Module 2
Module 2
OVERVIEW OF
HOSPITAL
PHARMACY
INDUSTRY
SERVICES
ACADEME
REGULATORY
Health Technology
Assessment and Health Policy
with Pharmacoeconomics
COMMUNITY
CLINICAL
Overview of
HOSPITAL
Pharmacy Services
Components of Pharmacy Services
INDUSTRY
Topic Outline:
Discussing the Components of
ACADEME
Pharmacy Services
Objectives:
Demonstrate knowledge of the
REGULATORY
different Components of
Pharmacy Services
COMMUNITY
MODULE II
CLINICAL
GROUP TWO MEMBERS
HOSPITAL
INDUSTRY
ACADEME
REGULATORY
Manupac Bravo Manupac Sarapuddin
Jensar Revelyn Saraniza Baced
COMMUNITY
CLINICAL
© World Health Organization
WHO Technical Report Series, No. 961, 2011
HOSPITAL
Annex 8
Joint FIP/WHO guidelines on good pharmacy practice:
INDUSTRY
standards for quality of pharmacy services
Background
ACADEME
1. Introduction
2. Underlying philosophy
3. Definition of good pharmacy practice
REGULATORY
4. Requirements of good pharmacy practice
5. Setting standards for good pharmacy practice
COMMUNITY
6. Conclusions
INTRODUCTION
INTRODUCTION
UNDERLYING
PHILOSOPHY
The health of the public is
fundamental to the happiness and
welfare of all people. Barriers to
DEFINITION
good health include poor access
to quality medical products, lack of
REQUIREMENTS
access to trained health
professionals and care, an
inadequate health workforce,
STANDARDS
unaffordable cost of care and poor
SETTING
standards of education of health-
care professionals.
CONCLUSIONS
INTRODUCTION
Medicines are an essential and critical
part of health-care services in all
UNDERLYING
PHILOSOPHY
cultures and societies. When
accessed, medicines are often an
essential component of many disease Pharmacists are specifically educated
DEFINITION
prevention programs and virtually all and trained health professionals who
disease treatment plans. are charged by their national or other
REQUIREMENTS
appropriate (e.g. state or provincial)
Substandard, adulterated,
authorities with the management of
unlicensed and spurious/falsely-
the distribution of medicines to
labeled/falsified/counterfeit
STANDARDS
SETTING
consumers and to engage in
medicines are a growing problem
appropriate efforts to assure their
that compromise health.
safe and efficacious use.
CONCLUSIONS
INTRODUCTION
National pharmacy professional
UNDERLYING
PHILOSOPHY
associations need to work together
with their governing bodies and other
health-care professional associations
DEFINITION
to support pharmacists in their
countries through provision of
continuing professional development
REQUIREMENTS
Pharmacists play an important role in
improving access to health care and activities, including distance-learning
in closing the gap between the programs, and establishing national
standards of pharmacy services and
STANDARDS
potential benefit of medicines and
SETTING
the actual value realized and should practice objectives.
be part of any comprehensive health
CONCLUSIONS
system.
INTRODUCTION
Pharmacists are health-care
professionals whose professional
It is the policy of FIP and WHO to responsibilities and accountabilities
UNDERLYING
PHILOSOPHY
provide guidance to national include seeking to ensure that people
pharmacy professional organizations derive maximum therapeutic benefit
regarding the development of their from their treatments
DEFINITION
national GPP guidelines. The with medicines.
conditions of practice vary widely
from country to country
REQUIREMENTS
and each national pharmacy
professional organization is best able
to decide what can be achieved and
STANDARDS
SETTING
within what time-scale.
CONCLUSIONS
Importance:
INTRODUCTION
Underlying philosophy • In the community setting, pharmacists
should be acknowledged as health-
care professionals whom patients can
UNDERLYING
PHILOSOPHY
There are six components
to this mission: consult for health-related problems.
• Being readily available to patients • To improve the use of medicines,
pharmacists have responsibilities for
DEFINITION
with or without an appointment;
• identifying and managing or triaging many aspects of the process of
health-related problems; medicines use, each of which is
REQUIREMENTS
• health promotion; important to achieve good outcomes
• assuring effectiveness of medicines; from treatment.
• preventing harm from medicines; & • Another important component of this
STANDARDS
SETTING
• making responsible use of limited mission is assisting patients and those
health-care resources. administering medicines to
understand the importance of taking
CONCLUSIONS
medicines properly
INTRODUCTION
Underlying philosophy
UNDERLYING
PHILOSOPHY
Good Pharmacy Practice
DEFINITION
GPP is the practice of pharmacy that
responds to the needs of the people who
use the pharmacists’ services to provide
REQUIREMENTS
optimal, evidence-based care. To support
this practice it is essential that there be an
established national framework of quality
STANDARDS
SETTING
standards and guidelines.
CONCLUSIONS
INTRODUCTION
Requirements of Good Pharmacy Practice
UNDERLYING
PHILOSOPHY
• GPP requires that a pharmacist's first concern in all settings is the
welfare of patients.
• GPP requires that the core of the pharmacy activity is to help patients
DEFINITION
make the best use of medicines.
• GPP requires that an integral part of the pharmacist's contribution is
the promotion of rational and economic prescribing, as well as
REQUIREMENTS
dispensing.
• GPP requires that the objective of each element of pharmacy service is
relevant to the patient, is clearly defined and is effectively
STANDARDS
SETTING
communicated to all those involved. Multidisciplinary collaboration
among health-care professionals is the key factor for successfully
CONCLUSIONS
improving patient safety.
INTRODUCTION
In satisfying these requirements, the following conditions are necessary:
UNDERLYING
PHILOSOPHY
• the well-being of patients should be the main philosophy underlying practice;
• pharmacists should have input into decisions about the use of medicines. A system
DEFINITION
should exist that enables pharmacists to report and to obtain feedback;
• the relationship with other health professionals, particularly physicians, should be
established as a therapeutic collaborative partnership that involves mutual trust
REQUIREMENTS
and confidence in all matters relating to pharmacotherapy;
• the relationship between pharmacists should be one of colleagues seeking to
improve pharmacy service, rather than acting as competitors;
STANDARDS
in reality, organizations, group practices and pharmacy managers should accept a
SETTING
•
share of responsibility for the definition, evaluation and improvement of quality;
CONCLUSIONS
INTRODUCTION
In satisfying these requirements, the following conditions are necessary:
• the pharmacist should be aware of essential medical and pharmaceutical
UNDERLYING
PHILOSOPHY
information about each patient. Obtaining such information is made easier if the
patient chooses to use only one pharmacy or if the patient's medication profile is
DEFINITION
available;
• the pharmacist needs evidence-based, unbiased, comprehensive, objective and
current information about therapeutics, medicines and other healthcare products
REQUIREMENTS
in use;
• pharmacists in each practice setting should accept personal responsibility. While
self-monitoring is important, an element of assessment and monitoring by the
STANDARDS
national pharmacy professional organizations;
SETTING
• educational programs for entry into the profession; and
• national standards of GPP should be specified and adhered to by practitioners.
CONCLUSIONS
INTRODUCTION
At the national or appropriate level, it is necessary to establish:
UNDERLYING
PHILOSOPHY
DEFINITION
1 2 3
REQUIREMENTS
A Legal A Workforce An Economic
STANDARDS
SETTING
Framework Framework Framework
CONCLUSIONS
INTRODUCTION
Setting Standards For Good Underlying philosophy
Pharmacy Practice
UNDERLYING
PHILOSOPHY
GPP includes standards that often exceed
those laid down by national legislation.
Furthermore, legislation seldom gives precise
DEFINITION
instructions about how the services should be
produced to meet the requirements.
Therefore, national pharmacy professional
REQUIREMENTS
associations have a role in setting standards
required for GPP, which includes a quality
management framework and a strategic plan
STANDARDS
SETTING
for developing services.
CONCLUSIONS
community and hospital pharmacy).
INTRODUCTION
Medicines and needs change, the standards
should acknowledge evolving practice settings
and provide these developing services with
UNDERLYING
PHILOSOPHY
guidance without negatively affecting the
evolutionary nature of practice.
DEFINITION
When establishing minimum standards on All national pharmacy professional
GPP, FIP emphasizes the importance of first associations should also adapt these roles and
defining the roles played by pharmacists, as functions in accordance to their own
expected by patients and society. Secondly,
REQUIREMENTS
requirements. The activities listed below can
relevant functions for which pharmacists have be further defined and measured by setting
direct responsibility and accountability need to indicators of good practice within a national
be determined within each role. Thirdly, context and can be weighted by actual
STANDARDS
SETTING
minimum national standards should then be practice-setting priorities. It is recommended
established, based upon the need to that national pharmacy professional
demonstrate competency in a set of activities associations consider the following roles,
CONCLUSIONS
supporting each function and role. functions and activities for pharmacists, where
appropriate:
Function A:
INTRODUCTION
Prepare extemporaneous medicine
preparations and medical products Minimum
UNDERLYING
PHILOSOPHY
national standards should be established for
these activities.
DEFINITION
Prepare, obtain, store, Pharmacists should ensure that medicine
preparation areas are appropriately designed to
secure, distribute, administer, permit ease of extemporaneous preparations and
dispense and dispose of
REQUIREMENTS
are maintained in a manner that minimizes the
potential for medication errors and assures the
medical products cleanliness and safety of medical products.
STANDARDS
SETTING
Pharmacists should ensure that compounded
medicines are consistently prepared to comply with
written formulas and quality standards for raw
materials, equipment and preparation processes,
CONCLUSIONS
including sterility where appropriate.
Function B:
INTRODUCTION
Obtain, store and secure medicine Pharmacists who are responsible for
preparations and medical products Minimum procurement should ensure that procurement
UNDERLYING
PHILOSOPHY
national standards should be established for is supported by a reliable information system
these activities. which provides accurate, timely and accessible
information.
DEFINITION
Pharmacists who are responsible for procurement
should ensure that the procurement process is Pharmacists should establish contingency
transparent, professional and ethical so as to promote plans for shortages of medicines and for
REQUIREMENTS
equity and access and to ensure accountability to
purchases in emergencies.
relevant governing and legal entities.
STANDARDS
conditions are provided for all medicines,
SETTING
should ensure that procurement is supported by
strong quality assurance principles to assure that especially for controlled substances, used in
substandard, adulterated, unlicensed and the pharmacy or health-care facility.
spurious/falsely-labelled/ falsifi ed/counterfeit
CONCLUSIONS
medicines are not procured or allowed into the
system.
Function C:
INTRODUCTION
Pharmacists should develop with
Distribute medicine preparations and manufacturers, wholesalers and government
medical products Minimum national
UNDERLYING
PHILOSOPHY
agencies (where appropriate) an access plan
standards should be established for these for uninterrupted supply of essential medicines
activities. as part of a disaster or pandemic preparedness
DEFINITION
strategy.
Pharmacists should ensure that all medical products,
including medicine samples, are handled and
As part of a disaster or pandemic preparedness
distributed in a manner that assures reliability and
REQUIREMENTS
strategy, national medicines regulatory
safety of the medicine supply.
agencies may introduce new medicines which
Pharmacists should establish an effective distribution are authorized for marketing with limited
safety data; pharmacists have a responsibility
STANDARDS
system which includes a written procedure, to recall
SETTING
promptly and effectively 319 medical products known to be aware of the safety issues and to institute
or suspected to be defective or spurious/ falsely- necessary mechanisms for monitoring
labelled/falsifi ed/counterfeit, with a designated occurrence of adverse events.
CONCLUSIONS
person(s) responsible for recalls.
Function D: Function E:
INTRODUCTION
Administration of medicines, vaccines and other Dispensing of medical products Minimum national
injectable medications Minimum national standards standards should be established for these activities.
UNDERLYING
PHILOSOPHY
should be established for these activities. Pharmacists should ensure that appropriate facilities,
Pharmacists should have a role in the preparation and trained personnel, standard dispensing practices and
administration of medicines, in establishing procedures documentation procedures are in place in the pharmacy
for the supply and dispensing of prescribed medicines
DEFINITION
in their work settings with respect to the administration,
and in monitoring the outcomes of medication and other health-care products.
administration.
Pharmacists should assess and evaluate all paper or
REQUIREMENTS
Pharmacists should have an educator, facilitator and electronic prescriptions received, considering the
immunizer role, thus contributing to the prevention of therapeutic, social, economic and legal aspects of the
diseases through participation in vaccination prescribed indication(s) before supplying medical
programmes, by ensuring vaccination coverage and by products to the patient. Where possible, generic
STANDARDS
also ensuring vaccine safety. substitution is recommended.
SETTING
Pharmacists should participate in directly observed Pharmacists should ensure patient confidentiality at the
therapy (DOT) programmes in areas such as the point of dispensing medical products and should provide
advice to ensure that the patient receives and
CONCLUSIONS
management of drug addiction, HIV/ AIDS, tuberculosis
and sexually transmitted diseases, where applicable. understands sufficient written and oral information to
derive maximum benefit for the treatment.
INTRODUCTION
Function F:
Dispose of medicine preparations and
Pharmacists should establish a safe way of
UNDERLYING
PHILOSOPHY
medical products Minimum national
medicines waste disposal at the hospital and/or
standards should be established for these
community pharmacy so that patients and the public
activities. can be encouraged to return their expired or
DEFINITION
Pharmacists should ensure that regular unwanted medicines and medical devices.
monitoring of the medicines inventory is Alternatively, pharmacists should provide
conducted and should always include medicines appropriate information to patients on how to safely
REQUIREMENTS
samples in the process of periodic inspection for dispose of expired or unwanted medicines.
expiration dates and removal of outdated stock.
STANDARDS
SETTING
products, including medicines samples, are
immediately stored separately for subsequent
disposal and prevented from being available for
further dispensing or distribution.
CONCLUSIONS
UNDERLYING SETTING
INTRODUCTION
PHILOSOPHY
DEFINITION REQUIREMENTS STANDARDS CONCLUSIONS
Provide effective medication
therapy management
Function A: Function B:
INTRODUCTION
Assess patient health status and needs. Manage patient medication therapy.
UNDERLYING
PHILOSOPHY
Minimum national standards should be Minimum national standards should be
established for these activities. established for these activities.
DEFINITION
Pharmacists should ensure that health Pharmacists should maintain access to an
management, disease prevention and appropriate evidence base relating to the safe,
rational and cost-effective use of medicines such
healthy lifestyle behaviour are incorporated
as reference books on medicines, journals,
REQUIREMENTS
into the patient assessment and care
national essential medicines lists and standard
process. treatment guidelines.
STANDARDS
Pharmacists should acknowledge unique Pharmacists should ensure that medicine
SETTING
patient considerations such as education formulary system(s) (local, regional and/or
level, cultural beliefs, literacy, native national) are linked to standard treatment
language and physical and mental capacity guidelines, protocols and treatment pathways
CONCLUSIONS
based on the best available evidence.
in all individual patient assessments.
Pharmacists should have a key role in
INTRODUCTION
educating prescribers on the access to and
evidence for optimal and appropriate use of Pharmacists should establish a standard
medicines including the required monitoring operating procedure for referrals to
UNDERLYING
PHILOSOPHY
parameters and prescribing adjustments. physicians, specialists or other health-care
Where appropriate, pharmacists should providers, where appropriate.
provide advice or recommendations to the
DEFINITION
prescriber on medicine therapy, including Pharmacists should provide continuity of
the selection of the appropriate medication care by transferring information on patients’
or dosage. medicines as patients move between sectors
REQUIREMENTS
of care.
Pharmacists should have access to,
contribute to and use all necessary clinical
STANDARDS
and patient data to coordinate effective
SETTING
medication therapy management, especially
when multiple health-care practitioners are
involved in the patient’s medication therapy,
CONCLUSIONS
and intervene if necessary.
Function C: Function D:
INTRODUCTION
Monitor patient progress and outcomes. Provide effective medication therapy
management
UNDERLYING
PHILOSOPHY
Minimum national standards should be
established for these activities. Minimum national standards should be established for
these activities.
DEFINITION
Pharmacists should consider patient diagnosis Pharmacists should ensure that in every pharmacy
and patient-specific needs when assessing patient there is a suitable place for discussing confidential
response to medicine therapy and intervene if information with the customers and patients.
necessary.
REQUIREMENTS
Pharmacists should provide sufficient health, disease
and medicine specific information to patients for their
Pharmacists should document necessary clinical
participation in their decision making process
and patient data to assess and monitor regarding a comprehensive care management plan.
medication therapy and to track patients’
STANDARDS
This information should aim at supporting adherence
SETTING
therapeutic outcomes. to treatment and empowerment of the patient.
CONCLUSIONS
therapy, when needed. about the appropriate use of antimicrobials to
consumers and prescribers.
Function A:
INTRODUCTION
Plan and implement continuing professional
UNDERLYING
PHILOSOPHY
development strategies to improve current
and future performance.
DEFINITION
Pharmacists should perceive continuing education
as being lifelong and be able to demonstrate
Maintain and improve evidence of continuing education or continuing
REQUIREMENTS
professional performance professional development to improve clinical
knowledge, skills and performance.
STANDARDS
knowledge and skills about complementary and
SETTING
alternative therapies such as traditional Chinese
medicines, health supplements, acupuncture,
homeopathy and naturopathy.
CONCLUSIONS
Function A:
INTRODUCTION
Plan and implement continuing professional
UNDERLYING
PHILOSOPHY
development strategies to improve current
and future performance.
DEFINITION
Pharmacists should take steps to update their
knowledge and be engaged in implementation of
Maintain and improve new technology and automation in pharmacy
REQUIREMENTS
professional performance practice, where feasible.
STANDARDS
information on medical products.
SETTING
CONCLUSIONS
Function A:
INTRODUCTION
Disseminate evaluated information about
UNDERLYING
PHILOSOPHY
medicines and various aspects of self-care.
DEFINITION
provided to patients, other health-care
professionals and the public is evidence-based,
objective, understandable, non-promotional,
Contribute to improve
REQUIREMENTS
accurate and appropriate.
effectiveness of the
health-care system and Pharmacists should develop and/or use
educational materials for health management,
STANDARDS
public health
SETTING
health promotion and disease prevention
programmes that are applicable to a wide range
of patient populations, age groups and health
literacy levels.
CONCLUSIONS
INTRODUCTION
Function B:
Pharmacists should educate patients on Engage in preventive care activities
UNDERLYING
PHILOSOPHY
how to evaluate and use web-based or other
and services.
forms of health-care information (including
medicines information) and strongly
DEFINITION
Pharmacists should engage in preventive
encourage them to be advised by a
care activities that promote public health
pharmacist regarding the information they fi
and prevent disease, i.e. in areas such as
nd, particularly if obtained from the Internet.
REQUIREMENTS
smoking cessation, infectious and sexually
transmitted diseases.
Pharmacists should assist patients and their
care providers to obtain and critically
Pharmacists should provide point-of-care
STANDARDS
analyse information to meet their individual
SETTING
testing, where applicable, and other health
needs.
screening activities for patients at higher risk
of disease.
CONCLUSIONS
INTRODUCTION
Function C: Function D:
UNDERLYING
PHILOSOPHY
obligations, guidelines and policies that promote improved health
legislations. outcomes
DEFINITION
Pharmacists should take steps to Pharmacists should contribute to
ensure that they comply with the public and professional groups to
promote, evaluate and improve
REQUIREMENTS
provisions of a national code of
ethics for pharmacists. health in the community.
STANDARDS
SETTING
with other health-care
professionals in their efforts to
improve health outcomes.
CONCLUSIONS
INTRODUCTION
There are four main roles where pharmacists’ involvement or
CONCLUSIONS: supervision is expected by society and the individuals they serve:
UNDERLYING
PHILOSOPHY
Prepare, obtain, store,
Contribute to improve
secure, distribute, Provide effective Maintain and improve
effectiveness of the
administer, dispense and medication therapy professional
health-care system and
DEFINITION
dispose of medical management. performance.
public health.
products.
REQUIREMENTS
STANDARDS
SETTING
CONCLUSIONS
1 2 3 4
The Dynamic Pharmacist:
Exploring Different Pharmacist
HOSPITAL
optimal medication therapy outcomes.”
2015 Vision Statement of the Joint Commission
INDUSTRY
of Pharmacy Practitioners (JCPP), USA
ACADEME
REGULATORY
COMMUNITY
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