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ANOVA Assignment

The document describes a study where travelers rated the in-flight service of 3 major airlines on 2 occasions. The ratings were analyzed to determine the difference in ratings by class and among airlines. The results are in a dataset called Flight_Parametric.sav which needs to be opened and analyzed to extract tables and interpret the findings.

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8 views

ANOVA Assignment

The document describes a study where travelers rated the in-flight service of 3 major airlines on 2 occasions. The ratings were analyzed to determine the difference in ratings by class and among airlines. The results are in a dataset called Flight_Parametric.sav which needs to be opened and analyzed to extract tables and interpret the findings.

Uploaded by

more
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Assignment

A. A travel industry magazine received several reports from international travelers about the
quality of in-flight service on various carriers from the United States to Europe. Before
writing a feature story, the magazine decided to get the services of a researcher to study the
perspectives and reactions of travelers. The researcher selected passengers who had current
impressions of the meal service, comfort, and friendliness of a major carrier. Three airlines
were chosen and 20 passengers were selected for each airline. The respondents were
requested to rate the services of the airlines. This is known as Rating 1. After sometime, the
same respondents were again asked if there was an improvement in the services provided by
the airline companies. This is labeled as Rating 2. The data is found in
“Flight_Paramteric.sav” with the following codes:

Airline : 1 = Delta; 2 = Lufthansa; 3 = KLM


Class : 1 = Economy; 2 = Business

Directions:
1. Open Flight_Parametric.sav.
2. Compute the following:
a. The difference in ratings (1) in respect to class.
b. The difference in the ratings (1) of the services among the three airlines
3. Extract tables and interpret results.

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