UNIT 1

GETTING TO KNOW EACH OTHER

AGE

PERSONAL
INFORMATION HOBBY
ADDRESS

I. Introduce yourself and ask your friends’ personal information:

„My name is

Seek permission for asking questions: „Would you like to tell me about yourself?‟

Ask the following questions:

• What is your name?

• Where are you from?

• Tell me one interesting or funny thing about the people who live in your neighbourhood.

• How many members are there in your family?

• Where do you live?

• What is your favourite dish?

• Do you often listen to music?

• Is there any particular song that you love to listen to again and again?

• What is your zodiac sign?

• What are the alleged strengths and weaknesses of people born under your star sign?

II. Listen to the conversation below and practice it with your friends

Jeri: Hello. Can I sit here next to you?

Jessica: Of course, you can. You are the new student, aren‟t you

Jeri: Yes, my name is Jeri. Jeri Hogarth.

Jessica: I‟m Jessica Jones. Where are you from Jeri?

Jeri: I‟m from New York. My family moved here because of my father‟s job. How about
you?

Jessica: I am from California. Do you like it here?

Jeri: Well, so far it‟s been nice. Going to a new school is nerve wrecking, but I‟ve only
met nice people so far.

Jessica: You seem nice. You‟ll make a lot of friends. You can sit next to me on the next
class.

III. Create a conversation in pairs and ask him / her about his/her personal information
and write it in a piece of paper
 UNIT 2
CHOSSING A JOB

COUNTDOWN

I. Read the profiles of people talking about their jobs. Match the profiles a - h with jobs 1 – 8.

a. I buy and sell shares on stock market in New York.

b. I advise companies about mergers, finance and raising money from investors.

c. I have to investigate company accounts to check if they are true and accurate.

d. I manage the daily cash flow of the company.

e. In my jobs I serve customers who come into the branch to withdraw cash or open accounts.

f. I analyze companies and sectors and I forecast trends in the trend of economy.

g. I help companies to prepare accounts and advise on tax.

h. I advise customers on the best place to find their insurance for their car or flat.

1. An equity trader a

2. A customer advisor in a bank

3. An insurance broker

4. An accountant

5. An investment banker

6. An auditor

7. A company treasure

8. An analyst

II. Work in pairs. Which of the job in I

 Appeals you the most

 Requires the longest training
 Is the most stressful
 Is the best paid

III. What are you looking for a job? Which four of these features are most important to you? Rank
the features 1-4 (1= most important)

 To work in a local company near my home

 To work in a large international company
 To work long hours but get a big salary
 To have evenings and weekends free
 To work directly with customers and public
 To work with statistics and tables
 To work with companies financial accounts
 To work on the financial markets
 To have a lot of responsibility early in my career
IV. Work in groups of three of four. Explain your choices to your partners and decide together
which of the jobs suit you the best.

VOCABULARY

Describing a Job

Complete the sentences with the best verb.

In my job I have to

a. advise

b. answer

c. serve

1. customers on their choice of financial products

2. customers who need cash or to make payments

3. telephone enquiries

d. analyse

e. forecast

f. set

4. what will happen to consumer demand for the next twelve months

5. the financial results for last year

6. a budget for spending in each department

READING SECTION

What Can You Expect From a Career in Banking?

You are going to read one report from a university magazine on career in banking. Helen works
in the corporate finance department of an investment bank. Discuss these questions in pairs:

a. What do you think about the job?

b. What skills do you think job needs?

HELEN MARSHALL (2003 -2006)

ANALYST, MORGAN STRAITS

If you join an investment bank as a graduate trainee, you can expect to work long hours. It‟s part of
the culture. My day starts at about 8.00 am. When I check my email and voicemail to see who wants
information immediately. It can continue until about 1.00 in the morning if we are working on a big
merger. Fortunately, I live only twenty minutes from the bank. I usually get my main work from my
boss at the daily team meeting at 10 o‟clock, which can be a comparative analysis of companies or
completing a review of a loan application for a big company.

As an analyst, you need to be good at statistic because you spend a lot of the day working at the
computer on tables or spreadsheets. It‟s also important to be well organized and a good team player
because you depend on colleagues to meet deadlines.

It is a very exciting job because you learn very quickly and they are good at giving you training – I
have already done courses on how to value companies and on accountancy. But there is not much
chance of meeting with customers so you can feel isolated at times. After a year, I still love the
excitement of the job and the salary is great, USD 50.000, But if you are thinking of joining an
investment bank, make sure you are well motivated and good at computer skills before you start.

LANGUAGE FOCUS

Present Simple VS Present Continuous

A. Look at the sentences

I am well organized

I start work at 9.00 am

I work for an insurance company

This week, I am preparing a report for my manager

In my country, the markets close at 5.00 pm

We are not receiving any mail due to the current postal strike.

Complete the rules with present simple or present continuous

1. We use the to talk about our skills and abilities.

2. We use the to talk about daily routines.

3. We use the to talk about what we are doing “now” or what is happening “now”

4. We use the to talk about the facts

5. We use the to talk about temporary situations and arrangements

B. Jilly Atkins, the bond trader, receives a call from another broker. Complete the
dialogue using the correct from of the form of the verbs in brackets.

Ed : Hi, Jilly, are you having (you / have)a busy day?

Jilly : Of course, you know this job, Ed. There‟s always something going on. This morning the
markets (go up), but I (lose) money on a dollar trade.

Ed : What do you normally do for lunch? (you / have) it in canteen?

Jilly : Oh, I usually (go) to a restaurant, but today I (not / do)

anything special.

Ed : (you/want) to meet up for lunch? I (have) a few ideas

I want to talk about. I‟ve heard the Japanese government (think) about
changing its policy on currency reserves. Usually, they (begin) to
move into euros. It could be interesting.
 UNIT 3
PROFESSIONAL SKILLS
READING SECTION

Read the article and answer the questions:

1. Would you dress differently for an interview with a bank or call Centre?

2. What other ways can you make a good impression in the first minute?

3. What is the most interesting thing you like people to know about you?

FIRST IMPRESSION

When you are first interviewed for a job, make sure that in the first minute you make the right start:
you have dressed correctly, arrived on time, shaken hands confidently, and made a good eye
contact.

In the first minute, people will judge you and it is important that there is no reason to have a
negative feeling. „I never give a job to someone who has made no effort to look clean and tidy.‟
Says Jacqueline King, a recruitment manager in the private banking sector.

It is also important that you prepare as much as possible before the interview by doing research on
the company. „I always ask a couple of general questions about my firm and the competition during
an interview just to find out if the candidate is really interested in us‟. Remarks Robert Pitt, a
partner with one of the big accountancy firms.

Of course you are not the only person going for the position, so you should also try to do or say
something that is a little different and which will help people remember you later. Make sure the
conversation is not one – way. If you can smile from time to time, that is a good thing too.

The people who get jobs are enthusiastic, honest, well presented, and lucky. So if you don‟t get the
first job you apply for, keep on trying.

PREPARING FOR AN INTERVIEW

Candidate often fails an interview because they haven‟t done their preparation. So use a mind
map to help you

 In the Centre of a piece of a paper, write a word “ interviewer”

 Think of six questions they may ask you. Put each in a circle around the interviewer
  Draw a line from each circle and note down how you will answer the question
 Draw a box under the notes and write an example from your experience.

SPEAKING

PRESENTING YOUR SKILLS TO AN EMPLOYER

In a job interview, you have to explain why you want to do a job and why you would be good at
it.

Work in groups in three or four.

1. Choose one of your favorite jobs. Prepare to explain to the other ways why you want the job.
Use the useful language below to help you think of the ideas. Tell the other just the name of the
job you have chosen.

2. Prepare at least six questions to ask the other members of your group about their job choices.
Use the useful topics below. three questions must be information / open Wh-questions and three
must be Yes/No Questions

3. One students present their choices to the others, explaining why they want the job. The others
are interview panel who ask questions to see if the person is suitable. Take turns so that everyone
presents.

Useful Topics

 Your education
 Your Skills
 Experience (with examples)
 Motivation
 Understanding the job‟s needs
 What you can offer to an employer

Useful Language

 I would like to be a ….. because I want to ….

 In this job you need to….
 I like / enjoy / am good at
o analyzing figures and data
o selling things
o working on computers
o solving problems
o working with people in team
 At the moment, I am studying ….
  For me, the most important thing is …
 I think this job will help me to …
 I think a …. needs to be …

WRITING

A COVERING LETTER

When you apply a job, you normally send a CV and a covering letter.

1. Complete the covering letter by choosing the correct verbs

Ms. M Wilson

JBD Bank

56 Cheapside

LONDON EC4Y 2WD

23 June 2019,

Dear Ms. Wilson,

I write / am writing to apply for the job of customer advisor, as advertised on

your website on June 13th (reference WRF / 236).

I am / am being numerate, I have / am having good personal skills, and I am

very interested in banking, I like / am liking contact with customers and I am
good at communicating with people.

As you can see from my CV, I studied economics at school and I now study / am
studying for a diploma in business studies. I think / am thinking this gives me a
good background for the job.

I currently work / am working part time in a bookshop, so I have / am having

experience with customers and handling money. Every day I prepare / am
preparing the cash balance when we close the shop. Presently, during the
holiday period, I also help / am also helping my uncle with his accounts on the
computer.

I would be very pleased to have the opportunity to discuss this application

further. You can contact me by email : [email protected].

I look forward to hearing from you.

Yours sincerely,

James Smith
2. Choose your favorite job and write a covering letter to apply for it.

KEYWORDS

Adjectives

1. Accurate

2. Numerate

Nouns

1. Candidate

2. Career

3. Covering letter

4. Deadline

5. Equity trader

6. Graduate

7. Job application

8. Motivation

9. Skill

10. Team player

11. Training

12. Trend

Verbs

1. Advise 7. Investigate

2. Analysed 8. Lend

3. Apply (for) 9. Serve

4. Borrow

5. Deal with

6. Forecast
 UNIT 4
HUMAN RESOURCE MANAGEMENT