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Audio scripts
cD1
Unit 1
o1
Ingrid I'm a project coordinator fora
‘charity. We provide aid to Africa and I
usualy spend about four months a year
inthe field. My job involves managing
‘ourfield teams and communicating
‘our aims to government officials. 1
sometimes find this depressing, because
there's ust so much bureaucracy ~ and
‘corruption too. But then, when {return
to Africa and I see the results of our
‘work, like new clinics, hospitals, and
schools, I think t's all worthwhile and
hhave areal sense of achieversent.
02
Mansour OK, well, Im an alr traffic
‘controller. This means I'm in charge
‘ofa section of airspace and keeping
{in contact with pilots in that zone. I's
‘a challenging job ~ our most dificult
time of the year isthe holiday season
‘when planes ae taking off and landing
‘every couple of minutes —it takes total
‘concentration, all the time. [usually
‘work asixchour shift, and by the end
feel exhausted, But it's rewarding to
‘know that I've enabled thousands of
‘passengers to travel safely
03
Conversation 1
Hannah Hi, Luc. Iwant you tomeet Jo
‘Johansson, Jos from the Langley
Foundation. Jo, this is Luc Akele, one
of our area managers.
Jo Nice to meet you, Luc.
Lue Yes, you too. So, what do you do at
the Langley Foundation?
Jo Well, I deal with fund applications.
Lue Fund applications? That sounds
challenging.
Jo Yes, wel, sometimes we have to make
difficult choices. And what do you do,
Luc?
[Lue Well,'m in charge of our sub-
‘Saharan Africa operations.
Jo Sub-Saharan Africa?
[Lue Yes. oversee projects and make sure
‘that the money is well spent. Then 1
‘have to report to our main sponsors.
‘Jo I see, $o how much time do you spend
inthe eld?
‘Luc Well usually do five o six trips
‘year, sometimes more,
Jo That's alot oftime away from home.
ers
Conversation 2
Hitoshi Good evening. I dont think we've
‘met. I'm Hitoshi Watanabe from Head
Office.
Dr Mayer I'm delighted to meet you,
‘Ms Watanabe. My name's Dr Walter
Mayer.
Hitoshi I'm very pleased to meet you too,
Dr Mayer. [see from your badge that
you are with FPR Pharmaceuticals.
Dr Mayer Yes, that's right.
responsible for their medical donations
programme. [handle all the inter-
‘governmental work.
Hitoshi Thet sounds very rewarding,
‘knowing that you are helping so many
people.
DrMayer Yes, itis, although it involves
alot of negotiation, which can be quite
slow.
Hitoshi Yes, I can imagine that.
Dr Mayer So which part of Japan are you
from, Ms Watanabe?
Hitoshi Actually, 'm from Brazil. 1am
third-generation Brazilian.
Dr Mayer Ob, 'm sorry. thought .. well
Hitoshi Please don't apologize, Iam
‘proud of my Japanese heritage. Do
‘you have a minute? Iwould like to
introduce you to someone.
04
1. Wel, deal with fund applications
2. Well, 'm in charge of our sub-Saharan
Arica operations.
3 Toversee projects and make sure that
the money is well spent.
4. Tmresponsiblefor their medical
donations programme.
5 Ihandle all the inter-governmental
work.
6 Itinvolves a lt of negotiation.
05
Tm a recruitment consultant,
A recruitment consultant? :
‘Yes. loversee recruitment for ten of
‘our key accounts.
B That sounds really demanding.
A Itcanbe at times, So tellme, what
exactly does your job involve?
B Well, Tm responsible for the
department's spending.
‘A Obright. Do you enjoy your job?
B Tlovelt. ts great to bein a such a
position of responsibility
‘A’ Really? [think afin it stressful.
pop
Unit 2
06
So this is my project ~a centre for
senior citizens. We have to finish by the
fend ofthe week, and think we'll meet
the deadline. We fell behind schedule
because of the Thanksgiving holiday,
‘but we managed to catch up lat week
and we're back on track now —we may
even finish ahead of schedule,
twas hard at frst, knowing how to
allocate resources - you know - who
does what, when, how much it will cost,
stuff like that. have managed to stay
‘within budget, but only just!
think the key thing I've learnt is the
{importance of delegation. I ry as much
‘as possible to delegate tasks and trust
people to get on with them. If tried to
do everything myself, wed never finish
‘on time. Teamwork is essential and
1 get updates from people every two
days, so that I dont lose control ofthe
project.
1'm very happy withthe project so fer,
things are going according to plan. So,
fingers crossed forthe last few days.
07
‘Samira Hello, Samira speaking.
Jamie Hi, Samira, Its Jamie. How are
you?
‘Samira Obi, Jamie. I'm fine thanks.
What can I do for you?
Jamie I'm just callin for an update on
the centre, How are things going over
there?
‘Samira Well, 3 far so good. Everything's
back on track.
Jamie Great. So what's happening with
the decorating?
‘Samira We're still painting the ceiling
~it'l take another day or so,
Samira We've finished that -itooks
‘great.
Jamie Good that was fast
Samira Yes, but we're still waiting for the
carpets,
Jamie Oh. OK, Tl cal the suppliers and
find out where they are. So to recap,
the painting’ nearly done, the lghting's
finished, and we're just waiting forthe
carpets?
2
S
3
8
:
aAudio scripts
Samira That's right
Jamie Great. So it’s all going according
toplan. Listen, 'm coming over tothe
centre tomorrow. How about we get
the team together to allocate tasks for
the fina stages? And Il give you an
‘update on the carpets then,
‘Samira Sure. No problem,
Jamie Good. Well, let you get back to
‘work. See you tomorrow.
‘Samira Yes, see you tomorrow. Nice
talking to you. Bye.
Jamie Bye.
08
Jamie Hi, everyone. Oh, I'm not
Interrupting, am I?
Samira Oh, hell, Jamie. No, not at al.
Its just me, Bruno, and Josie atthe
moment.
Bruno Hi
Josie Hello.
Jamie Hi. Good to see you again. Oh this
alllooks great.
Samira Thanks. There are afew things
stillto be done, though. Oh, did you
call the carpet people?
Jamie Yes. They said they would bring it
tomorrow, before eight o'lock.
Samira So, we need somebody tobe here
then to open up. Bruno, can you doi?
You live near her.
Bruno Yeah, sure, no problem. Leave it
with me.
‘Samira Thanks. Now, the other thing is
we're going to need more paint from
that cheap wholesaler on the other side
oftown.
Jamie Well, can go there this afternoon
ifyou want, and bring the paint in
tomorrow.
Samira Mm. Thanks, but we'll need
itsooner ifthe carpets arriving
tomorrow,
Josie Listen. Ihave my car. Why don't
‘0 there now, get the paint, and we can
finish the ceiling this afternoon?
‘Samira Good idea. Do you know where
itis?
Josie Er... not rally,
‘Samira OK. Bruno, can you go with her?
Bruno 1 prefer not toif that's OK.1
really want to finish the back room.
Samira Well, Il come with you, then. Oh,
‘Bruno, you can carry on with the rest
ofthis paint, and then the three of us
‘can finish it together this afternoon,
Bruno I'm sorry, [have an appointment
this afternoon,
‘Samira Ob, of course, forgot. OK,
Josie and I will nish the painting this
afternoon,
Jamie So, you two are going to get the
palnt, and Bruno is going to meet the
‘carpet people tomorrow. What else do
‘we need to doat the moment?
Samira Well, 'm sure we could find
‘something if you really wanted to help
‘out
09
Volunteer ... Ctubbingisnt normally a
‘very environmentally friendly activity.
Interviewer Really?
Volunteer No, definitely not. It uses
large amounts of energy for heating
‘and cooling the room, for lighting
Ituses@ lot of water inthe toilets and
‘washrooms, every night. Pus all the
‘lass and the plastic bottles -huge
amounts of waste, And besides this,
you know, clubs, they need to be
refurbished quite often - new foors,
‘new paint, new equipment. Ituses alot
‘of materials, lot of resources.
Interviewer Yeah, Ican see that. So how
is this chub different?
Volunteer OK, well we're planning to
have alot of sustainable features. The
Dest one is the energy-generating
dance floor,
Interviewer How does that work?
Volunteer On, i's great Irs made of a
special material that takes the energy
‘ofthe dancers and uses itto power
‘the music and the lights — low-energy
lighting of course. Then we're puting in
system where the toilets will use rain
‘eater. There's a system that controls
‘the temperature ~ and the walls change
colours the temperature changes.
‘What else ..7.Oh, well, we're having a
rooftop garden for relaxation, like a kind
of chillout zone .
Interviewer It sounds great. And you're
having a launch party soon?
Volunteer Yeah, that's right. Really soon,
actually. We're expecting abut twelve
hundred people. We're having a lot of
different music, really good DJs, visual
projections by Urbi and Orbi... We're
planning to have free organic beer. And
there'llbe ethical clothing companies
like Kuyichi doing consultation .
Interviewer Sounds lke alot of work.
Volunteer A lot of work, yeah, but it’s
fun, Itall needs very careful planning.
‘We're making good progress, and we're
on schedule, but theres stil alot todo
Unit 3
10
Nina Hi, Florin
Florin Oh, hi, Nina. How are you? How
was lat night?
Nina We made some progress but the
‘meeting lasted three hours
Florin You're kidding.
[Nina No, I got home at about midnight.
Tm really tired.
Florin So, why are you in so early?
‘Nina Ihave to present my findings at
eleven otlock.
Florin [think Anton would have waited
for the results.
Nina 1 know, but I don't have time. I've
still got fve days’ holiday left from last
year and I'm taking the kids camping
tomorrow. They're s0 excited.
Florin That'l be nice.
Nina What about you? Did you go out
‘again lastnight?
Florin No. My girlftiend had to work ate
‘00. So I made dinner and watched
«boring documentary about pants
She wants to take me somewhere this
Saturday, but I've already told Anton
that I'l join him and the sales team
from Kyoto for got.
[Nina Maybe you should take some
holiday too.
Florin I don't have any left. Remember
=Tused tall for my walking tour in
Morocco,
[Nina Oh, thats right. | should give you
‘some of mine!
1
1. I gothome at about midnight. 'm really
tired.
2. 'mtaking the kids camping tomorrow.
‘They're so excled.
3. made dinner and watched a boring
documentary about plants,
12
Leif ... So how was your first week? Do
yyou ike working in HR?
Mirella Yes, i's great_I'm really
{interested in Human Resources now.
‘And really enloy working with Kris.
He has so much experience.
Leif Good. Do you want to stay with him
‘or spend some time with Marketing
next week?
Mirella I don’ mind.Leif Tknow Marketing have a conference
‘coming up in Copenhagen and 1
thought you could go with ther,
Mirella Great,
Leif You can see what they do and of
course you get to see Copenhagen.
‘Mirella Sounds good.
Leif Is this your fist time in Europe?
‘Mirella Yes, its my first time out of Brazil
Leif Really? Im very fond of Brazil
Mirella Have you been there?
Leif A numberof times, actually. Mainly
‘to Rio on business. Anyway, we need to
mae sure you have plenty of time for
travel while you're here.
‘Mirella Krisis taking me to the country
this weekend,
Leif Good. What sort of things do you like
doing?
‘Mirella Hm, [really ike just walking
‘around a city to get to know it abit.
‘And [need to do some shopping as
wel.
Leif Oh, there are plenty of shops in the
city if you like that.
Mirella Actually, m not crazy about
‘shopping but Ineed a few things for my
Leif There are also some really
interesting museums if you lke that
Kind of thing
‘Mirella Um, actually 'm not keen on
‘museums either, but I ike going to art
galleries.
Leif That's good, because there are
lots of galleries too. How is the
accommodation? How do you find the
family?
‘Mirella Its fine and the family has been
very nice.
Leif That's good.
Mirella They're very quiet compared to
‘mine! Ihave four sisters.
Leif Really? ... Oh, look, before I forget.
13
Leif Really? .. Oh look, before I forget.
Next week you'll have a desk to work
from. Im sorry you didn't have a place
this week.
‘Mirella Oh, is no problem.
Leif And you have @ phone and your own,
email address
‘Mirella Wonderful. Let me write it down,
Leif Your extension is three five one.
Press nine for an outside line,
‘Mirella Whats the company number?
Leif Double zero, four sixis the
international code for Sweden. And
‘then 096 745 6745. And your emails
mirella underscore two, at dipris dot
SE.
‘Mirela Is that S for sugar, E for egg?
Leif That's right. OK, well, Ineed to go,
Tm afrai.
Mirella Me too.
Leif Can I give you a it?
14
Conversation 1
AA... we can sort that out this afternoon if
yyoulike.
B Yes OK. Anyway, Id better get on
A Yes, me too
B So, see you later.
A See you later.
Conversation 2
A... butifyou need anything els, just et
‘me know,
B OK.
‘A. Well, | should get back to work.
B OK. Thanks for your help.
‘A No problem. See you tomorrow.
B Yes, see you.
Conversation 3
‘A... yes, Thursday is fine,
B Great. Wel, Ineed to gonow, I'm
afraid,
A OK. Thanks for calling,
B Speak to yousoon.
A Yes, OK. Bye.
15
Leif Hi, Mirella. Sorry 'm late. Have you
‘been here long?
Mirella No, 've only just arrived.
Leif How was your weekend?
Mirella Good, thanks.
Leif Did you goto the gallery on
Saturday?
‘Mirella Yes, I did. It was fascinating,
Have you ever been there?
Leif Yes, a couple oftimes. Oh, Miriam
Miriam Hi Leif.
Leif Miriam, have you met Mirella?
‘Miriam No, Ihaven't. Hi, Mirela.
Mirella Hello.
Leif Miriam i the person we need to see
about working in Marketing this week.
‘Miriam It’s all arranged and I've just
organized a desk for you to work from.
Its next to mine, Oh, Leif [stil haven't
asked you about your tennis match.
Leif Don't worry. lost.
Miriam That's good,
Mirella I don't understand.
Miriam Leif played tennis atthe weekend
with a really important client.
Leif It's good for marketing ifthe
‘customer wins. So [had to lose the
match for Miriam,
Mirella I see.
Leif Actually, Thaven't played forages,
‘and he was much better than me!
‘Anyway, shall we goto your office?
Miriam Sure. Let's go.
Unit 4
16
1. The problem with al these sites is that
‘you have to book everything separately
‘andit takes such along time. It's also
dificult to get exactiy what you want
‘because you can't see all the options.
can never seem to get a cheap deal.
2. [dont like using the cash machines
outside because people walk past all
the time. But if | goto a cashier, it takes
so ong to get information about my
account because of the queues. And
they're only open when I'm working, so
have to go during my lunchtime.
3 Wereally need to access all the latest
‘ews that is relevant to our business,
‘The problem is, it takes so long to
find what we want on all the different
websites, And some oftheir search
options are... are really difficult to use.
w7
1 They provide an excellent service. We
can rely on them to deliver orders on.
time and that allows us to maintain
excellent relationships with all or
customers,
2. Being up to date with what's happening
in the world is really important to me.
‘And this also lets me know what's
happening in the money markets,
wherever I am. It also makes t easier
tomake quick decisions about what to
‘buy and sel
3. It’s so much faster than going there and
{don't have to worry ifit is open orif
there area lot of other people. [just
log on any time, and all I dois choose
the products I want and give my credit
card number. It really helps me to
‘manage my time better.
4 Iwasso happy when it opened, Itlets
‘me work full-time and still have time
with my child in the middle ofthe day.
>
z
S
8
8
=Audio scripts | 18-29
18
Presenter Thanks for coming today. As
‘you know, we have anew customer
database.
Staff Hurray!
‘Manager Well nothing could be as slow
asthe old system!
Presenter Yes, well Assy, the good
news s we have anew database.
But the bad news is that it will take
afew weeks before we can useitin
allourhotels. Now.it might seem a
Dit deat to use at fst, butin fact
its very simple. Your staf will eed
some traning on how to use it So the
purpose of today is for you to start to
‘become familar wit it
Now. up on the screen you can see
‘what happens when you open the
program. Itlooks very similar tothe old
database. But wha’ diferent, is this
bottom hall AS soon as you type inthe
details it tats to suggest what kind
‘ofroom the customer might like and
‘what rooms are free. In other words,
as well as giving the customer more of
‘what they want, it also makes it quicker
to process abooking for a regular
customer and give them their favourite
Manager Wilitlet me make notes on the
client?
Presenter Yes, you can type notes into
this section for future reference, For
example, ifyou want o advertise a
special promotion to male customers
over the age of forty then tel you
who they are
Manager How does it know what to
match?
Presenter Ithas these drop-down menus,
which allow you to categorize the
information when the booking is taken.
‘The more detailed the information,
the better the match. So, on the one
hand, itl take you more time to get the
information buton the other hand, we
think i'l save time ater on
‘Manager So what happens when the
‘customer doesn't want to tll you their
age, for example?
Presenter Wel, obviously one
downsides that you cant demand
the information. But onthe pls sie,
the customer can book online nov.
‘and hopefully theyll give us the extra
{information then. In other words,
the more they tellus the quicker the
booking is next time they call
1. Asyouknow, we have a new customer
‘databace.
2. Sothe purpose of today is for you to
start to become familiar witht
3 AsT say, the good newsis..
4. Now, up on the screen you can see
5. Inother words, as well as giving the
customer more of what they want
Unit 5
20
lena ... Anyway. I'm calling for some
information. I'd ike to find out about
‘your services for hotels.
Sergio OK. Can you tell me alittle more?
‘What type of hotels?
Elena Well, represent a chain of four-
‘and five-etar hotels, We're based in
‘Switzerland, but on your website you
don't have an operator in Switzerland,
0 I thought Italy was the nearest
‘Serglo Thar’ right, yes.
Elena Good. Well, we're interested in
updating our current fitness rooms
for guests. Is that something you deal
swith?
Sergio Yes, certainly. How old are your
‘current facilities?
lena About ten years old. They're rather
‘ut of date and our customers often
‘comment on this.
‘Sergio OK. How many hotels are we
talking about?
Elena We currently have eight hotels with
halt and fitness facilites, and three
‘others that need them.
Sergio And what budget do you have for
this?
Elena That's dificult to say, really. Would
itbe possible for someone to come and
see our facilities?
Sergio Yes, of course. Actually, we're
‘coming to Switzerland next month.
Elena Really? 3
‘Sergio Yes, we already have another
client in Zurich. Is that near you?
lena Not to far. 'm in Bern I's only a
‘couple of hours away,
Sergio Fine. Can we arrange a meeting
‘then?
Elena Sure
Sergio Let's see. Well, my trip begins on,
‘the 30th of January. That's a Monday
21
Sergio Yes, ofcourse. Actually, we're
‘coming to Switzerland next month.
Elena Really?
Sergio Yes, we already have another
client in Zurich. I that near you?
Elena Not too far. 'min Bern Its only a
couple of hours away.
Sergio Fine. Can we arrange ameeting
then?
Elena Sure.
‘Sergio Let's see. Well, my trip begins on
‘the 30th of January. That's a Monday.
How about Tuesday the 31st?
Elena I'd prefer the Wednesday
Sergio The Ist of February? Yes, that
suits me.
22
Elena Hello. Elena Schenker speaking.
Sergio Hello, Elena. This is Sergio Lanese
from Technogym,
Elena Hello. Nice to heer from you again.
Sergio How are things?
lena Fine, thanks.
Sergio Sorry for calling so late inthe day.
Elena That's OK. I've only just got back to
the office.
Sergio Is this abusy time for you?
lena Yes, the ski season is our busiest
time of year.
Sergio Of course. Is there plenty of snow?
‘What's the weather like?
Elena There's alot of snow, which is
‘geod. It's snowing right now, actually.
Sergio Good. 1m actually calling about
‘my vst. 'm afraid I've just realized
{can't make the Wednesday. Can we
‘move the meeting back to Thursday?
Elena OK... yes, the afternoon is free.
Sergio Great—there's a train that arrives
at 12.30, So after lunch? At 2.007
Elena OK. Two o'clock then
Sergio Thank you. Sorry about that,
Thave an extra meeting on the
Wednesday.
Elena No problem. See you then,
Sergio OK, thanks. Bye.
Hlena Bye.
23
Conversation 1
‘A. Sorry for calling so late
B Dont worry ~1 don't usualy finish
before 7.00.Conversation 2
‘A. How are things?
B Everything’s going fine, thanks.
Conversation 3
A Isthis a busy time for you?
B No, 'mnot too busy at the moment.
Conversation 4
‘A What's the weather Ike?
B Its really beautiful and clear.
Conversation 5
‘A Hello, Anna. This is James.
B Hello. How are you?
24
1 We're coming to Switzerland next
‘month.
2 Customers often comment on this.
3. T'mealling for some information.
4- My trip begins on the 30th of January.
Unit 6
25
Interviewer Can [ask why you have
come to Seville?
‘Traveller 1 Actually, 'mon a research
‘rip. I'm looking for somewhere to hold
‘our next European conference.
Interviewer Oh, really? So, what does
that involve?
‘Traveller 1 Well, visting different venues,
youknow, hotels and exhibition centres
that could host a big event, and ooking
atther facilities. also need to find
‘out about the entertainment a city lke
Seville can offer - opportunities for
sightseeing, the nightlife
Interviewer Oh, the nightlife is very good
there are lots of restaurants and bars.
‘And where are you staying?
‘Traveller 1 At the Patio. I's a small
family hotel inthe centre, opposite the
cathedral.
Interviewer Yes, know it it's very
nice place I's very well known forts
hospitality
‘Traveller 1 That's good.
Interviewer So, sit all business, or will
there be time for pleasure?
‘Traveller 1. Wel alittle bit ofboth, 1
‘hope. If have time, I'l maybe go on
‘an excursion to Cordoba. I'd aso ike
totry some local specialities in the
restaurants, and todo some shopping,
and buy afew souvenirs to.
26
Interviewer Excuse me, can [ask you, is
this your fist time in Seville?
‘Traveller 2 Yes, itis.
Interviewer And are youhere on
‘business or for pleasure?
‘Traveller 2 Well, Im here for a trade
exhibition, but I hope to have some
time to look around, you know, enjoy
the sights.
Interviewer Can ask where you are
staying?
‘Traveller 2 At the Hotel Dofa Maria.
Interviewer Oh, that's very nice, very
central. How are you getting there?
‘Traveller 2 I'm waltng fora colleague
topick me up in his car. He's going to