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G1e A52z Update

This document summarizes changes made between software versions A52y and A52z for the TransTel G1E+ digital telephone system. Key changes include: allowing individual trunks to overflow to different virtual mailboxes based on a timer; assigning different virtual mailboxes to incoming lines for unique greetings; allowing callers to press "MSG" to access voicemail without a code; adding melodies as ringing options for incoming trunks; and modifying caller ID and call forwarding lamp behaviors. Other changes cover trunk gain adjustments, Centrex call forwarding transfers for DISA, and enabling ACP/DPU hotlines to external numbers.

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56 views

G1e A52z Update

This document summarizes changes made between software versions A52y and A52z for the TransTel G1E+ digital telephone system. Key changes include: allowing individual trunks to overflow to different virtual mailboxes based on a timer; assigning different virtual mailboxes to incoming lines for unique greetings; allowing callers to press "MSG" to access voicemail without a code; adding melodies as ringing options for incoming trunks; and modifying caller ID and call forwarding lamp behaviors. Other changes cover trunk gain adjustments, Centrex call forwarding transfers for DISA, and enabling ACP/DPU hotlines to external numbers.

Uploaded by

rosslovelady
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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G1E+ Series

Technical Software Note


Title: Software Note for Versions
A52y through A52z
October, 2010

Discussion: This document contains a listing of various enhancements and changes


made to the operating system for the TransTel G1E+ digital telephone system. Each
change lists the software release under which the change was implemented. All changes
are persistent, so that anything incorporated into an earlier software release will generally
be carried forward to all newer software releases. This update applies the changes to
system operation from software versions G1-A52y and G1-A52z.

The software is available free of charge to TransTel dealers and can be downloaded from
the dealer section of our website. Please note that a username and password are required
in order to access the software section of the website.

1. Overflow answer to virtual mailboxes. This allows individual trunks to be


answered by different greetings instead of having only a single greeting for all
incoming trunks.
To enable this, Form 29-tk-07 must be set to a non-zero value and 29-tk-08 must
be directed to a hunt group. The Hunt Group must contain only the virtual
mailbox.
Example:
01-01 = 101, 102, 103 (Incoming ringing assignments)
67-01 = 65 0 (65 = Pilot number for Hunt Group 1, 0 = Common Audible)
68-01 = 41 (First virtual mailbox assigned to Hunt Group 01 in Day Service)
29-tk-07 = 3 (Enable overflow on trunk after 24 seconds)
29-tk-08 = 0 (Overflow to Hunt Group 1)

Calls to a trunk programmed in this manner will ring at extensions 101, 102 and
103 for 24 seconds. If the trunk is not answered by one of the extensions, it will
be routed to the first hunt group, which contains only virtual mailbox 41.
Mailbox 41 answers, plays the greeting recorded for it and takes a message if
there is no action by the caller.
The caller has basically three options.
Dial an extension (or hunt group pilot).
Dial 0 for operator.
Leave a message.
Note: Single Digit Dialing does not apply to these calls.
Note: CO trunks configured in this method are NOT configured as DISA.
Note: This function will not operate for any trunk that has a ringing type classed
as Private Line (35-tk-07=4, 35=tk=08 = 4).

Each CO trunk can be configured separately, so in an environment where more


than one business is run from a single location, this can be used to provide a
different message to each different business, based on the incoming line that
received the call. There are 6 virtual mailboxes available on the G1e, so a
maximum of 6 incoming greetings can be used.

While this does not address the matter of Day/Night Service, this can be handled
when needed by the fact that Hunt Groups allow different members for Day
Service and Night Service, so different greetings may be recorded in different
virtual mailboxes, with one box used during day service and a different one
during Night Service.

2. Different Greetings for incoming lines. Several customers requested the ability
to have different answer greetings available for different incoming lines. Similar
to the idea used for overflow, this is for environments where an auto attendant is
always the answering position.
In order to achieve this, you only need to assign a virtual mailbox as the primary
answering position for a trunk with the added requirement that the trunk be
classified as a Private Line.
Example:
01-01 = 41 (Virtual Mailbox 41 is the assigned ringing location for Trunk 1)
01-02 = 42 (Virtual Mailbox 42 is the assigned ringing location for Trunk 2)
35-01-07 = 4 (Trunk 1 classed as a Private Line during Day Service)
35-02-07 = 4 (Trunk 2 classed as a Private Line during Night Service)

The same rules apply during Night Service and modes of operation can be mixed
and matched between Day Service and Night Service, so you may configure a
system to ring stations during Day Service and be answered by a Virtual Mailbox
during Night Service.

Note: Trunks to be answered by Virtual mailbox should NOT be configured as


DISA trunks during the service. If a trunk is configured as DISA, it will be
answered by the main DISA greeting and not by the virtual mailbox.

3. Message Button Direct to Voice Mail. With the introduction of G1-A52z


software, the default value of 46-st-02 has been changed from 2 to 0. This also
accompanies a change that allows callers to press the [MSG] key to connect to the
VMU, even when there is no message waiting indication. With this method, the
end user doesn’t need to remember the access code of 86 to call the VMU.
This replaces the old function, which allowed stations to leave messages for one
another in the form of a callback. If the callback function is preferred over the
direct to voice mail operation, stations need to have the ability to leave messages
for peer and subordinate stations. This requires that all phones have 46-st-02 set
to a level of 1 or higher.
Note: This only works with the internal Voice Mail Unit and not with an external
voice mail system.

4. Trunk Ringing Assignment. In addition to the 8 ringing frequencies available to


distinguish one incoming trunk from another on Form 29-tk-04, you may now
also select background music or one of six melodies preloaded into DK6
telephone sets.
29-tk-02 = 1~8 Provides the individual frequencies according to the original
ringing cadence.
New
29-tk-02 = 9 enables background music for incoming ring.
29-tk-02 = d [DND] enables melody #1
29-tk-02 = * enables melody #2
29-tk-02 = # enables melody #3
29-tk-02 = p [HOLD] enables melody #4
29-tk-02 = T [MSG] enables melody #5
29-tk-02 = _ [TRF] enables melody #6

You may also sample the melodies from a DK6 telephone set by pressing [PRG]
[6] [5] and then pressing DSS buttons 1 through 6. There are also two more
melodies available for individual stations that can be accessed by pressing DSS
keys 7 or 8.

5. Changes to Caller ID when no CID present or Number only. With the release
of 52z, Caller ID will display the incoming trunk number with the word “RING”
when an incoming call has no caller ID present (a trunk with no caller ID enabled
or no caller ID sent from the telco).
If Caller ID number is received without name, the LCD will display the Caller ID
followed by the trunk number, i.e., 5617474466 TK:01

6. Changes in operation of the Caller ID history and Call Forward button


lamping. 05-15-08 has been changed to allow for control of the lamping
functions of Caller ID and Call Forward buttons. Many users prefer a solid lamp
to the older default flashing on these two buttons.
05-15-08 = 0 Buttons flash when CID History has new records. CFWD key
flashes when Call Forwarding is invoked. (Green on DK6 sets, Red on DK7
sets).
05-15-08 = 1 CID LED is on when new records are present. CFWD key is on
when Call Forwarding is invoked on the telephone set. (Green on DK6 sets, Red
on DK7 sets). Note: This is default setting as of G1-A52z software.
05-15-08 = 2 Buttons remain dark at all times.

7. Changes to Trunk Gain settings. In previous versions of software the gain


could only be increased from baseline on the system via Form 29-tk-03. It was
discovered that in some situations, the transmit audio was too loud, causing
DTMF splatter and wrong number or incomplete digit reception by the telco
central office. This has been changed in G1-A52z to allow trunk gain to be
lowered by up to 6db.
New settings: 29-tk-03 = 0 (default)
Setting this value from 1 to 7 will increase transmit gain by that db amount.
Setting 29-tk-03 = 8 will attenuate by 3db.
Setting 29-tk-03 = 9 will attenuate by 6 db.

8. DISA Centrex Transfer on Call Forward. On systems answered by DISA,


when a call is transferred by Auto Attendant to a station with external call
forwarding enabled AND the first digit of the speed dial entry is ‘F’ (flash), G1e
will flash the incoming trunk and dial the forwarding location. This frees up
trunks.
This also applies to a station when a trunk is classed as a Private Line.
If the speed dial entry does not begin with ‘F,’ the G1e will access the first
available trunk in the station’s dial 9 group, dial the number and perform an
unsupervised conference.
The obvious difference is that if Centrex transfer is available, externally
forwarded calls will not tie up any trunks. If Centrex transfer is not available or
not chosen in transfer, an externally forwarded call ties up 2 trunks for the
duration of the call.
Note: This only applies to DISA calls which are answered by the Auto Attendant
or G1e voice mail unit and to forwarded locations when the trunk is classed as a
Private Line (35-tk-07/08 = 4).
It does not currently apply to calls transferred by a live attendant. Externally call
forwarded trunks are not included in this operation.

9. ACP Hotline to external telephone. This function applies to both ACP and
Digital Doorphone units. In prior software versions, the ACP/DPU units could
only be “hot lined” to ring either at a designated operator’s location or to a hunt
group. The Hot Line form (Form 47) did not apply to ACP/DPU devices.
The changes now allow for an ACP/DPU to be directed to a single phone via the
hotline function. If the target station is externally call forwarded, the call will
follow the external call forwarding setup.
Another alternative allows for the ACP/DPU to be routed to a system Speed Dial
number via hotline. In this application, the ACP/DPU will not follow Hot Line
Form 47 programming during Day Service, but will follow Hotline programming
during Night Service.
Example:
During the day, the customer uses a secure gate. When people want to enter the
premises, they press the ACP/DPU button. Calls are directed to the hunt group
specified in 46-st-07. A setting of 0~9 will route to hunt group 1~10. A setting of
‘d’ will route the ACP/DPU to the operator as defined on Form 03.
During night service a roaming security guard works on the premises. He carries
a cell phone for communications. To contact him during Night Service, program
a system speed dial number (Form 09) with the number of the cell phone. Then
program Form 47-ACP to hotline to the Speed dial number you programmed on
Form 09.
With this programming, Form 47-ACP-07 controls Day Service, Form 47-ACP
controls night service.
Note: Currently, the door strike relay release function in the ACP/DPU is only
accessible by extensions directly connected to the G1e. We expect that this will
be changed in the near future, so that this hotline function can be made more
flexible in its operation.

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