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REPUBLIC OF THE PHILIPPINES

LA TRINDAD WATER DISTRICT
FA 249-B, KM 4, Balili, La Trinidad, Benguet Province 2601
(074) 422-26-79 / (074) 422-2078

PUBLIC SERVICE CONTINUITY PLAN

(PSCP)

Prepared by: Approved by:

Clea M. Telva Engr. Oliver L. Taule
OIC-Commercial Department General Manager
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1.0 Introduction

A Water District is a Government Owned and Controlled Corporation created under the
Provision of PD 198 otherwise known as the Provincial Water Utilities Act of 1973 as
amended by PD nos. 768 & 1479 for the operation, maintenance and expansion of reliable
& economically viable and sound water supply and wastewater disposal system for
population centers of the Philippines. As such, making contingency plans to determine
how to sustain operations is important. Such contingency plans that focus on how water
supply system maintains its core services are commonly referred to as Public Service
Continuity Plan.

Public service continuity is defined as the capability of a public sector organization to

continue the delivery of services at acceptable predefined levels following a disruptive
incident (NDRRMC TWG adaptation of “business continuity” from ISO 22300). Public
service continuity can be seen as doing business continuity in the public sector context.
Public service continuity is also described as Continuity of Operations (COOP) or the effort
within individual organizations to ensure they can continue to perform their essential
functions during a wide range of emergencies, including localized acts of nature,
accidents, and technological or attack-related emergencies (FEMA, 2013).

Public Service Continuity Plan is a plan that details how an individual organization will
ensure it can continue to perform its essential functions during a wide range of
emergencies (FEMA, 2013).

2.0 Purpose

Developing a Public Service Continuity Plan is key to the survival of any organization.
Here are a number of reasons for a need of PSCP:

1) Ensure continued performance of essential functions through timely and orderly

recovery. Time and order recovery are necessary to ensure relevance to the need of
that function and quality of service.
2) Resume delivery of vital services to the public.
3) Minimize damage and loss to critical processes by protecting essential facilities and
resources.
4) Reduce or mitigate disruptions to operations. To still perform mandated roles even
amidst disruptions.
5) Ensure succession if agency leadership is disrupted. The order of succession will allow
continuity of leadership roles by having backup leadership positions. PSC planning
focuses on continuity of function. Hence, succession refers to the alternate
representative/ personnel to carry on the duties or functions of the primary.
6) Improvement of continuity capabilities through a test, training, and exercise program.

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3.0 Policy Statements

The La Trinidad Water District (LTWD) is guided by its mission, vision, performance
pledge and goal and commits to deliver essential functions even during disruptive
circumstances.

As the main domestic water supplier of the Municipality, it is inherent for the La Trinidad
Water District to continuously provide basic services to its consumers.

The LTWD shall embrace and sustain effective public service continuity management to
ensure the provision of its core values:

 Love of God and Country

 Environmental Sustainability
 Innovation and Excellence
 Doing good for the whole

In consonance with the NDRRMC Resolution No. 33, Executive Order No. 52, s. 2018,
Cabinet Action Memorandum No. 381-120517-34 and the decision points of the 4th
Meeting of the Cabinet Cluster on CCAM and DRR, the agency recognizes the need to
maintain a viable and effective continuity capability that would enable the continuation of
public service in all hazards-environment and across a spectrum of emergencies.

The District commits to the attainment of the following public service continuity objectives:
 To safeguard human life;
 To respond to a disruptive event;
 To maintain delivery of mission essential functions during a disruptive event;
 To enable effective decision-making an communication during incidents;
 To reduce dependency on a specific critical function-holder;
 To increase organizational credibility by ensuring quick recovery from disruption
and immediate resumption of critical services to the public and other stakeholders;
and
 To ensure continual improvement of the organization through public service
continuity management.

4.0 Scope

This public service continuity plan shall apply to the La Trinidad Water District and any
person occupying their physical office at FA 249-B, KM 4, Balili, La Trinidad, Benguet, and
all pumping stations and warehouse of the District, including guests and clients.

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5.0 Roles and Responsibilities

This includes, the organization and responsibilities of the Continuity Core Team (CCT)
and Incident Response Team (IRT).
5.1 Roles and Responsibilities of CCT
Head of Service Continuity Team

 Ensures that continuity programs are properly resourced;

 Signs off on final plans and policies developed by the Continuity Planning Team;
 Ensures development of strategic continuity vision and overarching policy; and
 Ensures appointment of key continuity personnel and the development of a
program budget for adequate facilities, equipment and training.
Senior Leader

 Approves all required continuity plans and programs;

 Notifies appropriate offices and organizations upon execution of continuity plans;
and
 Supports the work of the Continuity Manager and Coordination Team for their
organization, including providing the necessary budgetary and other resources to
support the continuity program as required.
Continuity Manager

 Coordinates the overall activities of the Continuity Planning Team; and

 Provides an annual summary of planning activities to the organization head
Continuity Planning Team

 Coordinates continuity planning activities with policies, plans and initiatives related
to critical infrastructure protection;
 Created and leads the continuity planning;
 Establishes a Multi-Year and Program Management Plan designed to achieve
continuity objectives;
 Coordinates the continuity input of the organization and ensuring those input of the
organization and ensuring those inputs reflect and support the intent of the overall
continuity plan and sustainment of essential functions;
 Develops and maintains the continuity plan;
 Develops and administers a continuity program budget and submitting funding
requirements to the agency lead; and
 Serves as an advocate for the continuity program.

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Continuity Coordinating Team

 Provides overall continuity coordination for the organization;

 Provides guidance and support for development of the organization's continuity
plan;
 Establishes coordination within their office for ideas and information regarding
continuity planning, procedures and resources available;
 Coordinates continuity exercises, documenting post-exercise lessons learned and
conducting periodic evaluations of organizational continuity capabilities;
 Understands the role that adjacent jurisdictions and organizations might be
expected to play in certain types of emergency conditions and what support those
adjacent organizations might provide;
 Understands the limits of their continuity resources and support capabilities; and
 Anticipating the point at which adjacent organizational or mutual aid resources will
be required.

LTWD Continuity Core Team (CCT)

Head of Service Continuity Team : Engr. Oliver L. Taule
Senior Leader : Mrs. Clea M. Telva
Continuity Manager : Engr. Jancel C. Burgos
Continuity Planning Team
Team Leader : Mr. Joseph F. Unos
Members : Mr. Gilbert B. Panit
: Mr. John M. Malis
: Mr. Bryan Tangib
: Mrs. Reinalyn M. Kit-el
: Mrs. Davyrose T. Tanas
: Mrs. Carolyn D. Pacio

Continuity Coordinating Team

Team Leader : Mrs. Krizhel Mae C. Pasi
Members : Mr. Michael M. Dumalos Jr.
: Mr. Editon A. Carpio
: Ms. Nadine B. Guiniling
: Mrs. Amyriza Andres

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5.2 Roles and Responsibilities of IRT

Incident Commander

 Establish incident objective, strategies and priorities

 Assumes overall responsibility for the incident
 Responsible for all incident command management functions until delegated
 Monitor and Ensure safety of all Incident Responder
 Establish Incident Command Post
 Establishing & Maintaining liaison with response agent
Communication team
a. Liaison Officer
 Assists the incident commander by serving point of contract for
representatives from other organizations
 Provide briefing to and answer question from supporting organizations
b. Public Information Officer
 Advises the incident Commander on information dissemination and
media relations
 Obtain and provides information dissemination
c. Operation & Call Tree Operator
 Serves as communication operator in times of incident
 Operates call tree
 Provide status report of personnel thru communication
Operations Team

 Incident First Responder

 Advices the incident commander on issue regarding incident safety
 Ensure evacuation of all employees, guests and clients
 Rescue and retrieval
 Damage Assessment
Planning & Recovery Team

 Create plan for the recovery of the facilities and services

 Report of Daily Status
 Collects and analyze information
 Maintains documentation
Logistic Team & Equipment Team

 Manage transport for essential movement

 Maintains availability of resources
 Fabrication/locates building of temporary office

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 Provides supplies and equipment

Medical Team

 Prepares list of nearby hospital/s

 Emergency medical responder
Finance & Procurement Team

 Secures availability of budget during emergency

 Accounts for expenditures
 Procures needed resources
 Secures key suppliers during emergency
Data & Records Recovery Team

 Install and prepares IT equipment and peripherals

 Recovery data from backup storages
Security & Order Team

 Maintains Security and Order inside and outside office premises

 Secures agency assets
 Maintains order and traffic flows within the surrounding of the LTWD premises
Public Service Continuity Team

 Provides uninterrupted services to consumers of LTWD

 Maintains operation of mission essential functions
LTWD Incident Response Team (IRT)
Incident Commander : Engr. Oliver L. Taule

Operation Team : Engr. Jancel C. Burgos

: Mr. Joseph F. Unos
: Mr. Joel D. Baliwawa & Mr. David Wakin
: All Water Maintenance Man
(Construction & Maintenance)
: All Water Maintenance Man &
Customer Service Assistant
(Meter Readers)

Planning and Recovery Team : Engr. Raymart Paul B. Lando

: Mr. Gilbert B. Panit
: Mrs. Joy J. Marekchan& Ms. Jeranil D. Ladip
: Ms. Grace Bac-a & Ms. Tyjei Belle Biaddang

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Logistics & Equipment Team : Mr.Glen G. Sison & Mr.Jessy B. Macajito

: Mr.Chester Lengat & Mr. Clint Balangcod
: Mr.Jefferson Bugtong & Mr. Ralph L. Abrod

Medical Team : Mrs. Krizhel Mae C. Pasi

: Mr. Benneth Kyle G. Abad
: Mr. Jay-ar C. Quitlong

Data & Records Recovery Team : Mr. Michael M. Dumalos Jr.

: Mrs. Loraine B. Bugtong
: Mrs. Claire B. Tayab
: Mrs. Zenaida M. Abad
: Ms. Lame Tayaban

Communication Team : Mr. Ken Albert S. Fagcayang

: Mrs. Vivian L. Urbano
: Mrs. Beverly B. Way-yas

Finance & Procurement Team : Mrs. Janlaine K. Dammit

: Ms. Mary Joan C. Bugtong
: Mrs. Sheena B. Gregorio
: Mrs. Cynthia B. Lando

Security & Order Team : Engr. Edgar M. Mananig

: All Water Resource Facility Operator of LTWD

Public Service Continuity Team : LTWD CCT

6.0 Definition of Terms

This includes a glossary of all terms used in this public service continuity plan.

1. Alert - formal notification that an incident has occurred which might develop into a
Business Continuity Management or Crisis Management invocation (BCI Glossary
2011)

2. Business Impact Analysis - the process of analyzing activities and the effect that a
business disruption might have upon them (ISO 22300)

3. Call Tree - a structure cascade process that enables a list of persons, roles and/or
organizations to be contacted as part of information exchange or plan invocation
procedure (BCI Glossary 2011)

4. Continual improvement - recurring activity to enhance performance (ISO 22300)

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5. Continuity of Operations - the capability to continue essential program functions and

to preserve essential facilities, equipment, and records across a broad range of
potential emergencies (Emergency Management Standard 2007)

6. Crisis - an abnormal situation which threatens the operations, staff, customers or

reputation of an enterprise (BCI Glossary 2011)

7. Disruption - an event that interrupts normal business, functions, operations, or

processes, whether anticipated (e.g., hurricane, political unrest) or unanticipated (e.g.
aa blackout, terror attack, technology failure, or earthquake) (BCI Glossary 2011)

8. Exercise - process to train for, assess, practice and improve performance in an

organization

NOTE 1: Exercise can be used for: validating policies, plans, procedures, training,
equipment, and inter-organizational agreements; clarifying and training personnel in
roles and responsibilities, improving inter-organizational coordination and
communications; identifying gaps in resources; improving individual performance; and
identifying opportunities for improvement, and controlled opportunity to practice
improvisation.

NOTE 2: A test is a unique and particular type of exercise, which incorporates an

expectation of a pass or fail element within the goal or objectives of the exercise being
planned. (ISO 22300)

9. Hot Site - a continuity facility that already has in place the computer,
telecommunications, other information technology, environmental infrastructure, and
personnel required to recover critical business functions of information systems
(FEMA).

10. Incident - an event that has the capacity to lead to loss of or a disruption to an
organization’s operations, services, functions - which, if not managed, can escalate
into an emergency, crisis, or disaster (BCI Glossary 2011)

11. Incident Management Team - a group of individuals responsible for developing and
implementing a comprehensive plan for responding to a disruptive incident (BCI
Glossary 2011)

12. Mission Essential Functions - the limited set or organization-level government

functions that must be continued throughout, or resumed rapidly after, a disruption of
normal activities (FEMA)

13. Public Service Continuity - refers to business continuity for the public sector, refer to
the capability of the organization to continue delivery of products or services at
acceptable predefined levels following disruptive incident (ISO 22300)

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14. Public Service Continuity Plan - refers to the business continuity plan for the public
sector; refer to the documented procedures that guide organizations to respond,
recover, resume, and restore to a pre-defined level of operation following disruption
(ISO 22301)

15. Recovery - the implementation of prioritized actions required to return an

organization’s processes and support functions to operational stability following an
interruption of disaster (FEMA)

16. Recovery Time Objective - the period of time following an incident within which: a)
product or service must be resumed; or b) activity must be resumed; or c) resources
must be recovered

17. Testing - refers to the procedure for evaluation; a means of determining the presence,
quality, or veracity of something (ISO 22300)

18. Threat and Events - Threats and events which may trigger the activation of the PSCP
are either forewarned (with warning) or un-forewarned (without warning).

7.0 Assumptions

This defines the context upon which the plan is based or constrained. The continuity plan
is based on the following assumptions:

7.1 An incident Command System within the organization has been established.
7.2 Alternate facilities are identified and available for use after a disaster.
7.3 Critical resources and lifeline services (e.g. water, telecommunications, power) are
not available within 12-24 hours.

8.0 Mission Essential Functions and Recovery Time Objectives

This specifies critical functions and their recovery time objectives.

a. Mission-Essential (Quadrant 1) - Important functions or activities which the District

need to conduct and cannot be deferred during an emergency.

b. Non-mission Essential (Quadrant 3) – These are called Essential Supporting Activities.

These are functions or activities that are not major activities but are considered as
crucial to support the performance of mission essential functions.

c. Mission-Non Essential (Quadrant 2) – These are core activities of the office or

organization but can be deferred temporarily during an emergency.

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d. Non-Mission Non-Essential (Quadrant 4) – These are supporting activities that can be

deferred temporarily during an emergency.

Mission-Essential (Q1) Mission-Non-Essential (Q3)

 Deliver continuous, adequate,  Reforestation, protection and
affordable and potable piped water management of communal forests
to the residents of La Trinidad and watershed within La Trinidad
 Ensures that water being supplied  Participation of LTWD in the Balili
to consumers is compliant with all River Clean up Drive and Adopt an
the standards set forth by the Estero Program
Philippine National Standards for
Drinking Water
 Respond to various complaints:
quality of water, suspected illegal
connections and illegal use of
booster pumps
Non-Mission-Essential (Q2) Non-Mission-Non-Essential (Q4)
 Implementation of the District’s  Water meter reading and delivery
personnel policies and related of consumer’s Statement of
programs Account
 Procurement and Maintenance of  Processing of application for water
Inventory for the Districts needs service connections
 Repair and maintenance of LTWD  Accepting payments and issuing
Service vehicle, Generators, Air official receipts for water bill and
Compressors, Pump Houses and other fees
Administrative Building
 Maintenance and repair of LTWD’s
water supply system facilities
 Implementation of the LTWD’s
established accounting system for
the efficient disbursement of its
funds

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8.1 Impact Analysis

Mission Essential Impact to Recovery Resource Requirement

Function organization Time
if not Objective
performed
Deliver continuous, Operational/ Within 24 Man power:
adequate, affordable Reputation hours -General Manager
and potable piped -Water Resource Facility
water to the residents Operator
of La Trinidad -Water Maintenance Man
-Production Department
Manager
-Construction & Maintenance
Department Manager

Facility / Equipment:
-Water System Facilities and
Equipment

Communication / IT:
-Mobile Phones

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Ensures that water Operational/ Within 12 Man power:

being supplied to Reputation/ hours -General Manager
consumers is Regulatory -Water Resource Facility
compliant with all the Operator
standards set forth by -Water Maintenance Man
the Philippine -Production Department
National Standards Manager
for Drinking Water -Construction & Maintenance
Department Manager
-Water quality monitoring team

Facility / Equipment:
-Water System Facilities and
Equipment
-(sample)

Communication / IT:
-Mobile Phones
Respond to various Operational/ Within 24 Man power:
complaints: quality of Reputation/ hours -General Manager
water, suspected Regulatory -Customer Service Assistant
illegal connections (Public Assistance and
and illegal use of Complaints Desk Officer)
booster pumps -Water Maintenance Man or
Customer Service Assistant
(Meter Reader)
-Customer Service Assistant
(Billing and Posting)
-Commercial Department
Manager
-Water Resource Facility
Operator
-Production Department
Manager
-Water quality monitoring team

Facility / Equipment:
-Water System Facilities and
Equipment
-(sample)

Communication / IT:
-Mobile Phones

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 Hazard and Risk Identification Risk Analysis Risk Evaluation and Control
Threat Risk Likelihood Impact Risk Score Current Control Measure in Place Effectiveness
Natural Hazards
Maintain the list of contact numders for emergency
Medium
situations
People 3 Possible 5 Extreme 15 High
Teach the employees on how to use the fire
8.2 Risk Analysis

Medium
extinguisher, first aid kits, alarm and exits
Earthquake
Immediate repair/replacement of damaged facilities High
Evaluate the structural soundness of the office building,
Facility 4 Likely 4 Major 16 High
pump houses, water resources, transmisison and High
distribution lines, reservoirs and storage.
Maintain the list of contact numders for emergency
Medium
situations
People 3 Possible 5 Extreme 15 High
Teach the employees on how to use the fire
Medium
Landslide extinguisher, first aid kits, alarm and exits

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Immediate repair/replacement of damaged facilities High
Facility 4 Likely 4 Major 16 High Build riprap to prevent soil erosion at the office
LA TRINIDAD WATER DISTRICT
Document No:

High
PUBLIC SERVICE CONTINUITY PLAN

building, pump houses and water resources

Maintain the list of contact numders for emergency
Medium
situations
People 3 Possible 5 Extreme 15 High Work Suspension Medium
Teach the employees on how to use the fire
Medium
Floods extinguisher, first aid kits, alarm and exits
Sealing of Sink holes & construction of diversion canals High
Construction of barriers or ripraps to stop flood from
Facility 3 Possible 4 Major 12 High
entering water sources, pump stations and office High
building
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 Hazard and Risk Identification Risk Analysis Risk Evaluation and Control
Threat Risk Likelihood Impact Risk Score Current Control Measure in Place Effectiveness
Maintain the list of contact numders for emergency
Medium
situations
People 3 Possible 5 Extreme 15 High Work Suspension Medium
Teach the employees on how to use the fire
Medium
Typhoons extinguisher, first aid kits, alarm and exits
Immediate repair/replacement of damaded facilities High
Sealing of Sink holes & construction of diversion canals High
Facility 4 Likely 4 Major 16 High
Build riprap to prevent soil erosion at the office
High
building, pump houses and water resources
Human Induced hazard
Maintain the list of contact numders for emergency
Medium
situations

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People 3 Possible 5 Extreme 15 High
Fire Teach the employees on how to use the fire
High
LA TRINIDAD WATER DISTRICT
Document No:

extinguisher, first aid kits, alarm and exits

PUBLIC SERVICE CONTINUITY PLAN

Facility 3 Possible 4 Major 12 High Available Fire Extinguisher System and alarm High
Education and proper handling of chemicals High
Maintain the list of contact numders for emergency
People 3 Possible 5 Extreme 15 High situations Medium
Chemical Spill
Teach the employees on how to use the fire
extinguisher, first aid kits, alarm and exits Medium
Facility 3 Possible 4 Major 12 High Available Fire Extinguisher System and alarm High
Environmental Education and proper disposal of wastes High
Hazards: water Operation 3 Possible 5 Extreme 15 High Regular cleaning of reservoir and disinfection High
pollution Monitoring of water quality High
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Likelihood Matrix

Percentage of
Score Description Likelihood Description
5 Very Likely (Almost Certain) 81-99% The event is expected to occur
4 Likely 61-80% The event will probably occur under adverse conditions
3 Possible 41-60% The event could occur under advers conditions
2 Unlikely 21-40% The event might occur under very adverse conditions
1 Highly Unlikely (Rare) 1-20% The event is improbable but only under very exceptional circumsatances

Impact Consequence Matrix

Score Description Damage Operational Effects

Loss of major asset(s) >30M
Death or permanent disability
5 Extreme (Catastrophic) Disruption of essential services/major project > 7 days to clients
Loss of key information system
Media/Public outcry
Loss of asset(s) 16M-30M
Serious injury/illness
4 Major Disruption of numerous services for 5-6 days
Loss of key information system
Media/Public outcry
Loss of asset(s) 1M-15M
Injury/illness
3 Moderate (Significant) Disruption of some services for 3-4 days
Schedule delays to major programs/projects
Media/Public criticism
Loss of asset(s) <1M
Inconvenience/annoying business disruption
2 Minor
Schedule delays to minor projects
Some unfovarable local media attention
1 Insignificant Negligible business operation disruption

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Risk Rating Table

CONSEQUENCE ( C)
LIKELIHOOD (L) Insignificant Minor Moderate Major Catastrophic
Score 1 2 3 4 5
Very Likely (Almost Certain) 5 Low Medium High Extreme Extreme
Likely 4 Low Medium High High Extreme
Possible 3 Low Medium Medium High High
Unlikely 2 Low Low Medium Medium Medium
Highly unlikely / Rare 1 Low Low Low Low Low

Summary Risk Rating Table

Rating Descriptor Score (LxC)
Low 1-5
Medium 6-10
High 12-16
Extreme 20-25

9.0 Activation Criteria, Procedures and Authority

This section contains the trigger to activate the Public Service Continuity Plan (PSCP) that
will guide the head of the District in his decisions. It also lays down the specific procedures
that the District will undertake before and during the activation. The Public Service
Continuity Plan (PSCP) shall be activated when normal government practices, systems
and processes are unable to adequately manage a service-related disruption.

9.1 Authority to Activate the PSCP

The Head of the District is responsible for the declaration of a continuity event
which signals the activation of the PSCP. This decision is supported by
recommendations from the organization’s Incident Response Team (IRT) and
Continuity Core Team (CCT).

9.2 Criteria for Activation

a. Disruption of Mission Essential Functions (MEFs)

b. Result of Damage Assessment Team of the District

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9.3 Process

1. Activation of LTWD Incident Response Team (IRT) and LTWD Call Tree
(Within 24 hours)
2. Identification of available staff c/o Call Phone Tree
3. Assessment of IRT if building premises were not accessible
4. Report of IRT to Head Commander (within 24 hours)
5. Declaration of the Incident Head Commander thru Memo, the activation of the
PSCP
6. Assembly of Public Service Continuity Team
7. Fabrication/locates building as temporary office site
8. Deployment of Public Service Continuity Personnel and Provision of office
support equipment
9. Operation of Public Service Continuity

10.0 Continuity Strategies

Continuity Strategies explains and describes strategies to continue the prioritized activities
of the District’s Mission Essential Functions

Continuity strategies are strategic approaches to ensure its recovery and continuity in the
face of a disaster or other major incidents or service interruptions.

Elements Continuity Strategies

Facilities & Buildings Alternate sites or temporary workspace
that can be occupied while the original
building is being rebuild/repaired: Pico II
Pumping Station

Procure stand-by electromechanical

equipment such as: submersible pumps,
submersible motor, generating sets and
motor controllers.

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People Alternate staffs are assigned to employees

that perform the vital functions.

Staff members who may be able to fill in or

assist in the completion of essential
services are identified and noted. People
that have moved to other roles, or have
retired, who could return to perform
essential service functions are also noted.

Cross-training of staffs

Delegation of Decision-Making Authority

Vital Records and Database Back-up copies are duplicated and stored
in an external drive and kept in a safety
vault.

Vital records (hard copies) are scanned to

have a soft copy.

Vital records are kept in steel cabinets with

lock.
Procurement Open and ongoing communication with
suppliers are maintained to ensure
continuous services in times of disasters.

Alternative suppliers are identified

Communication & Technology Land lines, mobiles telephone and internet
are available in office building.

Each pumping station operators are

provided with mobile telephone.

Phone numbers are posted for emergency

purposes

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Mission Essential Function Recovery Strategies

Deliver continuous, adequate, Ensure proper maintenance of service vehicles,
affordable and potable piped Generator Sets, Fire Extinguisher and First Aid
water to the residents of La Kits.
Trinidad
Procure stand-by electromechanical equipment
such as: submersible pumps, submersible motor,
generating sets and motor controllers.

Provide Adequate training for members of the

Emergency Response Team

Provide alternative supply of water such as water

delivery thru tanker trucks
Ensures that water being supplied
to consumers is compliant with all
the standards set forth by the Strict monitoring of water quality.
Philippine National Standards for
Drinking Water
Respond to various complaints: Provide backup alternate sites/location to secure
quality of water, suspected illegal critical data and records.
connections and illegal use of
booster pumps Provide temporary facilities that can be
immediately utilized for attending to customer
complaints and requests.

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11.0 Resource Requirements

To implement continuity strategies, materials, finances, equipment, human resources, or

other form of resources are required.

Mission Essential Resource Requirement

Function
Deliver continuous, Man power:
adequate, affordable -General Manager
and potable piped -Water Resource Facility Operator
water to the residents -Water Maintenance Man
of La Trinidad -Production Department Manager
-Construction & Maintenance Department Manager

Facility / Equipment:
-Water System Facilities and Equipment

Communication / IT:
-Mobile Phones and landline telephone
Ensures that water Man power:
being supplied to -General Manager
consumers is -Water Resource Facility Operator
compliant with all the -Water Maintenance Man
standards set forth by -Production Department Manager
the Philippine -Construction & Maintenance Department Manager
National Standards - Water quality monitoring team
for Drinking Water
Facility / Equipment:
-Water System Facilities and Equipment

Communication / IT:
-Mobile Phones and landline telephone

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Respond to various Man power:

complaints: quality of -General Manager
water, suspected -Customer Service Assistant (Public Assistance and
illegal connections Complaints Desk Officer)
and illegal use of -Water Maintenance Man or Customer Service Assistant (Meter
booster pumps Reader)
-Customer Service Assistant (Billing and Posting)
-Commercial Department Manager
-Water Resource Facility Operator
-Production Department Manager
-Water quality monitoring team

Facility / Equipment:
-Water System Facilities and Equipment

Communication / IT:
-Mobile Phones and landline telephone

12.0 Communication Procedures

This section will outline procedures to be used by the office in coordinating and relating
information from the top management, employees and its consumers. These procedures
are as follows:

Top management to staff:

Administrative
Staff
Department Manager

Commercial
Staff
Department Manager
Office of the General
Manger
Construction &
Maintenenace Staff
Department Manager

Production
Staff
Department Manager

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PUBLIC SERVICE CONTINUITY PLAN Page 23 of 23

Top Management to Consumers

Post to LTWD Website

Administrative or Official Facebook
Staff
Department Manager Page for
announcements
Office of the General
Manger
Customer Service
Commercial Officer / Water Distribute printed
Department Manager Maintenance Man notice to consumers
(Meter Readers)

13.0 Reference:

Public Service Continuity Guidebook

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 ANNEXES

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ANNEX “A”
LTWD Call Tree

Office of the General

Manager
423-10-11

Administrative Commercial Construction Production

Department Department Department Department
Manager Manager Manager Manager Manager

422-26-79 422-70-88 423-10-18 423-10-04

Public Assistance &

Warehouse Complaints Desk Engineer B Pumping Stations
Officer
422-12-27 422-20-78 423-10-09

Water Delivery Water Delivery Water Maintenance

Truck Driver Truck Driver Man A
423-09-74 423-23-94 423-10-50

LTWd Vehicle 1 LTWD Vehicle 2

423-09-71 423-09-73

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Annex ‘B”
Communication with key external contacts

Agency/Office Contact Number

LT Operation Center 09207296516 / 620 2527

MDRRMO 09399900789
PDRRMO 09498514004
La Trinidad Police Station 09178099639 / 422 4344

La Trinidad Fire Station 09187216880 / 422 1311

Mayor’s Office 422 2601

Benguet General Hospital 422 4724

BENECO 442 2295 / 442 5479

PLDT 888 8171
IBCS Program 09088947628 / 09088147303

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