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Ricketts Questionnaire

The document is a 15 question questionnaire about communication in the workplace. It asks respondents about their demographics, job tenure, satisfaction, how they rate their communication skills, whether communication and conflict are issues, and the effects of good and poor communication. It also contains 10 interview questions about communication problems, the role of communication, required skills, effective communication, challenges, benefits of training, importance of listening, dealing with breakdowns, timeliness of responses, and the relationship between conflict and communication.

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81 views

Ricketts Questionnaire

The document is a 15 question questionnaire about communication in the workplace. It asks respondents about their demographics, job tenure, satisfaction, how they rate their communication skills, whether communication and conflict are issues, and the effects of good and poor communication. It also contains 10 interview questions about communication problems, the role of communication, required skills, effective communication, challenges, benefits of training, importance of listening, dealing with breakdowns, timeliness of responses, and the relationship between conflict and communication.

Uploaded by

pat sam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Questionnaire

Instruction: Kindly complete the questionnaire by placing a tick ✔️beside the


response of your choice. This is not a test. There are no wrong or right answers.
Do not write your name on the paper.

1. What is your gender?


[] Male [] Female

2. How old are you? What is your age range


[] 19-25 [] 26-31
[] 33-39 [] 40 &’ over

3. How long have you been working at The Jamaica Boilers Group of
Companies?
[] less than a year [] 1-5years
[] 6-10year [] 10 years &’ over

4. Are you satisfied working at this company?


[] yes [] no

5. On a scale of 1-10 how would you rate your self as a communicator?


[] 1-3 [] 4-6
[] 7-9 [] 10
6. Do you think communication is a major issue in your workplace? (7)
[] yes [] no
[] sometimes [] most times

7. How effective is communication in your work place?(6)


[] very effective [] not effective

8. What effect does no communication have among workers?


[] task are hard to complete
[]more misunderstandings.
[] increased employees grumbling
[] less accountability and empowerment

9. Do you agree that effective communication have a positive impact on the


company?
[] agree. [] strongly agree
[] disagree [] strongly disagree
10.On a scale of 1-10 how effective is communication between you and your
co-workers?
[] 1-3 [] 4-6
[] 7-9 [] 10

11. How would you make communication effective between you and co-
workers?
[] provide clear information.
[] handle conflicts with diplomacy
[] communicate face-to-face whenever possible
[] combine verbal and nonverbal communication

12.How often does conflict occur in the organization?


[] everyday [] once a week
[] once a month [] other_______

13.Does conflict often leads to lack of communication among workers?


[] sometimes [] most times
[] always [] never

14.Do you practice good communication skills in the work place?


[] yes. [] no
[] sometimes [] always

15.How important is listening in communication?


[] very important [] not important
[] important
Interview Questions

I. What are some major problem do you experience in the


organization?
II. What major role does effective communication play in the
organization?
III. What are some communication skills required in the workplace?
IV. How would you describe effective communication?
V. What are the greatest challenges to good communication?
VI. Do you believe employees could benefit from communication
courses?
VII. How important is listening in communication?
VIII. What would you do if there was a breakdown in communication at
work?
IX. Do you you usually receive timely reeponses when information is
communicated among you and your co-workers ?
X. Does conflict leads to lack of communication among workers?

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