PART 1: READING

One minute into the annual inspection and things are already going wrong for the
Globe Hotel. Not that they know it yet. The receptionist reciting room rates over the
phone to a potential guest is still blissfully unaware of the identity of the real guest
she is ignoring. 'Hasn't even acknowledged us,' Sue Brown says out of the corner of
her mouth. 'Very poor.' It is a classic arrival-phase error, and one that Sue has
encountered scores of times in her 11 years as an inspector. 'But this isn't an ordinary
three-star place,' she protests. 'It has three red stars, and I would expect better.'

To be the possessor of red stars means that the Globe is rated among the top 130 of
the 4,000 listed in the hotel guide published by the organisation she works for.
However, even before our frosty welcome, a chill has entered the air. Access from the
car park has been via an automatic door, operated by an impersonal buzzer, followed
by a long, twisting, deserted corridor leading to the hotel entrance. 'Again, not what I
had expected,' says Sue.

Could things get worse? They could. 'We seem to have no record of your booking,'
announces the receptionist, in her best sing-song how-may-I-help-you voice.

It turns out that a dozen of the hotel's 15 rooms are unoccupied that night. One is on
the top floor. It is not to the inspector's taste: stuffiness is one criticism, the other is a
gaping panel at the back of the wardrobe, behind which is a large hole in the wall.

When she began her inspecting career, she earned an early reputation for toughness.
'The Woman in Black, I was known as,' she recalls, 'which was funny, because I never
used to wear black. And I've never been too tough.' Not that you would know it the
next morning when, after paying her bill, she suddenly reveals her identity to the
Globe's general manager, Robin Greaves. From the look on his face, her arrival has
caused terror.

Even before she says anything else, he expresses abject apologies for the unpleasant
smell in the main lounge. 'We think there's a blocked drain there,' he sighs. 'The whole
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floor will probably have to come up.' Sue gently suggests that as well as sorting out
the plumbing, he might also prevail upon his staff not to lead guests into the room so
readily. 'Best, perhaps, to conduct them to the other lounge,' she says. Greaves with
pessimistic enthusiasm takes notes. He has been at the Globe for only five months,
and you can see him making a great effort to believe Sue when she says that this
dissection of the hotel can only be for the good of the place in the long run.

Not that it's all on the negative side. Exclusive approval is given to Emma, the assistant
manager, and Trudy, the young waitress, who dished out a sheaf of notes about the
building's 400-year history. Dinner, too, has done enough to maintain the hotel's two-
rosette food rating, thereby encouraging Greaves to push his luck a bit. 'So what do we
have to do to get three rosettes?' he enquires. Sue's suggestions include: ’Not serve a
pudding that collapses.' The brief sparkle of light in Greaves' eyes goes out.

It is Sue Brown's unenviable job to voice the complaints the rest of us more
cowardly consumers do not have the courage to articulate. 'Sometimes one can be
treading on very delicate ground. I remember, in one case, a woman rang to complain
I was to blame for his son being sacked. All I could say was the truth, which was that
he’d served me apple pie with his fingers.' Comeback letters involve false allegations
of everything, from a superior attitude to demanding bribes. 'You come to expect it
after a while, but it hurts every time,' she says.

Sue is required not just to relate her finding to the hotelier verbally, but also to send
them a full written report. They are, after all, paying for the privilege of her putting
them straight. (There is an annual fee for inclusion in the guide.) Nevertheless, being
singled out for red-star treatment makes it more than worthwhile. So it is reassuring
for Greaves to hear that Sue is not going to recommend that the Globe be stripped of
its red stars. That is the good news. The bad is that another inspector will be back in
the course of the next two months to make sure that everything has been put right.
'Good,' smiles Greaves unconvincingly, ‘We’ll look forward to that.'

1. When Sue Brown arrived at the hotel reception desk,

A. the receptionist pretended not to notice she was there.

B. she was not surprised by what happened there.
C. he decided not to form any judgements immediately.

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2. On her arrival at the hotel, Sue was dissatisfied with

A. the distance from the car park to the hotel.

B. the temperature in the hotel
C. the other guests in the hotel.

3. What does the writer say about Sue's reputation?

A. It has changed.
B. It frightens people.
C. It causes Sue considerable concern.

4. When talking about the problem in the main lounge, Robin Greaves

A. assumes that Sue is unaware of it.

B. says other people are to blame for the problems..
C. doubts that Sue's comments will be of benefit to the hotel.

5. When Sue makes positive comments about the hotel, Robin Greaves

A. reminds her that they compensate for her criticisms of it.

B. becomes hopeful that she will increase its food rating.
C. finds it impossible to believe that she means them.

6. Angry reactions to Sue's comments on hotels

A. are something she always finds upsetting.

B. sometimes make her regret what she has said.
C. are of no importance for her.

7. When Sue leaves the hotel, Robin Greaves

A. is confident that the next inspection will be better.

B. tries to look pleased that there will be another inspection.
C. decides to ignore what she has told him about the hotel.

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PART 2
1. A few animals sometimes fool their enemies _______ to be
dead. A. have been appearing
B. to be appearing
C. to appear
D. by appearing

2. ______ from Bill, all the students said they would go.
A. Exept
B. Only
C. Apart
D. Separate

3. __________ the hijacker plane landed, it was surrounded by

police. A. As soon as
B. While
C. Just
D. Until

4. When I bought the shoes, they ___________ me well but later they were too tight at
home A. matched
B. fitted C.
suited D.
went with

5. The purpose of phonetics is ____ an inventory and a description of the sounds found in
speech. A. provide
B. provided
C. to provide
D. being provided

6. On no account ____ in the office be used for personal materials.

A. the photocopy machines
B. the photocopy machines should
C. should the photocopy machines
D. does the photocopy machines

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PART 3

1. Many insects have no vocal apparatus in their throats. However, they

make sounds.
A. Many insects make sounds so that they have no vocal apparatus in their throats. B.
The reason why many insects make sounds is that they have no vocal apparatus in
their throats. C. Since many insects can make sounds, they have no vocal apparatus
in their throats.
D. Many insects make sounds despite having no vocal apparatus in their throats.

2. This spot seems quiet now. Nevertheless, you ought to see it when the tourists
are here in May!
A. Quiet though this spot seems now, you ought to see it when the tourists are here in
May!
B. Quiet this spot seems now though, you ought to see it when the tourists are here
in May!
C. You ought to see this spot when the tourists are here in May even though
seeming quiet now!
D. Though this spot seems quiet now, but you ought to see it when the tourists are
here in May!

3. Flora was alone in her tiny room again. She couldn't help crying a little.
A. Flora couldn't help crying a little as to be alone again in her tiny room.
B. Flora couldn't help crying a little during being alone in her tiny room again.
C. Alone again in her tiny room, Flora couldn't help crying a little.
D. Being alone again in her tiny room, and then Flora couldn't help crying a little.

4. Kathy knew that she might have embarrassed me. Therefore, she
blushed. A. Kathy blushed, for knowing that she might have embarrassed me.
B. Kathy blushed, aware that she might have embarrassed me.
C. Kathy, to have blushed, was aware that she might have embarrassed
me. D. Kathy knew while blushing that she might have embarrassed me.

5. I do my homework and school work in separate books. I don’t get muddled up.
A. I do not get muddled up due to the separation between homework and school
work. B. I would get muddled up if I did not separate homework from school work.
C. I do my homework and schoolwork in separate books so that I don't get
muddled up.
D. Having two separate books at home and at work helps me avoid getting
muddled up.

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ANSWER PART 1:
1-A, 2-A, 3-B, 4-C, 5-B, 6-A, 7-B

ANSWER PART 2:
1-D, 2-C, 3-A, 4-B, 5-C, 6-C

ANSWER PART 3:
1-D, 2-A, 3-C, 4-B, 5-C

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