Margaret Baumgardner

BA 4700 Employee Training and Development

Module 2 Assignment

Chapter One Questions

1. How does training differ between companies that are considered BEST Award winners
and those that are not?
Training plays a key role in helping companies compete and be successful. BEST Award-
winning companies have a business strategy to train employees effectively. The amount of
training received per employee for best winning companies is 36 hours compared to 32 hours for

m
other companies. However, the cost per learning hour is less for best companies. The reason is

er as
most large companies deliver a system-based training rather than manual procedures from

co
eH w
smaller firms. Through a system-based training, employees learn specifically what is necessary
to complete their job well and leave no room for mistakes. Training in award winning

o.
companies can be the responsibility of the human resource department, instead small companies
rs e
training is the responsibility of the founder and all the employees.
ou urc
2. What are the implications of generational differences in the workforce? What strategies
should companies consider from a training and development perspective to cope with
o

generational differences and use them to benefit the company?

aC s
vi y re

The implications of generational differences in the workforce can affect how people
communicate, by misunderstandings, high employee turnover, difficulty attracting employees,
and gaining employee commitment.
ed d

Learning how to communicate with the different generations can eliminate major confrontations
ar stu

and misunderstandings in the workplace and the world of business. By recognizing and
understanding the different needs of people at different stages in their lives and career can
improve workplace productivity.
is

3. How has new technology improved training and development? What are some of the
Th

limitations of using smartphones or notebooks for training?

By providing online training to employees allow for unrestricted access anytime or place where
internet connection is available. Websites deliver instructional information and can enhance
sh

training by providing additional content. Most online training programs require registration and
can monitor employees performance. Organizations are utilizing technology as a low-cost
training opportunity.
Limitations of using smartphones or notebooks for training include; cost, limited storage,
unexpected distractions, short battery life, limited connectivity, and technological problems.

This study source was downloaded by 100000819666657 from CourseHero.com on 10-18-2021 01:18:59 GMT -05:00

https://www.coursehero.com/file/78079028/BA-4700-Module-2-Assignmentdocx/
 4. How can training, informal learning, and knowledge management benefit from the use of
social collaboration tools like Twitter and Facebook? Identify the social collaboration
tool and explain the potential benefits gained by using it?
Social tools used for training provide many benefits. Improving online collaboration:
a. Social media allows geographically dispersed employees ability to interact with others
throughout the world without limitations. Communicating virtually, or video
conferencing, sharing informative links and tips are common today.

b. Employees have access to round-the-clock support. 24/7 access to social media to

research topics or specific tasks can assist employees by providing tips, tricks, and advice
to each other.

c. Keeping employees up-to-date with the latest online training or company news. Many
companies can use social media to provide reminders, new online training course

m
er as
notifications or even company policy changes.

co
eH w
d. Allowing online feedback and training to employees through social media can benefit

o.
themselves and their peers. Employees can post their ideas or upload training projects for
peer review.
rs e
ou urc
e. Increasing employee motivation and engagement through social media can help
employees interact with peers and work together to solve problems. Online support,
o

advice, and feedback helps boost motivation and engagement. Employees can feel a
aC s

sense of community and feel accepted.

vi y re
ed d
ar stu
is
Th
sh

This study source was downloaded by 100000819666657 from CourseHero.com on 10-18-2021 01:18:59 GMT -05:00

https://www.coursehero.com/file/78079028/BA-4700-Module-2-Assignmentdocx/
 Chapter Two Questions
1. What do you think is the most important organizational characteristic that influences
training? Why?
The most important organizational characteristic that influences training is the role of the
managers. Managers are the most important when it comes to the employees, because they
are the ones they look to for motivation, to be an example of the company.
2. Which strategic training and development initiatives do you think all companies should
support regardless of economic conditions? Why?
The strategic training and development initiative all companies should support is the to
ensure the work environment supports learning and transfer of training. Removing
constraints to learning, such as lack of time, resources, and equipment. Dedicate physical
space and encourage teamwork, collaboration, creativity, and knowledge sharing. Ensure
that the managers and peers are supportive of training, development, and learning.

m
er as
3. What is human capital? How is human capital influencing the changing role of training

co
eH w
from skill and knowledge acquisition to creating and sharing knowledge?

o.
Human capital is the skills, knowledge, and experience possessed by an individual or
rs e
population viewed in the terms of their value or cost to an organization or country. Human
ou urc
capital is influencing the changing role of training by offering employees ways of
communicating their ideas and suggestions to others.
o

4. How would you design a corporate university? Explain each step you would take.
aC s
vi y re

 Form a board of directors to provide governance to define roles and

responsibilities.
 Create a vision that is attainable.
 Set a strategy of resources that will support the university. Offer affordable costs
ed d

for suppliers and other partners.

ar stu

 Set the scope for efficiency and cost centralization.

 Develop products and services.
 Select learning partners such as consultants, suppliers, and schools to exchange
is

mindsets.
Design a technology strategy for training that is cost effective and provides
Th


results.
 Measure the outputs and provide results through daily, monthly, quarterly, and
yearly and create a plan of action.
sh

This study source was downloaded by 100000819666657 from CourseHero.com on 10-18-2021 01:18:59 GMT -05:00

https://www.coursehero.com/file/78079028/BA-4700-Module-2-Assignmentdocx/
Powered by TCPDF (www.tcpdf.org)