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Amazon.com

Amazon uses an Organization and Leadership Review (OLR) to evaluate employee performance. However, the study found some issues with Amazon's performance appraisal system. Employees did not have access to their own feedback and evaluations were not always accurate. To address this, Amazon should ensure fair treatment of all employees and improve communication between managers and direct reports. Regular feedback conversations could help identify development areas and improve performance. The appraisal method most similar to OLR is management by objectives, where goals are jointly set and progress is regularly discussed. Modern appraisal methods that use expert ratings would best allow Amazon to retain top performers while taking corrective action with the bottom 10%.

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Geleen Cantos
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2K views

Amazon.com

Amazon uses an Organization and Leadership Review (OLR) to evaluate employee performance. However, the study found some issues with Amazon's performance appraisal system. Employees did not have access to their own feedback and evaluations were not always accurate. To address this, Amazon should ensure fair treatment of all employees and improve communication between managers and direct reports. Regular feedback conversations could help identify development areas and improve performance. The appraisal method most similar to OLR is management by objectives, where goals are jointly set and progress is regularly discussed. Modern appraisal methods that use expert ratings would best allow Amazon to retain top performers while taking corrective action with the bottom 10%.

Uploaded by

Geleen Cantos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Amazon.

com: Selling Employee Performance with Organization and


Leadership Review

1. What performance appraisal problems were implicitly mentioned in the


study?
The performance appraisal problems were implicitly mentioned in the study is the
employees or the quality of its warehouse labor which really affects the
organization’s performance as a whole. Also, the feedback system in Amazon does
not enable employees to see feedback themselves and they can only hear about it
from their managers.

2. How might these problems impact the accuracy of the Organization and
Leadership Review (OLR)?
These problems might impact the accuracy of the Organization and Leadership
Review in terms of giving the right positions or making them approved by the
leaders or managers. This goes against the whole purpose of performance
management which is to help other employees.

3. How would you correct the effects of the PA problems mentioned in the
study?
I think they must ensure the fair treatment and the areas of consideration regarding
the employee’s skills where they have also the ability to learn and improve their
skills that can really help the organization. The managers must also communicate
with their employees at all times if needed to have a quality conversation with the
whole team, so there are more opportunities for growth and development between
them and the organization.

4. Which appraisal method/s most closely resembles OLR?


The appraisal method that most closely resembles OLR is the management by
objectives where the employees and the superiors come together to identify some
goals which are common to them. Communication also is a key factor to determine
the success or failure, and employees should continually critique their own
performance.

5. What appraisal method do you think would best meet Amazon’s objectives
of retaining the best employees while initiating corrective action with the
bottom 10%? Justify your chosen appraisal method.
I think the best that would meet Amazon’s objective of retaining the best
employees while initiating corrective action with the bottom 10% are the Modern
methods where they can easily assess the employees who is determined by experts
by using different techniques of performance appraisal. This also serve as a guide
to evaluate the employees accordingly based on their performance inside the
organization and it is clearly stated where the employees play their best role and
performance.

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