Scribd
Upload
33 views

Speed of Service Tool (SOS)

The Speed Tool instructions document outlines how to track customer transactions through a store using the Speed Tool. It instructs the user to input store information, click buttons to mark when customers enter the line, arrive at the POS, depart the POS, and receive their beverage. This allows the tool to track time spent in different stages of the transaction for each customer and provide average times.

Uploaded by

Gayo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
33 views

Speed of Service Tool (SOS)

The Speed Tool instructions document outlines how to track customer transactions through a store using the Speed Tool. It instructs the user to input store information, click buttons to mark when customers enter the line, arrive at the POS, depart the POS, and receive their beverage. This allows the tool to track time spent in different stages of the transaction for each customer and provide average times.

Uploaded by

Gayo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
You are on page 1/ 2

Speed Tool Instructions

N.b. You should track three customers through the line at one time

1 Fill in all applicable information - Date, Partner using tool, Store Name

2 When customer enters the line click the "Enter Line" button

3 When customer arrives at the POS click the "Arrive at" button

4 When customer departs from POS click the "Depart" button

5 When customer receives their drink at the hand off click the "Receive Beverage" button
Speed Tool

Date 1/1/2013
Partner using tool Tony Howard
Store Name Romford

Customer 1 Customer 2 Customer 3


Enter Line: Enter Line: Enter Line:
Arrive POS: Arrive POS: Arrive POS:
Time in POS queue: 0:00:00 Time in POS queue: 0:00:00 Time in POS queue: 0:00:00

16:22:48 16:23:25 16:20:34 16:20:36

Start of POS transaction: 18:43:19 Start of POS transaction: Start of POS transaction:
End of POS transaction: End of POS transaction: End of POS transaction:
Time at POS 0:00:00 Time at POS 0:00:00 Time at POS 0:00:00

Start of hand off plane wait: Start of hand off plane wait: Start of hand off plane wait:
Beverage hand off: Beverage hand off: Beverage hand off:
Time of beverage in queue: 0:00:00 Time of beverage in queue: 0:00:00 Time of beverage in queue: 0:00:00

Total transaction time: 0:00:00 Total transaction time: 0:00:00 Total transaction time: 0:00:00

Time spent per area Transaction time split by customer


0:00:00 0:00:00

21:36:00 21:36:00

19:12:00 19:12:00

16:48:00 16:48:00

14:24:00 14:24:00
cust 1 cust 2 cust 3 Average
12:00:00 Time in POS queue: 0:00:00 0:00:00 0:00:00 0:00:00 12:00:00
Time at POS 0:00:00 0:00:00 0:00:00 0:00:00
9:36:00
Time of beverage in queue: 0:00:00 0:00:00 0:00:00 0:00:00 9:36:00
Total transaction time: 0:00:00 0:00:00 0:00:00 0:00:00
7:12:00 7:12:00

4:48:00 4:48:00

2:24:00 2:24:00
0:00:00 0:00:00 0:00:00 0:00:00 0:00:00 0:00:00 0:00:00 0:00:00 0:00:00 0:00:00 0:00:00 0:00:00
0:00:00 0:00:00
Time in POS queue: Time at POS Time of beverage in queue: cust 1 cust 2 cust 3

cust 1 cust 2 cust 3 Average Time in POS queue: Time at POS Time of beverage in queue: Total transaction time:

You might also like