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Chapter 1 Assignment 1

The front office department handles reservations, registration, concierge services, cashiering, and travel arrangements. It is the first point of contact for guests and includes functions like reservations, reception, concierge, cashier, and travel desk. Some key responsibilities are managing bookings, welcoming and checking in guests, providing guest information, maintaining guest accounts and payments, and arranging transportation.

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KRISTINE JOYCE DE VERA
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25 views

Chapter 1 Assignment 1

The front office department handles reservations, registration, concierge services, cashiering, and travel arrangements. It is the first point of contact for guests and includes functions like reservations, reception, concierge, cashier, and travel desk. Some key responsibilities are managing bookings, welcoming and checking in guests, providing guest information, maintaining guest accounts and payments, and arranging transportation.

Uploaded by

KRISTINE JOYCE DE VERA
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Performance Task No.

_____________
Submitted to: Jennifer Gorospe- Sese

Name: De Vera, Kristine Joyce G. Section: HCP

Output to be encoded in Google Docs.

Assignment for Chapter 2


1. Define Front Office
- The Front Office is also called the nerve center or the face of the hotel. It is the first
guest contact area. All the activities and areas of the front office are geared towards
supporting guest transaction and services. Located around the foyer and the lobby area
of a hospitality property. As this department is located around the foyer area of the
hotel and is visible to the guests, patrons and visitors, they are collectively called “Front
Office”.
Should guests have any problems or require to appreciate or comment, they would
normally go directly to the Front Office, because it is convenient to contact and
converse with other departments.

2. Copy/ Paste or Draw an Organizational Chart of a small


scale front office department

A Self-regulated Learning Module 1


Performance Task No. _____________
Submitted to: Jennifer Gorospe- Sese
3. Enumerate and explain the different functions and sub units
of the FO department.
• Reservations:
- Manage all booking calls for all bookings, such as free individual traveler (FIT) or
classes, and even make a reservation
- Handle all booking requests by some other means, such as fax, telex, e-mail, etc.-
- Maintain reservation rack
- Deal with all the sources of the reservation including a travel agent, airline crew,
business, etc
- Set booking rates and closeout dates if fully booked

• Reception / Registration:
- This is one of the most critical parts because they are in constant touch with the guest
right from arrival to departure time.
- Reception workers perform such tasks as welcoming the visitor to the hotel, registering
them and assigning them rooms
- Complete Full formalities for pre-registration of VIP SPATT members, groups, etc.
- Maintain various records such as identification cards, C-forms, vouchers for services, a
slip of travel, a note of inconsistencies, occupancy list and statistics, etc.
- Execute formalities of government relating to foreigners such as C- Form
- Coordinate room clearance with the housekeeping team.

• Concierge:
- In certain hotels, concierge offers information to the guest when there is a need for longer
interactions, such as planning a route, etc., and this can be considered an extended
information desk.
- This is a French word that means porter-doorkeeper, and also refers to hospitality.

• Cashier:
- Opening and maintaining of the guest folio.
- Posting room charge in guest folio.
- Maintaining a record of the cash received from the guest.
- Preparing bills at check-out time.
- Receiving account payment cash/traveler cheques/credit cards.
- Organizing foreign currency exchange for guest account settlement

• Travel Desk :
- Arranging pick-up and drop facilities for guests as they arrive and leave.
- Provide vehicles to guests at pre-determined rates upon request.
- Creating travel plans, such as train reservation/cancelation/modifications, or purchasing
guest air tickets.
- Arranging for guides who can communicate in the guest’s language.

A Self-regulated Learning Module 2

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