GENERAL TERMS AND CONDITIONS FOR SERVICE CONTRACT –ANNEXURE 1

1. VALIDITY & OBLIGATIONS OF THE PARTIES:

A. The contractual obligations of FUJI ELECTRIC CONSUL NEOWATT PRIVATE LIMITED

will cease forthwith under the following conditions.

i. If the system is found, at any time during the contracted period, to have been attended to for
repairs and/or maintenance by any person / agency not authorized / approved by FUJI
ELECTRIC CONSUL NEOWATT PRIVATE LIMITED, in writing.

ii. If the contingency in (i) above occurs, and system needs to be, in the exclusive opinion of
NEOWATT, restored to normal functioning capabilities, and if FUJI ELECTRIC CONSUL
NEOWATT PRIVATE LIMITED is entrusted to restore the system to normal functioning
capabilities, then FUJI ELECTRIC CONSUL NEOWATT shall be compensated, at rates to be
mutually agreed upon, outside the scope of contract.

ii. If there is brought about any change, in the defined system, or if the site of installation is
changed for any reason whatsoever, or if the ownership of the system changes, without FUJI
ELECTRIC CONSUL NEOWATT PRIVATE LIMITED, specific concurrence.

If the system suffers from any breakdown, malfunctioning arising out of any cause beyond the
reasonable control of FUJI ELECTRIC CONSUL NEOWATT PRIVATE LIMITED, but
including, more specifically

a) Acts of God like Earthquake, floods or any other natural calamities.

b) Strikes, Riots, Civil commotion at the instances of employees or general public.
c) Wars
d) Acts of sabotage or mishandling of the equipment, by sources known or unknown or
malfunctioning of components not covered under this contract.
e) Any other Force Majeure conditions.

B. Any faults persisting prior to entering into any type of Maintenance Contract (MC), even if they
have been diagnosed after entering in to any MC but having sufficient evidence tracing it to
earlier duration, shall not be covered within the scope of this maintenance contract.

FUJI ELECTRIC CONSUL NEOWATT PRIVATE LIMITED

(Formerly Consul Neowatt Power Solutions Pvt Ltd)
No.4/329A, 2Nd Floor, Opposite YMCA Boys Town, Old Mahabalipuram Road, Chennai – 600041
TAMILNADU
Phone: +91 78 1000 9955 Email:[email protected]
C. FUJI ELECTRIC CONSUL NEOWATT PRIVATE LIMITED’s responsibility is restricted
only to the defined EQUIPMENT and its normal functioning at the stipulated site, during the
validity of contract. FUJI ELECTRIC CONSUL NEOWATT PRIVATE LIMITED does not
accept any responsibility for any consequential, incidental or otherwise damages / losses
including but not limited to loss of anticipated profits, business interruption, loss of revenue
/reputation, data loss, loss or damage to the Customer’s plants, premises, products or people,
arising out of malfunctioning or non-serviceability of the system.

D. The rates and conditions are valid for a period of 2 months from the date of offer.

E. Customer agrees to provide

i. Adequate working space & maintain cleanliness in and around the equipment
ii. Necessary conditioned environment so that the equipment is operated within its
specifications.
iii. Electrical power within the system specification.
iv. Adequate, independent lockable space for safe custody of test equipment; tools & spares, in
close vicinity of the system at site, if required.
2. SERVICES:

A. The necessary services for Breakdown and Preventive Maintenance from FUJI ELECTRIC
CONSUL NEOWATT PRIVATE LIMITED under this contract will be available from its
Regional / Local office during local working hours as defined in scope of the contract.
B. Consul Neowatt reserves the right to sub-contract to its authorized service agents the
responsibility to service your installation or part thereof. Fuji Electric Consul Neowatt assumes
full responsibility for quality of Services rendered by its authorized service agent.

3. PAYMENT:
A. The agreed contract charges are payable 100% in Advance.

B. All other charges specified in the agreement will be billed by FUJI ELECTRIC CONSUL
NEOWATT PRIVATE LIMITED. Any charges necessitated by any item covered under clause
2(A) above will also be billed. Whereas the payment for the contract shall be payable in
advance, the payment for other items shall be payable by the customer within eight days from
the date of billing.

C. GST @ 18% on 100% basic Value.

4. RENEWAL:
This contract can be renewed on terms to be mutually agreed to by the parties, at least two
months prior to the scheduled expiry of this contract.

5. TERMINATION:
The contract may be terminated by either party giving to the other party a NOTICE of TWO
CALENDER months in writing for reasons to be stated. The termination will be effective only
after the mutual dues are satisfactorily settled.
FUJI ELECTRIC CONSUL NEOWATT PRIVATE LIMITED
(Formerly Consul Neowatt Power Solutions Pvt Ltd)
No.4/329A, 2Nd Floor, Opposite YMCA Boys Town, Old Mahabalipuram Road, Chennai – 600041
TAMILNADU
Phone: +91 78 1000 9955 Email:[email protected]
 6. MEDITATION AND CONCILIATION:
All disputes or differences whatsoever arising between the parties out of or relating to the
construction, meaning and operation or effect of this contract or the breach thereof shall be first
referred to mediation and conciliation of General Managers of both the Parties.

7. JURISDICTION:

The Competent Courts in Chennai, Tamilnadu shall alone to the exclusion of all other Courts
have jurisdiction to try any suit or proceedings to enforce the rights of either of the parties hereto
under this agreement.

8. NON-OBSTANTE CLAUSE:

Notwithstanding contained herein or otherwise the Parties have pre estimated and agreed that
the liability of FUJI ELECTRIC CONSUL NEOWATT PRIVATE LIMITED to the Customer
under this agreement for any reason or cause shall not exceed the annual maintenance fee
payable under this agreement.

SCOPE OF WORK – Part Comprehensive (PCW)

A. FUJI ELECTRIC CONSUL NEOWATT PRIVATE LIMITED, will provide through its employees
or authorized agents.
i. Routine Preventive Maintenance (P.M.) Four in a year during week days, in normal working
hours i.e. 9.00 a.m. to 6.00 p.m. Out of the Four maintenances two shall be a Major P.M.
involving complete checkup of the UPS.
ii. 24 Hours/ 365 Days a year Telephone technical support.
iii. Attendance for break-downs of the system during normal working hours i.e.between 9.00a.m. to
6.00 p.m. on week days (Monday to Saturday).
iv. Pilot battery /cell checking during preventive maintenance.

B. The contract charges are inclusive of the time & expertise, costs of travel, accommodation,
incidental expenses and the provision of replacement of spare parts as listed below;

i. All Electronic printed circuit boards.

ii. Power devices viz. IGBT, Thyristor modules, and Diode modules.

C. The contract does not include the below mentioned spares based on the product,

UPS: The contract does not include consumables like AC & DC Capacitors, Switchgears, Exhaust
Fan, Wound components & Battery replacement or repair.

SCVS: The contract does not include consumables like Variac, Contactor, Buck booster Tx, MCCB,
Isolation transformer(IT), Bypass Switch & Oil.

Solar: The contract does not include consumables like AC & DC Capacitors, Panel, Switchgears,
Exhaust Fan, Wound components & Battery replacement or repair.

FUJI ELECTRIC CONSUL NEOWATT PRIVATE LIMITED

(Formerly Consul Neowatt Power Solutions Pvt Ltd)
No.4/329A, 2Nd Floor, Opposite YMCA Boys Town, Old Mahabalipuram Road, Chennai – 600041
TAMILNADU
Phone: +91 78 1000 9955 Email:[email protected]
 In case the Batteries are not supplied by FUJI ELECTRIC CONSUL NEOWATT PRIVATE
LIMITED, additional service support requested for any battery related work shall be arranged on
chargeable basis at extra cost.

Note: The above point no: B (i),(ii) & C does not applicable for LAMC( Labour AMC).

D. FUJI ELECTRIC CONSUL NEOWATT PRIVATE LIMITED is bound to replace necessary parts only
by parts of certified quality. In case of replacement the defective spare covered under this contract shall
be FUJI ELECTRIC CONSUL NEOWATT PRIVATE LIMITED’s property.

E. Customer Selected Options (at Extra Cost)

i. Battery Impedance testing during routine preventive maintenance.

ii. Replacement of AC & DC Filter capacitors once in 4 years.
iii. Shifting and Reinstallation is extra cost.

F. Services provided:
Preventive Maintenance Service shall include

i. Cleaning up of Unit, Visual Inspection to check any deformation.

ii. Checking and Adjustment (If needed) of Power parameters like input. Output, DC voltage &
Current.
iii. Checking and Adjustment (If needed) of Control parameters on different PCBs.
iv. Tightness of all connection, if shut down possible.
v. Functional Checking up of each section.
vi. With customer approval, perform operational test of the system including unit transfer and
battery discharge.
vi. Install or perform Engineering Field Change Notices (FCN) as necessary, Spares if needed
will be charged extra.

FUJI ELECTRIC CONSUL NEOWATT PRIVATE LIMITED

(Formerly Consul Neowatt Power Solutions Pvt Ltd)
No.4/329A, 2Nd Floor, Opposite YMCA Boys Town, Old Mahabalipuram Road, Chennai – 600041
TAMILNADU
Phone: +91 78 1000 9955 Email:[email protected]