Chapter 1 Introduction to Management and Organizations

TRUE/FALSE QUESTIONS
A MANAGER’S DILEMMA
1.
Today’s managers are just as likely to be women as they are men.
(True; moderate; p. 4)
2.
Management affects employee morale but not a company’s financial performance.
(False; easy; p. 4)
WHO ARE MANAGERS?
3.
In order to be considered a manager, an individual must coordinate the work of others.
(True; moderate; p. 5)
4.
Supervisors and foremen may both be considered first-line managers.
(True; moderate; p. 6)
WHAT IS MANAGEMENT?
5.
Effectiveness refers to the relationship between inputs and outputs.
(False; moderate; p. 8)
6.
Effectiveness is concerned with the means of getting things done, while efficiency is concerned with
the attainment of organizational goals.
(False; moderate; p. 8)
7.
A goal of efficiency is to minimize resource costs.
(True; moderate; p. 8)
8.
Efficiency is often referred to as “doing things right.”
(True; moderate; p. 8)
9.
Managers who are effective at meeting organizational goals always act efficiently.
(False; difficult; p. 8)
WHAT DO MANAGERS DO?
10.
The four contemporary functions of management are planning, organizing, leading, and controlling.
(True; easy; p. 9)
11.
Determining who reports to whom is part of the controlling function of management.
(False; easy; p. 9)
12.
Directing and motivating are part of the controlling function of management.
(False; moderate; p. 9)
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13.
Fayol’s management functions are basically equivalent to Mintzberg’s management roles.
(False; moderate; p. 10)
14.
The roles of figurehead, leader, and liaison are all interpersonal roles.
(True; difficult; p. 10)
15.
Disturbance handler is one of Mintzberg’s interpersonal roles.
(False; difficult; p. 10)
16.
Mintzberg’s informational management role involves receiving, collecting, and disseminating
information.
(True; moderate; p. 10)
17.
Mintzberg’s resource allocation role is similar to Fayol’s planning function because it involves the
coordination of employee’s activities.
(True; difficult; p. 11)
18.
Resource allocation and disturbance handling are both considered decisional roles.
(True; moderate; p. 11)
19.
A finance manager who reads the
Wall Street Journal
on a regular basis would be performing the
figurehead role.
(False; moderate; p. 11)
20.
Katz found that managers needed three essential skills: technical, human, and informational.
(False; difficult; p. 12)
21.
Technical skills become less important as a manager moves into higher levels of management.
(True; moderate; p. 12)
22.
Conceptual skills become less important as a manager moves into top management.
(False; easy; p. 12)
23.
Interpersonal skills involve a manager’s ability to think about abstract situations.
(False; moderate; p. 12)
24.
Coaching and budgeting are skills closely related to the management function of leading.
(False; difficult; p. 14)
25.
Budgeting is a skill that is related to both planning and controlling.
(True; moderate; p. 14)
26.
In today’s world, organizational managers at all levels and in all areas need to encourage
their
employees to be on the look-out for new ideas and new approaches.
(True; moderate; p. 16)
27.
Only first-line managers and employees need to be concerned with being customer-responsive.
2
(False; moderate; p. 16)
28.
Innovation is only important in high-tech firms.
(False; moderate; p. 16)
WHAT IS AN ORGANIZATION?
29.
A distinct purpose is important in defining an organization.
(True; easy; p. 18)
30.
A nontaxable organization, such as the United Way, cannot be considered an organization.
(False; moderate; p.18)
MULTIPLE-CHOICE QUESTIONS
For each of the following choose the answer that
most completely
answers the question.
A MANAGER’S DILEMMA
31.
Which of the following statements regarding managers in today’s world is accurate?
a.
Their age range is limited to between 30 and 65.
b.
They are found only in large corporations.
c.
They can be found exclusively in for-profit organizations.
d.
The single most important variable in employee productivity and loyalty is the quality of the
relationship between employees and their direct supervisors.
(d; easy; p. 4)
32.
According to data collected by Catalyst, a nonprofit research group, _________ percent of corporate
officers in
Fortune
 500
companies are women.
a.
55.3
b.
15.7
c.
39.7
d.
21.9
(b; moderate; p. 4)
3
WHO ARE MANAGERS
?
33.
Someone who works with and through other people by coordinating their work activities in order to
accomplish organizational goals is ___________.
a.
an assembly line worker
b.
a laborer
c.
a manager
d.
a salesperson
(c; easy; p. 5)
34.
In the past, nonmanagerial employees were viewed as employees who ___________.
a.
reported to top executives
b.
reported to middle managers
c.
supervised others
d.
had no others reporting to them
(d; easy; p. 4)
35.
Which of the following types of managers is responsible for making organization-wide decisions and
establishing the plans and goals that affect the entire organization?
a.
first-line managers
b.
top managers
c.
production managers
d.
research managers
(b; easy; p. 7)
36.
All levels of management between the supervisory level and the top level of the organization
are
termed _____________.
a.
middle managers
b.
first-line managers
c.
supervisors
d.
foremen
(a; easy; p. 6)
37.
Which of the following levels of management is associated with positions such
as
executive vice
president
,
chief operating officer
,
chief executive officer
, and
chairman of the board?
a.
team leaders
b.
middle managers
c.
first-line managers
d.
top managers
(d; easy; p. 7)
38.
Agency head
or
plant manager
is most likely associated with which of the following?
a.
team leaders
b.
middle managers
c.
first-line managers
d.
top managers
(b; moderate; p. 6)
4
39.
The lowest level of management is ______________.
a.
a nonmanagerial employee
b.
a department of research manager
c.
a vice president
d.
a first-line manager
(d; easy; p. 6)
40.
Supervisor is another name for which of the following?
a.
team leader
b.
middle manager
c.
first-line manager
d.
top manager
(c; moderate; p. 6)
41.
Managers with titles such as
regional manager
,
project leader
, or
plant manager
are
_______________.
a.
first-line managers
b.
top managers
c.
production managers
d.
middle managers
(d; moderate; p. 6)
42.
Which of the following best reflects the management structure of a traditional organization?
a.
pyramid
b.
circle
c.
hub with spokes
d.
infinite line
(a; easy; p. 6)
43.
Division manager
is associated with which of the following levels of management?
a.
team leaders
b.
middle managers
c.
first-line managers
d.
top managers
(b; moderate; p. 6)
WHAT IS MANAGEMENT?
44.
_____________ is the process of getting activities completed efficiently and effectively with
and
through other people.
a.
Leading
b.
Management
c.
Supervision
d.
Controlling
(b; easy; p. 7)
45.
The distinction between a managerial position and a nonmanagerial position is _______________.
a.
planning the work of others
5
b.
coordinating the work of others
c.
controlling the work of others
d.
organizing the work of others
(b; moderate; p. 7)
46.
Which of the following is an example of an efficient manufacturing technique?
a.
cutting inventory levels
b.
increasing the amount of time to manufacture products
c.
increasing product reject rates
d.
decreasing product output
(a; moderate; p. 8)
47.
Wasting resources is considered to be an example of managerial _____________.
a.
efficiency
b.
effectiveness
c.
inefficiency
d.
ineffectiveness
(c; moderate; p. 8)
48.
An automobile manufacturer that increased the total number of cars produced at the same cost, but
with many defects, would be _____________.
a.
efficient and effective
b.
increasing efficiency
c.
increasing effectiveness
d.
concerned with inputs
(b; difficult; p. 8)
49.
Effectiveness is synonymous with _____________.
a.
cost minimization
b.
resource control
c.
goal attainment
d.
efficiency
(c; difficult; p. 8)
50.
Efficiency refers to _____________.
a.
the relationship between inputs and outputs
b.
the additive relationship between costs and benefits
c.
the exponential nature of costs and outputs
d.
increasing outputs regardless of cost
(a; moderate; p. 8)
51.
In successful organizations, ______________.
a.
low efficiency and high effectiveness go hand in hand
b.
high efficiency and low effectiveness go hand in hand
c.
high efficiency and high effectiveness go hand in hand
d.
high efficiency and high equity go hand in hand
(c; moderate; p. 8)
6
52.
Whereas _____________ is concerned with the means of getting things done, _____________
is
concerned with the ends, or attainment of organizational goals.
a.
effectiveness; efficiency
b.
efficiency; effectiveness
c.
effectiveness; goal attainment
d.
goal attainment; efficiency
(b; difficult; p. 8)
WHAT DO MANAGERS DO?
MANAGEMENT FUNCTIONS
53.
How many management functions were originally proposed in the early part of the twentieth century?
a.
three
b.
four
c.
five
d.
nine
(c; difficult; p. 9)
54.
_____________ was a French industrialist who first identified the basic management functions.
a.
Weber
b.
Taylor
c.
Herzberg
d.
Fayol
(d; moderate; p. 9)
55.
Today, the basic management functions are considered to be ______________.
a.
planning, coordinating, staffing, and directing
b.
planning, organizing, leading, and directing
c.
commanding, organizing, leading, and staffing
d.
planning, organizing, leading, and controlling
(d; moderate; p. 9)
56.
Which of the following management functions from the mid-1950s is no longer included in the basic
functions of management?
a.
commanding
b.
staffing
c.
leading
d.
controlling
(b; moderate; p. 9)
57.
Writing an organizational strategic plan is an example of the ______________ management function.
a.
leading
b.
coordinating
c.
planning
d.
organizing
(c; difficult; p. 9)
7
58.
Organizing includes _____________.
a.
defining organizational goals
b.
hiring organizational members
c.
motivating organizational members
d.
determining who does what tasks
(d; difficult; p. 9)
59.
A manager resolving conflict among organizational members is performing what function?
a.
controlling
b.
commanding
c.
directing
d.
leading
(d; moderate; p. 9)
60.
The process of monitoring, comparing, and correcting is called _____________.
a.
controlling
b.
coordinating
c.
leading
d.
organizing
(a; moderate; p. 9)
MANAGEMENT ROLES
61.
__________ developed a categorization scheme for defining what managers do, consisting of 10
different but highly interrelated roles.
a.
Henri Fayol
b.
Henry Ford
c.
Henry Mintzberg
d.
Henry Morris
(c; moderate; p. 10)
62.
According to Mintzberg’s management roles, the _____________ roles are those that involve people
and other duties that are ceremonial and symbolic in nature.
a.
informational
b.
interpersonal
c.
technical
d.
decisional
(b; easy; p. 10)
63.
The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the
__________ levels of the organization.
a.
lower
b.
middle
c.
higher
d.
supervisory
(c; moderate; p. 12;
AACSB:
Communication
)
8
64.
Which of the following is
not
an example of a decisional role according to Mintzberg?
a.
spokesperson
b.
entrepreneur
c.
disturbance handler
d.
resource allocator
(a; moderate; p. 11;
AACSB:
Communication
)
65.
A human resource manager attending a local Society for Human Resource Management meeting
would be functioning in which role?
a.
informational
b.
leader
c.
liaison
d.
disseminator
(c; moderate; p. 11;
AACSB:
Communication
)
66.
A finance manager who reads the
Wall Street Journal
on a regular basis would be performing which
role?
a.
figurehead
b.
monitor
c.
disseminator
d.
interpersonal
(b; moderate; p. 11)
67.
The _____________ role is more important for lower-level managers than it is for either middle- or
top-level managers.
a.
leader
b.
entrepreneur
c.
spokesperson
d.
disseminator
(a; difficult; p. 12)
68.
The emphasis that managers give to various roles seems to be based on their _____________.
a.
organizational level
b.
tenure with the organization
c.
experience in their field
d.
personality
(a; easy; p. 12)
69.
Which of the following is
not
an example of an interpersonal role according to Mintzberg?
a.
figurehead
b.
leader
c.
liaison
d.
spokesperson
(d; difficult; p.11;
AACSB:
Communication
)
70.
According to Mintzberg’s management roles, the ______________ roles involve receiving,
collecting, and disseminating information.
a.
interpersonal
9
b.
informational
c.
technical
d.
decisional
(b; difficult; p. 11)
71.
All of the following are examples of informational roles according to Mintzberg
except
____________.
a.
liaison
b.
monitor
c.
disseminator
d.
spokesperson
(a; difficult; p. 11;
AACSB:
Communication
)
72.
Which of the following is
not
an example of a decisional role according to Mintzberg?
a.
spokesperson
b.
entrepreneur
c.
disturbance handler
d.
resource allocator
(a; moderate; p. 11;
AACSB:
Communication
)
73.
All of the following are managerial roles that are more important at the higher levels of the
organization
except
________________.
a.
leader
b.
disseminator
c.
figurehead
d.
negotiator
(a; difficult; p. 12)
74.
Which of the following represents the most useful way of describing the manager’s job?
a.
roles
b.
functions
c.
skills
d.
organizational level
(b; moderate; p. 12)
75.
Many of Mintzberg’s roles align with the basic functions of management. For example, the
_____________ role is a part of planning.
a.
figurehead
b.
leader
c.
liaison
d.
resource allocation
(d; moderate; p. 12)
76.
All three of Mintzberg’s interpersonal roles are part of the _____________ function.
a.
organizing
b.
planning
c.
leading
d.
controlling
10