SYLLABUS

PRINCIPLES OF MANAGEMENT AND OPERATIONS

Course title: Principles of Management and Operations

Course code: QTR301E
Department: Operations Management
Credit hours: 3
Prerequite(s): TOA301E

1. INSTRUCTOR(s) INFORMATION
No Instructors’ name Email Phone number
.
1. Mr. Soren Russell [email protected] 0906711900
Kirchner m

2. COURSE DESCRIPTION
The effective management of resources within organizations is a critical element in a
firm's ability to compete. As a manager, one must make decisions in the acquisition and
use of human resources, materials, capital, and technology. These decisions often deal
with the planning, controlling, organizing, or staffing of a firm's operations and involve
multiple sources of information and conflicting goals. The purpose of this course is to
provide you with the knowledge and tools that will help you make those decisions.

This course is an introductory survey course and is designed to provide you with an
understanding of the basic functions of management; and create an awareness of how
the design, operations, and control of production/operations systems that can most
effectively provide goods and services. The course will provide you with basic
managerial principles, tools with which to solve operations problems and knowledge of
current managerial practices and issues.

3. EXPECTED LEARNING OUTCOMES

On completion of this course, the students should be able to:
* Knowledge
1. Summarize major challenges of managing in the new competitive landscape;
analyze the drivers of competitive advantage; explain functions of
management; define the skills of an effective manager; summarize the basic
steps in any planning process, summarize the types and choices available for
corporate strategy.
2. Understand the control systems and types of control systems; describe
budgeting and define the basic type of financial statements and financial
ratios.
3. Determine the scope of operations management; analyze the main functions of
organizations; differentiate between design and production/ operations systems;
compare and contrast service and manufacturing operations.
4. Identify the primary ways for business competition; analyze the organization
strategy and operations strategy, quality-based vs. time-based strategies; clarify
and comprehend productivity measures.
5. Explain the importance of product and service design; apply key issues for
product and service design in practice.
6. Explain the importance of capacity planning; discuss the ways of defining and
measuring capacity and major considerations related to developing capacity
alternative; and apply approaches for evaluating capacity alternatives.
 7. Explain the strategic importance of process selection; describe the basic layout
types and develop simple process layouts; apply line balancing for designing
product layout.
8. Discuss the objectives of quality management and quality control, comprehend
some tools for quality control.
9. Discuss the objectives of inventory management and inventory review system;
apply A-B-C approach, basic EOQ model, EPQ model, and quantity discount
model to solve typical problems; discuss the JIT model
10. Discuss the benefits and requirements of MRP; apply MRP model to set up a
master production schedule, calculate net requirements, and determine order
released; Understand the principle of MRP II and ERP.
11. Apply and Comprehend Gantt chart, CPM, PERT for planning and scheduling the
project in project management.

12. Understand the nature and benefit of supply chain management.

* Skills
13. Develop the capability of collecting information; summarizing; comparing and
contrasting; analyzing and making decisions on issues related to Principles of
Management and Operations Management.
14. Excel at calculating productivity; product and service design; analyzing and
evaluating alternatives of capacity planning; excel at quality tools for quality
control and management; excel at identifying EOQ, EOQ, and quantity for
discount; Gantt chart, CPM and PERT
15. Apply suitable knowledge to set up production process.
* Attitudes
16. Right morale in studying, following all university’s rules and regulations.
17. Scientific thinking; updating new knowledge and information relating to
Principles of Management and Operations Management.
18. Be flexible and cooperative in teamwork.
4. READING MATERIALS
4.1. Textbook(s)
1. Principles of Management and Operations: Management 339, 2012, McGraw-
Hill Irwin
4.2. Optional reading(s)
1. Stevenson, W. (2009). Operations Management (9th ed.) NY: McGraw-Hill/
Irwin.
2. Schroeder, R., Goldstein, S., Rungtusanatham, M. J., (2008). Operations
Management: Contemporary concepts and cases (5th ed.). US: McGraw-Hill/Irwin
5. COURSE CONTENT AND SCHEDULE
5.1. Course content
Time Allocation
Hour(s) on the class
Essays, Self-study with
No. Content Exercise
exercise, teacher’s
Lecture Practice,
Assignments... tutorials
Seminar

Section 1. Managing (B1)

1 Planning and Strategic 3 0 0 6
Management (B4)
2. Section 2. Managerial 2 1 1.5 4.5
 Control and Group’s
practice (B16)
Section 3. Introduction to
3 Operations Management 2 1 0 4.5
(S1)
Section 4: Competitiveness,
4 2 1 1.5 4.5
Strategy & Productivity (S2)
Section 5. Product and
5 2 1 0 4.5
service design (S4)
Section 6: Capacity
6 2 1 3 4.5
Planning (S5)
Section 7: Process selection
7 2 1 3 4.5
and Facility Layout (S6)
8 Mid-term Test 3 0 0 6
Section 8: Quality
9 Management (S9), Quality 2 1 3 4.5
Control (S10)
Section 9: Inventory
10 2 1 3 4.5
Management (S13)
Section 9: Inventory
Management (Cont.) (S13)
11 2 1 3 4.5
and Just – in – time System
(S14)
Section 10:
12 Material Requirement 2 1 1.5 4.5
Planning (S12)
Section 11: Project
13 2 1 3 4.5
Management (S17)
Section 12: Supply Chain
14 2 1 0 4.5
Management (S15)
15 Presentation 0 3 0 1.5
Total 30 15 22.5 67.5

5.2. Schedule of lectures

Lecture 1: Section 1: Managing, Planning and Strategic Management
Teaching Surdents’
Hour(s) Content
activities préparation
Lecture 3 1.1 Managing Reading chapter 1,
1.1.1 Major challenges of and Chapter 4 of
managing in competitive Bateman (Text book)
landscape
1.1.2 Drivers of competitive
advantages for a company
1.1.3 Functions of management
and management levels of an
organization
1.1.4 Skills for an effective
manager
1.2 Planning and Strategic
Management
1.2.1 Basic steps in planning
process
 1.2.2 Elements of the external
environment and internal
resources of a firm
1.2.3 Types of corporate strategies
Practice, 0
Seminar…
Essays, exercise, 0
assignments
Self-study with 6 Reading chapter 1,
the teacher’s and Chapter 4 of
tutorials Bateman (Text book)
Assessment (….) Summarize major challenges of managing in the new
competitive landscape; Describe the drivers of competitive
advantage for a company; Explain how the functions of
management are evolving in today’s environment and
Compare how the nature of management varies at different
levels of an organization; Define the skills you need to be
an effective manager; Understand the principles that will
help you manage your career; Summarize the basic steps
in any planning process; Describe how strategic planning
should be integrated with tactical and operational
planning; Identify elements of the external environment
and internal resources of the firm to analyze before
formulating a strategy; Summarize the types and choices
available for corporate strategy

Tutorial - Content: Answering, consulting on content and learning

methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B
Lecture 2: Section 2: Managerial Control and Group’s Practice
Teaching Surdents’
Hour(s) Content
activities preparation
Lecture 2 2.1. Introduction to control Reading chapter 16
system of Bateman
2.1.1 Some key definitions (Textbook)
2.1.2 Types of control
2.2 Basic bureaucratic control
system
2.2.1 Control cycle
2.2.2 Approaches to bureaucratic
control
2.3 Budgetary controls
2.3.1 Definition
2.3.2 Types of budgets

Practice, 1 Discussion
Seminar…
Essays, exercise, 1.5 Case study
assignments
 Self-study with 4.5 Reading chapter 16
the teacher’s of Bateman
tutorials (Textbook)

Assessment (….) Explain why companies develop control systems for

employees; Summarize how to design a basic
bureaucratic control system; Describe the purposes for
using budgets as a control device; Define basic types of
financial statements and financial ratios used as controls;
List procedures for implementing effective control
systems; Identify ways in which organizations use
market control mechanisms; Discuss the use of clan
control in an empowered organization.
Tutorial - Content: Answering, consulting on content and
learning methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B
Lecture 3: Section 3: Introduction to Operation Management
Teaching Surdents’
Hour(s) Content
activities préparation
Lecture 2 3.1. Introduction Reading chapter 1
3.1.1. Some key definition of Stevenson
3.1.2. The objectives and main (Textbook)
content of operations management
3.1.3. Different types of
operations
3.2. History of operations
management
3.2.1. The history
3.2.2 Trends, new characteristics
of OM
3.3 Decision making process of
operations manager
3.3.1. OM jobs
3.3.2 Tasks of operations
managers
Practice, 1 Discussion
Seminar…
Essays, exercise, 0
assignments
Self-study with 4.5 Reading chapter 1
the teacher’s of Stevenson
tutorials (Textbook)
Assessment (….) Determine the scope of operations management; identify
the main functions of organizations; differentiate
between design and production/ operations systems;
compare and contrast service and manufacturing
operations
Tutorial - Content: Answering, consulting on content and
learning methods; instruction to exploit the resources
 - Time: office hours
- Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B
Lecture 4: Section 4: Competitiveness, Strategy and Productivity
Teaching Surdents’
Hour(s) Content
activities préparation
Lecture 2 2.1 Competitiveness Reading chapter 2
2.1.1 Definitions of Stevenson
2.1.2 Primary ways to compete (Textbook)
2.2 Organization Strategy
2.2.1 Definitions
2.2.2 Types of strategy
2.3 Productivity
2.3.1 Definitions
2.3.2 Productivity measures

Practice, 1 Exercices
Seminar…
Essays, exercise, 1.5
assignments
Self-study with 4.5 Reading chapter 2
the teacher’s of Stevenson
tutorials (Textbook)
Assessment (….) Identify the primary ways that business organizations
compete; point out some of the reasons for the poor
competitiveness of some companies; understand the
Organization strategy vs. operations strategy; Quality-
based vs. time-based strategies; clarify and comprehend
productivity measures.
Tutorial - Content: Answering, consulting on content and
learning methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B
Lecture 5: Section 5: Product and service design
Teaching Surdents’
Hour(s) Content
activities préparation
Lecture 2 5.1 Introduction to Product and Reading chapter 4
service design of Stevenson
5.2 Product design (Textbook)
5.3 Service design

Practice, 1 Discussion : évaluation Product

Seminar… design
Essays, exercise, 0
assignments
Self-study with 4.5 Reading chapter 4
the teacher’s of Stevenson
tutorials (Textbook)
Assessment (….) Explain the importance of product and service design;
discuss key issues in product and service design.
 Tutorial - Content: Answering, consulting on content and
learning methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B
Lecture 6: Section 6: Capacity Planning

Teaching Surdents’
Hour(s) Content
activities préparation
Lecture 2 6.1 Types of capacity Reading chapter 5
6.2 Steps for capacity planning of Stevenson
6.3 Planning service capacity (Textbook)
6.4 Evaluating alternatives for
capacity planning

Practice, 1 Exercices
Seminar…
Essays, exercise, 3 Exercises
assignments
Self-study with 4.5 Reading chapter 5
the teacher’s of Stevenson
tutorials (Textbook)
exercises
Assessment (….) Explain the importance of capacity planning; discuss the
ways of defining and measuring capacity and major
considerations related to developing capacity alternative;
and briefly describe approaches that are useful for
evaluating capacity alternatives.

Tutorial - Content: Answering, consulting on content and

learning methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B
Lecture 7: Section 7: Process selection and Facility Layout
Teaching Surdents’
Hour(s) Content
activities préparation
Lecture 2 7.1 Process selection Reading chapter 6 of
7.1.1 Process types Stevenson
7.1.2 Automation (Textbook),
7.2 Facility layout Exercises
7.2.1 Layout types
7.2.2 Designing process layout
Practice, 1 Film clip
Seminar…
Essays, exercise, 3
assignments
Self-study with 4.5 Reading chapter 6 of
the teacher’s Stevenson
tutorials (Textbook),
 Exercises
Assessment (….)  Explain the strategic importance of process
selection; describe the basic layout types and
develop simple process layouts
Tutorial - Content: Answering, consulting on content and
learning methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B
Lecture 8: Mid-term Tests
Teaching Surdents’
Hour(s) Content
activities préparation
Lecture 3 Class is divided into 2 groups Review Section 1 to
for mid-term test section 7
Practice, 0
Seminar…
Essays, exercise, 0
assignments
Self-study with 6 Review Section 1 to
the teacher’s section 7
tutorials
Assessment (….) Written Test _60 minutes
Lecture 9: Section 8: Quality management and Quality control
Teaching Surdents’
Hour(s) Content
activities préparation
Lecture 2 8.1 Quality Management Reading chapter 9
8.1.1 Definition and chapter 10 of
8.1.2 Dimensions of quality Stevenson
8.1.3 Cost of quality (Textbook)
8.1.4 Basic quality tools
8.2 Quality control
8.2.1 Elements of control
process
8.2.2 Approaches for quality
control (appraisal and
prevention)
Practice, 1 Discussion/ Exercices
Seminar…
Essays, exercise, 3
assignments
Self-study with 4.5 Reading chapter 9
the teacher’s and chapter 10 of
tutorials Stevenson
(Textbook)
Assessment (….) Understand the importance of quality management;
clarify the dimensions of quality and cost of quality;
practice some quality tools; list and explain the element
of control process; understand the approaches for quality
control.

Tutorial - Content: Answering, consulting on content and

 learning methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B

Lecture 10: Section 9: Inventory Management

Teaching Surdents’
Hour(s) Content
activities preparation
Lecture 2 9.1 Introduction Reading chapter 13
9.1.1 Key definitions of Stevenson
9.1.2 Inventory costs (Textbook)
9.1.3 Inventory systems
9.1.4 Inventory control
9.2 Inventory management
models
9.2.1 Economic order quantity
(EOQ) model
9.2.2 Economic production
quantity (EPQ) model

Practice, 1 Exercices
Seminar…
Essays, exercise, 3
assignments
Self-study with 4.5 Reading chapter 13
the teacher’s of Stevenson
tutorials (Textbook), case
study
Assessment (….) Discuss the objectives of inventory management and
inventory review system; describe basic EOQ model,
EPQ model to solve typical problems;
Tutorial - Content: Answering, consulting on content and
learning methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B
Lecture 11 : Section 9: Inventory Management (Cont.) and Just-in-time System
Teaching Surdents’
Hour(s) Content
activities preparation
Lecture 2 9.2.3 Quantity discount model Reading chapter 13
9.2.4 A-B-C approach of Stevenson
9.3 Just-in-time systems (Textbook), and
Chapter 14 of
Stevenson
(Textbook).
Practice, 1 Film Clip/ Exercices
Seminar…
Essays, exercise, 3
assignments
Self-study with 4.5 Reading chapter 13
the teacher’s of Stevenson
 tutorials (Textbook), and
Chapter 14 of
Stevenson
(Textbook).
Assessment (….) Describe A-B-C approach, quantity discount model to
solve typical problems; discuss the JIT model

Tutorial - Content: Answering, consulting on content and

learning methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B
Lecture 12: Section 10: Material Requirements Planning
Teaching Surdents’
Hour(s) Content
activities preparation
Lecture 2 10.1 MRP overview Reading chapter 12
10.1.1 Key definitions of Stevenson
10.1.2 MRP application (Textbook)
10.1.3 Requirements for an
effective MRP system
10.2 MRP system
10.2.1 MRP input
10.2.2 MRP processing
10.2.3 MRP output
10.3 Development of MRP
10.3.1 Material requirement
planning
10.3.2 Manufacturing resources
planning (MRP II)
10.3.3 Enterprise resources
planning (ERP)
Practice, 1 Exercices
Seminar…
Essays, exercise, 1.5 Case study
assignments
Self-study with 4.5 Reading chapter 12
the teacher’s of Stevenson
tutorials (Textbook
Assessment (….) Discuss the benefits and requirements of MRP; explain
the requirements in a master production schedule
Tutorial - Content: Answering, consulting on content and
learning methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B
Lecture 13: Section 11: Project management
Teaching Surdents’
Hour(s) Content
activities preparation
Lecture 2 11.1 Key decisions for project Reading chapters 17
management of Stevenson
11.2 Techniques (Gantt chart, (Textbook)
 CPM, PERT) for planning and
scheduling a project
Practice, 1 Exercices
Seminar…
Essays, exercise, 3
assignments
Self-study with 4.5 Reading chapters 17
the teacher’s of Stevenson
tutorials (Textbook)
Assessment (….) Comprehend Gantt chart, CPM, PERT for planning and
scheduling the project.

Tutorial - Content: Answering, consulting on content and

learning methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B

Lecture 14: Section 12: Supply chain management

Teaching Surdents’
Hour(s) Content
activities preparation
Lecture 2 12.1 Overview of supply chain Reading chapters 15
management of Stevenson
12.1.1 Key definitions (Textbook), case
12.1.2 Typical supply chain study
12.1.3 Elements of supply chain
management
12.2 Logistics
12.2.1 Definition
12.2.2 Tools
12.3 Effective supply chain
12.3.1 Elements of effective
supply chain
12.3.2 Performance drivers

Practice, 1 Film Clip

Seminar…
Essays, exercise, 0 Case study
assignments
Self-study with 4.5 Reading chapters 15
the teacher’s of Stevenson
tutorials (Textbook), case
study
Assessment (….) Understand the nature of supply chain management;
logistics and tools for tracking logistics; understanding
elements of effective supply chains and supply chain
performance drivers;

Tutorial - Content: Answering, consulting on content and

learning methods; instruction to exploit the resources
- Time: office hours
 - Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B
Lecture 15: Presentation
Teaching Surdents’
Hour(s) Content
activities preparation
Lecture 0
Practice, 3 Handout hard-copy
Seminar… assignment
Essays, exercise, 0
assignments
Self-study with 1.5 Prepare for
the teacher’s presentation
tutorials
Assessment (….) Students present their assignment; discussion and
assessment section.
Tutorial - Content: Answering, consulting on content and
learning methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B
5.3. Contribution to Course Learning Outcomes
Top Content CLO
ic
Knowledge Skills Attitudes
1 2 3 4 5 6 7 8 9 1 1 12 13 14 15 16 17 18
0 1
Section 1. Managing, 1 1 1 1 1
Planning and
1
Strategic
management
Section 2. 1 1 1 1 1
2.
Managerial control
Section 3. 1 1 1 1 1 1
Introduction to
3
Operations
Management
Section 4. 1 1 1 1 1 1
Competitiveness,
4 Strategy &
Productivity

Section 5. Product and 1 1 1 1 1 1

5
service design
Section 6. Capacity 1 1 1 1 1 1
6
planning
Section 7. Process 1 1 1 1 1 1
7 selection and facility
layout
8 Mid-term Test 1 1 1 1 1 1 1 1 1 1 1
9 Section 8: Quality 1 1 1 1 1 1
management and
 quality control
Section 9: Inventory 1 1 1 1 1 1
10
Management
Section 9: Inventory 1 1 1 1 1 1
11 management and JIT
system
Section 10: 1 1 1 1 1 1
Material
12
Requirement
Planning
Section 11: Project 1 1 1 1 1 1
13
Management
Section 12: Supply 1 1 1 1 1
14
chain management
15 Presentation 1 1 1
6. COURSE POLICY:
6.1 Requirements for Examination
Students are allowed to take the final exam only if the following conditions are
satisfied:
- Students must attend at least 80% class periods (12/15 sessions)
- Attendance is also required for all examination/ assignment periods. Students are
expected to pass at least 40% of those examinations. For courses those only requires one
examination, students are expected to earn at least 4 points out of 10.
- For an absence to be excused, the absence must be accompanied by a written
excuse from a doctor or other competent. If a student is absent for more than an allowed
number of sessions for the university’s mission, the instructor then can consider and decide, but
must ensure that no more than 60% of the sessions are taken and additional instruction is
required under the supervision of the instructor.
6.2 Incentive Policy
- Students who contribute in class discussions and are recognized by the teacher
(reward cards) will be credited to the mid-term and/or final scores.
- Students can propose and get the consent of the lecturer to an essay. If the essay is
in good quality, it will be considered to have bonus points for mid-term or final exams.
6.3 Assignment policy
All assignments must be the result of the students own work and effort.
- If 30% similarity is detected; the assignment’s score will be deducted.
- If more than 30% similarity is detected; the assignment will be zero-scored.
- Late submission will result in 10% deducted from assignment score for each day
late.
- Missed work or more than 3 days late submission will be zero-scored.
7. COURSE ASSESSMENT
7.1. Type of Assessement
* Formative assessment (10%)
- Class participation
- Homework/ group discussion/ exercises, etc.
* Summative assessment (90%)
No. Assessment Deadline Rate

1 Team Operations Plan 22:00 PM - Dec 30%

(written) 15-20 pages. 16
2) Individual Reflective essay 4 22:00 PM - Dec 30 %
 to 7 pages with references 19
3) Multiple Choice Test Dec 3 30%
(individual)
4) ATTENDANCE 10%

7.2. Assessment Criteria

* General rules for all written documentations
All works are presented on A4 sized paper, size: 12, font: Times New Roman; margin settings
as follows: top 2.5 cm, bottom 2.5 cm, left 3.5 cm, right 2 cm; spacing 1.5.

1) Group work: Written report 30% of total grade.

Content: Students will form groups around 5 to 6 people. Each group will discuss and
write a report for the assigned case study.

This will be done as part of the class after workshop. This should last only 5 minutes and
all else is TBA (to be announce)

A presentation covering the following points should be prepared:

- Provide a brief introduction to the organization
- Describe the selected topic
- The issues/problem should then be considered and analysed in terms of materials drawn
from topics studied as part of this subject
- Design an intervention (a change program or set of activities and procedures utilizing
some aspects of your analysis. The intervention should be intended to solve or improve
the situation

This team paper is to make an Operations Plan to “fix a production or service unit” of a
business. Each team is to CHOOSE their company which they want to study. During
covid time we recommend you choose a company in which you can glean information on,
online.

The paper is to be 15 to 20 pages with at least 15 references from the theory of this
course, Harvard style with Harvard style references. Writing must be in paragraphs and
not bullets and citation must appear in the text to show how you have applied your
references to your writing. For top scores put an executive summary, which is a ONE-
page document in the front which tells the WHOLE story including how much money
your conclusions and recommendations will get for your company.

Your recommendations for this operation must include the COST of your
recommendations and an ROI for them. IF data are not available, make your best
“guestimate” and its ok to guestimate a range.
Criteria
+ Logical analysis, straight to the point, practical refection
+ Coherent writing
+ References. Citations and proper spelling and grammar

2) Mid-term test: 30% of total grade

- Form: Multiple Choice (multiple guess)
 - Content: all materials from chapter 1 to chapter 3 (Bateman’s book) and chapter 1 to
chapter 4 (Stevenson’s book).
- Choose the best ONE answer and no cheating kids!

Total: 30 points

3) Written Individual Paper (relative essay) 30% of total grade

- Form: 4-to-7-page paper
- Content: all materials covered in the course
Write a short paper on what you have learned in the course.
Please do not flatter the professor or thank him or else you lose points.
Don’t be Obsequious (look up this word).
A reflective essay is when you THINK about what you have learned
And what it means to you. Its ok to say “nothing” and its also ok to be critical of the
Course, theory, and its utility.

4) Attendance/Participation 10 percentage Points

This means logging in on time and having your camera on your face. Simple.