Balanced Score Card 2021-22
Balanced Score Card 2021-22
CUSTOMER 100%
Determine Customer Needs 35% 15 20 25 30 35 ACHIEVED 5 1.75
Consistency and Compassion 25% 5 10 15 20 25 ACHIEVED 5 1.25
Customer Growth 18% 5 10 15 20 25 NEED TO MAXIMIZE 3.5 0.63
Market Penetration 22% 10 20 30 40 50 CLOSE TO THE TARGET 2.2 0.484
Customer
Dealing 5% 1 2
Entertain 6% 3 6
Values 4% 1 2
Internal Process
Record maintenance 10% 5 10
Time management 12% 4 8
Communication 4% 1 2
Capacity
Annual meetings 5% 1 2
Leaders and Managers 4% 1 2
Management committee 15% 5 10
CUSTOMER
Dealing 15% 5 10
Customer Growth 10% 2 4
INTERNAL PROCESS
Safety 15% 5 10
Transparency 14% 5 10
Skills 20% 5 10
15 20 25 ACHIEVED 3 0.45
6 8 10 ACHIEVED 5 0.5
15 20 25 ACHIEVED 3 0.45
15 20 25 CLOSE TO THE TARGET 3 0.42
15 20 25 BETTER 4 0.8
15 20 25 POOR 1 0.05
15 20 25 ACHIEVED 3 0.45
Total Weighted Score 3.78