Manual-III: User Guide for QX IP PBXs

This manual is effective for all QX IP PBXs: QX20, QX50, QX200, QX500,
QX2000, QX3000 and QXISDN4+.

Please Note: This document contains confidential and proprietary information owned by Epygi Technologies, LTD. Any copying, use or disclosure of
the document or the information contained herein without the written permission of Epygi Technologies, LTD. is strictly prohibited.
Copyright © 2003-2017 Epygi Technologies, LTD. All Rights Reserved.
 Manual-III: User Guide for QX IP PBXs

Notice to Users

This document, in whole or in part, may not be reproduced, translated or reduced to any machine-readable form without prior written approval.
Epygi provides no warranty with regard to this document or other information contained herein and hereby expressly disclaims any implied warranties of
merchantability or fitness for any particular purpose in regard to this document or such information. In no event shall Epygi be liable for any incidental,
consequential or special damages, whether based on tort, contract or otherwise, arising out of or in connection with this document or other information
contained herein or the use thereof.

Copyright and Trademarks

Copyright © 2003-2017 Epygi Technologies, LTD. All Rights Reserved. Quadro and QX are registered trademarks of Epygi Technologies, LTD. Microsoft,
Windows and the Windows logo are registered trademarks of Microsoft Corporation. All other trademarks and brand names are the property of their
respective proprietors.

Emergency 911 Calls

YOU EXPRESSLY ACKNOWLEDGE THAT EMERGENCY 911 CALLS MAY NOT FUNCTION WHEN USING QUADRO OR QX AND THAT EPYGI TECHNOLOGIES,
LTD. OR ANY AFFILIATES (AGENTS) SUBSIDIARIES, PARTNERS OR EMPLOYEES ARE NOT LIABLE FOR SUCH CALLS.

Limited Warranty

Epygi Technologies, LTD. (‘Epygi’) warrants to the original end-user purchaser every Quadro and QX to be free from physical defects in material and
workmanship under normal use for a period of one (1) year from the date of purchase (proof of purchase required) or two (2) years from the date of
purchase (proof of purchase required) for products purchased in the European Union (EU). If Epygi receives notice of such defects, Epygi will, at its
discretion, either repair or replace products that prove to be defective.
This warranty shall not apply to defects caused by (i) failure to follow Epygi’s installation, operation or maintenance instructions; (ii) external power
sources such as a power line, telephone line or connected equipment; (iii) products that have been serviced or modified by a party other than Epygi or an
authorized Epygi service center; (iv) products that have had their original manufacturer’s serial numbers altered, defaced or deleted; (v) damage due to
lightning, fire, flood or other acts of nature.
In no event shall Epygi’s liability exceed the price paid for the product from direct, indirect, special, incidental or consequential damages resulting from the
use of the product, its accompanying software or its documentation. Epygi offers no refunds for its products. Epygi makes no warranty or representation,
expressed, implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software, and specifically
disclaims its quality, performance, merchantability or fitness for any particular purpose.

Return Policy

If the product proves to be defective during this warranty period, please contact the establishment where the unit was purchased. The Integrator will
provide guidance on how to return the unit in accordance with its established procedures. Epygi will provide the Return Merchandise Authorization
Number to your retailer.
Please provide a copy of your original proof of purchase. Upon receiving the defective unit, Epygi, or its service center, will use commercially reasonable
efforts to ship the repaired or a replacement unit within ten business days after receipt of the returned product. Actual delivery times may vary depending
on customer location. The Distributor is responsible for shipping and handling charges when shipping to Epygi.

European Limited Warranty

The European Limited Warranty is the same as the Limited Warranty above, except the warranty period is for two years from the date of purchase.

Extended Warranty

Extended Warranty Option

Epygi offers an extended warranty program available for purchase by end users. This option is available at the time of purchase, extending the users
original warranty for an additional three (3) years. Combined with the original warranty, the extended warranty would offer a total of five (5) years
protection for European end users and four (4) years protection for non-European end users.

Extended Warranty Statement

Epygi Technologies, LTD. extends its Limited Warranty for an additional period of three (3) years from the date of the termination of the original Limited
Warranty period (proof of purchase required).
Epygi reserves the right to revise or update its products, pricing, software, or documentation without obligation to notify any individual or entity. Please
direct all inquiries to:
Epygi Technologies, LTD.
2233 Lee Road Suite 201 Winter Park, Florida 32789

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 Manual-III: User Guide for QX IP PBXs

Administrative Council for Terminal Attachments (ACTA) Customer Information

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. Located on the equipment is a label that contains,
among other information, the ACTA registration number and ringer equivalence number (REN). If requested, this information must be provided to the
telephone company.
The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive REN’s on the telephone line may result in
the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total REN’s contact the telephone company to determine the maximum REN for
the calling area.
This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may
be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right
the file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this
happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted
service.
If trouble is experienced with this equipment, please contact EPYGI TECHNOLOGIES, LTD.
If the trouble is causing harm to the telephone network, the telephone company may request you to remove the equipment from the network until the
problem is resolved.

Electrical Safety Advisory

To reduce the risk of damaging power surges, we recommend you install an AC surge arrestor in the AC outlet from which the Quadro or QX is powered.

Industry Canada Statement

This product meets the applicable Industry Canada technical specifications.

Safety Information

Before using the Quadro or QX, please review and ensure the following safety instructions are adhered to:
 To prevent fire or shock hazard, do not expose your Quadro or QX to rain or moisture.
 To avoid electrical shock, do not open the Quadro or QX. Refer servicing to qualified personnel only.
 Never install wiring during a lightning storm.
 Never install telephone jacks in wet locations unless the jack is specified for wet locations.
 Never touch non-insulated telephone wire or terminals unless the telephone line has been disconnected at the network interface.
 Use caution when installing or modifying cable or telephone lines.
 Avoid using your Quadro or QX during an electrical storm.
 Do not use your Quadro, QX or telephone to report a gas leak in the vicinity of the leak.
 An electrical outlet should be as close as possible to the unit and easily accessible.

Emergency Services

The use of VoIP telephony is made available through IP networks such as the Internet and is dependent upon a constant source of electricity, network
availability and proper operation of the equipment. If a power outage, network disruption or equipment failure occurs, the VoIP telephony service could
be disabled. User understands that in any of those events the Quadro or QX may not be able to support 911 emergency services, and further, such services
may only be available via the user's regular telephone line or mobile lines that are not connected to the Quadro or QX. User further acknowledges that any
interruption in the supply or delivery of electricity, network availability or equipment failure is beyond Epygi's control and Epygi shall have no
responsibility for losses arising from such interruption.

Music on Hold Copyright

The default Music on Hold on the Quadro or QX is a 22 second fragment from Chopin's Nocturne Op.9 #2 performed by Marina Vardanyan and kindly
provided to Epygi Technologies, LTD. The recording is royalty free.

Compliance with Laws

You may not use the Epygi Materials for any illegal purpose or in any manner that violates applicable domestic or foreign law. You are responsible for
compliance with all domestic and foreign laws governing Voice over Internet Protocol (VoIP) calls.

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Document Edition History

Revision Date Description Valid for Models Valid for FW

1.0 24-Mar-17 Initial Release QX IP PBXs 6.1.45 and higher
Added a new licensable feature -
1.1 16-Jun-17 QX IP PBXs 6.1.50 and higher
Calling Cost Control. Updated.
QX20, QX50, QX200,
QX500, QX2000
1.2 11-Dec-17 Updated for the new QX3000. 6.2.1 and higher
QX3000 and
QXISDN4+

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 Manual-III: User Guide for QX IP PBXs

Table of Contents

1 About User Guide ........................................................................................6

2 Conventions Used in this Guide ....................................................................6
3 User Graphical Interface ...............................................................................8
3.1 Voice Mail ................................................................................................................. 8
3.2 Call History ............................................................................................................... 17
3.3 PBX Information ........................................................................................................ 18
3.4 Speed Calling ........................................................................................................... 19
3.5 Account Settings ...................................................................................................... 19
3.6 Basic Services .......................................................................................................... 20
3.7 Caller ID Services ...................................................................................................... 26
4 Appendix: Feature Codes .............................................................................41
4.1 PBX Services Accessible at the Dial Tone ................................................................. 41
4.2 Auto Attendant ......................................................................................................... 49
4.3 Recording Box .......................................................................................................... 52
5 Appendix: Allowed Characters and Wildcards................................................52
6 Appendix: Entering SIP Addresses Correctly .................................................53
7 References ..................................................................................................54
8 Appendix: Software License Agreement ........................................................55

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1 About User Guide

This guide is intended for users as well as for administrators who need to configure and operate QX IP PBXs
(herein QX). In this guide, we describe the functionality and configuration of user-level settings with reference to
other guides, manuals and complementary resources.
This guide contains many example screen illustrations. Since QXs offer a wide variety of features and
functionality, the example screenshots shown may not appear exactly the same for your particular QX as they
appear in this manual. The example screenshots are for illustrative and explanatory purposes, and should not
be construed to represent your own unique environment.

2 Conventions Used in this Guide

Following conventions are used in this guide:
 Add – this button is used to create and add new entry.
 Edit – this button is used to modify the selected entry(s).
 Delete – this button is used to remove the selected entry(s).
 Save – this button is used to apply changes.
 Start – this button is used to start a service, connection, etc.
 Stop – this button is used to start a service, connection, etc.
 Enable/Disable – this button is used to enable/disable the selected entry(s).
 Generate Password – this button is used to generate a system defined strong password.
 Show Hot Desking Settings/Hide Hot Desking Settings – these links are used to show/hide the Hot
Desking settings respectively.
 Hide extensions attached to disabled IP lines / Show all extensions – these links are used to hide
extensions which are attached to disabled IP lines or show all created extensions respectively.
 Call Type – lists the available call types:
 PBX – local calls to QX extensions.
 SIP – calls via SIP.
 PSTN – calls to a legacy telephone network (N/A for QX20, QX500, QX2000 and QX3000)
 Auto – calls to a destination resolved by the Call Routing Table.
 Address (Redirect Address or Call to) – this field is used to define the destination address the call will be
addressed to. The address strictly depends on the call type. Thus, define an extension number for the
PBX calls, SIP address for the SIP calls, phone number for the PSTN calls, and, finally, define a routing
pattern for the Auto type calls. The Wildcards are allowed in this field.
 Description – this field is used to insert any optional information about the entry.
 Wildcard supported – used to mention that wildcards are allowed for the field. Go to the Allowed
Characters and Wildcards section to see the complete list of the supported characters and wildcards.
 The following options are available on the QX to select the way custom voice message will be provided:
 File – is used to upload/record the file for the message.
 RTP Channel – is used to stream the massage (hold music, ringing announcements, queue messages,
etc.) through the RTP Channels.
 Audio Line In – is used to stream the message through the Audio Line In. This option is not available on
QXISDN4+, QX2000 and QX3000.

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 Upload File/Record File – show the available methods in case if File is selected from the options
mentioned above:
 Click Choose File next to the Upload file field to open a file chooser window to upload the file.
 Click Record from Extension next to the Record file field to record a message directly on the phone.
The Recording Settings page will be opened.
Once the message has been uploaded/recorded the following links will appear:
 Download … message – used to download the uploaded/recorded message.
 Remove … message – used to remove the uploaded/recorded message or restore the default one.

Figure 1: Recording Settings page

 The Recording Settings page is used to initiate a custom voice message recording for the current
extension directly from an IP phone.
 Record from extension – lists all phone extensions that are available for recording.
Record a message as follows:
1. Select the extension from the Record from extension list.
2. Click Start Recording. The phone for the defined extension will start ringing.
3. Answer the call and follow the audio prompts to record a message.
4. Once the message has been recorded the following links will appear:
 Download Recording – is used to download the recorded message.
 Restore Default Recording – is used to remove the recorded message and restore the default one.
Note:
 The uploaded file should be either in (*.wav) or (*.mp3) format.
 The maximum duration of the uploaded file is limited to 5 minutes.
 The maximum size of the uploaded file is limited to 7.5 MB.

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3 User Graphical Interface

QX configuration management may be accessed by users (extensions) and administrators. If you are a user, log
in with the extension number and the password (if any) you received from your system administrator.
 Log Out – is used to close the session between the PC and QX and to leave the Extension Management.
 Return – this link is used to return back to Extensions Management page.
 Extension # menu – allows you to access the following settings to operate and perform actions that are
private for each user.
 Voice Mail
 Call History
 PBX Information
 Speed Calling
 Account Settings
 Basic Services
 Caller ID Services

3.1 Voice Mail

The Voice Mail Service provides caller the possibility of leaving voice mails when called extension is busy or
unavailable. The voice mail greeting message and the voice signal indicating voice mail recording initiation, are
played back to the caller. The received voice mails are stored in the Voice Mailbox. You can play, mark (from
GUI only), delete, reply to (from handset only) or forward the voice mails. Facsimile (FAX) messages will be
displayed in a special way in the Voice Mailbox and will be indicated by a special voice signal when accessing
the message from the handset. You can view and download the incoming FAX message from the Voice
Mailbox.
All voice mail service settings, such as enabling the greeting message, adjusting the maximal voice mail
duration, voice mail service activation timeout, etc. are configurable by the user through the extension’s Voice
Mail Settings.

3.1.1 Voice Mailbox

The voice mails in the Voice Mailbox are accessible from the handset or Web GUI. To access the voice mails
from the handset simply dial  and follow the audio prompts. With the Web GUI, the voice mails and fax
messages are accessible from Voice MailVoice Mailbox page. The Voice Mailbox can hold New (not yet
played) and Old (already played) voice mails and faxes. The Status column in the Voice Mailbox table indicates
the current state of the voice mails and faxes. All new mails in the table are displayed in bold font. Playing a
voice mail cancels both the New status and bold font. Voice mails can be selected to be played, deleted,
marked as important or bookmarked, etc. Additionally, you can forward voice mails to desired e-mail
addresses.
The Voice Mailbox page consists of the following components:
 Voice Mail free space – shows free space of the voice mailbox.
 Check Mail – is used to refresh the Voice Mailbox for any latest mails or status changes.
 New mails – shows the number of newly arrived mails since the user's last access to the voice mailbox.
 All mails – shows the number of all mails in the Voice Mailbox.
 Forward – allows forwarding a selected voice mail to one or more e-mail addresses with some enclosed
message in the e-mail body. The link refers to the page where e-mail addresses should be defined (use a
space, semicolon or a comma to separate the e-mail addresses in the text field "To"), email subject and

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some message can be inserted. Voice mails will get automatically converted to the G.711 codec before
being attached to the e-mail. If the voice mail contains FAX inside, then the graphical file of the FAX
message will be forwarded together with the accompanying voice mail.
 Mark – submits the values chosen out of the drop-down list aside (Important or Bookmark) to the
selected records.

Figure 2: Voice Mailbox page

The voice mails and faxes listed in the Voice Mailbox table are characterized by the following parameters:
 Status – indicates whether the mail is New and not yet played. New mails are displayed in bold.
 Caller – address of the caller who left the mail.
 Date & Time – voice mail receipt date and time.
 Voice Mail – indicates voice mail duration and allows to play or download the voice mail file (using the
available media player supported by your PC) by clicking Play or Download Voice Mail correspondingly.
 Fax – indicates fax duration and allows to download the fax file by clicking Download Fax Mail.

3.1.2 Voice Mail Settings

The Voice Mailbox and Voice Mail Settings are available and accessible by default for all user extensions on QX.
The Voice Mail service can be disabled/enabled in the extension's admin settings. The Voice Mail Settings
consists of the following sections:

General Settings

 Maximum Voice Mail duration – is used to select the voice mail recording maximum duration. The
Unlimited selection allows voice mail recording as long as the user's space remains.
 Forward/Rewind duration (sec) – is used to select the timeout in seconds used to shift the voice mail
playback from the handset.
 Ask password before granting local access to Voice Mailbox – protects local access to the user's voice
mailbox. If selected, a user password will be required to access the voice mailbox on the locally.
 Ask password before granting remote access to Voice Mailbox – protects remote access to the user's
voice mailbox. If selected, a user password will be required to access the voice mailbox remotely,
through the Auto Attendant.
 Play welcome message – enables the welcome message to be played when accessing the mailbox.
 Play Voice Mail Help – if selected, plays voice mail help instructions when entering the mailbox. These
audio prompts guide the user through the all mailbox options.

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 Automatically play Voice Mail – if selected, automatically plays all voice messages available in the
mailbox. Whenever entering the mailbox, the system will sequentially play the voice messages, prefixed
by the date/time information they received in the order sorted by the priority level (starting with the
message in highest priority). If no priority is specified for the Voice Mailbox, messages will be played in
the order they were received, i.e. starting with first (oldest) message. When the last message is played,
the Voice Mail help will start replaying.
 Play Voice Mails count information message – if selected, announces the number of New (unread) voice
messages when entering the mailbox.
 Play date/time information message – announces the time and date voice message received before
playing it.
 Play beep at the end of message – activates a beep sound after each played voice message.
 Silent Voice Mail recording – if selected, callers who have reached the extension's voice mail service will
not hear the voice mail greeting and the following beep sound. The voice mail recording will start without
notification.
 Voice Mail Greeting Message – is used to play a greeting message to the caller. You can upload/record a
new greeting message.

Figure 3: General Settings section

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 Manual-III: User Guide for QX IP PBXs

VM Notifications

The following notification options are accessible under this section:

 Send new Voice Mail
notifications via E-mail –
allows to send new voice
mail or fax attachments via
e-mail to the defined
recipients. TIP: This service
will work only when SMTP
Service is enabled on QX.
Voice mails will be
automatically converted to
QX's supported wav format
(CCITT u-law, 8 kHz, 16-bit
Mono) before being
attached to the e-mail. The
fax attachments are sent
using the (*.tiff) or (*.pdf)
format. If selected, the
following options become
available:
 E-mail Address – insert the
e-mail address of the
recipient. TIP: Use a
space, semicolon or a
comma to separate mailing
addresses in case of
multiple recipients.
 Repeat every – insert the
interval between the
retransmission attempts.
 Maximum – insert the
maximum number of
retransmission attempts.
 Voice Mail and Fax drop-
down lists allow to select
the mail sending options.
 Remove Voice Mail on
send – removes the voice
mail from the mailbox after
sending it to the e-mail
Figure 4: VM Notifications section
recipient(s).
 Remove Fax on send –
removes the fax attachment from the mailbox after sending it to the e-mail recipient(s).
Note: The e-mail can only handle up to 5 minutes long voice mails when you are using G729 codec for
recording voice mails. If the voice mail is longer than 5 minutes, it will be truncated and only the first 5 minutes
of it will be sent to the indicated e-mail address. However, in the e-mail body the recipient will receive the
information that the attached voice mail is truncated and the actual length of the voice mail. The voice mails
longer than 5 minutes will not be removed from the voice mailbox once they are sent per e-mail even if the
Remove Voice Mail on send option is selected. You can still listen to the full message from your handset or from

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 Manual-III: User Guide for QX IP PBXs

QX's WEB GUI. TIP: If you are using G711 codec for recording the voice mails attached voice mail will not be
truncated before being sent via e-mail.
 Send new Voice Mail notifications via SMS – allows the voice mail notification delivery via SMS to the
specified mobile number. TIP: This service will work only when SMS Service is enabled on QX. The
following input options are available:
 Mobile Number – insert the destination's mobile number.
 Repeat every – insert the interval between the retransmission attempts.
 Maximum – insert the maximum number of retransmission attempts.
 Send new Voice Mail notifications via phone call – enables the voice mail notification delivery via a phone
call to the defined phone number. The following input options are available:
 Call Type, Call To – allow to redirect the call to the specified destination.
 Repeat every – insert the interval between the retransmission attempts.
 Maximum – insert the maximum number of retransmission attempts.
 Voice Mail Notification Message – is used to play a notification message to the destination when
answered. You can upload/record a new notification message.

VM Indication

The following indication options are available under this section:

 Lamp Indication – depending on the type of phone a visual blinking signal will announce a new voice
mail.
 Tone Indication – the user will hear a specific tone when lifting the phone handset.
 Ringing Indication – the user may create a specific ring pattern to announce the arrival of a new voice
mail. This checkbox enables the following settings:
 Ring Duration – is used to specify the ringing duration.
 Silence Duration – is used to specify the period between the rings.

Figure 5: VM Indication section

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VM Redirection

This section is used to configure voice mail redirection settings:

 Enable ZeroOut Redirect – if activated
and configured, callers can be
redirected to specified destination
instead of leaving a message in the
Voice Mailbox. To activate the
redirection, the caller should dial 
during the voice mail greeting. The
caller will then be automatically
transferred to the specified
destination.
 Enable FAX Redirection – is used to
redirect the incoming FAX to the
specified extension when the FAX
tone is detected after Voice Mail has
been activated.
 Automatic Fax Receiving Mode – is
used to set the unified voice mail to
FAX receiving mode without receiving
initial FAX CNG signal from the caller Figure 6: VM Redirection section
side.

Out of Office Service

This section is used to configure the Out of Office service which supports an alternative Voice Mail Greeting for
the period the user is out of office, on vacations, etc. The following options are available:
 Enable service – activates/deactivates
the Out of Office service.
 Out of Office Message – is used to
upload/record a new Out of Office
message.
 Expiration Date and Time – is used to
set the expiration date and time of the
Out of Office service validity. When the
expiration date/time expires, the Out
of Office service automatically gets
disabled and Voice Mail regular
greeting gets activated again.

Figure 7: Out of Office section

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3.1.3 Voice Mail Profiles

The Voice Mail Profiles page is used to define custom voice mail profiles for the corresponding extension.

Figure 8: Voice Mail Profiles page

 Add leads to the Profiles for Voice Mail Settings – Add Entry page where a new Profile Name can be
defined.
 Edit leads to the Edit Entry page where Voice Mail Profile name can be renamed.
 To configure more specific settings for the profile, click on the link of the already existing voice mail
profile name to open the Profiles for Voice Mail Settings page.

Profiles for Voice Mail Settings

The Profiles for Voice Mail Settings page is used to configure the profile specific voice mail settings. This page
consists of the following sections:

General Settings

 Maximum Voice Mail duration – is used

to select the voice mail recording
maximum duration. The Unlimited
selection allows voice mail recording
as long as the user's space remains.
 Enable ZeroOut Redirect – if activated
and configured, callers can be
redirected to specified destination
instead of leaving a message in the
Voice Mailbox. To activate the
redirection, the caller should dial 
during the voice mail greeting. The
caller will then be automatically
transferred to the specified destination.
 Voice Mail Greeting Message – is used
to play a greeting message to the
caller. You can upload/record a new
greeting message.

Figure 9: General Settings section

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VM Notifications

The following notification options are accessible under this section:

 Send new Voice Mail notifications via
E-mail – allows to send new voice mail
or fax attachments via e-mail to the
defined recipients. TIP: This service
will work only when SMTP Service is
enabled on the QX. Voice mails will be
automatically converted to QX's
supported wav format (CCITT u-law, 8
kHz, 16-bit Mono) before being
attached to the e-mail. The fax
attachments are sent using the (*.tiff)
or (*.pdf) format. If selected, the
following options become available:
 E-mail Address – insert the e-mail
address of the recipient. Use a
space, semicolon or a comma to
separate mailing addresses in case
of multiple recipients.
 Repeat every – insert the interval
between the retransmission
attempts.
 Maximum – insert the maximum
number of retransmission attempts.
 Voice Mail and Fax drop down lists
allow to select the mail sending
options.
 Remove Voice Mail on send –
removes the voice mail from the
mailbox after sending it to the e-mail
recipient(s).
 Remove Fax on send – removes the
fax attachment from the mailbox
after sending it to the e-mail
recipient(s).
Note: The e-mail can only handle up to 5
minutes long voice mails when you are using
G729 codec for recording voice mails. If the Figure 10: VM Notifications section
voice mail is longer than 5 minutes, it will be
truncated and only the first 5 minutes of it will be sent to the indicated e-mail address. However, in the e-mail
body the recipient will receive the information that the attached voice mail is truncated and the actual length of
the voice mail. The voice mails longer than 5 minutes will not be removed from the voice mailbox once they are
sent per e-mail even if the Remove Voice Mail on send option is selected. You can still listen to the full message
from your handset or from QX's WEB GUI. TIP: If you are using G711 codec for recording the voice mails attached
voice mail will not be truncated before being sent via e-mail.

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 Send new Voice Mail notifications via SMS – allows the voice mail notification delivery via SMS to the
specified mobile number. TIP: This service will work only when SMS Service is enabled on the QX. The
following input options are available:
 Mobile Number – insert the destination's mobile number.
 Repeat every – insert the interval between the retransmission attempts.
 Maximum – insert the maximum number of retransmission attempts.
 Send new Voice Mail notifications via phone call – enables the voice mail notification delivery via a phone
call to the defined phone number. The following input options are available:
 Call Type, Call To – allow to redirect the call to the specified destination.
 Repeat every – insert the interval between the retransmission attempts.
 Maximum – insert the maximum number of retransmission attempts.
 Voice Mail Notification Message – is used to play a notification message to the destination when
answered. You can upload/record a new notification message.

3.1.4 Group List

Group List page allows to define Groups with the specified calling addresses inside. The Group List is used
when sending or forwarding voice messages to the number of addresses simultaneously. Groups may consist
of a variety of PBX and SIP addresses. The Group List table lists all defined groups with Group keys, Group
Addresses and Group names (optional). Click on a link in the Addresses column to access the Address List for
the Group page to add/modify the addresses of the corresponding group.

Figure 11: Group List page

Note: Groups with keys the same as to extension numbers on QX have a higher priority and will be applied
when sending or forwarding a voice message to the corresponding destination.

To configure a Group

1. Click Add in the Group List page. Group List – Add Entry page will be opened.
 Fill in the Group Key and Group Name (optionally).
 Click Save, the new group will be added to the Group List table.
2. Click on the link in the row corresponding to the newly created Group.
3. Click Add in the Address List for the Group page. Address List for the Group – Add Entry page will be
opened.
 Select Call Type and enter the destination number in the Calling Address field.
 Click Save, the new entry will be added to the Address list for the "NN" group table.

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3.2 Call History

The Call History allows to track and report the call detail records (CDR) for concerning the inbound/outbound
calls, for the current extension.
The Successful Calls, Missed Calls and Unsuccessful Outgoing Calls pages lists successful, missed and
unsuccessful outgoing calls and their parameters. The following components are available:
 Filter – allows searching for call records based on at least one of the criteria: Call Start Time, Call
Duration, Caller, Called parties and Call Cost.
 Clear Filter – is used to remove the filter.
 The Download and Download in CSV format buttons are used to download the displayed CDRs for each
page (Successful, Missed and Unsuccessful Outgoing) in the (*.log) or (*.csv) formats respectively.

Figure 12: Call History – Successful Calls page

CDRs listed in the Call History tables are characterized by the following parameters:
 Call Start Time – shows the start date and time of the call.
 Call Duration – shows the duration of the call.
 Calling Phone – shows the caller's number and display name (if available).
 Called Phone – shows the callee's number and display name (if available).
 Call Cost – shows the calculated call cost (if available).

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3.3 PBX Information

The PBX Information page shows read-only information regarding the current extension, as well as some
available resources on the QX. This page displays a list of available codecs for the extension, the list of
extensions on the QX Extensions Directory. Any available FXO lines, E1/T1 and ISDN trunks are also visible
here.

Figure 13: PBX Information page

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3.4 Speed Calling

The Speed Calling service simplifies the dialing. It provides two-digit codes for frequently dialed phone numbers.
To call the corresponding destination using Speed Calling service, dial  + Speed Calling Code from the
handset. The system will dial out the destination assigned to the Speed Calling Code.
The Speed Calling codes can be created from the GUI, as well as from the phone handset by dialing .

Figure 14: Speed Calling Settings page

To add a new calling code:

1. Click Add and enter the following information:
 Enter the Calling Code (two-digit number).
 Select Call Type and enter the destination number in the Calling Address field.
 Enter any Description, if needed.
2. Click Save the new calling code will be added to the Speed Calling table.

3.5 Account Settings

The Account Settings page allows changing the extension display name, the user password, enabling
password protection for incoming/outgoing calls and uploading/recording the files with the user-defined voice
greetings. This page consists of the following components (Error! Reference source not found.):
 Extension – displays the current extension number.
 Display Name – allows to modify the extension’s display name. The display name appears on the called
phone display.
 User Permissions
 Incoming Calls – enables password protection for incoming calls. If enabled, the user password is
required to accept the incoming calls.
 Outgoing Calls – enables password protection for outgoing calls. If enabled, the user password is
required to make calls.
 Enable Remote Extension – is used to enable the Remote Extension functionality. TIP: This option is only
visible when the Remote Extension service has been activated on the extension.

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 User’s name for Dial by Name

Directory – is used to upload/record
the file for a "user name" and also
download the file. The "user name"
will be played to external callers to
simplify access to the QX
extensions by simply spelling the
desired extension's "user name".
 Custom Voice Messages – is used
to upload custom voice messages
for the extension. Uploading
selected file will replace your
custom voice messages. Uploading
custom messages downloaded
from the other QX will overwrite
messages that have not been
configured by the user with the
current device default ones. This
means that if some default
messages were used on one QX,
they may be completely different on
another QX after uploading the
voice data.
 The Change Password link leads to
Change Password page where you
can change your password.

Figure 15: Account Settings page

3.6 Basic Services

The Basic Services page allows to configure some basic telephony services. TIP: Remember to save changes
before moving between the configuration sections.

3.6.1 General Settings

The General Settings section consists of the following components:
 No Answer Timeout – is used to configure the phone ringing maximum timeout before the voice mail
system activated (if Voice Mail service is enabled).
 Enable Call Waiting service – allows to receive a call when you are currently on a call. The QX user will
hear a special beeping on the phone when call arrives. For analog phones, to switch between the
current and the new arrived call, use the appropriate calling code. For IP phones to switch between the
current and the arrived call, use the Hold or Line softkey/button (for more details refer to the QX Features
on Epygi Supported IP phones).

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Figure 16: General Settings section

 Automatic Redial – allows automatic redialing if the called party is currently busy. Use the appropriate
feature code to enable this service with the handset. Hang up for the analog (FXS) lines or stay with the
lifted handset (for IP lines) after enabling. Hanging up, the system will keep on trying to reach the last
called destination during the specified period. As soon as the destination is reached, the caller's phone
will start to ring. A voice message is played to the called party asking to wait till the caller answers. If the
caller keeps the handset lifted, the system will continue to reach the last called destination and the call
will be established when the destination answers the call. To specify the settings, the following options
are available:
 Redial Interval – the time interval between redial attempts.
 Redial Period – the total duration of redial attempts.
Note: This service is functional for SIP and PBX calls only. For PSTN calls, it works as a single redial (with no
multiple attempts to reach the called destination).

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3.6.2 Hold Music Settings

The Hold Music Settings are used to define the music that will be played while on hold or putting a remote party
on hold. The following options are available:
 Send Hold Music to Remote IP Party – enables the specified music for sending to remote IP party
whenever it is on hold and waiting. If not selected, QX will not send any hold music to the remote IP
party. The remote IP party will then hear their own hold music, or something similar, if configured. The
hold music is always sent to PBX and PSTN destinations independent on the configuration of this option.

Figure 17: Hold Music Settings section

 Listen Hold Music – is used to select the music the current user will hear while being on hold. The
following options are available:
 Off – no music will be played to extension while being on hold.
 Own Music – the user will hear the own music (default or custom) while being on hold.
 Caller Music – the user will hear the music sent by remote party (if available).
You can select the way custom hold music will be provided: uploading/recording the music as a file or
streaming the music through RTP Channel or Audio Line in.

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3.6.3 Do Not Disturb

The Do Not Disturb is used to turn off the phone ringer for a while. If you have Do Not Disturb service enabled
along with the Voice Mail Service, all incoming calls will directly go to the extension’s voice mailbox.
Dial the  to activate/deactivate Do Not Disturb.
The Do Not Disturb Settings page consists of the following components:
 Actual Status – indicates the state of the service (active/not active) and the time left until service is
deactivated automatically.
 Expires after – is used to choose the period for the phone ringer to be off.
 Send Message to Caller – if selected, the voice mail greeting message will be played to caller and call will
be redirected to Voice Mailbox (if Voice Mail Service is enabled on the extension). If selected, but the
Voice Mail Service is disabled, a voice message (called number is temporarily unavailable) will be played
to caller. If not selected, incoming call will be redirected to Voice Mailbox (if Voice Mail Service is enabled
on the extension) or disconnected.

Figure 18: Do Not Disturb Settings section

The extension Do Not Disturb service enabled can be reached again as soon as the service is manually disabled
or the Expiration period is over.

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3.6.4 Alarm Settings

Alarm Settings are used to define the alarm(s) for the current extension.

Figure 19: Alarm Settings section

To add a new alarm:

1. Click Add and enter the following information:
 Enter the Name for the alarm.
 Set alarm options (Date and Time). TIP: Use weekly option to repeat the alarm.
2. Click Save, the new alarm will be added to the Alarm Date & Time table.
The following options are available to control the configured alarm(s):
 Ringing Options – is used to configure the sound/pause duration and repetition count of the alarm.
 Ring Duration – specifies the duration for the alarm message(sound).
 Snooze Duration – specifies the duration of the pause(s).
 Retry Count – specifies repetition number of the alarm message(sound).
 Alarm Message – is used to upload/record a new alarm message, download it to the PC or restore the
default message.
Attention: Once an Alarm(s) has been set up, all Caller ID Based Services and DnD will be ignored for the
extension. Only extension's phone will ring for the alarm announcement. In the Parent-Child extension scenario
both Parent and child(ren) phones will ring for the alarm announcement.

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3.6.5 D&A Schedule

The Dial & Announce Schedule page is used to define the schedule(s) with the associated settings how to
activate Dial & Announce on the selected extension(s).

Figure 20: Activate D&A section

To add a new schedule Schedule D&A:

1. Click Add and enter the following information:
 Select the extension on which you want to activate Dial & Announce service from the drop-down list.
TIP: This drop-down list shows only the extensions with Dial & Announce service configured and
enabled.
 Set the scheduling options (Date and Time). TIP: Use weekly option to repeat the schedule.
 Enter any Description, if needed.
2. Click Save, the new schedule will be added to the Schedule Dial & Announce table.
3. Click the Enable/Disable button to activate/deactivate the selected schedule(s).

3.6.6 Hot Line Settings

The Hot Line service (available only for QX50/QX200) is used to call automatically the preconfigured number in
case if no action for a predefined period after lifting the phone handset. This service is commonly used for
emergency calls. Note: This service is available only on FXS lines.
To activate Hot Line service:
1. Click the Enable Hot Line
Service option.
 Timeout – is used to configure
the delay before the defined
number will be dialed
automatically.
 Select Call Type and enter the
destination number in the
Calling Address field.
2. Click Save, to activate the
service on the extension.

Figure 21: Hotline Settings section

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3.7 Caller ID Services

The Caller ID Based Services page provides interface(s) to configure the telephony services for the extension.
The configuration settings for Call Forwardings, Incoming and Outgoing Call Blocking, Hiding Caller Information,
Call Hunting, Many Extension Ringing, Distinctive Ringing, Find Me/Follow Me, Dial & Announce, Intercom,
Emergency Interrupt and Voicemail Profile services are accessible from this page.
The Caller ID Based Services page lists all manually or automatically configured caller and called addresses with
the ON/OFF status of their telephony services.

Figure 22: Caller ID Based Services for Any Address page

Note:
 Any Address – the Any Address entry in this page is undeletable. It is used to configure the Caller ID
Based services for all addresses. Adding a new entry changes the Any Address to Other Addresses.
 If the extension is also an ACD Agent, then all the configured(activated) caller id based services will be
ignored for incoming ACD calls.
 If the extension receives the call through other extension's caller id based services (e.g. MER, Call
Hunting, FM/FM, etc.), then all configured (activated)caller id based services will be ignored on this
extension.
 If the extension is configured as a Child extension (Parent-Child scenario), then all configured (activated)
caller id based services will be ignored. The caller id based services configured (activated) on the Parent
extension will take effect.
 Remember to save changes before moving between the caller ID based services configuration pages.
Add leads to the Caller ID Based Services – Add Entry page where a new address and presence states can be
defined. The following settings are available:
 Insert a description about the address owner.
 Presence State allows to set the Presence State of an extension.
 All States – is used to select and enable all states for the extension.
 Specific States – is used to select the specified state(s) for the extension.

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Figure 23: Caller ID Based Services – Add Entry page

To configure Caller ID Based Services for a specific address:

1. Click the Add button on the Caller ID Based Services page. The Caller ID Based Services – Add Entry
page will open, where the address can be defined.
 Insert Description for the address, if needed.
 Select the call type from the Call Type drop-down list.
 Enter the SIP address, extension or PSTN number (depends on the chosen call type) in the Address
text field according to the entering rules.
 Select the Presence State of an extension.
2. Click Save, the new address will be added to the Caller ID Based Services table.
3. Click on the newly created Address in the Caller ID Based Services table to open the Caller ID Based
Services for Address page.
4. From the left frame, choose a Caller ID Based Services. From the right frame, enable, configure and
adjust the corresponding service. Do this for each service.

3.7.1 Hiding Caller Information

The Hiding Caller Information service is used to hide your Caller ID for the called destinations. When this service
is activated, Unknown or Anonymous (or similar text, depending on the type of the phone) will be displayed on
the called destination. Select the Enable Service option to activate this service.
Attention:
 Using Block Last Caller operation from the handset for the caller with the hidden caller ID (e.g.
anonymous@anonymous or similar) may block all unknown callers.
 Even if the Hiding Caller Information service is enabled, it will work only for internal PBX calls and SIP
calls. If you call through FXO/ISDN port to a PSTN number, the called party will still see your caller ID. To
hide your caller ID for PSTN destinations, contact your PSTN operator.

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3.7.2 Incoming Call Blocking

Incoming Call Blocking section allows blocking unwanted caller and informing the caller that the call is blocked.
To activate Incoming Call Blocking service:
1. Click the Enable Service option.
 Send Message to Caller Party – if selected, announced the caller that his number is blocked, otherwise
the calling party will be disconnected without notification.
 Protect this entry – if selected, the user will not be able to deactivate the Incoming Call Blocking service
for the corresponding caller. This option is available only for administrators and is used to protect
Incoming Call Blocking service from being disabled by the user.
 Incoming Call Blocking Message – is used to upload/record a new incoming call blocking message,
download the message, as well as restore the default one.
2. Click Save, to activate the service.

Figure 24: Incoming Call Blocking section

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3.7.3 Outgoing Call Blocking

Outgoing Call Blocking section allows blocking the calls to unwanted numbers and informing the caller that the
number is blocked.
To activate Outgoing Call Blocking service:
1. Click the Enable Service option.
 Send Message to Caller Party – if selected, initiates a message to inform the caller that the called
number is blocked, otherwise the caller will hear a busy tone.
 Protect this entry – if selected, the extension user will not be able to deactivate the Outgoing Call
Blocking. This option is available only for administrators and is used to protect Outgoing Call Blocking
service from being disabled by the user.
 Outgoing Call Blocking Message – is used to upload/record a new outgoing call blocking message,
download the message, as well as restore the default one.
2. Click Save, to activate the service.

Figure 25: Outgoing Call Blocking section

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3.7.4 Distinctive Ringing

The Distinctive Ringing service allows to assign different ringing patterns to individual callers.
To activate Distinctive Ringing service:
1. Click the Enable Service option.
 Nick Name – insert the callers nickname, if needed.
 Ringing Pattern – is used to select the ringing pattern.
2. Click Save, to activate the service.

Figure 26: Distinctive Ringing section

Attention:
 All phones in the Many Extension Ringing/Call Hunting lists will ring with the pattern defined for the
current extension.
 Refer to the QX IP PBX Features on Epygi Supported IP Phones guide for more details on the list of IP
phones that support Distinctive Ringing.

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3.7.5 Call Hunting

The Call Hunting service allows the incoming call from any or a specific address to call consecutively to QX
extensions in a predefined list. The system will call to each extension in sequence until a number answers or the
preset Ringing Duration expired. The Voice Mail Service will be activated on then originally called extension only
after all extensions in the list are called at least once, regardless the configured No Answer Timeout.
To activate Call Hunting service:
1. Click Add and enter the following information:
 Select the auto attendant or user extension.
 Attendant – is used to call QX auto attendant.
 User Extension – is used to call QX user extension. Ringing Duration – is used to define the ringing
timeout on the user extension.
 Click Save, the new extension will be added to the Call Hunting table.
2. Click the Enable Service option to activate service.

Figure 27: Call Hunting section

The following options are available to control the configured hunting list:
 Circular Mode – enables the call hunting mechanism to start over when the last extension in the list has
been called and there is still no answer. The Circular Mode will last until the No Answer Timeout
configured on the originally called extension expires.
 Random Hunting – is used to call extensions in the list in random order.
Note:
 The Circular Mode will not work if the list of called extensions contains at least one Auto Attendant,
otherwise the call will be answered by the attendant and terminate there.
 If both the Circular Mode and Random Hunting options are selected, the cycle will restart in the same
random order after calling to the last extension.

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 By enabling the Call Hunting service, the Call Forwarding, Find Me/Follow Me and Many Extension
Ringing services will be automatically disabled for the current extension.
 The Call Hunting has lower priority over Incoming Call Blocking service. If the Incoming Call Blocking
service is activated on the extension, this service will take effect.

3.7.6 Many Extensions Ringing

The Many Extensions Ringing (MER) service allows to have multiple phones ring simultaneously when one
extension is dialed. The Many Extension Ringing table shows all available on QX user extensions with their
statuses concerning the many extension ringing group.
To activate (MER) service:
1. Click the Enable/Disable button, to select the extensions to the MER group.
2. Click the Enable Service option, to activate service.

Figure 28: Many Extension Ringing section

 Allow access to Shared Mailbox for enabled extensions – is used to share the mailbox of the current
extension to all extensions enabled in the MER group. With this option selected, all enabled extensions in
this list will have a direct access to the current extension's mailbox without password authentication. For
details on how to access shared mailboxes, see Feature Codes.

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Attention:
 Depending on the hardware resources the system will prevent enabling extension(s) for MER group, if
the total number of selected extensions exceeds the number allowed.
 By configuring MER, the Call Forwarding, Find Me/Follow Me and Call Hunting services will be
automatically disabled on the current extension.
 The MER has lower priority over Incoming Call Blocking service. If the Incoming Call Blocking service is
activated on the extension, this service will take effect.

3.7.7 Call Forwarding

QX offers different types of Call Forwarding's to choose from:
 Unconditional – all incoming calls will be always forwarded to the defined destination(s).
 Busy – all incoming calls will be forwarded when the extension is busy with another call. To activate Busy
Call Forwarding service, you should disable the Call Waiting service.
 No Answer – all incoming calls will be forwarded when the extension is unable to answer. The call will be
forwarded as soon as the No Answer Timeout configured on the called extension expires.
 Unregistered/Inaccessible Call Forwarding – all incoming calls will be forwarded when the called phone is
not registered or unreachable, e.g. due to IP phone reboot or network problems. This type of call
forwarding is available for extensions attached to IP lines.
Note: The configuration settings and steps are the same for all Forwarding types.
To activate Call Forwarding service (e.g. Unconditional Call Forwarding):
1. Click Add and enter the following information:
 Select the external party or extension to forward to the incoming calls.
 External Party – is used to call external number. Select Call Type and enter the destination number in
the Calling Address field. TIP: The QX allows to forward incoming calls through local PSTN lines. To
do so, select PSTN from the Call Type drop down list and type pstn (capital and lower-case letters
allowed) in the Calling Address field. Caller will connect to the available PSTN line, get the dial tone
and be free to dial a number.
 Extension – is used to call QX's extension.
 Click Save, the new forwarding address (external party or extension) will be added to the Unconditional
Call Forwarding table.
2. Click the Enable Service option to activate service.
The following options are available to control the forwarding list:
 Send Notification via SMS – is used to enable sending SMS notification to the specified mobile number
when call forwarding takes place. If selected, the following options become available:
 Mobile Number – insert the mobile number of the recipient. Use a space, semicolon or a comma to
separate numbers in case of multiple recipients. TIP: This option will work when SMS Service is
enabled on the QX.
 Send Notification via E-mail – is used to enable sending e-mail notification when call forwarding takes
place. If selected, the following options become available:
 E-mail Address – insert the e-mail address of the recipient. Use a space, semicolon or a comma to
separate mailing addresses in case of multiple recipients. TIP: This option will work when SMTP Service
is enabled on the QX.
 Toggle from Handset – is used to enable toggling the Unconditional Call Forwarding for a selected entry
ON/OFF from the phone handset by the appropriate feature code. Dialing the  will toggle the

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Unconditional Call Forwarding for all entries in the Caller ID Based Services table that have the Toggle
from Handset option enabled.

Figure 29: Unconditional Call Forwarding section

Attention:
 By setting up Unconditional call forwarding, the Many Extension Ringing, Find Me/Follow Me and Call
Hunting will be automatically disabled. The exception is the case when unconditional call forwarding is
enabled from the handset.
 The Forwarding has higher priority over other Caller ID based services, except for Incoming and Outgoing
Call Blocking and Dial & Announce. If the Incoming/Outgoing Call Blocking or Dial & Announce services
are configured on the extension, these services will take effect. If you have Unconditional Call Forwarding
enabled along with other Caller ID based services, except for mentioned above, the Unconditional Call
Forwarding service will take effect.
 PSTN destinations (with PSTN or Auto call type) have priority in Forward to list. If there are different
destinations in the Forward to list, the call will be forwarded to the first PSTN destination (SIP and PBX
destinations will receive a short ring). If the first PSTN destination was not successful, the next PSTN
destination in the list will be dialed. If there are no more PSTN destinations in the list, the call will be
forwarded to any available SIP and PBX destinations simultaneously. If there are destinations only of PBX
or SIP call type, then all will ring simultaneously and the call will be established with the one that will pick
up the call first.

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3.7.8 Find Me/Follow Me

The Find Me/Follow Me (FM/FM) service allows to have phones for multiple destinations ringing simultaneously
or subsequently on incoming call. The ringing destinations can be PBX extensions, SIP or PSTN numbers.
To activate FM/FM service:
1. Click Add and enter the following information:
 Select the external party or extension to forward to the incoming calls.
 External Party – is used to call external number. Select Call Type and enter the destination number in
the Calling Address field.
 Extension – is used to call QX's extension.
 Start Ringing – is used to select the timeout before the destination will start ringing. Immediately
selection allows the destination to start ringing immediately with incoming call.
 Ringing Duration – is used to select the ringing timeout on the destination. Unlimited selection makes
the destination to ring unlimitedly until the ringing automatically terminated.
 Ask Confirmation Passcode – is used to enable the password protection of the call. With this option
enabled, the destination who answers the call will be prompted to insert a password to accept the call.
 Click Save, the new forwarding address (external party or extension) will be added to the Unconditional
Call Forwarding table.
2. Click the Enable Service option to activate service.
The following options are available to control the FM/FM list:
 Ring Extension Phone – is used to enable/disable ringing the phone attached to the originally called
extension (FM/FM extension). With this option enabled, you can select the timeout before the phone will
start ring. Immediately selection allows the phone (attached to the original extension) to start ringing
immediately with incoming call.
 Max Active Calls – the maximum number of allowed FM/FM calls. If N =1 (N is the max number of
allowed calls), then only one active FM/FM call will be possible and the next calls will go to the voice mail
directly. If N >1, then the next calls will ring the destination(s) that are not busy in a call.
 Confirmation Passcode – insert the password to accept the calls with confirmation passcode activated.
 Welcome Message – is used to upload/record a new welcome message, download the message, as well
as restore the default one. This message will be played to the caller when calling to the FM/FM
extension.
 Welcome Message Delay – insert the delay the welcome message will start play when calling to the
original extension.
 Play Ringback Tone during Delay – allows to listen the default ringback tone during the welcome
message delay period.

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Figure 30: Find Me/Follow Me section

 Audio Wait Options – allows you to configure the audio wait option which should be played recursively
after playing the welcome message. The following options are available:
 No Audio – is used to disable any audio after the welcome message played once.
 Default Recording – is used to enable the system default message.
 Play Ringback Tone – is used to play default ring back tone during Audio Wait period.
 Custom Recording – is used to upload/record the custom audio wait message, download the message
to the PC, as well as restore the default one.
 RTP Channel – is used to stream the audio wait message(s) through the selected RTP Channel. This
option becomes available when you configure RTP Channel on the QX.
 Audio Line In – is used to stream the audio wait message(s) from external audio source (PC,
smartphone, etc.) through Audio Line In.
Attention: The Find Me/Follow Me has higher priority over other Caller ID based services, except for Incoming
and Outgoing Call Blocking and Unconditional Call Forwarding. If the Incoming/Outgoing Call Blocking or
Unconditional Call Forwarding services are configured on the extension, these services will take effect.

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3.7.9 Dial & Announce

The Dial & Announce service allows calling simultaneously to the predefined list of destinations. When
answering the call, the uploaded audio message will be played to the destination. If there is no answer within
defined Ringing Timeout the call will be terminated. The called destinations can be local PBX local extensions,
remote SIP or PSTN numbers. The Dial & Announce table displays the destinations, where the calls and
announcement message will be sent, with the associated settings.
To activate FM/FM service:
1. Click Add and enter the following information:
2. Select the external party or extension to forward the D&A announcement to.
 External Party – is used to call external number. Select Call Type and enter the destination number in
the Calling Address field.
 Extension – is used to call QX's extension.
 Auto Answer – is used to page the extension's IP phone by forcing the phone go off-hook and play
the announcement.
 Interrupt active call – is used to kill the active calls on QX extension. If selected, the Dial & Announce
call will interrupt the active call and ring on the extension's phone. TIP: If the Interrupt active call option
is selected a new entry with the address of Dial & Announce extension and Emergency Interrupt
service activated will be added automatically under the Caller ID Services for the selected user
extension. This option is available on IP phones only. Depending on the IP phone model, the active
call interruption and the new call ringing may behave differently.
 Audio Line Out – is used to play the announcement through Audio Line Out.
3. Ringing Duration – is used to select the ringing timeout on the destination. Unlimited selection makes the
destination to ring unlimitedly the ringing automatically terminated.
4. Start Announcement after – insert the time interval the announcement will start playing after call
answered.
5. Click Save, the new forwarding address (external party or extension) will be added to the Unconditional
Call Forwarding table.
6. Click the Enable Service option to activate service.
The following options are available to control the D&A list:
 Announcement Options – is used to configure the display name, play count and timeout of the
announcement.
 Display Name – is the caller ID that will be displayed on the callee's phone.
 Play Count – is used to define the repetition count of the Announcement Message.
 Timeout – is used to define the silence duration between consecutively played Announcement
Messages.
 Announcement Message – is used to upload/record a new announcement message. This message will
be played as soon as the call answers. TIP: To activate the Dial & Announce service, the announcement
message should be uploaded/recorded.

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Figure 31: Dial & Announce section

Attention: This service has higher priority over other Caller ID based services, except for Incoming and Outgoing
Call Blocking and Find Me / Follow Me. If the Incoming, Outgoing Call Blocking or FM/FM services are
configured on the extension, these services will take effect. But, if you have Dial & Announce service enabled
along with other Caller ID based services, except for those three, the Dial & Announce service will take effect.

3.7.10 Emergency Interrupt

The Emergency Interrupt service is used to interrupt active calls in case of emergency. With this service
activated, the call from the defined caller will take priority over the existing call and will interrupt it. Once
interrupted, the priority call will ring on the phone. Select the Enable Service option to activate this service.
Attention: This service is only working on IP phones. Depending on the IP phone model, interruption and new
call arrival during off hook may be different.

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3.7.11 Intercom
The Intercom service is used to call an extension by forcing it to go off-hook and opening two-way
communication. When the call comes in to the extension with Intercom enabled, called extension's phone will
ring once and then go off-hook (the phone speaker automatically becomes activated) and the caller will be able
to make announcement.
The following options are available for Intercom service:
 Allow Activation on Request – this selection enables the Intercom for calls that are made through a call
routing rule of the PBX-Intercom call type.
 Activate Always – this selection enables the Intercom for all calls.
 Disabled – this selection disables the Intercom.

Figure 32: Intercom section

The following options are available for Activation signal:

 Ring Only If Requested – is used to play audible signal if the Play audible signal before Intercom
activation option is enabled in the call routing rule of the PBX-Intercom call type.
 Ring on Activation – is used to play audible signal before Intercom activation regardless the Play audible
signal before Intercom activation option enabled or not.
 Silent Activation – is used to activate the Intercom service silently, without any audible signal.
Attention:
 The Intercom will not work if the called extension is in call.
 The Call Hunting has lower priority over other Caller ID based services. If Intercom is enabled along with
other services (e.g. Call Hunting, Unconditional Call Forwarding, etc.), the Intercom service will not take
effect

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 Intercom service requires called extension to use IP or analog phones which are able to automatically go
off-hook. For Intercom service supported on IP phones, refer to the QX IP PBX Features on Epygi
Supported IP Phones guide.

3.7.12 Voicemail Profile

The Voicemail Profile service allows to activate the voicemail profiles based on Caller ID. The following options
are available:
 Use Profile as Requested – is used to enable the voicemail profile for the calls through the call routing rule
of the PBX -Voicemail type.
 Use Default Voicemail Settings – is used to enable the default voicemail settings. No profile will be used,
regardless of how the call has arrived to extension.
 Use Specific Profile – is used to enable the preconfigured voicemail profile, regardless of how the call has
arrived to extension.

Figure 33: Voicemail Profile section

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4 Appendix: Feature Codes

4.1 PBX Services Accessible at the Dial Tone
This chapter describes the feature codes to navigate through the QX telephony services with the phone
handset. These services are characterized by starting with the key :

Voice Mail Services

The Voice Mail Services are divided into three parts:

 Voice Mailbox
 Change Personal Settings
 Change Password
To access Voice Mail Services, press .

Voice Mail Services

 
 Change Personal Change Password
Voice Mailbox
Settings
Table 1: Voice Mail Services

When the Voice Mail Services are accessed for the first time, the Voice Mail Configuration Wizard will be
activated and prompt for the phone user’s essential personal settings. Below are instructions on how to
proceed with the Voice Mail Configuration Wizard from the handset.

Voice Mail Configuration wizard

Enter a Password and press 

Reenter the Password and press 

Record a Voice Mail Greeting and press 

 
Apply recorded Voice Mail Record Voice Mail Greeting
Greeting and move forward again
to the next step

Record a User’s name and press 

 
Apply recorded User’s name Record User’s name again
and exit

Table 2: Voice Mail Configuration wizard

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The following key combinations are available to navigate through the Voice Mail Services menus.

Voice Mail Services

  
Exit Voice Mail Go to the top of the Go one level up in the
Services Voice Mail Services tree Voice Mail Services tree

Table 3: Navigations keys through Voice Mail Services

Voice Mailbox

After entering the Voice Mail Services, press  to enter the Voice Mailbox menu.

Voice Mailbox menu

 
 Get Date/Time Info for
Send a Message or Play First Message
Leave a Reminder Current Message

  
Play Previous Message1 Play Current Message Play Next Message1


Print the attached FAX  
(press START button Play Last Message Delete Current Message
on the FAX machine)


Reply or Forward a
Message

Table 4: Voice Mailbox menu

1
During the message playback  and  keys change their functionality and used to rewind and forward the
message playing configured by the user from Voice Mail Settings.

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Send a Message or Leave a Reminder

After entering the Voice Mailbox, press  to enter the Send a Message or Leave a Reminder submenu.

Send a Message or Leave a Reminder submenu

Enter a Destination Number 

Leave a self-reminder

 Dial an additional 
Record a Message Destination Number Record a Message


Stop recording

Dial  to mark the message as Urgent, or

press  to send the message immediately

Table 5: Send a Message or Leave a Reminder submenu

Reply or Forward a Message

When playing a voice mail, press  to enter the Reply or Forward a Message submenu.

Reply or Forward a Message submenu


  Forward a Message
Call Back immediately Reply by Voice Mail (any FAX attached to the
message will be also forwarded)

Enter a Destination Number


Record a Message2  Dial additional
Record a
Destination Number
Message2


Stop recording

Dial  to mark the message as Urgent, or

press  to send the message immediately

Table 6: Reply or Forward a Message submenu

2
Press # twice without pausing to escape message recording before forwarding the voice mail.

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Note: This service is restricted regarding sending a message to PSTN destinations. A message will be
successfully received by the destination if all of the following criteria are met:
 The connection to the destination is successful.
 The voice mail service is enabled on the destination.
 There is enough space in the voice mailbox of the destination.
 The duration of the forwarded/replied message is less than the maximum voice mail duration set up at
the destination.

Change Personal Settings

After entering the Voice Mail Services, press  to enter the Change Personnel Settings menu. System will notify
about the messages that can be modified.

Change Personnel Settings menu

 
   User Name Out of Office 
Voice Mail Incoming Call Outgoing Call Find Me/Follow
recording message
Greeting message Blocking message Blocking message Me message

   
Listen to the   Listen to the Listen to the Listen to the
Listen to the Listen to the
current current current current
current message current message
message message message message

     
Record a new Record a new Record a new Record a new Record a new Record a new
message message message message message message


   Restore  
Restore system Restore system Restore system Restore system Restore system
system default
default message default message default message default message default message
message

     
Stop recording or Stop recording or Stop recording or Stop recording Stop recording Stop recording or
playback playback playback or playback or playback playback

Table 7: Change Personnel Settings menu

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Change Password

After entering the Voice Mail Services, press  to enter the Change Password menu, where the extension’s
password can be changed. This extension’s password is used to login and access personal configuration
settings (e.g. voice mailbox, QX WEB GUI, etc.).

Change Password menu

Enter the Current Password and press 

Enter a New Password and press 

Confirm the New Password and press 

Table 8: Change Password menu

Services for Incoming Calls

The following key combinations are available in some scenarios when calling to PBX extensions.

Called extension Waiting in the extension's

Calling to the extension's Voice Mailbox
VMS activated Call Queue

 
Skip the greeting message  Leave the call queue and
Calling to the ZeroOut 
and enter the called Skip the greeting message record a voice mail
destination (during the
extension’s Voice Mail and start recording a
greeting message)
Services voice mail
(authentication required)
Table 9: Navigations keys for Incoming Calls

Automatic Redial

For extensions attached to FXS lines, this service may be used in two ways:
 Dial  and hang up. As soon as the last called destination is reached, your phone will start ringing.
 Dial  and stay with the handset lifted. The connection will be established immediately when the
called destination answers the call.
Note: A specific beep will be heard during the entire redialing period specified on the Basic Services –
General Settings page. To stop the redialing, simply lift the handset and hung up again (if you were keep
waiting with the handset lifted, you will need to push the hook button twice on your phone to stop the
redialing).
For extensions attached to IP lines:
 Dial  to redial the last dialed number.
 If the called number is busy after dialing  keep the handset lifted to activate the auto redialing of the
last called number. The connection will be established immediately when the called destination answers
the call.

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Note:
 This service is functional for SIP and PBX calls only. For PSTN calls, this feature works as a single redial
(with no multiple attempts to reach the called destination).
 This service works when the Voice Mail and Call Waiting services are disabled on the called destination.

Call Back

Dial  to call back the last caller.

Unconditional Call Forwarding

Dial  to configure Unconditional Call Forwarding:

1. Press  to add a forwarding number.
2. Press  to toggle (enable or disable) the forwarding service.
After successful configuration, dial  to activate/deactivate the service.
Note:
 Using the "Change the Forwarding Number" option will update the first entry in the Unconditional Call
Forwarding table with Auto call type. Any other entries with Auto call type, as well as with other call types
will not be modified.
 Besides Any Address/Other Addresses entry of the Unconditional Call Forwarding table this toggling also
affects all those entries that have Toggle from Handset option selected. The states of those entries will be
set to the same as the state of Any Address/Other Addresses entry after toggling.

Do Not Disturb

 Dial  to activate the DND service. Your phone will not ring until the DND timeout expired. The
incoming calls will be forwarded to Voice Mailbox, if the voice mail service activated.
 Dial again  to deactivate DND.
Note: You can configure DND timeout on User SettingsBasic ServicesDo Not Disturb Settings page.

Block Last Caller

 Dial  to block the last caller. The last caller will be blocked and added to the Caller ID Services
table.
 To unblock the caller, go to the Incoming Call Blocking section and disable the Incoming Call Blocking
service for the blocked address.
Note: This service can be activated within 10 seconds after the call termination.

Line Information

Dial  to get information about the IP line, attached Extension number and SIP username.

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Speed Calling

Dial  to configure Speed Calling settings:

1. Enter the two-digit speed dial code and press .
2. Enter the destination number and press .
This data will be automatically added in the Speed Calling table with call type option as Auto.
To call to destination using Speed Calling, dial  + two-digit speed dial code from the handset.

Call Routing Management

The Call Routing Management is used to manage the routing entries in the Call Routing table, i.e. to
enable/disable certain routing rule(s) by dialing key combinations pre-configured on each rule.
1. Dial  to enable the routing rule.
2. Enter the activation code and press .
After successful activation, the state of the routing rule will be modified (enabled).
1. Dial again  to disable the routing rule.
2. Enter the deactivation code and press .
After successful deactivation, the state of the routing rule will be modified (disabled).
Note: If the routing record has an authorization enabled on the enabler/disabler key, administrator’s password
(Phone Access Password) should be inserted after the key. Once the password is entered, system plays a
confirmation about the accepted configuration and the state of the certain routing rule(s) is getting modified. If
the password has been inserted incorrectly for 3 times, no status changes will be applied to any of the routing
rule(s), even to those which have no authorization enabled.

Hot Desking

If QX has limited number of IP phones connected, but much more users wishing to make and receive calls
through the QX, some of the connected phones can be announced as public. Public phones have no static
owners; they are just connected to the IP lines. Each user that accesses the public phone should first login with
personal settings, such as the extension’s number and password of previously configured and dedicated him
virtual extension.
To access the public phone:
1. Dial  to login.
2. Enter the extension number and press .
3. Enter the extension password and press .
After successful login, the phone becomes a full featured phone connected to the QX. You can place and
receive calls and use all supplementary PBX services of the QX.
When having finished using the phone, logout.
1. Dial  to logout.
2. Enter the password of the current logged in extension and press .
When logged out, the public phone becomes available for other users.

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Outgoing Call Blocking

Dial  to configure Outgoing Call Blocking:

1. Enter the extension's password and press .
2. Press  to block a destination.
3. Enter the number to be blocked and press .
After successful configuration, the service will be applied.
Dial  to unblock the destination:
1. Press  to unblock a destination.
2. Enter the number to be unblocked and press .

Mark the Last Call as Bad

You can mark the last call as Bad in the system logs, this can be used for diagnostics purposes only.
Dial  after terminating the call.

Logs Collecting

You can collect system logs (user’s failure log) from handset, this can be used for diagnostics purposes only.
Dial  to collect the logs.

ACD Login/Logout

Dial  to easily login/logout to/from all queues. Note: This feature code will work only for ACD Agents
located on a PBX extension.

No Answer Call Forwarding

Dial  to configure No Answer Call Forwarding:

1. Press  to add a forwarding number.
2. Press  to toggle (enable or disable) the forwarding service.
After successful configuration, dial  to activate/deactivate the service.
Note: Using the "Change the Forwarding Number" option will update the first entry in the No Answer Call
Forwarding table with Auto call type. Any other entries with Auto call type, as well as with other call types will
not be modified.

Shared Mailbox Access

To access extension’s Voice Mailbox:

1. Dial  + extensions number from the handset.
2. Enter the extension password and press .
Note: If the Voice Mailbox is configured as shared and you have the access rights, no password will be
prompted to enter.

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Day/Night Switching

To check or change the state for the schedule(s) using Day/Night Switching service:
Dial  + Schedule ID and press .
 Press  to set the schedule state to permanently ON (enabled).
 Press  to set the schedule state to permanently OFF (disabled).
 Press  to set the state to Running on Schedule.

Listen-In, Whisper, Barge-In and Intercept

You can use the following Barge-In services:

 Listen-In – allows to listen to the third party’s call without being able to speak in the call.
 Whisper – allows to listen to the third party’s call and talk to the extension you have barge-in to.
 Barge-In – allows to listen to the third party’s call and talk to both participants in the call.
 Intercept – allows to intercept (pickup) the incoming call.
These feature codes are only available when the extension (to whom you want Barge-In) you dial is in the call.
 For Listen-In, dial + extension number.
 For Whisper, dial + extension number.
 For Barge-In, dial  + extension number.
 For Intercept, dial  + extension number.

4.2 Auto Attendant

Auto Attendant can be accessed locally, remotely from the IP network (by dialing Auto Attendant’s SIP address)
and from the PSTN network if the calls from PSTN are routed to the Auto Attendant.
The following services are accessible from Auto Attendant by using appropriate feature codes:

Call Relay

When dialing on the IP phone connected to QX, the dialed digits are send directly to be processed by Call
Routing Table. But when remote callers are dialing on the Auto Attendant prompt, the dialed digits are not send
to Call Routing Table by default. This is done to prevent unauthorized calls. To send the Auto Attendant digits
to Call Routing Table either the Auto Attendant "Pass Dialed Digits through Call Routing" option should be
enabled or the Auto Attendant Call Relay service should be used. Using Call Relay gives privileges of PBX
extensions to call directly to remote destinations.
The Call Relay service is accessible by feature code  on Auto Attendant prompt. After dialing  an
authentication will be required (an extension number and password). Once successfully entered, the caller can
use the routes available in the Call Routing.
Note: The Call Relay service cannot be used, if it is not enabled on at least one of the extensions on the QX.
The Allow Call Relay option is enabled/disabled on a per extension basis. By default, this option is disabled on
all extensions.
Call Relay allows the external user to make multiple calls to different destinations without the necessity of
hanging up after each call and dialing the auto attendant again. To make a call to the new destination without
disconnecting from QX, the external user has to enter  rather than hang up. Upon receiving this service
code, the QX terminates the current call to destination and sends the invitation to dial the new destination
number.

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Note:
 The  service code is applicable at ringing and connected call stages.
 This service can only be used when accessing from PSTN to the external SIP destination through QX’s
AA or vice versa.
 This service is not available on the second QX Auto Attendant (calling from one Attendant to another).

Call Back

With the QX's Call Back service callers can save the call charge when calling to/through the QX to the remote
destinations. The QX allows configuring a list of trusted callers that are allowed to make free of charge calls.
Two types of Call Back configurations are available: Preconfigured Call Back and Remote Call Back
Configuration.

Preconfigured Call Back

For Preconfigured Call Back, a list of trusted callers must be configured in the QX's Authorized Phones using the
Web Management. The Call Back service should be enabled and a valid callback destination should be
specified for each caller.
To use Preconfigured Call Back, the caller registered in the Authorized Phones should simply call to the QX’s
Auto Attendant through SIP or PSTN, let the call to ring during the preconfigured timeout and then hang up.
Call Back will be instantly activated, and QX will call back to the defined Call Back destination. By answering the
incoming call caller will be connected to the Auto Attendant menu.

Remote Call Back Configuration

The Remote Call Back Configuration service is used by authorized callers to configure or reconfigure existing
call back configuration on the QX. Remote Call Back Configuration is divided into two modes accessible from
the QX's Auto Attendant:
 Permanent Call Back
 Non-Permanent (Instant) Call Back
Note: Remote Call Back Configuration services are only available when the Automatically Enter Call Relay Menu
option is disabled in the Call Back settings for the trusted user.

Permanent Call Back

Permanent Call Back service allows callers registered in the Authorized Phones to create a new trusted caller
with Call Back enabled. They can also modify the Call Back destination of existing callers in the Authorized
Phones. By calling QX's Auto Attendant and entering the Auto Attendant menu, the caller can use the 
code to create a new trusted caller as well as to modify the Call Back destination for the already registered
callers in the Authorized Phones.
By entering Permanent Call Back reconfiguration menu, system asks caller to login by dialing the number and
an appropriate password for the QX's extension that is used as login extension in the Call Back settings. After
passing the login, callers should follow the voice instructions for configuring a new entry or reconfiguring
existing entries in Authorized Phone.
When system accepts the inserted settings, the corresponding entry will be logged to the Authorized Phones.
The caller will then be disconnected from the QX's Auto Attendant and the defined Call Back destination will
receive a call from the QX within the next few seconds. Answering the incoming call, the caller will be
reconnected to the QX's Auto Attendant.

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Note: The detected caller number must correspond to the one applied by the caller. In case of PSTN call back
at least one PSTN line must be available on the QX. There must be network connectivity and the destination
must be reachable.

Non-Permanent Call Back

Non-Permanent Call Back configuration service allows trusted caller to organize one-time Call Back to the
defined destination. In this situation, no entry will be logged to the Authorized Phones. By calling QX's Auto
Attendant and entering the Auto Attendant menu, the caller can use  code to modify the Call Back
destination for already registered callers in the Authorized Phones. The system will ask to login by dialing the
number and an appropriate password for the QX's extension that is used as login extension in the Call Back
settings. After login, caller should follow the voice instructions for reconfiguring the existing entry in Authorized
Phone. The caller will then be disconnected from the QX's Auto Attendant and the defined Call Back
destination will receive a call from the QX within the next few seconds. Answering the incoming call, the caller
will be reconnected to the QX's Auto Attendant.
Note: For both Permanent Call Back and Non-Permanent Call Back, the detected caller number must
correspond to the one configured for trusted caller. In case of PSTN call back at least one PSTN line must be
available on the QX. There must be network connectivity and the destination must be reachable.

Extension's Directory

The Extension's Directory allows external callers to get direct access to the Epygi QX200 extensions by simply
spelling the desired extension's user name on the phone's keypad.
To access Extension's Directory, press .

Extension's Directory menu

Spell the name of the person using the keypad of your handset or press
 to play all existing entries

 
To dial out the extension Select the next matching name


Retry/Exit the Extensions Directory
Table 10: Extension's Directory menu

Other Services

You can also remotely access some QX telephony services through Auto Attendant after passing the
authentication. The following services are accessible from Auto Attendant:
 Voice Mail Services
 Unconditional Call Forwarding
 Administrator Login
 Call Routing Management
 Day/Night Switching
Attention: For more information about QX Auto Attendant, refer to the Manual-II: Administration Guide for QX IP
PBXs.

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4.3 Recording Box

To reach the Recording Box from the phone handset, simply call to that Recording Box extension by dialing the
PBX number or SIP address. TIP: The Recording Box extension password may be required (if configured
accordingly).

Recording Box menu


 Get Date/Time Info for
Play First Recording
Current Recording

  
Play Previous Recording 3 Play Current Recording Play Next Recording3

 
Play Last Recording Delete Current Recording

Table 11: Recording Box menu

5 Appendix: Allowed Characters and Wildcards

The following is the complete list of the characters and wildcards supported in the QX system. Not all
characters and wildcards are supported for all QX options and settings. Thus, depending on the meaning of the
option some limitations can be applied.

Characters

 Numbers – 0…9
 Letters – A…Z, a…z
 Special symbols – =; +; -; $ ; / ; ~ ; _ ; – ; . ; & ; ( ) ; ' ; ! ; * ; ? ; {} ; [ ]
Note:
 The symbols (*, ?, -, ! and ,) should be prefixed with a slash (\) symbol if they are used as ordinary
characters; otherwise the system will interpret them as wildcards.
 The symbols !; { }; [ ]; – and , are used to define a range of characters and cannot be used as ordinary
characters.

Wildcards

 * – any number of any characters

 ? – any single character
 {} – a character or a string from the specified set of characters and strings
 [] – a character from the specified set of characters and strings
 Note: You can use the wildcard ? within the braces, but not *.
The following control symbols are used to specify a set:

3
During the recording playback  and  keys change their functionality and used to rewind and forward the
message playing configured by the administrator from Recording Box Settings.

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 Use a comma (,) to separate the elements of a set. Example: The pattern is: 9{1,3,11,a}. Numbers
matching the pattern will be: 91, 93, 911, 9a. Note: No spaces are allowed within braces.
 Use a minus sign (-) to specify a range of characters. Each successive element of the range is obtained
by increasing the previous element (the element code) by one. Example: The pattern is: 2{11-15,a-d}5
Numbers matching the pattern will be: 2115, 2125, 2135, 2145, 2155, 2a5, 2b5, 2c5, 2d5.
 Use an exclamation point (!) to exclude a character or a string from a set. Example: The pattern is: 2{11-
15,a-d,!14,!c}5. Numbers matching the pattern will be: 2115, 2125, 2135, 2145, 2155, 2a5, 2b5, 2d5.
Note: The exclamation point (!) cannot be used to exclude a range of symbols.
 Use a slash (\) before control symbols (*, ?, -, ! and ,) to use them as an ordinary character. Example:
The pattern is: 1\*[1–3]. Numbers matching the pattern will be: 1*1, 1*2, 1*3
 Use an at sign (@) to indicate full SIP address (for example: [email protected]). This pattern is mainly
used to call back users registered on the SIP server different from the one where the called party is
registered. Note: Patterns containing @ symbol will not be parsed among those that do not have @
symbol in the Call Routing Table. When calling from local extensions (the calling number for PBX
extension is sip_number@ip_address_of_QX, e.g. [email protected]), only the sip number part of
the pattern will be parsed among other entries with @ symbol in the Call Routing Table.

6 Appendix: Entering SIP Addresses Correctly

Calls over IP are implemented based on Session Initiating Protocol (SIP) on the QX. When making a call to a
destination that is somewhere on the Internet, a SIP address must be provided. SIP address needs to be
inserted in one of the following formats:
 "display name" <username@ipaddress:port>
 "display name" <username@ipaddress>
 username@ipaddress:port
 username@ipaddress
 username
The display name and port number are optional parameters in the SIP address. If a port is not specified, 5060
will be set up as the default one. The range of valid ports is between 1024 and 65536.
The SIP Address may contain wildcards. Go to the Allowed Characters and Wildcards section to see the
complete list of the supported characters and wildcards.
The following combinations can be used:
 *@ipaddress - any user from the specified SIP server
 username@* - a specified user from any SIP server
 *@* - any user from any SIP server
Note: Wildcards are allowed for called party addresses. Exceptions are addresses in the Supplementary
Addresses table that are used by Outgoing Call Blocking and Hiding Caller Information Settings services.

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7 References
Refer to the below listed recourses to get more details about the configurations described in this guide:
 Manual-I: Installation Guide for QX IP PBXs
 Manual-II: Administration Guide for QX IP PBXs
 QX IP PBX Features on Epygi Supported IP Phones
Find the above listed documents on Epygi Support Portal.

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8 Appendix: Software License Agreement

EPYGI TECHNOLOGIES, LTD.

Software License Agreement

THIS IS A CONTRACT.
CAREFULLY READ ALL THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT. USE OF
THE QUADRO HARDWARE AND OPERATIONAL SOFTWARE PROGRAM INDICATES YOUR
ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND
CONDITIONS, YOU MAY NOT USE THE HARDWARE OR SOFTWARE.

1. License. Epygi Technologies, LTD. (the "Licensor"), hereby grants to you a non-exclusive right to use the Quadro or QX Operational Software
program, the documentation for the software and such revisions for the software and documentation as the Licensor may make available to you from
time to time (collectively, the "Licensed Materials"). You may use the Licensed Materials only in connection with your operation of your Quadro or
QX. You may not use, copy, modify or transfer the Licensed Materials, in whole or in part, except as expressly provided for by this Agreement.

2. Ownership. By paying the purchase price for the Licensed Materials, you are entitled to use the Licensed Materials according to the terms of this
Agreement. The Licensor, however, retains sole and exclusive title to, and ownership of, the Licensed Materials, regardless of the form or media in or
on which the original Licensed Materials and other copies may exist. You acknowledge that the Licensed Materials are not your property and
understand that any and all use and/or the transfer of the Licensed Materials is subject to the terms of this Agreement.

3. Term. This license is effective until terminated. This license will terminate if you fail to comply with any terms or conditions of this Agreement or
you transfer possession of the Licensed Materials to a third party in violation of this Agreement. You agree that upon such termination, you will
return the Licensed Materials to the Licensor, at its request.

4. No Unauthorized Copying or Modification. The Licensed Materials are copyrighted and contain proprietary information and trade secrets of the
Licensor. Unauthorized copying, modification or reproduction of the Licensed Materials is expressly forbidden. Further, you may not reverse
engineer, decompile, disassemble or electronically transfer the Licensed Materials, or translate the Licensed Materials into another language under
penalty of law.

5. Transfer. You may sell your license rights in the Licensed Materials to another party that also acquires your Quadro or QX product. If you sell your
license rights in the Licensed Materials, you must at the same time transfer the documentation to the acquirer. Also, you cannot sell your license
rights in the Licensed Materials to another party unless that party also agrees to the terms and conditions of this Agreement. Except as expressly
permitted by this section, you may not transfer the Licensed Materials to a third party.

6. Protection And Security. Except as permitted under Section 5 of this Agreement, you agree not to deliver or otherwise make available the Licensed
Materials or any part thereof to any person other than the Licensor or its employees, without the prior written consent of the Licensor. You agree to
use your best efforts and take all reasonable steps to safeguard the Licensed Materials to ensure that no unauthorized person shall have access
thereto and that no unauthorized copy, publication, disclosure or distribution thereof, in whole or in part, in any form, shall be made.

7. Limited Warranty. The only warranty the Licensor makes to you in connection with this license is that the media on which the Licensed Materials
are recorded will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase (the
"Warranty Period"). If you determine within the Warranty Period that the media on which the Licensed Materials are recorded are defective, the
Licensor will replace the media without charge, as long as the original media are returned to the Licensor, with satisfactory proof of purchase and
date of purchase, within the Warranty Period. This warranty is limited to you as the licensee and is not transferable. The foregoing warranty does not
extend to any Licensed Materials that have been damaged as a result of accident, misuse or abuse.

EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THE LICENSED MATERIALS ARE PROVIDED ON AN "AS IS" BASIS. EXCEPT AS
DESCRIBED ABOVE, THE LICENSOR MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE LICENSED MATERIALS ARE, OR WILL BE, FREE
FROM ERRORS, DEFECTS, OMISSIONS, INACCURACIES, FAILURES, DELAYS OR INTERRUPTIONS INCLUDING, WITHOUT LIMITATION, TO ANY
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, LACK OF VIRUSES AND ACCURACY OR COMPLETENESS OF
RESPONSES, CORRESPONDENCE TO DESCRIPTION OR NON-INFRINGEMENT. THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF
THE LICENSED MATERIALS REMAINS WITH YOU.

8. LIMITATION OF LIABILITY AND REMEDIES. IN NO EVENT SHALL THE LICENSOR OR ANY OTHER PARTY WHO HAS BEEN INVOLVED IN THE
CREATION, PRODUCTION OR DELIVERY OF THE LICENSED MATERIALS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT,
SPECIAL, PUNITIVE OR OTHER DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS, ARISING OUT OF THE USE OF OR INABILITY TO USE THE
LICENSED MATERIALS, EVEN IF THE LICENSOR OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE
THAT YOUR EXCLUSIVE REMEDIES, AND THE LICENSOR'S OR SUCH OTHER PARTY'S ENTIRE LIABILITY WITH RESPECT TO THE LICENSED
MATERIALS, SHALL BE AS SET FORTH HEREIN, AND IN NO EVENT SHALL THE LICENSOR'S OR SUCH OTHER PARTY'S LIABILITY FOR ANY
DAMAGES OR LOSS TO YOU EXCEED THE LICENSE FEE PAID FOR THE LICENSE MATERIALS.

The foregoing limitation, exclusion and disclaimers apply to the maximum extent permitted by applicable law.

9. Compliance With Laws. You may not use the Licensed Materials for any illegal purpose or in any manner that violates applicable domestic or
foreign law. You are responsible for compliance with all domestic and foreign laws governing Voice over Internet Protocol (VoIP) calls.

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10. U.S. Government Restricted Rights. The Licensed Materials are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the
Government is subject to restrictions as set forth in subparagraphs (c)(1) and (2) of the Commercial Computer Software—Restricted Rights clause at
48 C.F.R. section 52.227-19, or subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227.7013, as
applicable.

11. Entire Agreement. It is understood that this Agreement, along with the Quadro or QX installation and administration manuals, constitute the
complete and exclusive agreement between you and the Licensor and supersede any proposal or prior agreement or license, oral or written, and any
other communications related to the subject matter hereof. If one or more of the provisions of this Agreement is found to be illegal or unenforceable,
this Agreement shall not be rendered inoperative but the remaining provisions shall continue in full force and effect.

12. No Waiver. Failure by either you or the Licensor to enforce any of the provisions of this Agreement or any rights with respect hereto shall in no way
be considered to be a waiver of such provisions or rights, or to in any way affect the validity of this Agreement. If one or more of the provisions
contained in this Agreement are found to be invalid or unenforceable in any respect, the validity and enforceability of the remaining provisions shall
not be affected.

13. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the state of Texas, without regard to choice of
law provisions that would cause the application of the law of another jurisdiction.

14. Attorneys' Fees. In the event of any litigation or other dispute arising as a result of or by reason of this Agreement, the prevailing party in any such
litigation or other dispute shall be entitled to, in addition to any other damages assessed, its reasonable attorneys’ fees, and all other costs and
expenses incurred in connection with settling or resolving such dispute.

If you have any questions about this Agreement, please write to Epygi at 2233 Lee Road Suite 201 Winter Park, Florida 32789 or call Epygi at (972)
692-1166.

15. Free Software. Certain software utilized in the Epygi products is free software in its original form or in its modified form. Both types of free software
are available to you free of charge for redistribution or modification under certain conditions. Permission is granted to copy, distribute and
or/modify any free software you wish to download, whether in its original or modified forms, under the GNU General Public License or Free
Documentation License, Version 1.1 or any later version published by the Free Software Foundation. BECAUSE THE FREE SOFTWARE IS LICENSED
FREE OF CHARGE, THERE IS ABSOLUTELY NO WARRANTY. Please make sure you download the GNU license from www.gnu.org . For a list of free
software go to http://www.epygi.com/about/free-software-list.

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