ESLSCA

SS) University

Digital and IT Strategy

Sample Exam Questions

 ESLSCA
SS) University

MID TERM EXAM QUESTIONS

REVIEW
 Sample Exam 01
OTS
Cuestian G1

1) An organization is Investigating locations for a new office.

What type of external factors should be analyzed to ensure that potential future
employees tan integrate easily inte the averall organization?
A. Political
aa
1

8. Economic

C. Social

D. Legal

Correct answer; €
 Sample Exam 01
OTS
Cluestian Oe

2) Acloud storage provider wants to develop a culture of innovation based on a high

tolerance for disruption.
Which Is the BEST aperoach for them to adapt?

A. Implement néw communication technology that will sufficiently increase income to

achieve a target set by the financial department

B. Implement many regular changes ta the storage app and accept that some will Fail but
others will help to maintain their high market share

C. Invest ina new verslon of the storage app in order to avoid losing their position in the
cloud storage market

D. Invest in new data Centre Infrastructure to maintain their goal of providing highly
available and reliable cloud storage services
Correct answer; B
 Sample Exam 01
OTS
Cluestian 03

3) (Anorganization has a number of legacy services that they need te malntain because of
regulatory requirements. There are no plans to invest in improvements to these services,
They plan te invest in some new services to suppart growing areas of the business.
What is the GEST reason for them to create and maintain a service portfolio?

A. Tocompare the business cases for the various new services, so that investment will be
focused an these services, as required by the strategy

B. To compare the cost and value of each service in order to direct investment to where it
is needed, even if this means investing in legacy services

C. To justify improvements to the legacy services in order to protect the key revenue
streams of the organization

D. Toprovide information about customer and user experience to help plan improvements
Correct answer; B
 Sample Exam 01
OTS
Cuestian 04

4) Which BEST describes an organization's vislon?

4. It describes an organization's reason to exist
B. It describes the value an organization aims to create

C. It describes specific strategic objectives and Initiatives

It describes what an organization would like to become the future

Correct answer; D
 Sample Exam 01
OTS
Questions

5) An organization that sells apps to consumers is planning a strategy to disrupt a market by

focusing on customer relevance.

Which is the BEST approach to adopt?

A, Implement a new workflow management tool to suppert the sales department

B. Respond to trends by offering deals that provide more frequent app upgrades

€. Utilize digital technology to optimize the app development and deployment processes
D. Reorganize the service desk to increase support hours and expand user access channels

Correct answer; B
 Sample Exam 01
OTS
Cluestian 06

6} An organization wants to improve its operational excellence by encouraging innovation in

how services arg managed. The rasearch and development team are very innovative, but
they usually focus on new products and services. The operations team are highly skilled, but
do not have the money or people needed to focus on innovation.

How should the organization ensure that resources are available for operational
innovations?
eA
4. Provide the research and development team with an additional budget so that they can
develos operational innovations
B. Provide the operations team with additional budget so that they can develop operational
innovations
€. Move some of the existing operations team into the research and development team 50
that they will have time to develop innovatians
G Create an additional team and provide the time and staff 5a that they can develop
operational innovations
Correct answer: B
 Sample Exam 01
OTS
Questian OF

7) «Aservice provider has documented thelr purpose and how they will achieve it.

Which term it wed to described this?

A. Digital organization
a
i

+
B. Business strategy

C. Product and service portfolio

D. Digital transformation

Correct answer; B
 Sample Exam 01
OTS
Cuestian §

8} An organization hired a team of external consultants to produce a digital readiness assessment.

The consultants spent several weeks conducting interviews and collecting information.
The scope of the assessment included:
* Governance,
management, and culture
« Technology, people, processes, and partnerships

The report included detailed numerical data of hundreds of different aspects of digital
readiness, and was used to create a strategy. When the organization tried to implement this
strategy, it was clear that the consultants had not understood the organization, and the markets
whare they aperate.
Which is the MOST LIKELY cause of this issue?

A. The assessment failed to consider strategy and leadership

8. The assessment was tao simple
C. The assessment was too focused on technology
O. The assessment was avercomplicated

Correct answer; D
 Sample Exam 01
BITS
Cuestian 9

9) Which term describes how an organization defines and communicates how It will achleve
its vision through the use of digital technology?
A. Digital organization
B. Digital transformation

C. Digital strategy

D. Digital business

Correct answer; €
 Sample Exam 01
OTS
Questiagn 10

10} An organization wants to grow their business. They campleted an assessment and
hn plemented an Improvement program which has helped them deliver services very

efficiently, while managing risks and containing costs.

What else do they need to consider to have a balanced approach to their strategy?

4A. How to monitor and manage thelr operations

B. How to mprove their operations

C. How to address new markets or customers

DB. How to work differently to Increase efficiency

Correct answer; €
 Sample Exam 01
BIT
Questian 1]

11) An organization works in a volatile business enviranment, and frequently faces significant

changes and disruptions. The leaders of the organization are defining an approach ta improve
the organization's ablitty to operate and evolve despite these adverse events in the
environment.
Which aspect of the organization should the leaders focus on?

A. Organizatianal agility

8. Organizational resilience

C. Elimination of waste

D. Imprayement of workflows

Correct answer; B
 Sample Exam 01
OTS
Questian 12

12} A service provider has launched a new video communication service that is secure and easy to
use, The service has become widely adopted by consumers in many markets and multiple
Industries. Also, the service is gradually replacing specialized competitors' services, such a3
webinar platforms.

Which term BEST describes what the service provider is doing from the perspective of their
competitors? a
A. Industry disruption

B. Market disruption

C. Ecosystem disruption

D. Organizational disruption

Correct answer; €
 Sample Exam 01
OTS
Questiaqn 13

13) A small 01 service provider was created one year ago and has grown very fast, offering
Innovative products and services to the healthcare industry. tts strategy is to constantly
offer new services while contalning costs and maintaining quallty.

Which approach to operational excellence & MOST LIKELY te be relevant for this
organization?

4. Continual improvement
efy
B. Technology replacement modernization

C. Simple automation

0. Customer analytics

Correct answer; A
 Sample Exam 01
BIT
Questian 14

14) An organization has produced a business strategy document. A section of this document
describes haw the organization will monitor and evaluate its performance over time.

Which concept of the service value system does this section of the document Include?

A, Governance

B. Strategy management

¢. Value

D. Practices

Correct answer; A
 Sample Exam 01
OTS
Questian 15

15) A service provider differentiates itself from competitors by providing products and
services that include digital components.

What is this an example of?

A. Digital technology

B. Digital organization

C. Digitization
efy
DB. Digital transtormation

Correct answer; B
 ESLSCA
SS) University

SECOND TERM EXAM

QUESTIONS REVIEW
 Sample Exam 01
OTS
Cluestian 16

16) Which approach to innovation involves a service provider utilizing existing assets and low
Investment to increase their market share?
A. Leverage

B. Ability to tolerate disruption

C. Incentive to innovate

0. Overall driver

Correct answer; A
 Sample Exam 01
OTS
Questian 17

17) An IT service provider has defined value streams to create products and services. A senior
manager wants to extend this work to create an operating model, and is writing a business
case to support this. Which is the MOST Important benefit that the senior manager
should include in the business case?
ay
A. An operating model will ensure that suppliers meet their contracts, so that the service
provider can create products and services

B. An operating model will help with understanding what organization structure and
people are needed to create products and services

C. An operating model will help with understanding the sets of activities needed to create
each product and service

O. An operating model will ensure that the service provider can describe the features of
the products and services that provide value to customers
Correct answer! B
 Sample Exam 01
OTS
Cuestian 18

18) Which practice is PRIMARILY responsible for the collection of data to assess the success of

digital or IT strategles?

A. The 'measurement and reporting' practice

B. The 'strategy management' practice

C. The 'portfolia management' practice

eh)
O. The 'financial management' practice

Correct answer; A
 Sample Exam 01
OTS
Cluestian 19

19} Which should be induced in the 'rik management' practice for a digital organization?
L. Developing a target architecture based on risk.

2. Ensuring actions are taken to reduce all risks.

3
3. Encouraging a risk management culture.

4, Ensuring governance is in place for risk management.

ety
A. Land 2

B. 2 and 3

C.3and4
DB. 1 and 4

Correct answer; €
 Sample Exam 01
OTS
Questian 20

20} Which should be induded in the 'risk management' practice for a digital organization?
L. Developing a target architecture based on risk.

2. Ensuring actions are taken to reduce all risks.

3
3. Encouraging a risk management culture.

4, Ensuring governance is in place for risk management.

ety
A. Land 2

B. 2 and 3

C.3and4
DB. 1 and 4

Correct answer; €
 Sample Exam 01
OTS
Questian 2]

21) Which describes the erosion parallel operating model?

8. Anew digital business model that complements an existing business model and offers
choice to the consumer
=
8. Anew digital business model that utilizes existing assets and swiftly replaces the
current business model

C. Anew digital business model that is funded by revenue obtained fram an existing
Business model

0. Anew digital business model that is introduced tc reach new consumers and increase
market share

Correct answer; €
 Sample Exam 01
OTS
Questian 22

22) Which practice is PRIMARILY responsible for the collection of data to assess the success of
digital or IT strategles?

A. The 'measurement and reporting' practice

B. The 'strategy management' practice

C. The 'portfolia management' practice

eh)
O. The 'financial management' practice

Correct answer; A
 Sample Exam 01
OTS
Questian 23

23) An organization that develops video conferencing tools for software developers has
identified that doctors and patients are interested in their products and services. The
organization belleves that It can create a version of its core products and servkes that
meet the needs of this sector.

Which concept BEST describes this situation?

4. Opportunity
efy
B. Continual improvement

C. Value

D. Practices

Correct answer; A
 Sample Exam 01
OTS
Questian 24

24) Which approach to innovation involves a service provider utilizing existing assets and low

Investment to increase their market share?

A. Leverage

B. Ability to tolerate disruption

C. Incentive to innovate

0. Overall driver

Correct answer; A
 Sample Exam 01
OTS
Questian 25

25) Which describes a concept where the introduction of robots to automate work hat
significantly improved an organization's ability to achieve its goals?

A. Digital technology

8. Digital organization

C. Digitization

D. Digital transformation

Correct answer; D
 Sample Exam 01
OTS
Cluestian 26

26) An organization's strategy involves the continual maintenance of customer relevance.

What [s the BEST way to ensure this & achleved?

4. Evaluating feedback on products and services

B. Improving operational excellence

C. Improving organizational resilience

D. Using a variety of unique resources

efy

Correct answer; A
 Sample Exam 01
OTS
Questian 2?

27) An organization has developed a digital transformation strategy that requires significant
investment. There is a high degree of uncertainty surrounding the strategy and failure will
result in a high financlal loss.

Which organization is MOST LIKELY to benefit from following this strategy?

A. An organization with low risk capacity, and low risk appetite

6. An organization with low risk capacity, and high risk appetite

efy
C. An organization with high risk capacity, and low risk appetite

D. An organization with high risk capacity, and Aigh risk appetite

Correct answer; D
 Sample Exam 01
OTS
Cluestian 28

28) Which és a key feature of a digital mindset?

A. Using every available opportunity to make a technolagy-based chanpe

B. Understanding how technology changes the way people live and work
C. Automating commeanty performed actions or decisions in 2 changing context

D. Distinguishing changes n society from changes affecting the organization

Correct answer; B
 Sample Exam 01
OTS
Questian 70

29) Which would MOST help an organization to Identify a new strategic risk?

A. Oue diligence checks at an early step of the customer journey

B. Bue diligence checks at a late step of the customer journey

c. A qualitative risk assessment using a risk matrix
D. A quantitative risk assessment based on monetary calculations

Correct answer; A
 Sample Exam 01
BIT
Questian 30

30) A retail company has a strategy that supports their vision to repasitian the company in the
market, and will be supported by a major marketing campaign. A new mobile app for placing
orders is an integral part of the strategy. A business case for the app has been created and has not
yet been approved, The business case was developed with the help of technical and legal experts.
The executive team are accountable for strategic decisions.

, The executive tearm

2 Service consumers a5 part of the marketing campalgn
3. All those involved in developing the strategy
4. The experts that helped develop the business case
Who should the business case be presented to before it is approved?
A. land2
B. 2 and 3
C.3 anda
D. land 4
Correct answer: D
 Sample Exam 01
OTS
Questian 3]

31) Asmall service provider has recently started to operate in a Gowded market. They have a
unique technology model that will enable them to achieve operational excellence, and
therefore a competitive advantage.

Which strategic approach does this situation describe?

A. Scale advantage

B. Incumbency advantage

€. Resource-based advantage

BD. Customer relevance

Correct answer; €
 Sample Exam 01
OTS
Questian 32

32) An organization is defining a strategy that relies on its ability to engage with customers
across several interfaces, including phone, website, app, and social media,

Which concept BEST describes the foundation of the organization's strategy?

A. Omnichannel delivery and support

B. Customer journeys
efy
¢. Customer analytics

GB. Centext-sensitive delivery and support

Correct answer; A
 Sample Exam 01
OTS
Questiaqn 33

33) Which is a CORRECT description of a step in a digital transformation program?

4."implement with feedback': design the components that are not yet digitized
B. 'Define roadmap": group the changes into initiatives and sequence them

C. 'Bevelop vision and goals': initlate the program and ensure resources are available

D. 'Architect changes': define the purpose of the program and its objectives

Correct answer; B
 ESLSCA
SS) University

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