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WhatsUp Gold 14.3 MSP Deployment Guide

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0% found this document useful (0 votes)

117 views

WhatsUp Gold 14.3 MSP Deployment Guide

Uploaded by

andreysmith

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

You are on page 1/ 42

Deployment Guide

Installing WhatsUp Gold

MSP Edition to
Central and Remote Sites
This guide provides information about installing and configuring
WhatsUp Gold Central and Remote Sites.
Contents

CHAPTER 1 Using WhatsUp Gold MSP Edition

About WhatsUp Gold MSP Edition ......................................................................................................................... 1
About MSP Edition's reporting capabilities ............................................................................................ 2
System requirements ...................................................................................................................................... 2

CHAPTER 2 Installing Central and Remote Sites

Installing the Central and Remote Sites................................................................................................................ 5
Step 1: Installing the WhatsUp Gold Central Site .............................................................................................. 7
Installing the Central Site using Microsoft SQL Server 2005 Express Edition ............................. 8
Installing the Remote Site using Microsoft SQL Server.....................................................................10
Changing the Central Site configuration settings .............................................................................. 14
Step 2: Configuring the firewall for Remote Site connections ...................................................................15
Step 3: Installing the WhatsUp Gold Remote Site ...........................................................................................15
Installing the Remote Site using Microsoft SQL Server 2005 Express Edition ..........................15
Installing the Remote Site using Microsoft SQL Server.....................................................................18
Changing the Remote Site configuration settings .............................................................................22
Step 4: Using Reports for WhatsUp Gold MSP Edition...................................................................................22
Workspace Reports: Learning about the Central/Remote Workspace Reports .......................23
Full Reports: learning about the Central/Remote Full Reports ......................................................33
Advantages of full reports ...........................................................................................................................33
Step 5: Using the Ipswitch Dashboard Screen Manager...............................................................................34
Creating and modifying user accounts ...............................................................................................................36
For More Information ................................................................................................................................................38

i
CHAPTER 1
Using WhatsUp Gold MSP Edition
In This Chapter
About WhatsUp Gold MSP Edition ................................................................. 1

About WhatsUp Gold MSP Edition

WhatsUp Gold MSP Edition extends the capabilities of WhatsUp Gold to multiple remote
networks. The MSP solution includes a WhatsUp Gold Central installation and a WhatsUp Gold
Remote installation; the WhatsUp Gold Central Site installation coordinates data feeds from
multiple Remote Site installations. The network data collected from the Remote sites can be
viewed in reports on the Central Site. Together, the Central and Remote installations provide
high visibility to multiple networks from one central location.

1
Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

About MSP Edition's reporting capabilities

WhatsUp Gold MSP Edition lets you configure and view reports associated with multiple
monitored networks. Centralized reports, configured on the Central Site, gather key data from
the Remote Sites. With WhatsUp Gold MSP Edition's combined monitoring and reporting
capabilities, you can be confident that you will stay informed about the overall health of all
networks.

Even if you loose the connection between the Central and Remote Sites, information from the
last network scan is still available on the Central Site. In this situation, each Remote Site
continues to run an independent, full-featured version of WhatsUp, and network data is still
gathered, regardless of the connection status between the Remote and Central Sites.

All data communicated between the Central and Remote Sites is transferred over Secure
Socket Layer (SSL) protocol to ensure that transmitted data is secure and confidential; SSL
communications between sites occur seamlessly, requiring no extra setup.

System requirements
WhatsUp Gold software requirements
32-bit and 64-bit support for the following OS versions: Windows 7, Windows Vista
Ultimate (SP2 recommended), Windows Vista Business (SP2 recommended), Windows XP
Professional SP3, Windows Server 2003 SP2 (or later), Windows Server 2008 SP2, or
Windows Server 2008 R2
32-bit and 64-bit support for the following virtual server environments: VMWare ESX 3.x
or 4.x, VMWare ESXi 4.x and Microsoft Hyper-V Server 2008

Important: If WhatsUp Gold is hosted on VMWare ESXi or Microsoft Hyper-V Server 2008, to
avoid licensing issues, make sure that you assign a static MAC address to the virtual machine
that WhatsUp Gold is operating on.

Microsoft SQL Server 2005 Express Edition (included), 32-bit SQL Server 2005 Standard or
Enterprise Edition (optional), or 32-bit or 64-bit Microsoft SQL Server 2008 Standard or
Enterprise Edition (optional), 32-bit or 64-bit Microsoft SQL Server Cluster 2005 or 2008
Standard or Enterprise Edition (optional)

Important: WhatsUp Gold does not support non-English versions of Microsoft SQL Server
2005, Microsoft SQL Server 2008, or Microsoft SQL Server Cluster 2005 or 2008.

IIS 6, IIS 7, or Ipswitch Web Server

For the WhatsUp Gold Web interface: Microsoft Internet Explorer 7.0, Microsoft Internet
Explorer 8.0, or Firefox 3.0
For the WhatsUp Gold Mobile interface: Mobile Safari 2.2, Microsoft Internet Explorer
Mobile 6.1, or Opera Mini 4.2
Microsoft .NET Framework 3.5 (required), Microsoft .NET Framework 3.5 SP1 included in
install

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Important: Microsoft .NET Framework 3.5 SP1 is not compatible with Windows SharePoint
Services 2.0. If you are running SharePoint Services 2.0, you should not upgrade or install
WhatsUp Gold. WhatsUp Gold requires Microsoft .NET Framework 3.5 SP1 and automatically
installs this package if not present on the system. For more information about the issue, see
the Microsoft Knowledge Base article (http://support.microsoft.com/kb/957254).

Microsoft Windows Scripting Host v5.7 (or later)

Note: Windows Scripting Host is installed with the Windows operating system. To verify your
version, run cscript.exe at a command prompt. If you need to update Windows Scripting
Host, refer to the Microsoft Windows Scripting Host site (http://www.ipswitch.com/wsh56).

Microsoft SAPI 5.1 (required for Text-to-Speech actions)

Internet connectivity for activation, connecting Central and Remote Sites, and running
the web interface.
Additional software requirements for WhatsUp Gold Flow Monitor
WhatsUp Gold Flow Monitor has the same base system requirements as WhatsUp Gold. In
addition, WhatsUp Gold Flow Monitor requires:
Ipswitch WhatsUp Gold Standard Edition, Premium Edition, MSP Edition, or MSP Edition
At least one routing device that supports NetFlow versions 1, 5, and 9
- or -
At least one routing device that supports sFlow versions 2 and 5

Note: WhatsUp Gold Flow Monitor performs well in most installations that use SQL Server
2005 Express. However, some large data collections, that require 4 GB of data storage or more
or where data is collected and archived over a long period of time, may require 32-bit MS SQL
Server 2005 Standard or Enterprise Edition, 32-bit or 64-bit Microsoft SQL Server 2008
Standard or Enterprise Edition, or 32-bit or 64-bit Microsoft SQL Server Cluster 2005 or 2008
Standard or Enterprise Edition.

Hardware requirements
Recommended Required

Processor(s) WhatsUp Gold: Dual-core WhatsUp Gold: Single-core

Flow Monitor: Quad-core Flow Monitor: Dual-core
Processor speed 2 GHz or more 2 GHz
RAM WhatsUp Gold: 4 GB WhatsUp Gold: 2 GB
Flow Monitor: +4 GB Flow Monitor: +2 GB

3
Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Hard drive space for 3 GB 2 GB

application, SQL Server
Express Edition dbase
application, and supporting
framework
Hard drive space for dbase WhatsUp Gold: 8 GB or more WhatsUp Gold: 4 GB
and dbase logs Flow Monitor: +16 GB or more Flow Monitor: +8 GB

Network interface card 1 Gbps 100 Mbps

CD-ROM or DVD-ROM Required if installing from CD- Required if installing from CD-
ROM. Not required for download ROM. Not required for download
installations. installations.
Video display resolution 1280 x 1024 or higher 1024 x 768

Sound card SAPI-capable sound card required Not required

for Text-to-Speech actions
Modem and phone line Required for pager, SMS, and Not required
beeper actions; modem pooling is
not supported
GSM modem Required for SMS Direct actions Not required

4
CHAPTER 2
Installing Central and Remote Sites
In This Chapter
Installing the Central and Remote Sites ....................................................... 5
Step 1: Installing the WhatsUp Gold Central Site ...................................... 7
Step 2: Configuring the firewall for Remote Site connections ........... 15
Step 3: Installing the WhatsUp Gold Remote Site ................................... 15
Step 4: Using Reports for WhatsUp Gold MSP Edition .......................... 22
Step 5: Using the Ipswitch Dashboard Screen Manager ...................... 34
Creating and modifying user accounts ...................................................... 36
For More Information ........................................................................................ 38

Installing the Central and Remote Sites

Installation overview
Ipswitch WhatsUp Gold MSP Edition includes:
WhatsUp Gold Central Site component installed on a network computer to collect data
from and monitor all of the Remote Sites.
WhatsUp Gold Remote Site component installed on a network computer at each remote
location. Each remote site computer monitors the remote site network and reports the
network status back to the Central Site.
Ipswitch Dashboard Screen Manager application is automatically installed with the
WhatsUp Gold Central Site. After the Central and Remote Sites are set up, you can
configure this application to display a series of selected WhatsUp Gold web pages. The
Dashboard is ideal for multiple-monitor display, increasing visibility of multiple Remote
Sites. For more information, see Step 5: Using the Ipswitch Dashboard Screen Manager
application (on page 34).
There are two installation programs for the MSP Edition, one for the WhatsUp Gold Central
Site and a second for the WhatsUp Gold Remote Site.

5
Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Following are the overview steps required to install the MSP Edition:
1 Install the Central Site application. For more information, see Step 1: Installing the
WhatsUp Gold Central Site (on page 7).
Select whether to enable the WhatsUp Web server and select the Web server port. We
recommend that you enable at this time.
Enter a User Name and Password that the Remote Sites will use when connecting to
the Central Site.
Configure the TCP port that the Remote Sites will use to connect to the Central Site.

2 Make sure the firewall ports are specified and open for the inbound connections (from
the Remote Sites on Port 9394 TCP). For more information see, Step 2: Configuring the
firewall for Central and Remote Site connections (on page 15).

3 Install the Remote Site application at the remote locations. For more information, see
Step 3: Installing the WhatsUp Gold Remote Site (on page 15).
Select whether to enable the WhatsUp Web server and select the Web server port.
Set up the Central Site IP Address and TCP Port that the Remote Site(s) will use to
connect to the Central Site.
Set the User Name and Password that the Remote Site(s) will use to gain access to the
Central Site.
Set up the Display Name for the Remote Site.
(Recommended) Enter the HTTP address that the Central Site will use to access this
Remote Site's Web interface.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Run the network discovery to identify devices on the network and set up active and
passive monitors.

4 Create Workspace Reports on the Central Site installation for each of the Remote Sites.
For more information see, Step 4: Using Reports for WhatsUp Gold MSP Edition (on page
22).
5 (Optional) Set up the Dashboard application on the Central Site. For more information,
see Step 5: Using the Ipswitch Dashboard Screen Manager application (on page 34).
After the above steps are complete, the application is ready to monitor, and be further
customized and expanded as required. Data will be communicated from the Remote Sites to
the Central Site. The network data is rolled-up in the workspace reports and full reports that
you set up. For more information, see Step 4: Using Reports for WhatsUp Gold MSP Edition (on
page 22). If you enabled access to the Remote Sites, you can drill-down from the Central Site
reports to detailed historical data on the related Remote Site.

Step 1: Installing the WhatsUp Gold Central Site

The WhatsUp Gold Central Site Central Site serves as the monitoring system for important
network activity data gathered by the Remote Sites. After the Remote and Central Sites are set
up and reports are configured on the Central Site, the network status information from each
Remote Site is communicated to the Central Site.

You can install and configure WhatsUp Gold Central Site to use Microsoft SQL Server 2005
Express Edition or to use an existing instance of Microsoft SQL Server 2005 or Microsoft SQL
Server 2008 as its database.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Installing the Central Site using

Microsoft SQL Server 2005 Express Edition
To install the WhatsUp Gold using Microsoft SQL Server 2005 Express Edition:
1 Log in directly to Microsoft Windows using the Administrator account (if you do not have
an account called Administrator, use an account that has full administrative privileges to
the computer).

Caution: We do not recommend using Terminal Services or Remote Desktop to install

WhatsUp Gold.

2 Start the installation program:

If you downloaded an electronic version of WhatsUp Gold, double-click on the
downloaded file.
If you purchased a WhatsUp Gold CD-ROM, insert the CD-ROM into the appropriate
drive. If it does not run automatically, click Start, select Run, then enter the CD path
followed by AutoRun.exe (for example, D:\AutoRun.exe).
3 Read the Welcome screen.
Click a link to view a Help resource.
Click Next. The License Agreement dialog appears.
4 Read the license agreement. If you accept the terms of the license agreement, select I
accept the terms of the license agreement.
To print a copy of the license agreement, click Print. The license agreement is sent to
the default printer.
If you do not accept the terms of the license agreement, click Cancel to exit the
installation program.
Click Next to continue. The Microsoft SQL Server Express Edition Installation Options
dialog appears.
5 Select Install Microsoft SQL Server Express Edition on this machine.
Click Next to continue.
6 Select the install directories for Microsoft SQL Server 2005 Express Edition. The
application and data files are installed in default directories. To change the locations,
click Browse to find and select a different directory for the application files or the data
files.

Important: Make sure that you have a large capacity drive selected for data storage. The
data files for WhatsUp Gold can reach a maximum size of 22 GB.

8
Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Important: During the initial installation, databases are created for WhatsUp Gold Flow
Monitor. These initial databases are limited in size, but are increased the first time the Flow
Monitor collector initializes. If at least 16 GB of disk space are available when the collector
initializes, the maximum size of the Flow Monitor databases is increased to 4 GB each (16 GB
total including transaction logs). If less than 16 GB is available, the maximum size of the Flow
Monitor databases is limited proportionately to the amount of free disk space. If your license
includes WhatsUp Gold Flow Monitor, we strongly recommend that you verify that you have
at least 16 GB of free disk space before installing.

Click Next. The SQL Account Password dialog appears.

7 Specify a User Name for the account and enter and confirm a Password. You also have
the option to Keep the default password.
Click Next. The installation directory dialog appears.
8 Select the installation directory for the WhatsUp Gold application files.
The default path is C:\Program Files\Ipswitch\WhatsUp. We recommend that you
use the default path.

Tip: The Program Files directory name may vary if on a 64 bit system (for example, Program
Files (x86)). You can install WhatsUp Gold to a different location. To select a different
location, click Change.

After you select the installation directory, click Next.

Note: If the installation program detects data from a previous installation of WhatsUp Gold,
the Backup Web and Report Files dialog appears. We recommend that you select Back up
the existing Web and report files, then click Next.

The Enable Web Server dialog appears.

9 Determine if you want to enable the WhatsUp web server.
To enable the WhatsUp web server, select Yes and enter a port. The default port is 80.

Important: You must select a port that is not already in use. If the port you enter is in use,
you must enter a different port or stop the service using the entered port before you can
continue installing WhatsUp Gold. If you choose to stop the service running on the port you
want to use, you must disable it permanently. If you only disable it temporarily, a port
conflict will occur the next time the disabled service is started.

9
Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

After making a selection, click Next.

Note: If the firewall is enabled when WhatsUp Gold is installed, the port you specify is
opened in the Windows Firewall. This allows other computers on the network to log on to
the WhatsUp Gold Web interface.

10 Enter the information that Remote Sites will use to connect to this Central Site.
Enter the TCP Port that the Remote Sites will use to connect to the Central Site
(default port is 9394).
Enter a User Name and Password that the Remote Sites will use to access this Central
Site
Click Next. The Ready to Install the Program dialog appears.

Note: Make note of this information. You will need the TCP port and User Name and
Password information for each Remote Site installation.

11 Click Install to install the WhatsUp Gold application files. When the installation
completes, the InstallShield Wizard Complete dialog appears.
To see the release notes after the installation program closes, select View WhatsUp Gold
release notes and documentation.
12 Click Finish. The setup program closes.

Installing the Remote Site using Microsoft SQL Server

You can use an existing Microsoft SQL Server 2005, Microsoft SQL Server 2008, or Microsoft
SQL Server Cluster 2005 or 2008 to store the data collected by WhatsUp Gold. To do this,
these requirements must be met:
Microsoft SQL Server 2005, Microsoft SQL Server 2008, or Microsoft SQL Server Cluster
2005 or 2008 English must be installed on the WhatsUp Gold host computer or another
computer.

Important: Make sure that the "master" database for the existing SQL Server database
instance that is hosting the WhatsUp database is configured to use case-insensitive collation.

Important: WhatsUp Gold does not support non-English versions of Microsoft SQL Server
2005, Microsoft SQL Server 2008, or Microsoft SQL Server Cluster 2005 or 2008.

10
Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Full administrator privileges to Microsoft SQL Server, not just the WhatsUp Gold
databases. WhatsUp Gold only supports accessing the database via an account with
full administrator rights. WhatsUp Gold does not support using a limited access
database user account.
User's language is set to (United States) English. This can be set in the
properties for the login used by WhatsUp Gold.
If you need assistance configuring or verifying these prerequisites, contact your database
administrator or refer to the Microsoft SQL Server documentation
(http://support.microsoft.com/ph/2855).

To install WhatsUp Gold using an existing Microsoft SQL Server:

1 Log in directly to Microsoft Windows using the Administrator account (if you do not have
an account called Administrator, use an account that has full administrative privileges to
the computer).

Caution: We do not recommend using Terminal Services or Remote Desktop to install

WhatsUp Gold.

2 Start the installation program:

If you downloaded an electronic version of WhatsUp Gold, double-click on the
downloaded file.
If you purchased a WhatsUp Gold CD-ROM, insert the CD-ROM into the appropriate
drive. If it does not run automatically, click Start, select Run, then enter the CD path
followed by AutoRun.exe (for example, D:\AutoRun.exe).
3 Read the Welcome screen.
Click a link to view a Help resource.
Clear Hide advanced installation options. This option's selection must be cleared in
order for you to use Microsoft SQL Server as the WhatsUp Gold database.
Click Next. The License Agreement dialog appears.
4 Read the license agreement. If you accept the terms of the license agreement, select I
accept the terms of the license agreement.
To print a copy of the license agreement, click Print. The license agreement is sent to
the default printer.
If you do not accept the terms of the license agreement, click Cancel to exit the
installation program.
Click Next to continue. The Microsoft SQL Server Installation Options dialog appears.
5 Select Use an existing installation of Microsoft SQL Server, then click Next. The
Database Server Login dialog appears.

Important: Make sure that the "master" database for the existing SQL Server database
instance that is hosting the WhatsUp database is configured to use case-insensitive collation.

11
Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Tip: If you cannot remember your database server's hostname, click Browse to see a list of all
database servers detected on the domain. Database servers to which you can connect but
which are not configured on the same domain as the computer where you are installing
WhatsUp Gold are not shown. The Browse dialog scans your entire domain, so it may take
some time before showing you a list of database servers.

a) In Database server that you are installing to, enter the hostname, or hostname and
instance of your database server.

Note: If you are using a database instance other than the default instance, you must include
the instance name using the format <Server_Name>\<Instance_Name>.

b) In SQL Server Authentication, enter the correct Login ID and Password.

c) Click Next. The installation program attempts to validate the credentials you entered
and checks for the existence of WhatsUp Gold databases on the database server.
If WhatsUp Gold databases are found on the database server, the setup program alerts
you and asks if you want to continue.
Select Yes to upgrade the databases and continue the installation.
Select No to select another Microsoft SQL Server. After the credentials are
validated, the Enter Microsoft SQL Server 2005 Express Edition Paths dialog
appears.
6 This dialog lists the third-party resources that the installation program installs, including
Microsoft SQL Server 2005 Express Edition client tools (required for installations of
WhatsUp Gold that use Microsoft SQL Server databases) and Microsoft .NET Framework
3.5.
Click Next. The Choose Destination Location dialog appears.
7 Select the installation directory for the WhatsUp Gold application files.
The default path is C:\Program Files\Ipswitch\WhatsUp. We recommend that you
use the default path.

After you select the installation directory, click Next.

The Enable Web Server dialog appears.

12
Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

8 Determine if you want to enable the WhatsUp web server.

To enable the WhatsUp web server, select Yes and enter a port. The default port is 80.

To use Microsoft Internet Information Services, select No, then see the Configuring the
web server section of the Installing and Configuring WhatsUp Gold
(http://www.whatsupgold.com/wugiis_143) guide.
After making a selection, click Next. The Specify Web interface Admin account Password
dialog appears.

Note: If the Windows firewall is enabled when WhatsUp Gold is installed, the port you specify
is opened in the Windows Firewall. This allows other computers on the network to log on to
the WhatsUp Gold web interface.

Click Next to configure the Remote Site.

9 Enter the information required to connect to the Central Site.
In Address, enter the IP address of the Central Site.
In TCP Port, enter the port over which the Central Site is listening for connections
from the Remote Sites (default port is 9394).

Tip: After you have entered this information, you can click Test to validate the connection to
the Central Site.

Enter the User Name and Password that the Remote Site uses to access the Central
Site.

Note: This is the User Name and Password that you set in the Central Site installation
program.

Click Next.
10 Define the information used to identify the Remote Site to the Central Site.
Enter the Remote Site Display Name. This is the Remote Site name that the Central
Site uses to identify this Remote Site (for example, Atlanta Office). This name is
particularly helpful in identifying reports associated with each Remote Site. The
default name is the computer's hostname, but you can change it to better describe
this Remote Site.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Enter the HTTP Address of the Remote Site's web interface. This is the address that
the Central Site's browser will use to access this Remote Site. This address allows users
to click links in the Central Site's web interface to open browser connections directly
to the Remote Site's web interface (if the user has access permissions). Example:
http://<Remote_Site_IP>:<Web_Server_Port> or http://192.168.200.123:8080.
Click Next.

Note: The Remote Site's IP address must be accessible from the Central Site to enable drill-
downs into this Remote Site installation from the Central Site. If inbound Web connections
are not possible, only status information is available at the Central Site.

Changing the Central Site configuration settings

The WhatsUp Gold Central Site installation program steps you through the configuration
options for the Central Site. You can also update the configuration settings in the WhatsUp
Gold console after installation.

To update the Central Site configuration:

From the WhatsUp Gold console, click Configure > Program Options, then click Central
Site Configuration. For more information about the configuration settings, see the
application Help.

14
Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Step 2: Configuring the firewall for Remote Site

connections
Accessing the Central Site
The WhatsUp Gold MSP Edition is designed to simplify firewall connections. Communications
are outbound from each Remote Site back to the Central Site, so only one configuration is
required for all Remote Sites to communicate back to the Central Site.

After you have set up the WhatsUp Gold Central Site, you need to determine what is required
for the Remote Sites to connect across WANs, firewalls, routers, and other network security
measures to communicate back to the Central Site. This information will be required as you
install and configure each WhatsUp Gold Remote Site.

If you are not responsible for these network security configurations, contact the appropriate
network administrator to help you identify the requirements to allow the connections in to
the Central Site.

Accessing Remote Sites

Additionally, it is not required, but you can also configure the Remote Sites to be accessible
via their Web interfaces. By doing so, users can drill-down from the Central Site to specific
reports and data on a specific Remote Site. You can control access from the Central Site to the
Remote Site by providing varying levels of user privileges to data on each Remote Site. For
more information, see Creating and modifying user accounts (on page 36).

Step 3: Installing the WhatsUp Gold Remote Site

The WhatsUp Gold Remote Site monitors devices and network activity for each remote
network site. After the Remote and Central Sites are set up and reports are configured on the
Central Site, the network status information from each Remote Site is communicated to the
Central Site.

You can install and configure WhatsUp Gold Remote Site to use Microsoft SQL Server 2005
Express Edition or an existing instance of Microsoft SQL Server 2005 or Microsoft SQL Server
2008 as its database.

Installing the Remote Site using

Microsoft SQL Server 2005 Express Edition
To install the WhatsUp Gold Remote Site using
Microsoft SQL Server 2005 Express Edition:
1 Log in directly to Microsoft Windows using the Administrator account (if you do not have
an account called Administrator, use an account that has full administrative privileges to
the computer).

15
Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Caution: We do not recommend using Terminal Services or Remote Desktop to install

WhatsUp Gold.

2 Start the installation program:

If you downloaded an electronic version of WhatsUp Gold, double-click on the
downloaded file.
If you purchased a WhatsUp Gold CD-ROM, insert the CD-ROM into the appropriate
drive. If it does not run automatically, click Start, select Run, then enter the CD path
followed by AutoRun.exe (for example, D:\AutoRun.exe).
3 Read the license agreement. If you accept the terms of the license agreement, select I
accept the terms of the license agreement.
To print a copy of the license agreement, click Print. The license agreement is sent to
the default printer.
If you do not accept the terms of the license agreement, click Cancel to exit the
installation program.
Click Next to continue. The Microsoft SQL Server Installation Options dialog appears.
4 Select Install Microsoft SQL Server 2005 Express Edition on this machine.
Click Next to continue.
5 Select the install directories for Microsoft SQL Server 2005 Express Edition. The
application and data files are installed in default directories. To change the locations,
click Browse to find and select a different directory for the application files or the data
files.

Important: Make sure that you have a large capacity drive selected for data storage. The
data files for WhatsUp Gold can reach a maximum size of 22 GB.

Click Next. The SQL Account Password dialog appears.

6 Specify a User Name for the account and enter and confirm a Password. You also have
the option to Keep the default password.
Click Next. The installation directory dialog appears.

16
Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

7 Select the installation directory for the WhatsUp Gold application files.
The default path is C:\Program Files\Ipswitch\WhatsUp. We recommend that you
use the default path.

After you select the installation directory, click Next.

The Enable Web Server dialog appears.

8 Determine if you want to enable the WhatsUp web server.
To enable the WhatsUp web server, select Yes and enter a port. The default port is 80.

9 Either select to Keep the default Admin password, or enter and confirm a new
password.
Click Next to configure the Remote Site.
10 Enter the information required to connect to the Central Site.
In Address, enter the IP address of the Central Site.
In TCP Port, enter the port over which the Central Site is listening for connections
from the Remote Sites (default port is 9394).

Tip: After you have entered this information, you can click Test to validate the connection to
the Central Site.

17
Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Enter the User Name and Password that the Remote Site uses to access the Central
Site.

Note: This is the User Name and Password that you set in the Central Site installation
program.

Click Next.
11 Define the information used to identify the Remote Site to the Central Site.
Enter the Remote Site Display Name. This is the Remote Site name that the Central
Site uses to identify this Remote Site (for example, Atlanta Office). This name is
particularly helpful in identifying reports associated with each Remote Site. The
default name is the computer's hostname, but you can change it to better describe
this Remote Site.
Enter the HTTP Address of the Remote Site's web interface. This is the address that
the Central Site's browser will use to access this Remote Site. This address allows users
to click links in the Central Site's web interface to open browser connections directly
to the Remote Site's web interface (if the user has access permissions). Example:
http://<Remote_Site_IP>:<Web_Server_Port> or http://192.168.200.123:8080.
Click Next.

12 Click Install to install the WhatsUp Gold application files. When the installation
completes, the InstallShield Wizard Complete dialog appears.
To see the release notes after the installation program closes, select View WhatsUp Gold
release notes and documentation.
13 Click Finish. The setup program closes.

Installing the Remote Site using Microsoft SQL Server

Important: Make sure that the "master" database for the existing SQL Server database
instance that is hosting the WhatsUp database is configured to use case-insensitive collation.

Important: WhatsUp Gold does not support non-English versions of Microsoft SQL Server
2005, Microsoft SQL Server 2008, or Microsoft SQL Server Cluster 2005 or 2008.

18
Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Microsoft SQL Server 2005, Microsoft SQL Server 2008, or Microsoft SQL Server Cluster
2005 or 2008 must be configured to allow WhatsUp Gold to authenticate.
If Microsoft SQL Server is installed on a remote computer, remote connections must
be allowed. For more information, see How to configure Microsoft SQL Server to allow
remote connections (http://support.microsoft.com/kb/914277).
Use a Microsoft SQL Server user account to connect to the database.
Microsoft SQL Server must be configured to have a user account that meets the following
requirements:
Full administrator privileges to Microsoft SQL Server, not just the WhatsUp Gold
databases. WhatsUp Gold only supports accessing the database via an account with
full administrator rights. WhatsUp Gold does not support using a limited access
database user account.
User's language is set to (United States) English. This can be set in the
properties for the login used by WhatsUp Gold.
If you need assistance configuring or verifying these prerequisites, contact your database
administrator or refer to the Microsoft SQL Server documentation
(http://support.microsoft.com/ph/2855).

To install WhatsUp Gold using an existing Microsoft SQL Server:

1 Log in directly to Microsoft Windows using the Administrator account (if you do not have
an account called Administrator, use an account that has full administrative privileges to
the computer).

Caution: We do not recommend using Terminal Services or Remote Desktop to install

WhatsUp Gold.

2 Start the installation program:

If you downloaded an electronic version of WhatsUp Gold, double-click on the
downloaded file.
If you purchased a WhatsUp Gold CD-ROM, insert the CD-ROM into the appropriate
drive. If it does not run automatically, click Start, select Run, then enter the CD path
followed by AutoRun.exe (for example, D:\AutoRun.exe).
3 Read the Welcome screen.
Click a link to view a Help resource.
Clear Hide advanced installation options. This option's selection must be cleared in
order for you to use Microsoft SQL Server as the WhatsUp Gold database.
Click Next. The License Agreement dialog appears.
4 Read the license agreement. If you accept the terms of the license agreement, select I
accept the terms of the license agreement.
To print a copy of the license agreement, click Print. The license agreement is sent to
the default printer.
If you do not accept the terms of the license agreement, click Cancel to exit the
installation program.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Click Next to continue. The Microsoft SQL Server Installation Options dialog appears.
5 Select Use an existing installation of Microsoft SQL Server, then click Next. The
Database Server Login dialog appears.

Important: Make sure that the "master" database for the existing SQL Server database
instance that is hosting the WhatsUp database is configured to use case-insensitive collation.

a) In Database server that you are installing to, enter the hostname, or hostname and
instance of your database server.

Note: If you are using a database instance other than the default instance, you must include
the instance name using the format <Server_Name>\<Instance_Name>.

b) In SQL Server Authentication, enter the correct Login ID and Password.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

After you select the installation directory, click Next.

The Enable Web Server dialog appears.

8 Determine if you want to enable the WhatsUp web server.
To enable the WhatsUp web server, select Yes and enter a port. The default port is 80.

Click Next to configure the Remote Site.

Tip: After you have entered this information, you can click Test to validate the connection to
the Central Site.

Enter the User Name and Password that the Remote Site uses to access the Central
Site.

Note: This is the User Name and Password that you set in the Central Site installation
program.

Click Next.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

10 Define the information used to identify the Remote Site to the Central Site.
Enter the Remote Site Display Name. This is the Remote Site name that the Central
Site uses to identify this Remote Site (for example, Atlanta Office). This name is
particularly helpful in identifying reports associated with each Remote Site. The
default name is the computer's hostname, but you can change it to better describe
this Remote Site.
Enter the HTTP Address of the Remote Site's web interface. This is the address that
the Central Site's browser will use to access this Remote Site. This address allows users
to click links in the Central Site's web interface to open browser connections directly
to the Remote Site's web interface (if the user has access permissions). Example:
http://<Remote_Site_IP>:<Web_Server_Port> or http://192.168.200.123:8080.
Click Next.

Changing the Remote Site configuration settings

The WhatsUp Gold Remote Site installation program steps you through the configuration
options for the Remote Sites. You can also update the configuration settings in the WhatsUp
Gold console.

To update the Remote Site configuration:

1 From the WhatsUp Gold console, click Configure > Program Options.
2 Click Remote Site Configuration.

Step 4: Using Reports for

WhatsUp Gold MSP Edition
After the Central and Remote Site installations are complete, and the sites are communicating
with each other, you can determine the Remote Site reports to configure to view network
health information.

There are a number of new reports available for WhatsUp Gold MSP Edition. The two types of
reports are:
Workspace reports
Full reports

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Workspace Reports: Learning about the Central/Remote Workspace

Reports
The WhatsUp Gold Home workspace is the first screen you see after logging in to the
WhatsUp Gold web interface. This is your personal, customizable Home portal, or workspace.

The WhatsUp Gold Remote/Central workspace reports are similar to the workspace reports
you may have used in other versions of WhatsUp Gold. The primary difference is the
Remote/Central workspace reports let you set up workspace reports that watch Remote Site
network status from your WhatsUp Gold Central Site. For more information, see Learning
about workspace reports.

Workspaces are designed to be user-specific, and are configurable to include workspace

reports specific to users' needs. Workspaces contain multiple views that let you organize
various workspace reports by the type of information they display. When you begin
customizing your workspace views, you should consider the types of information you need to
view most often, the remote sites and devices in which you need to pay closest attention, and
what level of detail you want to monitor through a particular workspace view.

There are several Central/Remote workspace reports included in a Remote Sites workspace
view for WhatsUp Gold MSP Edition. They are available if you have completed a new
installation of WhatsUp Gold application. If you are upgrading from a previous version of
WhatsUp Gold, the Remote Sites reports are not added to the workspace view for existing
users; however, you can create a new Workspace View and add the default Central/Remote
workspace reports to it.

Following are the default Central/Remote workspace reports included in the Remote Sites
workspace view:

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Remote/Central reports Description

Remote Site List Lists all configured Remote Sites. The report contains:
Display Name
Local device
Last connect time
Last refresh time
Device Status (Remote) Provides a status summary of all monitored devices on a selected
Remote Site. The report contains:
Display name
Devices up
Devices down
In maintenance
Last refresh time
Monitor Status (Remote) Provides a status summary of all monitors configured for the monitored
devices on a Remote Site. The report contains:
Display name
Monitors up
Monitors down
Last refresh time
Remote Site Overview Displays an information overview for a selected Remote Site. The report
contains:
Http address
Last connect time
Last refresh time
# of devices
# of monitors
# of queries
Display name
Device type
Host name
Address
Summary Counts (Remote) Provides a summary for a Remote Site by the total number of:
Monitored devices
Up devices
Down devices
Devices with down Active Monitors
Devices in Maintenance
Active Monitors
Down Active Monitors
Up interfaces
Down interfaces
Actions fired in the last 4 hours
Tail of Action Activity Log Provides the tail (last 10 records) of the Action Log for a device group on
(Remote) a Remote Site. The report contains:
Date
Source
Action Name
Trigger

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Tail of Remote Site Log Provides the tail (last 10 records) of the Remote Site Log. The report
contains:
Date
Type
Message
Remote Site
Active Monitor Status Lists all Active Monitors assigned to devices on the selected Remote Site
(Remote)
Threshold - Ping by Displays ping response times by threshold for devices in a specific device
Response Time Over 1 ms group on a Remote Site. The report contains:
(Remote)
Remote Site
Last snapshot
Device
Interface
Max (ms)
Avg (ms)

Adding Remote/Central workspace reports to your Home Workspace

You can add new Remote/Central workspace reports, including Top 10 reports, to the home
workspace to customize workspace reports to best suit your needs. In the Workspace toolbar,
click Add Content.

Use the Add Content To View dialog to add one or multiple Remote/Central workspace
reports to a workspace.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Note: The Tail of Remote Site Log is the only workspace report only available from the
Remote Site.

To add a workspace report:

1 Click the + button next to a report category folder, then click a report option box for
each report you want to add to your workspace. A preview image for each workspace
report is displayed at the bottom of the dialog.

Tip: The Central/Remote reports shortcut icons indicate that the report data
originates from a Remote Site.

2 Click OK to save changes. The Home Workspace opens with the new workspace report
added to the page. Also, notice the gray server icons when you first add a Remote Site
workspace report. This indicates that you need to select a remote site for the workspace
report.

3 In the new workspace report, click Menu > Configure.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

The Configure Remote Report dialog opens.

4 Select the Remote Site you want to add to the Home Workspace, select other options
available in the dialog (the options vary depending on the workspace report you
selected), then click OK. The new workspace report displays in the Home Workspace.
(Additional options available only for the Remote Site Overview workspace report.)
5 After you select a Remote Site, the Local device box displays in the dialog. Click the
browse (...) button next to the Local device box. The Edit Remote Site dialog appears.

6 The Accept remote site connection option is selected by default. It allows users with
rights the ability to select or deselect (from the Central Site) the option to accept
connections from Remote Sites.
The primary reason to clear the check box option is if you need to disable the Central Site
from accepting connections from this Remote Site. For example, if one of the Remote
Sites connected to the Central Site has an unusual amount of activity and is using too
much bandwidth between sites, you can use this option to disable the Central Site from
accepting connections from this Remote Site until you resolve the problem.
Use the Local device checkbox to associate a device with the Remote Site. This device is
often the computer that is running the WhatsUp Gold software on a Remote Site.
Associating a local device allows you to view the device status from the Remote Site,
keeping you informed about the connection status with the Remote Site. It also provides
easy access to the Network Tools for the local device you selected. Click the browse (...)
button, next to the Local device box, for a list of devices on the Remote Site. The Select a
Device dialog appears.
7 Select a device that you want to associate with the Remote Site workspace report. This
device will display in the workspace report. Click OK, then click OK to close the Edit
Remote Site dialog. The Configure Remote Report dialog appears.
8 Click OK to save changes. The Home Workspace opens displaying the green collecting
data icons. The icons indicate that the Remote Site has connected and is collecting data
for the Central Site.

The Remote Site will update shortly or you can click the icons to force a refresh of the
Remote Site data.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Using the Remote/Central workspace reports

While the Remote Site workspace reports work very much like workspace reports in WhatsUp
Gold Standard and Premium Editions, there are a few items to note about the reports that
help you identify them as Remote/Central workspace reports rather than local network
workspace reports.
The Remote Site workspace report header includes a network icon next to the Remote
Site name to differentiate the Remote Sites from the local network devices (see 1).
When you mouse-over a Remote Site name, address, group name, status, etc., a shortcut
icon displays to indicate that you can click to drill-down through information on the
Remote Site (see 2). When you click the shortcut icon , a new web browser window
opens for the selected Remote Site.

Important: Make sure that you select the option Access Remote Reports for each user that
you want to provide access to the Remote Site reports. Also, make sure that you select the
option Configure Remote Sites if you want a user to be able to access and change options
in the Configure Remote Sites dialog (From what WhatsUp section of the GO menu,
Configure > Configure Remote Sites). For more information, see Configuring user accounts
(on page 36).

The Last snapshot information indicates the last date and time the Remote Site data was
sent to the Central Site (see 3).
The date and time information turns blue if it has been longer than 5 minutes since
the remote site last updated.
The date and time information turns red if it has been longer than 10 minutes since
the remote site last updated.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Moving and removing Remote/Central workspace reports

WhatsUp Gold supports drag-and-drop within the web interface. You can move a workspace
report from one column of a workspace view to another, or position a workspace report
above or below another workspace report, by selecting it and dragging it to another area of
the workspace view. These location changes are saved: workspace reports will appear in the
location to which you moved them after logging out from the web interface or after moving
between workspace views.

To move a workspace report:

1 Select the title bar of the report you want to move, then drag it to the desired location. A
red box highlights the area that the report will be placed when the mouse button is
released.
2 Release the mouse button to place the report in the new page location. If you want to
cancel the move, while the report is selected, press the Esc key on your keyboard.
To remove a report:
In the web interface, go to the menu for a specific workspace report, then click Close.

Keep in mind, when you remove a report, any customizations you have made to to the report
are lost.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Managing Workspace Views

WhatsUp Gold comes with a several pre-configured workspace views, including one for
Default Remote Sites. You can create more of your own workspace views to use along with
the pre-configured views. You can create as many as you feel necessary to organize your
system for efficient reporting. You can also edit, copy, copy to (another user), and delete these
views as needed.

From the Workspace View list, select Manage Workspace Views.

In the Manage Workspace Views dialog, you can create new workspace views, and edit, copy,
or delete an existing workspace view.

Click New to configure a new workspace.

Select an existing workspace view and click Edit to change the current configuration of a
workspace.
Double-click an existing workspace to change its configuration.
Select a workspace view, then click Copy to make a copy of that workspace and add it to
the list.
Select a workspace view, then click Copy to to copy an existing workspace to another
user's list of workspaces.
Select a workspace monitor view, then click Delete to remove it from the list.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

To create a new workspace view:

1 From the Manage Workspace Views dialog, select New. The New Workspace View dialog
appears.

2 Enter the appropriate information in the following fields:

View type. Select the type of workspace view you want to create. You can select
Home, Device, or Top 10.
Based on. Select the existing workspace view type by which to base the new view, or
select to create a new custom view.
View name. Enter a unique name for the workspace view. This name will differentiate
the view from other workspace views in the Manage Workspace Views dialog and the
Workspace Views list on the WhatsUp Gold web interface.
Column count. Enter a value for the number of columns you wish to have in the new
workspace view (1 -4). Keep in mind, the more columns you include, the smaller the
data displayed inside a workspace.
Column width. If you choose to have more than 1 column in the workspace view,
enter a width for each of the workspace view columns.
3 Click OK to save changes.
To edit a workspace view:
1 From the Manage Workspace Views dialog, select Edit. The Edit Workspace View dialog
appears.
2 Enter the appropriate information in the following fields:
View name. The workspace title as it appears in the Workspace Library.
Column count. The number of columns in the workspace.
Column width. The width of each column in the workspace in pixels.
3 Click OK to save changes.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

To copy an existing workspace view:

1 From the Manage Workspace Views dialog, select Copy. The Edit Workspace View dialog
appears.

2 Enter the appropriate information in the following fields:

Workspace name. The workspace title as it appears in the Workspace Library.
Column count. The number of columns in the workspace.
Column width. The width of each column in the workspace in pixels.
3 Click OK to save changes.
To copy a workspace view to another WhatsUp Gold user:
1 From the From the Manage Workspace Views dialog, select Copy to. The Edit Workspace
View dialog appears.

2 Enter the appropriate information into the following fields:

Copy to user. Select a user account from the drop-down menu in which to copy the
workspace view.
View name. The name of the workspace view as it will appear in the Workspace
Library.
3 Click OK to save.
To delete a workspace view:
1 From the From the Manage Workspace Views dialog, click Delete.
2 Click OK on the dialog that follows.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Full Reports: learning about the Central/Remote Full Reports

WhatsUp Gold MSP Edition includes two full reports for Remote Sites, located on the Reports
tab in the System category:
Remote Site Log
Remote Site Status

Advantages of full reports

Larger than the workspace reports, full reports give you a larger data view, which can be
useful in pin-pointing the time something happened, or viewing multiple graphed items.
Many workspace reports link to full reports, so that you can view this larger data view to
troubleshoot.
The date range on full reports can be zoomed-in, or zoomed-out, so that you get a smaller
or larger picture of what's happening in a particular area of the network.
A list in the upper-right corner of a full report page allows you to navigate to other reports
in the same category. When you use this list to navigate to another report, the date range
selected in the report from which you are navigating away is transferred to any report you
view subsequently.
Much of the data in full reports can be exported to Microsoft Excel, a formatted text file, or a
PDF.

Using the Remote Site full reports

The Remote Site Log provides a record of error messages generated by the Remote Site
connection attempts.

Click a Remote Site name to open an instance of the Remote Site WhatsUp Gold web
interface. For more information about the Remote Site Log, see the application Help.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

The Remote Site Status report provides overview information about the state of the devices
and active monitors on the Remote Sites.

Click a number in one of the columns to drill-down to more detailed information about up
and down devices and monitors and devices in maintenance.

Note: The Remote Site Status report is only available from the Central Site.

Step 5: Using the Dashboard Screen Manager

After you have the Central and Remote Sites working, have customized your workspace
reports and started viewing the Remote Site full reports, you can take advantage of the
Ipswitch Dashboard Screen Manager capabilities. The Dashboard is installed on the Central
Site by default. However, if you prefer to install the Dashboard on a system other than the
Central site, you can locate the .exe installation file at ..\Program
Files\Ipswitch\WhatsUp\Dashboard.exe.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

The Dashboard Screen Manager is a stand-alone application designed to display a series of

Web pages, or a "playlist," on one or multiple monitors.

The Dashboard was created as a complement to the Ipswitch network monitoring

application, WhatsUp Gold, and as an aid to keeping your network visible. The Dashboard
application is included in the WhatsUp Gold and WhatsUp Gold Central and Remote Site
installations.

The Dashboard can run on a display console and cycle through various pages from the
WhatsUp Gold web interface. Network administrators then have important and pertinent
network information on display at all times, cycling and changing on its own without the
need of constant configuration. It also provides the capability to view multiple networks that
you are monitoring simultaneously.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Though the Dashboard Screen Manager was created to work along-side WhatsUp Gold, it can
display virtually any Web page. For example, an Internet business providing service to a small
town in the desert glances at one screen on the Dashboard and sees that the connectivity to
the town is down. By displaying the weather for this town on another screen at the same
time, the network administrator is able to see that the extreme temperatures of the day have
likely caused problems for the cable transmitters.

Note: If you want to display a password protected page for another Web application, you
must supply a valid username and password for the page. For more information, see the
Dashboard application Help.

For more information about installing and using the Dashboard Screen Manager, see Using
the Ipswitch Dashboard Screen Manager, a document located on the WhatsUp Gold web site
(http://www.whatsupgold.com/).

To further enhance your network activity visibility, you may also want to set up a multi-
monitor network display, for more information see Setting up a WhatsUp Multi-Monitor
Network Display, a document located on the WhatsUp Gold web site
(http://www.whatsupgold.com/).

Creating and modifying user accounts

User accounts that are granted the Manage User right can create and edit user accounts.

To create a new or edit a WhatsUp Gold user account:

1 From the WhatsUp Gold web interface, select GO. The GO menu appears.
2 If the WhatsUp section of the GO menu is not visible, click WhatsUp. The WhatsUp
section of the GO menu appears.
3 Select Configure > Manage Users. The Manage Users dialog appears.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

4 Click New. The Add User dialog appears.

- or -
Select a user account and then click Edit. The Edit User dialog appears.

5 Enter the appropriate information.

User name. Enter the name of the user.
Authentication type. Select the method of authenticating the user.
Internal. Use the internal user database built in to WhatsUp Gold.
LDAP. Use an external LDAP database.
Language. Select the language to display for the user.
Internal password. Enter a password for the user. This option is disabled if
Authentication Type is set to LDAP.
Confirm password. Confirm the user's password. This option is disabled if
Authentication Type is set to LDAP.
Home device group. Select the device group that the user will see when they log into
the WhatsUp Gold web interface. If they have the correct group access rights, they will
be able to navigate out of this group.
User rights. Select the rights that correspond to the actions you want to allow the
user to complete.
Check all rights. Select this option grant the user rights to perform all of the actions
listed.
6 Click OK to save changes.

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

7 If you have enabled Group Access Rights, you will be prompted if you would like to
specify Group Access Rights for the new user account.

Select Yes to open the Device Group Properties dialog for the user's home group.
- or -
Select No to close the dialog and return to the Manage Users dialog.
For more information, see About User Rights in the Help.

For More Information

Now that you have your WhatsUp Gold Central and Remote installations up and running, you
can learn more about using WhatsUp Gold. Following are information resources for WhatsUp
Gold. This information may be periodically updated and available on the WhatsUp Gold web
site (http://www.whatsupgold.com/support/index.aspx).
Release Notes. The release notes provide an overview of changes, known issues, and bug
fixes for the current release. The notes also contain instructions for installing, upgrading,
and configuring WhatsUp Gold. The release notes are available at Start > Programs >
Ipswitch WhatsUp Gold > Release Notes or on the WhatsUp Gold web site
(http://www.whatsupgold.com/wug143relnotes).
Application Help for the console and web interface. The console and web help contain
dialog assistance, general configuration information, and how-to's that explain how to
use the features. The Table of Contents is organized by functional area, and can be
accessed from the main menu or by clicking Help in the console, or the ? icon in the web
interface.
Getting Started Guide. This guide provides an overview of WhatsUp Gold, information to
help you get started using the application, the system requirements, and information
about installing and upgrading. The Getting Started Guide is available on the WhatsUp
Gold web site (http://www.whatsupgold.com/wug143gsg).
User Guide. This guide describes how to use the application out-of-the-box. It is also
useful if you want to read about the application before installing. To view the online User
Guide, see the WhatsUp Gold web site (http://www.whatsupgold.com/wug124oh).
Additional WhatsUp Gold guides. For a listing of current and previous guides and help
files available for WhatsUp Gold's multiple versions, see the WhatsUp Gold web site
(http://www.whatsupgold.com/support/guides.aspx).
WhatsUp Gold optional plug-ins. You can extend the core features of WhatsUp Gold by
installing plug-ins. For information on available plug-ins and to see release notes for each
plug-in, see WhatsUp Gold plug-ins documentation
(http://www.whatsupgold.com/support/guides.aspx).

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

Licensing Information. Licensing and support information is available on the MyIpswitch

licensing portal (http://www.myipswitch.com/). The web portal provides enhanced web-
based capabilities to view and manage Ipswitch product licenses.
Knowledge Base. Search the Ipswitch Knowledge Base of technical support and
customer service information. The knowledge base is available on the WhatsUp Gold web
site (http://whatsup.custhelp.com/cgi-
bin/whatsup.cfg/php/enduser/std_alp.php?p_sid=YuYjMM*j).
Support community. Use the WhatsUp Gold community site to interact with other
WhatsUp Gold users and share helpful application information on the forums, view KBs
and documentation, submit new product ideas, access the script library, and keep up with
the latest news on the blog. The wugSpace support community for WhatsUp Gold is
available on the WhatsUp Gold community site (http://ipswitch.hivelive.com/pages/home).

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Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites

This document, as well as the software described in it, is furnished under license and may be
used or copied only in accordance with the terms of such license. Except as permitted by such
license, no part of this publication may be reproduced, photocopied, stored on a retrieval
system, or transmitted, in any form or by any means, electronic, mechanical, recording, or
otherwise, without the expressed prior written consent of Ipswitch, Inc.

The content of this document is furnished for informational use only, is subject to change
without notice, and should not be construed as a commitment by Ipswitch, Inc. While every
effort has been made to assure the accuracy of the information contained herein, Ipswitch,
Inc. assumes no responsibility for errors or omissions. Ipswitch, Inc., also assumes no liability
for damages resulting from the use of the information contained in this document.

IMail, the IMail logo, WhatsUp, the WhatsUp Gold logo, WS_FTP, the WS_FTP logos, Ipswitch,
and the Ipswitch logo are trademarks of Ipswitch, Inc. Other products and their brands or
company names, are or may be trademarks or registered trademarks, and are the property of
their respective companies.