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Plan of Action

The company received an email expressing concern about their low on-time shipping and valid tracking rates. They have reflected on the problem and reported it to relevant departments. Going forward, they will primarily use UPS and USPS, and occasionally FedEx, to improve rates. They also plan to use WFS services and have trained employees on Walmart's operating guides to ensure better delivery times and meet standards. The company is looking forward to improving their performance on Walmart and providing good customer service.

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94 views

Plan of Action

The company received an email expressing concern about their low on-time shipping and valid tracking rates. They have reflected on the problem and reported it to relevant departments. Going forward, they will primarily use UPS and USPS, and occasionally FedEx, to improve rates. They also plan to use WFS services and have trained employees on Walmart's operating guides to ensure better delivery times and meet standards. The company is looking forward to improving their performance on Walmart and providing good customer service.

Uploaded by

R.C
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Hello,

Thanks so much for concern my account. We have recieved the email


and know that the on-time shipping rate and valid tracking rate is low.
We have made a deep reflection on this problem and reported it to the
shipping department and warehouse.

I re-read the requirements for valid tracking rate and on-time shipping rate
in the help center. And noted that some carriers were not suitable for use.
We apologize for not recognizing this problem sooner. We assure you that
this kind of serious problem won't happen again.

We will use UPS and USPS as much as possible, and FedEX


occasionally. In order to ensure the on-time shipping rate and valid
tracking rate.

We are also planning to use WFS after. In the future operation, we will
use WFS service in the company's development plan to ensure delivery
timeliness.

We have organized our employees to study the Walmart operating


Guides and standerds.

Sincerely, we write this. We will try our best to provide our sales on
Walmart . We believe Walmart will give this issue serious consideration,
and to us, there is a hope, a chance for us! We will always provide good
products and services to customers on Amazon selling.Looking forward to
recieved your reply!

Best Regards,

MOXYGEN TECHNOLOGY,INC

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