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Linux&Unix Operation Support

This document provides a summary of a candidate's qualifications for a Linux/Unix Operation Support role. The candidate has over 5 years of experience in application support, batch processing, and 24x7 production support. He has strong skills in SQL, Unix shell scripting, and tools like ServiceNow, JIRA, and BMC Remedy. His most recent roles provided level 2 support to Tata Motors Insurance and production support for multiple applications at another client where he scheduled jobs, monitored systems, analyzed failures, and resolved issues. He has technical skills including Oracle, SQL Server, Linux, scripting languages, and certifications.

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subhakar madasu
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51 views

Linux&Unix Operation Support

This document provides a summary of a candidate's qualifications for a Linux/Unix Operation Support role. The candidate has over 5 years of experience in application support, batch processing, and 24x7 production support. He has strong skills in SQL, Unix shell scripting, and tools like ServiceNow, JIRA, and BMC Remedy. His most recent roles provided level 2 support to Tata Motors Insurance and production support for multiple applications at another client where he scheduled jobs, monitored systems, analyzed failures, and resolved issues. He has technical skills including Oracle, SQL Server, Linux, scripting languages, and certifications.

Uploaded by

subhakar madasu
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Linux&Unix Operation Support

Professional Summary:

 About 5+ years of professional IT experience in Application Support and Batch process.


 Experience in 24X7 production support.
 Good knowledge SQL and Unix Shell scripting
 Experience in L1&L2 Production support & Trouble shooting.
 Experience in Unidesk (Ticket monitoring tool)
 Extensive hands on experience on databases
 Experience in using Tivoli Workload scheduler.
 Understanding the requirements and functional specifications of application.
 Good Knowledge in Remedy (Ticket monitoring tool).
 Conducting system study coordinating with team members for maintenance & support.
 An effective communicator with excellent relationship management skills and strong analytical, problem
solving & organizational abilities.
 Able to work efficiently across all levels of management
 Understanding business process, study and analyze work flow to design solutions.

Educational Qualifications:

❖ Master of Computer Applications (MCA) from Nagarjuna University.


❖ Bachelor of Computer Science from Nagarjuna University.

Software Exposure:

Operating Systems : Windows XP/2008 Server,Unix & Linux 7.0


RDBMS : Oracle 11g, 12C & SQL Server 2008.
Bug Tracking Tools :  Servicenow,JIRA& BMC Remedy

Scripting :  Shell scripting, Python & Bash

Web Technologies :  HTML & Java Script


Certifications:

 Oracle Weblogic 12c

Project#03:

Client : WM
Role : Linux&Unix Operation Support
Duration : Aug 2019 – till date.
Environment : Linux&Unix

Role & Responsibilities:

 Provide L2 Support to Tata motor Insurance


 Monitor ticket in Uni-Desk Ticketing tools
 Used DDL & DML writing quires and data for manipulation
 Involved infunctional studies, Requirement Analysis, and provide Production support.
 Worked under the senior level guidance.
 Preparing documentation for requirements.
 Resolving the issues on priority basis.
 Involved with handling KT sessions during transition.
 Handling escalation by operation & business Team.

Project#02:

Client : NM
Role : Linux&Unix Operation Support
Duration : Sep 2017 – till date
Environment : Linux&Unix
Role & Responsibilities:
 Experience in Production Support in Mainframes with ORSYP monitoring Tools.
 Schedule ORSYP Performing weekend maintenance on all the ORSYP Infra servers.
Co-coordinating with the multiple Application teams/Admin team and make sure ORSYP Infra is up
24X7.
 Analysis the root cause of the failures of the job or batch or applications and act according to FPA. Then
escalate them to Admins.
 Resolving the data issues, Change request form and run the snippets in production.
 Scheduling the indigo jobs by using graph talk tool and monitoring indigo batches by crystal reports

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