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Making An Appointment

Here are the answers: 1. I'd like to make an appointment to see the doctor. When is she available? 2. Just a moment while I pull up your file. 3. Have you had your physical yet this year? If not, you should make an appointment. 4. You should stay home from work or school if you have a fever, cold, bad cough or other contagious illness. 5. I'm not feeling very well. I think I need to sit down. 6. Thank you for arriving on time. Have you been to this practice before? 7. Could you make a follow-up appointment in the next two weeks? 8

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Refta Sekar Devi
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94 views

Making An Appointment

Here are the answers: 1. I'd like to make an appointment to see the doctor. When is she available? 2. Just a moment while I pull up your file. 3. Have you had your physical yet this year? If not, you should make an appointment. 4. You should stay home from work or school if you have a fever, cold, bad cough or other contagious illness. 5. I'm not feeling very well. I think I need to sit down. 6. Thank you for arriving on time. Have you been to this practice before? 7. Could you make a follow-up appointment in the next two weeks? 8

Uploaded by

Refta Sekar Devi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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MAKING AN APPOINTMENT Practice

Scheduling Medical Appoinment


Dentist Office Assistant: Good morning, Beautiful Smile Dentistry, this is Jamie. How may I help you today?

Patient: Good morning, I'd like to schedule a check-up.

Dentist Office Assistant : I'd be happy to do that for you. Have you been to Beautiful Smile before?

Patient : Yes, I have. My last check-up was six months ago.

Dentist Office Assistant : Great. Can I get your name, please?

Patient : Yes, of course, sorry. My name is [name].

Dentist Office Assistant : Thank you, [name]. Which dentist did you see on your last check-up.

Patient : I'm not sure, really.


Dentist Office Assistant : That's OK. Let me check your chart... Oh, Dr. Lee.

Patient : Yes, that's right.

Dentist Office Assistant : OK... Dr. Lee has time on next Friday in the morning.
Patient : Hmmm... that's not good. I've got work. How about the week after that?

Dentist Office Assistant : Yes, Dr. Lee has sometimes open. Would you like to suggest a time?

Patient : Does he have anything open in the afternoon?

Dentist Office Assistant : Yes, we could fit you in on Thursday, January 14th at 2.30 in the afternoon.

Patient : Great. That'll work.

Dentist Office Assistant : OK, thank you for calling Mr....., we'll see you next week.

Patient : Thank you, bye-bye.


KEY PHRASES FOR MAKING APPOINTMENTS TO
EMPHASIZE
"I'd like to schedule or make an appointment,"
"I wish I could help" as a rejection—
PERSONAL INFORMATION IN MAKING AN
APPOINTMENT
Patient
Name
Time
Contact person

Dentist:
Name
Schedule
CONFIRMING AN APPOINTMENT
Confirming
Rescheduling appointment
Canceling appointment

Confirming appointment can be by texting and making a call.


Doctor's Assistant: Good morning, Doctor Jensen's Dental office. How may I help you?
Patient: Hello, I'd like to make an appointment to see Doctor Jensen, please.
Doctor's Assistant: Have you been in to see Doctor Jensen before?
Patient: Yes, I have. I had a physical last year.
Doctor's Assistant: Fine, what is your name?
Patient: Maria Sanchez.
Doctor's Assistant: Thank you, Ms. Sanchez, let me pull up your file... Okay, I've located your information. What's the reason for your making
an appointment?
Patient: My venners doesn’t look very well lately.
Doctor's Assistant: Do you need urgent treatment?
Patient: No, not necessarily, but I'd like to see the doctor soon.
Doctor's Assistant: Of course, how about next Monday? There's a slot available at 10 in the morning.
Patient: I'm afraid I'm working at 10. Is there anything available after three?
Doctor's Assistant: Let me see. Not on Monday, but we have a three o'clock opening next Wednesday. Would you like to come in then?
Patient: Yes, next Wednesday at three would be great.
Doctor's Assistant: All right, I'll pencil you in for three o'clock next Wednesday.
Patient: Thank you for your help.
Doctor's Assistant: You're welcome. We'll see you next week. Goodbye.
Patient: Goodbye.
TRUE OR FALSE?

Decide whether the following statements are true or false:


1. Ms. Sanchez has never seen Doctor Jensen.
2. Ms. Sanchez had a examination with Doctor Jensen last year.
3. The doctor's assistant already has the file open.
4. Ms. Sanchez is feeling fine these days.
5. Ms. Sanchez needs urgent teatment.
6. She can't come in for a morning appointment.
7. Ms. Sanchez schedules an appointment for next week.
KEY MAKING AN APPOINTMENT PHRASES

Make an appointment: schedule a time to see the doctor


Have you been in before?: used to ask if the patient has seen the doctor before
Physical (examination: yearly check-up to see if everything is okay.
Pull up a file: find a patient's information
Not feeling very well: feel ill or sick
Urgent care: similar to an emergency room, but for everyday problems
A slot: an available time to make an appointment
Is there anything open?: used to check if there is an available time for an appointment
Pencil someone in: to schedule an appointment
KEY VOCABULARY

Medical billing specialist: (noun) a person who processes charges to insurance


companies
Insurance provider: (noun) company that insurances people for their health care
needs
Medicare: (noun) a form of insurance in the US for people over 65
Co-payment / co-pay: (noun) partial payment of your medical bill
Medication: (noun) medicine
READING
Preparing for your Appointment
Once you've made an appointment you'll need to make sure you're prepared for your doctor's visit. Here is a short overview
of what you'll need in the United States.
Insurance / Medicaid / Medicare Card
In the US doctors have medical billing specialists whose job it is to bill the correct insurance provider. There are many
insurance providers, so it's essential to bring your insurance card. If you are over 65, you probably will need your Medicare
card.
Cash, Check or Credit/Debit Card to Pay for Co-payment
Many insurance companies require a co-payment which represents a small portion of the total bill. Co-payments can be as
little as $5 for some medicines, and as much as 20 percent or more of larger bills. Make sure to check with your insurance
provider for much information on co-payments in your individual insurance plan as these vary widely. Bring some form of
payment to your appointment to take care of your co-pay.
Medication List
It's important for your doctor to know which medications you take. Bring a list of all medications that you currently take
TRUE OR FALSE?

Co-payments are payments made by the insurance company to the doctor to pay for
your medical appointments.
Medical billing specialists will help you deal with insurance companies.
Everyone in the US can take advantage of Medicare.
It's a good idea to bring a list of your medications to a doctor's appointment.
ANSWERS:

False - patients are responsible for co-payments.


True - medical billing specialists specialize in working with insurance companies.
False - Medicare is national insurance for those over 65.
True - it's important for your doctor to know which medications you are taking
1. I'd like to make an __________ to see the doctor. When is she __________?
time...here
appointment...available
appointment...mine
2. Just a moment while I _________ up your file.
pull
look
Both answers are correct.
3. Have you had your ______________yet this year? If not, you should _________
an appointment.
physical...make
check up...schedule
Both answers are correct.
4. You should stay home from work or school if you have a fever, cold, bad cough
or other __________ illness.
contagious
disgusting
unhealthy
5. I'm not feeling very ________. I think I need to sit down.
nice
well
frisky
6. Thank you for arriving on time. Have you been to this __________ before?
practice
place
planet
7. Could you make a __________ appointment in the next two weeks?
next
beginning
follow-up
8. I have a two o'clock __________ next week. Would you like that?
slot
opening
Both answers are correct.

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