INTRODUCTION TO PROJECT MANAGEMENT

DEFINTION OF KEY TERMS

PROJECT- is a means of moving from a problem to a solution via a series of planned
activities. It is a unique venture with a specified start and end.

A project - is an interrelated set of activities that has a definite starting and ending point
and results in the accomplishment of a unique, often major outcome.

A project - is a sequence of unique, complex and connected activities having one goal or
purpose that must be completed by a specific time, within budget and according to
specification.

A project -is a complex, no routine, one-time effort limited by time, budget, resources, and
performance specifications designed to meet customer needs.

A project - is a temporary endeavour undertaken to create a unique product, service or result.

A project - is a sequence of activities that has a definite start and finish, an identifiable goal
and an integrated system of complex but interdependent relationships

Project management -The application of knowledge, skills, tools, techniques, people, and
systems focused on meeting or exceeding stakeholder needs. It is the process of planning,
scheduling, and controlling of project activities to meet project objectives.

A problem - is a gap (achieving your objective) between where you are and where you want
to be, with an obstacle that prevents easy movement to close the gap.

Program – is a long term project that will respond and resolve social issues basically the root
causes. This involves series of projects to be implemented until problem is resolved.
Continuing activity. It is group of related project managed in a coordinated way to obtain
benefits and controls not available for managing them individually. It is a collection of
interdependence projects managed in a coordinated manner that together will provide the
desired outcome.

Project plan- is a formal approved document used to guide both the project implementation
and project control.
Project control – is the process of comparing the actual performance with the planned
performance and taking appropriate corrective action that will yield the desired outcome in the
project when significant difference exist.

An activity or task- is the smallest unit of work effort within the project and consumes both
time and resources which are under the control of the project manager.

Project manager – is the individual who has the overall responsibility for managing the project
and guiding the project team towards the achievement of the desired objectives.

Project teams- these are the project human resource who have interdependence collections of
roles and responsibilities queered towards a common goal. A project team is a team which is
involved in the implementation of the project.

A risk is uncertain event which may occur in the future. It may prevent or delay the
achievement of an organization or units objectives or goals.

Risk management- is process to identify all relevant risks, rank those risks, address the risks
in order of priority, monitor and report on their management.

Monitoring - systematic collection on analysis of information as a project progress aimed at

improving efficiency and effectiveness of a project or organization. It helps to determine
whether the resources available are sufficient and been used well.

Evaluation - is the comparison of the actual project impact against the agreed strategic plan.
It looks at what one set to do and what has been accomplished.

Stakeholder- is any individual, group or organization, community, with an interest in the

outcome of a programme/ project. Any group within or outside a project that has a stake in
the project’s activities and/or outcomes.

Scope: The magnitude of the work to be performed.

Features / characteristics of a Project

 Uniqueness - every project has unique elements (no two projects are the same)
 Complexity and Interdependencies - projects often have subtasks that require careful
coordination and control in terms of timing, precedence, cost, and performance
 Life Cycle - all projects have a life cycle (beginning, build in size, peak, and decline
and must be terminated.
  It must have an approved budget.
 It has limited resources
 Every project has an element of risk

PROJECT MANAGEMENT

Project management – is the use of techniques and skills (hard and soft) in planning and
controlling tasks and resources needed for the project, from both inside and outside of
organisation, to achieve results.

Project management is the process of planning, organizing, motivating and controlling

resources, procedures and protocols so as to achieve the project goals.

Project management comprises the following; set of skills, suite of tools and series of project.

The purpose of project management is to achieve successful project completion with

the resources available. A successful project is one which: has been finished on time, is within
its cost budget and performs to a technical/performance standard which satisfies the end user.

For there to be effective project management the following should be present;

 Effective communication throughout the project lifecycle

 Proper stakeholders management
 Risk management mechanism
 Well defined project scope
 Project schedule / proper time management mechanism
 Project human resource management

PROJECT LIFE CYCLE

The life cycle is the only thing that uniquely distinguishes projects from non-projects. This is
important in the sense that every project has a beginning and end and passes through phases of
development these phases are referred to as the life cycle phases. Every project have least four
stages.

1. INTIATION PHASE
It is the first stage of a project and includes the following, generating ideas, profitability of the
project, definition of the scope of operation and doing a feasibility study. Some of the activities
involved in this stage include;
  Developing a business case
 Undertaking the feasibility study
 Establishing a project charter
 Creating a project team
 Setting up a project office
 Doing a phase review

Developing a business case- it justifies the start-up of the project. It include the description of
the business problem or opportunity. It will also describe the cost and benefit of each alternative
solution and recommend solution of the approval. It is frequently referred to during the project
to determine whether the project is on track. The success of the project is measured by its
ability to meet the objectives defined in the business case.

Undertaking the feasibility study - it is an exercise undertaken which involves documenting

each of the potential solution to a particular business problem or opportunity. It identify the
like hood of one or more solutions in meeting the business requirement.

Establishing a project charter/ terms of reference/ project definition report - it set out the
project vision, objectives, scope and implementation therefore giving the teams clear
boundaries within which the project must be delivered. It outlines the purpose of the project,
the way the project will be structured and how successfully the project will be implemented. It
describe the project stakeholders and serve as a road map for the project manager.

Creating a project team – the project is a team which is involved in the implementation of
the project. It may be made of;

 Core members – who will be present for the duration of the project and have a broad
range of skills which will be applicable throughout the project life cycle.
 Non-core members – who may be brought in when specific skills are needed for a short
period of time to carry out a particular task.

Setting up a project office - every project should have a project office. It becomes a project
where the various operation of the project are carried out. It contains a list of items to help you
determine what is needed in the project.it identify the right location for the project team as well
where consultations can be done. Project office should be located where it can easily accessible

Project requirement review - it is like an assessment of the project at a particular point in

time. The first time in a project life cycle that a project review is undertaken is after initiation
stage during this time a decision is made as to whether or not the team has meet the objectives
and is approved to proceed to the next phase referred as the project planning phase.

2. PROJECT PLANNING STAGE

Project planning
Project planning is concerned with developing a strategy that would deliver the project goals.
It is an important part of the ‘deciding’ aspect of the project team’s job to think about the
project’s future relationship to its present in such a way that organizational resources can be
allocated in a manner which best suits the project’s purpose .The critical dimensions of Time,
Cost and Quality can never be attained if a Project Plan is not in place. Project planning means
an endeavour in which human, material and financial resources are organized in a better way
to undertake a unique scope of a given specification within the constraints of time, cost and
quality so as to achieve some intended goals/objectives.

Purpose of project planning

A. Project Planning provides a blue print that aids in project implementation and is a key
determinant of whether the project will succeed or not. (If a plan is wrong, you will certainly
not succeed at implementation)
B. The plan provides a road map which the project team follows in order to achieve the critical
project objectives.
C. Project planning avoids unnecessary wastage and ensures that the project team thinks
ahead.
D. The plan is used as a key monitoring and evaluation tool for the project. Project control
generally becomes very difficult when planning is not properly done

OBJECTIVES OF PROJECT PLANNING

The planning phase of a project aims to meet the following objectives:

 Determining the project cost budget

 Listing all activities or tasks involved or necessary to be done in order to complete the
whole project. This requires analytical thinking for it to be comprehensive with the
required details.
 Estimating the activity durations of all the activities listed
 Constructing network diagram giving all the logical interrelationships among the
activities.
BARRIERS TO PROJECT PLANNING

 Lack of time, or not making time to plan

 Not knowing how to plan
 Difficulty in getting the right people together
 Finding it difficult to plan because the future is so uncertain
 Wanting to do things immediately because the need is urgent, rather than think about
them.

Planning stage include the planning of all elements and parameters of the project to be ready
for the implementation. Successfully planning is one of the most critical function of the
organization. Planning involves the following;

1. Developing a project plan- it gives all the details of what is the project is all about by
identify the activities and tasks needed to be carried out to complete a project. It defines
the project scope and the milestone. It also identifies the work breakdown structure, set
and agree on the delivery dates, monitor and controls the allocation of resources.
2. Developing resource plan - every project require resources to be implemented.
Resources are limited and hence planning for those resources becomes critical. A
resource plan summarizes the level of resources needed to complete the project this is
because it set out phases and tasks needed to deliver a project.
3. Developing a financial plan- it identifies the project finance needed to meet the
specific objectives. It define all the various types of expenses that a project will incur
that is in-terms of labour , equipment’s, materials and administrative cost along with an
estimation of each expense. It summarizes the total expenses to be incurred across the
project and this total expenses becomes the project budget.
4. Developing a quality plan- every project delivers some products at the end of its
completion those products are expected to adhere to certain quality standards. The
standard may be set by industries, organizations as well as specific client’s requirement.
Hence to achieve the quality standards the quality assurance function should run from
the start to the end of the project.
5. Developing a risk plan- one unique feature of any project is the risk aspect in this
regard therefore every project manager need to consider the risks and put mechanism
 in place to mitigate it. A risk plan helps one to foresee risk, identify actions to prevent
them from occurring and reduce their impacts.
6. Developing a communication plan - it describes how the project implementation will
be carried out and how things will be done. It is important since it helps in creating a
schedule to communicate the project progress to the project stakeholders. It also
describes how one need to communicate the right messages to the right people and at
the right time and also who will communicate the information.
7. Developing a procurement plan- Every project needs materials in terms of physical
and non-physical materials which may be necessary these materials will need to be
procured and hence a procurement plan become critical. It defines the product and
services one need to obtain from external suppliers, the process of selecting suppliers
and the timeframe for the delivery of the items.
8. Developing a project acceptance plan- acceptance plans define how we are going to
check the project results if their meet all the requirements and specification as defined
in the initiation stage. It guide one to create plans and it is used in the project
implementation and closure phase to decide if the project goals are reached or not.
9. Project review plan- during this time a decision is made as to whether or not the team
has meet the objectives and is approved to proceed to the next phase referred as the
project implementation stage.

ELEMENTS OF PROJECT PLANNING

Statement of work (scope of work)

This describes the actual work that is going to be performed on the project which when
combined with the specifications, usually forms the basis for a contractual agreement on the
project. As a derivative of the Work Breakdown Structure (WBS), the statement of work
(sometimes called scope of work) describes what is going to be accomplished, a description of
the tasks and the deliverable end product that will be produced. Statement of work includes
inputs required from other tasks involving the project and a key element of the customer's
request for a proposal.

Project specification
Specifications are the descriptions of the technical content of the project. These specifications
typically describe the product of the project and the requirements that the product must meet.

Cost estimate

This forms the baseline budget from which all actual expenditures will be measured. The cost
estimate follows the WBS during development and implementation. During implementation,
the cost estimate forms the baseline for project expenditure and provides a means of comparing
actual cost to the estimate. The projects may require weekly or monthly cost reports to reflect
the actual expenditure as compared to the baseline estimate.

Financial plan

Assuming that project budget, work package budget, and the budgets for all the appropriate
cost accounts have been developed, financial planning involves the development of the action
plan for obtaining and managing the organizational funds to support the project through the use
of work authorization process. The work authorization process is an orderly way to delegate
authority to expend resources for the project.

The work authorization document usually includes:

• the responsible individual and/or organization

• a schedule

• cost estimate and funding citations

• a statement of work .

Usually the work authorization document is in one-sheet format that is considered a written
contract between the project manager and the performing organization/ person

Functional plan

Each functional manager should prepare a functional operations plan that establishes the
nature and timing of functional resources necessary to support the project plan. The plan
would be an information system for monitoring actual project costs and comparing them with
budgeted cost.

PROJECT PLANNING TOOLS

A. Work breakdown structure (WBS)/ Cost breakdown structure

  WBS is a tool that project managers use to breakdown work into manageable pieces.
 It involves dividing complex projects to simpler and manageable tasks.
 It provides a detailed list of tasks to be performed for a project thereby helping to
deliver better scheduling and resource planning for a project.
 WBS is also referred to as cost breakdown structure since it involves listing items and
classify it to expenditure for project in order to get a more detail estimate of cost and
expenditure.

BENEFITS OF WBS

1. It can be used to allocate and delegate responsibilities to help accomplish different tasks
or activities. Eg control through greater accountability.
2. It can help in improve resource planning and efficiency of how resources are consumed.
Eg accurate focus for project staffs to save cost.
3. It can be used as bases for financial reporting. Eg the actual budget vs. budget cost
allowance and also focus more accurately the project cost.
4. It can be used for risk management. Eg to identify risks and used as an ongoing process
for monitoring risks or project

LIMITATIONS

1. It can’t be applied in very complex projects.

2. It tend to be limited in the sense it look at what can be predicted.

NOTE; The efficiency of a WBS can determine the success of a project; this is because it
provide the foundation of all project management work including planning, cost estimation,
resource allocation and scheduling creating WBS therefore is a critical step in the process of
project management.

B. GANNT CHART
 It was developed by Henry Gannt.
 It is a horizontal bar chart for project scheduling each activity is duplicated as a block
over time.
 Actual performance is recorded in the real time and compared to planned deadlines
necessary for completion.

IMPORTANCE OF GANNT CHART

 1. It can be used to plan time scale for project
2. It can be used to estimate resources required
3. It is good for small project when the number of tasks are small and not complex

LIMATATIONS

1. It does not show the interdependence parallel activity.

2. It do not show the need to complete one task before another.

C. CRITICAL PATH ANALYSIS

Gannt chart are not very useful in complex projects and in this case network and critical path
analysis are used because they can indicate interdependence of activities through a logical
sequence and time of each activity. They are therefore a more effective time management tool
for large and complex projects. They are useful in the following ways;

 They are good visual communication and planning tool for effective time management.
They display clearly the interdependence relationship that exist between different activities
or tasks to be completed.
 They arrange tasks /activities into an optimal sequence of allowing projects to be completed
at the shortest time possible.
 They can highlight those activities which are considered as critical activities.
 It enable more effectively resource planning as resources can be diverted from non- critical
activities.

It is a powerful tool for accessing;

1. What task/ activities must be carried out?

2. Where parallel activity can be carried out.
3. In accessing the shortest time in which you can complete the project.
4. It can be used to determine the resources needed to execute a project.
5. It can be used in sequencing of activities.

NOTE; An effective critical path analysis can make the difference between success and failure
of a complex project.

PROCESS OF CRITICAL PATH ANALYSIS

 Breakdown the project into a logical sequence of activities to be completed.
 Estimate the time duration for each project.
 Arrange the activities in the most efficiency sequence of activities and estimate the elapse
time of the project.

Advantages of critical path analysis

1. It identifies the interrelationship between different tasks or activities.

2. It is a good communication and planning tool for management.

Disadvantages

1. The complexity of the diagram will increase as more activities are included.
2. Key uncertainties often exist when estimating the duration for activities therefore can be a
poor predicted of the project elapsed time.

D. RESOURCE HISTOGRAM

It is a column / bar chart that show the number of resources assigned to a project over time. It
is an effective tool for resource planning and coordinating project staff. It shows the number
of resources of a given activity.

E. MILESTONE
 It is an event that receives special attention. It is often put at the end of a stage to mark a
completion of a work package or phase.
 Once a milestone have been identified and defined an actual project work begins.
 As work is executed milestones will either be met in whole or part or will be modified to
suit changing project needs and circumstances
 Project milestones are characterized by one or more of the following;
 High significant tasks/events/ decisions
 A significant point or phase in a project life cycle
 A specified percentage of a complete of a project
 Accomplish of one or more deliverables
 Specified use of resources / budget
 Any significant circumstance unique to a given project
 F. Project/ program evaluation review technique (PERT)/ Critical path method
 PERT is a project management tool used to schedule, organize and co-ordinate tasks within
a project.
 It is a method to analysis that tasks involved in completing each task and to identify the
minimum time to complete a total project

STEPS IN DEVELOPING PERT

1. Identifying specific activities and milestones- activities are tasks required to complete a
project while milestones are events making the beginning and end of one or more activity
2. Determine the proper sequence of activities – how the activities follow each other. This
may be combined with activity identification since the activity sequencing is evidence.
3. Construct a network diagram – this is done using the activity sequence information. Each
activity represent a node an arrow represent the relation between activities.
4. Estimate the time required for each activity - Weeks are a commonly used unit for activity
completion but any consistent of time can be used including months, days or even years. A
distinguishing feature of PERT is its ability to deal with uncertainty in activity completion
time. For each activity the model usually include 3 estimates.
 Optimistic time – the shortest time in which an activity can be completed. 3 standard
deviation from the mean is used so that there is 1% chance of a activity been completed.
 Most likely time- the completion time having the highest probability. Note this time is
different from the estimated time.
 Pessimistic – the longest time that an activity can be completed. 3 standard deviation
from the mean commonly used.

EXPECTED TIME = (OPTIMISTIC+ FOUR × MOST LIKELY TIME+PESSIMISTIC)

÷6

 Expected time may be displaced in the network to calculate the variance of each activity
completion time. If 3 standard deviation times were selected from the optimistic and 3
standard deviation from pessimistic time there are 6 standard deviation.

5. Determine the critical path –it is determined by adding the times for the activities in each
sequence and determining the longest path in the project. The critical path determines the total
calendar time required for the project. If activities outside the critical path speed up one slow
down within limits (the total project time does not change the amount of time a non- critical
path can be delayed without affecting the completion of a project is called a slack time.

If the critical path is not immediate obvious then it may be helpful to determine the following;

 ES- Earliest start time

 EF – Earliest finish time
 LS – Latest start time
 LF – Latest finish time

BENEFITS OF PERT

1. It provides the expected project time completion

2. It provide information on the probability of completion before specified date
3. It provide information of critical activities that directly impact the completion time
4. It can provide the information of activities that have a slack time and that can led
resources to critical path activities.
5. It can provide information on the start and end date of the project.

EXAMPLE

In the following example the project manager knows the project activities and optimistic,
pessimistic and most likely time of the following activities

Activity Description Predecessors Optimistic Pessimistic Most Expected

likely time
time
A Select - 9 15 12 12
administrative
and medical
staff
B Select site and - 5 13 9 9
do site survey
C Select A 8 12 10 10
equipment
D Prepare final B 7 17 9 10
construction
 plans and
layout
E Bring utilities B 18 34 23 24
to the site
F Interview A 9 15 9 10
applicant and
full position
G Purchase and C 30 40 35 35
take delivery of
equipment
H Construct a D 35 49 39 40
hospital
I Develop A 12 18 15 15
information
J Install EGH 3 9 3 4
equipment
K Train nurse and F I J 7 11 9 9
support staff

3. PROJECT IMPLEMENTATION/ PROJECT EXECUTION

It involves rolling out the project activities. It calls for tighter monitoring to ensure that the
activities are implemented as planned. It is during this stage when the required items are
procured and risk management mechanisms are put in place to mitigate risks. In this stage
communication is very critical.

4. PROJECT CLOSURE

It the final stage of the project. It involves handing over the project documents, terminating the
supplier’s contract, releasing project resources and communicating the project goals to all the
stakeholders. A final evaluation is done to determine the extent to which the project was
successfully to know lessons learnt from the project and list any recommendation for future
similar project all this information should be contained in the final project closure report when
handing over the project to the beneficiaries.
WHY PROJECTS FAIL

 Poor risk planning or risk management

 Inadequate resources
 Poor stakeholders analysis
 Poor project leadership
 Interferences from sponsors or external forces.
 Poor cost estimation
 Lack of management commitment

Project managers

In order to coordinate the efforts of many people in different parts of the organization (and
often outside it as well), all projects need a project manager. A project manager is a catalyst
who lift the entire project and puts it into motion.

Roles of the manager are:

1. Developing the vision- has a sharp focus on the vision and draw others to it, ensure
project relevance, set objectives and remain inspirational.
2. Integrator-coordinates activities, provide overall project management services, provide
complete task definitions, defines the end and provide basic of performance criteria.
3. Knowledge-provides advisory technical information, is competent in the know-how
especially when operational role is expected, a situation common in small scale
projects.
4. Resource provider- is supposed to procure all the resources for the project i.e. Human
resource, facilities, finances etc.
5. Concerned with controlling uncertainty by forecasting, planning and resolving
problems.

Characteristics of effective project manager

 Background and experience consistent with the needs of the project

 Leadership and strategic expertise in order to maintain an understanding of the overall
project and its environment while on the same time working on the details of the project
 Technical expertise in the area of project in order to make sound technical decisions
  Interpersonal competence and the people’s skills to take up such roles like project
champion, communicator, facilitator etc.
 Proven managerial ability in terms of track record of getting things done

PROJECT TEAMS

Project teams- these are the project human resource who have interdependence collections
of roles and responsibilities queered towards a common goal. A project team is a team which
is involved in the implementation of the project.

A Project Team- is an organized group of people who are involved in performing

shared/individual tasks of the project as well as achieving shared/individual goals and
objectives for the purpose of accomplishing the project and producing its results. The team
consists of the full-time and part-time human resources supposed to collaboratively work on
producing the deliverables and moving the project towards successful completion.

CHARACTERISTICS OF HIGH PERFORMING TEAMS

1. Team shares a sense of common purpose and each member is willing to work towards
achieving project objectives.
2. Team identifies individual talents and expertise and uses them depending on project’s
needs at any one time.
3. Roles are balanced and shared to facilities both the accomplishment of tasks and
feelings of group cohesion and morale.
4. Team exerts energy towards problem solving rather than allowing it to be drained by
interpersonal issues or competitive struggles.
5. Differences of opinion are encouraged and freely expressed.
6. Encourage risk taking and creativity; mistakes can be opportunities for learning.
7. Members set high personal standards of performance and encourage each other to
realize the objectives of the project.
8. Members identify with the team and consider it an important source of both
professional and personal growth.

Teams are Most Effective When

 There are 10 or fewer members on the team

 Members volunteer to serve on the team
 Members serve on the project from beginning to end
 Members are assigned to the project full time
 Organization culture fosters cooperation and trust
 Members report solely to the project manager
 All relevant functional areas are represented on team
 The project involves a compelling objective
 Members are located within conversational distance of each other

STAGES IN PROJECT TEAM DEVELOPMENT

Irrespective of the reasons as to why people form or join groups, these groups typically go
through a period of evolution or development. Most groups develop through the following
stages:

a. Forming. In this stage, individual members become acquainted with each other. They
become aware of individual behaviour and observe the emerging dynamics of the group. It
is the period of orientation when members explore acceptable and unacceptable behaviours
and some group code of conduct is formed.
b. Storming. Here conflicts arise among members when they disagree or tend to exert
dominance. Disagreements may arise over priorities, goals or methods. Coalitions or sub
groups may emerge within the group.
c. Norming. Once the disagreements and conflicts are addressed and resolved, the team
comes together in the norming stage. The group unity emerges as members establish
common goals, norms and sense of cohesion. Motivation and productivity begin to emerge
as the sense of unity becomes stronger.
d. Performing. Here the team begins to function and moves towards accomplishing its goal.
The team members function cordially with each other and direct their effort towards the
common goal.
e. Adjourning. This is the stage applicable to temporary tasks groups and ad hoc committees.
When their work is accomplished, the group wraps up its activities and the focus from
performance to closure.

Recruiting Project Members

 When recruiting project members the project manager can get them from within by
asking for volunteers to reduce conflict.
  When the project is high priority and critical to the future of the organization select
whoever is necessary.

When recruiting project members, consider the following;

 Problem solving ability,

 Availability
 Technological expertise
 Credibility
 Political connections
 Ambition, initiative and energy

Qualities of a Valuable Project Team Member

Companies should strive to have project team members embody each of the following six
characteristics:

1. Excellent Communicator: Project team members work with individuals in all levels of the
organization, coming from a variety of different backgrounds. As a result, these project
management professionals must have the ability to effectively communicate with a number
of different audiences, relying on information in a manner they can relate to. Poor
communication can make or break the success of a project, so this is essential.
2. Knowledge of Project Management Principles: While team members don’t have to be
experts on every tactic, tool, and term, having a basic knowledge of project management
fundamentals provides them with a solid foundation to work with.
3. Highly Organized: Mass chaos and project success don’t mix. A project team member
must be extremely organized, so they know exactly what is going on with each step of the
project at all times. These professionals must know how to leverage available tools and
techniques to stay organized, even when under significant stress.
4. Strong Ability to Read People: The best project team members are also solid leaders who
know how to motivate people. They’re able to create a vision for both stakeholders and
their teams to look to for inspiration. When crunch time begins they know exactly what it
takes to motivate people to get the job done.
5. Accurate Estimating Skills: The project manager relies on team members to provide
estimates for their individual tasks. It’s important for estimates to be accurate because they
have the potential to throw the entire project timeline off. One delayed task can result in a
domino effect, ultimately causing everyone to miss key deadlines.
6. Self-Assured: It’s important for a project team member to be able to politely-but-firmly
stand their ground when faced with opposition from others in the organization. These
professionals need to clearly convey their needs and stand up for the best interests of the
project when faced with roadblocks.

TOOLS/ TECHNIQUES OF MANAGING PROJECT TEAMS

1. Conflict management - only few projects are completed without any conflict. It is
important for project managers to understand strategies of handing conflicts
proactively.
2. Performance appraisal- this is by evaluating the workers performance against the set
measures and this will vary depending on the length of the project.
3. Interpersonal skills- it is important to focus on the leadership, communication and
decision making skills of the project manager.
4. Observation – it is the practice of the managers popularly known as management by
walking around to physically see and hear the team members while at work since
informal conversation can provide essential information about how the project is going.
5. Issue log- this is by keeping an issue log to document, monitor and track issues that
need to be resolved for the project team to work effectively. It may also involve
monitoring solutions that need to be resolved that need more investigation and hence
seeking to address them

TEAM BUILDING

In project management it is important to ensure team building.

The 7 C's of Team Building are

1. CONCEIVING. Conceive the interrelationship model that will become operative for
the realization of the project objective.
2. CONCURRING. Make the members concur or agree on this.
3. COMMITMENT. Once they agree it is easy to get them committed.
4. COMMUNICATION. Communicate the requirements of the inter-relationship model.
5. COORDINATE. Total coordination is necessary so that team balance is not upset.
6. COUNSELING. Defaulting members should be counselled so that they can exercise
more self-control and make an all-out effort to meet their commitments.
7. CONTROL. Must be exercised to bring the work in line with requirements.
FACILITATING GROUP DECISION MAKING

Problem Identification

Project managers should not state the problem in choices. Managers should identify the
underlying problem to which these alternatives and others are potential solutions. One way of
defining problems is to consider the gap between where a project is and where it should be.

Generating Alternatives

If the problem requires creativity then brainstorming is recommended. Here a team generates
a list of possible solutions.

Reaching a decision

The next step is to evaluate and assess the merits of alternative solutions. Project managers can
draw upon the priorities for the project and have the group assess each alternative in terms of
its impact on cost, schedule and performance as well as reducing the problem gap. Project
managers need to engage in consensus testing to determine what points the group agrees on.

BARRIERS TO PROJECT TEAM PERFORMANCE

1. Communication problems.

2. Conflict among team members or between team and support organizations.

3. Different outlooks, objectives, and priorities perceived by team members.

4. Poor trust, respect and credibility of team leader

5. Insufficient resources.

6. Insufficient rewards

7. Lack of project challenges.

8. Lack of team definition, role, conflict and confusion.

9. Lack of team member commitment.

10. Poor qualifications of project team leaders.

11. Poor project team/personnel selection.

12. Shifting goals and priorities

 13. Power struggles.

14. Unstable project environment

RISK MANAGEMENT

Risk management - is the identification, assessment, and prioritization of risks followed by

coordinated and economical application of resources to minimize, monitor, and control the
probability and/or impact of unfortunate events or to maximize the realization of
opportunities.

Risk management is a process of thinking systematically about all possible risks, problems or
disasters before they happen and setting up procedures that will avoid the risk, or minimize
its impact, or cope with its impact. It is basically setting up a process where you can identify
the risk and set up a strategy to control or deal with it.

The purpose of risk management is to identify potential problems before they occur so that
risk-handling activities may be planned and invoked as needed across the life of the product
or project to mitigate adverse impacts on achieving objectives.

RISK MANAGEMENT PROCESS

The risk management process can be broken down into two interrelated phases, risk
assessment and risk control. Risk assessment involves risk identification, risk analysis, and
risk prioritization. Risk control involves risk planning, risk mitigation, and risk monitoring.

Risk assessment- involve identifying potential risk factors in a firm's operations, such as
technical and non-technical aspects of the business, financial policies, and other policies that
may impact the well-being of the firm.

Risk control - is the method by which firms evaluate potential losses and take action to reduce
or eliminate such threats.

STEPS IN RISK MANAGEMENT PROCESS

RISK IDENTIFICATION

Risks are about events that, when triggered, cause problems or benefits. Hence, risk
identification can start with the source of our problems and those of our competitors (benefit),
or with the problem itself. Risk sources may be internal or external to the system that is the
target of risk management (use mitigation instead of management since by its own definition
risk deals with factors of decision-making that cannot be managed). When either source or
problem is known, the events that a source may trigger or the events that can lead to a problem
can be investigated. For example: stakeholders withdrawing during a project may endanger
funding of the project; confidential information may be stolen by employees even within a
closed network; lightning striking an aircraft during take-off may make all people on board
immediate casualties. It is helpful to understand the different types of risk so that a team can
explore the possibilities of each of them.

Techniques of risk identification

1. Meeting- The group brainstorms; each participant spontaneously contributes as many risks
as they can possibly think of.
2. Checklists/Taxonomy- The risk elicitors are aided in their risk identification by the use of
checklists and/or taxonomies (in other words, a defined, orderly classification of potential
risks) that focuses on some subset of known and predictable risks. Checklists and
taxonomies based upon past projects are especially beneficial. These artifacts should be
used to interview project participants, such as the client, the developers, and the manager.
3. Comparison with past events- The risk elicitors examine the risk management artefacts
of previous projects. They consider whether these same risks are present in the new project.
4. Decomposition- Large, unwieldy, unmanageable risks that are identified are further broken
down into small risks that are more likely to be managed. Additionally, by decomposing
the development process into small pieces, you may be able to identify other potential
problems.

RISK ANALYSIS

Risk analysis is the process of defining and analysing the dangers to individuals, businesses
and government agencies posed by potential natural and human-caused adverse events. Risk
analysis involves combining the possible consequences, or impact, of an event.

Through risk analysis, we transform the risks that were identified into decision-making
information. In turn, each risk is considered and a judgment made about the probability and the
seriousness of the risk. For each risk, the team must do the following:

 Assess the probability of a loss occurring- Some risks are very likely to occur. Others
are very unlikely. Establish and utilize a scale that reflects the perceived likelihood of
a risk.
  Assess the impact of the loss if the loss were to occur- Delineate the consequences of
the risk, and estimate the impact of the risk on the project and the product.

RISK PRIORITIZATION

After the risks have been organized, the team prioritizes the risks by ranking them. It is too
costly and perhaps even unnecessary to take action on every identified risk. Some of them
have a very low impact or a very low probability of occurring – or both. Through the
prioritization process, the team determines which risks it will take action on. The team sorts
the list so that the high probability, high impact risks percolate to the top of the table and the
low-probability, low impact risks drop to the bottom.

RISK PLANNING

Risk management plans should be developed for each of the prioritized risks so that proactive
action can take place. The following are some examples of the kinds of risk planning actions
that can take place:

• Information buying- Perceived risk can be reduced by obtaining more information

through investigation. For example, in a project in which the use of a new technology has
created risk, the team can invest some money to learn about the technology. Contingency
plans.

• Contingency plan- is a plan that describes what to do if certain risks materialize. By

planning ahead with such a plan, you are prepared and have a strategy in place do deal with
the issue.

RISK MITIGATION

Related to risk planning, through risk mitigation, the team develops strategies to reduce the
possibility or the loss impact of a risk. Risk mitigation produces a situation in which the risk
items are eliminated or otherwise resolved. Some examples of risk mitigation strategies
follow:

Risk avoidance- When a lose strategy is likely, the team can opt to eliminate the risk. An
example of a risk avoidance strategy is the team opting not to develop a product or a
particularly risky feature.
 Risk protection- The organization can buy insurance to cover any financial loss should the
risk become a reality. Alternately, a team can employ fault-tolerance strategies, such as
parallel processors, to provide reliability insurance.

RISK MONTORING

After risks are identified, analysed, and prioritized, and actions are established, it is essential
that the team regularly monitor the progress of the product and the resolution of the risk items,
taking corrective action when necessary. Risks need to be revisited at regular intervals for
the team to revaluate each risk to determine when new circumstances caused its probability
and/or impact to change. At each interval, some risks may be added to the list and others taken
away. Risks need to be reprioritized to see which are moved “above the line” and need to
have action plans and which move “below the line” and no longer need action plans. A key
to successful risk management is that proactive actions are owned by individuals and are
monitored.

RISK MANAGEMENT STRUCTURE

STRATEGIES FOR RISK MANAGEMENT

1. Avoidance- Many times it is not possible to completely avoid risk but the possibility should
not be overlooked. For example, at the height heavy rains, Car Fleet may not release
vehicles for travel until the weather begins to clear, thus avoiding the risk of auto accidents
during severe weather.
2. Retention- It may be determined that it is more practical to retain a risk even though other
methods of handling the risk are available. For example, the University retains the risk of
loss to fences, signs, parking meters, gates and light poles because of the difficulty of
enumerating and evaluating all of these types of structures. When losses occur, the cost of
 repairs is absorbed by the campus maintenance budget, except for those situations when we
collect from a third party.
3. Loss Prevention- When risk cannot be avoided; the effect of loss can often be minimized
in terms of frequency and severity. For example, our office encourages the use of security
devices on all computers, to reduce the risk of theft.
4. Transfer- In some cases risk can be transferred to others, usually by contract. When outside
organizations use University facilities for public events, we require that they provide
evidence of insurance and name the University as an additional insured under their policy,
thereby transferring the risk from the University to the user. The purchase of insurance is
also referred to as a risk transfer since the policy actually shifts the financial risk of loss,
contractually, from the insured entity to the insurance company.
5. Share- Allocate risk ownership of an opportunity to another party who is best able to
maximize its probability of occurrence and increase the potential benefits if it does occur.
Transferring threats and sharing opportunities are similar in that a third party is used. Those
to whom threats are transferred take on the liability and those to whom opportunities are
allocated should be allowed to share in the potential.
6. Enhance- This response aims to modify the “size” of the positive risk. The opportunity is
enhanced by increasing its probability and/or impact, thereby maximizing benefits realized
for the project. If the probability can be increased to 100 percent, this is effectively an
exploit.
7. Acceptance- This strategy is adopted when it is not possible or practical to respond to the
risk by the other strategies or a response is not warranted by the importance of the risk.
When the project manager and the project team decide to accept a risk, they are agreeing
to address the risk if and when it occurs. A contingency plan, work around plan and/or
contingency reserve may be developed for that eventuality.
8. Mitigate: Risk mitigation reduces the probability and/or impact of an adverse risk event to
an acceptable threshold. Taking early action to reduce the probability and/or impact of a
risk is often more effective than trying to repair the damage after the risk has occurred. Risk
mitigation may require resources or time and thus presents a trade-off between doing
nothing versus the cost of mitigation.
 FEASIBILITY STUDY
A feasibility study may be undertaken during appraisal to establish the technical, economic and
financial viability, environmental compliance and social acceptability of a project.

A feasibility study is an analysis of how successfully a project can be completed, accounting

for factors that affect it such as economic, technological, legal and scheduling factors. Project
managers use feasibility studies to determine potential positive and negative outcomes of a
project before investing a considerable amount of time and money into it.

The goal of a feasibility study is to place emphasis on potential problems that could occur if a
project is pursued and determine if, after all significant factors are considered, the project
should be pursued. Feasibility studies also allow a business to address where and how it will
operate, potential obstacles, competition and the funding needed to get the business up and
running.
Components of a Feasibility Study
There are several components of a feasibility study:

 Description – a layout of the business, the products and/or services to be offered and
how they will be delivered.
 Market feasibility – describes the industry, the current and future market potential,
competition, sales estimations and prospective buyers.
 Technical feasibility – lays out details on how a good or service will be delivered,
which includes transportation, business location, technology needed, materials and
labor.
 Financial feasibility – a projection of the amount of funding or startup capital needed,
what sources of capital can and will be used, and what kind of return can be expected
on the investment.
 Organizational feasibility – a definition of the corporate and legal structure of the
business; this may include information about the founders, their professional
background and the skills they possess necessary to get the company off the ground and
keep it operational.

PROJECT APPRAISAL

Project appraisal is the process of assessing and questioning proposals before resources are
committed. It is an essential tool for effective action in community renewal. It’s a means by
which partnerships can choose the best projects to help them achieve what they want for their
community. Project appraisal is a requirement before funding of programs is done.

Project appraisal is a tool which is also used by companies to review the projects completed
by it. This is done to know the effect of each project on the company. This means that the
project appraisal is done to know, how much the company has invested on the project and in
return how much it is gaining from it.

OBJECTIVES OF PROJECT APPRAISAL

1. Assessment of a project in terms of its economic, social and financial viability

2. Decide to Accept or reject a Project
3. It is a tool to check the viability of a Project Proposal
4. To extract relevant information for determining the success or failure of a project.
5. To apply standard yardsticks for determining the rate of success or failure of a project.
6. To determine the expected costs & benefits of the project.
7. To arrive at specific conclusions regarding the project.

What can Project Appraisal Deliver?

Project appraisal helps project initiators and designers to;

 Be consistent and objective in choosing projects

 Make sure their program benefits all sections of the community, including those from
ethnic groups who have been left out in the past
 Provide documentation to meet financial and audit requirements and to explain
decisions to local people.
 Appraisal justifies spending money on a project- Appraisal asks fundamental questions
about whether funding is required and whether a project offers good value for money.
It can give confidence that public money is being put to good use, and help identify
other funding to support a project. Getting it right may help a community make its
resources go further in meeting local need
 Appraisal is an important decision making tool- Appraisal involves the comprehensive
analysis of a wide range of data, judgments and assumptions, all of which need adequate
evidence. This helps ensure that projects selected for funding:
a) Will help a partnership achieve its objectives for its area
b) Are deliverable
 c) Involve local people and take proper account of the needs of people from
ethnic minorities and other minority groups
d) Are sustainable
e) Have sensible ways of managing risk.
 Appraisal lays the foundations for delivery- Appraisal helps ensure that projects will be
properly managed, by ensuring appropriate financial and monitoring systems are in
place, that there are contingency plans to deal with risks and setting milestones against
which progress can be judged.

Key issues in appraising projects

a) Need, targeting and objectives - The starting point for appraisal: applicants should
provide a detailed description of the project, identifying the local need it aims to meet.
Appraisal helps show if the project is the right response, and highlight what the project
is supposed to do and for whom.
b) Context and connections- Appraisal should help show that a project is consistent with
the objectives of the relevant funding program and with the aims of the local
partnership. Are there links between the project and other local programs and projects
– does it add something, or compete?
c) Consultation -Local consultation may help determine priorities and secure community
consent and ownership. More targeted consultation, with potential project users, may
help ensure that project plans are viable. A key question in appraisal will be whether
there has been appropriate consultation and how it has shaped the project
d) Options- Options analysis is concerned with establishing whether there are different
ways of achieving objectives. This is a particularly complex part of project appraisal,
and one where guidance varies. It is vital though to review different ways of meeting
local need and key objectives.
e) Inputs- It’s important to ensure that all the necessary people and resources are in place
to deliver the project. This may mean thinking about funding from various sources and
other inputs, such as volunteer help or premises. Appraisal should include the
examination of appropriately detailed budgets.
f) Outputs and outcomes- Detailed consideration must be given in appraisal to what a
project does and achieves: its outputs and more importantly its longer-term outcomes.
Benefits to neighbourhoods’ and their residents are reflected in the improved quality of
life outcomes (jobs, better housing, safety, health and so on), and appraisals consider if
 these are realistic. But projects also produce outputs, and we need a more realistic view
of output forecasts than in the past.
g) Value for money- This is one of the key criteria against which projects are appraised.
A major concern for government, it is also important for local partnerships and it may
be necessary to take local factors, which may affect costs, into account.
h) Implementation- Appraisal will need to scrutinize the practical plans for delivering the
project, asking whether staffing will be adequate, the timetable for the work is a realistic
one and if the organization delivering the project seems capable of doing so.
i) Risk and uncertainty –You can’t avoid risk – but you need to make sure you identify
risk (is there a risk and if so what is it?), estimate the scale of risk (if there is a risk, is
it a big one?) and evaluate the risk (how much does the risk matter to the project.) There
should also be contingency plans in place to minimize the risk of project failure or of a
major gap between what’s promised and what’s delivered.
j) Forward strategies- The appraisal of forward strategies can be particularly difficult,
given inevitable uncertainties about how projects will develop. But is never too soon
to start thinking about whether a project should have a fixed life span or, if it is to
continue beyond a period of regeneration funding, what support it will need to do so.
This is often thought about in terms of other funding but, with an increasing emphasis
on mainstream services in neighborhood renewal, appraisal should also consider
mainstream links and implications from the first.
k) Sustainability- In regeneration, sustainability has often been talked about simply in
terms of whether a project can be sustained once regeneration funding stops but
sustainability has a wider meaning and, under this heading, appraisal should include an
assessment of a project’s environmental, social and economic impact, its positive and
negative effects.

NOTE

While appraisal will focus detailed attention on each of these areas, none of them can be
considered in isolation. Some of them must be clearly linked – for example, a realistic
assessment of outputs may be essential to a calculation of value for money. No project will
score highly against all these tests and considerations. The final judgment must depend on a
balanced consideration of all these important factors.

Types of Appraisal:
In project appraisal different factors examined during feasibility study are re-examined. These
aspects are technical, economic, marketing, financial, managerial and environmental. These
different sectors are explained below:

Technical appraisal

It ascertains whether the prerequisites for the successful commissioning of the project with
respect to technical solutions, technical specifications, technical risks and uncertainties, local
resources availability, size, location, geology etc. So different technical aspect of a project is
assessed and summarized in this.

Economic appraisal

It is in terms of the worth of the project to the society so it also is known as social cost-benefit
analysis. It judges the project form larger social point of view. In this project’s contribution to
self-sufficiency, employments generation and social order are assessed and summarized. The
criteria for assessment are:

 Benefit cost ratio (BCR).

 Internal rate of return (IRR).
 Net present value (NPV).
 Payback period (PB).

Market appraisal

Marketing analysis is primarily concerned with marketing related issues. Factor such as project
capacity, market demand, demand forecasts, estimated revenue, marketing programme, market
share, competition and ability to satisfy customers need are summarized and assessed.
Management appraisal

It focuses on the different managerial aspect of the project like project organization and
management, institutional relationships and management capabilities in planning, organizing,
staffing, leading, implementing and controlling. And also the impact of stake holders on the
project and institutional viability of the project is examined.

Environmental appraisal
Environmental assessment is concerned with positive and adverse environmental impacts of
the project. Initial environmental examination (IEE) and Environment Impact Assessment
(EIA) is carried out and reexamined. Environmental restoration measures are also suggested.

Financial appraisal

It focuses on the financial feasibility of the project. In simple words, whether the project will
be able to satisfy the return expectation to capital. Factors such as investment outlay, the cost
of capital, means of financing, projected profitability, break-even points, cash flows,
investment worth judged in terms of various criteria of merit and risk. Sensitivity analysis and
ratio analysis is also done.

INVESTMENT APPRAISAL
It is a techniques used to determine if a particular investment is worthwhile. It can be used to
compare different projects to determine which is more favorable. Investment project could be
the purchase of a new PC for a small firm, a new piece of equipment in a manufacturing plant,
a whole new factory, etc.
As investments involve large resources, wrong investment decisions are very expensive to
correct. Managers are responsible for comparing and evaluating alternative projects so as to
allocate limited resources and maximize the firm’s wealth.
Basic techniques of making capital investment appraisal for evaluating proposed capital
investment projects
TYPES OF INVESTMENT APPRAISAL
Payback method
It simply means the time it takes an investment to pay back the amount invested. The payback
period of a given investment or project is an important determinant of whether to undertake the
position or project, as longer payback periods are typically not desirable for investment
positions. The payback period ignores the time value of money, unlike other methods of capital
budgeting, such as net present value, internal rate of return or discounted cash flow.

EVEN CASH INFLOW= PAYBACK METHOD= INTIAL INVESTMENT ÷CASH

INFLOW PER PERIOD

UNEVEN CASH INFLOW= Payback Period = A +B÷C

 In the above formula,

A is the last period with a negative cumulative cash flow;

B is the absolute value of cumulative cash flow at the end of the period A;

C is the total cash flow during the period after A

EXAMPLE ONE

a) Company C is planning to undertake a project requiring initial investment of

$105 million. The project is expected to generate $25 million per year for 7
years. Calculate the payback period of the project.

Solution

Payback Period = Initial Investment ÷ Annual Cash Flow = $105M ÷ $25M = 4.2 years

EXAMPLE TWO

Company C is planning to undertake another project requiring initial investment of $50 million
and is expected to generate $10 million in Year 1, $13 million in Year 2, $16 million in year 3,
$19 million in Year 4 and $22 million in Year 5. Calculate the payback value of the project.

Solution
(cash flows in millions) Cumulative
Cash Flow
Year Cash Flow
0 (50) (50)
1 10 (40)
2 13 (27)
3 16 (11)
4 19 8
5 22 30

Payback Period
= 3 + (|-$11M| ÷ $19M)
= 3 + ($11M ÷ $19M)
≈ 3 + 0.58
≈ 3.58 years
Decision Rule; Accept the project only if its payback period is LESS than the target payback
period.

 Net Present Value (NPV) - This takes into account the time value of money. It is based
on the principle that money is worth more than it is in the future. The principle exists
for two reasons:
 Risk – money in the future is uncertain
 Opportunity cost –could be in an interest account earning interest.

NPV = present value of cash inflows minus present value of cash outflows.

 If the NPV is positive, it means that the cash inflows from a project will yield a return
in excess of the cost of capital, and so the project should be undertaken.
 If the NPV is negative, it means that the cash inflows from a project will yield a return
below the cost of capital, and so the project should not be undertaken.
 If the NPV is exactly zero, the cash inflows from a project will yield a return which is
exactly the same as the cost of capital.