Assessment 01

Question 1:
List 6 examples of forms that are used in a manual control system.

1. Lack of purpose or meaning

2. Toxic culture or Bad Boss
3. Lack of Growth and Progression
4. Boredom
5. Overwork
6. Lack of Feedback and Recognition

Question 2:
Why is it important to constantly monitor your control system?

Control system engineering ensures that there is a strategic method to improving

productivity and enhancing the best practices of your company. You want to eliminate the
redundant manual controls and reduce human errors that could cost you a significant
amount of money. A control system should be evaluated frequently to ensure that the
processes are where they need to be and functioning efficiently and effectively. This way,
you can adhere to industry standards while providing the best service to your customers

Question 3:
List 6 examples of “stock items’ in the Hospitality industry.

 Stock prices

 Stockordered

 Stockreceived

 Stockdamagedorlost

 Stockinstorageoff-site

 Rotationofstoredstock

Question 4:
What does collusion refer to?

 A secret agreement for an illegal purpose; conspiracy.

Question 5:
Why is it important that both the person responsible for placing orders and the ordering process
must be very clear to staff?
  One of the biggest problems is that you don’t want to find out about a problem
too far after it has


 occurred. You want to be proactive and when you can monitor multiple
endpoints all at once, it allows
 you to stay on top of potential problems.

Question 6:
What is the name of the stock control method which is most commonly used in the Hospitality
industry and involves recording data continuously on both the amount of stock on hand and the
cost price of items in the storeroom?

   Just In Time (JIT) - this aims to reduce costs by cutting stock to a minimum. ...

   Re-order lead time - allows for the time between placing an order and receiving
it.

   Economic Order Quantity (EOQ) - a standard formula used to arrive at a balance

between holding too much or too little stock.

Question 7:
Why is it necessary to identify and report on slow moving stock items?

Once all the costs have been attributed to the price of product minus the cost to make,
hold, and sell that good. When item important to see how the costs affect the selling price
and what that does to customer demand.

Question 8:
List 4 methods you can use to identify slow moving stock items.

 Inventory Turnover

 Average days to sell inventory

 Holding costs

 Determine gross profit

Question 9:
What is the consequence of placing stock orders too early?

The 4 most common factors to consider before placing an order have been summarized
below. It is always a challenge to anticipate the right time to order printing supplies.
Ordering too operation down time but order too early may cause overstocking and other
implication

Question 10:
Give 2 examples of factors which affect the maintenance of stock levels.
  Abincardrecordsthecomingsandgoingsofallstock.Thismakesiteasytoseeifyou’re
getting low on supplies.
 There’s a separate bin card for every stock item.

Question 11:
There are 6 stages to the receiving process. There are 4 listed below, name the other 2.

  Deliveries should be checked against the purchase order to determine if the order is correct
and complete.

  The invoice or delivery note should be signed to accept financial liability.

  Received goods should be moved into appropriate storage areas.

  Receipt documentation should be completed.

Question 12:
What are the recommended storage conditions for the following stock items?

Frozen items – 2 days

Meat – 3-5 days
Seafood – 2-3 days
Fruit and Veg – 2-3 weeks
Dairy Products – 7-14 days
Chemicals – 5-7 days
Paper – Variable – 6 months

Question 13:
Give 4 examples of things that can cause stock losses.

 Matchthecorrectunitsofmeasure:thisensuresstockisbeingrecordedandcountedinthe
same units such as "eaches" or "dozens."
 Verifypartnumbers:partnumbersmaybemissingaltogetherandguessedatortheymaybe
misread during counting.
 Findmissingpaperwork:transactionsmaynotbeup-to-
datebecauseatransactionmayhave occurred that wasn't recorded yet or receipts or
issuances may not have been entered correctly.
 Confirmownership:customersmayownmaterialsbeingworkedonormaterialsputon
consignment, thus the company won't have ownership or inventory record.

Question 14:
Give 4 examples of ways to verify stock losses.

1. Check that the delivery is for your workplace before the driver unloads it.
2. Verify the date.
 3. Check your copy of the order against the supplier’s delivery documentation so you
can make sure they’ve delivered what you asked for.
4. Check the stock itself (count number of items, cartons, pallets, etc.) against the
purchase and supply agreements as well as the supplier’s delivery note or invoice so
you can check that nothing is missing. This ensures you’ve sighted all stock and it’s all
been delivered. You don’t want to pay for stock that didn’t arrive!

Question 15:
Give 4 examples of ways to prevent stock losses.

 Install CCTV. Installing visible security cameras throughout the store and storeroom
has been proven to deter thieves. Be conscious of having cameras visible to the
public but also subtly remind your employees that the security cameras are working
and monitored often. Review the cameras weekly, even if there are no clues of
shrinkage.

 Erect signs- Post anti-theft signs around the store, warning of penalties that may
occur as a result of theft.

 Placement- Near the entrance/exit of a store is the optimum position of the cash
registers. If possible try and have your store, if not some of your store visible from
the till. Valuable items should be placed a close to the till as possible for ease of
surveillance. Shoplifters are less likely

Question 16:
List 3 items a contract with a supplier may include:

 The parties: Sets out the names, signatures and other business information of the
parties to the contract (you and the hirer).
 Description of services or results: Provides detail about the work to be done or the
result that is expected.
 Payments: Sets out the method, manner and ti

Question 17:
What steps should you take if you encounter a routine supply problem?

1. Identify the Problem: The first area of focus in your problem solving steps is
recognition of the problem. This might sound like common sense; however, this is a
very important step. Try to describe the problem as objectively as possible, as
opposed to focusing on the potential consequences or implications of the problem.
This can give you a better sense of the issue you are specifically dealing with at the
moment.

2. Define and Analyse the Problem: In this second of six problem solving steps, you will
want to figure out what caused the problem, what the problem looks like at this
moment, and the urgency of addressing the problem. Find out the root cause of the
problem. In this step, you want to also learn as much as you can about the problem.
Be flexible in your approach. Do research on the problem. Look at the problem from
 a different perspective. Evaluate all of the different ways in which the problem could
impact you.

3. Generate Potential Solutions: Here you want to brainstorm and come up with as
many solutions as you possibly can for the problem as you come to the third phase
of problem solving steps. Be creative and don’t concern yourself at this point with
how feasible the solutions which can fix the problem. You want a number of
different options to choose from. This process of generating solutions can also help
you look at the problem from multiple perspectives. Keep in mind that it may be
impossible to address all areas of a problem. When this is the case, break the
problem down and try to generate solutions by writing them down or speaking in a
group.

Question 18:
List 3 procedures you can use for issuing stock?

 familiarize yourself with the

 Review the benefits of issuing stock
 Examinethedisadvantagesofissuingstock

Question 19:
List 3 procedures of a manual stocktake:

 To knowpreciselyabouttheflowofthework, stepsshouldbetaken, howlongataskwould

take, and who is responsible for the task
 To be abletoanalysetheprocessofthework,whatwentwrongintheprocess,andwhat
could be done to improve it
 To aligntheteam/employeesintherightdirectiontoachievethebusinessgoals

Question 20:
List 4 procedures of a computerised stocktake:

 schedule your stock takes to reduce impact on business operations

clean an drganize your stock room before performing your stocktake
 Organize your stocks taking tools ahead of time
 only use up=to date inventory data

Question 21:
Who usually performs the stocktake?

Supervisor
Manger

Head chef

Question 22:
List 5 pieces of information you might find on a stocktake report.

 Plan Ahead
 Organise Staff
 Know what needs to be counted
 Value your stock correctly
 Get value for your stock take

Question 23:
If the cost of goods sold for Canadian Club Whiskey is $240,000 per year, and the average stock
held is $10,000, what should be the re-order point for placing an order?
(without considering the delivery time for this calculation)

 Size of stock (weight, volume, number of items).

 The value of opening stock

 Costandsellingpriceofitemsonhand.

 Actual quantity and dollar value of stock on hand and in storage.  The minimum
order/quantity specified by the supplier.

Question 24:
Give an example of a type of computerised stock control system.

 Expand networking; by expanding the size of the network that the company have,
it’s easier for the company to know about the current and emerging trends in their
chosen industry
 Utilize internet sources; start by subscribing to journal/blog/website that’s relevant
to the industry of the company
Market research; doing a market research is the best way in researching for the
current and new trends in the industry, by directly taking the opinion of the
customers and consider their preferences
Question 25:
Explain the features and uses of the following stock control systems:

Employee will be able to talk openly about the problems that they
Bin card system encounter during work, which will make it easier for their team leader to
identify those problems and think of a way to solve it.
New and innovative ways in solving problems. Problems will be solved
Imprest system
easier and faster
Integrated point- Make it easier for their team leader to identify those problems and think
of-sale system of a way to solve it.
Open communication with other colleagues will also help the employees
Ledger system in exchanging ideas and opinion, which will result in new and innovative
ways in solving problems. Problems will be solved easier and faster
Question 26:
There are several aspects which must be considered to maintain storage areas. What does this
need to include for the following aspects?

Temperature and humidity – Seminar about the quality of service

Lighting – Job rotation

Vermin and Pests – Performance evaluation and assessment (determine the need of training
sessions)

Question 27:
What are the key features of the following security issues? What do these entail?

1. Collusion: - small hotels with few staff members might have no visible security because
they are not concerned as much as their aesthetic image.

2. Non-Existent Suppliers: - loss of money for the business if the supplier does not exist. This is an
unethical approach and the breach of law.

3. Processing Theft: - Contrary to popular belief, it is usually not e disgruntled employee that is
going to steal from you. Disgruntled employees are usually ok because they tell you what is
on their mind, both professionally and personally

Question 28:
When using storage equipment such as trolleys and forklifts, it is essential that you use them in
the safe and correct manner.
List 6 examples of safe work practices:

o Maintain and check equipment regularly.

o Stay sober
o Take regular breaks
o Use mechanical aids whenever possible
o Provide appropriate training and guidelines