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Cesar Ritz (Answer)

Cesar Ritz was an innovative and caring hotelier who rose to the top of the industry through hard work and an ability to communicate well with customers. He learned how to understand wealthy guests and ensure they received excellent service. Ritz began his career at a young age and worked to remember customers' preferences. His story demonstrates that general managers should possess strong communication skills and a commitment to hard work, as these qualities allowed Ritz to build his reputation over time. His rags-to-riches story provides motivation by showing that one can rise from an entry-level position through determination.

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Liwanen L. Lynneth
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199 views

Cesar Ritz (Answer)

Cesar Ritz was an innovative and caring hotelier who rose to the top of the industry through hard work and an ability to communicate well with customers. He learned how to understand wealthy guests and ensure they received excellent service. Ritz began his career at a young age and worked to remember customers' preferences. His story demonstrates that general managers should possess strong communication skills and a commitment to hard work, as these qualities allowed Ritz to build his reputation over time. His rags-to-riches story provides motivation by showing that one can rise from an entry-level position through determination.

Uploaded by

Liwanen L. Lynneth
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Questions:

1. Give at least five admiring traits of Cesar Ritz, support your answer by citing evidence from the article.

A. Intelligent > because he acquired the keys of success fast, he swiftly ascended to the top of the
hotel business.
B. Innovative > He built a staff that produced the greatest cuisine in Europe in the most opulent of
settings, with Escoffier as executive chef.
C. Caring >He learnt how to think about the wealthy and famous, as well as how to attend after the
visitors.
D. Ability to Communicate > he kept track of the customers' likes and dislikes, which is why they
always ask for him to serve them.
E. A hard worker > because he began working in the hotel business as an apprenticed hotel keeper
at the age of 15, and it was the start of his career.

2. Considering the story of Cesar Ritz, what could be the most important thing that a General Manager
should possess?

The most crucial qualities a general manager should possess are strong communication skills and the
ability to work hard. Cesar Ritz rose to prominence in his day due to his ability to interact with others
and his commitment to his profession. That he would be able to flourish and build a reputation for
himself as time goes on.

3. Is the story motivating? Explain.

Cesar Ritz was a legend in his own time; like so many of the industry's early leaders, he started at the
bottom and worked his way up. It motivates me because he was so determined to work in the industry
at the age of 15 that he became a general manager; one day we will be working in a same ground, As a
receptionist who interacts with customers and socializes with them.

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