Summer Training Report
Summer Training Report
Undertaken at
MBA - II SEM
-1-
ACKNOWLEDGEMENT
The internship opportunity i had with Bank of Baroda was a great chance for
learning and a profession development. Therefore I consider myself as a very
lucky individual as i was provided with an opportunity to be a part of it. I am
also grateful for having a chance to meet so many people and professional
who led me through this internship period.
For preparing the Project Report, I was given various loan proposals to avail
the necessary information. The blend of learning and knowledge acquired
during my practical studies at the company is presented in this Project Report.
Various Inspections in the various industries were also done which gave
exposure related to checking of security and other documents given by the
borrower party.
The rationale behind preparing the Project Report is to study the credit
appraisal basics, history and development of MSME’s ,major players in
MSME’s , contribution of MSME’s in the growth of Bank &economy and its
functional areas like relationship managing, credit managing, marketing etc.
The Project Report starts with the introduction & history of bank of Baroda,
basic concepts of MSME’s, importance of MSME’s and suggestions to support
financing under micro and small enterprises..
The information presented in this Project Report is obtained from sources like
Bank Personnel, Bank websites, other websites, Bank reports, and Other
literature works.
DECLARATION
All the information contained in the report has been obtained from the primary
research and data available and searching through internet and books which
provided in depth knowledge about the topic undertaken.
I also declare that all the data presented is true to best of my knowledge which
is fully and specifically acknowledged.
AARUSHI MATHUR
Executive Summary
The Small and Medium Enterprises (SMEs) play a vital role in the industrial
development of any country. The importance of the SME sector is well
recognized worldwide due to its significant contribution to gratifying various
socio-economic objectives, such as higher growth of employment, output,
promotion of exports and fostering entrepreneurship.
Outlook towards the SMEs is very much important to strengthen it. The
premises for such an outlook that is essential for Indian SMEs to combat the
challenges ahead, are outlined below:
Acknowledgement 2
Preface 3
Declaration 4
Executive Summary 5
7. Suggestions 87-89
8. Limitations 90
9. Conclusion 91-92
The definition of MSME was altered, and was announced by the Government
of India on 13th May 2020. Given below is the new definition of MSME:
The criteria for MSME classification have been changed from Investment
to Investment and Annual Turnover.
The Government of India also increased the investment limit for
classification of MSME units. This means, that more firms and enterprises
can now avail MSME schemes.
Criteria for the classification of MSMEs is now uniform for Manufacturing
and Services Enterprises which is given below in the table below:
Micro, Small, and Medium Enterprises can avail MSME loans for the
expansion of businesses or for setting up new enterprises. The interest rates
on MSME loans start at 7.65% p.a. The loan amount sanctioned ranges from
as low as Rs.50,000 and can go up to a few crores. On the basis of the
sanctioned loan amount, the loan repayment tenure can go up to 15 years.
The Ministry of Micro, Small and Medium Enterprises 26th June 2020
regarding revision of definition of MSMEs Apart from the old criteria of
categorization of MSMEs on the basis of investment in Plant and
Machinery/Equipment, an additional criterion This revision is expected to pave
way for strengthening and
growth of the MSMEs. Particularly, the provision of excluding the exports from
counting of turnover will encourage the MSMEs to export more and more
without fearing to MSME enterprises. Secondly, the difference between
manufacturing and services sector has been removed and now both are at
same level of treatment. Now an enterprise is being classified as a micro, small
or medium enterprise basis of the following criteria ,
Calculation of turnover
ix. Exports of goods or services or both, shall be excluded while calculating the
turnover of any enterprise whether micro, small or medium, for the purposes of
classification.
x. Information as regards turnover and exports turnover for an enterprise shall be
linked to the Income Tax Act or the Central Goods and Services Act (CGST
Act) and the GSTIN.
xi. The turnover related figures of such enterprise which do not have PAN will be
considered on self-declaration basis for a period up to 31st March, 2021 and
thereafter, PAN and GSTIN shall be mandatory.
Market Size
India has approximately 6.3 crore MSMEs. As per the MSME Ministry data, as
of May 16, 2021, the Udyam Registration portal registered 30,00,822 MSMEs,
which replaced the former process of filing for Udyog Aadhaar Memorandum
(UAM). Registered micro-enterprises stood at ~ 28 lakh (93%), followed by
small enterprises at 1.78 lakh (6%) and midsized enterprises at 24,657 (1%).
The Indian MSMEs sector contributes about 29% towards the GDP through its
national and international trade.
The BSE SME (small and medium enterprises) platform is expected to witness
>60 SMEs to enter the market in one year (2021-22) to bring up equity funds for
meeting their business requirements. The initial public offering (IPO) route
witnessed 16 SMEs enter the market; they raised Rs. 100 crore (US$ 13.74
million) in 2020. In June 2021, Bombay Stock Exchange (BSE) announced that
it has collaborated with Electronics and Computer Software Export Promotion
Council (ESC) to build awareness among small businesses and start-ups about
advantages of listing.
MSMEs are being encouraged to market their products on the e-commerce
site, especially through Government e-Marketplace (GeM), owned and run by
the government, wherefrom Ministries and PSUs (public sector undertakings)
source their procurement. As of June 25, 2021, GeM portal has served 6.87
million orders worth Rs.116,291 crore (US$ 15.67 billion) from 2 million
registered sellers and service providers for 52,651 government buyers.
Recent Developments:
Statutory Bodies
MSME Ministry has four statutory bodies namely, Khadi and Village Industries
Commission (KVIC) who is responsible for promoting and developing khadi and
village industries for providing employment opportunities in rural areas, thereby
strengthening the rural economy, Coir Board in charge of promoting overall
development of the coir industry and improving living conditions of workers in
this industry, National Small Industries Corporation Limited (NSIC) responsible
for promoting, aiding and fostering growth of micro and small enterprises in the
country, generally on commercial basis, National Institute for Micro, Small and
Medium Enterprises, (NI-MSME) incharge of enterprise promotion and
entrepreneurship development, enabling enterprise creation, performing
diagnostic development studies for policy formulation, etc. and lastly, Mahatma
Gandhi Institute for Rural Industrialisation (MGIRI) responsible for accelerating
rural industrialisation for sustainable village economy, attract professionals and
experts to Gram Swaraj, empower traditional artisans, encourage innovation
through pilot study/field trials and R&D for alternative technology using local
resources. New online system of MSME/Udyam Registration launched by the
Union MSME Ministry, w.e.f. July 01, 2020, successfully registered >1.1 million
MSMEs until November 2020. In June 2021, the Ministry of Micro, Small and
Medium Enterprises extended the validity of Udyog Aadhaar Memorandum
from March 31, 2021, to December 31, 2021.
O Management Risks
O Marketing Risks
O Technology
obsolescence O Human
Resource Risks
600000 60.0%
7
500000 43532 50.0%
9357
400000 40.0%
0.9%
Micro Small Un-Clasified
Figure 1 showcases distribution of Micro, Small, and Medium enterprises in the country. There are a
total of 10,02,757 registrations till end of October 2020. It may be seen that the most of registered
enterprises are Micro enterprises with a total of 7,21,096, which is 71.9% of total registrations.
Small enterprises with a total registration of 43,532
enterprises, share 4.3% of all registrations. Medium category registrations are only
9,357 (0.9%). 2,28,772 (22.8%) registrations are being verified and further classified. But as per the
category details received for 7,73,985 enterprises; shares of Micro, Small and Medium enterprises
are 93.17%, 5.62% and 1.21% respectively.
Turnover wise Trends for Micro Enterprises
600000
537307
500000
400000
101213
100000
34487 27707 23368 25402
0
Up to 10 lakh More th n 10 lakh More than 25 lakh More than 50 lakh More than 1 C . to More than 2 Cr. to to 25
lakh a to 50 lakh to 1 Cr. 2 Cr. r 5 Cr.
The above graph depicts turnover wise segregation of Micro enterprises. According to data, more
than 5,00,000 micro units have turnover up to Rs. 10 lakh, whereas more than 25,000 micro units
have turnover between Rs. 2 Cr. to 5 Cr.
IMPACT OF COVID -19 ON TIMES MICRO, SMALL, MEDIUM ENTERPRISES
COVID -19 has had an unforeseen impact on the global economy. Although
the pandemic has affected firms of all sizes, but SMEs have been more
vulnerable. These smaller firms are typically more financially fragile and have
smaller cash buffers than their larger counterparts, making them less resilient
to crises. A recent survey by EY amongst 1000 MSME entrepreneurs
highlighted that more than 70% of the respondents were impacted during
COVID-19 because of reduced orders, loss in business, availability of raw and
liquidity issues.
At the same time, the access to finance challenges has been exasperated for
these firms. As per RBI’s data, credit growth to micro and small industries
decelerated to 0.5 per cent in March 2021 from 1.7 per cent a year ago.
Despite having multiple Central, State, Bank schemes targeting financial
assistance, availing credit from banks remains a pain point for all MSMEs.
At the same time India’s fintech ecosystem continues to evolve and push
traditional boundaries. These entities have removed administrative layers to
make transactions more effective, making delivery of loans more
decentralized. More collaboration between Fintech and traditional lending
institutions can help spur world-class infrastructure and capabilities.
Power of Alternate Data
Many fintechs and other financial institutions are utilizing technological tools
to conduct online due diligence of MSMEs by analysing data from several
sources using automated algorithms and managing risks more effectively.
Beyond the transaction and financial data, this also includes social & mobile
data, utilities data, macro data, and other environmental data, and generating
a comprehensive credit score for the customer leveraging AI/ML based risk
models. This has the potential to move from assessing physical collateral to
assessing information collateral.
The Union Budget 2021-2022 brought relief to the capital-starved MSMEs, with
the government infusing Rs 15,700 crore for the sector. The decision to
incentivize the incorporation of One Person Companies (OPCs) in the budget
will feed the MSME ecosystem.
Also by redefining MSME, the central government and Ministry of MSMEs
have brought in a large number of micro and small units under the sector,
benefitting them with their measures, schemes and concessions.
Often the National Company Law Tribunal (NCLT) proceedings lead to
drainage of precious financial resources for the sector. To push for faster
resolution of cases, the government has sought to strengthen NCLT
framework while announcing the introduction of alternate methods of debt
resolution, such as via e-courts and special framework for MSMEs.
The government had already initiated numerous measures under Atmanir
bhar Bharat Abhiyan. The measures include Rs 20,000 crore subordinate
debt .. for MSMEs and Rs 50,000 crore equity infusion through MSME funds
of funds.
MSMEs also benefited from Rs 3 lakh crore Emergency Credit Line Guarantee
Scheme (ECLGS). With a cumulative of Rs 2.39 lakh crore loan already been
sanctioned as of January 29, the collateral free automatic loan for businesses
has been a major support to the sector. The rationalization of taxes and duties
(for various products from steel and alloys to garments and leather) favours
domestic manufacturers and will further boost the sector.
.
MSME Lending Portfolio Trends
The total on-balance sheet commercial lending exposure in India stood at ₹67.03
lakh crores in Jun’20, marginally lower than ₹69.77 lakh crores from Jun’19.
MSME Segment is at ₹16.94 lakh crores credit exposure as of Jun’20 and has
observed reduction in credit exposure across most sub-segments of MSME
lending except the Very Small and Micro1 sub-segments. Large corporates
segment is at ₹50.09 lakh crores credit exposure as of Jun’20 and has observed
a YoY contraction of 3.3% for the period Jun’19 to Jun’20
Commercial loans classified on the basis of credit exposure aggregated at entity level, Very Small:
<10L; Micro1: 10L-50L; Micro2: 50L-1Cr; Small: ≥1Cr<10Cr; Medium1: ≥ 10Cr
<25Cr;Medium2: ≥ 25Cr <50Cr; Large ≥ 50Cr. Micro segment includes Very Small, Micro1 and Micro2
segments and Medium segment includes Medium 1 and Medium 2
- 27 -
CREDIT GROWTH IN MSME LENDING
13%
12%
9%
8%
Jun'18
Jun'19
State-wise MSME portfolio growth indicates that credit outstanding has contracted in
most of the States. Top 18 States are depicted in order of MSME credit outstanding.
Maharashtra experienced highest slowdown in growth, followed by Gujarat. While
Chhattisgarh and Bihar witnessed slight growth in the MSME portfolio.
- 28
-
Sl. Name of the Scheme Benefit Total no. of Total Expendi- ture
No Type beneficiarie (Rs. crores) (2020-21)
. s (2020-21) (upto 31.12.20)
(upto 31.12.20)
1 ATI Scheme (Training Component) In Kind 1279 0.86
Bank of Baroda is having a long, eventful and glorious history of 100 years. HH
Sir Maharaja Sayajirao Gaekwad-III founded the Bank. The Bank made a
humble beginning in 1908 in a small building in Baroda. On 20th July 1908 Bank
of Baroda Limited was registered under the Baroda Companies Act of 1897,
with a paid up capital of Rs.20 lacs and Shri Vithaldas
Damodar Thackersey as the first Chairman.
1908-1959
London.
1960s
1961: BoB merged in New Citizen Bank of India. This merger helped it
increase its branch network in Maharashtra. BOB also opened a branch in Fiji.
1967: The Tanzanian government nationalized BoB’s three branches there and
transferred their operations to the Tanzanian government-owned National
Banking Corporation.
1969: The government of India nationalized 14 top banks, including BoB. Bob
incorporated its operations in Uganda as a 51% subsidiary, with the
government owning the rest.
1970s
Dhabi.
1976: BoB opened a branch in Oman and another in Brussels. The Brussels
branch was aimed at Indian firms from Mumbai (Bombay) engaged in diamond
cutting and jewellery having business in Antwerp, a major center for diamond
cutting.
1985: BoB (20%), Bank of India (20%), Central Bank of India (20%) and ZIMCO
(Zambian government; 40%) established Indo-Zambia Bank (Lusaka). BoB also
opened an Offshore Banking Unit (OBU) in Bahrain.
1988: BoB acquired Traders Bank, which had a branch network in Delhi.
1990s
1990: BoB opened an OBU in Mauritius, but closed its representative office in
Sydney.
1991: BoB took over the London branches of Union Bank of India and Punjab &
Sind Bank (P&S). P&S’s branch had been established before 1970 and Union
Bank’s after 1980. The Reserve Bank of India ordered the takeover of the two
following the banks' involvement in the Sethia fraud in 1987 and subsequent
losses.
1996: BoB Bank entered the capital market in December with an Initial Public
Offering (IPO). The Government of India is still the largest shareholder, owning
66% of the bank's equity.
BoB also incorporate wholly owned subsidiary BOB Capital Markets Ltd.for
Broking Business.
1999: BoB merged in Bareilly Corporation Bank in another rescue. At the time,
Bareilly had 64 branches, including four in Delhi.
Guyana. BoB added a branch in Mauritius, but closed its Harrow Branch in
London.
2000s
2002: BoB acquired Benares State Bank (BSB) at the Reserve Bank of India’s
request. BSB was established in 1946 but traced its origins back to 1871 and
its function as the treasury office of the Benares state. In 1964, BSB had
acquired Bareilly Bank (est. 1934), with seven branches; it also had taken over
Lucknow Bank in 1968. The acquisition of BSB brought BOB 105 new
branches.
2002: Bank of Baroda (Uganda) was listed on the Uganda Securities Exchange
(USE).
2004: BoB acquired the failed Gujarat Local Area Bank, and returned to
Tanzania by establishing a subsidiary in Dar-es-Salaam. BoB also opened a
representative office each in Kuala Lumpur, Malaysia, and Guangdong, China.
2005: BoB built a Global Data Centre (DC) in Mumbai for running its centralized
banking solution (CBS) and other applications in more than 1,900 branches
across India and 20 other counties where the bank operates. BoB also opened
a representative office in Thailand.
2007: In its centenary year, BoB’s total business crossed 2.09 lakh crores, its
branches crossed 1000, and its global customer base 29 million people.
2008: BoB opened a joint venture life insurance company with Andhra Bank
and Legal and General (UK) called India First Life Insurance Company
2009: The Bank of Baroda registered with the Reserve Bank of New Zealand,
enabling it to trade as a bank in New Zealand (2009/09/01)
Backed by the great vision of the founding father, Maharaja Sayajirao Gaekwad
III, Bank has a rich heritage of many flagship achievements, pioneering
endeavors and an undisputedly strong place in the Indian Banking industry
today. The Bank of Baroda has seen many ups and downs over a period of 100
years but stood undaunted to surmount all hurdles, coming out with flying colors
and reinforcing its strong fundamentals. The world was convinced time and
again that this is the Bank with impregnable foundation and immense potential
to forge ahead to contribute to the nation’s economic growth.
Bank of Baroda is one of the oldest banking institutions in India, having been
established in 1908 from a small building in Baroda, Gujarat State. It was set up
with a paid up capital of Rs.20 lakhs by the then ruler of Baroda, Maharaja
Sayajirao Gaekwad.
International presence
Among the Bank of Baroda's overseas branches are ones in the world's major
financial centres (e.g., New York, London, Dubai, Hong
Kong, Brussels and Singapore), as well as a number in other countries. The
bank is engaged in retail banking via the branches of subsidiaries
in Botswana, Guyana, Kenya, Tanzania, and Uganda. The bank plans has
recently upgraded its representative office in Australia to a branch and set up
a joint venture commercial bank in Malaysia. It has a large presence
in Mauritius with about nine branches spread out in the country. [20]
The Bank of Baroda has received permission or in-principle approval from host
country regulators to open new offices in Trinidad and Tobago and Ghana,
where it seeks to establish joint ventures or subsidiaries. The bank has
received Reserve Bank of India approval to open offices in the
Maldives, and New Zealand. It is seeking approval for operations in
Bahrain, South Africa, Kuwait, Mozambique, and Qatar, and is
establishing offices
in Canada, New Zealand, Sri Lanka, Bahrain, Saudi Arabia, and Russia. It
also has plans to extend its existing operations in the United Kingdom, the
United Arab Emirates, and Botswana.
ISIN INE028A01039
Industry Banking
Financial services
India[1]
Revenue ₹45,800
crore (US$6.4 billion) (2021)
Operating ₹22,683
income crore (US$3.2 billion) (2021)
Parent Ministry of
Finance , Government of India
Website www.bankofbaroda.com
BANK NETWORK
Ltd.
(Guyana) Inc.
Joint Venture
Representative Offices
Australia, Malaysia,
Thailand. Indian
Subsidiaries:
(1) Bahamas (2) Belgium (3) Botswana (4) Bangkok (5) China (6) Fiji Island (7)
Guyana (8) Hong Kong (9) Kenya (10) Mauritius (11) Malaysia(12) South Africa
(13) Seychelles (14) Sultanate of Oman (15) Singapore (16) Tanzania (17)
Uganda (18) UAE (19) UK (20) USA (21) Zambia (22) Australia (23) Bahrain
(24) Ghana (25) Trinidad & Tobago (26) New Zealand
POSITION
Bank of Baroda is at 3 rd position in India’s top 5 Public sector banks after State
Bank of India and Punjab National Bank. After BOB are IDBI and Bank of India.
BANK’S VISION
It has been a long and eventful journey of almost a century across 19 countries.
Starting in 1908 from a small building in Baroda to its new hi-rise and hi-tech
Baroda Corporate Centre in Mumbai, is a saga of vision, enterprise, financial
prudence and corporate governance
PRODUCTS AND SERVICES
Retail Banking
Wholesale Banking
SME Banking
Wealth Management
De mat account
Product Enquiry
Internet Banking
NRI Remittances
Baroda e-trading
Interest Rates
Deposit Products
Loan Products
NRI Services
Offshore Banking
International Treasury
Bank of Baroda
– SME Loan
Factory
ORGANIZATIONAL SET UP
Bank of Baroda has set up SME Department at Corporate Office headed by the
General Manager with a view to take quick decisions. Bank of Baroda has 60
Specialized SME branches all over India.
Interest
Depends on applicant’s profile and business requirements
Rate
Loan Minimum Limit to borrow is Rs. 30,000 and Maximum is up to Rs. 1 crore,
Amount can exceed as per business requirements
Repayment
Tenure
- 50 -
Collateral Not required for Unsecured Business Loans
Processing
Fee From Nil to 4% of the loan amount
Foreclosure
Charges From Nil to 5% of the outstanding principal amount
Part-
payment From Nil to 4% of the outstanding principal amount
Charges
Loan
Cancellatio Varies from bank to bank
n Charges
Credit
Working Capital Loan, Bill discounting, Overdraft, Cash Credit, Letter of Credit, Bill
Facilities of Purchase, Merchant Cash Advance, etc.
- 51 -
RATE OF INTEREST ON REGULATORY AND NON REGULATORY MSME
LOANS
- 52
-
CMR 7 & Below BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+4.75% SP+5.00% SP+5.25% SP+5.25%
Unrated BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+1.40% SP+1.50% SP+1.60% SP+1.75%
B. CMR1 BRLLR+ BRLLR+ BRLLR+ MCLR+
85% to less 0.40% 0.45% 0.50% 0.50%
than 100% CMR 2 BRLLR+
BRLLR+ BRLLR+ MCLR+
SP+0.70% SP+0.75% SP+0.80% SP+0.85%
CMR3 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+0.75% SP+0.85% SP+0.95% SP+1.10%
CMR4 BRLLR+ BRLLR+ BRLLR+ SP+ MCLR+
SP+1.15% SP+1.25% 1.35% SP+1.50%
CMR5 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP*1.75% SP+1.90% SP+2.05% SP+2.30%
CMR6 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+2.45% SP+2.60% SP+2.75% SP+3.00%
CMR 7 & Below BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+5.00% SP+5.25% SP+5.50% SP+5.75%
Unrated BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+1.60% SP+1.70% SP+1.80% SP+1.75%
C. CMR1 BRLLR+ BRLLR+ BRLLR+ MCLR+
70% to less 0.60% 0.65% 0.70% 0.75%
than 85% CMR 2 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+0.95% SP+1.00% SP+1.05% SP+1.10%
CMR3 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+1.20% SP+1.30% SP+1.40% SP+1.55%
CM R4 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+1.85% SP+1.95% SP+2.05% SP+2.20%
CMR5 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+2.80% SP+2.95% SP+3.05% SP+3.20%
CMR6 BRLLR* BRLLR+ BRLLR+ MCLR+
SP+3.90% SP+4.05% SP+4.20% SP+4.45%
CMR 7 & Below BRLLR+ BRLLR+SP+ BRLLR+ MCLR+
SP+6.50% 6.75% SP+7.00% SP+7.25%
Unrated BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+2.30% SP+2.40% SP+2.50% SP+2.55%
D. CMR1 BRLLR+ BRLLR+ BRLLR+ MCLR+
55% to less 0.80% 0.85% 0.90% 0.95%
than 70% CMR 2 BRLLR+ BRLLR+ BRLLR* M CLR+
SP+1.20% SP+1.25% SP+1.30% SP+1.35%
CMR3 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+1.65% SP+1.75% SP+1.85% SP+2.00%
CM R4 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+2.60 SP+2.70 SP+2.80 SP+2.9
% % % 5
%
CMR5 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+4.30 SP+4.5
SP+4.00 SP+4.15 % 5
% % %
CMR6 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+6.00 SP+6.2
SP+5.70 SP+5.85 % 5
% % %
CM R 7 & BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+8.25 SP+8.2
Below SP+8.25 SP+8.25 % 5
% % %
Un rated BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+3.20 SP+3.3
SP+3.00 SP+3.10 % 5
% % %
E. CMR1 BRLLR BRLLR BRLLR MCLR+
40% to less + + + 1.05%
than 55% 1.00% 1.00% 1.00%
CM R 2 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+1.55 SP+1.6
SP+1.45 SP+1.50 % 0
% % %
CM R3 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+2.30 SP+2.4
SP+2.10 SP+2.20 % 5
% % %
CMR4 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+3.55 SP+3.7
SP+3.35 SP+3.45 % 0
% % %
CMR5 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+5.45 SP+5.7
SP+5.15 SP+5.30 % 0
% % %
CMR6 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+7.45 SP+7.4
SP+7.45 SP+7.45 % 5
% % %
CMR 7 & BRLLR+ BRLLR+ BRLLR+ MCLR+
Below SP+8.25 SP+8.25 SP+8.25 SP+8.2
% % % 5
%
Unrated BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+3.70 SP+3.80 SP+3.90 SP+4.0
% % % 5
%
F. CM R1 BRLLR BRLLR BRLLR MCLR+
+ 1.35%
30% to less + + 1.30%
than 40% 1.20% 1.25%
CMR 2 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+1.70 SP+1.75 SP+1.80 SP+1.8
% % % 5
%
CMR3 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+2.65 SP+2.8
SP+2.45 SP+2.55 % 0
% % %
CMR4 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+4.15 SP+4.3
SP+3.95 SP+4.05 % 0
% % %
CMR5 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+6.15 SP+6.30 SP+6.45 SP+6.7
% % % 0
%
- 54 -
CMR6 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+7.45 SP+7.4
SP+7.45 SP+7.45 % 5
% % %
CMR 7 & BRLLR+ BRLLR+ BRLLR+ MCLR+
Below SP+8.25 SP+8.25 SP+8.25 SP+8.2
% % % 5
%
Unrated BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+4.30 SP+4.40 SP+4.50 SP+4,6
% % % 5
%
G. CM R 1 BRLLR BRLLR BRLLR MCLR+
Less than + + + 1.80%
30% 1.65% 1.70% 1.75%
CM R 2 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+2.40 SP+2.4
SP+2.30 SP+2.35 % 5
% % %
CMR3 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+3.50 SP+3.60 SP+3.70 SP+3.8
% % % 5
%
CMR4 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+5.65 SP+5.75 SP+5.85 SP+6.0
% % % 0
%
CMRS BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+7.25 SP+7.2
SP+7.25 SP+7.25 % 5
% % %
CM R6 BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+7.45 SP+7.45 SP+7.45 SP+7.4
% % % 5
%
CM R 7 & BRLLR+ BRLLR+ BRLLR+ MCLR+
Below SP+8.25 SP+8.25 SP+8.25 SP+8.2
% % % 5
%
Unrated BRLLR+ BRLLR+ BRLLR+ MCLR+
SP+6.10 SP+6.2
SP+5.90 SP+6.00 % S
% % %
It is also decided to take into consideration only hard categories, with
their Haircuts, as under:
- 55 -
Details of Eliaible Immovable Securities: security, defined in five
Liquid security (FD/LIC Policy etc.) other than margin on NFB limits can
be considered for computation of the eligible security coverage for
pricing without any haircut.
Further pricing based on CMR Ranking shall be decided only after
fulfilling the other terms and conditions as per circular no
BCC/BR/110/304 dated 11.06.2018
The facilities under BCECL & BGECL are sanctioned as a part of
COVID Regulatory Package and have specific rate of interest which
are not linked to CMR Rank. Considering this, the credit exposure
under both the schemes should not be considered for arriving at pricing
linked to CMR Rank.
- 56
-
For limits above Rs. 5.00 crores
(FB & NFB)
Regulatory MSME
Internal Non-Regulatory MSME
( Micro, Small &
Rating
Medium)*
CR1 MCLR -rSP+1.00%
BRLLR+ SP+0.50%
CR2 BRLLR+ SP+1.00% MCLR
+SP+1.25%
CR3 BRLLR+ SP+1.25% MCLR
+SP+2.75°/«
CR4 BRLLR+ SP+2.00% MCLR
+SP+3.50%
CR5 BRLLR+ SP+3.00% MCLR +
SP+4.50
%
CR6 & Below BRLLR+ SP+6.00% MCLR
+SP+7.00%
For exposure above Rs. 5 crores under Regulatory MSME segment: As per the existing
guidelines, differential pricing is charged to Micro, Small & Medium category. However, the
same is now discontinued and uniform pricing is introduced for Micro, Small and Medium
category borrowers under Regulatory MSME segment.
.
TReDS Online Discounting Platform
Tie-up with CreditMantri for technology that helps Bank to draw data of our
SME merchants and assess the customers on the strength of personal and
Business data points. Also helpful in offering low ticket credit products to first
time borrowers and gradually capture other business requirements from them.
Baroda Tankerz
Vehicle Financing
Tie-up arrangement with Versify to offer their ready built GST enabled accounting
software as 3rd party product to our customers on monthly subscription basis.
Bank of Baroda signed a MoU with SIDBI with the objective of working together
to strengthen credit delivery system and facilitate smooth flow of credit to the
MSMEs and Startups in a hassle-free manner and thereby becoming preferred
partner for various initiatives of SIDBI to support the MSMEs.
Information-As-A-Service
- 59 -
The Future
SME PRODUCTS
Bank of Baroda has posted skilled own employees who are stationed at
micro level in the market.
Liberal approach for the SMEs.
No hidden charges in any of the products.
The products have very competitive rate of interest.
Time Bound Turnaround Time of SME Proposals.
Simplified Processing and System.
A Unique product launched SME Loan Pack, which is a single line of
credit for fund-based, non-fund based long term requirements.
- 60
-
BRIEF DETAILS OF SME PRODUCTS
Provides single line of credit for meeting SME borrowers working capital as
well as long term requirements within the overall limit approved by the bank..
PURPOSE:
To provide hassle free credit for working capital (fund based and non-fund
based) as also long term requirements, taking into account nature of
business, cyclical trends, cash flow projections, peak time requirements and
any eventuality of unforeseen spurt in the business.
. ELIGIBILITY:-
All Enterprises, i.e. Micro, Small & Medium Enterprises, as defined under
MSMED Act, 2006, and other entities with annual sales turnover up to Rs.
150/- crores exclusively banking with our bank/new borrowers desirous of
having sole banking arrangement with our bank.
COMPOSITE LIMIT:
4.5 times of borrower’s tangible net worth as per last audited Balance Sheet,
or, Rs.10 .00 Crores, whichever is lower.
MARGIN:
25% .
Rate of Interest
Delivery of Product
By way of fund based (Short or Long term) or non-fund based facilities as per
the requirements of the borrower, within the overall composite limit sanctioned
to the borrower.
Period for TL
PURPOSE:
Credit rating BOB-6 and above only to be financed under the Scheme.
LIMIT:
For Overdraft: Maximum – Rs. 3.00 crs (Rs 5.00 Crs for Mumbai/ Greater
Mumbai and Delhi-NCR) or 60% of expected total fees collection, whichever is
less.
Target group
Educational
institutions Nature of
Facility
OD to those with L&B as primary security along with fee module facility with us
Rate of Interest
PURPOSE: -
ELIGIBILITY: -
LIMIT: -
Financial Ratios
TOL/TNW 4.5 : 1
Rate of Interest
PURPOSE:
All Micro, Small and Medium Enterprises – as per regulatory definition and
SMEs as per expanded definition viz ;. entities with their annual sales turnover
up to Rs. 250/- crores fulfilling following criteria:-
In case of existing accounts-
Notes :
Accounts having sole banking arrangement with our bank are only eligible
for Baroda SME Gold Card under both the above cases.
There should not be any major inspection irregularities in the account.
Nature of facility
Working Capital
Limit
RATE OF INTEREST:
SECURITY:
PURPOSE:
ENTERPRISES GROUP:
Micro, Small & Medium Enterprises as per Regulatory definition and all other
entities with annual sales turnover up to Rs.150/-crores
ELIGIBILITY CRITERIA:
Satisfactory credit rating for the last three years (BOB 5 and above)
Latest Balance Sheet etc. should be available.
Satisfactory financial performance in terms of sales/turnover and
profits. Negative variance, if any, should not be more than 10%
Satisfactory dealings with the Bank for at least three years
LOAN AMOUNT:
Up to 25% of the existing Fund based Working capital limits (depending on the
Credit Rating), subject to a minimum of Rs. 10 Lakhs and maximum of Rs. 250
Lakhs.
Repayment PERIOD:
SECURITY:
Processing Charges
25% concession in applicable charges
10.SME MEDIUM TERM LOANS
PURPOSE:
ENTERPRISES GROUP:
Micro, Small & Medium Enterprises as per Regulatory definition and all other
entities with annual sales turnover of Rs.1/-crore to R.150/-crores
ELIGIBILITY CRITERIA
LOAN AMOUNT:
Upto 25% of the existing fund based Working capital limits (depending on the
Credit Rating), subject to a minimum of Rs. 25 Lakhs and maximum of Rs. 500
Lakhs.
Repayment PERIOD:
SECURITY: -
The loans and advances offered by Bank of Baroda for MSME Units can
be used for the basic needs of
SCOPE OF POLICY
This Policy will form a part of Bank’s Domestic Loan Policy and will
cover following:
Composition of SME Sector—Micro, Small and Medium enterprises in
Manufacturing and Service areas.
Broad guidelines on lending to SME Sector—regarding application
norms, time norms, submission of credit proposal, type of facilities,
assessment of requirement, margin, rate of interest, penal interest, credit
rating, collateral free loans, techno-economic viability study and financial
analysis
SME Loan Factory Model—includes credit and sales hub.
Pricing Policy—as per the facility and amount demanded.
Identifying Thrust Industries—includes
o IT & IT enabled services
o Drugs & Pharmaceuticals
o Auto components, Auto Ancillary units
o Food and Agro based industries
o Textile machineries
o Dyes & intermediates
o Engineering equipments
o Chemicals
o Defense equipments manufacturing Units
RESEARCH OBJECTIVES
SAMPLE SIZE
*- Existing customers here means those who are enjoying various facilities of
Bank of Baroda till March 2021
RESEARCH AREA
Books.
Data Analysis And
Interpretation
ANALYSIS OF THE RESEARCH
The following graphs with their elaboration will explain the analysis done to
draw conclusions out of the data generated with the help of questionnaire used
for the research purpose:
Fig. 1
20%
Private Ltd.
20% 60%
Partnership Proprietary
0%
0% 0%
Public Banks
Private Banks
Cooperative Banks Regional Banks
100%
The Figure 2 represents the Categories of Banks which are approached for
loans and advances. Here, we can see that all the Organizations approached
for Public Sector Banks.
This reveals that facilities provided by Public Sector Banks for SMEs are
comparatively good and Organizations belief on Public Sector banks. Other
banks should also make efforts to contribute in the growth of SME sector.
Fig. 3
27%
Yes
No
73%
The Figure 3 represents the number of the existing clients out of the sample
size 15 that whether they are aware of the loans and advances schemes given
by the Bank of Baroda to the SMEs.
Out of 15 Clients, only 27 % are aware of the schemes provided by the Bank.
Rest 73 % is unaware about all the loans and advances schemes given by the
Bank to the SMEs.
Fig. 4
0%
13.33% 20%
upto 25 lakhs
20% 25 lakhs - 1 crore
1 crore-5 crores
5 crores - 10 crores
46.67% above 10 crores
The figure 4 indicates the Limit of the Credit taken by the existing customers.
This reveals that mostly customers have taken loan in the Rs. 1 crore and 5
Crores range that is 47 %. There are equal number of customers who have
taken loan in the range of 25 lacs to 1 crore and 5 crores to 10 cores.
Only 13 % have taken loan more than 10 crores that is only 2 customers out of
15 have taken loan which is above 10 Crores.
Fig. 5
13%
27% yes
Not thinked yet No
60%
This figure represents the number of customers that will opt for bank of Baroda
if in future; they will have a loan requirement.
Out of the total sample size, 60 % will opt for Bank of Baroda. 27 % have not
thinked yet. And 13 % will never opt for Bank of Baroda for their loan
requirement.
Fig. 6
40%
Yes
60% No
This Figure indicates the percentage of customers who have accounts in other
Banks.
13%
long term business
relations
Near Branch
87%
The bifurcation on the basis of these key factors shows that yet the Bank has to
do a lot in the same direction so that the motivation level of the existing
customers can be increased and it can motivate to the new customer to take
loan willingly from the Bank of Baroda.
Fig. 8
26%
yes
no
74%
This figure shows that the 74 % of the customers are satisfied with the Bank’s
Products and they feel that the products are sufficient to the SME sector. While
26 % customers feel that SME products provided by the Bank is in-sufficient.
Fig. 9
0%
6.50%
6.50%
47%
This figure represents the level of satisfaction regarding the services provided
by the Bank among the existing Customers.
40 % of the customers are highly satisfied by the services of Bank. Near about 7
% customers are neutral and 7 % are dis-satisfied with the services of the Bank.
I have visited one of the largw account of M/S Asian Construction Co.
which is a AAA class contractor mainly deals in Government building
material business
Main work of this taking contract of Govt. to build stadiums hospitals etc.
As these firm is doing it's business in all over India like in Bhuj, Delhi,
Pondicheri etc.
Bank has sanction limit to the firm in OD contractor scheme
OD, Term Loan, BG .SME GOLD card are the most demanded facility of
the firm
There is good amount of support provided by the government/banks to
the Industries.
All the firms expect low rate of Interest loans from the Banks.
Most of the firms want that the Government should provide various
subsidies and rebates.
Most of the customers are aware of the Bank’s new schemes.
SUGGESTIONS
To improve the flow of credit to MSE sector and to achieve the various targets
and commitment for the MSE sector, the bank should adopt the following
strategies:
1. The SMEs should need more and more awareness of the facilities
provided the Government and the Banks.
6. If a proposal does not satisfy all the rules and regulations, the Bank
should give suggestions to the customer that how he can fulfill these
conditions. It will build good brand image of the Bank.
10. There should be less time duration for the documentation work done for
the customers who are applying for loan.
11. The bank should find out the key problem areas where the development
of SME is lacking.
14. Region wise and branch wise targets should be fixed for lending to MSE
sector and monthly review notes on Region wise performance should be
placed to Top Management.
15. SME branches and specialized SME branches should be opened at
potential centers, identified clusters and industrial estates to enhance the
flow of credit to MSE sector. The reason behind this is that distances
create problems to the customers.
17. New credit products should be developed for MSE sector to meet the
emerging requirements of the sector from time to time.
20. Bank should wisely utilize SME credit products in line with government
policies.
21. There should be system software which automatically checks the CMA
Data.
23. Bank should introduce new and advance technology in systems because
system is working at MS 2003.
24. System speed and net connection speed is also very slow. So Bank
should work in this area as there is a requirement of fast working net
connection and system.
LIMITATIONS OF THE RESEARCH
By its less capital intensive and high labor absorption nature, SSI sector has
made significant contributions to employment generation and also to rural
industrialization. This sector is ideally suited to build on the strengths of our
traditional skills and knowledge, by infusion of technologies, capital and
innovative marketing practices. This is the opportune time to set up projects in
the small-scale sector. It may be said that the outlook is positive, indeed
promising, given some safeguards. However, the bug bear of the sector has
been the inadequacies in capital, technology and marketing. The process of
liberalization will therefore, attract the infusion of just these things in the sector.
“ TO THE ORGANIZATION”
Access to the field areas which full-time sales officers are unable to tap
due to lack of time.
Preparation of the new scheme and making aware customers about all
the facilities of Bank of Baroda will be helpful for the bank.
Although Bank is growing at a very fast pace, but still lack at some
points regarding awareness and motivation among the new customers.
So they should work in the concerned area.
“ TO THE INTERN”
The summer internship gives a rendezvous with the corporate world,
which prepares the intern to be a full-time member of it.
This is a simulation process , which prepares the intern to handle the
real life business situations.
Last but not the least, it enhances knowledge related to the SME Loan
Factory.
Learning
during the
Training
HOW SME-LF WORKS?
- 94 -
Credit support officer Credit officer Sanction authority
1. 2.
Check on completeness
of proposal
Receipt of proposal
Proposal
of file, pre- sanction visit, raising customer queries and customer meeting
5.
Data entry for credit rating and financial
analysis
6.
Appraisal Note
- 95 -
8.
9.
Receipt ofCheck on
advocate, valuersadvocate, valuers
and TEV reportsand TEV reports (where required)
11
Issue of final sanction letter with signature from
credit officer
10
Final sanction by
sanction authority
13 14
Execution of documents in presence of Branch Officer/ Manager Sanctioned & vetted Document released for disbursement
Disbursement by
Branch
- 96 -
STUDY OF CREDIT MONITORING APPRAISAL (CMA)
There is a particular format to represent the various direct & indirect expenses,
profit, various assets & liabilities, capital etc. for the parties who wants to get
loans from the bank, is known as CMA.
In the CMA a party gives its brief detail of operating expenses, profit & loss
account, balance sheet items etc. that shows the complete picture of financial
position of the party in concern.
In the study of credit monitoring appraisal the financial position is analyzed. Its
study gives the knowledge of how should company represents all its financial
affairs.
If the information is available in the general form, it can be filled in the standard
format known as CMA. Therefore in CMA study, the preparation of it is also
included.
CIBIL
CREDIT ANALYSIS
(k) Promoters'/Borrowers' dealings with our Bank and other banks, where
applicable
The entire gamut of credit appraisal can be segregated into 7 sections is under:
Borrower appraisal
Man behind the project should be very competent and banker would willingly
borrower That it will not be necessary to seek the help of a court for its
recovery.
For this Banks are following the KYC (Know your customer) norms,
which include:
Customer identification
Customer verification
Document verification
Credit report on borrowers
Application form
Borrower’s past dealing with the branch
Reports from persons having dealing with the borrower
Reports from the guarantors
Reputation in the line of trade in which he is engaged in
Reputation in the society, community
Credit information from other banks and financial institutions
Credit information from RBI
Technical Appraisal:
Availability of basic infrastructure:-Land, Location, Power, Water
Licensing/ Registration Requirements
Selection of technology: availability, application, Plant size and
production capacity, availability of skilled technical personnel/
training facility, continuous updating, availability of suitable raw
material and consumables
Management Appraisal
Individuals, proprietary concerns, partnership firms, corporate borrower
Financial Appraisal
Refers to the study of the following:
Market Appraisal
General market prospects for the product
Position of the product vis-à-vis the competitors
Size of the market and share of the proposed unit.
Pricing structure
Raw material
Marketing strategy thrust
The above ratios are indicative and deviations can be considered by the
sanctioning authority / competent authority on case-to-case basis, depending
on industry specific problems of unit etc. incorporating justification for the same
in the sanction note.
CREDIT RATING
Eleven models for Credit Risk rating of all commercial advances i.e. existing as
well as new with exposure of Rs.25 lacs and above (FB+NFB) for
implementation have been introduced by our Bank.
New CRISIL Rating Models for commercial advances are based on two-
dimensional rating methodology specified under Basel II Accord requirements.
Composite Rating
(Indicator of
expected loss i.e. EL)
Obligor (Borrower) Rating Facility Risk Rating (indicator of Loss given default i.e. LGD)
Evaluation of Riskiness of a Facility
(Indicator of Probability of
Default i.e. PD)
Evaluation of Credit
worthiness of an
Obligor (Borrower).
- 104 -
These Models involves three types of ratings
2. Facility Rating
3. Composite Rating
Obligor rating grades range from BOB 1 to BOB 10. Obligor grade is used for
deciding about the investment grade or non-investment grade borrower in
absolute terms.
X. BOB-10 default
Facility Rating is carried out for each and every facility separately which is
based on the Basel approach for the calculation of Loss Given Default (LGD).
Facility rating grade ranges from FR 1 to FR 8 with least risky to highest risky
advances facility in that order.
1. FR-1 Highest-safety
2. FR-2 Higher-safety
3. FR-3 High-safety
4. FR-4 Adequate-safety
5. FR-5 Reasonable-safety
6. FR-6 Moderate-safety
7. FR-7 Low-safety
8. FR-8 Lowest-safety
Proposal from the new borrowers (i.e. borrowers approaching Bank for the first
time) may be entertained with minimum rating category of “Moderate Safety”
‘BOB-6’ (CRISIL Rating Model) fresh / increase facilities to the existing
borrower having credit rating below “BOB-6” to be considered on merits by
sanctioning authority up to 75% of normal lending powers as stated above.
WORKING CAPITAL ASSESSMENT
DEFINITION
Or
The appraisal of bank finance for working capital thus involves the following
steps:
Following methods are generally used in estimating working capital for the
future period:
CREDIT SALES
DEBTORS CASH
FINISHED GOODS
CASH SALES
1. Raw material
2. Consumable stores and spares
3. Stock in process
4. Finished goods
5. Receivables
6. Cash and Bank of Baroda balance
7. Other Current Assets
2. Tondon or chore committee
Finance system)
I Method II Method
Less: Current Liabilities other than Bank Less: 25% of current assets
of Baroda borrowings
Less: 25% of working capital gap Less: current liabilities other than
Bank borrowings
The method originally proposed for SSI borrowers and later made applicable for
all borrowers with Fund based working capital limits up to Rs.5 crore, the
computation is made at 20% of projected gross sales as follows:
The method applicable for the assessment of working capital finance more than
Rs.1000 lac from the banking system for all types of borrowers. As in SME only
proposals upto 1000 lacs are considered thus this method does not apply over
here.
In the preliminary study an officer confirms that the documents are complete or
not and whether it fulfills the required rules and regulations. It also includes the
detail study of financial position and the validity of documents
In the case of any problem or query related to the proposal the officer who is
studying it prepare a letter to the branch manager or directly to the party to
collect the required information, known as query letter.
SUMMARY
Reading texts and scoring high doesn’t hold a higher position in the
professional courses, they stand equally on the platform with the ability to apply
these texts in the field work and perform.
“Summer Training” is the most vital part in professional courses like MBA as it
not only gives an understanding of the corporate world & its functioning but also
Grooms and matures an individual. This contribution of summer training
prepares a student to step out in the corporate world and start performing in the
minimum possible time.
I personally feel more confident now, with clear understanding and enlarged
horizon towards the work culture of the Indian corporate sector. It also gives me
a sense of immense pleasure to have done my Internship whole heartedly,
contributing the level best and learning not only about the functional aspect of
the work profile of the internship program but also about team- building,
superior subordinate relationship, crisis management, co-operation and co-
ordination, formal and informal groups, etc.
Bank of Baroda’s priorities and strategies for supporting MSMEs are relevant
and effective.
This is not a conclusion of the experience I had during the course of internship
but it’s a beginning of a never ending process of learning while performing
whole heartedly.
BIBLIOGRAPHY
BOOKS REFERRED
NEWSPAPER REFERRED
Economic Times
Times of India
WEBSITES REFERRED
www.msme.com
www.bankofbaroda.com
www.ministryoffinance.co
www.bankofbaroda.com/download/sme-policy
www.cc.iift.ac.in/sme/NEWS/02272009_SBI%20to%20restructure%2041,000%2 0SME
%20accounts%20by%20March%20end.pdf
QUESTIONNAIRE
Name of the
Organization: Address:
Representative:
Designation:
Email id:
Contact No. :
1. Proprietary
2. Partnership
3. Private Ltd.
4. Public Ltd.
1. Private Banks
2. Public Sector Banks
3. Cooperative Banks
4. Regional Banks
Are you aware of the loans and advances schemes given by the Bank to
SMEs?
1. Yes
2. No
In future, if you have loan requirement, will you opt for Bank of Baroda?
1. Yes
2. Not Thinked yet
3. No
1. Yes
2. No
Availability of funds from financial institutes / Banks (loan facilities)
1. Very easy
2. Easy
3. Module
4. Difficult
5. Very difficult
1. Yes
2. No
1. Yes
2. No
Please mark your opinion about the services provided by the Bank of
Baroda
1. Very satisfied
2. Satisfied
3. Neutral
4. Dis-satisfied
5. Very Dis-satisfied
Are you satisfied with the working of the SME Department of Bank of
Baroda?
1. Yes
2. no
What are the key factors that motivated you to take loan from Bank of
Baroda?
Filled by …………………………………….
Designation …………………………………….
Signature …………………………………….