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Figure 1: Locate The Exchange Server Object in Exchange System Manager

Exchange administrators can use Message Tracking to determine if an email sent by a user left the Exchange organization or not. It is enabled on Exchange servers in Exchange System Manager and allows specifying search criteria like sender, recipient, and date range to track messages in the Message Tracking Center. While it only provides visibility within the Exchange organization, it helps administrators ensure issues are not caused by delays on their side.

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24 views4 pages

Figure 1: Locate The Exchange Server Object in Exchange System Manager

Exchange administrators can use Message Tracking to determine if an email sent by a user left the Exchange organization or not. It is enabled on Exchange servers in Exchange System Manager and allows specifying search criteria like sender, recipient, and date range to track messages in the Message Tracking Center. While it only provides visibility within the Exchange organization, it helps administrators ensure issues are not caused by delays on their side.

Uploaded by

tinu
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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As an Exchange Aministrator you know the question from your Exchange users "where is my

message which I sent to Mister X and Mister W". With enabled Exchange Message Tracking you
can tell your users whether the e-mail has left your Exchange organization or not. OK, this
feature is not helpful after the message has left your Exchange organization and there are many
more hops where the message could be rejected or deleted, but it gives you the certainty that you
are not responsible for delay.

Message Tracking can be enabled on the Exchange Server object in Exchange System Manager
or with the help of System Policies for more than one Exchange Server.

To enable Exchange Message Tracking, start the Exchange System Manager and navigate to the
Server object on which you want to activate Message Tracking.

Figure 1: Locate the Exchange Server object in Exchange System Manager

Now you can enable Message Tracking and Subject Logging. If you enable Subject logging and
display, the subject of every message will be displayed in the Exchange Message Tracking
Center.

Please note that enabling of Subject Logging can produce some processing overhead on highly
used Exchange Servers and you must also ensure that your security policy allows the logging of
e-mail subjects.

You must specify the number of days after old logfiles will be deleted.

The Default Logfile directory is c:\program files\ExchSrvr\Servername.LOG.


Figure 2: Enable Message Tracking and Logging

After enabling Message Tracking and Logging, you will get the following message:

Figure 3: Warning Message that you must grant users read Access to the Message Tracking
directory

By enabling Message Tracking, Exchange shares the Message Tracking directory for
Administrators only, so you will need to grant read access to the share for users performing
Message Tracking.

Figure 4: Message Tracking Share


Now it is time to navigate to the Exchange Message Tracking Center. The Message Tracking
Center allows you to track Messages. You can specify the Sender of the Messages and the
Recipient of the Message. You can specify the logging time from where you will track messages.
After you enter the required information you can click "Find Now". If your search options are
correct, you will see the Messages in the Message Tracking Center.

Figure 5: Message Tracking Center

If you doubleclick the Message a new window with more information about the message will
appear. Now you can see the Message Flow in detail. As you can see in this example, the
Message was submitted from the Exchange Store, transmitted to the Advanced Queuing Engine
routed through the Categorizer and delivered locally to [email protected]. This example
deals with a single Server Message Flow, where it is easy to track where the Message has gone.
Message Tracking is more powerful if you track messages in a multi Server scenario or when the
message leaves the Exchange organization through a Connector or virtual SMTP server.

Figure 6: Message Tracking details


Exchange Message Tracking maintains a text logfile for every day. It is simple textfile so you
can open the file with notepad or Excel for advanced analysis.

Figure 7: Message Tracking logfile

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