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Housekeeping Department

The housekeeping department is responsible for maintaining cleanliness throughout the hotel. This includes cleaning guest rooms, bathrooms, public areas, and more. The department aims to provide a clean and pleasing environment for customers. It has various sections like laundry, linen storage, and offices. The housekeeping staff work at different levels from managers to room attendants. The managers oversee operations while attendants perform cleaning duties. Together they work to ensure the hotel is properly maintained.

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537 views3 pages

Housekeeping Department

The housekeeping department is responsible for maintaining cleanliness throughout the hotel. This includes cleaning guest rooms, bathrooms, public areas, and more. The department aims to provide a clean and pleasing environment for customers. It has various sections like laundry, linen storage, and offices. The housekeeping staff work at different levels from managers to room attendants. The managers oversee operations while attendants perform cleaning duties. Together they work to ensure the hotel is properly maintained.

Uploaded by

lloyd toroctocon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as TXT, PDF, TXT or read online on Scribd
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Housekeeping Department

They are part of a hotel. The housekeeping department , in any hotel business,
contributes to major amount of profit though it is considered as an ancillary
service. The simple reason being, a customer demands a clean, tidy, and pleasing
ambience.
Housekeeping generates the first impression on a guest’s mind. The housekeeping
efforts clearly show how the hotel will take care of its guests.
What is Housekeeping?
Housekeeping means performing all the duties towards cleaning, maintaining
orderliness, and running a house or a business property. In case of hotels, the
housekeeping duties involve maintaining the hotel to the best possible state in
terms of cleanliness, and keeping it at highly desirable ambience.
Objectives of Hotel Housekeeping
The main objectives of hotel housekeeping are −
To maintain overall cleanliness of the entire hotel at all times.
To perform cleanliness duties most efficiently and effectively.
To use good quality, safe cleaning equipment and chemicals.
To manage laundry and linen.
To control pests.
To keep up the hotel with classy interior decoration.
To take care of the furniture, fittings, and fixtures of the entire hotel.
Housekeeping Department Layout in Hotel
The layout of the housekeeping department depends on the total number of
Guestrooms, Outlets, and Required Staff. The following areas of the department are
the most prominent ones.
Office of the Executive Housekeeper − The administrative work of the department is
carried out here.
Housekeeping Control Desk −It is accessible and operational 24 hours a day. The
housekeeping staff reports at the start and end of the shift here. There are notice
boards, storage shelves, registers, lost and found cupboard, and key-hanger matrix.
Laundry Area − Washing, ironing, dry cleaning, folding of linen and staff uniform
takes place here.
Linen Room − Here, the linen of the hotel such as bed-sheets, towels, pillow cases,
etc., are stored, collected, and carried to the required places in the hotel.
Uniform Room − The staff uniforms are collected, stored, and distributed from here.
Tailor Room − Here, stitching and repairing of linen and uniforms takes place.
Housekeeping Stores − It is a storage area where the cleaning equipment and items,
and guest supplies are securely stored.
Flower Room − It is an air-conditioned room with worktables, sink and water supply,
cupboards to store vases and stones, and a counter.
Lost and found −stores all the items left by the guests. It directly communicates
with the front office desk, as there the guests tend to first enquire about their
lost articles.
Housekeeping − Areas of Responsibility
The housekeeping department is responsible to keep the following areas clean and
tidy.

Guest Rooms
Guest Bathrooms
Public Areas such as Lobby and Lifts
Banquets and Conference Halls
Parking Area
Sales and Admin Offices
Garden
Apart from the cleaning task, the housekeeping is also responsible for handling
keys of each floor. In addition, it manages the laundry, which is often at some
places considered as a sub-department of housekeeping.
There is a huge workload on the hotel housekeeping staff. The housekeeping work is
carried out at various levels such as managerial level, supervisory level, and
operational level. Let us see more about the staff and qualities they should
possess.

Structure of Housekeeping Staff


The general structure of housekeeping staff is as shown below −
There is a huge workload on the hotel housekeeping staff. The housekeeping work is
carried out at various levels such as managerial level, supervisory level, and
operational level. Let us see more about the staff and qualities they should
possess.

Structure of Housekeeping Staff


The general structure of housekeeping staff is as shown below −

The work and responsibilities at each level.

Executive Housekeeper / Manager of Housekeeping


The Executive Manager is the chief of housekeeping department. The Deputy
Housekeeper and Assistant Manager of Housekeeping report to him. Their
responsibilities include −

Ensuring overall cleanliness and aesthetics of the hotel.


Ensuring overall sanitation, comfort, and ambience of the hotel.
Training the new joiners and motivate the existing employees.
Modelling and establishing Standard Operating Procedures (SOPs) for cleaning and
decorating.
Monitoring regular inventory of guest supplies and linen.
Monitoring housekeeping equipment and hotel property.
Evaluating employee performance, and handling their training, promotions, and
transfers.
Organize flower arrangements for events.
Presenting the estimate of the required budget to the General Manager of the hotel.

Supervisors of Housekeeping
The supervisors report to the Assistant Housekeeper. Their positions and their
respective responsibilities include −

Floor Supervisor
Issuing keys to the room attendants.
Coordinating floor operations and tray clearance with room attendants.
Inspecting rooms for readiness and reporting to the front office for the same.
Catering for VIP facilities and providing special supplies such as hot drinking
water, baby-sitting provision.

Public Area Supervisor


Ensuring that cleanliness is maintained at all times in public areas such as lobby,
lifts, parking, swimming pool, coffee shop, conference hall, banquet hall, and
restaurant.
Ensuring banquet and conference halls are well kept and ready.
Ensuring the concerned operating staff is available as per the schedule.
Night Supervisor
Ensuring provision of guest supplies such as water, extra bed, fans, or towels.
Ensuring the operating staff working at night is following all cleaning SOPs.
Supervising hotel area at night and ensuring cleanliness in all areas of hotel.

Uniform Room Supervisor


Providing clean, ironed, and fresh uniforms to the hotel staff.
Suggesting procurement of any uniforms required.
Checking repaired linen from tailor room.
Keeping track of number and condition of uniforms.
Linen Room Supervisor
Inspecting linen and sending it to the laundry.
Checking linen from laundry and sending it for ironing.
Maintaining linen influx and out flux register.
Checking repaired linen from tailor room.
Suggesting linen replacements if required.

Operating Staff / Attendants


The positions and responsibilities of the Operating Staff/Attendants are explained
below.

Uniform Room Attendant


Collecting uniforms of staff at the end of every shift and maintaining them to be
used for the next time.
Maintaining the shelves of uniforms and linens clearly.
Giving and taking back the uniforms from the staff.

Linen Room Attendant


Segregating the dirty linen according to its type and sending it to the laundry.
Keeping the track of linen count before and after laundry.
Stacking towels, bed sheets, pillowcases, table napkins separately into different
sections of shelves.

Guest Room Attendant


Reporting to the floor supervisor.
Cleaning the guest rooms, guest bathrooms, and the corridors.
Changing the linen of the guest room and guest bathrooms.
Topping up the guest supplies.
Making guest-room beds.
Replenishing the hotel cleaner’s trolley with supplies and linens for the next
shift staff.

Storekeeper
Reporting to the floor supervisor.
Keeping the count of cleaning equipment and items such as cleaners and detergents.
Generating requisition to purchase the required material.

Public Area Attendants


Reporting to public area supervisor.
Keeping the parking, lobbies, guest rooms, lifts, and corridors in best maintained
status.
Keeping these areas smelling fresh and clean.

Night Shift Attendants


Reporting any hotel safety issues to the night supervisor.
Performing housekeeping duties during night.

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