Effective immediately, please have the team use 888-615-3492 for transferring L2 escalations to

EDO. Let us know if you have any questions regarding this. Thanks!

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SPH101 Skype Wifi Phone - Features & Usage information  

• How can I lock the keypad of the SPH101?

The Skype phone keypad can be locked from the default Screen by pushing the “Left Soft Key” and
within half a second, pushing the “*” key. The Key pad is unlocked the same way.

• Can I use symbols (@,$, #, etc…) on the SPH101?

You can access special symbols by pressing the “#” button. A symbol table will appear. Use the
navigation button to highlight the symbol. Push the “Left Soft Key” to select.

• Does Skype support 411 and 311 services, if so, how much it cost me?

Skype is not a telephony replacement service and cannot be used for directory and emergency services.
Your number will not be included in the 411 services.

• Does Skype work with traditional 911?

No, Skype does not provide emergency telephony services.

• Can we use SPH101 Skype phone with other VOIP provider?

No, the SPH101 is specifically designed and certified to be used with Skype services only.

• Can I get Skype in my favorite language on SPH101?

Skype software is available in different languages to be used on your PC, however, the SPH101 will only
support English language GUI at this time. Additional Language support will be available in the near
future. Existing SPH101 can be upgraded to support different languages.
• Will I be able to receive E-mail over the SPH101 Skype phone?

No, you cannot receive Email with the SPH101

• Will I be able to browse Internet on SPH101?

No, the SPH101 does not have a web browser

• Does SPH101 Skype phone support faxing?

No, SPH101 does not support faxing

• Does SPH101 support Video conferencing?

No, SPH101 does not support video conferencing or any type of video mode

• Will I be able to receive Voicemail on SPH101?

Yes, you can retrieve voicemail from the SPH101 if you have voicemail service from Skype

• Can I hide my caller Identity on the SPH101?

Skype to Skype calls will display your Skype ID.

SkypeOut calls will not display your Skype ID.

• Can I block International calling on SPH101?

You can enable Privacy feature on the SPH101 to accept certain type of incoming calls to your phone.
(i.e.: Anyone, Only my contacts, Only authorized contacts)

• Does SPH101 support Intercomm between the phones in a particular N/W range?

There is no intercom capability on the SPH101

• Does the SPH101 Skype phone support GPS?

No, there are no GPS feature on this phone

• Can I use the USB port on SPH101 for data transfer?

No. The USB port on the Skype Phone is only for charging the device. You cannot use the port for data
transfer.

• How do I update the firmware when I have no wireless network at home?

Currently, the firmware for SPH101 can be upgraded only by using the wireless connection.

• How to update the firmware on the SPH101?

Using the PC-updater software.

• Can I save user profifles so that I can switch between different settings?

This feature is not supported at this time.

• Why is there a balance of 0.09 Euros when I never added money to my account?

Congratulations for getting a 9 cent Euro credit from Skype. Skype offers various regional promotions.

• Does SPH101 support WPA2?

No - WPA2 is not yet supported.

• How to dial a land line number from the Skype phone?

See this Skype Article - http://support.skype.com/index.php?_a=knowledgebase&_j=questiondetails&_i=20&nav2=SkypeOut

 
n101639.asp August 24, 2006

                © 1998-2006 NETGEAR | Contact Us | Configure Your Network | Home

Rebate Frequently Asked Questions

1. Help, I lost my receipt! Now how do I get my rebate?
Pre-Submit Your Rebate
2. If I’m asked to send the original "UPC", what does that mean?
Track Your Rebate
Rebate Center FAQs 3. I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get my reba
Contact Us
4. How do I check the status of my rebate?

5. I purchased the product that I am submitting a rebate for online and did not receive a receipt. Can I st

rebate?

6. I checked the status of my rebate and it states that my submission is invalid. What do I need to do to r

rebate?

7. How long do I have to resubmit my rebate?

 8. If I complete the online submission, why do I still have to mail in the form and required information?

9. I bought more than one of the same product that a rebate was offered on. Can I submit for more than

10. The product that I purchased has two rebates. The Manufacturer offers one and one is offered by the

I bought the product. May I submit copies of the receipt and UPC code?

11. Why does it take up to 8 weeks to process rebates?

12. What are ClickChoice Rewards?  

Help, I lost my receipt! Now how do I get my rebate?

Not to worry. We‘ve come a long way from the days of handwritten receipts and c
copies! Most stores can reprint you a receipt, especially if you paid with a credit ca
know the exact date of your purchase.

Return to top

If I’m asked to send the original "UPC", what does that mean?
This means you need to send the product bar code, usually found on the bottom of
or inside flap of the box consisting of 12 numbers. But some boxes may have seve
different looking bar codes, and it can get confusing! If you are unsure, ask someo
point of purchase or call the customer service number on your rebate form.

Return to top

I forgot to send in for my rebate and now it has expired. If I send it in late, wi
able to get my rebate?
Promotions such as rebates are carefully planned for very specific timeframes. If th
postmark date has passed for your rebate, unfortunately you will not qualify. Pleas
to send in for your rebate right away in the future.

Return to top

How do I check on the status of my rebate?

Checking the status of your rebate is easy. You can check the status of your rebate
simply clicking on "Track Your Rebate" and completing the requested information. If y
to call to get the status of your rebate, you may utilize our automated voice respon
to quickly get the status of your submission. The utilize this service, simply dial th
number provided on your rebate form.

Return to top

I purchased the product that I am submitting a rebate for online and did not
receipt. Can I still receive a rebate?
Qualifying purchases made online should have been accompanied by a packing sli
these purchases, the packing slip may be used as the receipt.

Return to top

I checked the status of my rebate and it states that my submission is invalid. W

need to do to receive my rebate?
If you are invalid due to missing information such as original UPC or other proof o
purchase, you may submit the missing information to:

NETGEAR Rebate Program

Resubmission Department
P.O. Box 028516
Miami, FL 33102-8516

Be sure to include your name, address, phone number and tracking number.

Return to top

How long do I have to resubmit my rebate?

If you receive an email or postcard stating that your rebate is invalid we encourage
resubmit with the correct information within 30 days of the email send date or pos
date. Please resubmit to the following address:

NETGEAR Rebate Program

Resubmission Department
P.O. Box 028516
Miami, FL 33102-8516

Be sure to include your name, address, phone number, promotion name and trackin
number.

Return to top

If I complete the online submission, why do I still have to mail in the form and
required information?
By completing the online submission process, your rebate can be expedited throug
process once we receive the paperwork. This also ensures that all information requ
validate your rebate is accurately captured. You still must mail in the rebate form a
supporting documentation to validate your claim to ensure that the correct product
purchased during the promotional period.

Return to top

I bought more than one of the same product that a rebate was offered on. Can
for more than one rebate?
Many rebates have a limit on the number of claims that can be submitted on a sing
promotion. To find out the specific rules for the promotion you are submitting, ple
review the promotion details on your rebate form or website.

Return to top

The product that I purchased has two rebates. The Manufacturer offers one a
offered by the store at which I bought the product. May I submit copies of the
and UPC code?
When there are multiple rebates available for the same product, many times the sto
will accept a copy of the purchase and product information. For the specific rules o
promotions, you should refer to the promotion details on the rebate form or websit

Return to top

Why does it take up to 8 weeks to process rebates?

We handle millions of rebates; each request is handled separately. This level of ind
attention is why it can take up to 8 weeks to process a rebate.

Return to top
What are ClickChoice Rewards?  
ClickChoice is a unique program that gives consumers the opportunity to select th
reward. Simply click and choose a product or service, or take the original rebate re
Products and services offered will reflect values at or above the original rebate rew

It is very easy to participate in the program as the whole process is completed onli
Whether you are searching for or submitting a rebate online, simply look for the
ClickChoice logo. You will be offered several rewards to choose from. All you ha
click the "Choose" button next to the reward you want and submit your rebate as u
more.

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Copyright ©  2007 NETGEAR © | Privacy Policy | Selection and Return Policy

Rebate Center Powered by Parago, Inc.

  

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Rebate Questions and Answers

Where can I get a rebate?

If you do not have a rebate coupon, ask for one where you bought the product. NETGEAR does not have
copies of retailer's rebate coupons.

For online purchases check the online retailer’s Web site. Forms are sometimes available for downloading
from the Web site. If you still can’t locate a form, contact the online retailer where you purchased the item.
NETGEAR cannot provide rebate forms.

What is Mailed In for a Rebate?

Usually:

1) Proof of purchase: The receipt from the retail store or the printed purchase confirmation from an online
retailer. Some rebates through retailers require the original proof of purchase. Please read the entire rebate
coupon for requirements. Do not confuse the receipt with the rebate reciept. Some stores use a rebate
receipt with just the rebate info on it and not the purchase information. To be safe, copy both, and send both
in.

2) UPC (Universal Price Code): This is the code from the side of the product box. You must it cut from the
box, and send it in. An example UPC:

3) The completed rebate form: Please print legibly! Send the original rebate coupon, as copies are not
always accepted. Read all the rebate coupon requirements.
Some rebates may require different contact information. Make sure you contact the right department.

 IMPORTANT: Make copies of ALL of the above for your records.

 Write the mailing date on your copies.
 Send the rebate to the address on the rebate forms. Do not send rebates to NETGEAR.
 Include the offer number next to the mailing address on the front of the envelope for faster
processing.

The form states that P.O. Box Addresses are Not Acceptable. I only get mail at there. How do I
complete the Order Form?

Please include a note that includes your street address or Rural Route, P.O. Box address, and a note
indicating that you do not receive home delivery of mail in your area. If your rebate is denied for that
reason, please go to Rebate Customer Service at www.netgearrebates.com to submit a query online. Please provide
as much information as possible.

The Rebate Form Requires the Original Receipt. Would a Copy be Acceptable?

If the instructions on the form require an original receipt, that is required to get the rebate. Take a copy of
the receipt for your records. If you lost or misplaced your original receipt, check with the retailer where the
purchase was made to see if they can reprint the receipt. Be prepared to supply them with the purchase date.

The Form for the Rebate Expired. Can I Still Apply?

Unfortunately, you have missed the opportunity to apply for the rebate. Always remember to check the
form’s expiration date and apply as early as possible to take advantage of any future rebates.

I Cannot Find the Address to Mail the Rebate. Where Should I Mail My Request?

Review both sides of the form. If the address is not on the form, please review the entire advertisement for
the address. Do not send rebates to NETGEAR.

How Long Does a Rebate Take?

Usually 8-10 weeks, but sometimes longer. Please wait 10 weeks before asking about rebate status.

How Do I Check the Status of my Rebate?

Go to www.netgearrebates.com. Follow the instructions to check status. If you do not see your information listed
or you have additional questions regarding your rebate, click Rebate Customer Service to submit a query
online.

I Submitted the Rebate on Behalf of My Company. How Do I Check the Status if Submitted Under a
Company Name?
The rebate form provided at www.netgearrebates.com allows you to search by company name. If you don’t find it
that way, you may also want to search by substituting business name for first and last name in the alternate
search field.

My Status Indicates My Rebate was Denied OR I Got an Email Informing Me of Rebate Denial,
What Should I do Next?

Read the email to understand why your submission was returned. If possible, include the required
documentation and resubmit according to the stipulations in the letter. Please note that all documentation
outlined on the Rebate Form is required for resubmission.

How Can I Contact Rebate Customer Service?

If you sent your rebate submission to:

 El Paso, TX, please call 1-888-214-9109,

 New Rochelle, NY, please call 1-800-390-2344,
 Young America, MN, please call 1-800-978-9035

Can I Call NETGEAR About Rebate Coupons and Status?

Please use the contact information first before contacting NETGEAR. Technical Support does not have
coupons, rebates, or copies of rebate forms. Technical Support has no way of answering rebate questions,
nor can they expedite or forward rebate information.
To send rebate inquiries to NETGEAR online: Please register your product and create a rebate case at
http://my.netgear.com .

INCLUDE:

 Your name
 Phone number
 Address, including zip code
 Product purchased
 Rebate amount
 Rebate promotion number
 Where product was purchased
 Purchase date
 Date the rebate was sent

I Got the Wrong Item or Wrong Rebate Amount. How Do I Correct This?

Locate your submission and click Rebate Customer Service at www.netgearrebates.com to submit a query
online. Please provide as much information as possible.

I Forgot to Include Something in the Envelope That is Required to Get the Rebate. What Should I
Do?

Please keep the item. You may receive an email in the near future or check the status online and see that
your rebate has been denied. When you discover the denial, include the missing item and resubmit
according to the stipulations in the letter.
Doc: N100011.asp July 28, 2004

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