Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

This article contains an overview of the call flow.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Call Legs
♦ 1.1 Figure: Dial Peer Call Legs
• 2 Call Setup Elements
♦ 2.1 Source and Destination POTS Dial Peers
♦ 2.2 Voice Network Dial Peers
◊ 2.2.1 Voice and Billing Application Call Leg
◊ 2.3 Inbound and Outbound Call Legs
♦ 3 Call Setup Process
◊ 3.1 Figure: Call Legs from the Perspective of
the Originating Router
◊ 3.2 Figure: Call Legs from the Perspective of
the Terminating Router
♦ 4 Dial Peer Matching
◊ 4.1 Inbound Dial Peer Matching
⋅ 4.1.1 Dial Peer 0
⋅ 4.1.2 Inbound Dial Peer Configuration
Tips
⋅ 4.2 Outbound Dial Peer Matching
• 4.2.1 DID Configuration
• 4.2.2 Two-Stage Dialing
Configuration
• 4.2.3 Variable-Length Dial
Plans
⋅ 4.3 Voice Network Dial Peer
Matching
⋅ 4.4 POTS Dial Peer Matching

Call Legs
A voice call over a packet network is segmented into discrete call legs. Each call leg is associated with a dial peer.
A call leg is a logical connection between two voice gateways or between a gateway and an IP telephony device
(for example, Cisco CallManager or a session initiation protocol (SIP) server).

An example of POTS and VoIP call legs is shown in Figure: Dial Peer Call Legs.

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Figure: Dial Peer Call Legs

Details for the call setup are described in the following sections:

• Call Setup Elements

• Call Setup Process
• Dial Peer Matching

Troubleshooting and debugging should focus first on each leg independently and then on the VoIP call as a
whole.

Call Setup Elements

You can isolate where a problem is occurring by determining which dial peer or call leg is having the problem, as
described in the following sections:

• Source and Destination POTS Dial Peers

• Voice Network Dial Peers
• Inbound and Outbound Call Legs

Source and Destination POTS Dial Peers

POTS dial peers define the characteristics of a traditional telephony network connection. The POTS dial peer
maps a dial string to a specific voice port on the local gateway. Normally the voice port connects the gateway to
the local public switched telephone network (PSTN), PBX, or analog telephone.

Voice Network Dial Peers

Voice network dial peers define the attributes of a packet voice network connection. Voice network dial peers
map a dial string to a remote network device. Some examples of these remote network devices are as follows:

• Destination gateway
• Cisco CallManager
• SIP server
• Open Settlements Protocol (OSP) server (for VoIP using settlement)
• H.323 gatekeeper
• Mail Transfer Agent (MTA) server (for Multimedia Mail over IP scenarios)

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The specific type of voice-network dial peer used depends on the packet network technology. Different
technologies supported on voice dial peers are as follows:

• Voice over IP (VoIP)-The dial peer is mapped to the IP address, Domain Name System (DNS) name, or
server-type of the destination VoIP device that terminates the call. This mapping applies to all VoIP
protocols such as H.323, SIP, and Media Gateway Control Protocol (MGCP).
• Voice over Frame Relay (VoFR)-The dial peer is mapped to the data-link connection identifier (DLCI) of
the interface from which the call exits the router.
• Voice over ATM (VoATM)-The dial peer is mapped to the ATM virtual circuit for the interface from
which the call exits the router.
• Multimedia Mail over IP (MMoIP)-The dial peer is mapped to the e-mail address of the Simple Mail
Transfer Protocol (SMTP) server. This type of dial peer is used for store-and-forward fax (on-ramp and
off-ramp faxing).

The voice-network dial peer also sets the attributes of the network connection, such as which codec to use, the
capability to do voice activity detection (VAD), and dual-tone multifrequency (DTMF) relay configuration. A
voice network dial peer can point to any device that is compatible with skinny protocol (SCCP), H.323, or SIP.
MGCP configuration on a Cisco IOS gateway does not use voice network dial peers.

Voice and Billing Application Call Leg

An IP call leg can go to an external application server. An example of a Cisco IOS VoiceXML application is
shown in Figure: Cisco IOS VoiceXML Application Components. This call leg is used for voice and billing
applications, such as interactive voice response (IVR).

Figure: Cisco IOS VoiceXML Application Components

Inbound and Outbound Call Legs

Each call leg can be either an inbound or outbound call leg, depending on the call's direction. For a call from an IP
phone to the PSTN, the VoIP call leg is the inbound call leg, and the POTS leg is the outbound call leg. The
opposite is true for a call from the PSTN to the IP phone. Every call has an associated inbound and outbound call

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leg.

Call Setup Process

A call is segmented into call legs with a dial peer associated with each call leg. See Figure: Dial Peer Call Legs.

The process has eight main steps:

1. The POTS call arrives at the originating gateway, and an inbound POTS dial peer is matched.

Note: At this stage, if configured on the inbound POTS dial-peer, nondefault inbound POTS services or Tool
Command Language (Tcl) applications are used. When you use such services or applications, be certain
that the correct inbound POTS dial peer is matched. Examples of services or applications include:

• Direct inward dialing (DID)

• Tcl-based applications such as IVR, VoIP SIP transfer, or on-ramp faxing for store-and-forward
fax.
2. After the incoming call is associated with an inbound POTS dial peer, the originating gateway creates an
inbound POTS call leg and assigns it a CallEntry ID and global unique identifier (GUID). For more information
about these identifiers, see the Debug Header Format.

3. The originating gateway uses the dialed string to match an outbound voice-network dial peer.

4. After the dialed string are associated with an outbound voice network dial peer, the originating gateway creates
an outbound voice-network call leg and assigns it a call ID for the second call leg.

The preceding process is illustrated in Figure: Call Legs from the Perspective of the Originating Router.

Figure: Call Legs from the Perspective of the Originating Router

5. The voice network call request arrives at the terminating gateway and an inbound voice network dial peer is
matched.

6. After the terminating gateway associates the incoming call to an inbound voice-network dial peer, the
terminating gateway creates the inbound voice-network call leg and assigns it a call ID for the third call leg.

At this point, both gateways negotiate voice-network capabilities and applications (if required). Default
capabilities are not displayed in the gateway Cisco IOS configuration output. Use the show dial-peer
voice command to display the configured capabilities, services, and applications on POTS and

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voice-network dial peers:

◊ Default capabilities include codec g729r8, vad enable, dtmf-relay disable, fax-relay disable,
req-qos best-effort, acc-qos best-effort, and session protocol cisco (for H.323).
◊ Examples of Tcl applications include remote IP authentication and off-ramp faxing.
When nondefault capabilities or applications are requested by the originating gateway, the terminating
gateways needs to match an inbound voice network dial peer that is configured for these capabilities or
applications.

7. The terminating gateway uses the dialed string to match an outbound POTS dial peer.

8. After associating the incoming call setup to an outbound POTS dial peer, the terminating gatewaycreates an
outbound POTS call leg, assigns it a call ID, and terminates the call.

The preceding steps are illustrated in Figure: Call Legs from the Perspective of the Terminating Router.

Figure: Call Legs from the Perspective of the Terminating Router

In scenarios where Cisco CallManager is present with a Cisco IOS gateway, the following assumptions apply:

• For inbound calls to Cisco CallManager through a Cisco IOS gateway, the gateway behaves as an
originating device. (See Steps 1 to 4.)
• For outbound calls from Cisco CallManager through a Cisco IOS gateway, the gateway behaves as a
terminating device. (See Steps 5 to 8.)

Dial Peer Matching

In order for a call to be routed, the attributes set in the dial peers must be matched. Each dial peer can contain a
variety of parameters. Some parameters are valid only for voice network or POTS dial peers, and others apply to
all dial peers. This section covers the following topics:

• Inbound Dial Peer Matching

• Outbound Dial Peer Matching
• Voice Network Dial Peer Matching
• POTS Dial Peer Matching

The destination-pattern parameter on the dial peer command controls call routing. For inbound dial peers, the
destination-pattern parameter is matched against the calling number, or automatic number identifier (ANI)

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string. For outbound dial peers, the destination-pattern parameter is matched against the called number, or
dialed number identification service (DNIS) string. A dial peer with the destination-pattern parameter works for
both outbound and inbound matching.

Multiple dial peers can match a specific digit string. The gateway usually attempts to perform longest-match
routing. For example, if you have two patterns, 555.... and 55501.., and the called party number is 5550123, the
gateway matches the peer with 55501..; however, if the call to that peer fails, the gateway attempts to use the
other matching peer. If more than one peer has the same destination pattern configured, the preference parameter
on the dial peer can resolve the priority. The peer with the lowest preference number has the highest priority.

The operational status for a dial peer must be administratively up and valid for it to be matched. To be considered
operational, dial peers must meet one of the following conditions:

• destination-pattern is configured and a voice-port or session target is also configured.

• incoming called-number is configured.
• answer-address is configured.

Matching the called party number with the destination-pattern parameter is always used to match an outbound
dial peer. The inbound dial peer does not affect where the call is routed, but it does determine all of the call
properties for the voice network side of the call, regardless of where the outbound peer terminates.The incoming
called-number and answer-address commands are used only to match inbound dial peers. They are not used for
call routing or choosing an outbound dial peer. The incoming called-number command matches based on the
called party number but does not play a role in where the call is routed. It is used only to select the inbound dial
peer. If this match is unsuccessful, the answer-address command tries for a match using the calling party number
information rather than the called party number. If both of these matches fail, the calling party information is
matched against the destination-pattern command configured on the dial peers. On POTS ports, the inbound dial
peer can be matched based on port configuration. If no match can be made, the dial peer 0 attribute is used. See
the Dial Peer 0 for more information about dial peer 0.

For more information about the operational status of dial peers, refer to Understanding the Operational Status of
Dial Peers on Cisco IOS Platforms, document ID 12426.

For more detailed information on dial peer matching, configuration steps, and information about parameters, refer
to "Dial Peer Features and Configuration" in the Dial Peer Configuration on Voice Gateway Routers document.

For additional information about dial peer matching, refer to Understanding Inbound and Outbound Dial Peers
Matching on IOS Platforms, document ID 14074.

Inbound Dial Peer Matching

The inbound dial peer determines all of the call properties for the voice network side of the call. Inbound POTS
dial peers are associated to incoming POTS call legs on the originating gateways. Inbound voice-network dial
peers are associated to incoming voice-network call legs of the terminating gateway.

To match inbound call legs to dial peers, the router uses three information elements in the call setup message and
five configurable dial peer attributes. The three call setup elements are:

• Called number or DNIS-A set of numbers representing the destination, which is derived from the ISDN
setup message or channel associated-signaling (CAS) DNIS.

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• Calling number or ANI-A set of numbers representing the origin, which is derived from the ISDN setup
message or CAS ANI.
• Voice port-The voice port carrying the call.

The five configurable dial peer attributes are:

• Incoming called number-A string representing the called number or DNIS. It is configured by using the
incoming called-number dial-peer voice configuration command in POTS or MMoIP dial peers.
• Answer address-A string representing the calling number or ANI. It is configured by using the
answer-address dial-peer voice configuration command in POTS or VoIP dial peers and is used only for
inbound calls from the IP network.
• Destination pattern-A string representing the calling number or ANI. It is configured by using the
destination-pattern dial-peer voice configuration command in POTS or voice-network dial peers.
• Application-A string representing the predefined application that you enable on the dial peer. It is
configured by using the application dial-peer voice configuration command on inbound POTS dial peers.
• Port-The voice port through which calls to this dial peer are placed.

When the gateway receives a call setup request, a dial-peer match is made for the incoming call to facilitate
routing the call to different session applications. The gateway does not perform digit-by-digit matching. Instead,
the full digit string received in the setup request is used for matching against configured dial peers.

The gateway selects an inbound dial peer by matching the information elements in the setup message with the dial
peer attributes. The gateway matches these items in the following order:

1. Called number or DNIS with incoming called-number

First, the gateway attempts to match the called number of the call setup request with the configured
incoming called-number parameter of each dial peer. Because call setups always include DNIS
information, Cisco recommends using the incoming called-number command for inbound dial peer
matching. This attribute has matching priority over the answer-address and destination-pattern
parameter.

2. Calling number or ANI with answer-address

If no match is found in Step 1, the gateway attempts to match the calling number of the call setup request
with the answer-address of each dial peer. This attribute may be useful in situations where you want to
match calls based on the calling number (originating).

3. Calling number (ANI) with destination-pattern

If no match is found in step 2, the gateway attempts to match the calling number of the call setup request
to the destination-pattern of each dial peer.

4. Voice port (associated with the incoming call setup request) with the configured dial peer port parameter
(applicable for inbound POTS call legs).

If no match is found in Step 3, the gateway attempts to match the configured dial-peer port parameter to
the voice port associated with the incoming call. If multiple dial peers have the same port configured, the
dial peer first added in the configuration is matched.

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If no match is found using these steps, then dial peer 0 is used. See the Dial Peer 0 for more information about
dial peer 0.

Note: Step 4 is not applicable to voice or dial platforms such as the Cisco AS5300 access server, Cisco
AS5350 universal gateway, Cisco AS5400 universal gateway, Cisco AS5800 universal gateway, and
Cisco AS5850 universal gateway. If any one of first three steps are not used, then dial-peer 0 is matched
and the call is treated as a dial modem call. This call treatment can result in getting modem tones as
opposed to dial tone for inbound calls.
Only one condition must be met for the gateway to select a dial peer. The gateway stops searching as soon as one
dial peer is matched. It is not necessary for all the attributes to be configured in the dial peer or that every attribute
match the call setup information.

The longest prefix matching criteria applies while each step is performed. At each step, if multiple matches are
found, the one with the longest explicit match is chosen.

For more information on dial-peer matching, configuration steps, and information about parameters, refer to "Dial
Peer Features and Configuration" in the Dial Peer Configuration on Voice Gateway Routers document.

Dial Peer 0

If no inbound peer can be matched by the defined criteria, the inbound peer is set to dial peer 0, which sometimes
appears as pid:0. The characteristics of dial peer 0 cannot be changed.

Note: Cisco universal gateways, such as the Cisco AS5350, Cisco AS5400, Cisco AS5800, and Cisco
AS5850, require configured inbound dial peers to match incoming POTS calls in order to be
accepted as a voice call. If there is no inbound dial peer match, the call is treated and processed
as a dialup (modem) call.
For an inbound voice network call, dial peer 0 has the following characteristics:

• Supports any codec

• No DTMF relay
• IP precedence 0
• VAD-enabled
• No RSVP support
• Fax-rate voice

Dial peer 0 fails to negotiate nondefault capabilities, services, and applications, such as DTMF relay or disabled
VAD.

For an incoming POTS call, dial peer 0 has the following characteristics:

• No applications
• No DID

Note: Avoid using dial peer 0. Having the incoming called-number parameter configured correctly ensures
that the dial peer is always matched with the parameters you want when placing outbound calls through
a gateway. Many problems with calling out through a Cisco IOS gateway are due to codec, VAD, and
DTMF-relay misconfigurations when dial peer 0 is being matched. To display which dial peers are
being matched for an active call, use the show call active voice brief command.

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Inbound Dial Peer Configuration Tips

For inbound dial peers, the following configuration tips apply to certain configurations:

Session Target Command

For inbound dial peers, the session target command is ignored.

ISDN Overlap Configuration

When the timer (T) character is included at the end of the destination pattern, the router collects dialed digits until
the interdigit timer expires (10 seconds, by default) or until you dial the termination character (the default is #).
The timer character must be an uppercase T. In most cases, you must configure the T indicator only when the
router uses two-stage dialing. If DID is configured in the inbound POTS dial peer, the router uses one-stage
dialing, which means that the full dialed string is used to match outbound dial peers. The only exception is when
the isdn overlap-receiving command is configured; the ISDN overlap-receiving feature requires the T indicator.

When the isdn overlap-receiving command is configured on ISDN interfaces, dial peers are checked for matches
after every digit is received at the ISDN layer. If a full match is made, the call is routed immediately without
waiting for additional digits. The T indicator can be used to suspend this digit-by-digit matching and force the
gateway to wait until all digits are received. The T refers to the T302 interdigit timer at the ISDN level,
configurable under the serial interface associated with the ISDN interface. ISDN also provides other mechanisms
to indicate the end of digits, such as setting the Sending Complete Information Element (IE) in a Q.931
information message.

Empty Calling Field with Variable-Length Dial Plans

In some voice network configurations, variable-length dial plans are required, especially if the network connects
two or more countries where telephone number strings could be different lengths. However, this configuration can
result in the calling number field being replaced with an empty number.

If you enter the T character in the destination-pattern parameter for your dial peer, the router can be configured
to accept a fixed-length dial string, and then wait for additional dialed digits. For example, the following dial peer
configuration shows how the T character can be set to allow variable-length dial strings:

dial-peer voice 1 pots

destination-pattern 9T
port 1/0:1

If an incoming call arrives with no calling number information and is matched with the POTS dial peer shown
based on the destination-pattern 9T, the gateway uses the "9" digit as the calling number and forwards the call to
the corresponding device. To eliminate this behavior of replacing the empty calling number field, create a dummy
POTS dial peer with just the incoming called-number command configured. Because the incoming
called-number statement has higher priority than the destination-pattern parameter for inbound POTS
matching, dial-peer voice 2 is the POTS dial peer that is used:

dial-peer voice 1 pots

destination-pattern 9T
port 1/0:1
!

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dial-peer voice 2 pots
incoming called-number .

Outbound Dial Peer Matching

The method a router uses to select an outbound dial peer depends on whether DID is configured in the inbound
POTS dial peer. If DID is not configured in the inbound POTS dial peer, the router collects the incoming dialed
string digit by digit. When one dial peer is matched, the router immediately places the call using the configured
attributes in the matching dial peer.

If DID is configured in the inbound POTS dial peer, the router uses the full incoming dial string to match the
destination pattern in the outbound dial peer. With DID, the setup message contains all the digits necessary to
route the call; no additional digit collection is required. If more than one dial peer matches the dial string, all of
the matching dial peers are used to form a rotary group. The router attempts to place the outbound call leg using
all of the dial peers in the rotary group until one is successful.

For matching outbound dial peers, the gateway uses the destination-pattern dial peer command.

• On POTS dial peers, the port command is used to forward the call.
• On voice network dial peers, the session target command is used to forward the call.

DID Configuration

An example of incoming dial-peer configured with DID follows:

dial-peer voice 1 pots

incoming called-number 81690
voice-port 0:D
direct-inward-dial

On DID calls, also referred to as one-stage dialing, the setup message contains all digits necessary to route the
call, and the gateway should not do subsequent digit collection. When the gateway searches for an outbound dial
peer, it uses the entire incoming dial string. This matching is by default variable-length. It is not done digit by
digit because by DID definition all digits have been received. The following example helps clarify this concept:

If the DID dial-string is "81690," the router matches dial peer 4 and forwards the complete dial-string "81690."

dial-peer voice 3 voip

destination-pattern 816
session target ipv4:172.22.10.1
!
dial-peer voice 4 voip
destination-pattern 81690
session target ipv4:172.22.10.1

Two-Stage Dialing Configuration

If DID is not configured on the matched incoming dial peer, the gateway enters digit collection mode, called
two-stage dialing. Digits are collected inband. Outbound dial peer matching is done on a digit-by-digit basis. The
gateway checks for dial peer matches after receiving each digit and then routes the call when a full match is made.

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In this example, the dial string is "81690." Immediately after the router receives the digit "6," it matches dial peer
3 and routes the call, forwarding only the digits "816."

dial-peer voice 3 voip

destination-pattern 816
session target ipv4:172.22.10.1
!
dial-peer voice 4 voip
destination-pattern 81690
session target ipv4:172.22.10.1

In this example, dial-peer 3 is configured for wild card matching:

dial-peer voice 3 voip

destination-pattern 816..
session target ipv4:172.22.10.1
!
dial-peer voice 4 voip
destination-pattern 81690
session target ipv4:172.22.10.1

In this case, the longest-prefix rule applies and dial peer 4 is matched for the outbound call leg.

Variable-Length Dial Plans

There are situations where expected dial strings do not have a set number of digits. In such cases, it is usually best
to use variable-length dial peers by configuring the T terminator on the dial-peer destination-pattern command.

The T terminator forces the gateway to wait until the full dial string is received by doing the following:

• Waiting for a specified interdigit timeout before routing the call.

• Routing the call once it receives the # termination character in the dial string. For example, if you dialed
5550112#, the # would indicate to the router that you dialed all the digits and that all digits before the #
should be used to match a dial peer.

In the following example, the router receives a call setup from the network with dial string "95550112." Dial peer
2 then forwards the digits "5550112" to the PSTN.

dial-peer voice 2 pots

destination-pattern 9T
port 2/0:23

In the following example, the dial string from an inbound POTS interface is "81690":

dial-peer voice 3 voip

destination-pattern 8T
session target ipv4:172.22.10.1
!
dial-peer voice 4 voip
destination-pattern 81690T
session target ipv4:172.22.10.1

In this case, the longest-prefix rule applies, and dial peer 4 is matched for the outbound call leg.

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Note: The default interdigit timeout is set for 10 seconds. To modify this value, use the timeouts interdigit
voice-port command.
Anytime the T is used with destination-pattern parameter, it must be preceded by a . or digits (.T or 555T, for
example). Using T on its own causes the dial peers to act improperly and affects how calls are handled by the
router.

Voice Network Dial Peer Matching

When a call comes in through VoIP, the voice gateway searches for an inbound peer by looking through all the
configured voice network dial peers. Using regular digit matching rules, it tries to match the peer in the following
order:

1. Match the called number with the incoming called number.

2. Match the calling number with the answer-address parameter.
3. Match the calling number with the destination pattern.
4. Otherwise, use dial peer 0. See the Dial Peer 0 for more information.

POTS Dial Peer Matching

When a call comes in through POTS, the voice gateway searches for an inbound peer by looking through all the
configured POTS dial peers. Using regular digit-matching rules, it tries to match the peer in the following order:

1. Match the called number with the incoming called number.

2. Match the calling number with the answer-address parameter.
3. Match the calling number with the destination pattern.

If the inbound interface is not PRI or BRI, or if a PRI or BRI interface does not match a dial peer using the
preceding three rules, the voice gateway matches a POTS dial peer that has the inbound port configured if any of
the following parameters are configured:

• destination-pattern
• answer-address
• incoming called-number

The answer-address parameter overwrites the call's calling-party number or ANI.

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This article presents information about the variety of tools available to assist you in troubleshooting your voice
network, including information on using router diagnostic commands, Cisco network management tools, and
third-party troubleshooting tools.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Using Router Diagnostic Commands
♦ 1.1 Using show Commands
♦ 1.2 Using debug Commands
♦ 1.3 Using the ping Commands
♦ 1.4 Using the trace Commands
• 2 Using Cisco Network Management Tools
♦ 2.1 CiscoView
♦ 2.2 Internetwork Performance Monitor
• 3 Third-Party Troubleshooting Tools
♦ 3.1 Volt-Ohm Meters, Digital Multimeters,
and Cable Testers
♦ 3.2 TDRs and OTDRs
♦ 3.3 Breakout Boxes, Fox Boxes, BERTs and
BLERTs
♦ 3.4 Network Monitors
♦ 3.5 Network Analyzers

Using Router Diagnostic Commands

Cisco routers provide numerous integrated commands to assist you in monitoring and troubleshooting your
internetwork.

• show commands help you monitor installation behavior and normal network behavior, and isolate
problem areas.
• debug commands help you isolate protocol and configuration problems.
• ping commands help you determine connectivity between devices on your network.
• trace commands provide a method of determining the route by which packets reach their destination.

Using show Commands

show commands are powerful monitoring and troubleshooting tools. You can use show commands to perform a
variety of functions:

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• Monitor router behavior during initial installation.
• Monitor normal network operation.
• Isolate problem interfaces, nodes, media, or applications.
• Determine when a network is congested.
• Determine the status of servers, clients, or other neighbors.

The following are some of the most common show commands:

• show version-Displays the configuration of the system hardware, the software version, the names and
sources of configuration files, and the boot images.
• show running-config-Displays the router configuration currently running.
• show startup-config-Displays the router configuration stored in NVRAM.
• show interfaces-Displays statistics for all interfaces configured on the router or access server. The
resulting output varies, depending on the network for which an interface has been configured.
• show controllers-Displays statistics for interface card controllers.
• show flash-Displays the layout and contents of flash memory.
• show buffers-Displays statistics for the buffer pools on the router.
• show memory summary-Displays memory pool statistics and summary information about the activities
of the system memory allocator, and gives a block-by-block listing of memory use.
• show process cpu-Displays information about the active processes on the router.
• show stacks-Displays information about the stack utilization of processes and interrupt routines, and the
reason for the last system reboot.
• show cdp neighbors-Provides reachability information for directly connected Cisco devices. This is an
extremely useful tool for determining the operational status of the physical and data link layers. Cisco
Discovery Protocol (CDP) is a proprietary data link layer protocol.
• show debugging-Displays information about the type of debugging that is enabled for your router.

You can always use the ? at the command line for a list of subcommands.

Like the debug commands, some of the show commands listed are accessible only at the router's privileged
EXEC mode. Debug command usage is explained further in Using debug Commands and also in the Debug
Command Output on Cisco IOS Voice Gateways article.

Hundreds of other show commands are available. For details on using and interpreting the output of specific show
commands, refer to the Cisco IOS command references.

Using debug Commands

The debug privileged EXEC commands can provide a wealth of information about the traffic seen (or not seen)
on an interface, error messages generated by nodes on the network, protocol-specific diagnostic packets, and other
useful troubleshooting data.

The following steps are a summary of debug command usage. For detailed debug command usage, see the Debug
Command Output on Cisco IOS Voice Gateways article.

To access and list the privileged EXEC commands, enter this code:

Router> enable
Password: XXXXXX
Router# ?

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
Note the change in the router prompts here. The # prompt (instead of the normal > prompt) indicates that the
router is in privileged EXEC mode (enable mode).

Caution: Exercise care when using debug commands. Many debug commands are processor-intensive and
can cause serious network problems (such as degraded performance or loss of connectivity) if they
are enabled on an already heavily loaded router. When you finish using a debug command,
remember to disable it with its specific no debug command (or use the no debug all command to
turn off all debugging).
Use debug commands to isolate problems, not to monitor normal network operation. Because the high processor
overhead of debug commands can disrupt router operation, you should use them only when you are looking for
specific types of traffic or problems, and have narrowed your problems to a likely subset of causes.

Output formats vary with each debug command. Some generate a single line of output per packet, and others
generate multiple lines of output per packet. Some generate large amounts of output, and others generate only
occasional output. Some generate lines of text, and others generate information in field format.

To minimize the negative impact of using debug commands, follow this procedure:

1. Use the no logging console global configuration command on your router. This command disables all
logging to the console terminal.
2. Telnet to a router port and enter the enable EXEC command. The enable EXEC command places the
router in the privileged EXEC mode. After entering the enable password, you receive a prompt that
consists of the router name with a # symbol.
3. Use the terminal monitor command to copy debug command output and system error messages to your
current terminal display.

By redirecting output to your current terminal display, you can view debug command output remotely, without
being connected through the console port.

If you use debug commands at the console port, character-by-character processor interrupts are generated,
maximizing the processor load already caused by the use of debug.

If you intend to keep the output of the debug command, spool the output to a file. The procedure for setting up
such a debug output file is described in the Debug Command Output on Cisco IOS Voice Gateways article.

This book refers to specific debug commands that are useful when you are troubleshooting specific problems.
Complete details regarding the function and output debug commands are provided in the Cisco IOS Debug
Command Reference.

In many situations, using third-party diagnostic tools can be more useful and less intrusive than using debug
commands. For more information, see the Third-Party Troubleshooting Tools.

Using the ping Commands

To check host reachability and network connectivity, use the ping command, which can be invoked from both
user EXEC mode and privileged EXEC mode. After you log in to the router or access server, the router is
automatically in user EXEC command mode. The EXEC commands available at the user level are a subset of
those available at the privileged level. In general, the user EXEC commands enable you to connect to remote
devices, change terminal settings on a temporary basis, perform basic tests, and list system information. The ping

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

command can be used to confirm basic network connectivity on a variety of networks.

For IP, the ping command sends Internet Control Message Protocol (ICMP) echo messages. ICMP is the Internet
protocol that reports errors and provides information relevant to IP packet addressing. If a station receives an
ICMP Echo message, it sends an ICMP echo reply message back to the source.

The extended command mode of the ping command permits you to specify the supported IP header options. This
mode allows the router to perform a more extensive range of test options. To enter ping extended command mode,
enter yes at the extended commands prompt of the ping command.

It is a good idea to use the ping command when the network is functioning properly to see how the command
works under normal conditions, so that you have a basis for comparison when you are troubleshooting.

For detailed information on using the ping and extended ping commands, refer to the Cisco IOS Configuration
Fundamentals Command Reference.

Using the trace Commands

The trace user EXEC command discovers the routes that a router's packets follow when traveling to their
destinations. The trace privileged EXEC command permits the supported IP header options to be specified,
allowing the router to perform a more extensive range of test options.

The trace command works by using the error message generated by routers when a datagram exceeds its
time-to-live (TTL) value. First, probe datagrams are sent with a TTL value of 1. This value causes the first router
to discard the probe datagrams and send back "time exceeded" error messages. The trace command then sends
several probes and displays the round-trip time for each. After every third probe, the TTL is increased by 1.

Each outgoing packet can result in one of two error messages. A "time exceeded" error message indicates that an
intermediate router has seen and discarded the probe. A "port unreachable" error message indicates that the
destination node has received the probe and discarded it because it could not deliver the packet to an application.
If the timer goes off before a response comes in, trace prints an asterisk (*).

The tracecommand terminates when the destination responds, when the maximum TTL is exceeded, or when you
interrupt the trace with the escape sequence.

As with ping, it is a good idea to use the trace command when the network is functioning properly to see how the
command works under normal conditions, so that you have a basis for comparison when you are troubleshooting.

For detailed information on using the trace and extended trace commands, refer to the Cisco IOS Configuration
Fundamentals Command Reference.

Using Cisco Network Management Tools

Cisco offers the CiscoWorks family of management products that provide design, monitoring, and
troubleshooting tools to help you manage your internetwork.

The following tools are useful for troubleshooting internetwork problems:

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

• CiscoView provides dynamic monitoring and troubleshooting functions, including a graphical display of
Cisco devices, statistics, and comprehensive configuration information.
• Internetwork Performance Monitor (IPM) empowers network engineers to proactively troubleshoot
network response times utilizing real-time and historical reports.

CiscoView
CiscoView graphical management features provide dynamic status, statistics, and comprehensive configuration
information for Cisco internetworking products (switches, routers, hubs, concentrators, and access servers).
CiscoView aids network management by displaying a physical view of Cisco devices and color-coding device
ports for at-a-glance port status, allowing you to quickly grasp essential information. Features include the
following:

• Graphical displays of Cisco products from a central location, giving network managers a complete view
of Cisco products. You do not need to physically check devices at remote sites.
• A continuously updated physical view of routers, hubs, switches, or access servers in a network,
regardless of physical location.
• Updated real-time monitoring and tracking of key information relating to device performance, traffic, and
usage, with metrics such as utilization percentage, frames sent and received, errors, and a variety of other
device-specific indicators.
• The capability to modify configurations such as trap, IP route, VLAN, and bridge configurations.

Internetwork Performance Monitor

The Internetwork Performance Monitor (IPM) is a network management application that enables you to monitor
the performance of multiprotocol networks. IPM measures the response time and availability of IP networks on a
hop-by-hop (router-to-router) basis. It also measures response time between routers and the mainframe in Systems
Network Architecture (SNA) networks.

Use IPM to perform the following tasks:

• Troubleshoot problems by checking the network latency between devices.

• Send Simple Network Management Protocol (SNMP) traps and SNA alerts when a user-configured
threshold is exceeded, when a connection is lost and reestablished, or when a timeout occurs.
• Analyze potential problems before they occur by accumulating statistics, which are used for modeling
future network topologies.
• Monitor response time between two network endpoints.

The IPM product is composed of three parts: the IPM server, the IPM client application, and the response time
reporter (RTR) feature of the Cisco IOS software.

Third-Party Troubleshooting Tools

In many situations, third-party diagnostic tools can be more useful than commands that are integrated into the
router. For example, enabling a processor-intensive debug command can be extremely detrimental in an
environment experiencing excessively high traffic levels. Attaching a network analyzer to the suspect network is

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

less intrusive and is more likely to yield useful information without interrupting the operation of the router. The
following are some typical third-party troubleshooting tools used for troubleshooting internetworks:

• Volt-ohm meters, digital multimeters, and cable testers are useful for testing the physical connectivity of
your cable plant.
• Time domain reflectometers (TDRs) and optical time domain reflectometers (OTDRs) are devices that
assist in the location of cable breaks, impedance mismatches, and other physical cable plant problems.
• Breakout boxes, fox boxes, bit error rate testers (BERTs), and block error rate testers (BLERTs) are
useful for troubleshooting problems in peripheral interfaces.
• Network monitors provide an accurate picture of network activity over a period of time by continuously
tracking packets crossing a network.
• Network analyzers such as sniffers decode problems at all seven OSI layers. The problems can be
identified automatically in real-time and categorized by how critical they are, providing a clear view of
network activity.

Volt-Ohm Meters, Digital Multimeters, and Cable Testers

Volt-ohm meters and digital multimeters are at the lower end of the spectrum of cable-testing tools. These devices
measure parameters such as AC and DC voltage, current, resistance, capacitance, and cable continuity. They are
used to check physical connectivity.

Cable testers (scanners) also enable you to check physical connectivity. Cable testers are available for shielded
twisted-pair (STP), unshielded twisted-pair (UTP), 10BASE-T, and coaxial and twinax cables. A given cable
tester might be capable of performing any of the following functions:

• Test and report on cable conditions, including near-end crosstalk (NEXT), attenuation, and noise
• Use TDR and perform traffic monitoring and wire map functions
• Display MAC-layer information about LAN traffic, provide statistics such as network utilization and
packet error rates, and perform limited protocol testing (for example, TCP/IP tests such as ping)

Similar testing equipment is available for fiber-optic cable. Because of the relatively high cost of this cable and its
installation, fiber-optic cable should be tested both before installation (on-the-reel testing) and after installation.
Continuity testing of the fiber requires either a visible light source or a reflectometer. Light sources capable of
providing light at the three predominant wavelengths-850 nanometers (nm), 1300 nm, and 1550 nm-are used with
power meters that can measure the same wavelengths and test attenuation and return loss in the fiber.

TDRs and OTDRs

At the top end of the cable testing spectrum are time domain reflectometers (TDRs). These devices can quickly
locate open and short circuits, crimps, kinks, sharp bends, impedance mismatches, and other defects in metallic
cables.

A TDR works by bouncing a signal off the end of the cable. Opens, shorts, and other problems reflect the signal
back at different amplitudes, depending on the problem. A TDR measures how much time it takes for the signal to
reflect and calculates the distance to a fault in the cable. TDRs can be used to measure the length of a cable, and
some TDRs can also calculate the propagation rate based on a configured cable length.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
Fiber-optic measurement is performed by an optical TDR (OTDR). OTDRs can accurately measure the length of
the fiber, locate cable breaks, measure the fiber attenuation, and measure splice or connector losses. An OTDR
can be used to take the signature of a particular installation, noting attenuation and splice losses. This baseline
measurement can then be compared with future signatures when a problem in the system is suspected.

Breakout Boxes, Fox Boxes, BERTs and BLERTs

Breakout boxes, fox boxes, and bit/block error rate testers (BERTs/BLERTs) are digital interface testing tools
used to measure the digital signals present at PCs, printers, modems, the channel service unit/data service unit
(CSU/DSU), and other peripheral interfaces. These devices can monitor data line conditions, analyze and trap
data, and diagnose problems common to data communication systems. Traffic from data terminal equipment
(DTE) through data communications equipment (DCE) can be examined to help isolate problems, identify bit
patterns, and ensure that the proper cabling has been installed. These devices cannot test media signals such as
Ethernet, Token Ring, or FDDI.

Network Monitors
Network monitors continuously track packets crossing a network, providing an accurate picture of network
activity at any moment, or a historical record of network activity over a period of time. They do not decode the
contents of frames. Monitors are useful for baselining, in which the activity on a network is sampled over a period
of time to establish a normal performance profile.

Monitors collect information such as packet sizes, the number of packets, error packets, overall usage of a
connection, the number of hosts and their MAC addresses, and details about communications between hosts and
other devices. This data can be used to create profiles of LAN traffic and to assist in locating traffic overloads,
planning for network expansion, detecting intruders, establishing baseline performance, and distributing traffic
more efficiently.

Network Analyzers
A network analyzer (also called a protocol analyzer or "sniffer") decodes the various protocol layers in a recorded
frame and presents the frames as readable abbreviations or summaries. The analyzer indicates which layer is
involved (physical, data link, and so forth) and what function each byte or byte content serves.

Most network analyzers can perform many of the following functions:

• Filter traffic that meets certain criteria so that, for example, all traffic to and from a particular device can
be captured
• Time-stamp captured data
• Present protocol layers in an easily readable form
• Generate frames and send them onto the network
• Incorporate an "expert" system in which the analyzer uses a set of rules, combined with information about
the network configuration and operation, to diagnose and solve, or offer potential solutions for network
problems

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
The concepts described in this article provide background for the enhanced debug capabilities on Cisco voice
gateways.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Debug Header Format
♦ 1.1 Table: Module-Dependent List Parameters
♦ 1.2 IVR Module-Dependent List
◊ 1.2.1 Table: IVR Module Names
◊ 1.2.2 Table: Object Names and Identifier Values
• 2 CallEntry ID and GUID Call Legs
♦ 2.1 Figure: GUIDs and CallEntry IDs in a Conference Call
• 3 Enabling Command Profile Debugging
♦ 3.1 Fax Debug Profile
♦ 3.2 Modem Debug Profile
♦ 3.3 Voice Debug Profile
• 4 Enabling Individual Debug Commands for CCAPI, TSP, and VTSP
Debugging
♦ 4.1 Table: CCAPI Individual Debug Values
♦ 4.2 Table: TSP Individual Debug Values
♦ 4.3 Table: VTSP Individual Debug Values

Debug Header Format

You can control the contents of the standardized header with the following display options:

• Short 6-byte global unique identifier (GUID)

• Full 16-byte GUID
• Short header that contains only the CallEntry ID

The format of the GUID headers is as follows: //CallEntryID/GUID/Module-dependent-list/Function-name:

The format of the short header is as follows: //CallEntryID/Function-name:

The parameters in the header are as follows:

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
• CallEntryID-Numerically identifies a specific call leg such as an incoming ISDN call or an outgoing
H.323 call. The CallentryID ranges from 1 to 32767. When the CallEntryID is not available to the
function producing the debug message, the header displays the CallEntryID field as "-1."
• GUID-Each call is assigned a GUID, which is generally used for billing purposes. The GUID is a 16-byte
quantity that uniquely identifies a call throughout the entire network and over time. Gateway information
and time stamp are embedded in the GUID. The GUID is sometimes called a conference point. See
CallEntry ID and GUID Call Legs for an example of the GUID and CallEntry ID call legs.

By default, the debug header displays a more compact 6-byte form of the GUID that is generally unique
enough for debugging purposes. If you need to correlate GUID information to third-party devices or to
conduct debugging sessions lasting more than a month, you can display the full 16-byte header with the
voice call debug command using the full-guid keyword.
When the GUID information is unavailable to the module producing the debug message, the header
displays the GUID field as blank or filled with "x" characters (/xxxxxxx/). For non-IVR debugs, if the
GUID field is unavailable, the header is //CallentryID/xxxxxxxx/. For IVR debugs, the header is
//CallentryID//. IVR rarely has GUID information but reserves the space in order to have field-by-field
consistency.

• Module-dependent-list-These parameters are dependent on which module is used. The dependent

parameters for the various modules are shown in Table: Module-Dependent List Parameters.

Table: Module-Dependent List Parameters

Module Dependent Parameters

CCAPI None.
VTSP Port name, channel number, DSP slot, and DSP channel number.
Dial-peer number and the number of the connection through the dial peer. (Multiple sessions can be
SSAPP
associated with a single dial peer.)
IVR See the IVR Module-Dependent List.

• Function-name-Identifies call progress though the internal modules of the Cisco IOS code. This is
free-form debugging used by developers.

IVR Module-Dependent List

The module-dependent list for IVR information has the following form: <Module Name> : [LP:]
[<OBJ><OBJ-ID>: [<OBJ><OBJ-ID>:[...]]]

Module names are shown in Table: IVR Module Names. The LP parameter is the link point, which is the point
where two or more objects can be associated . The OBJ parameter is the object name, shown in Table: Object
Names and Identifier Values. The OBJ-ID is a numeric identifier for the object. The ranges are also shown in
Table: Object Names and Identifier Values.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
Table: IVR Module Names

Module Name Module

AAPL Application infrastructure
DCM Digit collect
DPM Dynamic prompt
MCM Media content
MSM Media stream
MSW Media service wrapper
PCM Place call (call setup)
RTSP Real-time streaming protocol (RTSP) client
TCL2 Tcl IVR 2

Table: Object Names and Identifier Values

Object
Description Identifier Range
Name
-2147483647 to 2147483647 with 0 and -1 being invalid (either) or
CN Connection
unavailable (latter)
DP Dynamic prompt 1 to -4294967295 or 0 (invalid or unavailable)
GS Generic stream 1 to -4294967295 or 0 (invalid or unavailable)
HN Handler 0 to -4294967295
LG Call leg 1 to -2147483647 or -1 (invalid or unavailable)
MC Media content 1 to -4294967295 or 0 (invalid or unavailable)
Media content
MR 1 to -4294967295 or 0 (invalid or unavailable)
reader
MS Media stream 1 to -4294967295 or 0 (invalid or unavailable)
RS RTSP session 1 to -4294967295 or 0 (invalid or unavailable)

CallEntry ID and GUID Call Legs

The parts of the call that are identified by CallEntry IDs and GUIDs are shown in Figure: GUIDs and
CallEntry IDs in a Conference Call. The example shown in the figure is a conference call in which two of
the participants are on the same IP network and the third participant is called over the POTS network.
Most of the IP-based voice signaling protocols (like H.225) carry the GUID information between
gateways. Traditional voice connections such as POTS and ISDN have no means to carry a GUID. A
voice gateway creates a new GUID when one is not available from the call originator. In the example, call
legs 1, 2, and 5 use GUID A, and leg 4 uses GUID B. Leg 3 is across the POTS network, so no GUID is
associated with it. There is a CallEntry ID for each incoming or outgoing call on each gateway.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
Figure: GUIDs and CallEntry IDs in a Conference Call

Enabling Command Profile Debugging

You can enable a set of debugs based upon a specific profile. You can enable the following profiles:

• Fax Debug Profile

• Modem Debug Profile
• Voice Debug Profile

Enabling the debugging on each of these profiles produces many types of debug information. The advantage of
using profile debugging is that instead of having to enable several debug commands to get a full picture of the
problem, you can enable a profile which gives you all of the debugs that are appropriate.

When profile debugging is enabled, a large number of debug messages are produced which might affect system
performance. For this reason, you should only use profile debugging during low traffic periods or on a
non-production system.

Caution: The debug voip profile commands generate debug messages from many VoIP components, which
generates a large number of debug messages. The number of messages can cause a performance
impact on your router. This command should only be used during low traffic periods.

Fax Debug Profile

The debug commands that are activated within the fax debug profile depends on the syntax that you use when you
enable the command. The syntax for the fax debug profile is as follows: debug voip profile fax { mail | relay {
application | signaling }}

For more information on command syntax, refer to the Cisco IOS Debug Command Reference.

If you use the debug voip profile fax mail command, you enable the following debug commands for an onramp
or offramp fax mail call:

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• debug crm all
• debug csm voice
• debug fax fmsp all
• debug fax mta all
• debug fax mmoip aaa
• debug isdn q931
• debug tgrm all
• debug voip application all
• debug voip application vxml all
• debug voip ccapi all
• debug voip dsm all
• debug voip dspapi all
• debug voip hpi all
• debug voip ivr all
• debug voip vtsp all

The following debug commands are enabled for access servers with MICA modem cards:

• debug fax receive all

• debug fax send all
• debug fax fmail client
• debug fax fmail server
• debug fax text-to-fax
• debug fax tiff reader
• debug fax tiff writer

The following debug options are enabled for access servers with universal port dial feature cards:

• debug fax fmsp all

• debug fax foip all
• debug fax dmsp all
• debug fax mspi all
• debug voip application vxml all
• debug voip ivr all

If you use the debug voip profile fax relay command, you enable the debug fax relay t30 all-level-1 and the sets
specified by either the application or signaling keyword.

For the debug voip profile fax relay application command, the following debugs are enabled for fax relay
applications:

• debug voip application all

• debug voip application vxml all
• debug voip ccapi all
• debug voip dialpeer all
• debug voip ivr all

For the debug voip profile fax relay signaling command, the following debugs are enabled for fax relay
signaling:

• debug cch323 all

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
• debug ccsip error
• debug ccsip messages
• debug cdapi detail
• debug cdapi events
• debug crm all
• debug csm voice
• debug gtd error
• debug gtd events
• debug h225 asn1
• debug h225 events
• debug h225 q931
• debug h245 asn1
• debug h245 event
• debug isdn q931
• debug mgcp errors
• debug mgcp events
• debug mgcp media
• debug mgcp packets
• debug mgcp voipcac
• debug rtpspi all
• debug tgrm all
• debug voip ccapi all
• debug voip dsm all
• debug voip dspapi all
• debug voip hpi all
• debug voip rawmsg
• debug voip tsp all
• debug voip vtsp all

Modem Debug Profile

The debug commands that are activated within the modem debug profile depends on the syntax that you use when
you enable the command. The syntax for the modem debug profile is as follows:

debug voip profile modem { pass-through signaling | relay signaling }

For more information on command syntax, refer to the Cisco IOS Debug Command Reference.

If you use the debug voip profile modem pass-through signaling command, you enable the following debug
commands for modem pass-through signaling:

• debug cch323 all

• debug ccsip error
• debug ccsip messages
• debug cdapi detail
• debug cdapi events
• debug csm voice
• debug crm all
• debug gtd error

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
• debug gtd events
• debug h225 asn1
• debug h225 events
• debug h225 q931
• debug isdn q931
• debug mgcp errors
• debug mgcp events
• debug mgcp media
• debug mgcp packets
• debug mgcp voipcac
• debug rtpspi all
• debug tgrm all
• debug voip ccapi all
• debug voip dsm all
• debug voip dspapi all
• debug voip hpi all
• debug voip rawmsg
• debug voip tsp all
• debug voip vtsp all

If you use the debug voip profile modem relay signaling command, you enable the following debug commands
for modem relay signaling:

• debug cch323 all

• debug ccsip error
• debug ccsip messages
• debug cdapi detail
• debug cdapi events
• debug csm voice
• debug crm all
• debug h245 asn1
• debug h245 event
• debug isdn q931
• debug mgcp errors
• debug mgcp events
• debug mgcp media
• debug mgcp packets
• debug mgcp voipcac
• debug tgrm all
• debug voip ccapi all
• debug voip dsm all
• debug voip dspapi all
• debug voip hpi all
• debug voip tsp all
• debug voip vtsp all

Voice Debug Profile

The debug commands that are activated within the voice debug profile depends on the syntax that you use when

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

you enable the command. The syntax for the voice debug profile is as follows: debug voip profile voice {
application | signaling }

For more information on command syntax, refer to the Cisco IOS Debug Command Reference.

If you use the debug voip profile voice application command, you enable the following debug commands for
voice applications:

• debug voip application all

• debug voip application vxml all
• debug voip ccapi all
• debug voip dialpeer all
• debug voip ivr all

If you use the debug voip profile voice signaling command, you enable the following debug commands for voice
signaling:

• debug cch323 all

• debug ccsip error
• debug ccsip messages
• debug cdapi detail
• debug cdapi events
• debug crm all
• debug csm voice
• debug gtd error
• debug gtd events
• debug h225 asn1
• debug h225 events
• debug h225 q931
• debug h245 asn1
• debug h245 event
• debug isdn q931
• debug mgcp errors
• debug mgcp events
• debug mgcp media
• debug mgcp packets
• debug mgcp voipcac
• debug rtpspi all
• debug tgrm all
• debug voip ccapi all
• debug voip dsm all
• debug voip dspapi all
• debug voip hpi all
• debug voip rawmsg
• debug voip tsp all
• debug voip vtsp all

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Enabling Individual Debug Commands for CCAPI, TSP, and

VTSP Debugging
If you want to use a debug command for CCAPI, TSP, or VTSP and you want to limit the output so that the
performance on the router is not impacted, you can select to use individual parts of the debug command. You can
use debug voip ccapi individual range, debug voip tsp individual range, or debug voip vtsp individual range
to get individual debug output for each of these processes. Table: CCAPI Individual Debug Values, Table: TSP
Individual Debug Values, and Table: VTSP Individual Debug Values show the specific debugs for the individual
ranges.

Table: CCAPI Individual Debug Values

Value CCAPI Debug Function

1 CC_IDMSG_API_DISPLAY_IES
2 CC_IDMSG_SETUP_IND_COMM_2
3 CC_IDMSG_SETUP_IND_COMM_3
4 CC_IDMSG_SETUP_IND_COMM_4
5 CC_IDMSG_ALERT_IND_5
6 CC_IDMSG_ALERT_IND_6
7 CC_IDMSG_CONNECT_IND_7
8 CC_IDMSG_CONNECT_IND_8
9 CC_IDMSG_RECONNECT_IND_9
10 CC_IDMSG_DISCONNECTED_IND_10
11 CC_IDMSG_DISCONNECTED_IND_11
12 CC_IDMSG_DISCONNECTED_IND_12
13 CC_IDMSG_DISCONNECT_DONE_IND_13
14 CC_IDMSG_DISCONNECT_DONE_IND_14
15 CC_IDMSG_DISCONNECT_DONE_IND_15
16 CC_IDMSG_PRE_DISC_CAUSE_16
17 CC_IDMSG_PRE_DISC_CAUSE_17
18 CC_IDMSG_DIGIT_BEGIN_IND_18
19 CC_IDMSG_DIGIT_END_IND_19
20 CC_IDMSG_DIGIT_END_IND_20
21 CC_IDMSG_DIGIT_END_NO_TERM_21
22 CC_IDMSG_TONE_IND_22
23 CC_IDMSG_FEATURE_IND_23
24 CC_IDMSG_MODIFY_DONE_IND_24
25 CC_IDMSG_MODIFY_MODE_DONE_IND_25
26 CC_IDMSG_INBAND_MSG_RCVD_IND_26
27 CC_IDMSG_INBAND_MSG_DONE_IND_27

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

28 CC_IDMSG_UPD_CALL_INFO_IND_28
29 CC_IDMSG_GEN_NTK_ALERT_EVENT_29
30 CC_IDMSG_VOICE_MODE_EVENT_30
31 CC_IDMSG_VOICE_MODE_EVENT_31
32 CC_IDMSG_DIALING_COMPLETE_IND_32
33 CC_IDMSG_DIGITS_DONE_IND_33
34 CC_IDMSG_DIGITS_DONE_IND_34
35 CC_IDMSG_VBD_XMIT_DONE_IND_35
36 CC_IDMSG_FWD_SETUP_IND_36
37 CC_IDMSG_RSVP_DONE_IND_37
38 CC_IDMSG_AUDIT_RSP_IND_38
39 CC_IDMSG_XFR_STATUS_IND_39
40 CC_IDMSG_XFR_STATUS_IND_40
41 CC_IDMSG_XFR_DONE_IND_41
42 CC_IDMSG_XFR_DONE_IND_42
43 CC_IDMSG_XFR_DONE_IND_43
44 CC_IDMSG_TGT_CID_ACTIVE_RCD_44
45 CC_IDMSG_MODIFY_MEDIA_IND_45
46 CC_IDMSG_MODIFY_MEDIA_ACK_IND_46
47 CC_IDMSG_MODIFY_MEDIA_REJ_IND_47
48 CC_IDMSG_MODEM_CALL_START_IND_48
49 CC_IDMSG_MODEM_CALL_DONE_IND_49
50 CC_IDMSG_ACCT_STATUS_IND_50
51 CC_IDMSG_NW_STATUS_IND_51
52 CC_IDMSG_DESTINFO_IND_52
53 CC_IDMSG_LOOPBACK_DONE_IND_53
54 CC_IDMSG_RT_PACKET_STATS_IND_54
55 CC_IDMSG_CUT_PROGRESS_IND_55
56 CC_IDMSG_CUT_PROGRESS_IND_56
57 CC_IDMSG_PROCEEDING_IND_57
58 CC_IDMSG_FACILITY_IND_58
59 CC_IDMSG_INFO_IND_59
60 CC_IDMSG_PROGRESS_IND_60
61 CC_IDMSG_USERINFO_IND_61
62 CC_IDMSG_DISC_PROG_IND_62
63 CC_IDMSG_DISC_PROG_IND_63
64 CC_IDMSG_PING_DONE_IND_64
65 CC_IDMSG_COT_TEST_DONE_IND_65
66 CC_IDMSG_PROCESS_DONE_IND_66
67 CC_IDMSG_ASSOCIATED_IND_67
68 CC_IDMSG_SUSPEND_IND_68

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

69 CC_IDMSG_SUSPEND_ACK_IND_69
70 CC_IDMSG_SUSPEND_REJ_IND_70
71 CC_IDMSG_RESUME_IND_71
72 CC_IDMSG_RESUME_ACK_IND_72
73 CC_IDMSG_RESUME_REJ_IND_73
74 CC_IDMSG_IF_SETUP_REQ_PRIV_74
75 CC_IDMSG_IF_SETUP_REQ_PRIV_75
76 CC_IDMSG_IF_ALLOCATE_DSP_76
77 CC_IDMSG_CONNECT_77
78 CC_IDMSG_CONNECT_78
79 CC_IDMSG_PING_79
80 CC_IDMSG_DISCONNECT_80
81 CC_IDMSG_DISCONNECT_81
82 CC_IDMSG_DISCONNECT_82
83 CC_IDMSG_ALERT_83
84 CC_IDMSG_ALERT_84
85 CC_IDMSG_CUT_PROGRESS_85
86 CC_IDMSG_CUT_PROGRESS_86
87 CC_IDMSG_CUT_PROGRESS_87
88 CC_IDMSG_DISC_PROG_88
89 CC_IDMSG_DISC_PROG_89
90 CC_IDMSG_SET_PEER_90
91 CC_IDMSG_SET_PEER_91
92 CC_IDMSG_PROCEEDING_92
93 CC_IDMSG_SETUP_REQ_93
94 CC_IDMSG_SETUP_REQ_94
95 CC_IDMSG_SETUP_REQ_95
96 CC_IDMSG_SETUP_REQ_96
97 CC_IDMSG_SETUP_REQ_97
98 CC_IDMSG_SETUP_REQ_98
99 CC_IDMSG_SETUP_REQ_99
100 CC_IDMSG_SETUP_REQ_100
101 CC_IDMSG_SETUP_REQ_101
102 CC_IDMSG_SETUP_ACK_102
103 CC_IDMSG_FACILITY_103
104 CC_IDMSG_TRANSFER_REQ_104
105 CC_IDMSG_GET_CONSULT_ID_105
106 CC_IDMSG_FORWARD_TO_106
107 CC_IDMSG_INFO_107
108 CC_IDMSG_NOTIFY_108
109 CC_IDMSG_PROGRESS_109

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

110 CC_IDMSG_PRE_DISC_110
111 CC_IDMSG_PRE_DISC_111
112 CC_IDMSG_USER_INFO_112
113 CC_IDMSG_MODIFY_113
114 CC_IDMSG_DIGIT_114
115 CC_IDMSG_DIGIT_DIAL_115
116 CC_IDMSG_DIGIT_DIAL_STOP_116
117 CC_IDMSG_FEATURE_117
118 CC_IDMSG_FEATURE_ENABLE_118
119 CC_IDMSG_ASSOCIATE_STREAM_119
120 CC_IDMSG_ASSOCIATE_STREAM_120
121 CC_IDMSG_DISASSOCIATE_STREAM_121
122 CC_IDMSG_DISASSOCIATE_STREAM_122
123 CC_IDMSG_GENERATE_TONE_INFO_123
124 CC_IDMSG_SET_DIGIT_TIMEOUTS_124
125 CC_IDMSG_SET_DIGIT_TIMEOUTS_125
126 CC_IDMSG_SUSPEND_126
127 CC_IDMSG_SUSPEND_ACK_127
128 CC_IDMSG_SUSPEND_REJ_128
129 CC_IDMSG_RESUME_129
130 CC_IDMSG_RESUME_ACK_130
131 CC_IDMSG_RESUME_REJ_131
132 CC_IDMSG_UPDATE_REDIRECT_NUM_132
133 CC_IDMSG_BABBLER_AUDIT_133
134 CC_IDMSG_CONFERENCE_CREATE_134
135 CC_IDMSG_CONFERENCE_CREATE_135
136 CC_IDMSG_CONFERENCE_CREATE_136
137 CC_IDMSG_CONFERENCE_DESTROY_137
138 CC_IDMSG_CONFERENCE_DESTROY_138
139 CC_IDMSG_CONFERENCE_DESTROY_139
140 CC_IDMSG_LOOPBACK_140
141 CC_IDMSG_COT_TEST_141
142 CC_IDMSG_HANDOFF_142
143 CC_IDMSG_APP_RETURN_143
144 CC_IDMSG_T38_FAX_START_144
145 CC_IDMSG_T38_FAX_DONE_145

Table: TSP Individual Debug Values

Value TSP Debug Function

1 INDIVIDUAL_TSP_DEBUG_TDM_HAIRPIN_CONNECT_001
2 INDIVIDUAL_TSP_DEBUG_TDM_HAIRPIN_DISCONNECT_002

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

3 INDIVIDUAL_TSP_DEBUG_CCRAWMSG_ENCAP_003
4 INDIVIDUAL_TSP_DEBUG_CDAPI_FORM_MSG_BASIC_SS_INFO_004
5 INDIVIDUAL_TSP_DEBUG_CDAPI_FORM_MSG_005
6 INDIVIDUAL_TSP_DEBUG_CDAPI_FORM_MSG_006
7 INDIVIDUAL_TSP_DEBUG_CDAPI_SEND_MSG_007
8 INDIVIDUAL_TSP_DEBUG_CDAPI_SEND_MSG_008
9 INDIVIDUAL_TSP_DEBUG_CDAPI_SEND_INFO_MSG_009
10 INDIVIDUAL_TSP_DEBUG_ALLOC_CDB_010
11 INDIVIDUAL_TSP_DEBUG_DEALLOC_CDB_011
12 INDIVIDUAL_TSP_DEBUG_CONNECT_IND_012
13 INDIVIDUAL_TSP_DEBUG_CONNECT_IND_EXIT_013
14 INDIVIDUAL_TSP_DEBUG_CONNECT_IND_EXIT_014
15 INDIVIDUAL_TSP_DEBUG_CONNECT_IND_EXIT_015
16 INDIVIDUAL_TSP_DEBUG_CONNECT_IND_EXIT_016
17 INDIVIDUAL_TSP_DEBUG_CONNECT_IND_EXIT_017
18 INDIVIDUAL_TSP_DEBUG_CDAPI_SETUP_ACK_018
19 INDIVIDUAL_TSP_DEBUG_CDAPI_PROCEEDING_019
20 INDIVIDUAL_TSP_DEBUG_CDAPI_ALERT_020
21 INDIVIDUAL_TSP_DEBUG_CDAPI_CONNECT_021
22 INDIVIDUAL_TSP_DEBUG_CDAPI_INFO_022
23 INDIVIDUAL_TSP_DEBUG_CDAPI_PROGRESS_023
24 INDIVIDUAL_TSP_DEBUG_CDAPI_FACILITY_024
25 INDIVIDUAL_TSP_DEBUG_CDAPI_FACILITY_025
26 INDIVIDUAL_TSP_DEBUG_CDAPI_PRE_CONN_DISC_REQ_026
27 INDIVIDUAL_TSP_DEBUG_CDAPI_DISC_PROG_IND_027
28 INDIVIDUAL_TSP_DEBUG_CDAPI_DISCONNECT_REQ_028
29 INDIVIDUAL_TSP_DEBUG_CDAPI_DISCONNECT_REQ_029
30 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_SS_RESP_030
31 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_INFO_IND_031
32 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_PROCEEDING_032
33 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_ALERT_033
34 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_ALERT_EXIT_034
35 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_ALERT_EXIT_035
36 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_PROGRESS_036
37 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_INFO_037
38 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_CONNECT_038
39 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_CONNECT_CONF_039
40 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_DISC_PROG_IND_040
41 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_PROG_IND_PROGRESS_041
42 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_RELEASE_IND_042
43 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_RELEASE_IND_EXIT_043

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

44 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_RELEASE_COMP_044
45 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_RELEASE_COMP_CLEAR_045
46 INDIVIDUAL_TSP_DEBUG_SETUP_REQ_EXIT_046
47 INDIVIDUAL_TSP_DEBUG_SETUP_REQ_EXIT_047
48 INDIVIDUAL_TSP_DEBUG_SETUP_REQ_EXIT_048
49 INDIVIDUAL_TSP_DEBUG_TSP_SET_TRANSFER_INFO_049
50 INDIVIDUAL_TSP_DEBUG_TSP_CALL_VOICE_CUT_THROUGH_050
51 INDIVIDUAL_TSP_DEBUG_TSP_CALL_VOICE_CUT_THROUGH_051
52 INDIVIDUAL_TSP_DEBUG_TSP_CALL_VOICE_CUT_THROUGH_052
53 INDIVIDUAL_TSP_DEBUG_TSP_CALL_VOICE_CUT_THROUGH_053
54 INDIVIDUAL_TSP_DEBUG_TSP_MAIN_054
55 INDIVIDUAL_TSP_DEBUG_DO_GLOBAL_END_TO_END_DISC_055
56 INDIVIDUAL_TSP_DEBUG_TSP_CDAPI_MSG_DUMP_056
57 INDIVIDUAL_TSP_DEBUG_TSP_COT_TIMER_START_057
58 INDIVIDUAL_TSP_DEBUG_TSP_COT_TIMER_STOP_058
59 INDIVIDUAL_TSP_DEBUG_TSP_COT_RESULT_059
60 INDIVIDUAL_TSP_DEBUG_TSP_COT_DONE_060
61 INDIVIDUAL_TSP_DEBUG_TSP_COT_TIMEOUT_061
62 INDIVIDUAL_TSP_DEBUG_TSP_COT_REQ_062
63 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_COT_SETUP_ACK_063
64 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_RCV_COT_MSG_064
65 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_RCV_COT_MSG_065
66 INDIVIDUAL_TSP_DEBUG_TSP_CDAPI_PUT_CAUSE_IE_066
67 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_SETUP_ACK_067
68 INDIVIDUAL_TSP_DEBUG_CDAPI_TSP_RCV_MSG_068

Table: VTSP Individual Debug Values

Value VTSP Debug Function

1 INDIVIDUAL_VTSP_DEBUG_SETUP_REQ_PEND_DEFER_001
2 INDIVIDUAL_VTSP_DEBUG_SETUP_REQ_WAIT_PEND_SUCCESS_002
3 INDIVIDUAL_VTSP_DEBUG_SETUP_REQ_WAIT_PEND_FAIL_003
4 INDIVIDUAL_VTSP_DEBUG_TDM_HPM_COMPLETE_004
5 INDIVIDUAL_VTSP_DEBUG_TDM_HPM_COMPLETE_EXIT_005
6 INDIVIDUAL_VTSP_DEBUG_TDM_HPM_CHECK_006
7 INDIVIDUAL_VTSP_DEBUG_TDM_HPM_CHECK_EXIT_007
8 INDIVIDUAL_VTSP_DEBUG_GENERATE_DISC_008
9 INDIVIDUAL_VTSP_DEBUG_GENERATE_DISC_EXIT_009
10 INDIVIDUAL_VTSP_DEBUG_SETUP_IND_ACK_010
11 INDIVIDUAL_VTSP_DEBUG_SETUP_IND_ACK_EXIT_011
12 INDIVIDUAL_VTSP_DEBUG_PROCEEDING_012
13 INDIVIDUAL_VTSP_DEBUG_PRE_CON_DISCONNECT_013

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

14 INDIVIDUAL_VTSP_DEBUG_PRE_CON_DISCONNECT_EXIT_014
15 INDIVIDUAL_VTSP_DEBUG_SET_DIGIT_TIMEOUTS_015
16 INDIVIDUAL_VTSP_DEBUG_CONNECT_016
17 INDIVIDUAL_VTSP_DEBUG_LOOPBACK_017
18 INDIVIDUAL_VTSP_DEBUG_RING_NOAN_TIMER_018
19 INDIVIDUAL_VTSP_DEBUG_ALERT_CONNECT_019
20 INDIVIDUAL_VTSP_DEBUG_PRE_CON_DISC_REL_EXIT_020
21 INDIVIDUAL_VTSP_DEBUG_HOST_DISC_CLEANUP_021
22 INDIVIDUAL_VTSP_DEBUG_HOST_DISC_CLEANUP_EXIT_022
23 INDIVIDUAL_VTSP_DEBUG_DISCONNECT_023
24 INDIVIDUAL_VTSP_DEBUG_DISCONNECT_EXIT_024
25 INDIVIDUAL_VTSP_DEBUG_DISCONNECT_EXIT_025
26 INDIVIDUAL_VTSP_DEBUG_CONNECT_DIAL_026
27 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_DIAL_027
28 INDIVIDUAL_VTSP_DEBUG_PRE_DISC_CAUSE_028
29 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_CONNECT_029
30 INDIVIDUAL_VTSP_DEBUG_SETUP_REQ_PEND_FAIL_030
31 INDIVIDUAL_VTSP_DEBUG_SETUP_REQ_DISC_031
32 INDIVIDUAL_VTSP_DEBUG_RELEASE_TIMEOUT_032
33 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_PROCEEDING_EXIT_033
34 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_PROCEEDING_EXIT_034
35 INDIVIDUAL_VTSP_DEBUG_PEND_RELEASE_IND_035
36 INDIVIDUAL_VTSP_DEBUG_PEND_RELEASE_IND_EXIT_036
37 INDIVIDUAL_VTSP_DEBUG_DISCONNECT_NO_DSP_CHAN_037
38 INDIVIDUAL_VTSP_DEBUG_DISCONNECT_NO_DSP_CHAN_EXIT_038
39 INDIVIDUAL_VTSP_DEBUG_CALL_FEATURE_IND_039
40 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_PROGRESS_040
41 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_ALERT_041
42 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_ALERT_EXIT_042
43 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_FIRST_PROGRESS_043
44 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_FIRST_PROGRESS_EXIT_044
45 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_FIRST_PROGRESS_EXIT_045
46 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_PROG_PROCEEDING_046
47 INDIVIDUAL_VTSP_DEBUG_PROCEEDING_R2_PEND_DIAL_047
48 INDIVIDUAL_VTSP_DEBUG_ALERT_R2_PEND_DIAL_048
49 INDIVIDUAL_VTSP_DEBUG_CONN_R2_PEND_DIAL_049
50 INDIVIDUAL_VTSP_DEBUG_SETUP_R2_PEND_DIAL_050
51 INDIVIDUAL_VTSP_DEBUG_R2_PEND_DIAL_ALL_051
52 INDIVIDUAL_VTSP_DEBUG_INFO_IND_052
53 INDIVIDUAL_VTSP_DEBUG_ALERT_053
54 INDIVIDUAL_VTSP_DEBUG_ALERT_EXIT_054

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

55 INDIVIDUAL_VTSP_DEBUG_PROGRESS_055
56 INDIVIDUAL_VTSP_DEBUG_DISC_PROG_IND_056
57 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_DISC_PI_IND_057
58 INDIVIDUAL_VTSP_DEBUG_INFO_058
59 INDIVIDUAL_VTSP_DEBUG_FEATURE_059
60 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_ALERT_NO_TIMEOUT_060
61 INDIVIDUAL_VTSP_DEBUG_SETUP_PEND_ALERT_NO_TIMEOUT_EXIT_061
62 INDIVIDUAL_VTSP_DEBUG_CALL_FEATURE_ENABLE_062
63 INDIVIDUAL_VTSP_DEBUG_XCCSM_COT_TEST_DONE_063
64 INDIVIDUAL_VTSP_DEBUG_XCCSM_COT_TEST_TIMEOUT_064
65 INDIVIDUAL_VTSP_DEBUG_XCCSM_COT_TEST_065
66 INDIVIDUAL_VTSP_DEBUG_CALL_FEATURE_066
67 INDIVIDUAL_VTSP_DEBUG_TCSM_COT_TEST_DONE_067
68 INDIVIDUAL_VTSP_DEBUG_TCSM_COT_TEST_TIMEOUT_068
69 INDIVIDUAL_VTSP_DEBUG_TCSM_ACT_COT_TEST_069
70 INDIVIDUAL_VTSP_DEBUG_PLAY_BUSY_TIMER_START_070
71 INDIVIDUAL_VTSP_DEBUG_PLAY_BUSY_TIMER_STOP_071
72 INDIVIDUAL_VTSP_DEBUG_RING_NOAN_TIMER_START_072
73 INDIVIDUAL_VTSP_DEBUG_RING_NOAN_TIMER_STOP_073
74 INDIVIDUAL_VTSP_DEBUG_VTSP_TIMER_074
75 INDIVIDUAL_VTSP_DEBUG_VTSP_TIMER_STOP_075
76 INDIVIDUAL_VTSP_DEBUG_VTSP_ALLOCATE_CDB_076
77 INDIVIDUAL_VTSP_DEBUG_VTSP_DO_CALL_SETUP_IND_077
78 INDIVIDUAL_VTSP_DEBUG_VTSP_DO_CALL_SETUP_IND_EXIT_078
79 INDIVIDUAL_VTSP_DEBUG_VTSP_REQUEST_CALL_079
80 INDIVIDUAL_VTSP_DEBUG_VTSP_REQUEST_CALL_EXIT_080
81 INDIVIDUAL_VTSP_DEBUG_VTSP_REALLOC_CDB_081
82 INDIVIDUAL_VTSP_DEBUG_VTSP_OG_CALL_REQ_EXIT_082
83 INDIVIDUAL_VTSP_DEBUG_VTSP_FREE_CDB_083
84 INDIVIDUAL_VTSP_DEBUG_TGRM_DISC_REL_084
85 INDIVIDUAL_VTSP_DEBUG_VTSP_CC_CALL_DISCONNECTED_085
86 INDIVIDUAL_VTSP_DEBUG_SIGO_BDROP_086
87 INDIVIDUAL_VTSP_DEBUG_SIGO_PRE_CON_DISCONNECT_087
88 INDIVIDUAL_VTSP_DEBUG_SIGO_PROCEEDING_088
89 INDIVIDUAL_VTSP_DEBUG_SIGO_GENERATE_DISC_089
90 INDIVIDUAL_VTSP_DEBUG_SIGO_ALERT_090
91 INDIVIDUAL_VTSP_DEBUG_SIGO_ALERT_CONNECT_091
92 INDIVIDUAL_VTSP_DEBUG_SIGO_SETUP_PEND_CONNECT_092
93 INDIVIDUAL_VTSP_DEBUG_DO_SIGO_CALL_SETUP_REQ_093
94 INDIVIDUAL_VTSP_DEBUG_DO_SIGO_CALL_SETUP_REQ_SESSION_094
95 INDIVIDUAL_VTSP_DEBUG_DSM_MEDIA_EVENT_CB_095

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

96 INDIVIDUAL_VTSP_DEBUG_DSM_PEER_EVENT_CB_096
97 INDIVIDUAL_VTSP_DEBUG_DSM_FEATURE_NOTIFY_CB_097
98 INDIVIDUAL_VTSP_DEBUG_DSM_BRIDGE_CHECK_CB_098
99 INDIVIDUAL_VTSP_DEBUG_DSM_BRIDGE_STATUS_EXIT_099
100 INDIVIDUAL_VTSP_DEBUG_DSM_SET_FAX_FEAT_EXIT_100
101 INDIVIDUAL_VTSP_DEBUG_DS_DO_DIAL_101
102 INDIVIDUAL_VTSP_DEBUG_DS_DIALING_DEFAULT_102

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 voice call debug
Command
• 2 Supported
Commands
♦ 2.1
SUMMARY
STEPS
♦ 2.2
DETAILED
STEPS

voice call debug Command

The debug output for calls on Cisco voice gateways is managed by using the voice call debug command in global
configuration mode. When this command is enabled, the standardized header appears when voice debugs are
used.

Supported Commands
The voice debug commands that support the standardized header include the following:

• debug crm
• debug fax dmsp
• debug fax fmsp
• debug fax foip
• debug fax mmoip aaa
• debug fax mspi
• debug fax mta
• debug mgcp all
• debug mgcp endpoint
• debug mgcp endptdb
• debug mgcp errors
• debug mgcp events
• debug mgcp gcfm
• debug mgcp inout

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
• debug mgcp media
• debug mgcp nas
• debug mgcp packets
• debug mgcp parser
• debug mgcp src
• debug mgcp state
• debug mgcp voipcac
• debug rtsp all
• debug rtsp api
• debug rtsp client
• debug rtsp error
• debug rtsp pmh
• debug rtsp session
• debug rtsp socket
• debug tgrm
• debug voip application vxml
• debug voip avlist
• debug voip ccapi
• debug voip dialpeer
• debug voip dsm
• debug voip dspapi
• debug voip hpi
• debug voip ivr all
• debug voip ivr applib
• debug voip ivr callsetup
• debug voip ivr digitcollect
• debug voip ivr dynamic
• debug voip ivr error
• debug voip ivr script
• debug voip ivr settlement
• debug voip ivr states
• debug voip ivr tclcommands
• debug voip profile fax
• debug voip profile help
• debug voip profile modem
• debug voip profile voice
• debug voip rawmsg
• debug voip tsp
• debug voip vtsp
• debug vtsp all
• debug vtsp dsp
• debug vtsp error
• debug vtsp event
• debug vtsp port
• debug vtsp rtp
• debug vtsp send-nse
• debug vtsp session
• debug vtsp stats
• debug vtsp vofr subframe
• debug vtsp tone

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
For detailed examples of these debug commands, see the Cisco IOS Debug Command Reference.

SUMMARY STEPS

1. enable
2. configure terminal
3. voice call debug {full-guid | short-header}
4. exit
5. Run desired debug command.

DETAILED STEPS

Command or Action Purpose

enable
Enables privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
configure terminal

2. Example: Enters global configuration mode.

Router# configure terminal

Specifies the full GUID or short header for debugging a
voice call in a multiple-call environment.
voice call debug {full-guid | short-header} • full-guid'-Displays the GUID in a 16-byte
header. When the no version of this command is
3. Example:
input with the full-guid keyword, the short
6-byte version displays. This is the default.
Router(config)# voice call debug full-guid
• short-header-Displays the CallEntry ID in the
header without displaying the GUID or
module-specific parameters.
exit

4. Example: Exits to privileged EXEC mode.

Router(config)# exit
Enter the appropriate debug command for your
troubleshooting needs.
Run desired voice debug command. Example:
5. • The voice debug commands that support the
Router# debug voip ccapi inout standardized header and detailed examples of the
individual debug commands are in the Cisco IOS
Debug Command Reference.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Header Examples
♦ 1.1 Full GUID
Header: Example
♦ 1.2 Short
Header: Example
• 2 Setup and Teardown:
Example

Header Examples

Full GUID Header: Example

The following is sample output from the voice call debug command when the full-guid keyword is specified:

Router(config)# voice call debug full-guid

!
00:05:12: //1/0E2C8A90-BC00-11D5-8002-DACCFDCEF87D/VTSP:(0:D):0:0:4385/vtsp_insert_cdb:
00:05:12: //-1/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/CCAPI/cc_incr_if_call_volume:

In the first line, the following parameters are described:

• 1 denotes the CallEntry ID.

• 0E2C8A90-BC00-11D5-8002-DACCFDCEF87D is the GUID.
• VTSP:(0:D):0:0:4385 is the module and its dependent parameters. In this case, the module is VTSP, the
port number is 0:D, the channel number is 0, the DSP slot is 0, and the DSP channel number is 4385.
• vtsp_insert_cdb: is the function name.

In the second line, the following parameters are described:

• -1 indicates that the CallEntry ID for the CCAPI module is unavailable.

• xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx indicates that the GUID is unavailable.
• CCAPI is the module.
• cc_incr_if_call_volume: is the function name.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Short Header: Example

The following is sample output from the voice call debug command when the short-header keyword is
specified:

Router(config)# voice call debug short-header

!
00:10:12: //-1/cc_incr_if_call_volume:
00:10:12: //9/vtsp_open_voice_and_set_params:

In the first line, the CallEntry ID is not available, and in the following line the CallEntry ID is 9. The remainder of
the line displays the function name.

Setup and Teardown: Example

In the following example, the debug voip ccapi inout command used with the voice call debug full-guid
command traces the execution path through the call control API, which serves as the interface between the call
session application and the underlying network-specific software. This output shows how calls are being handled
by the voice gateway. Using this debug level, you can see the call setup and teardown operations performed on
both the telephony and network call legs.

Router# debug voip ccapi inout

*Mar 1 15:35:53.588: //-1/xxxxxxxxxxxx/CCAPI/ccTDConstructTDUsrContainer: usrContainer[0x638C1BF0],
*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/ccTDUtilAddDataToUsrContainer: container=0x638C1BF0, t
*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/ccTDConstructInstanceTDObject: tdObject[0x638BC1AC], n
*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtAddObjectToContainer: Adding tdObject[0x638BC1A
*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/ccTDUtilAddDataToUsrContainer: container=0x638C1BF0, t
*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/ccTDConstructInstanceTDObject: tdObject[0x63401148], n
*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtAddObjectToContainer: Adding tdObject[0x6340114

In the following lines, the CCAPI receives the call setup. The called number is 34999, and the calling number is
55555. The calling number matches dial peer 10002.

*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/cc_api_display_ie_subfields:

*Mar 1 15:35:53.592: cc_api_call_setup_ind:
*Mar 1 15:35:53.592: cisco-username=
*Mar 1 15:35:53.596: ----- ccCallInfo IE subfields -----
*Mar 1 15:35:53.596: cisco-ani=55555
*Mar 1 15:35:53.596: cisco-anitype=0
*Mar 1 15:35:53.596: cisco-aniplan=0
*Mar 1 15:35:53.596: cisco-anipi=0
*Mar 1 15:35:53.596: cisco-anisi=0
*Mar 1 15:35:53.596: dest=34999
*Mar 1 15:35:53.596: cisco-desttype=0
*Mar 1 15:35:53.596: cisco-destplan=0
*Mar 1 15:35:53.596: cisco-rdn=
*Mar 1 15:35:53.596: cisco-rdntype=-1
*Mar 1 15:35:53.596: cisco-rdnplan=-1
*Mar 1 15:35:53.596: cisco-rdnpi=-1
*Mar 1 15:35:53.596: cisco-rdnsi=-1
*Mar 1 15:35:53.596: cisco-redirectreason=-1
*Mar 1 15:35:53.596: //-1/xxxxxxxxxxxx/CCAPI/cc_api_call_setup_ind: (vdbPtr=0x637EC1E0, callInfo={c
*Mar 1 15:35:53.596: //-1/xxxxxxxxxxxx/CCAPI/cc_api_call_setup_ind:
*Mar 1 15:35:53.596: //-1/xxxxxxxxxxxx/CCAPI/cc_api_call_setup_ind: type 13 , prot 0

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
*Mar 1 15:35:53.596: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
*Mar 1 15:35:53.596: ccCheckClipClir: calling number is: "55555", calling oct3a is: 0x0
*Mar 1 15:35:53.596: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
*Mar 1 15:35:53.596: Calling Party number is User Provided
*Mar 1 15:35:53.596: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
*Mar 1 15:35:53.596: Leaving ccCheckClipClir
calling number is: "55555"
calling oct3 is: 0x80
calling oct3a is: 0x0

In the next line, 44 is the CallEntry ID.

*Mar 1 15:35:53.600: //44/xxxxxxxxxxxx/CCAPI/cc_insert_call_entry: Increment call volume: 0

*Mar 1 15:35:53.600: //44/xxxxxxxxxxxx/CCAPI/cc_insert_call_entry: current call volume: 1
*Mar 1 15:35:53.600: //44/xxxxxxxxxxxx/CCAPI/cc_insert_call_entry: entry's incoming TRUE.
*Mar 1 15:35:53.600: //44/xxxxxxxxxxxx/CCAPI/cc_insert_call_entry: is_incomingis TRUE
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDConstructHashProfileTab: profileTable[0x6380E11C],
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtProfileTableBuildManager: Invoking necessary pr
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtUpdateProfileTabFromContainer: Updating profile
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtUpdateProfileTabFromContainer: obtained key[5]
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtAddObjectToProfileBucket: profileTable[0x6380E1
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtUpdateProfileTabFromContainer: obtained key[0]
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtAddObjectToProfileBucket: profileTable[0x6380E1
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtProfileTableBuildManager:
*Mar 1 15:35:53.600: ccTDUtilDumpAllElemInProfileTab: profileTable[0x6380E11C],
numBuckets[11], numEntries[2]
*Mar 1 15:35:53.600: Bucket { 0 } ------> </nowiki>0x63401148[0x0,t-5,l-276,d-0x63401168,
m-1,u-56153,g-FACE0FFF]
*Mar 1 15:35:53.604:
*Mar 1 15:35:53.604: Bucket { 5 } ------> </nowiki>0x638BC1AC[0x0,t-6,l-16,d-0x638BC1CC,m-1,u-56153
*Mar 1 15:35:53.604:
*Mar 1 15:35:53.604: //-1/xxxxxxxxxxxx/CCAPI/ccTDDestructTDUsrContainer: Container[0x638C1BF0]
*Mar 1 15:35:53.604: //-1/xxxxxxxxxxxx/CCAPI/cc_incr_if_call_volume: not the VoIP or MMoIP
*Mar 1 15:35:53.608: //-1/xxxxxxxxxxxx/CCAPI/cc_process_call_setup_ind: (event=
0x63073AA0)

In the next line, 45F2AAE28044 is the GUID. The tag 10002 entry shows that the incoming dial peer matched the
CallEntry ID.

*Mar 1 15:35:53.608: //44/45F2AAE28044/CCAPI/cc_process_call_setup_ind: >>>>CCAPI handed cid 44 wit

*Mar 1 15:35:53.608: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(24=CC_EV_CALL_SETUP_IND), cid(44),
*Mar 1 15:35:53.608: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(SSA_EV_CALL_SETUP_IND), cid(44), d
*Mar 1 15:35:53.608: //44/xxxxxxxxxxxx/SSAPP:-1:-1/ssaCallSetupInd:

The next line shows CallEntry ID in hexadecimal form, 0x2C (44 in decimal). The CallEntry ID and GUID
numbers have been identified. The incoming dial peer is 10002.

*Mar 1 15:35:53.608: //44/xxxxxxxxxxxx/CCAPI/ccCallSetContext: (callID=0x2C, context=0x634A430C)

*Mar 1 15:35:53.608: //44/45F2AAE28044/SSAPP:10002:-1/ssaCallSetupInd: cid(44), st(SSA_CS_MAPPING),
*Mar 1 15:35:53.608: //44/45F2AAE28044/SSAPP:10002:-1/ssaCallSetupInd: src route label=, tgt route
*Mar 1 15:35:53.608: //44/45F2AAE28044/SSAPP:10002:-1/ssaCallSetupInd: finalDest cllng(55555), clle
*Mar 1 15:35:53.612: //44/45F2AAE28044/SSAPP:10002:-1/ssaCallSetupInd: cid(44), st(SSA_CS_CALL_SETT

For CallEntry ID 44, two dial-peer tags (10001 and 20002) were matched with called number 34999.

*Mar 1 15:35:53.612: //44/45F2AAE28044/SSAPP:10002:-1/ssaDebugPeers: ssaSetupPeer cid(44) peer list

(34999)
*Mar 1 15:35:53.612: //44/45F2AAE28044/SSAPP:10002:-1/ssaSetupPeer: dialpeer tags in rotary= 10001

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
The next line shows that five digits were matched for this dial peer and no prefix was added. The encapType (2)
entry indicates a VoIP call.

*Mar 1 15:35:53.612: //44/45F2AAE28044/SSAPP:10002:-1/ssaSetupPeer: cid(44), destPat(34999), matche

*Mar 1 15:35:53.612: //-1/xxxxxxxxxxxx/CCAPI/cc_can_gateway: Call legs: In=6, Out=1

The next line shows the voice gateway sending out a call-proceeding message to the incoming call leg with a
progress indicator of 0x0.

*Mar 1 15:35:53.612: //44/xxxxxxxxxxxx/CCAPI/ccCallProceeding: (callID=0x2C, prog_ind=0x0)

The next line shows the voice gateway sending out the call-setup request to the outgoing call leg. The dial peer is
10001 with the incoming CallEntry ID being 0x2C.

*Mar 1 15:35:53.612: //44/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest: (Inbound call= 0x2C, outbound peer

params=0x63085D80 mode=0, *callID=0x63086314, prog_ind = 0callingIE_present 1)
*Mar 1 15:35:53.612: //44/45F2AAE28044/CCAPI/ccCallSetupRequest:
*Mar 1 15:35:53.612: ccCallSetupRequest numbering_type 0x80
*Mar 1 15:35:53.612: //44/45F2AAE28044/CCAPI/ccCallSetupRequest:
*Mar 1 15:35:53.616: ccCallSetupRequest: calling number is:55555
*Mar 1 15:35:53.616: //44/45F2AAE28044/CCAPI/ccCallSetupRequest: calling oct3ais:0x0
*Mar 1 15:35:53.616: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
*Mar 1 15:35:53.616: ccCheckClipClir: calling number is: "55555", calling oct3a is: 0x0
*Mar 1 15:35:53.616: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
*Mar 1 15:35:53.616: Calling Party number is User Provided
*Mar 1 15:35:53.616: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
*Mar 1 15:35:53.616: Leaving ccCheckClipClir
calling number is: "55555"
calling oct3 is: 0x80
calling oct3a is: 0x0
*Mar 1 15:35:53.616: //44/45F2AAE28044/CCAPI/ccCallSetupRequest: after ccCheckClipClir - calling oc

The next line shows that all digits are passed.

*Mar 1 15:35:53.616: //44/45F2AAE28044/CCAPI/ccCallSetupRequest: dest pattern 34999, called 34999,

*Mar 1 15:35:53.616: //44/45F2AAE28044/CCAPI/ccCallSetupRequest:
*Mar 1 15:35:53.616: callingNumber=55555, calledNumber=34999, redirectNumber= display_info= calling
*Mar 1 15:35:53.616: accountNumber=, finalDestFlag=1,guid=45f2.aae2.1571.11cc.8044.95f5.fabb.6b0f
*Mar 1 15:35:53.616: peer_tag=10001
*Mar 1 15:35:53.616: //-1/xxxxxxxxxxxx/CCAPI/cc_api_display_ie_subfields:
*Mar 1 15:35:53.616: ccCallSetupRequest:
*Mar 1 15:35:53.616: cisco-username=
*Mar 1 15:35:53.616: ----- ccCallInfo IE subfields -----
*Mar 1 15:35:53.616: cisco-ani=55555
*Mar 1 15:35:53.616: cisco-anitype=0
*Mar 1 15:35:53.616: cisco-aniplan=0
*Mar 1 15:35:53.616: cisco-anipi=0
*Mar 1 15:35:53.616: cisco-anisi=0
*Mar 1 15:35:53.620: dest=34999
*Mar 1 15:35:53.620: cisco-desttype=0
*Mar 1 15:35:53.620: cisco-destplan=0
*Mar 1 15:35:53.620: cisco-rdn=
*Mar 1 15:35:53.620: cisco-rdntype=-1
*Mar 1 15:35:53.620: cisco-rdnplan=-1
*Mar 1 15:35:53.620: cisco-rdnpi=-1
*Mar 1 15:35:53.620: cisco-rdnsi=-1
*Mar 1 15:35:53.620: cisco-redirectreason=-1
*Mar 1 15:35:53.620: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate: (vdbPtr=0x62EC61A4, dest=
*Mar 1 15:35:53.620: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
*Mar 1 15:35:53.620: ccIFCallSetupRequestPrivate: src route label tgt route label tg_label_flag 0x
*Mar 1 15:35:53.620: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate: vdbPtr type = 1
*Mar 1 15:35:53.620: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
*Mar 1 15:35:53.620: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate: (vdbPtr=0x62EC61A4, dest=
*Mar 1 15:35:53.620: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:

In the next line, outgoing CallEntry ID 45 is bound to the same GUID 45F2AAE28044.

*Mar 1 15:35:53.620: //45/45F2AAE28044/CCAPI/cc_insert_call_entry: not incoming entry

*Mar 1 15:35:53.620: //45/45F2AAE28044/CCAPI/cc_insert_call_entry: entry's incoming FALSE.
*Mar 1 15:35:53.620: //45/45F2AAE28044/CCAPI/cc_insert_call_entry: is_incomingis FALSE
*Mar 1 15:35:53.624: //44/xxxxxxxxxxxx/CCAPI/ccSaveDialpeerTag: (callID=0x2C, dialpeer_tag=10001)
*Mar 1 15:35:53.624: //45/xxxxxxxxxxxx/CCAPI/ccCallSetContext: (callID=0x2D, context=0x634A537C) 0x
*Mar 1 15:35:53.624: //44/xxxxxxxxxxxx/CCAPI/ccCallReportDigits: (callID=0x2C,enable=0x0)

The next line shows that the voice gateway informs the incoming call leg that digits were forwarded.

*Mar 1 15:35:53.624: //44/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done: (vdbPtr=0x637EC1E0, ca

*Mar 1 15:35:53.624: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(54=CC_EV_CALL_REPORT_DIGITS_DONE),
*Mar 1 15:35:53.624: //44/45F2AAE28044/SS
Router#APP:10002:-1/ssaTraceSct: cid(44)st(SSA_CS_CALL_SETTING)ev(SSA_EV_CALL_REPORT_DIGITS_DONE)
oldst(SSA_CS_MAPPING)cfid(-1)csize(0)in(1)fDest(1)
*Mar 1 15:35:53.624: //44/45F2AAE28044/SSAPP:10002:-1/ssaTraceSct: -cid2(45)st2(SSA_CS_CALL_SETTING
*Mar 1 15:35:53.624: //44/45F2AAE28044/SSAPP:10002:-1/ssaDebugPeers: ssaReportDigitsDone cid(44) pe
*Mar 1 15:35:53.624: //44/45F2AAE28044/SSAPP:10002:-1/ssaReportDigitsDone: callid=44 Reporting disa
*Mar 1 15:35:53.628: //-1/xxxxxxxxxxxx/CCAPI/cc_api_supported_data: data_mode=0x10082
*Mar 1 15:35:53.628: //45/xxxxxxxxxxxx/CCAPI/cc_api_get_ic_leg_obtained_numbers: callID=0x2D

The next two lines show the IP address of the terminating gateway and indicate that the terminating gateway is
reached through Ethernet port 0/0.

*Mar 1 15:35:53.628: //-1/xxxxxxxxxxxx/CCAPI/cc_incr_if_call_volume: remote IP is 172.31.85.111

*Mar 1 15:35:53.632: //-1/xxxxxxxxxxxx/CCAPI/cc_incr_if_call_volume: hwidb is Ethernet0/0
*Mar 1 15:35:53.632: //-1/xxxxxxxxxxxx/CCAPI/cc_incr_if_call_volume: create entry in list: 1
*Mar 1 15:35:53.636: //45/xxxxxxxxxxxx/CCAPI/ccTDUtilGetInstanceCount: For tagID[1] of callID[45]
*Mar 1 15:35:53.636: //45/45F2AAE28044/CCAPI/ccTDPvtProfileTableObjectAccessManager: No profileTabl
*Mar 1 15:35:53.636: //45/xxxxxxxxxxxx/CCAPI/ccTDUtilGetInstanceCount: For tagID[2] of callID[45]
*Mar 1 15:35:53.636: //45/45F2AAE28044/CCAPI/ccTDPvtProfileTableObjectAccessManager: No profileTabl

The next line shows that the voice gateway received a call proceeding message from the terminating gateway. The
following line shows that the voice gateway received a call alert from the terminating gateway.

*Mar 1 15:35:53.740: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_proceeding: (vdbPtr=0x62EC61A4, callID=0x2

prog_ind=0x0)
*Mar 1 15:35:53.740: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_alert: (vdbPtr=0x62EC61A4, callID=0x2D, pr
*Mar 1 15:35:53.744: //45/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(21=CC_EV_CALL_PROCEEDING), cid(45)
*Mar 1 15:35:53.744: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: cid(45)st(SSA_CS_CALL_SETTING)ev(SSA
oldst(SSA_CS_MAPPING)cfid(-1)csize(0)in(0)fDest(0)
*Mar 1 15:35:53.744: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: -cid2(44)st2(SSA_CS_CALL_SETTING)old
*Mar 1 15:35:53.744: //45/45F2AAE28044/SSAPP:0:-1/ssaCallProc:
*Mar 1 15:35:53.744: //44/xxxxxxxxxxxx/CCAPI/ccGetDialpeerTag: (callID=0x2C)
*Mar 1 15:35:53.744: //45/45F2AAE28044/SSAPP:0:-1/ssaIgnore: cid(45), st(SSA_CS_CALL_SETTING),oldst
*Mar 1 15:35:53.744: //45/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(7=CC_EV_CALL_ALERT), cid(45), disp
*Mar 1 15:35:53.744: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: cid(45)st(SSA_CS_CALL_SETTING)ev(SSA
*Mar 1 15:35:53.744: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: -cid2(44)st2(SSA_CS_CALL_SETTING)old
*Mar 1 15:35:53.744: //44/45F2AAE28044/SSAPP:10002:-1/ssaAlert:
*Mar 1 15:35:53.744: //44/xxxxxxxxxxxx/CCAPI/ccGetDialpeerTag: (callID=0x2C)
Router#

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In the following line, the voice gateway forwarded a call alert to the originating gateway.

*Mar 1 15:35:53.744: //44/xxxxxxxxxxxx/CCAPI/ccCallAlert: (callID=0x2C, prog_ind=0x0, sig_ind=0x1)

Router#

The phone is answered at the called number.

Router#!call answered

The voice gateway receives a connect message from the terminating gateway.

*Mar 1 15:36:05.016: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_connected: (vdbPtr=0x62EC61A4, callID=0x2D

*Mar 1 15:36:05.016: //45/45F2AAE28044/CCAPI/cc_api_call_connected: setting callEntry->connected to

The next line shows that the call accounting starts. The leg_type=False message means this is for an outgoing call.
The line that follows shows that AAA accounting is not configured.

*Mar 1 15:36:05.016: //45/45F2AAE28044/CCAPI/cc_api_call_connected: calling accounting start for ca

*Mar 1 15:36:05.020: //45/xxxxxxxxxxxx/CCAPI/ccCallSetAAA_Accounting: callID=0x2D, accounting=0
*Mar 1 15:36:05.020: //45/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(8=CC_EV_CALL_CONNECTED), cid(45),
*Mar 1 15:36:05.020: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: cid(45)st(SSA_CS_ALERT_RCVD)ev(SSA_E
oldst(SSA_CS_CALL_SETTING)cfid(-1)csize(0)in(0)fDest(0)
*Mar 1 15:36:05.020: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: -cid2(44)st2(SSA_CS_ALERT_RCVD)oldst
*Mar 1 15:36:05.020: //45/45F2AAE28044/SSAPP:0:-1/ssaConnect:
*Mar 1 15:36:05.020: //44/xxxxxxxxxxxx/CCAPI/ccGetDialpeerTag: (callID=0x2C)

The next lines show a conference being set up between the two call legs 0x2C and 0x2D. Bridge complete
messages are sent to both the terminating and originating gateways.

*Mar 1 15:36:05.020: //44/xxxxxxxxxxxx/CCAPI/ccConferenceCreate: (confID=0x63086424, callID1=0x2C,

*Mar 1 15:36:05.020: //45/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done: (confID=0x15,srcIF=0x62EC61A4, src
*Mar 1 15:36:05.024: //44/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done: (confID=0x15,srcIF=0x637EC1E0, src

Here, the voice gateway sets up negotiating capability with the originating telephony leg.

*Mar 1 15:36:05.024: //44/xxxxxxxxxxxx/CCAPI/cc_api_caps_ind: (dstVdbPtr=0x62EC61A4, dstCallId=0x2D

caps={codec=0x2887F, fax_rate=0xBF, vad=0x3, modem=0x2
codec_bytes=0, signal_type=3})
*Mar 1 15:36:05.024: //44/xxxxxxxxxxxx/CCAPI/cc_api_caps_ind: (Playout: mode 0, initial 60,min 40,
*Mar 1 15:36:05.024: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(29=CC_EV_CONF_CREATE_DONE), cid(44
*Mar 1 15:36:05.024: //44/45F2AAE28044/SSAPP:10002:21/ssaTraceSct: cid(44)st(SSA_CS_CONFERENCING)ev
oldst(SSA_CS_CALL_SETTING)cfid(21)csize(2)in(1)fDest(1)
*Mar 1 15:36:05.024: //44/45F2AAE28044/SSAPP:10002:21/ssaTraceSct: -cid2(45)st2(SSA_CS_CONFERENCING
*Mar 1 15:36:05.024: //44/45F2AAE28044/SSAPP:10002:21/ssaConfCreateDone:
*Mar 1 15:36:05.024: //44/xxxxxxxxxxxx/CCAPI/ccCallConnect: (callID=0x2C), prog_ind = 0
*Mar 1 15:36:05.024: //44/45F2AAE28044/CCAPI/ccCallConnect: setting callEntry->connected to TRUE
*Mar 1 15:36:05.024: //44/45F2AAE28044/SSAPP:10002:21/ssaDebugPeers: ssaFlushPeerTagQueue cid(44) p
*Mar 1 15:36:05.028: //-1/xxxxxxxxxxxx/CCAPI/cc_process_notify_bridge_done: (event=0x63067FC0)

The voice gateway sets up negotiating capability with the terminating VoIP leg.

*Mar 1 15:36:05.028: //45/xxxxxxxxxxxx/CCAPI/cc_api_caps_ind: (dstVdbPtr=0x637EC1E0, dstCallId=0x2C

caps={codec=0x4, fax_rate=0x2, vad=0x2, modem=0x0
codec_bytes=20, signal_type=2})
*Mar 1 15:36:05.028: //45/xxxxxxxxxxxx/CCAPI/cc_api_caps_ind: (Playout: mode 0, initial 60,min 40,

The capabilities are acknowledged for both call legs.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
*Mar 1 15:36:05.028: //45/xxxxxxxxxxxx/CCAPI/cc_api_caps_ack: (dstVdbPtr=0x637EC1E0, dstCallId=0x2C
caps={codec=0x4, fax_rate=0x2, vad=0x2, modem=0x0
codec_bytes=20, signal_type=2, seq_num_start=2944})
*Mar 1 15:36:05.028: //44/xxxxxxxxxxxx/CCAPI/cc_api_caps_ack: (dstVdbPtr=0x62EC
61A4, dstCallId=0x2D, srcCallId=0x2C,
caps={codec=0x4, fax_rate=0x2, vad=0x2, modem=0x0
codec_bytes=20, signal_type=2, seq_num_start=2944})
*Mar 1 15:36:05.032: //44/xxxxxxxxxxxx/CCAPI/cc_api_voice_mode_event: callID=0x2C
*Mar 1 15:36:05.032: //44/45F2AAE28044/CCAPI/cc_api_voice_mode_event: Call Pointer =634A430C
*Mar 1 15:36:05.032: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(52=CC_EV_VOICE_MODE_DONE), cid(44)
*Mar 1 15:36:05.032: //44/45F2AAE28044/SSAPP:10002:21/ssaTraceSct:
Router#
Router#cid(44)st(SSA_CS_ACTIVE)ev(SSA_EV_VOICE_MODE_DONE)oldst(SSA_CS_CONFERENCING)cfid(21)csize(
*Mar 1 15:36:05.032: //44/45F2AAE28044/SSAPP:10002:21/ssaTraceSct: -cid2(45)st2(SSA_CS_ACTIVE)oldst
*Mar 1 15:36:05.032: //44/45F2AAE28044/SSAPP:10002:21/ssaIgnore: cid(44), st(SSA_CS_ACTIVE),oldst(5
Router#
Router#! digit punched
Router#

The phone at the terminating gateway enters digit 1.

*Mar 1 15:36:11.204: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin: (dstVdbPt

r=0x637EC1E0, dstCallId=0x2C, srcCallId=0x2D,
digit=1, digit_begin_flags=0x0, rtp_timestamp=0x0
rtp_expiration=0x0, dest_mask=0x2)
*Mar 1 15:36:11.504: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end: (dstVdbPtr=0x637EC1E0, dstCallI
digit=1,duration=300,xruleCallingTag=0,xruleCalledTag=0, dest_mask=0x2), digit_tone_mode=0

The phone at the terminating gateway enters digit 2.

*Mar 1 15:36:11.604: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin: (dstVdbPtr=0x637EC1E0, dstCal

digit=2, digit_begin_flags=0x0, rtp_timestamp=0x0
rtp_expiration=0x0, dest_mask=0x2)
*Mar 1 15:36:11.904: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end: (dstVdbPtr=
0x637EC1E0, dstCallId=0x2C, srcCallId=0x2D,
digit=2,duration=300,xruleCallingTag=0,xruleCalledTag=0, dest_mask=0x2), digit_tone_mode=0
Router#
*Mar 1 15:36:14.476: //-1/xxxxxxxxxxxx/CCAPI/cc_handle_periodic_timer: Calling the callback, ccTime
*Mar 1 15:36:14.476: //-1/xxxxxxxxxxxx/CCAPI/ccTimerStart: ccTimerctx - 0x628B6330
Router#
Router#!call hung up The user at the terminating gateway hangs up the call.
Router#

The voice gateway receives a disconnect message from the terminating gateway. The cause code is 0x10 which is
normal call clearing.

*Mar 1 15:36:22.916: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_disconnected: (vdbPtr=

0x62EC61A4, callID=0x2D, cause=0x10)
*Mar 1 15:36:22.920: //45/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(11=CC_EV_CALL_DISCONNECTED), cid(4

*Mar 1 15:36:22.920: //45/45F2AAE28044/SSAPP:0:21/ssaTraceSct: cid(45)st(SSA_CS_ACTIVE)ev(SSA_EV_CA

oldst(SSA_CS_ALERT_RCVD)cfid(21)csize(2)in(0)fDest(0)
*Mar 1 15:36:22.920: //45/45F2AAE28044/SSAPP:0:21/ssaTraceSct: -cid2(44)st2(SSA_CS_ACTIVE)oldst2(SS
*Mar 1 15:36:22.920: ssa: Disconnected cid(45) state(5) cause(0x10)

The voice gateway begins tearing down the conference and dropping the bridge.

*Mar 1 15:36:22.920: //-1/xxxxxxxxxxxx/CCAPI/ccConferenceDestroy: (confID=0x15, tag=0x0)

*Mar 1 15:36:22.920: //45/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done: (confID=0x15, srcIF=0x62EC61A

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
*Mar 1 15:36:22.920: //44/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done: (confID=0x15, srcIF=0x637EC1E
*Mar 1 15:36:22.924: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(30=CC_EV_CONF_DESTROY_DONE), cid(4
*Mar 1 15:36:22.924: //44/45F2AAE28044/SSAPP:10002:21/ssaTraceSct: cid(44)st(SSA_CS_CONF_DESTROYING
oldst(SSA_CS_ACTIVE)cfid(21)csize(2)in(1)fDest(1)
*Mar 1 15:36:22.924: //44/45F2AAE28044/SSAPP:10002:21/ssaTraceSct: -cid2(45)st2
(SSA_CS_CONF_DESTROYING)oldst2(SSA_CS_ACTIVE)
*Mar 1 15:36:22.924: //45/45F2AAE28044/SSAPP:0:-1/ssaConfDestroyDone:
*Mar 1 15:36:22.924: //44/xxxxxxxxxxxx/CCAPI/ccCallDisconnect: (callID=0x2C, cause=0x10 tag=0x0)

The voice gateway stops call accounting on the incoming call, indicated by the leg_type=True message. The
cause code is then set for the originating leg.

*Mar 1 15:36:22.924: //44/45F2AAE28044/CCAPI/ccCallDisconnect: calling accounting start for callID=

*Mar 1 15:36:22.924: //44/45F2AAE28044/CCAPI/ccCallDisconnect: existing_cause = 0x0, new_cause = 0x
*Mar 1 15:36:22.924: //44/xxxxxxxxxxxx/CCAPI/cc_api_get_transfer_info: (callID=0x2C)
*Mar 1 15:36:22.924: //45/xxxxxxxxxxxx/CCAPI/ccCallDisconnect: (callID=0x2D, cause=0x10 tag=0x0)

The voice gateway stops call accounting for the outgoing call, indicated by the leg_type=False message. The
cause code is verified for the terminating leg.

*Mar 1 15:36:22.924: //45/45F2AAE28044/CCAPI/ccCallDisconnect: calling accounting start for callID=

*Mar 1 15:36:22.924: //45/45F2AAE28044/CCAPI/ccCallDisconnect: existing_cause = 0x10, new_cause = 0
*Mar 1 15:36:22.924: //45/45F2AAE28044/CCAPI/ccCallDisconnect: using the existing_cause 0x10
*Mar 1 15:36:22.928: //45/xxxxxxxxxxxx/CCAPI/cc_api_get_transfer_info: (callID=0x2D)
*Mar 1 15:36:22.932: //-1/xxxxxxxxxxxx/CCAPI/cc_api_icpif: expect factor = 0
*Mar 1 15:36:22.932: //-1/xxxxxxxxxxxx/CCAPI/g113_calculate_impairment: (delay=79,
loss=0), Io=0 Iq=0 Idte=0 Idd=0 Ie=10 Itot=10
*Mar 1 15:36:22.932: //-1/xxxxxxxxxxxx/CCAPI/cc_decr_if_call_volume: the remote IP is 171.69.85.111
*Mar 1 15:36:22.932: //-1/xxxxxxxxxxxx/CCAPI/cc_decr_if_call_volume: hwidb is Ethernet0/0
*Mar 1 15:36:22.932: //-1/xxxxxxxxxxxx/CCAPI/cc_decr_if_call_volume: reduce callnum of entry: 0, vo
*Mar 1 15:36:22.932: //-1/xxxxxxxxxxxx/CCAPI/cc_decr_if_call_volume: remove anentry
*Mar 1 15:36:22.932: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_disconnect_done: (vdbPtr=0x62EC61A4, callI
*Mar 1 15:36:22.932: //45/45F2AAE28044/CCAPI/ccTDPvtProfileTableObjectAccessManager: No profileTabl
*Mar 1 15:36:22.936: //45/xxxxxxxxxxxx/CCAPI/ccTDUtilGetDataByRef: No tdObjectfound in profileTable
*Mar 1 15:36:22.936: //45/45F2AAE28044/CCAPI/cc_delete_call_entry: not incoming entry
*Mar 1 15:36:22.936: //45/45F2AAE28044/CCAPI/cc_delete_call_entry: entry's incoming FALSE.
*Mar 1 15:36:22.936: //45/45F2AAE28044/CCAPI/cc_delete_call_entry: is_incomingis FALSE
*Mar 1 15:36:22.940: //45/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(12=CC_EV_CALL_DISCONNECT_DONE), ci
*Mar 1 15:36:22.940: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: cid(45)st(SSA_CS
_DISCONNECTING)ev(SSA_EV_CALL_DISCONNECT_DONE)oldst(SSA_CS_ACTIVE)cfid(-1)csize(2)in(0)fDest(0)
*Mar 1 15:36:22.940: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: -cid2(44)st2(SSA_CS_DISCONNECTING)ol
*Mar 1 15:36:22.940: //45/45F2AAE28044/SSAPP:0:-1/ssaDisconnectDone:
*Mar 1 15:36:22.940: //45/45F2AAE28044/SSAPP:0:-1/ssaAAA_CheckAccounting: accounting generation ena
*Mar 1 15:36:22.940: //45/xxxxxxxxxxxx/CCAPI/ccCallSetAAA_Accounting: callID=0x2D, accounting=0
*Mar 1 15:36:22.944: //-1/xxxxxxxxxxxx/CCAPI/cc_decr_if_call_volume: not the VoIP or MMoIP
*Mar 1 15:36:22.948: //44/xxxxxxxxxxxx/CCAPI/cc_api_call_disconnect_done: (vdbPtr=0x637EC1E0, callI
*Mar 1 15:36:22.948: //44/45F2AAE28044/CCAPI/cc_delete_call_entry: ccFreeRawMsgInfo(0x6307595C)
*Mar 1 15:36:22.948: //44/45F2AAE28044/CCAPI/cc_delete_call_entry: Decrement call volume counter 1
*Mar 1 15:36:22.948: //44/45F2AAE28044/CCAPI/cc_delete_call_entry: current call volume: 0
*Mar 1 15:36:22.948: //44/45F2AAE28044/CCAPI/cc_delete_call_entry: entry's incoming TRUE.
*Mar 1 15:36:22.948: //44/45F2AAE28044/CCAPI/cc_delete_call_entry: is_incomingis TRUE
*Mar 1 15:36:22.948: //44/45F2AAE28044/CCAPI/cc_delete_call_entry: Deleting profileTable[0x6380E11C
*Mar 1 15:36:22.948: //-1/xxxxxxxxxxxx/CCAPI/ccTDDestructTDHashProfileTab: Destructor Profile Table
*Mar 1 15:36:22.948: //-1/xxxxxxxxxxxx/CCAPI/ccTDDestructInstanceTDObject: tdObject[0x63401148] tag
*Mar 1 15:36:22.948: //-1/xxxxxxxxxxxx/CCAPI/ccTDDestructInstanceTDObject: tdObject[0x638BC1AC] tag
*Mar 1 15:36:22.956: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(12=CC_EV_CALL_DISCONNECT_DONE), ci
*Mar 1 15:36:22.956: //44/45F2AAE28044/SSAPP:10002:-1/ssaTraceSct: cid(44)st(SSA_CS_DISCONNECTING)e
Router#
*Mar 1 15:36:22.956: //44/45F2AAE28044/SSAPP:10002:-1/ssaDisconnectDone:

05/08/11 47
 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Show and More Commands

You can search and filter the output of show and more commands. This functionality is useful if you need to sort
through large amounts of output or if you want to exclude output that you need not see.

To use this functionality, enter a show or more command followed by the vertical line character (|); one of the
keywords begin, include, or exclude; and a regular expression on which you want to search or filter (the
expression is case-sensitive):

command | [begin | include | exclude] regular-expression

The output matches certain lines of information in the configuration file. The following example illustrates how to
use output modifiers with the show interface command when you want the output to include only lines in which
the expression "protocol" appears:

Router# show interface | include protocol

FastEthernet0/0 is up, line protocol is up
Serial4/0 is up, line protocol is up
Serial4/1 is up, line protocol is up
Serial4/2 is administratively down, line protocol is down
Serial4/3 is administratively down, line protocol is down

For more information on the search and filter functions, see the "Using the Command-Line Interface" chapter in
the Cisco IOS Configuration Fundamentals Configuration Guide.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Voice Call Debug Filtering Overview
• 2 Restrictions for Voice Call Debug Filtering
• 3 Information About Voice Call Debug Filtering
♦ 3.1 Debug Commands that Support Voice Call
Filtering
♦ 3.2 Generic Call Filter Module
♦ 3.3 Calling and Called Number Strings
◊ 3.3.1 Table: Symbols Used in Calling and
Called Number Strings
◊ 3.3.2 Table: Number Matching Examples
Using Wildcard Symbols
♦ 3.4 Exact and Partial Matching
♦ 3.5 Media and Signaling Streams
• 4 Configuring the Voice Call Debug Filter
♦ 4.1 Configuring Call-Specific Conditions
◊ 4.1.1 SUMMARY STEPS
◊ 4.1.2 DETAILED STEPS
◊ 4.1.3 Troubleshooting Tips
◊ 4.1.4 What to Do Next
♦ 4.2 Enabling Debug for the Set Filtering Conditions
◊ 4.2.1 Prerequisites
◊ 4.2.2 SUMMARY STEPS
◊ 4.2.3 DETAILED STEPS
◊ 4.2.4 Troubleshooting Tips
• 5 Output Examples for Voice Call Debug Filtering
♦ 5.1 Exact Match Filtering: Example
◊ 5.1.1 Dial-Peer Configuration for Exact
Match Filtering
◊ 5.1.2 Debug Output for Exact Match
Filtering
♦ 5.2 Partial Match Filtering: Example
◊ 5.2.1 Debug Output for Partial Match
Filtering

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Voice Call Debug Filtering Overview

Use voice call debug filtering to get selected debugging traces for voice calls. This feature allows you to filter and
trace voice call debug messages based on selected filtering criteria, reducing the volume of output for more
efficient troubleshooting.

Restrictions for Voice Call Debug Filtering

• End-to-end filtering between gateways is not supported.
• Filtering for CAS, IOS-AAA, IVR Version 1.0, media, and VoiceXML is not supported.
• Matching conditions cannot be set for specific signaling protocols.
• Matching conditions based on current DSP information are not supported.

Information About Voice Call Debug Filtering

Information from using debug commands for voice calls is crucial for troubleshooting, but the volume of raw data
can be very large. In order to isolate the most valuable data, use the Voice Call Debug Filtering feature. This
feature allows the debug output for the voice call to be filtered according to a variety of criteria, including:

• Calling party number with prefix

• Called party number with prefix
• Carrier IDs
• Dial peers
• Local IP address
• Remote IP address
• Telephony interface or port
• Trunk groups

Note: Call filtering also works on IP-to-IP gateway connections using H.323.
The selected criteria are set on the gateway, and different sets of criteria can be stored.

To better understand the voice call debug filtering on Cisco voice gateways, see the following sections:

• Debug Commands that Support Voice Call Filtering

• Generic Call Filter Module
• Calling and Called Number Strings
• Exact and Partial Matching
• Media and Signaling Streams

Debug Commands that Support Voice Call Filtering

When a call filter is applied, the filtering applies to all of the debugs affected by the call filter. Debug commands
that support voice call debug filtering include the following:

• debug cch323 h225

• debug cch323 h245

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
• debug cch323 preauth
• debug cch323 session
• debug ccsip all
• debug ccsip calls
• debug ccsip err
• debug ccsip events
• debug ccsip messages
• debug ccsip preauth
• debug ccsip states
• debug mgcp all
• debug mgcp endpoint
• debug mgcp endptdb
• debug mgcp errors
• debug mgcp events
• debug mgcp gcfm
• debug mgcp inout
• debug mgcp media
• debug mgcp src
• debug mgcp state
• debug mgcp voipcac
• debug voip aaa
• debug voip ccapi error
• debug voip ccapi inout
• debug voip ipipgw
• debug voip ivr all
• debug voip ivr applib
• debug voip ivr callsetup
• debug voip ivr digitcollect
• debug voip ivr dynamic
• debug voip ivr error
• debug voip ivr script
• debug voip ivr settlement
• debug voip ivr states
• debug voip ivr tclcommands
• debug voip rawmsg
• debug vtsp all
• debug vtsp dsp
• debug vtsp error
• debug vtsp event
• debug vtsp port
• debug vtsp rtp
• debug vtsp send-nse
• debug vtsp session
• debug vtsp stats
• debug vtsp vofr subframe
• debug vtsp tone
• debug vtsp vofr

Note: See the Cisco IOS Debug Command Reference for detailed information about these debug commands.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Generic Call Filter Module

The debug commands described in the Debug Commands that Support Voice Call Filtering support the following
voice modules within the voice gateway:

• CCAPI
• Dial peers
• H.323
• ISDN
• IVR (Version 2.0 only)
• MGCP
• SIP
• SSAPP
• TGRAM
• Voice AAA
• VTSP

The filtering for these modules is managed by the generic call filter module (GCFM). The filtering conditions are
configured in the GCFM, and then the individual modules are informed when a call has to be filtered. The GCFM
coordinates between multiple modules to handle filtering conditions.

All modules use the global unique identifier (GUID) to identify an individual call to GCFM. Each call is assigned
a GUID and retains the same GUID throughout the entire network and over time. Gateway information and time
stamp are embedded in the GUID. GUIDs identify an individual call among the multiple filtered-out calls so that
the call can be isolated. For more information about GUIDs and the debug header, see the Debug Command
Output on Cisco IOS Voice Gateways.

Activity in the GCFM can be traced using the debug call filter detail and debug call filter inout commands. See
the Cisco IOS Debug Command Referencefor more information about these debug commands.

Calling and Called Number Strings

The string pattern for calling and called numbers can be either a complete telephone number or a partial telephone
number with wildcard digits, represented by a period (.) character. Each "." represents a wildcard for an individual
digit that the originating voice gateway expects to match. For example, if the calling and called number strings is
defined as "555....", then any dialed string beginning with 555, plus at least four additional digits, matches this
calling or called number.

Table: Symbols Used in Calling and Called Number Strings shows all of the wildcard symbols that are supported
in the calling and called number strings.

Table: Symbols Used in Calling and Called Number Strings

Symbol Description
Indicates a single-digit placeholder. For example, 555.... matches any dialed string beginning with 555,
.
plus at least four additional digits.
[] Indicates a range of digits. A consecutive range is indicated with a hyphen (-); for example, [5-7]. A
nonconsecutive range is indicated with a comma (,); for example, [5,8]. Hyphens and commas can be

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

used in combination; for example, [5-7,9].

Note: Only single-digit ranges are supported. For example, [98-102] is invalid.
() Indicates a pattern; for example, 408(555). It is used in conjunction with the symbol ?, %, or +.
Indicates that the preceding digit occurred zero or one time. Enter ctrl-v before entering ? from your
?
keyboard.
Indicates that the preceding digit occurred zero or more times. This functions the same as the "*" used in
%
regular expression.
+ Indicates that the preceding digit occurred one or more times.
T Indicates the interdigit timeout. The voice gateway pauses to collect additional dialed digits.
Note: The period (.) is the only wildcard character that is supported for dial strings that are configured using
the answer-address or incoming called-number command.
Table: Number Matching Examples Using Wildcard Symbols shows some examples of how these wildcard
symbols are applied to the calling and called number strings and the dial string that results when dial string
4085550199 is matched to the calling or called number. The wildcard symbols follow regular expression rules.

Table: Number Matching Examples Using Wildcard Symbols

Destination String After

Dial String Translation
Pattern Stripping
408555, followed by one or more wildcard digits. This pattern implies that
408555.+ 0199
the string must contain at least seven digits starting with 408555.
408555, followed by zero or more wildcard digits. This pattern implies that
408555.% 0199
the string must contain at least 408555.
408555+ 40855, followed by 5 repeated one or more times. 0199
40855, followed by 5 repeated zero or more times. Any explicitly matching
408555% 50199
digit before the % symbol is not stripped off.
40855, followed by 5 repeated zero or one time. Any explicitly matching
408555? 50199
digit before the ? symbol is not stripped off.
40855[5-7].+ 40855, followed by 5, 6, or 7, plus any digit repeated one or more times. 50199
40855[5-7].% 40855, followed by 5, 6, or 7, plus any digit repeated zero or more times. 50199
40855, followed by 5, 6, or 7 repeated one or more times, followed by
40855[5-7]+0199 50199
0199.
408, followed by 555, which may repeat one or more times, followed by
408(555)+0199 5550199
0199.
In addition to wildcard characters, the following symbols can be used in the calling and called number strings:

• Asterisk (*) and pound sign (#)-These symbols on standard touchtone dial pads can be used anywhere in
the pattern. They can be used as the leading character (for example, *650), except on the Cisco 3600
series.
• Dollar sign ($)-Disables variable-length matching. It must be used at the end of the dial string.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Exact and Partial Matching

The conditions under each set of call filters are inclusive, so if multiple conditions are specified under a filter,
they are all matched. To compare different conditions, create additional filters.

Matching conditions are as follows:

• Exact match-All related debug output is filtered until all conditions in the match list are explicitly met.
This is the best choice for most situations because the output is the most concise.
• Partial match-No related debug output is filtered until there is a single explicit match failure. As long as
zero or more conditions are met, debug output is not filtered. This choice is useful in debugging call
startup problems like digit collection, but is not ideal for many situations because of the large amount of
debug output that might be generated before matches explicitly fail.

Media and Signaling Streams

Media streams carry voice, video, fax, and data. Examples of media streams are G.711 or G.723 encoded voice
streams or fax data. With the voice call debug filter, the media streams are traced for the voice gateway receiving
the media stream. Some traces associated with media streams can be filtered, such as SPI-level traces associated
with opening and closing the media channels. However, media RTP/RTCP packet-level traces are not filtered.

Signaling streams include both address signaling and supervisory signaling. Examples of signaling streams
include H.323 and SIP protocol streams. With the voice call debug filter, the signaling streams are traced for the
gateway or endpoint for the signaling stream.

Configuring the Voice Call Debug Filter

To configure the voice call debug filter, perform the following tasks:

• Configuring Call-Specific Conditions (required)

• Enabling Debug for the Set Filtering Conditions (required)

Configuring Call-Specific Conditions

Configure call-specific conditions to set the attributes that are filtered for voice calls.

SUMMARY STEPS

1. enable
2. configure terminal
3. call filter match-list number voice
4. incoming calling-number string
5. incoming called-number string
6. incoming secondary-called-number string
7. incoming port string

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
8. incoming signaling {local | remote'} 'ipv4 ip_address
9. incoming media {local | remote'}' ipv4 ip_address
10. incoming dialpeer tag
11. source carrier-id string
12. source trunk-group-label group-number
13. outgoing calling-number string
14. outgoing called-number string
15. outgoing secondary-called-number string
16. outgoing port string
17. outgoing signaling {local | remote'}' ipv4 ip_address
18. outgoing media {local | remote'}' ipv4 ip_address
19. outgoing dialpeer tag
20. target carrier-id string
21. target trunk-group-label group-number
22. end

DETAILED STEPS

Command or
Purpose
Action
Enables privileged
enable EXEC mode.
1. Example: • Enter your
password if
Router> enable
prompted.
configure terminal
Enters global
2. Example: configuration mode.
Router# configure terminal
3. call filter match-list number voice Enters call filter match
list configuration mode
Example: to define the filter
conditions.
Router(config)# call filter match-list 1 voice
• number-Numeric
label that
uniquely
identifies the
match list.
Range is 1 to
16.

Note: At least one of

the following
optional
parameters
(Step 4 to Step

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

21) for call

filtering must
be configured.
(Optional) Specifies the
incoming calling
incoming calling-number string number to be filtered.

Example: • string-Numeric
4.
string that
Router(conf-call-filter-mlist)# incoming calling-number identifies all or
408555 part of the
incoming
calling number.
(Optional) Specifies the
incoming called number
incoming called-number string to be filtered.

Example: • string-Numeric
5.
string that
Router(conf-call-filter-mlist)# incoming called-number identifies all or
408555 part of the
incoming called
number.
(Optional) Specifies the
incoming secondary
called number to be
filtered.

• The secondary
called number is
incoming secondary-called-number string the number
from the second
6. Example: stage in a
two-stage
Router(conf-call-filter-mlist)# incoming
secondary-called-number 408555
scenario.
• string-Numeric
string that
identifies all or
part of the
incoming
secondary
called number.
7. incoming port string (Optional) Specifies the
incoming port to be
Example: filtered.

Router(conf-call-filter-mlist)# incoming port 1/0/0 • The telephony

interfaces are
defined for calls
from the PSTN.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

The string value

varies
depending on
the voice
gateway.
• string-Identifies
the incoming
port number.
This value is
platform-specific
and varies
between
platforms.
(Optional) Specifies the
incoming signaling IPv4
address.
incoming signaling {local | remote} ipv4 ip-address
• local-Local
Example: voice gateway
8.
• remote-Remote
Router(conf-call-filter-mlist)# incoming signaling local IP device
ipv4 192.168.10.255 • ip-address-IP
address of the
local voice
gateway.
(Optional) Specifies the
incoming media IPv4
address.
incoming media {local | remote} ipv4 ip-address
• local-Local
Example: voice gateway
9.
• remote-Remote
Router(conf-call-filter-mlist)# incoming media local IP device
ipv4 192.168.10.255 • ip-address-IP
address of the
local voice
gateway.
(Optional) Specifies the
incoming dial peer to be
incoming dialpeer tag filtered.

10. Example: • tag-Digits that

define a specific
Router(conf-call-filter-mlist)# incoming dialpeer 14 dial peer. Valid
entries are 1 to
2147483647.
11. source carrier-id string (Optional) Specifies the
source carrier ID to be
Example: filtered.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
Router(conf-call-filter-mlist)# source carrier-id 4321 • string-Alphanumeric
identifier for the
carrier ID.
(Optional) Specifies the
source trunk group to be
source trunk-group-label group-number filtered.

12. Example: • group-number-A

value from 0 to
Router(conf-call-filter-mlist)# source trunk-group-label
20
23 that
identifies the
trunk group.
(Optional) Specifies the
outgoing calling number
to be filtered.

• This number
outgoing calling-number string goes out after
number
Example: translation and
13.
expansion are
Router(conf-call-filter-mlist)# outgoing calling-number complete.
408525 • string-Numeric
string that
identifies all or
part of the
outgoing calling
number.
(Optional) Specifies the
outgoing called number
to be filtered.

• This number
outgoing called-number string goes out after
number
Example: translation and
14.
expansion are
Router(conf-call-filter-mlist)# outgoing called-number complete.
408525 • string-Numeric
string that
identifies all or
part of the
outgoing called
number.
15. outgoing secondary-called-number string (Optional) Specifies the
outgoing secondary
Example: called number to be
filtered.
Router(conf-call-filter-mlist)# outgoing
secondary-called-number 408525

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• The secondary
called number is
the number
from the second
stage in a
two-stage
scenario.
• string-Numeric
string that
identifies all or
part of the
outgoing
secondary
called number.
(Optional) Specifies the
outgoing port to be
filtered.

• The telephony
interfaces are
defined for calls
from PSTN.
The string value
outgoing port string varies,
depending on
16. Example: different voice
gateways.
Router(conf-call-filter-mlist)# outgoing port 1/0/0
• string-Identifies
the outgoing
port number.
This value is
voice
gateway-specific
and varies
between voice
gateways.
(Optional) Specifies the
outgoing signaling IPv4
address for the
gatekeeper managing
outgoing signaling {local | remote} ipv4 ip-address the signaling.

Example: • local-Local
17.
voice gateway
Router(conf-call-filter-mlist)# outgoing signaling local • remote-Remote
ipv4 192.168.10.255 IP device
• ip-address-IP
address of the
local voice
gateway.

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(Optional) Specifies the

outgoing media IPv4
address for the voice
gateway receiving the
outgoing media {local | remote} ipv4 ip-address media stream.

Example: • local-Local
18.
voice gateway
Router(conf-call-filter-mlist)# outgoing media local • remote-Remote
ipv4 192.168.10.255 IP device
• ip-address-IP
address of the
local voice
gateway.
(Optional) Specifies the
outgoing dial peer to be
outgoing dialpeer tag filtered.

19. Example: • tag-Digits that

define a specific
Router(conf-call-filter-mlist)# outgoing dialpeer 14 dial peer. Valid
entries are 1 to
2147483647.
(Optional) Specifies the
target carrier-id string target carrier ID to be
filtered.
20. Example:
• string-Alphanumeric
Router(conf-call-filter-mlist)# target carrier-id 4321 identifier for the
carrier ID.
(Optional) Specifies the
target trunk group to be
target trunk-group-label group-number filtered.

21. Example: • group-number-A

value from 0 to
Router(conf-call-filter-mlist)# target trunk-group-label
20
23 that
identifies the
trunk group.
end
Exits to privileged
22. Example: EXEC mode.
Router(conf-call-filter-mlist)# end

Troubleshooting Tips

To verify the conditions that you have set, use the show call filter match-list command. This command displays
the criteria set for the specified match list.

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What to Do Next

After the conditions are set for the voice call debug, debug commands can be enabled. Proceed to the Enabling
Debug for the Set Filtering Conditions.

Enabling Debug for the Set Filtering Conditions

Use the debug command to enable the set conditions to get the filtered output.

Prerequisites

The conditions for the voice call debug filter must be set as described in the Configuring Call-Specific
Conditions.

SUMMARY STEPS

1. enable
2. debug condition match-list tag {exact-match | partial-match}
3. debug cch323 '{'capacity' | 'h225 '|' h245 '| 'preauth' | 'ras '| 'rawmsg' | 'session'}'

or
debug ccsip '{'all '| 'calls '|' err '|' events' | 'messages '| 'preauth' |' states'}'
or
debug isdn q931
or
debug voip aaa
or
debug voip ccapi '{'error '|' inout'}'
or
debug voip ipipgw
or
debug voip ivr '{'all' | 'applib '|' callsetup' | 'digitcollect' | 'dynamic '|' error' | 'script' | 'settlement '|
'states' | 'tclcommands'}'
or
debug voip rawmsg
or
debug vtsp '{'all '|' dsp '| 'error '|' event '|' port' |' rtp '| 'send-nse '| 'session '|' stats '|' vofr subframe
'|' tone '|' vofr'}'

DETAILED STEPS

Command or
Purpose
Action
1. enable

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Example: Enables privileged

EXEC mode.
Router> enable
• Enter your
password if
prompted.
2. debug condition match-list tag {exact-match | Enables the filter match
list for the set
partial-match} conditions.

Example: • tag-Numeric
label that
Router# debug condition match-list 1 exact-match uniquely
identifies the
match list.
Range is 1 to
16. The number
for the match
list is set using
the call filter
match-list
command.
• exact-match-All
related debug
output is filtered
until all
conditions in the
match list are
explicitly met.
This is the best
choice for most
situations
because the
output is the
most concise.
• partial-
match-No
related debug
output is filtered
until there is a
single explicit
match failure.
As long as zero
or more
conditions are
met, debug
output is not
filtered. This
choice is useful
in debugging

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call startup
problems like
digit collection,
but is not ideal
for many
situations
because a large
amount of
debug output is
generated before
matches
explicitly fail.
debug cch323 {capacity | h225 | h245 | preauth | ras'| rawmsg |
session}

or debug ccsip {all | calls | err | events | messages | preauth | states}

or debug isdn q931

or debug voip aaa Enables the appropriate

voice call debug
or debug voip ccapi {error | inout} commands.

or debug voip ipipgw • See the Cisco

IOS Debug
or debug voip ivr {all | applib | callsetup | digitcollect | dynamic | Command
error | script | settlement | states | tclcommands} Reference for
3.
detailed
or debug voip rawmsg descriptions of
these debug
or debug vtsp {all | dsp | error | event | port | rtp | send-nse | session commands.
| stats | vofr subframe | tone | vofr} • The debug
output
Example: commences at
this point.
Router# debug cch323 h225
Router# debug ccsip events
Router# debug isdn q931
Router# debug voip aaa
Router# debug voip ccapi inout
Router# debug voip ipipgw
Router# debug voip ivr all
Router# debug voip rawmsg
Router# debug vtsp dsp

Troubleshooting Tips

To verify debug conditions, use the following commands:

• show debug

This command displays the debugs that are enabled.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
• show call filter components

This command displays the components that register internally with the filtering module. This command
shows which components are registered with the GCFM, which is the internal module that controls which
components are filtered.

• show call filter match-list

This command displays the criteria set for the specified match list. It shows a list of all the match lists,
shows which ones are enabled, and shows whether they are enabled for partial or exact matching.

Output Examples for Voice Call Debug Filtering

This section provides configuration examples to match the identified configuration tasks in the previous section:

• Exact Match Filtering: Example

• Partial Match Filtering: Example

Exact Match Filtering: Example

When the exact match condition is used for voice call debug filtering, all related debug output is filtered until all
conditions in the match list are explicitly met. In the following example, the configuration, enabled debugs, and
debug output for a Cisco AS5400 universal gateway are shown.

Dial-Peer Configuration for Exact Match Filtering

dial-peer voice 501 pots

preference 1
incoming called-number 50200
destination-pattern 50201
direct-inward-dial
port 6/0:D
prefix 50201
!
dial-peer voice 502 voip
preference 1
incoming called-number 50201
destination-pattern 50200
session target ipv4:172.16.101.21
dtmf-relay h245-alphanumeric
fax-relay ecm disable
fax rate disable
!

Debug Output for Exact Match Filtering

Router# show debug

The following ISDN debugs are enabled on all DSLs:
debug isdn error is ON.
debug isdn q931 is ON. (filter is ON)

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Voice Telephony session debugging is on (filter is ON)
Voice Telephony dsp debugging is on (filter is ON)
Voice Telephony error debugging is on (filter is ON)
voip ccAPI function enter/exit debugging is on (filter is ON)

In the following output, the show call filter match-list command is used to show which conditions have been set
for the specified call filter:

Router# show call filter match-list

*********************************************
call filter match-list 9 voice
*********************************************
incoming calling-number 50200
incoming called-number 50201
incoming signal local ipv4 172.16.101.22
incoming signal remote ipv4 172.16.101.21
incoming media local ipv4 172.16.101.22
incoming media remote ipv4 172.16.101.21
incoming dialpeer 502
outgoing calling-number 50200
outgoing called-number 50201
outgoing port 6/0:D
outgoing dialpeer 501
debug condition match-list is set to EXACT_MATCH
*********************************************
call filter match-list 10 voice
*********************************************
incoming calling-number 50300
incoming called-number 50301
incoming signal local ipv4 172.16.101.22
incoming signal remote ipv4 172.16.101.21
incoming media local ipv4 172.16.101.22
incoming media remote ipv4 172.16.101.21
incoming dialpeer 504
outgoing calling-number 50300
outgoing called-number 50301
outgoing port 6/1:D
outgoing dialpeer 503
debug condition match-list is set to EXACT_MATCH

The following debug output contains the exact match for the configured conditions.

Feb 6 11:13:30.799: digit_strip:1, pcn:50201, poa:50201

Feb 6 11:13:30.799: pcn:, poa:
Feb 6 11:13:30.799: Final pcn:, poa:, dial_string:50201
Feb 6 11:13:30.803:
//6/CFD853DE8004/VTSP:(6/0:D):-1:0:0/vtsp_gcfm_percall_status_callback: found cdb and
update
Feb 6 11:13:30.803:
//6/CFD853DE8004/VTSP:(6/0:D):-1:0:0/vtsp_update_dsm_stream_mgr_filter_flag: update
dsp_stream_mgr_t debug flag
Feb 6 11:13:30.803: //5/CFD853DE8004/CCAPI/ccapi_gcfm_percall_status_callback: found
callEntry and update
Feb 6 11:13:30.803: //6/CFD853DE8004/CCAPI/ccapi_gcfm_percall_status_callback: found
callEntry and update
Feb 6 11:13:30.803: //5/CFD853DE8004/SSAPP:502:-1/ssaTraceSct:
cid(5)st(SSA_CS_CALL_SETTING)ev(SSA_EV_CALL_REPORT_DIGITS_DONE)
oldst(SSA_CS_MAPPING)cfid(-1)csize(0)in(1)fDest(1)
Feb 6 11:13:30.803: //5/CFD853DE8004/SSAPP:502:-1/ssaTraceSct:
-cid2(6)st2(SSA_CS_CALL_SETTING)oldst2(SSA_CS_MAPPING)
Feb 6 11:13:30.803: //5/CFD853DE8004/SSAPP:502:-1/ssaDebugPeers: ssaReportDigitsDone

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cid(5) peer list: tag(2501) called number (50201)
Feb 6 11:13:30.803: //5/CFD853DE8004/SSAPP:502:-1/ssaReportDigitsDone: callid=5 Reporting
disabled.
Feb 6 11:13:31.007: ISDN Se6/0:23 Q931: callid 0x800B, callref 0x0003,
guid CFD853DE8004
Feb 6 11:13:31.007: ISDN Se6/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x8003
Channel ID i = 0xA98397
Exclusive, Channel 23
Feb 6 11:13:31.007: ISDN Se6/0:23 Q931: callid 0x800B, callref 0x0003,
guid CFD853DE8004
Feb 6 11:13:31.007: ISDN Se6/0:23 Q931: RX <- ALERTING pd = 8 callref = 0x8003
Feb 6 11:13:31.011: //6/CFD853DE8004/VTSP:(6/0:D):22:0:0/vtsp_process_event: vtsp:[6/0:D
(6), S_SETUP_REQUEST, E_TSP_PROCEEDING]
Feb 6 11:13:31.011: //6/CFD853DE8004/VTSP:(6/0:D):22:0:0/act_setup_pend_proceeding: .
Feb 6 11:13:31.011:
//6/CFD853DE8004/DSM:(6/0:D):-1:0:4098/dsp_stream_mgr_reinit_platform_info: .
Feb 6 11:13:31.011: //6/CFD853DE8004/DSM:(6/0:D):-1:0:4098/dsm_open_voice_and_set_params:
.
Feb 6 11:13:31.011: //6/CFD853DE8004/DSM:(6/0:D):-1:0:4098/set_playout_dmgr: playout
default
Feb 6 11:13:31.011:
//6/CFD853DE8004/DSM:(6/0:D):-1:0:4098/dsm_dsp_echo_canceller_control: echo_cancel: 1
Feb 6 11:13:31.011: ISDN Se6/0:23 Q931: callid 0x800B, callref 0x0003,
guid CFD853DE8004
Feb 6 11:13:31.011: ISDN Se6/0:23 Q931: RX <- CONNECT pd = 8 callref = 0x8003
Feb 6 11:13:31.011: //6/CFD853DE8004/SSAPP:0:-1/ssaTraceSct:
cid(6)st(SSA_CS_CALL_SETTING)ev(SSA_EV_CALL_PROCEEDING)
oldst(SSA_CS_MAPPING)cfid(-1)csize(0)in(0)fDest(0)
Feb 6 11:13:31.011: //6/CFD853DE8004/SSAPP:0:-1/ssaTraceSct:
-cid2(5)st2(SSA_CS_CALL_SETTING)oldst2(SSA_CS_CALL_SETTING)
Feb 6 11:13:31.011: //6/CFD853DE8004/SSAPP:0:-1/ssaCallProc:
Feb 6 11:13:31.011: //6/CFD853DE8004/SSAPP:0:-1/ssaIgnore: cid(6),
st(SSA_CS_CALL_SETTING),oldst(1), ev(21)
Feb 6 11:13:31.011: //6/CFD853DE8004/VTSP:(6/0:D):22:0:0/vtsp_process_event: vtsp:[6/0:D
(6), S_SETUP_REQ_PROC, E_TSP_ALERT]
Feb 6 11:13:31.011: //6/CFD853DE8004/VTSP:(6/0:D):22:0:0/act_setup_pend_alert: .
Feb 6 11:13:31.011: //6/CFD853DE8004/VTSP:(6/0:D):22:0:0/vtsp_ring_noan_timer_start:
371381
Feb 6 11:13:31.015: ISDN Se6/0:23 Q931: callid 0x800B, callref 0x0003,
guid CFD853DE8004
Feb 6 11:13:31.015: ISDN Se6/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x0003
Feb 6 11:13:31.015: //6/CFD853DE8004/SSAPP:0:-1/ssaTraceSct:
cid(6)st(SSA_CS_CALL_SETTING)ev(SSA_EV_CALL_ALERT)
oldst(SSA_CS_CALL_SETTING)cfid(-1)csize(0)in(0)fDest(0)
Feb 6 11:13:31.015: //6/CFD853DE8004/SSAPP:0:-1/ssaTraceSct:
-cid2(5)st2(SSA_CS_CALL_SETTING)oldst2(SSA_CS_CALL_SETTING)
Feb 6 11:13:31.015: //5/CFD853DE8004/SSAPP:502:-1/ssaAlert:
Feb 6 11:13:31.015: //6/CFD853DE8004/DSM:(6/0:D):-1:0:4098/dsm_exec: [Feat SM: S:NONE B
SM: S:S_DSM_INIT E:E_DSM_CC_BRIDGE]
Feb 6 11:13:31.015: //6/CFD853DE8004/DSM:(6/0:D):-1:0:4098/dsm_act_bridge: .
Feb 6 11:13:31.015: //6/CFD853DE8004/VTSP:(6/0:D):22:0:0/vtsp_dsm_bridge_status_cb: .
Feb 6 11:13:31.015: //6/CFD853DE8004/VTSP:(6/0:D):22:0:0/vtsp_dsm_set_fax_feat_param:
Fax relay is ENABLED, Primary Fax protocol is T38_FAX_RELAY, Fallback Fax protocol is
CISCO_FAX_RELAY
Feb 6 11:13:31.015: //6/CFD853DE8004/VTSP:(6/0:D):22:0:0/vtsp_dsm_peer_event_cb:
E_DSM_CC_CAPS_IND
Feb 6 11:13:31.015: //6/CFD853DE8004/VTSP:(6/0:D):22:0:0/vtsp_process_event: vtsp:[6/0:D
(6), S_SETUP_REQ_PROC, E_TSP_CONNECT]
Feb 6 11:13:31.015: //6/CFD853DE8004/VTSP:(6/0:D):22:0:0/act_setup_pend_connect: .
Feb 6 11:13:31.015: //6/CFD853DE8004/VTSP:(6/0:D):22:0:0/vtsp_ring_noan_timer_stop:
371382
Feb 6 11:13:31.015: //6/CFD853DE8004/DSM:(6/0:D):-1:0:4098/dsp_stream_mgr_play_tone: .

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Feb 6 11:13:31.015: //6/CFD853DE8004/DSM:(6/0:D):-1:0:4098/dsm_exec: [Feat SM: S:NONE B
SM: S:S_DSM_BRIDGING E:E_DSM_CC_GEN_TONE]
Feb 6 11:13:31.015: //6/CFD853DE8004/DSM:(6/0:D):-1:0:4098/dsm_act_gen_tone: Tone is not
on, ignoring
Feb 6 11:13:31.015: //6/CFD853DE8004/CCAPI/cc_api_call_connected: setting
callEntry->connected to TRUE

Partial Match Filtering: Example

When the partial match condition is used for voice call debug filtering, no related debug output is filtered until
there is a single explicit match failure. In the following example, the configuration, enabled debugs, and debug
output for a Cisco 3745 modular access router are shown. Because partial match is set, the router displays the
ISDN debug messages on all calls and displays only the debug vtsp event messages on the specified dial peer,
dial peer 1.

Debug Output for Partial Match Filtering

Router# show debug

The following ISDN debugs are enabled on all DSLs:
debug isdn error is ON.
debug isdn q931 is ON. (filter is ON)
Voice Telephony event debugging is on (filter is ON)

In the following output, the show call filter match-list command is used to show which conditions are set for the
specified call filter:

Router# show call filter match-list 4

incoming calling-number 10..
incoming called-number 50..
incoming dialpeer 1
debug condition match-list is set to PARTIAL_MATCH

The following debug output shows ISDN debug messages on all calls, but displays only the debug vtsp event
messages on dial peer 1.

*Mar 3 16:21:52.024: ISDN Se2/0:23 Q931: callid 0x0000, callref 0x01E6,

guid 06ED7A20-170A-11CC-81E7-000B465B86B0
*Mar 3 16:21:52.024: ISDN Se2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x01E6
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xE9808381
Exclusive, Interface 0, Channel 1
Calling Party Number i = 0x00, 0x80, '1000'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '5000'
Plan:Unknown, Type:Unknown
*Mar 3 16:21:52.028:
//1270/06ED7A20-170A-11CC-81E7-000B465B86B0/VTSP:(2/0:23):0:0:0/vtsp_process_event:

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[state:S_SETUP_INDICATED, event: E_CC_PROCEEDING]
*Mar 3 16:21:52.032: ISDN Se2/0:23 Q931: callid 0x01EA, callref 0x01E6,
guid 06ED7A20-170A-11CC-81E7-000B465B86B0
*Mar 3 16:21:52.036: ISDN Se2/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x81E6
Channel ID i = 0xA98381
Exclusive, Channel 1
*Mar 3 16:21:52.080:
//1270/06ED7A20-170A-11CC-81E7-000B465B86B0/VTSP:(2/0:23):0:0:0/vtsp_process_event:
[state:S_PROCEEDING, event: E_CC_ALERT]
*Mar 3 16:21:52.084: ISDN Se2/0:23 Q931: callid 0x01EA, callref 0x01E6,
guid 06ED7A20-170A-11CC-81E7-000B465B86B0
*Mar 3 16:21:52.084: ISDN Se2/0:23 Q931: TX -> ALERTING pd = 8 callref = 0x81E6
Progress Ind i = 0x8088 - In-band info or appropriate now available
*Mar 3 16:21:52.084:
//1270/06ED7A20-170A-11CC-81E7-000B465B86B0/VTSP:(2/0:23):0:0:0/vtsp_process_event:
[state:S_ALERTING, event: E_CC_CONNECT]
*Mar 3 16:21:52.088: ISDN Se2/0:23 Q931: callid 0x01EA, callref 0x01E6,
guid 06ED7A20-170A-11CC-81E7-000B465B86B0
*Mar 3 16:21:52.088: ISDN Se2/0:23 Q931: TX -> CONNECT pd = 8 callref = 0x81E6
*Mar 3 16:21:52.392: ISDN Se2/0:23 Q931: callid 0x01EA, callref 0x01E6,
guid 06ED7A20-170A-11CC-81E7-000B465B86B0
*Mar 3 16:21:52.392: ISDN Se2/0:23 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x01E6
*Mar 3 16:21:57.024: ISDN Se2/0:23 Q931: callid 0x0000, callref 0x01E7,
guid 09E86AA0-170A-11CC-81E8-000B465B86B0
*Mar 3 16:21:57.024: ISDN Se2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x01E7
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xE9808382
Exclusive, Interface 0, Channel 2
Calling Party Number i = 0x00, 0x80, '1001'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '5001'
Plan:Unknown, Type:Unknown
*Mar 3 16:22:02.032: ISDN Se2/0:23 Q931: callid 0x0000, callref 0x01E8,
guid 0CE49409-170A-11CC-81E9-000B465B86B0
*Mar 3 16:22:02.032: ISDN Se2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x01E8
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xE9808383
Exclusive, Interface 0, Channel 3
Calling Party Number i = 0x00, 0x80, '1002'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '5002'
Plan:Unknown, Type:Unknown
*Mar 3 16:22:07.032: ISDN Se2/0:23 Q931: callid 0x0000, callref 0x01E9,
guid 0FDF8489-170A-11CC-81EA-000B465B86B0
*Mar 3 16:22:07.032: ISDN Se2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x01E9
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xE9808384
Exclusive, Interface 0, Channel 4
Calling Party Number i = 0x00, 0x80, '1003'
Plan:Unknown, Type:Unknown

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Called Party Number i = 0x80, '5003'
Plan:Unknown, Type:Unknown
*Mar 3 16:22:12.032: ISDN Se2/0:23 Q931: callid 0x0000, callref 0x01EA,
guid 12DA7509-170A-11CC-81EB-000B465B86B0
*Mar 3 16:22:12.032: ISDN Se2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x01EA
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xE9808385
Exclusive, Interface 0, Channel 5
Calling Party Number i = 0x00, 0x80, '1004'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '5004'
Plan:Unknown, Type:Unknown
*Mar 3 16:22:17.036: ISDN Se2/0:23 Q931: callid 0x0000, callref 0x01EB,
guid 15D601B1-170A-11CC-81EC-000B465B86B0
*Mar 3 16:22:17.036: ISDN Se2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x01EB
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xE9808386
Exclusive, Interface 0, Channel 6
Calling Party Number i = 0x00, 0x80, '1005'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '5005'
Plan:Unknown, Type:Unknown
*Mar 3 16:22:22.040: ISDN Se2/0:23 Q931: callid 0x0000, callref 0x01EC,
guid 18D18E59-170A-11CC-81ED-000B465B86B0
*Mar 3 16:22:22.040: ISDN Se2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x01EC
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xE9808387
Exclusive, Interface 0, Channel 7
Calling Party Number i = 0x00, 0x80, '1006'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '5006'
Plan:Unknown, Type:Unknown
*Mar 3 16:22:27.040: ISDN Se2/0:23 Q931: callid 0x0000, callref 0x01ED,
guid 1BCC7ED9-170A-11CC-81EE-000B465B86B0
*Mar 3 16:22:27.040: ISDN Se2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x01ED
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xE9808388
Exclusive, Interface 0, Channel 8
Calling Party Number i = 0x00, 0x80, '1007'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '5007'
Plan:Unknown, Type:Unknown
*Mar 3 16:22:32.048: ISDN Se2/0:23 Q931: callid 0x0000, callref 0x01EE,
guid 1EC8A7A9-170A-11CC-81EF-000B465B86B0
*Mar 3 16:22:32.048: ISDN Se2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x01EE
Bearer Capability i = 0x8090A2

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Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xE9808382
Exclusive, Interface 0, Channel 2
Calling Party Number i = 0x00, 0x80, '1008'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '5008'
Plan:Unknown, Type:Unknown
*Mar 3 16:22:34.688: ISDN Se2/0:23 Q931: callid 0x01EA, callref 0x01E6,
guid 06ED7A20-170A-11CC-81E7-000B465B86B0
*Mar 3 16:22:34.688: ISDN Se2/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0x01E6
Cause i = 0x8290 - Normal call clearing
*Mar 3 16:22:34.688: ISDN Se2/0:23 Q931: callid 0x01EA, callref 0x01E6,
guid 06ED7A20-170A-11CC-81E7-000B465B86B0
*Mar 3 16:22:34.688: ISDN Se2/0:23 Q931: TX -> RELEASE pd = 8 callref = 0x81E6
*Mar 3 16:22:34.688:
//1270/06ED7A20-170A-11CC-81E7-000B465B86B0/VTSP:(2/0:23):0:0:0/vtsp_process_event:
[state:S_CONNECT, event: E_TSP_DISCONNECT_IND]
*Mar 3 16:22:34.688:
//1270/06ED7A20-170A-11CC-81E7-000B465B86B0/VTSP:(2/0:23):0:0:0/vtsp_process_event:
[state:S_CONNECT, event: E_CC_DISCONNECT]
*Mar 3 16:22:34.692:
//1270/06ED7A20-170A-11CC-81E7-000B465B86B0/VTSP:(2/0:23):0:0:0/vtsp_process_event:
[state:S_WAIT_STATS, event: E_VTSP_DSM_STATS_COMPLETE]
*Mar 3 16:22:34.692:
//1270/06ED7A20-170A-11CC-81E7-000B465B86B0/VTSP:(2/0:23):0:0:0/vtsp_process_event:
[state:S_WAIT_RELEASE, event: E_TSP_DISCONNECT_CONF]
*Mar 3 16:22:34.692:
//1270/06ED7A20-170A-11CC-81E7-000B465B86B0/VTSP:(2/0:23):0:0:0/vtsp_process_event:
[state:S_CLOSE_DSPRM, event: E_VTSP_DSM_CLOSE_COMPLETE]
*Mar 3 16:22:34.812: ISDN Se2/0:23 Q931: callid 0x01EA, callref 0x01E6,
guid 06ED7A20-170A-11CC-81E7-000B465B86B0
*Mar 3 16:22:34.812: ISDN Se2/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x01E6
*Mar 3 16:22:37.048: ISDN Se2/0:23 Q931: callid 0x0000, callref 0x01EF,
guid 21C39829-170A-11CC-81F0-000B465B86B0
*Mar 3 16:22:37.048: ISDN Se2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x01EF
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xE9808381
Exclusive, Interface 0, Channel 1
Calling Party Number i = 0x00, 0x80, '1009'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '5009'
Plan:Unknown, Type:Unknown
*Mar 3 16:22:42.052: ISDN Se2/0:23 Q931: callid 0x0000, callref 0x01F0,
guid 24BF24D1-170A-11CC-81F1-000B465B86B0
*Mar 3 16:22:42.052: ISDN Se2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x01F0
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xE9808383
Exclusive, Interface 0, Channel 3
Calling Party Number i = 0x00, 0x80, '1010'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '5010'

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Plan:Unknown, Type:Unknown
*Mar 3 16:22:47.056: ISDN Se2/0:23 Q931: callid 0x0000, callref 0x01F1,
guid 27BAB179-170A-11CC-81F2-000B465B86B0
*Mar 3 16:22:47.056: ISDN Se2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x01F1
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xE9808384
Exclusive, Interface 0, Channel 4
Calling Party Number i = 0x00, 0x80, '1011'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '5011'
Plan:Unknown, Type:Unknown

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Use voice call debug filtering on Cisco voice gatekeepers to get selected debugging traces for voice calls. This
feature allows you to filter and trace voice call debug messages based on selected filtering criteria, reducing the
volume of output for more efficient troubleshooting.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Restrictions for Voice Call Debug Filtering on Voice Gatekeepers
• 2 Information About Voice Call Debug Filtering
♦ 2.1 Debug Commands that Support Voice Call Filtering on Cisco
Voice Gatekeepers
♦ 2.2 Gatekeeper Filter Module
♦ 2.3 Calling and Called Number Strings
◊ 2.3.1 Table: Wild CardSymbols Supported in Calling and
Called Number Strings
♦ 2.4 Exact and Partial Matching Conditions Rules and Information
◊ 2.4.1 Table: Rules Applied for Executing Exact and Partial
Matching Logic
◊ 2.4.2 GKFM Debug Filter Rules Engine
◊ 3 Configuring the Voice Call Debug Filter for Cisco
Gatekeepers
⋅ 3.1 Configuring Call-Specific Conditions for
Gatekeepers
• 3.1.1 SUMMARY STEPS
• 3.1.2 DETAILED STEPS
⋅ 3.2 Enabling Debug for the Set Filtering Conditions
⋅ 3.3 Prerequisites
• 3.3.1 SUMMARY STEPS
• 3.3.2 DETAILED STEPS
⋅ 3.4 Troubleshooting Tips
◊ 4 Examples
⋅ 4.1 Sample Output for show call filter and show
debug: Example
⋅ 4.2 Sample Output for show debug: Example

Restrictions for Voice Call Debug Filtering on Voice

Gatekeepers
The following restrictions apply to the Cisco voice gatekeepers:

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• Voice call debug filtering on gatekeepers is available only if you have a Cisco IOS image that contains
the gatekeeper functionality or joint functionality (for both gateways and gatekeepers).
• Filtering of debugs in the gatekeeper DNS process is not supported.
• Filtering of ASN and GUP messages is not supported.
• The following are not supported by call filtering:
♦ If debug messages are printed in non-ARQ path, the path will not support call filtering.
♦ H.323V1, H323 proxy, and DGK are not supported.
♦ Calls transferred from primary gatekeeper to the secondary gatekeeper will not be filtered in the
secondary gatekeeper, but new calls in secondary gatekeeper will apply filtering.
♦ All error, incorrect, and delayed GKTMP messages are not printed in call filtering because the
gatekeeper ignores the message at a lower level and the messages are not printed.
♦ GKTMP messages that are not related to calls are not supported by call filtering (registration,
unregistration, and resource messages).

Information About Voice Call Debug Filtering

Information from using debug commands for voice calls is crucial for troubleshooting, but the volume of raw data
can be very large. In order to isolate the most valuable data, you can use the Voice Call Debug Filtering feature on
gatekeepers. Debug output for the voice gatekeepers can be filtered according to the following criteria:

• Incoming called number

• Incoming calling number
• Gatekeeper resolved final destination endpoint (IPv4) address

Note: In addition to working on voice gatekeepers, call filtering works on IP-to-IP gateway connections using
H.323.
The selected criteria are set on the gatekeeper, and different sets of criteria can be stored.

To better understand the voice call debug filtering on Cisco voice gatekeepers, see the following sections:

• Debug Commands that Support Voice Call Filtering on Cisco Voice Gatekeepers
• Gatekeeper Filter Module
• Calling and Called Number Strings
• Exact and Partial Matching Conditions Rules and Information

Debug Commands that Support Voice Call Filtering on Cisco Voice

Gatekeepers
When a call filter is applied, the filtering applies to all of the debugs affected by the call filter. Debug commands
that support voice call debug filtering on gatekeepers are the following:

• debug gatekeeper call level

• debug gatekeeper main level
• debug gatekeeper servers

Note: In the syntax, the level argument can be a number from 1 through 10. Refer to the Cisco IOS Debug
Command Reference for detailed information about these debug commands.

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Gatekeeper Filter Module

The filtering for these modules is managed by the gatekeeper filter module (GKFM). The filtering conditions are
configured in the GKFM, and then the individual modules are informed when a call has to be filtered. The GKFM
coordinates between multiple modules to handle filtering conditions.

The GKFM provides the core infrastructure for the gatekeeper module to use for providing call tracing
capabilities. This module is part of the GCFM subsystem (sub_gcfm) and provides all the necessary
implementations for the command-line interface (CLI) functions, conditions matching logics for the gatekeeper.

The gatekeeper debug subsystem uses the GKFM infrastructure to implement standard style header formats.

Activity in the GKFM can be traced using the debug call filter detail and debug call filter inout commands.
Refer to the Cisco IOS Debug Command Reference for more information about these debug commands.

The GKFM functionalities are summarized as follows:

• Maintain a set of matching lists that are activated through the CLI interface for filtering out desired calls.
• Provide an interface to the gatekeeper modules for filter query for exact and partial matches.
• Implement an algorithm to execute the matching logic by examining the activated filter tags provisioned
through the CLI interface. The algorithm is optimized in a way that the logic is executed only when there
is a new call parameter populated in the context or there is a change in the CLI provisioned data.
• Employ a filter rules engine to prevent activation of illegal and conflicting filter tags (that is, filter tags
having conflicting conditions provisioned across them).

Calling and Called Number Strings

The string pattern for calling and called numbers can be either a complete telephone number or a partial telephone
number with wildcard digits, represented by a period (.) character. Each "." represents a wildcard for an individual
digit that the originating voice gateway expects to match. For example, if the calling and called number strings is
defined as "555....", then any dialed string beginning with 555, plus at least four additional digits, matches this
calling or called number.

Table: Wild CardSymbols Supported in Calling and Called Number Strings shows all of the wildcard symbols
that are supported in the calling and called number strings.

Table: Wild CardSymbols Supported in Calling and Called Number Strings

Symbol Description
Indicates a single-digit placeholder. For example, 555.... matches any dialed string beginning with 555,
.
plus at least four additional digits.
Indicates a range of digits. A consecutive range is indicated with a hyphen (-); for example, [5-7]. A
nonconsecutive range is indicated with a comma (,); for example, [5,8]. Hyphens and commas can be
[] used in combination; for example, [5-7,9].

Note: Only single-digit ranges are supported. For example, [98-102] is invalid.
() Indicates a pattern; for example, 408(555). It is used in conjunction with the symbol ?, %, or +.

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Indicates that the preceding digit occurred zero or one time. Press ctrl-v before entering ? from your
?
keyboard.
Indicates that the preceding digit occurred zero or more times. This functions the same as the "*" used in
%
regular expression.
+ Indicates that the preceding digit occurred one or more times.
T Indicates the interdigit timeout. The voice gateway pauses to collect additional dialed digits.
Note: The wildcard symbols follow regular expression rules, and whatever wildcard applies to the gateway
applies to the gatekeeper as well. The period (.) is the only wildcard character that is supported for dial
strings that are configured using the answer-address or incoming called-number command.

Exact and Partial Matching Conditions Rules and Information

To filter out desired calls, you must define a list of matching conditions. There must be separate filters defined for
VoIP gateways and VoIP gatekeepers, because both the gateway and gatekeeper can exist on the same box.

Multiple filter tags could be provisioned for the gatekeeper, each with one or all three different conditions under
them. But the GKFM provides a rules engine to validate while activating thefilter tags when one or more filter
tags are contradictory or conflicting with each other. Matching conditions are as follows:

• Exact match-All related debug output is filtered and shown when all conditions in the match list are
explicitly met. This is the best choice for most situations because the output is the most concise.
• Partial match-Related debug output is filtered and shown when even only one condition matches. This
choice is useful in debugging call startup problems like digit collection, but is not ideal for many
situations because of the large amount of debug output that might be generated before matches explicitly
fail.

To filter out the desired calls, you must define a list of matching conditions. Separate filters need to be defined for
VoIP gateways and VoIP gatekeepers, because both the gateway and gatekeeper can exist on the same box.

The following global CLI is used to define the conditions on the gatekeeper. The gatekeeper keyword appears in
the CLI only if you have a Cisco IOS image that contains gatekeeper debug filter functionality or a combination
of gateway and gatekeeper debug filter functionality.

call filter match-list number voice gatekeeper

Then, under the submode, a set of conditions can be defined. Only the following will be valid for filtering calls on
the gatekeeper:

incoming calling-number string incoming called-number string

One new match condition is added that is valid for gatekeeper filtering only:

gatekeeper resolved ipv4 ipaddress

For applying the match filters configured, the CLI for gatekeepers is the same as that used for gateways:

debug condition match-list <1-16> exact-match | partial-match

Table: Rules Applied for Executing Exact and Partial Matching Logic summarizes the rules applied while you are
executing the exact and partial match logic.

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Table: Rules Applied for Executing Exact and Partial Matching Logic

Number Decription
The exact match is an AND logic across all the provisioned conditions. For example:

call filter match-list 2 gatekeeper

incoming called-number 9876
incoming calling-number 2345
1 resolved destination ipv4 1.2.3.4

The debugs are emitted only when all the callp provided input matches.

IC Called Number IC Calling Number Resolved destination IP address

The partial match is a logical OR across all the provisioned conditions. For example:

call filter match-list 2 gatekeeper

incoming called-number 9876
incoming calling-number 2345
2 resolved destination ipv4 1.2.3.4

The debugs are emitted only when any one of the callp-provided inputs matches.

IC Called Number || IC Calling Number || Resolved destination IP address

When the admin provisions a set of conditions under a filter tag that may not contain all three
(supported) conditions, then the rules are applied only on that subset of conditions. The
non-provisioned conditions are considered as wildcard or don't care. For example:

call filter match-list 2 gatekeeper

3 incoming called-number 9876
resolved destination ipv4 1.2.3.4

Because incoming calling number was not provided, it is taken as a don't care condition and excluded
when the GKFM is executing the matching logic. This tag shall be an exact match for all calls with
called number 9876, resolved destination 1.2.3.4, and any calling number xxxx.
When the admin provisions only the resolved destination address under a filter tag, then all debugs (for
which filtering is employed) shall be throwing the outputs until the callp learns the resolved destination
address (that is, until the RAS-LCF message was obtained or the route server provides the resolved
address during a later part of the call). This scenario should be well understood before such a filter tag
is activated. For example:
4
call filter match-list 1 gatekeeper
resolved destination ipv4 1.2.3.4

Then debugs for all the calls with any IC called/calling numbers shall be thrown until the resolved
destination address is known. When the resolved destination address happens to be 1.2.3.4, then the
debug outputs would continue-if not, it would stop at that point.
5 If the admin provisions a filter tag with no matching conditions under it, such a tag cannot be activated.
For example:

!
call filter match-list 3 gatekeeper
!
#deb condition match-list 3 exact

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Failed: Activation of tag with no filter condition is not allowed.

If an activated filter tag condition is modified, that tag needs to be explicitly reactivated after any
changes. For example:

!
call filter match-list 2 gatekeeper
incoming called-number 9876
incoming calling-number 2345
resolved destination ipv4 1.2.3.4
!
# show call filter match-list
*********************************************
call filter match-list 2 gatekeeper
*********************************************

incoming called-number 9876

6 incoming calling-number 2345
gatekeeper resolved destination address 1.2.3.4
debug condition match-list is set to EXACT_MATCH
!
# conf t
(config)# call filter match-list 2 gatekeeper
(conf-call-filter-mlist)# incoming calling-number 4089
(conf-call-filter-mlist)# end
# # show call filter match-list
*********************************************
call filter match-list 2 gatekeeper
*********************************************
incoming called-number 9876
incoming calling-number 2345
gatekeeper resolved destination address 1.2.3.4
debug condition match-list is not ARMED
A call for which the GKFM decides failed match (suppress) does not result in any debugs or
7 reexecution of matching logic during the lifespan of that call, even though the CLI admin modifies the
provisioned conditions during the lifespan of that call.

GKFM Debug Filter Rules Engine

The following are the rules employed by the filter activation rules engine in order to avoid the conflicts between
one or more activated filter tags.

Y- indicates configured

X- indicates not configured (don't care)

1. New condition pattern to be activated-CDN:Y, CGN:X, RES_IPV4:X

Existing activated filter patterns

Activated CDN Activated CGN Activated IPV4 Employed Rules

Y X X Compare CDN only. Reject - if same Allow - if different
X X Y Reject always.
X Y X Reject always.

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X Y Y Reject always.
Y X Y Compare CDN only. Reject - if same Allow - if different
Y Y X Compare CDN only. Reject - if same Allow - if different
Y Y Y Compare CDN only. Reject - if same Allow - if different

2. New condition pattern to be activated-CDN:X, CGN:Y, RES_IPV4:X

Existing activated filter patterns

Activated CDN Activated CGN Activated IPV4 Employed Rules

X Y X Compare CGN only. Reject - if same Allow - if different
X Y Y Compare CGN only. Reject - if same Allow - if different
Y Y X Compare CGN only. Reject - if same Allow - if different
Y Y Y Compare CGN only. Reject - if same Allow - if different
X X Y Reject always.
Y X X Reject always.
Y X Y Reject always.

3. New condition pattern to be activated-CDN:Y, CGN:Y, RES_IPV4:X

Existing activated filter patterns

Activated Activated Activated

Employed Rules
CDN CGN IPV4
Compare CDN and CGN. Reject - if both are same Allow - if
Y Y X
anyone different
Compare CDN and CGN only. Reject - if both are same Allow - if
Y Y Y
anyone different
X Y X Compare CGN only. Reject - if same Allow - if different
Y X X Compare CDN only. Reject - if same Allow - if different
X X Y Reject always.
X Y Y Compare CGN only. Reject - if same Allow - if different
Y X Y Compare CDN only. Reject - if same Allow if different

4. New condition pattern to be activated-CDN:X, CGN:X, RES_IPV4:Y

Existing activated filter patterns

Activated CDN Activated CGN Activated IPV4 Employed Rules

X X Y Compare Res. IPv4 only. Reject - if same Allow - if different
Y X Y Compare Res. IPv4 only. Reject - if same Allow - if different
X Y Y Compare Res. IPv4 only. Reject - if same Allow - if different
Y Y Y Compare Res. IPv4 only. Reject - if same Allow - if different

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X Y X Reject always.
Y X X Reject always.
Y Y X Reject always.

5. New condition pattern to be activated-CDN:Y, CGN:X, RES_IPV4:Y

Existing activated filter patterns

Activated Activated Activated

Employed rules
CDN CGN IPV4
Compare CDN and Res. IPv4. Reject - if both are same Allow - if
Y X Y
anyone different
Compare CDN and Res. IPv4. Reject - if both are same Allow - if
Y Y Y
anyone different.
Y X X Compare CDN only. Reject - if same Allow - if different
Y Y X Compare CDN only. Reject - if same Allow - if different
X X Y Compare IPv4 only. Reject - if same Allow - if different
X Y Y Compare IPv4 only. Reject - if same Allow - if different
X Y X Reject always.

6. New condition pattern to be activated-CDN:X, CGN:Y, RES_IPV4:Y

Existing activated filter patterns

Activated Activated Activated

Employed Rules
CDN CGN IPV4
Compare CGN and Res. IPv4. Reject - if both are same Allow - if
X Y Y
anyone different
Compare CGN and Res. IPv4. Reject - if both are same Allow - if
Y Y Y
anyone different.
X X Y Compare Res. IPv4 only. Reject - if same Allow - if different
Y X Y Compare Res. IPv4 only. Reject - if same Allow - if different
X Y X Compare CGN only. Reject - if same Allow - if different
Y Y X Compare CGN only. Reject - if same Allow - if different
Y X X Reject always.

7. New condition pattern to be activated-CDN:Y, CGN:Y, RES_IPV4:Y

Existing activated filter patterns

Activated Activated Activated

Employed Rules
CDN CGN IPV4
Y Y Y

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Compare CDN, CGN and Res. IPv4. Reject - if all are same. Allow -
if any one different
X X Y Compare Res. IPv4 only. Reject - if same Allow - if different.
X Y X Compare CGN only. Rejectect - if same Allow - if different
Compare CGN & Res. IPv4. Rejectect - if both are same Allow - if
X Y Y
any one different
Y X X Compare CDN only. Reject - if same Allow - if different
Compare CDN and Res. IPv4 only. Reject - if both are same Allow -
Y X Y
if any one different
Compare CDN and CGN only. Reject - if both are same Allow - if
Y Y X
any one different.

Configuring the Voice Call Debug Filter for Cisco Gatekeepers

To configure the voice call debug filter on Cisco gatekeepers, perform the following tasks:

• Configuring Call-Specific Conditions for Gatekeepers (required)

• Enabling Debug for the Set Filtering Conditions (required)

Configuring Call-Specific Conditions for Gatekeepers

Configure call-specific conditions to set the attributes that are filtered for voice calls.

SUMMARY STEPS

1. enable
2. configure terminal
3. call filter match-list number gatekeeper
4. incoming calling-number string
5. incoming called-number string
6. gatekeeper resolved ipv4 ipaddress
7. exit
8. exit

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC mode.
1. Example:
• Enter your password if
prompted.
Router> enable
2. configure terminal Enters global configuration mode.

Example:

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Router# configure terminal
Enters call filter match list configuration
mode to define the filter conditions on
the gatekeeper.
call filter match-list number gatekeeper • number-Numeric label that
uniquely identifies the match
3. Example:
list. Range is 1 to 16.
Router(config)# call filter match-list 1 gatekeeper
Note: At least one of the following
optional parameters (Step 4 to
Step 7) for call filtering must
be configured.
incoming calling-number string (Optional) Specifies the incoming calling
number to be filtered.
4. Example:
• string-Numeric string that
Router(conf-call-filter-mlist)# incoming calling-number identifies all or part of the
408525 incoming calling number.
incoming called-number string (Optional) Specifies the incoming called
number to be filtered.
5. Example:
• string-Numeric string that
Router(conf-call-filter-mlist)# incoming called-number identifies all or part of the
408525 incoming called number.
gatekeeper resolved ipv4 ipaddress (Optional) Specifies the
gatekeeper-resolved destination IP
address to be filtered.
6. Example:
Router(conf-call-filter-mlist)# gatekeeper resolved • ipaddress-IP address that
ipv4 10.1.1.1 identifies the destination.
exit

7. Example: Exits to global configuration mode.

Router(conf-call-filter-mlist)# exit
exit

8. Example: Exits to privileged EXEC mode.

Router(config)# exit

Enabling Debug for the Set Filtering Conditions

Use the debug commands to enable the set conditions to get the filtered output.

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Prerequisites
The conditions for the voice call debug filter must be set as described in the Configuring Call-Specific Conditions
for Gatekeepers.

SUMMARY STEPS

1. enable
2. debug condition match-list tag {exact-match | partial-match}
3. debug gatekeeper call level

or
debug gatekeeper main level
or
debug gatekeeper servers

DETAILED STEPS

Command or Action Purpose

enable
Enables privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
Enables the filter match list for the set conditions.

• tag-Numeric label that uniquely identifies

the match list. Range is 1 to 16. The number
for the match list is set using the call filter
match-list command.
• exact-match-All related debug output is
debug condition match-list tag {exact-match | filtered until all conditions in the match list
partial-match} are explicitly met. This is the best choice
for most situations because the output is the
2. Example: most concise.
• partial-match-No related debug output is
Router# debug condition match-list 1
exact-match
filtered until there is a single explicit match
failure. As long as zero or more conditions
are met, debug output is not filtered. This
choice is useful in debugging call startup
problems like digit collection, but is not
ideal for many situations because a large
amount of debug output is generated before
matches explicitly fail.
3. debug gatekeeper call level Enables the appropriate gatekeeper call debug
commands.
or debug gatekeeper main level

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or debug gatekeeper servers • level-Specifies a level for the debug

message. Entries can be 1 through 10.
Example: • Refer to the Cisco IOS Debug Command
Reference for detailed descriptions of these
Router# debug gatekeeper call 5 debug commands.
• The debug output commences at this point.
Example:

Router# debug gatekeeper main 3

Example:

Router# debug gatekeeper servers

Troubleshooting Tips
To verify debug conditions, use the following commands:

• show debug

This command displays the debugs that are enabled.

• show call filter components

This command displays the components that register internally with the filtering module. This command
shows which components are registered with the GKFM, which is the internal module that controls which
components are filtered.

• show call filter match-list

This command displays the criteria set for the specified match list. It shows a list of all the match lists,
shows which ones are enabled, and shows whether they are enabled for partial or exact matching.

Examples
This section provides sample output and a typical debug listing:

• Sample Output for show call filter and show debug: Example
• Sample Output for show debug: Example

Sample Output for show call filter and show debug: Example

When the exact match condition is used for gatekeeper voice call debug filtering, all related debug output is
filtered until all conditions in the match list are explicitly met:

Router# show call filter match-list

*********************************************
call filter match-list 1 gatekeeper
*********************************************

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gatekeeper resolved destination address 10.77.154.91
incoming called-number 444
debug condition match-list is not armed
*********************************************
call filter match-list 2 gatekeeper
*********************************************
incoming called-number 204
debug condition match-list is set to EXACT_MATCH
Router#
################################
Router# show debug
Gatekeeper:
Gatekeeper Server Messages debugging is on (filter is ON)
gk call debug level = 10 (filter is ON)
gk zone debug level = 10
c2691-1-OGK#

Sample Output for show debug: Example

Following is a sample output resulting from the show debug command:

*Mar 2 03:12:04.259: //C1989D10805C/C1989D10805D/GK/rassrv_arq_select_viazone: matched zone is GK-A,

*Mar 2 03:12:04.259: //C1989D10805C/C1989D10805D/GK/rassrv_arq_select_viazone: about to check the de
*Mar 2 03:12:04.259: //C1989D10805C/C1989D10805D/GK/rassrv_arq_select_viazone: matched zone is GK-A,
*Mar 2 03:12:04.259: //C1989D10805C/C1989D10805D/GK/rassrv_get_addrinfo: No tech prefix
*Mar 2 03:12:04.259: //C1989D10805C/C1989D10805D/GK/rassrv_get_addrinfo: Alias not found
*Mar 2 03:12:04.259: //C1989D10805C/C1989D10805D/GK/rassrv_get_addrinfo: (203) unknown address and n

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The SIP Debug Output Filtering Support feature provides the capability for SIP-related debug output to be filtered
based on a set of user-defined matching conditions.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Restrictions for SIP Debug Output Filtering
Support
• 2 Information About SIP Debug Output Filtering
Support
♦ 2.1 Feature Design of SIP Debug Output
Filtering Support
♦ 2.2 Generic Call Filtering Module
♦ 2.3 SIP Debug Commands that Support
Output Filtering
♦ 2.4 Matching Conditions
• 3 Configuring SIP Debug Filtering
♦ 3.1 Configuring Call Filters
◊ 3.1.1 SUMMARY STEPS
◊ 3.1.2 DETAILED STEPS
◊ 3.1.3 What to Do Next
♦ 3.2 Enabling SIP Debug Output Filtering
◊ 3.2.1 Prerequisites
◊ 3.2.2 SUMMARY STEPS
◊ 3.2.3 DETAILED STEPS
♦ 3.3 Verifying SIP Debug Output Filtering
Support
◊ 3.3.1 SUMMARY STEPS
◊ 3.3.2 DETAILED STEPS
• 4 Configuration Examples for SIP Debug Filtering
♦ 4.1 Configuring Call Filters: Example
♦ 4.2 Enabling SIP Debug Output Filtering:
Example

Restrictions for SIP Debug Output Filtering Support

The SIP Debug Output Filtering Support feature filters all enabled bugs, not just SIP bugs.

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Information About SIP Debug Output Filtering Support

To configure the SIP Debug Output Filtering Support feature, you should understand the following concepts:

• Feature Design of SIP Debug Output Filtering Support

• Generic Call Filtering Module
• SIP Debug Commands that Support Output Filtering
• Matching Conditions

Feature Design of SIP Debug Output Filtering Support

Prior to the SIP Debug Output Filtering Support feature, debugging and troubleshooting on the VoIP gateway was
made more challenging by the extensive amounts of raw data generated by debug output. This feature allows the
debug output for a SIP call to be filtered according to a variety of criteria. The SIP Debug Output Filtering
Support feature provides a generic call filtering mechanism that does the following:

• Allows you to define a set of matching conditions for filtering calls.

• Identifies the desired calls based on the configured matching conditions inside VoIP gateways.
• Coordinates the filtering effort on traced calls between multiple modules inside VoIP gateways.
• Displays the debugging trace for calls that match the specified conditions.

The SIP Debug Output Filtering Support feature document provides SIP-specific information on the debug
filtering design in Cisco IOS gateways implemented by the voice call debug filtering feature. See the Voice Call
Debug Filtering on Cisco Voice Gateways for more information.

Generic Call Filtering Module

Cisco implements the SIP Debug Output Filtering Support feature using the GCFM to identify and track calls
based on configured parameters. You can use the command-line interface (CLI) to turn the GCFM on and off.
When the GCFM is turned on, only the debug messages for calls that match the filtering conditions are displayed.

The GCFM manages the set of matching condition lists and coordination and tracking of calls between multiple
modules within the voice gateway architecture. The SIP module uses the GCFM function to create GUIDs to
track individual inbound and outbound SIP calls. Activity in the GCFM can be traced using the debug call filter
detail and debug call filter inout commands. See the Cisco IOS Debug Command Reference for more
information about these debug commands.

SIP Debug Commands that Support Output Filtering

• debug ccsip all
• debug ccsip calls
• debug ccsip events
• debug ccsip messages
• debug ccsip preauth
• debug ccsip states

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See the Cisco IOS Debug Command Reference for more information about SIP debug commands.

Note: Because of the importance of the messages associated with the debug ccsip err command, this debug
output is not filterable.

Matching Conditions
To filter calls, define a list of matching conditions. The SIP Debug Output Filtering Support feature supports
matches based on the following conditions:

• Incoming calling-number string

• Incoming called-number string
• Incoming signaling IPv4 local address
• Incoming signaling IPv4 remote address
• Incoming media IPv4 local address
• Incoming media IPv4 remote address
• Incoming dial peer
• Outgoing calling-number string
• Outgoing called-number string
• Outgoing signaling IPv4 local address
• Outgoing signaling IPv4 remote address
• Outgoing media IPv4 local address
• Outgoing media IPv4 remote address
• Outgoing dial peer

The string pattern for calling and called numbers can be either a complete telephone number or a partial telephone
number with wildcard digits, represented by a period (.) character.

You can define matching conditions as follows:

• Exact match-All related debug output is filtered until all conditions in the match list are explicitly met.
This option is the best choice for most situations because it produces the most concise output.
• Partial match-No related debug output is filtered until there is a single explicit match failure. As long as
zero or more conditions are met, debug output is not filtered. This choice is useful in debugging call
startup problems like digit collection, but is not ideal for many situations because of the large amount of
debug output until matches explicitly fail.

See the Exact and Partial Matching for more information on matching conditions and filtering voice calls.

Configuring SIP Debug Filtering

This section contains the following procedures:

• Configuring Call Filters (required)

• Enabling SIP Debug Output Filtering (required)
• Verifying SIP Debug Output Filtering Support (optional)

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Configuring Call Filters

This task configures the conditions for filtering SIP calls.

SUMMARY STEPS

1. enable
2. configure terminal
3. call filter match-list number voice
4. incoming calling-number string
5. incoming called-number string
6. incoming signaling {local | remote} ipv4 ip-address
7. incoming media {local | remote} ipv4 ip-address
8. incoming dialpeer tag
9. outgoing calling-number' string
10. outgoing called-number string
11. outgoing signaling {local | remote} ipv4 ip-address
12. outgoing media {local | remote} ipv4 ip-address
13. outgoing dialpeer tag
14. end

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC mode.
1. Example:
• Enter your password if
prompted.
Router> enable
configure terminal

2. Example: Enters global configuration mode.

Router# configure terminal

Enters call filter match list
configuration mode to define the
filter conditions.

call filter match-list number voice • number-Numeric label that

uniquely identifies the match
3. Example: list. Range is 1 to 16.

Router(config)# call filter match-list 1 voice Note: At least one of the

following optional
parameters (Step 4 to Step
13) for call filtering must
be configured.
4. incoming calling-number string Example:

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Router(conf-call-filter-mlist)# incoming calling-number (Optional) Specifies the incoming
408555 calling number to be filtered.

• string-Numeric string that

identifies all or part of the
incoming calling number.
incoming called-number string (Optional) Specifies the incoming
called number to be filtered.
5. Example:
• string-Numeric string that
Router(conf-call-filter-mlist)# incoming called-number identifies all or part of the
408555 incoming called number.
(Optional) Specifies the incoming
incoming signaling {local | remote} ipv4 ip-address
signaling IPv4 address.

6. Example: • local-Local voice gateway

• remote-Remote IP device
Router(conf-call-filter-mlist)# incoming signaling local
ipv4 192.168.10.255 • ip-address-IP address of the
local voice gateway.
(Optional) Specifies the incoming
incoming media {local | remote} ipv4 ip-address media IPv4 address for the voice
gateway receiving the media stream.
7. Example:
• local-Local voice gateway
Router(conf-call-filter-mlist)# incoming media local • remote-Remote IP device
ipv4 192.168.10.255 • ip-address-IP address of the
local voice gateway.
(Optional) Specifies the incoming
incoming dialpeer tag dial peer to be filtered.
8. Example:
• tag-Digits that define a
specific dial peer. Valid
Router(conf-call-filter-mlist)# incoming dialpeer 14
entries are 1 to 2147483647.
(Optional) Specifies the outgoing
calling number to be filtered; this
outgoing calling-number string number goes out after number
translation and expansion are
9. Example: complete.
Router(conf-call-filter-mlist)# outgoing calling-number
408555
• string-Numeric string that
identifies all or part of the
outgoing calling number.
10. outgoing called-number string (Optional) Specifies the outgoing
called number to be filtered; this
Example: number goes out after number
translation and expansion are
Router(conf-call-filter-mlist)# outgoing called-number complete.
408555

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• string-Numeric string that

identifies all or part of the
outgoing called number.
(Optional) Specifies the outgoing
outgoing signaling {local | remote} ipv4 ip-address signaling IPv4 address for the
gatekeeper managing the signaling.
11. Example:
• local-Local voice gateway
Router(conf-call-filter-mlist)# outgoing signaling local • remote-Remote IP device
ipv4 192.168.10.255 • ip-address-IP address of the
local voice gateway.
(Optional) Specifies the outgoing
outgoing media {local | remote} ipv4 ip-address media IPv4 address for the voice
gateway receiving the media stream.
12. Example:
• local-Local voice gateway
Router(conf-call-filter-mlist)# outgoing media local • remote-Remote IP device
ipv4 192.168.10.255 • ip-address-IP address of the
local voice gateway.
(Optional) Specifies the outgoing
outgoing dialpeer tag dial peer to be filtered.

13. Example: • tag-Digits that define a

specific dial peer. Valid
Router(conf-call-filter-mlist)# outgoing dialpeer 14 entries range from1 to
2147483647.
end

14. Example: Exits to privileged EXEC mode.

Router(conf-call-filter-mlist)# end

What to Do Next

After the conditions are set for filtering the SIP call debug output, debug commands can be enabled. Proceed to
the "Enabling SIP Debug Output Filtering" section.

Enabling SIP Debug Output Filtering

This task enables debug filtering for SIP-related output.

Prerequisites

The conditions for the SIP call debug filter must be set as described in the Configuring Call Filters.

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SUMMARY STEPS

1. enable
2. debug condition match-list number {exact-match | partial-match}
3. debug ccsip {all | calls | events | messages | preauth | states}

DETAILED STEPS

Command or Action Purpose

enable
Enables privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
Enables the filter match list for the set conditions.

• number-Numeric label that uniquely identifies the

match list. Range is 1 to 16.
• exact-match-All related debug output is filtered
debug condition match-list number until all conditions in the match list are explicitly
{exact-match | partial-match) met. This is the best choice for most situations
because the output is the most concise.
2. Example:
• partial-match-No related debug output is filtered
until there is a single explicit match failure. As long
Router# debug condition match-list 1
exact-match
as zero or more conditions are met, debug output is
not filtered. This choice is useful in debugging call
startup problems like digit collection, but is not
ideal for many situations because a large amount of
debug output is generated before matches explicitly
fail.
debug ccsip {all | calls | events | messages | Enables the appropriate SIP call debug commands.
preauth | states}
3. • See the Cisco IOS Debug Command Reference for
Example: detailed descriptions of these debug commands.
• The debug output begins at this point.
Router# debug ccsip all

Verifying SIP Debug Output Filtering Support

Perform this task to verify debug output filtering.

SUMMARY STEPS

1. show debug
2. show call filter components
3. show call filter match-list

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DETAILED STEPS

1. show debug

Use this command to display the debugs that are enabled, for example:

Router# show debug

CCSIP SPI:SIP Call Statistics tracing is enabled (filter is ON)
CCSIP SPI:SIP Call Message tracing is enabled (filter is ON)
CCSIP SPI:SIP Call State Machine tracing is enabled (filter is ON)
CCSIP SPI:SIP Call Events tracing is enabled (filter is ON)
CCSIP SPI:SIP error debug tracing is enabled (filter is ON)
CCSIP SPI:SIP info debug tracing is enabled (filter is ON)
CCSIP SPI:SIP media debug tracing is enabled (filter is ON)
CCSIP SPI:SIP Call preauth tracing is enabled (filter is ON)

2. show call filter components

Use this command to display which components are registered with the GCFM, the internal module that controls
which components are filtered:

The following components registered in GCFM:

ISDN
VTSP
CCAPI
TGRM
DIAL-PEER
NUMBER-TRANSLATION
SSAPP
VOICE-IVR-V2
H323
SIP
CRM

3. show call filter match-list

Use this command to display the criteria set for the specified match list. The command shows a list of all the
match lists, shows which ones are enabled, and shows whether they are enabled for partial or exact matching.

Router# show call filter match-list

*********************************************
call filter match-list 1 voice
*********************************************
incoming called-number 5551200

Configuration Examples for SIP Debug Filtering

This section provides the following configuration examples:

• Configuring Call Filters: Example

• Enabling SIP Debug Output Filtering: Example

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Configuring Call Filters: Example

The following example shows how to configure call filters. In the example, the Cisco AS5300 configuration
defining a match list and specifying the incoming called number to be filtered is shown.

Router# show running-config

Building configuration...
Current configuration :3944 bytes
!
! Last configuration change at 13:07:08 EST Tue Sep 2 2003
!
version 12.3
no service pad
service timestamps debug datetime msec localtime
service timestamps log datetime msec localtime
no service password-encryption
service internal
!
hostname Router-1
!
logging buffered 500000 debugging
enable password lab
!
!
!
resource-pool disable
clock timezone EST -5
clock summer-time EST recurring
!
no aaa new-model
ip subnet-zero
ip domain name cisco.com
ip host CALLGEN-SECURITY-V2 10.73.75.86 8.52.0.0
ip name-server 10.44.11.21
!
!
isdn switch-type primary-dms100
no scripting tcl init
no scripting tcl encdir
!
!
voice call carrier capacity active
!
voice service voip
no supplementary-service h450.12
sip
!
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
!
!
voice hpi capture buffer 10000
no voice hpi capture destination
!
!
fax interface-type modem
call-history-mib retain-timer 500
call-history-mib max-size 500
!

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!
controller T1 0
framing esf
clock source line primary
linecode b8zs
pri-group timeslots 1-24
!
controller T1 1
framing esf
clock source line secondary 1
linecode b8zs
pri-group timeslots 1-24
!
controller T1 2
framing esf
linecode b8zs
pri-group timeslots 1-24
!
controller T1 3
framing esf
linecode b8zs
pri-group timeslots 1-24
!
!
interface Ethernet0
no ip route-cache
no ip mroute-cache
shutdown
no cdp enable
!
interface Serial0:23
no logging event link-status
isdn switch-type primary-dms100
isdn incoming-voice modem
no cdp enable
!
interface Serial1:23
no logging event link-status
isdn switch-type primary-dms100
isdn incoming-voice modem
no cdp enable
!
interface Serial2:23
no logging event link-status
isdn switch-type primary-dms100
isdn incoming-voice modem
no cdp enable
!
interface Serial3:23
isdn switch-type primary-dms100
no cdp enable
!
interface FastEthernet0
ip address 172.18.195.43 255.255.0.0
no ip route-cache
no ip mroute-cache
duplex auto
speed auto
fair-queue 64 256 235
no cdp enable
!
ip classless

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ip route 0.0.0.0 0.0.0.0 FastEthernet0
ip route 10.0.0.0 255.0.0.0 172.18.193.3
ip route 10.0.0.0 255.0.0.0 172.18.195.1
ip route 172.18.0.0 255.255.0.0 172.18.193.1
ip http server
!
!
!
control-plane
!
!
!
call filter match-list 1 voice
incoming called-number 4085559876
!
voice-port 0:D
!
voice-port 1:D
!
voice-port 2:D
!
voice-port 3:D
!
!
dial-peer cor custom
!
!
!
dial-peer voice 1100 pots
destination-pattern 55511..
direct-inward-dial
port 0:D
prefix 55511
!
dial-peer voice 1200 pots
destination-pattern 55512..
direct-inward-dial
port 1:D
prefix 55512
!
dial-peer voice 444 pots
destination-pattern 444....
direct-inward-dial
port 2:D
prefix 444
!
dial-peer voice 5100 voip
destination-pattern 55551..
session protocol sipv2
session target ipv4:172.18.207.10:5060
dtmf-relay rtp-nte
codec g711ulaw
!
dial-peer voice 5200 voip
destination-pattern 55552..
session protocol sipv2
session target ipv4:172.18.207.10:5060
dtmf-relay rtp-nte
!
dial-peer voice 5300 voip
destination-pattern 55553..
session protocol sipv2

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session target ipv4:10.0.0.5
dtmf-relay rtp-nte
!
dial-peer voice 5400 voip
destination-pattern 55554..
session protocol sipv2
session target ipv4:10.0.0.5
dtmf-relay rtp-nte
!
dial-peer voice 2100 voip
destination-pattern 55521..
session protocol sipv2
session target ipv4:172.18.193.88
dtmf-relay rtp-nte
codec g711ulaw
!
dial-peer voice 2200 voip
destination-pattern 55522..
session protocol sipv2
session target ipv4:172.18.207.10:5060
dtmf-relay rtp-nte
!
gateway
!
sip-ua
retry invite 3
retry response 3
retry bye 3
retry cancel 3
retry prack 3
retry comet 3
retry rel1xx 3
retry notify 3
timers trying 750
!
!
line con 0
exec-timeout 0 0
transport preferred none
line aux 0
line vty 0 4
exec-timeout 0 0
password lab
login
transport preferred none
!
ntp clock-period 17180086
ntp server 172.68.10.150 prefer
!
end

Enabling SIP Debug Output Filtering: Example

The following example shows how to enable SIP debug output filtering. In the following example, the match-list
configuration, enabled debugs, and debug output for a Cisco AS5300 are shown.

Note: When the exact match condition is used for SIP call debug filtering, all related debug output is filtered
until all conditions in the match list are explicitly met.
Router# debug condition match-list 1 exact-match

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Router# debug ccsip all
Router# show debug
CCSIP SPI:SIP Call Statistics tracing is enabled (filter is ON)
CCSIP SPI:SIP Call Message tracing is enabled (filter is ON)
CCSIP SPI:SIP Call State Machine tracing is enabled (filter is ON)
CCSIP SPI:SIP Call Events tracing is enabled (filter is ON)
CCSIP SPI:SIP error debug tracing is enabled (filter is ON)
CCSIP SPI:SIP info debug tracing is enabled (filter is ON)
CCSIP SPI:SIP media debug tracing is enabled (filter is ON)
CCSIP SPI:SIP Call preauth tracing is enabled (filter is ON)
Router# Debug filtering is now on
Building configuration...
!
!
!
call filter match-list 1 voice
incoming called-number 4085551221
!
end

The following lines show partial debug output with the filter on. Some debug output generated during a call may
not have GUID information. These debugs, represented by /xxxxxxxxxxxx/ characters in the debug header, are
not filtered and always appear.

Sep 2 13:11:05.395://-1/xxxxxxxxxxxx/SIP/Error/httpish_msg_process_network_msg:Content
Length 222, Bytes Remaining 233
Sep 2 13:11:05.395://-1/xxxxxxxxxxxx/SIP/Info/HandleUdpSocketReads:Msg enqueued for SPI
with IP addr:10.102.16.214:56587
Sep 2 13:11:05.395://-1/xxxxxxxxxxxx/SIP/Info/sipSPISetDateHeader:Converting TimeZone EST
to SIP default timezone = GMT
Sep 2 13:11:05.399://-1/xxxxxxxxxxxx/SIP/Error/sipSPI_validate_own_ip_addr:ReqLine IP
addr does not match with host IP addr
Sep 2 13:11:05.399://-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo:Queued event from SIP SPI
:SIPSPI_EV_SEND_MESSAGE

The next lines show the debug filtering turned off.

Router# no debug condition match-list 1

Router# show debug
CCSIP SPI:SIP Call Statistics tracing is enabled (filter is OFF)
CCSIP SPI:SIP Call Message tracing is enabled (filter is OFF)
CCSIP SPI:SIP Call State Machine tracing is enabled (filter is OFF)
CCSIP SPI:SIP Call Events tracing is enabled (filter is OFF)
CCSIP SPI:SIP error debug tracing is enabled (filter is OFF)
CCSIP SPI:SIP info debug tracing is enabled (filter is OFF)
CCSIP SPI:SIP media debug tracing is enabled (filter is OFF)
CCSIP SPI:SIP Call preauth tracing is enabled (filter is OFF)

With filtering turned off, all the debug output is displayed.

Sep 2 13:12:31.112://-1/xxxxxxxxxxxx/SIP/Info/HandleUdpSocketReads:Msg enqueued for SPI

with IP addr:10.102.16.214:56589
Sep 2 13:12:31.112://-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SUBSCRIBE sip:[email protected]:5060 SIP/2.0
Via:SIP/2.0/UDP 172.18.193.100:5060;branch=z9hG4bK1348
From:"3100801" <sip:[email protected]>;tag=19AE8-A6C
To:<sip:[email protected]>;tag=19AE8-A6C
Date:Mon, 30 Oct 2000 04:47:31 GMT
Call-ID:[email protected]

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Supported:timer,100rel
Min-SE: 1800
Cisco-Guid:2496939846-2908099028-2147680272-2073165500
User-Agent:Cisco-SIPGateway/IOS-12.x
Allow:INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, NOTIFY, INFO,
UPDATE
CSeq:101 SUBSCRIBE
Max-Forwards:6
Remote-Party-ID:<sip:[email protected]>;party=calling;screen=no;privacy=off
Timestamp:972881251
Contact:<sip:[email protected]:5060>
Expires:60
Allow-Events:telephone-event
Content-Type:application/sdp
Content-Length:233
v=0
o=CiscoSystemsSIP-GW-UserAgent 2904 6070 IN IP4 172.18.193.100
s=SIP Call
c=IN IP4 172.18.193.100
t=0 0
m=audio 18862 RTP/AVP 18 19
c=IN IP4 172.18.193.100
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:19 CN/8000
a=ptime:20
Sep 2 13:12:31.112://-1/94D447468003/SIP/State/sipSPIChangeState:0x631570C8 :State change
from (STATE_NONE, SUBSTATE_NONE) to (STATE_IDLE, SUBSTATE_NONE)
Sep 2 13:12:31.112://-1/xxxxxxxxxxxx/SIP/Info/sipSPISetDateHeader:Converting TimeZone EST
to SIP default timezone = GMT
Sep 2 13:12:31.116://-1/xxxxxxxxxxxx/SIP/Error/sipSPI_validate_own_ip_addr:ReqLine IP
addr does not match with host IP addr
Sep 2 13:12:31.116://-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo:Queued event from SIP SPI
:SIPSPI_EV_SEND_MESSAGE
Sep 2 13:12:31.116://-1/94D447468003/SIP/Info/sipmwiEventCleanup:Removing CCB with mwi
clientID(3100802)
Sep 2 13:12:31.116://-1/94D447468003/SIP/State/sipSPIChangeState:0x631570C8 :State change
from (STATE_IDLE, SUBSTATE_NONE) to (STATE_DEAD, SUBSTATE_NONE)
Sep 2 13:12:31.116://-1/94D447468003/SIP/Info/ccsip_deregister_call_filter:Deregistering
call from GCFM
Sep 2 13:12:31.120://-1/94D447468003/SIP/Info/sipSPIFlushEventBufferQueue:There are 0
events on the internal queue that are going to be free'd
Sep 2 13:12:31.120://-1/94D447468003/SIP/Info/sipSPIUfreeOneCCB:Freeing ccb 631570C8
Sep 2 13:12:31.120://-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 489 Bad Event - 'Missing Event:field'
Via:SIP/2.0/UDP
172.18.193.100:5060;branch=z9hG4bK1348;received=10.102.16.214
From:"3100801" <sip:[email protected]>;tag=19AE8-A6C
To:<sip:[email protected]>;tag=19AE8-A6C
Call-ID:[email protected]
CSeq:101 SUBSCRIBE
Timestamp:972881251
Content-Length:0

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
The MGCP Call Centric Debug feature enables the filtering of debug output based on selected criteria and this
feature also standardizes the format of the MGCP debug header. By sharing a common header format all MGCP
debug information for a single call can be identified and correlated across the various layers in Cisco IOS
software. Filtering debug output reduces extraneous information displayed on the console port, making it easier to
locate the correct information and reducing the impact to platform performance, while mitigating lost data
because of buffer limits.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Restrictions for MGCP Call Centric Debug
• 2 Information About MGCP Call Centric Debug
♦ 2.1 MGCP Debug Commands that Support Debug
Filtering
♦ 2.2 Match Conditions for MGCP Debug Filtering
♦ 2.3 Trace Levels for MGCP Debug Output
♦ 2.4 Tips on Collecting Debug Output
• 3 How to Enable MGCP Call Centric Debug
♦ 3.1 Modifying the Debug Header Format for MGCP
Debug Output
◊ 3.1.1 SUMMARY STEPS
◊ 3.1.2 DETAILED STEPS
♦ 3.2 Creating Match Lists for MGCP Filtering
Conditions
◊ 3.2.1 SUMMARY STEPS
◊ 3.2.2 DETAILED STEPS
♦ 3.3 Enabling MGCP Debug Filtering Using Match
Lists
♦ 3.4 Prerequisites
♦ 3.5 Restrictions
◊ 3.5.1 SUMMARY STEPS
◊ 3.5.2 DETAILED STEPS
♦ 3.6 Verifying the MGCP Debug Filtering
Configuration
♦ 3.7 Enabling MGCP Debug Trace Levels
♦ 3.8 Restrictions
◊ 3.8.1 SUMMARY STEPS
◊ 3.8.2 DETAILED STEPS
• 4 Configuration Examples for MGCP Call Centric Debug
♦ 4.1 Match-List Configuration for MGCP Debug

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Filtering: Example
♦ 4.2 Enabling MGCP Debug Filtering: Example

Restrictions for MGCP Call Centric Debug

Filtering conditions that are set for other Cisco IOS modules also impact the debug output for the MGCP module.

Information About MGCP Call Centric Debug

To use the MGCP Call Centric Debug feature, you should understand the following concepts:

• Generic Call Filter Module

• MGCP Debug Commands that Support Debug Filtering
• Matching Conditions
• Trace Levels for MGCP Debug Output
• Tips on Collecting Debug Output

MGCP Debug Commands that Support Debug Filtering

• debug mgcp all
• debug mgcp endpoint
• debug mgcp endptdb
• debug mgcp errors
• debug mgcp events
• debug mgcp gcfm
• debug mgcp inout
• debug mgcp media
• debug mgcp src
• debug mgcp state
• debug mgcp voipcac

Note: Debug filtering is not supported for the debug mgcp nas, debug mgcp packets, or debug mgcp parser
commands.
See the Cisco IOS Debug Command Reference for more information about MGCP debug commands.

Match Conditions for MGCP Debug Filtering

To filter calls, you must first define a list of conditions on which to match. The attributes associated with a call are
compared to the configured list of match conditions. Debug output that matches all or some of the conditions in
the list is displayed, depending on whether the match criteria is set to either exact or partial match.

The MGCP Call Centric Debug feature supports filtering based on the following conditions:

• Incoming signaling IPv4 local address

• Incoming signaling IPv4 remote address
• Incoming media IPv4 local address

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

• Incoming media IPv4 remote address

• Incoming dial peer
• Outgoing signaling IPv4 local address
• Outgoing signaling IPv4 remote address
• Outgoing media IPv4 local address
• Outgoing media IPv4 remote address

See the Creating Match Lists for MGCP Filtering Conditions for information on configuring match conditions for
filtering MGCP calls.

Trace Levels for MGCP Debug Output

The MGCP Call Centric Debug feature introduces trace levels for MGCP debug output. Trace levels allow you to
control the amount of information that is displayed by debug commands based on the importance of the content.
Trace levels are associated with priority levels that categorize MGCP debug output depending on the information
it contains. The output for each debug command is categorized within three priority levels: high, medium, and
low.

The following trace levels can be selected to indicate the priority of the information that is displayed:

• Critical-Displays only MGCP debug information marked as high priority.

• Moderate-Displays MGCP debug information marked as medium or high priority.
• Verbose-Displays all MGCP debug information. This is the default level.

Note: The debug mgcp errors and debug mgcp packets commands do not support trace levels. Their debug
output is set to the highest priority and is displayed for all trace level values.
You can set the desired trace level for an MGCP debug session by using the tracelevel keyword in individual
MGCP debug commands or by setting a global trace level using the debug mgcp tracelevel-default command.

Note: Setting the trace level for an endpoint using the mgcp debug endpoint command is
independent of the global trace level. The endpoint level takes precedence over the global
level. For example, the debug mgcp event tracelevel moderate command used with the
debug mgcp endpoint aaln/S2/SU0/0 event tracelevel verbose command sets the trace
level to verbose for that specific endpoint while all of the other endpoints have event debugs
set at a moderate level. If the global debug is disabled, the per-endpoint debug remains
enabled and vice versa.

Tips on Collecting Debug Output

Logging debug output to the console has disadvantages such as being slower and dropping data more easily than
logging to a buffer. Collecting debug information by logging output to a buffer instead of the console reduces the
impact to gateway performance and decreases the incidence of dropped data.

To log debug output to a buffer instead of the console, use the no logging console and logging buffered
commands. These commands can only be used, however, if there is enough memory available on the gateway to
create a large enough buffer to collect the debug output. To display debug output that was collected and sent to
the configured buffer, use the show logging command.

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Logging debug output to the console may also consume an excessive amount of CPU resources if the logging
console guaranteed command is enabled, which is the default setting. It is recommended that you disable this
functionality by using the no logging console guaranteed command when sending debug output to the console.

You may also want to use the service timestamps debug and service timestamps log commands to control how
the timestamps are displayed in the debug output.

How to Enable MGCP Call Centric Debug

This section contains the following procedures:

• Modifying the Debug Header Format for MGCP Debug Output (optional)
• Creating Match Lists for MGCP Filtering Conditions (required)
• Enabling MGCP Debug Filtering Using Match Lists (required)
• Verifying the MGCP Debug Filtering Configuration (optional)
• Enabling MGCP Debug Trace Levels (optional)

Modifying the Debug Header Format for MGCP Debug Output

Perform this procedure to modify the standardized header format for MGCP debug output. Debug output is
correlated based on this unique header which is common to all debugs belonging to the same call.

SUMMARY STEPS

1. enable
2. configure terminal
3. voice call debug {full-guid | short-header}
4. mgcp debug-header
5. exit

DETAILED STEPS

Command or Action Purpose

enable
Enables privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
configure terminal

2. Example: Enters global configuration mode.

Router# configure terminal

3. voice call debug {full-guid | short-header} (Optional) Specifies the full GUID or short header
for debug output.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Example: • full-guid-Displays the GUID in a 16-byte

header.
Router(config)# voice call debug full-guid
Note: Using the no voice call debug full-guid
command displays the short 6-byte header.

• short-header-Displays the CallEntry ID in

the header without displaying the GUID or
module-specific parameters. This is the
default.

Note: For more information, see the Debug

Header Format.
(Optional) Enables the MGCP module-dependent
mgcp debug-header information in the debug header.
4. Example:
Note: This command is enabled by default. This
step is included to illustrate how to enable
Router(config)# mgcp debug-header
the command if it was previously disabled.
exit

5. Example: Exits to privileged EXEC mode.

Router(config)# exit

Creating Match Lists for MGCP Filtering Conditions

Perform this procedure to define match conditions that are used for filtering MGCP calls.

SUMMARY STEPS

1. enable
2. configure terminal
3. call filter match-list' number voice'
4. incoming signaling {local | remote} ipv4 ip-address
5. incoming media {local | remote} ipv4 ip-address
6. incoming dialpeer tag
7. outgoing signaling {local | remote} ipv4 ip-address
8. outgoing media {local | remote} ipv4 ip-address
9. end

DETAILED STEPS

Command or Action Purpose

1. enable Enables privileged EXEC mode.

Example: • Enter your password if

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
Router> enable prompted.
configure terminal

2. Example: Enters global configuration mode.

Router# configure terminal

Enters call filter match list
configuration mode to define the filter
conditions.
'call filter match-list' number voice • number-Numeric label that
uniquely identifies the match
3. Example:
list. Range is 1 to 16.
Router(config)# call filter match-list 1 voice
Note: At least one of the following
optional parameters for call
filtering (Step 4 to Step 8)
must be configured.
(Optional) Specifies the incoming
incoming signaling {local | remote} ipv4 ip-address signaling IPv4 address.

• local-Local voice gateway.

4. Example:
• remote-MGCP call agent.
Router(conf-call-filter-mlist)# incoming signaling local • ip-address-IP address of the
ipv4 192.168.10.255 local voice gateway or remote
call agent.
(Optional) Specifies the incoming
media IPv4 address for the voice
incoming media {local | remote} ipv4 ip-address gateway receiving the media stream.

5. Example: • local-Local voice gateway.

• remote-Remote voice
Router(conf-call-filter-mlist)# incoming media local
ipv4 192.168.10.255
gateway.
• ip-address-IP address of the
local or remote voice gateway.
(Optional) Specifies the incoming
telephony dial peer to be filtered.
incoming dialpeer tag • tag-Digits that define a
specific dial peer. Range is 1
6. Example:
to 2147483647.
Router(conf-call-filter-mlist)# incoming dialpeer 14
Note: Telephony dial peers are
configured using the
dial-peer voice command.
7. outgoing signaling {local | remote} ipv4 ip-address (Optional) Specifies the outgoing
signaling IPv4 address for the
Example: gatekeeper managing the signaling.

Router(conf-call-filter-mlist)# outgoing signaling local

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
ipv4 192.168.10.255 • local-Local voice gateway.
• remote-MGCP call agent.
• ip-address-IP address of the
local gateway or remote call
agent.
(Optional) Specifies the outgoing
media IPv4 address for the voice
outgoing media {local | remote} ipv4 ip-address gateway receiving the media stream.

8. Example: • local-Local voice gateway.

• remote-Remote voice
Router(conf-call-filter-mlist)# outgoing media local
ipv4 192.168.10.255
gateway.
• ip-address-IP address of the
local or remote voice gateway.
end

9. Example: Exits to privileged EXEC mode.

Router(conf-call-filter-mlist)# end

Enabling MGCP Debug Filtering Using Match Lists

Perform this procedure to enable the match conditions for filtering MGCP debug output.

Prerequisites
The filtering conditions for the debug output must be set as described in the Creating Match Lists for MGCP
Filtering Conditions.

Restrictions
• The debug mgcp nas, debug mgcp packets, and debug mgcp parser commands do not support debug
filtering.
• Debug output that is outside the context of a call, for example, RSIP, audit, and some endpoint database
information does not support filtering.

SUMMARY STEPS

1. enable
2. debug condition match-list number {exact-match | partial-match}
3. debug mgcp {all | endpoint | endptdb | errors | events | gcfm | media | src | state | voipcac}

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC
mode.
1. Example:
• Enter your password
Router> enable if prompted.
2. debug condition match-list number {exact-match | partial-match} Enables the filter match list
for the set conditions.
Example:
• number-Numeric
Router# debug condition match-list 1 exact-match label that uniquely
identifies the match
list. Range is 1 to 16.
This number is set
using the call filter
match-list command.
• exact-match-All
related debug output
is filtered until all
conditions in the
match list are
explicitly met. This is
the best choice for
most situations
because the output is
the most concise.
• partial-match-No
related debug output
is filtered until there
is a single explicit
match failure. As
long as zero or more
conditions are met,
debug output is not
filtered. This choice
is useful in
debugging call
startup problems like
digit collection, but is
not ideal for many
situations because a
large amount of
debug output is
generated before
matches explicitly
fail.

Note:

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

This command
impacts all enabled
debug commands
that support call
filtering.
Enables the appropriate
MGCP debug commands.

• See the Cisco IOS

Debug Command
Reference for
detailed descriptions
debug mgcp {all | endpoint | endptdb | errors | events | gcfm | inout | of these debug
media | src | state | voipcac} commands.

Example: Note: When enabling

3.
MGCP debug
Router# debug mgcp errors commands, you can
Router# debug mgcp events
Router# debug mgcp endpoint aaln/s2/su0/1/1/10
also set a trace level
Router# debug mgcp media to further filter
output based on the
importance of the
information. For
information, see the
Enabling MGCP
Debug Trace
Levels.

Verifying the MGCP Debug Filtering Configuration

To verify debug filtering conditions, use the following commands:

• show debug-Displays the debugs that are enabled.

• show call filter components-Displays the components that register internally with the filtering module.
This command shows which components are registered with the GCFM, which is the internal module that
controls which components are filtered.
• show call filter match-list-Displays the criteria set for the specified match list. It shows a list of all the
match lists, shows which ones are enabled, and shows whether they are enabled for partial or exact
matching.

See the Cisco IOS Debug Command Reference for more information about these commands.

Enabling MGCP Debug Trace Levels

Perform this procedure to enable trace levels for restricting MGCP debug output based on the priority of the
information.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Restrictions
Trace levels are not supported for MGCP errors or packets debugging because all of the output from these
commands is set to high priority.

SUMMARY STEPS

1. enable
2. debug mgcp tracelevel-default {critical | moderate | verbose}
3. debug mgcp endpoint endpoint-name {{all | events | media} [tracelevel {critical | moderate | verbose}] |
{errors | packets}}
4. debug mgcp {all | endptdb | events | gcfm | inout | media | nas | parser | src | state | voipcac} [tracelevel
{critical | moderate | verbose}]

DETAILED STEPS

Command or
Purpose
Action
Enables privileged
enable EXEC mode.
1. Example: • Enter your
password if
Router> enable
prompted.
(Optional) Enables the
trace level globally for
all MGCP debug
commands and
endpoints.

• critical-Only
high priority
debug
debug mgcp tracelevel-default {critical | moderate | verbose} information is
displayed.
2. Example: • moderate-Medium
and high priority
Router# debug mgcp tracelevel-default critical
debug
information is
displayed.
• verbose-All
debug
information is
displayed. This is
the default trace
level.
3. debug mgcp endpoint endpoint-name {{all | events | media} (Optional) Enables the
[tracelevel {critical | moderate | verbose}] | {errors | packets}} trace level for a specific

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Example: endpoint for events or

media debug commands.
Router# debug mgcp endpoint aaln/s2/su0/1/1/10
• endpoint-name-Name
of the MGCP
endpoint for
which to enable
debugging. Must
be a fully
specified and
supported
endpoint.
debug mgcp {all | endptdb | events | gcfm | inout | media | nas | parser |
src | state | voipcac} [tracelevel {critical | moderate | verbose}]
(Optional) Enables the
4. Example: trace level for a specific
MGCP debug command.
Router# debug mgcp events tracelevel critical
Router# debug mgcp state tracelevel moderate
Router# debug mgcp media moderate

Configuration Examples for MGCP Call Centric Debug

This section contains the following examples:

• Match-List Configuration for MGCP Debug Filtering: Example

• Enabling MGCP Debug Filtering: Example

Match-List Configuration for MGCP Debug Filtering: Example

The following example shows a configuration with a match list defined to filter MGCP debug output.

Router# show running-config

Building configuration...
Current configuration : 2068 bytes
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
service internal
!
hostname Router
!
boot-start-marker
boot system flash:Router.ios.bin
boot-end-marker
!
logging buffered 10000000 debugging
enable secret 5 $1$abcd
enable password sample
!
no aaa new-model

05/08/11 110
 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
!
resource policy
!
no network-clock-participate slot 1
no network-clock-participate slot 2
ip cef
!
!
!
no ip domain lookup
ip host callagenthost 192.168.1.200
voice-card 1
no dspfarm
!
voice-card 2
dspfarm
!
!
!
!
!
!
!
controller T1 1/0
framing esf
clock source internal
linecode b8zs
ds0-group 0 timeslots 1-24 type none service mgcp
!
controller T1 1/1
shutdown
framing esf
clock source internal
linecode b8zs
ds0-group 0 timeslots 1-24 type none service mgcp
!
!
!
!
interface FastEthernet0/0
ip address 192.168.1.79 255.255.255.0
no ip mroute-cache
speed auto
half-duplex
no cdp enable
!
interface FastEthernet0/1
no ip address
no ip mroute-cache
shutdown
duplex auto
speed auto
no cdp enable
!
!
ip http server
!
snmp-server community public RO
snmp-server enable traps tty
!
!
!

05/08/11 111
 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
control-plane
!
!
!
call filter match-list 1 voice
incoming media local ipv4 192.168.1.12
outgoing media local ipv4 192.168.1.11
!
voice-port 1/0:0
!
voice-port 1/1:0
!
voice-port 2/0/0
!
voice-port 2/0/1
!
voice-port 2/0/2
!
voice-port 2/0/3
!
voice-port 2/1/0
!
voice-port 2/1/1
!
voice-port 2/1/2
!
voice-port 2/1/3
!
!
mgcp
mgcp call-agent callagenthost 7979 service-type mgcp version 1.0
mgcp package-capability mf-package
mgcp package-capability rtp-package
mgcp package-capability script-package
mgcp sdp simple
!
mgcp profile default
!
!
!
dial-peer voice 211 pots
service mgcpapp
port 2/1/1
!
dial-peer voice 213 pots
service mgcpapp
port 2/1/3
!
dial-peer voice 210 pots
service mgcpapp
port 2/1/0
!
dial-peer voice 200 pots
service mgcpapp
port 2/0/0
!
dial-peer voice 212 pots
service mgcpapp
port 2/1/2
!
!
line con 0

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
exec-timeout 0 0
line aux 0
line vty 0 4
password temp
login
!
!
end

Enabling MGCP Debug Filtering: Example

The following example shows how to enable filtering and trace levels for MGCP debug output.

Router# debug condition match-list 1 exact-match

Router# debug mgcp tracelevel-default critical
Router# debug mgcp errors
Media Gateway Control Protocol errors debugging for all endpoints is on
Router# debug mgcp media
Media Gateway Control Protocol media events debugging for all endpoints is on, trace-level
Critical
Router# debug mgcp state tracelevel verbose
Media Gateway Control Protocol state transition debugging for all endpoints is on,
trace-level Verbose
Router# debug mgcp endpoint S1/ds1-0/1 events tracelevel moderate
Media Gateway Control Protocol events debugging for endpoint s1/ds1-0/1 is on, trace-level
Moderate
Router# show debug
MGCP:
Media Gateway Control Protocol media events debugging is on, trace level Critical
Media Gateway Control Protocol errors debugging is on
Media Gateway Control Protocol state transition debugging is on, trace level Verbose
MGCP: Event debugging for endpoint S1/DS1-0/1 is on, tracelevel is Moderate
Router# show call filter match-list
*********************************************
call filter match-list 1 voice
*********************************************
incoming media local ipv4 192.168.1.12
outgoing media local ipv4 192.168.1.11
debug condition match-list is set to EXACT_MATCH

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
The Cisco VoIP Internal Error Codes feature generates internal error codes (IECs) for gateway-detected errors
that cause the gateway to release or refuse a call. IECs enhance troubleshooting for VoIP networks by helping to
determine the source and reason for call termination.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Prerequisites for Cisco VoIP Internal Error Codes
• 2 Restrictions for Cisco VoIP Internal Error Codes
• 3 Information About Cisco VoIP Internal Error Codes
♦ 3.1 Benefits of Cisco VoIP Internal Error Codes
♦ 3.2 Feature Design of Cisco VoIP Internal Error Codes
♦ 3.3 IEC Reporting
♦ 3.4 Gatekeeper Behavior and Cisco VoIP Internal Error
Codes
◊ 3.4.1 Gatekeeper IEC Logging
◊ 3.4.2 IEC Differences in Gateway and
Gatekeeper Accounting
◊ 3.4.3 IEC and RSI Format in DRQ
◊ 3.4.4 Gatekeeper-Initiated Release Scenario
◊ 3.4.5 Release Source Extension
◊ 3.4.6 Release Source Values
♦ 3.5 Obtaining IECs
◊ 3.5.1 Sample IEC Syslog Message
◊ 3.5.2 Sample IEC Syslog Message for
Gatekeeper
◊ 3.5.3 Sample RADIUS VSA Internal Error Code
◊ 3.5.4 Sample Call History Record
◊ 3.5.5 Sample Dial Control MIB Entry
• 4 Internal Error Code Notation
♦ 4.1 Table: IEC Fields
♦ 4.2 Entity
♦ 4.3 Category Codes
◊ 4.3.1 Cisco VoIP IEC category codes
◊ 4.3.2 Gatekeeper Category Codes
◊ 4.4 Subsystem Codes
⋅ 4.4.1 Table: Subsystem Codes
◊ 4.5 Error Codes
⋅ 4.5.1 Table: Error Codes for Subsystem 1
(CCAPI)

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

⋅ 4.5.2 Table: Error Codes for Subsystem 2

(Tcl IVR)
⋅ 4.5.3 Table: Error Codes for Subsystem 3
(Application Framework)
⋅ 4.5.4 Table: Error Codes for Subsystem 4
(Default Session Application)
⋅ 4.5.5 Table: Error Codes for Subsystem 5
(H.323)
⋅ 4.5.6 Table: Error Codes for Subsystem 7
(SIP)
⋅ 4.5.7 Table: Error Codes for Subsystem 9
(VTSP)
⋅ 4.5.8 Table: Error Codes for Subsystem
10 (AFSAPP)
⋅ 4.5.9 Table: Error Codes for the
Gatekeeper Subsystem
♦ 5 How to Configure IEC Options
◊ 5.1 Configuring IEC Options
◊ 5.2 Enabling IEC Syslog Reporting
⋅ 5.2.1 SUMMARY STEPS
⋅ 5.2.2 DETAILED STEPS
◊ 5.3 Configuring Cause Code Mapping
⋅ 5.3.1 SUMMARY STEPS
⋅ 5.3.2 DETAILED STEPS
◊ 5.4 Troubleshooting Tips
◊ 5.5 What to Do Next

Prerequisites for Cisco VoIP Internal Error Codes

Before this feature can be operational, a basic VoIP network must be configured.

Restrictions for Cisco VoIP Internal Error Codes

• Memory usage increases slightly when this feature is implemented, depending upon the number of
subsystems that support IECs and upon the number of error codes defined for each subsystem.
• IECs are reported only in RADIUS accounting records. They are not supported in syslog accounting.

Information About Cisco VoIP Internal Error Codes

To configure the Cisco VoIP Internal Error Codes feature, you should understand the following concepts:

• Benefits of Cisco VoIP Internal Error Codes

• Feature Design of Cisco VoIP Internal Error Codes
• IEC Reporting
• Internal Error Code Notation

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Benefits of Cisco VoIP Internal Error Codes

• Allows the service provider to see the cause of call disconnect in the accounting record.
• Provides enhanced diagnostic and troubleshooting capability for VoIP networks.
• Supports the development of enhanced analysis tools that can determine if patterns of call failures exist.
• Improves network reliability by enabling more effective monitoring and call management.
• Internal Error Code (IEC) reporting has been enhanced in Cisco IOS Release 12.4(4)T to provide better
tracking and diagnostic capability for networks, and specifically for gatekeepers.

Feature Design of Cisco VoIP Internal Error Codes

Prior to the implementation of IECs, Q.850-based disconnect cause codes were used to track and diagnose
network problems. These cause codes, defined by ITU Recommendation Q.850, were more applicable to
traditional PSTN networks than to packet networks and were too generic to be useful for diagnosing and isolating
faulty VoIP network components.

The Cisco VoIP Internal Error Codes feature allows an error code to be generated for a gateway-detected error
that causes the gateway to release or refuse a call or call attempt. The error may not actually cause the call to fail;
for example, in the case of rotary attempts, a subsequent attempt may result in the call completing. The error does
not necessarily indicate a problem on the gateway itself, but may be due, for example, to a protocol error detected
in a message, or to a timeout while communicating with a nonresponding party. IECs are not generated for normal
calls that are released without an error; for example, no answer, busy, and user hangs up.

Each internal error in the voice signaling path that leads to the release of a call is assigned an IEC value. Fields
within the IEC identify which network entity and subsystem originated the error, and specify the error code within
the subsystem. The IEC mechanism maintains error counters and allows you to use command-line interface (CLI)
commands to collect, display, and offload error counters. The CLI also allows you to clear counters. The IEC
mechanism also generates a CLI-enabled syslog message and a new RADIUS vendor-specific attribute (VSA)
whenever an IEC is generated.

The IEC feature supports a mechanism for enforcing disconnect cause code consistency for internal errors by
providing a configurable mapping table to translate the IEC error category to an appropriate disconnect cause
code.

In addition to generating IECs, this feature set makes use of enhanced release source indicators (RSIs) to report
gatekeeper-released and route server-released calls. For more information on RSIs, refer to Call Release Source
Reporting in Gateway-Generated Accounting Records.

Note: IECs are not generated for the following types of calls: VoiceXML, fax, MGCP or SGCP, and SS7
continuity (COT).

IEC Reporting
Cisco implements IEC reporting by logging IEC values into the following records:

• VSAs in RADIUS accounting records

• Call history records
• Dial Control MIB
• Syslog messages

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The gateway sends VSAs in RADIUS accounting stop records. Because each IEC is associated with a call leg, an
IEC is reported only in the stop record for one of the legs in a call. VSAs are also sent by the gatekeeper. The
gateway collects IECs for all call legs involved in a call and reports them to the gatekeeper, which inserts the
IECs in its accounting stop record. In some scenarios, multiple errors may be encountered for a particular call leg;
for example, multiple attempts to connect to an alternate endpoint. Up to five IECs may be generated per call.

Because IECs are reported through accounting records, if there is no voice call association or context, no IEC is
generated. This scenario occurs, for example, if the gateway receives an ISDN setup message and the ISDN layer
fails to allocate resources to process the setup message. In this instance there is no indication to the Voice
Telephony Service Provider (VTSP) layer and no creation of a call-leg or call-history record, so no IEC is
generated.

Gatekeeper Behavior and Cisco VoIP Internal Error Codes

Gatekeeper behavior for RADIUS accounting for start and stop records changes with the introduction of VoIP
internal error codes. Prior to the Cisco VoIP Internal Error Codes feature, the gatekeeper generated two records
for intrazone calls: one start record, based on the originating admission reject (ARJ) message, and one stop
record, based on the first incoming disengage request (DRQ) message. This limitation resulted in data from the
DRQ of the other gateway not being included in the accounting.

For intrazone calls the Cisco VoIP Internal Error Codes feature allows the gatekeeper to generate start and stop
records based on each ARQ and DRQ; that is, two start and stop records are generated for each call.

Gatekeeper IEC Logging

The gateway collects IECs for all call legs involved in a call and reports them to the gatekeeper in a DRQ
message during call release. The gateway also sends RSI information in the DRQ message. The gatekeeper then
logs the RSI and IEC information in RADIUS accounting stop records.

IEC Differences in Gateway and Gatekeeper Accounting

On the gateway an IEC is logged in to a stop accounting record for the call leg that encountered the error. If an
error occurred in the VTSP call leg, an IEC is logged in the telephony stop record; no IEC is recorded in the VoIP
stop record, and vice versa.

Figure: Differences in Gateway and Gatekeeper Accounting shows the differences between gateway and
gatekeeper accounting. On the gatekeeper, the two call legs, telephony and VoIP, are treated as one call leg, with
IEC information merged from both originating gateway (Gateway 1) call legs. The DRQ message to the
gatekeeper therefore contains IECs combined from both the telephony and VoIP call legs for a particular call.
From the gatekeeper perspective, the second call leg is the terminating gateway (Gateway 2) call leg. This call leg
records accounting information received as well.

Figure: Differences in Gateway and Gatekeeper Accounting

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IEC and RSI Format in DRQ

IEC and RSI information is communicated in the RasnonStdUsageInformation field in the usageInformation
information element (IE) of the DRQ message. The following example shows a partial DRQ message:

value RasnonStdUsageInformation ::=

{
rasMessageSpecificData drqRasnonStdUsageData :
{
callReleaseSource internalReleaseInVoipLeg :NULL
iecInfo
{
'10105480022C0000'H

The 64-bit IECs are communicated as an array of eight characters (of size eight bits). The callReleaseSource is
communicated as an enumerated value.

Gatekeeper-Initiated Release Scenario

Prior to Cisco IOS Release 12.4(4)T, if the gatekeeper forcefully initiates a release for an active call by sending a
DRQ message, then no IEC is generated. The IEC feature does not support gatekeeper-generated IECs. The
ReleaseSource VSA for this scenario indicates a value of gatekeeper; however, there is no InternalErrorCode
VSA.

Starting with Cisco IOS Release 12.4(4)T, the capability was expanded so that gatekeeper-detected errors that
cause the gateway to release or refuse a call are covered. The IEC generated at the gatekeeper is sent in the
ARJ/DRQ RAS message to the gateway. The gateway then sends the IEC in a RADIUS accounting record. The
gatekeeper IEC clearly identifies:

• Physical network entity that encountered the error

• Type of error (category or class)
• Subsystem within that entity
• Subsystem-defined error code
• Private diagnostic code to allow developers to better pinpoint the software point of failure

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Release Source Extension

Prior to Cisco IOS Release 12.3(2)T, both gatekeeper and Gatekeeper Transaction Message Protocol (GKTMP)
server-released calls were treated as gatekeeper-released calls, and were indicated by an RSI value of external call
control agent. The Cisoc IOS Release 12.3(2)T version provides extended release source values for GKTMP
server and gatekeeper. RSI information is passed in the NonStandardUsageData parameter field of the ARJ and
DRQ messages from the gatekeeper to gateway during call tear down.

There is no change in the GKTMP interface; instead the context of the release scenario is used to determine the
RSI value at the gatekeeper. For example, the receipt of a RESPONSE.ARJ message from the route server results
in an RSI value of external gktmp server. Similarly, a forced release from gatekeeper using the clear h323
gatekeeper call command results in the RSI value of gatekeeper.

Release Source Values

With respect to a single network, the following release sources are possible:

• Calling party located in the PSTN

• Calling party located in the VoIP network
• Called party located in the PSTN
• Called party located in the VoIP network
• Internal release in a POTS leg
• Internal release in a VoIP leg
• Internal call-control application (for example, Tool Command Language (Tcl) or Voice eXtensible
Markup Language (VXML) script
• Internal release in VoIP authentication, authorization, and accounting (AAA)
• CLI or Man Machine Language (MML)
• External RADIUS server
• External network management application
• External call control agent
• Gatekeeper
• External GKTMP server

Obtaining IECs
Choose one or more of the following options to obtain IEC information:

• Display IECs as they are encountered in real time by enabling syslog messages. The IEC is not included
in syslog-accounting records. For more information on enabling syslog messages, refer to the chapter
"Task 2. Enabling Syslog" of Enabling Management Protocols: NTP, SNMP, and Syslog.
• Display running and interval IEC counters, and IEC descriptor strings using CLI commands.
• Export IEC counts to a specified server. For more information, refer to Voice Call Performance Statistics
on Cisco Gateways.
• Retrieve IEC and RSI information using Tcl IVR 2.0 scripts. For more information on using Tcl scripts
with the IEC feature, refer to Supplemental Tcl IVR API Version 2.0 Programmer's Guide.

If you use call detail recording (CDR) templates to filter VSAs that are included in accounting records to the
RADIUS server, you must add the IEC VSA to the CDR template if you want to display IEC VSAs.

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Sample IEC Syslog Message

The following example shows an IEC-generated syslog message:

Oct 14 17:13:21.534:%VOICE_IEC-3-GW:CCAPI:Internal Error (Trunk-group select

fail):IEC=1.1.182.1.23.8 on callID 62 GUID=11C79B82DECF11D68044C61A8D4F75E3

Sample IEC Syslog Message for Gatekeeper

The following example shows an IEC-generated system logging (syslog) message for gatekeeper:

Oct 14 17:13:21.534:%VOICE_IEC-3-GK:Internal Error ("DRQ in progress"):IEC=1.2.182.1.23.0 on ConfID

If there is no call leg context, the ConfID is -1, and the GUID field is blank.

Sample RADIUS VSA Internal Error Code

The following example shows a partial RADIUS stop accounting record for an IEC:

[Vendor 9/1] cisco-avpair = "internal-error-code=1.1.179.2.37.0"

Sample Call History Record

The show call history voice command displays VSA information in the following format:

InternalErrorCode=1.1.128.7.47.0

Sample Dial Control MIB Entry

The IEC entry is controlled by the following indexes:

• cCallHistoryIndex, which indicates IECs related to a specific call history record.

• cCallHistoryIecIndex, which is used if there is more than one IEC for a call history record.

The following example shows a partial Dial Control MIB table entry for an IEC:

CCallHistoryIecEntry ::=
SEQUENCE {
cCallHistoryIecIndex Unsigned32,
cCallHistoryIec SnmpAdminString
}

The following example shows the use of the management tool command getmany to obtain the IEC:

getmany 10.7.102.32 cCallHistoryIec

cCallHistoryIec.5.1 = 1.1.180.1.26.0
getmany 10.7.102.32 cCallHistory
cCallHistorySetupTime.5 = 8540739
cCallHistoryPeerAddress.5 = 4085550190
cCallHistoryPeerSubAddress.5 =
cCallHistoryPeerId.5 = 1112224

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cCallHistoryPeerIfIndex.5 = 213
cCallHistoryLogicalIfIndex.5 = 108
cCallHistoryDisconnectCause.5 = 3F
cCallHistoryDisconnectText.5 = service or option not available, unspecified (63)
cCallHistoryConnectTime.5 = 0
cCallHistoryDisconnectTime.5 = 8540740
cCallHistoryCallOrigin.5 = answer(2)
cCallHistoryChargedUnits.5 = 0
cCallHistoryInfoType.5 = speech(2)
cCallHistoryTransmitPackets.5 = 0
cCallHistoryTransmitBytes.5 = 0
cCallHistoryReceivePackets.5 = 0
cCallHistoryReceiveBytes.5 = 0
cCallHistoryReleaseSrc.5 = calledPartyInVoip(4)
cCallHistoryIec.5.1 = 1.1.180.1.26.0

In the preceding example, 5 is the index of the call history record and 1 is the index of the IEC for that record.

The following example shows the use of the indexes and the management tool command getone to obtain the IEC
directly:

getone 10.7.102.32 cCallHistoryIec.5.1

cCallHistoryIec.5.1 = 1.1.180.1.26.0

Internal Error Code Notation

The IEC value takes the form of a dotted string of decimal numbers:
version.entity.category.subsystem.errorcode.diagnosticcode.

Table: IEC Fields describes the six fields that identify the components of the IEC.

Table: IEC Fields

IEC Field Field Definition

version Indicates the IEC version. The value 1 indicates the current version.
Indicates the network physical entity (hardware system) that generated the IEC. The value 1
entity
is assigned to the gateway.
Indicates an error category, defined in terms of ITU-based Q.850 cause codes and VoIP
category
network errors.
subsystem Indicates the specific subsystem within the physical entity where the IEC was generated.
error code Identifies the error code within the subsystem.
Indicates a Cisco internal diagnostic value. Report this value to Cisco Technical Assistance
diagnostic code
Center (TAC).

Entity
The entity field indicates the network signaling entity that generated the IEC. A value of 1 in this field indicates
the IEC is generated by the gateway.

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Category Codes

Cisco VoIP IEC category codes

Cisco VoIP IEC categories range from 1 to 278, allowing an exact category of error to be specified in the category
field of an IEC. With the Cisco VoIP Internal Error Codes feature, the concept of error categories combines and
extends the existing Q.850 cause codes to handle VoIP-specific errors as well.

IEC category codes are specified as follows:

• The value range 1 to 127 is equivalent to ITU-based Q.850 cause codes defined for PSTN networks.
• The value range 128 to 278 is defined based on VoIP network errors. A mapping is maintained between
these error categories to corresponding Q.850 codes (1 to 127 range).

Note: Only the H.323 and Session Initiation Protocol (SIP) subsystems implement an approach to generate
disconnect cause codes or Q.850 PSTN cause codes based on error categories. The disconnect cause is
chosen based on the mapping from the corresponding error category. You can configure this mapping
using CLI. This correspondence of IEC error category and Q.850 disconnect cause is implemented only
for SIP and H.323 internal errors, and is not implemented for other subsystems in this release. For more
information on SIP and H.323 cause codes, refer to SIP and H.323 Internal Cause Codes.
Table: VoIP Error Category Codes shows the category codes outside the Q.850 range, their descriptions, and the
default Q.850 cause code used for each error category. The Q.850 cause codes for these categories can be changed
using CLI.

Table: VoIP Error Category Codes

Category Description Default Q.850 code

128 Destination address resolution failure 3
129 Call setup timeout 102
178 Internal communication error 41
179 External communication Error 41
180 Software error 47
181 Software resources unavailable 47
182 Hardware resources unavailable 47
183 Capability exchange failure 41
184 QoS error 49
185 RTP/RTCP receive timer expired or bearer layer failure 41
186 Signaling socket failure 38
187 Gateway or signaling interface taken out of service 38
228 User denied access to this service 50
278 Media negotiation failure due to nonexisting codec 65

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Gatekeeper Category Codes

Cisco gatekeeper IEC categories range from 1 to 24, allowing an exact category of error to be specified in the
category field of an IEC. Table: Gatekeeper IEC Category Codes shows the category codes for gatekeeper IECs.

Table: Gatekeeper IEC Category Codes

Category Description
1 Called party not registered
2 Invalid permission
3 Request denied
4 Undefined reason
5 Caller not registered
6 Route call to gatekeeper
7 Invalid endpoint ID
8 Resource unavailable
9 Security denial
10 QoS control not supported
11 Incomplete address
12 Alias inconsistent
13 Route call to SCN
14 Exceeds capacity
15 Error while collecting destination
16 Error while collecting PIN
17 Generic data reason
18 Needed feature unsupported
19 Software resource unavailable
20 External communication error
21 Software error
22 Socket failure
23 Normal disconnect
24 Force disconnect

Subsystem Codes
Together the subsystem and error codes pinpoint the exact error that cause the call to be released. IECs are
reported for the subsystems defined in Table: Subsystem Codes.

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Table: Subsystem Codes

Subsystem Code Subsystem Description

Call control messaging layer that sits between the session
1 CCAPI
applications and the signaling-protocol legs.
2 Tcl IVR Session applications that are scripted in Tcl IVR 2.0.
Library that implements Tcl verbs and VXML tags.
3 Application Framework (AFW) Executes functionality such as placing a call, collecting
digits, playing prompts, and so on.
Formerly the default session application that controls the
Default Session Application
4 call when an inbound-matched dial peer is not configured
(SSAPP)
with any application or with application default.
Subsystem that performs call signaling for the H.323
5 H.323
VoIP leg.
Subsystem that performs call signaling for the SIP VoIP
7 SIP
leg.
Subsystem that performs call signaling for the telephony
9 VTSP
leg.
Default session application that controls the call when an
Application Framework Session
10 inbound-matched dial peer is not configured with any
Application (AFSAPP)
application or with application default.

Error Codes
The Error Code field of the IEC dotted-decimal string value indicates the subsystem-defined error code. Codes 1
through 20 are common to all subsystems and may occur in several places within a subsystem; for these errors,
the point of failure can be further isolated by referring to the unique diagnostic code field. Subsystem-specific
error codes begin at 21.

Note: The diagnostic code field is a Cisco internal code. Report this code to Cisco TAC for troubleshooting
assistance.
The following tables, Table: Error Codes for Subsystem 1 (CCAPI) through Table: Error Codes for Subsystem 10
(AFSAPP), are organized by subsystem and show error code values, descriptors, associated explanation, and
category codes.

Table: Error Codes for Subsystem 1 (CCAPI)

Code Descriptor Explanation Category

Dynamically allocated memory on the gateway is exhausted. This condition
1 No memory may indicate a temporary overload or a memory leak caused by faulty 181
software.
Packet or buffer memory is exhausted. This condition may indicate a
2 No buffers 181
temporary overload or a memory leak caused by faulty software.
Call is rejected because default or configured CPU usage threshold has been
3 CPU high 181
exceeded.
Call is rejected because default or configured memory usage threshold has
4 Low memory 181
been exceeded.

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No dial peer satisfied the match criteria for accepting or handling the call.
5 No dial peer match 128
This condition usually indicates a dial peer misconfiguration.
6 No DSP resource There were insufficient DSP resources to handle the call. 182
7 Socket error An error occurred on a socket interface. 179
RTP inactivity
8 Media (RTP/RTCP) inactivity timer expired for the call. 185
error
Invalid arguments passed to a function. This condition usually indicates an
9 Invalid arguments 180
internal software error.
Some unexpected event was received while in a state that was inappropriate
10 Invalid State 180
for processing such an event.
11 Timeout The software timed out waiting for some response or event to happen. 179
An internal process communication error occurred. This condition usually
Inter-process
12 indicates some software error, but may also mean that some process was not 178
communication
running because of misconfiguration.
An internal software error occurred. Report the entire IEC string, including
13 Software error 180
the diagnostic code field, to customer support.
The gateway or signaling interfaces are being taken out of service
Gateway or
14 (forcefully or gracefully). A possible cause may be the signaling interface 187
interface OOS
required to support the call has already been administratively shut down.
Dial peer
An outbound dial peer could not be used because the configured maximum
21 connections 181
number of connections for the dial peer had been reached.
exceeded
Incompatible An outbound dial peer could not be used because the configured numbering
22 28
number type type did not match the type specified in the call.
Trunk-group select The system failed to select an available interface among the trunk group
23 182
fail specified for use by a matching dial peer.
Caller-ID
24 An error occurred in processing caller ID information. 180
processing failure
25 Resource busy A resource needed to service the call was busy. 181
The system could not find an application to take the incoming call. Check
26 No application 180
your call application and dial peer configurations.
Application no The event points to a session application that no longer exists and is being
27 180
longer exists discarded.
An incoming call setup indication was received, bearing the same globally
28 Incoming loop unique identifier (GUID) as a call in existence. The call is being rejected 180
because a loop is suspected.
Call spike An incoming call was rejected because configured call spike thresholds
29 181
threshold were exceeded.
A matched dial peer could not be used to find an inbound application
Inbound dial peer
30 because the permission setting on it blocked its use as an inbound dial peer. 181
blocked
As a result, no application could be found to handle the call.
Outbound dial A matched dial peer could not be used to place the call because the
31 181
peer blocked configured permission on it contradicted its use as an outbound dial peer.
The maximum number of handoffs between applications for a single call has
Handoff depth
32 been exceeded. Check your application scripts to make sure there is no 180
reached
infinite loop within the applications.

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A call handoff attempt between applications failed because the applications

Incompatible apps
33 were incompatible. Tcl IVR 1.0 applications are incompatible with Tcl IVR 180
for handoff
2.0 or VXML applications.
A matched dial peer could not be used for the outbound leg because there
was no appropriate interface for the dial peer type. This condition may be a
No dial peer
34 software or configuration error. The tag identifier for the problematic dial 180
interface
peer is provided in the diagnostic field (the last component) of the six-part
IEC string. Check your dial peer configuration.
Some data structure or process that should have been created at system
35 System init error 180
initialization is missing. Report the IEC to customer support.

Table: Error Codes for Subsystem 2 (Tcl IVR)

Code Descriptor Explanation Category

Dynamically allocated memory on the gateway is exhausted. This condition
1 No Memory may indicate a temporary overload or a memory leak caused by faulty 181
software.
Packet or buffer memory is exhausted. This condition may indicate a
2 No buffers 181
temporary overload or a memory leak caused by faulty software.
Call is rejected because default or configured CPU usage threshold has been
3 CPU high 181
exceeded.
Call is rejected because default or configured memory usage threshold has
4 Low memory 181
been exceeded.
No dial peer No dial peer satisfied the match criteria for accepting or handling the call.
5 128
match This condition usually indicates a dial peer misconfiguration.
6 No DSP resource There were insufficient DSP resources to handle the call. 182
7 Socket error An error occurred on a socket interface. 179
Media (RTP/RTCP) inactivity timer expired for the call. This is logged by
RTP inactivity
8 the script when it specifies media_inactivity_err as the IEC to be used for the 185
error
disconnect.
Invalid arguments were passed to a function. This condition usually indicates
9 Invalid arguments 180
an internal software error.
An unexpected event was received while in a state that was inappropriate for
10 Invalid state 180
processing such an event.
11 Timeout The software timed out waiting for some response or event to happen. 179
An internal process communication error occurred. This usually indicates
Inter-process
12 some software error, but may also mean that some process was not running 178
communication
because of misconfiguration.
An internal software error occurred. Please report the entire IEC string,
13 Software error 180
including the diagnostic code field, to customer support.
The gateway or signaling interfaces are being taken out of service (forcefully
Gateway or
14 or gracefully). A possible cause may be the signaling interface required to 187
interface OOS
support the call has already been administratively shut down.
An error was detected while parsing a Tcl script. Enable the debug voip ivr
21 Script syntax 180
error command for more detailed information.
22 Bad FSM event A Tcl IVR script specified an unrecognized event in the definition of the 180

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finite state machine (FSM). Enable the debug voip ivr error command for
more detailed information.
A Tcl IVR script specified invalid arguments when invoking a Tcl command
Invalid args in
23 procedure. Enable the debug voip ivr error command for more detailed 180
script
information.
A Tcl script tried to access an unrecognized infotag, or it may have tried to
Unsupported use a recognized infotag in an unsupported mode (for example, issues a get
24 180
infotag command on a set-only infotag or vice versa). Enable the debug voip ivr
error command for more detailed information.
A Tcl script tried to execute an action or command that was invalid, or
Invalid action in
25 invalid given the state it was in. Enable the debug voip ivr error command 180
script
for more detailed information.
Call blocked by This call was rejected because it matched the profile defined for calls to be
26 228
CLI blocked.
An inbound call was rejected because it failed OSP settlement checking, due
to one of the following conditions:
Settlement check
27 228
failure • An OSP token was required and no valid one was found.
• An OSP token was included in the SETUP indication when none was
expected.
The Tcl IVR application failed to initiate the VXML dialog. Turn on VXML
28 vxmldialog failed 180
debugging for more detailed information.
A Tcl script terminated execution on failure of the media play command
because the prompt initialization failed. Possible causes:

Can't set up • A syntax error in the specification of prompt tokens

29 47
prompt • Misconfiguration of language prompt-file locations.

Enable the debug voip ivr dynamic and debug voip ivr error commands
for more detailed information.
A Tcl script requested a media operation, for example, play, stop, or seek, on
Wrong state for
30 one or more legs that were in a conferenced state, or where there was a 180
media
VXML dialog active.
A Tcl script terminated because an infotag retrieval failed. Enable the debug
31 Get infotag failed 180
voip ivr error command for more information.
A Tcl script terminated because an infotag set operation failed. Enable the
32 Set infotag failed 180
debug voip ivr error command for more information.
An error was encountered while interpreting a 180 Tcl script. Enable the
33 TCL script error 180
debug voip ivr error command for more information.
The application was unable to use one of the callinfo parameters for setup;
Bad callinfo
34 for example, the octet 3 or octet 3a fields, redirect IE, and GUID. Enable the 180
params
debug voip ivr error command for more information.
The application could not run because it required an incompatible version of
35 Version mismatch 180
Tcl IVR.
36 Media request A Tcl script terminated a call because an error status was reported by the 181
failed media layer in the ev_media_done event. This indicates a failure in the
execution of media play or some other media operation requested by the

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script. The script may choose to ignore the error, or it can opt to terminate
the call, specifying this IEC, media_done_err, as the reason for the
disconnect.
The error is logged by the Tcl script when it fails to collect digits in response
to a prompt and decides to terminate the call because of the failure. The
Digit collect failure may be normal, that is, the caller did not enter any digits, or it may be
37 179
failed due to an actual error in software or hardware. This IEC is logged by the
script when it specifies collectdigits_done_err as the IEC associated with the
disconnect.
The error code is set by the Tcl script when it terminates the call because it
Accounting conn has received an indication that connectivity to the accounting server is lost.
38 179
err This IEC is logged when the script specifies accounting_conn_err as the IEC
associated with the disconnect.
The error code is set by the Tcl script when it terminates a call because of
error status reported on an ev_authenticate_done event. The script logs this
39 Authentication err 179
error by specifying authenticate_done_err as the IEC associated with the
disconnect.
The error code is set by the Tcl script when it terminates a call because of
error status reported on an ev_authorize_done event. The script logs this
40 Authorization err 179
error by specifying authorize_done_err as the IEC associated with the
disconnect.
AAA invalid The error is logged by the Tcl script when the attribute type in the AAA av
41 180
attribute type pair specified in the script is not supported.

Table: Error Codes for Subsystem 3 (Application Framework)

Code Descriptor Explanation Category

Dynamically allocated memory
on the gateway is exhausted.
This condition may indicate a
1 No Memory 181
temporary overload or a
memory leak caused by faulty
software.
Packet or buffer memory is
exhausted. This condition may
2 No buffers indicate a temporary overload or 181
a memory leak caused by faulty
software.
Call was rejected because
default or configured CPU
3 CPU high 181
usage threshold has been
exceeded.
Call was rejected because
default or configured memory
4 Low memory 181
usage threshold has been
exceeded.
5 No dial peer match No dial peer satisfied the match 128
criteria for accepting or

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handling the call. This condition

usually indicates a dial peer
misconfiguration.
There were insufficient DSP
6 No DSP resource 182
resources to handle the call.
An error occurred on a socket
7 Socket error 179
interface.
Media (RTP/RTCP) inactivity
8 RTP inactivity error 185
timer expired for the call.
Invalid arguments passed to a
function. This condition usually
9 Invalid arguments 180
indicates an internal software
error.
An unexpected event was
received while in a state that
10 Invalid State 180
was inappropriate for processing
such an event.
The software timed out waiting
11 Timeout for some response or event to 179
happen.
An internal process
communication error occurred.
This condition usually indicates
12 Inter-process communication some software error, but may 178
also mean that some process
was not running because of
misconfiguration.
An internal software error
occurred. Report the entire IEC
13 Software error 180
string, including the diagnostic
code field, to customer support.
The gateway or signaling
interfaces are being taken out of
service (forcefully or
gracefully). A possible cause
14 Gateway or interface OOS 187
may be the signaling interface
required to support the call has
already been administratively
shut down.
The maximum number of
connections for the leg has been
21 Leg connections maxed exceeded. An attempt to bridge 180
yet another connection on the
leg failed.
The specified target application
22 Handoff app not found for a call handoff was not found 180
on the gateway.
23 Incompatible protocols 47

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A matched dial peer could not

be used for the outbound leg
because the gateway cannot
translate between the inbound
and outbound protocols.
OSP settlement checking failed
24 OSP Fail 228
for an outbound call.
A dial peer that was being used
for a call setup was deleted
25 dial peer deleted 47
(through CLI) before the call
could be initiated.
An outbound dial peer matching
this call's parameters specified
26 Interface busy 182
an interface that was in use and
unavailable.
An application tried to place an
outbound call using a dial peer
configured with an outbound
27 App can't handoff application. However, the first 180
application does not support call
handoff, so cannot pass the call
to the second application.
A Tcl script tried to issue a leg
setup continue' command
28 Illegal "setup continue" 180
when a previous setup continue
command was still outstanding.
The call was rejected because it
29 Call blocked by CLI matched the profile defined for 228
calls to be blocked.

Table: Error Codes for Subsystem 4 (Default Session Application)

Code Descriptor Explanation Category

Dynamically allocated memory on the gateway is exhausted. This condition
1 No Memory may indicate a temporary overload or a memory leak caused by faulty 181
software.
Packet or buffer memory is exhausted. This condition may indicate a
2 No buffers 181
temporary overload or a memory leak caused by faulty software.
Call rejected because default or configured CPU usage threshold has been
3 CPU high 181
exceeded.
Call rejected because default or configured memory usage threshold has
4 Low memory 181
been exceeded.
No dial peer No dial peer satisfied the match criteria for accepting or handling the call.
5 128
match This condition usually indicates a dial peer misconfiguration.
6 No DSP resource Insufficient DSP resources to handle the call. 182
7 Socket error An error occurred on a socket interface. 179
8 Media (RTP/RTCP) inactivity timer expired for the call. 185

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RTP inactivity
error
Invalid arguments were passed to a function. This condition usually
9 Invalid arguments 180
indicates an internal software error.
An unexpected event was received while in a state that was inappropriate for
10 Invalid State 180
processing such an event.
11 Timeout The software timed out waiting for some response or event to happen. 179
An internal process communication error occurred. This condition usually
Inter-process
12 indicates some software error, but may also mean that some process was not 178
communication
running because of misconfiguration.
An internal software error occurred. Report the entire IEC string, including
13 Software error 180
the diagnostic code field, to customer support.
The gateway or signaling interfaces are being taken out of service (forcefully
Gateway or
14 or gracefully). A possible cause may be the signaling interface required to 187
interface OOS
support the call has already been administratively shut down.
Leg connections A loop was detected while processing a redirected call. The new destination
21 128
maxed matches a previously seen redirect address.
Either an OSP token was detected in the setup message, or the dial peer
configuration specified that settlement is to be used for this call. However,
Handoff app not
22 the default or session application configured to handle this call does not 47
found
support the OSP protocol. Check the dial peer configuration and ensure that
an OSP-capable application is defined.
Incompatible The call was rejected because it matched the profile defined for incoming
23 228
protocols calls to be blocked.
An outbound dial peer matching this call's parameters specified an interface
24 OSP Fail 182
that was in use and unavailable.
Either the default application timed out waiting for the user to enter digits
25 dial peer deleted for the called number, or an INFO message arrived with zero-length called 28
number.
26 Interface busy The user entered an excessive number of digits for the called number. 28
Digit collection is not supported on the interface or protocol that originated
27 App can't handoff 79
this call.
Illegal "setup The number of calls serviced by this gateway has exceeded the total number
28 181
continue" permitted, as defined by the call threshold global total-calls command.
Call blocked by The maximum number of redirects (call forwarding) allowed for a call has
29 128
CLI been exceeded.

Table: Error Codes for Subsystem 5 (H.323)

Code Descriptor Explanation Category

Dynamically allocated memory on the gateway is exhausted. This
1 No memory condition may indicate a temporary overload or a memory leak caused by 181
faulty software.
Packet or buffer memory is exhausted. This condition may indicate a
2 No buffers 181
temporary overload or a memory leak caused by faulty software.
3 CPU high Call rejected because default or configured CPU usage threshold has been 181

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exceeded.
Call rejected because default or configured memory usage threshold has
4 Low memory 181
been exceeded.
No dial peer satisfied the match criteria for accepting or handling the call.
5 No dial peer match 128
This condition usually indicates a dial peer misconfiguration.
6 No DSP resource There were insufficient DSP resources to handle the call. 182
7 Socket error An error occurred on a socket interface. 179
8 RTP inactivity error Media (RTP/RTCP) inactivity timer expired for the call. 185
Invalid arguments passed to a function. This condition usually indicates an
9 Invalid arguments 180
internal software error.
An unexpected event was received while in a state that was inappropriate
10 Invalid state 180
for processing such an event.
11 Timeout The software timed out waiting for some response or event to happen. 179
An internal process communication error occurred. This condition usually
Inter-process
12 indicates some software error, but may also mean that some process was 178
communication
not running because of misconfiguration.
An internal software error occurred. Report the entire IEC string, including
13 Software error 180
the diagnostic code field, to customer support.
The gateway or signaling interfaces are being taken out of service
Gateway or
14 (forcefully or gracefully). A possible cause may be the signaling interface 187
interface OOS
required to support the call has already been administratively shut down.
The H.323 subsystem routinely provides specific IEC information,
H323 interworking
21 depending upon the source of an error. This IEC indicates that the exact 127
error
source of an error is not available in this instance.
Timeout occurred waiting for the callproc or alerting messages. The
No usr responding, calling party is given the response "No user responding," and the called
22 18
H225 timeout party is given the response "Recovery on timer expiry" as specified by
Q931.
No answer from Setup was sent; callproc, alert, or progress messages were already
23 19
user received; and timeout occurred waiting for connect message.
A timeout occurred while waiting for response for admission request sent
24 ARQ wait timeout 41
to the gatekeeper.
A timeout occurred while waiting for response for bandwidth request sent
25 BRQ wait timeout 41
to the gatekeeper.
The system received an Annex E RESTART message from the remote
ANNEX E restart
26 end. All calls with CRVs corresponding with destination address were 41
remote
cleared.
The H.225 message was received with one of the following:

• An invalid CRV
• Parse error
27 H225 invalid msg 95
• Mandatory IE missing
• Message out of sequence
• Wrong IE length
• Wrong IEC content
28 Setup no called no 96

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Received H.225 setup message and the mandatory field, called number,
was not present.
The H.225 message received on parsing the H.225 message found an ASN
29 H225 ASN error 100
decode error.
Wait RAS Cfm msg The system received an unexpected message in a state waiting for RAS
30 101
bad CFM message.
In response to the ARQ, the gatekeeper returned 0.0.0.0 as the destination
31 ACF, call redirected IP address in the Admission confirm (ACF). This is an attempt to redirect 128
the call by the gatekeeper.
32 Setup, DNS fail During an originating call attempt, the DNS/Enum resolution fails. 128
During call setup attempt using an alternate endpoint, the gatekeeper found
33 Setup no alternate 128
that there are no alternate endpoints to try.
Setup, GW not A new call is not allowed due to RAS not ready, that is, the gateway is not
34 179
registered registered to the gatekeeper.
SETUP, next CRV Received setup message at terminating endpoint, failed to get a valid
35 180
invalid unique CRV value.
36 TCS encode send Encoding and sending of terminal capability request failed. 180
End session ack
37 Encoding and sending of end session acknowledgement PDU failed. 180
send
38 End session send Encoding and sending of end session PDU failed. 180
39 Userinput send Encoding and sending of user input signal PDU failed. 180
40 Userinput upd send Encoding and sending of user input signal update PDU failed. 180
Userinput alpha
41 Encoding and sending of user input alpha signal PDU failed. 180
send
The H.245 capability state machine failed to send TCS acknowledgement
42 TCS ack fail 180
for the received TCS request.
The H.245 capability state machine failed to send TCS reject for the
43 TCS rej send fail 180
received TCS request.
The H.245 capability state machine received a TCS request, and received
44 TCS rel sent 180
an internal event to send the TCS release request.
SETUP send During H.225 PDU send operation, an error occurred in memory allocation
45 180
resource fail or socket queue was full.
46 ALERT send failed Encoding and sending of ALERT PDU failed. 180
47 CallProc send failed Encoding and sending of Call Proceeding PDU failed. 180
PROGRESS send
48 Encoding and sending of PROGRESS PDU failed. 180
failed
NOTIFY send
49 Encoding and sending of NOTIFY PDU failed. 180
failed
50 INFO send failed Encoding and sending of INFO PDU failed. 180
USER INFO send
51 Encoding and sending of USER INFO PDU failed. 180
failed
FACILITY send
52 Encoding and sending of FACILITY PDU failed. 180
failed
SUSPEND send
53 Encoding and sending of SUSPEND PDU failed. 180
failed

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SUSPEND REJ
54 Encoding and sending of SUSPEND REJECT PDU failed. 180
send failed
RESUME send
55 Encoding and sending of RESUME PDU failed. 180
failed
PASSTHRU send
56 Encoding and sending of PASSTHRU PDU failed. 180
failed
CONNECT send
57 Encoding and sending of CONNECT PDU failed. 180
failed
SETUP ACK send
58 Encoding and sending of SETUP ACK PDU failed. 180
failed
RSCMSM interface RSCMSM call admission control (CAC) interface unavailable due to
59 181
unavail resource failure.
60 H245 sock start fail
H.245 listening socket failed to start. 181
During the outgoing call, a resource failure occurred for call entry data
61 Call entry no mem 181
structure.
62 Timeout h245 conn H.245 connection wait timeout occcurred. 183
TCS ack wait In the capability state machine, timer expiry occurred waiting for the TCS
63 183
timeout ACK message.
In the MSD state machine, the MSD request is received from remote, and
MS status the result of master slave status is indeterminate. This status occurs if sent
64 183
indetermine and received random numbers are the same, or if both the local and remote
terminal types are same.
MSD result In the MSD state machine, MSD ACK is received from remote end but
65 183
disagreement there is a disagreement in the MSD result.
MSD/MSD ACK The gateway sent the MSD request, but neither the incoming MSD or
66 183
Timeout MSD ACK message was received.
The gateway sent the MSD request, the incoming MSD was received from
67 MSD ACK timeout the remote end, and MSD ACK was sent to the remote end in response. 183
The expected MSD ACK message was not received from the remote.
In the MSD state machine, the MSD request was sent and the MSD reject
68 MSD rej received was received from the remote end. MSD requests are sent for a fixed 183
maximum number of retries before release.
In the MSD state machine, the MSD request was sent, and the MSD
69 MSD rel received 183
release indication was received from the remote end.
OLC ACK T103 In the OLC state machine, T103 timer expired waiting for the OLC ACK
70 183
timeout message in response to the sent OLC message.
Received QoS failure for non sync RSVP on IP-IP gateway, indicating
71 IPIP QoS Failure 184
minimum QoS was provided, not best effort.
The bandwidth in bearer capability exceeds the maximum configured, and
BW > config, min
72 minimum QoS was provided, not best effort. This error occurs during 184
QoS not best
build of nonstandard QoS IE for setup or call processing messages.
Received setup or call processing message with QoS in nonstandard
NonStd min QoS parameter; the remote end did not have enough bandwidth to support
73 184
not best RSVP. The acceptable QoS for audio was not best effort, and remote
minimum QoS was provided, not best effort.
74 184

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RSVP fail treat Received RSVP failure and QoS treatment specifies that the gateway abort
abort the call, because the minimum QoS was not best effort.
Received fast start setup for QoS and remote minimum QoS was not best
75 Fast QoS mismatch 184
effort, but desired QoS was best effort.
The H.225 state machine received a slow start H.225 Setup, with no H.245
76 Slow QoS mismatch address in Setup; that was not a sigonly call and remote minimum QoS 184
was not best effort.
Received external QoS release from QoS resource manager for either the
77 H225, QoS release 184
outgoing or incoming H.225 QoS call setup request.
78 Fallback chk fail In the H.225 state machine, the fallback check failed. 184
During H.225 connection establishment, the channel connection failed due
79 H225 chn, sock fail to TCP socket error. The session target in the dial peer directly points to 186
the remote VoIP endpoint.
Alt h225 chn sock During H.225 connection establishment, in a call attempt to an alternate
80 186
fail endpoint, the channel connection failed due to TCP socket error.
During H.225 connection establishment (new connection), the channel
H225 chn, sock fail
81 connection failed due to TCP socket error. The dial peer has a session 186
in RAS
target of RAS.
During H.245 connection establishment, the channel connection failed due
82 H245, chn sock fail 186
to TCP socket error.
An error occurred during the setup PDU send operation on socket
connection for H..225. This error occurs under the following conditions:
SETUP send sock
83 186
fail • If the remote IP is a reachable address for pinging, but is not a
valid H.323 endpoint.
• If there is an ASN.1 encoding error for setup PDU.
84 Preauth fail Preauthentication attempt failed. 228
OLC bandwidth Received an OLC with bandwidth requirement that exceeds the configured
85 278
exceeded value for acc-QoS for that media type.
OLC ind Received OLC indication when waiting for OLC ACK; the codecs in OLC
86 278
asymmetric codec did not match. Also the connection attempt was an asymmetric codec retry.
87 Received OLC rej The H.245 state machine received an OLC reject message. 278
Fast codec The H.225 state machine received an H.225 fast SETUP message during
88 278
mismatch build of an OLC ACK and found that there was no matching codec.
OLC m/c, rcvd bw
89 The OLC state machine received a bandwidth reject message. 278
rej
TCS ACK neg Received TCS ACK, but the negotiated codec result was none when call
90 278
codec none type was not passthrough.
In the capability state machine, codec capabilities received from the
91 Cap not supported 278
remote end in the incoming TCS are not supported.
In the capability state machine, after sending a TCS request, a TCS reject
92 TCS rej received 278
was received from the remote end.
Negotiated There was no negotiated codec or DTMF relayed mode based on the local
93 278
codec/T-man none or remote capabilities.
94 MSD send fail Encoding and sending of Master Slave Request failed. 180

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Table: Error Codes for Subsystem 7 (SIP)

Code Descriptor Explanation Category

Dynamically allocated memory
on the gateway is exhausted. This
1 No memory condition may indicate a 181
temporary overload or a memory
leak caused by faulty software.
Packet or buffer memory is
exhausted. This condition may
2 No buffers indicate a temporary overload or a 181
memory leak caused by faulty
software.
Call rejected because default or
3 CPU high configured CPU usage threshold 181
has been exceeded.
Call rejected because default or
4 Low memory configured memory usage 181
threshold has been exceeded.
No dial peer satisfied the match
criteria for accepting or handling
5 No dial peer match the call. This condition usually 128
indicates a dial peer
misconfiguration.
Insufficient DSP resources to
6 No DSP resource 182
handle the call.
An error occurred on a socket
7 Socket error 179
interface.
Media (RTP/RTCP) inactivity
8 RTP inactivity error 185
timer expired for the call.
Invalid arguments passed to a
function. This condition usually
9 Invalid arguments 180
indicates an internal software
error.
An unexpected event was
received while in a state that was
10 Invalid state 180
inappropriate for processing such
an event.
The software timed out waiting
11 Timeout for some response or event to 179
happen.
An internal process
communication error occurred.
This condition usually indicates
12 Inter-process communication some software error, but may also 178
mean that some process was not
running because of
misconfiguration.

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An internal software error

occurred. Report the entire IEC
13 Software error 180
string, including the diagnostic
code field, to customer support.
The gateway or signaling
interfaces are being taken out of
service (forcefully or gracefully).
14 Gateway or interface OOS A possible cause may be the 187
signaling interface required to
support the call has already been
administratively shut down.
The CCSIP subsystem provides
IEC information depending upon
the source of an error. This IEC
21 SIP interworking error 127
indicates that specific information
was not available. Use SIP debug
tools to help in troubleshooting.
A call was placed on hold with a
configurable timer started, and a
22 Hold/Retrieve Timeout 41
timeout occurred for the retrieve
operation.
An incoming request message
was received with a CallID that is
not currently in use; that is, there
23 Request, CallID unused 95
was a mismatch in associating
CallID with the current call
control block.
An INVITE was sent, a 2xx
response was received but the
24 2xx, dest SDP null destination Session Description 96
Protocol (SDP) body was
unavailable.
An ACK request was received but
the destination SDP body was
25 ACK, dest SDP null 96
unavailable for the delayed media
call.
A mid-call INVITE was sent, a
2xx response was received, but
26 2xx, dest SDP null 96
the destination SDP body was
unavailable.
The SIP contact header was
27 Redirect contact null missing in incoming SIP redirect 96
(3xx) or 485 messages.
28 Request, missing From/To An incoming request message 96
was received with the following
conditions:

• From, to, or both

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mandatory fields were

missing
• There was an error in
parsing the from and to
fields
An incoming request message
29 Request, missing Via was received, and the mandatory 96
field Via was missing.
An incoming request message
30 Request, missing CSeq was received, and the mandatory 96
field CSeq was missing.
An incoming request message
31 Request, missing Contact was received, and the mandatory 96
field Contact was missing.
An incoming request message
32 Request, unknown method was received with an unknown or 97
invalid SIP method.
An incoming request message
was received with a SIP version
33 Request, Version bad 97
that was not supported on the user
agent.
Invalid or unsupported
Content-Disposition with
34 18x, invalid disptype mandatory handling was received 100
in an 18x session progress
message.
INVITE with either invalid
35 INVITE, invalid IE content header contents, SDP, or VIA 100
parameters was received.
An incoming request message
36 Request, parse Via was received and encountered an 100
error in parsing the Via field.
An incoming request message
37 Request, parse CSeq was received that generated an 100
error in parsing the CSeq field.
An incoming request message
38 Request, parse Contact was received that generated an 100
error in parsing the Contact field.
An incoming request message
was received with a Require
39 Request, extension bad header field containing an option 100
tag with an unsupported
extension.
An incoming request message
was received with a Record-Route
40 Request, Record-Route bad 100
header field in a malformed
format.
41 Request, Diversion bad 100

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An incoming request message

was received with a Diversion
header field in a malformed
format.
An unknown SIP response
message was received while the
42 Sent INVITE, bad msg 101
system was waiting for an
INVITE response.
During an outgoing resource
reservation state, an unexpected
43 Bad msg for state 101
SIP response message was
received for the current call state.
During an outgoing call, a session
44 Session trgt null 128
target found null.
During an outgoing call, a session
45 Session trgt parse 128
target parse failed.
During an outgoing call, an
46 Session trgt invalid invalid session target type 128
occurred.
For an outgoing call, a DNS
47 DNS query fail 128
lookup of session target failed.
A failure response, rcvd target
addr null, was received for the
48 INVITE, DNS qry fail DNS query that was sent to 128
resolve the contact in the received
invite/FQDN in SDP.
A failure response, rcvd target
addr null, was received for the
DNS query that was sent to
49 ACK, DNS qry fail 128
resolve the contact in the received
FQDN message in SDP after the
200 OK message was sent
A failure response, rcvd target
addr null, was received for the
DNS query that was sent to
50 MID-INVITE, dns qry fail 128
resolve the contact or SDP FQDN
message in the received
mid-INVITE request.
DNS lookup failure for the
Contact header/FQDN message
51 100, DNS qry fail 128
that was received in the SIP
response message.
A failure response, rcvd target
addr null, was received for the
52 DNS qry fail DNS query that was sent for 128
contact resolution, after a QoS
progress message has been sent.
53 3xx, redirect loop 128

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Upon the system receiving a 3xx

response on an outbound call
during redirect procedure, a
redirect loop was encountered.
Upon the system receiving a 3xx
response on an outbound call
54 3xx, redirect max during redirect procedure, the 128
maximum number of redirects
was exceeded.
Upon the system receiving a 3xx
response on an outbound call
55 3xx, redirect exhaust 128
during redirect procedure, all
contact choices were exhausted.
A failure response, rcvd contact
list null, was received for the
56 Enum resolution fail 128
query that was sent for enum
resolution.
The INVITE Contact or Record
Route was not resolved to an IP
address and port due to one of the
following:

57 Contact not resolved • The user answered the 128

call.
• A loopback event was
received from the session
application during the
connection attempt.
No response was received for the
58 Setup conn timeout 129
socket connection request.
Retries were exhausted for
sending INVITEs while waiting
59 1xx wait timeout 129
for 1xx response, and no redirect
information was available.
Retries were exhausted for
60 200 wait timeout 129
PRACK retransmission.
Retries were exhausted for
61 200 wait timeout 129
COMET retransmission.
Retries were exhausted for
62 PRACK wait timeout sending rel1xx messages and 129
waiting for PRACK.
This condition occurs when the
system tries to resend the rel1xx
63 PRACK wait timeout & state bad while waiting for a PRACK 129
message, but the call state is
wrong.
64 Session app rsp timeout An INVITE request was received 129
and timeout occurred while the

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system waited for a response to

the SETUP sent from the session
application.
Retries were exhausted for
sending midcall INVITE, while
65 1xx wait timeout 129
waiting for 1xx response and not
trying DNS.
Retries were exhausted after
66 ACK wait timeout sending 200 OK message and 129
waiting for ACK.
Error occurs if the connection
attempt is in an active state and
67 ACK wait timeout ACK is not received after retries 129
were exhausted sending 200 OK
for the initial incoming INVITE.
Retries were exhausted sending
68 200 wait timeout INVITE and waiting for the 200 129
OK.
Failed call transfer, system timed
69 Xfer 2xx wait timeout out while waiting response for 129
NOTIFY request.
A timeout occurred after
receiving a 200 OK in response to
an INVITE and trying to request a
70 Connect wait timeout UDP/TCP connection to the 129
endpoint specified in the Contact
or Record Route headers in order
to send the ACK.
Timeout occurred while waiting
for the Info request on a UDP/
71 Info Req wait timeout TCP connection. Can occur for 129
user agent client (UAC) or user
agent server (UAS).
Received invite request, resource
72 Send 200, rsrc fail 180
error in sending 200 OK response.
Received PRACK message,
73 Send 200, rsrc fail resource error in sending 200 OK 180
response.
74 Send PRACK, rsrc fail Sending PRACK message failed. 180
Sending COMET message failed
75 Send COMET, rsrc fail 180
during retransmission.
Sending 183 (progress) response
76 Send 183, rsrc fail message failed during 180
transmission.
Sending of 180 response message
77 Send 180, rsrc fail 180
failed during transmission.
78 Rcvd 3xx, contact parse Internal error or malformed 180

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Contact header encountered

during SIP redirect (3xx) response
processing.
Resource failure during
79 Rsrc process media 180
processing of the media changes.
Encountered a resource error in
80 Err launch dns 180
launching a DNS query.
Resource error in reinserting the
81 Err reinserting ccb associated call control block into 180
table.
A send operation for invite
82 INVITE send fail 180
request failed.
A send operation for notify
83 NOTIFY send fail 180
request failed.
A send operation for ACK request
84 ACK send fail 180
failed.
A send operation for refer request
85 REFER send fail 180
failed.
A send operation for refer
86 REFER response send fail 180
response failed.
A hold operation failed on an
87 Call Hold fail active call while resending the 180
invite to the peer.
The voice CPU and memory
resource monitor, RSCMSM
88 RSCMSM interface unavail 181
CAC interface, is unavailable due
to resource failure.
While creating a call entry, a
89 Call entry no mem resource failure occurred during 181
call origination.
Memory allocation failure for a
redirect info structure creation
90 Redirect info no mem 181
during a SIP redirect (3xx)
message process.
During an outgoing call, a
mismatch occurred in QoS or
91 Setup, QoS mismatch 184
invalid reliable provisional
response and QoS configuration.
After 1xx Session progress
receipt, QoS failure in negotiation
occurred while the system
92 1xx, QoS mismatch 184
checked the configured req and
acc QoS values against values in
incoming message.
Resource allocation failure
93 RSVP failure outgoing occurred at RSVP layer for 184
outgoing call.

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Retries were exhausted for

94 QoS retries crossed sending QoS PROGRESS or 184
resource reservation requests.
Resource allocation failure
95 RSVP failure incoming occurred at RSVP layer for 184
incoming call.
During handling of INVITE, QoS
failure in negotiation occurred
96 INVITE, QoS mismatch while checking the configured req 184
and acc QoS values against values
in incoming message.
During handling of PRACK, QoS
failure in negotiation occurred
while the system checked the
97 PRACK, QoS mismatch 184
configured req and acc QoS
values against values in incoming
message.
During handling of COMET, QoS
failure in negotiation occurred
98 COMET, QoS mismatch while the system checked the 184
local QoS values with those in
received a=QoS:line in COMET.
Fallback check failure for IP
network quality occurred at either
99 Fback chk fail 184
the originating or terminating
gateway.
The success response for INVITE
send has been received; the socket
100 ACK send sock err 186
returned an error for sending
ACK.
Sent INVITE and received 200
OK; TCP/UDP connection to the
101 Connection to contact fail 186
endpoint specified in the contact
or record route failed.
A connection refused error
102 Socket conn refused occurred during a send operation 186
with error 146.
Received INVITE;
103 INVITE, Preauth fail 228
preauthentication attempt failed.
Media negotiation failure
104 180, codec mismatch occurred for incoming 180 278
Alerting responses.
Media negotiation failure
105 183, codec mismatch occurred for incoming 183 278
Session Progress responses.
Media negotiation failure
106 200, codec mismatch occurred for incoming 200 OK 278
responses.

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A media information mismatch

occurred for the media
information received in
107 RE-INVITE, codec mismatch 278
re-INVITE with the media
information previously received
in INVITE.
During processing of the ACK
message in response to 200 OK,
108 ACK, codec mismatch media negotiation failed due to a 278
codec mismatch in delayed media
processing.
Sent mid-INVITE; received 2xx
response and the media
109 2xx, codec mismatch 278
negotiation failed due to a codec
mismatch.
Media negotiation failure
110 INVITE, codec mismatch occurred for an incoming INVITE 278
request.
Media negotiation failure
111 PRACK, codec mismatch occurred for an incoming PRACK 278
message.

Table: Error Codes for Subsystem 9 (VTSP)

Code Descriptor Explanation Category

Dynamically allocated memory
on the gateway was exhausted.
This condition may indicate a
1 No Memory 181
temporary overload or a
memory leak caused by faulty
software.
Packet or buffer memory is
exhausted. This condition may
2 No buffers indicate a temporary overload 181
or a memory leak caused by
faulty software.
Call rejected because the default
3 CPU high or configured CPU usage 181
threshold has been exceeded.
Call rejected because the default
4 Low memory or configured memory usage 181
threshold has been exceeded.
No dial peer satisfied the match
criteria for accepting or
5 No dial peer match handling the call. This condition 128
usually indicates a dial peer
misconfiguration.
6 No DSP resource 182

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There were insufficient DSP

resources to handle the call.
An error occurred on a socket
7 Socket error 179
interface.
Media (RTP/RTCP) inactivity
8 RTP inactivity error 185
timer expired for the call.
Invalid arguments passed to a
function. This condition usually
9 Invalid arguments 180
indicates an internal software
error.
An unexpected event was
received while in a state that
10 Invalid state 180
was inappropriate for
processing such an event.
The software timed out waiting
11 Timeout for some response or event to 179
happen.
An internal process
communication error occurred.
This usually indicates some
12 Inter-process communication software error, but may also 178
mean that some process was not
running because of
misconfiguration.
An internal software error
occurred. Report the entire IEC
13 Software error 180
string, including the diagnostic
code field, to customer support.
The gateway or signaling
interfaces are being taken out of
service (forcefully or
gracefully). A possible cause
14 Gateway or interface OOS 187
may be the signaling interface
required to support the call has
already been administratively
shut down.
An attempt to change the DSP
21 DSP mode change 182
mode failed.
An unspecified failure occurred
22 DSP unknown failure 182
in DSP interaction.
DSP could not allocate chunk
memory, indicating a temporary
23 No DSP memory available 182
overload or a memory leak
caused by faulty software.
The call was disconnected
24 No DSP resource available because no DSP resources were 182
available.
25 Bad DSP parameters 182

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The call was disconnected

because of some code error
path.
The call failed because of
26 Codec incompatible 182
incompatible codec types.
DSP sent an alarm. Possible
causes are:

27 DSP alarm • Receiving a bad packet 182

• Receiving a wrong
message
• A software problem
The call failed because the
28 No voice cut through voice path could not be cut 182
through.
A tie-line call failed because of
a misconfiguration of the tie
29 Tie line misconfiguration 180
line on the voice port. Check the
tie-line string.
An unknown call mode was
specified to set up a call. This
30 Invalid call mode 180
condition usually indicates an
internal software error.
Failure to set up a call occurred
on a deleted interface. This
31 Interface deleted condition may happen if a call 182
comes on an interface while the
interface is being hot-swapped.
TDM hairpinning failed. This
condition may occur because of
32 TDM hairpinning failed data structure allocation failure 182
or because of actual hairpinning
failure.
Attempt to set the DSP to the
specific digit mode failed. This
33 Set digit mode failed 182
condition also occurs when
memory is exhausted.
This condition occurs when
34 Setup indication failed 180
memory is exhausted.
Call failed because of a time out
35 DSP timeout 182
on waiting for DSP action.

Table: Error Codes for Subsystem 10 (AFSAPP)

Code Descriptor Explanation Category

1 No memory Dynamically allocated memory 181
on the gateway was exhausted.
This condition may indicate a

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temporary overload or a memory

leak caused by faulty software.
Packet or buffer memory was
exhausted. This condition may
2 No buffers indicate a temporary overload or 181
a memory leak caused by faulty
software.
Call rejected because default or
3 CPU high configured CPU usage threshold 181
has been exceeded.
Call rejected because default or
4 Low memory configured memory usage 181
threshold has been exceeded.
No dial peer satisfied the match
criteria for accepting or handling
5 No dial peer match the call. This condition usually 128
indicates a dial peer
misconfiguration.
There were insufficient DSP
6 No DSP resource 182
resources to handle the call.
An error occurred on a socket
7 Socket error 179
interface.
Media (RTP/RTCP) inactivity
8 RTP Inactivity Error 185
timer expired for the call.
Invalid arguments were passed
to a function. This condition
9 Invalid arguments 180
usually indicates an internal
software error.
Some unexpected event was
received while the system was in
10 Invalid State 180
a state that was inappropriate for
processing such an event.
The software timed out waiting
11 Timeout for some response or event to 179
happen.
An internal process
communication error occurred.
This condition usually indicates
12 Inter-process communication some software error, but may 178
also mean that some process was
not running because of
misconfiguration.
An internal software error
occurred. Report the entire IEC
13 Software Error 180
string, including the diagnostic
code field, to customer support.
14 Gateway or Interface OOS The gateway or signaling 187
interfaces are being taken out of

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service (forcefully or
gracefully). A possible cause
may be the signaling interface
required to support the call has
already been administratively
shut down.
OSP settlement checking failed
21 OSP Fail 228
for an outbound call.
The call was rejected because it
matched the profile defined for
calls to be blocked. Diagnostic
codes are the following:
22 Call blocked by CLI 228
• 1-unassigned number
• 17-user-busy
• 21-call reject
• 28-invalid number
Indicates a failure in media play
23 Media request failed 181
or some other media operation.
The error occurred due to the
session application failure to
collect digits. The failure may be
normal; that is, the caller did not
enter any digits, or it may be due
to an actual error in software or
24 Digit collect failed hardware. To interpret the 179
diagnostic code, see Tcl IVR
cd_xxx status codes in the
"Events and Status Codes"
chapter in the Tcl IVR API
Version 2.0 Programming
Guide.
Call setup was not successful.
To interpret the diagnostic code,
see Tcl IVR ls_xxx status codes
25 Call setup failed in the "Events and Status Codes" 179
chapter in the Tcl IVR API
Version 2.0 Programming
Guide.
OSP settlement allocated a
limited time for call usage. The
26 Credit time has expired 228
total time of the call has
exceeded that usage.

Table: Error Codes for the Gatekeeper Subsystem shows the standard internal error codes (numbered 1 through
14) and the new gatekeeper-specific error codes (numbered 21 through 45) added in Release 12.4(4)T.

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Table: Error Codes for the Gatekeeper Subsystem

Code Descriptor Explanation Category

Dynamically allocated memory
on the gateway was exhausted.
This condition may indicate a
1 No memory 19
temporary overload or a
memory leak caused by faulty
software.
Packet or buffer memory was
exhausted. This condition may
2 No buffers indicate a temporary overload 19
or a memory leak caused by
faulty software.
Call rejected because the
default or configured CPU
3 Timeout 20
usage threshold has been
exceeded.
An internal software error
occurred. Report the entire IEC
4 Software error 21
string, including the diagnostic
code field, to customer support.
Error code not
Code not assigned, reserved for
5 assigned-reserved for future 0
future use
use.
Error code not
Code not assigned, reserved for
6 assigned-reserved for future 0
future use
use.
Error code not
Code not assigned, reserved for
7 assigned-reserved for future 0
future use
use.
Error code not
Code not assigned, reserved for
8 assigned-reserved for future 0
future use
use.
Error code not
Code not assigned, reserved for
9 assigned-reserved for future 0
future use
use.
Error code not
Code not assigned, reserved for
10 assigned-reserved for future 0
future use
use.
Error code not
Code not assigned, reserved for
11 assigned-reserved for future 0
future use
use.
Error code not
Code not assigned, reserved for
12 assigned-reserved for future 0
future use
use.
13 Code not assigned, reserved for Error code not 0
future use assigned-reserved for future

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use.
ARQ came, but because the call
14 Call threshold exceeded threshold is exceeded, this 8
ARQ cannot be processed.
Error in processing the
GKTMP message. Server is
21 GK server error 20
trying to modify a field that
should not be modified.
Gateway is out of resources, so
22 GW out of resource 14
no more calls can be routed.
Address resoultion was not
Could not find an available GW for
23 successful. Could not find the 8
routing
GW to route.
LRQ/LRQs were sent to the
24 LRQ fail remote GK, but the GK could 20
not resolve.
Mandatory endpoint identifier
25 Invalid endpoint ID field in the incoming ARQ is 7
invalid or not present.
Badly formatted server
26 Bad message from server message. GK/GKAPI could not 20
process.
27 Proxy selection failed Proxy selection failed. 8
There is no session bandwith to
28 No session bandwidth 3
process the incoming ARQ.
There is no total bandwith to
29 No total bandwidth 3
process incoming ARQ.
Incoming ARQ did not have a
30 Invalid CAT token present 9
valid CAT to authenticate.
GK had sent a request
AAA/Route server/OSP server.
31 Endpoint killed 8
When the response came, the
endpoint was deleted.
GK had sent a request
AAA/Route server/OSP server.
32 DRQ in progress 8
When the response came, DRQ
is in progress.
GK sent a request to the route
33 No server responded 20
server, but no server responded.
Proxy session failed, so
34 Dest proxy not found 8
admission is denied.
No destination Info alias and no
destination IP address, and no
35 Incomplete address 11
pointers to remote zones or
carriers.
Remote or interzone bandwidth
36 Bandwidth not available 3
is not available.

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ACF was prepared, but could

37 Unable to send ACF not be sent. ASN or socket 22
error.
Answer ARQ came with a
38 Duplicate CRV CRV that is already being 21
processed at the GK.
39 IZCT acc list denied IZCT access list denied. 9
Bandwidth not available at the
40 No bandwidth 3
terminating GK.
When a call is using a proxy or
the call is intrazone, the call
41 No bandwidth during update request failed trying to update the 3
bandwidth information in the
call record.
call delete CLI was used to
42 Forced disengage 24
forcefully delete the call.
Call was deleted because the
43 GK shutdown 24
GK was shut down.
Call was deleted because of
44 Aged call 24
aging.
45 Acc list denied Access list denied. 9

How to Configure IEC Options

This section contains the following procedures:

• Configuring IEC Options (optional)

• Verifying IEC Options (optional)

Configuring IEC Options

No configuration is required to enable the Cisco VoIP Internal Error Codes feature. Select the following optional
configuration tasks:

• Enabling IEC Syslog Reporting

• Configuring Cause Code Mapping
• Troubleshooting Tips

Enabling IEC Syslog Reporting

This task enables IEC syslog reporting.

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SUMMARY STEPS

1. enable
2. configure terminal
3. voice iec syslog

DETAILED STEPS

Command or Action Purpose

enable
Enables privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
configure terminal

2. Example: Enters global configuration mode.

Router# configure terminal

voice iec syslog

3. Example: (Optional) Enables syslog messages as IECs occur.

Router(config)# voice iec syslog

Configuring Cause Code Mapping

This task enables cause code mapping.

SUMMARY STEPS

1. enable
2. configure terminal
3. voice cause-code
4. error-category number q850-cause number
5. exit

DETAILED STEPS

Command or Action Purpose

Enables privileged EXEC
enable mode.
1. Example: • Enter your
password if
Router> enable
prompted.

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configure terminal
Enters global configuration
2. Example: mode.
Router# configure terminal
voice cause-code
(Optional) Enters voice
3. Example: cause-code configuration
mode.
Router(config)# voice cause-code
(Optional) Specifies the
values to be mapped.

error-category number q850-cause number • Values for

error-category
4. Example: range from 128 to
278.
Router(conf-voice-cause)# error-category 128
q850-cause 27
• Values for the
Q.850 cause code
range from 1 to
127.
exit
Exits voice cause-code
5. Example: configuration mode.
Router(conf-voice-cause)# exit

Troubleshooting Tips
The IEC feature is itself a troubleshooting tool. By enabling the voice iec syslog command you can display IECs
logged in real time, which allows you to isolate a failure cause without turning on debugging. Then, based on the
IEC reported, you can selectively enable the appropriate debug tool to gather additional information.

To troubleshoot specific subsystems that do not generate corresponding IECs, use the following debug and show
commands:

• To learn whether the ISDN link is up or down, use the show isdn status command.
• To display information about whether the ISDN link is receiving SETUP, CALLPRO, ALERT,
CONNECT, and RELEASE COMPLETE messages, use the debug isdn q931 command.
• To display information about H.225 and RAS messages exchanged between a gateway and gatekeeper,
use the debug h225 asn1 command. H.225 debug output for the terminating side, in the initial stage when
a setup message is being received, provides an indication if messages are being received from the IP side
and if H.323 service is operational. If the H.225 connection is not established from the incoming side,
then no IECs are generated.

What to Do Next
Proceed to the section "Verifying IEC Options."

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Enabling IEC Syslog Reporting and Configuring Cause Code Mapping:
Example
• 2 Verifying IEC Configuration: Example
♦ 2.1 Sample Output from the show running-config Command: Example
♦ 2.2 Sample Output from the show voice iec description Command:
Example
♦ 2.3 Sample Output from the show voice statistics iec Command: Example
♦ 2.4 Sample Output from the clear voice statistics Command: Example
♦ 2.5 Sample Output from the show voice cause-code category-q850
Command: Example

Enabling IEC Syslog Reporting and Configuring Cause Code

Mapping: Example
In the following example, IEC syslog reporting and cause-code mapping are enabled:

enable
configure terminal
voice iec syslog
voice cause-code
error-category 128 q850-cause 27

Verifying IEC Configuration: Example

In the following examples, the output is displayed for each command used to verify IEC configuration:

Sample Output from the show running-config Command: Example

Router# show running-config
Building configuration...
Current configuration :2791 bytes
!
version 12.2
no parser cache
no service pad
service timestamps debug uptime

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service timestamps log uptime
no service password-encryption
service internal
!
hostname GW-1
!
no boot startup-test
!
!
resource-pool disable
spe default-firmware spe-firmware-1
!
!
aaa new-model
!
!
aaa group server radius h323
!
aaa authentication login h323 group radius group h323
aaa authorization config-commands
aaa authorization exec h323 group h323
aaa accounting connection h323 start-stop group radius group h323
aaa session-id common
!
isdn switch-type primary-5ess
!

The following lines show optional IEC configuration information:

voice iec syslog

voice cause-code
error-category 128 q850-cause 27
error-category 129 q850-cause 38
!
!
!
controller T1 3/0
framing esf
linecode b8zs
pri-group timeslots 1-24
!
controller T1 3/1
shutdown
framing sf
linecode ami
gw-accounting aaa
!
!
!
interface FastEthernet0/0
ip address 172.18.195.28 255.255.255.0
no ip route-cache
no ip mroute-cache
duplex full
speed 100
no cdp enable
h323-gateway voip interface
h323-gateway voip id GK-1 ipaddr 172.18.195.41 1718
h323-gateway voip h323-id GW-1
!
interface FastEthernet0/1
no ip address

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no ip route-cache
no ip mroute-cache
shutdown
duplex auto
speed auto
no cdp enable
!
interface Serial0/0
no ip address
no ip route-cache
no ip mroute-cache
shutdown
clockrate 2000000
no cdp enable
!
interface Serial0/1
no ip address
no ip route-cache
no ip mroute-cache
shutdown
clockrate 2000000
no cdp enable
!
interface Serial3/0:23
no ip address
dialer-group 1
isdn switch-type primary-5ess
isdn incoming-voice modem
no cdp enable
!
ip classless
ip route 0.0.0.0 0.0.0.0 172.18.195.1
no ip http server
!
!
!
radius-server host 172.18.200.222 auth-port 1645 acct-port 1646
radius-server key lab
radius-server authorization permit missing Service-Type
radius-server vsa send accounting
call rsvp-sync
!
!
voice-port 3/0:D
!
!
mgcp profile default
!
dial-peer cor custom
!
!
!
dial-peer voice 100 pots
destination-pattern 1#919....
direct-inward-dial
port 3/0:D
prefix 919
!
dial-peer voice 301 voip
destination-pattern 7190003
session target ras
!

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!
gateway
!
!
line con 0
exec-timeout 0 0
logging synchronous
line aux 0
logging synchronous
line vty 0 4
password lab
line 1/00 1/59
no flush-at-activation
modem InOut
!
scheduler allocate 10000 400
end

Sample Output from the show voice iec description Command: Example
Router# show voice iec description 1.1.128.1.5.0
IEC Version:1
Entity:1 (Gateway)
Category:128 (Destination address resolution failure)
Subsystem:1 (CCAPI)
Error:5 (No dial peer match)
Diagnostic Code:0

Sample Output from the show voice statistics iec Command: Example
Router# show voice statistics iec since-reset
Internal Error Code counters
----------------------------
Counters since last reset (2002-11-28T01:55:31Z):
SUBSYSTEM CCAPI [subsystem code 1]
[errcode 6] No DSP resource 5
SUBSYSTEM SSAPP [subsystem code 4]
[errcode 5] No dial peer match 2
[errcode 3] CPU high 96
SUBSYSTEM H323 [subsystem code 5]
[errcode 22] No Usr Responding, H225 timeout 1
[errcode 27] H225 invalid msg 1
[errcode 79] H225 chn, sock fail 27
SUBSYSTEM VTSP [subsystem code 9]
[errcode 6] No DSP resource 83
Router# show voice statistics iec since-reboot
Internal Error Code counters
----------------------------
Counters since reboot:
SUBSYSTEM CCAPI [subsystem code 1]
[errcode 6] No DSP resource 93
SUBSYSTEM SSAPP [subsystem code 4]
[errcode 5] No dial peer match 830
[errcode 3] CPU high 1423
SUBSYSTEM H323 [subsystem code 5]
[errcode 21] No Usr Responding, H225 timeout 21
[errcode 23] H225 invalid msg 17
[errcode 39] H225 chn, sock fail 2073

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SUBSYSTEM VTSP [subsystem code 9]
[errcode 6] No DSP resource 429

Before using the show voice statistics iec interval command, first determine the intervals available for display by
using the show voice statistics interval-tag command:

Router# show voice statistics interval-tag

Current Time:2002-11-28T06:04:21Z
INTERVAL-TAG START TIME END TIME
============== ====================== ======================
1 2002-11-28T02:00:00Z 2002-11-28T02:30:01Z
2 2002-11-28T02:30:01Z 2002-11-28T03:00:01Z
3 2002-11-28T03:00:01Z 2002-11-28T03:30:01Z
4 2002-11-28T03:30:01Z 2002-11-28T04:00:01Z
5 2002-11-28T04:00:01Z 2002-11-28T04:30:01Z
6 2002-11-28T04:30:01Z 2002-11-28T05:00:01Z
7 2002-11-28T05:00:01Z 2002-11-28T05:30:01Z
8 2002-11-28T05:30:01Z 2002-11-28T06:00:01Z
9 2002-11-28T06:00:01Z 2002-11-28T06:04:21Z

The following example shows interval-tag 8 statistics:

Router# show voice statistics iec interval 8

Internal Error Code counters
----------------------------
Counters for interval 8, beginning 2002-11-28T05:30:01Z,ending 2002-11-28T06:00:01Z:
SUBSYSTEM CCAPI [subsystem code 1]
[errcode 6] No DSP resource 1
SUBSYSTEM SSAPP [subsystem code 4]
[errcode 3] CPU high 15
SUBSYSTEM H323 [subsystem code 5]
[errcode 23] H225 invalid msg 1
[errcode 39] H225 chn, sock fail 1
SUBSYSTEM VTSP [subsystem code 9]
[errcode 6] No DSP resource 6

Sample Output from the clear voice statistics Command: Example

The following examples show voice statistics iec since-reset output before and after you issue the clear voice
statistics command:

Router# show voice statistics iec since-reset

Internal Error Code counters
----------------------------
Counters since last reset (2002-11-28T01:55:31Z):
SUBSYSTEM CCAPI [subsystem code 1]
[errcode 6] No DSP resource 5
SUBSYSTEM SSAPP [subsystem code 4]
[errcode 5] No dial peer match 2
[errcode 3] CPU high 96
SUBSYSTEM H323 [subsystem code 5]
[errcode 21] No Usr Responding, H225 timeout 1
[errcode 23] H225 invalid msg 1
[errcode 39] H225 chn, sock fail 27
SUBSYSTEM VTSP [subsystem code 9]
[errcode 6] No DSP resource 83
Router# clear voice statistics iec

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Router# show voice statistics iec since-reset
Internal Error Code counters
----------------------------
Counters since last reset (2002-12-12T22:33:25Z):
No errors.

Sample Output from the show voice cause-code category-q850 Command:

Example
Router# show voice cause-code category-q850
The Internal Error Category to Q850 cause code mapping table:-
Error Configured Default Description
Category Q850 Q850
128 27 3 Destination address resolution failure
129 38 102 Call setup timeout
178 41 41 Internal Communication Error
179 41 41 External communication Error
180 47 47 Software Error
181 47 47 Software Resources Unavailable
182 47 47 Hardware Resources Unavailable
183 41 41 Capability Exchange Failure
184 49 49 QoS Error
185 41 41 RTP/RTCP receive timer expired or bearer layer failure
186 38 38 Signaling socket failure
187 38 38 Gateway or signaling interface taken out of service
228 50 50 User is denied access to this service
278 65 65 Media Negotiation Failure due to non-existing Codec

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IECs are generated for errors that cause the gateway to release or refuse a call. This section provides procedural
and reference information used to troubleshoot gateway-detected errors and resolve problems on the gateway and
with other VoIP network entities.

Because fields within the IEC identify which network entity and subsystem originated an error, they can be used
to diagnose and isolate failures that can cause call disconnects.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Troubleshooting Two-Stage Dialing
Failures
♦ 1.1 Symptom
♦ 1.2 Problem Description
♦ 1.3 Troubleshooting Tasks
• 2 Troubleshooting Socket Failures
♦ 2.1 Symptom
♦ 2.2 Problem Description
♦ 2.3 Troubleshooting Tasks
• 3 Gatekeeper-Specific IECs
♦ 3.1 Verifying IEC Options
◊ 3.1.1 Prerequisites
◊ 3.1.2 Displaying IEC
Options

Troubleshooting Two-Stage Dialing Failures

The following example shows how to troubleshoot a two-stage dialing failure.

Symptom
The Cisco router or gateway rejects a call placed by a PSTN ISDN user after all the digits have been dialed.

Problem Description
The PSTN user enters a destination number that is routed through the PSTN ISDN switch, which sends an ISDN
SETUP message to the router. The router tags the incoming call leg and sends back an ISDN CONNECT

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message. The caller receives second dial tone. The router then enters the digit collection stage to use the collected
digits to route the call to the next hop, at which point the router rejects the call.

Troubleshooting Tasks
Perform the following steps to determine the reason for call failure.

1. Use the voice iec syslog command to enable displaying of IECs as they are encountered in real-time.

2. Use the voice iec statistics type iec command to configure the collection of IEC statistics.

3. Use the show running-config command to verify IEC, ISDN, and dial-peer configuration, as shown in the
following partial sample output:

Router> show running-config

Building configuration...
!
voice rtp send-recv
!
voice service voip

The following lines show the IEC configuration:

voice iec syslog

no voice hpi capture buffer
no voice hpi capture destination
voice statistics type iec
!
!
!

The following lines show the T1 configuration:

controller T1 0
framing esf
clock source line primary
linecode b8zs
cablelength short 133
pri-group timeslots 1-24
!

The following lines show the ISDN configuration:

interface Serial0:23
no ip address
no logging event link-status
isdn switch-type primary-ni
isdn incoming-voice modem
no cdp enable
!

The following lines show the dial-peer configuration. Because the dial-peer voice 1 is not configured for direct

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inward dialing (DID), the inbound call leg is considered to be configured for two-stage dialing, and the router
returns a second dial tone.

dial-peer voice 1 pots

incoming called-number .
port 0:D
!
dial-peer voice 2 voip
destination-pattern 83101
session target ipv4:172.69.85.107
dtmf-relay h245-alphanumeric
codec g711ulaw
ip qos dscp cs5 media
!
!end

4. Use the show controller t1 command to display T1 status. Verify that the T1 is UP and that there are no errors.

Router> show controller t1 0

T1 0 is up.
Applique type is Channelized T1
Cablelength is short 133
No alarms detected.
alarm-trigger is not set
Version info of slot 0: HW: 1, PLD Rev: 11
Framer Version: 0x8
!
!
!
Framing is ESF, Line Code is B8ZS, Clock Source is Line Primary.
Data in current interval (0 seconds elapsed):
0 Line Code Violations, 0 Path Code Violations
0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

5. Use the show isdn status command to display ISDN status. Verify the ISDN Layer 2 status is
MULTIPLE_FRAME_ESTABLISHED.

Router> show isdn status

Global ISDN Switchtype = primary-ni
ISDN Serial0:23 interface
dsl 0, interface ISDN Switchtype = primary-ni
Layer 1 Status:
ACTIVE
Layer 2 Status:
TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED
Layer 3 Status:
0 Active Layer 3 Call(s)
Active dsl 0 CCBs = 0
The Free Channel Mask: 0x807FFFFF
Number of L2 Discards = 0, L2 Session ID = 3
Total Allocated ISDN CCBs = 0

6. Use the show isdn service command to display the status of each ISDN channel. Verify that the channels are
IDLE and IN-SERVICE.

Router> show isdn service

PRI Channel Statistics:
ISDN Se0:23, Channel [1-24]

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Configured Isdn Interface (dsl) 0
Channel State (0=Idle 1=Proposed 2=Busy 3=Reserved 4=Restart 5=Maint_Pend)
Channel : 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4
State : 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3
Service State (0=Inservice 1=Maint 2=Outofservice)
Channel : 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4
State : 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2

7. Use the show dial-peer voice summary command to display voice dial peer information. Verify that Admin
and Operation status are up and up.

Router> show dial-peer voice summary

AD PRE PASS
TAG TYPE MIN OPER PREFIX DEST-PATTERN FER THRU SESS-TARGET PORT
1 pots up up 0 0:D
2 voip up up 83101 0 syst ipv4:172.69.85.107

8. Use the debug isdn q931 command to display information about call setup and teardown of ISDN network
connections. Use the debug vtsp dsp, debug vtsp session, and debug voip ccapi inout commands to get digit
collection information, as shown in the following partial output.

Router# debug isdn q931

Router# debug vtsp dsp
Router# debug vtsp session
Router# debug voip ccapi inout
Aug 18 23:56:20.125: ISDN Se0:23 Q931: RX <- SETUP pd = 8 callref = 0x0226
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Calling Party Number i = 0x2181, '40855501124'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '83101'
Plan:Unknown, Type:Unknown
Aug 18 23:56:20.133: VDEV_ALLOCATE: 1/1 is allocated
!
!
!

The following lines show the digit collection process, starting with the digit 8:

Aug 18 23:56:28.265: //6/65F920768011/VTSP:(0:D):0:112:4386/vtsp_dsm_digit_begin_cb:

Digit begin: 8
Aug 18 23:56:28.265: //6/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin: (dstVdbPtr=0x0,
dstCallId=0xFFFFFFFF, srcCallId=0x6,
!
!
!

The router collects the next digit, 3, followed by 1, 0 and 2:

Aug 18 23:56:30.253: //6/65F920768011/VTSP:(0:D):0:112:4386/vtsp_dsm_digit_begin_cb:

Digit begin: 3
Aug 18 23:56:30.253: //6/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin: (dstVdbPtr=0x0,

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dstCallId=0xFFFFFFFF, srcCallId=0x6,
digit=3, digit_begin_flags=0x1, rtp_timestamp=0xFFFFFE70
rtp_expiration=0x0, dest_mask=0x1)
!
!
!
Aug 18 23:56:30.885: //6/65F920768011/VTSP:(0:D):0:112:4386/vtsp_dsm_digit_begin_cb:
Digit begin: 1
Aug 18 23:56:30.885: //6/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin: (dstVdbPtr=0x0,
dstCallId=0xFFFFFFFF, srcCallId=0x6,
digit=1, digit_begin_flags=0x1, rtp_timestamp=0xFFFFFE70
rtp_expiration=0x0, dest_mask=0x1)
!
!
!
Aug 18 23:56:31.913: //6/65F920768011/VTSP:(0:D):0:112:4386/vtsp_dsm_digit_begin_cb:
Digit begin: 0
Aug 18 23:56:31.913: //6/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin: (dstVdbPtr=0x0,
dstCallId=0xFFFFFFFF, srcCallId=0x6,
digit=0, digit_begin_flags=0x1, rtp_timestamp=0xFFFFFE70
rtp_expiration=0x0, dest_mask=0x1)
!
!
!
Aug 18 23:56:33.185: //6/65F920768011/VTSP:(0:D):0:112:4386/vtsp_dsm_digit_begin_cb:
Digit begin: 2
Aug 18 23:56:33.185: //6/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin: (dstVdbPtr=0x0,
dstCallId=0xFFFFFFFF, srcCallId=0x6,
digit=2, digit_begin_flags=0x1, rtp_timestamp=0xFFFFFE70
rtp_expiration=0x0, dest_mask=0x1)
!
!
!
Aug 18 23:56:33.265: //6/65F920768011/VTSP:(0:D):0:112:4386/vtsp_report_digit_control:
digit reporting disabled
Aug 18 23:56:33.265: //6/65F920768011/DSM: 0:D):0:112:4386/
dsp_stream_mgr_register_disposition: Ev: E_DSM_DSP_DTMF_DIGIT_BEGIN Disp: DSM_DISP_IGNORE
Aug 18 23:56:33.265: //6/65F920768011/DSM:0:D):0:112:4386/
dsp_stream_mgr_register_disposition: Ev: E_DSM_DSP_DTMF_DIGIT Disp: DSM_DISP_IGNORE
Aug 18 23:56:33.269: //6/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:
(vdbPtr=0x639DB450, callID=0x6, disp=0)
Aug 18 23:56:33.269: //6/65F920768011/VTSP:(0:D):0:112:4386/vtsp_get_digit_timeouts:
Inter digit = 10, Initial digit = 10

Because the router does not have an outgoing dial peer with destination pattern 83102, the call fails and an IEC is
generated.

Aug 18 23:56:33.269: %VOICE_IEC-3-GW: AFSAPP: Internal Error (Digit collect failed):

IEC=1.1.179.10.24.6 on callID 6 GUID=65F92076D10E11D7801100B0640E6622

9. Use the show voice iec description command to display the IEC definition:

Router> show voice iec description 1.1.179.10.24.6

IEC Version: 1
Entity:
Category: 179 (External communication Error)
Subsystem: 10 (AFSAPP)
Error: 24 (Digit collect failed)
Diagnostic Code: 6

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IEC field definitions pinpoint the problem. Category code 179 indicates an external communication error, and an
error code 24 indicates digit collection failure. For more information on IEC field definitions, see the Internal
Error Code Notation.

Troubleshooting Socket Failures

The following example, which describes a TCP session failure, shows how errors detected by the gateway can be
used to troubleshoot other devices on the VoIP network.

Symptom
An inbound call from an IP phone to the H.323 gateway fails.

Problem Description
A call is initially routed to the gateway and fails when a TCP session to Cisco CallManager session target cannot
be established. The router pings Cisco CallManager, sending a TCP synchronization packet and receiving an
ICMP destination unreachable error. Cisco CallManager cannot be pinged because the Cisco CallManager IP
address is incorrect. After the IP address for Cisco CallManager is corrected, a second call fails, due to a different
socket error. The router tries to establish another TCP session and sends an H225 setup message but Cisco
CallManager drops the connection.

Troubleshooting Tasks
Perform the following steps to determine the reasons for both call failures.

1. Use the voice iec syslog command to enable display of IECs as they are encountered in real-time.

2. Use the voice iec statistics type iec command to configure the collection of IEC statistics.

3. Use the show running-config command to verify IEC, ISDN, and dial-peer configuration, as shown in the
following partial sample output:

Router> show running-config

Building configuration...
Current configuration : 3466 bytes
!

The following lines show the IEC configuration:

voice service voip

!
voice iec syslog
no voice hpi capture buffer
no voice hpi capture destination
voice statistics type iec
!
!

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The following lines show the T1 configuration:

controller T1 0
framing esf
clock source line primary
linecode b8zs
cablelength short 133
pri-group timeslots 1-24
!

The following lines show the ISDN configuration:

interface Serial0:23
no ip address
no logging event link-status
isdn switch-type primary-ni
isdn incoming-voice modem
no cdp enable
!
ivoice-port 0:D
!

The following lines show the dial-peer configuration, including the destination gateway IP address of Cisco
CallManager:

dial-peer voice 1 pots

incoming called-number
direct-inward-dialed
port 0:D
!
dial-peer voice 2 voip
destination-pattern 83101
session target ipv4:10.1.1.1
dtmf-relay h245-alphanumeric
codec g711ulaw
ip qos dscp cs5 media
!
!
end

4. Use the debug isdn q931 command to display information about call setup and teardown of ISDN network
connections.

Router# debug isdn q931

Aug 19 01:46:02.886: ISDN Se0:23 Q931: RX <- SETUP pd = 8 callref = 0x022D
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Calling Party Number i = 0x2181, '4085550111'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '83101'
Plan:Unknown, Type:Unknown

The following lines show the IEC and specify a network problem.

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Aug 19 01:46:03.342: %VOICE_IEC-3-GW: H323: Internal Error (SETUP send sock fail):
IEC=1.1.186.5.83.0 on callID 14 GUID=B99ACE6ED11D11D7801500B0640E6622
Aug 19 01:46:03.350: ISDN Se0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x822D
Channel ID i = 0xA98381
Exclusive, Channel 1
Aug 19 01:46:03.362: ISDN Se0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x822D
Cause i = 0x80A6 - Network out of order
Aug 19 01:46:03.374: ISDN Se0:23 Q931: RX <- RELEASE pd = 8 callref = 0x022D
Cause i = 0x82E4 - Invalid information element contents
Aug 19 01:46:03.374: ISDN Se0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x822D

5. Use the following commands to further isolate the problem:

• The show voice iec description command displays the IEC definition.
• The debug ip tcp transaction command displays output for packets the router sends and receives.
• The debug cch323 h225 command provides the trace of the state transition of the H.225 state machine
based on the processed events.

The following partial sample outputs from each command help you to isolate the cause of the network out of
order message:

In the following example, the IEC definition indicates a category code of 186, a signaling socket failure, and
shows that an error occurred during the SETUP PDU operation. The explanation for the error code 83 states that
this error can happen if the remote IP address is a reachable address for pinging but is not a valid H.323 endpoint.

Router# show voice iec description 1.1.186.5.83.0

IEC Version: 1
Entity: 1
Category: 186
Subsystem: 5
Error: 83
Diagnostic Code: 0

Because the IEC specifies a signaling socket failure as the reason for call failure, you should enable the following
debug commands to get more information.

Router# debug ip tcp transaction

TCP special event debugging is on
Router# debug cch323 h225
H225 State Machine tracing is enabled
Router# terminal monitor
% Console already monitors
Router#
Aug 19 01:46:28.746: ISDN Se0:23 Q931: RX <- SETUP pd = 8 callref = 0x022E
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Calling Party Number i = 0x2181, '4085551090'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '83101'
Plan:Unknown, Type:Unknown
Aug 19 01:46:29.198: TCB63D2DAC8 created
Aug 19 01:46:29.198: TCB63D2DAC8 setting property TCP_PID (8) 63A2C044
Aug 19 01:46:29.198: TCB63D2DAC8 setting property TCP_NO_DELAY (1) 63A2C048

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Aug 19 01:46:29.198: TCB63D2DAC8 setting property TCP_TOS (11) 63A2C070
Aug 19 01:46:29.198: TCB63D2DAC8 setting property TCP_NONBLOCKING_WRITE (10) 63A2C0D0
Aug 19 01:46:29.198: TCB63D2DAC8 setting property TCP_NONBLOCKING_READ (14) 63A2C0D0
Aug 19 01:46:29.198: TCB63D2DAC8 setting property unknown (15) 63A2C0D0
Aug 19 01:46:29.198: TCB63D2DAC8 setting property TCP_NO_DELAY (1) 63A2C08C
Aug 19 01:46:29.198: TCB63D2DAC8 setting property TCP_ALWAYSPUSH (17) 63A2C08C
Aug 19 01:46:29.198: TCB63D2DAC8 bound to 172.16.13.16.11005
Aug 19 01:46:29.198: TCP: sending SYN, seq 3651477840, ack 0
Aug 19 01:46:29.198: TCP0: Connection to 10.1.1.1:1720, advertising MSS 536
Aug 19 01:46:29.198: TCP0: state was CLOSED -> SYNSENT [11005 -> 10.1.1.1(1720)]

The following lines show the 10.1.1.1 CallManager address is unreachable as it is configured, and the network out
of order IEC is generated:

Aug 19 01:46:29.202: TCP0: ICMP destination unreachable received

!
!
!Aug 19 01:46:29.206: %VOICE_IEC-3-GW: H323: Internal Error (SETUP send sock fail):
IEC=1.1.186.5.83.0 on callID 16 GUID=C904C18BD11D11D7801600B0640E6622
Aug 19 01:46:29.206: TCB 0x63D2DAC8 destroyed
Aug 19 01:46:29.206: //16/C904C18B8016/H323/run_h225_sm: Received event
H225_EV_CONN_LOST while at state H225_IDLE
Aug 19 01:46:29.214: ISDN Se0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x822E
Channel ID i = 0xA98381
Exclusive, Channel 1
Aug 19 01:46:29.218: //16/C904C18B8016/H323/run_h225_sm: Received event H225_EV_RELEASE
while at state H225_IDLE
Aug 19 01:46:29.218: //16/C904C18B8016/H323/cch323_h225_set_new_state:
Changing from H225_IDLE state to H225_IDLE state
Aug 19 01:46:29.226: ISDN Se0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x822E
Cause i = 0x80A6 - Network out of order
!
!

6. Use the show ip route command to display static routes, then use the ping command to check network
connectivity to the destination address 10.1.1.1 using the ping command.

Router> show ip route

Codes: C - connected, S - static, R - RIP, M - mobile, B - BGP
D - EIGRP, EX - EIGRP external, O - OSPF, IA - OSPF inter area
N1 - OSPF NSSA external type 1, N2 - OSPF NSSA external type 2
E1 - OSPF external type 1, E2 - OSPF external type 2
i - IS-IS, su - IS-IS summary, L1 - IS-IS level-1, L2 - IS-IS level-2
ia - IS-IS inter area, * - candidate default, U - per-user static route
o - ODR, P - periodic downloaded static route
Gateway of last resort is 172.16.13.3 to network 0.0.0.0
172.16.0.0/27 is subnetted, 1 subnets
C 172.16.13.0 is directly connected, Ethernet0
S* 0.0.0.0/0 [1/0] via 172.16.13.3

The following lines show that the reason for Cisco CallManager TCP session failure is the incorrect 10.1.1.1 IP
address:

Router# ping 10.1.1.1

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 10.1.1.1, timeout is 2 seconds:
..U.U
Success rate is 0 percent (0/5)

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Router# ping 10.1.1.1

7. Configure the correct IP address for Cisco CallManager and verify the configuration using the show
running-config command.

Router# config term

Enter configuration commands, one per line. End with CNTL/Z.
Router(config)# dial-peer voice 2
Router(config-dial-peer)# session target ipv4:172.31.85.107
Router(config-dial-peer)# end
Router# show running-config
!
!
!
dial-peer voice 2 voip
destination-pattern 83101
session target ipv4:172.31.85.107
dtmf-relay h245-alphanumeric
codec g711ulaw
ip qos dscp cs5 media

8. Use the show debug command to display call traces enabled during a second call attempt.

Router# show debug

CSM Voice:
Voice Call Switching Module debugging is on
The following ISDN debugs are enabled on all DSLs:
debug isdn error is ON.
debug isdn q931 is ON. (filter is OFF)
Router#
Aug 19 02:05:36.349: ISDN Se0:23 Q931: RX <- SETUP pd = 8 callref = 0x0237
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Calling Party Number i = 0x2181, '4085550111'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '83101'
Plan:Unknown, Type:Unknown
Aug 19 02:05:36.353: VDEV_ALLOCATE: 1/2 is allocated
Aug 19 02:05:36.353: csm_vtsp_init_tdm: vdev@ 0x6355AAF4, voice_vdev@ 0x6355AA80
Aug 19 02:05:36.353: csm_vtsp_init_tdm: dsprm_tdm_allocate: tdm slot 1, dspm 1, dsp 2,
dsp_channel 1
Aug 19 02:05:36.353: csm_vtsp_init_tdm: dsprm_tdm_allocate: tdm stream 4, channel 3,
bank 2, bp_channel 1, bp_stream 255
Aug 19 02:05:36.357: VDEV_DEALLOCATE: slot 1, port 4 is deallocated
Aug 19 02:05:36.805: ISDN Se0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x8237
Channel ID i = 0xA98381
Exclusive, Channel 1

The second call attempt also fails, generating a different IEC:

Aug 19 02:05:36.845: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6

on callID 8 GUID=750AFC91D12011D7800600B0640E6622
Aug 19 02:05:36.865: ISDN Se0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x8237

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Cause i = 0x80A6 - Network out of order
Aug 19 02:05:36.873: ISDN Se0:23 Q931: RX <- RELEASE pd = 8 callref = 0x0237
Cause i = 0x82E4 - Invalid information element contents
Aug 19 02:05:36.877: ISDN Se0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x8237

The following lines show that the subsequent call failed due to a different socket error. However, in this instance
sending a ping to the remote IP address is successful:

Router> show voice iec description 1.1.186.5.7.6

IEC Version: 1
Entity: 1 (Gateway)
Category: 186 (Signaling socket failure)
Subsystem: 5 (H323)
Error: 7 (Socket error)
Diagnostic Code: 6
Router> ping 172.69.85.107
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 172.69.85.107, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/4 ms

Use the debug ip tcp transaction, show debug, and debug cch323 h225 commands again.

Router# debug ip tcp transaction

TCP special event debugging is on
Router# show debug
CSM Voice:
Voice Call Switching Module debugging is on
TCP:
TCP special event debugging is on
The following ISDN debugs are enabled on all DSLs:
debug isdn error is ON.
debug isdn q931 is ON. (filter is OFF)
Router# debug cch323 h225
H225 State Machine tracing is enabled
Router#
Aug 19 02:06:36.637: ISDN Se0:23 Q931: RX <- SETUP pd = 8 callref = 0x0238
Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Calling Party Number i = 0x2181, '4085550111'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '83101'
Plan:Unknown, Type:Unknown
Aug 19 02:06:36.641: VDEV_ALLOCATE: 1/3 is allocated
Aug 19 02:06:36.641: csm_vtsp_init_tdm: vdev@ 0x6355B240, voice_vdev@ 0x6355B1CC
Aug 19 02:06:36.641: csm_vtsp_init_tdm: dsprm_tdm_allocate: tdm slot 1, dspm 1, dsp 3,
dsp_channel 1
Aug 19 02:06:36.641: csm_vtsp_init_tdm: dsprm_tdm_allocate: tdm stream 4, channel 5, bank 2,
bp_channel 2, bp_stream 255
Aug 19 02:06:36.645: VDEV_DEALLOCATE: slot 1, port 8 is deallocated
Aug 19 02:06:37.089: TCB63604218 created
Aug 19 02:06:37.089: TCB63604218 setting property TCP_PID (8) 632036B4
Aug 19 02:06:37.089: TCB63604218 setting property TCP_NO_DELAY (1) 632036B8

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Aug 19 02:06:37.089: TCB63604218 setting property TCP_TOS (11) 632036E0
Aug 19 02:06:37.089: TCB63604218 setting property TCP_NONBLOCKING_WRITE (10) 63203740
Aug 19 02:06:37.089: TCB63604218 setting property TCP_NONBLOCKING_READ (14) 63203740
Aug 19 02:06:37.089: TCB63604218 setting property unknown (15) 63203740
Aug 19 02:06:37.089: TCB63604218 setting property TCP_NO_DELAY (1) 632036FC
Aug 19 02:06:37.089: TCB63604218 setting property TCP_ALWAYSPUSH (17) 632036FC
Aug 19 02:06:37.089: TCB63604218 bound to 172.16.13.16.11001
Aug 19 02:06:37.089: TCP: sending SYN, seq 1593750728, ack 0
Aug 19 02:06:37.093: TCP0: Connection to 172.31.85.107:1720, advertising MSS 536
Aug 19 02:06:37.093: TCP0: state was CLOSED -> SYNSENT [11001 -> 172.31.85.107(1720)]
Aug 19 02:06:37.093: TCP0: state was SYNSENT -> ESTAB [11001 -> 172.31.85.107(1720)]
Aug 19 02:06:37.093: TCP0: Connection to 172.31.85.107:1720, received MSS 1460, MSS is 536
Aug 19 02:06:37.093: //10/98FA43DC8007/H323/run_h225_sm: Received event H225_EV_SETUP
while at state H225_IDLE
Aug 19 02:06:37.093: //10/98FA43DC8007/H323/check_qos_and_send_setup: Setup ccb 0x635F80E8
Aug 19 02:06:37.093: //10/98FA43DC8007/H323/run_h225_sm: Received event H225_EV_FS_SETUP
while at state H225_IDLE
Aug 19 02:06:37.093: //10/98FA43DC8007/H323/idle_fsSetup_hdlr: Setup ccb 0x635F80E8
Aug 19 02:06:37.097: //10/98FA43DC8007/H323/generic_send_setup: sending calling IE
Aug 19 02:06:37.097: //10/98FA43DC8007/H323/generic_send_setup: ====== PI = 0
Aug 19 02:06:37.097: //10/98FA43DC8007/H323/generic_send_setup: Send infoXCap=128,
infoXRate=157, rateMult=89
Aug 19 02:06:37.097: //10/98FA43DC8007/H323/generic_send_setup: src address = 172.16.13.16;
dest address = 172.31.85.107
Aug 19 02:06:37.097: //10/98FA43DC8007/H323/cch323_h225_set_new_state: Changing from
H225_IDLE state to H225_REQ_FS_SETUP state
Aug 19 02:06:37.101: TCP0: FIN processed

The following lines show that the router was able to initialize the TCP session to Cisco CallManager, and the
session went into the established state. After the router sent an H225 SETUP message it received a TCP RESET
message to tear down the TCP session, indicating Cisco CallManager dropped the connection.

Aug 19
02:06:37.101: TCP0: state was ESTAB -> CLOSEWAIT [11001 -> 172.31.85.107(1720)]
Aug 19
02:06:37.101: TCP0: RST received, Closing connection
Aug 19
02:06:37.101: TCP0: state was CLOSEWAIT -> CLOSED [11001 -> 172.31.85.107(1720)]
Aug 19
02:06:37.105: ISDN Se0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x8238
Channel ID i = 0xA98381
Exclusive, Channel 1
Aug 19 02:06:37.105: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6
on callID 10 GUID=98FA43DCD12011D7800700B0640E6622
Aug 19 02:06:37.105: TCB 0x63604218 destroyed
Aug 19 02:06:37.105: //10/98FA43DC8007/H323/run_h225_sm: Received event H225_EV_CONN_LOST
while at state H225_REQ_FS_SETUP
Aug 19 02:06:37.113: //10/98FA43DC8007/H323/run_h225_sm: Received event H225_EV_RELEASE while
at state H225_REQ_FS_SETUP
Aug 19 02:06:37.113: //10/98FA43DC8007/H323/cch323_h225_set_new_state: Changing from
H225_REQ_FS_SETUP state to H225_IDLE state
Aug 19 02:06:37.121: ISDN Se0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x8238
Cause i = 0x80A6 - Network out of order
Aug 19 02:06:37.133: ISDN Se0:23 Q931: RX <- RELEASE pd = 8 callref = 0x0238
Cause i = 0x82E4 - Invalid information element contents

Aug 19 02:06:37.137: ISDN Se0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x8238

9. Verify Cisco CallManager setting for the H.323 gateway to determine if the H.225 session was rejected by
Cisco CallManager because the wrong IP address was configured for the H.323 gateway. Configure the correct IP
address for the H.323 gateway, 172.16.13.16. For more information on CallManager configuration and IP address
configuration, see the Cisco Unified Communications Manager Administration Guide.

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10. Use debug commands to verify that the next call completes, as shown in the following partial debug output:

Aug 19 02:10:36.707: ISDN Se0:23 Q931: RX <- SETUP pd = 8 callref = 0x0239

Bearer Capability i = 0x8090A2
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Calling Party Number i = 0x2181, '4085550111'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '83101'
Plan:Unknown, Type:Unknown
Aug 19 02:10:36.711: VDEV_ALLOCATE: 1/2 is allocated
Aug 19 02:10:36.711: csm_vtsp_init_tdm: vdev@ 0x6355B98C, voice_vdev@ 0x6355B918
Aug 19 02:10:36.711: csm_vtsp_init_tdm: dsprm_tdm_allocate: tdm slot 1, dspm 1, dsp 4,
dsp_channel 1
Aug 19 02:10:36.711: csm_vtsp_init_tdm: dsprm_tdm_allocate: tdm stream 5, channel 1, bank 2,
bp_channel 3, bp_stream 255
Aug 19 02:10:36.711: VDEV_DEALLOCATE: slot 1, port 12 is deallocated
Aug 19 02:10:37.155: TCB63604A4C created
Aug 19 02:10:37.159: TCP: sending SYN, seq 3088300316, ack 0
Aug 19 02:10:37.159: TCP0: Connection to 172.69.85.107:1720, advertising MSS 536
Aug 19 02:10:37.159: TCP0: state was CLOSED -> SYNSENT [11003 -> 172.69.85.107(1720)]
Aug 19 02:10:37.163: TCP0: state was SYNSENT -> ESTAB [11003 -> 172.69.85.107(1720)]
Aug 19 02:10:37.163: TCP0: Connection to 172.69.85.107:1720, received MSS 1460, MSS is 536
Aug 19 02:10:37.163: //12/281160848008/H323/run_h225_sm: Received event H225_EV_SETUP while at
state H225_IDLE
Aug 19 02:10:37.163: //12/281160848008/H323/check_qos_and_send_setup: Setup ccb 0x635F80E8
!
!
!
Aug 19 02:10:37.171: ISDN Se0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x8239
Channel ID i = 0xA98381
Exclusive, Channel 1
Aug 19 02:10:38.151: //-1/xxxxxxxxxxxx/H323/cch323_h225_receiver: Received msg of type
CALLPROCIND_CHOSEN
Aug 19 02:10:38.155: //12/281160848008/H323/callproc_ind: ====== PI = 0
Aug 19 02:10:38.155: //12/281160848008/H323/callproc_ind: Call Manager detected
Aug 19 02:10:38.155: //12/281160848008/H323/cch323_h225_receiver: CALLPROCIND_CHOSEN: src
address = 172.16.13.16; dest address = 172.69.85.107
Aug 19 02:10:38.155: //12/281160848008/H323/run_h225_sm: Received event
H225_EV_CALLPROC_IND while at state H225_REQ_FS_SETUP
Aug 19 02:10:41.347: TCP0: state was SYNSENT -> ESTAB [11004 -> 172.69.85.107(1778)]
Aug 19 02:10:41.347: TCP0: Connection to 172.69.85.107:1778, received MSS 1460, MSS is 536
Aug 19 02:10:41.699: //12/281160848008/H323/run_h225_sm: Received event H225_EV_H245_SUCCESS
while at state H225_WAIT_FOR_H245
Aug 19 02:10:41.703: //12/281160848008/H323/cch323_h225_set_new_state: Changing from
H225_WAIT_FOR_H245 state to H225_ACTIVE state
Aug 19 02:10:41.703: //12/281160848008/H323/setup_cfm_notify: status = 4800261B
Aug 19 02:10:41.703: //12/281160848008/H323/generic_setup_cfm_notify: ====== PI = 0;
status = C800261B

In the next lines, the call connects and two-way communication is established.

Aug 19 02:10:41.711: ISDN Se0:23 Q931: TX -> CONNECT pd = 8 callref = 0x8239

Aug 19 02:10:41.719: ISDN Se0:23 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x0239

The following lines show that after a two-minute call, the IP phone user hangs up and the call is disconnected

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with normal call clearing:

Aug 19 02:10:43.635: TCP0: RST received, Closing connection

Aug 19 02:10:43.635: TCP0: state was ESTAB -> CLOSED [11004 -> 172.69.85.107(1778)]
Aug 19 02:10:43.635: TCB 0x6361C070 destroyed
!
!
!
Aug 19
02:10:43.663: TCP0: sending FIN
Aug 19
02:10:43.663: TCP0: state was FINWAIT1 -> FINWAIT2 [11003 -> 172.69.85.107(1720)]
Aug 19
02:10:43.663: TCP0: FIN processed
Aug 19
02:10:43.663: TCP0: state was FINWAIT2 -> TIMEWAIT [11003 -> 172.69.85.107(1720)]
Aug 19
02:10:43.671: ISDN Se0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x8239
Cause i = 0x8090 - Normal call clearing
Aug 19 02:10:43.679: ISDN Se0:23 Q931: RX <- RELEASE pd = 8 callref = 0x0239
Aug 19 02:10:43.683: ISDN Se0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x8239
Router#
Router# undebug all
All possible debugging has been turned off.

Gatekeeper-Specific IECs
To enable the enhanced capabilities of the gatekeeper-specific IECs, use the command for the gatekeeper
configuration that causes retention of call history and enables you to specify the number of records to be kept in
the history table.

In gatekeeper configuration mode, enter:

gatekeeper(config)# call-history max-size number

The number argument in this syntax can be any number from 0 to 1200. The default is 15. This represents the
maximum number of records of old calls to be stored and available for display.

To display the historical information, enter the following command on the gatekeeper:

gatekeeper# show gatekeeper calls history

The history keyword was added to display call history information along with internal error codes at the
gatekeeper. The number of disconnected calls displayed in response to this command is the number value
specified in the call-history max-size number command. Use of this max-size number helps to reduce excessive
CPU usage in the storage and reporting of this information.

Verifying IEC Options

You can use show command output to display IEC option configuration, to verify that the feature is working, and
to display IEC counter information.

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Prerequisites

Before you can display IEC counter information, you must configure voice statistics settings.

SUMMARY STEPS

1. enable
2. voice statistics type iec
3. voice statistics max-storage-duration {day number-of-days | hour number-of-hours | minute
number-of-minutes}
4. voice statistics time-range periodic interval-length [start hh:mm] [end hh:mm] [days-of-week days]
5. voice statistics time-range since-reset

DETAILED STEPS

Command or Action Purpose

Enables privileged EXEC
enable mode.
1. Example: • Enter your
password if
Router> enable
prompted.
voice statistics type iec
(Optional) Configures the
2. Example: collection of IEC statistics.
Router# voice statistics type iec
(Optional) Configures how
long interval counters are
kept for display.
voice statistics max-storage-duration {day number-of-days| hour • If you want to
number-of-hours | minute number-of-minutes} display counters for
past intervals, you
3. Example: must configure a
storage duration for
expired counters.
Otherwise, once the
Router# voice statistics max-storage-duration day 1
interval has
expired, the
counters are no
longer available.
4. voice statistics time-range periodic interval-length [start hh:mm] [end (Optional) Specifies IEC
hh:mm] [days-of-week days] collection intervals.

Example: • The interval-length

argument takes one
of the following

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Router# voice statistics time-range periodic 30minutes values:
♦ 5minutes
♦ 15minutes
♦ 30minutes
♦ 60minutes
♦ 1day
• The range for
hh:mm is 00:00 to
23:59. The default
for the start
keyword is 00:00.
The default for the
end keyword is
00:00.
• The days argument
takes one of the
following values:
♦ friday-Friday
♦ monday-Monday
♦ saturday-Saturday
♦ sunday-Sunday
♦ thursday-Thursday
♦ tuesday-Tuesday
♦ wednesday-Wednesd
♦ daily-Every
day of the
week
♦ weekdays-Monday
thru Friday
♦ weekend-Saturday
and Sunday

The default is
daily.
(Optional) Enables the
voice statistics time-range since-reset Example: collection of call statistics
5. information accumulated
Router# voice statistics time-range since-reset since the last resetting of
IEC counters.

Displaying IEC Options

Perform this task to verify that the Cisco VoIP Internal Error Codes feature is working.

SUMMARY STEPS

1. enable
2. show running-config
3. show voice cause-code category-q850

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4. show voice iec description string
5. show voice statistics iec {interval number | since-reboot | since-reset}
6. clear voice statistics iec

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC mode.
1. Example: • Enter your password if
prompted.
Router> enable
show running-config
(Optional) Displays the
2. Example: configuration information
currently running on the router.
Router# show running-config
show voice cause-code category-q850
(Optional) Displays Q.850 cause
3. Example: code mapping.
Router# show voice cause-code category-q850
show voice iec description string
(Optional) Displays an IEC
4. Example: description.
Router# show voice iec description 1.1.128.1.5.0
(Optional) Displays IEC statistics.

• Specify the following

show voice statistics iec {interval number| since-reboot|since-reset} displays: statistics by
selected time interval, or
5. Example: statistics since the last
router reboot, or statistics
Router# show voice statistics iec interval 15
since the last instance
when counters were
cleared.
clear voice statistics iec

6. Example: (Optional) Resets IEC counters.

Router# clear voice statistics iec

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Use the following tables when reading debugs and the associated values within the debugs.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Q.931 Call Disconnection Causes
• 2 Codec Negotiation Values
• 3 Tone Types
• 4 FAX-Rate and VAD Capabilities
Values

Q.931 Call Disconnection Causes

These are cause codes from the debug voip ccapi inout command.

Call Disconnection Cause Value (in Hex) Meaning and Number (in Decimal)
CC_CAUSE_UANUM = 0x1 Unassigned number (1)
CC_CAUSE_NO_ROUTE = 0x3 No route to destination (3)
CC_CAUSE_NORM = 0x10 Normal call clearing (16)
CC_CAUSE_BUSY = 0x11 User busy (17)
CC_CAUSE_NORS = 0x12 No user response (18)
CC_CAUSE_NOAN = 0x13 No user answer (19)
CC_CAUSE_REJECT = 0x15 Call rejected (21)
CC_CAUSE_INVALID_NUMBER = 0x1C Invalid number (28)
CC_CAUSE_UNSP = 0x1F Normal, unspecified (31)
CC_CAUSE_NO_CIRCUIT = 0x22 No circuit (34)
CC_CAUSE_NO_REQ_CIRCUIT = 0x2C No requested circuit (44)
CC_CAUSE_NO_RESOURCE = 0x2F No resource (47)
CC_CAUSE_NOSV = 0x3F Service or option not available, or unspecified (63)

Codec Negotiation Values

These codec negotiation values are from the debug voip ccapi inout command.

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Negotiation Value Meaning

codec=0x00000001 G711 ULAW 64K PCM
codec=0x00000002 G711 ALAW 64K PCM
codec=0x00000004 G729
codec=0x00000004 G729IETF
codec=0x00000008 G729a
codec=0x00000010 G726r16
codec=0x00000020 G726r24
codec=0x00000040 G726r32
codec=0x00000080 G728
codec=0x00000100 G723r63
codec=0x00000200 G723r53
codec=0x00000400 GSMFR
codec=0x00000800 G729b
codec=0x00001000 G729ab
codec=0x00002000 G723ar63
codec=0x00004000 G723ar53
codec=0x00008000 CLEAR_CHANNEL

Tone Types
Tone Types Meaning
CC_TONE_RINGBACK 0x1 Ring tone
CC_TONE_FAX 0x2 Fax tone
CC_TONE_BUSY 0x4 Busy tone
CC_TONE_DIALTONE 0x8 Dial tone
CC_TONE_OOS 0x10 Out of service tone
CC_TONE_ADDR_ACK 0x20 Address acknowledgement tone
CC_TONE_DISCONNECT 0x40 Disconnect tone
CC_TONE_OFF_HOOK_NOTICE 0x80 Tone indicating that the phone is off-hook
CC_TONE_OFF_HOOK_ALERT 0x100 A more urgent version of CC_TONE_OFF_HOOK_NOTICE
CC_TONE_CUSTOM 0x200 Custom tone-used when you are specifying a custom tone
CC_TONE_NULL 0x0 Null tone

FAX-Rate and VAD Capabilities Values

Values Meaning
CC_CAP_FAX_NONE 0x1 Fax disabled or not available
CC_CAP_FAX_VOICE 0x2 Voice call
CC_CAP_FAX_144 0x4 14,400 baud
CC_CAP_FAX_96 0x8 9,600 baud
CC_CAP_FAX_72 0x10 7,200 baud

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CC_CAP_FAX_48 0x20 4,800 baud

CC_CAP_FAX_24 0x40 2,400 baud
CC_CAP_VAD_OFF 0x1 VAD disabled
CC_CAP_VAD_ON 0x2 VAD enabled

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Internal Cause Code Table

Each H.323 and SIP standard cause code accurately reflects the nature of the associated internal failure. This
capability makes the H.323 and SIP call control protocols consistent with cause codes that are generated for
common problems. For each internal failure, an ITU-T Q.850 release cause code is also assigned andTable: maps
the new standard categories with the Q.850 release cause code and description that is assigned to each category.

Table: H.323 and SIP Standard Category With Corresponding Q.850 Cause Code Information

Q.850
Standard Category
Standard Category Cause Q.850 Release Cause Description
Description
Code
Typical scenarios include:
Indicates that the destination requested by
Unallocated • The number is not in
1 the calling user cannot be reached because
(unassigned) number the routing table, or it
the number is unassigned.
has no path across the
ISDN network.
Typical scenarios include:

• The wrong transit

network code was
No route to specified Indicates that the gateway is asked to route
dialed.
transit network 2 the call through an unrecognized
• The transit network
(national use) intermediate network.
does not serve this
equipment.
• The transit network
does not exist.
Typical scenarios include: CC_CAUSE_NO_ROUTE

• Domain Name System

Destination address
(DNS) resolution 3 Indicates that the called party cannot be
resolution failure
failure reached because the network that the call
• Invalid session target has been routed through does not serve the
in configuration desired destination.

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Typical scenarios include:

Indicates that the called party cannot be
Send special reached for reasons that are of a long-term
• The dialed number has 4
information tone nature and that the special information tone
a special condition
should be returned to the calling party.
applied to it.
Typical scenarios include:
Misdialed trunk prefix Indicates the erroneous inclusion of a trunk
5
(national use) • The wrong trunk prefix in a called party number.
prefix was dialed.
Typical scenarios include:
Indicates that the channel most recently
Channel unacceptable 6 identified is not acceptable to the sending
• Failed channel on the
entity for use in this call.
network.
Indicates that the user has been awarded the
Call awarded and Typical scenarios include:
incoming call and that the incoming call is
being delivered in an 7
being connected to a channel already
established channel • Successful call.
established to that user for similar calls.
Typical scenarios include:
Preemption 8 Indicates the call is being pre-empted.
• Emergency services
Typical scenarios include: Indicates the call is being pre-empted and
Preemption. Circuit
9 the circuit is reserved for reuse by
reserved for reuse
• Emergency services pre-empting exchange.
Typical scenarios include:
Indicates that the call is being cleared
Normal call clearing 16 because one of the users involved with the
• A call participant hung
call has requested that the call be cleared.
up.
Indicates that the called party is unable to
accept another call because the user busy
Typical scenarios include:
condition has been encountered. This cause
User busy 17 value can be generated by the called user or
• User is already using
by the network. In the case of user
the telephone.
determined user busy, it is noted that the
user equipment is compatible with the call.
Used when the called party does not respond
Typical scenarios include:
to a call establishment message with either
an alerting or connect indication within the
No user responding • The user is not 18
time allotted. The number that is being
answering the
dialed has an active D-channel, but the far
telephone.
end chooses not to answer.
Used when the called party has been alerted
Typical scenarios include:
but does not respond with a connect
No answer from the indication within the time allotted. This
• The user is not 19
user (user alerted) cause is not generated by Q.931 procedures
answering the
but can be generated by internal network
telephone.
timers.
Subscriber absent Typical scenarios include: 20 Used when a mobile station has logged off,
radio contact is not obtained with a mobile

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• The user lost network station, or if a personal telecommunication

connectivity or is out user is temporarily not addressable at any
of range. user-network interface.
Indicates that the equipment sending this
cause code does not wish to accept this call,
although it could have accepted the call
because the equipment sending the cause is
Typical scenarios include:
neither busy nor incompatible.
• Subscriber has a
Call rejected 21
service constraint that
Might also be generated by the network
does not accept this
indicating that the call was cleared because
call.
of a supplementary service constraint. The
diagnostic field might contain additional
information about the supplementary service
and reason for rejection.
Returned to a calling party when the called
Typical scenarios include:
number indicated by the calling party is no
Number changed 22 longer assigned. The new called party
• A subscriber has
number might be optionally included in this
changed their number.
diagnostic field.
Typical scenarios include: Used by a general ISUP protocol
Redirection to a new
23 mechanism that decides that the call should
destination
• Call is forwarded be sent to a different called number.
Indicates that the destination indicated by
Typical scenarios include: the user cannot be reached because an
Exchange routing error 25 intermediate exchange has released the call
• Network is overloaded due to reaching a limit in executing the hop
counter procedure.
Typical scenarios include:
Nonselected user Indicates that the user has not been awarded
26
clearing the incoming call.
• Called number failure
Typical scenarios include:
CC_CAUSE_DESTINATION_OUT_
• Transmission Control OF_ORDER
Protocol (TCP) socket
connection failure
• Problem sending an Indicates that the destination indicated by
H.323 SETUP the user cannot be reached because the
Socket failure 27
• Problem sending a destination's interface is not functioning
Session Initiation correctly.
Protocol (SIP)
INVITE
• Send or receive error The signaling message cannot be delivered
occurs on connected to the remote party.
socket
Invalid number format Typical scenarios include: 28 Indicates that the called party cannot be
reached because the called party number is
not in a valid format or is not complete.

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• the caller is calling out

using a network type
number (enterprise)
rather instead of
Unknown or National.
Typical scenarios include:
Indicates that a supplementary service
Facility rejected 29 requested by the user cannot be provided by
• A network service is
the network.
not functioning.
Typical scenarios include: Included in the STATUS message when the
Response to STATUS reason for generating the STATUS message
30
ENQUIRY • A STATUS message is was the prior receipt of a STATUS
returned. ENQUIRY message.
Typical scenarios include:
Reports a normal event only when no other
Normal, unspecified 31
cause in the normal class applies.
• Normal operation
Typical scenarios include:
Indicates that there is no appropriate circuit
No circuit/channel
• No B-channels are 34 or channel presently available to handle the
available
available to make the call.
selected call.
Typical scenarios include: Indicates that the network is not functioning
Network out of order 38 correctly and that the condition is likely to
• Network failure. last for an extended period.
Typical scenarios include:
Permanent frame mode Included in a STATUS message to indicate
connection is out of 39 that a permanently established frame mode
• Equipment or section
service connection is out of service.
failure.
Included in a STATUS message to indicate
Permanent frame mode Typical scenarios include:
that a permanently established frame mode
connection is 40
connection is operational and capable of
operational • Normal operation.
carrying user information.
Typical scenarios include: Indicates that the network is not functioning
Temporary failure 41 correctly and that the condition is likely to
• Network failure. be resolved quickly.
Typical scenarios include: Indicates that the switching equipment
Switching equipment
42 generating this cause is experiencing high
congestion
• High traffic traffic.
Typical scenarios include:

• Usually reported when

the far-end ISDN Indicates that the network could not deliver
Access information
switch removes some 43 access information to the remote user as
discarded
piece of information requested.
before
tandem-switching a
call.
Typical scenarios include: 44

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Requested • Occurs during glare Returned when the circuit or channel

circuit/channel not condition when both indicated by the requested entity cannot be
available sides are selected provided by the other side of the interface.
top-down or
bottom-up. Change the
Allocation Direction
so that one end is
top-down and the other
is bottom-up.
Typical scenarios include:
Indicates that there are no pre-emptable
Precedence call • Caller is busy and the
46 circuits or that the called user is busy with a
blocked priority level of active
call of equal or higher pre-emptable level.
call is equal or higher
than the incoming call.
Typical scenarios include:
CC_CAUSE_NO_RESOURCE
Internal resource • Out of memory
47
allocation failure • Internal access to the
TCP socket is Indicates a "resource unavailable" event.
unavailable
CC_CAUSE_QOS_UNAVAILABLE
Typical scenarios include:
QoS error 49
• Quality of service
Indicates that the requested QoS cannot be
(QoS) error
provided.
Typical scenarios include:
Indicates that the user has requested a
Requested facility not
• The caller is trying to 50 supplementary service that the user is not
subscribed
use a service that is not authorized to use.
permitted.
Typical scenarios include:
Indicates that although the calling party is a
Outgoing calls barred
member of a CUG for the outgoing CUG
within Closed User • Subscriber 53
call, outgoing calls are not allowed for this
Group (CUG) configuration contains
member of the CUG.
this limitation.
Typical scenarios include:
Indicates that although the called party is a
Incoming calls barred
member of a CUG for the incoming CUG
within Closed User • Subscriber 55
call, incoming calls are not allowed for this
Group (CUG) configuration contains
member of the CUG.
this limitation.
Typical scenarios include:
Indicates that the user has requested a bearer
Bearer capability not capability which is implemented on the
• The caller is not 57
authorized equipment but the user is not authorized to
authorized to use the
use.
bearer capability.
Bearer capability not Typical scenarios include: 58 Indicates that the user has requested a bearer
presently available capability which is implemented by the
equipment and is currently unavailable.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

• A call is placed with a

bearer capacity that the
service provider does
not have the capacity
to supply.
Inconsistency in
Typical scenarios include: Indicates that there is an inconsistency in the
designated outgoing
62 designated outgoing access information and
access information and
• Network error. subscriber class.
subscriber class
Typical scenarios include: Reports a service or option not available
Service or option not
63 event only when no other cause in the
available, unspecified
• Service not available. service or option not available class applies.
Typical scenarios include:
CC_CAUSE_BEARER_CAPABILITY_
NOT_IMPLEMENTED
• No codec match
Media negotiation occurred.
65
failure • H.323 or H.245
Indicates that the equipment sending this
problem leading to
cause does not support the bearer capability
failure in media
requested.
negotiation
Typical scenarios include:
Indicates that the equipment sending this
Channel type not
66 cause does not support the channel type
implemented • Channel type match
requested.
not found.
Typical scenarios include:
Indicates that the equipment sending this
Requested facility not
69 cause does not support the requested
implemented • Service type match not
supplementary service.
found.
Indicates that the calling party has requested
Only restricted digital
Typical scenarios include: an unrestricted bearer service but that the
information bearer
70 equipment sending this cause only supports
capability is available
• Routing error. the restricted version of the requested bearer
(National use)
capacity.
Typical scenarios include: Reports a service or option not implemented
Service or option not
event only when no other cause in the
implemented, 79
• Service not service or option not implemented class
unspecified
implemented. applies.
Typical scenarios include:
Indicates that the equipment sending the
• The far-end switch did
Invalid call reference cause has received a message with a call
not recognize the call 81
value reference which is not currently in use on
reference for a
the user-network interface.
message sent by the
gateway.
Typical scenarios include:
Identified channel does Indicates a call attempt on a channel that is
82
not exist not configured.
• Fractional PRI error.
Typical scenarios include: 83

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A suspended call • Call ID mismatch Indicates a call resume has been attempted
exists, but this call with a call identity which differs from that
identity does not in use for any presently suspended calls.
Typical scenarios include: Indicates that the network has received a call
Call identity in use 84 suspended request containing a call identity
• Equipment error. which is already in use for a suspended call.
Indicates that the network has received a call
Typical scenarios include:
resume request containing a call identity
No call suspended 85
information element which does not indicate
• Equipment error.
any suspended call.
Typical scenarios include:
Indicates that the network has received a call
Call having the
identity information element indicating a
requested call identity • Network timeout 86
suspended call that has in the meantime
has been cleared • Call cleared by remote
been cleared wile suspended.
user.
Typical scenarios include:
User is not a member Indicates that the called user for the
of Closed User Group 87 incoming CUG call is not a member of the
• Caller is not
(CUG) specified CUG.
authorized.
Typical scenarios include:

• Number dialed is not

capable of this type of
Indicates that the equipment sending this
call.
Incompatible cause has received a request to establish a
• Caller is calling a 88
destination call which has compatibility attributes which
restricted line in
cannot be accommodated.
unrestricted mode.
• Caller is calling a
POTS phone using
unrestricted mode.
Typical scenarios include:
Nonexistent Closed Indicates that the specified CUG does not
90
User Group (CUG) • Configuration or exist.
dialing error.
Typical scenarios include:
Invalid transit network Indicates that a transit network identification
selection (National • Network error. 91 was received which is of an incorrect
use) • Identification format.
mismatch
Typical scenarios include: CC_CAUSE_INVALID_MESSAGE
Invalid message
95
received error • An invalid message
was received Indicates an invalid message event.
Mandatory IE missing Typical scenarios include: 96 CC_CAUSE_MANDATORY_IE_
error MISSING
• Mandatory Contact
field missing in SIP
message. Indicates that the equipment sending this

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• Session Description cause code has received a message that is

Protocol (SDP) body is missing an information element (IE). This
missing. IE must be present in the message before the
message can be processed.
Indicates that the equipment sending this
Typical scenarios include:
Message type cause has received a message which is
nonexistent or not 97 missing an information element that must be
• Message type
implemented present in the message before the message
information is missing.
can be processed.
Typical scenarios include:
Message not Indicates that the equipment sending this
compatible with call cause has received a message such that the
• ISDN protocol
state or message type 98 procedures do not indicate that this is a
mismatch
nonexistent or not permissible message to receive while in this
• ISDN state machine
implemented call state.
violation
Indicates that the equipment sending this
cause has received a message which
An information
Typical scenarios include: includes information elements or parameters
element or parameter
99 not recognized because the information
does not exist or is not
• Element mismatch element or parameter names are not defined
implemented
or are defined but not implemented by the
equipment.
CC_CAUSE_INVALID_IE_ CONTENTS

Typical scenarios include:

Indicates that the equipment sending this
Invalid IE contents
• SIP Contact field is 100 cause code has received an IE that it has
error
present, but format is implemented. However, the equipment
bad sending this cause code has not
implemented one or more of the specific
fields.
Typical scenarios include: CC_CAUSE_MESSAGE_IN_
INCOMP_CALL_STATE
Message in invalid call • An unexpected
101
state message was received
that is incompatible Indicates that a message has been received
with the call state that is incompatible with the call state.
Typical scenarios include:

• No H.323 call
CC_CAUSE_RECOVERY_ON_
proceeding
TIMER_EXPIRY
• No H.323 alerting or
Call setup timeout connect message
102
failure received from the
Indicates that a procedure has been initiated
terminating gateway
by the expiration of a timer in association
• Invite expires timer
with error handling procedures.
reached maximum
number of retries
allowed

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Indicates that the equipment sending this

Parameter nonexistent Typical scenarios include:
cause has received a message which
or not implemented-
103 includes parameters not recognized because
passed on (National • Configuration
the parameters are not defined or are defined
use) mismatch.
but not implemented on the equipment.
Typical scenarios include: Indicates that the equipment sending this
Message with
cause has discarded a received message
unrecognized 110
• Unrecognized which includes a parameter that is not
parameter discarded
parameter. recognized.
Typical scenarios include: Reports a protocol error event only when no
Protocol error,
111 other cause in the protocol error class
unspecified
• Protocol error. applies.
CC_CAUSE_INTERWORKING
Typical scenarios include:

• Failed to send message

Internal error 127 Indicates that there has been interworking
to Public Switched
with a network that does not provide causes
Telephone Network
for actions it takes. Precise cause cannot be
(PSTN)
ascertained.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

This section describes events received and status codes returned by Tcl IVR scripts. This chapter includes the
following topics:

• Events
• Status Codes

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Events
• 2 Status Codes
♦ 2.1 Authentication Status
♦ 2.2 Authorization Status
♦ 2.3 Digit Collection Status
♦ 2.4 Consult Response
♦ 2.5 Consult Status
♦ 2.6 Disconnect Cause
♦ 2.7 Facility
♦ 2.8 Feature Type
♦ 2.9 Leg Setup Status
♦ 2.10 Media Status
♦ 2.11 Transfer Status
♦ 2.12 VoiceXML Dialog
Completion Status

Events
The following events can be received by the Tcl IVR script. Any events received that are not included below are
ignored.

Event Description
ev_address_resolved List of endpoint addresses.
ev_alert An intermediate event generated by the leg setup or leg setup_continue commands to set
up a call. If specified in the callinfo parameter, 'notifyEvents, the script receives an
ev_alert message once the destination endpoint is successfully alerted. The script running
in the transferee gateway could then disconnect the leg towards the transferring endpoint.

If this event is an intercepted event, the application needs to use the leg setup_continue

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command to allow the system to continue with the setup.

A special wildcard event that can be used in the state machine to represent any event that
ev_any_event
might be received by the script.
Confirms the completion of the aaa authorize command. You can use the evt_status
ev_authorize_done
info-tag to determine the authorization status (whether it succeeded or failed).
Confirms the completion of the authentication command. You can use the evt_status
ev_authenticate_done
info-tag to determine the authentication status (whether it succeeded or failed).
ev_call_timer0 Indicates that the call-level timer expired.
Confirms the completion of the leg collectdigits command on the call leg. You can then
ev_collectdigits_done use the evt_status info-tag to determine the status of the command completion. You can
use the evt_dcdigits info-tag to retrieve the collected digits.
An intermediate event generated by the leg setup or leg setup_continue commands to set
up a call.

If the callinfo paramater, notifyEvents, is specified, the script receives an ev_connected

ev_connected
message when the system receives a connect event from the destination switch.

If this event is an intercepted event, the application needs to use the leg setup_continue
command to allow the system to continue with the setup.
ev_consult_request Indicates a call-transfer consultation-id request from an endpoint.
Indicates a response to the leg consult request command. For return codes, see Consult
ev_consult_response
Status under Status Codes.
Indicated the completion of a leg consult response command. For return codes, see
ev_consultation_done
Consult Response under Status Codes.
Confirms the completion of the connection create command. You can use the
ev_create_done
evt_connection info-tag to determine the ID of the completed connection.
Confirms the completion of the connection destroy command. You can use the
ev_destroy_done
evt_connection info-tag to determine the ID of the connection that was destroyed.
Indicates that a digit key is pressed and released. You can use the evt_digit info-tag to
determine which digit was pressed. You can use the evt_digit_duration info-tag to
ev_digit_end
determine how long (in seconds) the digit was pressed and to detect long pounds or long
digits.
ev_disconnect_done Indicates that the call leg has been cleared.
Indicates that one of the call legs needs to disconnect. On receiving this event, the script
ev_disconnected must issue a leg disconnect on that call leg. You can use the evt_legs info-tag to
determine which call leg disconnected.
ev_disc_prog_ind Indicates that a DISC/PI message is received at a call leg.
ev_facility Indicates a response to a leg facility command.
Indicates that an application that called this script is requesting that the script return the
call leg. The script receiving this event can clean up and return the leg with a handoff
ev_grab
return command. Whether this is done is at the discretion of the script receiving the
ev_grab event.
Indicates a hook flash (such as a quick onhook-offhook in the middle of a call), assuming
ev_hookflash
that the underlying platform or interface supports hook flash detection.

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Indicates that the script received one or more call legs from another application. When the
ev_handoff script receives this event, you can use the evt_legs and the evt_connections info-tags to
obtain a list of the call legs and connection IDs that accompanied the ev_handoff event.
Indicates that the leg timer expired. You can use the evt_legs info-tag to determine which
ev_leg_timer
leg timer expired.
Indicates that the prompt playout either completed or failed. You can use the evt_status
ev_media_done
info-tag to determine the completion status.
An intermediate event generated by the leg setup or leg setup_continue commands to set
up a call.

If the callinfo paramater, notifyEvents, is specified, the script receives an ev_proceeding

ev_proceeding
message when the system receives a proceeding event from the remote end.

If this event is an intercepted event, the application needs to use the leg setup_continue
command to allow the system to continue with the setup.
An intermediate event generated by the leg setup or leg setup_continue commands to set
up a call.

If the callinfo paramater, notifyEvents, is specified, the script receives an ev_progress

ev_progress
message when the system receives a progress event from the destination switch.

If this event is an intercepted event, the application needs to use the leg setup_continue
command to allow the system to continue with the setup.
Indicates that a call leg that was sent to another application (using handoff callappl) has
been returned. This event can be accompanied by one or more call legs that were created
by the called application. When the script receives this event, you can use the evt_legs and
ev_returned the evt_connections info-tags to obtain a list of the call legs and connection IDs that
accompanied the ev_returned event. You can use the evt_iscommand_done info-tag to
verify that all of the call legs sent have been accounted for, meaning that the handoff
callappl command is complete.
Indicates that the leg setup command has finished. You can then use the evt_status
ev_setup_done info-tag to determine the status of the command completion (whether the call was
successfully set up or failed for some reason).
Indicates that the system received a call. This event and the ev_handoff event are the
ev_setup_indication
events that initiate an execution instance of a script.
ev_transfer_request Indicates a call transfer from an endpoint to the application.
An intermediate event generated by the leg setup command. If specified in the callinfo
ev_transfer_status parameter, notifyEvents, the script receives an ev_trasfer_status message. The ev_status
information tag would then contain the status value of the call transfer.
Received when the VXML dialog completes. This could be because of a VXML dialog
executing an <exit/> tag or interpretation completing the current document without a
ev_vxmldialog_done transition to another document. The dialog could also complete due to an interpretation
failure or a document error. This completion status is also available through the evt_status
info-tag.

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Received by the Tcl IVR application when the VXML dialog initiated on a leg executes a
sendevent object tag. The VXML subevent name is available through the evt_vxmlevent
info-tag. All events thrown from the dialog markup are of the form vxml.dialog.*. All
ev_vxmldialog_event
events generated by the system-perhaps as an indirect reaction to the VXML document
executing a certain tag or throwing a certain event like the dialog completion event- are of
the form vxml.session.*.

Status Codes
The evt_status info-tag returns a status code for the event received. This sections lists the possible status codes
and their meaning.

Status codes are grouped according to function. The first two characters of the status code indicate the grouping.

• au-Authentication status
• ao-Authorization status
• cd-Digit collection status
• cr-Consult response
• cs-Consult status
• di- Disconnect cause
• fa-Facility
• ft-Feature type
• ls-Leg setup status
• ms-Media status
• ts-Transfer status
• vd-Voice dialog completion status

Authentication Status
Authentication status is reported in au_>xxx format:

Value for xxx Description

000 Authorization was successful.
001 Authorization error.
002 Authorization failed.

Authorization Status
Authorization status is reported in ao_>xxx format:

Value for xxx Description

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000 Authorization was successful.

001 Authorization error.
002 Authorization failed.

Digit Collection Status

Digit collection status is reported in cd_xxx format:

Value for
Description
xxx
The digit collection timed out, because no digits were pressed and not enough digits were collected
001
for a match.
002 The digit collection was aborted, because the user pressed an abort key.
The digit collection failed, because the buffer overflowed and not enough digits were collected for
003
a match.
004 The digit collection succeeded with a match to the dial plan.
005 The digit collection succeeded with a match to one of the patterns.
006 The digit collection failed because the number collected was invalid.
007 The digit collection was terminated because an ev_disconnected event was received on the call leg.
008 The digit collection was terminated because an ev_grab event was received on the call leg.
009 The digit collection successfully turned on digit reporting to the script.
010 The digit collection was terminated because of an unsupported or unknown feature or event.

Consult Response
Feature type is reported in cr_xxx format:

Value for xxx Description

000 Success
001 Failed, invalid state
002 Failed, timeout
003 Failed, abandon
004 Failed, protocol error

Consult Status
Feature type is reported in cs_xxx format:

Value for xxx Description

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000 Consultation success, consult-id available

001 Consultation failed, request timeout
002 Consultation failed
003 Consultation failed, request rejected
004 Consultation failed, leg disconnected
005 Consultation failed, operation unsupported

Disconnect Cause
Disconnect causes use the format di_xxx where xxx is the Q931 cause code. Possible values are:

Value for xxx Description

000 Uninitialized
001 Unassigned number
002 No route to the transit network
003 No route to the destination
004 Send information tone
005 Misdialed trunk prefix
006 Unacceptable channel
007 Call awarded
008 Preemption
009 Preemption reserved
016 Normal
017 Busy
018 No response from the user
019 No answer from the user
020 Subscriber is absent
021 Call rejected
022 Number has changed
026 Selected user is clearing
027 Destination is out of order
028 Invalid number
029 Facility rejected
030 Response to status inquiry
034 No circuit available
035 Requested VPCI VCI is not available
036 VPCI VCI assignment failure
037 Cell rate is not available
038 Network is out of order
039 Permanent frame mode is out of service

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040 Permanent frame mode is operational

041 Temporary failure
042 Switch is congested
043 Access information has been discarded
044 No required circuit
045 No VPCI VCI is available
046 Precedence call blocked
047 No resource available
048 DSP error
049 QoS is not available
050 Facility is not subscribed
053 Outgoing calls barred
055 Incoming calls barred
057 Bearer capability is not authorized
058 Bearer capability is not available
062 Inconsistency in the information and class
063 Service or option not available
065 Bearer capability is not implemented
066 Change type is not implemented
069 Facility is not implemented
070 Restricted digital information only
079 Service is not implemented
081 Invalid call reference value
082 Channel does not exist
083 Call exists and call ID in use
084 Call ID in use
085 No call suspended
086 Call cleared
087 User is not in CUG
088 Incompatible destination
090 CUG does not exist
091 Invalid transit network
093 AAL parameters not supported
095 Invalid message
096 Mandatory information element (IE) is missing
097 Message type is not implemented
098 Message type is not compatible
099 IE is not implemented
100 Invalid IE contents
101 Message in incomplete call state
102 Recovery on timer expiration

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103 Nonimplemented parameter was passed on

110 Unrecognized parameter message discarded
111 Protocol error
127 Internetworking error
128 Next node is unreachable
129 Holst Telephony Service Provider Module (HTSPM) is out of service
160 DTL transit is not my node ID

Facility
Leg setup requesting address resolution status is reported in fa_xxx format:

Value for xxx Description

000 supplementary service request succeeded
003 supplementary service request unavailable
007 supplementary service was invoked in an invalid call state
009 supplementary service was invokes in a non-incoming call leg
010 supplementary service interaction is not allowed
050 MCID service is not subscribed
051 MCID request timed out
052 MCID is not configured for this interface

Feature Type
Feature type is reported in ft_xxx format:

Value for xxx Description

001 Fax
002 Modem
003 Modem_phase
004 Hookflash
005 OnHook
006 OffHook

Leg Setup Status

Leg setup status is reported in ls_xxx format:

Value for xxx Description

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000 The call is active or was successful.

001 The outgoing call leg was looped.
The call setup timed out (meaning that the destination phone was alerting, but no one
002
answered). The limit of this timeout can be specified in the leg setup command.
003 The call setup failed because of a lack of resources in the network.
004 The call setup failed because of an invalid number.
005 The call setup failed for reasons other than a lack of resources or an invalid number.
006 Unused; setup failure.
007 The destination was busy.
008 The incoming side of the call disconnected.
009 The outgoing side of the call disconnected.
010 The conferencing or connecting of the two call legs failed.
011 Supplementary services internal failure
012 Supplementary services failure
013 Supplementary services failure. Inbound call leg was disconnected.
014 The call was handed off to another application.
015 The call setup was terminated by an application request.
016 The outgoing called number was blocked.
026 Leg redirected
031 Transfer request acknowledge
032 Transfer target alerting (future SIP use)
033 Transfer target trying (future SIP use)
040 Transfer success
041 Transfer success with transfer-to party connected (SIP only)
042 Transfer success unacknowledged (SIP only)
050 Transfer fail
051 Transfer failed, bad request (SIP only)
052 Transfer failed, destination busy
053 Transfer failed, request cancelled
054 Transfer failed, internal error
055 Transfer failed, not implemented (SIP only)
056 Transfer failed, service unavailable or unsupported
057 Transfer failed, leg disconnected
058 Transfer failed, multiple choices (SIP only)
059 Transfer failed, timeout; no response to transfer request

Media Status
Media status is reported in ms_xyy format:

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x indicates the yy indicates the status of the

command command
Value for x Description Value for yy Description
The command was
Status for a media play
0 00 successful and the
command.
prompt finished.
Status for a media record
1 01 Failure
command.
Status for a media stop Unsupported feature or
2 02
command. request
Status for a media pause Invalid host or URL
3 03
command. specified
Status for a media resume
4 04 Received disconnected
command.
The prompt was
Status for a media seek
5 05 interrupted by a key
command to forward.
press.
Status for a media seek
6
command to rewind.

Transfer Status
Transfer status is reported in ts_xxx format:

Value for xxx Description

000 Generic transfer success
001 Transfer success, transfer-to party is alerting
002 Transfer success, transfer-to party is answered
003 Transfer finished; however, the result of the transfer is not guaranteed
004 Transfer request is accepted
005 Transferee is trying to reach transfer-to party
006 Transfer request is rejected by transferee
007 Invalid transfer number
008 Transfer-to party unreachable
009 Transfer-to party is busy

VoiceXML Dialog Completion Status

VoiceXML dialog completion status is reported in vd_xxx format:

Value for xxx Description

000 Normal completion because of the <exit> tag or execution reaching the end of the document.
001 Termination because of the default VXML event handling requiring VXML termination.

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002 Terminated by the Tcl IVR application.

003 Internal failure.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

An FXS interface connects the router or access server to end-user equipment such as telephones, fax machines,
and modems. The FXS interface supplies ring, voltage, and dial tone to the station and includes an RJ-11
connector for basic telephone equipment, keysets, and PBXs. In Figure: FXS Signaling Interfaces, FXS signaling
is used for end-user telephony equipment, such as a telephone or fax machine.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Figure: FXS Signaling Interfaces
• 2 FXS Hardware Troubleshooting
♦ 2.1 Software Compatibility
♦ 2.2 Cabling
◊ 2.2.1 RJ-11 Connectors
◊ 2.2.2 RJ-21 Connectors on the High-Density Analog
Telephony Network Module
◊ 2.3 Shutdown Port
◊ 2.4 Disabling a Port on a Multiple Port Card
♦ 3 Ring Voltage Problems
◊ 3.1 Ringing Voltages
◊ 3.2 Idle Battery Voltage
◊ 3.3 Idle Line Voltages
⋅ 3.3.1 Table: FXS Idle Voltage
◊ 3.4 Ring Voltage Problems
⋅ 3.4.1 Answering and Call Initiation Problems with
Automated Telephony Devices
⋅ 3.4.2 Ringing Problems
⋅ 3.4.3 FXS Ring Failure in the United Kingdom
♦ 4 Unbreakable Dial Tone
♦ 5 No LED When Phone Off the Hook

Figure: FXS Signaling Interfaces

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FXS Hardware Troubleshooting

An FXS interface connects directly to a standard telephone, fax machine, or similar device and supplies ring,
voltage, and dial tone.

Troubleshoot FXS hardware by checking the following sections:

• Software Compatibility
• Cabling
• Shutdown Port
• Disabling a Port on a Multiple Port Card

Software Compatibility
To ensure that your FXS card is compatible with your software, check the following:

• For network modules inserted into Cisco 2600 series, Cisco 3600 series, and Cisco 3700 series, check the
Overview of Cisco Network Modules for Cisco Access Routers.
• For interface cards inserted into Cisco 1600 series, Cisco 1700 series, Cisco 2600 series, Cisco 3600
series, Cisco 3700 series, and Cisco ICS 7750 platforms, check Voice Interface Cards.

Cabling
Two types of cabling are supported for Cisco FXS interfaces. They are described in the following sections:

• RJ-11 Connectors
• RJ-21 Connectors on the High-Density Analog Telephony Network Module

Note: For FXS connections, use a 2-wire (RJ-11) cable. A 4-wire cable can cause the second port to busy out.

RJ-11 Connectors

The two-port and four-port FXS interface cards support the RJ-11 connector. Illustrations of the connector ports
are shown in Figure: Two-Port FXS Card Front Panel and Figure: Four-Port FXS/DID Card Front Panel.
Information about LEDs can be found in Voice Interface Cards.

Figure: Two-Port FXS Card Front Panel

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Figure: Four-Port FXS/DID Card Front Panel

For information about the VIC-2FXS interface card, refer to Understanding Foreign Exchange Station (FXS)
Voice Interface Cards, document ID 7938.

RJ-21 Connectors on the High-Density Analog Telephony Network Module

The High-Density Analog Telephony network module supports an RJ-21 connector. This network module
supports both FXS and FXO traffic. An illustration of the connector port is shown in Figure: High-Density
Analog Telephony Network Module. Information about LEDs and pinouts can be found in Connecting
High-Density Analog Telephony Network Modules to a Network.

Figure: High-Density Analog Telephony Network Module

Shutdown Port
If the port is not working, be sure the port is not shut down. Enter the show voice port command with the voice
port number that you are troubleshooting. The output will tell you:

• If the voice port is up. If it is not, use the no shutdown command to make it active.
• What parameter values have been set for the voice port, including default values (which do not appear in
the output from the 'show running-config' command). If these values do not match those of the telephony
connection you are making, reconfigure the voice port.

Disabling a Port on a Multiple Port Card

If you shut down a port on a multiple-port card, you can disable all of the ports on that card. If only one port is
bad and the others are working, in many cases you can disable the bad port and then use the working ports until a
replacement arrives. To disable a bad port, use one of the following methods:

• On a Cisco universal gateway, such as the Cisco AS5350, Cisco AS5400, Cisco AS5800, and Cisco
AS5850, busy out the port using the busyout command. This setting allows the port to be taken out of

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service without disrupting the Cisco IOS configuration. See the product documentation for details:
♦ Cisco AS5350 product documentation
♦ Cisco AS5400 product documentation
♦ Cisco AS5800 product documentation
♦ Cisco AS5850 product documentation
• On other Cisco gateways, remove the port from the dial peer. Refer to Dial Peer Configuration on Voice
Gateway Routers to configure the dial peer.

Ring Voltage Problems

Telephone exchanges and FXSs need to supply DC battery and AC ringing to enable the connected telephone
equipment to transmit speech energy and to power the telephone equipment's ringing device. This section
discusses what voltages are supplied by various Cisco FXS interfaces and how to overcome some known issues
regarding voltage levels.

Ringing Voltages
The industry standard for PBX and key systems requires that the ring detection circuit be able to detect a ringing
signal as low as 40 Vrms. This voltage takes into account the effects of load and cabling voltage drop on a ringing
signal generated from a central office (CO). Conversely, the CO (exchange) must supply ringing with enough
power to drive the maximum load over the maximum cable length. In order to meet this requirement, a CO-based
unit must present a ringing signal with an amplitude of approximately 85 to 100 Vrms. Cisco voice gateways are
intended for use as on premise services (ONS) equipment that is colocated or fairly close to equipment that
detects ringing, so it can therefore use a lower ringing voltage and still meet the 40 Vrms 5 Ringer Equivalence
Number (REN) requirement.

Idle Battery Voltage

Cisco voice gateways were designed for ONS connections and by default the FXS interface supplies either -24
Vdc or -36 Vdc idle battery, whereas off premise services, such as a CO, would require voltages of -48 V because
it might have to interconnect over much greater cable lengths. Certain Cisco FXS interfaces can be configured to
supply higher voltages.

Idle Line Voltages

Table: FXS Idle Voltage shows idle line voltages supplied by various Cisco gateway FXS interfaces.

Table: FXS Idle Voltage

FXS Interface Idle Voltage

VG248 -36V
VIC-2FXS -26V
VIC-2DID -24V (low) -48V (high)

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ASI 81 and ASI 160 -24V (low) -48V (high)

IAD 24xx-FXS -24V (low) -48V (high)
1730 IAD -24V (low) -48V (high)
VIC-4FXS/DID -48V

Ring Voltage Problems

Voltage problems can cause three types of problems:

• Answering and Call Initiation Problems with Automated Telephony Devices

• Ringing Problems
• FXS Ring Failure in the United Kingdom

Certain automated devices, such as fax machines, answer machines, multiline phones and voice mail systems,
look at the line voltage in order to deduce if the line is busy or idle. If another device is off hook, then the line
voltage drops, and the automated system does not answer or initiate a call. If the threshold being used is close to
-24 V or higher, this can cause the device not to work as expected.

Certain phones might not ring when the default ring voltage and ring frequency are applied from the Cisco FXS
interface.

For situations where the line voltage is not high enough, a ring booster can be installed between the interface card
and the network.

Answering and Call Initiation Problems with Automated Telephony Devices

In voice port configuration mode, configure the idle-voltage command on the voice port of the FXS to increase
idle battery voltage from -24 V to -48 V. The idle-voltage low setting designates -24 V and the idle-voltage high
setting designates -48 V.

Note: This option is not available on VG248, VIC-2FXS, VIC2-2FXS, VIC3-2FXS/DID,

VIC3-2FXS-E/DID, VIC-4FXD/DID, VIC3-4FXD/DID and WS-x6624 FXS interfaces.

Ringing Problems

Phone manufacturers sometimes use frequency filters known as antitinkle circuits to prevent ringer devices from
sounding while the user is dialing. Sometimes it is necessary to adjust the frequency of the ring to suit the
connected device.

Configure the ring frequency for Cisco modular access routers by issuing the following command:

Router(config-voiceport)# ring frequency ?

25 ring frequency 25 Hertz
50 ring frequency 50 Hertz

Configure the ring frequency for the Cisco IAD2400 platform by issuing the following command:

Router(config-voiceport)# ring frequency ?

20 ring frequency 20 Hertz
30 ring frequency 30 Hertz

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To prevent ringer devices from sounding, you can also provide a voltage threshold so that the lower voltages,
which can be produced during dialing, are ignored. Increasing the voltage can overcome this.

Configure the DC offset voltage on Cisco IAD2400 series routers by issuing the following command:

Router(config-voiceport)# ring dc-offset ?

10-volts Ring DC offset 10 volts
20-volts Ring DC offset 20 volts
24-volts Ring DC offset 24 volts

Note: This command sequence can be used only for Cisco IAD2400 series routers. The 24-V ring DC offset
setting is available for Cisco IOS 12.2(11)T and later releases.

FXS Ring Failure in the United Kingdom

A telephone approved for the United Kingdom might fail to ring when connected to a Cisco FXS port. The failure
results from a physical interoperability issue and is independent of Cisco hardware or software. British Telecom
did not implement RJ-11 type connectors when it adopted plug-and-socket connection methodology. RJ-11
connectors allow parallel connectivity for the transmission path and the ringer circuit. They were not used because
older telephones needed to have their ringer circuits connected in series due to a requirement for high current.

Outside the United Kingdom, ringer circuitry is self-contained in each phone. The U.K. implementation puts the
capacitor, which provides the AC ring path, and the antitinkle feature (prevents the bell or ringer from sounding
when pulse dialing is used) externally in the first socket, connected to the local loop.

In the United Kingdom, certain British Approval Board for Telecommunications (BABT) telephones fail to ring
when they are connected to FXS ports on Cisco voice-enabled routers and switches. Outgoing calls can be made
and voice communication in both directions can be established. However, incoming calls do not ring the
telephone. These telephones functioned correctly before they were connected to the FXS ports.

Because a proprietary connection system is implemented, you must use an adapter to connect the telephone to an
FXS port. The adapter must be a master that contains the capacitor, or the telephone fails to ring.

For a schematic and more information, refer to Understanding Why Telephones in the United Kingdom
Connected to Cisco FXS Interfaces May Fail to Ring, document ID 25800.

Unbreakable Dial Tone

A common problem encountered in a VoIP network is being unable to break dial tone. The router seizes a line on
the local PBX but when digits are dialed, the dial tone stays. The calling party is unable to pass the dual-tone
multifrequency (DTMF) tones or digits to the terminating device, resulting in callers being unable to dial the
desired extension or interact with a device that needs DTMF tones such as a voice mail or an interactive voice
response (IVR) application. This problem can result from a number of sources, for example:

• DTMF tones are not passed.

• DTMF tones are not understood.
• DTMF tones are too distorted to be understood.
• Other signaling and cabling issues occur.

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Make sure the dial type is set as DTMF on both the router and the PBX. The FXS port does not pass on the digits;
therefore, this setting is not available on an FXS port. However, this setting can be changed on FXO and E&M
ports:

Router(config-voiceport)# dial-type ?
dtmf touch-tone dialer
mf mf-tone dialer
pulse pulse dialer

For more information, refer to Inability To Break Dialtone in a Voice over IP Network, document ID 22376.

No LED When Phone Off the Hook

Verify if you have an analog or digital card. If you have an analog card like the VIC-2FXS or the VIC2-4FXS,
you might have one of the following problems:

• The port is in a shutdown state.

• The port is in a park state.
• The port is bad.

If you have a digital card like the NM-2V, you might have bad DSPs.

Use the following procedure if there is no LED when your phone is off hook:

1. Check the cable to make sure that it is RJ-11 with two pins for the FXS port.
2. Test the LED using a different phone.
3. Check your Cisco IOS version to make sure that the feature set is either IP Plus or Enterprise Plus.
4. If Steps 1 to 3 do not work, replace the voice interface card (VIC).

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An FXO interface is used for trunk, or tie line, connections to a PSTN CO or to a PBX that does not support E&M
signaling (when local telecommunications authority permits). This interface is of value for off-premises station
applications. Figure: FXS and FXO Signaling Interfaces shows an FXS connection to a telephone and an FXO
connection to the PSTN at the far side of a WAN.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Figure: FXS and FXO Signaling Interfaces
• 2 FXO Hardware Troubleshooting
♦ 2.1 Software Compatibility
♦ 2.2 Cabling
◊ 2.2.1 RJ-11 Connectors
◊ 2.2.2 RJ-21 Connectors on the High-Density Analog
Telephony Network Module
◊ 2.3 Shutdown Port
◊ 2.4 Disabling a Port on a Multiple Port Card
♦ 3 FXO Disconnect Failure
♦ 4 Troubleshooting FXO Answer and Disconnect Supervision
◊ 4.1 Monitoring and Maintaining FXO Answer and
Disconnect Supervision
♦ 5 Unbreakable Dial Tone
♦ 6 Troubleshooting Caller ID Problems
◊ 6.1 Calling Number Lost, Name Delivered
◊ 6.2 Calling Number Delivered, Name Lost

Figure: FXS and FXO Signaling Interfaces

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FXO Hardware Troubleshooting

An FXO interface is used for trunk connections. Troubleshoot FXO hardware by checking the following sections:

• Software Compatibility
• Cabling
• Shutdown Port
• Disabling a Port on a Multiple Port Card

Software Compatibility
To ensure that your card is compatible with your software, check the following:

• For network modules inserted into Cisco 2600 series, Cisco 3600 series, and Cisco 3700 series routers,
refer to Overview of Cisco Network Modules for Cisco Access Routers.
• For interface cards inserted into Cisco 1600 series, Cisco 1700 series, Cisco 2600 series, Cisco 3600
series, Cisco 3700 series, and Cisco ICS 7750 platforms, refer to Voice Interface Cards.

Cabling
Two types of cabling are supported for Cisco FXO interfaces. They are described in the following sections:

• RJ-11 Connectors
• RJ-21 Connectors on the High-Density Analog Telephony Network Module

Note: For FXO connections, use a 2-wire (RJ-11) cable. A 4-wire cable can cause the second port to busy out.

RJ-11 Connectors

The two-port and four-port FXO interface cards support the RJ-11 connector. Illustrations of the connector ports
are shown in Figure: Two-Port FXO Card Front Panel and Figure: Four-Port FXO Card Front Panel. Information
about LEDs can be found in the "Connecting Voice Interface Cards to a Network" chapter of the Cisco Interface
Card Hardware Installation Guide.

Figure: Two-Port FXO Card Front Panel

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Figure: Four-Port FXO Card Front Panel

RJ-21 Connectors on the High-Density Analog Telephony Network Module

The High-Density Analog Telephony network module supports an RJ-21 connector. This network module
supports both FXS and FXO traffic. An illustration of the connector port is shown in Figure: High-Density
Analog Telephony Network Module. Information about LEDs and pinouts can be found in the "Connecting
High-Density Analog Telephony Network Modules to a Network" chapter of the Cisco Network Modules
Hardware Installation Guide.

Figure: High-Density Analog Telephony Network Module

Image:62292p.jpg

Shutdown Port
If the port is not working, be sure the port is not shut down. Enter the show voice port command with the voice
port number that you are troubleshooting. The output will tell you:

• If the voice port is up. If it is not, use the no shutdown command to make it active.
• What parameter values have been set for the voice port, including default values (these values do not
appear in the output from the 'show running-config' command). If these values do not match those of the
telephony connection you are making, reconfigure the voice port.

Disabling a Port on a Multiple Port Card

If you shut down a port on a multiple-port card, you can disable all of the ports on that card. If only one port is
bad and the others are working, in many cases you can disable the bad port and use the working ports until a
replacement arrives. To disable a bad port, use one of the following methods:

• On a Cisco universal gateway, such as the Cisco AS5350, Cisco AS5400, Cisco AS5800, and Cisco
AS5850, busy out the port using the busyout command. This allows the port to be taken out of service
without disrupting the Cisco IOS configuration. Refer to the product documentation for details:
♦ For Cisco AS5350 and Cisco AS5400 universal gateways, refer to the Managing and
Troubleshooting the Universal Port Card document.
♦ For Cisco AS5800 access servers, refer to Managing and Troubleshooting NextPort Services on
the AS5800.
♦ For Cisco AS5850 universal gateways, refer to Managing Port Services on the Cisco AS5850
Universal Gateway.
• On other Cisco gateways, remove the port from the dial peer. Refer to Dial Peer Configuration on Voice
Gateway Routers to configure the dial peer.

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FXO Disconnect Failure

When loop-starting signaling is used, an FXO interface looks like a phone to the switch that it is connecting to.
The FXO interface closes the loop to indicate off hook. The switch always provides a battery so there is no
disconnect supervision from the switch side. Because a switch expects a phone user or modem to hang up the
phone when the call is terminated on either side, it also expects the FXO port on the router to hang up. However,
the FXO port expects the switch to tell it when to hang up. Because the port relies on the switch, there is no
guarantee that a near- or far-end FXO port will disconnect the call once either end of the call has hung up.

The most common symptoms of this problem are phones that continue to ring when the caller has cleared, or FXO
ports that remain busy after the previous call should have been cleared.

To troubleshoot this problem, refer to Understanding FXO Disconnect Problem, document ID 8120.

Troubleshooting FXO Answer and Disconnect Supervision

This section describes troubleshooting the FXO Answer and Disconnect Supervision feature for analog FXO
voice ports. This feature applies to analog FXO voice ports with loop-start signaling connected to PSTNs, PBXs,
or key systems.

The FXO Answer and Disconnect Supervision feature enables analog FXO ports to monitor call-progress tones
and to monitor voice and fax transmissions returned from a PBX or from the PSTN.

Answer supervision can be accomplished in two ways: by detecting battery reversal, or by detecting voice, fax, or
modem tones. If an FXO voice port is connected to the PSTN and battery reversal is supported, use the battery
reversal method. Voice ports that do not support battery reversal must use the answer supervision method, in
which answer supervision is triggered when the DSP detects voice, modem, or fax transmissions. Configuring
answer supervision automatically enables disconnect supervision; however, you can configure disconnect
supervision separately if answer supervision is not configured.

Disconnect supervision can be configured to detect call-progress tones sent by the PBX or PSTN (for example,
busy, reorder, out-of-service, number-unavailable), or to detect any tone received (for example, busy tone or dial
tone). When an incoming call ends, the DSP detects the associated call-progress tone, causing the analog FXO
voice port to go on-hook.

This section provides solutions to problems that you might encounter when implementing the FXO Answer and
Disconnect Supervision feature.

Typical problems with the answer supervision feature are as follows:

• Call-progress tones such as ringback are not heard by the calling party.

If any call legs have IVR configured, ensure that the IVR version is 2.0.

• Ringback timer is not initiated or ringback is not detected.

♦ The wrong call-progress tone (cptone) command is configured on the voice port.
♦ The wrong DTMF detection parameters are configured.
♦ Custom call-progress tones are assigned to the voice port but ringback tone has not been
configured; in this case, the default behavior is not to detect any ringback tones.

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• Answer supervision is not triggered.

Answer supervision-either by battery-reversal detection or by call-progress tone detection-is not

configured on the voice-port in use.

• Excessive delay before answer supervision is activated.

The level on the sensitivity parameter in the supervisory answer dualtone command is set too low.
Configure the sensitivity for high.

If incorrect disconnect cause codes are reported, check the following:

• The values configured for custom call-progress tones could be incorrect.

• Overlapping detection frequencies might have been incorrectly specified in the voice class created by the
voice class dualtone-detect-params command. For example if the freq-max-deviation parameter is
configured to be 20 Hz, and the busy and reorder parameters are set for frequencies 350 and 370
respectively, the voice port cannot detect the reorder tone, resulting in an incorrect disconnect cause code.

Note: If the frequencies and cadences (including error deviations as defined in the voice class
dualtone-detect-params command) are the same for multiple call-progress tones, the order of detection
is as follows: busy, reorder, number-unobtainable, out-of-service, disconnect.
If calls are not billed correctly, it might be that answer supervision is not being triggered. For answer supervision
to be triggered, voice, fax, or data tones originating at the called-party end must be detected.

To configure the FXO Supervisory Disconnect Tone, refer to the Voice Port Configuration document.

Monitoring and Maintaining FXO Answer and Disconnect Supervision

To monitor the status of the FXO Answer and Disconnect Supervision feature, use the show voice port
command, which causes the FXO voice port to be monitored. The following table illustrates the use of the show
voice port command for monitoring voice port 1/1/0.

Command Purpose
Shows a detailed status of the voice port. Under the heading "Voice card specific Info
Router# show Follows:", the status of the FXO Answer and Disconnect Supervision feature is indicated by
voice port 1/1/0 one of the following messages: "Answer Supervision is active" or "Answer Supervision is
inactive".

Unbreakable Dial Tone

A common problem encountered in a VoIP network is being unable to break dial tone. The router puts a seizure
on the local PBX but when digits are dialed, the dial tone stays. The calling party is unable to pass the DTMF
tones or digits to the terminating device, resulting in callers being unable to dial the desired extension or interact
with the device that needs DTMF tones, such as a voice mail or IVR application. Here are some possible causes
of the problem:

• DTMF tones not being sent.

• DTMF tones not being understood.

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• DTMF tones too distorted to be understood.
• Other signaling and cabling issues.

Make sure the dial type is set as DTMF on both the router and the PBX. The FXS port does not pass on the digits,
therefore this setting is not available on an FXS port. However, this setting can be changed on FXO and E&M
ports:

Router(config-voiceport)# dial-type ?
dtmf touch-tone dialer
mf mf-tone dialer
pulse pulse dialer

For more information, refer to Inability To Break Dialtone in a Voice over IP Network, document ID 22376.

Troubleshooting Caller ID Problems

Several debugs can be used to troubleshoot the Caller ID feature on the routers. The voice port module (VPM)
signaling debugs, such as the debug vpm signal command, track the standard debugs with Caller ID feature
turned on. These debugs are analyzed from the perspective of the terminating router and its FXO port; the caller
ID is sent from this end. The following example shows an FXO port receiving caller ID. In this example, the
phone sends the caller ID to the FXO port.

Nov 20 10:40:15.861 EST: [1/0/0] htsp_start_caller_id_rx

Nov 20 10:40:15.861 EST: [1/0/0] htsp_set_caller_id_rx:BELLCORE
Nov 20 10:40:15.861 EST: htsp_timer - 10000 msec
Nov 20 10:40:17.757 EST: [1/0/0, FXOLS_RINGING, E_DSP_SIG_0100]
Nov 20 10:40:17.757 EST: fxols_ringing_not
Nov 20 10:40:17.761 EST: htsp_timer_stop
Nov 20 10:40:17.761 EST: htsp_timer - 10000 msec
Nov 20 10:40:18.925 EST: [1/0/0] htsp_stop_caller_id_rx
Nov 20 10:40:21.857 EST: [1/0/0, FXOLS_RINGING, E_DSP_SIG_0000]
Nov 20 10:40:23.857 EST: [1/0/0, FXOLS_RINGING, E_DSP_SIG_0100]
Nov 20 10:40:23.857 EST: fxols_ringing_not
Nov 20 10:40:23.861 EST: htsp_timer_stop htsp_setup_ind
Nov 20 10:40:23.861 EST: [1/0/0] get_fxo_caller_id:Caller ID received. Message type=128 length=31 c
Nov 20 10:40:23.865 EST: [1/0/0] get_fxo_caller_id calling num=5551212 calling name=Outside calling
Nov 20 10:40:23.869 EST: [1/0/0, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
Nov 20 10:40:23.873 EST: fxols_wait_setup_ack:
Nov 20 10:40:23.873 EST: [1/0/0] set signal state = 0xC
timestamp = 0 Nov 20 10:40:23.985 EST: [1/0/0, FXOLS_PROCEEDING, E_DSP_SIG_0100] fxols_proceed_clea
Nov 20 10:40:23.985 EST: htsp_timer_stop2
Nov 20 10:40:24.097 EST: [1/0/0, FXOLS_PROCEEDING, E_DSP_SIG_0110] fxols_rvs_battery
Nov 20 10:40:24.097 EST: htsp_timer_stop2
Nov 20 10:40:24.733 EST: [1/0/0, FXOLS_PROCEED_RVS_BT, E_HTSP_PROCEEDING] fxols_offhook_proc
Nov 20 10:40:24.733 EST: htsp_timer - 120000 msec
Nov 20 10:40:24.745 EST: [1/0/0, FXOLS_PROCEED_RVS_BT, E_HTSP_VOICE_CUT_THROUGH] fxols_proc_voice

In this example, everything was working fine and both Name and Number Display were properly delivered to the
phone. In the two scenarios below, the calling number is missing in one case, and the name display is missing in
the other.

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Calling Number Lost, Name Delivered

In the following example, the calling number is lost, but the name is delivered:

Nov 17 17:39:34.164 EST: [1/1/0] htsp_set_caller_id_tx

calling num=display_info=Outside called num=9913050 Nov 17 17:39:34.164 EST: [1/1/0] Caller ID Stri
01 08 31 31 31 37 32 32 33 39 04 01 4F 07 07 4F 75 74
73 69 64 65 88

In the Caller ID String, looking at "04 01 4F" translates to:

04 : Reason for Absence of DN 01 : Length of message 4F : "Out of Area"

Calling Number Delivered, Name Lost

In the following example, the calling number is delivered, but the name is lost:

Nov 17 17:53:24.034 EST: [1/1/0] htsp_set_caller_id_tx

calling num=5550109display_info= called num=5550011
Nov 17 17:53:24.034 EST: [1/1/0] Caller ID String 80
16 01 08 31 31 31 37 32 32 35 33 02 07 35 35 35 31 32
31 32 08 01 4F 05

In the Caller ID String, looking at "08 01 4F" translates to:

08 : Reason for Absence of Display 01 : Length 4F : Out of Area

For more information, refer to Caller ID Name Delivery Issues on Cisco IOS Gateways, document ID 23444.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 E&M Overview
♦ 1.1 Figure: E&M Signaling Interfaces
• 2 E&M Hardware Troubleshooting
♦ 2.1 Software Compatibility
♦ 2.2 Cabling
◊ 2.2.1 Figure: Two-Port E&M Card Front Panel
◊ 2.2.2 show version Command on a Cisco 3640 Platform
◊ 2.2.3 show running-config Command on a Cisco 3640
Platform
♦ 2.3 Shutdown Port
• 3 E&M Interface Types
♦ 3.1 E&M Signaling Unit Side and Trunk Circuit Side Compatibility
Issues
◊ 3.1.1 Table: E&M Interface Supervision Signal Description
♦ 3.2 E&M Type I Interface Model
◊ 3.2.1 Table: E&M Type I Signal States
◊ 3.2.2 Figure: E&M Type I 2-Wire Audio Operation
◊ 3.2.3 Figure: E&M Type I 4-Wire Audio Operation
◊ 3.2.4 Figure: Figure 19 E&M Cabling Pins
♦ 3.3 E&M Type II Interface Model
◊ 3.3.1 Table: E&M Type II Signal States
◊ 3.3.2 Figure: E&M Type II 2-Wire Audio Operation
◊ 3.3.3 Figure: E&M Type II 4-Wire Audio Operation
♦ 3.4 E&M Type III Interface Model
◊ 3.4.1 Table: E&M Type III Signal States
◊ 3.4.2 Figure: E&M Type III 2-Wire Audio Operation
◊ 3.4.3 Figure: E&M Type III 4-Wire Audio Operation
♦ 3.5 E&M Type V Interface Model
◊ 3.5.1 Table: E&M Type V Signal States
◊ 3.5.2 Figure: E&M Type V 2-Wire Audio Operation
◊ 3.5.3 Figure: E&M Type V 4-Wire Audio Operation
• 4 Troubleshooting E&M Interfaces at the Physical Level
♦ 4.1 Preparing to Troubleshoot E&M Physical Problems
◊ 4.1.1 Hardware Troubleshooting Tools
◊ 4.1.2 Precautions
◊ 4.1.3 PBX Interconnection
◊ 4.1.4 Use Rollover Cable for E&M Port-to-Port Testing

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♦ 4.2 Troubleshooting Type I Interfaces

◊ 4.2.1 Confirm the Cable Interface from the PBX
◊ 4.2.2 Additional Troubleshooting Tips
♦ 4.3 Troubleshooting Type II Interfaces
◊ 4.3.1 Confirm the Cable Interface from the PBX
◊ 4.3.2 Additional Troubleshooting Tips
♦ 4.4 Troubleshooting Type III Interfaces
◊ 4.4.1 Confirm the Cable Interface from the PBX
◊ 4.4.2 Additional Troubleshooting Tips
♦ 4.5 Troubleshooting Type V Interfaces
◊ 4.5.1 Confirm the Cable Interface from the PBX
◊ 4.5.2 Additional Troubleshooting Tips
• 5 Confirming E&M Configuration
♦ 5.1 Confirming the PBX E&M Configuration Parameters
♦ 5.2 Confirming the Cisco IOS Gateway Configuration
◊ 5.2.1 Sample Output of show voice port Command
♦ 5.3 Verifying the Wiring Arrangement Between the PBX and the Cisco
Gateway
♦ 5.4 Verifying Supervision Signaling
◊ 5.4.1 SUMMARY STEPS
◊ 5.4.2 DETAILED STEPS
◊ 5.5 Verifying That the Cisco Equipment and PBX Are Sending
and Receiving Digits
⋅ 5.5.1 SUMMARY STEPS
⋅ 5.5.2 DETAILED STEPS
⋅ 5.6 Verifying That the Gateway Sends the Expected
Digits to the PBX
⋅ 5.7 Verify That the Gateway Receives the Expected
Digits from the PBX
◊ 6 Unbreakable Dial Tone

E&M Overview
The difference between a conventional two-wire telephone interface such as FXS or FXO and an E&M interface
is that the E&M interface has wires that pass the audio signals plus wires to act as an input (to sense an incoming
call) or an output (to indicate an outgoing call). These control leads are normally called the E lead (input) and the
M lead (output). Depending on the type of E&M interface, the signaling leads could be controlled by connecting
them to the ground, switching a -48-Vdc source, or completing a current loop between the two devices.

E&M interfaces can normally be two- or four-wire operation, which does not refer to the total number of physical
connections on the port but rather to the way that audio is passed between the devices. Two-wire operation means
the transmitting and receiving audio signals are passed through a single pair of wires (one pair equals two wires).
Four-wire operation uses one pair for transmitting and another pair for receiving audio.

In Figure: E&M Signaling Interfaces, two PBXs are connected across a WAN by E&M interfaces. This topology
illustrates the path over a WAN between two geographically separated offices in the same company.

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Figure: E&M Signaling Interfaces

E&M Hardware Troubleshooting

The E&M interface typically connects remote calls from an IP network to a PBX. Troubleshoot Cisco E&M
hardware by checking the following sections:

• Software Compatibility
• Cabling
• Shutdown Port

Software Compatibility
For interface cards inserted into Cisco modular access routers, refer to Voice Interface Cards to check the
software compatibility for your voice interface card.

Cabling
E&M is a signaling technique for two-wire and four-wire telephone and trunk interfaces. The E&M interface
typically connects remote calls from an IP network to a PBX. The card is connected to the PSTN or PBX through
a telephone wall outlet by a straight-through RJ-48C cable.

Note: Refer to the appropriate platform product documentation for specific interface information about your
E&M card.
The connector port for the E&M voice interface card is shown in Figure: Two-Port E&M Card Front Panel.
Information about LEDs can be found in the Voice Interface Cards document.

Note: Ports on the E&M voice interface card are color-coded brown.

Figure: Two-Port E&M Card Front Panel

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To verify that the analog E&M hardware is being recognized by the Cisco IOS platform, use the following
commands:

• show version-This command displays the configuration of the system hardware, the software version, the
names of configuration files, and the boot images. See the following sample output.
• show running-config-This command shows the configuration of the Cisco platform. The voice ports
should appear in the configuration automatically. See the following sample output.

show version Command on a Cisco 3640 Platform

Router# show version

Cisco Internetwork Operating System Software
IOS (tm) 3600 Software (C3640-IS-M), Version 12.1(2), RELEASE SOFTWARE (fc1)
Copyright (c) 1986-2000 by cisco Systems, Inc.
Compiled Wed 10-May-00 07:20 by linda
Image text-base: 0x600088F0, data-base: 0x60E38000
ROM: System Bootstrap, Version 11.1(20)AA2, EARLY DEPLOYMENT RELEASE SOFTWARE(fc1)
Router uptime is 0 minutes
System returned to ROM by power-on at 11:16:21 cst Mon Mar 12 2001
System image file is "flash:c3640-is-mz.121-2.bin"
cisco 3640 (R4700) processor (revision 0x00) with 126976K/4096K bytes of memory.
Processor board ID 16187704
R4700 CPU at 100Mhz, Implementation 33, Rev 1.0
Bridging software.
X.25 software, Version 3.0.0.
SuperLAT software (copyright 1990 by Meridian Technology Corp).
2 Ethernet/IEEE 802.3 interface(s)
2 Voice FXS interface(s)
2 Voice E&M interface(s)
DRAM configuration is 64 bits wide with parity disabled.
125K bytes of non-volatile configuration memory.
32768K bytes of processor board System flash (Read/Write)
20480K bytes of processor board PCMCIA Slot0 flash (Read/Write)
Configuration register is 0x2102

show running-config Command on a Cisco 3640 Platform

Router# show running-config

Building configuration...
Current configuration:
!
!--- Some output omitted.
version 12.1
service timestamps debug uptime
service timestamps log uptime
!

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hostname Router
!
voice-port 3/0/0
!
voice-port 3/0/1
!
voice-port 3/1/0
!
voice-port 3/1/1
!
end

Shutdown Port
Check to make sure the port is not shut down. Enter the show voice port command with the voice port number
that you are troubleshooting. The output will tell you:

• If the voice port is up. If it is not, use the no shutdown command to make it active.
• What parameter values have been set for the voice port, including default values (default values do not
appear in the output from the show running-config command). If these values do not match those of the
telephony connection you are making, reconfigure the voice port.

E&M Interface Types

This section describes the standard analog E&M interface types I, II, III, and V (IV is not supported by Cisco
platforms). The following topics are covered:

• E&M Signaling Unit Side and Trunk Circuit Side Compatibility Issues
• E&M Type I Interface Model
• E&M Type II Interface Model
• E&M Type III Interface Model
• E&M Type V Interface Model

E&M Signaling Unit Side and Trunk Circuit Side Compatibility Issues
E&M signaling defines a trunk circuit side and a signaling unit side for each connection. Cisco's analog E&M
interface functions as the signaling unit side, so it expects the other side to be a trunk circuit. When you use E&M
interface model Type II or Type V, you can connect two signaling unit sides back to back by appropriate crossing
of the signaling leads. When using the E&M Type I or Type III interface, you cannot connect two signaling unit
sides back to back.

Many PBX brands have E&M analog trunk cards that can operate as either the trunk circuit side or the signaling
unit side. Because the Cisco E&M interfaces are fixed as the signaling unit side of the interface, it may be
necessary to change the E&M trunk settings on the PBX to operate as the trunk circuit side. If Type I or III E&M
is being used, this is the only way the PBX can work with the Cisco E&M interface.

Some PBX products (and many key systems) can operate only as the signaling unit side of the E&M interface.
They cannot interoperate with the Cisco E&M interface if Type I or Type III is chosen. If Type II or Type V
E&M is being used, PBX products fixed as "signaling unit" side can still be used with the Cisco E&M interface

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via Type II or Type V.

Each E&M signaling type has a unique circuit model and connection diagram. The following sections describe the
different types. Table: E&M Interface Supervision Signal Description shows the E&M supervisory signal
description.

Table: E&M Interface Supervision Signal Description

Signal Meaning Description

E Ear or earth Signal wire from trunking (CO) side to signaling side.
Mouth or
M Signal wire from signaling side to trunking (CO) side.
magnet
SG Signal ground Used on E&M Types II, III, and IV. (Type IV is not supported on Cisco gateways.)
SB Signal battery Used on E&M Types II, III, and IV. (Type IV is not supported on Cisco gateways.)
Tip and ring leads carry audio between the signaling unit and the trunking circuit. On a
T/R Tip/Ring
two-wire audio operation circuit, this pair carries the full-duplex audio path.
Used on four-wire audio operation circuits only. The four-wire implementation provides
T1/R1 Tip-1/Ring-1
separate paths for receiving and sending audio signals.

E&M Type I Interface Model

E&M Type I is the original E&M lead signaling arrangement, and it is the most common interface type in North
America. Table: E&M Type I Signal States shows the sent signal states for on- and off-hook signaling.

Table: E&M Type I Signal States

PBX to Cisco Gateway Cisco Gateway to PBX

Lead On-Hook Off-Hook Lead On-Hook Off-Hook
M Ground Battery E Open Ground

The gateway grounds its E-lead to signal a trunk seizure. The PBX applies battery to its M-lead to signal a
seizure. Cisco gateways expect to see off-hook conditions on the M-lead, and they signal off-hook to a remote
device on the E-lead. E&M Type I 2-wire operation is shown in Figure: E&M Type I 2-Wire Audio Operation.
E&M Type I 4-wire operation is shown in Figure: E&M Type I 4-Wire Audio Operation.

Figure: E&M Type I 2-Wire Audio Operation

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Figure: E&M Type I 4-Wire Audio Operation

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Note: For the four-wire audio setup, Pin 6 (Tip) and Pin 3 (Ring) on the router transport the audio path from
the PBX to the router. Pin 5 (Tip1) and 4 (Ring1) on the router transport the audio path from the router
to the PBX. Pins for the cable are shown in Figure: E&M Cabling Pins.

Figure: Figure 19 E&M Cabling Pins

Considerations for Type I interfaces include:

• Two signaling units cannot be connected back to back.

• A Type I signaling unit and a trunk circuit share a common ground.
• Type I does not provide isolation between trunk circuits and signaling units, can produce noise in audio
circuits, and might be susceptible to electrical transients.

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• It is critical to provide and ground connection directly between the Cisco product and the PBX.
Otherwise, E&M signaling might be intermittent.
• Four wires are used for Type I, two-wire audio operation.
• Six wires are used for Type I, four-wire audio operation.

E&M Type II Interface Model

E&M Type II provides a 4-wire fully looped arrangement that provides full isolation between the trunks and
signaling units. Type II is usually used on Centrex lines and Nortel PBX systems. Table: E&M Type II Signal
States shows the sent signal states for on- and off-hook signaling.

Table: E&M Type II Signal States

PBX to Cisco Gateway Cisco Gateway to PBX

Lead On-Hook Off-Hook Lead On-Hook Off-Hook
M Open Battery E Open Ground
The gateway grounds its E-lead to signal a trunk seizure. The PBX applies battery to its M-lead to signal a
seizure. Cisco gateways expect to see off-hook conditions on the M-lead, and they signal off-hook to a remote
device on the E-lead. E&M Type II 2-wire operation is shown in Figure: E&M Type II 2-Wire Audio Operation.
E&M Type II 4-wire operation is shown in Figure: E&M Type II 4-Wire Audio Operation.

Figure: E&M Type II 2-Wire Audio Operation

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Figure: E&M Type II 4-Wire Audio Operation

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Note: For the four-wire audio setup, Pin 6 (Tip) and Pin 3 (Ring) on the router transport the audio path from
the PBX to the router. Pin 5 (Tip1) and Pin 4 (Ring1) on the router transport the audio path from the
router to the PBX.
Considerations for Type II interfaces include:

• Two signaling unit sides can be connected back-to-back if the appropriate signaling leads are swapped.
• Six wires are used for Type II, two-wire audio operation.
• Eight wires are used for Type II, four-wire audio operation.

E&M Type III Interface Model

E&M Type III is a partially looped four-wire E&M arrangement with ground isolation. The signaling unit
provides both the battery and the ground. Table: E&M Type III Signal States shows the sent signal states for on-
and off-hook signaling.

Table: E&M Type III Signal States

PBX to Cisco Gateway Cisco Gateway to PBX

Lead On-Hook Off-Hook Lead On-Hook Off-Hook

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M Ground Battery E Open Ground

The router senses loop current on the M-lead for an inbound seizure and grounds its E-lead for an outbound
seizure. Cisco routers/gateways expect to see off-hook conditions on the M-lead, and they signal off-hook to a
remote device on the E-lead. E&M Type III 2-wire operation is shown in Figure: E&M Type III 2-Wire Audio
Operation. E&M Type III 4-wire operation is shown in Figure: E&M Type III 4-Wire Audio Operation.

Figure: E&M Type III 2-Wire Audio Operation

Figure: E&M Type III 4-Wire Audio Operation

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Note: For the four-wire audio setup, Pin 6 (Tip) and Pin 3 (Ring) on the router transport the audio path from
the PBX to the router. Pin 5 (Tip1) and Pin 4 (Ring1) on the router transport the audio path from the
router to the PBX.
Considerations for Type III interfaces include:

• Two signaling units cannot be connected back to back.

• Six wires are used for Type III, two-wire audio operation.
• Eight wires are used for Type III, four-wire audio operation.

E&M Type V Interface Model

E&M Type V is widely used outside North America (nearly a worldwide standard.) Type V is a symmetrical
two-wire lead arrangement that signals in both directions (open for on-hook and ground for off-hook.) Table:
E&M Type V Signal States shows the sent signal states for on- and off-hook signaling.

Table: E&M Type V Signal States

PBX to Cisco Gateway Cisco Gateway to PBX

Lead On-Hook Off-Hook Lead On-Hook Off-Hook
M Open Ground E Open Ground

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The gateway grounds its E-lead to signal a trunk seizure. The PBX grounds its M-lead to signal a seizure. Cisco
gateways expect to see off-hook conditions on the M-lead, and they signal off-hook to remote device on the
E-lead. E&M Type V 2-wire operation is shown in Figure: E&M Type V 2-Wire Audio Operation. E&M Type V
4-wire operation is shown in Figure: E&M Type V 4-Wire Audio Operation.

Figure: E&M Type V 2-Wire Audio Operation

Figure: E&M Type V 4-Wire Audio Operation

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Note: For the four-wire audio setup, Pin 6 (Tip) and Pin 3 (Ring) on the router transport the audio path from
the PBX to the router. Pin 5 (Tip1) and Pin 4 (Ring1) on the router transport the audio path from the
router to the PBX.
Considerations for Type V interfaces include:

• Type V does not provide ground isolation.

• Two signaling unit sides can be connected back-to-back if the appropriate signaling leads are swapped.
• Four wires are used for Type V, two-wire audio operation.
• Six wires are used for Type V, four-wire audio operation.

Troubleshooting E&M Interfaces at the Physical Level

E&M provides the highest quality analog interface available, but it also is the most difficult to administer due to
the number of leads, configurations, and protocol issues. Usually it is helpful to have the appropriate reference
diagram available when verifying the connections.

Preparing to Troubleshoot E&M Physical Problems

Use the information in the following sections to prepare to troubleshoot E&M physical problems:

• Hardware Troubleshooting Tools

• Precautions

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• PBX Interconnection
• Use Rollover Cable for E&M Port-to-Port Testing

Hardware Troubleshooting Tools

Test equipment is not required for every installation, but sometimes you need to use it to isolate problems with
analog E&M ports. The most useful equipment is a digital multimeter and a technician's line test set. These tools
allow measurement of signaling states and voltages, and monitoring of audio signals. A digital multimeter is used
to measure the DC loop voltage and AC ringing voltage on FXS ports, E- or M-lead signaling transitions, voltages
on E or M leads, and DC resistance of E&M signaling leads.

In the terminating mode of operation, the technician's line test set acts like a normal telephone handset when
connected to a loopstart trunk, allowing telephone numbers to be dialed on the built-in keypad. When switched to
the monitoring mode (bridging mode), the unit presents a high impedance to the TX or RX audio pairs of the
E&M port, allowing the audio signals and tones to be heard on the built-in loudspeaker. This mode helps you find
problems with one-way audio, incorrect digits being sent or received, distortion and level problems, and possible
sources of noise and echo.

For an effective troubleshooting kit, have the following items available:

• Digital volt ohm meter (VOM) with sharp-tipped probes. Those with the analog bar graph and a beeper
with pitch proportional to the display are particularly useful.
• Lineman's test set.
• RJ-45 breakout adapter. This adapter has an RJ-45 socket on each end, with terminals for each of the lines
distributed about each side.
• RJ-45 straight-through cable (verify that it is straight through).
• Alligator-clip patch cables.

Precautions

Warning! Equipment closets where telecommunication devices exist, while usually not hazardous, can have
some potentially harmful situations, including, but not limited to:

• Lead acid battery stacks able to supply large amounts of current, and possibly flammable hydrogen
fumes. Ventilation and insulation are the keys to avoiding damage. Wear long-sleeved shirts, long pants,
and steel-toed work boots. Keep electrically insulated work gloves and OSHA-approved eye protection
available. Avoid wearing metal objects such as chains, bracelets, rings, and watches unless under cover
and away from making any connection. Voltage does not injure; current does.
• Many wires for voice, data, power, and so on. Watch for potentially damaging outages caused by pulling
a wire that is snagged on another wire. RJ plugs have a tendency to snag on other wires and loosen
equipment.
• Sharp edges. Equipment deployed before there were safety requirements regarding snag or cut hazards
often have protruding bolts and screws. Full clothing protection helps protect you in these cases.
• Loose, heavy equipment. Objects in the equipment room may be less than secure. These objects can fall
and hurt the equipment, you, or others. If moving heavy objects is involved, leave it to the facility staff or
other professional movers; otherwise, use a back protector belt and follow proper OSHA-approved lifting
and moving guidelines.

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PBX Interconnection

The majority of PBXs interface with peripheral equipment using cable distribution frames (DFs). Multipair cables
are run from the PBX equipment cabinet to the distribution frame, where they are jumpered (cross-connected) to
the external devices. These DFs have various names, but the most common terms for them are 110 block, 66
block, and Krone frame. The DF is generally the place where all connections are made between the router voice
port and the PBX, so it is where most wiring errors are made and would obviously be the best place to perform
testing and troubleshooting.

Use Rollover Cable for E&M Port-to-Port Testing

Past experience of Cisco Technical Assistance Center (TAC) engineers has shown that most E&M-related faults
are due to incorrect wiring or PBX port programming. To assist in determining if the fault is external to the router,
you can use the standard rollover console cable that is supplied with every Cisco router as an E&M cross-over
cable. This cross-over cable connects the signaling output of one port to the input of the other port and maintains
an audio path between the two ports. You can configure a dial peer so that a test call is sent out one port and
looped back into the second port, proving the operation of the router.

The rollover console cable has the following RJ-45 connector wiring:

1-------8

2-------7

3-------6

4-------5

5-------4

6-------3

7-------2

8-------1

The signaling cross-over occurs as pins 2 (M-lead) and 7 (E-lead) on one port are connected to pins 7 (E-lead) and
2 (M-lead) on the other port. The two ports share a common internal ground. The cross-over on pins 4 and 5
(audio pair) has no effect on the audio signal. By setting both voice ports to 2-wire, type 5 operation, the E&M
ports become symmetrical and an outward seizure on one port is seen as an incoming seizure on the second port.
Any DTMF digits sent out immediately come back in and are then matched on another dial peer. If the test calls
are successful, there is little doubt about the operation of the router voice ports. In the following example, the

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assumption is made that there are working devices on the IP network that can originate and accept VoIP calls.

The voice ports and dial peers are configured like this:

voice-port 1/0/0
!--- First port under test.
operation 2-wire
signal-type wink
type 5
!
voice-port 1/0/1
!--- Second port under test.
operation 2-wire
signal-type wink
type 5
Cisco - Analog E&M Troubleshooting Guidelines (Cisco IOS Platforms)
!
dial-peer voice 100 pots
!--- Send call out to port 1/0/0, strip the 100 and prefix with a called
!--- number 200.
destination-pattern 100
port 1/0/0
prefix 200
!
dial-peer voice 200 voip
!--- Incoming test call for 200 comes
!--- in on port 1/0/1 and is sent to 10.1.1.1 as VoIP call.
destination-pattern 200
session-target ipv4:10.1.1.1
!

When a VoIP call comes in to the router with a called number of 100, it is sent out port 1/0/0. By default, any
explicitly matched digits on a POTS dial peer are assumed to be an access code and stripped off before the call is
made. To route the call correctly, these digits need to be replaced. In this case the prefix command prepends the
digits 200 as the called number. This call is immediately looped back in on port 1/0/1. The digits match on
dial-peer 200 and make the new call to the designated IP address. The devices originating and accepting the VoIP
calls should then have an audio connection that is across the IP network and goes out and back through the E&M
ports. This connection proves the router is working properly and indicates that the fault is external to the router.
The majority of faults are due to incorrect cabling or PBX port programming issues.

Troubleshooting Type I Interfaces

The four-wire Type I interface from the PBX (set up for the trunk circuit side) has the following characteristics:

• E detector "floats" at -48 V below ground.

• M contact has low ohms to ground on-hook, and is -48 V below ground when off-hook.
• Resistance is approximately 30 to 150 ohms between tip and ring, sometimes in series with 2.2 uF of
capacitance.
• Resistance is approximately 30 to 150 ohms between tip-1 and ring-1, sometimes in series with 2.2 uF of
capacitance.

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Confirm the Cable Interface from the PBX

If you think the cable is bad, pull the suspect voice cable from the router and leave the other side connected to the
PBX. Then do the following:

• With a VOM, measure DC voltage between pin 7 of the cable and the chassis ground. The meter should
read between -24 V and -56 V. If it does not, pin 7 is likely not the E lead on the PBX.
• Measure the other pins, looking for -24 to -56 V to ground. Some devices, like an AT&T, Lucent or
Avaya PBX, bias the tip/ring leads to -48 V to aid debugging. On pins that had no conclusive energy,
measure the ohms to ground with a VOM. If one shows less than 500 ohms, it is likely the M lead. It
should be pin 2 on the cable. If pin 2 shows between --24 v and -48 V to ground, it is possible that the
PBX is off hook; sometimes a PBX busies out what seems to be a bad port.
• With a VOM, measure the resistance (ohms) between tip and ring. It should read from 30 to 120 ohms if
the PBX has no DC blocking capacitor. If there is a capacitor, you will see the meter jump to around 100
ohms, then climb to infinity as the capacitor charges. With either signature, there is an audio pair-you just
need to figure out which direction it is.
• Do the same for tip-1/ring-1. It should behave like tip/ring.
• Attach a test to tip/ring. While listening, ground E (pin 7 on the cable). If the PBX is configured to
provide a dial tone, you should hear it in the earpiece. If you hear nothing, try the other audio pair in case
it is cross-wired. If you still hear nothing, the PBX might not give a dial tone on a trunk line.
• It is acceptable to cross tip with ring or tip-1 with ring-1.

Additional Troubleshooting Tips

• On either the router or the PBX, try a similar port that is known to work.
• Listen in on both sides of the audio path (one at a time) with the test set to hear the call progress.
• Try to spoof the signaling of one end or the other by clipping one of the active signals to see if the
equipment reacts as expected. Grounding E should simulate an inbound call coming over the trunk to the
PBX, and the PBX might respond with a dial tone (if provisioned to do so).
• Using an extension off of the PBX, try to seize the trunk and see if M connects to ground.

Troubleshooting Type II Interfaces

The four-wire Type-II interface from the PBX (setup for trunk circuit side) has the following characteristics:

• E lead detector "floats" at -48 v below ground.

• SG lead has a low ohms to ground.
• M lead contact between M and SB is open when on-hook and closed when off-hook.
• M lead floats.
• SB lead floats.
• Approximately 30 to 150 ohms between tip and ring, sometimes in series with 2.2 uF of capacitance.
• Approximately 30 to 150 ohms between tip-1 and ring-1, sometimes in series with 2.2 uF of capacitance.

Confirm the Cable Interface from the PBX

Pull the suspect voice cable from the router and leave the other side connected to the PBX. Then do the following:

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• With a VOM, measure the DC voltage between E (pin 7 of the cable) and the chassis ground. The meter
should read between -24 V and -56 V. If it does not, pin 7 on the cable is likely not the E lead.
• Measure the other pins, looking for -24 to -56 V to ground. Some devices, like an AT&T, Lucent, or
Avaya PBX, bias the tip/ring leads to -48 V to aid debugging. On pins that have no conclusive energy,
measure the ohms to ground with a VOM. If one shows less than 500 ohms, it is likely the SG lead. It
should be pin 8 on the cable.
• With a VOM, measure the resistance (ohms) between tip and ring. It should read from 30 to 120 ohms if
the PBX has no DC blocking capacitor. If there is a capacitor, you will see the meter jump to around 100
ohms, then climb to infinity as the capacitor charges. With either signature, there is an audio pair-you just
need to figure out which direction it is.
• Do the same for tip-1/ring-1. It should behave like tip/ring.
• Attach a test set to tip/ring. While listening, ground E (pin 7 on the cable). If the PBX is configured to
provide a dial tone, you should hear it in the earpiece. If you hear nothing, try the other audio pair in case
it is cross-wired. If you still hear nothing, the PBX might not give a dial tone on a trunk line.
• It is acceptable to cross tip with ring or tip-1 with ring-1.
• In most cases, you can get M/SB backwards and E/SG backwards and still have no problems.

Additional Troubleshooting Tips

• On either the router or the PBX, try a similar port that is known to work.
• Listen in on both sides of the audio path (one at a time) with the test set to hear the call progress.
• Try to spoof the signaling of one end or the other by clipping one of the active signals to see if the
equipment reacts as expected. Grounding E should simulate an inbound call coming over the trunk to the
PBX, and the PBX might respond with a dial tone (if provisioned to do so).
• Using an extension off of the PBX, try to seize the trunk and see if M connects to ground.

Troubleshooting Type III Interfaces

The four-wire Type-III interface from the PBX has the following characteristics:

• E lead detector "floats" at -48 V below ground.

• M lead contact between M and SG when on-hook, and between M and SB when off-hook.
• SG lead floats.
• M lead floats.
• SB lead floats.
• Approximately 30 to 150 ohms between tip and ring, sometimes in series with 2.2 uF of capacitance.
• Approximately 30 to 150 ohms between tip-1 and ring-1, sometimes in series with 2.2 uF of capacitance.

Confirm the Cable Interface from the PBX

Pull the suspect voice cable from the router and leave the other side connected to the PBX. Then do the following:

• With a VOM, measure DC voltage between E (pin 7 of the cable) and the chassis ground. The meter
should read somewhere between -24 V and -56 V. If it does not, pin 7 is likely not the E lead.
• Measure the other pins, looking for -24 to -56 V to ground. Some PBXs bias (apply a DC voltage to
control the operation of a device) the tip/ring leads to -48 V to aid debugging. On pins that have no
conclusive energy:

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
♦ Look for a contact closure (low ohms) between M and SG (if the PBX is on-hook).
♦ Look for a contact closure (low ohms) between M and SB (if the PBX is off-hook).
• With a VOM, measure the resistance (ohms) between tip and ring. It should read from 30 to 120 ohms if
the PBX has no DC blocking capacitor. If there is a capacitor, you'll see the meter jump to around 100
ohms, then climb to infinity as the capacitor charges. With either signature, there is an audio pair--you
just need to figure out which direction it is.
• Do the same for tip-1/ring-1. It should behave like tip/ring.
• Attach a test set to tip/ring. While listening, ground E (pin 7 on the cable). If the PBX is configured to
provide a dial tone, you should hear it in the earpiece. If you hear nothing, try the other audio pair in case
it is cross-wired. If you still hear nothing, the PBX might not give a dial tone on a trunk line.
• It is acceptable to cross tip with ring or tip-1 with ring-1.

Additional Troubleshooting Tips

• On either the router or the PBX, try a similar port that is known to work.
• Listen in on both sides of the audio path (one at a time) with the test set to hear the call progress.
• Try to spoof the signaling of one end or the other by clipping one of the active signals to see if the
equipment reacts as expected. Grounding E should simulate an inbound call coming over the trunk to the
PBX, and the PBX might respond with a dial tone (if provisioned to do so).
• Using an extension off of the PBX, try to seize the trunk and see if M (pin 2 on the cable) connects to SB
(pin 1 on the cable).

Troubleshooting Type V Interfaces

The four-wire Type-V interface from the PBX has the following characteristics:

• E lead detector "floats" at -48 V below ground.

• M lead contact ground is open when on-hook, and closed when off-hook.
• Approximately 30 to 150 ohms between tip and ring, sometimes in series with 2.2 uF of capacitance.
• Approximately 30 to 150 ohms between tip-1 and ring-1, sometimes in series with 2.2 uF of capacitance.

Confirm the Cable Interface from the PBX

Pull the suspect voice cable from the router and leave the other side connected to the PBX. Then do the following:

• With a VOM, measure DC voltage between E (pin 7 of the cable) and the chassis ground. The meter
should read between -24 V and -56 V. If it does not, pin 7 on the cable is likely not the E lead.
• With a VOM, measure the resistance (ohms) between tip and ring. It should read from 30 to 120 ohms if
the PBX has no DC blocking capacitor. If there is a capacitor, you will see the meter jump to around 100
ohms, then climb to infinity as the capacitor charges. With either signature, there is an audio pair-you just
need to figure out which direction it is.
• Do the same for tip-1/ring-1. It should behave like tip/ring.
• Attach a test set to tip/ring. While listening, ground E (pin 7 on the cable). If the PBX is configured to
provide a dial tone, you should hear it in the earpiece. If you hear nothing, try the other audio pair in case
it is cross-wired. If you still hear nothing, the PBX might not give a dial tone on a trunk line.
• It is acceptable to cross tip with ring or tip-1 with ring-1.

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Additional Troubleshooting Tips

• On either the router or the PBX, try a similar port that is known to work.
• Listen in on both sides of the audio path (one at a time) with the test set to hear the call progress.
• Try to spoof the signaling of one end or the other by clipping one of the active signals to see if the
equipment reacts as expected. Grounding E should simulate an inbound call coming over the trunk to the
PBX, and the PBX might respond with a dial tone (if provisioned to do so).
• Using an extension off of the PBX, try to seize the trunk and see if M (pin 2 on the cable) connects to
ground.

Confirming E&M Configuration

The following items should be checked to confirm the E&M configuration:

• Confirming the PBX E&M Configuration Parameters

• Confirming the Cisco IOS Gateway Configuration
• Verifying the Wiring Arrangement Between the PBX and the Cisco Gateway
• Verifying Supervision Signaling
• Verifying That the Cisco Equipment and PBX Are Sending and Receiving Digits
• Verifyinng That the Gateway Sends the Expected Digits to the PBX
• Verify That the Gateway Receives the Expected Digits from the PBX

Confirming the PBX E&M Configuration Parameters

The Cisco gateway needs to match the PBX configuration. One of the challenges of configuring and
troubleshooting analog E&M circuits are the amount of configuration variables.

• E&M signaling type (I, II, III, V)

• Audio implementation (2-wire / 4-wire)
• Start dial supervision (wink-start, immediate, delay-dial)
• Dial method (DTMF, pulse)
• Call progress tones (standardized within geographic regions)
• PBX port impedance

For information about how specific PBX types interoperate with your gateway, go to the Cisco Interoperability
Portal

Note: E&M Type IV is not supported by Cisco gateways. E&M Type V is the most common interface type
used outside of North America, but the term Type V is not commonly used outside of North America.
From the viewpoint of many PBX operators, there is only one E&M type, what is called Type V in
North America.

Confirming the Cisco IOS Gateway Configuration

The Cisco gateway configuration should match the connected PBX configuration. Use the following commands to
verify the Cisco IOS platform configuration:

• show running-config-This command displays the running configuration of the router/ gateway.

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Note: The default configuration on E&M voice ports is Type I, wink-start, 2-wire operation, DTMF dialing.
Default E&M voice port parameters are not displayed with the show running-config command.

• show voice-port- For E&M voice ports, this command displays specific configuration data such as E&M
voice port, interface type, impedance, dial-supervision signal, audio operation, and dial method. For
detailed information see the sample output below.

Sample Output of show voice port Command

Router# show voice port 1/0/0

recEive And transMit 1/0/0 Slot is 1, Sub-unit is 0, Port is 0
Type of VoicePort is E&M
Operation State is DORMANT
Administrative State is UP
The Last Interface Down Failure Cause is Administrative Shutdown
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancel Coverage is set to 8 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Call-Disconnect Time Out is set to 60 s
Region Tone is set for US
Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Voice card specific Info Follows:
Signal Type is immediate
Operation Type is 2-wire
E&M Type is 5
Dial Type is dtmf
In Seizure is inactive
Out Seizure is inactive
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 500 ms
Clear Wait Duration Timing is set to 400 ms
Wink Wait Duration Timing is set to 200 ms
Wink Duration Timing is set to 200 ms
Delay Start Timing is set to 300 ms
Delay Duration Timing is set to 2000 ms
Dial Pulse Min. Delay is set to 140 ms

Verifying the Wiring Arrangement Between the PBX and the Cisco Gateway
Physical wiring is often the primary source for analog E&M problems. It is imperative that you verify that the
cable/wiring you are using is appropriate for the E&M setup in place. A few things to consider:

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• E&M Type I and Type V use two leads for supervisory signaling (on/off hook signaling)-E (ear,
earth) and M (mouth, magnet). Cisco routers/gateways expect to see off-hook conditions on the M-lead
and signal off-hook to the remote device on the E-lead.
• E&M Type II and Type III use four leads for supervisory signaling (on/off hook signaling)-E (ear,
earth), M (mouth, magnet), SG (signal ground), SB (signal battery). Cisco routers/gateways expect to see
off-hook conditions on the M-lead and signal off-hook to a remote device on the E-lead.
• Audio operation-The 2-wire/4-wire operation is independent of the signaling type. For example, a 4-wire
audio operation E&M circuit has 6 physical wires if configured for Type I or Type V and 8 physical wires
if configured for Type II or Type III.
• Audio path wiring-In 4-wire audio mode, some PBX es and key systems reverse the normal usage of the
tip and ring and tip-1 and ring-1 pairs. To match up the audio pairs with the Cisco E&M audio pairs,
connect tip and ring on the PBX side to tip-1 and ring-1 on the Cisco side, and tip-1 and ring-1 on the
PBX side to tip and ring on the Cisco side.

See the Troubleshooting E&M Interfaces at the Physical Level for more information on the wiring arrangement.

Verifying Supervision Signaling

In this step, verify that on-hook/off-hook signals are being transmitted between the PBX and the gateway. If you
are accessing the router through the console port, enter the command terminal monitor, otherwise no debug
output is displayed.

Follow these steps to verify supervision signaling:

SUMMARY STEPS

1. enable
2. debug vpm signal
3. Place a call from the PBX to the gateway.

DETAILED STEPS

1. At the Router> prompt, enter enable to enter privileged EXEC mode. Enter your password if prompted.
2. Turn on the command debug vpm signal on the Cisco gateway. This command is used to collect debug
information for signaling events (on-hook/ off-hook transitions).
3. Place a call from the PBX to the gateway. The PBX should seize the E&M trunk and send the on-hook ->
off-hook signal transition to the gateway. The following output displays a successful reception of these
signals.

In this example, the PBX is seizing the router trunk. The router E&M voice port transitions from on-hook to
off-hook. This shows that on-hook, off-hook signaling is being received from the PBX.

Router# debug vpm signal

Voice Port Module signaling debugging is enabled
*Mar 2 05:54:43.996: htsp_process_event: [1/0/0, 1.4 , 34]
em_onhook_offhookhtsp_setup_ind
*Mar 2 05:54:44.000: htsp_process_event: [1/0/0, 1.7 , 8]
*Mar 2 05:54:44.784: htsp_process_event: [1/0/0, 1.7 , 10]
*Mar 2 05:54:44.784: htsp_process_event: [1/1/0, 1.2 , 5]

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fxsls_onhook_setuphtsp_alerthtsp_alert_notify
*Mar 2 05:54:44.788: htsp_process_event: [1/0/0, 1.7 , 11]
*Mar 2 05:54:44.788: htsp_process_event: [1/1/0, 1.5 , 11]
fxsls_waitoff_voice

If no output is displayed, there is probably a problem with the E&M supervision signaling.

Table: E&M Supervisory Signaling Troubleshooting Table describes some possible problems and the
corresponding solutions.

Table: E&M Supervisory Signaling Troubleshooting Table

Symptom Problem Solution

No dial tone from the
Cisco port.
The PBX is not configured to seize the
E&M port connected to the Cisco Configure the PBX to seize the trunk.
No port seizure activity
equipment.
seen on the Cisco
gateway.
Verify (and change if necessary) the E&M
There is an E&M Type (I, II, III or V)
The port is seized but the type configured on the Cisco equipment. See
mismatch between the PBX and the
call does not go through. the Confirming the Cisco IOS Gateway
gateway.
Configuration.
Wiring issues are usually the primary source
The port has unbreakable
of analog E&M problems. Make sure the
dial tone. Incorrect wiring arrangement (cabling)
cable used corresponds to the required PBX
for the supervisory signaling leads (E
and Cisco gateway pinout, interface type,
The Cisco gateway is and M leads for Type I and V; E, M,
and audio operation setup. For more
unable to send digits SB, and SG leads for Types II and III).
information see the Troubleshooting E&M
when a port is seized.
Interfaces at the Physical Level.
The port on the Cisco
gateway cannot be seized. Issue the shutdown/no shutdown command
The Cisco gateway configuration
sequence on the E&M voice port after the
changes are not enabled.
The Cisco gateway is configuration changes.
unable to send digits.
This is probably an indication of a defective
Calls cannot be made in On-hook or off-hook signals have been
cable, where one path of the signaling leads
two directions. sent one way only.
is wired correctly and the other side is not.

Verifying That the Cisco Equipment and PBX Are Sending and Receiving
Digits
After confirming successful supervisory (on-hook/off-hook) signaling between the PBX and the gateway, you
need to verify that address information (DTMF digits or pulse dial) is being passed between both ends.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
Note: DTMF digits are sent on the audio path. Pulse-dial address information is sent by pulsing on the E or M
lead.
There are three start dial supervision line protocols that analog E&M uses to define how the equipment passes
address information:

• Immediate start
• Wink start
• Delay dial

Make sure both the Cisco gateway and the PBX are configured with the same start dial supervision protocol.
Verify that information is being passed by performing the following steps:

SUMMARY STEPS

1. enable
2. debug vpm signal, debug vtsp dsp
3. Place a call from the PBX to the gateway.
4. Place a call from the gateway to the PBX.

DETAILED STEPS

1. At the Router> prompt, enter enable to enable privileged EXEC mode. Enter your password if prompted.

2. Turn on the commands debug vpm signal and debug vtsp dsp on the Cisco gateway. The command debug
vtsp dsp is useful for displaying the digits received and sent by the voice DSPs.

3. Place a call from the PBX to the gateway. The following output displays a successful reception of the expected
digits. In this example, the router receives a call from the PBX to extension 2000.

Router# show debugging

Voice Port Module signaling debugging is on
Voice Telephony dsp debugging is on
Router#
*Mar 1 03:16:19.207: htsp_process_event: [1/0/0, 1.4 , 34] em_onhook_offhookhtsp_setup_
*Mar 1 03:16:19.207: htsp_process_event: [1/0/0, 1.7 , 8]
*Mar 1 03:16:19.339: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_BEGIN: digit=2,rtp_=0x9961CF03
*Mar 1 03:16:19.399: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_OFF: digit=2,duration=
*Mar 1 03:16:19.539: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_BEGIN: digit=0,rtp_=0x9961CF03
*Mar 1 03:16:19.599: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_OFF: digit=0,duration=
*Mar 1 03:16:19.739: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_BEGIN: digit=0,rtp_=0x9961CF03
*Mar 1 03:16:19.799: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_OFF: digit=0,duration=
*Mar 1 03:16:19.939: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_BEGIN: digit=0,=rtp_=0x9961CF03
*Mar 1 03:16:19.999: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_OFF: digit=0,duration=
*Mar 1 03:16:19.999: htsp_process_event: [1/0/0, 1.7 , 10]
*Mar 1 03:16:19.999: htsp_process_event: [1/1/0, 1.2 , 5] fxsls_onhook_setuphtsp_alerthtsp_
*Mar 1 03:16:20.003: htsp_process_event: [1/0/0, 1.7 , 11]
*Mar 1 03:16:20.003: htsp_process_event: [1/1/0, 1.5 , 11] fxsls_waitoff_voice
*Mar 1 03:16:27.527: htsp_process_event: [1/1/0, 1.5 , 34] fxsls_waitoff_offhook
*Mar 1 03:16:27.531: htsp_process_event: [1/0/0, 1.7 , 6] em_offhook_connectem_stop_

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4. Place a call from the gateway to the PBX. The following output displays the digits the Cisco equipment is
sending. In this example, the PBX receives a call from the router to extension 1000. If digits are not parsed
properly, the wink start timers being triggered.

Log Buffer (1000000 bytes):

*Mar 1 03:45:31.287: htsp_process_event: [1/1/1, 1.2 , 34] fxsls_onhook_offhook
htsp_setup_ind
*Mar 1 03:45:31.291: htsp_process_event: [1/1/1, 1.3 , 8]
*Mar 1 03:45:33.123: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_BEGIN: digit=1
, rtp_timestamp=0xCD4365D8
*Mar 1 03:45:33.283: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_OFF: digit=1,
duration=205
*Mar 1 03:45:33.463: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_BEGIN: digit=0
, rtp_timestamp=0xCD4365D8
*Mar 1 03:45:33.643: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_OFF: digit=0,
duration=225
*Mar 1 03:45:33.823: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_BEGIN: digit=0
, rtp_timestamp=0xCD4365F0
*Mar 1 03:45:34.003: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_OFF: digit=0,
duration=222
*Mar 1 03:45:34.203: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_BEGIN: digit=0
, rtp_timestamp=0xCD4365F0
*Mar 1 03:45:34.411: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT_OFF: digit=0,
duration=252
*Mar 1 03:45:34.415: htsp_process_event: [1/1/1, 1.3 , 10]
*Mar 1 03:45:34.415: htsp_process_event: [1/0/0, 1.4 , 5] em_onhook_setup em_of
fhook
*Mar 1 03:45:34.415: htsp_process_event: [1/0/0, 1.13 , 43] em_start_timer: 120
0 ms
*Mar 1 03:45:34.715: htsp_process_event: [1/0/0, 1.10 , 34] em_wink_offhookem_s
top_timers em_start_timer: 1200 ms
*Mar 1 03:45:34.923: htsp_process_event: [1/0/0, 1.11 , 22] em_wink_onhook em_s
top_timers em_send_digit htsp_dial
*Mar 1 03:45:34.923: digit=1, components=2, freq_of_first=697, freq_of_second
=1209, amp_of_first=16384, amp_of_second=16384
*Mar 1 03:45:34.923: digit=0, components=2, freq_of_first=941, freq_of_second
=1336, amp_of_first=16384, amp_of_second=16384
*Mar 1 03:45:34.923: digit=0, components=2, freq_of_first=941, freq_of_second
=1336, amp_of_first=16384, amp_of_second=16384
*Mar 1 03:45:34.923: digit=0, components=2, freq_of_first=941, freq_of_second
3.
=1336, amp_of_first=16384, amp_of_second=16384
*Mar 1 03:45:35.727: vtsp_process_dsp_message: MSG_TX_DIALING_DONE
*Mar 1 03:45:35.727: htsp_process_event: [1/0/0, 1.7 , 19] em_offhook_digit_don
ehtsp_alerthtsp_alert_notify

Table: Digit Send and Receive Troubleshooting Table shows digit send and receive problems and the
corresponding solutions. These problems can be diagnosed if you notice that the wink timers are being triggered.

Table: Digit Send and Receive Troubleshooting Table

Problem Solution
Start dial supervision mismatch or timing Make sure both end systems are configured with the same start
issues between the PBX and gateway. dial protocol.
Audio operation mismatch (for example, one Verify the gateway configuration and PBX configuration and the
side configured for 2-wire, the other for wiring arrangement. For more information see the
4-wire) or wiring problems on the audio path. Troubleshooting E&M Interfaces at the Physical Level.

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Note: DTMF digits are passed on the audio path. Even if the
line supervision signaling is operating correctly, DTMF
digits are not passed if the audio path is broken.
Verify the wiring arrangement. See the Troubleshooting E&M
Wiring problems in the audio path.
Interfaces at the Physical Level.
In the 4-wire audio mode, some PBX and key system products reverse the normal usage of the tip and ring and
tip-1 and ring-1 pairs. In that case, to match up the audio pairs with the Cisco E&M audio pairs, you might need
to connect tip and ring on the PBX side to tip-1 and ring-1 on the Cisco side, and tip-1 and ring-1 on the PBX side
to tip and ring on the Cisco side. If the audio pairs are not correctly matched up in 4-wire mode, there is no
end-to-end audio path in either direction. If the E&M interface is configured to send dial strings as dial pulse
(which works by pulsing on the E or M lead), it is possible to establish a call even with the 4-wire audio pairs
reversed, but there will be little or no audio path in either direction after the call is established (there might be
low-level transmission of audio, but the sound levels will be far too low for comfort). If you are using DTMF to
send dial strings, the E&M interface goes off hook at the start of the call, but the call does not complete, because
one end sends the DTMF tones on the wrong audio pair, and the other end does not receive these DTMF tones.

Verifying That the Gateway Sends the Expected Digits to the PBX
Once the two end devices are able to successfully send supervision and address signaling (on-hook, off-hook,
digits), we can assume that the troubleshooting process is complete for analog E&M signaling, and it is now in the
dial plan domain. For more information about dial plan design, refer to the Voice Design and Implementation
Guide, document ID 5756.

If incomplete or incorrect digits are sent by the Cisco equipment, then the Telco switch (CO or PBX), cannot ring
the correct station.

On POTS dial peers, the only digits that are sent to the other end are the ones specified with the command
destination-pattern and the wild card character ("."). The POTS dial peer command prefix can be used to
include a dial-out prefix that the system enters automatically instead of people dialing it. Refer to the following
output example for a sample configuration.

!
!--- Some output ommited.
!
!--- E&M Voice Port
!
voice-port 1/0/0
type 2
signal immediate
!
!--- FXS Voice Port
voice-port 1/1/0
!
dial-peer voice 1 pots
destination-pattern 2000
port 1/1/0
!
!--- Dial peer 2 is in charge of forwarding calls to the E&M voiceport 1/0/0.
!--- In this case the digit "1" in the destination pattern will be dropped and the syste
!--- will transmit the 3 digits matched by the "." wildcard.
!--- Notice that since the PBX is expecting the "1000" string, the prefix command is used.
!
dial-peer voice 2 pots

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destination-pattern 1...
port 1/0/0
prefix 1
!

Verify That the Gateway Receives the Expected Digits from the PBX
Verify that the digits received from the PBX match a dial peer in the gateway. If incomplete or incorrect digits are
sent by the PBX, a dial peer cannot be matched. Use the command debug vtsp dsp to view the digits received by
the analog E&M voice port.

To verify which dial peers match a specific string use the command show dialplan number. Refer to the
following sample output example.

Router# show dialplan number 1000

Macro Exp.: 1000
VoiceEncapPeer2
information type = voice,
tag = 2, destination-pattern = `1...',
answer-address = `', preference=0,
group = 2, Admin state is up, Operation state is up,
incoming called-number = `', connections/maximum = 0/unlimited,
application associated:
type = pots, prefix = `1',
session-target = `', voice-port = `1/0/0',
direct-inward-dial = disabled,
register E.164 number with GK = TRUE
Connect Time = 19644, Charged Units = 0,
Successful Calls = 63, Failed Calls = 2,
Accepted Calls = 65, Refused Calls = 0,
Last Disconnect Cause is "10 ",
Last Disconnect Text is "normal call clearing.",
Last Setup Time = 28424467.
Matched: 1000 Digits: 1
Target:

Router# show dialplan number 2000

Macro Exp.: 2000
VoiceEncapPeer1
information type = voice,
tag = 1, destination-pattern = `2000',
answer-address = `', preference=0,
group = 1, Admin state is up, Operation state is up,
incoming called-number = `', connections/maximum = 0/unlimited,
application associated:
type = pots, prefix = `',
session-target = `', voice-port = `1/1/1',
direct-inward-dial = disabled,
register E.164 number with GK = TRUE
Connect Time = 19357, Charged Units = 0,
Successful Calls = 68, Failed Calls = 8,
Accepted Calls = 76, Refused Calls = 0,
Last Disconnect Cause is "10 ",
Last Disconnect Text is "normal call clearing.",
Last Setup Time = 28424186.
Matched: 2000 Digits: 4
Target:

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Unbreakable Dial Tone

A common problem occurs when the router seizes the local PBX but as digits are dialed, the dial tone stays. The
calling party is unable to pass the DTMF tones or digits to the terminating device, resulting in callers being unable
to dial the desired extension or interact with the device that needs DTMF tones, such as a voice mail or interactive
voice response (IVR) application. This problem can result from a number of reasons such as:

• DTMF tones not sent

• DTMF tones not understood
• DTMF tones too distorted to be understood
• Other signaling and cabling issues

For more information, refer to Inability To Break Dialtone in a Voice over IP Network, document ID 22376.

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Direct inward dialing (DID) is a service offered by telephone companies that enables callers to dial directly to an
extension on a PBX without the assistance of an operator or automated call attendant. This service makes use of
DID trunks, which forward only the last three to five digits of a phone number to the PBX. The DID state
machine is identical to the E&M state machine.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 DID Topology
♦ 1.1 Figure: DID Support for Cisco 2600 and Cisco 3600
Series Routers
• 2 DID Hardware Troubleshooting
♦ 2.1 Software Compatibility
♦ 2.2 Cabling
◊ 2.2.1 Figure: Two-Port Analog DID Voice
Interface Card
◊ 2.2.2 Figure: Four-Port Analog FXS/DID Voice
Interface Card
♦ 2.3 Shutdown Port
• 3 Verifying Direct Inward Dialing Voice-Port Configuration

DID Topology
Figure: DID Support for Cisco 2600 and Cisco 3600 Series Routers shows a hypothetical topology in which a
user connected to the PSTN (User A) dials various numbers and is connected to the appropriate extensions on a
PBX.

Figure: DID Support for Cisco 2600 and Cisco 3600 Series Routers

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Number Dialed by User A Number Received by Router Extension Receiving Call

555-1234 234 User C
555-1345 345 User D
555-1456 456 User B
555-1678 678 No dial-peer match found; fast busy tone is played

DID Hardware Troubleshooting

A DID voice interface connects directly to a standard telephone, fax machine, or similar device and supplies ring,
voltage, and dial tone.

Troubleshoot DID hardware by checking the following sections:

• Software Compatibility
• Cabling
• Shutdown Port

Software Compatibility
Cisco interface cards are often supported on multiple Cisco IOS releases. Cisco IOS release information is
documented in the product data sheet and in Feature Navigator II.

To determine which Cisco IOS releases support your particular router and combination of cards and modules, go
to the Software Advisor at http://tools.cisco.com/Support/Fusion/.

You must have an account on Cisco.com. If you do not have an account or have forgotten your username or
password, click Cancel at the login dialog box and follow the instructions that appear.

Cabling
The two-port and four-port DID interface cards support the RJ-11 connector. Illustrations of the connector ports
are shown in Figure: Two-Port Analog DID Voice Interface Card and Figure: Four-Port Analog FXS/DID Voice

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Interface Card. Information about LEDs can be found in the Voice Interface Cards document.

Figure: Two-Port Analog DID Voice Interface Card

Figure: Four-Port Analog FXS/DID Voice Interface Card

For more information about the VIC-2DID interface card, refer to Understanding 2 Port Direct Inward Dial (2
DID) Voice Interface Cards, document ID 15268.

Shutdown Port
Check to make sure that the port is not shut down. Enter the show voice port command with the voice port
number that you are troubleshooting, which will tell you:

• If the voice port is up. If it is not, use the no shutdown command to make it active.
• What parameter values have been set for the voice port, including default values (these do not appear in
the output from the 'show running-config' command). If these values do not match those of the telephony
connection you are making, reconfigure the voice port.

Verifying Direct Inward Dialing Voice-Port Configuration

To verify voice-port configuration, enter the show voice port command. You can specify a voice port or view the
status of all configured voice ports. In the following example, the specified port is configured for DID.

Router# show voice port 1/1/0

Foreign Exchange Station with Direct Inward Dialing (FXS-DID) 1/1/0 Slot is 1, Sub-unit is 1,
Port is 0
Type of VoicePort is DID-IN
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled

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Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancel Coverage is set to 8 ms
Playout-delay Mode is set to default
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 200 ms
Playout-delay Minimum mode is set to default, value 4 ms
Playout-delay Fax is set to 300 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 3 s
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 3 s
Companding Type is u-law
Region Tone is set for US
Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Station name Chalil Mohanan, Station number 1234567
Voice card specific Info Follows:
Signal Type is wink-start
Dial Type is dtmf
In Seizure is inactive
Out Seizure is inactive
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 750 ms
Clear Wait Duration Timing is set to 400 ms
Wink Wait Duration Timing is set to 200 ms
Wait Wink Duration Timing is set to 550 ms
Wink Duration Timing is set to 200 ms
Delay Start Timing is set to 300 ms
Delay Duration Timing is set to 2000 ms
Dial Pulse Min. Delay is set to 140 ms
Percent Break of Pulse is 60 percent
Auto Cut-through is disabled
Dialout Delay for immediate start is 300 ms

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values
Voice port testing commands allow you to force voice ports into specific states for testing.

Contents
• 1 Detector-Related
Function Tests
• 2 Loopback Function
Tests
• 3 Tone Injection Tests
• 4 Relay-Related Function
Tests
• 5 Fax/Voice Mode Tests

Detector-Related Function Tests

Using the test voice port detector command, you are able to force a particular detector into an on or off state,
perform tests on the detector, and then return the detector to its original state.

To configure this feature, enter these commands beginning in privileged EXEC mode:

Command Purpose
Identifies the voice port you want to test.

• Enter a keyword for the detector under test and

Router# test voice port slot/subunit/port detector specify whether to force it to the on or off state.
1. {m-lead | battery-reversal | loop-current | ring |
tip-ground | ring-ground | ring-trip} {on | off} Note: For each signaling type (E&M, FXO, FXS), only
the applicable keywords are displayed. The
disable keyword is displayed only when a
detector is in the forced state.
2. Router# test voice port slot/subunit/port detector Identifies the voice port on which you want to end the test.
{m-lead | battery-reversal | loop-current | ring |
tip-ground | ring-ground | ring-trip} disable • Enter a keyword for the detector under test and the
keyword disable to end the forced state.

Note: For each signaling type (E&M, FXO, FXS), only

the applicable keywords are displayed. The
disable keyword is displayed only when a

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detector is in the forced state.

Loopback Function Tests

To establish loopbacks on a voice port, enter the following commands beginning in privileged EXEC mode:

Command Purpose
Identifies the voice port you want to test and enters
a keyword for the loopback direction.
Router# test voice port slot/subunit/port
1.
loopback {local | network}
Note: A call must be established on the voice
port under test.
Identifies the voice port on which you want to end
Router# test voice port slot/subunit/port
2. the test and enters the keyword disable to end the
loopback disable
loopback.

Tone Injection Tests

To inject a test tone into a voice port, enter the following commands beginning in privileged EXEC mode:

Command Purpose
Identifies the voice port you want to
test and enter keywords for the
Router# test voice port slot/subunit/port inject-tone {local | direction to send the test tone and for
1. network} {1000hz | 2000hz | 200hz | 3000hz | 300hz | the frequency of the test tone.
3200hz | 3400hz | 500hz | quiet}
Note: A call must be established on
the voice port under test.
Identifies the voice port on which you
want to end the test and enter the
keyword disable to end the test tone.
2. Router# test voice port slot/subunit/port inject-tone disable
Note: The disable keyword is
available only if a test
condition is already activated.

Relay-Related Function Tests

To test relay-related functions on a voice port, enter the following commands beginning in privileged EXEC
mode:

Command Purpose
1. Router# test voice port slot/subunit/port relay {e-lead | Identifies the voice port you want to test.
loop | ring-ground | battery-reversal | power-denial |
ring | tip-ground} {on | off} • Enter a keyword for the relay under
test and specify whether to force it to
the on or off state.

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Note: For each signaling type (E&M,

FXO, FXS), only the applicable
keywords are displayed. The
disable keyword is displayed only
when a relay is in the forced state.
Identifies the voice port on which you want to
end the test.

• Enter a keyword for the relay under

test, and the keyword disable to end
Router# test voice port slot/subunit/port relay {e-lead |
the forced state.
2. loop | ring-ground | battery-reversal | power-denial |
ring | tip-ground} disable
Note: For each signaling type (E&M,
FXO, FXS), only the applicable
keywords are displayed. The
disable keyword is displayed only
when a relay is in the forced state.

Fax/Voice Mode Tests

The test voice port switch fax command forces a voice port into fax mode for testing. After you enter this
command, you can use the show voice call or show voice call summary command to check whether the voice
port is able to operate in fax mode. If no fax data is detected by the voice port, the voice port remains in fax mode
for 30 seconds and then reverts automatically to voice mode.

The disable keyword ends the forced mode switch; however, the fax mode ends automatically after 30 seconds.
The disable keyword is available only while the voice port is in fax mode.

To force a voice port into fax mode and return it to voice mode, enter the following commands, beginning in
privileged EXEC mode:

Command Purpose
Identifies the voice port you want to test.
1. Router# test voice port slot/subunit/port switch fax
• Enter the keyword fax to force the voice
port into fax mode.
Identifies the voice port on which you want to end
the test.
Router# test voice port slot/subunit/port switch
2.
disable
• Enter the keyword disable to return the
voice port to voice mode.

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Digital voice interface hardware connects a router or access server to a line from a circuit-switched telephony
device in a PBX or the public switched telephone network (PSTN).

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Software Compatibility
• 2 Cabling
♦ 2.1 T1/E1 Trunk and Digital Voice Port Pinouts
(RJ-48)
◊ 2.1.1 Figure: RJ-48-to-RJ-48 T1/E1 Cable
Wiring
◊ 2.1.2 Table: Pinouts for T1/E1 Trunk and
Digital Voice Port (RJ-48)
♦ 2.2 T1/E1 Trunk and Digital Voice Port Pinouts
(RJ-45)
◊ 2.2.1 Table: T1 or E1 Port Pinouts (RJ-45)
• 3 Shutdown Port

Software Compatibility
To ensure that your card is compatible with your software, check the following:

• For network modules inserted into Cisco modular access routers, refer to the compatibility tables in
Overview of Cisco Network Modules for Cisco Access Routers.
• For interface cards inserted into Cisco modular access routers, refer to the compatibility tables in Voice
Interface Cards.

Cabling
Cabling for the digital ports varies by platform:

• Cisco 1600 series, Cisco 1700 series, Cisco 2600 series, Cisco 3600 series, Cisco 3700 series, and Cisco
ICS 7750 platforms that use the Multiflex Trunk Interface card use an RJ-48C cable. Refer to the Voice
Interface Cards document for information about digital Cisco interface cards.
• Cisco 7200 VXR platforms use RJ-48C cables for the port adapter. See the MIX-Multichannel T1/E1 Port
Adapter Installation and Configuration Guide for more information.
• Cisco AS5300 universal access servers use RJ-45 cables for the T1 or E1 interface. A VoIP feature is also

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required for voice traffic. See the Cisco AS5300 Module Installation Guide.
• Cisco AS5350 and 5400 universal gateways use RJ-45 cables for the four-port card and a 36-pin cable to
RJ-45 interface for the eight-port card. For more information about cabling these platforms, see the
"Cabling Specifications" chapter of the Cisco AS5350 and AS5400 Universal Gateway Card Installation
Guide.

T1/E1 Trunk and Digital Voice Port Pinouts (RJ-48)

Figure: RJ-48-to-RJ-48 T1/E1 Cable Wiring shows the RJ-48 connector wiring for the T1/E1 trunk cable and the
digital voice port cable; Table: Pinouts for T1/E1 Trunk and Digital Voice Port (RJ-48) lists the pinouts.

Figure: RJ-48-to-RJ-48 T1/E1 Cable Wiring

Table: Pinouts for T1/E1 Trunk and Digital Voice Port (RJ-48)

Pin Signal
1 RX (input)
2 RX (input)
3 -
4 TX (output)
5 TX (output)
6 -
7 -
8 -

T1/E1 Trunk and Digital Voice Port Pinouts (RJ-45)

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Table: T1 or E1 Port Pinouts (RJ-45)

RJ-45 Pin Description

1 RX tip
2 RX ring
3 RX shield
4 TX tip
5 TX ring
6 TX shield
7 -
8 -

Shutdown Port
If the port is not operational, check to make sure the port is not shut down. Enter the show voice port command
with the voice port number that you are troubleshooting, which tells you:

• If the voice port is up. If it is not, use the no shutdown command to make it active.
• What parameter values have been set for the voice port, including default values. (these do not appear in
the output from the 'show running-config' command.) If these values do not match those of the telephony
connection you are making, reconfigure the voice port.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 DSP Symptoms
• 2 Voice DSP Control Message Logger
♦ 2.1 Message Logger Overview
◊ 2.1.1 Message Capture
◊ 2.1.2 Benefits
◊ 2.1.3 Restrictions
♦ 2.2 Configuration Tasks
◊ 2.2.1 Configuring the Voice DSP Control
Message Logger
◊ 2.2.2 SUMMARY STEPS
◊ 2.2.3 DETAILED STEPS
◊ 2.2.4 Verifying the Voice DSP Control Message
Logger
◊ 2.2.5 Troubleshooting Tips
♦ 2.3 Configuration Examples
◊ 2.3.1 Starting the Logger Feature Example
◊ 2.3.2 Setting up an FTP Destination Example
◊ 2.3.3 Verifying Configuration Example
• 3 Voice Call Tuning
• 4 Voice DSP Crash Dump File Analysis
♦ 4.1 How to Configure Voice DSP Crash Dump File
Analysis
◊ 4.1.1 SUMMARY STEPS
◊ 4.1.2 DETAILED STEPS
♦ 4.2 Troubleshooting Voice DSP Crash Dump File
Analysis
◊ 4.2.1 SUMMARY STEPS
◊ 4.2.2 DETAILED STEPS
♦ 4.3 Verifying DSP Crash Dump File Analysis
♦ 4.4 Configuration Examples for Voice DSP Crash
Dump File Analysis
◊ 4.4.1 Verifying Voice DSP Crash Dump File
Analysis
• 5 Troubleshooting Universal Port SPEs
♦ 5.1 Configure SPE Diagnostic Tests
◊ 5.1.1 SPE Startup Test
◊ 5.1.2 SPE Auto-Test

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◊ 5.1.3 SPE Back-to-Back Test

♦ 5.2 SPE Disconnect Reason Codes
◊ 5.2.1 Determining the disconnect Reason
◊ 5.2.2 Using the show port modem log command
◊ 5.2.3 Using the show spe modem
disconnect-reason Command
◊ 5.2.4 Reason Code Summary Tables
◊ 6 DSP Troubleshooting Links

DSP Symptoms
Digital signal processors (DSPs) enable Cisco platforms to efficiently process digital voice traffic. The following
symptoms can be attributed to DSP hardware or software issues:

• No audio heard by either party or one-way audio on the voice path after the call is connected.
• Call setup failure, such as the inability to detect or transmit proper Channel Associated Signaling (CAS)
state transitions.
• Channels are stuck in the PARK state and cannot be used.
• Error messages on the console or in the router log complain of DSP timeouts.

Voice DSP Control Message Logger

This section contains the following information:

• Message Logger Overview

• Configuration Tasks
• Configuration Examples

Caution: Using the logger feature in a production network environment increases CPU and memory usage on
the gateway.
Note: We recommend that you work closely with your Cisco representative to use this feature. If you are
experiencing problems with certain voice calls, the engineering team at Cisco might ask you to capture
the control messages using the voice DSP logger. You can capture these messages by turning on the
logger, repeating the problematic calls, and capturing the logs. Only Cisco engineers can determine if
you should send the logs in for further review.

Message Logger Overview

The Voice DSP Control Message Logger feature provides improved debugging capabilities through Cisco IOS
software and allows loggin of control messages that pass through the voice DSP firmware on the host port
interface (HPI). The logged messages can later be examined for diagnosis of voice problems.

There are two main types of HPI messages that flow through the HPI interface: control messages and data
messages. Control messages carry control information between Cisco IOS software and the DSP. Data messages
carry voice data.

The Voice DSP Contol Message Logger feature captures control messages sent between the platform-independent
portions of Cisco IOS software and the DSP. The HPI subsystem that is in Cisco IOS software contains the

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platform-independent portion of Cisco IOS software. This feature addresses the sequence and contents of the
control messages. The logged messages can be checked for parameters that might cause undesirable DSP
behavior including the following:

• Incorrect parameters
• Out-of-sequence function calls
• Interactions between parameters of different HPI calls

In many cases, DSP problems have been the result of bad control messages. By logging all of these messages for
offline analysis, you can better integrate and debug at-speed issues for analysis.

Message Capture

Message capture occurs when voice control messages are captured and passed between the Cisco IOS software
and the DSP to a ring buffer. Some of these messages are sent in fast-path routines that run at a high priority, so
the capture of the message must be done as quickly as possible. After the fast-path routine messages have been
sent, a normal priority process sends the messages that are waiting in the ring buffer to off-router data storage
through the Cisco IOS File System (IFS).

The size of the ring buffer is configurable through the use of the voice hpi capture command. If the ring buffer
fills up faster than the normal priority process can move the messages off the router, some of the control messages
are dropped.

Counters keep track of the number of messages that are waiting in the ring buffer, the number of messages that
are sent, and the number of messages that are dropped. When message capture is enabled and a message arrives
for which there is no buffer space, a missed-message count is started. The next time there is room for a message
on the ring, the dropped-message count is included with the message data. This alerts the software that processes
the messages to the missed messages, and it provides data capture feedback that helps you configure the ring
buffer size to your specifications.

If messages are dropped during the capture, the ability to check the messages becomes limited. A complete
capture is required for analysis.

Benefits

Improved DSP Reliability

This feature improves the reliability of DSPs by improving debug capabilities. Unexpected sequences of calls or
parameters that cause DSP problems are difficult to debug because many calls can be made to the DSP before any
ill effects are noticed. Systems that are running under load are more likely to encounter subtle timing-related
issues that occur infrequently and are very hard to reproduce and debug. These parameters are marked as bad in
HPI calls to the DSP, and they can cause undesirable DSP behavior. There fore, the logger intercepts those
parameters that pass between Cisco IOS software and the DSP that can later be checked for errors.

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Robust Firmware

This feature makes the T1-based DSP firmware more robust, adding debug capabilities and enabling better field
support.

Restrictions

The Voice DSP Contol Message Logger feature is supported only on systems that use the HPI interface.

Configuration Tasks
See the following sections for configuration tasks for the Voice DSP Control Message Logger feature. Each task
in the list is identified as either required or optional.

• Configuring the Voice DSP Control Message Logger (required)

• Verifying the Voice DSP Control Message Logger (optional)

Configuring the Voice DSP Control Message Logger

You can start the message logger by choosing the amount of memory (greater than 324 bytes) that the
buffer-queueing system can allocate to the free message pool. HPI messages are captured until buffer space runs
out. Once the buffer-queueing system is running, the transport process attempts to connect to a new or existing
capture destination URL. A version message is written to the URL, and if the version message is accepted, any
messages placed into the message queue are written to the URL. If a new URL is entered using command-line
interface (CLI), an open URL is closed, and the system tries to write to the new URL. If the new URL fails, the
transport process exits. The transport process is restarted when another URL is entered or the system is restarted.

To configure the message logger, use the following commands beginning in privileged EXEC mode.

SUMMARY STEPS

1. enable
2. show voice hpi capture
3. debug hpi capture
4. configure terminal
5. voice hpi capture buffer size
6. voice hpi capture destination url
7. exit
8. show voice hpi capture
9. configure terminal
10. no voice hpi capture buffer 0
11. exit
12. show voice hpi capture

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DETAILED STEPS

Command Purpose
enable Enables higher privilege levels, such as
privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
(Optional) Displays the capture status and
show voice hpi capture statistics.
2. Example:
• Use this command to confirm logger
status and examine the logger status
Router# show voice hpi capture
output when the logger is running.
(Optional) Turns on the debug output for the
debug hpi capture logger.
3. Example:
• It is recommended that you enable the
debug output for the logger when you
Router# debug hpi capture
are interacting with it using CLI.
configure {terminal | memory | network}

4. Example: Enters global configuration mode.

Router# configure terminal

(Optional if you already have a nonzero buffer)
Allocates the buffer for storing captured
messages.

• Starts the logger by giving it a nonzero

buffer size.
voice hpi capture buffer size • The no form of the command turns the
logger off by setting the buffer size to
5. Example: zero. Valid range is from 0 to 9000000.
• If the buffer overflows so that messages
Router(config)# voice hpi capture buffer 122 are dropped during the capture, the
buffer size needs to be increased and the
capture needs to be restarted.

Note: To change buffer size, first configure

buffer size to zero, and then set the
buffer size to your specifications.
(Optional if you already have a destination or do
voice hpi capture destination url not want to change the currently assigned
destination) Sets up an FTP destination file to
6. Example: which the logged data is sent.
Router(config)# voice hpi capture destination
172.14.33.255
• The url argument is the destination
address.

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exit
Exits global configuration mode and returns to
7. Example:
privileged EXEC mode.
Router(config)# exit
(Optional) Displays the capture status and
statistics.

• Use this command to confirm logger

status and examine the logger status
show voice hpi capture output when the logger is running.

8. Example: Note: At this point, you can execute voice

calls and capture the control messages.
Router# show voice hpi capture You can capture these messages by
turning on the logger, repeating
problematic calls, and capturing the
logs. Cisco engineers can determine if
you should send the logs in for further
review.
configure {terminal | memory | network}

9. Example: Enters global configuration mode.

Router# configure terminal

no voice hpi capture buffer 0
(Optional if you already have a nonzero buffer)
10. Example: Turns the logger off by setting the buffer size to
zero and stops message capture.
Router(config)# no voice hpi capture buffer 0
exit
Exits global configuration mode and returns to
11. Example:
privileged EXEC mode.
Router(config)# exit
Verifies that no messages were dropped during
the capture.
show voice hpi capture
Note: At this point, gather the captured
12. Example:
messages in the destination files on
your PC or UNIX station and send the
Router# show voice hpi capture
information to Cisco TAC for
analysis.

Verifying the Voice DSP Control Message Logger

To verify and print capture status and statistics, use the show voice hpi capture privileged EXEC command. This
command displays the capture status and statistics and checks that the message counter is incrementing. If
messages are being dropped consistently, try increasing the buffer size.

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Note: If you want to stop the logger or change the buffer to another size, first set the buffer size to zero.

Troubleshooting Tips

Use the debug hpi capture command in privileged EXEC mode to turn on the debug output for the logger.
Enable the debug output for the logger by using the CLI.

Configuration Examples
This section provides configuration examples for the Voice DSP Control Message Logger feature. This section
contains the following examples:

• Starting the Logger Feature Example

• Setting up an FTP Destination Example
• Verifying Configuration Example

Starting the Logger Feature Example

In the following example, the voice hpi capture buffer command is used in global configuration mode to start the
logger by giving it a buffer size of 700000:

Router(config)# voice hpi capture buffer 700000

*Mar 1 00:24:47.090:caplog:caplog_cli_interface:hpi capture buffer size set to 700000 bytes
*Mar 1 00:24:47.090:caplog:caplog_logger_init:TRUE, Started task HPI Logger (PID 140
*Mar 1 00:24:47.150:caplog:caplog_cache_init:TRUE, malloc_named(699952), 2134 elements (each 328 by
*Mar 1 00:24:47.154:caplog:caplog_logger_proc:Terminating...

In the following example, the show voice hpi capture command is used in privileged EXEC mode to examine the
logger status output now that the logger is enabled:

Router# show voice hpi capture

HPI Capture is on and is logging to URL <www.company.com>
0 messages sent to URL, 0 messages droppedMessage Buffer (total:inuse:free) 2134:0000:2134
Buffer Memory:699952 bytes, Message size:328 bytes

Setting up an FTP Destination Example

In the following example, the voice hpi capture destination command is used in global configuration mode to set
up an FTP destination file where the logged data can be sent:

Router(config)# voice hpi capture destination ftp://100.00.100.200/d:\test_data.dat

*Mar 1 00:26:54.617:caplog:caplog_cli_interface:hpi capture destination:ftp://100.00.100.200/d:\test
*Mar 1 00:26:54.621:caplog:caplog_logger_init:TRUE, Started task HPI Logger (PID 140)
*Mar 1 00:26:54.621:caplog:caplog_logger_proc:Attempting to open ftp://100.00.100.200/d:\test_data.
*Mar 1 00:26:57.091:caplog:caplog_logger_proc:Logging to ftp://100.00.100.200/d:\test_data.dat

In the following example, the show voice hpi capture command is used in privileged EXEC mode to examine the
logger status output:

Router# show voice hpi capture

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HPI Capture is on and is logging to URL ftp://172.23.184.216/d:\test_data.dat1
messages sent to URL, 0 messages dropped
Message Buffer (total:inuse:free) 2134:0000:2134
Buffer Memory:699952 bytes, Message size:328 bytes

Verifying Configuration Example

In the following example, the show voice hpi capture command is used in privileged EXEC mode to check on
the status of the logger before, during, and after configuration:

Router# show voice hpi capture

HPI Capture is off and is logging to URL <no URL>
0 messages sent to URL, 0 messages dropped
Message Buffer (total:inuse:free) 0000:0000:0000
Buffer Memory:0 bytes, Message size:328 bytes

Voice Call Tuning

The Voice Call Tuning feature monitors the interface between Cisco IOS software and a system's digital signaling
processors (DSPs) in real time and reports status on the following: packet flow, DSP state, echo-cancellation state,
and jitter state. The feature also allows you to manipulate echo-cancellation and jitter-buffer parameters in real
time. For details on this feature, see the Voice Call Tuning article.

Voice DSP Crash Dump File Analysis

The Voice Crash Dump File Analysis feature allows Cisco IOS voice platforms using Texas Instruments DSPs
the ability to capture the contents of the DSP memory into a file in the event of a DSP crash. By making this crash
dump file available for offline analysis, engineers can better and more quickly determine and fix the cause of the
crash.

DSP crash dump analysis allows to you do the following:

• Detect when control messages have been lost between Cisco IOS software and the DSP
• Detect when the DSP has crashed
• Collect an image of the DSP memory after a DSP crash and put it into a file for analysis later by an
engineer

When these events have been detected, they are announced by console alarms. You can enable and disable this
feature and specify where the crash dump is to be written using Cisco IOS command-line interface (CLI). The
active part of the stack is written to the console, while the entire contents of the DSP memory is written to the
crash dump file. You can request that a dump file be written into a "smart" slot 0 or slot 1 flash card, or sent to a
server using TFTP or FTP, or it may be written directly to Flash.

How to Configure Voice DSP Crash Dump File Analysis

To configure Voice DSP crash dump file analysis, use the following steps:

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SUMMARY STEPS

1. enable
2. configure terminal { memory | network}
3. voice dsp crash-dump destination url
4. voice dsp crash-dump file-limit limit-number
5. exit
6. show voice dsp crash-dump

DETAILED STEPS

Command or Action Purpose

enable Enables higher privilege levels, such as
privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
configure {terminal | memory | network}

2. Example: Enters global configuration mode.

Router# configure terminal

(Required) Designates a valid file system
where crash dump analysis is stored.

• The url argument must be set to a

valid file system.
• The destination URL can be one of
the following
♦ The file on a TFTP server
voice dsp crash-dump destination url with the following format:
tftp://x.x.x.x/subfolder/filename.
3. Example:
The x.x.x.x value is the IP
Router(config)# voice dsp crash-dump destination address of the TFTP server
175.101.122
• ♦ The file on the flashcard of
the router, with the
following format:
slot0:filename

Note: The DSP crash dump feature is

disabled when the crash-dump
destination is not specified.
4. voice dsp crash-dump file-limit limit-number (Required) Sets the number of files you
would like to write.
Example:
• The crash dump file-limit keyword
Router(config)# voice dsp crash-dump file-limit 99 must be set to a non-zero value.

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The default is that the crash dump

capability is turned off, as the url
argument is empty, and the
file-number argument is zero.
• The limit-number argument can
range from 0 to 99.

Note: The DSP crash dump feature is

disabled when the crash-dump
file limit is set to 0.
exit

5. Example: Exits to privileged EXEC mode.

Router(config)# exit
show voice dsp crash-dump
(Optional) Displays voice DSP crash dump
6. Example:
information
Router# show voice dsp crash-dump

Troubleshooting Voice DSP Crash Dump File Analysis

To troubleshoot the Voice DSP Crash Dump File Analysis feature, use the debug voice dsp crash-dump
command in privileged EXEC mode. This command is intended only for troubleshooting purposes because the
volume of output generated by the software can result in severe performance degradation on the router.

SUMMARY STEPS

1. enable
2. debug voice dsp crash-dump keepalive
3. undebug all
4. debug voice dsp crash detail
5. exit

DETAILED STEPS

Command or Action Purpose

enable Enables higher privilege levels, such as privileged EXEC
mode.
1. Example:
• Enter your password if prompted.
Router> enable
debug voice dsp crash-dump keepalives Displays debugging information for the crash dump feature
keepalives.
2. Example:
• Confirms that a crash dump file has been written to
Router(config)# no logging console the specified destination.

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undebug all Disables all the debug output on screen to stop the above
output.
3. Example:
• Alternately, you can use the no debug all command.
Router# un all
Displays debugging information for the crash dump feature
debug voice dsp crash detail details.
4. Example:
• There is no debug output until there is one DSP
crash. When the crash dump feature is turned on, the
Router# debug voice dsp crash detail
detailed debug messages are displayed.
exit

5. Example: Exits to privileged EXEC mode.

Router(config)# exit

Verifying DSP Crash Dump File Analysis

To verify crash dump statistics, use the show voice dsp crash-dump command in privileged EXEC mode.

Configuration Examples for Voice DSP Crash Dump File Analysis

The following example shows that crash dump analysis is enabled:

Router(config)# voice dsp crash-dump destination 172.29.248.12

Router(config)# voice dsp crash-dump file-limit 10
voice dsp crash-dump destination tftp://172.29.248.12/tester/crash-152-t
voice dsp crash-dump file-limit 10
end
1w0d:%SYS-5-CONFIG_I:Configured from console by consoleoice dsp crash

Verifying Voice DSP Crash Dump File Analysis

The following example shows output information that verifies the status of the crash dump:

Router# show voice dsp crash-dump

Voice DSP Crash-dump status:
Destination file url is
tftp://172.29.248.12/tester/crash-152-t
File limit is 10
Last DSP dump file written was
tftp://172.29.248.12/zongshan/crash/26-152-t2
Next DSP dump file written will be
tftp://172.29.248.12/tester/crash-152-t1

Troubleshooting Universal Port SPEs

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A universal port card is a hardware card that processes digital signals for the Cisco AS5350 and Cisco AS5400
universal gateways. The service-processing element (SPE) works as a DSP for the universal port card.

This section provides troubleshooting information that apply to modems regardless of service type mode. It
describes how to perform diagnostic tests on installed ports or SPEs, configure automatic recovery of ports on an
SPE, and configure a scheduled recovery of SPEs.

Configure SPE Diagnostic Tests

You can perform three types of diagnostic tests on the SPE modem:

• SPE Startup Test

• SPE Auto-Test
• SPE Back-to-Back Test

SPE Startup Test

To perform diagnostic testing on all the installed SPE ports during the system's initial startup or rebooting
process, use the port modem startup-test command in global configuration mode.

The results of the SPE port startup test are displayed in the show port modem test command output. SPE ports
that pass the diagnostic test are marked as Pass, Fail, and Unkn. Ports that fail the diagnostic test are marked as
Bad. These ports cannot be used for call connections. Depending on how many ports are installed, this diagnostic
test may take from 5 to 10 minutes to complete. Perform additional testing on an inoperative SPE port by
executing the test port modem back-to-back command. The no port modem startup-test command disables
startup testing.

SPE Auto-Test

To perform diagnostic testing on all the installed SPE ports during the system's initial startup or rebooting
process, or during service, use the port modem autotest command in global configuration mode.

The results of the SPE port auto-test are displayed in the show port modem test command's output. Ports that
pass the diagnostic test are marked as Idle, Busy, Downloading, and Reset, and are put into service. Ports that fail
the diagnostic test are marked as Bad, and are not put into service or tested again until they are no longer marked
as Bad. If all the ports of an SPE are bad, the corresponding SPE is also marked bad. These ports cannot be used
for call connections. Depending on how many ports are present and not marked Bad, this diagnostic test may take
from 5 to 10 minutes to complete. You may perform additional testing on an inoperative port by executing the
test port modem back-to-back command. The no port modem autotestcommand disables testing.

You may optionally configure the following commands:

• port modem autotest minimum ports-Define the minimum number of free ports available for autotest to
begin.
• port modem autotest time hh:mm {interval}-Enable autotesting time and interval.A sample diagnostic
autotest setting the time at 12:45 and at 8 hour intervals looks like the following:

AS5400(config)# port modem autotest time 12:45 8

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AS5400(config)#

• port modem autotest error threshold-Define the maximum number of errors detected for autotest to
begin.

SPE Back-to-Back Test

When an SPE port tests as Bad, perform additional testing by conducting a series of internal back-to-back
connections and data transfers between two SPE ports. All port test connections occur inside the gateway. For
example, if mobile users cannot dial into port 2/5 (the sixth port on the universal port card in the second chassis
slot), attempt a back-to-back test with port 2/5 and a known-functioning port such as port 2/6.

Enter the following command in privileged EXEC mode (the prompt is displayed as AS5350# or AS5400# ) to
perform internal back-to-back port tests between two ports:

test port modem back-to-back slot/port slot/port {num-packets}-Perform internal back-to-back port
tests between two ports, sending test packets of the specified size.

You might need to enable this command on several different combinations of ports to determine which one is not
functioning properly. A pair of operable ports successfully connect and complete transmitting data in both
directions. An operable port and an inoperable port do not successfully connect with each other.

A sample back-to-back test might look like the following:

AS5400# test port modem back-to-back 2/10 3/20

Repetitions (of 10-byte packets) [1]:
*Mar 02 12:13:51.743:%PM_MODEM_MAINT-5-B2BCONNECT:Modems (2/10) and (3/20) connected in back-to-bac
*Mar 02 12:13:52.783:%PM_MODEM_MAINT-5-B2BMODEMS:Modems (3/20) and (2/10) completed back-to-back te

A port that has been confirmed to have problems can often be fixed using the clear spe command.

The results of the test port modem back-to-back command are displayed in the show port modem test
command's output:

AS5400# show port modem test

Date Time Modem Test Reason State Result
3/02 12:00:57 PM 2/01 Back-To-Back :STARTUP TEST Idle PASS
3/02 12:00:57 PM 2/00 Back-To-Back :STARTUP TEST Idle PASS
3/02 12:00:58 PM 2/02 Back-To-Back :STARTUP TEST Idle PASS
3/02 12:00:58 PM 2/03 Back-To-Back :STARTUP TEST Idle PASS
3/02 12:00:58 PM 2/04 Back-To-Back :STARTUP TEST Idle PASS
3/02 12:00:58 PM 2/05 Back-To-Back :STARTUP TEST Idle PASS
...
3/02 12:01:14 PM 3/95 Back-To-Back :STARTUP TEST Idle PASS
3/02 12:01:14 PM 3/94 Back-To-Back :STARTUP TEST Idle PASS
3/02 12:01:15 PM 3/75 Back-To-Back :STARTUP TEST Idle PASS
3/02 12:01:15 PM 3/74 Back-To-Back :STARTUP TEST Idle PASS
3/02 12:13:52 PM 3/20 Back-To-Back :USER INITIATED Idle PASS
3/02 12:13:52 PM 2/10 Back-To-Back :USER INITIATED Idle PASS
...
3/02 12:44:00 PM 3/102 No Test (Time) :MIN IDLE MODEMS Idle NOTST
3/02 12:44:00 PM 3/103 No Test (Time) :MIN IDLE MODEMS Idle NOTST
3/02 12:44:00 PM 3/104 No Test (Time) :MIN IDLE MODEMS Idle NOTST
3/02 12:44:00 PM 3/105 No Test (Time) :MIN IDLE MODEMS Idle NOTST
3/02 12:44:00 PM 3/106 No Test (Time) :MIN IDLE MODEMS Idle NOTST

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3/02 12:44:00 PM 3/107 No Test (Time) :MIN IDLE MODEMS Idle NOTST
3/02 12:44:21 PM 2/73 Back-To-Back :TIME INTERVAL Idle PASS
3/02 12:44:21 PM 2/72 Back-To-Back :TIME INTERVAL Idle PASS
3/02 12:44:21 PM 2/33 Back-To-Back :TIME INTERVAL Idle PASS
3/02 12:44:21 PM 2/32 Back-To-Back :TIME INTERVAL Idle PASS
3/02 12:44:21 PM 3/37 Back-To-Back :TIME INTERVAL Idle PASS

Note: The Reason column indicates why the test was started. The TIME INTERVAL is one of the
triggers under autotest; the other is the error threshold.

SPE Disconnect Reason Codes

This section describes how to interpret the call disconnect reason codes reported by Cisco universal port card
SPEs. Whenever a call using the universal port SPEs is cleared or disconnected, the SPE records the reason for
the disconnect. This disconnect reason code can be used to determine whether the disconnect was normal or an
error occurred. This reason code can be used to track down possible sources of failure. Modems can be
disconnected due to a variety of factors such as client disconnects, telco errors, and call drops at the network
access server (NAS). A "good" disconnect reason is that the DTE (client modem or NAS) at one end or the other
wanted to terminate the call. Such "normal" disconnects indicate that the disconnect was not a result of modem or
transmission level errors.

Note: The disconnect reason is managed in a first-come-first-serve fashion. This means that the first
disconnect reason generated is the only disconnect reason recorded. If the modem and the NAS attempt
to terminate the session simultaneously and the modem happens to save the disconnect reason before the
LINK_TERMINATE message from the NAS is processed, then the NAS disconnect reason is ignored.

Determining the disconnect Reason

When evaluating whether you are experiencing "good" or "bad" disconnects, it is important to obtain the history
of disconnects that a particular port has experienced. In most environments, the disconnect reason is obtained
using modem call records or call tracker syslog messages. This disconnect code can then be interpreted using the
table provided in this document. Use the following commands to determine the disconnect reason:

• The show spe modem disconnect-reason command does not display the disconnect reason code as a
hexadecimal value. However, it does indicate the disconnect reason as a name. The name and class of the
disconnect reason can be found inTable: CLASS OTHER Code Summary Table and Table: CLASS DSP
Reason Codes respectively.
• The show port modem log command displays the disconnect reason code as a hexadecimal value. Refer
to Table: Disconnect Reason Code Hexadecimal Values for the hexadecimal values.

Table: Disconnect Reason Code Hexadecimal Values

0x0.. 0x1.. 0x2.. 0x3.. 0x4.. 0x5..

- 0x010 0x100 0x1F00 - - 0x210 0x220 0x3xx - -
0x001 0x011 0x101 0x1F01 - 0x201 0x211 0x221 - - 0x501
0x002 0x012 0x102 0x1F02 - 0x202 0x212 0x222 - - 0x502
0x003 - 0x103 0x1F03 - 0x203 - - - 0x403 0x503
0x004 - 0x104 0x1F04 - 0x204 - 0x224 - 0x404 0x504
0x005 - 0x105 0x1F05 - 0x205 - 0x225 - - 0x505

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0x006 - 0x106 0x1F06 - 0x206 - - - - 0x506

0x007 - 0x107 0x1F07 - - - - - - 0x507
0x008 - 0x108 0x1F08 - - - - - 0x408 -
0x009 - 0x109 - - - - - - - -
0x00C - - - - - - - - - -
0x00D - - - - - - - - - -
0x00E - - - - - - - - - -
0x00F - - - 0x1FFF - - - - - -

Using the show port modem log command

Use the show port modem log slot/port command to obtain the disconnect cause code (in Hex) for a particular
call on a specific port. This disconnect code is identical to the cause code obtained from modem call-record and
call-tracker syslog outputs. An example is shown:

*Jan 1 00:53:56.867: Modem State event: State: Terminate

*Jan 1 00:53:56.879: Modem End Connect event:
Call Timer : 195 secs
Disconnect Reason Info : 0x220
Type (=0 ):
Class (=2 ): EC condition - locally detected
Reason (=32 ): received DISC frame -- normal LAPM termination

From the example above, note that the disconnect code is 0x220.

Using the show spe modem disconnect-reason Command

Use the show spe modem disconnect-reason {summary | slot | slot/spe} command to determine the distribution
of disconnect reasons that the particular port has experienced. A sample summary output of all the ports is shown
below:

Router# show spe modem disconnect-reason summary

===CLASS OTHER==== =====CLASS DSP==== ===CLASS EC LCL=== ==CLASS EC FRMR===
Software Rst 0 No Carrier 341 No LR 0 Frmr Bad Cmd 0
EC Termntd 0 No ABT dtctd 0 LR Param1 0 Frmr Data 0
Bad MNP5 Rx 0 Trainup flr 328 LR Incmpt 0 Frmr Length 0
Bad V42B 110 Retrain Lt 0 Retrns Lt 226 Frmr Bad NR 0
Bad COP stat 0 ABT end flr 0 Inactivity 0
ATH 0 Protocol Err 1 ===CLASS EC LD====
Aborted 0 ====CLASS HOST==== Fallbck Term 74 LD No LR 0
Connect Tout 198 Hst NonSpec 0 No XID 67 LD LR Param1 0
Reset DSP 0 HST Busy 0 XID Incmpt 0 LD LR Incmpt 0
HST No answr 0 Disc 21448 LD Retrns Lt 0
===CLASS EC Cmd=== HST DTR 3615 DM 5 LD Inactivty 0
Bad Cmd 0 HST ATH 0 Bad NR 0 LD Protocol 0
HST NoDialTn 0 SABME Online 0 LD User 0
=====N O N E====== HST No Carr 5276 XID Online 0
None 39 HST Ack 0 LR Online 0 TOTAL 31728
HST NoDialTn 0 SABME Online 0 LD User 0=====N O N E======
HST No Carr 5276 XID Online 0 None 39 HST Ack 0
LR Online 0 TOTAL 31728

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From the example above, let us say that we are interested in the disconnect category Disc within CLASS EC
LCL. To determine what the disconnect reason Disc means, go to the entry corresponding to the class (CLASS
EC LCL) and the disconnect reason name (Disc) which shows a hex code of 0x220 and is a normal disconnect.
The codes for the classes are shown in the following tables:

• Table: CLASS OTHER Code Summary Table

• Table: CLASS DSP Reason Codes
• Table: CLASS EC LCL: EC Condition, Locally Detected Reason Code Table
• Table: CLASS EC Cmd: EC Detected Bad Command Code Reason Code Table
• CLASS EC FRMR: EC Detected FRMR From Peer Reason Code Table
• Table: CLASS EC LD: Error Correction (EC) Detected Link Disconnect (LD) From Peer Reason Code
Table
• Table: CLASS HOST: Requested by Host Reason Code Table

Reason Code Summary Tables

The following tables contain the detailed reason codes for universal port disconnects.

Table: CLASS OTHER Code Summary Table

Disconnect Reason Disconnect Reason: Disconnect Reason

Description
Type Name Code (Hex)
Cisco IOS software disconnected the call
2 Software Rst 0x001 for some indeterminate reason
(SOFTWARE_RESET).
2 EC Termntd 0x002 Error Correction (EC) layer termination
The Microcom Network Protocol 5
(MNP5) decompression task received an
illegal token in the data stream. There is
probably a logic error in the
2 Bad MNP5 Rx 0x003
implementation of compression,
decompression or error correction by the
modem or partner. Can also be caused by a
transient line or RAM memory error.
The V.42bis or V.44 decompression task
received an illegal token in the data stream.
There is probably a logic error in either the
2 Bad V42B 0x004 modem's or partner's implementation of
compression, decompression or error
correction. Can also be caused by a
transient line or RAM memory error.
2 Bad COP stat 0x005 Reserved
6,7 ATH 0x006 ATH command detected by local modem.
The ATH (Hangup) AT command is
detected by the local modem (universal port
card). For example, following a dialout

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from Cisco IOS, the DTE interface clears

the call by transmitting an inband ATH AT
command after the call is connected.
AT mode any-key abort of dial command
The AT dial command was aborted by the
any-key abort command. For example, the
3 Aborted 0x007
host modem originates a call. During
connection establishment, pressing any-key
causes the AT dial command to be aborted.
The call took too long to complete the
connection. Notice that the S7 timer (wait
for carrier after dial) expired for this
disconnect.

The causes include:

• Difficulty negotiating a Layer I

standard
• Layer I and Layer II establishment
taking too long.
3 Connect Tout 0x008

For example, error correction negotiation

takes an extended amount of time because
of bit-errors introduced when the client
modem receiver tries to connect at a rate it
can't sustain.

This disconnect could also happen if the

answer modem heard no tone from the
channel because, for example, the
originator was not a modem.
The DSP was reset
(command/internal/spontaneous).

The DSP within the host modem was reset

2 Reset DSP 0x009
by the Control Processor (CP) or Signal
Processor (SP). The CP resets the DSP if
mail messages from the CP to SP are not
being acknowledged. The SP resets itself if
it gets an internal inconsistency error.
V.42bis or V.44 codeword size exceeded
4,6 - 0x00C
negotiated maximum.
V.42bis or V.44 received codeword equal
4,6 - 0x00D
to next empty dictionary entry.
4,6 - 0x00E

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V.42bis or V.44 received codeword greater

than the next empty dictionary entry.
V.42bis or V.44 received reserved
4,6 - 0x00F
command code.
V.42bis or V.44 ordinal size exceeded
4,6 - 0x010
eight.
4,6 - 0x011 V.42bis or V.44 negotiation error.
4,6 - 0x012 V.42bis or V.44 compression error.

Table: CLASS DSP Reason Codes

Disconnect
Disconnect Disconnect
Reason Code Description
Reason Type Reason: Name
(Hex)
- - 0x1xx DSP conditions reported by SPE
The SPE carrier signal is lost. The universal port card
detected a client modem carrier drop.

The universal port SPE stopped hearing carrier for a

period greater than the value specified in Register S10
(hang-up delay after carrier loss). This could mean that the
talk path went away or that the client stopped transmitting.
If a layer II protocol (V.42 and/or V.42bis) is in effect, it is
abnormal to see such a disconnect.

Common causes are users hanging up the call before a

connection takes place can occur because of incidental
4,5 No Carrier 0x100
dialing, aborted starts, and client applications timing out
when calls take too long to connect due to multiple
retrains during Layer 1 negotiation.

The condition can also occur during normal data mode

when the client abruptly drops the carrier. This can occur
if the link is abruptly dropped (network error), or power is
shut off to the client modem disconnecting the call. This
can also occur with less sophisticated client modems that
do not implement the Layer I and/or Layer II clear-down
protocols on a DTR drop. For a large number of client
modems, this is considered a normal disconnection.
No answer-back tone detected, caller is probably not a
3 No ABT dtctd 0x101
modem
3 Trainup flrv 0x102 Call failure while modem training up due to incompatible
modulation or bad line.

This may be indicative of attempts to negotiate an

unsupported modulation such as a legacy Rockwell
proprietary modulation (K56Plus, V.FC, and so on). Other
possible causes are DSP failures to train up due to severe
line impairments, impulse noises, interrupting training,

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incompatible modulation parameters, and perhaps the

inability to properly select a Layer I standard.
Too many consecutive retrains or speed-shifts. The retrain
limit is specified with Register S40.

During the progress of a call, too many retrains occurred

and rendered the call ineffective-the data rate would be so
4,5 Retrain Lt 0x103 poor as to be useless. Sometimes the client modem does
not complete the clear-down protocol, for example, when
the Telco tore down the call in the middle of the
connection; NextPort (NP) attempts to recover the call by
issuing retrains. Once the retrain limit is reached, NP
drops the call and report this disconnect reason.
Problem detecting end of Answer-Back Tone(ABT).
Negotiation failure or excessive noise during V.34
training.

Host modems answer and send out V.8bis and modulated

2100Hz answer-back tones (ABTs) with phase reversals
but encounter excessive noise during the trainup sequence.
Look for errors on the path from the calling modem to the
answering modem in either one or both directions. Similar
behavior occurs when there is latency in the Public
Switched Telephone Network (PSTN)that exceeds one
3 ABT end flr 0x104 second for dial up and causes modems to be unable to train
up the echo cancellers.

Other possible causes are:

• TX power levels are incorrect and the tones are

then not handled by the remote side.
• Excessive noise in Phase III and IV during V.34
training.
• Operator error.
• Network interference during V.34 training
(someone picks up the extension).
SS7/COT (continuity test) operation completed
3 - 0x105
successfully.
SS7/COT (continuity test) operation failed: T8/T24
3 - 0x106
timeout waiting for tone on.
SS7/COT (continuity test) operation failed: T8/T24
3 - 0x107
timeout waiting for tone off.
Modem on hold (MOH) cleardown by the universal port
card. V.92 specifies that the cleardown reason can be:
4 - 0x108
• Cleardown due to incoming call
• Cleardown due to outgoing call
• Cleardown due to other reason
4 - 0x109 MOH timeout value reached.

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This value can be adjusted using Register S62 (V.92

maximum MOH time).

Table: CLASS EC LCL: EC Condition, Locally Detected Reason Code Table

Disconnect Disconnect Disconnect

Reason Reason: Reason Description
Type Name Code (Hex)
- - 0x2xx Local error correction (EC) conditions.
During negotiation a link request (LR) frame was not received. Peer
3 No LR 0x201
may not support MNP.
The received MNP LR frame had a bad/unexpected PARAM1.
3 LR Param1 0x202
For more information on PARAM1 refer to the V.42 specification.
The received MNP LR frame is incompatible with the host modem's
3 LR Incmpt 0x203
settings for EC.
Too many consecutive retransmissions in EC.

This disconnect reason can be caused by noise on the line that spurs
retransmissions. For instance, the host modem transmits data to the
client modem, but noise on the line causes the data to be received
incorrectly (or not at all) by the client side.

The client modem could also have disconnected without the host
modem realizing this. So the host modem continuously retransmits,
without knowing that the client modem is no longer present.
4,5 Retrns Lt 0x204
Sometimes, when the call connects in LAPM or MNP, the universal
port card is unable to transmit a frame to the client modem. The client
modem fails to acknowledge the universal port card's initial
transmission, then fails to respond to Register S19 (error correction
retransmission limit) polls (the default is 12), so NP disconnects the
call. One cause could be that the carrier in the transmit path degraded
substantially while the client failed to downshift. Another cause could
be a problem with the client's EC engine (as happens on a Winmodem
system if Windows stops responding).
Inactivity timeout, MNP Link Disconnect (LD) sent.
6,7 Inactivity 0x205
The host modem sends the client modem a LD frame, indicating that an
inactivity timeout has occurred.
EC protocol error.
4,5 Protocol Err 0x206
This is a general catch-all protocol error. It indicates that a LAPM or
MNP EC protocol error has occurred.
3 Fallbck 0x210 No EC fallback protocol available. Error correction negotiation has not
Term been successful. The call is terminated because there is no error
correction fallback protocol available.

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S-register S25 (link protocol fallback) determines the available fallback

protocol. The options are asynchronous framing, synchronous framing,
or disconnect (hang up).
Never received eXchange IDentification (XID) frame during
3 No XID 0x211
negotiation. Peer may not support MNP.
The received XID frame is incompatible with local settings.
3 XID Incmpt 0x212
The client modem may not support LAPM within V.42.
Received Disconnect (DISC) frame. This is the normal LAP-M
disconnect.

3,4,5 Disc 0x220 The call terminated normally with a proper clear down from the client
side. For example, a V.42 disconnect packet was sent from the client
modem to the host modem. The client modem dropped DTR and
cleanly negotiated a clear-down protocol.
Received DM frame. Peer might be disconnecting.

3,4,5 DM 0x221 The client modem indicates that it is disconnecting. During call setup,
this reason indicates that the client modem is giving up on negotiating
error correction.
Bad receive sequence number or ACK number was received. An MNP
LD or LAP-M FRMR is sent.

4,5 Bad NR 0x222 The host modem received a LAPM or MNP error correction frame with
a bad sequence number or acknowledgment number. An LD or Frame
Reject (FRMR) frame is sent to the client modem, indicating that the
host modem is disconnecting.
Received MNP XID frame in steady-state.
SABME
4,5 0x224 This is interpreted as a LAPM error correction protocol error in steady
Online
state. It means that the client modem may have reset due to receiving a
FRMR.
Received MNP LR frame while in steady-state.
4,5 XID Online 0x225
This is interpreted as an MNP error correction protocol error in steady
state. It means that the client modem has reset.

Table: CLASS EC Cmd: EC Detected Bad Command Code Reason Code Table

!Disconnect !Disconnect !Disconnect Reason

!Description
Reason Type Reason: Name Code (Hex)
EC detected bad command code. The received
unknown command is in the last 2 digits. An
4,5 Bad Cmd 0x3xx
MNP LD or LAP-M FRMR frame is sent in
response.

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Table: CLASS EC FRMR: EC Detected FRMR From Peer Reason Code Table

Disconnect
Disconnect Disconnect
Reason Code Description
Reason Type Reason: Name
(Hex)
EC conditions indicated by client in LAP-M FRMR frame.
4,5 - 0x4xx
The bit-mapped reason is in the last two digits.
LAPM: peer reports bad command.

The host modem received a FRMR frame from the client

4,5 Frmr Bad Cmd 0x401
modem. The received FRMR frame indicates that the client
modem received an error correction frame from the host
modem that contained a bad command.
LAPM: peer reports that data field is not permitted or is
incorrect length (U frames).

The host modem received a FRMR frame from the client

4,5 Frmr Data 0x403 modem. The received FRMR frame indicates that the client
modem received an error correction frame from the host
modem that contained a data field that is not permitted or
contained a data field with an incorrect length (that is, U
frame).
LAPM: peer reports data field length is greater than N401
(the maximum information field length specified in V.42),
but has good Frame Check Sequence (FCS).

The modem received a FRMR frame from the client

modem. The received FRMR frame indicates that the client
4,5 Frmr Length 0x404
modem received an error correction frame from the modem
that contained a data field length that is greater than the
maximum number of octets that can be carried in the
information field (N401) of an I frame, an SREJ frame, an
XID frame, a UI frame, or a TEST frame. The frame check
sequence is good.
LAPM: peer reports bad receive sequence number or N(R).

The host modem received a FRMR frame from the client

4,5 Frmr Bad NR 0x408
modem. The received FRMR frame indicates that the client
modem received an error correction frame from the host
modem that contained a bad receive sequence number.

Table: CLASS EC LD: Error Correction (EC) Detected Link Disconnect (LD) From Peer Reason Code Table

Disconnect
Disconnect Disconnect
Reason Code Description
Reason Type Reason: Name
(Hex)
EC conditions indicated by client in MNP link
4,5 - 0x5xx disconnect ( LD ) frame. Reason field is in the last 2
digits.

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MNP: peer never received LR frame.

The host modem received a LD frame from the client

3 LD No LR 0x501
modem. The received LD frame indicates that the
client modem never received a link request from the
host modem.
MNP: peer reports link request (LR) frame has bad
parameter #1

The host modem received an LD frame from the

3 LD LR Param1 0x502 client modem. The received LD frame indicates that
the client modem received a link request frame from
the host modem that contained an unexpected
PARAM1. For more information on PARAM1 refer
to the V.42 specification.
MNP: peer reports LR frame is incompatible with its
configuration

The host modem received an LD frame from the

3 LD LR Incmpt 0x503
client modem. The received LD frame indicates that
the client modem received an LR frame from the host
modem that is incompatible with the configuration of
the client modem.
MNP: peer reports too many consecutive EC
retransmissions

4,5 LD Retrns Lt 0x504 The host modem received a LD frame from the client
modem. The received LD frame indicates that the
client modem received too many consecutive
retransmissions.
MNP: peer reports inactivity timer expired

The host modem received a Link Disconnect (LD)

4,5 LD Inactivty 0x505 frame from the client modem. The received LD frame
indicates that the client modem's host (DTE) has not
passed data to the client modem within a period of
time.
MNP: peer reports error

3 LD Protocol 0x506 The host modem received an LD frame from the

client modem. The received LD frame indicates that
the client modem received a MNP protocol error.
Normal MNP disconnect

3 LD User 0x507 The host modem received a LD frame from the client
modem. The received LD frame indicates a normal
MNP termination.

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Table: CLASS HOST: Requested by Host Reason Code Table

Disconnect Disconnect Disconnect

Reason Reason: Reason Description
Type Name Code (Hex)
Host initiated disconnect. Value is a sum of 0x1F00 and
6,7 - 0x1Fxx SessionStopCommand value. This is the other host terminate reason.
The host reason is indicated in the low-order bytes "xx".
Non-specific host-initiated disconnect. Value is a sum of 0x1F00 and
SessionStopCommand value.

This is the catch all Cisco IOS-initiated disconnect reason. It is used

HST for all non-standard disconnects. For example, this could be a result of
3,6,7 0x1F00
NonSpec modem management software deciding to terminate the call. One
possible explanation is a higher-level authentication failure RADIUS,
TACACS, or another application issuing a DTR drop to the host
modem. This type of disconnect does not count towards CSR when the
host modem is in data mode.
Dialed number was busy.
3 HST Busy 0x1F01
Disconnection has occurred because the host is indicating that the
dialed number is busy.
Dialed number did not answer.
HST No
3 0x1F02
answr Disconnection has occurred because the host is indicating that the
dialed number didn't answer.
Virtual DTR dropped. This status is reflected by the I/O port redirector
that is currently using the modem.

Disconnection has occurred because the host dropped the virtual DTR
line. This generic disconnect cause is initiated by the Cisco IOS
3,6,7 HST DTR 0x1F03
software. Example causes are idle timeout, PPP LCP TERMREQ
received, authentication failure, Telnet hangup, and so on. To
determine the reason for the hang up, examine the Radius disconnect
reason from the modem call-record terse command or from
Authentication, Authorization, and Accounting (AAA).
6,7 HST ATH 0x1F04 ATH (hangup) command was detected by local host.
HST No access to telco network. Disconnection has occurred because the
3 0x1F05
NoDialTn host could not access the network.
Network indicated disconnect.

This is a client-side triggered disconnect that is not a graceful call

termination. It can occur during call set-up. A common cause is when
users of Windows 95 or Windows 98 Dial Up Networking (DUN)
3,4,5 HST NoCarr 0x1F06
cancel the call before the call reaches steady state. Another common
reason is any client-instigated DTR drop before steady state. During
data mode, this is also a client side triggered disconnection that is not a
graceful call termination. One very common cause is authentication
failures.

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NAS terminated SS7/continuity test (COT) operation.

3 - 0x1F07
Disconnection has occurred because the NAS has terminated the
SS7/COT operation.
The SS7/COT operation was terminated by the router because of a
3 - 0x1F08
T8/T24 timeout.
Unsolicited TERMINATING.
- - 0x1FFF
The host sends this disconnect reason when it receives a unsolicited
terminating message.

Table: Disconnect Reason Types

!Disconnect
!Description
Type
0 (unused)
1 - 0x2... (unused)
2 - 0x4... Other situations
3 - 0x6... Condition occurred during call setup
4 - 0x8... In data mode. Rx (line to host) data flushing OK
In data mode. Rx (line to host) data flushing not OK
5 - 0xA...
(at present, applications should not be concerned about the "not OK")
6 - 0xC... In data mode. Tx (host to line) data flushing OK
In data mode. Tx (host to line) data flushing not OK (at present, applications should not be
7 - 0xE...
concerned about the "not OK")
For more information about troubleshooting SPEs, refer to Interpreting NextPort Disconnect Reason Codes,
document ID 9502.

DSP Troubleshooting Links

DSP troubleshooting procedures vary from platform to platform. To troubleshoot DSPs on your Cisco product,
see the following links:

• For troubleshooting the DSP on NM-HDV for Cisco 2600 series, Cisco 3600 series, and VG200 series
routers, refer to Troubleshooting the DSP on NM-HDV for Cisco 2600/3600/VG200 Series Routers,
document ID 19066.
• For troubleshooting the VTSP-3-DSP_TIMEOUT error on AS5300 platforms, refer to Troubleshooting
VTSP-3-DSP_TIMEOUT Error on Cisco AS5300 Access Server Platforms, document ID 18680.
• If you have problems with unrecognized voice cards on Cisco 1750, Cisco 1751, and Cisco 1760 routers,
it could be a problem with the packet voice data module (PVDM), which houses the DSPs. Refer to
Troubleshooting Unrecognized Voice Interface Cards on Cisco 1750, 1751, and 1760 Routers, document
ID 5711.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values
Codec complexity refers to the amount of processing power that a codec compression technique requires: some
require more processing power than others. Codec complexity affects call density, which is the number of calls
that can take place on the DSP interfaces. The DSP interfaces can be HCMs, port adapter DSP farms, or voice
cards, depending on the type of router. The greater the codec complexity, the fewer the calls that can be handled.

Codec complexity is either medium or high. The difference between medium- and high-complexity codecs is the
amount of CPU power necessary to process the algorithm and, therefore, the number of voice channels that can be
supported by a single DSP. All medium-complexity codecs can also be run in high-complexity mode, but in that
mode fewer (usually half as many) channels are available per DSP.

For details on the number of calls that can be handled simultaneously through the use of each of the codec
standards, refer to the entries for the codec and codec complexity commands in the Cisco IOS Voice Command
Reference.

Codec Complexity Mismatch

You might encounter a situation in which the router cannot set up a call and a message similar to the following
appears in the output:

21:12:54: %DSPRM-5-SETCODEC: Configured codec 10 is not supported with this dsp image.

This condition indicates that the codec complexity and the voice card complexity configuration are mismatched.
This problem can appear on Cisco modular access routers with HDV modules. This problem can affect Cisco IOS
software Releases 12.0(7)T and later.

To see if you have this problem, you need to check the following conditions:

• Check if the codec you are using is a high-complexity codec. For more information about codecs, refer to
Understanding Codecs: Complexity, Hardware Support, MOS, and Negotiation, document ID 14069.
• If you are going to use high-complexity codecs, check the voice card configuration. It should also be
configured as high complexity.

The default configuration for voice cards on routers with HDV modules is medium complexity. To allow usage of
high-complexity codecs, use the voice-card 1 and codec complexity high configuration commands.

Note: To change the voice card codec complexity, remove all voice ports bound to the card and remove the
configuration from the E1/T1 controller.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 T1 or E1 Interface Troubleshooting
♦ 1.1 SUMMARY STEPS
♦ 1.2 DETAILED STEPS
• 2 Troubleshooting T1 and E1 Layer 1 Problems
♦ 2.1 Controller Is Administratively Down
◊ 2.1.1 SUMMARY STEPS
◊ 2.1.2 DETAILED STEPS
◊ 2.1.3 What to Do Next
♦ 2.2 Controller Has Loss of Frame
◊ 2.2.1 What to Do Next
♦ 2.3 Controller Has Loss of Signal
◊ 2.3.1 Figure: DB-15 Connector
◊ 2.3.2 Figure: RJ-45 Pin Numbering
◊ 2.3.3 Figure: Rollover Cable
• 3 Checking T1/E1 Controller Configuration
♦ 3.1 Framing Formats on Digital T1/E1 Voice Ports
◊ 3.1.1 Path Code Violations Increasing
♦ 3.2 Clock Sources on Digital T1/E1 Voice Ports
◊ 3.2.1 Slip Seconds Error Counter Increasing
◊ 3.2.2 SUMMARY STEPS
◊ 3.2.3 DETAILED STEPS
◊ 3.2.4 Framing Loss Seconds Increasing
◊ 3.2.5 SUMMARY STEPS
◊ 3.2.6 DETAILED STEPS
♦ 3.3 Line Coding on Digital T1/E1 Voice Ports
◊ 3.3.1 Line Code Violations Increasing
◊ 3.3.2 Path Code Violations Increasing
• 4 T1/E1 Channel-Associated Signaling
♦ 4.1 Troubleshooting Commands
• 5 E1 R2 Interfaces
♦ 5.1 Troubleshooting E1 R2 Failures
◊ 5.1.1 SUMMARY STEPS
◊ 5.1.2 DETAILED STEPS
♦ 5.2 debug and show Commands
• 6 ISDN Interfaces
♦ 6.1 Figure: Typical Application Using ISDN BRI NT/TE VICs or
ISDN BVMs

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♦ 6.2 ISDN PRI Troubleshooting Tips

♦ 6.3 Verifying the ISDN Switch Type and PRI Group Timeslot
Configuration
◊ 6.3.1 Verifying the Signaling Channel
◊ 6.3.2 SUMMARY STEPS
◊ 6.3.3 DETAILED STEPS
♦ 6.4 Ringback
◊ 6.4.1 Example of a Call That Gets Ringback Tone
◊ 6.4.2 Example of a Call That Does Not Get Ringback
Tone
◊ 6.4.3 Forcing Ringback
♦ 6.5 QSIG Protocol Support
◊ 6.5.1 Figure: QSIG Signaling
◊ 6.5.2 QSIG Support Troubleshooting Tips
◊ 7 Troubleshooting Drop-and-Insert
◊ 8 Troubleshooting Transparent Common Channel
Signaling
◊ 9 Dial Tone Issues
⋅ 9.1 Router Does Not Recognize Voice Port
⋅ 9.2 Voice Ports Are in the Shutdown State
⋅ 9.3 Voice Ports Configured as Connection Trunk
⋅ 9.4 No Dial Tone on Digital Voice Port
⋅ 9.5 Debug Command Output Shows VTSP
Timeout

T1 or E1 Interface Troubleshooting
To troubleshoot the T1 or E1 interface, perform the following steps:

SUMMARY STEPS

1. show controller {t1 | e1}

2. Check if the line is down.
3. Check for reported alarms.
4. Check for error events.
5. Check if the interface is T1 or E1 CAS, E1 R2, or PRI.

DETAILED STEPS

1. Enter the show controller t1 or show controller e1 command with the controller number for the voice port
you are troubleshooting.

Router# show controller {t1 | e1} controller-number

2. Check if the line is down. If so, see the Troubleshooting T1 and E1 Layer 1 Problems.

3. Check if there are any reported alarms. If so, refer to T1 Alarm Troubleshooting, document ID 14172 to
troubleshoot alarm indications.

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4. Check if there are any error events. If you encounter framing, line coding, or clock timing errors, see the
Checking T1/E1 Controller Configuration.

Refer to T1 Alarm Troubleshooting Flowchart, document ID 14174 for a flowchart to troubleshoot error events.

5. Check if the interface is T1 or E1 CAS, E1 R2, or PRI. See the following sections for more information:

• Checking T1/E1 Controller Configuration

• T1/E1 Channel-Associated Signaling
• E1 R2 Interfaces
• ISDN Interfaces
• Troubleshooting Drop-and-Insert
• Troubleshooting Transparent Common Channel Signaling

Troubleshooting T1 and E1 Layer 1 Problems

Most T1 and E1 errors are caused by incorrectly configured lines. Ensure that line coding, framing, and clock
source are configured according to the recommendations of your Service Provider.

Use the show controllers t1 and show controllers e1 commands in privileged EXEC mode to display
information about the T1 or E1 links or to display the hardware and software driver information for the controller.
These commands show what state the T1 or E1 controller is in. The controller can be in one of three states:

• Administratively down-If the controller is administratively down, you can manually bring it up using the
procedure in the Controller Is Administratively Down section.
• Down-If the controller is down, then the cause is one of the following:
♦ Loss of frame-See the Controller Has Loss of Frame section to resolve this issue.
♦ Loss of signal-See the Controller Has Loss of Signal section to resolve this issue.
• Up-The controller is functioning properly on Layer 1.

Solutions for bringing the controller up follow.

Controller Is Administratively Down

The controller is administratively down when it has been manually shut down. Follow these steps to restart the
controller to correct this error.

SUMMARY STEPS

1. enable
2. configure {terminal | memory | network}
3. controller t1 number
4. no shutdown
5. end

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DETAILED STEPS

1. Enable privileged EXEC mode: enable Example:

Router> enable

Enter your password if prompted.

2. Enter global configuration mode:

configure terminal

Example:

Router(config)# configure terminal

3. Enter controller configuration mode:

controller t1 number

The number syntax is platform-specific. For more information about the syntax of this command, see the Cisco
IOS Interface and Hardware Component Command Reference.

Example:

Router(config)# controller t1 0

4. Restart the controller: no shutdown

Example:

Router (config-controller)# no shutdown

5. Exit to privileged EXEC mode: end

Example:

Router(config)# end

What to Do Next

The controller should be running and normal configuration can continue.

Controller Has Loss of Frame

Complete the following steps if the receiver has loss of frame:

• Ensure that the framing format configured on the port matches the framing format of the line. Check the
framing format of the controller from the running configuration or the show controller t1 or show

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controller e1 command output. To change the framing format, use the framing command in controller
configuration mode.

◊ For T1, the options are sf and esf. For example:

Router# configure terminal

Enter configuration commands, one per line. End with CNTL/Z.
Router(config)# controller t1 0
Router(config-controlle)# framing esf

◊ For E1, the options are crc4 and no-crc4. For example:

Router>configure terminal
Enter configuration commands, one per line. End with CNTL/Z.
Router(config)# controller e1 0
Router(config-controlle)# framing crc4

If the first framing format does not work, try the other framing format to see if the alarm clears. For more
information on framing formats, see the Framing Formats on Digital T1/E1 Voice Ports.

• For T1 lines, change the line build-out setting using the cablelength long or cablelength short command.

Line build-out (LBO) or cable length compensates for the loss in decibels based on the distance from the
device to the first repeater in the circuit. A longer distance from the device to the repeater requires that the
signal strength on the circuit be boosted to compensate for loss over that distance.
To configure transmit and receive levels for a cable length (line build-out) longer than 655 feet for a T1
trunk with a channel service unit (CSU) interface, use the cablelength long controller configuration
command. To configure transmit attenuation for a cable length (line build-out) of 655 feet or shorter for a
T1 trunk with a DSX-1 interface, use the cablelength short controller configuration command.
Contact your service provider and refer to the Cisco IOS Interface and Hardware Component
Configuration Guide for details on build-out settings.

What to Do Next

If the preceding steps do not fix the problem, see the Controller Has Loss of Signal section.

Controller Has Loss of Signal

If your controller is experiencing loss of signal, check the following.

Note: Use the show controller t1 EXEC command after each step to see if the controller exhibits any errors.

• Ensure that the cable between the interface port and the T1 service provider's equipment or T1 terminal
equipment is connected correctly. Ensure that the cable is hooked up to the correct ports. Correct the
cable connections if necessary.
• Check the cable integrity by looking for breaks or other physical abnormalities in the cable. Ensure that
the pinouts are set correctly. Replace the cable if necessary.
• Check the cable connectors. A reversal of the transmit and receive pairs or an open receive pair can cause
errors. Depending on the type of module used, the cable terminates on a male DB-15 or RJ-45/48
connector.

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On a DB-15 connector, the receive pair should be on pins 2 and 9, and the transmit pair on pins 8 and 15.
A DB-15 connector is shown in Figure: DB-15 Connector.

Figure: DB-15 Connector

The pins on a RJ-45/48 jack are numbered from 1 through 8. With the metal pins facing toward you, pin 1
is the left-most pin. Figure: RJ-45 Pin Numbering shows the pin numbering on an RJ-45 jack. The receive
pair should be on lines 1 and 2, and the transmit pair should be on lines 4 and 5.

Figure: RJ-45 Pin Numbering

• If you have completed all of the steps above and you are still experiencing problems, try using a rollover
cable. A rollover cable is shown in Figure: Rollover Cable.

Figure: Rollover Cable

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Checking T1/E1 Controller Configuration

Digital T1/E1 voice ports must have controller configurations that match the configuration of the router to the line
characteristics of the telephony network connection being made so that voice and signaling can be transferred
between them. This configuration also affects allows the logical voice ports, or DS0 groups, to be established.
Make sure to check the following:

• Framing Formats on Digital T1/E1 Voice Ports

• Clock Sources on Digital T1/E1 Voice Ports
• Line Coding on Digital T1/E1 Voice Ports

Contact your service provider for framing and line coding settings. Common settings are as follows:

• For T1 lines, it is common to use binary 8-zero substitution (B8ZS) line coding with extended superframe
(ESF), and alternate mark inversion (AMI) line coding with superframe (SF).
• For E1 lines, both HDB3 and AMI line coding are available, but CRC4 framing is most widely used.

Framing Formats on Digital T1/E1 Voice Ports

The framing format parameter describes the way that bits are robbed from specific frames to be used for signaling
purposes. The controller must be configured to use the same framing format as the line from the PBX or CO that
connects to the voice port you are configuring.

Digital T1 lines use the SF or ESF framing format. SF provides two-state, continuous supervision signaling, in
which a 0 bit value is used to represent on-hook and a 1 bit value is used to represent off-hook. ESF robs four bits
instead of two, yet has little impact on voice quality. ESF is required for 64-kbps operation on DS0 and is
recommended for Primary Rate Interface (PRI) configurations.

E1 lines can be configured for cyclic redundancy check (CRC4) or no cyclic redundancy check, with an optional
argument for E1 lines in Australia.

To change the framing format, use the framing command in controller configuration mode. Refer to the Cisco
IOS Voice Port Configuration Guide for configuration information.

Path Code Violations Increasing

Ensure that the framing format configured on the port matches the framing format of the line. Path code violations
and line code violations are typically present simultaneously. Always verify that your line coding is correct. Look
for the following in the show controller command output:

• For E1 lines, look for "Framing is {crc4|no-crc4}"

• For T1 lines, check the line coding, as described in the Line Coding on Digital T1/E1 Voice Ports. For T1
lines, path code violation error event is a frame synchronization bit error in the D4 (SF) format, or a CRC
error in the ESF format.

If path code violations keep increasing, contact your service provider to check the line, because path code
violations can also be caused by physical line problems.

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Clock Sources on Digital T1/E1 Voice Ports

Digital T1/E1 interfaces use clock timers to ensure that voice packets are delivered and assembled properly. All
interfaces handling the same packets must be configured to use the same source of timing so that packets are not
lost or delivered late. The timing source that is configured can be external (from the line) or internal to the
router's digital interface.

If the timing source is internal, timing derives from the onboard phase-lock loop (PLL) chip in the digital voice
interface. If the timing source is line (external), timing derives from the PBX or PSTN CO to which the voice port
is connected. It is generally preferable to derive timing from the PSTN because PSTN clocks are maintained at an
extremely accurate level. This is the default setting for the clock source. When two or more controllers are
configured, one should be designated as the primary clock source; it drives the other controllers.

To change the clock source, use the clock source command in controller configuration mode. Refer to the Cisco
IOS Voice Port Configuration Guide for configuration information.

Slip Seconds Error Counter Increasing

Use the show controller command to see if there are alarms or errors displayed by the controller. To see if the
framing, line coding, and slip seconds error counters are increasing, use the show controller e1 command
repeatedly. Note the values of the counters for the current interval.

If slips are present on the line, there is a clocking problem. The customer premises equipment (CPE) needs to
synchronize to the clocking from the T1/E1 service provider. Complete the following steps to correct this
problem:

SUMMARY STEPS

1. enable
2. show controller
3. configure terminal
4. controller {t1 | e1}
5. clock source {line [primary | secondary} | internal}

DETAILED STEPS

1. Enter enable to enter privileged EXEC mode. Enter a password, if necessary.

2. Ensure that the clock source is derived from the network. In the show controller EXEC command output, look
for "Clock Source is Line Primary."

Note: If there are multiple lines into an access server, only one can be the primary source. The other lines
derive the clock from the primary source. If there are multiple lines, ensure that the line designated as
the primary clock source is configured correctly. You can also configure a second line to provide
clocking in case the primary source goes down. To do this, use the clock source line secondary
command from controller configuration mode.
3. Enter configure terminal to enter global configuration mode.

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4. Enter controller t1 or controller e1 to enter controller configuration mode.

5. Set both the primary and secondary clock sources from controller configuration mode. For example:

Router(config-controlle)#clock source line primary

and

Router(config-controlle)#clock source line secondary 1

Ensure that the lines that you specify as the primary and secondary are both active and stable.

Note: On Cisco universal gateways and access servers, the clock source is specified using the dial-tdm-clock
command. Refer to the "Managing Dial Shelves" chapter in the Cisco IOS Interface Configuration
Guide.

Framing Loss Seconds Increasing

Follow these instructions when dealing with a framing loss seconds increase:

SUMMARY STEPS

1. enable
2. show controller
3. configure terminal
4. controller {t1 | e1}
5. framing {sf | esf} or framing {crc4|no-crc4}
6. cablelength {long|short}

DETAILED STEPS

1. Enter enable to enter privileged EXEC mode. Enter a password, if necessary.

2. Ensure that the framing format configured on the port matches the framing format of the line. Look for the
following in the show controller output

• For T1 lines, look for "Framing is {ESF|SF}"

• For E1 lines, look for "Framing is {crc4|no-crc4}"

3. Enter configure terminal to enter global configuration mode.

4. Enter controller t1 or controller e1 to enter controller configuration mode.

5. To change the framing format, use the following commands in controller configuration mode:

• For T1 lines, use framing {sf | esf}. For example:

Router(config-controlle)#framing esf

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• For E1 lines, use framing {crc4|no-crc4}. For example:

Router>(config-controller)#framing crc4

6. For T1 lines, change the line build-out using the cablelength long or cablelength short command.

Contact your service provider and consult the Voice Port Configuration Guide for details on settings.

Line Coding on Digital T1/E1 Voice Ports

Digital T1/E1 interfaces require that line encoding be configured to match that of the PBX or CO that is being
connected to the voice port. Line encoding defines the type of framing used on the line.

T1 line encoding methods include alternate mark inversion (AMI) and binary 8 zero substitution (B8ZS). AMI is
used on older T1 circuits and references signal transitions with a binary 1, or "mark." B8ZS, a more reliable
method, is more popular and is recommended for PRI configurations as well. B8ZS encodes a sequence of eight
zeros in a unique binary sequence to detect line-coding violations.

Supported E1 line encoding methods are AMI and high-density bipolar 3 (HDB3), which is a form of
zero-suppression line coding.

Use the show controller command to see if there are alarms or errors displayed by the controller. To see if the
framing, line coding, and slip seconds error counters are increasing, use the show controller command
repeatedly. Note the values of the counters for the current interval.

Line Code Violations Increasing

Ensure that the line coding configured on the port matches the line coding of the line. Change the line code in
controller configuration mode if necessary.

• For E1 lines, look for "Line Code is HDB3" in the show controller e1 output.
• For T1 lines, look for "Line Code is {B8ZS|AMI}" in the show controller t1 output.

For T1 lines, change the line build-out using the cablelength long or cablelength short command.

If line code violations keep increasing, contact your service provider to check the line, because line code
violations can also be caused by physical line problems.

Path Code Violations Increasing

Ensure the framing format configured on the port matches the framing format of the line. Path code violations and
line code violations are typically present simultaneously. Always verify that your line coding is correct. Look for
the following in the show controller output:

• For T1 lines, look for "Line Code is {B8ZS|AMI}"

For T1 lines, path code violation error event is a frame synchronization bit error in the D4 (SF) format, or
a CRC error in the ESF format.

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• For E1 lines, check the framing as described in the Framing Formats on Digital T1/E1 Voice Ports.

For T1 lines, change the line build-out using the cablelength long or cablelength short command.

If path code violations keep increasing, contact your service provider to check the line. Path code violations can
also be caused by physical line problems.

T1/E1 Channel-Associated Signaling

CAS exists in many networks today. CAS systems carry signaling information in the same channels in which
voice and data are carried. Current telecommunication networks require more efficient means of signaling. CAS
exists in many varieties that operate over analog and digital facilities. The analog facilities are either two- or
four-wire, and the digital facilities are either North American T1 or European E1. Each CAS system uses either
supervision signaling or address signaling over analog and digital facilities.

Three groups of signals are present in these facilities:

• Supervision signals represent events occurring on a trunk and can be specific to CAS. Signal types
include seizure, wink, and answer.
• Address signals represent the digits dialed or called party number and, in some instances, other
information. Address signals are based on multiflex signaling.
• Tone and announcement signals include ringing and busy tones and announcements specific to an event.
Service circuits are used in most exchanges to send and receive address signals and tones as well as to
play announcements.

This section describes CAS signaling, which is sometimes called robbed-bit signaling because user bandwidth is
robbed by the network for signaling. A bit is taken from every sixth frame of voice data to communicate on- or
off-hook status, wink, ground start, dialed digits, and other information about the call.

In addition to setting up and tearing down calls, CAS provides for the receipt and capture of dialed number
identification (DNIS) and automatic number identification (ANI) information, which are used to support
authentication and other functions. The main disadvantage of CAS signaling is its use of user bandwidth to
perform these signaling functions.

For more information about troubleshooting CAS, refer to Configuring and Troubleshooting T1 CAS Signaling,
document ID 24642.

If your CAS-configured router gets stuck in the EM_PARK state, refer to Troubleshooting EM_PARK Issues for
E&M Digital CAS Signaling, document ID 18959.

Troubleshooting Commands
Certain show commands are supported by the Output Interpreter tool, which allows you to view an analysis of
show command output.

• debug voip ccapi inout-Traces the execution path through the call control API, which serves as the
interface between the call session application and the underlying network-specific software. You can use
the output from this command to understand how calls are being handled by the router.

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• debug vpm all-Enables all of the debug vpm commands: debug vpm spi, debug vpm signal, and debug
vpm dsp.

Note: This debug command generates a large amount of output.

• show call active voice-Displays the contents of the active call table, which shows all of the calls currently
connected through the router.
• show call history voice-Displays the call history table. The call history table contains a listing of all calls
connected through this router in descending time order since VoIP was enabled. You can display subsets
of the call history table by using specific keywords.
• show voice port-Displays configuration information about a specific voice port.
• debug vtsp all-Enables the following debug vtsp commands: debug vtsp session, debug vtsp error, and
debug vtsp dsp.

E1 R2 Interfaces
R2 signaling is a CAS system developed in the 1960s and still in use today in Europe, Latin America, Australia,
and Asia. R2 signaling exists in several country versions or variants in an international version called Consultative
Committee for International Telegraph and Telephone-R2 (CCITT-R2). The R2 signaling specifications are
contained in International Telecommunication Union Telecommunication Standardization Sector (ITU-T)
Recommendations Q.400 through Q.490. E1 R2 signaling is an international signaling standard that is common to
channelized E1 networks.

E1 R2 signaling support allows the Cisco gateways to communicate with a central office (CO) or PBX trunk and
act as a tie-line replacement. Although R2 signaling has been defined in ITU-T Q.400-Q.490 recommendations,
R2 is implemented in many different ways. (Various countries implement R2 differently.) Cisco's implementation
of R2 signaling on routers can accommodate most of the variations.

Troubleshooting E1 R2 Failures
Follow the instructions below to troubleshoot your configuration.

SUMMARY STEPS

1. show controller e1
2. show vfc slot number interface
3. Configure DID on the POTS peer.
4. cptone
5. Match line and register signaling provisions to the switch configuration.
6. Turn on appropriate debugs.
7. Check for communication between the router and PBX or switch.

DETAILED STEPS

1. Verify that controller E1 0 is up with the show controller e1 0 command.

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If it is down, check framing, line coding, clock source, and alarms. Replace the cable and reseat the card. To run
these tests, see the following sections:

• Digital Voice Interface Hardware Troubleshooting

• Digital Signal Processor Troubleshooting
• Codec Complexity Verification
• Troubleshooting T1 and E1 Layer 1 Problems
• Checking T1/E1 Controller Configuration

2. If you are using an AS5300, check that the DSPs are correctly installed with the show vfc slot number
interface command.

3. Configure direct inward dial (DID) on the plain old telephone service (POTS) peer, so that the received digits
are used to choose an outgoing peer.

4. Specify cptone'(cptone is specific for your country) on the voice-ports.

A cptone country must be configured to match cas-custom country. The cptone parameter sets the call progress
tones for a particular country, and more importantly sets the encoding to a-law or u-law, depending on the
country. For u-law, use the us keyword. For a-law, use the gb keyword. To configure cptone, see the Voice Port
Configuration Guide.

5. Match line and register signaling provisions to the switch configuration.

6. Turn on some of the debugs shown in the following section and study the outputs.

7. Check for communication between the router and PBX or switch:

• Is the line seized?

• Does the router receive/send digits?
• Find out which side is clearing the call.

If possible, use the latest Cisco IOS software release.

debug and show Commands

Certain show commands are supported by the Output Interpreter Tool, which allows you to view an analysis of
show command output.

For Cisco IOS Software Release 12.0 and newer, use the following debugs:

• debug cas-For line signaling

• debug csm voice-For interregister signaling
• debug vtsp all -Exchanges output of all messages (digits) between the PBX and the router

For Cisco IOS Software Release IOS 11.3, use the following commands:

• modem-mgmt csm debug-rbs -For line signaling (specify service internal in global configuration
mode.)

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• debug csm voice - For interregister signaling

• debug vtsp all -Exchanges output of all messages (digits) between the PBX and the router

For the AS5400 and AS5350 platforms, use the following debugs:

• debug sigsm r2-For interregister signaling

• debug vtsp all -Exchanges output of all messages (digits) between the PBX and the router

ISDN Interfaces
An ISDN network can consist of T1, T3, E1, and E3 and has two types of subscriber access: Basic Rate Interface
(BRI) and Primary Rate Interface (PRI). Each access comprises B and D channels.

ISDN BRI provides two B channels, each capable of transferring voice or data at 64 kbps, and one 16-kbps D
channel that carries signaling traffic. The D channel is used by the telephone network to carry instructions about
how to handle each of the B channels. ISDN BRI (also referred to as "2 B + D") provides a maximum
transmission speed of 128 kbps.

ISDN PRI provides 23 B channels plus a D channel (in North America and Japan) or 30 B channels plus a D
channel (in the rest of the world). Similar to the ISDN BRI D channel, the ISDN PRI D channel carries signaling
traffic. ISDN PRI is often referred to as "23 B + D" (in North America and Japan) or "30 B + D" (in the rest of the
world). The D channel notifies the central office switch to send the incoming call to particular time slots on the
Cisco access server or router. Each one of the B channels carries data or voice. The D channel carries signaling
for the B channels. The D channel indicates whether the call is a circuit-switched digital call or an analog modem
call. Analog modem calls are decoded and then sent to the onboard modems. Circuit-switched digital calls are
relayed directly to the ISDN processor in the router.

The ISDN interfaces for Cisco gateways enable Cisco IOS software to replicate the PSTN interface to a PBX that
is compatible with European Telecommunications Standards Institute (ETSI) NET3 and QSIG switch types.

The application shown in Figure: Typical Application Using ISDN BRI NT/TE VICs or ISDN BVMs allows
enterprise customers with a large installed base of legacy telephony equipment to bypass the PSTN.

Figure: Typical Application Using ISDN BRI NT/TE VICs or ISDN BVMs

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Topics for ISDN voice troubleshooting are as follows:

• ISDN PRI Troubleshooting Tips

• Verifying the ISDN Switch Type and PRI Group Timeslot Configuration
• QSIG Protocol Support

ISDN PRI Troubleshooting Tips

If you are having trouble connecting a call and you suspect that the problem is associated with voice port
configuration, you can try to resolve the problem by performing the following tasks:

• Ping the associated IP address to confirm connectivity.

• Determine if the voice feature card (VFC) has been correctly installed. For more information, refer to
Installing Voice-over-IP Feature Cards in Cisco AS5300 Universal Access Servers.
• To learn if the VFC is operational, use the show vfc slot_number command.
• To view layer status information, use the show isdn status command. If you receive a status message
stating that Layer 1 is deactivated, make sure the cable connection is not loose or disconnected.
• With T1 lines, determine if your a-law setting is correct. With E1 lines, determine if your u-law setting is
correct. To configure both a-law and u-law values, use the cptone command. For more information about
the cptone command, refer to the Cisco IOS Voice Command Reference.
• If dialing cannot occur, use the debug isdn q931 command to check the ISDN configuration.

For more information about troubleshooting T1 PRI, refer to T1 PRI Troubleshooting, document ID 9344.

Verifying the ISDN Switch Type and PRI Group Timeslot Configuration
Use the show running-config command to ensure that isdn switch-type and pri-group timeslots are configured
correctly. To specify the central office switch type on the ISDN interface, use the isdn switch-type global
configuration command. Options for this command include primary-net5. Contact your service provider for the
correct values to use.

Note: If you have defined ISDN PRI groups and channel groups on the same controller, ensure that
you do not overlap time slots or use the ISDN D-channel timeslot in a channel group. When

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configuring a Primary Rate Interface (PRI), use the isdn switch-type global configuration
command to configure the switch type.
To configure the isdn switch-type and pri-group:

Router# configure terminal

Router(config)# isdn switch-type primary-net5
Router(config)# controller e1 0
Router(config-controlle)# pri-group timeslots 1-31

Note: In some countries, service providers offer fractional PRI lines. This means that fewer than 30
B-channels may be used for ISDN connections. For fractional PRI lines, the time slot range
must include the operational B channels, plus the D channel (this is fixed on time slot 16).
For example:

• pri-group timeslots 1-10, 16 for the first ten B-channels.

• timeslots 1-21 for the first 20 B-channels.

Verifying the Signaling Channel

If the error counters do not increase, but the problem persists, complete the following steps to verify that the
signaling channel is up and configured correctly

SUMMARY STEPS

1. show interfaces serial number :15

2. Ensure that the interface is up.
3. Ensure that encapsulation is PPP.
4. Ensure that the interface is not in loopback mode.
5. Power cycle the router.
6. Turn on appropriate debugs.
7. Contact TAC.

DETAILED STEPS

1. Run the show interfaces serial number:15 command, where the number is the interface number.

2. Ensure that the interface is up. If the interface is not up, use the no shutdown command to bring the interface
up. For example:

Router# config terminal

Enter configuration commands, one per line. End with CNTL/Z.
Router(config)# interface serial 0:15
Router(config-if)# no shutdown

3. Ensure that encapsulation is PPP. If not, use the encapsulation ppp command to set encapsulation. For
example:

Router(config-if)# encapsulation ppp

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4. Ensure that the interface is not in loopback mode. Loopback should be set only for testing purposes. Use the no
loopback command to remove loopbacks. For example:

Router(config-if)# no loopback

5. Power cycle the router.

6. Turn on appropriate debugs.

7. If the problem persists, contact your service provider or the Cisco Technical Assistance Center (TAC).

Ringback
In some situations, a gateway might intermittently fail to provide ringback tone (RBT) to an incoming ISDN
caller. This problem has been seen on local, long-distance, and international calls.

The gateway generates ringback towards the network side (PSTN or PBX) if the setup contains Progress IE = 3,
meaning the originating address (calling party) is NON-ISDN.

The gateway does not generate a ringback towards the network side (PSTN or PBX) if the setup contains no
Progress IE (Progress IE =0), meaning the originating address (calling party) is ISDN.

The following figure is an example of when this might occur. International calls are arriving on ISDN.

PSTN (ISDN) --------- Cisco IOS gateway ------------ Cisco CallManager ------------ IP phone

Example of a Call That Gets Ringback Tone

You receive a call from a non-ISDN terminal. The setup contains a Progress IE = 3. The gateway generates
ringback when it receives an alert from Cisco CallManager.

The following debugs were captured with the Cisco IOS command debug isdn q931:

01:34:48: ISDN Se0:15: RX <- SETUP pd = 8 callref = 0x002B

01:34:48: Sending Complete
01:34:48: Bearer Capability i = 0x9090A3
01:34:48: Channel ID i = 0xA9838D
01:34:48: Progress Ind i = 0x8583 - Origination address is non-ISDN
01:34:48: Calling Party Number i = 0x2183, '27045000', Plan:ISDN, Type:National
01:34:48: Called Party Number i = 0xA1, '27182145', Plan:ISDN, Type:National
01:34:48: ISDN Se0:15: TX -> CALL_PROC pd = 8 callref = 0x802B
01:34:48: Channel ID i = 0xA9838D
01:34:48: act_alert: Tone Ring Back generated in direction Network One
01:34:48: act_gen_tone: Tone Ring Back generated in direction Network
01:34:48: ISDN Se0:15: TX -> ALERTING pd = 8 callref = 0x802B

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Example of a Call That Does Not Get Ringback Tone

You receive a call from an ISDN terminal. There is no Progress IE in the setup. (Progress IE = 0). The gateway is
not generating ringback when it receives the alert from Cisco CallManager.

01:37:01: ISDN Se0:15: RX <- SETUP pd = 8 callref = 0x002E

01:37:01: Sending Complete
01:37:01: Bearer Capability i = 0x8090A3
01:37:01: Channel ID i = 0xA98391
01:37:01: Calling Party Number i = 0x2183, '478681058', Plan:ISDN, Type:International
01:37:01: Called Party Number i = 0xA1, '27182145', Plan:ISDN, Type:International
01:37:01: High Layer Compat i = 0x9181
01:37:01: ISDN Se0:15: TX -> CALL_PROC pd = 8 callref = 0x802E
01:37:01: Channel ID i = 0xA98391
01:37:01: ISDN Se0:15: TX -> ALERTING pd = 8 callref = 0x802E

In the case above, the gateway is expecting the ISDN to generate the ringback (due to no PI of 3). The ISDN,
however, is not generating a ringback tone. This results in the caller hearing only silence until the called party
answers the call. This might be due to an ISDN interworking issue caused because the call originated
internationally (normally ring is generated at the terminating device for international calls).

Forcing Ringback

You can force the gateway to generate a ringback with the progress_ind setup enable 3 command. Configure the
forced ringback on the VoIP dial peer that points to Cisco CallManager.

!
dial-peer voice 500 voip
destination-pattern 5...
progress_ind setup enable 3
!--forces ring back tone for this peer
session target ipv4:10.200.73.15
codec g711ulaw
!

For more information, refer to PSTN Callers not Hearing any Ring Back When they Call IP Phones, document ID
8331.

QSIG Protocol Support

QSIG is a peer-to-peer signaling system used in corporate voice networking. Internationally, QSIG is known as
Private Signaling System No. 1 (PSS1). This open standard is a variant of ISDN D-channel voice signaling that is
based on the ISDN Q.921 and Q.931 standards. Therefore, as well as providing inter-PBX communications, QSIG
is compatible with public and private ISDN systems.

QSIG also has one important mechanism known as Generic Functional Procedures (QSIG GF). This mechanism
provides a standard method for transporting features transparently across a network.

Integration of QSIG protocol support with Cisco voice switching services allows Cisco devices to connect PBXs,
key systems, and central office switches (COs) that communicate by using the QSIG protocol. With QSIG, Cisco
networks emulate the functionality of the PSTN, and QSIG signaling messages allow the dynamic establishment
of voice connections across a Cisco WAN to a peer router, which can then transport the signaling and voice

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packets to a second PBX, as shown in Figure: QSIG Signaling.

Figure: QSIG Signaling

The Cisco voice packet network appears to the traditional QSIG PBXs as a distributed transit PBX that can
establish calls to any PBX, non-QSIG PBX, or other telephony endpoint served by a Cisco gateway, including
non-QSIG endpoints.

QSIG Support Troubleshooting Tips

Table: QSIG Troubleshooting Commands lists debug and show commands that can help you analyze problems
with your QSIG configuration.

Table: QSIG Troubleshooting Commands

!Command !Purpose
Displays the status of all ISDN interfaces, including active layers, timer information, and
show isdn status
switch type settings.
show controller
Displays information about T1 and E1 controllers.
t1/e1
show voice port
Displays summary information about voice port configuration.
summary
show dial-peer
Displays how voice dial peers are configured.
voice
show cdapi Displays the Call Distributor Application Programming Interface (CDAPI) information.
show call history
Displays information about calls made to and from the router.
voice record
show rawmsg Displays information about any memory leaks.
Displays events occurring on the user side (on the router) of the ISDN interface. The ISDN
debug isdn event events that can be displayed are Q.931 events (call setup and teardown of ISDN network
connections).
debug tsp Displays information about the telephony service provider (TSP).
debug cdapi
Displays information about CDAPI application events, registration, messages, and so on.
{events | detail}

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Troubleshooting Drop-and-Insert
When a router is configured for drop-and-insert, also called TDM cross connect, traffic is passed as a transparent
bit stream between the configured ports. The router acts as a conduit between the ports, ensuring that the bit
stream and clocking are preserved. Because of this, there are no commands to monitor traffic or debug signaling
bits. You can confirm the physical status of the T1 interfaces (carrier loss) and line quality (line errors, clock
slips, framing errors) using the show controller t1 slot/port command.

You can connect the PBX directly to the voice mail system to isolate signaling problems. If the system is still not
working when the router has been bypassed, you might need to use T1 analyzers (for example, the Acterna Tberd
T1 analyzer) to verify that the PBX or voice mail system is sending the correct information on the T1 trunk. You
can also use the analyzer to verify that the drop-and-insert feature is working correctly from one port to the other.

For more information on troubleshooting drop-and-insert, refer to Integrating PBXs into VoIP Networks Using
the TDM Cross Connect Feature, document ID 27789.

Troubleshooting Transparent Common Channel Signaling

Transparent Common Channel Signaling (T-CCS) allows the connection of two PBXs with digital interfaces that
use a proprietary or unsupported CCS protocol without the need for interpretation of CCS signaling for call
processing.

With T-CCS, the PBX voice channels can be "nailed-up" and compressed between sites, and the accompanying
signaling channel(s) can be transparently tunneled across the IP/FR/ATM backbone between PBXs. Thus, calls
from the PBXs are not routed by Cisco on a call-by-call basis but follow a preconfigured route to the destination.

For information about troubleshooting T-CCS, refer to Configuring and Troubleshooting Transparent CCS,
document ID 19087.

Dial Tone Issues

This section discusses troubleshooting of the voice network when no dial tone is heard from a voice port that is in
the off-hook condition. Some issues include:

• Router Does Not Recognize Voice Port

• Voice Ports Are in the Shutdown State
• Voice Ports Configured as Connection Trunk
• No Dial Tone on Digital Voice Port
• Debug Command Output Shows VTSP Timeout

A common problem in the voice network involves no dial tone being heard from a voice port in the off-hook
condition. This might be related to configuration issues, a hardware problem, a DSP problem, or a bug in Cisco
IOS software. A voice port configured with connection trunk does not provide dial tone. A faulty network module
or Foreign Exchange Station (FXS) card might cause silence or no dial tone in a voice port.

For more information, refer to Troubleshooting No Dial Tone Issues, document ID 22372.

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The following sections describe these various problems and related solutions.

Router Does Not Recognize Voice Port

When a router does not recognize a voice port, it might be because the router is not loaded with the Cisco IOS
image required for voice support. In the case of a Cisco 1750 router, make sure that it does not have
PVDM-256K-4 and PVDM-256K-8 DSPs. These are packet voice/data modules (PVDMs) for Cisco routers 1751
and later. If the Cisco 1750 router does not have the correct PVDM, the voice ports might show up in show
version and show diag command output, however, there is no dial tone. Also, no DSPs are seen in the show
voice dsp command output. The Cisco 1750 router should carry the proper PVDM-4 and PVDM-8 DSP cards.

For Cisco modular access routers , another problem could be a bad network module. If there is an alarm light on
the network module, remove the module, put it back in the slot and power cycle. If the alarm light is still lit,
replace the network module. Also, try plugging an analog phone into the FXS port with a good cable. If there is
no dial tone, replace the FXS card.

Note: FXS-Direct Inward Dialing (DID) does not provide dial tone.

Voice Ports Are in the Shutdown State

When voice ports are in the shutdown state, they do not provide dial tone. To fix this, enable the voice port with
the no shut command under the voice port.

Voice Ports Configured as Connection Trunk

If voice ports are configured as connection trunk, the ports are in the S_TRUNKED state. Voice ports do not
provide dial tone if configured for connection private line auto ringdown (PLAR). Use the show voice call
summary command to verify the VPM state. In the example below, the dial-tone is given by the remote
PBX/PSTN.

Router# show voice call summary

PORT CODEC VAD VTSP STATE VPM STATE
==== ===== === ========== ==========
1/0/0 g729ar8 y S_CONNECT S_TRUNKED
1/0/1 g729ar8 y S_CONNECT S_TRUNKED

Remove the connection trunk/PLAR configuration to ensure that you are getting the dial-tone.

No Dial Tone on Digital Voice Port

Use the show dial-peer command to see if the dial-peer ports are configured with the direct-inward-dial
command. This command disables dial tone from the voice port. For example:

dial-peer voice 1 pots

destination-pattern .T
direct-inward-dial
port 0:D

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Removing the direct-inward-dial command from dial-peer pots causes the digital voice port to provide dial tone.

Debug Command Output Shows VTSP Timeout

The VTSP and DSP timeouts are known issues that appear in many forms. Use the test dsps slot# command to
see if processors are alive. Cisco IOS Releases 12.2.6a [12.2.6cM1] and later include fixes for many of these
issues, but possibly not all. The problem can be temporarily cleared by a power cycle. If you experience this
problem, you should open a case with the Cisco Technical Assistance Center (TAC).

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After configuring the voice ports on your router, follow these steps to verify proper operation:

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 SUMMARY STEPS
• 2 DETAILED STEPS
• 3 show voice port Samples
♦ 3.1 Cisco 3600 Digital E&M Voice Port
♦ 3.2 Cisco AS5300 Universal Access Server T1
CAS Voice Port
♦ 3.3 Cisco 7200 Series Router Digital E&M
Voice Port
• 4 show controller Samples
♦ 4.1 Cisco 3600 Series Router T1 Controller
♦ 4.2 Cisco AS5800 Universal Access Server T1
Controller
• 5 show voice dsp Samples
• 6 show voice call summary Samples
♦ 6.1 Cisco 3600 Series Router Digital Voice Port
• 7 show call active voice Samples
• 8 show call history voice Sample
• 9 Verifying Digits Received and Sent on the POTS Call
Leg
♦ 9.1 show dialplan number
♦ 9.2 debug vtsp dsp

SUMMARY STEPS

1. Check for dial tone.

2. Check for DTMF detection.
3. show voice port summary
4. show voice port
5. show running-config
6. show controller {t1 | e1} controller-number
7. show voice dsp
8. show voice call summary
9. show call active voice
10. show call history voice {last | number | brief}

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DETAILED STEPS

1. Pick up the handset of an attached telephony device and check for a dial tone.

2. If you have dial tone, check for DTMF detection. If the dial tone stops when you dial a digit, then the voice port
is most likely configured properly for DTMF detection.

3. To identify port numbers of voice interfaces installed in your router, use the show voice port summary
command.

4. To verify voice-port parameter settings, enter the show voice port command with the appropriate syntax for
your voice interfaces.

5. For digital T1/E1 connections, to verify the codec complexity configuration, enter the show running-config
command to display the current voice-card setting. If medium complexity is specified, the codec complexity
setting is not displayed. If high complexity is specified, the setting codec complexity high is displayed. The
following example shows an excerpt from the command output when high complexity has been specified:

Router# show running-config

.
.
.
hostname router-alpha

voice-card 0
codec complexity high
.
.
.

6. For digital T1/E1 connections, to verify that the controller is up and that no alarms have been reported, and to
display information about clock sources and other controller settings, use the show controller command. For
output examples, see the show controller Samples.

Router# show controller {t1 | e1} controller-number

7. To display voice-channel configuration information for all DSP channels, enter the show voice dsp' command'.
For output examples, see the show voice dsp Samples.

Router# show voice dsp

8. To verify the call status for all voice ports, enter the show voice call summary' command'. For output
examples, see the show voice call summary Samples.

Router# show voice call summary

9. To display the contents of the active call table, which shows all of the calls currently connected through the
router or concentrator, enter the 'show call active voice' command. For output examples, see the show call active
voice Samples.

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Router# show call active voice

10. To display the contents of the call history table, enter the show call history voice' command'. To limit the
display to the last calls connected through this router, enter the keyword last and define the number of calls to be
displayed with the argument number. To limit the display to a shortened version of the call history table, use the
keyword brief. For output examples, see the show call history voice Sample.

Router# show call history voice {last | number | brief}

show voice port Samples

In the following sections, output examples of the following types are shown:

• Cisco 3600 series digital E&M voice port

• Cisco AS5300 universal access server T1 CAS voice port
• Cisco 7200 series router digital E&M voice port

Cisco 3600 Digital E&M Voice Port

Router# show voice port 1/0:1

receEive and transMit Slot is 1, Sub-unit is 0, Port is 1

Type of VoicePort is E&M
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancel Coverage is set to 8 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Region Tone is set for US

Cisco AS5300 Universal Access Server T1 CAS Voice Port

Router# show voice port

DS0 Group 1:0 - 1:0

Type of VoicePort is CAS
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Music On Hold Threshold is Set to -38 dBm

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In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancel Coverage is set to 8 ms
Playout-delay Mode is set to default
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 200 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Call-Disconnect Time Out is set to 60 s
Ringing Time Out is set to 180 s
Companding Type is u-law
Region Tone is set for US
Wait Release Time Out is 30 s
Station name None, Station number None

Voice card specific Info Follows:

DS0 channel specific status info:

IN OUT
PORT CH SIG-TYPE OPER STATUS STATUS TIP RING

Cisco 7200 Series Router Digital E&M Voice Port

Router# show voice port 1/0:1

receEive and transMit Slot is 1, Sub-unit is 0, Port is 1 << voice-port 1/0:1
Type of VoicePort is E&M
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancel Coverage is set to 8 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Region Tone is set for US

show controller Samples

In the following sections, output examples of the following types are shown:

• Cisco 3600 series router T1 controller

• Cisco AS5800 universal access server T1 controller

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Cisco 3600 Series Router T1 Controller

Router# show controller T1 1/1/0

T1 1/0/0 is up.
Applique type is Channelized T1
Cablelength is long gain36 0db
No alarms detected.
alarm-trigger is not set
Framing is ESF, Line Code is B8ZS, Clock Source is Line.
Data in current interval (180 seconds elapsed):
0 Line Code Violations, 0 Path Code Violations
0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

Cisco AS5800 Universal Access Server T1 Controller

Router# show controller t1 2

T1 2 is up.
No alarms detected.
Version info of slot 0: HW: 2, Firmware: 16, PLD Rev: 0

Manufacture Cookie Info:

EEPROM Type 0x0001, EEPROM Version 0x01, Board ID 0x42,
Board Hardware Version 1.0, Item Number 73-2217-4,
Board Revision A0, Serial Number 06467665,
PLD/ISP Version 0.0, Manufacture Date 14-Nov-1997.

Framing is ESF, Line Code is B8ZS, Clock Source is Internal.

Data in current interval (269 seconds elapsed):
0 Line Code Violations, 0 Path Code Violations
0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

show voice dsp Samples

The following output is from a Cisco 3640 router when a digital voice port is configured.

Router# show voice dsp

TYPE DSP CH CODEC VERS STATE STATE RST AI PORT TS ABORT TX/RX-PAK-CNT
==== === == ======== ==== ===== ======= === == ======= == ===== ===============
C549 010 00 g729r8 3.3 busy idle 0 0 1/015 1 0 67400/85384
01 g729r8 .8 busy idle 0 0 1/015 7 0 67566/83623
02 g729r8 busy idle 0 0 1/015 13 0 65675/81851
03 g729r8 busy idle 0 0 1/015 20 0 65530/83610
C549 011 00 g729r8 3.3 busy idle 0 0 1/015 2 0 66820/84799
01 g729r8 .8 busy idle 0 0 1/015 8 0 59028/66946
02 g729r8 busy idle 0 0 1/015 14 0 65591/81084
03 g729r8 busy idle 0 0 1/015 21 0 66336/82739
C549 012 00 g729r8 3.3 busy idle 0 0 1/015 3 0 59036/65245
01 g729r8 .8 busy idle 0 0 1/015 9 0 65826/81950
02 g729r8 busy idle 0 0 1/015 15 0 65606/80733
03 g729r8 busy idle 0 0 1/015 22 0 65577/83532
C549 013 00 g729r8 3.3 busy idle 0 0 1/015 4 0 67655/82974
01 g729r8 .8 busy idle 0 0 1/015 10 0 65647/82088
02 g729r8 busy idle 0 0 1/015 17 0 66366/80894
03 g729r8 busy idle 0 0 1/015 23 0 66339/82628
C549 014 00 g729r8 3.3 busy idle 0 0 1/015 5 0 68439/84677

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01 g729r8 .8 busy idle 0 0 1/015 11 0 65664/81737
02 g729r8 busy idle 0 0 1/015 18 0 65607/81820
03 g729r8 busy idle 0 0 1/015 24 0 65589/83889
C549 015 00 g729r8 3.3 busy idle 0 0 1/015 6 0 66889/83331
01 g729r8 .8 busy idle 0 0 1/015 12 0 65690/81700
02 g729r8 busy idle 0 0 1/015 19 0 66422/82099
03 g729r8 busy idle 0 0 1/015 25 0 65566/83852
Router# show voice dsp
TYPE DSP CH CODEC VERS STATE STATE RST AI PORT TS ABORT TX/RX-PAK-CNT
==== === == ======== ==== ===== ======= === == ======= == ===== ===============
C549 007 00 {medium} 3.3 IDLE idle 0 0 1/0:1 4 0 0/0
.13
C549 008 00 {medium} 3.3 IDLE idle 0 0 1/0:1 5 0 0/0
.13
C549 009 00 {medium} 3.3 IDLE idle 0 0 1/0:1 6 0 0/0
.13
C549 010 00 {medium} 3.3 IDLE idle 0 0 1/0:1 7 0 0/0
.13
C549 011 00 {medium} 3.3 IDLE idle 0 0 1/0:1 8 0 0/0
.13
C549 012 00 {medium} 3.3 IDLE idle 0 0 1/0:1 9 0 0/0
.13
C542 001 01 g711ulaw 3.3 IDLE idle 0 0 2/0/0 0 512/519
.13
C542 002 01 g711ulaw 3.3 IDLE idle 0 0 2/0/1 0 505/502
.13
C542 003 01 g711alaw 3.3 IDLE idle 0 0 2/1/0 0 28756/28966
.13
C542 004 01 g711ulaw 3.3 IDLE idle 0 0 2/1/1 0 834/838
.13

show voice call summary Samples

The following is an output example of show voice call summary on a Cisco 3600 series router digital voice port:

Cisco 3600 Series Router Digital Voice Port

Router# show voice call summary

PORT CODEC VAD VTSP STATE VPM STATE
========= ======== === ===================== ========================
1/015.1 g729r8 y S_CONNECT S_TSP_CONNECT
1/015.2 g729r8 y S_CONNECT S_TSP_CONNECT
1/015.3 g729r8 y S_CONNECT S_TSP_CONNECT
1/015.4 g729r8 y S_CONNECT S_TSP_CONNECT
1/015.5 g729r8 y S_CONNECT S_TSP_CONNECT
1/015.6 g729r8 y S_CONNECT S_TSP_CONNECT
1/015.7 g729r8 y S_CONNECT S_TSP_CONNECT
1/015.8 g729r8 y S_CONNECT S_TSP_CONNECT
1/015.9 g729r8 y S_CONNECT S_TSP_CONNECT
1/015.10 g729r8 y S_CONNECT S_TSP_CONNECT
1/015.11 g729r8 y S_CONNECT S_TSP_CONNECT
1/015.12 g729r8 y S_CONNECT S_TSP_CONNECT

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show call active voice Samples

The output from the Cisco 7200 series router is shown below.

Router# show call active voice

GENERIC:
SetupTime=94523746 ms
Index=448
PeerAddress=##73072
PeerSubAddress=
PeerId=70000
PeerIfIndex=37
LogicalIfIndex=0
ConnectTime=94524043
DisconectTime=94546241
CallOrigin=1
ChargedUnits=0
InfoType=2
TransmitPackets=6251
TransmitBytes=125020
ReceivePackets=3300
ReceiveBytes=66000
VOIP:
ConnectionId[0x142E62FB 0x5C6705AF 0x0 0x385722B0]
RemoteIPAddress=171.68.235.18
RemoteUDPPort=16580
RoundTripDelay=29 ms
SelectedQoS=best-effort
tx_DtmfRelay=inband-voice
SessionProtocol=cisco
SessionTarget=ipv4:171.68.235.18
OnTimeRvPlayout=63690
GapFillWithSilence=0 ms
GapFillWithPrediction=180 ms
GapFillWithInterpolation=0 ms
GapFillWithRedundancy=0 ms
HiWaterPlayoutDelay=70 ms
LoWaterPlayoutDelay=30 ms
ReceiveDelay=40 ms
LostPackets=0 ms
EarlyPackets=1 ms
LatePackets=18 ms
VAD = disabled
CoderTypeRate=g729r8
CodecBytes=20
cvVoIPCallHistoryIcpif=0
SignalingType=cas

show call history voice Sample

The following output is for the Cisco 7200 series router.

Router# show call history voice

GENERIC:
SetupTime=94893250 ms

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Index=450
PeerAddress=##52258
PeerSubAddress=
PeerId=50000
PeerIfIndex=35
LogicalIfIndex=0
DisconnectCause=10
DisconnectText=normal call clearing.
ConnectTime=94893780
DisconectTime=95015500
CallOrigin=1
ChargedUnits=0
InfoType=2
TransmitPackets=32258
TransmitBytes=645160
ReceivePackets=20061
ReceiveBytes=401220
VOIP:
ConnectionId[0x142E62FB 0x5C6705B3 0x0 0x388F851C]
RemoteIPAddress=171.68.235.18
RemoteUDPPort=16552
RoundTripDelay=23 ms
SelectedQoS=best-effort
tx_DtmfRelay=inband-voice
SessionProtocol=cisco
SessionTarget=ipv4:171.68.235.18
OnTimeRvPlayout=398000
GapFillWithSilence=0 ms
GapFillWithPrediction=1440 ms
GapFillWithInterpolation=0 ms
GapFillWithRedundancy=0 ms
HiWaterPlayoutDelay=97 ms
LoWaterPlayoutDelay=30 ms
ReceiveDelay=49 ms
LostPackets=1 ms
EarlyPackets=1 ms
LatePackets=132 ms
VAD = disabled
CoderTypeRate=g729r8
CodecBytes=20
cvVoIPCallHistoryIcpif=0

Verifying Digits Received and Sent on the POTS Call Leg

Once the on-hook and off-hook signaling are verified to be working correctly, verify the correct digits are being
received or sent on the digital voice port. A dial peer that does not matched or the switch (CO or PBX) cannot
ring the correct station if incomplete or incorrect digits are being sent or received. Some commands that can be
used to verify the digits received or sent are:

• show dialplan number-This command is used to show which dial peer is reached when a particular
telephone number is dialed.
• debug vtsp session-This command displays information on how each network indication and application
request is processed, signaling indications, and DSP control messages.
• debug vtsp dsp-This command displays the digits as they are received by the voice port.

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• debug vtsp all-This command enables the following debug voice telephony service provider (VTSP)
commands: debug vtsp session, debug vtsp error, and debug vtsp dsp.

show dialplan number

The show dialplan number command displays the dial peer that is matched by a string of digits. If multiple
dial-peers can be matched, they are all shown in the order in which they are matched. The output of this command
looks like this:

Router# show dialplan number 5000

Macro Exp.: 5000
VoiceOverIpPeer2
information type = voice,
tag = 2, destination-pattern = `5000',
answer-address = `', preference=0,
group = 2, Admin state is up, Operation
state is up,
incoming called-number = `',
connections/maximum = 0/unlimited,
application associated:
type = voip, session-target =
`ipv4:192.168.10.2',
technology prefix:
ip precedence = 5, UDP checksum =
disabled, session-protocol = cisco,
req-qos = best-effort,
acc-qos = best-effort,
dtmf-relay = cisco-rtp,
fax-rate = voice,
payload size = 20 bytes
codec = g729r8,
payload size = 20 bytes,
Expect factor = 10, Icpif = 30,
signaling-type = cas,
VAD = enabled, Poor QOV Trap = disabled,
Connect Time = 25630, Charged Units = 0,
Successful Calls = 25, Failed Calls = 0,
Accepted Calls = 25, Refused Calls = 0,
Last Disconnect Cause is "10 ",
Last Disconnect Text is "normal call
clearing.",
Last Setup Time = 84427934.
Matched: 5000 Digits: 4
Target: ipv4:192.168.10.2

debug vtsp dsp

debug vtsp dsp shows the digits as they are received by the voice-port. The following output shows the collection
of DTMF digits from the DSP:

Router# debug vtsp dsp

Voice telephony call control dsp debugging is on
!-- ACTION: Caller picked up handset and dialed
!-- digits 5000.
!-- The DSP detects DTMF digits. Digit 5 was
!-- detected with ON time of 130msec.

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*Mar 10 17:57:08.505: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_BEGIN: digit=5,
*Mar 10 17:57:08.585: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_OFF: digit=5,
duration=130
*Mar 10 17:57:09.385: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_BEGIN: digit=0
*Mar 10 17:57:09.485: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_OFF: digit=0,
duration=150
*Mar 10 17:57:10.697: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_BEGIN: digit=0
*Mar 10 17:57:10.825: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_OFF: digit=0,
duration=180
*Mar 10 17:57:12.865: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_BEGIN: digit=0
*Mar 10 17:57:12.917: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_OFF: digit=0,
duration=100

Router# debug vtsp session

Voice telephony call control session debugging is on
!--- <some output have been omitted>
!-- ACTION: Caller picked up handset.
!-- The DSP is allocated, jitter buffers, VAD
!-- thresholds, and signal levels are set.
*Mar 10 18:14:22.865: dsp_set_playout: [1/0/0 (69)]
packet_len=18 channel_id=1 packet_id=76 mode=1
initial=60 min=4 max=200 fax_nom=300
*Mar 10 18:14:22.865: dsp_echo_canceller_control:
[1/0/0 (69)] packet_len=10 channel_id=1 packet_id=66
flags=0x0
*Mar 10 18:14:22.865: dsp_set_gains: [1/0/0 (69)]
packet_len=12 channel_id=1 packet_id=91
in_gain=0 out_gain=65506
*Mar 10 18:14:22.865: dsp_vad_enable: [1/0/0 (69)]
packet_len=10 channel_id=1 packet_id=78
thresh=-38 act_setup_ind_ack
*Mar 10 18:14:22.869: dsp_voice_mode: [1/0/0 (69)]
packet_len=24 channel_id=1 packet_id=73 coding_type=1
voice_field_size=80
VAD_flag=0 echo_length=64 comfort_noise=1
inband_detect=1 digit_relay=2
AGC_flag=0act_setup_ind_ack(): dsp_dtmf_mod
e()act_setup_ind_ack: passthru_mode = 0,
no_auto_switchover = 0dsp_dtmf_mode
(VTSP_TONE_DTMF_MODE)
!-- The DSP is put into "voice mode" and dial-tone is
!-- generated.
*Mar 10 18:14:22.873: dsp_cp_tone_on: [1/0/0 (69)]
packet_len=30 channel_id=1 packet_id=72 tone_id=4
n_freq=2 freq_of_first=350 freq_of_second=440 amp_of_first=
4000 amp_of_second=4000 direction=1 on_time_first=65535
off_time_first=0 on_time
_second=65535 off_time_second=0

If the digits are not being sent or received properly, then it might be necessary to use either a digit-grabber (test
tool) or T1 tester to verify that the digits are being sent at the correct frequency and timing interval. If they are
being sent "incorrectly" for the switch (CO or PBX), some values on the router or switch (CO or PBX) might
need to be adjusted so that they match and can interoperate. These are usually digit duration and inter-digit

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duration values.

Another item to examine if the digits appear to be sent correctly are any number translation tables in the switch
(CO or PBX) that may add or remove digits. Refer to your switch documentation to check the translation tables
on your switch.

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These commands allow you to force voice ports into specific states for testing. The following types of voice-port
tests are covered:

• Detector-Related Function Tests

• Loopback Function Tests
• Tone Injection Tests
• Relay-Related Function Tests
• Fax/Voice Mode Tests

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Detector-Related
Function Tests
• 2 Loopback Function
Tests
• 3 Tone Injection Tests
• 4 Relay-Related Function
Tests
• 5 Fax/Voice Mode Tests

Detector-Related Function Tests

Using the test voice port detector command, you are able to force a particular detector into an on or off state,
perform tests on the detector, and then return the detector to its original state.

To configure this feature, enter these commands beginning in privileged EXEC mode:

Command Purpose
Router# test voice port slot/port:ds0-group detector Identifies the voice port you want to test. Enter a
1. {m-lead | battery-reversal | loop-current | ring | keyword for the detector under test and specify
tip-ground | ring-ground | ring-trip} {on | off} whether to force it to the on or off state.
Identifies the voice port on which you want to end
Router# test voice port slot/port:ds0-group detector
the test. Enter a keyword for the detector under
2. {m-lead | battery-reversal | loop-current | ring |
test and the keyword disable to end the forced
tip-ground | ring-ground | ring-trip} disable
state.

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Loopback Function Tests

To establish loopbacks on a voice port, enter the following commands beginning in privileged EXEC mode:

Command Purpose
Identifies the voice port you want to test and enters a keyword
Router# test voice port slot/port:ds0-group for the loopback direction.
1.
loopback {local | network}
Note: A call must be established on the voice port under test.
Router# test voice port slot/port:ds0-group Identifies the voice port on which you want to end the test and
2.
loopback disable enters the keyword disable to end the loopback.

Tone Injection Tests

To inject a test tone into a voice port, enter the following commands beginning in privileged EXEC mode:

Command Purpose
Identifies the voice port you want to
test and enter keywords for the
Router# test voice port slot/port:ds0-group inject-tone {local | direction to send the test tone and for
1. network} {1000hz | 2000hz | 200hz | 3000hz | 300hz | 3200hz | the frequency of the test tone.
3400hz | 500hz | quiet}
Note: A call must be established
on the voice port under test.
Identifies the voice port on which you
want to end the test and enter the
keyword disable to end the test tone.
2. Router# test voice port slot/port:ds0-group inject-tone disable
Note: The disable keyword is
available only if a test
condition is already
activated.

Relay-Related Function Tests

To test relay-related functions on a voice port, enter the following commands beginning in privileged EXEC
mode:

Command Purpose
Identifies the voice port you want to test.
Router# test voice port slot/port:ds0-group relay {e-lead | loop |
1. ring-ground | battery-reversal | power-denial | ring | • Enter a keyword for the relay
tip-ground} {on | off} under test and specify whether to
force it to the on or off state.
2. Router# test voice port slot/port:ds0-group relay {e-lead | loop | Identifies the voice port on which you
ring-ground | battery-reversal | power-denial | ring | want to end the test.
tip-ground} disable

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• Enter a keyword for the relay

under test, and the keyword
disable to end the forced state.

Fax/Voice Mode Tests

The test voice port switch fax command forces a voice port into fax mode for testing. After you enter this
command, you can use the show voice call or show voice call summary command to check whether the voice
port is able to operate in fax mode. If no fax data is detected by the voice port, the voice port remains in fax mode
for 30 seconds and then reverts automatically to voice mode.

The disable keyword ends the forced mode switch; however, the fax mode ends automatically after 30 seconds.
The disable keyword is available only while the voice port is in fax mode.

To force a voice port into fax mode and return it to voice mode, enter the following commands, beginning in
privileged EXEC mode:

Command Purpose
Identifies the voice port you want to test.
1. Router# test voice port slot/port:ds0-group switch fax
• Enter the keyword fax to force the voice
port into fax mode.
Identifies the voice port on which you want to end
the test.
Router# test voice port slot/port:ds0-group switch
2.
disable
• Enter the keyword disable to return the
voice port to voice mode.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Verifying Voice Quality

When VoIP calls are properly established, the next step is to verify that the voice quality is good. You should
consider the following guidelines as you attempt to achieve good voice quality:

• Understand how much bandwidth a VoIP call consumes with each codec, including Layer 2 and
IP/UDP/RTP headers. For more information about VoIP bandwidth consumption, refer to Voice Over IP -
Per Call Bandwidth Consumption, document ID 7934.
• Understand the characteristics of the IP network over which the calls travel. For example, the bandwidth
of a Frame Relay network at CIR is much different than that above-CIR (or burst), where packets could
be dropped or queued in the Frame-Relay cloud. Ensure that delay and jitter are controlled and eliminated
as much as possible. One-way transmit delay should not exceed 150 ms (per G.114 recommendation).
• Use a queuing technique that allows VoIP traffic to be identified and prioritized.
• When transmitting VoIP over low-speed links, consider using Layer 2 packet fragmentation techniques,
such as Multilink Point-to-Point Protocol (MLPPP) with Link Fragmentation and Interleaving (LFI) on
point-to-point links, or FRF.12 on Frame Relay links. Fragmentation of larger data packets allows less
jitter and delay in transmitting VoIP traffic because the VoIP packets can be interleaved onto the link.
• Try the call with a different codec and with the voice activity detector (VAD) enabled and disabled to
possibly narrow down the issue to the digital signal processor (DSP), as opposed to the IP network.

With VoIP, when you are troubleshooting QoS issues, look especially for dropped packets and network
bottlenecks that can cause delay and jitter.

Specifically, look for the following:

• Interface drops
• Buffer drops
• Policy-map drops
• Interface congestion
• Link congestion

Each interface in the path of the VoIP call should be examined and drops and congestion should be eliminated.
Also, round-trip delay should be reduced as much as possible. Pings between the VoIP end points give an
indication of the round trip delay of a link. The round trip delay should not exceed 300 ms whenever possible. If
the delay does have to exceed this value, efforts should also be taken to ensure this delay is constant, so that you
do not introduce jitter or variable delay.

When low latency queueing (LLQ) is set up, you can check policy-map drops by looking for packets that match
the priority class by entering the show policy interface serial command. This shows how much traffic is

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matching the priority class and how much bandwidth is used.

Ensure that the Cisco IOS queuing mechanism is placing the VoIP packets within the proper queues. Cisco IOS
commands, such as show queue and show priority can help you to verify queueing.

Measuring QoS
Cisco offers several options for monitoring QoS in networks using VoIP solutions. Cisco offers tools that provide
information about the voice quality you are experiencing by measuring delay, jitter, and packet loss. Cisco
solutions do not measure voice quality using Perceptual Speech Quality Measurement (PSQM) or some of the
new proposed algorithms for voice quality measurement. Tools from outside vendors are available for this
purpose.

When implementing service policies using the QoS command line interface (CLI), start with the Cisco
Class-Based QoS Configuration and Statistics Management Information Base (MIB). This MIB provides read
access to QoS configuration and statistics information for Cisco platforms that support the Modular QoS CLI.
Statistics available through this MIB include summary counts and rates by traffic class before and after any
configured QoS policies are enforced. In addition, detailed feature-specific statistics are available for select
PolicyMap features. See Cisco MIBs for the object IDs.

In addition, Cisco offers the following software tools for monitoring QoS:

• Network monitoring using Cisco Service Assurance Agent (Cisco SSA)-The response time and
availability monitoring capabilities of this tool include support for VoIP, QoS, and the World Wide Web.
The Cisco SSA is an application-aware synthetic operation agent that monitors network performance by
measuring key metrics such as response time, availability, jitter (interpacket delay variance), connect
time, throughput, and packet loss. These metrics can be used for troubleshooting, for analysis before
problems occur, and for designing future network topologies. This tool is designed more for trending,
rather than real-time monitoring. Refer to Using Cisco Service Assurance Agent and Internetwork
Performance Monitor to Manage Quality of Service in Voice over IP Networks for more information.
• Cisco Gateway Management Agent (CGMA)-The only real-time management Cisco IOS software
agent and protocol for VoIP. The CGMA is a new gateway Cisco IOS agent that provides real-time
call-state information for all VoIP calls. CGMA supports a push protocol, in which certain call-state
changes result in a message being sent out of CGMA by the gateways. The interface from the CGMA is
the Real Time Management Protocol (RTMP). RTMP is a lightweight XML-based protocol that uses TCP
as the transport protocol. This solution allows Service Providers to monitor their calls (session initiation
protocol (SIP) and H.323 networks), viewing call detail records (CDRs) and trunk utilization in real time.
The validated gateways for the CGMA include the Cisco 2600 series, the Cisco 3600 series, and the Cisco
5000 series. The Cisco IOS that has been validated on all gateways is the 12.2(2)XB mainline release.
• CiscoWorks QoS Policy Manager (QPM)-QPM provides a scalable platform for defining, applying,
and monitoring QoS policy on a system-wide basis for Cisco devices, including routers and switches.

QPM enables you to baseline profile network traffic, create QoS policies at an abstract level, control the
deployment of policies, and then monitor QoS to verify intended results. As a centralized tool QPM is
used to monitor and provision QoS for groups of interfaces and devices.
QPM provides a web-based intuitive user interface to define QoS policies, and translates those policies
into the device's command line interface (CLI) commands.
QPM runs on the CiscoWorks Common Services server, which can be installed as a standalone server, or
as an add-on to CD One 5th Edition. CiscoWorks Common Services provides the infrastructure required

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by QPM to run from the CiscoWorks desktop environment, and also provides management of user roles
and privileges, allowing you to control who gets access to specific tasks in QPM.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Quality on Voice Ports
♦ 1.1 Table: Troubleshooting Voice Quality on Voice
Ports
• 2 Delay in Voice Networks
♦ 2.1 Table: Serialization Delay
♦ 2.2 Table: Recommended Delay Ranges
• 3 Packet Loss
• 4 Jitter Adjustment
♦ 4.1 SUMMARY STEPS
• 5 Echo Adjustment
♦ 5.1 Determine Where Echo Is Occurring
◊ 5.1.1 PSTN Phone Users Hears Echo
◊ 5.1.2 IP Phone User Hears Echo
♦ 5.2 Troubleshooting Echo in Cisco IOS Gateways
◊ 5.2.1 SUMMARY STEPS
♦ 5.3 Measuring Echo in Cisco IOS Gateways
◊ 5.3.1 SUMMARY STEPS
• 6 Voice Level Adjustment
♦ 6.1 Input and Output Levels
◊ 6.1.1 SUMMARY STEPS
♦ 6.2 Voice Activity Detection Level
◊ 6.2.1 Hissing or Static While You Are Using
Voice Activity Detector

Quality on Voice Ports

Table: Troubleshooting Voice Quality on Voice Ports lists some QoS problems you might encounter after
configuring voice ports and suggests some remedies. To configure QoS features on voice ports, see the
"Fine-Tuning Analog and Digital Voice Ports" section in the Cisco IOS Voice Port Configuration Guide.

Table: Troubleshooting Voice Quality on Voice Ports

Symptom Suggested Action

Use the show voice port command to confirm that ring frequency is
Telephony device buzzes or does not
configured correctly. It must match the connected telephony equipment
ring.
and might be country-dependent.

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Use the show voice port command to confirm that the cptone keyword
setting (also called region tone) is set to us for the United States.
Distorted speech.
Note: Having a wrong cptone setting can cause faulty voice
reproduction during analog-to-digital or digital-to-analog
conversions.
Reduce the music-threshold level to make VAD less sensitive with the
Music on Hold (MOH) is not heard. music-threshold voice-port configuration command. Valid entries are
from -70 to -30.
Background noise is not heard. Enable the comfort-noise command.
Overall delay is probably excessive; the standard for adequate voice
quality is 150 ms one-way transit delay. Measure delay by using ping
Long pauses occur in conversation, as
tests at various times of the day with different network traffic loads. If
if you were speaking on a
delay must be reduced, examine propagation delay of signals between the
walkie-talkie.
sending and receiving endpoints, voice encoding delay, and the voice
packetization time for various VoIP codecs.
Variable delay, or jitter, is being introduced by congestion in the packet
network. There are two possible remedies:

• Reduce the amount of congestion in your packet network. Pings

Jerky or choppy speech. between VoIP endpoints provide information about the round-trip
delay of a link, which should never exceed 300 ms. Network
queuing and dropped packets should also be examined.
• Increase the size of the jitter buffer with the playout-delay
command. (See the Jitter Adjustment for more information.)
Reduce input gain. (See the Voice Level Adjustment for more
information.)
Clipped or fuzzy speech.
Change the VAD level. Sometimes VAD cuts the sound too early and the
speaker's voice is clipped. You can also change the time period that VAD
waits for silence.
Reduce the input level at the listener's router. (See the Voice Level
Clipped speech.
Adjustment for more information)
Increase speaker's output level or listener's input level. (See the Voice
Volume too low or missed DTMF.
Level Adjustment for more information.)
Configure the echo-cancel enable command and increase the value for
Echo interval is greater than 25 ms
the echo-cancel coverage keyword. (See the Echo Adjustment for more
(sounds like a separate voice).
information.)
Reduce the output level at the speaker's voice port. (See the Voice Level
Too much echo.
Adjustment for more information.)

Delay in Voice Networks

Delay is the time it takes for voice packets to travel between two endpoints. Excessive delay can cause quality
problems with real-time traffic such as voice. However, because of the speed of network links and the processing
power of intermediate devices, some delay is expected.

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When listening to speech, the human ear normally accepts up to about 150 ms of delay without noticing it. The
ITU G.114 standard recommends no more than 150 ms of one-way delay for a normal voice conversation. Once
the delay exceeds 150 ms, a conversation is more like a "walkie-talkie" conversation in which one person must
wait for the other to stop speaking before beginning to talk.

Several different types of delay combine to make up the total end-to-end delay associated with voice calls:

• Coder delay-Amount of time used by the digital signal processor (DSP) to compress samples.
• Handling delay-Amount of time it takes to process data (adding headers, taking samples, forming packets,
and so forth).
• Serialization delay-Fixed delay related to the clock rate on the interface. The amount of delay needed for
different frame sizes is shown in Table: Serialization Delay.

Table: Serialization Delay

Line Speed Frame Size

1 Byte 64 Bytes 128 Bytes 256 Bytes 512 Bytes 1024 Bytes 1500 Bytes
56 kpbs 143 µs 9 ms 18 ms 36 ms 72 ms 144 ms 214 ms
64 kbps 125 µs 8 ms 16 ms 32 ms 64 ms 128 ms 187 ms
128 kbps 62.5 µs 4 ms 8 ms 16 ms 32 ms 64 ms 93 ms
256 kbps 31 µs 2 ms 4 ms 8 ms 16 ms 32 ms 46 ms
512 kbps 15.5 µs 1.28 ms 2 ms 4 ms 8 ms 16 ms 23 ms
768 kbps 10 µs 640 µs 1.28 ms 2.56 ms 5.12 ms 10.24 ms 15 ms
1536 kbps 5 µs 320 µs 640 µs 1.28 ms 2.56 ms 5.12 ms 7.5 ms

• Propagation delay-Amount of time it takes the data to physically travel over the media.
• Queuing delay-Amount of time lost due to congestion. Every network device between two endpoints
involved in a call is a potential source of queuing or buffering delays. Use a sniffer trace at each hop to
see where the delay or jitter is being introduced.

Output drops can occur because of incorrectly configured priority queuing. For information about
troubleshooting output drops with priority queueing, refer to Troubleshooting Output Drops with Priority
Queueing , document ID 10105.

• Variable delay or jitter-Amount of time that causes the conversation to break and become unintelligible.
Jitter is described in the Jitter Adjustment.

You can measure delay by using ping tests at various times of the day with different network traffic loads. Sniffer
traces can also be used to find where delay is being introduced in the network. For more information about
measuring QoS, see the Measuring QoS.

The recommended ranges for delay are shown in Table: Recommended Delay Ranges. These ranges are for
connections in which echo is controlled. Echo cancellers are required when one-way delay exceeds
25milliseconds. For more information about echo cancellation, see the Echo Adjustment. These ranges are for
total end-to-end delay, not just the delay on the WAN side of a connection. For more information about

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developing a delay budget, refer to the "Building the Delay Budget" section of the Understanding Delay in Packet
Voice Networks white paper.

Table: Recommended Delay Ranges

Private Network
ITU Recommdation Description
Recommendation
0 to 150 milliseconds 0 to 200 milliseconds Acceptable for most user appliations
Acceptable if administrators are aware of the
150 to 400 milliseconds 200 to 250 milliseconds
transmission time and its impact on quality.
Above 400 milliseconds Above 250 milliseconds Unacceptable in most situations.

Packet Loss
Packet loss is a very common cause of voice quality problems on an IP network. In a properly designed network,
packet loss should be near zero. Voice codecs can tolerate some degree of packet loss without a dramatic effect on
voice quality. Voice packets should be tagged for zero packet loss. On converged voice/data networks, the
quantity of the voice calls and link bandwidth should be limited. The bandwidth should be guarenteed for the
voice calls by giving priority to voice traffic. Packet loss can have an impact voice quality in several ways:

• Packet loss can grow as call volume increases

• Fax and modem transmissons are greatly affected by packet loss

A common cause of packet loss is duplex mismatching. This occurs when one side of the connection is set up for
full duplex and the other is set up for half duplex. Look at the link between the two endpoints experiencing the
packet loss and check the speed and duplex settings for each side.

Although duplex mismatch is common, there are many other opportunities for packet loss in the network. To find
the cause of these packet drops, check each interface between two endpoints by using the show interface
command. If dropped packets are showing up on any interface, the link might be oversubscribed or there might be
other traffic on this link that you are not expecting. In this case, use a network analyzer (or "sniffer") to check
what traffic might be congesting the link. For more information about network analyzers, see the Network
Analyzers.

Jitter Adjustment
Delay can cause unnatural starting and stopping of conversations, but variable-length delays (also known as jitter)
can cause a conversation to break and become unintelligible. Jitter is not usually a problem with PSTN calls
because the bandwidth of calls is fixed and each call has a dedicated circuit for the duration of the call. However,
in VoIP networks, data traffic might be bursty, and jitter from the packet network can become an issue. Packets
from the same conversation can arrive at different interpacket intervals, especially during times of network
congestion, which can disrupt the steady, even delivery needed for voice calls. Cisco voice gateways have built-in
jitter buffering to compensate for a certain amount of jitter; the playout-delay command can be used to adjust the
jitter buffer.

Normally, the defaults in effect are sufficient for most networks. However, a small playout delay from the jitter
buffer can cause lost packets and choppy audio, and a large playout delay can cause unacceptably high overall

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end-to-end delay.

Note: For Cisco IOS Release 12.1(5)T and later, in most cases playout delay should be configured in dial-peer
configuration mode on the VoIP dial peer that is on the receiving end of the voice traffic that is to be
buffered. This dial peer senses network conditions and relays them to the DSPs, which adjust the jitter
buffer as necessary. When multiple applications are configured on the gateway, playout delay should be
configured in dial-peer configuration mode. When there are numerous dial peers to configure, it might
be simpler to configure playout delay on a voice port. If there are conflicting playout delay
configurations on a voice port and also on a dial peer, the dial-peer configuration takes precedence.
Jitter is more likely to occur on low-speed links because even a single packet in the queue on a low-speed link can
dramatically affect the amount of time a voice packet needs to wait in the queue before being transmitted. Jitter
can be an even bigger problem if you do not have priority queuing, such as low latency queuing (LLQ), enabled
or configured correctly on your WAN connections. For more information about LLQ, see the Cisco IOS Quality
of Service Solutions Configuration Guide. For information about troubleshooting VoIP over Point-to-Point
Protocol (PPP) links with QoS for low latency queueing, refer to VoIP over PPP Links with Quality of Service
(LLQ / IP RTP Priority, LFI, cRTP), document ID 7111.

Low-speed links also require special considerations when data traffic is also present to ensure that a large data
packet does not cause excessive jitter. Generally on WAN links that are 768 kbps or slower, you should use some
form of fragmentation and interleaving to ensure that large data packets do not starve smaller voice packets. Even
with LLQ enabled, the voice packet must wait if it arrives when a data packet is in the process of being
transmitted.

To configure the playout delay jitter buffer, perform the following steps.

SUMMARY STEPS

1. enable
2. configure terminal
3. 'voice-port slot/port:ds0-group-number
4. playout-delay mode {adaptive | fixed}
5. playout-delay {nominal value | maximum value | minimum {default | low | high}}
6. exit

Command Purpose
Enables higher privilege
enable levels, such as privileged
EXEC mode.
1. Example:

Router> enable Enter your password if

prompted.
configure {terminal | memory | network}
Enters global configuration
2. Example: mode.
Router# configure terminal
3. voice-port slot/port:ds0-group-number Enters voice-port
configuration mode on the

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Example: selected slot, port, and DS-0

group.
Router(config)# voice-port 1/0:0
• Each defined DS-0
group number is
represented on a
separate voice port.
This allows you to
define individual
DS-0s on the digital
T1/E1 card.
Determines the mode in
which the jitter buffer
operates for calls on this
voice port.

• adaptive-Adjusts the
jitter buffer size and
amount of playout
delay during a call
based on current
network conditions.
This is the default.

Note: Cisco recommends

using the adaptive
mode playout
playout-delay mode {adaptive | fixed} buffer as a place to
begin checking
4. Example: QoS issues.
Changing the
Router(config-voiceport)# playout-delay mode adaptive
playout buffers is
an advanced
technique that
should be done last
after all other QOS
methods have been
explored.

• fixed-Defines the
jitter buffer size as
fixed so that the
playout delay is not
adjusted during a
call. A constant
playout delay is
added.
5. playout-delay {nominal value | maximum value | minimum {default | low Tunes the playout buffer to
| high}} accommodate packet jitter
caused by switches in the

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Example: WAN. The keywords and

arguments are as follows:
Router(config-voiceport)# playout-delay nominal 0
• nominal-Defines the
amount of playout
delay applied at the
beginning of a call
by the jitter buffer in
the gateway. In fixed
mode, this is also the
maximum size of the
jitter buffer
throughout the call.
• value-Specifies the
range which depends
on the type of DSP
and configured
codec complexity.
For medium codec
complexity, the
range is from 0 to
150 ms. For high
codec complexity
and DSPs that do not
support codec
complexity, the
range is from 0 to
250 ms.
• maximum (adaptive
mode
only)-Specifies the
jitter buffer's upper
limit (80 ms), or the
highest value to
which the adaptive
delay is set.
• minimum (adaptive
mode
only)-Specifies the
jitter buffer's lower
limit (10 ms), or the
lowest value to
which the adaptive
delay is set.*
default-Specifies 40
ms.
exit
Exits voice-port
6. Example: configuration mode.
Router(config-voiceport)# exit

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For more information about jitter, refer to Understanding Jitter in Packet Voice Networks (Cisco IOS Platforms),
document ID 18902.

Echo Adjustment
Echo is a common problem, but can sometimes be difficult to troubleshoot. Echo exists in almost any telephone
network but problems are more apparent in packet networks. Echo is perceived as a problem when all of the
following conditions are true:

• Signal leakage between analog transmit (Tx) and receive (Rx) paths. This leakage is in one of these forms
of echo:
♦ Acoustic echo-Acoustic echo is caused by poor acoustic isolation between the earpiece and the
microphone in handsets and hands-free devices.
♦ Hybrid echo-Hybrid echo is caused by an impedance mismatch in the hybrid circuit, such as a
two-wire to four-wire interface. This mismatch causes the Tx signal to appear on the Rx signal.
• Perceptible delay between when the originating signal is transmitted and when the echo returns. In most
telephones, sidetone helps mask some of the echo. Echos must be delayed by at least 20 milliseconds to
be perceived.
• Sufficient echo amplitude. If the amplitude of the echo is low, it can go unnoticed.

The packet segment of the voice connection introduces a significant delay, typically 30 ms in each direction. The
introduction of delay causes echoes generated on analog tail circuits that were normally indistinguishable from the
side tone to be perceived by the user. The delay introduced by packet voice is unavoidable, therefore, the voice
gateways must prevent the echo.

For a description about echo cancellation features and how echo cancellation is implemented on different Cisco
platforms and Cisco IOS software releases, refer to the Cisco IOS Voice Port Configuration Guide.

To configure echo cancellation, refer to the "How to Configure the Extended G.168 Echo Canceller" section in
the Cisco IOS Voice Port Configuration Guide.

When troubleshooting echo problems, see the following:

• Determine Where Echo Is Occurring

• Troubleshooting Echo in Cisco IOS Gateways
• Measuring Echo in Cisco IOS Gateways

Determine Where Echo Is Occurring

When troubleshooting echo, first determine who is being affected by the echo problems.

PSTN Phone Users Hears Echo

In this case, a PSTN phone user hears echo, which is caused by acoustic coupling between the earpiece and the
microphone in the IP phone handset. The solution is to use a load ID on the IP phone, which includes echo
suppression on the handset and headset. Available load IDs only include echo cancellation on the speaker phone.

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IP Phone User Hears Echo

In this case, an IP phone user hears echo caused by hybrids in a PSTN network. The solution is to configure and
verify echo cancellation operation on a Cisco IOS gateway. The echo canceller in the voice gateway cancels the
echo heard by the IP phone user.

Troubleshooting Echo in Cisco IOS Gateways

It is important to make sure that the echo canceller has enough information to distinguish between echo and voice
conversation. The following parameters control the distinction:

• Input level-Signal input gain is performed before the echo canceller has detected the echo.
• Output level-Signal output attenuation is performed after the echo canceller has seen the original output
signal.
• Echo canceller coverage-The amount of time the echo canceller retains a signal that has been output. This
parameter must be set to a value greater than the time the echo needs to return to the gateway.

To eliminate echo, perform the following steps.

SUMMARY STEPS

1. Verify echo cancellation.

2. Configure echo canceller coverage.
3. Measure the echo and adjust the echo signal level.
4. Verify the impedance configured in the voice port.

1. Verify that echo cancellation is enabled on the voice port. Echo cancellation is enabled by default on most
platforms in most Cisco IOS releases.

Gateway(config-voiceport)# echo-cancel
coverage Echo Cancel Coverage
enable Echo Cancel Enable

Note: You must enter the shut, then the no shut commands on the voice port for the changes to take effect.
2. Configure the echo canceller coverage to a value greater than the time the echo needs to return to the gateway.
It must be long enough to cover the worst case for your environment, but not longer.

Gateway(config-voiceport)# echo-cancel coverage

16 16 milliseconds echo canceller coverage
24 24 milliseconds echo canceller coverage
32 32 milliseconds echo canceller coverage
8 8 milliseconds echo canceller coverage

Note: You must enter the shut and no shut commands on the voice port for the changes to take effect.
The default coverage is set to 8 ms, but it can be increased up to 64 ms, depending on the Cisco IOS software
release. If the PSTN delay (tail length) is more than 32 ms, echo cancellers in Cisco IOS gateways cannot cancel
the echo.

3. Measure the echo and adjust the echo signal level as required.

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Insufficient echo return loss (ERL) to handle the echo might cause the following problems:

• Echo canceller is cancelling but not enough to make echo inaudible. If the ERL value is too low, the total
ERL seen by the IP network Acombined (ACOM) might be insufficient to suppress the echo. ERL should
be approximately 20 dB (at least 15 dB).

ACOM is the total ERL seen across the incoming and outgoing terminals of the echo canceller. The
incoming terminal is equal to the signal sent into the ECAN toward the PSTN (voice), and the outgoing
terminal is equal to the signal coming out of the ECAN toward the IP network (echo). ACOM is the sum
of the ERL, plus ERLE, or the total ERL seen by the network. ACOM (Total loss) is equal to the ERL
(tail loss) plus ERLE (ECAN loss).

• Echo canceller is not canceling. If the ERL value is too low, the echo signal returning to the gateway
might be too loud (within 6 dB of the talker signal), causing the echo canceller to consider it as voice
(double-talk) instead of echo. As a consequence, the echo canceller does not cancel it. ERL should be
approximately 6 dB or higher for the echo canceller to engage. In 12.2(13)T, you can configure this ERL
level.

To prevent these problems, you need to measure the ERL and signal levels, and adjust the signal levels on the
Cisco IOS gateway based on the results. See theMeasuring QoS for more information about measuring QoS. See
the Measuring Echo in Cisco IOS Gateways for more information about measuring ERL. You can adjust these
levels by configuring positive values for output attenuation and negative values for input gain. Input gain is
performed before the echo canceller has seen the echo signal, and output attenuation is performed after the echo
canceller has seen the original output signal.

voice-port 1/1:15
input gain -3
output attenuation 3

Note: You must enter the shut and no shut command on the voice port for the changes to take effect.
Note: In Cisco IOS Release 12.2(1) and later, output attenuation can be set to a negative value, which
amplifies the output signal.
4. An impedance mismatch can cause echo if both sides are not configured identically. Verify the impedance
configured in the voice port and modify it if needed. A default of 600 ohms is consistent with most lines on the
PSTN and PBXs.

Gateway(config-voiceport)# impedance
600c 600 Ohms complex
600r 600 Ohms real
900c 900 Ohms complex
complex1 complex 1
complex2 complex 2

Measuring Echo in Cisco IOS Gateways

If you have a phone number to which echo is reproducible, using a Cisco IP Phone 7960 or Cisco IP Phone 7940,
perform the following steps to generate test tones and measure the echo return loss (ERL).

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SUMMARY STEPS

1. Enable the tone generator.

2. Place a call to the source of echo.
3. Press the i button twice.
4. Set the input and output levels to 0 dB gain/attenuation.
5. View the input and output levels for your call.
6. Configure 1 dB of attenuation in each direction.
7. Configure 3 dB of attenuation in each direction.
8. Change the coverage to 32 ms.

1. To enable the tone generator, type **3 on the Cisco IP Phone 7960 or 7940 keypad while the phone is not on a
call. This enables the Tone softkey for as long as this phone is registered to Cisco CallManager.

Note: From Load #P0030301ESP5, you need to unlock the phone first, then press **3. If you press **# **3
consecutively you reset the phone (because of the **#** sequence). Therefore, you need to press **#,
make a call, then press **3.
2. Place a call to the source of echo.

3. After the call is established, press the i button twice. This brings up the statistics for the call.

Note: If pressing **3 worked, you should have a Tone softkey available. Press the Tone softkey and the phone
begins to generate a 1004 Hz tone at -15 dB. The only way to stop the tone is to end the call.
4. Make sure you start with a cleared configuration by setting the input and output levels to 0 dB gain/attenuation.
After the tone is being generated, keep the call up, then perform the remaining steps to measure the decibel levels.

5. Use the show call active voice command to view the input and output levels for your call. The following is a
call to a loopback number that simply echoes back whatever is sent with no attenuation.

Gateway# show call active voice

! snip
OutSignalLevel=-15
InSignalLevel=-15
ERLLevel=25
! snip

The test tone in this example is output as -15 and is looped back with 0 dB loss. Therefore, the tone is coming
back at -15 dB. The ERL value in the example has no significance because the echo canceller does not consider
the input signal to be echo.

Note: The OutSignalLevel shows the value of the level after the output attenuation has been applied to the
signal. The InSignalLevel shows the value of the level after the input gain has been applied.
6. If you configure 1 dB of attenuation in each direction, the resulting levels decrease, as shown in the following
configuration examples:

voice-port 1/1:15
input gain -1
output attenuation 1
Gateway#show call active voice
! snip
OutSignalLevel=-16

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InSignalLevel=-17
ERLLevel=11
! snip

Note: Notice that the OutSignalLevel is -16 because the -15 dB signal is attenuated by 1 dB. The
InSignalLevel is -17 dB, the result of the -1 input gain. The ERL is 11 dB in the example, but it is
actually 2 dB; the echo canceller still does not acknowledge the input signal as echo.
7. If you configure 3 dB of attenuation in each direction the resulting levels are shown in the following examples:

voice-port 1/1:15
input gain -3
output attenuation 3
Gateway#show call active voice
! snip
OutSignalLevel=-18
InSignalLevel=-21
ERLLevel=6
! snip

Note: Notice that the OutSignalLevel is -18 because the -15 dB signal is attenuated by 3 dB. The
InSignalLevel is -21 dB as a result of the input gain of -3. The expected ERL of 6 dB is now correct.
8. If you keep the same 3 dB in each direction, but change the coverage to 32 ms, the resulting levels are shown in
the following examples.

voice-port 1/1:15
input gain -3
output attenuation 3
echo-cancel coverage 32
Gateway#show call active voice

! snip
OutSignalLevel=-18
InSignalLevel=-21
ERLLevel=6

! snip

The levels look the same as the previous result, however the echo canceller takes a few more seconds longer to
converge. Do not set the echo cancel coverage higher than necessary.

For more information about troubleshooting echo problems, refer to the following documents:

• Troubleshooting Echo Problems between IP Phones and Cisco IOS Gateways, document ID 19640
• Echo Analysis for Voice over IP white paper, at the following website:

http://www.cisco.com/en/US/tech/tk652/tk701/technologies_white_paper09186a00800d6b68.shtml

Voice Level Adjustment

Voice levels can require adjustment for a variety of reasons. The voice on a call might be too loud or quiet, or
callers might have an issue with comfort noise generated when using voice activity detection (VAD). This section
contains informaton about the following:

• Input and Output Levels

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• Voice Activity Detection Level

Input and Output Levels

As much as possible, it is desirable to achieve a uniform input decibel level to the packet voice network. Doing so
eliminates or at least reduces any voice distortion because of incorrect input and output decibel levels.
Adjustments to levels might be required by the type of equipment connected to the network or by local
country-specific conditions.

Incorrect input or output levels can cause echo, as can an impedance mismatch. Too much input gain can cause
clipped or fuzzy voice quality. If the output level is too high at the remote router's voice port, the local caller hears
an echo. If the local router's voice port input decibel level is too high, the remote side hears clipping. If the local
router's voice port input decibel level is too low or the remote router's output level is too low, the remote side
voice can be distorted at a very low volume, and DTMF signaling might be missed.

Use the input gain and output attenuation commands to adjust voice levels, and the impedance command to set
the impedance value to match that of the voice circuit to which the voice port connects.

To change parameters related to voice levels, enter the following commands.

SUMMARY STEPS

1. enable
2. configure terminal
3. voice-port port:ds0-group-number
4. input gain value
5. output attenuation value
6. impedance {600c | 600r | 900c | complex1 | complex2}
7. exit

Command Purpose
enable Enables higher privilege levels,
such as privileged EXEC mode.
1. Example:
• Enter your password if
Router> enable prompted.
configure {terminal | memory | network}
Enters global configuration
2. Example: mode.
Router# configure terminal
3. voice-port slot/port:style="font-style: normal; font-weight: Enters voice-port configuration
normal">ds0-group-number mode on the selected slot, port,
and DS-0 group.
Example:
• Each defined DS-0
Router(config)# voice-port 1/0:0 group number is
represented on a

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separate voice port.

This allows you to
define individual
DS-0s on the digital
T1/E1 card.
Specifies, in decibels, the
amount of gain to be inserted at
the receiver side of the
interface, increasing or
decreasing the signal.
input gain value
• After an input gain
4. Example: setting is changed, the
voice call must be
Router(config-voiceport)# input gain 0 disconnected and
reestablished before the
change takes effect.
• The value argument is
any integer from -6 to
14. The default is 0.
Specifies the amount of
attenuation in decibels at the
transmit side of the interface,
decreasing the signal.

• A system-wide loss
plan can be
implemented through
the use of the input
output attenuation value gain and output
attenuation commands.
5. Example: • The default value for
this command is based
Router(config-voiceport)# output attenuation -6 on the assumption that
a standard transmission
loss plan is in effect,
meaning that normally
there must be -6 dB
attenuation between
phones.
• The value argument is
any integer from -6 to
14. The default is 0.
6. impedance {600c | 600r | 900c | complex1 | complex2} Specifies the terminating
impedance of a voice port
Example: interface, which needs to match
the specifications from the
Router(config-voiceport)# impedance 600r specific telephony system to
which it is connected.

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The following values are

supported:

• 600c-Specifies 600
ohms complex
• 600r-Specifies 600
ohms real (default)
• 900c-Specifies 900
ohms complex
• complex1-Specifies
Complex 1
• complex2-Specifies
Complex 2
exit
Exits voice-port configuration
7. Example: mode.
Router(config-voiceport)# exit

Voice Activity Detection Level

Another way to reduce clipped or fuzzy speech is to change the VAD level. Sometimes VAD cuts the sound too
early and the speaker's voice is clipped. Use the vad and no vad commands in dial-peer configuration mode to
enable and disable VAD.

With VAD, voice data packets fall into three categories: speech, silence, and unknown. Speech and unknown
packets are sent over the network; silence packets are discarded. The sound quality is slightly degraded with
VAD, but the connection monopolizes much less bandwidth. If you use the no form of this command, VAD is
disabled and voice data is continuously sent to the IP backbone.

When the aggressive keyword is used, the VAD noise threshold is reduced from -78 to -62 dBm. Noise that falls
below the -62 dBm threshold is considered to be silence and is not sent over the network. Additionally, unknown
packets are considered to be silence and are discarded.

You can also change the amount of time that VAD waits for silence. Use the voice vad-time command in global
configuration mode to change the minimum silence detection time. For example, setting the VAD time to 3000
allows 30 seconds of silence before VAD is initiated.

On gateways that use MGCP, the call agent controls the amount of VAD. For H.323 gateways, VAD must be
disabled on the gateway itself. VAD is enabled by default on H.323 gateways. To disable VAD, you must match a
VoIP dial peer that has the no vad command configured.

Some codecs, such as G.729b and G.729ab, have VAD built into them and cannot be diabled. If you do not want
to use VAD, use the standard G.729 or G.729a codecs instead.

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Hissing or Static While You Are Using Voice Activity Detector

The VAD detects silence periods in the voice signal and temporarily discontinues transmission of the signal
during these periods. This saves bandwidth and allows the far-end to adjust its jitter buffer. The downside is that
the far-end phone has to generate its own signal to play to the listener during silence periods. Usually comfort
noise is played out to the listener to mask the absence of an audio signal from the far-end. Comfort noise is
usually modeled on the far-end noise so that there is not a stark contrast between the two. Sometimes there can be
unwanted noise generated by VAD. To troubleshoot hissing or static issues that might be because of the VAD,
refer to Troubleshooting Hissing and Static, document ID 22388.

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The Voice Call Tuning feature monitors the interface between Cisco IOS software and a system's DSPs in real
time and reports status on the following: packet flow, DSP state, echo-cancellation state, and jitter state. The
feature also allows you to manipulate echo-cancellation and jitter-buffer parameters in real time.

The feature is part of the standard product and is supported under normal Cisco Technical Assistance Center
(TAC) procedures. No new code is required and there are no configuration tasks for this feature. It is backward
compatible with older versions of Cisco IOS software, Cisco VCWare, and Cisco voice DSP code base
(DSPWare).

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Restrictions for Voice Call Tuning
• 2 Information About Voice Call Tuning
♦ 2.1 Packet-Flow Detection
♦ 2.2 DSP State
♦ 2.3 Echo-Cancellation State
♦ 2.4 Jitter-Buffer Parameters
• 3 How to Verify Voice Call Tuning
Functionality
• 4 Voice Call Tuning Configuration
Examples

Restrictions for Voice Call Tuning

If you wish to use this feature on a Cisco AS5300 platform, refer to the Combined Release Notes and
Compatibility Matrix for Cisco VCWare. That document tells you which Cisco VCWare to use with this feature.

Information About Voice Call Tuning

To configure the Voice Call Tuning feature, you should understand the following concepts:

• Packet-Flow Detection
• DSP State
• Echo-Cancellation State
• Jitter-Buffer Parameters

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Packet-Flow Detection
The Voice Call Tuning feature allows you to determine whether packets are flowing in each direction while a call
is in progress.

The analog signal from the telephone is digitized into pulse code modulation (PCM) signals by the voice
coder-decoder (codec). The PCM samples are then passed to the compression algorithm which compresses the
voice into a packet format for transmission across the WAN. On the far side of the cloud similar functions are
performed but in reverse order.

Depending on how the network is configured, the router or gateway can perform both the codec and compression
functions or only one of them. For example, if an analog voice system is used, then the router or gateway
performs the codec function and the compression function.

DSP State
The Voice Call Tuning feature allows you to check whether the DSP servicing an active call is functioning
properly. Explicit configuration of a periodic ping message with both the period and timeout parameters
configurable catches DSPs that are in a hung state as soon as possible. A failure can then signal this event to the
console log or as a triggering event to a logging functionality. The DSP can also send periodic informational
messages like jitter measures, echo canceller measures, and alarms to alert you if there is an impending problem.

Echo-Cancellation State
Echo is the sound of your own voice reverberating in the telephone receiver while you are talking. When timed
properly, echo is not a problem in the conversation; however, if the echo interval exceeds approximately 25 ms, it
can be distracting to the speaker. Echo is controlled by ECs. By design, ECs are limited by the total amount of
time they wait for the reflected speech to be received, which is known as an echo tail. The echo tail is normally 32
ms.

In the traditional telephony network, echo is generally caused by an impedance mismatch when the four-wire
network is converted to the two-wire local loop. Echo cancellation is required because of packet network latency.

Echo cancellation is implemented in DSP firmware on the gateways and is independent of other functions
implemented in the DSP (the DSP protocol and compression algorithm). In voice packet-based networks, ECs are
built into the low-bit-rate codecs and are operated on each DSP.

This feature gives you the ability to change echo canceller parameters while a call is in progress. Audible effects
are immediately noticed, aiding in problem determination and resolution. You can change the echo canceller
parameters (tail length and echo return loss (ERL) threshold) in the field.

Jitter-Buffer Parameters
Jitter is a variation in the delay of received packets. At the sending side, packets are sent in a continuous stream
with the packets being spaced evenly apart. Due to network congestion, improper queuing, or configuration
errors, this steady stream can become erratic, or the delay between and two packets can vary instead of remaining
constant.

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This feature gives you the ability to change jitter-buffer parameters while a call is in progress. Audible effects are
immediately noticed, aiding in problem determination and resolution. You can change the jitter buffer parameters
(delay, size, fixed state, or adaptive state) in the field.

How to Verify Voice Call Tuning Functionality

There are no configuration tasks for this feature. However, you can verify that the Voice Call Tuning feature is
operating on your system by performing the following tasks:

• Use the show vfc version command to show the version of the software that resides on your voice feature
card (VFC). This command shows information in the output of the show version vcware and show
vfcversion dspware commands that indicates whether the Cisco VCWare or DSPWare is compatible
with the Cisco IOS image.
• Use the show voice call command to show the real-time call status for voice ports, including packet flow
indication, DSP state, echo canceller state, and jitter state. If you enable terminal monitor before doing
this, you can also see the DSP and playout buffer statistics, overflow specifications, late packets, lost
packets, and "concealment 9," in which the DSP invents a packet using interpolation.
• Use the show voice dsp command to show the status of all DSP voice channels when abnormal behavior
in the DSP voice channels occurs.
• Use the test call id command to manipulate echo canceller and jitter-buffer parameters in real time. You
can use this command with the extended G.168 echo canceller, which allows you to configure the voice
card in a router individually, or with the Cisco G.165 echo canceller, which allows you to configure the
router as a whole. Messages are visible in the command output when either an extended-only or a
standard-only echo cancellation is requested, as in the following example:

Extended echo canceller not active for CallID callID

Basic echo canceller not active for CallID callID

Voice Call Tuning Configuration Examples

There are no specific configuration examples for the Voice Call Tuning feature, but you can verify that the Voice
Call Tuning feature is operating on your system by performing the following tasks:

• Use the show vfc version command to show the version of the software that resides on your VFC. This
command was modified to include new information in the output of the show vfc version vcware and
show version dspware commands. Messages are output if the Cisco VCWare or DSPWare is not
compatible with the Cisco IOS image. The new information is advisory only, so there is no action taken if
the software is compatible or incompatible.

Cisco IOS Release 12.2(13)T adds new information to the output of the show vfc version vcware and
show vfc version dspware commands. Messages are output if the Cisco VCWare or DSPWare is not
compatible with the Cisco IOS image. The new information is advisory only, so there is no action taken if
the software is compatible or incompatible.
If the versions detected fall within the defined criteria and are compatible, nothing is output at bootup
time. A confirmation line is output when the show vfc version vcware and show vfc version dspware
commands are used, as in the following example:

Router# show vfc 1 version vcware

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Voice Feature Card in Slot 1:
VCWare Version : 7.35
ROM Monitor Version: 1.3
DSPWare Version : 3.4.46L
Technology : C549
VCWare/DSPWare version compatibility OK

• Use the show voice call command to show the real-time call status for voice ports, including packet flow
indication, DSP state, echo canceller state, and jitter state. This command was modified with the status,
call-id, and sample sample-period command options. This command is available on all voice platforms.

You can use the call-id argument to identify active calls. If the call-id argument is omitted, the enquiry
shows all active voice calls. In the following example, a list of all active calls with relevant identifying
information is shown, as in the following example:

Router# show voice call status

CallID CID ccVdb Port DSP/Ch Called # Codec Dial-peers
0x3 11D4 0x62972834 1/0/0 1/1 10001 g711ulaw 1/2
0x4 11D4 0x62973AD0 1/0/1 2/1 *10001 g711ulaw 2/1
0xA 11DB 0x62FE9D68 1/1/0 3/1 *2692 g729r8 0/2692
2 active calls found

• Use the test call id command to manipulate the echo canceller and jitter buffer parameters in real time.
You can use this command with the extended echo canceller, which allows you to configure the voice
card in a router individually, or with the standard echo canceller, in which the configuration occurs
implicitly on the router.

The following example shows query output from a Cisco AS5350 universal gateway using the NextPort
version of the standard echo canceller:

Router# test call id 99 ?

echo-canceller test echo canceller on an active voice call
playout-delay test playout-delay parameters

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 H.323-Related Standards
♦ 1.1 Figure: H.323 Call
Flow
♦ 1.2 H.225 Signaling
◊ 1.2.1 Table:
H.225 Call
Setup Messages
♦ 1.3 H.245 Signaling

H.323-Related Standards
Because several standards are involved with setting up a call through an H.323 device, it is important to
understand the role each protocol plays to be able to effectively troubleshoot such a call. The following sections
describe these standards:

• H.225 Signaling
• H.245 Signaling

Figure: H.323 Call Flow shows the basic call flow for an H.323 call.

Figure: H.323 Call Flow

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H.225 Signaling
H.225 is used for call control functions. H.225 is very similar to Q.931. H.225 signaling is carried over a TCP
connection. H.323 devices listen to port 1720 for incoming connections and show messages that might be used in
an H.225 call setup, such as those shown in Table: H.225 Call Setup Messages. Each message can contain one or
more information element (IE). Each IE carries a specific piece of information within an H.225 message. For a
complete list of IEs and the coding for each, refer to the ITU-T Q.931 specification.

Table: H.225 Call Setup Messages

Message Description
This message is sent by a calling H.323 device to indicate its desire to set up a connection to the
Setup
called device.
Setup This message typically indicates that the called device wants to do overlap sending and can
Acknowledge accept more digits before proceeding with the call.
Call This message is sent by the called device to indicate that it has received all the information it
Proceeding needs to route the call to its destination.
This message can be sent by an H.323 gateway to indicate a call's progress. You typically see
Progress progress messages when internetworking with a non-ISDN network because audio cut-through
must be treated differently in this case.
This message might be sent by the called phone to indicate that the called phone is being alerted
Alerting
of the incoming call. That is, the phone is ringing.
This message is sent by the called device to the calling device to indicate that the call has been
Connect
accepted or answered.

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This message can be sent to provide additional information. It can be used to provide
information for call establishment in the case of overlap sending or miscellaneous call-related
User
information. It can also be used to deliver proprietary features. Cisco IOS gateways use this
Information
message to get around the fact that H.323 gateways do not normally provide ringback when a
call is transferred and also to generate tone on hold.
Release
This message is sent by a device to indicate the call's release.
Complete
This message can be used to request call status. Normally the device receiving this message
Status Inquiry
responds with a status message indicating the current call state for the specific call reference.
This message is used to respond to an unknown call signaling message or to a Status Inquiry
Status
message.
This message is used to send additional information for a call. For example, when using overlap
Information
sending, each digit is sent one at a time in an Information message.
Notify This message is used to notify a device of a change that has occurred in the call.

H.245 Signaling
H.225 is responsible only for setting up the call and routing it to the proper destination. H.225 does not have any
mechanism for exchanging capabilities or setting up and tearing down media streams. The called H.323 device is
responsible for sending the IP address and port number that are used to establish the TCP connections for H.245
signaling. This information can be sent by the called device in either the Alerting or Connect message.

When the originating H.323 device receives the IP address and port number for H.245 negotiations, it initiates a
second TCP connection to carry out the necessary capabilities exchange and logical channel negotiations. This
TCP session is primarily used to do four things:

• Master/slave determination-This is used to resolve conflicts that might exist when two endpoints in a call
request the same thing, but only one of the two can gain access to the resource at a time.
• Terminal capabilities exchange-This is one of the most important functions of the H.245 protocol. The
two most important capabilities are the supported audio codecs and the basic audio calls.
• Logical channel signaling-This indicates a one-way audio stream.With H.323 version 2, it is possible to
open and close logical channels in the middle of a call. Because H.245 messages are independent of the
H.225 signaling, a call can still be connected in H.225 even if no logical channels are open. This is typical
with such features as hold, transfer, and conference.
• DTMF relay-Because voice networks typically do not carry DTMF tones inband because of compression
issues, these tones are carried on the signaling channel. Ensure that the type of DTMF relay configured on
your gateway is compatible with your gatekeeper.

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An H.323 gateway is an endpoint on the LAN that provides real-time communications between H.323 terminals
on the LAN and other ITU terminals on a WAN or to other H.323 gateways.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 H.323 Gateway Overview
♦ 1.1 Figure: Gateway Between an H.323 Terminal and an H.320 Terminal
• 2 Troubleshooting H.323 Gateway Call Routing and Dial Peers
♦ 2.1 Verifying Digits Received and Sent on the POTS Call Leg
◊ 2.1.1 show dialplan number
◊ 2.1.2 debug vtsp dsp
◊ 2.1.3 debug vtsp session
♦ 2.2 Verifying End-to-End VoIP Signaling on the VoIP Call Leg
◊ 2.2.1 debug voip ccapi inout
• 3 Troubleshooting H.323 Gateway Dial Tone
• 4 Troubleshooting H.323 Gateway Busy Tone
♦ 4.1 No DTMF Digits or Audio Passed on VoIP Calls to PSTN or PBX
◊ 4.1.1 Symptom
◊ 4.1.2 Problem Description
◊ 4.1.3 Solution
♦ 4.2 No Busy Tone or Announcement Message Received When Placing VoIP Outbound Calls
◊ 4.2.1 Symptom
◊ 4.2.2 Solution
♦ 4.3 No Busy Tone on Inbound Call from Telephony (ISDN) to Cisco CallManager IP Phone,
Cisco IOS Gateway, or Third-Party H.323 Device
◊ 4.3.1 Symptom
◊ 4.3.2 Solution
• 5 Troubleshooting H.323 Gateway Ringback
♦ 5.1 No Ringback Tone on VoIP Toll-Bypass Calls
◊ 5.1.1 Symptom
◊ 5.1.2 Problem Description
◊ 5.1.3 Solutions
♦ 5.2 No Ringback Tone on VoIP Inbound Calls to Cisco CallManager (or Third-Party VoIP
Devices) Through Cisco IOS Gateway
◊ 5.2.1 Symptom
◊ 5.2.2 Problem Description
◊ 5.2.3 Solutions
♦ 5.3 No Ringback Tone on VoIP Outbound Calls from Cisco CallManager (or Third-Party
Device) Through Cisco IOS Gateway

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◊ 5.3.1 Symptom
◊ 5.3.2 Problem Description
◊ 5.3.3 Solutions
♦ 5.4 No Ringback to PSTN When IP Phones Initiate a Call Transfer (Cisco CallManager or Cisco
Unity Voice Mail)
◊ 5.4.1 Symptom
◊ 5.4.2 Problem Description
◊ 5.4.3 Solution for Cisco CallManager 3.0
◊ 5.4.4 Solution for Cisco CallManager 3.3 or Newer
• 6 Troubleshooting H.323 Gateway One-Way or No Audio
♦ 6.1 Ensuring IP Routing Is Enabled on Cisco IOS Gateways
♦ 6.2 Checking Basic IP Routing
♦ 6.3 Binding the H.323 Signaling to a Specific IP Address
♦ 6.4 Checking That Answer Supervision Is Being Sent and Received Correctly From the Telco or
Switch
♦ 6.5 Using the voice rtp send-recv Command to Establish Early Two-Way Audio
♦ 6.6 Checking cRTP Settings on a Link-by-Link Basis
♦ 6.7 Verifying Minimum Software Level for NAT on Cisco IOS Gateways
♦ 6.8 Disabling voice-fastpath on Cisco AS5350 and Cisco AS5400 Universal Gateways
♦ 6.9 Configurinng the VPN IP Address with SoftPhone
♦ 6.10 Verifying One-Way Audio
• 7 Using the Test Call Feature to Verify Voice Path
♦ 7.1 Information About the Test Call Feature
◊ 7.1.1 Route Server
◊ 7.1.2 TCL Script
♦ 7.2 Limitations
◊ 7.2.1 Test Mode Limitations
◊ 7.2.2 Feature Limitations
♦ 7.3 Test Call Command-Line Interface
♦ 7.4 Sample Tasks
◊ 7.4.1 Originating Analog Gateway Configuration
◊ 7.4.2 ======= Terminating side ===============

H.323 Gateway Overview

Gateways allow H.323 terminals to communicate with devices that are running other protocols. They provide
protocol conversion between the devices that are running different types of protocols. For example, Figure:
Gateway Between an H.323 Terminal and an H.320 Terminal shows a gateway between an H.323 terminal and a
non-H.323 terminal.

Figure: Gateway Between an H.323 Terminal and an H.320 Terminal

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Troubleshooting H.323 Gateway Call Routing and Dial Peers

To troubleshoot H.323 call routing, see the following sections:

• Verifying Digits Received and Sent on the POTS Call Leg

• Verifying End-to-End VoIP Signaling on the VoIP Call Leg

Verifying Digits Received and Sent on the POTS Call Leg

Once the on-hook and off-hook signaling are verified to be working correctly, the next step in troubleshooting and
debugging a VoIP call is to verify that the correct digits are being received or sent on the voice-port (digital or
analog). A dial peer is not matched or the switch (CO or PBX) is not able to ring the correct station if incomplete
or incorrect digits are being sent or received. Some commands that can be used to verify the digits received/sent
are:

• show dialplan number-This command is used to show which dial peer is reached when a particular
telephone number is dialed.
• debug vtsp session-This command displays information on how each network indication and application
request is processed, signaling indications, and DSP control messages.
• debug vtsp dsp -This command displays the digits as they are received by the voice-port.
• debug vtsp all-This command enables the following debug voice telephony service provider (VTSP)
commands: debug vtsp session, debug vtsp error, and debug vtsp dsp.

show dialplan number

The show dialplan number digit_string command displays the dial peer that is matched by a string of digits. If
multiple dial peers can be matched, they are all shown in the order in which they are matched. The output of this
command looks like this:

Router# show dialplan number 5000

Macro Exp.: 5000
VoiceOverIpPeer2
information type = voice,
tag = 2, destination-pattern = `5000',
answer-address = `', preference=0,
group = 2, Admin state is up, Operation
state is up,
incoming called-number = `',

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
connections/maximum = 0/unlimited,
application associated:
type = voip, session-target =
`ipv4:192.168.10.2',
technology prefix:
ip precedence = 5, UDP checksum =
disabled, session-protocol = cisco,
req-qos = best-effort,
acc-qos = best-effort,
dtmf-relay = cisco-rtp,
fax-rate = voice,
payload size = 20 bytes
codec = g729r8,
payload size = 20 bytes,
Expect factor = 10, Icpif = 30,
signaling-type = cas,
VAD = enabled, Poor QOV Trap = disabled,
Connect Time = 25630, Charged Units = 0,
Successful Calls = 25, Failed Calls = 0,
Accepted Calls = 25, Refused Calls = 0,
Last Disconnect Cause is "10 ",
Last Disconnect Text is "normal call
clearing.",
Last Setup Time = 84427934.
Matched: 5000 Digits: 4
Target: ipv4:192.168.10.2

debug vtsp dsp

debug vtsp dsp shows the digits as they are received by the voice port. The following output example shows the
collection of DTMF digits from the DSP:

Router# debug vtsp dsp

Voice telephony call control dsp debugging is on
!-- ACTION: Caller picked up handset and dialed
!-- digits 5000.
!-- The DSP detects DTMF digits. Digit 5 was
!-- detected with ON time of 130msec.
*Mar 10 17:57:08.505: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_BEGIN: digit=5,
*Mar 10 17:57:08.585: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_OFF: digit=5,
duration=130
*Mar 10 17:57:09.385: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_BEGIN: digit=0
*Mar 10 17:57:09.485: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_OFF: digit=0,
duration=150
*Mar 10 17:57:10.697: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_BEGIN: digit=0
*Mar 10 17:57:10.825: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_OFF: digit=0,
duration=180
*Mar 10 17:57:12.865: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_BEGIN: digit=0
*Mar 10 17:57:12.917: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_OFF: digit=0,
duration=100

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

debug vtsp session

debug vtsp session shows the activity on the voice port. The following output example shows the handset being
picked up and dial tone generated:

Router# debug vtsp session

Voice telephony call control session debugging is on
!--- <some output have been omitted>
!-- ACTION: Caller picked up handset.
!-- The DSP is allocated, jitter buffers, VAD
!-- thresholds, and signal levels are set.
*Mar 10 18:14:22.865: dsp_set_playout: [1/0/0 (69)]
packet_len=18 channel_id=1 packet_id=76 mode=1
initial=60 min=4 max=200 fax_nom=300
*Mar 10 18:14:22.865: dsp_echo_canceller_control:
[1/0/0 (69)] packet_len=10 channel_id=1 packet_id=66
flags=0x0
*Mar 10 18:14:22.865: dsp_set_gains: [1/0/0 (69)]
packet_len=12 channel_id=1 packet_id=91
in_gain=0 out_gain=65506
*Mar 10 18:14:22.865: dsp_vad_enable: [1/0/0 (69)]
packet_len=10 channel_id=1 packet_id=78
thresh=-38act_setup_ind_ack
*Mar 10 18:14:22.869: dsp_voice_mode: [1/0/0 (69)]
packet_len=24 channel_id=1 packet_id=73 coding_type=1
voice_field_size=80
VAD_flag=0 echo_length=64 comfort_noise=1
inband_detect=1 digit_relay=2
AGC_flag=0act_setup_ind_ack(): dsp_dtmf_mod
e()act_setup_ind_ack: passthru_mode = 0,
no_auto_switchover = 0dsp_dtmf_mode
(VTSP_TONE_DTMF_MODE)
!-- The DSP is put into "voice mode" and dial-tone is
!-- generated.
*Mar 10 18:14:22.873: dsp_cp_tone_on: [1/0/0 (69)]
packet_len=30 channel_id=1 packet_id=72 tone_id=4
n_freq=2 freq_of_first=350 freq_of_second=440 amp_of_first=
4000 amp_of_second=4000 direction=1 on_time_first=65535
off_time_first=0 on_time
_second=65535 off_time_second=0

If you find that the digits are not being sent or received properly, you might need to use either a digit-grabber (test
tool) or T1 tester to verify the digits are being sent at the correct frequency and timing interval. If they are being
sent incorrectly for the switch (CO or PBX), some values on the router or switch (CO or PBX) might need to be
adjusted so that they match and can interoperate. These are usually digit duration and interdigit duration values. If
the digits appear to be sent correctly you might want to examine any number translation tables in the switch (CO
or PBX) that might add or remove digits.

Verifying End-to-End VoIP Signaling on the VoIP Call Leg

After verifying that voice-port signaling is working properly and the correct digits have been received, verify that
the end-to-end VoIP signaling is set up on the VoIP call leg.VoIP signaling involves call control. The following
factors explain why call control debugging can become a complex job:

• Cisco VoIP gateways use H.323 signaling to complete calls. H.323 is made up of three layers of
call-negotiation and call-establishment: H.225, H.245, and H.323. These protocols use a combination of

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
TCP and UDP to set up and establish a call.
• End-to-end VoIP debugging shows a number of Cisco IOS state machines, and problems with any state
machine can cause a call to fail.
• End-to-end VoIP debugging can be very verbose and can create a lot of debug output.

debug voip ccapi inout

The primary command to debug end-to-end VoIP calls is debug voip ccapi inout. The output from a sample call
debug is shown below.

Router# debug voip ccapi inout

*Mar 1 15:35:53.588: //-1/xxxxxxxxxxxx/CCAPI/ccTDConstructTDUsrContainer: usrCo
ntainer[0x638C1BF0], magic[FACE0FFF]
*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/ccTDUtilAddDataToUsrContainer: con
tainer=0x638C1BF0, tagID=6, dataSize=16, instID=-1,modifier=1
*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/ccTDConstructInstanceTDObject: tdO
bject[0x638BC1AC], nxtElem[0x0], magic[0xFACE0FFF] tagID[6], dataLen[16], modif[
1]
*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtAddObjectToContainer: Addin
g tdObject[0x638BC1AC] instID[-1] into container[0x638C1BF0]
*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/ccTDUtilAddDataToUsrContainer: con
tainer=0x638C1BF0, tagID=5, dataSize=276, instID=-1,modifier=1
*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/ccTDConstructInstanceTDObject: tdO
bject[0x63401148], nxtElem[0x0], magic[0xFACE0FFF] tagID[5], dataLen[276], modif
[1]
*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtAddObjectToContainer: Addin
g tdObject[0x63401148] instID[-1] into container[0x638C1BF0]

In the following lines, the call control API (CCAPI) receives the call setup. The called number is 34999, and the
calling number is 55555. The calling number matches dial peer 10002.

*Mar 1 15:35:53.592: //-1/xxxxxxxxxxxx/CCAPI/cc_api_display_ie_subfields:

*Mar 1 15:35:53.592: cc_api_call_setup_ind:
*Mar 1 15:35:53.592: cisco-username=
*Mar 1 15:35:53.596: ----- ccCallInfo IE subfields -----
*Mar 1 15:35:53.596: cisco-ani=55555
*Mar 1 15:35:53.596: cisco-anitype=0
*Mar 1 15:35:53.596: cisco-aniplan=0
*Mar 1 15:35:53.596: cisco-anipi=0
*Mar 1 15:35:53.596: cisco-anisi=0
*Mar 1 15:35:53.596: dest=34999
*Mar 1 15:35:53.596: cisco-desttype=0
*Mar 1 15:35:53.596: cisco-destplan=0
*Mar 1 15:35:53.596: cisco-rdn=
*Mar 1 15:35:53.596: cisco-rdntype=-1
*Mar 1 15:35:53.596: cisco-rdnplan=-1
*Mar 1 15:35:53.596: cisco-rdnpi=-1
*Mar 1 15:35:53.596: cisco-rdnsi=-1
*Mar 1 15:35:53.596: cisco-redirectreason=-1
*Mar 1 15:35:53.596: //-1/xxxxxxxxxxxx/CCAPI/cc_api_call_setup_ind: (vdbPtr=0x637EC1E0,
callInfo={called=34999,called_oct3=0x80,calling=55555,calling_oct3=0x80 ,
calling_oct3a=0x0,calling_xlated=false,subscriber_type_str=RegularLine,fdest=1,
peer_tag=10002, prog_ind=0,callingIE_present 1, src_route_label=,
tgt_route_labe
l= clid_transparent=0},callID=0x637B4278)
*Mar 1 15:35:53.596: //-1/xxxxxxxxxxxx/CCAPI/cc_api_call_setup_ind:
*Mar 1 15:35:53.596: //-1/xxxxxxxxxxxx/CCAPI/cc_api_call_setup_ind: type 13 , p
rot 0

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
*Mar 1 15:35:53.596: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
*Mar 1 15:35:53.596: ccCheckClipClir: calling number is: "55555", calling oct3a
is: 0x0
*Mar 1 15:35:53.596: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
*Mar 1 15:35:53.596: Calling Party number is User Provided
*Mar 1 15:35:53.596: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
*Mar 1 15:35:53.596: Leaving ccCheckClipClir
calling number is: "55555"
calling oct3 is: 0x80
calling oct3a is: 0x0

In the next line, 44 is the CallEntry ID.

*Mar 1 15:35:53.600: //44/xxxxxxxxxxxx/CCAPI/cc_insert_call_entry: Increment call volume: 0

*Mar 1 15:35:53.600: //44/xxxxxxxxxxxx/CCAPI/cc_insert_call_entry: current call volume: 1
*Mar 1 15:35:53.600: //44/xxxxxxxxxxxx/CCAPI/cc_insert_call_entry: entry's incoming TRUE.
*Mar 1 15:35:53.600: //44/xxxxxxxxxxxx/CCAPI/cc_insert_call_entry: is_incoming is TRUE
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDConstructHashProfileTab: profileTable
[0x6380E11C], numBuckets[11], numEntries[0]
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtProfileTableBuildManager:
Invoking necessary profileTable updaters...
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtUpdateProfileTabFromContainer:
Updating profileTable[0x6380E11C] with objects in container[0x638C1BF0]
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtUpdateProfileTabFromContainer:
obtained key[5] for the tag[6]
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtAddObjectToProfileBucket:
profileTable[0x6380E11C], tdObject[0x638BC1AC]
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtUpdateProfileTabFromContainer:
obtained key[0] for the tag[5]
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtAddObjectToProfileBucket: profileTable
[0x6380E11C], tdObject[0x63401148]
*Mar 1 15:35:53.600: //-1/xxxxxxxxxxxx/CCAPI/ccTDPvtProfileTableBuildManager:
*Mar 1 15:35:53.600: ccTDUtilDumpAllElemInProfileTab: profileTable[0x6380E11C],
numBuckets[11], numEntries[2]
*Mar 1 15:35:53.600: Bucket { 0 } ------> </nowiki>0x63401148[0x0,t-5,l-276,d-0x63401168,
m-1,u-56153,g-FACE0FFF]
*Mar 1 15:35:53.604:
*Mar 1 15:35:53.604: Bucket { 5 } ------> </nowiki>0x638BC1AC[0x0,t-6,l-16,d-0x638BC1CC,
m-1,u-56153,g-FACE0FFF]
*Mar 1 15:35:53.604:
*Mar 1 15:35:53.604: //-1/xxxxxxxxxxxx/CCAPI/ccTDDestructTDUsrContainer: Container[0x638C1BF0]
*Mar 1 15:35:53.604: //-1/xxxxxxxxxxxx/CCAPI/cc_incr_if_call_volume: not the VoIP or MMoIP
*Mar 1 15:35:53.608: //-1/xxxxxxxxxxxx/CCAPI/cc_process_call_setup_ind: (event= 0x63073AA0)

In the next line, 45F2AAE28044 is the GUID. The tag 10002 entry shows that the incoming dial-peer matched
the CallEntry ID.

*Mar 1 15:35:53.608: //44/45F2AAE28044/CCAPI/cc_process_call_setup_ind: >>>>CCA

PI handed cid 44 with tag 10002 to app "DEFAULT"
*Mar 1 15:35:53.608: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(24=CC_EV_CALL_
SETUP_IND), cid(44), disp(0)
*Mar 1 15:35:53.608: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(SSA_EV_CALL_SE
TUP_IND), cid(44), disp(0)
*Mar 1 15:35:53.608: //44/xxxxxxxxxxxx/SSAPP:-1:-1/ssaCallSetupInd:

The next line shows CallEntry ID in hexadecimal form, 0x2C (44 in decimal). The CallID and GUID numbers
have been identified. The incoming dial-peer is 10002.

*Mar 1 15:35:53.608: //44/xxxxxxxxxxxx/CCAPI/ccCallSetContext: (callID=0x2C, context=0x634A430C)

*Mar 1 15:35:53.608: //44/45F2AAE28044/SSAPP:10002:-1/ssaCallSetupInd: cid(44),

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
st(SSA_CS_MAPPING),oldst(0), ev(24)ev->e.evCallSetupInd.nCallInfo.finalDestFlag
= 1
*Mar 1 15:35:53.608: //44/45F2AAE28044/SSAPP:10002:-1/ssaCallSetupInd: src rout
e label=, tgt route label= tg_label_flag 0x0
*Mar 1 15:35:53.608: //44/45F2AAE28044/SSAPP:10002:-1/ssaCallSetupInd: finalDes
t cllng(55555), clled(34999) tgt_route_label()tg_label_flag 0x0
*Mar 1 15:35:53.612: //44/45F2AAE28044/SSAPP:10002:-1/ssaCallSetupInd: cid(44),
st(SSA_CS_CALL_SETTING),oldst(0), ev(24)dpMatchPeersMoreArg result= 0

For CallEntry ID 44, two dial-peer tags (10001 and 20002) were matched with called number 34999.

*Mar 1 15:35:53.612: //44/45F2AAE28044/SSAPP:10002:-1/ssaDebugPeers: ssaSetupPe

er cid(44) peer list: tag(10001) called number (34999) tag(20002) called number
(34999)
*Mar 1 15:35:53.612: //44/45F2AAE28044/SSAPP:10002:-1/ssaSetupPeer: dialpeer ta
gs in rotary= 10001 20002

The next line shows that 5 digits were matched for this dial-peer and no prefix was added. The encapType (2)
entry indicates a VoIP call.

*Mar 1 15:35:53.612: //44/45F2AAE28044/SSAPP:10002:-1/ssaSetupPeer: cid(44), destPat(34999),

matched(5), prefix(), peer(637B0984), peer->encapType (2)
*Mar 1 15:35:53.612: //-1/xxxxxxxxxxxx/CCAPI/cc_can_gateway: Call legs: In=6, O
ut=1

The next line shows the voice gateway sending out a call-proceeding message to the incoming call leg with
progress indicator of 0x0.

*Mar 1 15:35:53.612: //44/xxxxxxxxxxxx/CCAPI/ccCallProceeding: (callID=0x2C, prog_ind=0x0)

The next line shows the voice gateway sending out the call-setup request to the outgoing call leg. The dial-peer is
10001 with the incoming CallEntry ID being 0x2C.

*Mar 1 15:35:53.612: //44/xxxxxxxxxxxx/CCAPI/ccCallSetupRequest: (Inbound call

= 0x2C, outbound peer =10001, dest=,
params=0x63085D80 mode=0, *callID=0x63086314, prog_ind = 0callingIE_present 1)
*Mar 1 15:35:53.612: //44/45F2AAE28044/CCAPI/ccCallSetupRequest:
*Mar 1 15:35:53.612: ccCallSetupRequest numbering_type 0x80
*Mar 1 15:35:53.612: //44/45F2AAE28044/CCAPI/ccCallSetupRequest:
*Mar 1 15:35:53.616: ccCallSetupRequest: calling number is:55555
*Mar 1 15:35:53.616: //44/45F2AAE28044/CCAPI/ccCallSetupRequest: calling oct3a
is:0x0
*Mar 1 15:35:53.616: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
*Mar 1 15:35:53.616: ccCheckClipClir: calling number is: "55555", calling oct3a
is: 0x0
*Mar 1 15:35:53.616: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
*Mar 1 15:35:53.616: Calling Party number is User Provided
*Mar 1 15:35:53.616: //-1/xxxxxxxxxxxx/CCAPI/ccCheckClipClir:
*Mar 1 15:35:53.616: Leaving ccCheckClipClir
calling number is: "55555"
calling oct3 is: 0x80
calling oct3a is: 0x0
*Mar 1 15:35:53.616: //44/45F2AAE28044/CCAPI/ccCallSetupRequest: after ccCheckC
lipClir - calling oct3a is:0x0

The next line shows that all digits are passed.

*Mar 1 15:35:53.616: //44/45F2AAE28044/CCAPI/ccCallSetupRequest: dest pattern 3

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
4999, called 34999, digit_strip 0
*Mar 1 15:35:53.616: //44/45F2AAE28044/CCAPI/ccCallSetupRequest:
*Mar 1 15:35:53.616: callingNumber=55555, calledNumber=34999, redirectNumber= d
isplay_info= calling_oct3a=0
*Mar 1 15:35:53.616: accountNumber=, finalDestFlag=1,
guid=45f2.aae2.1571.11cc.8044.95f5.fabb.6b0f
*Mar 1 15:35:53.616: peer_tag=10001
*Mar 1 15:35:53.616: //-1/xxxxxxxxxxxx/CCAPI/cc_api_display_ie_subfields:
*Mar 1 15:35:53.616: ccCallSetupRequest:
*Mar 1 15:35:53.616: cisco-username=
*Mar 1 15:35:53.616: ----- ccCallInfo IE subfields -----
*Mar 1 15:35:53.616: cisco-ani=55555
*Mar 1 15:35:53.616: cisco-anitype=0
*Mar 1 15:35:53.616: cisco-aniplan=0
*Mar 1 15:35:53.616: cisco-anipi=0
*Mar 1 15:35:53.616: cisco-anisi=0
*Mar 1 15:35:53.620: dest=34999
*Mar 1 15:35:53.620: cisco-desttype=0
*Mar 1 15:35:53.620: cisco-destplan=0
*Mar 1 15:35:53.620: cisco-rdn=
*Mar 1 15:35:53.620: cisco-rdntype=-1
*Mar 1 15:35:53.620: cisco-rdnplan=-1
*Mar 1 15:35:53.620: cisco-rdnpi=-1
*Mar 1 15:35:53.620: cisco-rdnsi=-1
*Mar 1 15:35:53.620: cisco-redirectreason=-1
*Mar 1 15:35:53.620: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate: (vdbP
tr=0x62EC61A4, dest=, callParams={called=34999,called_oct3=0x80, calling=55555,c
alling_oct3=0x80, calling_oct3a= 0x0, calling_xlated=false, subscriber_type_str
=RegularLine, fdest=1, voice_peer_tag=10001},mode=0x0)
*Mar 1 15:35:53.620: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
*Mar 1 15:35:53.620: ccIFCallSetupRequestPrivate: src route label tgt route la
bel tg_label_flag 0x0
*Mar 1 15:35:53.620: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate: vdbP
tr type = 1
*Mar 1 15:35:53.620: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
*Mar 1 15:35:53.620: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate: (vdbP
tr=0x62EC61A4, dest=, callParams={called=34999, called_oct3 0x80, calling=55555
,calling_oct3 0x80, calling_oct3a 0x0, calling_xlated=false, fdest=1, voice_pee
r_tag=10001}, mode=0x0, xltrc=-5)
*Mar 1 15:35:53.620: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:

In the next line, outgoing CallEntry ID 45 is bound to the same GUID 45F2AAE28044.

*Mar 1 15:35:53.620: //45/45F2AAE28044/CCAPI/cc_insert_call_entry: not incoming

entry
*Mar 1 15:35:53.620: //45/45F2AAE28044/CCAPI/cc_insert_call_entry: entry's inco
ming FALSE.
*Mar 1 15:35:53.620: //45/45F2AAE28044/CCAPI/cc_insert_call_entry: is_incoming
is FALSE
*Mar 1 15:35:53.624: //44/xxxxxxxxxxxx/CCAPI/ccSaveDialpeerTag: (callID=0x2C, d
ialpeer_tag=10001)
*Mar 1 15:35:53.624: //45/xxxxxxxxxxxx/CCAPI/ccCallSetContext: (callID=0x2D, co
ntext=0x634A537C) 0x2D (decimal 45 is the second call leg ID).
*Mar 1 15:35:53.624: //44/xxxxxxxxxxxx/CCAPI/ccCallReportDigits: (callID=0x2C,
enable=0x0)

The voice gateway informs the incoming call leg that digits were forwarded.

*Mar 1 15:35:53.624: //44/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done: (v

dbPtr=0x637EC1E0, callID=0x2C, disp=0)
*Mar 1 15:35:53.624: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(54=CC_EV_CALL_

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REPORT_DIGITS_DONE), cid(44), disp(0)
*Mar 1 15:35:53.624: //44/45F2AAE28044/SS
Router#APP:10002:-1/ssaTraceSct: cid(44)st(SSA_CS_CALL_SETTING)ev(SSA_EV_CALL_RE
PORT_DIGITS_DONE)
oldst(SSA_CS_MAPPING)cfid(-1)csize(0)in(1)fDest(1)
*Mar 1 15:35:53.624: //44/45F2AAE28044/SSAPP:10002:-1/ssaTraceSct: -cid2(45)st2
(SSA_CS_CALL_SETTING)oldst2(SSA_CS_MAPPING)
*Mar 1 15:35:53.624: //44/45F2AAE28044/SSAPP:10002:-1/ssaDebugPeers: ssaReportD
igitsDone cid(44) peer list: tag(20002) called number (34999)
*Mar 1 15:35:53.624: //44/45F2AAE28044/SSAPP:10002:-1/ssaReportDigitsDone: call
id=44 Reporting disabled.
*Mar 1 15:35:53.628: //-1/xxxxxxxxxxxx/CCAPI/cc_api_supported_data: data_mode=0
x10082
*Mar 1 15:35:53.628: //45/xxxxxxxxxxxx/CCAPI/cc_api_get_ic_leg_obtained_numbers
: callID=0x2D

The next two lines show the IP address of the terminating gateway and indicate that the terminating gateway is
reached through Ethernet port 0/0.

*Mar 1 15:35:53.628: //-1/xxxxxxxxxxxx/CCAPI/cc_incr_if_call_volume: remote IP

is 171.69.85.111
*Mar 1 15:35:53.632: //-1/xxxxxxxxxxxx/CCAPI/cc_incr_if_call_volume: hwidb is Ethernet0/0
*Mar 1 15:35:53.632: //-1/xxxxxxxxxxxx/CCAPI/cc_incr_if_call_volume: create entry in list: 1
*Mar 1 15:35:53.636: //45/xxxxxxxxxxxx/CCAPI/ccTDUtilGetInstanceCount: For tagID[1]
of callID[45]
*Mar 1 15:35:53.636: //45/45F2AAE28044/CCAPI/ccTDPvtProfileTableObjectAccessManager: No
profileTable set for callID[45]
*Mar 1 15:35:53.636: //45/xxxxxxxxxxxx/CCAPI/ccTDUtilGetInstanceCount: For tagID[2]
of callID[45]
*Mar 1 15:35:53.636: //45/45F2AAE28044/CCAPI/ccTDPvtProfileTableObjectAccessManager: No
profileTable set for callID[45]

The next line shows that the voice gateway received a call proceeding message from the terminating gateway. The
line after that shows that the voice gateway received a call alert from the terminating gateway.

*Mar 1 15:35:53.740: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_proceeding: (vdbPtr=0x62EC61A4,

callID=0x2D, prog_ind=0x0)
*Mar 1 15:35:53.740: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_alert: (vdbPtr=0x62EC61A4,
callID=0x2D, prog_ind=0x0, sig_ind=0x1)
*Mar 1 15:35:53.744: //45/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(21=CC_EV_CALL_PROCEEDING),
cid(45), disp(0)
*Mar 1 15:35:53.744: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: cid(45)st(SSA_CS_CALL_SETTING)
ev(SSA_EV_CALL_PROCEEDING) oldst(SSA_CS_MAPPING)cfid(-1)csize(0)in(0)fDest(0)
*Mar 1 15:35:53.744: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: -cid2(44)st2
(SSA_CS_CALL_SETTING)oldst2(SSA_CS_CALL_SETTING)
*Mar 1 15:35:53.744: //45/45F2AAE28044/SSAPP:0:-1/ssaCallProc:
*Mar 1 15:35:53.744: //44/xxxxxxxxxxxx/CCAPI/ccGetDialpeerTag: (callID=0x2C)
*Mar 1 15:35:53.744: //45/45F2AAE28044/SSAPP:0:-1/ssaIgnore: cid(45), st
(SSA_CS_CALL_SETTING),oldst(1), ev(21)
*Mar 1 15:35:53.744: //45/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(7=CC_EV_CALL_ALERT), cid
(45), disp(0)
*Mar 1 15:35:53.744: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: cid(45)st(SSA_CS_CALL_SETTING)
ev(SSA_EV_CALL_ALERT)
oldst(SSA_CS_CALL_SETTING)cfid(-1)csize(0)in(0)fDest(0)
*Mar 1 15:35:53.744: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: -cid2(44)st2
(SSA_CS_CALL_SETTING)oldst2(SSA_CS_CALL_SETTING)
*Mar 1 15:35:53.744: //44/45F2AAE28044/SSAPP:10002:-1/ssaAlert:
*Mar 1 15:35:53.744: //44/xxxxxxxxxxxx/CCAPI/ccGetDialpeerTag: (callID=0x2C)
Router#

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The voice gateway forwarded a call alert to the originating gateway.

*Mar 1 15:35:53.744: //44/xxxxxxxxxxxx/CCAPI/ccCallAlert: (callID=0x2C, prog_in d=0x0,

sig_ind=0x1)
Router#

The phone is answered at the called number.

Router#
!call answered
Router#

The voice gateway receives a connect message from the terminating gateway.

*Mar 1 15:36:05.016: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_connected: (vdbPtr=0x62EC61A4,

callID=0x2D), prog_ind = 0
*Mar 1 15:36:05.016: //45/45F2AAE28044/CCAPI/cc_api_call_connected: setting callEntry-
>connected to TRUE

The next line shows that the call accounting starts. The leg_type=False message means that message is for an
outgoing call. The line that follows shows that AAA accounting is not configured.

*Mar 1 15:36:05.016: //45/45F2AAE28044/CCAPI/cc_api_call_connected: calling accounting start

for callID=45 leg_type=0
*Mar 1 15:36:05.020: //45/xxxxxxxxxxxx/CCAPI/ccCallSetAAA_Accounting: callID=0x2D,
accounting=0
*Mar 1 15:36:05.020: //45/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(8=CC_EV_CALL_CONNECTED),
cid(45), disp(0)
*Mar 1 15:36:05.020: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: cid(45)st
(SSA_CS_ALERT_RCVD)ev(SSA_EV_CALL_CONNECTED)
oldst(SSA_CS_CALL_SETTING)cfid(-1)csize(0)in(0)fDest(0)
*Mar 1 15:36:05.020: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: -cid2(44)st2
(SSA_CS_ALERT_RCVD)oldst2(SSA_CS_CALL_SETTING)
*Mar 1 15:36:05.020: //45/45F2AAE28044/SSAPP:0:-1/ssaConnect:
*Mar 1 15:36:05.020: //44/xxxxxxxxxxxx/CCAPI/ccGetDialpeerTag: (callID=0x2C)

The next lines show a conference being set up between the two call legs 0x2C and 0x2D. Bridge complete
messages are sent to both the terminating and originating gateways.

*Mar 1 15:36:05.020: //44/xxxxxxxxxxxx/CCAPI/ccConferenceCreate: (confID=0x6308

6424, callID1=0x2C, callID2=0x2D, tag=0x0)
*Mar 1 15:36:05.020: //45/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done: (confID=0x15,
srcIF=0x62EC61A4, srcCallID=0x2D, dstCallID=0x2C, disposition=0, tag=0x0)
*Mar 1 15:36:05.024: //44/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done: (confID=0x15,
srcIF=0x637EC1E0, srcCallID=0x2C, dstCallID=0x2D, disposition=0, tag=0x0)

Here, the voice gateway sets up negotiating capability with the originating telephony leg.

*Mar 1 15:36:05.024: //44/xxxxxxxxxxxx/CCAPI/cc_api_caps_ind: (dstVdbPtr=0x62EC

61A4, dstCallId=0x2D, srcCallId=0x2C,
caps={codec=0x2887F, fax_rate=0xBF, vad=0x3, modem=0x2
codec_bytes=0, signal_type=3})
*Mar 1 15:36:05.024: //44/xxxxxxxxxxxx/CCAPI/cc_api_caps_ind: (Playout: mode 0,
initial 60,min 40, max 300)
*Mar 1 15:36:05.024: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: v29=CC_EV_CONF_CREATE_DONE),
cid(44), disp(0)
*Mar 1 15:36:05.024: //44/45F2AAE28044/SSAPP:10002:21/ssaTraceSct: cid(44)st
(SSA_CS_CONFERENCING)ev(SSA_EV_CONF_CREATE_DONE)

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oldst(SSA_CS_CALL_SETTING)cfid(21)csize(2)in(1)fDest(1)
*Mar 1 15:36:05.024: //44/45F2AAE28044/SSAPP:10002:21/ssaTraceSct: -cid2(45)st2
(SSA_CS_CONFERENCING)oldst2(SSA_CS_ALERT_RCVD)
*Mar 1 15:36:05.024: //44/45F2AAE28044/SSAPP:10002:21/ssaConfCreateDone:
*Mar 1 15:36:05.024: //44/xxxxxxxxxxxx/CCAPI/ccCallConnect: (callID=0x2C), prog_ind = 0
*Mar 1 15:36:05.024: //44/45F2AAE28044/CCAPI/ccCallConnect: setting callEntry->
connected to TRUE
*Mar 1 15:36:05.024: //44/45F2AAE28044/SSAPP:10002:21/ssaDebugPeers: ssaFlushPeerTagQueue
cid(44) peer list: tag(20002) called number (34999)
*Mar 1 15:36:05.028: //-1/xxxxxxxxxxxx/CCAPI/cc_process_notify_bridge_done:
(event=0x63067FC0)

The voice gateway sets up negotiating capability with the terminating VoIP leg.

*Mar 1 15:36:05.028: //45/xxxxxxxxxxxx/CCAPI/cc_api_caps_ind: (dstVdbPtr=0x637EC1E0,

dstCallId=0x2C, srcCallId=0x2D,
caps={codec=0x4, fax_rate=0x2, vad=0x2, modem=0x0
codec_bytes=20, signal_type=2})
*Mar 1 15:36:05.028: //45/xxxxxxxxxxxx/CCAPI/cc_api_caps_ind: (Playout: mode 0,
initial 60,min 40, max 300)

The capabilities are acknowledged for both call legs.

*Mar 1 15:36:05.028: //45/xxxxxxxxxxxx/CCAPI/cc_api_caps_ack: (dstVdbPtr=0x637EC1E0,

dstCallId=0x2C, srcCallId=0x2D,
caps={codec=0x4, fax_rate=0x2, vad=0x2, modem=0x0
codec_bytes=20, signal_type=2, seq_num_start=2944})
*Mar 1 15:36:05.028: //44/xxxxxxxxxxxx/CCAPI/cc_api_caps_ack: (dstVdbPtr=0x62EC
61A4, dstCallId=0x2D, srcCallId=0x2C,
caps={codec=0x4, fax_rate=0x2, vad=0x2, modem=0x0
codec_bytes=20, signal_type=2, seq_num_start=2944})
*Mar 1 15:36:05.032: //44/xxxxxxxxxxxx/CCAPI/cc_api_voice_mode_event: callID=0x2C
*Mar 1 15:36:05.032: //44/45F2AAE28044/CCAPI/cc_api_voice_mode_event: Call Pointer =634A430C
*Mar 1 15:36:05.032: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(52=CC_EV_VOICE_MODE_DONE),
cid(44), disp(0)
*Mar 1 15:36:05.032: //44/45F2AAE28044/SSAPP:10002:21/ssaTraceSct:
Router#
Router#cid(44)st(SSA_CS_ACTIVE)ev(SSA_EV_VOICE_MODE_DONE)
oldst(SSA_CS_CONFERENCING)cfid(21)csize(2)in(1)fDest(1)
*Mar 1 15:36:05.032: //44/45F2AAE28044/SSAPP:10002:21/ssaTraceSct: -cid2(45)st2
(SSA_CS_ACTIVE)oldst2(SSA_CS_ALERT_RCVD)
*Mar 1 15:36:05.032: //44/45F2AAE28044/SSAPP:10002:21/ssaIgnore: cid(44), st
(SSA_CS_ACTIVE),oldst(5), ev(52)
Router#
Router#! digit punched
Router#

The phone at the terminating gateway enters digit 1.

*Mar 1 15:36:11.204: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin: (dstVdbPtr=0x637EC1E0,

dstCallId=0x2C, srcCallId=0x2D, digit=1, digit_begin_flags=0x0, rtp_timestamp=0x0,
rtp_expiration=0x0, dest_mask=0x2)
*Mar 1 15:36:11.504: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end: (dstVdbPtr=
0x637EC1E0, dstCallId=0x2C, srcCallId=0x2D,
digit=1,duration=300,xruleCallingTag=0,xruleCalledTag=0, dest_mask=0x2),
digit_tone_mode=0

The phone at the terminating gateway enters digit 2'.'

*Mar 1 15:36:11.604: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin: (dstVdbPtr=0x637EC1E0,

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
dstCallId=0x2C, srcCallId=0x2D, digit=2, digit_begin_flags=0x0, rtp_timestamp=0x0
rtp_expiration=0x0, dest_mask=0x2)
*Mar 1 15:36:11.904: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end: (dstVdbPtr= 0x637EC1E0,
dstCallId=0x2C, srcCallId=0x2D,digit=2,duration=300,xruleCallingTag=0,xruleCalledTag=0,
dest_mask=0x2), digit_tone_mode=0
Router#
Router#
*Mar 1 15:36:14.476: //-1/xxxxxxxxxxxx/CCAPI/cc_handle_periodic_timer: Calling the callback,
ccTimerctx - 0x628B6330
*Mar 1 15:36:14.476: //-1/xxxxxxxxxxxx/CCAPI/ccTimerStart: ccTimerctx - 0x628B6
330
Router#
Router#!call hung up The user at the terminating gateway hangs up the call.
Router#

The voice gateway receives a disconnect message from the terminating gateway. The cause code is 0x10 which is
normal call clearing.

*Mar 1 15:36:22.916: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_disconnected: (vdbPtr= 0x62EC61A4,

callID=0x2D, cause=0x10)
*Mar 1 15:36:22.920: //45/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev=CC_EV_CALL_DISCONNECTED),
cid(45), disp(0)
*Mar 1 15:36:22.920: //45/45F2AAE28044/SSAPP:0:21/ssaTraceSct: cid(45)st
(SSA_CS_ACTIVE)ev(SSA_EV_CALL_DISCONNECTED) oldst(SSA_CS_ALERT_RCVD)cfid(21)csize
(2)in(0)fDest(0)
*Mar 1 15:36:22.920: //45/45F2AAE28044/SSAPP:0:21/ssaTraceSct: -cid2(44)st2(SSA_CS_ACTIVE)
oldst2(SSA_CS_ACTIVE)
*Mar 1 15:36:22.920: ssa: Disconnected cid(45) state(5) cause(0x10)

The voice gateway begins tearing down the conference and dropping the bridge.

*Mar 1 15:36:22.920: //-1/xxxxxxxxxxxx/CCAPI/ccConferenceDestroy: (confID=0x15, tag=0x0)

*Mar 1 15:36:22.920: //45/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:(confID=0x15,
srcIF=0x62EC61A4, srcCallID=0x2D, dstCallID=0x2C, disposition=0 tag=0x0)
*Mar 1 15:36:22.920: //44/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done: (confID=0x15,
srcIF=0x637EC1E0, srcCallID=0x2C, dstCallID=0x2D, disposition=0 tag=0x0)
*Mar 1 15:36:22.924: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl: ev(30=CC_EV_CONF_DESTROY_DONE),
cid(44), disp(0)
*Mar 1 15:36:22.924: //44/45F2AAE28044/SSAPP:10002:21/ssaTraceSct: cid(44)st
(SSA_CS_CONF_DESTROYING)ev(SSA_EV_CONF_DESTROY_DONE)
oldst(SSA_CS_ACTIVE)cfid(21)csize(2)in(1) fDest(1)
*Mar 1 15:36:22.924: //44/45F2AAE28044/SSAPP:10002:21/ssaTraceSct: -cid2(45)st2
(SSA_CS_CONF_DESTROYING)oldst2(SSA_CS_ACTIVE)
*Mar 1 15:36:22.924: //45/45F2AAE28044/SSAPP:0:-1/ssaConfDestroyDone:
*Mar 1 15:36:22.924: //44/xxxxxxxxxxxx/CCAPI/ccCallDisconnect: (callID=0x2C, cause=0x10
tag=0x0)

The voice gateway stops call accounting on the incoming call, indicated by the leg_type=True message. The
cause code is then set for the originating leg.

*Mar 1 15:36:22.924: //44/45F2AAE28044/CCAPI/ccCallDisconnect: calling accounting start

for callID=44 leg_type=1
*Mar 1 15:36:22.924: //44/45F2AAE28044/CCAPI/ccCallDisconnect: existing_cause =0x0,
new_cause = 0x10
*Mar 1 15:36:22.924: //44/xxxxxxxxxxxx/CCAPI/cc_api_get_transfer_info: (callID=0x2C)
*Mar 1 15:36:22.924: //45/xxxxxxxxxxxx/CCAPI/ccCallDisconnect: (callID=0x2D, cause=0x10
tag=0x0)

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The voice gateway stops call accounting for the outgoing call, indicated by the leg_type=False message. The
cause code is verified for the terminating leg.

*Mar 1 15:36:22.924: //45/45F2AAE28044/CCAPI/ccCallDisconnect: calling accounting start for

callID=45 leg_type=0
*Mar 1 15:36:22.924: //45/45F2AAE28044/CCAPI/ccCallDisconnect: existing_cause = 0x10,
new_cause = 0x10
*Mar 1 15:36:22.924: //45/45F2AAE28044/CCAPI/ccCallDisconnect: using the existing_cause 0x10
*Mar 1 15:36:22.928: //45/xxxxxxxxxxxx/CCAPI/cc_api_get_transfer_info: (callID= 0x2D)
*Mar 1 15:36:22.932: //-1/xxxxxxxxxxxx/CCAPI/cc_api_icpif: expect factor = 0
*Mar 1 15:36:22.932: //-1/xxxxxxxxxxxx/CCAPI/g113_calculate_impairment: (delay= 79,loss=0),
Io=0 Iq=0 Idte=0 Idd=0 Ie=10 Itot=10
*Mar 1 15:36:22.932: //-1/xxxxxxxxxxxx/CCAPI/cc_decr_if_call_volume: the remote IP is
171.69.85.111
*Mar 1 15:36:22.932: //-1/xxxxxxxxxxxx/CCAPI/cc_decr_if_call_volume: hwidb is Ethernet0/0
*Mar 1 15:36:22.932: //-1/xxxxxxxxxxxx/CCAPI/cc_decr_if_call_volume: reduce callnum of entry:
0, voip: 0, mmoip: 0
*Mar 1 15:36:22.932: //-1/xxxxxxxxxxxx/CCAPI/cc_decr_if_call_volume: remove an entry
*Mar 1 15:36:22.932: //45/xxxxxxxxxxxx/CCAPI/cc_api_call_disconnect_done: (vdbPtr=0x62EC61A4,
callID=0x2D, disp=0, tag=0x0)
*Mar 1 15:36:22.932: //45/45F2AAE28044/CCAPI/ccTDPvtProfileTableObjectAccessManager: No
profileTable set for callID[45]
*Mar 1 15:36:22.936: //45/xxxxxxxxxxxx/CCAPI/ccTDUtilGetDataByRef: No tdObject found in
profileTable for tagID[6] of callID[45]
*Mar 1 15:36:22.936: //45/45F2AAE28044/CCAPI/cc_delete_call_entry: not incoming entry
*Mar 1 15:36:22.936: //45/45F2AAE28044/CCAPI/cc_delete_call_entry: entry's incoming FALSE.
*Mar 1 15:36:22.936: //45/45F2AAE28044/CCAPI/cc_delete_call_entry: is_incoming is FALSE
*Mar 1 15:36:22.940: //45/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl:v12=CC_EV_CALL_DISCONNECT_DONE),
cid(45), disp(0)
*Mar 1 15:36:22.940: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: cid(45)st(SSA_CS_DISCONNECTING)
ev(SSA_EV_CALL_DISCONNECT_DONE) oldst(SSA_CS_ACTIVE)cfid(-1)csize(2)in(0)fDest(0)
*Mar 1 15:36:22.940: //45/45F2AAE28044/SSAPP:0:-1/ssaTraceSct: -cid2(44)st2
(SSA_CS_DISCONNECTING)oldst2(SSA_CS_CONF_DESTROYING)
*Mar 1 15:36:22.940: //45/45F2AAE28044/SSAPP:0:-1/ssaDisconnectDone:
*Mar 1 15:36:22.940: //45/45F2AAE28044/SSAPP:0:-1/ssaAAA_CheckAccounting: accounting
generation enabled
*Mar 1 15:36:22.940: //45/xxxxxxxxxxxx/CCAPI/ccCallSetAAA_Accounting: callID=0x2D,
accounting=0
*Mar 1 15:36:22.944: //-1/xxxxxxxxxxxx/CCAPI/cc_decr_if_call_volume: not the VoIP or MMoIP
*Mar 1 15:36:22.948: //44/xxxxxxxxxxxx/CCAPI/cc_api_call_disconnect_done: (vdbPtr=0x637EC1E0,
callID=0x2C, disp=0, tag=0x0)
*Mar 1 15:36:22.948: //44/45F2AAE28044/CCAPI/cc_delete_call_entry: ccFreeRawMsgInfo
(0x6307595C)
*Mar 1 15:36:22.948: //44/45F2AAE28044/CCAPI/cc_delete_call_entry: Decrement call volume
counter 1
*Mar 1 15:36:22.948: //44/45F2AAE28044/CCAPI/cc_delete_call_entry: current call volume: 0
*Mar 1 15:36:22.948: //44/45F2AAE28044/CCAPI/cc_delete_call_entry: entry's incoming TRUE.
*Mar 1 15:36:22.948: //44/45F2AAE28044/CCAPI/cc_delete_call_entry: is_incoming is TRUE
*Mar 1 15:36:22.948: //44/45F2AAE28044/CCAPI/cc_delete_call_entry: Deleting profileTable
[0x6380E11C]
*Mar 1 15:36:22.948: //-1/xxxxxxxxxxxx/CCAPI/ccTDDestructTDHashProfileTab: Destructor
Profile Table (0x6380E11C)
*Mar 1 15:36:22.948: //-1/xxxxxxxxxxxx/CCAPI/ccTDDestructInstanceTDObject: tdObject
[0x63401148] tagID[5]
*Mar 1 15:36:22.948: //-1/xxxxxxxxxxxx/CCAPI/ccTDDestructInstanceTDObject: tdObject
[0x638BC1AC] tagID[6]
*Mar 1 15:36:22.956: //44/xxxxxxxxxxxx/SSAPP:-1:-1/sess_appl:
ev12=CC_EV_CALL_DISCONNECT_DONE), cid(44), disp(0)
*Mar 1 15:36:22.956: //44/45F2AAE28044/SSAPP:10002:-1/ssaTraceSct: cid(44)st
(SSA_CS_DISCONNECTING)ev(SSA_EV_CALL_DISCONNECT_DONE)
oldst(SSA_CS_CONF_DESTROYING)cfid(-1)csize(1)in(1)fDest(1)
Router#

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*Mar 1 15:36:22.956: //44/45F2AAE28044/SSAPP:10002:-1/ssaDisconnectDone:

If the call is failing and the cause appears to be in the VoIP portion of the call setup, you might need to look at the
H.225 or H.245 TCP part of the call setup, as opposed to just the UDP portion of the H.323 setup. The commands
that can be used to debug the H.225 or H.245 call setup are:

• debug ip tcp transaction and debug ip tcp packet - These examine the TCP portion of the H.225 and
H.245 negotiation. They returns the IP addresses, TCP ports and states of the TCP connections.
• debug cch323 h225 -This examines the H.225 portion of the call negotiation. Think of this as the Layer1
part of the 3 part H.323 call setup.
• debug ch323 h245-This examines the H.245 portion of the call negotiation. Think of this as the Layer2
part of the 3 part H.323 call setup.

For more information about voice troubleshooting, refer to Troubleshooting and Debugging VoIP Call Basics,
document 14081.

Troubleshooting H.323 Gateway Dial Tone

A common problem encountered in a VoIP network is being unable to break dial tone. The router puts a seizure
on the local PBX but when digits are dialed, the dial tone stays. The calling party is unable to pass the DTMF
tones or digits to the terminating device, resulting in callers being unable to dial the desired extension or interact
with the device that needs DTMF tones such as a voice mail or interactive voice response (IVR) application. This
problem can result from a number of reasons such as:

• DTMF tones not being passed

• DTMF tones not being understood
• DTMF tones being passed too distorted to be understood
• Other signaling and cabling issues

In the case of a VoIP call from an originating gateway (OGW) to a terminating gateway (TGW), terminating the
call to a telephony device might not be understood. When you are passing DTMF tones through a compressed
VoIP audio path, some or part of the dual-tones could become slightly distorted because DSP codecs are designed
to interpret human speech, not machine tones. Usually, this does not occur with lesser compression codecs such as
G.732 or G.711. But the higher compression codecs might result in distortion of in-band tones. However, Cisco
IOS allows the DTMF tones to be passed out-of-band between VoIP gateways using three different techniques.
All of these techniques use the H.245 capabilities-exchange (part of H.323v2) to signal to the remote VoIP
gateway that a DTMF-tone has been received and the remote VoIP gateway should regenerate it.

Make sure the dtmf-relay command is configured under the VoIP dial-peer on both sides. Three different types
of DTMF relays can be configured.

Router(config-dial-peer)#dtmf-relay ?
cisco-rtp Cisco Proprietary RTP
h245-alphanumeric DTMF Relay via H245 Alphanumeric IE
h245-signal DTMF Relay via H245 Signal IE

If the problem persists, try a different setting of the dtmf-relay command.

For more information, refer to Inability To Break Dialtone in a Voice over IP Network, document 22376.

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Troubleshooting H.323 Gateway Busy Tone

This section addresses call progress in-band related issues that arise when you are interworking ISDN and H.323
signaling between VoIP and the PSTN. Challenges arise when Cisco VoIP gateways exchange signaling
capabilities with the telco switch. The following are some common problem scenarios and symptoms:

• No DTMF Digits or Audio Passed on VoIP Calls to PSTN or PBX-This occurs when the IP phone user
makes a call, is able to hear announcement messages (for example "enter your account number.") but
cannot pass DTMF digits. This symptom applies for both VoIP toll-bypass calls and Cisco IP phone to
PSTN/PBX calls.
• No Busy Tone or Announcement Message Received When Placing VoIP Outbound Calls-This occurs
when Cisco IP phone (CallManager scenario) or POTS phone (VoIP toll-bypass scenario) does not hear a
busy tone or announcement message from the PSTN. This symptom applies for both VoIP toll-bypass
calls and Cisco IP phone to PSTN/PBX calls.
• No Busy Tone on Inbound Call from Telephony (ISDN) to Cisco CallManager IP Phone, Cisco IOS
Gateway, or Third-Party H.323 Device-This occurs when a call from PSTN through gateway to a Cisco
CallManager IP phone, Cisco IOS gateway or third party H.323 device does not hear busy tone when
running either an application or two-stage dialing on the originating gateway.

These scenarios are described in the following sections.

No DTMF Digits or Audio Passed on VoIP Calls to PSTN or PBX

Symptom

Caller makes a call, hears announcement messages (for example "enter your account number...") but cannot pass
DTMF digits. This symptom applies for both VoIP toll-bypass and Cisco IP phone calls to PSTN/PBX calls.

Problem Description

A Cisco IP phone (using Cisco CallManager) or POTS phone (VoIP) call leaves through a Cisco IOS gateway,
where the called number is usually an interactive voice response (IVR). The IVR system sends back an ISDN
progress message but does not connect until some account information is entered. By default, the audio path is cut
through in the backward direction (toward the Cisco IP phone or originating gateway), but not in the forward
direction, until the terminating gateway receives a connect message. Therefore, there is no voice path for the
transmission of DTMF tones or speech towards the terminating switch.

Solution

Configure the Cisco IOS global configuration command voice rtp send-recv to establish (cut through) the audio
path in both directions prior to receiving an ISDN connect message from the PSTN. For more information on this
command refer to the Cisco IOS Voice Command Reference.

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No Busy Tone or Announcement Message Received When Placing VoIP

Outbound Calls

Symptom

A Cisco IP phone (using CallManager) or POTS phone (VoIP) does not hear a busy tone or announcement
message from the PSTN.

Solution

Configure the voice call convert-discpi-to-prog command. This command converts an inbound ISDN disconnect
message with a progress indicator (PI) to an H.225 progress message with the same progress indicator (PI) value.
This command can help when an announcement is played on the terminating PSTN side, but the calling party
does not hear the response. In the VoIP toll-bypass scenario, most of these issues are resolved by upgrading the
gateways to Cisco IOS Release 12.2(1) or later. However, if the originating device or originating ISDN switch
does not keep the call active when an H.225/ISDN disconnect message is received, try using the voice call
convert-discpi-to-prog command.

This might come up when the announcement in-band is a busy tone, as well. Beyond that, the busy signal should
be provided by either the terminating device, the originating device, or the network. Some aspects of this can be
controlled.

No Busy Tone on Inbound Call from Telephony (ISDN) to Cisco

CallManager IP Phone, Cisco IOS Gateway, or Third-Party H.323 Device

Symptom

You cannot hear busy tone on a call from PSTN through a gateway to a Cisco CallManager IP phone, Cisco IOS
gateway, or third-party H.323 device when running either an application or two-stage dialing on the originating
gateway.

Solution

This can occur when the originating gateway is either running a voice application such as debit-card, or is running
two-stage dialing. The latter refers to the calling party dialing the number to the gateway first, receiving the dial
tone and then dialing the called party. In either case, the call has connected in terms of the PSTN network once it
terminates on the originating gateway. If the IP call leg comes back with a release with the cause user-busy, the
busy state cannot be indicated back towards the telephony session that is in connect state.

This problem has been addressed by having the originating gateway generate a busy tone when the release from
the IP call leg is received with a cause code of user busy. The telephony leg is released either by the calling party
or by the gateway after several minutes, with the cause code of normal call clearing.

For more information, refer to Troubleshooting No Busy Tone and No Announcement Messages on ISDN-VoIP
(H.323) Calls, document 14066.

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Troubleshooting H.323 Gateway Ringback

This section addresses call progress in-band related issues when you are interworking ISDN and H.323 signaling
between VoIP and PSTN networks. Challenges arise when Cisco VoIP gateways exchange signaling capabilities
with the telco switch. The following are common problem symptoms:

• No Ringback Tone on VoIP Toll-Bypass Calls-This occurs when a POTS (PSTN/PBX) user places a call
(through Cisco gateways) and does not hear ringback tone before the call is answered.
• No Ringback Tone on VoIP Inbound Calls to Cisco CallManager (or Third-Party VoIP Devices) Through
Cisco IOS Gateway-This occurs when a POTS (PSTN/PBX) user places a call to an IP phone (through a
Cisco gateway) and does not hear ringback tone before the call is answered.
• No Ringback Tone on VoIP Outbound Calls from Cisco CallManager (or Third-Party Device) Through
Cisco IOS Gateway-This occurs when a user places a call from an IP phone or third-party device to an
outside number through a Cisco gateway and does not hear ringback tone.
• No Ringback to PSTN When IP Phones Initiate a Call Transfer (Cisco CallManager or Cisco Unity Voice
Mail)-This occurs when an incoming call from a Cisco gateway that is transferred to Cisco CallManager
or to Unity Voice Mail does not hear ringback.

No Ringback Tone on VoIP Toll-Bypass Calls

Symptom

A POTS user (from the PSTN or a PBX) places a call through a Cisco gateway and does not hear ringback tone
before the call is answered.

Problem Description

The call terminating switch is sending the ringback tone, and signals a PI=8 to the terminating Cisco gateway.
The PI information is then forwarded to the originating gateway via an H.225 progress message. The originating
gateway is unable to decode the progress message and does not cut through the backward audio path to permit the
transmission of the ringback tones. Some common scenarios for this problem are as follows:

• Terminating gateway running Cisco IOS software Release 12.1(5)T or later with originating gateway
running Cisco IOS software Release 12.1T. The originating gateway does not understand the H.225
progress message and does not cut through the audio path until the connect message is received.
• Terminating Cisco gateway is connected to a CAS or analog interface and sends the PI information in an
H.225 progress message to the originating gateway. The originating gateway is unable to decode the
H.225 progress message.
• Third-party originating gateways and gatekeepers cannot properly parse H.225 progress messages.
• ISDN switch sends back inband ringback but Alert message does not contain a PI.

Solutions

Try the following solutions:

1. Configure the Cisco IOS global configuration command voice call send-alert command in the terminating

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gateway. This command enables the terminating gateway to send an Alert message instead of a Progress message
after it receives a call setup. If this command is unavailable or does not work, go to step 2.

For more information on this command refer to the Cisco IOS Voice Command Reference..

2. Upgrade the Cisco IOS software onthe originating gateway to a current Cisco IOS software release. If this does
not work, go to step 3. 3. Configure the terminating gateway to send a PI = 8 in the alert message. Configure the
command progress_ind alert enable 8 under the voice dial-peer # pots configuration. This command overrides
the PI value received in ISDN alert message and causes the router to cut through the audio path back towards the
calling party prior to connect.

For more information on this command refer to the Cisco IOS Voice Command Reference.

Note: The progress_ind alert and the progress_ind setup commands are hidden in some versions of Cisco
IOS and might not be visible within CLI help. However, if the progress_ind progress command is
available in the help parser, the above commands are also available and can be entered into the dial peer
in their entirety. These commands subsequently appear in the running configuration output.

No Ringback Tone on VoIP Inbound Calls to Cisco CallManager (or

Third-Party VoIP Devices) Through Cisco IOS Gateway

Symptom

A POTS user (on the PSTN or PBX) places a call to an IP phone through a Cisco gateway and does not hear
ringback tone before the call is answered.

Problem Description

This commonly occurs when the inbound call does not come in to the Cisco gateway/ router with a PI=3. ISDN
switches send a PI=3 in the setup message to inform the gateway that the originating call is non-ISDN and that
in-band messages are expected.

Solutions

Use one of the following solutions:

• Configure the progress_ind setup enable 3 command when configuring the VoIP dial peer in the Cisco
gateway. This command forces the gateway to treat the inbound ISDN setup message as if it came in with
a PI = 3 generates an in-band ringback tone towards the calling party when the H.225 alert message does
not contain a PI of 1, 2, or 8.

For more information on this command refer to the Cisco IOS Voice Command Reference.

Note: The progress_ind alert and the progress_ind setup commands are hidden in some versions of Cisco
IOS and might not be visible within CLI help. However, if the progress_ind progress command is
available in the help parser, the above commands are also available and can be entered into the dial peer
in their entirety. These commands subsequently appear in the running configuration.

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• An alternative to the progress_ind setup command is the tone ringback alert-no-pi command in
dial-peer voice configuration mode. This command causes the gateway to generate ringback towards the
calling party if an alert is received on the IP call leg with no PI present. It differs from the progress_ind
setup command in that the outbound H.225 setup message does not contain a PI of 3 with the tone
ringback command. Some devices might not accept setup messages when a PI is included.

No Ringback Tone on VoIP Outbound Calls from Cisco CallManager (or

Third-Party Device) Through Cisco IOS Gateway

Symptom

A user makes an outbound call from a Cisco IP phone to the PSTN through a Cisco IOS gateway and does not
hear ringback tone.

Problem Description

In this situation, the originating device expects in-band ringback tones, but either of the following might be
happening:

• The PSTN or switch is not providing the ringback tone.

• The Cisco IOS gateway is not cutting through the audio to the originating device.

If the PSTN is providing in-band ringback, but the Q.931 alert message is not providing a PI indicating that there
is in-band information, the gateway does not cut through the audio until the call is connected.

Solutions

Follow one of the solutions below:

• Ringback tones must come from the PSTN for trunk circuits in this situation. There are two dial-peer
subcommands which may help. On the Cisco IOS gateway under the outgoing POTS dial peer, configure
the command progress_ind alert enable 8. This command presents the Q.931 alert message to the
software on the gateway as if the alert message had a PI of 8 and cut through the audio path.

Note: The progress_ind alert and the progress_ind setup commands are hidden in some versions of Cisco
IOS and might not be visible within CLI help. However, if the progress_ind progress command is
available in the help parser, the above commands are also be available and can be entered into the dial
peer in their entirety. These commands subsequently appear in the running configuration.

• In Cisco IOS software releases 12.2(2)T and later, configure the command progress_ind setup enable 3
when configuring the POTS dial peer. This command causes the gateway to send a PI with a value of 3 in
the ISDN setup message, indicating to the PSTN or PBX that the originating device is a non-ISDN device
and in-band information should be presented. This command should be used with the command
progress_ind alert enable 8.
• If the PSTN device, such as an ISDN phone directly connected to a BRI port on the gateway, is not able
to generate ringback in-band, the gateway can be configured to generate ringback on the IP call leg.
Configure the tone ringback alert-no-pi command when configuring the POTS dial peer. When the

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ISDN alert is received with no PI present, the gateway generates the ringback and includes PI=0x8 in the
H.225 alert message.

No Ringback to PSTN When IP Phones Initiate a Call Transfer (Cisco

CallManager or Cisco Unity Voice Mail)

Symptom

When a call to an IP phone is answered and then transferred, the caller does not hear ringback. When the
transferred call is answered, both parties are able to hear each other.

Problem Description

From the perspective of the Cisco IOS gateway, the call is completed once the call is answered by an IP phone
through Cisco CallManager or Unity Voice Mail system. Any further progress tones (in case of a call transfer)
should be generated by the terminating device. However, Cisco CallManager and Unity are not capable of
generating the in-band progress tones.

Solution for Cisco CallManager 3.0

To solve this problem you can either check the following conditions, or configure the Cisco IOS gateway as an
MGCP gateway, instead of an H.323 gateway.

• You must have Cisco CallManager Release 3.0 (8) or higher.

• From the CallManager Administration page go to the Service menu and select Service Parameters.
Perform the following steps for each active CallManager server:
♦ In the Configured Services box, select Cisco CallManager.
♦ In the Param drop-down list box, select ToSendH225UserInfoMsg.
♦ Set the Value drop-down list box, to T for true.
♦ Upgrade the gateway to Cisco IOS Release 12.2 (2) or higher.

This problem is documented in DDTS software bug CSCds11354.

Note: These fixes are valid for ringback tones, but not for other progress tones, such as busy signal.
For more information, refer to Troubleshooting No Ringback Tone on ISDN-VoIP (H.323) Calls, document
22983.

Solution for Cisco CallManager 3.3 or Newer

To solve this problem for Cisco CallManager 3.3 or newer, perform the following steps:

1. From the Cisco CallManager Administration page, go to the Service menu and select Service
Parameters.
2. Select the Cisco CallManager server from the drop down box.
3. Select the system to modify from the drop down box. Make sure to select Cisco CallManager.

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4. From the Cisco CallManager Administration page go to the Service menu and select Service
Parameters.
5. From the drop-down box, select the server you wish to change.
6. In the second drop-down box, select the service:Cisco CallManager.
7. In the Cluster Wide Parameters ( Device - H323)' section, under the Send H25User Info Message
selection, verify that the box for No Ringback is not checked and the box for User Infro for Ring Back
Tone is checked.

Troubleshooting H.323 Gateway One-Way or No Audio

One-way audio and no audio are problems that are fairly common during a new VoIP network installation. Most
of these problems are caused by misconfigurations. This section addresses some of the common issues that are
known to result in IP telephony one-way audio conversations involving Cisco gateways.

This section provides scenarios and solutions to the following problems:

• On a phone call from an IP station through a Cisco IOS voice gateway, only one party receives audio
(one-way communication).
• On a toll-bypass call between two Cisco gateways, only one party receives audio (one-way
communication).

The causes for one-way audio or no audio in IP telephony can be varied, however the root of the problem is
usually related to IP routing issues. For one-way audio, pay attention to which direction is experiencing the audio
loss. Check the following topics if you are experiencing this issue:

• Ensuring IP Routing Is Enabled on Cisco IOS Gateways

• Checking Basic IP Routing
• Binding the H.323 Signaling to a Specific IP Address
• Checking That Answer Supervision Is Being Sent and Received Correctly From the Telco or Switch
• Using the voice rtp send-recv Command to Establish Early Two-Way Audio
• Checking cRTP Settings on a Link-by-Link Basis
• Verifying Minimum Software Level for NAT on Cisco IOS Gateways
• Disabling voice-fastpath on Cisco AS5350 and Cisco AS5400 Universal Gateways
• Configurinng the VPN IP Address with SoftPhone
• Verifying One-Way Audio

Ensuring IP Routing Is Enabled on Cisco IOS Gateways

Some Cisco IOS gateways, such as the VG200, have IP routing disabled by default. This leads to one-way voice
problems. To enable IP routing, simply type the following global configuration command in your Cisco IOS
gateway:

Router(config)#ip routing

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Checking Basic IP Routing

Basic IP reachability should always be checked first. Because Real-Time Protocol (RTP) streams are
connectionless (transported over UDP), traffic might travel successfully in one direction, but get lost in the
opposite direction.

Once a call is established, an RTP stream carrying audio needs to flow in both directions between the endpoints. It
could be that subnet A can be reached from subnet B, but subnet B cannot be reached from subnet A, so the audio
stream from A to B always gets lost.

This is a basic routing issue, so use IP routing troubleshooting methods to get to the stage at which you can
successfully ping phone A from gateway B. Bear in mind that ping is a bidirectional verification.

Check the following IP routing issues:

• Default gateways configured at the end stations

• IP routes on the default gateways, mentioned above, leading to the destination networks

Verify the default gateway configuration on various Cisco IP phones:

• Cisco IP Phone 7910-Press Settings, select option 6, push volume down until the Default Router field
shows up.
• Cisco IP Phone 7960/40-Press Settings, select option 3, scroll down until the Default Router field shows
up.
• Cisco IP Phone 2sp+/30vip-Press **#, then press # until gtwy= shows up.

Note: If you are using the Cisco IP SoftPhone application and more than one NIC (network interface card) is
installed in the box, make sure the box sources the correct NIC. This issue is often present in IP
SoftPhone software Version 1.1.x.
Note: If you are using Cisco DT24+ gateways, check the DHCP scope and make sure there is a default
gateway (003 router) option in the scope. The 003 router parameter is what populates the Default
Gateway field in the devices and PCs. Scope option 3 should have the IP address of the router interface
that is doing routing for the gateway.

Binding the H.323 Signaling to a Specific IP Address

When the Cisco IOS gateway has multiple active IP interfaces, some of the H.323 signaling might be sourced
from one IP address and other parts of it might reference different source addresses. This can generate various
kinds of problems, one of them being one-way audio.

To get around this problem, the H.323 signaling can be bound to a specific source address, which can belong to a
physical or virtual interface (loopback). The command syntax to use under interface configuration mode is
h323-gateway voip bind srcaddr ip_address. Configure this command under the interface by using the IP
address that Cisco CallManager points to.

Caution: A bug exists in Cisco IOS Release 12.2(6) where this solution can actually cause a one-way audio
problem. For more information, refer to bug ID CSCdw69681 in Cisco Software Bug Toolkit
(registered customers only).

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Checking That Answer Supervision Is Being Sent and Received Correctly

From the Telco or Switch
In an implementation that has a Cisco IOS gateway connected to a telco or switch, verify that answer supervision
is being sent correctly when the called device answers the call from behind the switch. Failure to receive answer
supervision causes the Cisco IOS gateway to fail cut through (open) the audio path in a forward direction, causing
a one-way voice. A workaround is to configure voice rtp send-recv on.

For more information, see the next section, Using the voice rtp send-recv Command to Establish Early Two-Way
Audio.

Using the voice rtp send-recv Command to Establish Early Two-Way Audio
The voice path is established in the backward direction as soon as the RTP stream is started. The forward audio
path is not cut through until the Cisco IOS gateway receives a connect message from the remote end.

In some cases it is necessary to establish a two-way audio path as soon as the RTP channel is opened, before the
connect message is received. To achieve this, use the voice rtp send-recv global configuration command.

Checking cRTP Settings on a Link-by-Link Basis

This issue applies to scenarios, such as toll-bypass, where more than one Cisco IOS gateway is involved in the
voice path and compressed RTP (cRTP) is used. cRTP, or RTP header compression, is a method for making the
VoIP packet headers smaller to regain bandwidth. cRTP takes the 40-byte IP/UDP/RTP header on a VoIP packet
and compresses it to 2-4 bytes per packet, yielding approximately 12 KB of bandwidth for a G.729 encoded call
with cRTP. For more information on cRTP, refer to Voice Over IP - Per Call Bandwidth Consumption, document
ID 7934.

cRTP is done on a hop-by-hop basis with decompression and recompression on every hop. Each packet header
needs to be examined for routing, therefore cRTP needs to be enabled on both sides of an IP link.

It is also important to verify that cRTP is working as expected on both ends of the link. Cisco IOS levels vary in
terms of switching paths and concurrent cRTP support.

In summary, the history of cRTP support on Cisco IOS is:

• Until Cisco IOS software Release 12.0.5T, cRTP is process-switched.

• In Cisco IOS software Release 12.0(7)T through Cisco IOS Release 12.1(1)T, fast- and Cisco-express
forwarding (CEF)-switching support for cRTP are introduced.
• In Cisco IOS software Release 12.1(2)T, algorithmic performance improvements are introduced.

If you are running cRTP using Cisco IOS Release 12.1, verify that bug CSCds08210 does not affect your Cisco
IOS version (VoIP and fax not working with RTP header compression on).

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Verifying Minimum Software Level for NAT on Cisco IOS Gateways

If you are using Network Address Translation (NAT), the minimum software level requirements must be met.
Earlier versions of NAT do not support skinny protocol translation and leads to one-way voice issues.

The minimum software levels required for using NAT and skinny simultaneously are Cisco IOS® Software
12.1(5)T for IOS gateways to support skinny and H.323v2 with NAT.

Note: If your Cisco CallManager is using a TCP port for skinny signaling different from the default port
(2000), you need to adjust the NAT router with the ip nat service skinny tcp port number global
configuration command.
The minimum software level required for using NAT and skinny simultaneously on a PIX firewall is Release 6.0.

Note: These levels of software do not necessarily support all of the RAS messages necessary for full
gatekeeper support. Gatekeeper support is outside the scope of this document.

Disabling voice-fastpath on Cisco AS5350 and Cisco AS5400 Universal

Gateways
The Cisco IOS command voice-fastpath enable is a hidden global configuration command for the Cisco AS5350
and Cisco AS5400. This command is enabled by default. To disable it, use the no voice-fastpath enable global
configuration command.

When enabled, this command caches the IP address and UDP port number information for the logical channel
opened for a specific call and prevents the RTP stream from getting to the application layer, but rather forwards
the packets at a lower layer, which helps reduce CPU utilization marginally in high call volume scenarios.

When supplementary services, such as hold or transfer are used, the voice-fastpath command causes the router to
stream the audio to the cached IP address and UDP port, disregarding the new logical channel information
generated after a call on hold is resumed or a transfer is completed. To get around this problem, traffic should go
to the application layer constantly so that redefinition of the logical channel is taken into account and audio is
streamed to the new IP address/UDP port pair. That is why you should disable voice-fastpath to support
supplementary services.

Configurinng the VPN IP Address with SoftPhone

Cisco IP SoftPhone enables you to make a PC work like a Cisco IP Phone 7900 Series phone. Remote users who
connect back to their company network through VPN need to configure some additional settings in order to avoid
a one-way voice problem. This is a result of the media stream needing to have the endpoint of the connection
specified.

The solution is to configure the VPN IP address, instead of the IP address of the network adapter, under the
Network Audio Settings.

Verifying One-Way Audio

A useful command to verify packet flow is debug cch323 rtp. This command displays packets transmitted (X)

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and received (R) by the router. An uppercase character indicates successful transmission/reception, and a
lowercase character indicates a dropped packet.

Router# debug cch323 rtp

RTP packet tracing is enabled
Router#
!--- This is an unanswered outgoing call.
!--- Notice that voice path only cuts through in forward
!--- direction and that packets are dropped. Indeed,
!--- received packets are traffic from the IP phone to the PSTN
!--- phone. These will be dropped until the call is answered.
Mar 3 23:46:23.690: ****** cut through in FORWARD direction *****
XXXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXr
XrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXr
XrXrXXrrrrrrrrrrrrrrrr
Router#
Router#
!--- This is an example of an answered call:
Router#
Router#
*Mar 3 23:53:26.570: ****** cut through in FORWARD direction *****
XXXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXr
XrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXrXr
XXrrrrrXrXrXrXrXrXrXrXrXrXrXrXrrXXrrXrXrXrXrXrXXXXXXXXXXXXXXXXrXXXXXXXXrXrXrXXrrXr
XrXrXrXrXrXrXrXrXXrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
!-- At this point the remote end picks up the phone.

*Mar 3 23:53:30.378: ****** cut through in BOTH direction *****

XRXRXRXRXRXRXRXRXXRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRXRXRXRXRXRXRXR
XRXRXRXRXRXRXRXRXRXRXRXRXRXRXXRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRXRXRXRXRXR
XXRRXRXRXXRRXRXRXRXRXXRXRXRXRXRXRRXRXXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXR
XRXRXRXRXRXRXRXRXRXRXRXRXRXRXRRRRRRRRRRRRRRRRRRRRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXR
XRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXXRRRRRRRRRRRRRRRRRRRRRRRRRRRRXRXRXRXRXRXRXRXRXRXR
XRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
RRRRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRRXXRXRXRXRXRXRRXRXRXRXRXRXRXRXR
XRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXXRRRRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXR
XXRRRRRRRRRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXR
XRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXRXR
XRXRXRXRXRXRXRXRXRXRXRXRXXRRRXR

!-- End of conversation.

Using the Test Call Feature to Verify Voice Path

The Test Call feature provides the ability for a remote station or gateway to establish a call to any destination
address from a Test Call station located at a network operations center and to audibly verify the voice path:

• The system administrator can manually place a specific CIC on the target TG in test mode.
• The TCL script in OGW can specify a destination CIC or DS0 number.
• This circuit number can then be carried to the terminating gateway.
• The TGW can override any local circuit selection configured and use the specified circuit number for the
outgoing call.

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Information About the Test Call Feature

This section provides summary information about the test call feature. This section also describes some of the
restrictions and limitations that should be taken into account when you are enabling and activating the test call
feature.

Route Server

• The administrator can configure parameters, termination trunk group, and destination gateway IP address
in the route server.
• The route server detects this test call by the "Test Call" source trunk group label, bypasses the normal
routing logic, and routes the call directly to a specified trunk group based on the configured destination
(gateway IP address plus trunk group label). All trunk group members (GW IP address plus trunk group
label) in a trunk group will be displayed in the route server routing hierarchy and the test call person can
select any trunk requisite.
• The group member can be specified as the destination so that the test call can be routed to a specific
destination trunk group label on a specific gateway.
• A test call syslog is generated in the route server. This syslog covers the route information (incoming
carrier ID/trunk group ID/trunk group number, outgoing carrier ID/trunk group ID/trunk group number),
the IP address of the destination gateway, and the called number, and can be browsed from its GUI web.
• Because the ARQ message sent from the test station OGW will not have any GTD payload, the route
server builds a GTD if the Termination trunk group is ISDN/ISUP/R2. The route server also sends the
same format of the currently used route descriptor to the test station OGW.

TCL Script

• TCL scripts in the OGW send the route descriptor to the mediation server for accounting purposes.
• TCL scripts in the OGW override the GTD CPC value received from the route server with the configured
value.

The configured value may be changed using the application, service, and paramspace command
structure shown in the Sample Tasks.

• TCL scripts in the OGW insert the termination CIC port number in the outgoing H225 Setup message.
• The TCL script in the OGW handles two-stage calls. If the call is originated from the test call trunk
group, the TCL script in the OGW parses the dialed digits to identify the delimiter and split the dialed
digits to the E164 number and CIC number.

Limitations
• Test-mode status maintained within the gateway is reset if any interface is added or removed from the
trunk group.
• If the DS0 is placed in test mode, it is not selected for nontest calls. The system administrator must reset
the DS0 from the test mode.
• The test mode configuration is not saved for reloads. Once the gateway reloads, the test mode
configuration is lost. The administrator has to place the CIC in test mode again to place a test call.

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Test Mode Limitations

• In some SS7 networks, the signaling on the terminating switch can override the local channel selection. In
such cases, there is no guarantee that the test call will be placed on that specified channel.
• The number of the DS0 or CIC in test-mode status does not affect the call capacity update to the H323
client.
• When a DS0 or channel is placed in test-mode, the trunk group circuit selection algorithm avoids using
the channel for outgoing nontest calls. But if call routing on the gateway is not based on the trunk group
or carrier-ID, then this channel may be used. Similarly, the DS0 or channel is not guaranteed to be
reserved if the gateway supports hybrid routing (some calls are based on the trunk group or carrier-ID
routing and some calls not)
• Placing a DS0 or channel in test mode would only guarantee that no new outgoing calls will be placed on
the DS0 in the trunk. However, no control is exercised on existing calls or incoming calls in that channel.
To clear the existing call through the channel (if desired), enter this command:

clear call voice causecode cause id callID

• All incoming calls through the channel in test mode will not be rejected. It is up to the terminating switch
to correspondingly place the channel in test mode and avoid sending calls through this channel.

Feature Limitations

• The Test Call feature allows the Tcl script in the OGW to send the CIC number for Test Call to the TGW.
If the corresponding DS0 is not placed in test mode, the trunk selection API would make a best-effort
attempt to select the corresponding CIC or DS0 number if it is free and would continue with the test call
setup.
• The CIC number is carried in H225 Setup message H323 V4 field. Thus this feature would work only in
H323v4 networks,
• The test call feature is not supported in SIP and H323 v2 networks.

Test Call Command-Line Interface

To enable the test call feature, use a new CLI to place specific CIC or DS0s of a trunk group in test mode. The
normal circuit selection algorithm would not select this DS0 or CIC number for nontest calls.

gateway# test trunkgroup tg-label [set-tgCic | reset-tgCic] cic-number [cpc test cpc value]

In the syntax, the set-tgCic keyword is used to set the test mode, and the reset-tgCic is used to reset from test
mode.

To display the mapping of trunk groups to sequential CIC numbers, use the modified show trunk group
command. A new keyword cic has been added:

gateway# show trunk group tg-label [cic]

In the syntax, the new cic keyword displays the mapping of trunk group DS0 numbers to sequential CIC numbers.
A sample output follows:

gateway# show trunk group 1 cic

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trunk group: 1
Description:
trunk group label: 1

Se3/0:23
Timeslot 1 2 3 4 5 6 7 8 9 10 11 12
cic 1 2 3 4 5 6 7 8 9 10 11 12
Timeslot 13 14 15 16 17 18 19 20 21 22 23 24
cic 13 14 15 16 17 18 19 20 21 22 23 24

Se5/1:23
Timeslot 1 2 3 4 5 6 7 8 9 10 11 12
cic 25 26 27 28 29 30 31 32 33 34 35 36
Timeslot 13 14 15 16 17 18 19 20 21 22 23 24
cic 37 38 39 40 41 42 43 44 45 46 47 48

gateway# show trunk group

trunk group: 1
Description:
trunk group label: 1
Translation profile (Incoming):
Translation profile (Outgoing):
Hunt Scheme is least-used
Max Calls (Incoming): NOT-SET (Any) 50 (Voice) NOT-SET (Data)
Max Calls (Outgoing): NOT-SET (Any) 50 (Voice) NOT-SET (Data)
Retries: 0
Trunk Se3/0:23 Preference DEFAULT
Member Timeslots : 1-24
Total channels available : 12
Data = 0, Voice = 0, Modem = 0, Pending = 0, Free = 12
Trunk Se5/1:23 Preference DEFAULT
Member Timeslots : 1-24
Total channels available : 23
Data = 0, Voice = 0, Modem = 0, Pending = 0, Free = 23
Test mode = 1 ---- new
Testmode Timeslot(s) : 19 ---- new
Total calls for trunk group: Data = 0, Voice = 0, Modem = 0
Pend = 0, Free = 35
advertise_flag 0x00000040, capacity timer 25 sec tripl_config_mask 0x00000000
AC_curr 35, FD_curr 0, SD_curr 0
succ_curr 7 tot_curr 7
succ_report 7 tot_report 7
changed 1 replacement position 0

Sample Tasks
The following is a sample set of tasks, showing the existing and new or modified CLI that enables the test call
feature. This sample is provided for reference purposes only.

Originating Analog Gateway Configuration

1. Trunk group configuration:

!
trunk group 41001
max-retry 1
hunt-scheme sequential both up

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!

2. Add trunk group to analog voice port (FXS):

voice-port 1/0/0
trunk-group 41001
!

3. Application with kyuss script configuration:

application
service mkyuss flash:app_kyuss.3_0_1.tcl
paramspace english language en
paramspace english index 1
paramspace english location tftp://<tftp-server-ip>/prompts/en
paramspace english prefix en
param test_call_CPC 10
param test_call_src_tg 41001
!

4. Dial-peer configuration:

dial-peer voice 1025 pots

trunkgroup 41001
service mkyuss
destination-pattern 2015550100
trunk-group-label source 41001
dial-peer voice 1000 voip
destination-pattern 2015550...
session target ras
incoming called-number 2015551...
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad

======= Terminating side ===============

1. Gateway configuration:

trunk group 41001

max-retry 1
hunt-scheme sequential both up
!
!
!
controller E1 3/0
ds0-group 0 timeslots 1-15,17-31 type e&m-immediate-start
cas-custom 0
trunk-group 41001
!
dial-peer voice 1025 pots
trunkgroup 41001
service mkyuss
destination-pattern 2015550100
!
dial-peer voice 1000 voip
destination-pattern 2015550...
session target ras

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incoming called-number 2015551...
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad

2. Put terminating CIC in test mode:

test trunkgroup 41001 reset_tgCic 21 cpc 10

3. Dial destination phone number:

Dialed string from orig gw analog phone : <dest_phone_num>*<cic>#

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An H.323 gatekeeper is an H.323 entity on the LAN that provides address translation and controls access to the
LAN for H.323 terminals, gateways, and MCUs.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 H.323 Gatekeeper Overview
♦ 1.1 Figure: Gatekeeper in an H.323 Network
• 2 Troubleshooting H.323 Gatekeeper Registration
♦ 2.1 Related Commands
◊ 2.1.1 show gatekeeper endpoint
◊ 2.1.2 show gateway
◊ 2.1.3 debug h225 asn1, debug ras
◊ 2.2 Reject Reasons
⋅ 2.2.1 RRJ: rejectReason duplicateAlias
⋅ 2.2.2 RRJ: rejectReason terminalExcluded
⋅ 2.2.3 RRJ: rejectReason securityDenial
⋅ 2.2.4 RRJ: rejectReason invalidAlias
♦ 3 Troubleshooting H.323 Gatekeeper Call Routing and Dial Peers
♦ 4 Troubleshooting H.323 Gatekeeper Bandwidth
◊ 4.1 Bandwidth Management Operation Overview
◊ 4.2 Configuring the Bandwidth Management Feature on the Cisco Gatekeeper
◊ 4.3 Using Gatekeeper show Commands to Display Bandwidth Information
◊ 4.4 Bandwidth-Related RAS Messages (BRQ, BCF, and BRJ)
⋅ 4.4.1 RAS Messages Used to Report Bandwidth Status
⋅ 4.4.2 How BRQ Is Triggered from the Gateway to Notify the
Gatekeeper to Reduce Call Bandwidth
♦ 5 Checking Cisco Gateway Failover to Alternate Gatekeeper
◊ 5.1 Gatekeeper Update Protocol
♦ 6 Troubleshooting Issues with Alternate Endpoints
♦ 7 Troubleshooting Gatekeeper Endpoint Call Admission Issues
◊ 7.1 Admission Confirmed (Busy Tone Back)
◊ 7.2 Admission Reject (ARJ) rejectReason calledPartyNotRegistered
◊ 7.3 ARJ "rejectReason requestDenied"
◊ 7.4 Verification Commands
⋅ 7.4.1 show gatekeeper endpoint Command
⋅ 7.4.2 show gatekeeper gw Command
⋅ 7.4.3 show gatekeeper zone status Command
⋅ 7.4.4 show gateway Command
⋅ 7.4.5 debug h225 asn1 Command

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♦ 8 Troubleshoot Load Balancing

H.323 Gatekeeper Overview

Gatekeepers are optional nodes that manage endpoints in an H.323 network. The endpoints communicate with the
gatekeeper using the RAS protocol. The following figure shows a typical H.323 network. For detailed information
on H.323, refer to theCisco IOS H.323 Configuration Guide.

Figure: Gatekeeper in an H.323 Network

Endpoints attempt to register with a gatekeeper on startup. When an endpoint wishes to communicate with
another endpoint, it requests admission to initiate a call using a symbolic alias for the endpoint, such as an E.164
address or an e-mail address. If the gatekeeper decides that the call can proceed, it returns a destination IP address
to the originating endpoint. This IP address might not be the actual address of the destination endpoint; it might be
an intermediate address, such as the address of a proxy or a gatekeeper that routes call signaling.

Note: Although the gatekeeper is an optional H.323 component, it must be included in the network if proxies
are used.
For more information about H.323 gatekeepers, refer to Understanding H.323 Gatekeepers, document 5244.

Troubleshooting H.323 Gatekeeper Registration

Some of the common issues that are known to result in endpoints not registering with Cisco gatekeepers are
described in the following section. This section also explains how to check if the endpoints or gateways are
registered with the gatekeeper and suggests some debug commands for troubleshooting the issue. It is assumed
here that the reader understands the basic concept of Registration, Admission, and Status (RAS) signaling and the
functionality of the Cisco gatekeeper.

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When you use a Cisco gatekeeper to route a call between Cisco gateways, the gateways do not register with the
gatekeeper.

Related Commands
This section describes some show and debug commands to assist you while troubleshooting the issue.

show gatekeeper endpoint

Use the show gatekeeper endpoints command to verify the endpoints registration status to the gatekeeper.

The following example shows normal output of this command if an endpoint is registered.

gatekeeper# show gatekeeper endpoint

GATEKEEPER ENDPOINT REGISTRATION
================================
CallSignalAddr Port RASSignalAddr Port Zone Name Type Flags
-------------- ----- ------------- ---- --------- ---- -----
172.16.13.35 1720 172.16.13.35 50890 gk VOIP-GW
E164-ID: 2073418
E164-ID: 5251212
H323-ID: Router
Total number of active registrations = 1

The following example shows normal output of this command if an endpoint is not registered.

gatekeeper# show gatekeeper endpoint

GATEKEEPER ENDPOINT REGISTRATION
================================
CallSignalAddr Port RASSignalAddr Port Zone Name Type Flags
-------------- ----- ------------- ---- --------- ---- -----
Total number of active registrations = 0

show gateway

Use this gateway command to verify the registration status of the gateway to a gatekeeper.

The following example shows the common output of this command if the gateway is registered to a gatekeeper.

Router# show gateway Gateway Router/ww is registered to Gatekeeper gk

Alias list (CLI configured)
E164-ID 2073418
E164-ID 5251212
H323-ID Router Alias list (last RCF)
E164-ID 2073418
E164-ID 5251212
H323-ID Router
H323 resource thresholding is Disabled

The following example shows the common output of this command if the gateway is not registered to a
gatekeeper.

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Router#show gateway
Gateway Router is not registered to any gatekeeper
Alias list (CLI configured)
E164-ID 2073418
E164-ID 5251212
H323-ID Router/ww Alias list (last RCF)
H323 resource thresholding is Disabled

debug h225 asn1, debug ras

These are gatekeeper and gateway debug commands. In this document, we are looking only for the registration
reject (RRJ) field and searching for the rejection reason. The following examples show the RRJ field output.

Output from Gateway

*Mar 8 06:03:53.629: RAS INCOMING PDU ::=

value RasMessage ::= registrationReject :
{ requestSeqNum 2829 protocolIdentifier { 0 0 8 2250 0 3 }
rejectReason securityDenial : NULL gatekeeperIdentifier {"gk"} }

Output from Gatekeeper

*Mar 1 06:49:32.699: RAS OUTGOING PDU ::=

value RasMessage ::= registrationReject :
{ requestSeqNum 3055 protocolIdentifier { 0 0 8 2250 0 3 }
rejectReason securityDenial : NULL gatekeeperIdentifier {"gk"} }

Reject Reasons
When a gatekeeper is not performing registration correctly, reject reasons (RRJs) can appear in debug commands.
This section describes some common reject reasons.

Before running the debugs, verify that the gatekeeper is enabled:

gatekeeper zone local gk cisco.com no shutdown

The gateway is not registered if there are no debug ras and debug h225 ans1 outputs from the gateway.

The show gatekeeper endpoint and show gateway commands indicate that no gateway is registered. Check the
gateway for the following:

• The gateway command is enabled:

Router(config)# gateway

• At least one dial-peer voice voip is configured.

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RRJ: rejectReason duplicateAlias

The following output from the debug h225 asn1 command shows a registration reject reason of duplicateAlias.

RAS INCOMING PDU ::=

value RasMessage ::= registrationReject :

{
requestSeqNum 24
protocolIdentifier { 0 0 8 2250 0 3 }
rejectReason duplicateAlias:
{
} gatekeeperIdentifier {"gk"}
}

This is usually the result of the gateway registering a duplicate of an E164-ID or H323-ID-another gateway has
already been registered to the gatekeeper. If it is a duplicated E164-ID, change the destination pattern configured
under a POTS dial-peer associated with an FXS port. If it is a duplicated H323-ID, change the gateway's H.323
ID under the H.323 VoIP interface.

RRJ: rejectReason terminalExcluded

*Mar 1 09:48:09.553: RAS OUTGOING PDU ::=

value RasMessage ::= gatekeeperReject : { requestSeqNum 3421

protocolIdentifier { 0 0 8 2250 0 3 }
rejectReason terminalExcluded : NULL
}

This is the result of the gateway subnet being disabled in the gatekeeper. Check the gatekeeper configuration. The
following configuration likely appears. If so, removing the no zone subnet gk command resolves the issue. To
remove the command completely, remove the zone local gk command.

gatekeeper
zone local gk cisco.com
no zone subnet gk 172.16.13.0/27
enable zone prefix gk 5*
gw-type-prefix 510#* default-technology
no shutdown

RRJ: rejectReason securityDenial

*Mar 1 09:54:32.372: RAS OUTGOING PDU ::=

value RasMessage ::= registrationReject :
{ requestSeqNum 3010
protocolIdentifier { 0 0 8 2250 0 3 }
rejectReason securityDenial : NULL
gatekeeperIdentifier {"gk"}
}

This RRJ is the result of the security commands being enabled in the gatekeeper, and the inability of the gateway
to match the H.323-ID, E.164-ID, passwords, or security token that the gatekeeper requires. To resolve the issue,
check the securiy configuration in the gatekeeper. For further information on security, refer to Understanding
H.323 Gatekeepers, document 5244.

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If the security h323-id command is enabled, make sure the gatekeeper has been configured as follows:

username Router password 0 ww

gatekeeper
zone local gk cisco.com
no zone subnet gk 172.16.13.0/27 enable
zone prefix gk 5*
security h323-id
security password separator /
gw-type-prefix 510#* default-technology
no shutdown

Also, make sure the gateway has been configured as follows:

interface Ethernet0/0
ip address 172.16.13.35 255.255.255.224
half-duplex
h323-gateway voip interface
h323-gateway voip id gk ipaddr 172.16.13.14 1718
h323-gateway voip h323-id Router/ww

Note: Make sure the gateway does not have the gateway security password 010411 level endpoint command
configured.
If security E164 is enabled, make sure the gatekeeper has been configured as follows:

username 5551212 ß- E164 address the gateway tries to registered to gatekeeper

gatekeeper
zone local gk cisco.com
no zone subnet gk 172.16.13.0/27 enable
zone prefix gk 5*
security E164
gw-type-prefix 510#* default-technology
no shutdown

If security token is enabled, make sure the gatekeeper has been configured as follows:

gatekeeper
zone local gk cisco.com
no zone subnet gk 172.16.13.0/27 enable
zone prefix gk 5* security token required-for registration
gw-type-prefix 510#* default-technology
no shutdown

Also, make sure the gateway has the following configuration:

gateway
security password 010411 level endpoint

Note: Make sure the gatekeeper has been configured properly with the AAA and RADIUS, and that both the
gatekeeper and gateway are pointing to the same NTP server.

RRJ: rejectReason invalidAlias

*Mar 1 22:03:28.929: RAS OUTGOING PDU ::=

value RasMessage ::= registrationReject :
{
requestSeqNum 2994

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protocolIdentifier { 0 0 8 2250 0 3 }
rejectReason invalidAlias : NULL
gatekeeperIdentifier {"gk-A"} }

The RRJ is the result of a no-zone prefix defined in the gatekeeper. Check the configuration on the gatekeeper and
add the zone prefix with the proper E.164 address. You should check the following Cisco IOS defects in
CSCdu78917.

Configure the gatekeeper as follows:

!
gatekeeper
zone local gk-A cisco.com
zone prefix gk-A 2000*
zone prefix gk-A 3000*
zone prefix gk-A 4000*
no shutdown
!

For more information, refer to Troubleshooting Gatekeeper Registration Issues, document 22378.

Troubleshooting H.323 Gatekeeper Call Routing and Dial

Peers
Cisco gatekeepers are used to group gateways into logical zones and perform call routing between them.
Gateways are responsible for edge routing decisions between the PSTN and the H.323 network. Cisco gatekeepers
handle the core call routing among devices in the H.323 network and provide centralized dial plan admistration.
Without a Cisco gatekeeper, explicit IP addresses for each terminating gateway would have to be configured at
the originating gateway and matched to a VoIP dial peer. With a Cisco gatekeeper, gateways query the gatekeeper
when trying to establish VoIP calls with remote VoIP gateways.

For example, when presented with a call, the gateway determines whether to send it to the telephony leg or to the
IP leg according to its dial plan. In the case of the IP leg, the gateway queries the Cisco gatekeeper to select the
best endpoint. The Cisco gatekeeper determines if the called endpoint is within its local zone or is located at a
remote zone controlled by a remote Cisco gatekeeper.

The following is a list of useful show and debug commands used to verify and troubleshoot gatekeeper and
gateway call routing issues.

Certain show commands are supported by the Output Interpreter (registered customers only) tool, which allows
you to view an analysis of show command output.

• show gateway-Used to verify E.164 and H.323 alias registration for the gateway
• show gatekeeper endpoints-Used to verify the E.164 and H.323 alias registered with the gatekeeper
• show gatekeeper gw-type-prefix-Used to verify E.164 prefix registrations on the gatekeeper
• show gatekeeper zone prefix | status-Used to verify zone status and configuration parameters
• debug ras-Applicable for gateways and gatekeepers
• debug debug h225 asn1-Applicable for gateways and gatekeepers
• show dial-peer voice-Used to verify configured technology prefixes under the dial-peers

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For detailed information about troubleshooting gateway dial peer issues, refer to Understanding Cisco IOS
Gatekeeper Call Routing, document 24462.

Troubleshooting H.323 Gatekeeper Bandwidth

According to the H.323 recommendation, Cisco IOS gatekeepers should support the following H.225 RAS
bandwidth management messages:

• Bandwidth Request (BRQ)

• Bandwidth Rejection (BRJ)
• Bandwidth Confirmation (BCF)

Note: Cisco has implemented only the function of reporting any bandwidth changes when codecs change. See
the How BRQ Is Triggered from the Gateway to Notify the Gatekeeper to Reduce Call Bandwidth for
more information.
The need to support these messages is based on bandwidth management. The gatekeepers can also use a null
function that accepts all requests for bandwidth changes. In other words, the gatekeeper can either use these
messages to manage bandwidth (by allowing or rejecting requests) or just ignore them.

Bandwidth Management Operation Overview

The Cisco gatekeeper might reject calls from a terminal due to bandwidth limitations. This can occur if the
gatekeeper determines that there is not sufficient bandwidth available on the network to support the call.
Bandwidth determination also operates during an active call when a terminal requests additional bandwidth or
reports a change in bandwidth used for the call.

The Cisco gatekeeper maintains a record of all active calls so that it can manage the bandwidth resources in its
zone. In a cluster configuration, the Gatekeeper Update Protocol (GUP) announcement indication message is
exchanged at set intervals and carries information about the bandwidth utilization for the zone. This GUP message
exchange allows the alternate gatekeepers to properly manage the bandwidth for a single zone, even though the
gatekeepers are in separate physical devices.

When deciding whether there is enough bandwidth to accept a call Admission Request (ARQ), the Cisco
gatekeeper calculates the available bandwidth with the following formula:

Available bandwidth = (total allocated bandwidth) - (bandwidth used locally) - (bandwidth used by all
alternates).

If the available bandwidth is sufficient for the call, an Admission Confirmation (ACF) is returned, otherwise an
Admission Rejection (ARJ) is returned.

Voice gateways should consider codec, Layer 2 encapsulation, and compression features (such as cRTP) when
requesting bandwidth from the Cisco gatekeeper. Sometimes these features are not defined at the time of call
setup, in which case a bandwidth change request can be issued to the gatekeeper after call setup to adjust the
amount of bandwidth used by the call.

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Configuring the Bandwidth Management Feature on the Cisco Gatekeeper

The following types of zone bandwidth limitations can be configured on the Cisco gatekeeper:

• The maximum bandwidth for all H.323 traffic between the local zone and a specified remote zone. (If
desired, this configuration can be repeated individually for each remote zone.)
• The maximum bandwidth allowed for a single session in the local zone (typically used for video
applications, not for voice).
• The maximum bandwidth for all H.323 traffic allowed collectively to all remote zones.

To configure Cisco gatekeeper zone bandwidth, use the following commands:

• bandwidth {interzone | total | session} {default | zone zone-name} max-bandwidth

• bandwidth remote max-bandwidth

These configured values are used for processing ARQs and BRQs.

For an ARQ, the Cisco gatekeeper deducts the bandwidth specified in the message from the appropriate zone
counters and/or remote counters. If this causes any counter to go negative, then the call is denied and an ARJ
response is sent with the reason ARJ_REQ_DENIED. If the request is for a zone that has a maximum session
bandwidth specified, then the request is validated against this value. If the call request exceeds this bandwidth,
then the Cisco gatekeeper returns an ACF with the bandwidth set to the maximum session bandwidth. It is up the
endpoint to continue or reject the call.

For a BRQ requesting a bandwidth increase, the Cisco gatekeeper validates the request against the zone and/or
remote. If the validation fails, then a BRJ response is sent with a reason of BRJ_INSUFFICIENT_RSC and a
specification of the maximum amount of bandwidth allowed.

Using Gatekeeper show Commands to Display Bandwidth Information

Enter the show gatekeeper zone status command to display the bandwidth information for all zones.

Router# show gatekeeper zone status

GATEKEEPER ZONES
================
GK name Domain Name RAS Address PORT FLAGS
------- ----------- ----------- ----- -----
Router domainB.com 172.16.13.41 1719 LS
BANDWIDTH INFORMATION (kbps) :
Maximum total bandwidth : 512
Current total bandwidth : 128
Current total bandwidth (w/ Alt GKs) : 128
Maximum interzone bandwidth : 512
Current interzone bandwidth : 128
Current interzone bandwidth (w/ Alt GKs) : 128
Maximum session bandwidth : 512
SUBNET ATTRIBUTES :
All Other Subnets : (Enabled)
PROXY USAGE CONFIGURATION :
Inbound Calls from all other zones :
to terminals in local zone Router : use proxy
to gateways in local zone Router : do not use proxy
to MCUs in local zone Router : do not use proxy

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Outbound Calls to all other zones :
from terminals in local zone Router : use proxy
from gateways in local zone Router : do not use proxy
from MCUs in local zone Router : do not use proxy
gka-1 domainA.com 172.16.13.35 1719 RS

Enter the show gatekeeper zone cluster command to display the bandwidth information, in case the gatekeeper is
part of a cluster.

Router# show gatekeeper zone cluster

LOCAL CLUSTER INFORMATION
=========================
TOT BW INT BW REM BW LAST ALT GK

LOCAL GK NAME ALT GK NAME PRI (kbps) (kbps) (kbps) ANNOUNCE STATUS
------------- ----------- --- ------ ------ ------ -------- ------
Router gkb-2 0 0 0 0 22s CONNECTED

Enter the show gatekeeper calls command to display the active calls permitted by that gatekeeper and how much
bandwidth each call is using.

Router# show gatekeeper calls

Total number of active calls = 1.
GATEKEEPER CALL INFO
====================
LocalCallID Age(secs) BW
3-63466 9 128(Kbps)
Endpt(s): Alias E.164Addr
src EP: gwa-1 4085272923
Endpt(s): Alias E.164Addr
dst EP: gwb-1 3653
CallSignalAddr Port RASSignalAddr Port
172.16.13.23 1720 172.16.13.23 54670

Bandwidth-Related RAS Messages (BRQ, BCF, and BRJ)

The BRQ message is used to request a change in bandwidth from the Cisco gatekeeper. The procedure is as
follows:

1. The Cisco gatekeeper verifies the request by the endpointIdentifier to locate the endpoint in the
registration database.
2. The Cisco gatekeeper locates the call record by using the callReferenceValue to find a call associated
with the endpoint with the same callReferenceValue.
3. If the gatekeeper locates the call record, it then computes the change in bandwidth, then adds or subtracts
from the global zone bandwidth, as necessary. It does the same for any proxy or gateway resources in use.
4. The Cisco gatekeeper sends a BCF or BRJ back to the endpoint, depending on success or failure.

RAS Messages Used to Report Bandwidth Status

The Information Request Response (IRR) Non-Standard Data field also carries information about the currently
used bandwidth on a gateway or proxy.

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How BRQ Is Triggered from the Gateway to Notify the Gatekeeper to Reduce Call Bandwidth

With unidirectional bandwidth, calls were always reported to require a bandwidth of 64 kbps, which is the
unidirectional bandwidth for a Cisco G.711 codec. If the endpoints in the call chose to use a more efficient codec,
this was not reported to the Cisco gatekeeper. In the version of the Cisco H.323 gateway in Cisco IOS Release
12.2(2)XA or later (which conforms with H.323 version 3), the reported bandwidth is bidirectional. Initially, 128
kbps is reserved. If the endpoints in the call select a more efficient codec, the Cisco gatekeeper is notified of the
bandwidth change.

To use the reported bandwidth behavior used prior to Cisco IOS Release 12.2(2)XA for zone bandwidth
management, configure the Cisco H.323 gateway with the following command in global configuration mode:

Router(config-gateway)# emulate cisco h323 bandwidth

}

For more information about gatekeeper bandwidth management, refer to Troubleshooting and Understanding
Cisco Gatekeeper Bandwidth Management, document 18731.

Checking Cisco Gateway Failover to Alternate Gatekeeper

Prior to Cisco H.323 version 2, each zone was only controlled by only a single gatekeeper. Cisco H.323 version 2
introduces the alternate gatekeeper to provide gatekeeper redundancy. Implementing the alternate gatekeeper
feature allows multiple gatekeepers to control one zone. When an endpoint registers with a gatekeeper, it is
provided with a list of alternate gatekeepers for the zone in which the endpoint registers, and for which alternates
were specified using the CLI. If the gatekeeper fails, the endpoint may use the alternate gatekeepers in order to
continue operation.

The alternate gatekeeper list is provided to the Cisco gatekeeper through the CLI for each zone and is transmitted
to endpoints through the RCF (including lightweight) and GRQ messages. This list might also be transmitted in
other messages, such as ARJ or URQ, to facilitate a controlled gatekeeper shutdown.

Alternate gatekeepers learn about existing calls through an Interrupt Request (IRQ) and Information Request
Response (IRR) exchange between the gateways and the gatekeepers, and they keep track of these calls.

An endpoint that detects the failure of its gatekeeper can safely recover from that failure by utilizing an alternate
gatekeeper for future requests, including requests for existing calls. Alternate gatekeepers have to be configured in
a cluster. They share the information about the endpoints and active calls using the GUP that runs on TCP.

By default, Cisco gateways send a lightweight RRQ every 45 seconds. In case the gatekeeper did not send any
URQ to the gateway (due to a broken routing issue, for example), the gateway (upon not hearing an RCF or RRJ
for its lightweight RRQ) tries twice with 5 seconds between attempts. If the third attempt fails, the gateway
immediately considers the gatekeeper dead and registers with the alternate gatekeeper using RRQ. In a scenario
where the gateway starts the initial registration process with the gatekeeper, it sends out the GRQ to locate the
gatekeeper IP address. If there is a GCF reply, the gateway sends the RRQ to the primary gatekeeper specified. If
for any reason the gatekeeper rejects the registration request, the gateway does not try to contact its alternate
gatekeeper. It starts this process (GRQ, GCF, and RRQ) over again with the primary gatekeeper.

The gateway contacts the alternate gatekeeper only when the connectivity to the primary gatekeeper is lost and
there is no reply. If the primary gatekeeper does not reply to the GRQ message when the gateway first sends it out
to discover the gatekeeper, then after three failed attempts (approximately 5 minutes per attempt), the gateway

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contacts the alternate gatekeeper. In a situation where the primary gatekeeper goes down after the gateway has
registered with it, the gateway loses keepalive messages from the primary gatekeeper. After missing three
consecutive keepalive messages, the gateway declares the primary gatekeeper down, and it starts the registration
process again.

Gatekeeper Update Protocol

Here are some major GUP considerations that should also help with troubleshooting.

• Once a gatekeeper that is configured to be part of a cluster comes on line, it opens a TCP port for
listening for incoming connections for the GUP.
• Then it announces its presence by sending a GRQ message on a periodic basis. The default period is 30
seconds and is configurable through the gatekeeper CLI timer cluster-element announce command.
This GRQ message contains nonstandard data for each alternate gatekeeper. This nonstandard data is an
indicator to the alternates that the GRQ is really not a GRQ at all, but rather is just an "announcement"
message. Inside the GRQ message, the gatekeeper indicates the port number that it has open for listening
for the GUP protocol.
• Upon receiving a GRQ from the new gatekeeper, other gatekeepers in the cluster open TCP channels to
that port.
• GUP GRQ messages can be one of the following: announcementIndication, announcementReject,
registrationIndication, unregistrationIndication, and resourceIndication.
• The announcement indication also carries information about the bandwidth utilization for the zone. This
allows the alternate gatekeepers to properly manage the bandwidth for a single zone, even though the
gatekeepers are in separate physical devices.
• To verify whether the alternate gatekeepers are properly communicating or not, use the flowing show
gatekeeper zone cluster command. This command also reports the bandwidth information for the
alternate gatekeepers.
• The gatekeeper acts as if the alternate gatekeeper has failed (and assumes any previously allocated
bandwidth is now available), if the gatekeeper does not receive an announcement message within six
announcement periods, or if the TCP connection with the gatekeeper is detected as broken. With six
announcement periods every 30 seconds, the time is 3 minutes, which equates to what we are assuming to
be the average length of a call. It should then be fairly safe to assume that bandwidth has been freed. After
the 3 minutes, this gatekeeper declares its alternate as down and sends out an update to notify all of its
registered endpoints that there is no alternate gatekeeper.
• When an endpoint registers/unregisters with a gatekeeper in a cluster, that gatekeeper uses the
registrationIndication/unregistrationIndication message to update all other gatekeepers in that cluster
about this change.
• If an endpoint reported a resource change using resource availability indicator (RAI) to a gatekeeper in a
cluster, that gatekeeper reports the change to all alternate gatekeepers in that cluster by using the GUP
message resourceIndication.
• The GUP messages are needed for the gatekeeper in a cluster to have sufficient knowledge about every
endpoint in the zone (registration, bandwidth, active calls, resources) to be able to resolve all queries
locally.
• When an endpoint is switched from one gatekeeper to an alternate, the alternate needs to learn about the
calls that are active on the endpoint. When a gatekeeper sends an RCF for a new registration, it also sends
an IRQ to get a list of all calls on the endpoint. It is important to ensure that the IRQ does not reach the
endpoint before the RCF.
• Gatekeepers in a cluster permit a shutdown, even though there are active calls, as long as there is an
alternate gatekeeper defined for all zones for which there are active calls. If any zone has an active call

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and no alternate gatekeeper defined, the gatekeeper refuses the shutdown.
• Alternate gatekeepers accept any Disconnect Requests (DRQs) for calls they were not aware of and pass
appropriate information to the Authentication, Authorization, and Accounting (AAA) and Cisco
Gatekeeper Transaction Message Protocol (GKTMP) servers. This happens when that endpoint moved to
the alternate gatekeeper while there were active calls. In addition, IRR messages may be sent that contain
call information for calls that were not previously known. For those IRRs, call records are constructed
and bandwidth is allocated accordingly.
• The gatekeeper creates a unique announcementIndication message for each alternate gatekeeper. If an
alternate gatekeeper receives a message that contains a gatekeeper identifier it does not recognize (which
might happen if the alternate gatekeeper is an alternate for one zone), but not another, that information is
simply ignored. However, the alternate gatekeeper detects errors in the configuration of the alternates by
examining those messages and it reports those errors to the user.
• The true power of the GUP is realized in the resolving of addresses for a remote zone. Instead of the
remote zone needing to send LRQs (either in sequence or blast) to all the gatekeepers, thus increasing the
messaging overhead on wide-area links, it now needs to send this query to just one of the gatekeepers in
the cluster. Coupled with the zone cluster remote command, it can round-robin between the gatekeepers
in the cluster and not attempt to send LRQs to other gatekeeper in the cluster if it receives a reject from
any one.
• In case a gateway was moved to an alternate gatekeeper, it always tries to register to that gatekeeper
unless you issue a no gateway and then a gateway command. When the endpoint's primary gatekeeper is
back online, the endpoint does not reregister to it unless the endpoint lost communication with the
alternate gatekeeper. It continues to use the alternate gatekeeper for its call routing information.

For more information, refer to Troubleshooting GUP, Alternate Endpoint and Load Balancing, document 18730.

Troubleshooting Issues with Alternate Endpoints

A calling endpoint can recover from a call setup failure by sending a setup message to one of the alternate
endpoints. The call can fail for many reasons:

• The gateway is down and gatekeeper is not aware of it at the time of sending the ACF or LCF.
• There are no resources on the gateway and that was not reported to the gatekeeper.
• There was an incorrect configuration on the main endpoint.

Note: The originating endpoint tries to contact the alternate gatekeepers only if the call fails before the alert
stage (alert or progress). If the calls fails due to user busy or no answer, the originating endpoint does
not try any other alternates.
The gatekeeper learns about the alternate for a certain endpoint either by manual configuration using the
gatekeeper endpoint alt-ep command or from any received RAS messages. Cisco supports a maximum of 20
alternates for each endpoint, no matter how the gatekeeper learns about them.

Here are some issues you need to consider:

• If the gatekeeper has the correct alternate endpoint as desired.

• If the gatekeeper includes the alternate endpoints in its LCF or ACF RAS messages.
• If the OGW tries to contact the alternates in case the main destination endpoint fails.

Use the following commands to verify alternate endpoints:

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• Verify that the gatekeeper has the correct alternate endpoints. To see if the gatekeeper has the right
alternate endpoints, use the show gatekeeper endpoints alternates command.
• Verify that the gatekeeper includes alternate endpoints in its LCF or ACF RAS messages. To see if the
gatekeeper sends the IP address for alternate endpoints, you can turn on debug h225 asn1 and look at the
ACF message or LCF.
• Verify that the OGW tries to contact alternates in case the main destination endpoint fails. Debugs to turn
on here are debug voip ccapi inout and debug h225 asn1. Check how the OGW reacts upon receiving
alternate endpoints in its ACF message.

For more information, refer to Troubleshooting GUP, Alternate Endpoint and Load Balancing, document 18730.

Troubleshooting Gatekeeper Endpoint Call Admission Issues

This section addresses some of the common issues that are known to result in endpoints not being able to make
calls involving Cisco gateways or third-party gateways and terminals, and Cisco gatekeepers.

When there is a problem with gatekeeper endpoint call admission, after configuring an H.323 endpoint to register
to a Cisco gatekeeper, the endpoints are not able to make calls. When this occurs, check the show gatekeeper
endpoint command to make sure the endpoints are all registered to the gatekeeper.

Admission Confirmed (Busy Tone Back)

If the Admission Confirmed (ACF) message has been sent by the gatekeeper and arrived at the endpoint side, but
the call still received a busy signal, check to see if the terminating IP address in the ACF is an expected valid
endpoint IP.

value RasMessage ::= admissionConfirm :

{
requestSeqNum 18
bandWidth 5120
callModel direct : NULL
destCallSignalAddress ipAddress :
{
ip '0AAAC80A'H
!--- The hex for IP, 0A AA C8 0A== 10.170.200.10.
port 1720
port 1720
}
irrFrequency 240
willRespondToIRR FALSE
uuiesRequested
{
setup FALSE
callProceeding FALSE
connect FALSE
alerting FALSE
information FALSE
releaseComplete FALSE
facility FALSE
progress FALSE
empty FALSE
}
}

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If the ACF has an IP address of the terminating endpoint, remove the gatekeeper and make a direct
endpoint-to-endpoint call to see if a call can be established.

Admission Reject (ARJ) rejectReason calledPartyNotRegistered

The following debug h225 asn1 command shows calledPartyNotRegistered.

*Mar 15 06:49:19.685: RAS OUTGOING PDU ::=

value RasMessage ::= admissionReject :
{
requestSeqNum 34
rejectReason calledPartyNotRegistered : NULL
}

This is a common reason for rejection. It is captured from the local or originating gatekeeper when the gatekeeper
has no information on where the called number should be terminated. There are two ways this problem can occur.
One reason is that the call terminates at a gateway, and the gateway is not registered with the E.164 address or
with a tech-prefix. To resolve this, make sure the gateway is registered with a tech-prefix to the gatekeeper.

The following is a corrected gateway configuration example.

interface Ethernet0/0
ip address 172.16.13.16 255.255.255.224
half-duplex
h323-gateway voip interface
h323-gateway voip id hwei-gk ipaddr 172.16.13.14 1718
h323-gateway voip h323-id gw2
h323-gateway voip tech-prefix 2
....
!
voice-port 2/0/0
!
voice-port 2/0/1
!
voice-port 2/1/0
station-id name BLARG
caller-id enable
!
voice-port 2/1/1
!
dial-peer cor custom
!
dial-peer voice 456 pots
destination-pattern 456
port 2/1/0
!
dial-peer voice 123 pots
destination-pattern 2415...
port 2/1/1
!
gateway
"show gatekeeper gw" from gatekeeper
GATEWAY TYPE PREFIX TABLE
=========================
Prefix: 1*
Zone hwei-gk master gateway list:
172.16.13.35:1720 gw1
Prefix: 2*

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Zone hwei-gk master gateway list:
172.16.13.16:1720 456

A second possible explanation for this error message arises if the called party is a terminal in a remote zone. It
might be that the terminal does not have a proxy enabled in the same gatekeeper zone where it is registered. By
default, a Cisco IOS gatekeeper uses a proxy for inter-zone terminal calls. Issue the show gatekeeper zone status
command to view the proxy. Either configure a proxy register to the same local zone as the terminal or issue the
no use-proxy hwei-gk default inbound-to terminal command or the no use-proxy hwei-gk default
outbound-from terminal command to disable the use of a proxy for terminal calls.

Note: Intrazone calls do not require the match of a zone prefix.

ARJ "rejectReason requestDenied"

*Mar 1 10:34:46.093: RAS OUTGOING PDU ::=

value RasMessage ::= admissionReject :
{
requestSeqNum 11084
rejectReason requestDenied : NULL
}

The rejection shown here comes about because the endpoint-requested bandwidth exceeds the limit configured in
the gatekeeper. To resolve this, increase the bandwidth in the gatekeeper using the bandwidth command under
the gatekeeper mode, or lower the bandwidth request from the endpoint.

The following example shows a call that failed because the bandwidth request exceeded the configured limit:

Value RasMessage ::= admissionRequest :

{
requestSeqNum 11084
callType pointToPoint : NULL
callModel gatekeeperRouted : NULL
endpointIdentifier {"6284945400000058"}
destinationInfo
{
e164 : "415525",
e164 : "415525"
}
srcInfo
{
e164 : "415526",
h323-ID : {"hwei-term"}
}
srcCallSignalAddress ipAddress :
{
ip '0AAAC837'H
port 1720
}
bandwidth 102400
!--- Requested bandwidth was 10240 K.
callReferenceValue 1022
conferenceID '37CE425F850A41468B40D72F145C5C14'H
activeMC FALSE
answerCall TRUE
canMapAlias FALSE
callIdentifier
{

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guid '4138E0D40EF0D14C9DB84E54F5190BF4'H
}
gatekeeperIdentifier {"hwei-gk"}
willSupplyUUIEs FALSE
}

*Mar 1 10:34:46.093: ARQ (seq# 11084) rcvd

*Mar 1 10:34:46.093: gk_rassrv_arq: arqp=0x62905E20, crv=0x3FE,
answerCall=1
*Mar 1 10:34:46.093: RAS OUTGOING PDU ::=

value RasMessage ::= admissionReject :

{
requestSeqNum 11084
rejectReason requestDenied : NULL
}
!--- The show gatekeeper zone status command is issued and it shows the
!--- bandwidth limit is much smaller then the requested bandwidth.
GATEKEEPER ZONES
================
HWEI-GK name Domain Name RAS Address PORT FLAGS
------- ----------- ----------- ----- -----
hwei-gk cisco.com 172.16.13.14 1719 LS
BANDWIDTH INFORMATION (kbps) :
Maximum total bandwidth :
Current total bandwidth : 0
Maximum interzone bandwidth : 4000 _-----limit was 4000K
Current interzone bandwidth : 0
Maximum session bandwidth :
........
hwei-gk1 cisco.com 172.16.13.37 1719 RS

For more information about VoIP bandwidth consumption, refer to Voice Over IP - Per Call Bandwidth
Consumption, document ID 7934.

If this rejection reason is offer but there is no bandwidth issue, see if the called party is a terminal and if there is a
proxy registered to the local zone. Issue the show gatekeeper zone status command to do that. Either configure a
proxy register to the same local zone as the terminal or issue the no use-proxy hwei-gk default inbound-to
terminal or no use-proxy hwei-gk default outbound-from terminal command to disable the use of a proxy for
terminal calls.

Verification Commands

This section describes a few show commands and debugs that can help you verify the configuration required on
the gatekeeper and the gateway. Sample show command outputs are included.

Certain show commands are supported by the Output Interpreter tool, which allows you to view an analysis of
show command output; a link to this tool can be found in the Cisco IOS Voice Troubleshooting Tools article.

show gatekeeper endpoint Command

The show gatekeeper endpoint command is used to verify the endpoint's registration status with the gatekeeper.
The normal outputs of this command are shown in the following example.

gatekeeper# show gatekeeper endpoint

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GATEKEEPER ENDPOINT REGISTRATION
================================
CallSignalAddr Port RASSignalAddr Port Zone Name Type Flags
--------------- ----- --------------- ----- --------- ---- -----
172.16.13.35 1720 172.16.13.35 50890 hwei-gk VOIP-GW
E164-ID: 2073418
E164-ID: 5251212
H323-ID: Router
Total number of active registrations = 1
!--- The endpoint is registered.
Gatekeeper# show gatekeeper endpoint
GATEKEEPER ENDPOINT REGISTRATION
================================
CallSignalAddr Port RASSignalAddr Port Zone Name Type Flags
--------------- ----- --------------- ----- --------- ---- -----
Total number of active registrations = 0
!--- The endpoint is not registered.

show gatekeeper gw Command

The show gatekeeper gw command is used to verify the endpoints registration status for the tech prefix. The
common outputs of this command are shown in the following example.

Gatekeeper# show gatekeeper gw

GATEWAY TYPE PREFIX TABLE
=========================
Prefix: 1*
Zone hwei-gk master gateway list:
172.16.13.35:1720 gw1

show gatekeeper zone status Command

The show gatekeeper zone status command is used to display the local zone status and the remote zone
information, as shown in the following example.

2611-3# show gatekeeper zone status

GATEKEEPER ZONES
================
HWEI-GK name Domain Name RAS Address PORT FLAGS
------- ----------- ----------- ----- -----
hwei-gk cisco.com 172.16.13.14 1719 LS
BANDWIDTH INFORMATION (kbps) :
Maximum total bandwidth :
Current total bandwidth : 0
Maximum interzone bandwidth : 4000
Current interzone bandwidth : 0
Maximum session bandwidth :
SUBNET ATTRIBUTES :
All Other Subnets : (Enabled)
PROXY USAGE CONFIGURATION :
Inbound Calls from all other zones :
to terminals in local zone hwei-gk : use proxy
to gateways in local zone hwei-gk : do not use proxy
to MCUs in local zone hwei-gk : do not use proxy
Outbound Calls to all other zones :
from terminals in local zone hwei-gk : use proxy
from gateways in local zone hwei-gk : do not use proxy
from MCUs in local zone hwei-gk : do not use proxy

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hwei-gk1 cisco.com 172.16.13.37 1719 RS

show gateway Command

The show gateway command is used to verify the registration status with a gatekeeper. The common outputs of
this command are shown in the following example:

Router# show gateway

Gateway Router/ww is registered to Gatekeeper hwei-gk
Alias list (CLI configured)
E164-ID 2073418
E164-ID 5251212
H323-ID Router
Alias list (last RCF)
E164-ID 2073418
E164-ID 5251212
H323-ID Router
H323 resource thresholding is Disabled
!--- The gateway is registered to gatekeeper (hwei-gk).

Router# show gateway

Gateway Router is not registered to any gatekeeper
Alias list (CLI configured)
E164-ID 2073418
E164-ID 5251212
H323-ID Router/WW
Alias list (last RCF)
H323 resource thresholding is Disabled
!--- The gateway is not registered to the gatekeeper.

debug h225 asn1 Command

The debug h225 asn1 command is the gatekeeper and Cisco gateway debug command. In this document, you are
looking only for the ARJ field and searching for the rejection reason. The following example is a sample output
showing the ARJ field.

Output from gateway:

*Mar 26 04:12:38.508: RAS INCOMING PDU ::=

value RasMessage ::= admissionReject :
{
requestSeqNum 34
rejectReason calledPartyNotRegistered : NULL
}

Output from gatekeeper:

*Mar 15 06:49:19.685: RAS OUTGOING PDU ::=

value RasMessage ::= admissionReject :
{
requestSeqNum 34
rejectReason calledPartyNotRegistered : NULL
}

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Troubleshoot Load Balancing

With the Load Balance feature, you can set the gatekeeper with a certain threshold for the number of calls,
memory, CPU, and number of registered endpoints. Once that threshold is reached, the gatekeeper moves
registered Cisco H.323 endpoints to an alternate gatekeeper or rejects new calls and registrations. Load balancing
is enabled by use of the following gatekeeper CLI command:

Router(config-gk)#load-balance {endpoints max-endpoints} {calls max-calls} {cpu max-%cpu}{memory max

When the threshold is met, the gatekeeper uses the RRJ RAS message to inform the endpoint about the alternate
gatekeepers and the reject reason. Upon receiving that message, the endpoint sends a new RRQ to the alternate
gatekeeper. Once the endpoint is registered with the alternate gatekeeper, it uses the GUP message to inform all
gatekeepers in the cluster about the new registered endpoint.

When troubleshooting, check the configuration on the gatekeeper and make sure that alternate gatekeepers and
load balancing are functional. To debug the load balancing feature, use debug gatekeeper load and debug h225
asn1 to see how the gatekeeper reacts when the threshold is met.

For more information, refer to Troubleshooting GUP, Alternate Endpoint and Load Balancing, document 18730.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values
H.323 networks have different kinds of configurations and call flows. See the Cisco Gateway to Gatekeeper
(H.235) and Gatekeeper to Gatekeeper (IZCT) Security Troubleshooting Guide, document 18729 to get
information about the following features:

• Intradomain Gateway to Gatekeeper Security -This security is based on H.235, in which H.323 calls are
authenticated, authorized, and routed by a gatekeeper. The gatekeeper is considered a known and trusted
entity. The gateway does not authenticate it when the gateway tries to register with it.
• Interdomain Gatekeeper to Gatekeeper Security -This security covers authenticating and authorizing of
H.323 calls between the administrative domains of Internet Telephone Service Providers (ITSPs) using
InterZone Clear Token (IZCT). This document covers only the portion of a call where the terminating
gatekeeper sends a token in its location confirmation (LCF) message so that it authenticates the
answerCall Admission Request (ARQ). Location request (LRQ) validation is not included in this feature.
LRQ validation is a feature scheduled for a future Cisco IOS release.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Internal Cause Code Table

Each H.323 and SIP standard cause code accurately reflects the nature of the associated internal failure. This
capability makes the H.323 and SIP call control protocols consistent with cause codes that are generated for
common problems. For each internal failure, an ITU-T Q.850 release cause code is also assigned andTable: maps
the new standard categories with the Q.850 release cause code and description that is assigned to each category.

Table: H.323 and SIP Standard Category With Corresponding Q.850 Cause Code Information

Q.850
Standard Category
Standard Category Cause Q.850 Release Cause Description
Description
Code
Typical scenarios include:
Indicates that the destination requested by
Unallocated • The number is not in
1 the calling user cannot be reached because
(unassigned) number the routing table, or it
the number is unassigned.
has no path across the
ISDN network.
Typical scenarios include:

• The wrong transit

network code was
No route to specified Indicates that the gateway is asked to route
dialed.
transit network 2 the call through an unrecognized
• The transit network
(national use) intermediate network.
does not serve this
equipment.
• The transit network
does not exist.
Typical scenarios include: CC_CAUSE_NO_ROUTE

• Domain Name System

Destination address
(DNS) resolution 3 Indicates that the called party cannot be
resolution failure
failure reached because the network that the call
• Invalid session target has been routed through does not serve the
in configuration desired destination.

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Typical scenarios include:

Indicates that the called party cannot be
Send special reached for reasons that are of a long-term
• The dialed number has 4
information tone nature and that the special information tone
a special condition
should be returned to the calling party.
applied to it.
Typical scenarios include:
Misdialed trunk prefix Indicates the erroneous inclusion of a trunk
5
(national use) • The wrong trunk prefix in a called party number.
prefix was dialed.
Typical scenarios include:
Indicates that the channel most recently
Channel unacceptable 6 identified is not acceptable to the sending
• Failed channel on the
entity for use in this call.
network.
Indicates that the user has been awarded the
Call awarded and Typical scenarios include:
incoming call and that the incoming call is
being delivered in an 7
being connected to a channel already
established channel • Successful call.
established to that user for similar calls.
Typical scenarios include:
Preemption 8 Indicates the call is being pre-empted.
• Emergency services
Typical scenarios include: Indicates the call is being pre-empted and
Preemption. Circuit
9 the circuit is reserved for reuse by
reserved for reuse
• Emergency services pre-empting exchange.
Typical scenarios include:
Indicates that the call is being cleared
Normal call clearing 16 because one of the users involved with the
• A call participant hung
call has requested that the call be cleared.
up.
Indicates that the called party is unable to
accept another call because the user busy
Typical scenarios include:
condition has been encountered. This cause
User busy 17 value can be generated by the called user or
• User is already using
by the network. In the case of user
the telephone.
determined user busy, it is noted that the
user equipment is compatible with the call.
Used when the called party does not respond
Typical scenarios include:
to a call establishment message with either
an alerting or connect indication within the
No user responding • The user is not 18
time allotted. The number that is being
answering the
dialed has an active D-channel, but the far
telephone.
end chooses not to answer.
Used when the called party has been alerted
Typical scenarios include:
but does not respond with a connect
No answer from the indication within the time allotted. This
• The user is not 19
user (user alerted) cause is not generated by Q.931 procedures
answering the
but can be generated by internal network
telephone.
timers.
Subscriber absent Typical scenarios include: 20 Used when a mobile station has logged off,
radio contact is not obtained with a mobile

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• The user lost network station, or if a personal telecommunication

connectivity or is out user is temporarily not addressable at any
of range. user-network interface.
Indicates that the equipment sending this
cause code does not wish to accept this call,
although it could have accepted the call
because the equipment sending the cause is
Typical scenarios include:
neither busy nor incompatible.
• Subscriber has a
Call rejected 21
service constraint that
Might also be generated by the network
does not accept this
indicating that the call was cleared because
call.
of a supplementary service constraint. The
diagnostic field might contain additional
information about the supplementary service
and reason for rejection.
Returned to a calling party when the called
Typical scenarios include:
number indicated by the calling party is no
Number changed 22 longer assigned. The new called party
• A subscriber has
number might be optionally included in this
changed their number.
diagnostic field.
Typical scenarios include: Used by a general ISUP protocol
Redirection to a new
23 mechanism that decides that the call should
destination
• Call is forwarded be sent to a different called number.
Indicates that the destination indicated by
Typical scenarios include: the user cannot be reached because an
Exchange routing error 25 intermediate exchange has released the call
• Network is overloaded due to reaching a limit in executing the hop
counter procedure.
Typical scenarios include:
Nonselected user Indicates that the user has not been awarded
26
clearing the incoming call.
• Called number failure
Typical scenarios include:
CC_CAUSE_DESTINATION_OUT_
• Transmission Control OF_ORDER
Protocol (TCP) socket
connection failure
• Problem sending an Indicates that the destination indicated by
H.323 SETUP the user cannot be reached because the
Socket failure 27
• Problem sending a destination's interface is not functioning
Session Initiation correctly.
Protocol (SIP)
INVITE
• Send or receive error The signaling message cannot be delivered
occurs on connected to the remote party.
socket
Invalid number format Typical scenarios include: 28 Indicates that the called party cannot be
reached because the called party number is
not in a valid format or is not complete.

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• the caller is calling out

using a network type
number (enterprise)
rather instead of
Unknown or National.
Typical scenarios include:
Indicates that a supplementary service
Facility rejected 29 requested by the user cannot be provided by
• A network service is
the network.
not functioning.
Typical scenarios include: Included in the STATUS message when the
Response to STATUS reason for generating the STATUS message
30
ENQUIRY • A STATUS message is was the prior receipt of a STATUS
returned. ENQUIRY message.
Typical scenarios include:
Reports a normal event only when no other
Normal, unspecified 31
cause in the normal class applies.
• Normal operation
Typical scenarios include:
Indicates that there is no appropriate circuit
No circuit/channel
• No B-channels are 34 or channel presently available to handle the
available
available to make the call.
selected call.
Typical scenarios include: Indicates that the network is not functioning
Network out of order 38 correctly and that the condition is likely to
• Network failure. last for an extended period.
Typical scenarios include:
Permanent frame mode Included in a STATUS message to indicate
connection is out of 39 that a permanently established frame mode
• Equipment or section
service connection is out of service.
failure.
Included in a STATUS message to indicate
Permanent frame mode Typical scenarios include:
that a permanently established frame mode
connection is 40
connection is operational and capable of
operational • Normal operation.
carrying user information.
Typical scenarios include: Indicates that the network is not functioning
Temporary failure 41 correctly and that the condition is likely to
• Network failure. be resolved quickly.
Typical scenarios include: Indicates that the switching equipment
Switching equipment
42 generating this cause is experiencing high
congestion
• High traffic traffic.
Typical scenarios include:

• Usually reported when

the far-end ISDN Indicates that the network could not deliver
Access information
switch removes some 43 access information to the remote user as
discarded
piece of information requested.
before
tandem-switching a
call.
Typical scenarios include: 44

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Requested • Occurs during glare Returned when the circuit or channel

circuit/channel not condition when both indicated by the requested entity cannot be
available sides are selected provided by the other side of the interface.
top-down or
bottom-up. Change the
Allocation Direction
so that one end is
top-down and the other
is bottom-up.
Typical scenarios include:
Indicates that there are no pre-emptable
Precedence call • Caller is busy and the
46 circuits or that the called user is busy with a
blocked priority level of active
call of equal or higher pre-emptable level.
call is equal or higher
than the incoming call.
Typical scenarios include:
CC_CAUSE_NO_RESOURCE
Internal resource • Out of memory
47
allocation failure • Internal access to the
TCP socket is Indicates a "resource unavailable" event.
unavailable
CC_CAUSE_QOS_UNAVAILABLE
Typical scenarios include:
QoS error 49
• Quality of service
Indicates that the requested QoS cannot be
(QoS) error
provided.
Typical scenarios include:
Indicates that the user has requested a
Requested facility not
• The caller is trying to 50 supplementary service that the user is not
subscribed
use a service that is not authorized to use.
permitted.
Typical scenarios include:
Indicates that although the calling party is a
Outgoing calls barred
member of a CUG for the outgoing CUG
within Closed User • Subscriber 53
call, outgoing calls are not allowed for this
Group (CUG) configuration contains
member of the CUG.
this limitation.
Typical scenarios include:
Indicates that although the called party is a
Incoming calls barred
member of a CUG for the incoming CUG
within Closed User • Subscriber 55
call, incoming calls are not allowed for this
Group (CUG) configuration contains
member of the CUG.
this limitation.
Typical scenarios include:
Indicates that the user has requested a bearer
Bearer capability not capability which is implemented on the
• The caller is not 57
authorized equipment but the user is not authorized to
authorized to use the
use.
bearer capability.
Bearer capability not Typical scenarios include: 58 Indicates that the user has requested a bearer
presently available capability which is implemented by the
equipment and is currently unavailable.

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• A call is placed with a

bearer capacity that the
service provider does
not have the capacity
to supply.
Inconsistency in
Typical scenarios include: Indicates that there is an inconsistency in the
designated outgoing
62 designated outgoing access information and
access information and
• Network error. subscriber class.
subscriber class
Typical scenarios include: Reports a service or option not available
Service or option not
63 event only when no other cause in the
available, unspecified
• Service not available. service or option not available class applies.
Typical scenarios include:
CC_CAUSE_BEARER_CAPABILITY_
NOT_IMPLEMENTED
• No codec match
Media negotiation occurred.
65
failure • H.323 or H.245
Indicates that the equipment sending this
problem leading to
cause does not support the bearer capability
failure in media
requested.
negotiation
Typical scenarios include:
Indicates that the equipment sending this
Channel type not
66 cause does not support the channel type
implemented • Channel type match
requested.
not found.
Typical scenarios include:
Indicates that the equipment sending this
Requested facility not
69 cause does not support the requested
implemented • Service type match not
supplementary service.
found.
Indicates that the calling party has requested
Only restricted digital
Typical scenarios include: an unrestricted bearer service but that the
information bearer
70 equipment sending this cause only supports
capability is available
• Routing error. the restricted version of the requested bearer
(National use)
capacity.
Typical scenarios include: Reports a service or option not implemented
Service or option not
event only when no other cause in the
implemented, 79
• Service not service or option not implemented class
unspecified
implemented. applies.
Typical scenarios include:
Indicates that the equipment sending the
• The far-end switch did
Invalid call reference cause has received a message with a call
not recognize the call 81
value reference which is not currently in use on
reference for a
the user-network interface.
message sent by the
gateway.
Typical scenarios include:
Identified channel does Indicates a call attempt on a channel that is
82
not exist not configured.
• Fractional PRI error.
Typical scenarios include: 83

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A suspended call • Call ID mismatch Indicates a call resume has been attempted
exists, but this call with a call identity which differs from that
identity does not in use for any presently suspended calls.
Typical scenarios include: Indicates that the network has received a call
Call identity in use 84 suspended request containing a call identity
• Equipment error. which is already in use for a suspended call.
Indicates that the network has received a call
Typical scenarios include:
resume request containing a call identity
No call suspended 85
information element which does not indicate
• Equipment error.
any suspended call.
Typical scenarios include:
Indicates that the network has received a call
Call having the
identity information element indicating a
requested call identity • Network timeout 86
suspended call that has in the meantime
has been cleared • Call cleared by remote
been cleared wile suspended.
user.
Typical scenarios include:
User is not a member Indicates that the called user for the
of Closed User Group 87 incoming CUG call is not a member of the
• Caller is not
(CUG) specified CUG.
authorized.
Typical scenarios include:

• Number dialed is not

capable of this type of
Indicates that the equipment sending this
call.
Incompatible cause has received a request to establish a
• Caller is calling a 88
destination call which has compatibility attributes which
restricted line in
cannot be accommodated.
unrestricted mode.
• Caller is calling a
POTS phone using
unrestricted mode.
Typical scenarios include:
Nonexistent Closed Indicates that the specified CUG does not
90
User Group (CUG) • Configuration or exist.
dialing error.
Typical scenarios include:
Invalid transit network Indicates that a transit network identification
selection (National • Network error. 91 was received which is of an incorrect
use) • Identification format.
mismatch
Typical scenarios include: CC_CAUSE_INVALID_MESSAGE
Invalid message
95
received error • An invalid message
was received Indicates an invalid message event.
Mandatory IE missing Typical scenarios include: 96 CC_CAUSE_MANDATORY_IE_
error MISSING
• Mandatory Contact
field missing in SIP
message. Indicates that the equipment sending this

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• Session Description cause code has received a message that is

Protocol (SDP) body is missing an information element (IE). This
missing. IE must be present in the message before the
message can be processed.
Indicates that the equipment sending this
Typical scenarios include:
Message type cause has received a message which is
nonexistent or not 97 missing an information element that must be
• Message type
implemented present in the message before the message
information is missing.
can be processed.
Typical scenarios include:
Message not Indicates that the equipment sending this
compatible with call cause has received a message such that the
• ISDN protocol
state or message type 98 procedures do not indicate that this is a
mismatch
nonexistent or not permissible message to receive while in this
• ISDN state machine
implemented call state.
violation
Indicates that the equipment sending this
cause has received a message which
An information
Typical scenarios include: includes information elements or parameters
element or parameter
99 not recognized because the information
does not exist or is not
• Element mismatch element or parameter names are not defined
implemented
or are defined but not implemented by the
equipment.
CC_CAUSE_INVALID_IE_ CONTENTS

Typical scenarios include:

Indicates that the equipment sending this
Invalid IE contents
• SIP Contact field is 100 cause code has received an IE that it has
error
present, but format is implemented. However, the equipment
bad sending this cause code has not
implemented one or more of the specific
fields.
Typical scenarios include: CC_CAUSE_MESSAGE_IN_
INCOMP_CALL_STATE
Message in invalid call • An unexpected
101
state message was received
that is incompatible Indicates that a message has been received
with the call state that is incompatible with the call state.
Typical scenarios include:

• No H.323 call
CC_CAUSE_RECOVERY_ON_
proceeding
TIMER_EXPIRY
• No H.323 alerting or
Call setup timeout connect message
102
failure received from the
Indicates that a procedure has been initiated
terminating gateway
by the expiration of a timer in association
• Invite expires timer
with error handling procedures.
reached maximum
number of retries
allowed

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Indicates that the equipment sending this

Parameter nonexistent Typical scenarios include:
cause has received a message which
or not implemented-
103 includes parameters not recognized because
passed on (National • Configuration
the parameters are not defined or are defined
use) mismatch.
but not implemented on the equipment.
Typical scenarios include: Indicates that the equipment sending this
Message with
cause has discarded a received message
unrecognized 110
• Unrecognized which includes a parameter that is not
parameter discarded
parameter. recognized.
Typical scenarios include: Reports a protocol error event only when no
Protocol error,
111 other cause in the protocol error class
unspecified
• Protocol error. applies.
CC_CAUSE_INTERWORKING
Typical scenarios include:

• Failed to send message

Internal error 127 Indicates that there has been interworking
to Public Switched
with a network that does not provide causes
Telephone Network
for actions it takes. Precise cause cannot be
(PSTN)
ascertained.

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This article describes troubleshooting features and tips for the Cisco SIP IP phone 7960.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Troubleshooting Features
♦ 1.1 Table: RJ-11-to-RJ-45 Pinouts
• 2 Troubleshooting Tips
♦ 2.1 Cisco SIP IP Phone Is Unprovisioned or Is Unable to Obtain an IP
Address
♦ 2.2 Cisco SIP IP Phone Does Not Register With the SIP Proxy or SIP
Registrar Server
♦ 2.3 Outbound Calls Cannot Be Placed from a Cisco SIP IP Phone
♦ 2.4 Inbound Calls Cannot Be Received on a Cisco SIP IP Phone
♦ 2.5 Poor Voice Quality on the Cisco SIP IP Phone
♦ 2.6 DTMF Digits Do Not Function Properly
♦ 2.7 Cisco SIP IP Phones Do Not Work When Plugged into a
Line-Powered Switch
♦ 2.8 Call Transfer Does Not Work Correctly
♦ 2.9 Some SIP Messages are Retransmitted Too Often

Troubleshooting Features
The following is a list of features on the Cisco SIP IP phone that you can use for troubleshooting:

• Settings button to Network Configuration soft key-Use to view or modify the network configuration of
the phone.
• Settings button to SIP Configuration soft key-Use to view or modify a phone's SIP settings.
• Settings button to Status-Display configuration or initialization errors.
• Call messages on LED screen-Display basic SIP message flows.
• Pressing i or ? key twice during a call-Displays real-time transferring and receiving call statistics. This
option is recommended for troubleshooting voice-quality issues.

In addition to the features listed above, the EIA/TIA-232 (RS-232) port located on the back of the Cisco SIP IP
phone 7960 is a console port and can be used to gather debug information.

The EIA/TIA-232 port is password-protected and requires a custom RJ-11-to-RJ-45 cable.

Note: For a PC connection, the RJ-45 connection needs a DB-9 female DTE adapter or an RJ-45 crossover
cable for an octal async connection. You must enter the password "cisco" must be entered to enable any

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output to be seen via the EIA/TIA-232 port. The connection baud rate, parity, start bits, and stop bits are
9600, N, 8, and 1.
To use the console port, use a RJ-11-to-RJ-45 custom cable to connect the EIA/TIA-232 port to a PC.

Table: RJ-11-to-RJ-45 Pinouts lists the RJ-11-to-RJ-45 cable pinouts.

Table: RJ-11-to-RJ-45 Pinouts

RJ-11 or RJ-12 RJ-45

2 6
3 4
4 3

To connect the console port, complete the following tasks:

1. Insert the RJ-11 end of the rolled cable into the EIA/TIA-232 port on the back of the phone.
2. Use an RJ-45-to-DB-9 female DTE adapter (labeled TERMINAL) to connect the console port to a PC
running terminal emulation software.
3. Insert the RJ-45 end of the rollover cable into the DTE adapter.
4. From the console terminal, start the terminal emulation program.
5. Type "cisco". A prompt is displayed.
6. At the prompt, you can issue the following commands to assist you in troubleshooting and debugging the
phone:

• debug error-Displays error messages that are occurring in the call flow process
• debug sip-message-Enables you to view a text display of a call flow

Troubleshooting Tips
This section provides tips for resolving the following Cisco SIP IP phone problems:

• Cisco SIP IP Phone Is Unprovisioned or Is Unable to Obtain an IP Address

• Cisco SIP IP Phone Does Not Register With the SIP Proxy or SIP Registrar Server
• Outbound Calls Cannot Be Placed from a Cisco SIP IP Phone
• Inbound Calls Cannot Be Received on a Cisco SIP IP Phone
• Poor Voice Quality on the Cisco SIP IP Phone
• DTMF Digits Do Not Function Properly
• Cisco SIP IP Phones Do Not Work When Plugged into a Line-Powered Switch
• Call Transfer Does Not Work Correctly
• Some SIP Messages are Retransmitted Too Often

For more information about Cisco SIP IP phones, see the Cisco IP Phone Administrator Guides for SIP.

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Cisco SIP IP Phone Is Unprovisioned or Is Unable to Obtain an IP Address

To determine why a phone is unprovisioned or unable to obtain an IP address, perform the following tasks as
necessary:

• If using TFTP to download configuration files, verify that the SIPDefault.cnf file and the phone-specific
configuration file (SIPmac.cnf where mac is the MAC address of the phone) exist and are configured
correctly.
• Verify that the TFTP server is working properly.
• Verify that the Cisco SIP IP phone network configuration parameters are properly configured and the
phone is obtaining the proper IP addressing information (IP address, subnet mask, default gateway, TFTP
server, and so forth.)
• Press the Settings button, select Status, and then Status Messages to view messages for missing files or
other errors.
• If the DHCP server has an IP subnet mask that is different from the one for the Cisco SIP IP phone, verify
that "ip helper-address" address is enabled on the local router.
• Verify that the Cisco SIP IP phone software image (P0S3xxyy.bin where xx is the version number and yy
is the subversion number) was downloaded from the Cisco website in binary format.

Cisco SIP IP Phone Does Not Register With the SIP Proxy or SIP Registrar
Server
To determine why a phone does not register with a SIP proxy or SIP registrar server, perform the following tasks
as necessary:

Note: The character "x" displayed to the right of a line icon indicates that registration has failed.

• Verify that phone registration with a proxy server is enabled (via the proxy_register parameter in the
configuration files). By default, registration during initialization is disabled.
• Verify that the IP address (proxy1_address parameter) of the primary SIP proxy server to be used by the
phones is valid.
• If a Fully Qualified Domain Name (FQDN) is specified in the proxy1_address parameter, verify that the
DNS server is configured to resolve the FQDN as a DNS A-record type.
• Verify that the Cisco SIP proxy server has been configured to require authentication. If it has, ensure that
an authentication name and password have been defined in the Cisco SIP IP phone-specific configuration
file (through the use of the linex_authname and linex_password parameters).
• The Cisco SIP IP phone currently supports the HTTP Digest authentication method. Verify that the
authentication method required by the Cisco SIP proxy server (through the use of the AuthScheme
directive in the sipd.conf file) is HTTP Digest.
• Verify that a registration request hasn't expired. By default, Cisco SIP IP phones reregister every 3600
seconds, but this value can be modified through the use of the time_reqister_expires parameter.

Outbound Calls Cannot Be Placed from a Cisco SIP IP Phone

If a call cannot be placed from a Cisco SIP IP phone, perform the following tasks as necessary:

• Verify that the Cisco SIP IP phone network configuration IP address parameters have been correctly
entered or received from a DHCP server.

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• Verify that the Cisco SIP proxy server used by the phone is working properly.
• Verify that the Cisco SIP proxy server is correctly configured for routes or registrations to the remote
destination.
• Verify that the remote SIP device is available.
• Verify that a dial plan has been defined in the dialplan.xml file and if so, that the configuration is correct.
This file should have been downloaded from CCO to the root directory of your TFTP server.
• Determine which error tones are being received and map those tones to the messages displayed on the
phone's LCD (SIP 4xx messages, and so forth.)

Inbound Calls Cannot Be Received on a Cisco SIP IP Phone

If inbound calls cannot be received on a Cisco SIP IP phone, perform the following tasks as necessary:

• Verify that the line (user portion) was defined in the Request-URI or the SIP INVITE request. The Cisco
SIP IP phone requires this information to determine the proper line to ring.
• Verify that the Request-URI is sent to port 5060 of the phone's IP address. The phone listens on UDP port
5060.
• Verify that the Cisco SIP IP phone is registered with the local proxy server.

Poor Voice Quality on the Cisco SIP IP Phone

If a call's voice quality is compromised on the Cisco SIP IP phone, perform the following tasks as necessary:

• Check the network path for errors, packet drops, loss, loops, and so forth.
• Verify that the ToS level for the media stream being used has been correctly set (through the tos_media
parameter in the configuration file).
• Verify that the Cisco SIP IP phone is plugged into a switch rather than a hub to avoid excessive collisions
and packet loss.
• Ensure that there is enough bandwidth on the network for the selected codec (especially for calls over a
WAN).
• Press the i or ? button twice on the phone during the call to view realtime transferring and receiving call
statistics.
• Determine whether the problem occurs with the handset, headset, or speaker phone, or with all of them.

DTMF Digits Do Not Function Properly

If DTMF digits are not functioning properly, perform the following tasks as necessary:

• If out-of-bound signaling through the AVT tone method has been enabled (through the dtmf_outofband
configuration file parameter), verify that the remote device supports AVT tones (as defined in RFC 2833).
If AVT tones have been enabled and the remote device does not support AVT tones, check for packet loss
in the end-to-end path.
• Find out which codec is being used. Lower bandwidth codecs yield poorer results if AVT tones are not
supported because the DTMF digits are carried in audio.
• Verify the length of the tones being created. The tone must have a minimum signal duration of 40 ms
with signaling velocity (tone and pause) of no less than 93 ms (as defined in RFC 2833).

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Cisco SIP IP Phones Do Not Work When Plugged into a Line-Powered

Switch
If the Cisco SIP IP phones do not work when plugged into a line-powered switch, perform the following tasks:

• Verify that the phone is running version 2.0 or higher of the Cisco SIP IP Phone software. (Line-powered
support was not available in version 1.0.)
• Verify that the network media type Network Settings parameter is set to auto-negotiation (auto).

Call Transfer Does Not Work Correctly

If call transfer does not work correctly, verify that the remote SIP device that is sending the call is using the SIP
BYE/Also: method (as defined in Internet draft sip-cc-01.txt.)

Some SIP Messages are Retransmitted Too Often

The Cisco SIP IP phone has several timers (INVITE request retries, BYE request retries, etc.) that can be
configured using the sip_invite_retx and sip_retx configuration file parameters. In most networks, the default
values work fine, however, conditions such as network delay, slower-processing proxy servers, and packet loss
might require that the timers be adjusted. If some SIP messages appear to be retransmitted too often, adjust these
parameters.

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This article provides tips for resolving the following Cisco SIP gateway problems:

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Unable to Make Outbound Calls from the Cisco SIP Gateway to a SIP Endpoint
• 2 Unable to Make Inbound Calls to a PSTN Through a Cisco SIP Gateway
• 3 Calls to a PSTN via the Cisco SIP Gateway Fail with a "400 Bad Request"
Response
♦ 3.1 Table: SIP Header Fields
• 4 Voice Quality Is Compromised on Calls Through or From the Cisco SIP
Gateway
• 5 Some SIP Messages Are Retransmitted Too Often
• 6 Call Transfer Does Not Work Correctly
• 7 Troubleshooting Commands

Unable to Make Outbound Calls from the Cisco SIP Gateway

to a SIP Endpoint
If a call cannot be placed from the Cisco SIP gateway, perform the following tasks as necessary:

• Verify that the voice ports are properly configured and enabled for the PSTN-side signaling protocol.
• Verify that there is a valid VoIP dial peer configured that meets the following requirements:
♦ Matches the required destination pattern
♦ Is SIP-enabled (through the session protocol sipv2 command)
♦ Has the correct dial peer session target defined (through the 'session target 'sip-server command
♦ Has the codec correctly defined
• Using the ping command, verify that the SIP gateway can communicate through IP with the SIP proxy or
remote SIP device.
• If the SIP proxy server is defined through the use of a FQDN, verify that the DNS server is correctly
configured to resolve that address using a DNS SRV record.
• Ensure that the time zone format configured on the SIP gateway is GMT.
• Check the debug ccsip all | calls | error | events | messages | states command output for protocol errors.

Unable to Make Inbound Calls to a PSTN Through a Cisco SIP

Gateway

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If inbound calls to a PSTN cannot be made through the Cisco SIP gateway, perform the following tasks as
necessary to determine the cause:

• Verify that the voice ports are correctly configured and enabled for the PSTN-side signaling protocol.
• Verify that a valid POTS dial peer is configured and that it matches the required destination pattern.
• Using the ping command, verify that the Cisco SIP gateway can communicate with the SIP proxy server
or remote SIP device through IP.
• If the inbound call has any hostnames defined as a FQDN, ensure that the proper DNS configuration is
enabled on the Cisco SIP gateway (to resolve the hosts).
• View the debug ccsip all | calls | error | events | messages | states command output for protocol errors.

Calls to a PSTN via the Cisco SIP Gateway Fail with a "400
Bad Request" Response
If the Cisco SIP gateway does not like part of a SIP message (header or SDP), the call attempt fails with a "400
Bad Request" response.

To determine whether the call failed because of a SIP header error, issue the debug ccsip command that displays
information on the error message, or verify that the required SIP header elements exist as defined in RFC 2543.
SIP header fields are shown in Table: SIP Header Fields.

Table: SIP Header Fields

Header Field Definition

The Call-ID general-header field uniquely identifies a specific invitation or all registrations of a
specific client. Note that a single multimedia conference can give rise to several calls with
Call-ID
different Call-IDs. For example, if a user invites a single individual several times to the same
(long-running) conference.
The Contact general-header field MUST appear in INVITE and REGISTER requests and in 200
Contact responses. It can appear in ACK, and in other 1xx, 2xx, 3xx, 485 responses. In general, it
provides a URL where the user can be reached for further communications.
The Content-Length entity-header field indicates the size of the message-body, in decimal
Content-Length
number of octets, sent to the recipient.
The Content-Type entity-header field indicates the media type of the message-body sent to the
Content-Type
recipient.
Users MUST add the CSeq (command sequence) general-header field to every request. A CSeq
header field in a request contains the request method and a single decimal sequence number
chosen by the requesting client, unique within a single value of Call-ID. The sequence number
MUST be expressed as a 32-bit unsigned integer. The initial value of the sequence number is
arbitrary, but MUST be less than 2**31. Consecutive requests that differ in request method,
Cseq headers, or body, but have the same Call-ID MUST contain strictly monotonically increasing
and contiguous sequence numbers; sequence numbers do not wrap around. Retransmissions of
the same request carry the same sequence number, but an INVITE with a different message body
or different header fields (a "re-invitation") acquires a new, higher sequence number. A server
MUST echo the CSeq value from the request in its response. If the Method value is missing in
the received CSeq header field, the server fills it in appropriately.

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Date is a general-header field. Its syntax is:

SIP-date = rfc1123-date
Date
Note that unlike HTTP/1.1, SIP only supports the most recent RFC 1123 [29] formatting for
dates.
Diversion Note: Currently gateway uses Diversion header in initial outgoing messages.
The Expires entity-header field gives the date and time after which the message content expires.

This header field is currently defined only for the REGISTER and INVITE methods. For
Expires REGISTER, it is a request and response-header field. In a REGISTER request, the client
indicates how long it wants the registration to be valid. In the response, the server indicates the
earliest expiration time of all registrations. The server MAYchoose a shorter time interval than
that requested by the client, but SHOULD NOT choose a longer one.
Requests and responses MUST contain a From general-header field, indicating the initiator of
the request. The From field MUST contain a tag. The server copies the From header field from
the request to the response. The optional "display-name" is meant to be rendered by a
human-user interface. A system SHOULD use the display name "Anonymous" if the identity of
From the client is to remain hidden.

The SIP-URL MUST NOT contain the "transport-param", "maddr-param", "ttl-param", or

"headers"elements. A server that receives a SIP-URL with these elements removes them before
further processing.
The Max-Forwards request-header field may be used with any SIP method to limit the number
of proxies or gateways that can forward the request to the next downstream server. This can also
be useful when the client is attempting to trace a request chain which appears to be failing or
looping in mid chain.

The Max-Forwards value is a decimal integer indicating the remaining number of times this
request message is allowed to be forwarded.
Max-Forwards
Each proxy or gateway recipient of a request containing a Max-Forwards header field MUST
check and update its value before forwarding the request. If the received value is zero (0), the
recipient MUST NOT forward the request. Instead, for the OPTIONS and REGISTER methods,
it MUST respond as the final recipient. For all other methods, the server returns 483 (too many
hops).

If the received Max-Forwards value is greater than zero, then the forwarded message MUST
contain an updated Max-Forwards field with a value decremented by one (1).
The Require request-header field is used by clients to tell useragent servers about options that
the client expects the server to support in order to properly process the request. If a server does
Require
not understand the option, it MUST respond by returning status code 420 (bad extension) and
list those options it does not understand in the Unsupported header.
The Server response-header field contains information about the software used by the user agent
Server
server to handle the request.
Timestamp The timestamp general-header field describes when the client sent the request to the server. The
value of the timestamp is of significance only to the client and it MAY use any time scale. The
server MUST echo the exact same value and MAY, if it has accurate information about this, add
a floating point number indicating the number of seconds that have elapsed since receiving the

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request. The timestamp is used by the client to compute the round-trip time to the server so that
it can adjust the time out value for retransmissions.
The To general-header field specifies recipient of the request, with the same SIP URL syntax as
the From field.
To
Requests and responses MUST contain a To general-header field, indicating the desired recipient
of the request. The optional "display-name"is meant to be rendered by a human-user interface.
The UAS or redirect server service processing a request MUST always add a tag to To-header.
The User-Agent general-header field contains information about the client user agent originating
User-Agent
the request.
The Via field indicates the path taken by the request so far. This prevents request looping and
ensures replies take the same path as the requests, which assists in firewall traversal and other
Via
unusual routing situations. When the UAC creates a request, it MUST insert a Via into that
request.
Possible SDP-related errors are as follows:

• SDP_ERR_INFO_UNAVAIL
• SDP_ERR_VERSINFO_INVALID
• SDP_ERR_CONNINFO_IN
• SDP_ERR_CONNINFO_IP
• SDP_ERR_CONNINFO_NULL
• SDP_ERR_CONNINFO_INVALID
• SDP_ERR_MEDIAINFO_TYPE
• SDP_ERR_MEDIAINFO_INVALID
• SDP_ERR_MEDIAINFO_NULL
• SDP_ERR_OWNERINFO_NULL
• SDP_ERR_OWNERINFO_SESSID_NULL
• SDP_ERR_OWNERINFO_SESSID_INVALID
• SDP_ERR_OWNERINFO_VERSID_NULL
• SDP_ERR_OWNERINFO_VERSID_INVALID
• SDP_ERR_OWNERINFO_IN
• SDP_ERR_OWNERINFO_IP
• SDP_ERR_TIMEINFO_ST_NULL
• SDP_ERR_TIMEINFO_ET_NULL
• SDP_ERR_TIMEINFO_ST_INVALID
• SDP_ERR_TIMEINFO_ET_INVALID
• SDP_ERR_ATTRINFO_INVALID
• SDP_ERR_ATTRINFO_NULL
• SDP_ERR_AUDIO_MEDIA_UNAVAIL
• SDP_ERR_MEDIAINFO_PORT_INVALID
• SDP_ERR_MEDIAINFO_MALLOC_FAIL
• SDP_ERR_ATTRINFO_MALLOC_FAIL

Possible CheckRequest errors are as follows:

• CHK_REQ_FAIL_MISMATCH_CSEQ
• CHK_REQ_FAIL_INVALID_CSEQ
• CHK_REQ_FAIL_FROM_TO
• CHK_REQ_FAIL_VERSION
• CHK_REQ_FAIL_METHOD_UNKNOWN

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• CHK_REQ_FAIL_REQUIRE_UNSUPPORTED
• CHK_REQ_FAIL_CONTACT_MISSING
• CHK_REQ_FAIL_MISMATCH_CALLID
• CHK_REQ_FAIL_MALFORMED_CONTACT
• CHK_REQ_FAIL_MALFORMED_RECORD_ROUTE

Voice Quality Is Compromised on Calls Through or From the

Cisco SIP Gateway
If the voice quality on calls through or from the Cisco SIP gateway is compromised, perform the following tasks
as necessary to determine the cause:

• Check the network path for errors, packet drops, loss, loops, and so forth.
• Verify that the TOS bits have been correctly set in the VoIP dial peer through the use of the ip
precedence command.
• To minimize excessive collisions and packet loss, connect the Cisco SIP gateway to a switch rather than a
hub.
• Verify that enough bandwidth exists on the network for the configured codec (especially for calls over a
WAN).
• View the output of the show interface command for packet drops. View the output of the show voice dsp
command for DSP-related issues.
• Determine whether errors exist on the voice ports that could be causing the problems.

Some SIP Messages Are Retransmitted Too Often

The Cisco SIP gateway has SIP timers (INVITE request retries, BYE request retries) configured under the SIP
UA through the use of the timers trying number, timers expires time, and retry invite number commands. In
most networks, the default values work well, but conditions such as network delay, slower-processing proxy
servers, and packet loss might require that the timers be adjusted. If some SIP messages appear to be retransmitted
too often, adjust these parameters.

Call Transfer Does Not Work Correctly

If call transfer does not work correctly, perform the following tasks to determine the cause:

• Verify that the application session is defined on the VoIP and POTS dial peers.
• Verify that the remote SIP device that is sending the call through the use of the SIP BYE/Also: method
(as defined in Internet draft sip-cc-01.txt).
• Use the debug voip ccapi inout command to verify that a dial peer that has application session defined is
matched. The application used after the BYE request is sent should be "session" instead of "SESSION."

Troubleshooting Commands
There are several debug commands that are useful for troubleshooting problems with SIP, as follows:

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
• debug ccsip all
• debug ccsip calls
• debug ccsip error
• debug ccsip events
• debug ccsip info
• debug ccsip media
• debug ccsip messages
• debug ccsip preauth
• debug ccsip states

Details about these commands can be found in the Cisco IOS Debug Command Reference.

Note: The output from these commands can be filtered. For more information, see the SIP Debug Output
Filtering Support.
The following show and debug commands shown can be used to troubleshoot the Cisco SIP gateway:

• show sip status-Displays the SIP user agent listener status.

sip-2600a# show sip status

SIP User Agent Status
SIP User Agent for UDP : ENABLED
SIP User Agent for TCP : ENABLED
SIP max-forwards : 6

• show sip statistics-Displays SIP user agent statistics.

router# show sip statistics

SIP Response Statistics (Inbound/Outbound)
Informational:
Trying 3/0, Ringing 3/0,
Forwarded 0/0, Queued 0/0,
SessionProgress 0/0
Success:
OkInvite 3/0, OkBye 2/0,
OkCancel 0/0, OkOptions 0/0
Redirection (Inbound only):
MultipleChoice 0, MovedPermanently 0,
MovedTemporarily 0, SeeOther 0,
UseProxy 0, AlternateService 0
Client Error:
BadRequest 0/3, Unauthorized 0/0,
PaymentRequired 0/0, Forbidden 0/0,
NotFound 0/0, MethodNotAllowed 0/0,
NotAcceptable 0/0, ProxyAuthReqd 0/0,
ReqTimeout 0/0, Conflict 0/0, Gone 0/0,
LengthRequired 0/0, ReqEntityTooLarge 0/0,
ReqURITooLarge 0/0, UnsupportedMediaType 0/0,
BadExtension 0/0, TempNotAvailable 0/0,
CallLegNonExistent 0/0, LoopDetected 0/0,
TooManyHops 0/0, AddrIncomplete 0/0,
Ambiguous 0/0, BusyHere 0/0
Server Error:
InternalError 0/0, NotImplemented 0/0,
BadGateway 0/0, ServiceUnavail 0/0,
GatewayTimeout 0/0, BadSipVer 0/0
Global Failure:
BusyEverywhere 0/0, Decline 0/0,
NotExistAnywhere 0/0, NotAcceptable 0/0

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
SIP Total Traffic Statistics (Inbound/Outbound)
Invite 3/7, Ack 2/1, Bye 0/2,
Cancel 0/0, Options 0/0
Retry Statistics
Invite 2, Bye 0, Cancel 0, Response 1

• debug ccsip-Displays the different debug ccsip commands.

router# debug ccsip ?

all Enable all SIP debugging traces
calls Enable CCSIP SPI calls debugging trace
error Enable SIP error debugging trace
events Enable SIP events debugging trace
messages Enable CCSIP SPI messages debugging trace
states Enable CCSIP SPI states debugging trace

The following is a sample of debug output from one side of a call:

Router1# debug ccsip all

All SIP call tracing enabled
Router1#
*Mar 6 14:10:42: 0x624CFEF8 : State change from (STATE_NONE, SUBSTATE_NONE)
to (STATE_IDLE, SUBSTATE_NONE)
*Mar 6 14:10:42: Queued event from SIP SPI : SIPSPI_EV_CC_CALL_SETUP
*Mar 6 14:10:42: CCSIP-SPI-CONTROL: act_idle_call_setup
*Mar 6 14:10:42: act_idle_call_setup:Not using Voice Class Codec
*Mar 6 14:10:42: act_idle_call_setup: preferred_codec set[0] type :g711ulaw bytes: 160
*Mar 6 14:10:42: Queued event from SIP SPI : SIPSPI_EV_CREATE_CONNECTION
*Mar 6 14:10:42: 0x624CFEF8 : State change from (STATE_IDLE, SUBSTATE_NONE)
to (STATE_IDLE, SUBSTATE_CONNECTING)
*Mar 6 14:10:42: REQUEST CONNECTION TO IP:166.34.245.231 PORT:5060
*Mar 6 14:10:42: 0x624CFEF8 : State change from (STATE_IDLE, SUBSTATE_CONNECTING)
to (STATE_IDLE, SUBSTATE_CONNECTING)
*Mar 6 14:10:42: CCSIP-SPI-CONTROL: act_idle_connection_created
*Mar 6 14:10:42: CCSIP-SPI-CONTROL: act_idle_connection_created: Connid(1)
created to 166.34.245.231:5060, local_port 54113
*Mar 6 14:10:42: sipSPIAddLocalContact
*Mar 6 14:10:42: Queued event from SIP SPI : SIPSPI_EV_SEND_MESSAGE
*Mar 6 14:10:42: CCSIP-SPI-CONTROL: sip_stats_method
*Mar 6 14:10:42: 0x624CFEF8 : State change from (STATE_IDLE, SUBSTATE_CONNECTING)
to (STATE_SENT_INVITE, SUBSTATE_NONE)
*Mar 6 14:10:42: Sent:
INVITE sip:[email protected];user=phone;phone-context=unknown SIP/2.0
Via: SIP/2.0/UDP 166.34.245.230:54113
From: "3660110" <sip:[email protected]>
To: <sip:[email protected];user=phone;phone-context=unknown>
Date: Sat, 06 Mar 1993 19:10:42 GMT
Call-ID: [email protected]
Cisco-Guid: 2881152943-2184249548-0-483039712
User-Agent: Cisco VoIP Gateway/ IOS 12.x/ SIP enabled
CSeq: 101 INVITE
Max-Forwards: 6
Timestamp: 731427042
Contact: <sip:[email protected]:5060;user=phone>
Expires: 180
Content-Type: application/sdp
Content-Length: 137
v=0
o=CiscoSystemsSIP-GW-UserAgent 1212 283 IN IP4 166.34.245.230
s=SIP Call
t=0 0

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
c=IN IP4 166.34.245.230
m=audio 20208 RTP/AVP 0
*Mar 6 14:10:42: Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 166.34.245.230:54113
From: "3660110" <sip:[email protected]>
To: <sip:[email protected];user=phone;phone-context=unknown>
Date: Mon, 08 Mar 1993 22:36:40 GMT
Call-ID: [email protected]
Timestamp: 731427042
Server: Cisco VoIP Gateway/ IOS 12.x/ SIP enabled
CSeq: 101 INVITE
Content-Length: 0
*Mar 6 14:10:42: HandleUdpSocketReads :Msg enqueued for SPI with IPaddr: 166.34.245.231:5060
*Mar 6 14:10:42: CCSIP-SPI-CONTROL: act_sentinvite_new_message
*Mar 6 14:10:42: CCSIP-SPI-CONTROL: sipSPICheckResponse
*Mar 6 14:10:42: CCSIP-SPI-CONTROL: sip_stats_status_code
*Mar 6 14:10:42: Roundtrip delay 4 milliseconds for method INVITE
*Mar 6 14:10:42: 0x624CFEF8 : State change from (STATE_SENT_INVITE, SUBSTATE_NONE)
to (STATE_RECD_PROCEEDING, SUBSTATE_PROCEEDING_PROCEEDING)
*Mar 6 14:10:42: Received:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 166.34.245.230:54113
From: "3660110" <sip:[email protected]>
To: <sip:[email protected];user=phone;phone-context=unknown>
Date: Mon, 08 Mar 1993 22:36:40 GMT
Call-ID: [email protected]
Timestamp: 731427042
Server: Cisco VoIP Gateway/ IOS 12.x/ SIP enabled
CSeq: 101 INVITE
Content-Type: application/sdp
Content-Length: 137
v=0
o=CiscoSystemsSIP-GW-UserAgent 969 7889 IN IP4 166.34.245.231
s=SIP Call
t=0 0
c=IN IP4 166.34.245.231
m=audio 20038 RTP/AVP 0
*Mar 6 14:10:42: HandleUdpSocketReads :Msg enqueued for SPI with IPaddr: 166.34.245.231:5060
*Mar 6 14:10:42: CCSIP-SPI-CONTROL: act_recdproc_new_message
*Mar 6 14:10:42: CCSIP-SPI-CONTROL: sipSPICheckResponse
*Mar 6 14:10:42: CCSIP-SPI-CONTROL: sipSPICheckResponse : Updating session description
*Mar 6 14:10:42: CCSIP-SPI-CONTROL: sip_stats_status_code
*Mar 6 14:10:42: Roundtrip delay 8 milliseconds for method INVITE
*Mar 6 14:10:42: HandleSIP1xxRinging: SDP MediaTypes negotiation successful!
Negotiated Codec : g711ulaw , bytes :160
Inband Alerting : 0
*Mar 6 14:10:42: 0x624CFEF8 : State change from (STATE_RECD_PROCEEDING,
SUBSTATE_PROCEEDING_PROCEEDING) to (STATE_RECD_PROCEEDING, SUBSTATE_PROCEEDING_ALERTING)
*Mar 6 14:10:46: Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 166.34.245.230:54113
From: "3660110" <sip:[email protected]>
To: <sip:[email protected];user=phone;phone-context=unknown>;tag=27D3FCA8-C7F
Date: Mon, 08 Mar 1993 22:36:40 GMT
Call-ID: [email protected]
Timestamp: 731427042
Server: Cisco VoIP Gateway/ IOS 12.x/ SIP enabled
Contact: <sip:[email protected]:5060;user=phone>
CSeq: 101 INVITE
Content-Type: application/sdp
Content-Length: 137

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
v=0
o=CiscoSystemsSIP-GW-UserAgent 969 7889 IN IP4 166.34.245.231
s=SIP Call
t=0 0
c=IN IP4 166.34.245.231
m=audio 20038 RTP/AVP 0
*Mar 6 14:10:46: HandleUdpSocketReads :Msg enqueued for SPI with IPaddr: 166.34.245.231:5060
*Mar 6 14:10:46: CCSIP-SPI-CONTROL: act_recdproc_new_message
*Mar 6 14:10:46: CCSIP-SPI-CONTROL: sipSPICheckResponse
*Mar 6 14:10:46: CCSIP-SPI-CONTROL: sipSPICheckResponse : Updating session description
*Mar 6 14:10:46: CCSIP-SPI-CONTROL: sip_stats_status_code
*Mar 6 14:10:46: Roundtrip delay 3536 milliseconds for method INVITE
*Mar 6 14:10:46: CCSIP-SPI-CONTROL: act_recdproc_new_message:
SDP MediaTypes negotiation successful!
Negotiated Codec : g711ulaw , bytes :160
*Mar 6 14:10:46: CCSIP-SPI-CONTROL: sipSPIReconnectConnection
*Mar 6 14:10:46: Queued event from SIP SPI : SIPSPI_EV_RECONNECT_CONNECTION
*Mar 6 14:10:46: CCSIP-SPI-CONTROL: recv_200_OK_for_invite
*Mar 6 14:10:46: Queued event from SIP SPI : SIPSPI_EV_SEND_MESSAGE
*Mar 6 14:10:46: CCSIP-SPI-CONTROL: sip_stats_method
*Mar 6 14:10:46: 0x624CFEF8 : State change from (STATE_RECD_PROCEEDING,
SUBSTATE_PROCEEDING_ALERTING) to (STATE_ACTIVE, SUBSTATE_NONE)
*Mar 6 14:10:46: The Call Setup Information is :
Call Control Block (CCB) : 0x624CFEF8
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 3660110
Called Number : 3660210
Negotiated Codec : g711ulaw
Source IP Address (Media): 166.34.245.230
Source IP Port (Media): 20208
Destn IP Address (Media): 166.34.245.231
Destn IP Port (Media): 20038
Destn SIP Addr (Control) : 166.34.245.231
Destn SIP Port (Control) : 5060
Destination Name : 166.34.245.231
*Mar 6 14:10:46: HandleUdpReconnection: Udp socket connected for fd: 1 with
166.34.245.231:5060
*Mar 6 14:10:46: Sent:
ACK sip:[email protected]:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 166.34.245.230:54113
From: "3660110" <sip:[email protected]>
To: <sip:[email protected];user=phone;phone-context=unknown>;tag=27D3FCA8-C7F
Date: Sat, 06 Mar 1993 19:10:42 GMT
Call-ID: [email protected]
Max-Forwards: 6
Content-Type: application/sdp
Content-Length: 137
CSeq: 101 ACK
v=0
o=CiscoSystemsSIP-GW-UserAgent 1212 283 IN IP4 166.34.245.230
s=SIP Call
t=0 0
c=IN IP4 166.34.245.230
m=audio 20208 RTP/AVP 0
*Mar 6 14:10:46: CCSIP-SPI-CONTROL: ccsip_caps_ind
*Mar 6 14:10:46: ccsip_caps_ind: Load DSP with codec (5) g711ulaw, Bytes=160
*Mar 6 14:10:46: ccsip_caps_ind: set DSP for dtmf-relay = CC_CAP_DTMF_RELAY_INBAND_VOICE
*Mar 6 14:10:46: CCSIP-SPI-CONTROL: ccsip_caps_ack
*Mar 6 14:10:50: Received:
BYE sip:[email protected]:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 166.34.245.231:54835

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
From: <sip:[email protected];user=phone;phone-context=unknown>;tag=27D3FCA8-C7F
To: "3660110" <sip:[email protected]>
Date: Mon, 08 Mar 1993 22:36:44 GMT
Call-ID: [email protected]
User-Agent: Cisco VoIP Gateway/ IOS 12.x/ SIP enabled
Max-Forwards: 6
Timestamp: 731612207
CSeq: 101 BYE
Content-Length: 0
*Mar 6 14:10:50: HandleUdpSocketReads :Msg enqueued for SPI with IPaddr: 166.34.245.231:54835
*Mar 6 14:10:50: CCSIP-SPI-CONTROL: act_active_new_message
*Mar 6 14:10:50: CCSIP-SPI-CONTROL: sact_active_new_message_request
*Mar 6 14:10:50: CCSIP-SPI-CONTROL: sip_stats_method
*Mar 6 14:10:50: Queued event from SIP SPI : SIPSPI_EV_SEND_MESSAGE
*Mar 6 14:10:50: CCSIP-SPI-CONTROL: sip_stats_status_code
*Mar 6 14:10:50: CCSIP-SPI-CONTROL: sipSPIInitiateCallDisconnect :
Initiate call disconnect(16) for outgoing call
*Mar 6 14:10:50: 0x624CFEF8 : State change from (STATE_ACTIVE, SUBSTATE_NONE)
to (STATE_DISCONNECTING, SUBSTATE_NONE)
*Mar 6 14:10:50: Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 166.34.245.231:54835
From: <sip:[email protected];user=phone;phone-context=unknown>;tag=27D3FCA8-C7F
To: "3660110" <sip:[email protected]>
Date: Sat, 06 Mar 1993 19:10:50 GMT
Call-ID: [email protected]
Server: Cisco VoIP Gateway/ IOS 12.x/ SIP enabled
Timestamp: 731612207
Content-Length: 0
CSeq: 101 BYE
*Mar 6 14:10:50: Queued event From SIP SPI to CCAPI/DNS : SIPSPI_EV_CC_CALL_DISCONNECT
*Mar 6 14:10:50: CCSIP-SPI-CONTROL: act_disconnecting_disconnect
*Mar 6 14:10:50: CCSIP-SPI-CONTROL: sipSPICallCleanup
*Mar 6 14:10:50: Queued event from SIP SPI : SIPSPI_EV_CLOSE_CONNECTION
*Mar 6 14:10:50: CLOSE CONNECTION TO CONNID:1
*Mar 6 14:10:50: sipSPIIcpifUpdate :CallState: 4 Playout: 1755 DiscTime:48305031
ConnTime 48304651
*Mar 6 14:10:50: 0x624CFEF8 : State change from (STATE_DISCONNECTING, SUBSTATE_NONE)
to (STATE_DEAD, SUBSTATE_NONE)
*Mar 6 14:10:50: The Call Setup Information is :
Call Control Block (CCB) : 0x624CFEF8
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 3660110
Called Number : 3660210
Negotiated Codec : g711ulaw
Source IP Address (Media): 166.34.245.230
Source IP Port (Media): 20208
Destn IP Address (Media): 166.34.245.231
Destn IP Port (Media): 20038
Destn SIP Addr (Control) : 166.34.245.231
Destn SIP Port (Control) : 5060
Destination Name : 166.34.245.231
*Mar 6 14:10:50:
Disconnect Cause (CC) : 16
Disconnect Cause (SIP) : 200
*Mar 6 14:10:50: udpsock_close_connect: Socket fd: 1 closed for connid 1 with remote port: 5060
Router1#

The debug output is as follows from the other side of the call:

3660-2# debug ccsip all

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
All SIP call tracing enabled
3660-2#
*Mar 8 17:36:40: Received:
INVITE sip:[email protected];user=phone;phone-context=unknown SIP/2.0
Via: SIP/2.0/UDP 166.34.245.230:54113
From: "3660110" <sip:[email protected]>
To: <sip:[email protected];user=phone;phone-context=unknown>
Date: Sat, 06 Mar 1993 19:10:42 GMT
Call-ID: [email protected]
Cisco-Guid: 2881152943-2184249548-0-483039712
User-Agent: Cisco VoIP Gateway/ IOS 12.x/ SIP enabled
CSeq: 101 INVITE
Max-Forwards: 6
Timestamp: 731427042
Contact: <sip:[email protected]:5060;user=phone>
Expires: 180
Content-Type: application/sdp
Content-Length: 137
v=0
o=CiscoSystemsSIP-GW-UserAgent 1212 283 IN IP4 166.34.245.230
s=SIP Call
t=0 0
c=IN IP4 166.34.245.230
m=audio 20208 RTP/AVP 0
*Mar 8 17:36:40: HandleUdpSocketReads :Msg enqueued for SPI with IPaddr: 166.34.245.230:54113
*Mar 8 17:36:40: CCSIP-SPI-CONTROL: sipSPISipIncomingCall
*Mar 8 17:36:40: 0x624D8CCC : State change from (STATE_NONE, SUBSTATE_NONE)
to (STATE_IDLE, SUBSTATE_NONE)
*Mar 8 17:36:40: CCSIP-SPI-CONTROL: act_idle_new_message
*Mar 8 17:36:40: CCSIP-SPI-CONTROL: sact_idle_new_message_invite
*Mar 8 17:36:40: CCSIP-SPI-CONTROL: sip_stats_method
*Mar 8 17:36:40: sact_idle_new_message_invite:Not Using Voice Class Codec
*Mar 8 17:36:40: sact_idle_new_message_invite: Preferred codec[0] type: g711ulaw Bytes :160
*Mar 8 17:36:40: sact_idle_new_message_invite: Media Negotiation successful for an
incoming call
*Mar 8 17:36:40: sact_idle_new_message_invite: Negotiated Codec
: g711ulaw, bytes :160
Preferred Codec : g711ulaw, bytes :160
*Mar 8 17:36:40: Queued event from SIP SPI : SIPSPI_EV_SEND_MESSAGE
*Mar 8 17:36:40: CCSIP-SPI-CONTROL: sip_stats_status_code
*Mar 8 17:36:40: Num of Contact Locations 1 3660110 166.34.245.230 5060
*Mar 8 17:36:40: 0x624D8CCC : State change from (STATE_IDLE, SUBSTATE_NONE)
to (STATE_RECD_INVITE, SUBSTATE_RECD_INVITE_CALL_SETUP)
*Mar 8 17:36:40: Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 166.34.245.230:54113
From: "3660110" <sip:[email protected]>
To: <sip:[email protected];user=phone;phone-context=unknown>
Date: Mon, 08 Mar 1993 22:36:40 GMT
Call-ID: [email protected]
Timestamp: 731427042
Server: Cisco VoIP Gateway/ IOS 12.x/ SIP enabled
CSeq: 101 INVITE
Content-Length: 0
*Mar 8 17:36:40: Queued event From SIP SPI to CCAPI/DNS : SIPSPI_EV_CC_CALL_PROCEEDING
*Mar 8 17:36:40: CCSIP-SPI-CONTROL: act_recdinvite_proceeding
*Mar 8 17:36:40: Queued event From SIP SPI to CCAPI/DNS : SIPSPI_EV_CC_CALL_ALERTING
*Mar 8 17:36:40: CCSIP-SPI-CONTROL: ccsip_caps_ind
*Mar 8 17:36:40: ccsip_caps_ind: codec(negotiated) = 5(Bytes 160)
*Mar 8 17:36:40: ccsip_caps_ind: Load DSP with codec (5) g711ulaw, Bytes=160
*Mar 8 17:36:40: ccsip_caps_ind: set DSP for dtmf-relay = CC_CAP_DTMF_RELAY_INBAND_VOICE
*Mar 8 17:36:40: CCSIP-SPI-CONTROL: ccsip_caps_ack

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*Mar 8 17:36:40: CCSIP-SPI-CONTROL: act_recdinvite_alerting
*Mar 8 17:36:40: 180 Ringing with SDP - not likely
*Mar 8 17:36:40: Queued event from SIP SPI : SIPSPI_EV_SEND_MESSAGE
*Mar 8 17:36:40: CCSIP-SPI-CONTROL: sip_stats_status_code
*Mar 8 17:36:40: 0x624D8CCC : State change from (STATE_RECD_INVITE,
SUBSTATE_RECD_INVITE_CALL_SETUP) to (STATE_SENT_ALERTING, SUBSTATE_NONE)
*Mar 8 17:36:40: Sent:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 166.34.245.230:54113
From: "3660110" <sip:[email protected]>
To: <sip:[email protected];user=phone;phone-context=unknown>
Date: Mon, 08 Mar 1993 22:36:40 GMT
Call-ID: [email protected]
Timestamp: 731427042
Server: Cisco VoIP Gateway/ IOS 12.x/ SIP enabled
CSeq: 101 INVITE
Content-Type: application/sdp
Content-Length: 137
v=0
o=CiscoSystemsSIP-GW-UserAgent 969 7889 IN IP4 166.34.245.231
s=SIP Call
t=0 0
c=IN IP4 166.34.245.231
m=audio 20038 RTP/AVP 0
*Mar 8 17:36:44: Queued event From SIP SPI to CCAPI/DNS : SIPSPI_EV_CC_CALL_CONNECT
*Mar 8 17:36:44: CCSIP-SPI-CONTROL: act_sentalert_connect
*Mar 8 17:36:44: sipSPIAddLocalContact
*Mar 8 17:36:44: Queued event from SIP SPI : SIPSPI_EV_SEND_MESSAGE
*Mar 8 17:36:44: CCSIP-SPI-CONTROL: sip_stats_status_code
*Mar 8 17:36:44: 0x624D8CCC : State change from (STATE_SENT_ALERTING, SUBSTATE_NONE)
to (STATE_SENT_SUCCESS, SUBSTATE_NONE)
*Mar 8 17:36:44: Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 166.34.245.230:54113
From: "3660110" <sip:[email protected]>
To: <sip:[email protected];user=phone;phone-context=unknown>;tag=27D3FCA8-C7F
Date: Mon, 08 Mar 1993 22:36:40 GMT
Call-ID: [email protected]
Timestamp: 731427042
Server: Cisco VoIP Gateway/ IOS 12.x/ SIP enabled
Contact: <sip:[email protected]:5060;user=phone>
CSeq: 101 INVITE
Content-Type: application/sdp
Content-Length: 137
v=0
o=CiscoSystemsSIP-GW-UserAgent 969 7889 IN IP4 166.34.245.231
s=SIP Call
t=0 0
c=IN IP4 166.34.245.231
m=audio 20038 RTP/AVP 0
*Mar 8 17:36:44: Received:
ACK sip:[email protected]:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 166.34.245.230:54113
From: "3660110" <sip:[email protected]>
To: <sip:[email protected];user=phone;phone-context=unknown>;tag=27D3FCA8-C7F
Date: Sat, 06 Mar 1993 19:10:42 GMT
Call-ID: [email protected]
Max-Forwards: 6
Content-Type: application/sdp
Content-Length: 137
CSeq: 101 ACK
v=0

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o=CiscoSystemsSIP-GW-UserAgent 1212 283 IN IP4 166.34.245.230
s=SIP Call
t=0 0
c=IN IP4 166.34.245.230
m=audio 20208 RTP/AVP 0
*Mar 8 17:36:44: HandleUdpSocketReads :Msg enqueued for SPI with IPaddr: 166.34.245.230:54113
*Mar 8 17:36:44: CCSIP-SPI-CONTROL: act_sentsucc_new_message
*Mar 8 17:36:44: CCSIP-SPI-CONTROL: sip_stats_method
*Mar 8 17:36:44: 0x624D8CCC : State change from (STATE_SENT_SUCCESS, SUBSTATE_NONE)
to (STATE_ACTIVE, SUBSTATE_NONE)
*Mar 8 17:36:44: The Call Setup Information is :
Call Control Block (CCB) : 0x624D8CCC
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 3660110
Called Number : 3660210
Negotiated Codec : g711ulaw
Source IP Address (Media): 166.34.245.231
Source IP Port (Media): 20038
Destn IP Address (Media): 166.34.245.230
Destn IP Port (Media): 20208
Destn SIP Addr (Control) : 166.34.245.230
Destn SIP Port (Control) : 5060
Destination Name : 166.34.245.230
*Mar 8 17:36:47: Queued event From SIP SPI to CCAPI/DNS : SIPSPI_EV_CC_CALL_DISCONNECT
*Mar 8 17:36:47: CCSIP-SPI-CONTROL: act_active_disconnect
*Mar 8 17:36:47: Queued event from SIP SPI : SIPSPI_EV_CREATE_CONNECTION
*Mar 8 17:36:47: 0x624D8CCC : State change from (STATE_ACTIVE, SUBSTATE_NONE)
to (STATE_ACTIVE, SUBSTATE_CONNECTING)
*Mar 8 17:36:47: REQUEST CONNECTION TO IP:166.34.245.230 PORT:5060
*Mar 8 17:36:47: 0x624D8CCC : State change from (STATE_ACTIVE, SUBSTATE_CONNECTING)
to (STATE_ACTIVE, SUBSTATE_CONNECTING)
*Mar 8 17:36:47: CCSIP-SPI-CONTROL: act_active_connection_created
*Mar 8 17:36:47: CCSIP-SPI-CONTROL: sipSPICheckSocketConnection
*Mar 8 17:36:47: CCSIP-SPI-CONTROL: sipSPICheckSocketConnection: Connid(1)
created to 166.34.245.230:5060, local_port 54835
*Mar 8 17:36:47: Queued event from SIP SPI : SIPSPI_EV_SEND_MESSAGE
*Mar 8 17:36:47: CCSIP-SPI-CONTROL: sip_stats_method
*Mar 8 17:36:47: 0x624D8CCC : State change from (STATE_ACTIVE, SUBSTATE_CONNECTING)
to (STATE_DISCONNECTING, SUBSTATE_NONE)
*Mar 8 17:36:47: Sent:
BYE sip:[email protected]:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 166.34.245.231:54835
From: <sip:[email protected];user=phone;phone-context=unknown>;tag=27D3FCA8-C7F
To: "3660110" <sip:[email protected]>
Date: Mon, 08 Mar 1993 22:36:44 GMT
Call-ID: [email protected]
User-Agent: Cisco VoIP Gateway/ IOS 12.x/ SIP enabled
Max-Forwards: 6
Timestamp: 731612207
CSeq: 101 BYE
Content-Length: 0
*Mar 8 17:36:47: Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 166.34.245.231:54835
From: <sip:[email protected];user=phone;phone-context=unknown>;tag=27D3FCA8-C7F
To: "3660110" <sip:[email protected]>
Date: Sat, 06 Mar 1993 19:10:50 GMT
Call-ID: [email protected]
Server: Cisco VoIP Gateway/ IOS 12.x/ SIP enabled
Timestamp: 731612207
Content-Length: 0

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CSeq: 101 BYE
*Mar 8 17:36:47: HandleUdpSocketReads :Msg enqueued for SPI with IPaddr: 166.34.245.230:54113
*Mar 8 17:36:47: CCSIP-SPI-CONTROL: act_disconnecting_new_message
*Mar 8 17:36:47: CCSIP-SPI-CONTROL: sact_disconnecting_new_message_response
*Mar 8 17:36:47: CCSIP-SPI-CONTROL: sipSPICheckResponse
*Mar 8 17:36:47: CCSIP-SPI-CONTROL: sip_stats_status_code
*Mar 8 17:36:47: Roundtrip delay 4 milliseconds for method BYE
*Mar 8 17:36:47: CCSIP-SPI-CONTROL: sipSPICallCleanup
*Mar 8 17:36:47: Queued event from SIP SPI : SIPSPI_EV_CLOSE_CONNECTION
*Mar 8 17:36:47: CLOSE CONNECTION TO CONNID:1
*Mar 8 17:36:47: sipSPIIcpifUpdate :CallState: 4 Playout: 1265 DiscTime:66820800
ConnTime 66820420
*Mar 8 17:36:47: 0x624D8CCC : State change from (STATE_DISCONNECTING, SUBSTATE_NONE)
to (STATE_DEAD, SUBSTATE_NONE)
*Mar 8 17:36:47: The Call Setup Information is :
Call Control Block (CCB) : 0x624D8CCC
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 3660110
Called Number : 3660210
Negotiated Codec : g711ulaw
Source IP Address (Media): 166.34.245.231
Source IP Port (Media): 20038
Destn IP Address (Media): 166.34.245.230
Destn IP Port (Media): 20208
Destn SIP Addr (Control) : 166.34.245.230
Destn SIP Port (Control) : 5060
Destination Name : 166.34.245.230
*Mar 8 17:36:47:
Disconnect Cause (CC) : 16
Disconnect Cause (SIP) : 200
*Mar 8 17:36:47: udpsock_close_connect: Socket fd: 1 closed for connid 1
with remote port: 5060

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
This section describes troubleshooting features and tips for the Cisco SIP proxy server. It provides tips under the
following headings:

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Troubleshooting Tips
• 2 Cisco SIP Proxy Server Does Not Start
• 3 Cisco SIP Proxy Server Does Not Allow Devices to
Register
• 4 Cisco SIP Proxy Server Does Not Route Calls
Properly
• 5 Cisco SIP Proxy Server Reports That SIP Messages
Are Bad
• 6 Cisco SIP Proxy Server Farming Does Not Work
Correctly
• 7 Voice Quality Problems

Troubleshooting Tips
When trying to troubleshoot problems with the Cisco SIP proxy server, remember the following:

• Each module with the Cisco SIP proxy server has debugging capabilities that can be set via a debug flag
in the sipd.conf file. When these debug flags are set to On, and the server is running in multi-process
mode, the debug output is written to the ./logs/error_log file. When the flags are set to On and
single-process mode is enabled, the debug output is written to standard output.
• Changes to the sipd.conf file do not automatically take effect. To have any changes take effect, issue a
graceful restart by issuing the following command:

./sipdctl graceful

Cisco SIP Proxy Server Does Not Start

If the Cisco SIP proxy server does not start, perform the following tasks as necessary to determine the cause:

• Verify that the /usr/local/sip directory (on Linux) or the opt/local/sip/ directory (on Solaris) has the read
and write permissions set that allow you to start the Cisco SIP proxy server.

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• Verify that the LD_LIBRARY_PATH environment variable has been enabled as defined in the Cisco SIP
Proxy Server Administrator Guide, version 2.0.
• If using the Linux RPM version of the Cisco SIP proxy server, verify that the software has been correctly
installed.
• Verify that an older version of the Cisco SIP proxy server is not still running. Issue the following
command:

ps -ef | grep -i sip

If another version is running, disable these processes by issuing the following command:

./sipdctl stop

• Verify that the Cisco SIP Proxy Server can resolve its hostname through DNS.

Cisco SIP Proxy Server Does Not Allow Devices to Register

If the Cisco SIP proxy server does not allow devices to register, perform the following tasks as necessary to
determine the cause:

• Verify that registration services are enabled in the mod_sip_registry module in the sipd.conf file.
• If authentication is required, ensure that the SIP UA and a password are defined in the MySQL database
subscriber table and that the Cisco SIP proxy server can connect to the MySQL database.
• Verify which type of HTTP Digest authentication method that the SIP UAs are using.

Cisco SIP Proxy Server Does Not Route Calls Properly

If the Cisco SIP proxy server does not properly route calls, perform the following tasks as necessary to determine
the cause:

• Verify that numbering plan statements are configured correctly in the mod_sip_numexpand module in the
sipd.conf file.
• Verify that the translation modules (mod_sip_registry, mod_sip_enum, and mod_sip_gktmp are correctly
configured and have the correct entries populated.
• Verify that the correct routes exist in the static routing table of the sipd.conf file.
• Verify that the DNS server is configured for DNS SRV and DNS A records of the devices to be routed.
• View the error_log file for error messages (bad SIP messages, process errors, and so forth.).

Cisco SIP Proxy Server Reports That SIP Messages Are Bad
If the Cisco SIP proxy server reports SIP messages as bad, enable the StateMachine debug flag in the sipd.conf
file and view the SIP messages in the error_log file. The error_log file should contain SIP messages that are
received in ASCII format. Check the SIP headers of those messages against the headers defined in RFC 2543 or
check the SDP information against the information defined in RFC 2327.

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Cisco SIP Proxy Server Farming Does Not Work Correctly

If Cisco SIP proxy server farming does not work correctly, perform the following tasks as necessary to determine
the cause:

• Verify that all members of the farm have the same sipd.conf file configuration.
• Verify that all members of the farm have an entry for the other farm members defined in the
Cisco_Registry_Farm_Members directive in their sipd.conf file.
• Verify that all members of the farm are running the same version of the Cisco SIP proxy server.
• Verify that all members of the farm are synchronized to the same clock source through Network Time
Protocol (NTP).

Voice Quality Problems

SIP uses RTP to transmit media between two endpoints. The Cisco SIP proxy server is only involved with the SIP
signaling and not the media. Therefore, voice-quality issues should be determined in the endpoint devices, not the
Cisco SIP proxy server, because the media does not pass through it.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 SIP Message
Structure
• 2 Requests
• 3 Responses
• 4 Registration
Process
• 5 Invitation
Process

SIP Message Structure

All SIP messages are either requests from a server or client or responses to a request. The messages are formatted
according to RFC 822, "Standard for the format of ARPA internet text messages." For all messages, the general
format is:

• A start line
• One or more header fields
• An empty line
• A message body (optional)

Each line must end with a carriage return-line feed (CRLF).

Requests
SIP uses six types (methods) of requests:

• INVITE-Indicates that a user or service is being invited to participate in a call session

• ACK-Confirms that the client has received a final response to an INVITE request
• BYE-Terminates a call and can be sent by the calling or called party
• CANCEL-Cancels any pending searches but does not terminate a call that has already been accepted
• OPTIONS-Queries the capabilities of servers
• REGISTER-Registers the address listed in the To header field with a SIP server

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Responses
The following types of responses are used by SIP and generated by the Cisco SIP proxy server:

• SIP 1xx-Informational responses

• SIP 2xx-Successful responses
• SIP 3xx-Redirection responses
• SIP 4xx-Client failure responses
• SIP 5xx-Server failure responses
• SIP 6xx-Global failure responses

Registration Process
A registration occurs when a client needs to inform a proxy or redirect server of its location. During this process,
the client sends a REGISTER request to the proxy or redirect server and includes the address (or addresses) at
which it can be reached.

Invitation Process
An invitation occurs when one SIP endpoint (user A) "invites" another SIP endpoint (user B) to join in a call.
During this process, user A sends an INVITE message requesting that user B join a particular conference or
establish a two-party conversation. If user B wants to join the call, it sends an affirmative response (SIP 2xx).
Otherwise, it sends a failure response (SIP 4xx). Upon receiving the response, user A acknowledges the response
with an ACK message. If user A no longer wants to establish this conference, it sends a BYE message instead of
an ACK message.

Note: For examples of SIP call flows, refer to the Cisco SIP Proxy Server Administrator Guide.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Internal Cause Code Table

Each H.323 and SIP standard cause code accurately reflects the nature of the associated internal failure. This
capability makes the H.323 and SIP call control protocols consistent with cause codes that are generated for
common problems. For each internal failure, an ITU-T Q.850 release cause code is also assigned andTable: maps
the new standard categories with the Q.850 release cause code and description that is assigned to each category.

Table: H.323 and SIP Standard Category With Corresponding Q.850 Cause Code Information

Q.850
Standard Category
Standard Category Cause Q.850 Release Cause Description
Description
Code
Typical scenarios include:
Indicates that the destination requested by
Unallocated • The number is not in
1 the calling user cannot be reached because
(unassigned) number the routing table, or it
the number is unassigned.
has no path across the
ISDN network.
Typical scenarios include:

• The wrong transit

network code was
No route to specified Indicates that the gateway is asked to route
dialed.
transit network 2 the call through an unrecognized
• The transit network
(national use) intermediate network.
does not serve this
equipment.
• The transit network
does not exist.
Typical scenarios include: CC_CAUSE_NO_ROUTE

• Domain Name System

Destination address
(DNS) resolution 3 Indicates that the called party cannot be
resolution failure
failure reached because the network that the call
• Invalid session target has been routed through does not serve the
in configuration desired destination.

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Typical scenarios include:

Indicates that the called party cannot be
Send special reached for reasons that are of a long-term
• The dialed number has 4
information tone nature and that the special information tone
a special condition
should be returned to the calling party.
applied to it.
Typical scenarios include:
Misdialed trunk prefix Indicates the erroneous inclusion of a trunk
5
(national use) • The wrong trunk prefix in a called party number.
prefix was dialed.
Typical scenarios include:
Indicates that the channel most recently
Channel unacceptable 6 identified is not acceptable to the sending
• Failed channel on the
entity for use in this call.
network.
Indicates that the user has been awarded the
Call awarded and Typical scenarios include:
incoming call and that the incoming call is
being delivered in an 7
being connected to a channel already
established channel • Successful call.
established to that user for similar calls.
Typical scenarios include:
Preemption 8 Indicates the call is being pre-empted.
• Emergency services
Typical scenarios include: Indicates the call is being pre-empted and
Preemption. Circuit
9 the circuit is reserved for reuse by
reserved for reuse
• Emergency services pre-empting exchange.
Typical scenarios include:
Indicates that the call is being cleared
Normal call clearing 16 because one of the users involved with the
• A call participant hung
call has requested that the call be cleared.
up.
Indicates that the called party is unable to
accept another call because the user busy
Typical scenarios include:
condition has been encountered. This cause
User busy 17 value can be generated by the called user or
• User is already using
by the network. In the case of user
the telephone.
determined user busy, it is noted that the
user equipment is compatible with the call.
Used when the called party does not respond
Typical scenarios include:
to a call establishment message with either
an alerting or connect indication within the
No user responding • The user is not 18
time allotted. The number that is being
answering the
dialed has an active D-channel, but the far
telephone.
end chooses not to answer.
Used when the called party has been alerted
Typical scenarios include:
but does not respond with a connect
No answer from the indication within the time allotted. This
• The user is not 19
user (user alerted) cause is not generated by Q.931 procedures
answering the
but can be generated by internal network
telephone.
timers.
Subscriber absent Typical scenarios include: 20 Used when a mobile station has logged off,
radio contact is not obtained with a mobile

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• The user lost network station, or if a personal telecommunication

connectivity or is out user is temporarily not addressable at any
of range. user-network interface.
Indicates that the equipment sending this
cause code does not wish to accept this call,
although it could have accepted the call
because the equipment sending the cause is
Typical scenarios include:
neither busy nor incompatible.
• Subscriber has a
Call rejected 21
service constraint that
Might also be generated by the network
does not accept this
indicating that the call was cleared because
call.
of a supplementary service constraint. The
diagnostic field might contain additional
information about the supplementary service
and reason for rejection.
Returned to a calling party when the called
Typical scenarios include:
number indicated by the calling party is no
Number changed 22 longer assigned. The new called party
• A subscriber has
number might be optionally included in this
changed their number.
diagnostic field.
Typical scenarios include: Used by a general ISUP protocol
Redirection to a new
23 mechanism that decides that the call should
destination
• Call is forwarded be sent to a different called number.
Indicates that the destination indicated by
Typical scenarios include: the user cannot be reached because an
Exchange routing error 25 intermediate exchange has released the call
• Network is overloaded due to reaching a limit in executing the hop
counter procedure.
Typical scenarios include:
Nonselected user Indicates that the user has not been awarded
26
clearing the incoming call.
• Called number failure
Typical scenarios include:
CC_CAUSE_DESTINATION_OUT_
• Transmission Control OF_ORDER
Protocol (TCP) socket
connection failure
• Problem sending an Indicates that the destination indicated by
H.323 SETUP the user cannot be reached because the
Socket failure 27
• Problem sending a destination's interface is not functioning
Session Initiation correctly.
Protocol (SIP)
INVITE
• Send or receive error The signaling message cannot be delivered
occurs on connected to the remote party.
socket
Invalid number format Typical scenarios include: 28 Indicates that the called party cannot be
reached because the called party number is
not in a valid format or is not complete.

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• the caller is calling out

using a network type
number (enterprise)
rather instead of
Unknown or National.
Typical scenarios include:
Indicates that a supplementary service
Facility rejected 29 requested by the user cannot be provided by
• A network service is
the network.
not functioning.
Typical scenarios include: Included in the STATUS message when the
Response to STATUS reason for generating the STATUS message
30
ENQUIRY • A STATUS message is was the prior receipt of a STATUS
returned. ENQUIRY message.
Typical scenarios include:
Reports a normal event only when no other
Normal, unspecified 31
cause in the normal class applies.
• Normal operation
Typical scenarios include:
Indicates that there is no appropriate circuit
No circuit/channel
• No B-channels are 34 or channel presently available to handle the
available
available to make the call.
selected call.
Typical scenarios include: Indicates that the network is not functioning
Network out of order 38 correctly and that the condition is likely to
• Network failure. last for an extended period.
Typical scenarios include:
Permanent frame mode Included in a STATUS message to indicate
connection is out of 39 that a permanently established frame mode
• Equipment or section
service connection is out of service.
failure.
Included in a STATUS message to indicate
Permanent frame mode Typical scenarios include:
that a permanently established frame mode
connection is 40
connection is operational and capable of
operational • Normal operation.
carrying user information.
Typical scenarios include: Indicates that the network is not functioning
Temporary failure 41 correctly and that the condition is likely to
• Network failure. be resolved quickly.
Typical scenarios include: Indicates that the switching equipment
Switching equipment
42 generating this cause is experiencing high
congestion
• High traffic traffic.
Typical scenarios include:

• Usually reported when

the far-end ISDN Indicates that the network could not deliver
Access information
switch removes some 43 access information to the remote user as
discarded
piece of information requested.
before
tandem-switching a
call.
Typical scenarios include: 44

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Requested • Occurs during glare Returned when the circuit or channel

circuit/channel not condition when both indicated by the requested entity cannot be
available sides are selected provided by the other side of the interface.
top-down or
bottom-up. Change the
Allocation Direction
so that one end is
top-down and the other
is bottom-up.
Typical scenarios include:
Indicates that there are no pre-emptable
Precedence call • Caller is busy and the
46 circuits or that the called user is busy with a
blocked priority level of active
call of equal or higher pre-emptable level.
call is equal or higher
than the incoming call.
Typical scenarios include:
CC_CAUSE_NO_RESOURCE
Internal resource • Out of memory
47
allocation failure • Internal access to the
TCP socket is Indicates a "resource unavailable" event.
unavailable
CC_CAUSE_QOS_UNAVAILABLE
Typical scenarios include:
QoS error 49
• Quality of service
Indicates that the requested QoS cannot be
(QoS) error
provided.
Typical scenarios include:
Indicates that the user has requested a
Requested facility not
• The caller is trying to 50 supplementary service that the user is not
subscribed
use a service that is not authorized to use.
permitted.
Typical scenarios include:
Indicates that although the calling party is a
Outgoing calls barred
member of a CUG for the outgoing CUG
within Closed User • Subscriber 53
call, outgoing calls are not allowed for this
Group (CUG) configuration contains
member of the CUG.
this limitation.
Typical scenarios include:
Indicates that although the called party is a
Incoming calls barred
member of a CUG for the incoming CUG
within Closed User • Subscriber 55
call, incoming calls are not allowed for this
Group (CUG) configuration contains
member of the CUG.
this limitation.
Typical scenarios include:
Indicates that the user has requested a bearer
Bearer capability not capability which is implemented on the
• The caller is not 57
authorized equipment but the user is not authorized to
authorized to use the
use.
bearer capability.
Bearer capability not Typical scenarios include: 58 Indicates that the user has requested a bearer
presently available capability which is implemented by the
equipment and is currently unavailable.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

• A call is placed with a

bearer capacity that the
service provider does
not have the capacity
to supply.
Inconsistency in
Typical scenarios include: Indicates that there is an inconsistency in the
designated outgoing
62 designated outgoing access information and
access information and
• Network error. subscriber class.
subscriber class
Typical scenarios include: Reports a service or option not available
Service or option not
63 event only when no other cause in the
available, unspecified
• Service not available. service or option not available class applies.
Typical scenarios include:
CC_CAUSE_BEARER_CAPABILITY_
NOT_IMPLEMENTED
• No codec match
Media negotiation occurred.
65
failure • H.323 or H.245
Indicates that the equipment sending this
problem leading to
cause does not support the bearer capability
failure in media
requested.
negotiation
Typical scenarios include:
Indicates that the equipment sending this
Channel type not
66 cause does not support the channel type
implemented • Channel type match
requested.
not found.
Typical scenarios include:
Indicates that the equipment sending this
Requested facility not
69 cause does not support the requested
implemented • Service type match not
supplementary service.
found.
Indicates that the calling party has requested
Only restricted digital
Typical scenarios include: an unrestricted bearer service but that the
information bearer
70 equipment sending this cause only supports
capability is available
• Routing error. the restricted version of the requested bearer
(National use)
capacity.
Typical scenarios include: Reports a service or option not implemented
Service or option not
event only when no other cause in the
implemented, 79
• Service not service or option not implemented class
unspecified
implemented. applies.
Typical scenarios include:
Indicates that the equipment sending the
• The far-end switch did
Invalid call reference cause has received a message with a call
not recognize the call 81
value reference which is not currently in use on
reference for a
the user-network interface.
message sent by the
gateway.
Typical scenarios include:
Identified channel does Indicates a call attempt on a channel that is
82
not exist not configured.
• Fractional PRI error.
Typical scenarios include: 83

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

A suspended call • Call ID mismatch Indicates a call resume has been attempted
exists, but this call with a call identity which differs from that
identity does not in use for any presently suspended calls.
Typical scenarios include: Indicates that the network has received a call
Call identity in use 84 suspended request containing a call identity
• Equipment error. which is already in use for a suspended call.
Indicates that the network has received a call
Typical scenarios include:
resume request containing a call identity
No call suspended 85
information element which does not indicate
• Equipment error.
any suspended call.
Typical scenarios include:
Indicates that the network has received a call
Call having the
identity information element indicating a
requested call identity • Network timeout 86
suspended call that has in the meantime
has been cleared • Call cleared by remote
been cleared wile suspended.
user.
Typical scenarios include:
User is not a member Indicates that the called user for the
of Closed User Group 87 incoming CUG call is not a member of the
• Caller is not
(CUG) specified CUG.
authorized.
Typical scenarios include:

• Number dialed is not

capable of this type of
Indicates that the equipment sending this
call.
Incompatible cause has received a request to establish a
• Caller is calling a 88
destination call which has compatibility attributes which
restricted line in
cannot be accommodated.
unrestricted mode.
• Caller is calling a
POTS phone using
unrestricted mode.
Typical scenarios include:
Nonexistent Closed Indicates that the specified CUG does not
90
User Group (CUG) • Configuration or exist.
dialing error.
Typical scenarios include:
Invalid transit network Indicates that a transit network identification
selection (National • Network error. 91 was received which is of an incorrect
use) • Identification format.
mismatch
Typical scenarios include: CC_CAUSE_INVALID_MESSAGE
Invalid message
95
received error • An invalid message
was received Indicates an invalid message event.
Mandatory IE missing Typical scenarios include: 96 CC_CAUSE_MANDATORY_IE_
error MISSING
• Mandatory Contact
field missing in SIP
message. Indicates that the equipment sending this

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

• Session Description cause code has received a message that is

Protocol (SDP) body is missing an information element (IE). This
missing. IE must be present in the message before the
message can be processed.
Indicates that the equipment sending this
Typical scenarios include:
Message type cause has received a message which is
nonexistent or not 97 missing an information element that must be
• Message type
implemented present in the message before the message
information is missing.
can be processed.
Typical scenarios include:
Message not Indicates that the equipment sending this
compatible with call cause has received a message such that the
• ISDN protocol
state or message type 98 procedures do not indicate that this is a
mismatch
nonexistent or not permissible message to receive while in this
• ISDN state machine
implemented call state.
violation
Indicates that the equipment sending this
cause has received a message which
An information
Typical scenarios include: includes information elements or parameters
element or parameter
99 not recognized because the information
does not exist or is not
• Element mismatch element or parameter names are not defined
implemented
or are defined but not implemented by the
equipment.
CC_CAUSE_INVALID_IE_ CONTENTS

Typical scenarios include:

Indicates that the equipment sending this
Invalid IE contents
• SIP Contact field is 100 cause code has received an IE that it has
error
present, but format is implemented. However, the equipment
bad sending this cause code has not
implemented one or more of the specific
fields.
Typical scenarios include: CC_CAUSE_MESSAGE_IN_
INCOMP_CALL_STATE
Message in invalid call • An unexpected
101
state message was received
that is incompatible Indicates that a message has been received
with the call state that is incompatible with the call state.
Typical scenarios include:

• No H.323 call
CC_CAUSE_RECOVERY_ON_
proceeding
TIMER_EXPIRY
• No H.323 alerting or
Call setup timeout connect message
102
failure received from the
Indicates that a procedure has been initiated
terminating gateway
by the expiration of a timer in association
• Invite expires timer
with error handling procedures.
reached maximum
number of retries
allowed

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Indicates that the equipment sending this

Parameter nonexistent Typical scenarios include:
cause has received a message which
or not implemented-
103 includes parameters not recognized because
passed on (National • Configuration
the parameters are not defined or are defined
use) mismatch.
but not implemented on the equipment.
Typical scenarios include: Indicates that the equipment sending this
Message with
cause has discarded a received message
unrecognized 110
• Unrecognized which includes a parameter that is not
parameter discarded
parameter. recognized.
Typical scenarios include: Reports a protocol error event only when no
Protocol error,
111 other cause in the protocol error class
unspecified
• Protocol error. applies.
CC_CAUSE_INTERWORKING
Typical scenarios include:

• Failed to send message

Internal error 127 Indicates that there has been interworking
to Public Switched
with a network that does not provide causes
Telephone Network
for actions it takes. Precise cause cannot be
(PSTN)
ascertained.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
Two basic MGCP constructs are endpoints and connections. An endpoint is a source or sink for call data (RTP/IP)
that is flowing through the gateway. A common type of endpoint is found at the physical interface between the
POTS or PSTN service and the gateway; this type of endpoint might be an analog voice port or a digital DS0
group. There are other types of endpoints as well, and some are logical rather than physical. An endpoint is
identified by a two-part endpoint name that contains the name of the entity on which it exists (for example, an
access server or router) and the local name by which it is known (for example, a port identifier).

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Call Agents
♦ 1.1 Figure: MGCP
Network Model
• 2 MGCP Gateway Call Flow
♦ 2.1 Figure: MGCP Call
Flow Topology
♦ 2.2 User Access
Verification
• 3 Troubleshooting Guidelines

Call Agents
Call agents manage call flow using standard MGCP commands that are sent to the endpoints under their control.
The commands are delivered in standard ASCII text, and can contain session descriptions transmitted in Session
Description Protocol (SDP), a text-based protocol. These messages are sent over IP/UDP.

Call agents keep track of endpoint and connection status through the gateway's reporting of standard events that
are detected from endpoints and connections. Call agents also direct gateways to apply certain standard signals
when a POTS/PSTN connection expects them. For example, when someone picks up a telephone handset, an
off-hook event is detected on an endpoint on the residential gateway to which the telephone is connected. The
gateway reports the event to a call agent, which orders the gateway to apply the dial-tone signal to the endpoint
reporting the off-hook event. The person picking up the handset hears dial tone.

Figure: MGCP Network Model shows a hypothetical MGCP network with both residential and trunking
gateways. The residential gateway has telephone sets connected to the gateway's FXS voice ports. MGCP or NCS
over IP/UDP is used for call control and reporting to the call agent, and Real-time Transmission Protocol (RTP) is
used to transmit the actual voice data.

Figure: MGCP Network Model also shows two trunking gateways with T1 (or E1) connections to the PSTN.
Incoming time-division multiplexing (TDM) data is sent through the gateway into the packet network through the

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
use of RTP. MGCP or TGCP over IP/UDP is used for call control and reporting to the call agent. Signaling
System 7 (SS7) data travels a different route, however, bypassing the trunking gateway entirely in favor of a
specialized signaling gateway, where the signaling data is transformed to ISUP/IP format and relayed to the call
agent. Communication between two signaling gateways in the same packet network can be done with ISUP/IP,
H.323, or Session Initiation Protocol (SIP).

Figure: MGCP Network Model

MGCP Gateway Call Flow

The following example shows an MGCP call flow. The network topology is shown in Figure: MGCP Call Flow
Topology . In this example, the FXS port is registered as an endpoint to Cisco CallManager.

Figure: MGCP Call Flow Topology

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

User Access Verification

In this example, the show log command is used to show the MGCP packets sent between the Cisco gateway and
Cisco CallManager.

Router#
Router#show log
Syslog logging: enabled (0 messages dropped, 1 messages rate-limited, 0 flushes,
0 overruns, xml disabled)
Console logging: level debugging, 280 messages logged, xml disabled
Monitor logging: level debugging, 109 messages logged, xml disabled
Buffer logging: level debugging, 69 messages logged, xml disabled
Logging Exception size (4096 bytes)
Count and timestamp logging messages: disabled
Trap logging: level informational, 39 message lines logged
Log Buffer (10000000 bytes):

The FXS port goes off hook and notifies the CallAgent of the status through observed event. Here, the MGCP
packet is sent by the gateway.

*Mar 1 02:16:29.399: send_mgcp_msg, MGCP Packet sent to 172.6.104.54

*Mar 1 02:16:29.399: NTFY 186 aaln/S1/SU0/0@Router MGCP 0.1
X: 1b
O: L/hd

Here, the gateway receives the response from the CallAgent.

*Mar 1 02:16:29.399: MGCP Packet received from 172.6.104.54-

200 186

The CallAgent directs the port to provide the dial tone and requests a notification if there is any change of events
such as a port disconnect or digits received.

*Mar 1 02:16:29.411: MGCP Packet received from 172.6.104.54-

RQNT 40 AALN/S1/SU0/0@Router MGCP 0.1
X: 1c
R: L/hu, D/[0-9ABCD*#]
S: L/dl
Q: process,loop
*Mar 1 02:16:29.419: send_mgcp_msg, MGCP Packet sent to 172.6.104.54

The FXS port (endpoint) notifies the Call Agent about the digits that it received.

*Mar 1 02:16:29.419: 200 40 OK

*Mar 1 02:16:33.595: send_mgcp_msg, MGCP Packet sent to 172.6.104.54
*Mar 1 02:16:33.595: NTFY 187 AALN/S1/SU0/0@Router MGCP 0.1
X: 1c
O: D/1
*Mar 1 02:16:33.599: MGCP Packet received from 172.6.104.54-
200 187
*Mar 1 02:16:33.603: MGCP Packet received from 172.6.104.54-
RQNT 41 AALN/S1/SU0/0@Router MGCP 0.1
X: 1d
R: L/hu, D/[0-9ABCD*#], L/hf
S:
Q: process,loop

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
*Mar 1 02:16:33.607: send_mgcp_msg, MGCP Packet sent to 172.6.104.54
*Mar 1 02:16:33.607: 200 41 OK
*Mar 1 02:16:35.655: send_mgcp_msg, MGCP Packet sent to 172.6.104.54
*Mar 1 02:16:35.655: NTFY 188 AALN/S1/SU0/0@Router MGCP 0.1
X: 1d
O: D/0
*Mar 1 02:16:35.659: MGCP Packet received from 172.6.104.54-
200 188
*Mar 1 02:16:37.275: send_mgcp_msg, MGCP Packet sent to 172.6.104.54
*Mar 1 02:16:37.275: NTFY 189 AALN/S1/SU0/0@Router MGCP 0.1
X: 1d
O: D/0
*Mar 1 02:16:37.279: MGCP Packet received from 172.6.104.54-
200 189
*Mar 1 02:16:38.815: send_mgcp_msg, MGCP Packet sent to 172.6.104.54
*Mar 1 02:16:38.815: NTFY 190 AALN/S1/SU0/0@Router MGCP 0.1
X: 1d
O: D/1
<---
*Mar 1 02:16:38.819: MGCP Packet received from 172.6.104.54-
200 190
*Mar 1 02:16:38.839: MGCP Packet received from 172.6.104.54-
CRCX 42 AALN/S1/SU0/0@Router MGCP 0.1
C: A00000000200001d
X: 1e
M: inactive
R: L/hu
Q: process,loop
*Mar 1 02:16:38.851: send_mgcp_msg, MGCP Packet sent to 172.6.104.54
*Mar 1 02:16:38.851: 200 42 OK
I: 4
v=0
c=IN IP4 172.16.13.41
m=audio 19156 RTP/AVP 0 8 99 101 102 2 15 103 4 104 105 106 107 18 100
a=rtpmap:99 G.729a/8000
a=rtpmap:101 G.726-16/8000
a=rtpmap:102 G.726-24/8000
a=rtpmap:103 G.723.1-H/8000
a=rtpmap:104 G.723.1-L/8000
a=rtpmap:105 G.729b/8000
a=rtpmap:106 G.723.1a-H/8000
a=rtpmap:107 G.723.1a-L/8000
a=rtpmap:100 X-NSE/8000
a=fmtp:100 200-202
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
<---
*Mar 1 02:16:38.855: MGCP Packet received from 172.6.104.54-
RQNT 43 AALN/S1/SU0/0@Router MGCP 0.1
X: 1f
R: L/hu
S: G/rt
Q: process,loop

At this time the call is sent to the IP Phone. The CA directs the IP Phone to start playing ringbacks.

*Mar 1 02:16:38.859: send_mgcp_msg, MGCP Packet sent to 172.6.104.54

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
*Mar 1 02:16:38.859: 200 43 OK
<---
*Mar 1 02:16:46.159: MGCP Packet received from 172.6.104.54-
MDCX 44 AALN/S1/SU0/0@Router MGCP 0.1
C: A00000000200001d
I: 4
X: 20
L: p:20, a:PCMU, s:off
M: recvonly
R: L/hu
Q: process,loop
*Mar 1 02:16:46.167: send_mgcp_msg, MGCP Packet sent to 172.6.104.54
*Mar 1 02:16:46.167: 200 44 OK
<---
*Mar 1 02:16:46.171: MGCP Packet received from 172.6.104.54-
RQNT 45 AALN/S1/SU0/0@Router MGCP 0.1
X: 21
R: L/hu, D/[0-9ABCD*#], L/hf
S:
Q: process,loop
*Mar 1 02:16:46.175: send_mgcp_msg, MGCP Packet sent to 172.6.104.54 ---> </nowiki>
*Mar 1 02:16:46.175: 200 45 OK
*Mar 1 02:16:46.179: MGCP Packet received from 172.6.104.54-
MDCX 46 AALN/S1/SU0/0@Router MGCP 0.1
C: A00000000200001d
I: 4
X: 22
L: p:20, a:PCMU, s:off
M: sendrecv
R: L/hu, L/hf, D/[0-9ABCD*#]
S:
Q: process,loop
v=0
o=- 4 0 IN EPN AALN/S1/SU0/0@Router
s=Cisco SDP 0
t=0 0
c=IN IP4 10.17.179.33
m=audio 28390 RTP/AVP 96
a=rtpmap:96 PCMU
*Mar 1 02:16:46.187: send_mgcp_msg, MGCP Packet sent to 172.6.104.54
*Mar 1 02:16:46.191: 200 46 OK

Now the call is answered. Note that media is cut in both directions.After about 12 seconds the called party on the
IP Phone drops the call.

*Mar 1 02:16:58.355: MGCP Packet received from 172.6.104.54-

MDCX 47 AALN/S1/SU0/0@Router MGCP 0.1
C: A00000000200001d
I: 4
X: 23
M: recvonly
R: L/hu
Q: process,loop
*Mar 1 02:16:58.359: send_mgcp_msg, MGCP Packet sent to 172.6.104.54
*Mar 1 02:16:58.359: 200 47 OK
*Mar 1 02:16:58.379: MGCP Packet received from 172.6.104.54-
DLCX 48 AALN/S1/SU0/0@Router MGCP 0.1
C: A00000000200001d
I: 4
X: 24
R: L/hu

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
S:
Q: process,loop
*Mar 1 02:16:58.383: send_mgcp_msg, MGCP Packet sent to 172.6.104.54
*Mar 1 02:16:58.383: 250 48 OK
P: PS=608, OS=97280, PR=604, OR=96640, PL=0, JI=64, LA=0
*Mar 1 02:17:01.403: MGCP Packet received from 172.6.104.54-
RQNT 49 AALN/S1/SU0/0@Router MGCP 0.1
X: 25
R: L/hu, D/[0-9ABCD*#]
S: L/dl
Q: process,loop

Since this call was made from an FXS phone the calling party hears a dial tone

*Mar 1 02:17:01.411: send_mgcp_msg, MGCP Packet sent to 172.6.104.54

*Mar 1 02:17:01.411: 200 49 OK
*Mar 1 02:17:03.135: send_mgcp_msg, MGCP Packet sent to 172.6.104.54
*Mar 1 02:17:03.135: NTFY 191 AALN/S1/SU0/0@Router MGCP 0.1
X: 25
O: L/hu
*Mar 1 02:17:03.139: MGCP Packet received from 172.6.104.54-
200 191
*Mar 1 02:17:03.143: MGCP Packet received from 172.6.104.54-
RQNT 50 AALN/S1/SU0/0@Router MGCP 0.1
X: 26
R: L/hd
S:
Q: process,loop
*Mar 1 02:17:03.147: send_mgcp_msg, MGCP Packet sent to 172.6.104.54
*Mar 1 02:17:03.147: 200 50 OK

Troubleshooting Guidelines
The following suggestions help with troubleshooting:

• Reset the MGCP statistical counters with the clear mgcp statistics command.
• If RTP traffic is not getting through, make sure IP routing is enabled. Use the show rtp statistics
command, then turn on the debug ip udp command and track down the MGCP RTP packets.

Router# show rtp statistics

RTP Statistics info:
No. CallId Xmit-pkts Xmit-bytes Rcvd-pkts Rcvd-bytes Lost pkts Jitter Latenc
1 17492 0x8A 0x5640 0x8A 0x5640 0x0 0x0 0x0
Router# show rtp statistics
RTP Statistics info:
No. CallId Xmit-pkts Xmit-bytes Rcvd-pkts Rcvd-bytes Lost pkts Jitter Latenc
1 17492 0xDA 0x8840 0xDB 0x88E0 0x0 0x160 0x0

• If an RSIP message is not received by the call agent, make sure that the mgcp call-agent command or the
MGCP profile call-agent command is configured with the correct call agent name or IP address and UDP
port. Use the show mgcp command or the show mgcp profile command to display this information:

Router# show mgcp

MGCP Admin State ACTIVE, Oper State ACTIVE - Cause Code NONE
MGCP call-agent: 172.29.248.51 Initial protocol service is MGCP, v. 1.0
...
MGCP gateway port: 2727, MGCP maximum waiting delay 3000

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
...
Router# show mgcp profile
MGCP Profile nycprofile
Description: NY branch office configuration
Call-agent: 10.14.2.200 Initial protocol service is MGCP, v. 1.0
...

• To verify connections and endpoints, use the show mgcp command:

Router# show mgcp connection

Endpoint Call_ID(C) Conn_ID(I) (P)ort (M)ode (S)tate (C)odec (E)vent[SIFL] (R)esult[EA]
1. S0/DS1-1/5 C=F123AB,5,6 I=0x3 P=16506,16602 M=3 S=4 C=1 E=2,0,0,2 R=0,0
2. S0/DS1-1/6 C=F123AB,7,8 I=0x4 P=16602,16506 M=3 S=4 C=1 E=0,0,0,0 R=0,0
Router# show mgcp endpoint
T1/0 ds0-group 0 timeslots 1-24
T1/1 ds0-group 0 timeslots 1-24
T1/2 ds0-group 0 timeslots 1-24
T1/3 ds0-group 0 timeslots 1-24

• If an MGCP message is rejected, it might be because the remote media gateway does not support SDP
mandatory parameters (the o=, s=, and t= lines). If this is the case, configure the mgcp sdp simple
command to send SDP messages without those parameters.
• If you notice problems with voice quality, make sure that the cptone (voice-port configuration) command
is set for the correct country code. Capturing RTP packets from the sniffer might help to debug the
problem; you can decide such questions as whether the payload type or timestamps are set correctly.
• To check operation of interfaces, use the show interface command.
• To view information about activity on the T1 or E1 line, use the show controllers command. Alarms, line
conditions, and other errors are displayed. The data is updated every 10 seconds; and every 15 minutes,
the cumulative data is stored and retained for 24 hours.
• When necessary, you can enable debug traces for errors, events, media, packets, and parser. The
command debug mgcp packets can be used to monitor message flow in general. Note that there is
always a performance penalty when using debug commands. The sample output below shows the use of
the optional input-hex keyword to enable display of hexadecimal values.

Router# debug mgcp {all | errors | events | packets {input-hex}| parser}

Router# debug mgcp packets input-hex
Media Gateway Control Protocol input packets in hex value debugging is on
MGCP Packet received -
DLCX 49993 * MGCP 0.1
MGCP Packet received in hex -
44 4C 43 58 20 34 39 39 39 33 20 2A 20 4D 47 43 50 20 30 2E 31 A
send_mgcp_msg, MGCP Packet sent ---> </nowiki>
250 49993

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values
To troubleshoot xGCP call routing, see the following sections:

• Verifying Digits Received and Sent on the POTS Call Leg

• Verifying End-to-End VoIP Signaling on the VoIP Call Leg

Contents
• 1 Verifying Digits Received and Sent on the POTS Call
Leg
♦ 1.1 show dialplan number
♦ 1.2 debug vtsp dsp
• 2 Verifying End-to-End VoIP Signaling on the VoIP
Call Leg

Verifying Digits Received and Sent on the POTS Call Leg

Once the on-hook and off-hook signaling are verified to be working correctly, the next step in troubleshooting and
debugging a VoIP call is to verify that the correct digits are being received or sent on the voice port (digital or
analog). A dial peer is not matched or the switch (CO or PBX) cannot ring the correct station if incomplete or
incorrect digits are being sent or received. Some commands that can be used to verify the digits received/sent are:

• show dialplan number-This command is used to show which dial peer is reached when a particular
telephone number is dialed.
• debug vtsp session-This command displays information on how each network indication and application
request is processed, signaling indications, and DSP control messages.
• debug vtsp dsp -This command displays the digits as they are received by the voice port.
• debug vtsp all-This command enables the following debug voice telephony service provider (VTSP)
commands: debug vtsp session, debug vtsp error, and debug vtsp dsp.

show dialplan number

The show dialplan number digit_string command displays the dial peer that is matched by a string of digits. If
multiple dial peers can be matched, they are all shown in the order in which they are matched. The output of this
command looks like this:

Router# show dialplan number 5000

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Macro Exp.: 5000
VoiceOverIpPeer2
information type = voice,
tag = 2, destination-pattern = `5000',
answer-address = `', preference=0,
group = 2, Admin state is up, Operation
state is up,
incoming called-number = `',
connections/maximum = 0/unlimited,
application associated:
type = voip, session-target =
`ipv4:192.168.10.2',
technology prefix:
ip precedence = 5, UDP checksum =
disabled, session-protocol = cisco,
req-qos = best-effort,
acc-qos = best-effort,
dtmf-relay = cisco-rtp,
fax-rate = voice,
payload size = 20 bytes
codec = g729r8,
payload size = 20 bytes,
Expect factor = 10, Icpif = 30,
signaling-type = cas,
VAD = enabled, Poor QOV Trap = disabled,
Connect Time = 25630, Charged Units = 0,
Successful Calls = 25, Failed Calls = 0,
Accepted Calls = 25, Refused Calls = 0,
Last Disconnect Cause is "10 ",
Last Disconnect Text is "normal call
clearing.",
Last Setup Time = 84427934.
Matched: 5000 Digits: 4
Target: ipv4:192.168.10.2

debug vtsp dsp

debug vtsp dsp shows the digits as they are received by the voice port. The following output shows the collection
of DTMF digits from the DSP:

Router# debug vtsp dsp

Voice telephony call control dsp debugging is on
!-- ACTION: Caller picked up handset and dialed
!-- digits 5000.
!-- The DSP detects DTMF digits. Digit 5 was
!-- detected with ON time of 130msec.
*Mar 10 17:57:08.505: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_BEGIN: digit=5,
*Mar 10 17:57:08.585: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_OFF: digit=5,
duration=130
*Mar 10 17:57:09.385: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_BEGIN: digit=0
*Mar 10 17:57:09.485: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_OFF: digit=0,
duration=150
*Mar 10 17:57:10.697: vtsp_process_dsp_message:

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MSG_TX_DTMF_DIGIT_BEGIN: digit=0
*Mar 10 17:57:10.825: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_OFF: digit=0,
duration=180
*Mar 10 17:57:12.865: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_BEGIN: digit=0
*Mar 10 17:57:12.917: vtsp_process_dsp_message:
MSG_TX_DTMF_DIGIT_OFF: digit=0,
duration=100
Router# debug vtsp session
Voice telephony call control session debugging is on
!--- <some output have been omitted>
!-- ACTION: Caller picked up handset.
!-- The DSP is allocated, jitter buffers, VAD
!-- thresholds, and signal levels are set.
*Mar 10 18:14:22.865: dsp_set_playout: [1/0/0 (69)]
packet_len=18 channel_id=1 packet_id=76 mode=1
initial=60 min=4 max=200 fax_nom=300
*Mar 10 18:14:22.865: dsp_echo_canceller_control:
[1/0/0 (69)] packet_len=10 channel_id=1 packet_id=66
flags=0x0
*Mar 10 18:14:22.865: dsp_set_gains: [1/0/0 (69)]
packet_len=12 channel_id=1 packet_id=91
in_gain=0 out_gain=65506
*Mar 10 18:14:22.865: dsp_vad_enable: [1/0/0 (69)]
packet_len=10 channel_id=1 packet_id=78
thresh=-38act_setup_ind_ack
*Mar 10 18:14:22.869: dsp_voice_mode: [1/0/0 (69)]
packet_len=24 channel_id=1 packet_id=73 coding_type=1
voice_field_size=80
VAD_flag=0 echo_length=64 comfort_noise=1
inband_detect=1 digit_relay=2
AGC_flag=0act_setup_ind_ack(): dsp_dtmf_mod
e()act_setup_ind_ack: passthru_mode = 0,
no_auto_switchover = 0dsp_dtmf_mode
(VTSP_TONE_DTMF_MODE)
!-- The DSP is put into "voice mode" and dial-tone is
!-- generated.
*Mar 10 18:14:22.873: dsp_cp_tone_on: [1/0/0 (69)]
packet_len=30 channel_id=1 packet_id=72 tone_id=4
n_freq=2 freq_of_first=350 freq_of_second=440 amp_of_first=
4000 amp_of_second=4000 direction=1 on_time_first=65535
off_time_first=0 on_time
_second=65535 off_time_second=0

If you determine that the digits are not being sent or received properly, then you might need to use either a
digit-grabber (test tool) or T1 tester to verify that the digits are being sent at the correct frequency and timing
interval. If they are being sent "incorrectly" for the switch (CO or PBX), some values on the router or switch (CO
or PBX) might need to be adjusted so that they match and the devices can interoperate. These are usually digit
duration and interdigit duration values. If the digits appear to be sent correctly, you can also check any number
translation tables in the switch (CO or PBX) that might be adding or removing digits.

Verifying End-to-End VoIP Signaling on the VoIP Call Leg

After verifying that voice-port signaling is working properly and that the correct digits have been received, move
to the VoIP call control troubleshooting and debugging. The following factors explain why call control debugging

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can be a complex job:

• H.323 is made up of three layers of call-negotiation and call-establishment: H.225, H.245, and H.323.
These protocols use a combination of TCP and UDP to set up and establish a call.
• End-to-End VoIP debugging shows a number of Cisco IOS state-machines, and problems with any
state-machine can cause a call to fail.
• End-to-End VoIP debugging can be very verbose and create a lot of debug output.

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MGCP VoIP call admission control (CAC) has several commands available to analyze call statistics and operation
of applications on the gateway. They are classified into these groups for clarity.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Troubleshooting MGCP
• 2 Troubleshooting MGCP SRC
CAC
• 3 Troubleshooting MGCP RSVP
CAC
• 4 Troubleshooting MGCP SA
Agent CAC

Troubleshooting MGCP
To provide information about the operation of the MGCP application, use the following commands in privileged
EXEC mode:

Command Purpose
Displays real-time information about MGCP errors, events, media,
Router# debug mgcp all packets, parser, system resource check (SRC), and VoIP call admission
control (CAC)
Router# debug mgcp errors {endpoint
Displays MGCP errors
endpoint-name}
Router# debug mgcp events {endpoint
Displays MGCP events
endpoint-name}
Router# debug mgcp media {endpoint
Displays MGCP tone and signal information
endpoint-name}
Router# debug mgcp packets Displays MGCP packet information, with input packets optionally in
{endpoint endpoint-name | input-hex} hexadecimal format
Router# debug mgcp parser Displays MGCP parser and builder information
Router# debug mgcp src Displays MGCP SRC CAC information
Turns on debugging messages for the VoIP CAC process at the MGCP
Router# debug mgcp voipcac
application layer

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Troubleshooting MGCP SRC CAC

To help identify SRC CAC problems, use the following commands in privileged EXEC mode:

Command Purpose
Displays status of configured triggers or statistics for application
Router# show call threshold
programming interface (API) calls that were made to global and interface
{status [unavailable] | stats}
resources
Router# show mgcp statistics Displays MGCP statistics, including those for MGCP SRC VoIP CAC
Router# clear call threshold stats Clears call threshold statistics
Router# clear mgcp src-stats Clears statistics gathered for MGCP SRC CAC
Router# debug call threshold Displays details of trigger actions
Router# debug mgcp src Provides debug information for MGCP SRC CAC calls

Troubleshooting MGCP RSVP CAC

To identify and trace RSVP CAC problems, use the following commands in privileged EXEC mode:

Command Purpose
Router# show call fallback cache Displays a network congestion level check result if one has been cached
Router# show call rsvp-sync stats Displays statistics for calls that attempted RSVP reservation
Router# show call rsvp-sync conf Displays the configuration settings for RSVP synchronization
Router# show ip rsvp reservation Displays the RSVP-related receiver information currently in the database
Router# debug call rsvp-sync
Displays messages about software functions called by RSVP
func-trace
Router# debug call rsvp-sync events Displays events that occur during RSVP setup
Displays detailed information about RSVP-enabled and Subnetwork
Router# debug ip rsvp detail
Bandwidth Manager (SBM) message processing

Troubleshooting MGCP SA Agent CAC

To help identify Service Assurance (SA) Agent CAC problems, use the following commands in privileged EXEC
mode:

Command Purpose
Router# show call fallback cache Displays a network congestion level check result if one has been cached
Router# debug call fallback
Verifies that probes are being sent correctly
probes
Router# debug call fallback detail Displays details of the VoIP call fallback
Displays global information about the SA agent feature. There are a number of
Router# show rtr application
other options for the show rtr command; use CLI help to browse a list of
{tabular | full}
choices

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Router# debug rtr error Enables logging of SA agent run-time errors

Router# debug rtr trace Traces the execution of an SA agent operation

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To verify MGCP-controlled endpoints configured for SS7 and ISDN PRI, use the show mgcp endpoint
command in privileged EXEC mode.

Note: The show mgcp endpoint command does not show configured endpoints for CAS, including FGD-OS.
Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values
The following example shows MGCP endpoints for a NAS package:

controller T3 9/0
framing m23
cablelength 224
t1 1-8 controller
!
controller T1 9/0:1
framing esf
ds0-group 0 timeslots 1-24 type e&m-fgb mf dnis
!
controller T1 9/0:2
framing esf
ds0-group 0 timeslots 1-24 type e&m-fgb dtmf dnis
!
controller T1 9/0:3
framing esf
ds0-group 0 timeslots 1-24 type e&m-immediate-start
!
controller T1 9/0:4
framing esf
ds0-group 0 timeslots 1-24 type e&m-fgb
!
controller T1 9/0:5
framing esf
pri-group timeslots 1-24 service mgcp
!
controller T1 9/0:6
framing esf
ds0-group 0 timeslots 1-24 type none service mgcp
!
controller T1 9/0:7
framing esf
extsig mgcp
guard-timer 10 on-expiry reject
pri-group timeslots 1-24 service mgcp
!
controller T1 9/0:8
framing esf
extsig mgcp
guard-timer 10 on-expiry reject
ds0-group 0 timeslots 1-24 type none service mgcp
!

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The following output shows available varieties of CAS:

• 9/0:5-ISDN backhauling
• 9/0:6-SS7
• 9/0:7-ISDN backhauling with NAS package
• 9/0:8-SS7 with NAS package

slot7# show mgcp endpoint

T1 S9/0:5 pri-group timeslots 1-23 type backhaul
T1 S9/0:6 ds0-group 0 timeslots 1-24 type none
T1 S9/0:7 pri-group timeslots 1-23 type backhaul
T1 S9/0:8 ds0-group 0 timeslots 1-24 type none
NAS Endpts
T1 9/0:7 ds0-group 0 timeslots 1-24 type none
T1 9/0:8 ds0-group 0 timeslots 1-24 type none
slot7#

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 MGCP show Commands
• 2 show ccm-manager
• 3 show mgcp
♦ 3.1 Table: Explanation of Fields in the show mgcp
Command
• 4 show mgcp endpoint
• 5 show mgcp connection
♦ 5.1 Table: Explanation of Fields in the show mgcp
connection Command
• 6 show voice port mod_num/slot_num/port_num
♦ 6.1 Table: Explanation of Fields in the show voice port
Command
• 7 show mgcp statistics
♦ 7.1 Table: Explanation of Fields in the show mgcp
statistics Command
• 8 Other debug mgcp Commands

MGCP show Commands

The show commands are useful for displaying the current status of the configuration as well as verifying that the
changes that you made took effect. The following commands are described:

• show ccm-manager
• show mgcp
• show mgcp endpoint
• show mgcp connection
• show voice port mod_num/slot_num/port_num
• show mgcp statistics
• Other debug mgcp Commands

Details about these commands can be found in the Cisco IOS Voice Command Reference.

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show ccm-manager
If your MGCP network includes Cisco CallManager, use this command to verify the active and redundant
configured Cisco CallManager servers. This command also indicates if the gateway is currently registered with
Cisco CallManager.

Note: The following show ccm-manager command output was captured in a separated environment.
Router# show ccm-manager
MGCP Domain Name: Router
Total number of host: 2
Priority Status Host
============================================================
Primary Registered 10.89.129.210
First backup Backup ready 10.89.129.211
Second backup Undefined
Current active Call Manager: 10.89.129.210
Current backup Call Manager: 10.89.129.211
Redundant link port: 2428
Failover Interval: 30 seconds
Keepalive Interval: 15 seconds
Last keepalive sent: 1d00h (elapsed time: 00:00:03)
Last MGCP traffic time: 1d00h (elapsed time: 00:00:03)
Last switchover time: 04:49:39 from (10.89.129.211)
Switchback mode: Graceful

show mgcp
Use this command to verify the status of the router's MGCP parameters. You should see the IP address of the
server that you are using (172.16.1.252 in this case.) All of the other parameters were left at their default behavior
in this configuration.

VG200A# show mgcp

MGCP Admin State ACTIVE, Oper State ACTIVE - Cause Code NONE
MGCP call-agent: 172.16.1.252 Initial protocol service is MGCP
MGCP block-newcalls DISABLED
MGCP dtmf-relay codec all mode out-of-band
MGCP modem passthrough: CA
MGCP request timeout 500, MGCP request retries 3
MGCP gateway port: 2427, MGCP maximum waiting delay 3000
MGCP restart delay 0, MGCP vad DISABLED
MGCP simple-sdp ENABLED
MGCP codec type g711ulaw, MGCP packetization period 20
MGCP JB threshold lwm 30, MGCP JB threshold hwm 150
MGCP LAT threshold lmw 150, MGCP LAT threshold hwm 300
MGCP PL threshold lwm 1000, MGCP PL threshold hwm 10000
MGCP playout mode is adaptive 60, 4, 200 in msec
MGCP IP ToS low delay disabled, MGCP IP ToS high throughput disabled
MGCP IP ToS high reliability disabled, MGCP IP ToS low cost disabled
MGCP IP precedence 5, MGCP default package: line-package
MGCP supported packages: gm-package dtmf-package trunk-package line-package
hs-package
VG200A#

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Table: Explanation of Fields in the show mgcp Command

Field Output Description

The administrative and operational state of the MGCP daemon. The
administrative state controls starting and stopping the application using the
MGCP Admin State ...
mgcp and mgcp block-newcalls commands. The operational state controls
normal MGCP operations.
MGCP call-agent The address of the call agent specified in the mgcp command.
MGCP block-newcalls enabled The state of the mgcp block-newcalls command.
MGCP request timeout The setting for the mgcp request timeout command.
MGCP request retries The setting for the mgcp request retries command.
MGCP gateway port The UDP port specification.
MGCP maximum waiting delay The setting for the mgcp max-waiting-delay command.
MGCP restart delay The setting for the mgcp restart-delay command.
MGCP VAD The setting for the mgcp vad command.
MGCP codec type The setting for the mgcp codec command.
MGCP packetization period The packetization period parameter setting for the mgcp codec command.
MGCP JB threshold low water The jitter buffer minimum threshold parameter setting for the mgcp
mark quality-threshold command.
The jitter buffer maximum threshold parameter setting for the mgcp
JB threshold high water mark
quality-threshold command.
MGCP LAT threshold low water The latency minimum threshold parameter setting for the mgcp
mark quality-threshold command.
The latency maximum threshold parameter setting for the mgcp
LAT threshold high water mark
quality-threshold command.
MGCP PL threshold low water The packet loss minimum threshold parameter setting for the mgcp
mark quality-threshold command.
The packet loss minimum threshold parameter setting for the mgcp
PL threshold high water mark
quality-threshold command.
MGCP IP ToS low delay The low-delay parameter setting for the mgcp ip-tos command.
MGCP IP ToS high throughput The high-throughput parameter setting for the mgcp ip-tos command.
MGCP IP ToS high reliability The high-reliability parameter setting for the mgcp ip-tos command.
MGCP IP ToS low cost The low-cost parameter setting for the mgcp ip-tos command.
MGCP IP precedence The precedence parameter setting for the mgcp ip-tos command.
The default-package parameter setting for the mgcp default-package
MGCP default package type
command.
Supported MGCP packages The packages supported in this session.

show mgcp endpoint

Use this command to show the voice ports (endpoints) that are under MGCP control in the router. This command
verifies which voice ports have been bound to the MGCP application. This is related to the application mgcp
command and the port commands that were entered when configuring the POTS dial peer.

VG200A#show mgcp endpoint

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voice-port 1/0/0
voice-port 1/0/1
voice-port 1/1/0
voice-port 1/1/1
VG200A#

show mgcp connection

Use this command to display any active MGCP connections. The endpoint in this example is Slot1/Module 1/Port
0. This corresponds to the MGCP Member Configuration identifier in Cisco CallManager. This tells you which
port on the router is the endpoint in the call.

In the screen output below there is one active call.

VG200A#show mgcp connection

Endpoint Call_ID(C) Conn_ID(I) (P)ort (M)ode (S)tate (C)odec EC
(R)esult[EA]
1. aaln/S1/SU1/0 C=A000000001000008,23,24 I=0xD P=16390,0 M=4 S=4,4 CO=1
EC=1 R=0,0
Total number of active calls 1
VG200A#

Table: Explanation of Fields in the show mgcp connection Command

Field
Description
Output
The endpoint for each call shown in the digital endpoint naming convention of slot number (S0)
Endpoint
and digital line (DS1-0) number (1).
The MGCP call ID send by the call agent, the internal Call Control Application Programming
Interface (CCAPI) call ID for this endpoint, and the peer call legs CCAPI call ID.
Call_ID(C)

(CCAPI is an API to provide call control facilities to applications.)

Conn_ID(I) The connection ID generated by the gateway and sent in the ACK message.
The ports used for this connection. The first port is the local UDP port. The second port is the
(P)ort
remote UDP port.
(M)ode The call mode, where:

0-Indicates an invalid value for mode.

1-Indicates the gateway should only send packets.

2-Indicates the gateway should only receive packets.

3-Indicates the gateway can send and receive packets.

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4-Indicates the gateway should neither send nor receive packets.

5-Indicates the gateway should place the circuit in loopback mode.

6-Indicates the gateway should place the circuit in test mode.

7-Indicates the gateway should use the circuit for network access for data.

8-Indicates the gateway should place the connection in network loopback mode.

9-Indicates the gateway should place the connection in network continuity test mode.

10-Indicates the gateway should place the connection in conference mode.

All other values are used for internal debugging.

(S)tate The call state. The values are used for internal debugging purposes.
(C)odec The codec identifier. The values are used for internal debugging purposes.
(E)vent
Used for internal debugging.
[SIFL]
(R)esult [EA] Used for internal debugging.

show voice port mod_num/slot_num/port_num

Use this command to verify the current status and configuration of the voice ports on the router.

The following is sample output from the show voice port command for a foreign exchange office (FXO) voice
port:

VG200A#show voice port 1/0/0

Foreign Exchange Office 1/0/0 Slot is 1, Sub-unit is 0, Port is 0
Type of VoicePort is FXO
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancel Coverage is set to 8 ms
Playout-delay Mode is set to default
Playout-delay Nominal is set to 60 ms

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Playout-delay Maximum is set to 200 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Ringing Time Out is set to 180 s
Companding Type is u-law
Region Tone is set for US
Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Wait Release Time Out is 30 s
Station name None, Station number None
Voice card specific Info Follows:
Signal Type is loopStart
Number Of Rings is set to 1
Supervisory Disconnect active
Hook Status is On Hook
Ring Detect Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Dial Type is dtmf
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 750 ms
Percent Break of Pulse is 60 percent
GuardOut timer is 2000 ms
VG200A#

The following is sample output from the show voice port command for a foreign exchange station (FXS) voice
port:

VG200A#show voice port 1/1/0

Foreign Exchange Station 1/1/0 Slot is 1, Sub-unit is 1, Port is 0
Type of VoicePort is FXS
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancel Coverage is set to 8 ms
Playout-delay Mode is set to default
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 200 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Ringing Time Out is set to 180 s
Companding Type is u-law
Region Tone is set for US
Analog Info Follows:
Currently processing none

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Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Wait Release Time Out is 30 s
Station name None, Station number None
Voice card specific Info Follows:
Signal Type is loopStart
Ring Frequency is 25 Hz
Hook Status is On Hook
Ring Active Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Ring Cadence is defined by CPTone Selection
Ring Cadence are [20 40] * 100 msec
VG200A#

Table: Explanation of Fields in the show voice port Command

Field Output Description

Administrative State Administrative state of the voice port.
Alias User-supplied alias for this voice port.
Clear Wait Duration Timing Time of inactive seizure signal to declare call cleared.
Connection Mode Connection mode of the interface
Full E.164 telephone number used to establish a connection with the
Connection Number
trunk or PLAR mode.
Currently Processing Type of call currently being processed: none, voice, or fax.
Delay Duration Timing Maximum delay signal duration for delay dial signaling.
Timing of generation of delayed start signal from detection of incoming
Delay Start Timing
seizure.
Dial Type Out-dialing type of the voice port.
Digit Duration Timing DTMF Digit duration in milliseconds.
E&M Type Type of E&M interface.
Echo Cancel Coverage Echo Cancel Coverage for this port.
Echo Cancellation Whether or not echo cancellation is enabled for this port.
Hook Flash Duration Timing Maximum length of hook flash signal.
Hook Status Hook status of the FXO/FXS interface.
Impedance Configured terminating impedance for the E&M interface.
In Gain Amount of gain inserted at the receiver side of the interface.
In Seizure Incoming seizure state of the E&M interface.
Amount of time the system waits for an initial input digit from the
Initial Time Out
caller.
InterDigit Duration Timing DTMF interdigit duration in milliseconds.
InterDigit Pulse Duration Timing Pulse dialing interdigit timing in milliseconds.
Amount of time the system waits for a subsequent input digit from the
Interdigit Time Out
caller.
Maintenance Mode Maintenance mode of the voice-port.

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Music On Hold Threshold Configured Music-On-Hold Threshold value for this interface.
Whether or not background noise should be played to fill silent gaps if
Noise Regeneration
VAD is activated.
Number of signaling protocol errors Number of signaling protocol errors.
Non-Linear Processing Whether or not Non-Linear Processing is enabled for this port.
Operations State Operation state of the port.
Operation Type Operation of the E&M signal: 2-wire or 4-wire.
Out Attenuation Amount of attenuation inserted at the transmit side of the interface.
Out Seizure Outgoing seizure state of the E&M interface.
Port Port number for this interface associated with the voice interface card.
Pulse Rate Timing Pulse dialing rate in pulses per second (pps).
Regional Tone Configured regional tone for this interface.
Ring Active Status Ring active indication.
Ring Frequency Configured ring frequency for this interface.
Ring Ground Status Ring ground indication
Type of signaling for a voice port: loop-start, ground-start, wink-start,
Signal Type
immediate, and delay-dial.
Slot Slot used in the voice interface card for this port.
Sub-unit Sub-unit used in the voice interface card for this port.
Tip Ground Status Tip ground indication.
Type of VoicePort Type of voice port: FXO, FXS, and E&M.
The Interface Down Failure Cause Text string describing why the interface is down.
Wink Duration Timing Maximum wink duration for wink start signaling.
Wink Wait Duration Timing Maximum wink wait duration for wink start signaling.

show mgcp statistics

Use this command to show statistical information related to MGCP activity on the router.

The following is sample output from a 28xx router with IOS 12.4(22)T

2851#sh mgcp statistics

UDP pkts rx 28349, tx 28576
Unrecognized rx pkts 0, MGCP message parsing errors 0
Duplicate MGCP ack tx 1, Invalid versions count 0
CreateConn rx 353, successful 353, failed 0
DeleteConn rx 353, successful 353, failed 0
ModifyConn rx 629, successful 629, failed 0
DeleteConn tx 0, successful 0, failed 0
NotifyRequest rx 217, successful 217, failed 0
AuditConnection rx 0, successful 0, failed 0
AuditEndpoint rx 263, successful 233, failed 30
RestartInProgress tx 27, successful 27, failed 0
Notify tx 26530, successful 26530, failed 0
ACK tx 1785, NACK tx 30
ACK rx 26533, NACK rx 0
Collisions: Passive 0, Active 0

IP address based Call Agents statistics:

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IP address 10.10.14.36, Total msg rx 28349,
successful 28318, failed 30
System resource check is DISABLED. No available statistic

DS0 Resource Statistics

-----------------------
Utilization: 3.33 percent <-- E1 utilization
Total channels: 60 <-- two E1 whereas one port shutdown
Addressable channels: 30 <-- just on E1 operational
Inuse channels: 1 <-- currently used channels
Disabled channels: 30 <-- second E1 not operational
Free channels: 29 <-- available channels

The following is sample output from Voice Gateway VG200:

VG200A#show mgcp statistics

UDP pkts rx 3791, tx 3830
Unrecognized rx pkts 0, MGCP message parsing errors 0
Duplicate MGCP ack tx 0, Invalid versions count 0
CreateConn rx 12, successful 12, failed 0
DeleteConn rx 12, successful 12, failed 0
ModifyConn rx 42, successful 42, failed 0
DeleteConn tx 0, successful 0, failed 0
NotifyRequest rx 8, successful 8, failed 0
AuditConnection rx 0, successful 0, failed 0
AuditEndpoint rx 20, successful 20, failed 0
RestartInProgress tx 6, successful 6, failed 0
Notify tx 3704, successful 3704, failed 0
ACK tx 68, NACK tx 0
ACK rx 3703, NACK rx 0
IP address based Call Agents statistics:
IP address 172.16.1.252, Total msg rx 3791,
successful 3791, failed 0
VG200A#

Table: Explanation of Fields in the show mgcp statistics Command

Field Output Description

UDP pkts The number of UDP packets received (rx) and transmitted (tx).
Unrecognized rx pkts The number of packets received that are of unknown type.
MGCP message parsing errors The number of MGCP message parsing errors.
Duplicate MGCP ack tx The number of duplicate MGCP ACK transmission messages.
Invalid versions count The number of invalid versions.
The number of Create Connection messages received from the call agent by
CreateConn rx ... the media gateway. Messages received are classified as being successful or
failed.
The number of Delete Connection messages received from the call agent by
DeleteConn rx ... the media gateway. Messages received are classified as being successful or
failed.
The number of Modify Connection messages received from the call agent by
ModifyConn rx ... the media gateway. Messages received are classified as being successful or
failed.

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The number of Delete Connection messages sent by the call agent. Messages
DeleteConn tx ...
received are classified as being successful or failed.
The number of Notify messages received by the call agent from the media
NotifyRequest rx ...
gateway. Messages received are classified as being successful or failed.
The number of Audit Connection messages received from the call agent by the
AuditConnection rx ...
media gateway. Messages received are classified as being successful or failed.
The number of Audit Endpoint messages received from the call agent by the
AuditEndpoint rx ...
media gateway. Messages received are classified as being successful or failed.
The number of Restart In Progress (RSIP) messages transmitted by the call
RestartInProgress tx ...
agent. Messages received are classified as being successful or failed.
The number of Notify messages transmitted by the call agent. Messages
Notify tx ...
received are classified as being successful or failed.
ACK tx ... The number of acknowledgement messages transmitted by the call agent.
The number of negative acknowledgement messages transmitted by the call
NACK tx ...
agent.
ACK rx ... The number of acknowledgement messages received by the gateway.
NACK rx ... The number of negative acknowledgement messages received by the gateway.
IP address The IP address of the call agent.
The total number of messages received by the gateway. Messages received are
Total msg rx ...
classified as being successful or failed.

Other debug mgcp Commands

Use debug mgcp {all | error | events | packets | parser} when you are experiencing problems that you believe
are not related to configuration errors or hardware problems. It is recommended that you keep an example of each
debug command from a working configuration to use as a baseline for comparison when you are experiencing
problems.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

To troubleshoot and resolve Voice over Frame Relay configuration issues, perform the following tasks:

• If no calls are going through, ensure that the frame-relay voice bandwidth command is configured.
• If VoFR is configured on a PVC and there are problems with data connectivity on that PVC, ensure that
the frame-relay fragment command has been configured.
• If data is not being transmitted but fragmentation is configured, ensure that Frame Relay traffic shaping is
turned on.
• If the problem is with the dial plan or the dial peers, use the show dial-plan number command with the
argument dial string to display which dial peers are being used when a specific number is called.
• If there are problems connecting an FRF.11 trunk call, ensure that the session protocol command in dial
peer configuration is set to frf11-trunk.
• If FRF.11 trunk calls on the Cisco 2600 or Cisco 3600 series routers are being configured, verify that the
called-number vofr command in dial peer configuration is configured and that its number matches the
destination pattern of the corresponding POTS dial peer.
• Ensure that the voice port is set to no shutdown.
• Ensure that the serial port or the T1/E1 controller is set to no shutdown.
• Toggle the voice port by first entering shutdown and then no shutdown every time the connection
trunk or no connection trunk command is entered.

Check the validity of the Voice over Frame Relay configuration by performing the following tasks:

• Enter the show frame-relay pvc command to show the status of the PVCs.
• Enter the show frame-relay vofr command with the arguments interface, dlci, cid to show statistics and
information on the open subchannels.
• Enter the show frame-relay fragment command with the arguments interface number and dlci to show
the Frame Relay fragmentation configuration.
• Enter the show traffic-shape queue command to display the traffic-shaping information if Frame Relay
traffic shaping is configured. The queue option displays the queueing statistics. For more information
about traffic shaping, refer to Frame Relay Traffic Shaping for VoIP and VoFR, document 14073.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values
This article provides information you can use to confirm that your VoFR configuration with QoS is working
properly.

Certain show commands are supported by the Output Interpreter Tool (registered customers only), which allows
you to view an analysis of show command output.

LLQ/IP RTP Priority Commands

The following show and debug commands can help you verify your LLQ and IP RTP priority configurations.

• show policy-map interface serial interface#-This command is useful for viewing the LLQ operation and
any drops in the PQ.
• show policy-map policy_map_name-Displays information about the policy-map configuration.
• show queue interface-type interface-number-Lists fair queueing configuration information and statistics
for a particular interface.
• debug priority-Displays PQ events and shows whether dropping occurs in this queue.
• show class-map class_name-Displays information about the class-map configuration.
• show call active voice-Used to check for lost packets at the DSP level.
• show frame-relay ip rtp header-compression-Displays RTP header compression statistics.

For more information about low-latency queueing for VoFR, refer to the VoIP QoS for Frame Relay to ATM
Interworking with LLQ, PPP LFI and cRTP, document 22383.

Fragmentation Commands
Use the following debug and show commands to verify and troubleshoot fragmentation configurations.

• show frame-relay fragment-Displays information about the Frame Relay fragmentation taking place in
the Cisco router.
• debug frame-relay fragment-Displays event or error messages related to Frame Relay fragmentation. It
is enabled at the PVC level on the selected interface.

Frame Relay/Interface Commands

Use the following show commands to verify and troubleshoot the Frame Relay/interface configurations.

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• show traffic-shape queue interface-Displays information about the elements queued at the VC data-link
connection identifier (DLCI) level. The command is used to verify the operation of IP RTP priority over
Frame-Relay. When the link is congested, voice flows are identified with a weight of zero. This indicates
that the voice flow is using the PQ.
• show traffic-shape-Displays information such as Tc, Bc, Be, and CIR configured values.
• show frame-relay pvc dlci-#-Displays information such as traffic shaping parameters, fragmentation
values, and dropped packets.

For more information about VoIP over Frame Relay with quality of service (QoS), refer to VoIP over Frame
Relay with Quality of Service (Fragmentation, Traffic Shaping, LLQ / IP RTP Priority), document 12156.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values
When you are troubleshooting the traffic-shaping and prioritization for a VoIP over Frame Relay network with
hub and spoke topology, the configuration of the hub is such that there are two permanent virtual circuits (PVCs)
for each remote spoke, and both data and voice are sent over both PVCs.

Note: The prioritization and fragmentation discussed in this document applies not only to this scenario but
also to a scenario where you may have one PVC with voice and data and another with only data. The
data PVCs need to be traffic-shaped just as the voice and data PVCs are. This is because when a single
physical pipe is shared, in this case at the hub, the serialization delay affects all data items, regardless of
the PVC they are destined for.
The following debug commands can help you troubleshoot traffic-shaping and prioritization for VoIP over Frame
Relay.

• debug priority-Displays PQ events and indicates whether dropping occurs in this queue. Frame Relay is
a special case with respect to policing the priority queue. The PQ is policed to ensure that the fair queues
are not starved of bandwidth. When you configure the PQ, you specify in kbps the maximum amount of
bandwidth available to that queue. Packets that exceed that maximum are dropped. Originally, the priority
queue of a service-policy configured in a Frame Relay map class was policed during periods of
congestion and noncongestion. Cisco IOS Release 12.2 removes this exception. PQ is still policed with
FRF.12, but other nonconforming packets are only dropped if there is congestion.
• debug frame-relay fragment-Displays event or error messages related to Frame Relay fragmentation.
The command is only enabled at the PVC level on the selected interface.

newyork# debug priority

Priority output queueing debugging is on
newyork# ping 172.16.120.1
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 172.16.120.1, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 56/57/60 ms
newyork#
00:42:40: PQ: Serial2/0: ip -> normal
00:42:40: PQ: Serial2/0 output (Pk size/Q 104/2)
00:42:40: PQ: Serial2/0: ip -> normal
00:42:40: PQ: Serial2/0 output (Pk size/Q 104/2)
00:42:40: PQ: Serial2/0: ip -> normal
00:42:40: PQ: Serial2/0 output (Pk size/Q 104/2)
00:42:40: PQ: Serial2/0: ip -> normal
00:42:40: PQ: Serial2/0 output (Pk size/Q 104/2)
00:42:40: PQ: Serial2/0: ip -> normal
00:42:40: PQ: Serial2/0 output (Pk size/Q 104/2)
00:42:41: PQ: Serial2/0 output (Pk size/Q 13/0)
newyork# debug frame-relay fragment interface serial 2/0 100
This may severely impact network performance.
You are advised to enable no logging console debug. Continue?[confirm]
Frame Relay fragment/packet debugging is on

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Displaying fragments/packets on interface Serial2/0 dlci 100 only
Serial2/0(i): dlci 100, rx-seq-num 126, exp_seq-num 126, BE bits set, frag_hdr 04 C0 7E
Serial2/0(o): dlci 100, tx-seq-num 82, BE bits set, frag_hdr 04 C0 52

For more information about VoIP over Frame Relay with Multipoint PVCs and Prioritization, refer to VoIP over
Frame Relay with Multipoint PVCs and Prioritization, document 12162.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

VoFR Connection Verification

To verify switched call voice connections, perform the following tasks:

• Pick up the telephone handset and verify that there is a dial tone.
• Call from a local telephone to the configured dial peer and verify that the call completes.

To verify the FXO-FXS trunk calls to a remote PBX, perform the following tasks:

• Pick up the telephone and listen for a dial tone from the remote PBX.
• Dial a telephone number, so that the remote PBX routes the call.

To verify voice connections, perform the following tasks:

• Check the validity of the dial peer and voice port configuration by performing the following tasks:
♦ Enter the show dial-peer voice command to verify that the data configured is correct.
♦ Enter the show dial-peer voice summary command to check the validity of the dial peer
configurations.
♦ Enter the show voice port command to show the status of the voice ports.
♦ Enter the show call active voice with the keyword brief to show the call status for all voice ports.
♦ Enter the show voice call command to check the validity of the voice port configuration.
♦ Enter the show voice dsp command to show the current status of all DSP voice channels.
♦ Enter the show voice permanent command to show the status of Cisco trunk permanent calls.
♦ Enter the show call history command to show the active call table.
• Check the validity of the VoFR configuration on the DLCI by entering the show frame-relay vofr
command to show the VoFR configuration.

VoFR Problem Diagnosis

To diagnose problems in switched Frame Relay networks, use one or both of the following privileged EXEC
commands:

Command Purpose
Router# show frame-relay pvc Displays statistics about PVCs for Frame Relay interfaces.
Router# debug frame-relay switching Displays debug messages for switched Frame Relay PVCs.

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VoFR Monitoring and Maintenance Commands

To monitor and maintain the VoFR configuration, use the following commands in EXEC mode as needed:

Command Purpose
Router# show call active voice [brief] Displays the active call table.
Router# show call history voice [last number] |
Displays the call history table.
[brief]
or
Router# show call history voice record
Displays configuration information and call statistics for dial
Router# show dial-peer voice
peers.
Displays information about the Frame Relay fragmentation
Router# show frame-relay fragment
taking place in the Cisco router.
Router# show frame-relay pvc Displays statistics about PVCs for Frame Relay interfaces.
Displays the FRF.11 subchannel information on VoFR
Router# show frame-relay vofr
DLCIs.
Router# show interfaces serial Displays information about a serial interface.
Displays information about the elements queued at a
Router# show traffic-shape queue
particular time at the VC (DLCI) level.
Displays information about the permanent calls on a voice
Router# show voice permanent-call
interface.

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Tcl IVR Version 2.0 uses Tcl scripts to gather data and to process accounting information. For example, a Tcl
IVR script can play an audio prompt that asks callers to enter a specific type of information, such as a personal
identification number (PIN). After playing the audio prompt, the Tcl IVR application collects the predetermined
number of touch tones and sends the collected information to an external server for caller authentication and
service authorization.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 IVR Call Leg
• 2 Testing and Debugging Your Script
• 3 Loading Your Script
• 4 Associating Your Script with an Inbound
Dial Peer
• 5 Displaying Information About IVR Scripts
• 6 Using URLs in IVR Scripts
♦ 6.1 URLs for Loading the IVR Script
♦ 6.2 URLs for Loading Audio Files
• 7 Tips for Using Your Tcl IVR Script

IVR Call Leg

Figure: IVR Control of Tcl Scripts on an IP Call Leg displays a Tcl IVR application on the gateway.

Figure: IVR Control of Tcl Scripts on an IP Call Leg

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For information on developing Tcl scripts for voice applications, refer to the TCL IVR API Version 2.0
Programmer's Guide.

Testing and Debugging Your Script

It is important to thoroughly test a script before it is deployed. To test a script, you must place it on a router and
place a call to activate the script. When you test your script, make sure that you test every procedure in the script
and all variations within each procedure.

You can view debugging information applicable to the Tcl IVR scripts that are running on the router. The debug
voip ivr command allows you to specify the type of debug output you want to view. To view debug output, enter
the following command in privileged-EXEC mode:

[no] debug voip ivr {states | error | tclcommands | callsetup | digitcollect | script |
dynamic | applib | settlement | all}

For more information about the debug voip ivr command, see the Cisco IOS Debug Command Reference.

The output of any Tcl puts commands is displayed if script debugging is on.

Possible sources of errors are:

• An unknown or misspelled command (for example, if you misspell media play as mediaplay)
• A syntax error (such as, specifying an invalid number of arguments)
• Executing a command in an invalid state (for example, executing the media pause command when no
prompt is playing)

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• Using an information tag (info-tag) in an invalid scope (for example, specifying evt_dcdigits when not
handling the ev_collectdigits_done event).

In most cases, an error such as these causes the underlying infrastructure to disconnect the call legs and clean up.

Loading Your Script

To associate an application with your Tcl IVR script, use the following command:

(config)# call application voice application_name script_url

After you associate an application with your Tcl IVR script, use the following command to configure parameters:

(config)# call application voice application_name script_url [parameter value]

In this command:

• application_name specifies the name of the Tcl application that the system is to use for the calls
configured on the inbound dial peer. Enter the name to be associated with the Tcl IVR script.
• script_url is the pathname where the script is stored. Enter the pathname of the storage location first and
then the script filename. Tcl IVR scripts can be stored in Flash memory or on a server that is acceptable
using a URL, such as a TFTP server.
• parameter value allows you to configure values for specific parameters, such as language or PIN length.

For more information about the call application voice command, refer to the Interactive Voice Response Version
2.0 on Cisco VoIP Gateways document.

In the following example, the application named "test" is associated with the Tcl IVR script called newapp.tcl,
which is located at tftp://keyer/debit_audio/:

(config)# call application voice test tftp://keyer/debit_audio/newapp.tcl

Note: If the script cannot be loaded, it is placed in a retry queue and the system periodically retries to load it.
If you modify your script, you can reload it using only the script name: (config)# call application voice
load script_name
For more information about using the call application voice and call application voice load commands, refer to
the Cisco IOS Tcl IVR and VoiceXML Application Guide. For more information about these commands, refer to
the Cisco IOS Voice Command Reference.

Associating Your Script with an Inbound Dial Peer

To invoke your Tcl IVR script to handle a call, you must associate the application configured with an inbound
dial peer. To associate your script with an inbound dial peer, enter the following commands in configuration
mode:

(config)# dial-peer voice number voip

(conf-dial-peer)# incoming called-number destination_number

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(conf-dial-peer)# application application_name

In these commands:

• number uniquely identifies the dial peer. (This number has local significance only.)
• destination_number specifies the destination telephone number. Valid entries are any series of digits that
specify the E.164 telephone number.
• application_name is the abbreviated name that you assigned when you loaded the application.

For example, the following commands indicate that the application called "newapp" should be invoked for calls
that come in from an IP network and are destined for the telephone number of 125.

(config)# dial-peer voice 3 voip

(conf-dial-peer)# incoming called-number 125
(conf-dial-peer)# application newapp

For more information about inbound dial peers, refer to Dial Peer Configuration on Voice Gateway Routers and
the Cisco IOS Tcl IVR and VoiceXML Application Guide.

Displaying Information About IVR Scripts

To view a list of the voice applications that are configured on the router, use the show call application voice
command. A one-line summary of each application is displayed.

show call application voice {name | summary}

In this command:

• name indicates the name of the desired IVR application. If you enter the name of a specific application,
the system supplies information about that application.
• summary indicates that you want to view summary information. If you specify the summary keyword, a
one-line summary is displayed about each application. If you omit this keyword, a detailed description of
the specified application is displayed.

The following is example output of the show call application voice command:

Router# show call application voice session2

Idle call list has 0 calls on it.
Application session2
The script is read from URL tftp://dirt/sarvi/scripts/tcl/app_session.tcl
The uid-len is 10 (Default)
The pin-len is 4 (Default)
The warning-time is 60 (Default)
The retry-count is 3 (Default)
It has 0 calls active.
The TCL Script is:
------------------
# app_session.tcl
#------------------------------------------------------------------
# Copyright (c) 1998, 1999 by cisco Systems, Inc.
# All rights reserved.
#------------------------------------------------------------------
#

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# This tcl script mimics the default SESSION app
#
#
# If DID is configured, just place the call to the dnis
# Otherwise, output dial-tone and collect digits from the
# caller against the dial-plan.
#
# Then place the call. If successful, connect it up, otherwise
# the caller should hear a busy or congested signal.
# The main routine just establishes the state machine and then exits.
# From then on the system drives the state machine depending on the
# events it receives and calls the appropriate tcl procedure
#---------------------------------
# Example Script
#---------------------------------
proc init { } {
global param
set param(interruptPrompt) true
set param(abortKey) *
set param(terminationKey) #
}
proc act_Setup { } {
global dest
global beep
set beep 0
leg setupack leg_incoming
if { [infotag get leg_isdid] } {
set dest [infotag get leg_dnis]
leg proceeding leg_incoming
leg setup $dest callInfo leg_incoming
fsm setstate PLACECALL
} else {
playtone leg_incoming tn_dial
set param(dialPlan) true
leg collectdigits leg_incoming param
}
}
proc act_GotDest { } {
global dest
set status [infotag get evt_status]
if { $status == "cd_004" } {
set dest [infotag get evt_dcdigits]
leg proceeding leg_incoming
leg setup $dest callInfo leg_incoming
} else {
puts "\nCall [infotag get con_all] got event $status while placing an outgoing
call"
call close
}
}
proc act_CallSetupDone { } {
global beep
set status [infotag get evt_status]
if { $status == "CS_000"} {
set creditTimeLeft [infotag get leg_settlement_time leg_outgoing]
if { ($creditTimeLeft == "unlimited") ||
($creditTimeLeft == "uninitialized") } {
puts "\n Unlimited Time"
} else {
# start the timer for ...
if { $creditTimeLeft < 10 } {
set beep 1

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set delay $creditTimeLeft
} else {
set delay [expr $creditTimeLeft - 10]
}
timer start leg_timer $delay leg_incoming
}
} else {
puts "Call [infotag get con_all] got event $status collecting destination"
call close
}
}
proc act_Timer { } {
global beep
global incoming
global outgoing
set incoming [infotag get leg_incoming]
set outgoing [infotag get leg_outgoing]
if { $beep == 0 } {
#insert a beep ...to the caller
connection destroy con_all
set beep 1
} else {
media play leg_incoming flash:out_of_time.au
fsm setstate CALLDISCONNECTED
}
}
proc act_Destroy { } {
media play leg_incoming flash:beep.au
}
proc act_Beeped { } {
global incoming
global outgoing
connection create $incoming $outgoing
}
proc act_ConnectedAgain { } {
timer start leg_timer 10 leg_incoming
}
proc act_Ignore { } {
# Dummy
puts "Event Capture"
}
proc act_Cleanup { } {
call close
}
init
#----------------------------------
# State Machine
#----------------------------------
set TopFSM(any_state,ev_disconnected) "act_Cleanup,same_state"
set TopFSM(CALL_INIT,ev_setup_indication) "act_Setup,GETDEST"
set TopFSM(GETDEST,ev_digitcollect_done) "act_GotDest,PLACECALL"
set TopFSM(PLACECALL,ev_setup_done) "act_CallSetupDone,CALLACTIVE"
set TopFSM(CALLACTIVE,ev_leg_timer) "act_Timer,INSERTBEEP"
set TopFSM(INSERTBEEP,ev_destroy_done) "act_Destroy,same_state"
set TopFSM(INSERTBEEP,ev_media_done) "act_Beeped,same_state"
set TopFSM(INSERTBEEP,ev_create_done) "act_ConnectedAgain,CALLACTIVE"
set TopFSM(CALLACTIVE,ev_disconnected) "act_Cleanup,CALLDISCONNECTED"
set TopFSM(CALLDISCONNECTED,ev_disconnected) "act_Cleanup,same_state"
set TopFSM(CALLDISCONNECTED,ev_media_done) "act_Cleanup,same_state"
set TopFSM(CALLDISCONNECTED,ev_media_done) "act_Cleanup,same_state"
set TopFSM(CALLDISCONNECTED,ev_disconnect_done) "act_Cleanup,same_state"
set TopFSM(CALLDISCONNECTED,ev_leg_timer) "act_Cleanup,same_state"

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
fsm define TopFSM CALL_INIT

Using URLs in IVR Scripts

With IVR scripts, you use URLs to call the script and to call the audio files that the script plays. The VoIP system
uses Cisco IOS File System (IFS) to read the files, so any IFS-supported URLs can be used, which includes
TFTP, FTP, or a pointer to a device on the router.

Note: There is a limit of 32 entries in Flash memory, so you may not be able to copy all your audio files into
Flash memory.

URLs for Loading the IVR Script

The URL of the IVR script is a standard URL that points to the location of the script. Examples include:

• flash:myscript.tcl-The script called myscript.tcl is being loaded from Flash memory on the router.
• slot0:myscript.tcl-The script called myscript.tcl is being loaded from a device in slot 0 on the router.
• tftp://BigServer/myscripts/betterMouseTrap.tcl-The script called myscript.tcl is being loaded from a
server called BigServer in a directory within the tftpboot directory called myscripts.

URLs for Loading Audio Files

URLs for audio files are different from those used to load IVR scripts. With URLs for audio files:

• For static prompts, you can use the IFS-supported URLs as described in the URLs for Loading the IVR
Script.
• For dynamic prompts, the URL is created by the software, using information from the parameters
specified for the media play command and the language CLI configuration command.

Tips for Using Your Tcl IVR Script

This section provides some answers to frequently asked questions about using Tcl IVR scripts.

• How do I get information from my RADIUS server to the Tcl IVR script?

After you have performed an authentication and authorization, you can use the infotag get command to
obtain the credit amount, credit time, and cause codes maintained by the RADIUS server.

• What happens if my script encounters an error?

When an error is encountered in the script, the call is cleared with a cause of TEMPORARY_FAILURE
(41). If the IVR application has already accepted the incoming call, the caller hears silence. If the script
has not accepted the incoming call, the caller might hear a fast busy signal.
If the script exits with an error and IVR debugging is on (as described in the Testing and Debugging Your
Script), the location of the error in the script is displayed at the command line.

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
The Media Inactive Call Detection feature enhances Cisco IOS behavior for disconnecting a call when an inactive
condition is detected. The former behavior automatically disconnected inactive calls. The current feature provides
more control for managing these calls.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Media Inactive Call Detection Overview
• 2 Prerequisites for Media Inactive Call Detection
• 3 Restrictions for Media Inactive Call Detection
• 4 Information about Media Inactive Call Detection
♦ 4.1 Improved Functionality of Media Inactive
Call Detection
◊ 4.1.1 Legacy Functionality
◊ 4.1.2 Current Functionality
♦ 4.2 Modifications to Information Tags and
Internal Error Codes
◊ 4.2.1 evt_feature_report
◊ 4.2.2 evt_feature_type
◊ 4.2.3 evt_feature_param
◊ 4.2.4 media_timer_factor
◊ 4.2.5 media_inactivity_err
• 5 Configuring Media Inactive Call Detection
♦ 5.1 SUMMARY STEPS
♦ 5.2 DETAILED STEPS
• 6 Output Examples for Media Inactive Call Detection
♦ 6.1 show call active voice brief Command:
Example
♦ 6.2 show running config Command: Example
♦ 6.3 Sample Tcl IVR script

Media Inactive Call Detection Overview

The Media Inactive Call Detection feature detects inactive (silent) H.323 or SIP call-legs on Cisco IOS-based
gateways, and reports this situation to the Tcl IVR 2.0 application (which can disconnect the call). When the
Media Inactive Call Detection feature is enabled, Cisco IOS software does not automatically disconnect detected
inactive calls. Inactivity is defined as no RTP/RTCP packets for a configurable length of time.

The command-line interface enables system administrators to do the following:

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
• Use additional filters to display one or more calls detected and reported as inactive
• Manually release a call by entering the called number, the calling number, or the call ID

The Media Inactive Call Detection feature enables a system administrator to view all detected inactive calls that
have been reported to the Tcl script. An internal error code (IEC) is generated when an inactive call is requested
to be cleared via the CLI command.

Prerequisites for Media Inactive Call Detection

Note: Before the following step is done, you should set the inactive timer. This can be done using the timer
receive-rtcp command in the CLI or it can be set in the script itself using infotag set
media_timer_factor.
The Media Inactive Call Detection feature requires Cisco IOS Release 12.3(4)T or later.

To enable the Media Inactive Call Detection feature, set the information tag evt_feature_report using
media_inactivity type. For example:

infotag set evt_feature_report media inactivity

Restrictions for Media Inactive Call Detection

• The Media Inactive Call Detection feature does not change the existing behavior for the default session
application and Tcl IVR 1.0 or the existing Tcl IVR 2.0 script behavior that does not request the new
feature.
• This feature does not support MGCP call legs.
• The Media Inactive Call Detection feature works in IP only. This feature does not include PSTN inactive
call detection.
• This feature supports RTP/RTCP media inactivity detection and notification only on H.323 and SIP basic
calls.

Information about Media Inactive Call Detection

This section provides information about the configuration of Media Inactive Call Detection.

• Improved Functionality of Media Inactive Call Detection

• Modifications to Information Tags and Internal Error Codes

Improved Functionality of Media Inactive Call Detection

Legacy Functionality

This functionality is an enhancement to the pre-existing Media Inactivity Timer feature, which enables gateways
to monitor and disconnect VoIP calls if no RTCP packets are received within a configurable time period.

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The Media Inactivity Timer feature requires the configuration of the Cisco IOS ip rtcp report interval command
and the timer receive-rtcp command to enable detection of RTCP packets by the gateway. When these
commands are configured, the gateway uses RTCP report detection, rather than RTP packet detection, to
determine whether calls on the gateway are still active or should be disconnected.

If no RTCP packets are received in the resulting time period, the call is disconnected.

The ip rtcp report interval command configures the RTCP reporting interval in milliseconds in the range of 1 to
65535. The timer receive-rtcp command configures the multiplier in the range of 2 to 1000. These values can be
adjusted depending on network traffic conditions. Under normal conditions, a value of 5000 for the ip rtcp report
interval and a value of 5 for the timer receive-rtcp are typical.

Current Functionality

The Media Inactive Call Detection feature offers the following:

• The show call active command indicates that a call has no RTP or RTCP inactivity.
• The clear call command offers options so that an inactive call can be released using the called number or
calling number. The clear call command has also been enhanced to configure the Q.850 release cause
code to be used when the call is released.

Modifications to Information Tags and Internal Error Codes

This feature includes modifications to two information tags, the addition of two information tags, and an internal
error code:

• evt_feature_report
• evt_feature_type
• evt_feature_param
• media_timer_factor
• media_inactivity_err

For more detailed information, refer to the Cisco IOS Tcl IVR and VoiceXML Application Guide and the TCL
IVR API Version 2.0 Programming Guide.

evt_feature_report

This existing tag has a new event name (media_inactivity) added for the Tcl script to request notification of
media inactivity detection.

Description

To enable/disable certain feature events to be intercepted by the script

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Syntax

Infotag set evt_feature_report {["no_"]event_names}

Where event_name is a list of application event names that define what events should or should not be
reported to application when call is active (connected). An event name with "no_" prefix means not to
report it.

Mode

Write

Scope

ev_feature

Return Type

None

Direct Mapping

None

Event Names:

fax
modem
modem_phase
hookflash
onhook
offhook
media_inactivity

Example

The following example enables hookflash and disable fax and modem feature events to be received by the
script:
infotag set evt_feature_report hookflash nofax no modem
The following example enables media_inactivity event to be received by the script:
infotag set evt_feature_report media_inactivity

evt_feature_type

This existing information tag adds two new event feature types representing media inactivity notification and
media activity notification. Note that the script only needs to request for report type media_inactivity. However,

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

after media inactivity is reported and the VoIP RTP starts receiving RTP/RTCP packets again, the event with type
media_activity is automatically notified, indicating that the call is back alive.

Description

To return the feature type string when a feature event is received

Syntax

infotag get evt_feature_type

Mode

Read

Scope

ev_feature

Return Type

String

Direct Mapping

None

Event Names

fax
modem
modem_phase
hookflash
onhook
offhook
media_inactivity
media_activity

evt_feature_param

This is a new information tag added so that the Tcl application can pass along parameters related to the feature
back to the script. The Media Inactive Call Detection feature uses this new tag to pass the information on whether
RTCP packet has been received before the media inactive condition is met.

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Description

To return a parameter related to a specific feature event

Syntax

infotag get evt_feature_param parameter_name

Mode

Read

Scope

ev_feature

Return Type

String

Direct Mapping

None

Event Parameter

media_inactivity_type-This parameter belongs to feature media_inactivity. The return string is:

◊ no media received-Media inactivity detected (no RTP or RTCP packets have been received for a
configured amount of time). RTCP packet has been received before media inactivity condition is
met.
◊ no control info received-Media inactivity detected (no RTP or RTCP packets have been received
for a configured amount of time). No RTCP packet has been received before media inactivity
condition is met.

Example

infotag get evt_feature_param media_inactivity_type

media_timer_factor

This new information tag gives the Tcl script the ability to overwrite the configured gateway receive-rtcp timer.
This value is used to calculate the timeout value used to detect media inactivity.

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Description

To set the timer receive-rtcp timer. This new value is used within the scope of the script. It does not
change the gateway configuration.

Syntax:

infotag set media_timer_factor timer_factor

Mode

Write

Scope

None

Return Type

None

Direct Mapping

None

Timer factor:

An integer between 2 and 1000. This value is the multiple of RTCP report transmission interval-a value
of 5 is recommended.

Example:

infotag set media_timer_factor 6

Note: If the value specified is not between 2 and 1000, the script generates an error message.

media_inactivity_err

The internal error code used by the Tcl script for this feature is media_inactivity_err (common IEC error #8).
This IEC is used to disconnect a call where media inactivity is detected and reported.

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Configuring Media Inactive Call Detection

This feature is enabled using Tcl IVR 2.0.

This section describes the use of this feature to set parameters for determining call inactive status and then
clearing specific calls. These new options are designed to work as filters.

SUMMARY STEPS

1. enable
2. Make a call using the Tcl IVR 2.0 script application. While the call is going, the commands in steps 3 and
4 can be used.
3. show call active voice [brief] [called-number number | calling-number number | compact | echo-canceller
| id | media-inactive {called-number number | calling-number number}]
4. clear call voice causecode <1-127> {id <1-FFFF> | media-inactive}

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC
mode.
1. Example:
• Enter your password
Router> enable if prompted.
Starts a call. While the call is
2. Make a call using the TCL IVR script application going, the commands in
steps 3 and 4 can be used.
3. show call active voice [brief] [called-number number | calling-number Displays calls that have no
number | compact | echo-canceller | id | media-inactive {called-number RTP or RTCP activity.
number | calling-number number}]
• The brief keyword
Example: shows the brief
version of active
Router# show call active voice media-inactive voice calls.
calling-number 4085551234 • The called-number
Router# show call active voice brief media-inactive
called-number 4085554321 keyword shows only
the call with the
specified called
number pattern.
• The calling-number
keyword shows only
the call with the
specified calling
number pattern.
• The compact
keyword shows a
compact version of

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

the active voice

calls.
• The echo-canceller
keyword shows echo
canceller data for an
active voice call.
• The id keyword
shows only the call
with the specified
ID.
• The media-inactive
keyword shows only
the calls with media
inactive being
detected and
notified.
• The number
argument is a
sequence of digits
representing a full,
recognizable
telephone number.
Clears calls that show media
inactive and can clear a
specific call.

• The causecode
keyword is a Q.850
disconnect cause
code. The cause code
can be specified as a
number 1 through
clear call voice causecode > {id | >media-inactive} 127.
• The id keyword can
4. Example: be used so that only
the voice call with
Router# clear call voice causecode id 112B the specified ID is
disconnected.
• The 1-FFFF range is
a call identifier as
shown in brief
format.
• The media-inactive
keyword clears only
calls with media
inactivity detected
and notified.

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Output Examples for Media Inactive Call Detection

The examples provided in this section include the following:

• show call active voice brief Command: Example

• show running config Command: Example
• Sample Tcl IVR script

show call active voice brief Command: Example

The existing show call active voice brief command has additional media inactive detection data in the IP call leg
information.

<ID>: <start>hs.<index> +<connect> pid:<peer_id> <dir> <addr> <state>

dur hh:mm:ss tx:<packets>/<bytes> rx:<packets>/<bytes>
IP <ip>:<udp> rtt:<time>ms pl:<play>/<gap>ms lost:<lost>/<early>/<late>
delay:<last>/<min>/<max>ms <codec>
media inactive detected:<y/n> media cntrl rcvd:<y/n> timestamp:<time>
<----------- the above line is new --------------
MODEMPASS <method> buf:<fills>/<drains> loss <overall%> <multipkt>/<corrected>
last <buf event time>s dur:<Min>/<Max>s
FR <protocol> [int dlci cid] vad:<y/n> dtmf:<y/n> seq:<y/n>
<codec> (payload size)
ATM <protocol> [int vpi/vci cid] vad:<y/n> dtmf:<y/n> seq:<y/n>
<codec> (payload size)
Tele <int>: tx:<tot>/<v>/<fax>ms <codec> noise:<l> acom:<l> i/o:<l>/<l> dBm
MODEMRELAY info:<rcvd>/<sent>/<resent> xid:<rcvd>/<sent> total:<rcvd>/<sent>/<drops>
speeds(bps): local <rx>/<tx> remote <rx>/<tx>
Proxy <ip>:<audio udp>,<video udp>,<tcp0>,<tcp1>,<tcp2>,<tcp3> endpt: <type>/<manf>
bw: <req>/<act> codec: <audio>/<video>
tx: <audio pkts>/<audio bytes>,<video pkts>/<video bytes>,<t120 pkts>/<t120 bytes>
rx: <audio pkts>/<audio bytes>,<video pkts>/<video bytes>,<t120 pkts>/<t120 bytes>
Telephony call-legs: 1
SIP call-legs: 0
H323 call-legs: 1
Total call-legs: 2
11DF : 239062hs.1 +2 pid:1 Answer 4085254616 active
dur 00:01:04 tx:2383/89775 rx:1187/23318
Tele 3:D:13: tx:45900/2110/0ms g729r8 noise:-69 acom:45 i/0:-71/-29 dBm
11DF : 239684hs.1 +830 pid:1800877 Originate 18008770519 active
dur 00:00:49 tx:1066/20965 rx:2378/47215
IP 1.9.57.5:17750 rtt:5ms pl:38190/0ms lost:0/1/0 delay:50/50/70ms g729r8
media inactive detected:y media cntrl recv:y timestamp: 12595
<------------------ the above line is new ------------------
Telephony call-legs: 1
SIP call-legs: 0
H323 call-legs: 1
Total call-legs: 2

For calls without media inactivity being detected, the display looks like the following:

...
11DF : 239062hs.1 +2 pid:1 Answer 4085254616 active
dur 00:01:04 tx:2383/89775 rx:1187/23318
Tele 3:D:13: tx:45900/2110/0ms g729r8 noise:-69 acom:45 i/0:-71/-29 dBm

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11DF : 239684hs.1 +830 pid:1800877 Originate 18008770519 active
dur 00:00:49 tx:1066/20965 rx:2378/47215
IP 1.9.57.5:17750 rtt:5ms pl:38190/0ms lost:0/1/0 delay:50/50/70ms g729r8
media inactive detected:y media cntrl recv:n/a timestamp: n/a
<------------------ the above line is new ------------------
Telephony call-legs: 1
SIP call-legs: 0
H323 call-legs: 1
Total call-legs: 2

The long display form of active call records generated by the show call active voice command is also modified to
add the media inactive detected information.

Router_5300# show call active voice

Telephony call-legs: 1
SIP call-legs: 0
H323 call-legs: 1
Total call-legs: 2
GENERIC:
SetupTime=239062 ms
Index=1
PeerAddress=4085254616
PeerSubAddress=
PeerId=1
...
TELE:
ConnectionId=[0xB21F398F 0x1DA111D4 0x800B85CB 0x3E43F332]
IncomingConnectionId=[0xB21F398F 0x1DA111D4 0x800B85CB 0x3E43F332]
TxDuration=51250 ms
VoiceTxDuration=2110 ms
...
GENERIC:
SetupTime=239684 ms
Index=1
PeerAddress=18008770519
PeerSubAddress=
...
VOIP:
ConnectionId[0xB21F398F 0x1DA111D4 0x800B85CB 0x3E43F332]
IncomingConnectionId[0xB21F398F 0x1DA111D4 0x800B85CB 0x3E43F332]
RemoteIPAddress=1.9.57.5
...
TranslatedRedirectCalledNumber=
TranslatedRedirectCalledOctet=0x7F
MediaInactiveDetected=yes <---- new
MediaInactiveTimestamp=12595 <---- new
MediaControlReceived=yes <---- new
Username=Telephony call-legs: 1
SIP call-legs: 0
H323 call-legs: 1
Total call-legs: 2

For calls where no media inactivity is detected and notified, the above three fields are displayed as
follows:

TranslatedRedirectCalledNumber=
TranslatedRedirectCalledOctet=0x7F
MediaInactiveDetected=no <---- new
MediaInactiveTimestamp= <---- new

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
MediaControlReceived= <---- new
Username=Telephony call-legs: 1
SIP call-legs: 0
H323 call-legs: 1
Total call-legs: 2

show running config Command: Example

router# show running config
Building configuration...
This command has no effect on this line; use modem AT commands instead
This command has no effect on this line; use modem AT commands instead
Current configuration : 13850 bytes
!
version 12.2
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname "jc5400"
!
no boot startup-test
logging buffered 2000000 debugging
no logging console
enable secret 5 $1$afrj$LWwkVSLZ3cKak3OkHsAMt/
enable password lab
!
username 1111
username 2222 password 0 2222
username 123001 password 0 1001
username cisco
!
!
resource-pool disable
clock timezone GMT -8
tdm clock priority 1 6/0
spe default-firmware spe-firmware-1
aaa new-model
!
!
aaa authentication login h323 local group radius
aaa authentication login telnet none
aaa authorization exec h323 local group radius
aaa authorization exec telnet none
aaa accounting connection h323 start-stop group radius
aaa session-id common
ip subnet-zero
ip cef
ip ftp username dump
ip ftp password dump123
no ip domain lookup
ip host tftp-server1 10.1.1.211
ip host rtsp-server1 10.1.1.211
ip host radius-server1 10.1.1.211
ip host gwip-server1 10.1.1.211
ip host dump-server1 10.1.1.211
!
isdn switch-type primary-5ess
isdn voice-call-failure 0

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
!
voice call carrier capacity active
!
!
!
voice cause-code
!
no voice hpi capture buffer
no voice hpi capture destination
!
!
ivr prompt memory 16384
!
fax interface-type fax-mail
mta receive maximum-recipients 600
!
!
!
controller T1 6/0
framing esf
linecode b8zs
pri-group timeslots 1-24
no yellow generation
no yellow detection
!
controller T1 6/1
shutdown
framing sf
linecode ami
no yellow generation
no yellow detection
!
controller T1 6/2
shutdown
framing sf
linecode ami
no yellow generation
no yellow detection
!
controller T1 6/3
shutdown
framing sf
linecode ami
no yellow generation
no yellow detection
!
controller T1 6/4
shutdown
framing sf
linecode ami
no yellow generation
no yellow detection
!
controller T1 6/5
shutdown
framing sf
linecode ami
no yellow generation
no yellow detection
!
controller T1 6/6
shutdown

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
framing sf
linecode ami
no yellow generation
no yellow detection
!
controller T1 6/7
shutdown
framing sf
linecode ami
no yellow generation
no yellow detection
gw-accounting aaa
!
!
!
interface FastEthernet0/0
ip address 10.1.1.212 255.255.0.0
no ip redirects
no ip mroute-cache
duplex auto
speed auto
no cdp enable
!
interface FastEthernet0/1
no ip address
no ip redirects
no ip mroute-cache
shutdown
duplex auto
speed auto
no cdp enable
!
interface Serial0/0
no ip address
no ip mroute-cache
shutdown
clockrate 2000000
no cdp enable
!
interface Serial6/0
no ip address
shutdown
!
interface Serial0/1
no ip address
no ip mroute-cache
shutdown
clockrate 2000000
no cdp enable
!
interface Serial6/0:23
no ip address
isdn switch-type primary-5ess
isdn incoming-voice modem
isdn bchan-number-order ascending
no keepalive
no cdp enable
!
interface Group-Async0
no ip address
no ip mroute-cache
group-range 1/00 1/107

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!
ip classless
ip route 10.1.0.0 255.255.0.0 10.1.1.211
ip http server
!
ip pim bidir-enable
ip rtcp report interval 5000
!
!
no logging trap
dialer-list 1 protocol ip permit
dialer-list 1 protocol ipx permit
!
!
radius-server host 10.1.1.211 auth-port 1645 acct-port 1646
radius-server key cisco
radius-server authorization permit missing Service-Type
radius-server vsa send accounting
radius-server vsa send authentication
!
call application voice testapp_JC tftp://10.1.1.211/Scripts/JC_app1.tcl
call rsvp-sync
!
voice-port 6/0:D
!
!
mgcp profile default
!
dial-peer cor custom
!
!
!
dial-peer voice 1000 pots
application testapp_JC
incoming called-number 5551001
direct-inward-dial
port 6/0:D
!
!
dial-peer voice 3000 voip
destination-pattern 5551001
session target ipv4:10.1.1.213
dtmf-relay h245-signal
codec g711ulaw
!
!
gateway
timer receive-rtcp 5
!
sip-ua
!
!
line con 0
exec-timeout 0 0
logging synchronous
line aux 0
logging synchronous
line vty 0 4
password lab
authorization exec telnet
login authentication telnet
line 1/00 1/107

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
no flush-at-activation
modem InOut
!
exception core-file jc5400_core
exception protocol ftp
exception dump 10.1.1.211
scheduler allocate 10000 400
end

Sample Tcl IVR script

The following is a sample script that is provided for reference purposes only.

silence_detect_demo.tcl
#------------------------------------------------------------------
# Copyright (c) 2003 by cisco Systems, Inc.
# All rights reserved.
#------------------------------------------------------------------
#
# This tcl demo script monitors Media Inactive Call. The Media Inactive Call
# Detection feature detects inactive (silent)H.323 or Sip call-legs on Cisco
# IOS based gateways, and reports this situation to the TCL IVR 2.0 application
# and TCL IVR application checks for the events and logs those events.
#
# This script is designed to place a call to the dnis if DID is configured.
# Otherwise, output dial-tone and collects digits from the caller against
# the dial-plan. If an inactive condition 'ev_feature' is detected then script
# begins to log the inactivity events. However, if the VOIP RTP starts receiving
# RTP/RTCP packets again, then event with media_activity type will be automatically
# notified, indicating that the call is back alive.
#
#---------------------------------
# Example Script
#---------------------------------
proc init { } {
global param
global timerFactor
set param(interruptPrompt) true
set param(abortKey) *
set param(terminationKey) #
set timerFactor 6
}
proc act_Setup { } {
global dest
if { [infotag get leg_isdid] } {
set dest [infotag get leg_dnis]
leg proceeding leg_incoming
leg setup $dest callInfo leg_incoming
fsm setstate PLACECALL
} else {
leg setupack leg_incoming
playtone leg_incoming tn_dial
set param(dialPlan) true
leg collectdigits leg_incoming param
}
}
proc act_GotDest { } {
global dest
set status [infotag get evt_status]
if { $status == "cd_004" } {

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set dest [infotag get evt_dcdigits]
leg proceeding leg_incoming
leg setup $dest callInfo leg_incoming
} else {
call close
}
}
proc act_CallSetupDone { } {
infotag set evt_feature_report media_inactivity
infotag set media_timer_factor $timerFactor
set status [infotag get evt_status]
if { $status == "ls_000"} {
} else {
call close
}
}
proc act_EvFeatureReceived { } {
global timerFactor
set featureType [infotag get evt_feature_type]
if { $featureType == "media_inactivity" } {
log -s "media inactivity or silence is detected"
set inactivity_type [infotag get evt_feature_param media_inactivity_type]
if { $inactivity_type == "no media received" } {
log -s "media inactivity, RTCP packet was previously received"
}
if { $inactivity_type == "no control info received" } {
log -s "media inactivity, no RTCP packet was previously received "
}
} elseif { $featureType == "media_activity" } {
log -s "media activity detected and call is back alive, VOIP RTP starts receiving
RTP/RTCP packets"
} else {
log -s "other Events have been detected"
}
}
proc act_Cleanup { } {
call close
}
init
#----------------------------------
# State Machine
#----------------------------------
set fsm(any_state,ev_disconnected) "act_Cleanup same_state"
set fsm(CALL_INIT,ev_setup_indication) "act_Setup GETDEST"
set fsm(GETDEST,ev_collectdigits_done) "act_GotDest PLACECALL"
set fsm(PLACECALL,ev_setup_done) "act_CallSetupDone CALLACTIVE"
set fsm(CALLACTIVE,ev_feature) "act_EvFeatureReceived same_state"
set fsm(CALLACTIVE,ev_disconnected) "act_Cleanup CALLDISCONNECT"
set fsm(CALLDISCONNECT,ev_disconnected) "act_Cleanup same_state"
set fsm(CALLDISCONNECT,ev_disconnect_done) "act_Cleanup same_state"
fsm define fsm CALL_INIT
# End the application

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Applications written in Voice eXtensible Markup Language (VoiceXML) provide access through a voice browser
to content and services over the telephone, just as Hypertext Markup Language (HTML) provides access through
a web browser running on a PC. The universal accessibility of the telephone and its ease of use makes VoiceXML
applications a powerful alternative to HTML for accessing the information and services of the World Wide Web.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Cisco IOS VoiceXML Overview
♦ 1.1 Figure: Cisco IOS VoiceXML
Application Components
• 2 Debugging Cisco VoiceXML Applications
♦ 2.1 <cisco-debug>
♦ 2.2 SUMMARY STEPS
♦ 2.3 DETAILED STEPS
• 3 Error Events
♦ 3.1 error.badfetch
♦ 3.2 error.semantic
♦ 3.3 error.unsupported.format
• 4 JavaScript or ECMA Script
• 5 Troubleshooting Speech Recognition and
Synthesis
♦ 5.1 Table: Speech Recognition or Synthesis
Fails
• 6 Troubleshooting ASR and TTS Server
Functionality
♦ 6.1 SUMMARY STEPS
♦ 6.2 DETAILED STEPS

Cisco IOS VoiceXML Overview

The Cisco IOS VoiceXML feature provides a platform for interpreting VoiceXML documents. When a telephone
call is made to the Cisco VoiceXML-enabled gateway, VoiceXML documents are downloaded from web servers,
providing content and services to the caller, typically in the form of pre-recorded audio in an IVR application.
Customers can access online business applications over the telephone, providing for example, stock quotes, sports
scores, or bank balances.

VoiceXML brings the advantages of web-based development and content delivery to voice applications. It is
similar to HTML in its simplicity and in its presentation of information. The Cisco IOS VoiceXML feature is
based on the W3C VoiceXML 2.0 Working Draft and is designed to provide web developers great flexibility and

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ease in implementing VoiceXML applications.

Figure: Cisco IOS VoiceXML Application Components shows components that can be configured as a part of a
VoiceXML application installed on a Cisco voice gateway:

Figure: Cisco IOS VoiceXML Application Components

For information on developing a VoiceXML document for implementing an application on the Cisco voice
gateway, refer to the Cisco VoiceXML Programmer's Guide.

This section describes some of the troubleshooting techniques for the Cisco VoiceXML features.

• Debugging Cisco VoiceXML Applications

• Error Events
• JavaScript or ECMA Script
• Troubleshooting Speech Recognition and Synthesis
• Troubleshooting ASR and TTS Server Functionality

For a list of the latest troubleshooting FAQs, go to the developer support website here:

http://www.cisco.com/cgi-bin/dev_support/access_level/products.cgi?product=VOICE_XML_GATEWAY

Debugging Cisco VoiceXML Applications

To debug Cisco VoiceXML applications at the gateway level, refer to the Cisco IOS TCL and VoiceXML
Application Guide.

This section describes troubleshooting at the script level. To troubleshoot Cisco VoiceXML scripts, enable the
debug vxml error and debug vxml puts commands on the gateway.The debug vxml error command displays
all errors on the console, and the debug vxml puts command prints debugging statements used with the <log>
element in the VoiceXML document.

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<cisco-debug>

<cisco-debug> is used to debug only a specific application. To disable debugging messages for all VoiceXML
applications except the specific VoiceXML application you wish to debug, use the <cisco-debug> element in the
VoiceXML document in conjunction with the debug condition application voice command.

Refer to the Cisco IOS TCL and VoiceXML Application Guide for information on debug commands.

Note: Before you use Cisco IOS debug commands to debug a specific application, add <cisco-debug> to the
VoiceXML document for the application you want to debug.
For example:

SUMMARY STEPS

1. Turn on global debug.

2. Add the <cisco-debug enabled = "true"/> and <cisco-debug enabled = "false"/> elements around the
specific part of the VoiceXML document where you want to see debugging messages.
3. Add conditional debugging to the specific application.

DETAILED STEPS

1. Turn on global debug for the areas you want to debug. For example:

debug vxml application

debug vxml trace

Note: If you do not proceed with step 2 and end your task with step 1, you see error messages for all the
applications, irrespective of conditional debug being turned on or off.
Note: The debug condition application voice command filters debugging output for only the debug vxml
and debug http client commands. However, it does not filter output for the debug vxml error, debug
vxml background, debug http client error, or debug http client background commands.
2. Add the <cisco-debug enabled = "true"/> and <cisco-debug enabled = "false"/> elements around the specific
part of the VoiceXML document where you want to see debugging messages. For example:

<?xml version="1.0"?>
<vxml version="1.0" application="root.vxml">
<form>
<block>
<cisco-debug enabled = "true"/>
<prompt>
<audio src="welcome.au" caching="fast"/>
</prompt>
<cisco-debug enabled = "false"/>
<goto next="getExtension.vxml?"/>
</block>
</form>
</vxml>

3. Add conditional debugging to the specific application you want to debug. For example:

Three applications named myapp1, myapp2, and myapp3, all of which can be loaded by using the call
application voice command are shown below:

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call application voice myapp1 http://server1/vxml/test1.vxml
call application voice myapp2 http://server2/vxml/test2.vxml
call application voice myapp3 http://server3/vxml/test3.vxml

To debug only one of the applications, for example myapp1, use the debug condition application voice
command to disable debug messages for the other applications, myapp2 and myapp3.

debug condition application voice myapp1

Note: Debugging for myapp1 is performed for only those debug areas that have been enabled in step 1 above.
Debugging for the specific session must be enabled through the <cisco-debug> tag as shown in step 2
above.

Error Events
Enabling the debug vxml error command displays a list of possible error events on the console. For a list of error
events, see the Tcl IVR Events and Status Codes section.

Some of the possible errors generated with the debug vxml error command enabled are:

error.badfetch

Possible Causes Suggested Actions

• The VoiceXML interpreter

throws this event when there is a • Verify that the external documents, audio prompts, or
failure in retrieving external grammar files are available at the specified location
components in the application. mentioned in the URL.
These external components can • If the external components are stored on a HTTP server,
be VoiceXML documents, enable the debug http client error command. * If the
prerecorded files, or grammar external components are stored on a RTSP server, search for
files. error.badfetch.rtsp.xxx, where xxx is a RTSP response code.
• A badfetch error usually occurs For values of RTSP response codes, refer to RFC 2326
when there is an error in fetching available on the IETF website at http://www.ietf.org/.
an external document.

error.semantic

Possible Causes Suggested Actions

Verify that all variables referenced in the
Logical errors such as referencing an undefined variable.
script are valid and defined.
Verify that only one grammar type is
Defining different grammar types in the same scope in the VoiceXML
used at the time of recognizing user
application.
input.
Failure to define mandatory parameters in Cisco objects. For example, Verify that all mandatory parameters are
failure to define the account parameter in the authorize object results in defined in Cisco objects used in the
a semantic error. script.

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error.unsupported.format

Possible Causes Suggested Actions

A resource format is not supported by the Verify that all formats used in the script are supported by the
platform. specific platforms being used.

JavaScript or ECMA Script

When the <script> element or ECMA expression is used in a VoiceXML document, enable the debug java
command for debugging.

debug java ?
apm2- JavaScript APM2 Utility Debugging
error- JavaScript Error Debugging
interpreter- JavaScript Interpreter Debugging

Troubleshooting Speech Recognition and Synthesis

Cisco IOS Release 12.2(11)T and later support automatic speech recognition (ASR) and text-to-speech (TTS)
capabilities for VoiceXML and Tcl applications on Cisco voice gateways.

The Speech Recognition and Synthesis feature provides interfaces to ASR and TTS media servers by using Media
Resource Control Protocol (MRCP), an application-level protocol developed by Cisco and its ASR and TTS
media server partners, Nuance Communications and SpeechWorks International. Client devices that are
processing audio or video streams use MRCP to control media resources on external media servers, such as
speech synthesizers for TTS and speech recognizers for ASR. The Cisco gateway, running a voice application,
and the media servers providing speech recognition and speech synthesis, maintain a client/server relationship
through an RTSP connection; the gateway is the RTSP client and the RTSP server is the streaming media server
providing speech recognition and speech synthesis.

While doing speech recognition, the gateway creates a separate G.711 u-law RTP stream to the media server,
enabling the gateway to simultaneously perform speech synthesis or play audio files using a different codec.

If speech recognition or synthesis is not working, Table: Speech Recognition or Synthesis Fails lists some
possible causes and the actions that you can take.

Table: Speech Recognition or Synthesis Fails

Possible Causes Suggested Actions

Server is not configured either on the Cisco Verify that the server location is configured by using at least
gateway or in the VoiceXML document. one of these methods:

• Globally on the gateway by using the ivr asr-server

or ivr tts-server command. Refer to the Cisco IOS
TCL and VoiceXML Application Guide.
• With the com.cisco.asr-server or
com.cisco.tts-server property in the VoiceXML
document. Refer to the Cisco VoiceXML

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

Programmer's Guide.
Gateway cannot access external ASR or TTS server Ping the external server to make sure that the gateway has
or server is not running. connectivity.
RTSP or MRCP errors are occurring between the See the Troubleshooting ASR and TTS Server
gateway and the media server. Functionality.

Troubleshooting ASR and TTS Server Functionality

SUMMARY STEPS

1. debug vxml error and debug vxml event

2. debug mrcp error
3. debug rtsp error, debug rtsp session, and debug rtsp socket

DETAILED STEPS

1. Use the debug vxml error and debug vxml event commands to verify that the external media server is
reachable and its location is configured on the gateway or in the VoiceXML document. In the following example,
the application failed because the media server is not configured on the gateway or in the VoiceXML document.:

Router# debug vxml error

Router# debug vxml event
*Jan 5 18:24:19.507: //62/36CA25A68036/VXML:/vxml_vapp_tts:
tftp://demo/sample/banking.vxml at line 17: vapp_tts() fail with vapp error 1
**Jan 5 18:24:19.507: //62/36CA25A68036/VXML:/vxml_event_proc:
*Jan 5 18:24:19.507: <event>: event=error.badfetch status=0
*Jan 5 18:24:19.507: //62/36CA25A68036/VXML:/vxml_default_event_handler:
use default event handler
*Jan 5 18:24:19.507: //62/36CA25A68036/VAPP:/vapp_session_exit_event_name: Exit Event
error.badfetch
*Jan 5 18:24:19.507: //62/36CA25A68036/VAPP:/vapp_session_exit_event_name: Exit Event
error.badfetch
*Jan 5 18:24:19.507: //62/36CA25A68036/VAPP:/vapp_session_exit_event_name: Exit Event Name
already set to error.badfetch
*Jan 5 18:24:19.507: //62/36CA25A68036/VXML:/vxml_vapp_terminate: vapp_status=0 ref_count 0
*Jan 5 18:24:19.507: //62/36CA25A68036/VXML:/vxml_vapp_terminate: vxml session terminating
with code=ERROR
vapp status=VAPP_SUCCESS vxml async status=VXML_ERROR_BAD_FETCH

In the following example, the application failed because the media server is either unreachable or is not running.

*Jan 5 18:36:44.451: //83/ECD9B163804B/VXML:/vxml_media_done: : media play failed to setup

with VAPP error=31, protocol_status_code=0
*Jan 5 18:36:44.451: <event>: event=error.com.cisco.media.resource.unavailable status=0
*Jan 5 18:36:44.451: //83/ECD9B163804B/VXML:/vxml_default_event_handler:
use default event handler
*Jan 5 18:36:44.451: //83/ECD9B163804B/VAPP:/vapp_session_exit_event_name: Exit Event
error.com.cisco.media.resource.unavailable
*Jan 5 18:36:44.451: //83/ECD9B163804B/VAPP:/vapp_session_exit_event_name: Exit Event
error.com.cisco.media.resource.unavailable
*Jan 5 18:36:44.451: //83/ECD9B163804B/VAPP:/vapp_session_exit_event_name: Exit Event Name
already set to error.com.cisco.media.resource.unavailable
*Jan 5 18:36:44.451: //83/ECD9B163804B/VXML:/vxml_vapp_terminate: vapp_status=0 ref_count 0

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2. Use the debug mrcp error command to verify the connection between the gateway and the server. The
following example shows the error when the RTSP connection to the server fails:

Router# 'debug mrcp error

*May 9 20:29:09.936:Connecting to 10.1.2.58:554 failed

The following error occurs when the response from the server is incorrect:

*May 9 20:29:09.936:Response from 10.1.2.58:554 failed

*May 9 20:29:09.936:MRCP/1.0 71 422 COMPLETE

The following error occurs when the recognize request comes out of sequence:

*May 9 20:29:09.936:act_idle_recognize:ignoring old recognize request

3. Use the debug rtsp error, debug rtsp session, and debug rtsp socket commands to verify the RTSP
connection with the media server, for example:

The following message displays if the RTSP connection fails:

*Sep 25 15:02:32.052: //-1//RTSP:/rtsplib_connect_to_svr: Socket Connect failed:

172.19.140.31:554

The following message displays if the RTSP client receives an incorrect response from the server:

*Sep 25 15:03:35.062: //-1//RTSP:/rtsp_process_single_svr_resp: Parse Server Response failed,

172.19.140.31:554

The following message displays if the codec configured on the IP side is not G.711:

*Sep 25 15:05:15.765: //-1//RTSP:/rtsplib_rtp_associate_done: Association mismatch

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This section describes events received and status codes returned by Tcl IVR scripts. This chapter includes the
following topics:

• Events
• Status Codes

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Events
• 2 Status Codes
♦ 2.1 Authentication Status
♦ 2.2 Authorization Status
♦ 2.3 Digit Collection Status
♦ 2.4 Consult Response
♦ 2.5 Consult Status
♦ 2.6 Disconnect Cause
♦ 2.7 Facility
♦ 2.8 Feature Type
♦ 2.9 Leg Setup Status
♦ 2.10 Media Status
♦ 2.11 Transfer Status
♦ 2.12 VoiceXML Dialog
Completion Status

Events
The following events can be received by the Tcl IVR script. Any events received that are not included below are
ignored.

Event Description
ev_address_resolved List of endpoint addresses.
ev_alert An intermediate event generated by the leg setup or leg setup_continue commands to set
up a call. If specified in the callinfo parameter, 'notifyEvents, the script receives an
ev_alert message once the destination endpoint is successfully alerted. The script running
in the transferee gateway could then disconnect the leg towards the transferring endpoint.

If this event is an intercepted event, the application needs to use the leg setup_continue

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command to allow the system to continue with the setup.

A special wildcard event that can be used in the state machine to represent any event that
ev_any_event
might be received by the script.
Confirms the completion of the aaa authorize command. You can use the evt_status
ev_authorize_done
info-tag to determine the authorization status (whether it succeeded or failed).
Confirms the completion of the authentication command. You can use the evt_status
ev_authenticate_done
info-tag to determine the authentication status (whether it succeeded or failed).
ev_call_timer0 Indicates that the call-level timer expired.
Confirms the completion of the leg collectdigits command on the call leg. You can then
ev_collectdigits_done use the evt_status info-tag to determine the status of the command completion. You can
use the evt_dcdigits info-tag to retrieve the collected digits.
An intermediate event generated by the leg setup or leg setup_continue commands to set
up a call.

If the callinfo paramater, notifyEvents, is specified, the script receives an ev_connected

ev_connected
message when the system receives a connect event from the destination switch.

If this event is an intercepted event, the application needs to use the leg setup_continue
command to allow the system to continue with the setup.
ev_consult_request Indicates a call-transfer consultation-id request from an endpoint.
Indicates a response to the leg consult request command. For return codes, see Consult
ev_consult_response
Status under Status Codes.
Indicated the completion of a leg consult response command. For return codes, see
ev_consultation_done
Consult Response under Status Codes.
Confirms the completion of the connection create command. You can use the
ev_create_done
evt_connection info-tag to determine the ID of the completed connection.
Confirms the completion of the connection destroy command. You can use the
ev_destroy_done
evt_connection info-tag to determine the ID of the connection that was destroyed.
Indicates that a digit key is pressed and released. You can use the evt_digit info-tag to
determine which digit was pressed. You can use the evt_digit_duration info-tag to
ev_digit_end
determine how long (in seconds) the digit was pressed and to detect long pounds or long
digits.
ev_disconnect_done Indicates that the call leg has been cleared.
Indicates that one of the call legs needs to disconnect. On receiving this event, the script
ev_disconnected must issue a leg disconnect on that call leg. You can use the evt_legs info-tag to
determine which call leg disconnected.
ev_disc_prog_ind Indicates that a DISC/PI message is received at a call leg.
ev_facility Indicates a response to a leg facility command.
Indicates that an application that called this script is requesting that the script return the
call leg. The script receiving this event can clean up and return the leg with a handoff
ev_grab
return command. Whether this is done is at the discretion of the script receiving the
ev_grab event.
Indicates a hook flash (such as a quick onhook-offhook in the middle of a call), assuming
ev_hookflash
that the underlying platform or interface supports hook flash detection.

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Indicates that the script received one or more call legs from another application. When the
ev_handoff script receives this event, you can use the evt_legs and the evt_connections info-tags to
obtain a list of the call legs and connection IDs that accompanied the ev_handoff event.
Indicates that the leg timer expired. You can use the evt_legs info-tag to determine which
ev_leg_timer
leg timer expired.
Indicates that the prompt playout either completed or failed. You can use the evt_status
ev_media_done
info-tag to determine the completion status.
An intermediate event generated by the leg setup or leg setup_continue commands to set
up a call.

If the callinfo paramater, notifyEvents, is specified, the script receives an ev_proceeding

ev_proceeding
message when the system receives a proceeding event from the remote end.

If this event is an intercepted event, the application needs to use the leg setup_continue
command to allow the system to continue with the setup.
An intermediate event generated by the leg setup or leg setup_continue commands to set
up a call.

If the callinfo paramater, notifyEvents, is specified, the script receives an ev_progress

ev_progress
message when the system receives a progress event from the destination switch.

If this event is an intercepted event, the application needs to use the leg setup_continue
command to allow the system to continue with the setup.
Indicates that a call leg that was sent to another application (using handoff callappl) has
been returned. This event can be accompanied by one or more call legs that were created
by the called application. When the script receives this event, you can use the evt_legs and
ev_returned the evt_connections info-tags to obtain a list of the call legs and connection IDs that
accompanied the ev_returned event. You can use the evt_iscommand_done info-tag to
verify that all of the call legs sent have been accounted for, meaning that the handoff
callappl command is complete.
Indicates that the leg setup command has finished. You can then use the evt_status
ev_setup_done info-tag to determine the status of the command completion (whether the call was
successfully set up or failed for some reason).
Indicates that the system received a call. This event and the ev_handoff event are the
ev_setup_indication
events that initiate an execution instance of a script.
ev_transfer_request Indicates a call transfer from an endpoint to the application.
An intermediate event generated by the leg setup command. If specified in the callinfo
ev_transfer_status parameter, notifyEvents, the script receives an ev_trasfer_status message. The ev_status
information tag would then contain the status value of the call transfer.
Received when the VXML dialog completes. This could be because of a VXML dialog
executing an <exit/> tag or interpretation completing the current document without a
ev_vxmldialog_done transition to another document. The dialog could also complete due to an interpretation
failure or a document error. This completion status is also available through the evt_status
info-tag.

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Received by the Tcl IVR application when the VXML dialog initiated on a leg executes a
sendevent object tag. The VXML subevent name is available through the evt_vxmlevent
info-tag. All events thrown from the dialog markup are of the form vxml.dialog.*. All
ev_vxmldialog_event
events generated by the system-perhaps as an indirect reaction to the VXML document
executing a certain tag or throwing a certain event like the dialog completion event- are of
the form vxml.session.*.

Status Codes
The evt_status info-tag returns a status code for the event received. This sections lists the possible status codes
and their meaning.

Status codes are grouped according to function. The first two characters of the status code indicate the grouping.

• au-Authentication status
• ao-Authorization status
• cd-Digit collection status
• cr-Consult response
• cs-Consult status
• di- Disconnect cause
• fa-Facility
• ft-Feature type
• ls-Leg setup status
• ms-Media status
• ts-Transfer status
• vd-Voice dialog completion status

Authentication Status
Authentication status is reported in au_>xxx format:

Value for xxx Description

000 Authorization was successful.
001 Authorization error.
002 Authorization failed.

Authorization Status
Authorization status is reported in ao_>xxx format:

Value for xxx Description

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000 Authorization was successful.

001 Authorization error.
002 Authorization failed.

Digit Collection Status

Digit collection status is reported in cd_xxx format:

Value for
Description
xxx
The digit collection timed out, because no digits were pressed and not enough digits were collected
001
for a match.
002 The digit collection was aborted, because the user pressed an abort key.
The digit collection failed, because the buffer overflowed and not enough digits were collected for
003
a match.
004 The digit collection succeeded with a match to the dial plan.
005 The digit collection succeeded with a match to one of the patterns.
006 The digit collection failed because the number collected was invalid.
007 The digit collection was terminated because an ev_disconnected event was received on the call leg.
008 The digit collection was terminated because an ev_grab event was received on the call leg.
009 The digit collection successfully turned on digit reporting to the script.
010 The digit collection was terminated because of an unsupported or unknown feature or event.

Consult Response
Feature type is reported in cr_xxx format:

Value for xxx Description

000 Success
001 Failed, invalid state
002 Failed, timeout
003 Failed, abandon
004 Failed, protocol error

Consult Status
Feature type is reported in cs_xxx format:

Value for xxx Description

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000 Consultation success, consult-id available

001 Consultation failed, request timeout
002 Consultation failed
003 Consultation failed, request rejected
004 Consultation failed, leg disconnected
005 Consultation failed, operation unsupported

Disconnect Cause
Disconnect causes use the format di_xxx where xxx is the Q931 cause code. Possible values are:

Value for xxx Description

000 Uninitialized
001 Unassigned number
002 No route to the transit network
003 No route to the destination
004 Send information tone
005 Misdialed trunk prefix
006 Unacceptable channel
007 Call awarded
008 Preemption
009 Preemption reserved
016 Normal
017 Busy
018 No response from the user
019 No answer from the user
020 Subscriber is absent
021 Call rejected
022 Number has changed
026 Selected user is clearing
027 Destination is out of order
028 Invalid number
029 Facility rejected
030 Response to status inquiry
034 No circuit available
035 Requested VPCI VCI is not available
036 VPCI VCI assignment failure
037 Cell rate is not available
038 Network is out of order
039 Permanent frame mode is out of service

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040 Permanent frame mode is operational

041 Temporary failure
042 Switch is congested
043 Access information has been discarded
044 No required circuit
045 No VPCI VCI is available
046 Precedence call blocked
047 No resource available
048 DSP error
049 QoS is not available
050 Facility is not subscribed
053 Outgoing calls barred
055 Incoming calls barred
057 Bearer capability is not authorized
058 Bearer capability is not available
062 Inconsistency in the information and class
063 Service or option not available
065 Bearer capability is not implemented
066 Change type is not implemented
069 Facility is not implemented
070 Restricted digital information only
079 Service is not implemented
081 Invalid call reference value
082 Channel does not exist
083 Call exists and call ID in use
084 Call ID in use
085 No call suspended
086 Call cleared
087 User is not in CUG
088 Incompatible destination
090 CUG does not exist
091 Invalid transit network
093 AAL parameters not supported
095 Invalid message
096 Mandatory information element (IE) is missing
097 Message type is not implemented
098 Message type is not compatible
099 IE is not implemented
100 Invalid IE contents
101 Message in incomplete call state
102 Recovery on timer expiration

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103 Nonimplemented parameter was passed on

110 Unrecognized parameter message discarded
111 Protocol error
127 Internetworking error
128 Next node is unreachable
129 Holst Telephony Service Provider Module (HTSPM) is out of service
160 DTL transit is not my node ID

Facility
Leg setup requesting address resolution status is reported in fa_xxx format:

Value for xxx Description

000 supplementary service request succeeded
003 supplementary service request unavailable
007 supplementary service was invoked in an invalid call state
009 supplementary service was invokes in a non-incoming call leg
010 supplementary service interaction is not allowed
050 MCID service is not subscribed
051 MCID request timed out
052 MCID is not configured for this interface

Feature Type
Feature type is reported in ft_xxx format:

Value for xxx Description

001 Fax
002 Modem
003 Modem_phase
004 Hookflash
005 OnHook
006 OffHook

Leg Setup Status

Leg setup status is reported in ls_xxx format:

Value for xxx Description

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000 The call is active or was successful.

001 The outgoing call leg was looped.
The call setup timed out (meaning that the destination phone was alerting, but no one
002
answered). The limit of this timeout can be specified in the leg setup command.
003 The call setup failed because of a lack of resources in the network.
004 The call setup failed because of an invalid number.
005 The call setup failed for reasons other than a lack of resources or an invalid number.
006 Unused; setup failure.
007 The destination was busy.
008 The incoming side of the call disconnected.
009 The outgoing side of the call disconnected.
010 The conferencing or connecting of the two call legs failed.
011 Supplementary services internal failure
012 Supplementary services failure
013 Supplementary services failure. Inbound call leg was disconnected.
014 The call was handed off to another application.
015 The call setup was terminated by an application request.
016 The outgoing called number was blocked.
026 Leg redirected
031 Transfer request acknowledge
032 Transfer target alerting (future SIP use)
033 Transfer target trying (future SIP use)
040 Transfer success
041 Transfer success with transfer-to party connected (SIP only)
042 Transfer success unacknowledged (SIP only)
050 Transfer fail
051 Transfer failed, bad request (SIP only)
052 Transfer failed, destination busy
053 Transfer failed, request cancelled
054 Transfer failed, internal error
055 Transfer failed, not implemented (SIP only)
056 Transfer failed, service unavailable or unsupported
057 Transfer failed, leg disconnected
058 Transfer failed, multiple choices (SIP only)
059 Transfer failed, timeout; no response to transfer request

Media Status
Media status is reported in ms_xyy format:

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x indicates the yy indicates the status of the

command command
Value for x Description Value for yy Description
The command was
Status for a media play
0 00 successful and the
command.
prompt finished.
Status for a media record
1 01 Failure
command.
Status for a media stop Unsupported feature or
2 02
command. request
Status for a media pause Invalid host or URL
3 03
command. specified
Status for a media resume
4 04 Received disconnected
command.
The prompt was
Status for a media seek
5 05 interrupted by a key
command to forward.
press.
Status for a media seek
6
command to rewind.

Transfer Status
Transfer status is reported in ts_xxx format:

Value for xxx Description

000 Generic transfer success
001 Transfer success, transfer-to party is alerting
002 Transfer success, transfer-to party is answered
003 Transfer finished; however, the result of the transfer is not guaranteed
004 Transfer request is accepted
005 Transferee is trying to reach transfer-to party
006 Transfer request is rejected by transferee
007 Invalid transfer number
008 Transfer-to party unreachable
009 Transfer-to party is busy

VoiceXML Dialog Completion Status

VoiceXML dialog completion status is reported in vd_xxx format:

Value for xxx Description

000 Normal completion because of the <exit> tag or execution reaching the end of the document.
001 Termination because of the default VXML event handling requiring VXML termination.

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002 Terminated by the Tcl IVR application.

003 Internal failure.

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This article describes AAA troubleshooting. For more information about AAA troubleshooting, see the
"Diagnosing and Troubleshooting AAA Operations" page of the Cisco AAA Implementation Case Study
document.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Using Debug Commands for AAA Voice
Troubleshooting
♦ 1.1 debug radius
♦ 1.2 debug radius accounting
• 2 Using show Commands for AAA Voice
Troubleshooting
♦ 2.1 show call accounting voice summary
♦ 2.2 show call aaa attributes

Using Debug Commands for AAA Voice Troubleshooting

debug radius
The output below is from troubleshooting AAA redirect using called number for an incoming POTS dial peer.

In this example, an incoming call is set up using dial-peer voice 1000 pots. Applying voice-class aaa 1 to
dial-peer voice 1000 redirects AAA requests to the server specified for method list sanj_aaa1:10.6.20.70
auth-port 1698 acct-port 1699.

aaa group server radius sg1

server 10.6.20.70 auth-port 1698 acct-port 1699
!
aaa group server radius sg6
server 10.6.20.70 auth-port 1704 acct-port 1705
!
aaa group server radius sg7
server 10.6.20.70 auth-port 1720 acct-port 1721
!
aaa authentication login sanj_aaa1 group sg1
aaa authorization exec sanj_aaa1 group sg1
aaa accounting connection sanj_aaa1 start-stop group sg1
!
aaa authentication login sanj_aaa6 group sg6
aaa authorization exec sanj_aaa6 group sg6
aaa accounting connection sanj_aaa6 start-stop group sg6

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!
aaa authentication login sanj_aaa7 group sg7
aaa authorization exec sanj_aaa7 group sg7
aaa accounting connection sanj_aaa7 start-stop group sg7
!
voice class aaa 1
authentication method sanj_aaa1
authorization method sanj_aaa1
accounting method sanj_aaa1
accounting template cdr1
!
voice class aaa 2
authentication method sanj_aaa6
authorization method sanj_aaa6
accounting method sanj_aaa6
accounting template cdr2
!
voice class aaa 3
authentication method sanj_aaa7
authorization method sanj_aaa7
accounting method sanj_aaa7
!
dial-peer voice 1000 pots
application plain_debit
incoming called-number 12345
voice-class aaa 1
port 0:D
!
dial-peer voice 1001 pots
application plain_debit
incoming called-number 12346
voice-class aaa 2
port 1:D
debug radius
Radius protocol debugging is on
Radius packet hex dump debugging is off
Radius packet protocol debugging is on
debug isdn q931

ISDN Q931 packets debugging is on

00:17:55: ISDN Se0:23: RX <- SETUP pd = 8 callref = 0x009D
00:17:55: Bearer Capability i = 0x8090A2
00:17:55: Channel ID i = 0xE1808397
00:17:55: Calling Party Number i = 0x0080, '4081234567', Plan:Unknown, Type:Unknown
00:17:55: Called Party Number i = 0xE9, '12345', Plan:Private, Type:Abbreviated
00:17:55: RADIUS/ENCODE(0000000C): Unsupported AAA attribute timezone
00:17:55: RADIUS(0000000C): Encoding nas-port...Only port-type avlbl
00:17:55: RADIUS(0000000C): sending
00:17:55: RADIUS: Send to unknown id 4 10.6.20.70:1699, Accounting-Request, len 262
00:17:55: RADIUS: authenticator 10 41 58 99 4C F2 B1 CD - 44 3E E3 60 5D 10 C3 A9
00:17:55: RADIUS: Acct-Session-Id [44] 10 "0000000C"
00:17:55: RADIUS: Vendor, Cisco [26] 56
00:17:55: RADIUS: Conf-Id [24] 50 "h323-conf-id=B8FE8B7F BF1711D3 800CE483
89ADC43B"
00:17:55: RADIUS: Vendor, Cisco [26] 31
00:17:55: RADIUS: h323-call-origin [26] 25 "h323-call-origin=answer"
00:17:55: RADIUS: Vendor, Cisco [26] 65
00:17:55: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=B8FE8B7F BF1711D3
800CE483 89ADC43B"
00:17:55: RADIUS: User-Name [1] 12 "4081234567"
00:17:55: RADIUS: Acct-Status-Type [40] 6 Start [1]
00:17:55: RADIUS: NAS-Port-Type [61] 6 Async [0]

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00:17:55: RADIUS: Vendor, Cisco [26] 19
00:17:55: RADIUS: cisco-nas-port [2] 13 "ISDN 0:D:23"
00:17:55: RADIUS: Calling-Station-Id [31] 12 "4081234567"
00:17:55: RADIUS: Called-Station-Id [30] 7 "12345"
00:17:55: RADIUS: Service-Type [6] 6 Login [1]
00:17:55: RADIUS: NAS-IP-Address [4] 6 10.5.20.100
00:17:55: RADIUS: Delay-Time [41] 6 0
00:17:55: ISDN Se0:23: TX -> CALL_PROC pd = 8 callref = 0x809D
00:17:55: Channel ID i = 0xA98397
00:17:55: ISDN Se0:23: TX -> CONNECT pd = 8 callref = 0x809D
00:17:55: RADIUS: Received from id 4 10.6.20.70:1699, Accounting-response, len 20
00:17:55: RADIUS: authenticator DC CD BA E8 7E 02 EA D1 - 12 67 DC 57 3C 73 56 75
00:17:55: ISDN Se0:23: RX <- CONNECT_ACK pd = 8 callref = 0x009D
00:17:55: ISDN Se0:23: CALL_PROGRESS: CALL_CONNECTED call id 0x63, bchan 22, dsl 0
00:17:55: %ISDN-6-CONNECT: Interface Serial0:22 is now connected to 4081234567
00:18:01: %ISDN-6-CONNECT: Interface Serial0:22 is now connected to 4081234567
00:18:06: RADIUS(0000000C): Encoding nas-port...Only port-type avlbl
00:18:06: RADIUS/ENCODE(0000000C): acct_session_id: 12
00:18:06: RADIUS(0000000C): sending
00:18:06: RADIUS: Send to unknown id 3 10.6.20.70:1698, Access-Request, len 199
00:18:06: RADIUS: authenticator 4B 2C 8C D7 12 54 45 3D - 51 44 30 05 C3 9B 44 B1
00:18:06: RADIUS: User-Name [1] 8 "777777"
00:18:06: RADIUS: User-Password [2] 18 *
00:18:06: RADIUS: Vendor, Cisco [26] 56
00:18:06: RADIUS: Conf-Id [24] 50 "h323-conf-id=61A46F2C 00000003 62E66E40
62E3A5C8"
00:18:06: RADIUS: Vendor, Cisco [26] 36
00:18:06: RADIUS: Cisco AVpair [1] 30 "h323-ivr-out=transactionID:3"
00:18:06: RADIUS: Calling-Station-Id [31] 12 "4081234567"
00:18:06: RADIUS: NAS-Port-Type [61] 6 Async [0]
00:18:06: RADIUS: Vendor, Cisco [26] 19
00:18:06: RADIUS: cisco-nas-port [2] 13 "ISDN 0:D:23"
00:18:06: RADIUS: Calling-Station-Id [31] 12 "4081234567"
00:18:06: RADIUS: Service-Type [6] 6 Login [1]
00:18:06: RADIUS: NAS-IP-Address [4] 6 10.5.20.100
00:18:06: RADIUS: Received from id 3 10.6.20.70:1698, Access-Accept, len 200
00:18:06: RADIUS: authenticator 9C AA 9E 4C 64 02 13 3A - 72 8C 3F D9 72 D0 3B 06
00:18:06: RADIUS: Vendor, Cisco [26] 27
00:18:06: RADIUS: Cisco AVpair [1] 21 "h323-ivr-in=sanjose"
00:18:06: RADIUS: Vendor, Cisco [26] 34
00:18:06: RADIUS: Cisco AVpair [1] 28 "h323-credit-amount=7777.77"
00:18:06: RADIUS: Vendor, Cisco [26] 26
00:18:06: RADIUS: Cisco AVpair [1] 20 "h323-return-code=0"
00:18:06: RADIUS: Vendor, Cisco [26] 30
00:18:06: RADIUS: h323-credit-time [102] 24 "h323-credit-time=54329"
00:18:06: RADIUS: Vendor, Cisco [26] 33
00:18:06: RADIUS: h323-billing-model [109] 27 "h323-billing-model=prepay"
00:18:06: RADIUS: Vendor, Cisco [26] 24
00:18:06: RADIUS: h323-currency [110] 18 "h323-currency=US"
00:18:06: RADIUS: Idle-Timeout [28] 6 30
00:18:06: RADIUS: Received from id C
00:18:27: ISDN Se0:23: RX <- DISCONNECT pd = 8 callref = 0x009D
00:18:27: Cause i = 0x8290 - Normal call clearing
00:18:27: %ISDN-6-DISCONNECT: Interface Serial0:22 disconnected from 4081234567 ,
call lasted 32 seconds
00:18:27: ISDN Se0:23: TX -> RELEASE pd = 8 callref = 0x809D
00:18:27: ISDN Se0:23: RX <- RELEASE_COMP pd = 8 callref = 0x009D
00:18:27: RADIUS/ENCODE(0000000C): Unsupported AAA attribute timezone
00:18:27: RADIUS(0000000C): Encoding nas-port...Only port-type avlbl
00:18:27: RADIUS(0000000C): sending
00:18:27: RADIUS: Send to unknown id 5 10.6.20.70:1699, Accounting-Request, len 327
00:18:27: RADIUS: authenticator 2D 65 1C 38 6D 5B B3 DD - C8 57 D6 02 B4 4F E4 4E

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00:18:27: RADIUS: Acct-Session-Id [44] 10 "0000000C"
00:18:27: RADIUS: Vendor, Cisco [26] 56
00:18:27: RADIUS: Conf-Id [24] 50 "h323-conf-id=B8FE8B7F BF1711D3 800CE483
89ADC43B"
00:18:27: RADIUS: Vendor, Cisco [26] 31
00:18:27: RADIUS: h323-call-origin [26] 25 "h323-call-origin=answer"
00:18:27: RADIUS: Vendor, Cisco [26] 65
00:18:27: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=B8FE8B7F BF1711D3
800CE483 89ADC43B"
00:18:27: RADIUS: Acct-Input-Octets [42] 6 0
00:18:27: RADIUS: Acct-Output-Octets [43] 6 148000
00:18:27: RADIUS: Acct-Input-Packets [47] 6 0
00:18:27: RADIUS: Acct-Output-Packets [48] 6 925
00:18:27: RADIUS: Acct-Session-Time [46] 6 32
00:18:27: RADIUS: Vendor, Cisco [26] 35
00:18:27: RADIUS: Cisco AVpair [1] 29 "h323-ivr-out=Tariff:Unknown"
00:18:27: RADIUS: User-Name [1] 12 "4081234567"
00:18:27: RADIUS: Acct-Status-Type [40] 6 Stop [2]
00:18:27: RADIUS: NAS-Port-Type [61] 6 Async [0]
00:18:27: RADIUS: Vendor, Cisco [26] 19
00:18:27: RADIUS: cisco-nas-port [2] 13 "ISDN 0:D:23"
00:18:27: RADIUS: Calling-Station-Id [31] 12 "4081234567"
00:18:27: RADIUS: Called-Station-Id [30] 7 "12345"
00:18:27: RADIUS: Service-Type [6] 6 Login [1]
00:18:27: RADIUS: NAS-IP-Address [4] 6 10.5.20.100
00:18:27: RADIUS: Delay-Time [41] 6 0
00:18:27: RADIUS: Received from id 5 10.6.20.70:1699, Accounting-response, len 20
00:18:27: RADIUS: authenticator E5 B1 ED 3B AD A8 5B 5C - 49 83 63 BA DF 02 B2 00

An incoming call is set up using dial-peer voice 1001 pots. dial-peer voice 1001 has voice-class aaa 2 applied
which should redirect AAA requests to the server specified for method list sanj_aaa6: 10.6.20.70 auth-port 1708
acct-port 1709.

00:30:05: ISDN Se1:23: RX <- SETUP pd = 8 callref = 0x0004

00:30:05: Bearer Capability i = 0x8090A2
00:30:05: Channel ID i = 0xE1808397
00:30:05: Calling Party Number i = 0x0080, '4081234567', Plan:Unknown, Type:Unknown
00:30:05: Called Party Number i = 0xE9, '12346', Plan:Private, Type:Abbreviated
00:30:05: RADIUS/ENCODE(0000000E): Unsupported AAA attribute timezone
00:30:05: RADIUS(0000000E): Encoding nas-port...Only port-type avlbl
00:30:05: RADIUS(0000000E): sending
00:30:05: RADIUS: Send to unknown id 6 10.6.20.70:1709, Accounting-Request, len 262
00:30:05: RADIUS: authenticator 2F 3A 09 3D 6B C4 10 D2 - F6 68 D6 F4 36 35 C3 DE
00:30:05: RADIUS: Acct-Session-Id [44] 10 "0000000E"
00:30:05: RADIUS: Vendor, Cisco [26] 56
00:30:05: RADIUS: Conf-Id [24] 50 "h323-conf-id=6C29BC16 BF1911D3 8010E483
89ADC43B"
00:30:05: RADIUS: Vendor, Cisco [26] 31
00:30:05: RADIUS: h323-call-origin [26] 25 "h323-call-origin=answer"
00:30:05: RADIUS: Vendor, Cisco [26] 65
00:30:05: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=6C29BC16 BF1911D3
8010E483 89ADC43B"
00:30:05: RADIUS: User-Name [1] 12 "4081234567"
00:30:05: RADIUS: Acct-Status-Type [40] 6 Start [1]
00:30:05: RADIUS: NAS-Port-Type [61] 6 Async [0]
00:30:05: RADIUS: Vendor, Cisco [26] 19
00:30:05: RADIUS: cisco-nas-port [2] 13 "ISDN 1:D:23"
00:30:05: RADIUS: Calling-Station-Id [31] 12 "4081234567"
00:30:05: RADIUS: Called-Station-Id [30] 7 "12346"
00:30:05: RADIUS: Service-Type [6] 6 Login [1]
00:30:05: RADIUS: NAS-IP-Address [4] 6 10.5.20.100

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00:30:05: RADIUS: Delay-Time [41] 6 0
00:30:05: ISDN Se1:23: TX -> CALL_PROC pd = 8 callref = 0x8004
00:30:05: Channel ID i = 0xA98397
00:30:05: ISDN Se1:23: TX -> CONNECT pd = 8 callref = 0x8004
00:30:05: ISDN Se1:23: RX <- CONNECT_ACK pd = 8 callref = 0x0004
00:30:05: ISDN Se1:23: CALL_PROGRESS: CALL_CONNECTED call id 0x64, bchan 22, dsl 1
00:30:05: %ISDN-6-CONNECT: Interface Serial1:22 is now connected to 4081234567
00:30:06: RADIUS: Received from id 6 10.6.20.70:1709, Accounting-response, len 20
00:30:06: RADIUS: authenticator E1 AD 70 9F DC 09 29 32 - 74 47 96 9F 3F 77 27 82
00:30:11: %ISDN-6-CONNECT: Interface Serial1:22 is now connected to 4081234567
00:30:19: RADIUS(0000000E): Encoding nas-port...Only port-type avlbl
00:30:19: RADIUS/ENCODE(0000000E): acct_session_id: 14
00:30:19: RADIUS(0000000E): sending
00:30:19: RADIUS: Send to unknown id 4 10.6.20.70:1708, Access-Request, len 199
00:30:19: RADIUS: authenticator CE 16 21 8D A5 59 56 9F - B7 E9 CA 5C EC C5 89 A0
00:30:19: RADIUS: User-Name [1] 8 "777777"
00:30:19: RADIUS: User-Password [2] 18 *
00:30:19: RADIUS: Vendor, Cisco [26] 56
00:30:19: RADIUS: Conf-Id [24] 50 "h323-conf-id=61A46F2C 00000003 62E66E40
634A0A64"
00:30:19: RADIUS: Vendor, Cisco [26] 36
00:30:19: RADIUS: Cisco AVpair [1] 30 "h323-ivr-out=transactionID:4"
00:30:19: RADIUS: Calling-Station-Id [31] 12 "4081234567"
00:30:19: RADIUS: NAS-Port-Type [61] 6 Async [0]
00:30:19: RADIUS: Vendor, Cisco [26] 19
00:30:19: RADIUS: cisco-nas-port [2] 13 "ISDN 1:D:23"
00:30:19: RADIUS: Calling-Station-Id [31] 12 "4081234567"
00:30:19: RADIUS: Service-Type [6] 6 Login [1]
00:30:19: RADIUS: NAS-IP-Address [4] 6 10.5.20.100
00:30:20: RADIUS: Received from id 4 10.6.20.70:1708, Access-Accept, len 173
00:30:20: RADIUS: authenticator FF 0D 40 72 0D 80 12 26 - 44 13 D5 0E C4 BB 71 BE
00:30:20: RADIUS: Vendor, Cisco [26] 34
00:30:20: RADIUS: Cisco AVpair [1] 28 "h323-credit-amount=7777.77"
00:30:20: RADIUS: Vendor, Cisco [26] 26
00:30:20: RADIUS: Cisco AVpair [1] 20 "h323-return-code=0"
00:30:20: RADIUS: Vendor, Cisco [26] 30
00:30:20: RADIUS: h323-credit-time [102] 24 "h323-credit-time=54329"
00:30:20: RADIUS: Vendor, Cisco [26] 33
00:30:20: RADIUS: h323-billing-model [109] 27 "h323-billing-model=prepay"
00:30:20: RADIUS: Vendor, Cisco [26] 24
00:30:20: RADIUS: h323-currency [110] 18 "h323-currency=US"
00:30:20: RADIUS: Idle-Timeout [28] 6 30
00:30:20: RADIUS: Received from id E
00:30:43: ISDN Se1:23: RX <- DISCONNECT pd = 8 callref = 0x0004
00:30:43: Cause i = 0x8290 - Normal call clearing
00:30:43: %ISDN-6-DISCONNECT: Interface Serial1:22 disconnected from 4081234567 ,
call lasted 37 seconds
00:30:43: ISDN Se1:23: TX -> RELEASE pd = 8 callref = 0x8004
00:30:43: ISDN Se1:23: RX <- RELEASE_COMP pd = 8 callref = 0x0004
00:30:43: RADIUS/ENCODE(0000000E): Unsupported AAA attribute timezone
00:30:43: RADIUS(0000000E): Encoding nas-port...Only port-type avlbl
00:30:43: RADIUS(0000000E): sending
00:30:43: RADIUS: Send to unknown id 7 10.6.20.70:1709, Accounting-Request, len 327
00:30:43: RADIUS: authenticator 99 5A B4 45 67 C0 F4 91 - 9B 4B C3 1D 7E DE 7D D1
00:30:43: RADIUS: Acct-Session-Id [44] 10 "0000000E"
00:30:43: RADIUS: Vendor, Cisco [26] 56
00:30:43: RADIUS: Conf-Id [24] 50 "h323-conf-id=6C29BC16 BF1911D3 8010E483
89ADC43B"
00:30:43: RADIUS: Vendor, Cisco [26] 31
00:30:43: RADIUS: h323-call-origin [26] 25 "h323-call-origin=answer"
00:30:43: RADIUS: Vendor, Cisco [26] 65
00:30:43: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=6C29BC16 BF1911D3

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8010E483 89ADC43B"
00:30:43: RADIUS: Acct-Input-Octets [42] 6 0
00:30:43: RADIUS: Acct-Output-Octets [43] 6 161920
00:30:43: RADIUS: Acct-Input-Packets [47] 6 0
00:30:43: RADIUS: Acct-Output-Packets [48] 6 1012
00:30:43: RADIUS: Acct-Session-Time [46] 6 37
00:30:43: RADIUS: Vendor, Cisco [26] 35
00:30:43: RADIUS: Cisco AVpair [1] 29 "h323-ivr-out=Tariff:Unknown"
00:30:43: RADIUS: User-Name [1] 12 "4081234567"
00:30:43: RADIUS: Acct-Status-Type [40] 6 Stop [2]
00:30:43: RADIUS: NAS-Port-Type [61] 6 Async [0]
00:30:43: RADIUS: Vendor, Cisco [26] 19
00:30:43: RADIUS: cisco-nas-port [2] 13 "ISDN 1:D:23"
00:30:43: RADIUS: Calling-Station-Id [31] 12 "4081234567"
00:30:43: RADIUS: Called-Station-Id [30] 7 "12346"
00:30:43: RADIUS: Service-Type [6] 6 Login [1]
00:30:43: RADIUS: NAS-IP-Address [4] 6 10.5.20.100
00:30:43: RADIUS: Delay-Time [41] 6 0
00:30:43: RADIUS: Received from id 7 10.6.20.70:1709, Accounting-response, len 20
00:30:43: RADIUS: authenticator 78 80 AB D1 82 75 ED ED - E4 1F 12 25 D8 83 F9 6

voice class aaa 3 is applied to dial-peer voice 1000 pots and a call is made. voice class aaa 3 uses server
10.6.20.70 with auth port 1720 and acct port 1721. The radius daemon has not started. AAA accounting and AAA
authorization requests are sent to the appropriate server but no acknowledgement is recieved. Retries are
attempted.

00:37:03: %SYS-5-CONFIG_I: Configured from console by console

00:37:11: ISDN Se0:23: RX <- SETUP pd = 8 callref = 0x009E
00:37:11: Bearer Capability i = 0x8090A2
00:37:11: Channel ID i = 0xE1808397
00:37:11: Calling Party Number i = 0x0080, '4081234567', Plan:Unknown, Type:Unknown
00:37:11: Called Party Number i = 0xE9, '12345', Plan:Private, Type:Abbreviated
00:37:11: RADIUS/ENCODE(00000010): Unsupported AAA attribute timezone
00:37:11: RADIUS(00000010): Encoding nas-port...Only port-type avlbl
00:37:11: RADIUS(00000010): sending
00:37:11: RADIUS: Send to unknown id 8 10.6.20.70:1721, Accounting-Request, len 414
00:37:11: RADIUS: authenticator EC F7 FD AB ED 0D 26 BF - F0 A4 D2 88 91 1E D9 22
00:37:11: RADIUS: Acct-Session-Id [44] 10 "00000010"
00:37:11: RADIUS: Vendor, Cisco [26] 56
00:37:11: RADIUS: h323-setup-time [25] 50 "h323-setup-time=*00:37:09.095 UTC Sat
Jan 1 2000"
00:37:11: RADIUS: Vendor, Cisco [26] 34
00:37:11: RADIUS: h323-gw-id [33] 28 "h323-gw-id=router."
00:37:11: RADIUS: Vendor, Cisco [26] 56
00:37:11: RADIUS: Conf-Id [24] 50 "h323-conf-id=69EAABEB BF1A11D3 8014E483
89ADC43B"
00:37:11: RADIUS: Vendor, Cisco [26] 31
00:37:11: RADIUS: h323-call-origin [26] 25 "h323-call-origin=answer"
00:37:11: RADIUS: Vendor, Cisco [26] 32
00:37:11: RADIUS: h323-call-type [27] 26 "h323-call-type=Telephony"
00:37:11: RADIUS: Vendor, Cisco [26] 65
00:37:11: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=69EAABEB BF1A11D3
8014E483 89ADC43B"
00:37:11: RADIUS: Vendor, Cisco [26] 30
00:37:11: RADIUS: Cisco AVpair [1] 24 "subscriber=RegularLine"
00:37:11: RADIUS: User-Name [1] 12 "4081234567"
00:37:11: RADIUS: Acct-Status-Type [40] 6 Start [1]
00:37:11: RADIUS: NAS-Port-Type [61] 6 Async [0]
00:37:11: RADIUS: Vendor, Cisco [26] 19
00:37:11: RADIUS: cisco-nas-port [2] 13 "ISDN 0:D:23"
00:37:11: RADIUS: Calling-Station-Id [31] 12 "4081234567"

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00:37:11: RADIUS: Called-Station-Id [30] 7 "12345"
00:37:11: RADIUS: Service-Type [6] 6 Login [1]
00:37:11: RADIUS: NAS-IP-Address [4] 6 10.5.20.100
00:37:11: RADIUS: Delay-Time [41] 6 0
00:37:11: ISDN Se0:23: TX -> CALL_PROC pd = 8 callref = 0x809E
00:37:11: Channel ID i = 0xA98397
00:37:11: ISDN Se0:23: TX -> CONNECT pd = 8 callref = 0x809E
00:37:11: ISDN Se0:23: RX <- CONNECT_ACK pd = 8 callref = 0x009E
00:37:11: ISDN Se0:23: CALL_PROGRESS: CALL_CONNECTED call id 0x65, bchan 22, dsl 0
00:37:11: %ISDN-6-CONNECT: Interface Serial0:22 is now connected to 4081234567
00:37:16: RADIUS: Retransmit id 8
00:37:16: RADIUS: acct-delay-time for 4021D9EC (at 4021DB84) now 5
00:37:17: %ISDN-6-CONNECT: Interface Serial0:22 is now connected to 4081234567
00:37:21: RADIUS: Retransmit id 1
00:37:21: RADIUS: acct-delay-time for 4021D9EC (at 4021DB84) now 10
00:37:26: RADIUS: Retransmit id 2
00:37:26: RADIUS: acct-delay-time for 4021D9EC (at 4021DB84) now 15
00:37:31: RADIUS: Tried all servers.
00:37:31: RADIUS: No valid server found. Trying any viable server
00:37:31: RADIUS: Tried all servers.
00:37:31: RADIUS: No response for id 3
00:37:31: RADIUS/DECODE: parse response no app start; FAIL
00:37:31: RADIUS/DECODE: parse response; FAIL
00:37:35: RADIUS(00000010): Encoding nas-port...Only port-type avlbl
00:37:35: RADIUS/ENCODE(00000010): acct_session_id: 16
00:37:35: RADIUS(00000010): sending
00:37:35: RADIUS: Send to unknown id 5 10.6.20.70:1720, Access-Request, len 199
00:37:35: RADIUS: authenticator 4B 6E 67 9F D4 1E 73 37 - 45 D3 CD 7C 70 FD C7 12
00:37:35: RADIUS: User-Name [1] 8 "777777"
00:37:35: RADIUS: User-Password [2] 18 *
00:37:35: RADIUS: Vendor, Cisco [26] 56
00:37:35: RADIUS: Conf-Id [24] 50 "h323-conf-id=61A46F2C 00000003 62E66E40
634A0A64"
00:37:35: RADIUS: Vendor, Cisco [26] 36
00:37:35: RADIUS: Cisco AVpair [1] 30 "h323-ivr-out=transactionID:5"
00:37:35: RADIUS: Calling-Station-Id [31] 12 "4081234567"
00:37:35: RADIUS: NAS-Port-Type [61] 6 Async [0]
00:37:35: RADIUS: Vendor, Cisco [26] 19
00:37:35: RADIUS: cisco-nas-port [2] 13 "ISDN 0:D:23"
00:37:35: RADIUS: Calling-Station-Id [31] 12 "4081234567"
00:37:35: RADIUS: Service-Type [6] 6 Login [1]
00:37:35: RADIUS: NAS-IP-Address [4] 6 10.5.20.100
00:37:40: RADIUS: Retransmit id 5
00:37:45: RADIUS: Retransmit id 5
00:37:50: RADIUS: Retransmit id 5
00:37:55: RADIUS: Tried all servers.
00:37:55: RADIUS: No valid server found. Trying any viable server
00:37:55: RADIUS: Tried all servers.
00:37:55: RADIUS: No response for id 5
00:37:55: RADIUS/DECODE: parse response no app start; FAIL
00:37:55: RADIUS/DECODE: parse response; FAIL
00:38:00: %ISDN-6-DISCONNECT: Interface Serial0:22 disconnected from 4081234567 ,
call lasted 48 seconds
00:38:00: ISDN Se0:23: TX -> DISCONNECT pd = 8 callref = 0x809E
00:38:00: Cause i = 0x8090 - Normal call clearing
00:38:00: RADIUS/ENCODE(00000010): Unsupported AAA attribute timezone
00:38:00: RADIUS(00000010): Encoding nas-port...Only port-type avlbl
00:38:00: RADIUS(00000010): sending
00:38:00: RADIUS: Send to unknown id 9 10.6.20.70:1721, Accounting-Request, len 660
00:38:00: RADIUS: authenticator C5 79 B7 D3 92 75 37 D0 - E7 5C 5B 84 99 6E 97 17
00:38:00: RADIUS: Acct-Session-Id [44] 10 "00000010"
00:38:00: RADIUS: Vendor, Cisco [26] 56

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00:38:00: RADIUS: h323-setup-time [25] 50 "h323-setup-time=*00:37:09.095 UTC Sat
Jan 1 2000"
00:38:00: RADIUS: Vendor, Cisco [26] 34
00:38:00: RADIUS: h323-gw-id [33] 28 "h323-gw-id=router."
00:38:00: RADIUS: Vendor, Cisco [26] 56
00:38:00: RADIUS: Conf-Id [24] 50 "h323-conf-id=69EAABEB BF1A11D3 8014E483
89ADC43B"
00:38:00: RADIUS: Vendor, Cisco [26] 31
00:38:00: RADIUS: h323-call-origin [26] 25 "h323-call-origin=answer"
00:38:00: RADIUS: Vendor, Cisco [26] 32
00:38:00: RADIUS: h323-call-type [27] 26 "h323-call-type=Telephony"
00:38:00: RADIUS: Vendor, Cisco [26] 65
00:38:00: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=69EAABEB BF1A11D3
8014E483 89ADC43B"
00:38:00: RADIUS: Vendor, Cisco [26] 30
00:38:00: RADIUS: Cisco AVpair [1] 24 "subscriber=RegularLine"
00:38:00: RADIUS: Acct-Input-Octets [42] 6 0
00:38:00: RADIUS: Acct-Output-Octets [43] 6 112160
00:38:00: RADIUS: Acct-Input-Packets [47] 6 0
00:38:00: RADIUS: Acct-Output-Packets [48] 6 701
00:38:00: RADIUS: Acct-Session-Time [46] 6 49
00:38:00: RADIUS: Vendor, Cisco [26] 58
00:38:00: RADIUS: h323-connect-time [28] 52 "h323-connect-time=*00:37:09.109 UTC Sat
Jan 1 2000"
00:38:00: RADIUS: Vendor, Cisco [26] 61
00:38:00: RADIUS: h323-disconnect-tim[29] 55 "h323-disconnect-time=*00:37:57.739 UTC
Sat Jan 1 2000"
00:38:00: RADIUS: Vendor, Cisco [26] 34
00:38:00: RADIUS: h323-disconnect-cau[30] 28 "h323-disconnect-cause=10 "
00:38:00: RADIUS: Vendor, Cisco [26] 35
00:38:00: RADIUS: Cisco AVpair [1] 29 "h323-ivr-out=Tariff:Unknown"
00:38:00: RADIUS: Vendor, Cisco [26] 28
00:38:00: RADIUS: h323-voice-quality [31] 22 "h323-voice-quality=0"
00:38:00: RADIUS: User-Name [1] 12 "4081234567"
00:38:00: RADIUS: Acct-Status-Type [40] 6 Stop [2]
00:38:00: RADIUS: NAS-Port-Type [61] 6 Async [0]
00:38:00: RADIUS: Vendor, Cisco [26] 19
00:38:00: RADIUS: cisco-nas-port [2] 13 "ISDN 0:D:23"
00:38:00: RADIUS: Calling-Station-Id [31] 12 "4081234567"
00:38:00: RADIUS: Called-Station-Id [30] 7 "12345"
00:38:00: RADIUS: Service-Type [6] 6 Login [1]
00:38:00: RADIUS: NAS-IP-Address [4] 6 10.5.20.100
00:38:00: RADIUS: Delay-Time [41] 6 0
00:38:00: ISDN Se0:23: RX <- RELEASE pd = 8 callref = 0x009E
00:38:00: ISDN Se0:23: TX -> RELEASE_COMP pd = 8 callref = 0x809E
00:38:05: RADIUS: Retransmit id 9
00:38:05: RADIUS: acct-delay-time for 4021D9EC (at 4021DC7A) now 5
00:38:10: RADIUS: Retransmit id 4
00:38:10: RADIUS: acct-delay-time for 4021D9EC (at 4021DC7A) now 10
00:38:15: RADIUS: Retransmit id 5
00:38:15: RADIUS: acct-delay-time for 4021D9EC (at 4021DC7A) now 15
00:38:20: RADIUS: Tried all servers.
00:38:20: RADIUS: No valid server found. Trying any viable server
00:38:20: RADIUS: Tried all servers.
00:38:20: RADIUS: No response for id 6
00:38:20: RADIUS/DECODE: parse response no app start; FAIL
00:38:20: RADIUS/DECODE: parse response; FAIL

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debug radius accounting

In the output below, cdr1 includes h323-call-origin but does not include VSA h323-gw-id. cdr2 includes
h323-gw-id but does not include h323-call-origin.

show call accounting-template voice cdr1

CDR template cdr1 is running

url: tftp://10.255.255.255/johndoe/sanjose/cdr/cdr1.cdr
The last load was successful.
attr: h323-call-origin (56)
Totally 1 attrs defined.

show call accounting-template voice cdr2

CDR template cdr2 is running
url: tftp://10.255.255.255/johndoe/sanjose/cdr/cdr2.cdr
The last load was successful.

attr: h323-gw-id (65)

Totally 1 attrs defined.

The output below is from a call that uses cdr1.cdr which allows only h323-call-origin.

debug radius accounting

Radius protocol debugging is on
Radius packet hex dump debugging is off
Radius packet protocol (authentication) debugging is off
Radius packet protocol (accounting) debugging is on
02:41:32: RADIUS/ENCODE(00000023): Unsupported AAA attribute timezone
02:41:32: RADIUS(00000023): Encoding nas-port...Only port-type avlbl
02:41:32: RADIUS(00000023): sending
02:41:32: RADIUS: Send to unknown id 26 10.6.20.70:1699, Accounting-Request, len
262
02:41:32: RADIUS: authenticator 84 6E A0 C0 0F 27 79 03 - 59 96 FC 6C F4 17 05
4D
02:41:32: RADIUS: Acct-Session-Id [44] 10 "00000023"
02:41:32: RADIUS: Vendor, Cisco [26] 56
02:41:32: RADIUS: Conf-Id [24] 50 "h323-conf-id=C925CD59 BF2B11D3
8038E483 89ADC43B"
02:41:32: RADIUS: Vendor, Cisco [26] 31
02:41:32: RADIUS: h323-call-origin [26] 25 "h323-call-origin=answer"
02:41:32: RADIUS: Vendor, Cisco [26] 65
02:41:32: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=C925CD59
BF2B11D3 8038E483 89ADC43B"
02:41:32: RADIUS: User-Name [1] 12 "4081234567"
02:41:32: RADIUS: Acct-Status-Type [40] 6 Start [1]
02:41:32: RADIUS: NAS-Port-Type [61] 6 Async [0]
02:41:32: RADIUS: Vendor, Cisco [26] 19
02:41:32: RADIUS: cisco-nas-port [2] 13 "ISDN 0:D:23"
02:41:32: RADIUS: Calling-Station-Id [31] 12 "4081234567"
02:41:32: RADIUS: Called-Station-Id [30] 7 "12345"
02:41:32: RADIUS: Service-Type [6] 6 Login [1]
02:41:32: RADIUS: NAS-IP-Address [4] 6 10.5.20.100
02:41:32: RADIUS: Delay-Time [41] 6 0
02:41:32: RADIUS: Received from id 26 10.6.20.70:1699, Accounting-response, len
20
02:41:32: RADIUS: authenticator 90 AD C8 09 60 D7 26 01 - DE E0 BC DC C1 F8 CA
2F
02:41:32: %ISDN-6-CONNECT: Interface Serial0:22 is now connected to 4081234567

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02:41:38: %ISDN-6-CONNECT: Interface Serial0:22 is now connected to 4081234567
02:41:52: RADIUS(00000023): Encoding nas-port...Only port-type avlbl
02:41:59: %ISDN-6-DISCONNECT: Interface Serial0:22 disconnected from 4081234567
, call lasted 26 seconds
02:41:59: RADIUS/ENCODE(00000023): Unsupported AAA attribute timezone
02:41:59: RADIUS(00000023): Encoding nas-port...Only port-type avlbl
02:41:59: RADIUS(00000023): sending
02:41:59: RADIUS: Send to unknown id 27 10.6.20.70:1699, Accounting-Request, len
327
02:41:59: RADIUS: authenticator 13 B7 10 EE 1C 55 7A D2 - 0F 4A A5 2F 1F 85 0E
3A
02:41:59: RADIUS: Acct-Session-Id [44] 10 "00000023"
02:41:59: RADIUS: Vendor, Cisco [26] 56
02:41:59: RADIUS: Conf-Id [24] 50 "h323-conf-id=C925CD59 BF2B11D3
8038E483 89ADC43B"
02:41:59: RADIUS: Vendor, Cisco [26] 31
02:41:59: RADIUS: h323-call-origin [26] 25 "h323-call-origin=answer"
02:41:59: RADIUS: Vendor, Cisco [26] 65
02:41:59: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=C925CD59
BF2B11D3 8038E483 89ADC43B"
02:41:59: RADIUS: Acct-Input-Octets [42] 6 0
02:41:59: RADIUS: Acct-Output-Octets [43] 6 121600
02:41:59: RADIUS: Acct-Input-Packets [47] 6 0
02:41:59: RADIUS: Acct-Output-Packets [48] 6 760
02:41:59: RADIUS: Acct-Session-Time [46] 6 27
02:41:59: RADIUS: Vendor, Cisco [26] 35
02:41:59: RADIUS: Cisco AVpair [1] 29 "h323-ivr-out=Tariff:Unknown"
02:41:59: RADIUS: User-Name [1] 12 "4081234567"
02:41:59: RADIUS: Acct-Status-Type [40] 6 Stop [2]
02:41:59: RADIUS: NAS-Port-Type [61] 6 Async [0]
02:41:59: RADIUS: Vendor, Cisco [26] 19
02:41:59: RADIUS: cisco-nas-port [2] 13 "ISDN 0:D:23"
02:41:59: RADIUS: Calling-Station-Id [31] 12 "4081234567"
02:41:59: RADIUS: Called-Station-Id [30] 7 "12345"
02:41:59: RADIUS: Service-Type [6] 6 Login [1]
02:41:59: RADIUS: NAS-IP-Address [4] 6 10.5.20.100
02:41:59: RADIUS: Delay-Time [41] 6 0
02:41:59: RADIUS: Received from id 27 10.6.20.70:1699, Accounting-response, len
20
02:41:59: RADIUS: authenticator 7F B2 88 3A 4A 96 05 C6 - D5 81 19 D8 25 3B 4D CB

The output below is from the show debug command.

show debug
Radius protocol debugging is on
Radius packet protocol (accounting) debugging is on

The output below is from a call that uses cdr2 which allows h323-gw-id, but does not allow h323-call-origin.

ADIUS/ENCODE(00000025): Unsupported AAA attribute timezone

02:51:35: RADIUS(00000025): Encoding nas-port...Only port-type avlbl
02:51:35: RADIUS(00000025): sending
02:51:35: RADIUS: Send to unknown id 28 10.6.20.70:1709, Accounting-Request, len
265
02:51:35: RADIUS: authenticator 15 F0 7E AB 75 07 10 70 - 5E 3C 54 78 09 18 83
E5
02:51:35: RADIUS: Acct-Session-Id [44] 10 "00000025"
02:51:35: RADIUS: Vendor, Cisco [26] 34
02:51:35: RADIUS: h323-gw-id [33] 28 "h323-gw-id=router."
02:51:35: RADIUS: Vendor, Cisco [26] 56
02:51:35: RADIUS: Conf-Id [24] 50 "h323-conf-id=306F55DD BF2D11D3

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803CE483 89ADC43B"
02:51:35: RADIUS: Vendor, Cisco [26] 65
02:51:35: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=306F55DD
BF2D11D3 803CE483 89ADC43B"
02:51:35: RADIUS: User-Name [1] 12 "4081234567"
02:51:35: RADIUS: Acct-Status-Type [40] 6 Start [1]
02:51:35: RADIUS: NAS-Port-Type [61] 6 Async [0]
02:51:35: RADIUS: Vendor, Cisco [26] 19
02:51:35: RADIUS: cisco-nas-port [2] 13 "ISDN 1:D:23"
02:51:35: RADIUS: Calling-Station-Id [31] 12 "4081234567"
02:51:35: RADIUS: Called-Station-Id [30] 7 "12346"
02:51:35: RADIUS: Service-Type [6] 6 Login [1]
02:51:35: RADIUS: NAS-IP-Address [4] 6 10.5.20.100
02:51:35: RADIUS: Delay-Time [41] 6 0
02:51:35: %ISDN-6-CONNECT: Interface Serial1:22 is now connected to 4081234567
02:51:35: RADIUS: Received from id 28 10.6.20.70:1709, Accounting-response, len
20
02:51:35: RADIUS: authenticator D3 D8 59 42 2B 48 96 8D - 5E 2E D8 61 9A 9D 0D
5F
02:51:41: %ISDN-6-CONNECT: Interface Serial1:22 is now connected to 4081234567
02:51:43: %ISDN-6-DISCONNECT: Interface Serial1:22 disconnected from 4081234567
, call lasted 8 seconds
02:51:43: RADIUS/ENCODE(00000025): Unsupported AAA attribute timezone
02:51:43: RADIUS(00000025): Encoding nas-port...Only port-type avlbl
02:51:43: RADIUS(00000025): sending
02:51:43: RADIUS: Send to unknown id 29 10.6.20.70:1709, Accounting-Request, len
330
02:51:43: RADIUS: authenticator 55 35 AB CC 20 64 69 4B - 3F EE 79 04 11 E8 AE
4F
02:51:43: RADIUS: Acct-Session-Id [44] 10 "00000025"
02:51:43: RADIUS: Vendor, Cisco [26] 34
02:51:43: RADIUS: h323-gw-id [33] 28 "h323-gw-id=router."
02:51:43: RADIUS: Vendor, Cisco [26] 56
02:51:43: RADIUS: Conf-Id [24] 50 "h323-conf-id=306F55DD BF2D11D3
803CE483 89ADC43B"
02:51:43: RADIUS: Vendor, Cisco [26] 65
02:51:43: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=306F55DD
BF2D11D3 803CE483 89ADC43B"
02:51:43: RADIUS: Acct-Input-Octets [42] 6 0
02:51:43: RADIUS: Acct-Output-Octets [43] 6 50240
02:51:43: RADIUS: Acct-Input-Packets [47] 6 0
02:51:43: RADIUS: Acct-Output-Packets [48] 6 314
02:51:43: RADIUS: Acct-Session-Time [46] 6 8
02:51:43: RADIUS: Vendor, Cisco [26] 35
02:51:43: RADIUS: Cisco AVpair [1] 29 "h323-ivr-out=Tariff:Unknown"
02:51:43: RADIUS: User-Name [1] 12 "4081234567"
02:51:43: RADIUS: Acct-Status-Type [40] 6 Stop [2]
02:51:43: RADIUS: NAS-Port-Type [61] 6 Async [0]
02:51:43: RADIUS: Vendor, Cisco [26] 19
02:51:43: RADIUS: cisco-nas-port [2] 13 "ISDN 1:D:23"
02:51:43: RADIUS: Calling-Station-Id [31] 12 "4081234567"
02:51:43: RADIUS: Called-Station-Id [30] 7 "12346"
02:51:43: RADIUS: Service-Type [6] 6 Login [1]
02:51:43: RADIUS: NAS-IP-Address [4] 6 10.5.20.100
02:51:43: RADIUS: Delay-Time [41] 6 0
02:51:43: RADIUS: Received from id 29 10.6.20.70:1709, Accounting-response, len
20
02:51:43: RADIUS: authenticator 45 31 ED 45 F4 06 ED 54 - 5E 6F 83 64 4D 2D 34
90

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Using show Commands for AAA Voice Troubleshooting

show call accounting voice summary

The show call accounting voice summary command shows the status of all accounting templates that are
defined, loaded.

show call accounting voice summary

name url last_load is_running

=========================================================================
cdr1 tftp://10.255.255.255/johndoe/sanjose/ success is running

cdr2 tftp://10.255.255.255/johndoe/sanjose/ success is running

=== show call accounting-template voice ===

The show call accounting-template voice template name command shows the VSAs that are contained in the
accounting template.

show call accounting-template voice cdr1

CDR template cdr1 is running

url: tftp://10.255.255.255/johndoe/sanjose/cdr/cdr1.cdr
The last load was successful.
attr: h323-call-origin (56)
Totally 1 attrs defined.

show call accounting-template voice cdr2

CDR template cdr2 is running

url: tftp://10.255.255.255/johndoe/sanjose/cdr/cdr2.cdr
The last load was successful.
attr: h323-call-origin (56)
Totally 1 attrs defined.

The output below results from defining a template that does not exist or that cannot be reached.

router(config)#$://10.255.255.255/johndoe/sanjose/cdr/cdr4000.cdr
Reading cdr template cdr10 fail, put it on retry queue.
01:15:46: hifs ifs could not open file

The output below is for a template with an invalid VSA.

show call accounting-template voice cdr1

CDR template cdr1 is running
url: tftp://10.255.255.255/johndoe/sanjose/cdr/cdr1.cdr
The last load was successful.
attr: h323-call-origin (56)
Totally 1 attrs defined.

Template cdr1.cdr is modified on the tftp server to enable an invalid VSA ( for example h323-call-origin) to be
put into the template.

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call accounting-template voice reload cdr1

Loading johndoe/sanjose/cdr/cdr1.cdr from 10.255.255.255 (via Ethernet0): !

[OK - 88/4096 bytes]
cam: Fail to reload cdr template cdr1, unloading ...
02:27:29: hifs ifs file read succeeded. size=88,
url=tftp://10.255.255.255/johndoe/sanjose/cdr/cdr1.cdr
02:27:29: Error: attr name invalid-vsa-h323-call-origin (0) is not valid in line 3.

sh call accounting-template voice cdr1

CDR template cdr1 is running

url: tftp://10.255.255.255/johndoe/sanjose/cdr/cdr1.cdr
Last load returned errno=8, Exec format error
attr: h323-call-origin (56)
Totally 1 attrs defined.

The template has been rejected, and previous template still applied.

show call aaa attributes

The show call aaa attributes command displays the VSAs that are supported. Mandatory VSAs that are sent to
the accounting server are not displayed.

show call aaa attributes

AAA ATTRIBUTE LIST:

Name=disc-cause-ext Format=Enum
Name=Acct-Status-Type Format=Enum
Name=acl Format=Ulong
Name=addr Format=IP v4 Address
..... .....
Name=gw-password Format=Binary
Name=h323-billing-model Format=String
Name=h323-call-origin Format=String
..... .....

Use the show call accounting-template voice summary command to check if a template is loaded and running.

The output below shows two templates successfully loaded and running, and a template that failed to load.

show call accounting-template voice summary

name url last_load is_running

=========================================================================
cdr1 tftp://10.255.255.255/johndoe/sanjose/ success is running
cdr2 tftp://10.255.255.255/johndoe/sanjose/ success is running
cdr10 tftp://10.255.255.255/johndoe/sanjose/ fail is not running

The output below shows reloading template cdr1 after modifying it.

Initially, the original template cdr1 is loaded as shown:

show call accounting-template voice cdr1

CDR template cdr1 is running

url: tftp://10.255.255.255/johndoe/sanjose/cdr/cdr1.cdr

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The last load was successful.
attr: h323-call-origin (56)
Totally 1 attrs defined.

Additional VSAs are added to modify cdr1 on the tftp server as shown:

call accounting

call accounting-template voice reload cdr1

Loading johndoe/sanjose/cdr/cdr1.cdr from 10.255.255.255 (via Ethernet0): !
[OK - 1848/3072 bytes]
cam: Reload cdr template cdr1 success.
01:35:58: hifs ifs file read succeeded. size=1848,
url=tftp://10.255.255.255/johndoe/sanjose/cdr/cdr1.cdr

show call accounting-template voice cdr1

CDR template cdr1 is running
url: tftp://10.255.255.255/johndoe/sanjose/cdr/cdr1.cdr
The last load was successful.
attr: h323-call-origin (56)
attr: h323-call-type (57)
attr: h323-connect-time (59)
attr: h323-disconnect-cause (63)
attr: h323-disconnect-time (64)
attr: h323-gw-id (65)
attr: h323-remote-address (73)
attr: h323-remote-id (74)
attr: h323-setup-time (76)
attr: h323-voice-quality (78)
attr: subscriber (79)
attr: in-portgrp-id (80)
attr: out-portgrp-id (81)
attr: charged-units (82)
attr: disconnect-text (83)
attr: info-type (84)
attr: logical-if-index (85)
attr: peer-address (86)
attr: peer-id (87)
attr: peer-if-index (88)
attr: acom-level (89)
attr: tx-duration (90)
attr: voice-tx-duration (91)
attr: fax-tx-duration (92)
attr: noise-level (94)
attr: codec-bytes (95)
attr: coder-type-rate (96)
attr: early-packets (97)
attr: late-packets (98)
attr: lost-packets (99)
attr: gapfill-with-interpolation (100)
attr: gapfill-with-prediction (101)
attr: gapfill-with-redundancy (102)
attr: gapfill-with-silence (103)
attr: lowater-playout-delay (104)
attr: hiwater-playout-delay (105)
attr: ontime-rv-playout (106)
attr: receive-delay (107)
attr: round-trip-delay (108)
attr: remote-udp-port (109)
attr: session-protocol (110)
attr: vad-enable (111)
Totally 42 attrs defined.

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The Accounting Server Connectivity Failure and Recovery Detection feature provides the scriptable option to
reject new calls entering the VoIP network and tear down all existing calls upon detecting connectivity failure to
the method list that is associated with the RADIUS-based accounting server(s).

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Prerequisites for Accounting Server Connectivity Failure and Recovery Detection
• 2 Restrictions for Accounting Server Connectivity Failure and Recovery Detection
• 3 Global Accounting Script
• 4 How to Configure Accounting Server Connectivity Failure and Recovery Detection
♦ 4.1 Configuring the GAS
◊ 4.1.1 How the GAS Application Verifies Configuration Parameters
◊ 4.1.2 SUMMARY STEPS
◊ 4.1.3 DETAILED STEPS
♦ 4.2 Loading the GAS
◊ 4.2.1 Prerequisites
◊ 4.2.2 SUMMARY STEPS
◊ 4.2.3 DETAILED STEPS
♦ 4.3 Starting the GAS
◊ 4.3.1 Starting the GAS in Privileged EXEC Mode
◊ 4.3.2 SUMMARY STEPS
◊ 4.3.3 DETAILED STEPS
◊ 4.3.4 Starting the GAS in Global Configuration Mode
◊ 4.3.5 SUMMARY STEPS
◊ 4.3.6 DETAILED STEPS
♦ 4.4 Verifying the GAS
◊ 4.4.1 SUMMARY STEPS
◊ 4.4.2 DETAILED STEPS
♦ 4.5 Troubleshooting Accounting Server Connectivity Failure and Recovery
Detection
◊ 4.5.1 SUMMARY STEPS
◊ 4.5.2 DETAILED STEPS
• 5 Configuration Examples for Accounting Server Connectivity Failure and Recovery
Detection
♦ 5.1 Configuring the GAS: Example
◊ 5.1.1 Figure: Example Topology
♦ 5.2 Loading the GAS: Example
♦ 5.3 Starting the GAS: Example
♦ 5.4 Verifying the GAS: Example

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◊ 5.4.1 Sample Output from the show running-config Command

Prerequisites for Accounting Server Connectivity Failure and

Recovery Detection
The following tasks are prerequisites to configuring the features:

• Establish a working IP network. For more information about configuring IP, refer to the Cisco IOS IP
Address Services Configuration Guide.
• Configure VoIP. For more information about configuring VoIP, refer to the Voice Configuration Library.
• Configure a TFTP sever to perform storage and retrieval of the audio files, which are required by the
Debit Card gateway or other features requiring Tool Command Language Interactive Voice Response
(Tcl IVR) scripts and audio files.
• Program and configure the interface between the RADIUS server and the Cisco voice gateway to operate
with VSAs.
• Create the accounting method list default that includes all RADIUS servers using the aaa accounting
connection default start-stop group radius command in global configuration mode. This method list is
required by the probe accounting records the Accounting Server Connectivity Failure and Recovery
Detection feature uses to determine the state of connectivity to the method list.

Restrictions for Accounting Server Connectivity Failure and

Recovery Detection
The Accounting Server Connectivity Failure and Recovery Detection feature is applicable only to the RADIUS
accounting protocol. It is not applicable to any other protocols or servers, such as RADIUS access protocol,
TACACS, or DIAMETER.

If both voice and dial calls need to be done on the same gateway, different accounting servers must be configured
for each type of call.

Global Accounting Script

The Accounting Server Connectivity Failure and Recovery Detection feature uses a configurable, legless Global
Accounting Script (GAS) to control algorithms that determine the state of connectivity to the method list that is
associated with the accounting server. The Accounting Server Connectivity Failure and Recovery Detection
feature has two major functional components:

• Tcl legless GAS-Controls and drives the detection, recovery, and probe algorithms.
• Application Tcl scripts-Performs the call treatments to incoming calls and existing calls when notified
that the method list is unreachable.

The GAS is a Tcl script with configurable parameters that users can customize for their own network
requirements. Users can configure one GAS for each method list, or one GAS script for multiple method lists.

Because the RADIUS accounting protocol is User Datagram Protocol (UDP)-based, it is connectionless, and there
is no guaranteed connectivity with the RADIUS server. The Accounting Server Connectivity Failure and

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Recovery Detection feature uses the acknowledgment of accounting requests from the method list to detect
connectivity.

The GAS determines the state transition of the method list and updates the AAA system with the latest method list
status. If the method list is unreachable, the AAA system locates all the active calls associated with the
unreachable method list and informs the application script instances of the server unreachable event. The
application script applies the appropriate treatments for this new event to the existing calls. For incoming calls,
the application script checks the method list status and applies the appropriate treatment. For example, the
application can clear the existing calls and reject new incoming calls for this method list. When the method list
becomes reachable, the application script instances are notified, and they can take the appropriate action.

How to Configure Accounting Server Connectivity Failure and

Recovery Detection
This section contains procedures identified as either required or optional.

• Configuring the GAS (optional)

• Loading the GAS (required)
• Starting the GAS (optional)
• Starting the GAS in Global Configuration Mode (optional)
• Verifying the GAS (optional)
• Troubleshooting Accounting Server Connectivity Failure and Recovery Detection (optional)

Configuring the GAS

Perform this task to configure the GAS.

How the GAS Application Verifies Configuration Parameters

The GAS application reads in the configured method list and uses it to identify the configuration parameters
associated with that method list. Configuration parameters associated with a method list are either mandatory or
optional.

If a mandatory configuration parameter does not exist, the GAS application displays the following message:

TCL GAS: >> Mandatory Parameter <parameter name from configuration avpair> does not exist

If a mandatory configuration parameter has an invalid type or value, the GAS application displays the following
message:

TCL GAS: >> Mandatory Parameter <exact parameter from configuration avpair> invalid value

At least one method list must be configured with the GAS application.

If the GAS application fails to read any of the mandatory configuration parameters, it fails and display this
message:

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TCL GAS:>>>> GasManager.Start Exit Failure <<<<

SUMMARY STEPS

1. Download the GAS file.

2. Configure the GAS application and mandatory parameters.

DETAILED STEPS

Command
Purpose
or Action
Download the GAS file at Technical Support Software Download for Cisco Tool
Download the Command Language Software at
1.
GAS file. http://www.cisco.com/cgi-bin/tablebuild.pl/tclware. The GAS file contains the
GAS and a ReadMe file.
Refer to the ReadMe file for script-specific information about configuration
parameters, including which are mandatory and which are optional.

• You must configure at least the mandatory parameters before loading the
GAS.
• You must configure the GAS for at least one method list.
• For information on the changes to the Tcl application programming
Configure the
interface (API) included in the Accounting Server Connectivity Failure
GAS application
2. and Recovery Detection feature, refer to the TCL IVR Version 2.0
and mandatory
Programmer's Guide.
parameters.
Note: The GAS should be configured only by changing the value of its
configuration parameters. The Technical Assistance Center (TAC)
cannot support this feature, or the system on which it is loaded, if any
changes are made to the script itself. Any changes to the GAS are
supported by the Cisco Developer Support Program only, which requires
a signed Developer Support Agreement.

Loading the GAS

Perform this task to load the GAS Tcl script.

Prerequisites

You must configure any script-specific parameters before loading the GAS.

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SUMMARY STEPS

1. enable
2. call application voice load application-name

DETAILED STEPS

Command or Action Purpose

enable
Enables privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
call application voice load application-name

2. Example: Reloads the selected Tcl script from the URL.

Router# call application voice load GAS

Starting the GAS

You can start the GAS in privileged EXEC mode or global configuration mode. If it is started in privileged EXEC
mode, it must be restarted every time the router is rebooted. If it is started in global configuration mode, it is
saved in NVRAM and is started automatically when the router is rebooted.

Choose one of the following optional tasks to start the GAS.

• Starting the GAS in Privileged EXEC Mode (optional)

• Starting the GAS in Global Configuration Mode (optional)

Starting the GAS in Privileged EXEC Mode

Perform this task to start the GAS in privileged EXEC mode:

SUMMARY STEPS

1. enable
2. call application session start instance-name application-name

DETAILED STEPS

Command or Action Purpose

1. enable Enables privileged EXEC mode.

Example: • Enter your password if

prompted.

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Router> enable
call application session start instance-name application-name

2. Example: Starts an instance of an application.

Router# call application session start session_1 GAS

Starting the GAS in Global Configuration Mode

Perform this task to start the GAS in global configuration mode:

SUMMARY STEPS

1. enable
2. configure terminal
3. call application session start instance-name application-name

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC
mode.
1. Example:
• Enter your password if
Router> enable prompted.
configure terminal
Enters global configuration
2. Example:
mode.
Router# configure terminal
call application session start instance-name application-name
Starts a new instance (session)
3. Example:
of a Tcl IVR 2.0 application.
Router(config)# call application session start session_1 GAS

Verifying the GAS

Perform this task to verify that the GAS has been configured and is working correctly.

SUMMARY STEPS

1. enable
2. show running-config
3. show voice accounting method

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DETAILED STEPS

Command or Action Purpose

enable
Enables privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
(Optional) Displays the contents of the
show running-config currently running configuration file.
2. Example: • Use the show running-config
command to verify that the GAS
Router# show running-config
parameters have the correct values.
(Optional) Displays connectivity status
information for a specified accounting method
show voice accounting method [method-list-name] list or all the accounting method lists.
3. Example: • Use the method-list-name argument to
specify a single method list, or omit
Router# show voice accounting method
this argument to display information
for all method lists.

Troubleshooting Accounting Server Connectivity Failure and Recovery

Detection
The Accounting Server Connectivity Failure and Recovery Detection feature uses a privileged EXEC mode
command to enable diagnostic output concerning various events relating to gateway accounting Application
Subscribe/Notify Layer (ASNL) to be displayed on a console. The debug voice aaa asnl command is intended
only for troubleshooting purposes, because the volume of output generated by the software can result in severe
performance degradation on the router.

The following procedure minimizes the load on the router created by the debug voice aaa asnl commands,
because the console port is no longer generating character-by-character processor interrupts. If you cannot
connect to a console directly, you can run this procedure via a terminal server. If you must break the Telnet
connection, however, you may not be able to reconnect because the router may be unable to respond due to the
processor load of generating the debug voice aaa asnl output.

Perform the following task to minimize the impact of using the 'debug voice aaa asnl' command.

SUMMARY STEPS

1. Attach a console directly to a router running Cisco IOS Release 12.3(8)T or a later release.
2. enable
3. configure terminal
4. no logging console
5. Use Telnet to access a router port and repeat Steps 2 and 3.
6. terminal monitor

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7. end
8. debug voice aaa asnl
9. configure terminal
10. no terminal monitor
11. end

DETAILED STEPS

Command or Action Purpose

Attach a console directly to a router running Cisco IOS Release
1. -
12.2(8)T or a later release.
enable Enables privileged EXEC mode.
2. Example: • Enter your password if
prompted.
Router> enable
configure terminal

3. Example: Enters global configuration mode.

Router# configure terminal

Disables all logging to the console
no logging console terminal.

4. Example: • To reenable logging to the

console, use the logging
Router(config)# no logging console console command in global
configuration mode.
Enters global configuration mode in a
Use Telnet to access a router port and repeat Steps 2 and 3, then recursive Telnet session, which
5.
continue with step 6. allows the output to be redirected
away from the console port.
terminal monitor
Enables logging output on the virtual
6. Example: terminal.
Router(config)# terminal monitor
end

7. Example: Exits to privileged EXEC mode.

Router(config)# end
Displays debugging messages for
debug voice aaa asnl gateway AAA ASNL.
8. Example: • Enter the no debug voice
aaa asnl command when you
Router# debug voice aaa asnl
are finished.

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'configure 'terminal

9. Example: Enters global configuration mode.

Router# configure terminal

no terminal monitor
Disables logging on the virtual
10. Example: terminal.
Router(config)# no terminal monitor
end

11. Example: Exits to privileged EXEC mode.

Router(config)# end

Configuration Examples for Accounting Server Connectivity

Failure and Recovery Detection
This section provides configuration examples to match the identified configuration tasks in the previous section:

• Configuring the GAS: Example

• Loading the GAS: Example
• Starting the GAS: Example
• Verifying the GAS: Example

Configuring the GAS: Example

Figure: Example Topology shows the topology used in this example.

Figure: Example Topology

In this example, the GAS is configured for two method lists: ml1 and ml2.

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call application voice GAS tftp://192.255.254.253/app_GAS.2.0.0.0.tcl
call application voice GAS method-list ml1;ml2
call application voice GAS gas-active-timer-ml1 30
call application voice GAS detect-failure-responses-ml1 2
call application voice GAS recovery-responses-ml1 2
call application voice GAS probe-retry-timer-ml1 5
call application voice GAS report-accounting-failed-ml1 false
call application voice GAS probe-user-name-ml1 johndoe
call application voice GAS acct-inactivity-period-ml1 120
call application voice GAS send-accounting-on-ml1 true
call application voice GAS use-gas-debugs-ml1 true
call application voice GAS gas-active-timer-ml2 30
call application voice GAS detect-failure-responses-ml2 2
call application voice GAS recovery-responses-ml2 5
call application voice GAS probe-retry-timer-ml2 10
call application voice GAS report-accounting-failed-ml2 true
call application voice GAS acct-inactivity-period-ml2 90
call application voice GAS send-accounting-on-ml2 false
call application voice GAS use-gas-debugs-ml2 false

The ml1 method list is configured with the following parameter values:

Parameter Value Description

Generate a syslog message indicating that the GAS application is active
gas-active-timer = 30
every 30 minutes.
After receiving two consecutive failed responses, the method list is
detect-failure-responses-ml1 = 2
declared unreachable.
After receiving two consecutive success responses, the method list is
recovery-responses-ml1 = 2
declared reachable again.
When the method list is in an unreachable state, send probe accounting
probe-retry-timer-ml1 = 5
records every 5 seconds.
The application script should not be notified when accounting fails before
report-accounting-failed-ml1 = false
the method list is marked as unreachable.
probe-user-name-ml1 = johndoe Use johndoe as the user name field in the probe accounting records.
When the method list is in a reachable state and 120 seconds of inactivity
have passed after the last accounting record was sent to the method list, a
acct-inactivity-period-ml1 = 120
probe accounting record is sent to determine connectivity to the method
list.
A message is sent when the method list transitions from unreachable to
reachable. This behavior should be synchronized with the calling
application script. If the application script tears down the existing calls
send-accounting-on-ml1 = true
when it is notified that the method list status transitioned from reachable
to unreachable, this parameter should be set to true; otherwise, it should
be set to false.
Debug output is controlled by the debug voip ivr commands and
displayed to the terminal. If the use-gas-debugs parameter was set to false,
use-gas-debugs-ml1 = true
only the value of the use-gas-debugs parameters for the ml1 and ml2
method lists would be displayed. The default value is true.

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Loading the GAS: Example

In the following example, the GAS named GAS is loaded:

enable
call application voice load GAS

Starting the GAS: Example

In the following example, the GAS named GAS is started in instance session_1:

enable
call application session start session_1 GAS

Verifying the GAS: Example

In the following examples, the output is displayed for each command in the task.

Sample Output from the show running-config Command

In the following example, method lists ml1 and ml2 are defined, and the GAS named GAS is configured:

Router# show running-config

Current configuration :4419 bytes
!
version 12.2
no service pad
service timestamps debug uptime
service timestamps log uptime
no service password-encryption
!
hostname as5300-2
!
logging buffered warnings
enable password cisco
!
resource-pool disable
clock timezone gmt 15 40
!
aaa new-model
!
aaa group server radius ml1
server 10.8.159.105 auth-port 1645 acct-port 1646
aaa group server radius ml2
server 10.9.57.101 auth-port 1715 acct-port 1716
!
aaa accounting update newinfo
aaa accounting connection default start-stop group radius
aaa accounting connection h323 start-stop group radius
aaa accounting connection ml1 start-stop group ml1
aaa accounting connection ml2 start-stop group ml2
aaa session-id common
ip subnet-zero
!

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isdn switch-type primary-5ess
!
mta receive maximum-recipients 0
no memory check-interval
!
!
!
controller T1 0
framing esf
clock source line primary
linecode b8zs
pri-group timeslots 1-24
!
controller T1 1
framing esf
clock source line secondary 1
linecode b8zs
pri-group timeslots 1-24
!
controller T1 2
framing esf
linecode b8zs
pri-group timeslots 1-24
!
controller T1 3
framing esf
linecode b8zs
pri-group timeslots 1-24
gw-accounting aaa
method ml1
!
interface Loopback1
no ip address
no ip route-cache
no ip mroute-cache
!
interface Ethernet0
ip address 10.8.156.2 255.255.0.0
!
!
interface Serial0:23
no ip address
dialer-group 1
isdn switch-type primary-5ess
isdn incoming-voice modem
fair-queue 64 256 0
no cdp enable
!
interface Serial1:23
no ip address
isdn switch-type primary-5ess
no cdp enable
!
interface Serial2:23
no ip address
isdn switch-type primary-5ess
no cdp enable
!
interface Serial3:23
no ip address
isdn switch-type primary-5ess
no cdp enable

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!
interface FastEthernet0
ip address 172.19.141.84 255.255.0.0
ip directed-broadcast
no ip route-cache
no ip mroute-cache
duplex auto
speed auto
!
ip default-gateway 10.8.0.1
ip classless
ip route 10.7.0.0 255.255.0.0 10.8.0.1
ip route 10.8.0.1 255.255.255.255 Ethernet0
ip route 10.9.0.0 255.255.0.0 10.8.0.1
ip route 192.255.254.253 255.255.255.255 10.8.0.1
ip route 192.255.254.254 255.255.255.255 10.8.0.1
no ip http server
!
access-list 101 permit ip any any
dialer-list 1 protocol ip permit
dialer-list 1 protocol ipx permit
!
radius-server host 10.8.159.105 auth-port 1645 acct-port 1646
radius-server host 10.9.57.101 auth-port 1715 acct-port 1716
radius-server key cisco
radius-server authorization permit missing Service-Type
radius-server vsa send accounting
radius-server vsa send authentication
call rsvp-sync
!
call application voice GAS tftp://192.255.254.253/app_GAS.2.0.0.0.tcl
call application voice GAS method-list ml1;ml2
call application voice GAS gas-active-timer-ml1 5
call application voice GAS detect-failure-responses-ml1 2
call application voice GAS recovery-responses-ml1 2
call application voice GAS probe-retry-timer-ml1 5
call application voice GAS report-accounting-failed-ml1 false
call application voice GAS probe-user-name-ml1 johndoe
call application voice GAS acct-inactivity-period-ml1 120
call application voice GAS send-accounting-on-ml1 true
call application voice GAS use-gas-debugs-ml1 true
!
call application voice GAS gas-active-timer-ml2 5
call application voice GAS detect-failure-responses-ml2 2
call application voice GAS recovery-responses-ml2 5
call application voice GAS probe-retry-timer-ml2 10
call application voice GAS report-accounting-failed-ml2 true
call application voice GAS acct-inactivity-period-ml2 90
call application voice GAS send-accounting-on-ml2 false
call application voice GAS use-gas-debugs-ml2 false
!
call application voice calling_app tftp://192.255.254.253/app_session_rw.tcl
!
call application session start G1 GAS
!
voice-port 0:D
!
voice-port 1:D
!
voice-port 2:D
!
voice-port 3:D

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!
!
mgcp profile default
!
dial-peer cor custom
!
!
dial-peer voice 1 pots
application calling_app
incoming called-number 25170
port 0:D
!
dial-peer voice 1800877 voip
destination-pattern 1800877....
session target ipv4:10.8.156.3
!
alias exec osperr debug voip sett err
alias exec h225 debug cch323 h225
alias exec h245 debyg cch323 h245
alias exec ivr debyg voip ivr
alias exec ccapi debub voip ccapi in
!
line con 0
exec-timeout 0 0
logging synchronous
line aux 0
line vty 0
password lab
line vty 1 4
!
end

Sample Output from the show voice accounting method Command

The following example displays the status history for the ml1 method list:

Router# show voice accounting method

Accounting Method List [ml1]
======================
Current Status:
---------------
unreachable [21:52:39 gmt Dec 4 2002]
last record sent time [23:14:59 gmt Dec 4 2002]
total probe sent out [84]
Status History:
---------------
(2) unreachable [21:52:39 gmt Dec 4 2002]
(1) reachable [21:46:19 gmt Dec 4 2002]
SUCCESS FAILURE
Record [Received | Notified ] [Received | Notified | Reported ]
Type [from server| to client] [from server| to client | to call ]
------ [-----------|----------] [-----------|------------|----------]
START [ 0 | 0 ] [ 0 | 0 | 0 ]
UPDATE [ 0 | 0 ] [ 0 | 0 | 0 ]
STOP [ 0 | 0 ] [ 84 | 84 | 0 ]
ACCT_ON [ 0 | 0 ] [ 0 | 0 | 0 ]
------ [-----------|----------] [-----------|------------|----------]
TOTAL [ 0 | 0 ] [ 84 | 84 | 0 ]

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values
To troubleshoot the Enhanced Billing Support for SIP Gateways feature, perform the following steps:

• Make sure that you can make a voice call.

• Use the debug ccsip all command to enable all SIP debugging capabilities, or use one of the following
SIP debug commands:
♦ debug ccsip calls
♦ debug ccsip error
♦ debug ccsip events
♦ debug ccsip messages
• In addition, debug ccsip events and debug ccsip all include new output specific to the Enhanced Billing
Support for SIP Gateways feature. The example shows how the Proxy-Authorization header is broken
down into a decoded user name and password.

CCSIP SPI: SIP Call Events tracing is enabled

21:03:21: sippmh_parse_proxy_auth: Challenge is 'Basic'.
21:03:21: sippmh_parse_proxy_auth: Base64 user-pass string is 'MTIzNDU2Nzg5MDEyMzQ1Njou'.
21:03:21: sip_process_proxy_auth: Decoded user-pass string is '1234567890123456:.'.
21:03:21: sip_process_proxy_auth: Username is '1234567890123456'.
21:03:21: sip_process_proxy_auth: Pass is '.'.
21:03:21: sipSPIAddBillingInfoToCcb: sipCallId for billing records =
[email protected]:03:21: ****Adding to UAS Request table

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The following section is provided to assist in determining if your OSP network is set up correctly. The problems
listed have been reported as the most common errors made when configuring settlement in a network. Each
section describes a problem and a solution.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Settlement Database Not Set Up Properly
♦ 1.1 Problem
♦ 1.2 Solution
• 2 Tcl IVR Script Not Called
♦ 2.1 Problem
♦ 2.2 Solution
• 3 No Destination Pattern Set
♦ 3.1 Problem
♦ 3.2 Solution
• 4 No Session Target Settlement Set on Originating
Gateway
♦ 4.1 Problem
♦ 4.2 Solution
• 5 No VoIP Inbound Dial Peer on Terminating Gateway
♦ 5.1 Problem
♦ 5.2 Solution
• 6 No Application Attribute on Terminating Gateway
♦ 6.1 Problem
♦ 6.2 Solution
• 7 Terminating Gateway Not Synchronized with Settlement
Server
♦ 7.1 Problem
♦ 7.2 Solution
• 8 Settlement Provider Not Running
♦ 8.1 Problem
♦ 8.2 Solution
• 9 Router and Server Not Using SSL to Communicate
♦ 9.1 Problem
♦ 9.2 Solution
♦ 9.3 Problem
♦ 9.4 Solution
• 10 Multiple Dial Peers Have Random Order
♦ 10.1 Problem

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

♦ 10.2 Solution
• 11 H.323 Setup Connection Timeout
♦ 11.1 Problem
♦ 11.2 Solution
• 12 Problem Isolation

Settlement Database Not Set Up Properly

Problem

Calls are routed through a settlement server, but the originating gateway gets no response or a negative response.

Solution

Check with the settlement provider to make sure that the router is properly registered with that provider. Router
registration with settlement provider is normally done outside of OSP.

Tcl IVR Script Not Called

Problem

Tcl IVR script is not used on the originating gateway or terminating gateway.

Solution

Configure a Tcl IVR script for the dial peer using the application application name command.

Note: Tcl/IVR scripts are required for settlement, and classic IVR 1.0 does not support settlement.

• Use the show call application voice summary command to list all the available scripts on the router.
• Default is classic SESSION application, which cannot do settlement.
• The fax_hop_on.tcl script does not work with settlement.

The following example shows the available scripts on the router.

router# show call application voice summary

name description
session Basic app to do DID, or supply dialtone.
fax_hop_on Script to talk to a fax redialer
clid_authen Authenticate with (ani, dnis)
clid_authen_collect Authenticate with (ani, dnis), collect if that fails
clid_authen_npw Authenticate with (ani, NULL)
clid_authen_col_npw Authenticate with (ani, NULL), collect if that fails
clid_col_npw_3 Authenticate with (ani, NULL), and 3 tries collecting
clid_col_npw_npw Authenticate with (ani, NULL) and 3 tries without pw
SESSION Default system session application

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No Destination Pattern Set

Problem

The originating gateway inbound POTS dial peer has no destination pattern set.

Solution

Because some PBX devices do not pass along the calling number in the setup message, the router uses the
destination-pattern number or answer-address as an alternative, and a calling number is a required field for
settlement.

No Session Target Settlement Set on Originating Gateway

Problem

The originating gateway outbound VoIP dial peer has no session target settlement.

The router could make successful calls, but not through a settlement server. The session target specification
dictates how the router resolves the terminating gateway address for a particular called number.

Solution

Configure the session target settlement provider-number command.

No VoIP Inbound Dial Peer on Terminating Gateway

Problem

The terminating gateway has no VoIP inbound dial peer. Because the settlement token in the incoming setup
message from the originating gateway cannot be validate, the terminating gateway rejects the call.

Solution

Create an inbound dial peer with the session target settlement command.

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No Application Attribute on Terminating Gateway

Problem

The terminating gateway has an inbound dial peer configured, but with no application command. The default
session application (SESSION) processes the call, but it does not support settlement.

Solution

The default session application (SESSION) does not support the settlement feature. Therefore, you must
configure the application command in the inbound dial peer.

Terminating Gateway Not Synchronized with Settlement

Server

Problem

The terminating gateway clock is not synchronized with the settlement server. The terminating gateway rejects
the call because it is too soon or too late to use the settlement token in the incoming setup message.

Solution

Use the ntp or clock set command to synchronize the clocks between the terminating gateway and the settlement
server.

Settlement Provider Not Running

Problem

The settlement provider on the originating gateway or terminating gateway is not running. No settlement
transaction processing is allowed unless the provider is running.

Solution

Enable settlement using the no shutdown command in settlement configuration mode. Use the show settlement
command to verify the provider status.

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Router and Server Not Using SSL to Communicate

Problem

The router cannot use SSL to communicate with the server because the server URL should be "https," not "http."

Solution

Configure a secured URL using "https."

Problem

The router cannot use SSL to communicate with the server because the certificates of the server or router were not
properly obtained.

Solution

Check the certificate enrollment process for both the server and the router.

Multiple Dial Peers Have Random Order

Problem

The originating gateway has multiple dial peers for the same called number, and settlement is never used. The
order for rotary dial peers is random unless a dial peer preference is specified. The dial peer with lower preference
is chosen first.

Solution

Define dial peer preference by using the preference command.

H.323 Setup Connection Timeout

Problem

The originating gateway cannot successfully set up a call with the first terminating gateway that is returned from
the OSP server. The problem occurs when a gateway attempts to set up the call with the terminating gateways in
the order they are received. If for some reason the H.323 call setup is not successful, there is a 15-second timeout
by default before the next terminating gateway on the list is contacted.

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Solution

The H.323 call setup timeout can be tuned using the h225 timeout command.

For example:

voice class h323 1

h225 timeout tcp etablish <value 0 to 30 seconds>
dial-peer voice 919 voip
application session
destination-pattern 919555....
voice-class codec 1
voice-class h323 1
session target settlement

Problem Isolation
To isolate problems with settlement, perform the following tasks:

• Check the originating gateway and terminating gateway configuration for dial peers, settlement providers,
and certificates.
• Check the network between the originating gateway, terminating gateway, and the server. Ping each
device to make sure that the machines are running.
• Verify that IP calls can be made successfully. If so, the problem is specific to settlement.
• Turn on debug voip ivr settlement on the originating gateway to see if the Tcl IVR script initiates a
settlement request to the server.
• Use the debug voip settlement network command on the originating gateway to capture the HTTP
requests sent to the server and the response from the server. If the originating gateway gets no response
from the server, contact the settlement provider.
• Turn on debug voip settlement misc to see the list of TOWs returned from the server. If this list is
incorrect, contact the settlement provider.
• If the terminating gateway rejects the settlement token because it is too soon or too late to use it,
synchronize the terminating gateway clock with the server.

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The following fax call flows are described:

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Fax Pass-Through and Fax Pass-Through with
Upspeed
♦ 1.1 Figure: Fax Pass-Through and Fax
Upspeed Call Flow
• 2 Cisco Fax Relay
♦ 2.1 Cisco Fax Relay Fax Setup Phase
◊ 2.1.1 Figure: Cisco Fax Relay Fax
Setup Call Flow
♦ 2.2 Cisco Fax Relay Data Transfer Phase
◊ 2.2.1 Figure: Cisco Fax Relay Data
Transfer Call Flow
• 3 T.38 Fax Relay
♦ 3.1 H.323 T.38 Fax Relay
◊ 3.1.1 Figure: H.323 T.38 Fax Relay
Call Flow
♦ 3.2 SIP T.38 Fax Relay
◊ 3.2.1 Figure: SIP T.38 Fax Relay
Call Flow
♦ 3.3 MGCP T.38 Fax Relay
• 4 T.37 Store-and-Forward Fax
♦ 4.1 Figure: T.37 Store-and-Forward Fax
Topology

Fax Pass-Through and Fax Pass-Through with Upspeed

Fax pass-through is the simplest technique for sending fax over IP networks, but it is not the default, nor is it the
most desirable method of supporting fax over IP. T.38 fax relay provides a more reliable and error-free method of
sending faxes over an IP network, but some third-party H.323 and SIP implementations do not support T.38 fax
relay. These same implementations often support fax pass-through.

In fax pass-through mode, gateways do not distinguish between a fax call and a voice call. Fax communication
between the two fax machines is carried in its entirety in-band over a voice call. Fax upspeed is similar to
pass-through in the sense that the fax call is carried in-band over the voice call. The difference is that when you
use upspeed, the gateways to some extent react to the fax call. Although relay mechanisms are not employed, with
upspeed the gateways do recognize a CED fax tone and automatically change the voice codec to G.711 if

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necessary (thus the designation upspeed). Turn off echo cancellation (EC) and voice activity detection (VAD) for
the duration of the call.

When a DSP is put into voice mode at the beginning of a VoIP call, the DSP is informed by the call control stack
whether the control protocol can support pass-through or not. If pass-through is supported, the following events
occur during a fax call:

1. For the duration of the call, the DSP listens for the 2100-Hz CED tone to detect a fax or modem on the
line.
2. If the CED tone is heard, an internal event is generated to alert the call control stack that a fax or modem
changeover is required.
3. The call control stack on the originating gateway instructs the DSP to send an NSE to the terminating
gateway, informing the terminating gateway of the request to carry out a codec change.
4. If the terminating gateway supports NSEs, it responds to the originating gateway instruction and loads the
new codec. The fax machines are able to communicate on an end-to-end basis with no further intervention
by the voice gateways.

Fax pass-through call flow is shown in Figure: Fax Pass-Through and Fax Upspeed Call Flow.

Figure: Fax Pass-Through and Fax Upspeed Call Flow

Cisco Fax Relay

Cisco fax relay is the oldest method of supporting fax on Cisco IOS gateways and has been supported since Cisco
IOS Release 11.3. Cisco fax relay uses Real-Time Transport Protocol (RTP) as the method of transport. In Cisco
fax relay mode, gateways terminate T.30 fax signaling by spoofing a virtual fax machine to the locally attached
fax machine. The gateways use a Cisco-proprietary fax-relay RTP-based protocol to communicate between them.

Cisco fax relay is the default operation and, in the absence of any explicit CLI on the dial peer, is used when a fax
transmission is detected. If voice calls are being completed successfully between two routers, fax calls should also
work. Events that occur during a Cisco fax relay call fall into the following call phases:

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• Cisco Fax Relay Fax Setup Phase

• Cisco Fax Relay Data Transfer Phase

Cisco Fax Relay Fax Setup Phase

When a DSP is put into voice mode at the beginning of a VoIP call, the DSP is informed by the call control stack
whether fax relay is supported and if it is supported, whether it is Cisco fax relay or T.38 fax relay. If Cisco fax
relay is supported, the following events occur:

• Initially a VoIP call is established as if it were a normal speech call. Call control procedures are followed
and the DSP is put into voice mode, after which human speech is expected to be received and processed.

Note: If a fax answer or calling tone (CED or CNG) is heard at any time during the call, the DSP does not
interfere with the speech processing. It allows the tone to continue across the VoIP call leg.

• A normal fax machine, after generating a CED or hearing a CNG, sends a DIS message with the
capabilities of the fax machine.

The DSP in the Cisco IOS gateway attached to the fax machine that generated the DIS message (normally
the terminating gateway) detects the HDLC flag sequence at the start of the DIS message and initiates fax
relay switchover.
The DSP also triggers an internal event to notify the call control stack that fax switchover is required. The
call control stack then instructs the DSP to change the RTP payload type to 96 and to send this payload
type to the originating gateway.

• When the DSP on the originating gateway receives an RTP packet with payload type set to 96, it triggers
an event informing its own call control stack that a fax changeover has been requested by the remote
gateway.

The originating gateway then sends an RTP packet to the terminating gateway with payload type 97 to
indicate that the originating gateway has started the fax changeover. When the terminating gateway
receives the payload type 97 packet, the packet serves as an acknowledgement. The terminating gateway
starts the fax codec download and is ready for fax relay.

• Once the originating gateway has completed the codec download, it sends RTP packets with payload type
96 to the terminating gateway. The terminating gateway responds with an RTP packet with payload type
97, and fax relay can begin between the two gateways. As part of the fax codec download, other
parameters such as VAD, jitter buffers, and echo cancellation are changed to suit the different
characteristics of a fax call.

Cisco fax relay fax setup is shown in Figure: Cisco Fax Relay Fax Setup Call Flow.

Figure: Cisco Fax Relay Fax Setup Call Flow

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Cisco Fax Relay Data Transfer Phase

During fax relay operation, the T.30 analog fax signals are received from the PSTN or from a directly attached fax
machine. The T.30 fax signals are demodulated by a DSP on the gateway and then packetized and sent across the
VoIP network as data. The terminating gateway decodes the data stream and remodulates the T.30 analog fax
signals to be sent to the PSTN or to a destination fax machine.

The messages that are demodulated and remodulated are predominantly the phase B, phase D, and phase E
messages of a T.30 transaction. Most of the messages are passed across without any interference, but certain
messages are modified according to the constraints of the VoIP network.

During phase B, fax machines interrogate each other's capabilities. They expect to communicate with each other
across a 64-kbps PSTN circuit, and they attempt to make best use of the available bandwidth and circuit quality of
a 64-kbps voice path. However, in a VoIP network, the fax machines do not have a 64-kbps PSTN circuit
available. The bandwidth per call is probably less than 64 kbps, and the circuit is not considered a clear circuit.

Because transmission paths in VoIP networks are more limited than in the PSTN, Cisco IOS CLI is used to adjust
fax settings on the VoIP dial peer. The adjusted fax settings restrict the facilities that are available to fax machines
across the VoIP call leg and are also used to modify values in DIS and NSF messages that are received from fax
machines.

The call flow of the Cisco fax relay data transfer phase is shown in Figure: Cisco Fax Relay Data Transfer Call
Flow.

Figure: Cisco Fax Relay Data Transfer Call Flow

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T.38 Fax Relay

T.38 provides an ITU-T standards-based method and protocols for fax relay. Data is packetized and encapsulated
according to the T.38 standard. The encoding of the packet headers and the mechanism to switch from VoIP mode
to fax relay mode are clearly defined in the specification. Annexes to the basic specification include details for
operation under Session Initiation Protocol (SIP) and H.323 call control protocols.

T.38 uses data redundancy to compensate for packet loss. During T.38 call establishment, voice gateways indicate
the level of packet redundancy that they incorporate in their transmission of facsimile User Datagram Packet
Transport Layer packets (UDPTLs). The level of redundancy (the number of times that the packet is repeated) can
be configured on Cisco IOS gateways.

There is work under way to implement T.38 fax switchover independently of the call control mechanisms. This is
referred to as "bearer level signaling" and makes use of Named Signaling Events (NSEs).

The following sections address call-control-initiated switchover mechanisms:

• H.323 T.38 Fax Relay

• SIP T.38 Fax Relay
• MGCP T.38 Fax Relay

H.323 T.38 Fax Relay

The T.38 Annex B standard defines the mechanism that is used to switch over from voice mode to T.38 fax mode
during a call. The ability to support T.38 must be indicated during the initial VoIP call setup. If the DSP on the
gateway is capable of supporting T.38 mode, this information is indicated during the H.245 negotiation
procedures as part of the regular H.323 VoIP call setup.

Once the VoIP call setup is completed, the DSP continues to listen for a fax tone. When it hears one, the DSP
signals the receipt of fax tone to the call control layer, which then initiates fax changeover as specified in the T.38
Annex B procedures. The H.245 message flow shown in Figure: H.323 T.38 Fax Relay Call Flow contains the
following events:

1. The detecting terminating gateway sends a ModeRequest message to the originating gateway, and the
originating gateway responds with a ModeRequestAck.
2. The originating gateway sends a closeLogicalChannel message to close its VoIP UDP port, and the
terminating gateway responds with a closeLogicalChannelAck while it closes the VoIP port.

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3. The originating gateway sends an openLogicalChannel message that indicates to which port to send the
T.38 UDP information on the originating gateway, and the terminating gateway responds with an
openLogicalChannelAck.
4. The terminating gateway sends a closeLogicalChannel message to close its VoIP UDP port, and the
originating gateway responds with a closeLogicalChannelAck.
5. Finally the terminating gateway sends an openLogicalChannel message that indicates to which port to
send the T.38 UDP stream, and the originating gateway responds with an openLogicalChannelAck.
6. T.38-encoded UDP packets flow back and forth. At the end of the fax transmission, either gateway can
initiate another ModeRequest message to return to VoIP mode.

Figure: H.323 T.38 Fax Relay Call Flow

SIP T.38 Fax Relay

When the call control protocol is SIP, T.38 Annex D procedures are used for the changeover from VoIP to fax
mode during a call. Initially, a normal VoIP call is established through the use of SIP INVITEs. The DSP needs to
be informed that it can support T.38 mode while it is put into voice mode. During the call, when the DSP detects
fax HDLC flags, it signals the detection of the flags to the call control layer, and the call control layer initiates a
SIP INVITE mid-call to signal the desire to change the media stream.

The SIP T.38 fax relay call flow shown in Figure: SIP T.38 Fax Relay Call Flow contains the following events:

1. The terminating gateway detects a fax V.21 flag sequence and sends an INVITE with T.38 details in the
SDP field to the originating gateway or to the SIP proxy server, depending on the network topology.
2. The originating gateway receives the INVITE message and sends back a 200 OK message.
3. The terminating gateway acknowledges the 200 OK message and sends an ACK message direct to the
originating gateway.
4. The originating gateway starts sending T.38 UDP packets instead of VoIP UDP packets across the same

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ports.
5. At the end of the fax transmission, another INVITE message can be sent to return to VoIP mode.

Figure: SIP T.38 Fax Relay Call Flow

MGCP T.38 Fax Relay

MGCP T.38 fax relay conforms to ITU-T T.38, Procedures for Real-Time Group 3 Facsimile Communication
over IP Networks, which determines procedures for real-time facsimile communication in various gateway
control protocol (XGCP) applications.

MGCP-based T.38 fax relay has the following call flow:

1. A call is initially established as a voice call.

2. The gateways advertise capabilities in an SDP exchange during connection establishment.
3. If both gateways do not support T.38 fax relay, fax pass-through is used for fax transmission. If both
gateways support T.38, they attempt to switch to T.38 upon fax tone detection. The existing audio
channel is used for T.38 fax relay, and the existing connection port is reused to minimize delay. If failure
occurs at some point during the switch to T.38, the call reverts to the original settings it had as a voice
call. If this failure occurs, a fallback to fax pass-through is not supported.
4. Upon completion of the fax image transfer, the connection remains established and reverts to a voice call
using the previously designated codec, unless the call agent instructs the gateways to do otherwise.

A fax relay MGCP event allows the gateway to notify the call agent of the status (start, stop, or failure) of T.38
processing for the connection. This event is sent in both call-agent-controlled and gateway-controlled mode.

T.37 Store-and-Forward Fax

T.37 provides an ITU-T standards-based method for store-and-forward fax operation. The fax transmission
process is divided into distinct sending and receiving phases with the potential to store the fax between sending
and receiving, if necessary.

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Cisco recommends that you dedicate a mail server to fax mail and avoid the conflicting configuration
requirements of traditional e-mail and fax-mail servers. Optimize each mail server for its individual functions-for
example, fax messages should usually retry transmissions every 5 minutes whereas normal e-mail should retry
every 30 minutes, and fax messages should give up after 3 to 4 hours whereas normal e-mail should not give up
for 4 to 5 days.

A topology for T.37 store-and-forward fax is shown in Figure: T.37 Store-and-Forward Fax Topology.

Figure: T.37 Store-and-Forward Fax Topology

For more information about T.37 store and forward fax, refer to Configuring T.37 Store-and-Forward Fax.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Troubleshooting T.38 Fax Relay
• 2 Identifying and Isolating the Problem
• 3 Checking Basic Connectivity
♦ 3.1 Normal Voice Connectivity Problems
♦ 3.2 Configuration Problems Related to Dial Peers
◊ 3.2.1 Wrong Dial Peer Being Matched
◊ 3.2.2 Incorrectly Configured Dial Peers on
One or Both Sides
♦ 3.3 Other Basic Connectivity Problems Not
Relating to Dial Peers
♦ 3.4 Fax Connectivity Problems Across the PSTN
• 4 Checking for Slips and Other Errors on Digital Interfaces
♦ 4.1 show controller T1(E1) 1/0 Command
• 5 Checking Fax Interface Type
• 6 Ensuring That the Fax Codec is Loaded During the Fax
Call
• 7 Disabling Fax Relay and Change Codec for Pass-Through
• 8 Checking for Packet Loss on the Voice Network
• 9 Disabling Fax Relay ECM (Cisco Proprietary VoIP Only)
• 10 Enabling T.38 Packet Redundancy (T.38 VoIP Only)
• 11 Setting the Fax NSF Command to All Zeroes
• 12 Achieving the Final Stages of Resolution
• 13 Debugging Fax Relay
♦ 13.1 T.30 Messages
◊ 13.1.1 Figure: T.30 Transactions
♦ 13.2 Fax Relay Debug Commands
◊ 13.2.1 debug fax relay t30 all
◊ 13.2.2 debug vtsp all
◊ 13.2.3 debug vtsp vofr subframe 3
◊ 13.2.4 Additional Debug Commands
♦ 13.3 Fax Analyzers
◊ 13.3.1 Figure: Test Equipment Placement

Troubleshooting T.38 Fax Relay

To troubleshoot T.38 fax relay, perform the following steps:

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
• Make sure that you can make a voice call.
• Make sure that the desired fax protocol was set using the fax protocol command on both the originating
and terminating gateways.
• Make sure that the fax protocol is configured as T.38 at the global configuration level or at the dial-peer
configuration level for both the originating and terminating gateways.
• Use the show call active {voice | fax} command to display information for the active call table.
• Use the show dial-peer voice command to display configuration information for dial peers.
• For H.323 gateways, use the debug cch323 all command to enable all H.323 debugging capabilities, or
use one of the following commands to debug problems while making the call:
♦ debug cch323 error
♦ debug cch323 h225
♦ debug cch323 h245
♦ debug cch323 RAS
♦ debug cch323 session
♦ debug voip ccapi inout
♦ debug vtsp session
• For SIP gateways, use the debug ccsip all command to enable all SIP debugging capabilities, or use one
of the following SIP debug commands:
♦ debug ccsip calls
♦ debug ccsip error
♦ debug ccsip events
♦ debug ccsip info
♦ debug ccsip media
♦ debug ccsip messages
♦ debug ccsip states

Identifying and Isolating the Problem

The first step to take when you troubleshoot any fax relay issue is to reduce the problem to its simplest form.
Many issues arise in situations where multiple fax machines are not able to pass fax traffic. It is easiest to isolate
two fax machines that are having problems and concentrate on a simple topology. Determine how these machines
are connected to one another and resolve the issue between this pair first. In addition, you should draw a complete
picture of the topology and determine how the fax machines are interconnected.

Troubleshooting one issue at a time minimizes confusion and allows for methodical troubleshooting. It is also
possible that the solution for this problem resolves other fax relay problems in the network. Most fax relay
problems result from poor voice configuration or network design. These lead to basic connectivity problems and
physical line or packet loss and jitter problems.

After you have identified and isolated the problem, you need to verify the basic voice configuration and monitor
the health of the network.

Checking Basic Connectivity

Basic fax connectivity issues can be the result of the following factors:

• Normal Voice Connectivity Problems

• Configuration Problems Related to Dial Peers

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• Other Basic Connectivity Problems Not Relating to Dial Peers

• Fax Connectivity Problems Across the PSTN

Normal Voice Connectivity Problems

Confirm that normal voice calls can be completed before investigating fax connectivity. If there is no telephone
attached, unplug the fax machine and connect a regular telephone. If normal voice calls do not connect, the issue
might be network-related and you should troubleshoot the problem as a normal voice connectivity issue before
proceeding with fax troubleshooting.

Configuration Problems Related to Dial Peers

Some configuration problems are associated with dial peers, for example:

• Wrong Dial Peer Being Matched

• Incorrectly Configured Dial Peers on One or Both Sides

Wrong Dial Peer Being Matched

After ensuring that voice calls can be successfully completed in both directions through the voice network, issue
the show call active voice brief command and note the dial peers that are being matched with each voice call.

Note: When you have VoIP trunks, you should be able to see all the call legs with the show call
active voice brief command. In some versions of Cisco IOS Software Release 12.2, there is a
bug in the show call active command. As a result, a fax call that comes through a VoIP trunk
no longer appears. When you issue a show call active fax brief command, the call is listed.
For more information about this bug, see Cisco bug IDs CSCdx50212 and CSCdv02561
(registered customers only).
Note: Ensure that the configured dial peer is the peer that is being matched.
In the command output shown below, you can see that the outbound VoIP call leg is using peer ID 100.

Router# show call active voice brief

Total call-legs: 2
1218 : 51710253hs.1 +415 pid:400 Answer 400 active
dur 00:01:08 tx:3411/68220 rx:3410/68200
Tele 3/0/0:43: TX:68200/6820/0ms g729r8 noise:0 acom:2
i/0:-51/-44 dBm
1218 : 51710396hs.1 +272 pid:100 Originate 100 active
dur 00:01:09 TX:3466/69320 rx:3467/69340
IP 2.1.1.2:17092 rtt:56ms pl:64730/0ms lost:0/1/0
delay:69/69/70ms
g729r8
Total call-legs: 2

A common cause of fax relay problems is that the correctly configured dial peer is not the one being matched. It is
also common that there is no particular incoming VoIP dial peer configured on the terminating gateway, and
Cisco IOS Software selects the first appropriate (including default) VoIP dial peer as the incoming dial peer.
Hence the parameters for this incoming dial peer might not match those of the outbound dial peer on the
originating gateway.

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It is not always necessary to have identical configurations on the outgoing and incoming VoIP dial peers. When
you have a fax relay problem, though, make sure you have a dedicated incoming VoIP dial peer on the
terminating router and that its configuration matches the configuration of the outgoing VoIP dial peer on the
originating router. The following configuration for ISDN-connected routers is an example of specific, matching
VoIP dial peers for the destination pattern "5..." outbound on the originating gateway and inbound on the
terminating gateway.

Originating Gateway Terminating Gateway

Incoming POTS peer: Outgoing POTS peer
Dial-peer voice 1 pots
Dial-peer voice 10 pots
Incoming called number.
Destination-pattern 5...
Direct-inward-dial
No digit-strip
Port 1/0:15
Port 2/0:15

Outgoing VoIP peer: Incoming VoIP peer:

Dial-peer voice 2 voip
Dial-peer voice 20 voip
Destination-pattern 5...
Incoming called-number 5...
Session target ipv4:1.1.1.1
Fax rate 14400
Fax rate 144400
fax protocol t38
fax protocol t38
Ls-redundancy 0
ls-redundancy 0
Hs-redundancy 0
hs-redundancy 0

You can also check dial-peer matching by issuing the debug voip ccapi inout command. The debug output from
this command (as shown below) includes an ssaSetupPeer message that lists all the dial-peers matching the called
number. A ccCallSetupRequest message follows with the outbound peer option indicating the outgoing VoIP dial
peer selected. When multiple VoIP dial peers are configured for the same destination, it is possible that the initial
call setup could fail and another dial peer could be tried. In this case, another ccCallSetupRequest appears in the
debug.

debug voip ccapi inout-Originating Gateway

ms-3640-13b# show call active voice brief

Total call-legs: 2
1218 : 51710253hs.1 +415 pid:400 Answer 400 active
dur 00:01:08 tx:3411/68220 rx:3410/68200
Tele 3/0/0:43: TX:68200/6820/0ms g729r8 noise:0 acom:2
i/0:-51/-44 dBm
1218 : 51710396hs.1 +272 pid:100 Originate 100 active
dur 00:01:09 TX:3466/69320 rx:3467/69340
IP 2.1.1.2:17092 rtt:56ms pl:64730/0ms lost:0/1/0
delay:69/69/70ms
g729r8
Total call-legs: 2

debug voip ccapi inout -Originating Gateway

.Jun 4 21:06:43.461: ssaSetupPeer cid(19)

peer list: tag(400) called number (5074)

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.Jun 4 21:06:43.461: ccCallSetupRequest
(Inbound call = 0x13, outbound peer =100,
dest=, params=0x62F1CC70 mode=0, *callID=0x62F1CFD8,
prog_ind = 0)

On the terminating voice gateway, the first line of the debug voip ccapi inout call trace (as shown below) is a'
'cc_api_call_setup_ind' 'message with a peer_tag option that refers to the incoming VoIP dial peer on the
terminating gateway.

debug voip ccapi inout-Terminating Gateway

.Jun 4 21:06:43.461: cc_API_call_setup_ind

(vdbPtr=0x62F07650,
callInfo={called=5074,called_oct3=0x80,
calling=5075, calling_oct3=0x0,>calling_oct3a=0x83,
calling_xlated=false,
subscriber_type_str=Unknown,fdest=1,
peer_tag=400, prog_ind=0},callID=0x635F72D0)

Incorrectly Configured Dial Peers on One or Both Sides

After you confirm that the correct dial peer is being matched (in this case dial-peer 100 for the originating
gateway and dial peer 400 for the terminating router), confirm in the configuration that the dial peer is configured
correctly for fax. Here are some common errors to check for on both sides of the call:

• Fax relay is disabled (that is, the fax rate disable command has been issued on the dial peer) while a low
bandwidth codec has been in use.
• The dial peer on one voice gateway is configured for Cisco fax relay but the other voice gateway is a
Cisco AS5350/AS5400. Cisco AS5350/AS5400 universal gateways support only T.38 so the negotiation
fails.
• The default dial peer is being used inbound on the terminating gateway, and default parameters do not
match those for the outbound dial peer on the originating gateway.
• Incorrect compand type.

The companding type for the US is µ-law, for Europe and Asia it is a-law. You can issue the show voice call
command to see which value is currently configured. If you are on a BRI or E1 port, the companding type on the
router does not match the one on the connected device, and calls sometimes fail and sometimes connect, but the
voice becomes heavily distorted so that the person becomes unrecognizable and a high low-pitch noise level
appears.

In Cisco IOS Release 12.2(3) the compand-type command is missing on the BRI ports, leaving the companding
type to the default value. For more information about this bug, see Cisco bug IDs CSCdv00152 and CSCdv01861
(registered customers only).

Other Basic Connectivity Problems Not Relating to Dial Peers

Here are some basic connectivity issues that are related to dial peers:

• Cisco IOS software incompatibilities on gateway pairs. It is not always required that Cisco IOS software
releases match, but you should check releases when problems occur.

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• Compressed Real-Time Transport Protocol (cRTP) has several known problems. Fixes are available for
these problems and it makes sense to disable cRTP when problems occur. You can then decide whether a
Cisco IOS software upgrade is an appropriate course of action.
• On Cisco AS5300 voice gateways, ensure that the VCWare and Cisco IOS software are compatible.

Fax Connectivity Problems Across the PSTN

If voice calls work in both directions but fax calls are failing in at least one direction, check that normal faxing
between these two machines works across the PSTN. In other words, ensure that the fax machines successfully
transmit faxes to each other using the PSTN without traversing the VoX network. If they do not, the fax machines
may have problems that need to be addressed before you consider fax relay problems.

Checking for Slips and Other Errors on Digital Interfaces

If there are any T1 or E1 digital connections used by the routers performing fax relay, make sure that they are
error free. Fax relay is very sensitive to errors on digital interfaces, especially slips. The errors may not be
noticeable on voice calls but they can cause faxes to fail.

show controller T1(E1) 1/0 Command

Router# show contr t1 1/0

T1 1/0 is up.
Applique type is Channelized T1
Cablelength is long gain36 0db
No alarms detected.
alarm-trigger is not set
Version info Firmware: 20010805, FPGA: 15
Framing is ESF, Line Code is B8ZS, Clock Source is Line.
Data in current interval (132 seconds elapsed):
0 Line Code Violations, 0 Path Code Violations
0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs,
0 Degraded Mins
0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs,
0 Unavail Secs

The T1 or E1 controllers at both originating and terminating gateways should be error free, as shown above. If
errors occur, repeat the show controller command several times during the call to see if the number of errors
increases. The most common problem of slips is a synchronization problem resulting in clocking errors.

In packet voice networks, confirming that the router is clocking from the line is usually sufficient. If it is not,
ensure the clock source line command is entered at the controller level. However, in VoATM or TDM networks
where a clocking hierarchy is established and the routers may need to pass clock through the network, additional
considerations are needed.

On Cisco modular acccess routers with AIM voice cards installed, the controller shows "controlled slips" unless
you add the network-clock-participate and network-clock-select commands.

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On the Cisco 7200VXR platform, the frame-clock-select command is required for the voice cards. This
command is particularly important for the Cisco 7200VXR voice gateways because, by default, the internal TDM
bus is not driven by the local oscillator. Since the E1 trunks are normally synchronized to the telephony network,
the result is hidden clocking errors and intermittent fax transmission problems. More detail is available in Cisco
bug ID CSCdv10359 (registered customers only).

Checking Fax Interface Type

On some platforms, including the Cisco 3660, Cisco AS5300, Cisco AS5350, Cisco AS5400, and Cisco AS5800
platforms, the router defaults to fax interface-type modem. The fax interface-type modem global configuration
command forces fax calls to a modem (usually for T.37 Store and Forward fax) and not to a DSP. For Cisco fax
relay to work, the fax call must be sent to a DSP, which means it must be configured by the issuing of the fax
interface-type vfc command.

Router(config)# fax interface-type ?

modem Use modem card
vfc Use Voice Feature Card
Router(config)# fax interface-type vfc
You must reload the router

Make sure you reload the router; otherwise the command does not take effect. Fax calls fail on the universal
gateways listed above with Cisco fax relay (or T.38), so this is an important command to check.

The fax interface-type vfc command was not necessary in Cisco IOS software releases prior to Release 12.2. The
problem is commonly seen when one of the voice gateways listed above is upgraded to Cisco IOS Release 12.2 or
later.

Ensuring That the Fax Codec is Loaded During the Fax Call
Each fax machine displays the remote fax machine ID on its LCD screen at the completion of the fax negotiation
phase. It is unlikely that the fax machines could complete negotiation if the fax codec has not been successfully
downloaded. On the other hand if no remote fax machine ID is displayed, further debugging in this area is
appropriate.

There are two ways to make sure that the voice gateways detect the fax transmission and successfully load the fax
codec:

• Issue the debug vtsp all command and the debug voip ccapi inout call trace.
• Issue the show voice trace command. Show commands are less resource intensive on the router than
debug commands and are preferable in production networks. Shown below is sample output from a show
voice trace command on an ISDN interface:

BrisVG200gwy01# show voice trace 1/0:15

1/0:15 1
1/0:15 2
1/0:15 3
1/0:15 4
1/0:15 5
1/0:15 6
1/0:15 7

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1/0:15 8
1/0:15 9
1/0:15 10 State Transitions: timestamp (state, event) -> ...
63513.792 (S_SETUP_REQUEST, E_TSP_PROCEEDING) ->
63515.264 (S_SETUP_REQ_PROC, E_TSP_ALERT) ->
63515.264 (S_SETUP_REQ_PROC, E_CC_BRIDGE) ->
63515.332 (S_SETUP_REQ_PROC, E_CC_CAPS_IND) ->
63515.332 (S_SETUP_REQ_PROC, E_CC_CAPS_ACK) ->
63515.348 (S_SETUP_REQ_PROC, E_CC_CAPS_IND) ->
63515.348 (S_SETUP_REQ_PROC, E_CC_CAPS_ACK) ->
63515.356 (S_SETUP_REQ_PROC, E_CC_CAPS_IND) ->
63515.356 (S_SETUP_REQ_PROC, E_CC_CAPS_ACK) ->
63518.656 (S_SETUP_REQ_PROC, E_CC_REQ_PACK_STAT) ->
63518.660 (S_SETUP_REQ_PROC, E_DSP_GET_VP_DELAY) ->
63518.660 (S_SETUP_REQ_PROC, E_DSP_GET_VP_ERROR) ->
63518.660 (S_SETUP_REQ_PROC, E_DSP_GET_RX) ->
63518.660 (S_SETUP_REQ_PROC, E_DSP_GET_TX) ->
63521.028 (S_SETUP_REQ_PROC, E_CC_REQ_PACK_STAT) ->
63521.028 (S_SETUP_REQ_PROC, E_DSP_GET_VP_DELAY) ->
63521.028 (S_SETUP_REQ_PROC, E_DSP_GET_VP_ERROR) ->
63521.028 (S_SETUP_REQ_PROC, E_DSP_GET_RX) ->
63521.028 (S_SETUP_REQ_PROC, E_DSP_GET_TX) ->
63524.128 (S_SETUP_REQ_PROC, E_TSP_CONNECT) ->
!--- Fax tone detected:
63529.352 (S_CONNECT, E_DSP_TONE_DETECT) ->
63529.356 (S_LFAX_WAIT_ACK, E_PH_CODEC_ACK) ->
!--- Fax codec being downloaded to DSPs:

Disabling Fax Relay and Change Codec for Pass-Through

In the previous troubleshooting steps you established that voice calls work, faxes work through PSTN, and all
digital interfaces in the fax relay path are free from errors. The current step determines whether faxes can go
through with fax relay disabled. For the VoIP/VoATM/VoFR dial peers, enter the following to disable the fax
rate:

Router(config)# voice-port 2/0:15

Router(config-voiceport)# no echo-cancel enable
Router(config)# dial-p voice 3
Router(config-dial-peer)# fax rate disable
Router(config-dial-peer)# codec g711ulaw
Router(config-dial-peer)# no vad

Make sure these commands are entered on both gateways. These commands disable fax relay, disable echo
cancellation, and force the call to use a high-bandwidth codec without VAD. The router then samples the tones as
it would for a normal voice call, and with the high-bandwidth codec (G.711), the most precise sample possible is
captured. The tone to be replayed on the other side is as accurate as possible. The caveat to this step is that since
G.711 is a 64- kbps bandwidth codec, each call consumes up to 80 kbps (for VoIP) when additional transport
protocol overhead is added.

If this test is positive, two things have been accomplished. First, if per-call bandwidth consumption is not a major
issue for the network, there is now a potential fax pass-through workaround for the fax relay problem. Second,
and more significantly, if bandwidth consumption is an issue, the problem has been isolated to the fax relay
software and you should open a TAC case.

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If this test fails, whatever is causing the fax calls to fail with fax relay is also probably causing the failures with
this test. The problem might be that the network might have a large amount of jitter or packet loss.

Checking for Packet Loss on the Voice Network

Here is the easiest and most accurate way to determine if there is a packet loss:

1. Disable VAD on the VoIP dial peers.

2. Make a voice call between the same ports where the fax machines are connected. (Fax machines may be
able to serve as ordinary phones or you might need to connect the handsets to the same ports where the
fax machines are connected.)
3. When the call is connected, there are two main steps to take:
1. Issue the show voice dsp command. You can see in the output that one of the DSP channels has
the configured codec loaded. Usually the column "TX/RX-PAK CNT" shows that the transmit
and receive packet counters are equal, meaning that no packets are being lost. If the counters are
not equal, packets might be getting lost. Type the show voice dsp command several times at
30-second intervals to determine if the difference increases and packets are being lost.
2. Issue the show voice call summary command to see which port (and timeslot if applicable) is
allocated to the voice call. Type terminal monitor and issue the show voice call command with
the voice port (and timeslot if applicable) to get the detailed DSP statistics. In the "***DSP
VOICE VP_ERROR STATISTICS***" section of the output, look for the counters. They are
usually 0 or below 20. If the any of the counters have higher than 20, investigate the packet loss.

If the network appears to be lossy, it is not reasonable to expect fax relay to work reliably. It is possible to disable
ECM, but further investigation is probably needed to ensure QoS is provisioned end-to-end so that the voice and
fax relay traffic has priority and is never lost during the congestion.

Disabling Fax Relay ECM (Cisco Proprietary VoIP Only)

For networks with packet loss and lots of jitter, disabling ECM can improve fax relay calls. Issue the command
fax-relay ecm disable to turn off ECM, so that a larger amount of jitter and packet loss can be tolerated.

Issuing the fax-relay ecm disable command improves fax relay performance in lossy networks, but this
command is also recommended for basic troubleshooting. Even if there is not a noticeable jitter problem in the
network, this command can sometimes help determine fax relay problems. This command is available under
VoFR and VoATM dial peers but currently works only for VoIP.

Note: This command also activates the packet loss concealment feature.
Router(config-dial-peer)# dial-peer voice 3
Router(config-dial-peer)# fax-relay ECM disable

Enabling T.38 Packet Redundancy (T.38 VoIP Only)

If T.38 for VoIP is being used as the fax relay protocol, you can turn on the T.38 packet redundancy feature by
configuring the following command under the appropriate dial peers on both gateways:

Router(config-dial-peer)# fax protocol t38

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Ls-redundancy X Hs-redundancy Y

where X > 0 and Y = 0 (only make changes to Ls-redundancy)

If Cisco proprietary fax relay is in use, an alternative or additional option to disabling ECM is to change fax relay
protocol to T.38 so that the T.38 packet redundancy feature can be tested. This feature might alleviate failure due
to packet loss. However, T.38 packet redundancy significantly increases bandwidth usage, and it is preferable to
eliminate the packet loss altogether, rather than alleviating the failures it causes.

Setting the Fax NSF Command to All Zeroes

The fax nsf command can be helpful for any fax machine that alters the NSF field during fax negotiation for
proprietary encodings. This command allows the router doing fax relay to override the settings made by the fax
machines trying to implement proprietary encodings. Before the fax nsf command was available, fax relay failed
for such fax machines. Typically the fax nsf command is used to set the NSF field to all zeroes, forcing a standard
fax negotiation from both sides. Using this command has been successful with certain brands of fax machines
such as Harris and Lanier, and it is recommended when fax relay is failing.

Router(config-dial-peer)# fax NSF 000000

Achieving the Final Stages of Resolution

If the preceding troubleshooting steps do not resolve the fax relay issue, the problem might require more
advanced troubleshooting. Listed below are additional steps to try before you open a case with the Cisco
Technical Assistance Center (TAC).

• Learn the brands and models of the fax machines that are failing, and investigate those brands and models
for known issues. Sometimes there are CARE cases or bugs that address problems for a certain brand of
fax machine. For example, a search in the Bug Toolkit (registered customers only) for a Pitney Bowes fax
shows a bug with Pitney Bowes fax machines and Cisco fax relay (CSCdu78373 (registered customers
only)). This bug is not in the Cisco IOS software but is an incompatibility with the Pitney Bowes
proprietary fax signaling protocol. A problem arises when the fax devices on each side of a connection are
Pitney Bowes 9920s or 9930s. The workaround is to disable the proprietary protocol on the fax machines
or to disable fax relay and use a higher bandwidth codec.
• Use search tools to look for known fax problems in the Cisco IOS software release where the problem is
occurring. In the previous step, searches were made for a specific fax brand in the hope of identifying a
known issue between a certain fax brand and the Cisco fax relay code. The next step is to perform a
generic search, because there could be a fax relay bug in the Cisco IOS software release installed. For
example, if fax relay using VoFR is not working in Cisco IOS Software Release 12.1(2)T, you can search
for bugs using the Bug Toolkit on Cisco.com. In this example, you would use the following values:
♦ Major version: 12.1
♦ Revision: 2
♦ Feature/component: VoFR
♦ Keyword: fax

One of the bugs is Cisco bug ID CSCdr65984 (registered customers only), entitled "fax doesn't work for
vofr." This bug causes all fax relays to fail for VoFR, and an upgrade is needed to a Cisco IOS software
release in which this bug is no longer present.

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• Eliminate hardware faults. In some cases it is easier to isolate the problem by excluding potential problem
sources one by one. You can do this by replacing different hardware parts and using alternative IP
connections between the gateways. When extra hardware is available, the following steps can help.
♦ Use different ports on the routers-If your configuration involves two gateways connected to the
PBXs or PSTN with E1 or T1 and if you have the FXS ports available, try to connect the fax
machines directly to the FXS ports on the voice gateways. This procedure helps you further
isolate the problem by excluding the possibility of the E1 cards failing, problems on the
telephony side, and E1 synchronization or cable problems.
♦ Try different hardware-If you have another voice gateway with FXS ports available, try to
connect it directly with the Ethernet crossover cable to each of the voice gateways and send a fax
using the fax machine connected to the FXS port. This procedure helps determine if there are
problems in the VoX network involving queuing, fragmentation, or prioritization.
♦ Use debug commands on the router to determine what is happening-See the following section for
details about debug commands that are useful for troubleshooting fax relay problems.

Debugging Fax Relay

The following topics are associated with fax relay debugging:

• T.30 Messages
• Fax Relay Debug Commands
• Fax Analyzers

T.30 Messages
The debugs can be difficult to understand if you are not familiar with the messaging that occurs during a typical
fax transmission. Figure: T.30 Transactions is a graphical representation of the basic T.30 transactions that occur
for a single page fax transmission.

Figure: T.30 Transactions

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Describing the details of these transactions is beyond the scope of this document, but listed below are definitions
of the basic transactions that are seen during fax relay. The list is alphabetical for quick reference and includes
messages that you are likely to see when you are debugging Cisco fax relay. For more in-depth information on
this messaging or for information on messages that are not listed below, see the T.30 specification.

• CED (called terminal identification)-A 2100 Hz signal that is transmitted by the terminating fax device
upon answering a fax call. This signal temporarily disables echo cancellers that are present on the
connection to prepare the line for data transmission.
• CFR (confirmation to receive)-A response confirming that the previous messaging and training has been
completed and that fax page transmission can begin.
• CNG (calling tone)-An 1100-Hz tone that is on for 0.5 seconds and then off for 3 seconds. This signal
identifies the fax terminal as a nonspeech device. The signal also indicates that the initiating fax terminal
is awaiting the DIS signal from the terminating fax terminal.
• CRP (command repeat)-A response that indicates that the previous command was received in error and
needs to be repeated. (Optional)
• CSI (called subscriber identification) -Can be used to provide the specific identity of the called fax
terminal through its international telephone number. (Optional)
• DCN (disconnect)-Ends the fax call and requires no response.
• DIS (digital identification signal) - Identifies the capabilities of the called fax terminal.
• DTC (digital transmit command) -The response to the capabilities identified by the DIS signal. Here is
where the calling fax terminal matches its capabilities with those provided in the called fax terminal's DIS
message.
• EOM (end of message) - Indicates the end of a complete page of fax information.
• EOP (end of procedure)- Indicates the end of a complete page of fax information and signals that no
further pages are to be sent. The other device can proceed to the disconnect phase of the fax call.

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• FTT (failure to train) - Used to reject a training signal and request a retrain (retrains usually occur at
lower modulation speeds).
• MCF (message confirmation) -Indicates that a message has been satisfactorily received.
• MPS (multipage signal)-Indicates the end of a complete page of fax information and signals that the
receiver is ready for additional pages.
• NSF (nonstandard facilities)- Can be used to identify specific capabilities or requirements that are not
covered by the T-series specifications. (Optional)
• RTN (retrain negative)- Indicates that a previous message has not been satisfactorily received. Retraining
is needed to proceed (usually at a lower modulation speed).
• RTP' (retrain positive)- Indicates that a complete message has been received and that additional messages
may follow after retraining.
• TCF (training check)- Sent through the higher-speed T.4 modulation system (versus the 300-kbps V.21
modulation used for the previous T.30 signaling) to verify training and indicate the acceptability of
sending fax pages at this transmission rate.
• TSI (transmitting subscriber identification)- Identifies the transmitting (calling) fax terminal. (Optional)

Fax Relay Debug Commands

Useful fax relay debug commands include:

• debug fax relay t30 all

• debug vtsp all
• debug vtsp vofr subframe 3
• Additional Debug Commands

debug fax relay t30 all

The debug for Cisco fax relay is enabled with the debug fax relay t30 all command.

Router# debug fax relay t30 all

Debugging fax relay t30

Shown below is a copy of a debug from a failed fax relay session. This is a debug from the originating fax
gateway running Cisco IOS Release 12.2(7a).

Router#
Dec 5 07:49:13.073: 1/2:62 1281347052 fr-entered (10ms)
Dec 5 07:49:17.985: 1/2:62 1281351950 fr-msg-det CRP
Dec 5 07:49:20.105: 1/2:62 1281354070 Fr-MSG-TX NSF
Dec 5 07:49:20.655: 1/2:62 1281354620 Fr-MSG-TX good crc,
19 bytes
Dec 5 07:49:20.720: 1/2:62 1281354680 Fr-MSG-TX DIS
DEC 5 07:49:22.350: 1/2:62 1281356310 fr-msg-det TSI
DEC 5 07:49:23.045: 1/2:62 1281357000 fr-msg-det DCS
DEC 5 07:49:27.346: 1/2:62 1281361290 Fr-MSG-TX FTT
DEC 5 07:49:28.836: 1/2:62 1281362780 fr-msg-det TSI
DEC 5 07:49:29.531: 1/2:62 1281363470 fr-msg-det DCS
DEC 5 07:49:29.740: 1/2:62 1281363680 fr-msg-det bad crc,
0 bytes
DEC 5 07:49:30.362: 1/2:62 1281364300 fr-msg-det bad crc,
0 bytes
DEC 5 07:49:30.804: 1/2:62 1281364740 fr-msg-det bad crc,

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0 bytes
DEC 5 07:49:30.852: 1/2:62 1281364790 fr-msg-det bad crc,
0 bytes
DEC 5 07:49:33.868: 1/2:62 1281367800 Fr-MSG-TX FTT
DEC 5 07:49:35.414: 1/2:62 1281369340 fr-msg-det TSI
DEC 5 07:49:36.113: 1/2:62 1281370040 fr-msg-det DCS
DEC 5 07:49:36.515: 1/2:62 1281370440 fr-msg-det bad crc,
0 bytes
DEC 5 07:49:36.908: 1/2:62 1281370830 fr-msg-det bad crc,
0 bytes
DEC 5 07:49:37.559: 1/2:62 1281371480 fr-msg-det bad crc,
0 bytes
DEC 5 07:49:37.784: 1/2:62 1281371700 fr-msg-det bad crc,
0 bytes
DEC 5 07:49:37.900: 1/2:62 1281371820 fr-msg-det bad crc,
0 bytes
DEC 5 07:49:40.133: 1/2:62 1281374050 Fr-MSG-TX FTT
DEC 5 07:49:41.888: 1/2:62 1281375800 fr-msg-det TSI
DEC 5 07:49:42.583: 1/2:62 1281376490 fr-msg-det DCS
DEC 5 07:49:43.173: 1/2:62 1281377080 fr-msg-det bad crc,
0 bytes
DEC 5 07:49:44.937: 1/2:62 1281378840 fr-msg-det bad crc,
0 bytes
DEC 5 07:49:45.386: 1/2:62 1281379290 fr-msg-det bad crc,
0 bytes
DEC 5 07:49:46.941: 1/2:62 1281380840 Fr-MSG-TX FTT
DEC 5 07:49:48.503: 1/2:62 1281382400 fr-msg-det DCN
DEC 5 07:49:50.631: 1/2:62 1281384520 fr-end-dcn

This debug shows the T.30 events that are taking place in the DSP during fax relay. Remember that the debugs
are taking place from the perspective of the DSP interacting with the fax device. Any Fr-MSG-TX or transmit
message is being transmitted from the DSP to the connected fax device. Any message that the DSP says that it
detects (an fr-msg-det message, is a message that it received from the connected fax device. Figure: DSP Message
Flow illustrates the directional flow of the DSP messages when the debug fax relay t30 all command is issued.

Figure: DSP Message Flow

From the failed fax transaction shown in the debug above, you can see several badcyclic redundancy check (CRC)
messages followed by a failure to train (FTT) message from the far side. From the debugs it looks like the
problem involves the training signal. The bad crc errors and the FTT message returned from the other side
indicate that the signal is corrupted or incompatible with the Cisco fax relay protocol. This debug is taken from a
fax relay problem that occurs with a Lexmark Optra fax machine. The Lexmark is V.34-capable and attempts to
connect at V.34 rates. V.34 is not supported in Cisco fax relay and the training errors shown here occur. See Cisco
bug ID CSCdv89496 (registered customers only) for more details.

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debug vtsp all

There are also other debug commands that might be useful for troubleshooting fax relay problems. These debugs
might not be as easy to read or provide as much information as the T.30 debugs described above, but they can still
be useful.

Voice Telephony Service Provider (VTSP) is an architecture for the interface between the Cisco IOS call control
and a DSP endpoint connected to standard telephony equipment such as a PBX, fax, or central office via analog or
digital interfaces.

For VoIP T.38 or fax relay, debug vtsp all can provide useful state information from the router. This debug
command can be used to determine if the fax codec has been downloaded into the DSP.

debug vtsp vofr subframe 3

Another fax relay debug command that is helpful for fax using VoFR and VoATM is debug vtsp vofr subframe
3 . This command outputs FRF.11 frames that have an Annex D fax relay payload type. There is a significant
amount of output from this command even with just one fax relay call, and the hexadecimal must be decoded (the
FRF.11 specification is helpful for hexadecimal decoding).

Additional Debug Commands

To debug T.38 capabilities exchange issues, use the debug cch323 h245 command.

To debug DSP message exchanges between applications and the DSP, use the following debug commands:

• debug voip ccapi inout

• debug hpi all (on the Cisco 5300/2600/3600 and all other voice platforms using the TI c54x DSPs)
• debug nextport vsmgr detail (on the NextPort DSP platforms (Cisco 5400, 5850))

Fax Analyzers
Sometimes it is necessary to go beyond the debugging capabilities of the Cisco voice gateways to resolve fax
relay problems. You can use tools such as protocol analyzers and fax analyzers to see what is occurring during fax
relay operation. Fax analyzers such as the Genoa ChannelProbe/FaxProbe by QualityLogic or the HP Telegra can
be positioned between the fax device and the Cisco gateway to capture what is occurring. Protocol analyzers such
as Sniffer and Domino can be helpful when you need to view the fax relay packets that are being exchanged
between the routers.

The ability to resolve a complex problem sometimes requires using a combination of equipment-an analyzer to
capture the fax traffic at each fax machine and a protocol analyzer to capture the fax relay packets. A single fax
call is placed to reproduce the problem, and then the information is captured from the attached devices for
analysis. Figure: Test Equipment Placement shows where this test equipment is placed in the network.

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Figure: Test Equipment Placement

Most of the fax analyzers have adequate help screens and documentation. The T.30 specification is also very
helpful. For the protocol analyzers, decoding can be a little more difficult because sometimes the encodings are
proprietary or the analyzer software does not have the specific decode needed. For fax relay using VoFR and
VoATM, Cisco gateways use standards-based Annex D from the FRF11 specification. If the protocol analyzer
cannot decode the frame, the frame can be manually decoded through use of this specification. With fax relay and
VoIP, a Cisco proprietary format is used for the fax relay packets.

With fax analyzer and protocol analyzer information, you should be able to resolve fax relay problems. Few fax
relay problems reach this point, and when they do, escalation and DE resources should already be involved for
further assistance.

For more information about troubleshooting fax relay, refer to the Fax Relay Troubleshooting Guide, document
20227.

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Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values
Use the following tips to resolve problems that keep fax detection from working correctly:

• On the router that you are using for the fax detection application, make sure that you have installed at
least the minimum version of Cisco IOS software that is listed in the Cisco IOS Fax, Modem, and Text
Support over IP Configuration Guide.
• Before configuring fax detection, make sure that your voice application is functional by putting a series of
calls through.
• Before configuring fax detection, make sure that your fax application is functional by sending a series of
faxes.
• After configuring fax detection, issue the debug voip ivr script command to display debug information
from the fax detection script. Put through a series of voice calls and fax calls to ensure correct operation.
The debug output that is displayed when you put calls through is indispensable for diagnosing failing
calls and finding the source of a problem. It is the only way to verify that parameters are set to the values
that you want and that they are actually taking effect. Mistakes such as typing errors in command-line
interface (CLI) parameters (for example, typing "moode" for "mode") are not recognized as errors by
Cisco IOS. They are accepted without complaint when typed, yet they do not produce the desired effect
during operation. It is only by watching the debug output during operation that you find these mistakes.
• Make sure that you have configured different DTMF digits for fax and for voice. If you configure both to
be the same number, you are not notified immediately, as you would be with other Cisco IOS command
errors. You find this error only if the debug voip ivr script command is enabled before a failing call
comes in.

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To monitor your voice network, use the following sections:

• Periodic Monitoring Tasks

• Tools for Monitoring the VoIP Network

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Periodic Monitoring Tasks
• 2 Tools for Monitoring the VoIP
Network
♦ 2.1 CiscoWorks Voice
Manager
♦ 2.2 Quality of Service
Device Manager
♦ 2.3 Cisco Service
Assurance Agent
♦ 2.4 CiscoWorks Voice
Health Monitor
♦ 2.5 Cisco Gateway
Management Agent
♦ 2.6 CiscoWorks QoS
Policy Manager

Periodic Monitoring Tasks

Use show commands to monitor your network.

The show commands are powerful monitoring and troubleshooting tools. You can use the show commands to
perform a variety of functions:

• Monitor router behavior during initial installation

• Monitor normal network operation
• Isolate problem interfaces, nodes, media, or applications
• Determine when a network is congested
• Determine the status of servers, clients, or other neighbors

The following are some of the most commonly used show commands:

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• show version-Displays the configuration of the system hardware, the software version, the names and
sources of configuration files, and the boot images.
• show running-config-Displays the router configuration currently running.
• show startup-config-Displays the router configuration stored in nonvolatile RAM (NVRAM).
• show interfaces-Displays statistics for all interfaces configured on the router or access server. The
resulting output varies, depending on the network for which an interface has been configured.
• show controllers-Displays statistics for interface card controllers.
• show flash-Displays the layout and contents of Flash memory.
• show buffers-Displays statistics for the buffer pools on the router.
• show memory summary-Displays memory pool statistics and summary information about the activities
of the system memory allocator, and gives a block-by-block listing of memory use.
• show process cpu-Displays information about the active processes on the router.
• show stacks-Displays information about the stack utilization of processes and interrupt routines, as well
as the reason for the last system reboot.
• show cdp neighbors-Provides reachability information for directly connected Cisco devices. This is an
extremely useful tool for determining the operational status of the physical and data link layers. Cisco
Discovery Protocol (CDP) is a proprietary data link layer protocol.
• show debugging-Displays information about the type of debugging that is enabled for your router.

You can always use the ? at the command line for a list of subcommands.

Like the debug commands, some of theshow commands listed previously are accessible only at the router's
privileged EXEC mode (enable mode), which is explained in the Debug Command Output on Cisco IOS Voice
Gateways articles.

Hundreds of other show commands are available. For details on using and interpreting the output of specific show
commands, refer to the Cisco IOS command references.

Tools for Monitoring the VoIP Network

The following tools can be used to monitor VoIP networks:

• Cisco Voice Manager

• Quality of Service Device Manager
• Cisco Service Assurance Agent
• CiscoWorks Voice Health Monitor
• Cisco Gateway Management Agent
• Cisco QoS Policy Manager

CiscoWorks Voice Manager

CiscoWorks Voice Manager (CVM) is a client-server, web-based voice management solution used by network
administrators to configure and manage voice ports and create and modify dial plans on voice-enabled Cisco
routers. Using CVM, network administrators can:

• Manage the configuration of FXO, FXS, E&M, and ISDN voice interfaces on voice-enabled routers
• Create and manage local (POTS) dial plans on voice-enabled routers
• Create and manage VoIP, VoFR, and VoATM network dial plans on voice-enabled routers

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• Generate detailed reports using Telemate.net Quickview

For more information, see the CiscoWorks Voice Manager documentation.

Quality of Service Device Manager

Cisco Quality of Service Device Manager (QDM) provides an easy-to-use application for configuring and
monitoring advanced IP-based Quality of Service (QoS) functionality within Cisco routers and switches. The
QDM application is stored in Flash memory on the Cisco product and can be run from any workstation with
proper support. QDM runs in a web browser as a Java applet. The QDM application uploads when the client web
browser makes a connection to the embedded web server of the router or switch.

Once the QDM application is uploaded, the context-sensitive online help embedded within the application is
designed to provide technical help associated with a particular QoS-related task. For information on the various
QoS functions that can be configured in QDM, consult the online help within the QDM application. The Online
Help Table of Contents can always be accessed by clicking the Help button in the upper-right corner of the QDM
screen and then clicking Table of Contents. A glossary is also available as part of the online help.

QDM can be downloaded from Cisco.com and is available free of charge.

For more information, see the Quality of Service Device Manager documentation.

Cisco Service Assurance Agent

Cisco Service Assurance Agent (CSAA) is an application-aware synthetic operation agent that monitors network
performance by measuring response time, network resource availability, application performance, jitter
(interpacket delay variance), connect time, throughput, and packet loss. Performance can be measured between
any Cisco device that supports this feature and any remote IP host (server), Cisco routing device, or mainframe
host. Performance measurement statistics provided by this feature can be used for troubleshooting, for problem
analysis, and for designing network topologies.

CSAA can be especially useful for enterprise and service provider networks, because it provides expanded
measurement and management capabilities. In particular, the CSAA is a reliable mechanism for accurately
monitoring the metrics in service level agreements (SLAs).

Because CSAA is accessible through Simple Network Management Protocol (SNMP), it can also be used in
performance monitoring applications for Network Management Systems (NMSs) such as CiscoWorks2000
(CiscoWorks Blue) and the Internetwork Performance Monitor (IPM). CSAA notifications also can be enabled
via Systems Network Architecture (SNA) network management vector transport (NMVT) for applications such as
NetView.

SNMP notifications based on the data gathered by the CSAA allow the router to receive alerts when performance
drops below a specified level and again when problems are corrected. The CSAA utilizes the Cisco Round Trip
Time Monitor (RTTMON) MIB for interaction between external NMS applications and the CSAA running on the
Cisco devices. For a complete description of the object variables referenced by the CSAA feature, refer to the text
of the CISCO-RTTMON-MIB.my file, available from the Cisco MIB website.

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For more information, refer to Using Cisco Service Assurance Agent and Internetwork Performance Monitor to
Manage Quality of Service in Voice over IP Networks.

CiscoWorks Voice Health Monitor

CiscoWorks Voice Health Monitor (VHM) helps network administrators and network operators set and maintain
the stability of the VoIP network within their enterprise. VHM achieves this goal by using:

• A series of availability and health checks on the VoIP equipment in the network.
• A fault detection and escalation system to notify the users of any faults or exceptions detected.

VHM integrates with network management systems (NMSs) such as HP OpenView Network Node Manager.

With VHM, you can:

• Discover VoIP network devices and applications on a user-entered schedule

• Monitor faults in voice and data networks
• Run synthetic transaction tests, to check Cisco CallManager functions
• Check the availability and health of VoIP equipment and applications
• Obtain the status of each voice device group, such as Voice Cluster, Voice Gateway, Phone Access
Switches, and Work Flow Applications
• Discover and manage Ethernet ports that have IP Phones connected to them
• Monitor IP phones in the network

For more information about VHM, refer to the CiscoWorks Voice Health Monitor documentation.

Cisco Gateway Management Agent

The Cisco Gateway Management Agent (CGMA) is the only real-time management Cisco IOS software agent and
protocol for VoIP. The CGMA is a new gateway Cisco IOS agent that provides real-time call-state information
for all VoIP calls. CGMA supports a push protocol, in which certain call-state changes result in a message being
sent out of CGMA by the gateways. The interface from the CGMA is the Real Time Management Protocol
(RTMP). RTMP is a lightweight XML-based protocol that uses TCP as the transport protocol. This solution
allows service providers to monitor their calls (session initiation protocol (SIP) and H.323 networks) and to view
call detail records (CDRs) and trunk utilization in real time. The validated gateways for the CGMA include the
Cisco 2600 series, the Cisco 3600 series, and the Cisco Catalyst 5000 series. The Cisco IOS release that has been
validated on all gateways is the 12.2(2)Xb mainline release.

CiscoWorks QoS Policy Manager

QoS Policy Manager (QPM) lets you analyze traffic throughput by application or service class, and then leverage
that information to configure QoS policies to differentiate traffic and to define the QoS functions to be applied to
each type of traffic flow.

By simplifying QoS policy definition and deployment, QPM makes it easier for you to create and manage
end-to-end differentiated services in your network, thus making more efficient and economical use of your
existing network resources. For example, you can use policies that ensure that your mission-critical applications

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always get the bandwidth they require.

QPM is suitable for large-scale enterprise deployments and IP telephony deployments, consisting of hundreds or
thousands of devices. QPM facilitates management of large networks by providing advanced user authorization
capabilities through integration with Cisco Access Control Server (ACS).

You can partition the network into administrative and deployment domains. QPM allows you to organize policies
in separate deployment groups, and it supports best practices for phased deployments. Using separate deployment
groups, you can also use QPM to test what-if scenarios, and run time-based deployment.

For more information about CiscoWorks QPM, refer to the CiscoWorks QoS Policy Manager documentation.

For more information about VoIP QoS troubleshooting, refer to Monitoring Voice over IP Quality of Service,
document 17962.

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The Voice Performance Statistics on Cisco Gateways feature enables the collection of voice call signaling
statistics and VoIP AAA accounting statistics based on user-configured time ranges. The statistics can be
displayed on your console or formatted and archived to an FTP or syslog server. This feature can assist you in
diagnosing performance problems on the network and identifying impaired voice equipment.

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Prerequisites for Voice Performance Statistics on Cisco
Gateways
• 2 Restrictions for Voice Performance Statistics on Cisco
Gateways
• 3 Information About Voice Performance Statistics on Cisco
Gateways
♦ 3.1 Basic Terminology and Feature Design
♦ 3.2 What Are the Types of Accounting Statistics?
♦ 3.3 What Are the Types of Signaling Statistics and
Aggregation Levels?
♦ 3.4 What Are IECs?
• 4 Management of the Statistical Collection
♦ 4.1 What Are the Allowable Time Ranges?
♦ 4.2 What Are Thresholds?
◊ 4.2.1 Packet Jitter
◊ 4.2.2 Packet Latency
◊ 4.2.3 Lost Packets
◊ 4.2.4 Minimum Call Duration
♦ 4.3 What Are the Allowable Storage Capacities?
♦ 4.4 How Is Memory Used?
• 5 Management of the Archive Process
♦ 5.1 Figure: Syslog and FTP Servers and the CNS-PE
• 6 Display of Records and Time Ranges
♦ 6.1 What Records Are Displayed Since System Reset or
Reboot?
◊ 6.1.1 Displaying Accounting Statistics
◊ 6.1.2 Displaying Aggregation-Level Statistics
♦ 6.2 What Time Ranges Are Displayed?
• 7 Voice Interface Changes During Call-Statistics Collection
Periods
♦ 7.1 Addition or Removal of a Voice Port
♦ 7.2 Configuration Change of Any Trunk Group

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• 8 Benefits of Voice Performance Statistics on Cisco Gateways

Prerequisites for Voice Performance Statistics on Cisco

Gateways
• Your gateway must be configured to support VoIP and must be functioning properly.

Restrictions for Voice Performance Statistics on Cisco

Gateways
• This feature does not support Media Gateway Control Protocol (MGCP).
• This feature does not support parsing, presentation, or analysis of syslog files.
• The integrity of statistical information in the syslog files is not guaranteed because of unreliable User
Datagram Protocol (UDP) transport.
• If the gateway clock needs to be synchronized after the gateway is reset or rebooted or during Network
Time Protocol (NTP) client synchronization, there may be a problem for collection during the collection
intervals.

The call-statistics data is dependent on the start and end time of the interval; that is, the collection is time
driven, not event driven. The following two situations will result in erroneous call-statistics data:

• ♦ Clock reset during a collection interval.

♦ Clock set to a time during an already specified interval.

To avoid any call-statistics data from being collected within an incomplete interval, this feature reports
only call-statistics data that is collected during a complete interval. This includes call-statistics data that is
pushed to an FTP server or stored on a gateway.
This feature cannot assure accuracy or consistency of the reports generated when large clock updates
occur during a batch reporting period.

• Call statistics cannot be accessed using RADIUS protocols.

• The signaling behavior of two-stage non-Direct-Inward-Dialing (non-DID) ISDN calls using a default
session application is not supported.
• Digital Signal 0 (DS0) is not supported.

Information About Voice Performance Statistics on Cisco

Gateways
To configure the Voice Performance Statistics on Cisco Gateways feature, you should understand the following:

• Basic Terminology and Feature Design

• Management of the Statistical Collection
• Management of the Archive Process
• Display of Records and Time Ranges
• Voice Interface Changes During Call-Statistics Collection Periods

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The benefits of this feature are listed in the Benefits of Voice Performance Statistics on Cisco Gateways.

Basic Terminology and Feature Design

The Voice Performance Statistics on Cisco Gateways feature is designed to include many options for collecting,
archiving, and displaying call statistics records, which include PSTN interface/port statistics, IP interface
statistics, and counts of RADIUS accounting messages. This feature also enables counts of Cisco IOS generated
internal error codes (IECs). The basic terminology that describes the functionality of the feature is explained in
the subsections that follow.

The following are feature options:

• Counting accounting records (messages to and from RADIUS servers).

• Collecting various signal-layer (IP and PSTN interfaces) statistics from individual gateway ports.
• Displaying the signaling statistics at different aggregation levels.
• Collecting IECs.
• Collecting the statistics at user-configured time intervals.
• Archiving the statistics to an FTP or syslog server and formatting the output.
• Displaying the statistics on a console.
• Displaying the available memory and the memory that has been used for the collection of records.
• Specifying thresholds for packet jitter, lost packets, and packet latency.
• Specifying the length of time to be used as the maximum call duration.
• Specifying a maximum time for which to store the statistics in system memory.

This section has the following subsections:

• What Are the Types of Accounting Statistics?

• What Are the Types of Signaling Statistics and Aggregation Levels?
• What Are IECs?

What Are the Types of Accounting Statistics?

Accounting record statistics are counts of RADIUS messages that are transmitted to and received from a RADIUS
server. They can be collected by method list, type of RADIUS message (for example, starts, interim updates,
and/or stops), and call-leg interface association (PSTN or IP). This feature can be configured to count all of these
message types or only a subset of them.

A method list is a sequential list used by the RADIUS client on the gateway that defines the authentication
methods used to authenticate a user. For the purposes of the Voice Performance Statistics on Cisco Gateways
feature, you are required to specify only the name of the method list on the gateway.

Once enabled and configured, the feature counts RADIUS messages on both inbound and outbound call legs.
Each time a RADIUS accounting message is received by the gateway, it is counted as successful if it is accepted
and processed by the RADIUS agent on the gateway; each time a RADIUS accounting message is transmitted by
the gateway, it is counted as passed if an ACK comes back from the RADIUS server.

You can also specify that accounting messages be collected from a broadcast method list, in which case you can
set all the server groups that are in a method list to monitor the server group acknowledgements.

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What Are the Types of Signaling Statistics and Aggregation Levels?

The signaling statistics are collected at the port level, but can be displayed at various aggregation levels.

The aggregation levels are hierarchical. The highest level is a summary of total statistics for all aggregation levels
on the gateway, whereas the lowest level provides statistics for each voice port. Statistics can also be collected for
the following aggregation levels:

• Gateway level
• VoIP level
• PSTN level
• Trunk group level
• Voice-port level

An example of collected statistics at the different aggregation levels for a PSTN statistic labeled "X" is as follows:

• When the aggregation level is gateway: X = 4

• When the aggregation level is trunk group:
♦ Trunk group A (configured ports 1 and 3): X = 3
♦ Trunk group B (configured ports 2 and 4): X = 1
• When the aggregation level is port:
♦ Port 1: X = 1
♦ Port 2: X = 0
♦ Port 3: X = 2
♦ Port 4: X = 1

The following are supported call-statistics fields that can be collected on Cisco gateways:

• Incoming calls-All incoming call attempts, whether successful or not.

• Incoming calls answered by the gateway-Incoming calls that were answered.
• Incoming calls rejected by the gateway-Incoming calls that, for whatever reason, failed.
• Outgoing calls attempted-Outgoing calls regardless of whether they were successful.
• Outgoing calls that receive answers-Calls that were answered.
• Outgoing calls fail-Calls that failed.
• Total duration of all incoming and outgoing calls-Total duration from outgoing seizure to disconnect.
• Total duration of incoming and outgoing answered calls-Total connected time: from answer to
disconnect.
• Originating side disconnected before outgoing calls connected.
• Number of incoming and outgoing calls whose connected time is less than the configured minimum call
duration (MCD).
• Number of answered incoming and outgoing calls terminated with any cause codes other than "normal."
• Total duration (after the dial delay) on incoming calls-Defined as "alert sent time-setup in time."
• Total duration (after the dial delay) on outgoing calls-Defined as "alert received time-setup out time."
• Total setup delay duration-Defined as "setup out time-setup in time."
• IP-specific statistic fields (exist only in the IP-level statistics):
♦ Number of calls losing more than the configured number of packets-The default is 1000.
♦ Number of calls encountering more than the configured amount of latency-The default is 250
milliseconds.
♦ Number of calls encountering more than the configured amount of jitter-The default is 250
milliseconds.

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♦ Number of incoming and outgoing calls disconnected with each cause code-The cause codes are
defined in the Call Control Application Programming Interface (CCAPI) and in the International
Telecommunication Union Telecommunication Standardization Sector (ITU-T) standard Q.850.

What Are IECs?

Cisco IOS generated internal error codes (IECs) are gateway-detected errors that cause the gateway to release or
refuse a call. IECs enhance troubleshooting for VoIP networks by helping to determine the source and reason for
call termination.

The collection of Cisco IOS generated IECs is described in Cisco VoIP Internal Error Codes. To decode internal
error codes, see the Voice Gateway Error Decoder for Cisco IOS at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/vtgemd.htm

Management of the Statistical Collection

The management of statistical collection involves time ranges, thresholds, storage capacities, and memory usage.
This section has the following subsections:

• What Are the Allowable Time Ranges?

• What Are Thresholds?
• What Are the Allowable Storage Capacities?
• How Is Memory Used?

What Are the Allowable Time Ranges?

The Voice Performance Statistics on Cisco Gateways feature enables you to configure time ranges to capture
statistics. The time ranges are as follows:

• From the last reset time to the present. You can examine the statistics using the show voice statistics
command and reset the statistics using the clear voice statistics csr command.
• By specific start and end time. That is, a set amount of minutes after the configuration time for
preparation of the resource allocation of the gateway.
• By periodic intervals, with an optional total duration. Allowable intervals are 5 minutes, 15 minutes, 30
minutes, 1 hour, and 1 day. The optional total duration is unlimited but must be a multiple of the specified
interval. For example, the interval could be 15 minutes, and the total duration could be 3 hours.

What Are Thresholds?

The following three thresholds can be configured to customize how you measure the voice signaling statistics for
your network configuration:

• Packet jitter
• Packet latency

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• Lost packets

These thresholds are all pre-configured with default settings. The jitter, latency, and lost packets thresholds only
apply to IP statistics. In addition, you can configure the minimum call duration (MCD) value for determining
which calls are measured during the statistics collection.

Packet Jitter

Jitter is a variation in the delay of received packets. At the sending side, packets are sent in a continuous stream,
spaced evenly apart. Because of network congestion, improper queueing, or configuration errors, this steady
stream can be interrupted by delays between packets.

You can specify the threshold at which a record will not be collected. For example, if you have set a threshold of
250 milliseconds and a delay exceeds that threshold, the message is not collected.

Packet Latency

Packet latency is the amount of time that it takes a packet to go from its source to its destination. You can specify
the threshold at which a record will not be collected. For example, the gateway can be configured to drop
messages that take more than 250 milliseconds to reach the destination.

Lost Packets

Lost packets are a result of jitter that is so great that it causes packets to be out of the range of the jitter buffer.
These packets are discarded. You can specify the threshold for lost packets in milliseconds.

Minimum Call Duration

Using the minimum call duration (MCD) value, you can configure the gateway to collect statistics for calls that
last a minimum amount of time. For example, if you configure the MCD value to 2 milliseconds, the gateway
counts the number of incoming or outgoing calls with a connect time less than 2 milliseconds.

What Are the Allowable Storage Capacities?

The Voice Performance Statistics on Cisco Gateways feature allows you to specify how long the gateway will
store the statistics. You can specify a number of days, hours, or minutes.

How Is Memory Used?

You can display how much system memory is being used when statistics are being collected, how much system
memory is available, and how much system memory is estimated for future use by using the show voice statistics
memory-usage command. The command displays all memory usage for accounting and signaling by fixed
interval and since a system reset or reboot. The output includes the number of call statistics records per interval,
each record size, the approximate memory used, and the allocated memory for future use.

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Management of the Archive Process

The FTP or syslog server archive process is used to download statistics to a file on the server for further
processing, presentation, and analysis. The download to the server is configured using the command-line interface
(CLI). When the specified end time of collection is reached, the gateway downloads the statistics data to the
provisioned server. Using FTP, the gateway formats the statistics in an ASCII file and transfers the file to a Cisco
Networking Services Performance Engine (CNS-PE). Using the syslog server, gateways send the information in
syslog messages, and you can specify the message size.

Note: Because of unreliable UDP transport, the integrity and completeness of the call statistics in the syslog
files are not guaranteed.
Figure: Syslog and FTP Servers and the CNS-PE shows the components as used by this feature.

Figure: Syslog and FTP Servers and the CNS-PE

You can format the output to display with specified record separators. The separator can be a space, tab, new line,
or ASCII character.

Display of Records and Time Ranges

You can display statistics by accounting method lists, by aggregation levels, by numbered intervals (time ranges),
and/or since the last system reset or reboot. This section has the following subsections:

• What Records Are Displayed Since System Reset or Reboot?

• What Time Ranges Are Displayed?

What Records Are Displayed Since System Reset or Reboot?

You can display the collected records since a system reset or reboot including accounting and/or signaling
(aggregation level), and intervals (time ranges). There are show commands to display all signaling statistics that
were collected since the last reset or reboot of the system. You can specify a concise or verbose display, and you
can configure the gateway to push the statistics to the FTP or syslog server.

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Displaying Accounting Statistics

You can use the show voice statistics csr since-reset accounting command to display the method list by
RADIUS server, PSTN incoming and outgoing records that have passed and failed, and the IP incoming and
outgoing records that have passed and failed.

Displaying Aggregation-Level Statistics

You can use the show voice statistics csr since-reset aggregation-level command to display all the collected
statistics for every aggregation level or just the statistics for a specific level (gateway, IP, PSTN, trunk group, or
voice port).

What Time Ranges Are Displayed?

You can use the show voice statistics interval-tag command to display the start and end times by a numbered
interval. To display the time ranges by voice port, you can use the show voice statistics csr interval aggregation
command.

Voice Interface Changes During Call-Statistics Collection

Periods
It is recommended that you do not change the voice interface configuration during the period when call statistics
are being collected. It is also recommended that during the period when call statistics are being collected, the
following configuration changes not take place:

• Adding or removing a PRI or DS1 group

• Adding or removing a trunk group
• Adding or removing a trunk in a trunk group

Note: It is recommended that any existing call-statistics collection be stopped and set to zero before any
configuration modification is made to any of the voice interfaces.
This section has the following subsections:

• Addition or Removal of a Voice Port

• Configuration Change of Any Trunk Group

Addition or Removal of a Voice Port

The following scenarios apply to a voice port whether or not it is in any trunk group:

• The addition of a PRI or DS1 group, Foreign Exchange Station (FXS), Foreign Exchange Office (FXO),
or ear and mouth (E&M) device.
• The removal of a PRI or DS1 group, FXS, FXO, or E&M device.

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If a new voice interface is added during any collection period, new entries that correspond to the new voice
interface are added in the statistics collected for that collection period.

If an existing voice interface is removed during any collection period, the statistics that correspond to that voice
interface are still kept in the set. The statistics are frozen (that is, nothing more is added) after the time that the
voice interface is removed. Gateways still send the statistics for the removed interface to the CNS-PE or syslog
server.

In either of the above scenarios, the statistics for PSTN ports include all the collected data at the DS1 or channel
associated signaling (CAS) level, except the statistics for interfaces added or removed during the collection
period.

Configuration Change of Any Trunk Group

The following scenarios apply when there is a configuration change of any trunk group:

• The addition or removal of a DS1 or CAS group into or from a trunk group.
♦ If you are adding a DS1 or CAS group to a trunk group during any collection period, the
collection process moves the associated statistics from the upper aggregation level (PSTN) to the
trunk-group level. The call statistics before the configuration change time are also totalled to the
statistics of the trunk-group level at the end of the collection period. In this case, the statistics of
the trunk-group level can exceed the limit. However, the PSTN-level statistic is still accurate.
♦ If you are removing a DS1 or CAS group from a trunk group during any collection period, the
collection process removes the trunk-group level of the PSTN aggregation. In contrast to the
scenario of adding a DS1 or CAS group, the statistic of the trunk-group level is under the limit.
• The addition or removal of a trunk group.
♦ If you are adding a new trunk group (one that contains a trunk or trunks) to a gateway during any
collection period, the existing statistics of all member trunks aggregate to the trunk-group level
statistic. That is, the statistic of the trunk-group level is over its limit. The PSTN-level call
statistics are still accurate.
♦ If you are removing an existing trunk group from a gateway during any collection period, the
existing statistics of all member trunks are totaled at the configuration change time. The statistics
of the trunk-group level and of the PSTN level are accurate.

Note: The inaccurate call statistics that can result from the four scenarios that are listed above are acceptable
because the transient information during the configuration change is often unusable.

Benefits of Voice Performance Statistics on Cisco Gateways

• Gateway call statistics can be audited or compared against the statistics of other network devices for
improved monitoring.
• Malfunctioning DSPs (DS1 only) can be discovered.
• Discrepancies between RADIUS records sent by the gateway and received and reported on the server can
be uncovered.
• Potential lost revenue can be highlighted.
• Call-success rates and accuracy of reports can be determined.

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This article contains the following procedures:

• Configuring the Duration and Time Periods of Call Statistics on the Gateway (required)
• Configuring the Gateway to Collect Signaling Statistics (required)
• Configuring the Gateway to Collect VoIP AAA Accounting Statistics (required)
• Configuring the FTP Server to Enable Archiving of Statistics from the Gateway (optional)

Note: If you need to obtain statistical information since reboot, the configuration should be stored in NVRAM
before you restart the gateway.
Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Summary of Configuration Tasks
♦ 1.1 Required Task for Collection of All Call Statistics
♦ 1.2 Required Task for Signaling Statistics
♦ 1.3 Optional Task for Signaling Statistics
♦ 1.4 Required Tasks for Accounting Statistics (Configured in This Order)
♦ 1.5 Optional Tasks for Both Signaling and Accounting Statistics (Configured
in Any Order)
• 2 Configuring the Duration and Time Periods of Call Statistics on the Gateway
• 3 Configuring the Gateway to Collect Call Statistics on a Periodic Basis
♦ 3.1 SUMMARY STEPS
♦ 3.2 DETAILED STEPS
• 4 Configuring the Gateway to Collect Call Statistics Since the Last Reset
♦ 4.1 SUMMARY STEPS
♦ 4.2 DETAILED STEPS
• 5 Configuring the Gateway to Collect Call Statistics for a Specific Time Interval
♦ 5.1 SUMMARY STEPS
♦ 5.2 DETAILED STEPS
• 6 Configuring the Gateway to Collect Signaling Statistics
♦ 6.1 Enabling the Gateway to Collect Signaling Statistics
◊ 6.1.1 SUMMARY STEPS
◊ 6.1.2 DETAILED STEPS
♦ 6.2 Configuring the Minimum Call Duration and Signaling Thresholds
◊ 6.2.1 SUMMARY STEPS
◊ 6.2.2 DETAILED STEPS
♦ 6.3 Disabling the Collection of Signaling Statistics
◊ 6.3.1 SUMMARY STEPS
◊ 6.3.2 DETAILED STEPS
♦ 6.4 Displaying the Signaling Statistics for Each Aggregation Level

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◊ 6.4.1 Displaying Signaling Statistics for All Aggregation Levels

◊ 6.4.2 SUMMARY STEPS
◊ 6.4.3 DETAILED STEPS
◊ 6.4.4 Displaying Gateway-Level Signaling Statistics
◊ 6.4.5 SUMMARY STEPS
◊ 6.4.6 DETAILED STEPS
◊ 6.4.7 Displaying VoIP-Level Signaling Statistics
◊ 6.4.8 SUMMARY STEPS
◊ 6.4.9 DETAILED STEPS
◊ 6.4.10 Displaying PSTN-Level Signaling Statistics
◊ 6.4.11 SUMMARY STEPS
◊ 6.4.12 DETAILED STEPS
◊ 6.4.13 Displaying Trunk-Group Level Signaling Statistics
◊ 6.4.14 SUMMARY STEPS
◊ 6.4.15 DETAILED STEPS
◊ 6.4.16 Displaying Voice-Port Level Signaling Statistics
◊ 6.4.17 SUMMARY STEPS
◊ 6.4.18 DETAILED STEPS
♦ 6.5 Clearing Signaling Statistics
◊ 6.5.1 SUMMARY STEPS
◊ 6.5.2 DETAILED STEPS
• 7 Configuring the Gateway to Collect VoIP AAA Accounting Statistics
♦ 7.1 Prerequisites
♦ 7.2 Restrictions
♦ 7.3 Enabling the Collection of VoIP AAA Accounting Statistics on the
Gateway
◊ 7.3.1 SUMMARY STEPS
◊ 7.3.2 DETAILED STEPS
♦ 7.4 Configuring a Designated Server Group for a Broadcast Method List
◊ 7.4.1 Prerequisites
◊ 7.4.2 SUMMARY STEPS
◊ 7.4.3 DETAILED STEPS
◊ 7.4.4 Troubleshooting Tips
♦ 7.5 Disabling the Collection of VoIP AAA Accounting Statistics
◊ 7.5.1 SUMMARY STEPS
◊ 7.5.2 DETAILED STEPS
♦ 7.6 Displaying the VoIP AAA Accounting Statistics
◊ 7.6.1 SUMMARY STEPS
◊ 7.6.2 DETAILED STEPS
♦ 7.7 Clearing the VoIP AAA Accounting Statistics
◊ 7.7.1 SUMMARY STEPS
◊ 7.7.2 DETAILED STEPS
♦ 7.8 Troubleshooting Tips for VoIP AAA Accounting Statistics

Summary of Configuration Tasks

There are two general areas of configuration-one for the collection of signaling statistics and one for the collection
of accounting statistics. The tasks required will depend on whether you configure the gateway to collect signaling
statistics only, accounting statistics only, or both signaling and accounting statistics.

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Required Task for Collection of All Call Statistics

Configure the duration or time period for when call statistics are collected on the gateway. See the Configuring
the Duration and Time Periods of Call Statistics on the Gateway.

Required Task for Signaling Statistics

Configure the gateway to support the collection of signaling statistics. See the Enabling the Gateway to Collect
Signaling Statistics.

Optional Task for Signaling Statistics

Configure the call statistics record signaling parameters, changing the default values as needed. See the
Configuring the Minimum Call Duration and Signaling Thresholds

Required Tasks for Accounting Statistics (Configured in This Order)

1. Configure the gateway to support the collection of accounting statistics. See the Enabling the Collection
of VoIP AAA Accounting Statistics on the Gateway.
2. Configure accounting on the gateway. Refer to the gw-accounting aaa command configuration in the
Voice Configuration Library.
3. Specify that the accounting update is new information. Refer to the aaa accounting update new-info
command configuration in the Cisco IOS Security Configuration Guide, and the Cisco IOS Security
Command Reference.
4. Define the AAA RADIUS server group. Refer to the aaa group server radius command configuration in
the Cisco IOS Security Configuration Guide, and the Cisco IOS Security Command Reference.
5. Define a designated broadcast accounting server group (accounting acknowledge broadcast command).
See the Configuring a Designated Server Group for a Broadcast Method List.
6. Define the RADIUS server host, port, key, and vendor specific attributes (VSAs). Refer to the Cisco IOS
Security Configuration Guide, and the Cisco IOS Security Command Reference.

Optional Tasks for Both Signaling and Accounting Statistics (Configured in Any Order)

Configure the FTP server or syslog server download. See the Configuring the Gateway to Archive Statistics to an
FTP Server and the Configuring the Gateway to Archive Statistics to a Syslog Server.

Note: Before configuring the gateway to archive statistics to an FTP server, you must first configure the FTP
server to support the archiving process. See the Configuring the FTP Server to Enable Archiving of
Statistics from the Gateway.

Configuring the Duration and Time Periods of Call Statistics on the

Gateway
Before you configure the gateway to collect call signaling statistics, VoIP AAA accounting statistics, or Cisco
VoIP internal error codes (IECs), you must first configure the duration and time periods for when the call
statistics are collected. There are three methods for collecting call statistics: periodic, since the last reset, and for
specific times.

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Note: These interval methods are mutually exclusive, meaning that the gateway can be configured for only
one collection interval at a time. The collection interval configured applies to all call statistics collected.
For example, if you configure the collection interval for a periodic interval, and you configure the
gateway to collect both signaling and VoIP AAA accounting statistics, then both types of statistics will
be collected on the periodic basis.
To configure the duration and time period of when call statistics will be collected on the gateway, see one of the
following sections:

• Configuring the Gateway to Collect Call Statistics on a Periodic Basis

• Configuring the Gateway to Collect Call Statistics Since the Last Reset
• Configuring the Gateway to Collect Call Statistics for a Specific Time Interval

Configuring the Gateway to Collect Call Statistics on a Periodic Basis

This task configures the gateway to collect call statistics on a periodic basis.

SUMMARY STEPS

1. enable
2. configure terminal
3. voice statistics time-range periodic interval hh:mm {days-of-week{Monday | Tuesday | Wednesday
|Thursday | Friday | Saturday | Sunday | daily | weekdays | weekend}} [end hh:mm{days-of-week
{Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday}}]
4. exit

DETAILED STEPS

Command or Action Purpose

Enables
privileged
enable EXEC mode.

1. Example: • Enter
your
Router> enable password
if
prompted.
configure terminal
Enters global
2. Example: configuration
mode.
Router# configure terminal
3. voice statistics time-range periodic interval hh:mm {days-of-week{Monday | Tuesday | Configures the
Wednesday |Thursday | Friday | Saturday | Sunday | daily | weekdays | weekend}} [end gateway to
hh:mm{days-of-week {Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | collect call
Sunday}}] statistics on a
periodic basis.

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Example:

Router(config)# voice statistics time-range periodic

60minutes start 12:00 days-of-week Monday end 12:00
days-of-week Friday
exit
Exits global
4. Example: configuration
mode.
Router(config)# exit

Configuring the Gateway to Collect Call Statistics Since the Last Reset
This task configures the gateway to collect call statistics since the last time the clear voice statistics command
was entered, or since the last time the gateway was rebooted.

SUMMARY STEPS

1. enable
2. configure terminal
3. voice statistics time-range since-reset
4. exit

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC mode.
1. Example:
• Enter your password if
prompted.
Router> enable
configure terminal

2. Example: Enters global configuration mode.

Router# configure terminal

voice statistics time-range since-reset Configures the gateway to collect call
statistics since the last reset or since
3. Example:
the last time the gateway was
rebooted.
Router(config)# voice statistics time-range since-reset
exit

4. Example: Exits global configuration mode.

Router(config)# exit

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Configuring the Gateway to Collect Call Statistics for a Specific Time

Interval
This task configures the gateway to collect call statistics for a specific time interval.

SUMMARY STEPS

1. enable
2. configure terminal
3. voice statistics time-range specific start hh:mm day month year end hh:mm day month year
4. exit

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC mode.
1. Example:
• Enter your password if
prompted.
Router> enable
configure terminal

2. Example: Enters global configuration mode.

Router# configure terminal

voice statistics time-range specific start hh:mm day month year end
hh:mm day month year
Configures the gateway to collect call
3. Example: statistics for a specific configured time
period.
Router(config)# voice statistics time-range
specific start 10:00 1 January 2004
end 12:00 2 January 2004
exit

4. Example: Exits global configuration mode.

Router(config)# exit

Configuring the Gateway to Collect Signaling Statistics

This section describes how to configure the gateway to collect signaling statistics. This section documents the
following tasks:

• Enabling the Gateway to Collect Signaling Statistics

• Configuring the Minimum Call Duration and Signaling Thresholds
• Disabling the Collection of Signaling Statistics
• Displaying the Signaling Statistics for Each Aggregation Level

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• Clearing Signaling Statistics

Enabling the Gateway to Collect Signaling Statistics

This task describes to how to enable the gateway to collect signaling statistics.

SUMMARY STEPS

1. enable
2. configure terminal
3. voice statistics type csr signaling
4. voice statistics max-storage-duration {day | hour value| minute value}
5. voice statistics display-format separator {space | tab | new-line | char char}
6. exit

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC mode.
1. Example:
• Enter your password if
prompted.
Router> enable
configure terminal Example:
2. Enters global configuration mode.
Router# configure terminal
Enables the collection of signaling
statistics.

voice statistics type csr signaling Note: To enable the collection of

both signaling and VoIP
3. Example: AAA accounting statistics on
the gateway, enter the
Router(config)# voice statistics type
csr signaling
command without the
signaling keyword as
follows: voice statistics type
csr.
4. voice statistics max-storage-duration {day value| hour value | (Optional) Configures the maximum
minute value} Example: storage time in system memory of the
gateway. The keywords and argument
Router(config)# voice statistics max-storage-duration are as follows:
minute 60
• day-Number of days. The
value argument has a valid
range from 0 to 365.
• hour-Number of hours. The
value argument has a valid

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range from 0 to 720.

• minute-Number of minutes.
The value argument has a valid
range from 0 to 1440.

Note: This command also applies to

the collection of VoIP
internal error codes (IECs).
voice statistics display-format separator {space | tab | new-line |
char char} Example: (Optional) Specifies the way that
5. displayed information is separated. The
Router(config)# voice statistics display-format default is a comma (,).
separator new-line
exit

6. Example: Exits global configuration mode.

Router(config)# exit

Configuring the Minimum Call Duration and Signaling Thresholds

The signaling parameters include minimum call duration, as well as thresholds for lost packet information, packet
latency information, and packet jitter information. These parameters have default values so no configuration is
required. However, you can customize any or all of these parameters as needed for your network configuration.

SUMMARY STEPS

1. enable
2. configure terminal
3. voice statistics field-params mcd value
4. voice statistics field-params lost-packet value
5. voice statistics field-params packet-latency value
6. voice statistics field-params packet-jitter value
7. exit

DETAILED STEPS

Command or Action Purpose

enable
Enables privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
configure terminal

2. Example: Enters global configuration mode.

Router# configure terminal

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voice statistics field-params mcd value Configures the minimum call duration (MCD) for
collecting voice call statistics in milliseconds. Valid
3. Example: values are from 0 to 30 milliseconds. The default is
2 milliseconds. This value applies to both IP and
Router(config)# voice statistics field-params
mcd 10
PSTN statistics.
voice statistics field-params lost-packet value Configures the lost voice packet threshold for
collecting voice call statistics in milliseconds. Valid
4. Example: values are from 0 to 65535 milliseconds. The
default is 1000 milliseconds. This value applies to
Router(config)# voice statistics field-params
lost-packet 5000
IP statistics only.
'voice statistics field-params packet-latency value Configures the voice packet-latency threshold
parameter for voice call statistics in milliseconds.
5. Example: Valid values are from 0 to 500 milliseconds. The
default is 250 milliseconds. This value applies to IP
Router(config)# voice statistics field-params
packet-latency 200
statistics only.
voice statistics field-params packet-jitter value Configures the voice packet-jitter threshold
parameter for voice call statistics in milliseconds.
6. Example: Valid values are from 0 to 1000 milliseconds. The
default is 250 milliseconds. This value applies to IP
Router(config)# voice statistics field-params
packet-jitter 500
statistics only.
exit

7. Example: Exits global configuration mode.

Router(config)# exit

Disabling the Collection of Signaling Statistics

This task disables the collection of signaling statistics.

SUMMARY STEPS

1. enable
2. configure terminal
3. no voice statistics type csr signaling
4. exit

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC mode.
1. Example:
• Enter your password if
prompted.
Router> enable

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configure terminal

2. Example: Enters global configuration mode.

Router# configure terminal

Disables the collection of signaling
statistics.

no voice statistics type csr signaling Note: If the gateway is configured

to collect both signaling and
3. Example: VoIP AAA accounting
statistics, the accounting
Router(config)# no voice statistics type csr signaling statistics will continue to be
collected after the signaling
statistics collection is
disabled.
exit

4. Example: Exits global configuration mode.

Router(config)# exit

Displaying the Signaling Statistics for Each Aggregation Level

Signaling statistics can be collected and displayed for all aggregation levels. To display signaling statistics for the
different aggregation levels, see the following sections:

• Displaying Signaling Statistics for All Aggregation Levels

• Displaying Gateway-Level Signaling Statistics
• Displaying VoIP-Level Signaling Statistics
• Displaying PSTN-Level Signaling Statistics
• Displaying Trunk-Group Level Signaling Statistics
• Displaying Voice-Port Level Signaling Statistics

All commands in this section are entered in privileged EXEC mode. The statistics displayed are based on the time
range configured using the voice statistics time-range command. For example, if you set the time range to
specify that the gateway collects statistics only since the last reset, then these displays show only the statistics
since the gateway was last reset or rebooted.

With these commands, you can specify that the display shows either verbose or concise information. The verbose
display shows all fields contained in the call statistics records, while the concise display shows only output that
contains total calls, answered calls, and answered call duration. The verbose display mode is enabled by default.

In addition, you can specify that the gateway push the statistics display from the console to an FTP or syslog
server. To configure the gateway to support pushing statistics to an FTP or syslog server, see the Managing the
Collection of Voice Statistics.

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Displaying Signaling Statistics for All Aggregation Levels

This task displays signaling statistics for all aggregation levels.

SUMMARY STEPS

1. enable
2. show voice statistics interval-tag
3. show voice statistics csr interval tag-number aggregation all[mode {concise | verbose}] [push {all |
ftp | syslog}]
4. show voice statistics csr since-reset aggregation-level all [mode {concise | verbose}] [push {all | ftp |
syslog}]

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC
mode.
1. Example:
• Enter your password
Router> enable if prompted.
show voice statistics interval-tag Displays the configured
interval numbers. This
2. Example: command is necessary to
obtain the tag number
Router# show voice statistics interval-tag required in the next step.
Displays signaling statistics
for all aggregation levels for
a given interval.

Note: This command is

show voice statistics csr intervaltag-number aggregation all [mode valid only if the
{concise | verbose}] [push {all | ftp | syslog}] voice statistics
time-range
3. Example: command is
configured to
Router# show voice statistics csr interval 102
aggregation all
support either
periodic statistics
collection or
statistics collection
for a specific time
period.
4. show voice statistics csr since-reset aggregation-level all [mode Displays signaling statistics
{concise | verbose}] [push {all | ftp | syslog}] for all aggregation levels
since the last reset or reboot
Example: of the gateway.

Router# show voice statistics csr since-reset Note:

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aggregation-level all This command is
valid only if the
voice statistics
time-range
command is
configured to the
since-reset value.

Displaying Gateway-Level Signaling Statistics

This task displays gateway-level signaling statistics.

SUMMARY STEPS

1. enable
2. show voice statistics interval-tag
3. show voice statistics csr interval tag-number aggregation gateway [mode {concise | verbose}] [push
{all | ftp | syslog}]
4. show voice statistics csr since-reset aggregation-level gateway [mode {concise | verbose}] [push {all |
ftp | syslog}]

DETAILED STEPS

Command or Action Purpose

enable
Enables privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
show voice statistics interval-tag
Displays the configured interval numbers.
2. Example: This command is necessary to obtain the
tag number required in the next step.
Router# show voice statistics interval-tag
Displays the gateway-wide level statistics
show voice statistics csr interval tag-number aggregation for a given interval.
gateway [mode {concise | verbose}] [push {all | ftp | syslog}]
Note: This command is valid only if
3. Example: the voice statistics time-range
command is configured to
Router# show voice statistics csr interval 102 support either periodic statistics
aggregation gateway collection or statistics collection
for a specific time period.
4. show voice statistics csr since-reset aggregation-level gateway Displays the gateway-wide level statistics
[mode {concise | verbose}] [push {all | ftp | syslog}] Example: since the last reset or reboot of the
gateway.
Router# show voice statistics csr since-reset
aggregation-level gateway Note:

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This command is valid only if

the voice statistics time-range
command is configured to the
since-reset value.

Displaying VoIP-Level Signaling Statistics

This task displays VoIP-level signaling statistics.

SUMMARY STEPS

1. enable
2. show voice statistics interval-tag
3. show voice statistics csr interval tag-number aggregation ip [mode {concise | verbose}] [push {all |
ftp | syslog}]
4. show voice statistics csr since-reset aggregation-level ip [mode {concise | verbose}] [push {all | tp |
syslog}]

DETAILED STEPS

Command or Action Purpose

Enables privileged
enable EXEC mode.
1. Example:
• Enter your
password if
Router> enable
prompted.
show voice statistics interval-tag Displays the configured
interval numbers. This
2. Example: command is necessary
to obtain the tag number
Router# show voice statistics interval-tag required in the next step.
3. show voice statistics csr interval tag-number aggregation ip ['mode {concise | Displays the VoIP
verbose}] [push '{all | ftp | syslog}] interface-level statistics
for a given interval.
Example:
Note: This command
Router# show voice statistics csr interval 102 aggregation ip is valid only if
the voice
statistics
time-range
command is
configured to
support either
periodic
statistics
collection or
statistics

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collection for a
specific time
period.
Displays the VoIP-level
statistics since the last
reset or reboot of the
gateway.
show voice statistics csr since-reset aggregation-level ip [mode {concise |
verbose}] [push {all | ftp | syslog}] Note: This command
is valid only if
4.
Example: the voice
statistics
Router# show voice statistics csr since-reset aggregation-level ip time-range
command is
configured to
the since-reset
value.

Displaying PSTN-Level Signaling Statistics

This task displays PSTN-level signaling statistics.

SUMMARY STEPS

1. enable
2. show voice statistics interval-tag
3. show voice statistics csr interval tag-number aggregation pstn [mode {concise | verbose}] [push {all |
ftp | syslog}]
4. show voice statistics csr since-reset aggregation-level pstn [mode {concise | verbose}] [push {all | ftp
| syslog}]

DETAILED STEPS

Command or Action Purpose

Enables privileged
EXEC mode.
enable Example:
1.
• Enter your
Router> enable
password if
prompted.
2. show voice statistics interval-tag Example: Displays the
configured interval
Router# show voice statistics interval-tag numbers.

• This
command is
necessary to
obtain the tag

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number
required in the
next step.
Displays the telephone
interface level
statistics for a given
interval.

Note: This
command is
valid only if
show voice statistics csr interval tag-number aggregation pstn [mode {concise | the voice
verbose}] [push {all | ftp | syslog}] statistics
time-range
3.
Example: command is
configured
Router# show voice statistics csr interval 102 aggregation pstn to support
either
periodic
statistics
collection or
statistics
collection
for a specific
time period.
Displays the
PSTN-level statistics
since the last reset or
reboot of the gateway.

show voice statistics csr since-reset aggregation-level all pstn [mode {'concise | Note: This
verbose}] [push {all | ftp | syslog}] command is
valid only if
4.
Example: the voice
statistics
Router# show voice statistics csr since-reset aggregation-level pstn time-range
command is
configured
to the
since-reset
value.

Displaying Trunk-Group Level Signaling Statistics

This task displays trunk-group level signaling statistics.

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SUMMARY STEPS

1. enable
2. show voice statistics interval-tag
3. show voice statistics csr interval tag-number aggregation trunk-group {all | trunk-group-label} [mode
{concise | verbose}] [push {all | ftp | syslog}]
4. show voice statistics csr since-reset aggregation-level trunk-group {all | trunk-group-label} [mode
{concise | verbose}] [push {all | ftp | syslog}]

DETAILED STEPS

Command or Action Purpose

Enables privileged EXEC
enable mode.
1. Example: • Enter your
password if
Router> enable
prompted.
show voice statistics interval-tag Displays the configured
interval numbers. This
2. Example: command is necessary to
obtain the tag number
Router# show voice statistics interval-tag required in the next step.
Displays the trunk-group
level statistics for a given
interval. Display statistics
can be specified for a single
trunk group or for all trunk
groups.

show voice statistics csr interval tag-number aggregation group {all | Note: This command is
trunk-group-label} [mode {concise | verbose}] [push {all | ftp | syslog}] valid only if the
voice statistics
3. Example: time-range
command is
Router# show voice statistics csr interval 102
aggregation trunk-group 20
configured to
support either
periodic statistics
collection or
statistics
collection for a
specific time
period.
4. show voice statistics csr since-reset aggregation-level trunk-group {all | Displays the trunk-group
trunk-group-label} [mode {concise | verbose}] [push {all | ftp | syslog}] level statistics since the last
reset or reboot of the
Example: gateway. You can display
statistics for a specific trunk
Router# show voice statistics csr since-reset group or for all trunk

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aggregation-level trunk-group all groups.

Note: This command is

valid only if the
voice statistics
time-range
command is
configured to the
since-reset value.

Displaying Voice-Port Level Signaling Statistics

This task displays voice-port level signaling statistics.

SUMMARY STEPS

1. enable
2. show voice statistics interval-tag
3. show voice statistics csr interval tag-number aggregation voice-port {voice-port-label | all} [mode
{concise | verbose}] [push {all | ftp | syslog}]
4. show voice statistics csr since-reset aggregation-level voice-port {all | voice-port-label} [mode
{concise | verbose}] [push {all | ftp | syslog}]

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC mode.
1. Example:
• Enter your password if
prompted.
Router> enable
show voice statistics interval-tag Displays the configured interval
numbers. This command is necessary to
2. Example:
obtain the tag number required in the
next step.
Router# show voice statistics interval-tag
Displays voice-port level statistics for a
given interval. You can display statistics
show voice statistics csr interval tag-number aggregation for a specific voice port or for all voice
voice-port {voice-port-label | all} [mode {concise | verbose}] ports.
[push {all | ftp | syslog}]
Note: This command is valid only if
3.
Example: the voice statistics
time-range command is
Router# show voice statistics csr interval 102 configured to support either
aggregation voice-port all periodic statistics collection or
statistics collection for a
specific time period.

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Displays the voice-port level statistics

show voice statistics csr since-reset aggregation-level voice-port since the last reset or reboot of the
{all | voice-port-label} [mode {concise | verbose}] [push {all | ftp | gateway. You can display statistics for a
syslog} specific voice port or for all voice ports.
4.
Example: Note: This command is valid only if
the voice statistics
Router# show voice statistics csr since-reset time-range command is
aggregation-level voice-port all configured to the since-reset
value.

Clearing Signaling Statistics

This task clears signaling statistics from the gateway.

SUMMARY STEPS

1. enable
2. clear voice statistics csr signaling

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC mode.
1. Example:
• Enter your password if
prompted.
Router> enable
clear voice statistics csr signaling

2. Example: Clears all signaling statistics.

Router# clear voice statistics csr signaling

Configuring the Gateway to Collect VoIP AAA Accounting

Statistics
Using this feature, statistics can be collected to tally accounting records on billing servers (RADIUS) and on
voice gateways based on call legs (both inbound and outbound). The statistics collected track whether calls were
successfully accounted for based on the acknowledgement messages from designated billing or accounting
servers.

This section shows you how to configure the collection of accounting statistics on the gateway. This section
documents the following tasks:

• Enabling the Collection of VoIP AAA Accounting Statistics on the Gateway

• Configuring a Designated Server Group for a Broadcast Method List

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• Disabling the Collection of VoIP AAA Accounting Statistics
• Displaying the VoIP AAA Accounting Statistics
• Clearing the VoIP AAA Accounting Statistics

Prerequisites
The definition of the AAA method list for accounting, the server groups, and the RADIUS servers should be
configured. For more information, refer to Configuring AAA for Cisco Voice Gateways.

Restrictions
You can define "pass" criteria for calls on the basis of method lists but not on the basis of server groups. For
broadcast method lists, if the gateway attempts to access multiple server groups simultaneously, additional
configuration is needed. See the Configuring a Designated Server Group for a Broadcast Method List.

Enabling the Collection of VoIP AAA Accounting Statistics on the Gateway

This task enables the collection of accounting statistics on the gateway.

SUMMARY STEPS

1. enable
2. configure terminal
3. voice statistics type csr accounting
4. voice statistics accounting method method-list-name pass start-interim-stop | start-stop | stop-only}
5. voice statistics max-storage-duration {day value | hour value | minute value}
6. voice statistics display-format separator {space | tab | new-line | char char}
7. exit

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC mode.
1. Example: • Enter your password if
prompted.
Router> enable
configure terminal
Enters global configuration
2. Example: mode.
Router# configure terminal
3. voice statistics type csr accounting Enables the collection of VoIP
AAA accounting statistics.

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Example: Note: To enable the collection

of both accounting and
Router(config)# voice statistics type csr signaling statistics on
accounting the gateway, enter the
command without the
accounting keyword,
as follows: voice
statistics type csr.
Configures the method-list pass
criteria.

voice statistics accounting method method-list-name pass Note: The method-list-name

{start-interim-stop | start-stop | stop-only} argument is the same as
that configured using
4. Example: the method command
in gateway-accounting
Router(config)# voice statistics accounting method AAA configuration
h323 pass stop-only mode. You can have
multiple method lists
configured on a
gateway at one time.
(Optional) Configures the
maximum storage time in system
memory of the gateway. The
keywords and argument are as
follows:

• day-Number of days.
The value argument has a
voice statistics max-storage-duration {day value| hour value | minute valid range from 0 to
value} 365.
• hour-Number of hours.
5. Example: The value argument has a
valid range from 0 to
Router(config)# voice statistics max-storage-duration 720.
minute 60 • minute-Number of
minutes. The value
argument has a valid
range from 0 to 1440.

Note: This command also

applies to the collection
of VoIP internal error
codes (IECs).
6. voice statistics display-format separator {space | tab | new-line | char (Optional) Specifies the way in
char} which displayed information is
separated. The default is a
Example: comma (,).

Router(config)# voice statistics display-format

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separator new-line
exit

7. Example: Exits global configuration mode.

Router(config)# exit

Configuring a Designated Server Group for a Broadcast Method List

This task is required if accounting CSRs need to be collected for a gateway that is configured for a broadcast
method list. See Configuring the Gateway to Collect VoIP AAA Accounting Statistics. It is possible to set all the
server groups in a method list for monitoring acknowledgements.

Prerequisites

The collection of accounting statistics should be enabled on the gateway. The pass criteria for the method list
must already be defined.

SUMMARY STEPS

1. enable
2. configure terminal
3. aaa group server radius name
4. accounting acknowledge broadcast
5. end
6. show voice statistics | begin aaa group server

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC mode.
1. Example:
• Enter your password if
prompted.
Router> enable
configure terminal
Enters global configuration
2. Example:
mode.
Router# configure terminal
aaa group server radius name Groups different RADIUS server
hosts into distinct lists and
3. Example: distinct methods and enters server
group RADIUS configuration
Router(config)# aaa group server radius billing-grp mode.
4. accounting acknowledge broadcast Enables the accounting broadcast
functionality for the server

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Example: groups configured in Step 3.

Router(config-sg-radius)# accounting acknowledge broadcast

end
Ends the current configuration
5. Example: session and returns to privileged
EXEC mode.
Router(config-sg-radius)# end
show voice statistics | begin aaa group server
Displays the AAA group server
6. Example:
and its configuration.
Router# show voice statistics | begin aaa group server

Troubleshooting Tips

Acknowledgements of only designated server groups are considered when deciding whether the accounting for a
given call leg is successful. If more than one server group is configured as designated, the gateway considers the
response from all server groups in deciding whether the call leg accounting is successful.

Disabling the Collection of VoIP AAA Accounting Statistics

This task disables the collection of VoIP AAA accounting statistics.

SUMMARY STEPS

1. enable
2. configure terminal
3. no voice statistics type csr accounting
4. exit

DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC mode.
1. Example:
• Enter your password if
prompted.
Router> enable
configure terminal

2. Example: Enters global configuration mode.

Router# configure terminal

3. no voice statistics type csr accounting Disables the collection of accounting
statistics.
Example:

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview
Router(config)# no voice statistics type csr accounting Note: If the gateway is configured
to collect both VoIP AAA
accounting statistics and
signaling statistics, the
signaling statistics will
continue to be collected after
the accounting statistics
collection is disabled.
exit

4. Example: Exits global configuration mode.

Router(config)# exit

Displaying the VoIP AAA Accounting Statistics

After the gateway has been configured to collect VoIP AAA accounting statistics, you can display all accounting
statistics or accounting statistics for a specific method list.

All commands in this section are entered in privileged EXEC mode. The statistics displayed are based on the time
range configured using the voice statistics time-range command. For example, if you set the time range to
specify that the gateway to collect statistics only since the last reset, then these displays will show only the
statistics since the gateway was last reset or rebooted.

With these commands, you can specify that the gateway push the statistics display from the console to an FTP or
syslog server. To configure the gateway to support pushing statistics to an FTP or syslog server, see the Managing
the Collection of Voice Statistics.

SUMMARY STEPS

1. enable
2. show voice accounting method [method-list-name]
3. show voice statistics csr interval tag-number accounting {all | method-list method-list-name} [push
{all | ftp | syslog}]
4. show voice statistics csr since-reset accounting {all | method-list method-list-name} [push {all | ftp |
syslog}]

DETAILED STEPS

Command or Action Purpose

1. enable Enables
privileged
Example: EXEC mode.

Router> enable • Enter

your
password
if

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 Cisco IOS Voice Troubleshooting and Monitoring -- Call Flow Overview

prompted.
Displays
show voice accounting method {method-list-name} connectivity
status
2. Example: information
for accounting
Router# show voice accounting method mll
method lists.
Displays the
VoIP AAA
accounting
statistics for
show voice statistics csr interval tag-number accounting {all | method-list the specified
method-list-name} [push {all | ftp | syslog}] interval. You
3. can display all
Example: accounting
statistics or
Router# show voice statistics csr interval 10 accounting all
accounting
statistics for a
specific
method list.
Displays all
VoIP AAA
accounting
statistics since
show voice statistics csr since-reset accounting {all | method-list method-list-name} [push the last reset or
{all | ftp | syslog}] reboot of the
gateway. You
4.
Example: can display all
accounting
Router# show voice statistics csr since-reset accounting method-list h323 statistics or
accounting
statistics for a
specific
method list.
Displays
show voice accounting response pending information
regarding
5. Example: pending VoIP
AAA
Router# show voice accounting response pending accounting
responses.

Clearing the VoIP AAA Accounting Statistics

This task describes how to clear the VoIP AAA accounting statistics.

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SUMMARY STEPS

1. enable
2. clear voice statistics csr accounting
3. clear voice accounting method method-list-name

DETAILED STEPS

Command or Action Purpose

enable
Enables privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
clear voice statistics csr accounting

2. Example: Clears all accounting statistics.

Router# clear voice statistics csr accounting

clear voice accounting method method-list-name
Clears accounting statistics for a specific
3. Example:
accounting method.
Router# clear voice accounting method h323

Troubleshooting Tips for VoIP AAA Accounting Statistics

If any of the following messages is displayed, proceed with the solution shown.

• Message: "Either specific or periodic time-range has existed."

Solution: Delete any previously configured specific or periodic time range.

• Message: "Ending time must be greater than starting time."

Solution: Make sure that the configured end time is later than the start time for the time range configured.

• Message: "Starting time must be future time."

Solution: Make sure that the configured start time is in the future.

If accounting statistics are not being collected properly, the best place to start troubleshooting is by verifying your
configurations as follows:

Router# show running-config | include voice statistics

voice statistics type csr
voice statistics accounting method h323 pass stop-only
! Specifies the pass criteria.
voice statistics time-range since-reset
Router# show running-config | include aaa

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aaa new-model
aaa accounting connection h323 start-stop group radius
! Specifies the method list.
aaa session-id common
gw-accounting aaa
! Enables accounting on the gateway.
radius-server host 1.6.10.203 auth-port 1645 acct-port 1646
! Specifies RADIUS server IP address.

If your configurations are correct, turn on debugging with the following debug commands and check the output.
You must turn on all three commands:

• debug isdn q931

• debug radius accounting
• debug voip-aaa

As long as accounting and signaling statistics are being collected, the output from these three debug commands
will display on the console.

The following sample output shows that the accounting statistics are not being properly collected by the RADIUS
server:

*Nov 22 14:54:49.350: ISDN Se6/0:15 Q931: RX <- SETUP pd = 8 callref = 0x125E

Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Called Party Number i = 0x80, '11'
Plan:Unknown, Type:Unknown
!
Router#55:02.366: RADIUS: acct-delay-time for 4067CADC (at 4067CDF6) now 10
*Nov 22 14:55:04.366: RADIUS: Retransmit to (10.6.10.203:1645,1646) for id 21669/117
*Nov 22 14:55:04.366: RADIUS(0000053B): Retransmit id 21669/117
*Nov 22 14:55:04.366: RADIUS: acct-delay-time for 40278B3C (at 40278D04) now 15
*Nov 22 14:55:07.366: RADIUS: Retransmit to (10.6.10.203:1645,1646) for id 21669/118
*Nov 22 14:55:07.366: RADIUS(0000053B): Retransmit id 21669/118
*Nov 22 14:55:07.366: RADIUS: acct-delay-time for 4067CADC (at 4067CDF6) now 15
*Nov 22 14:55:09.366: RADIUS: Tried all servers.
*Nov 22 14:55:09.366: RADIUS: No valid server found. Trying any viable server.

The line above indicates that the RADIUS server is unreachable.

*Nov 22 14:55:09.366: RADIUS: Tried all servers.

*Nov 22 14:55:09.366: RADIUS: No response from (10.6.10.203:1645,1646) for id 21669/119
*Nov 22 14:55:09.366: RADIUS/DECODE: parse response no app start; FAIL
*Nov 22 14:55:09.366: RADIUS/DECODE: parse response; FAIL
*Nov 22 14:55:12.366: RADIUS: Tried all servers.
*Nov 22 14:55:12.366: RADIUS: No valid server found. Trying any viable server.

The line above indicates that the RADIUS server is not found.

*Nov 22 14:55:12.366: RADIUS: Tried all servers.

*Nov 22 14:55:12.366: RADIUS: No response from (10.6.10.203:1645,1646) for id 21669/120
*Nov 22 14:55:12.366: RADIUS/DECODE: parse response no app start; FAIL
*Nov 22 14:55:12.366: RADIUS/DECODE: parse response; FAIL

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*Nov 22 14:55:12.366: voip_process_acct_reply(1339):
*Nov 22 14:55:12.366: voip_process_acct_reply(1339): event_message->type=0x210, msg_t=2, rsp=2
*Nov 22 14:55:12.366: voip_process_acct_reply: acct notification call back for method=h323
*Nov 22 14:55:12.366: acct_notif_cleanup:
*Nov 22 14:55:12.366: acct_ntf_deregistration:
*Nov 22 14:55:12.366: acct_ntf_deregistration: deregister with AAA EM, rsp_t=0x4,ev_t=0x210
*Nov 22 14:55:12.366: acct_notif_cleanup: unlock adb
*Nov 22 14:55:12.366: voip_aaa_unlock_adb: uid(1339) count=0
*Nov 22 14:55:12.366: voip_aaa_cleanup_adb: dealloc uid (1339)
*Nov 22 14:55:12.366: voip_aaa_acct_get_dynamic_attrs: No cdb found from cdb tree

The following sample output shows that the RADIUS server was authenticated:

*Nov 22 14:56:46.006: ISDN Se6/0:15 Q931: RX <- SETUP pd = 8 callref = 0x125F

Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Called Party Number i = 0x80, '11'
Plan:Unknown, Type:Unknown
*Nov 22 14:56:46.010: voip_start_ccapi_accounting(784):
*Nov 22 14:56:46.010: voip_start_accounting_internal:
*Nov 22 14:56:46.010: voip_start_accounting_internal(784): peer_tag=100
*Nov 22 14:56:46.010: get_acct_params: suppressed=0
*Nov 22 14:56:46.010: get_acct_params(784): Use method "h323" set by global config.
*Nov 22 14:56:46.014: method:
*Nov 22 14:56:46.014: cdrtag:
*Nov 22 14:56:46.014: voip_start_accounting_internal: Getting new uid
*Nov 22 14:56:46.014: voip_alloc_aaa_uid
*Nov 22 14:56:46.014: voip_aaa_acct_get_retrieved_attrs
*Nov 22 14:56:46.014: voip_aaa_acct_get_nas_port_details:
*Nov 22 14:56:46.014: get_nas_port: avail=1 type=4 nas-port=ISDN 6/0:D:1
*Nov 22 14:56:46.014: voip_aaa_lock_adb: uid(1341) count=1
*Nov 22 14:56:46.014: voip_start_accounting_internal: UID=1341
*Nov 22 14:56:46.014: voip_start_accounting_internal: Telephony Leg
*Nov 22 14:56:46.014: voip_start_accounting_internal(784):
*Nov 22 14:56:46.014: calling num :
*Nov 22 14:56:46.014: called num : 11
*Nov 22 14:56:46.014: account num :
*Nov 22 14:56:46.014: setup time : *14:56:46.014 PST Fri
*Nov 22 14:56:46.014: gateway id : Router.cisco2.com
*Nov 22 14:56:46.014: connection id : 82831163 FDA411D6 8660B639 91DC0E5F
*Nov 22 14:56:46.014: call origin : answer
*Nov 22 14:56:46.014: call type : Telephony
*Nov 22 14:56:46.014: incoming conn id: 82831163 FDA411D6 8660B639 91DC0E5F
*Nov 22 14:56:46.018: RADIUS(0000053D): sending
*Nov 22 14:56:46.018: RADIUS(0000053D): Send Accounting-Request to 10.6.10.203:1646 id 121, len 462
*Nov 22 14:56:46.018: RADIUS: authenticator C7 53 14 06 45 F2 49 DF - 53 D8 90 B3 1C D1 74 03
*Nov 22 14:56:46.018: RADIUS: Acct-Session-Id [44] 10 "0000084C"
*Nov 22 14:56:46.018: RADIUS: Vendor, Cisco [26] 57
*Nov 22 14:56:46.018: RADIUS: h323-setup-time [25] 51 "h323-setup-time=*14:56:46.014 PST
*Nov 22 14:56:46.018: RADIUS: Vendor, Cisco [26] 36
*Nov 22 14:56:46.018: RADIUS: h323-gw-id [33] 30 "h323-gw-id=Router.cisco2.com"
*Nov 22 14:56:46.018: RADIUS: Vendor, Cisco [26] 56
*Nov 22 14:56:46.018: RADIUS: Conf-Id [24] 50 "h323-conf-id=82831163 FDA411D6 8660B639 9
*Nov 22 14:56:46.018: RADIUS: Vendor, Cisco [26] 31
*Nov 22 14:56:46.018: RADIUS: h323-call-origin [26] 25 "h323-call-origin=answer"
*Nov 22 14:56:46.018: RADIUS: Vendor, Cisco [26] 32
*Nov 22 14:56:46.018: RADIUS: h323-call-type [27] 26 "h323-call-type=Telephony"

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Accounting-response, len 20
!

Router received response from RADIUS server.

!
**Nov 22 14:56:49.022: RADIUS: authenticated 08 C6 FC 0F 31 1D FA EA - 68 A7 5D 48 6F 47 96 FA
*Nov 22 14:56:49.022: voip_process_acct_reply(1341):
*Nov 22 14:56:49.022: voip_process_acct_reply(1341): event_message->type=0x210, msg_t=2, rsp=1
*Nov 22 14:56:49.022: voip_process_acct_reply: acct notification call back for method=h323
*Nov 22 14:56:49.022: acct_notif_cleanup:
*Nov 22 14:56:49.022: acct_ntf_deregistration:
*Nov 22 14:56:49.022: acct_ntf_deregistration: deregister with AAA EM, rsp_t=0x4, ev_t=0x210
*Nov 22 14:56:49.022: acct_notif_cleanup: unlock adb
*Nov 22 14:56:49.022: voip_aaa_unlock_adb: uid(1341) count=0
*Nov 22 14:56:49.022: voip_aaa_cleanup_adb: dealloc uid (1341)
*Nov 22 14:56:49.022: voip_aaa_acct_get_dynamic_attrs: No cdb found from cdb tree

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This article describes how to manage the collection of voice statistics on the gateway and documents the
following tasks:

• Configuring the FTP Server to Enable Archiving of Statistics from the Gateway
• Configuring the Gateway to Archive Statistics to an FTP Server
• Configuring the Gateway to Archive Statistics to a Syslog Server
• Displaying Memory Usage
• Displaying All Statistics and Pushing Them to an FTP or Syslog Server
• Clearing the Collected Call Statistics
• Monitoring the Statistical Reporting

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 Configuring the FTP Server to Enable Archiving of Statistics from the
Gateway
♦ 1.1 Prerequisites
◊ 1.1.1 FTP Server
◊ 1.1.2 FTP Service Port
◊ 1.1.3 User Account and File Directory
• 2 Configuring the Gateway to Archive Statistics to an FTP Server
♦ 2.1 SUMMARY STEPS
♦ 2.2 DETAILED STEPS
♦ 2.3 Example
• 3 Configuring the Gateway to Archive Statistics to a Syslog Server
♦ 3.1 Prerequisites
♦ 3.2 SUMMARY STEPS
♦ 3.3 DETAILED STEPS
• 4 Displaying Memory Usage
♦ 4.1 SUMMARY STEPS
♦ 4.2 DETAILED STEPS
• 5 Displaying All Statistics and Pushing Them to an FTP or Syslog Server
♦ 5.1 SUMMARY STEPS
♦ 5.2 DETAILED STEPS
• 6 Clearing the Collected Call Statistics
♦ 6.1 Restrictions

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♦ 6.2 SUMMARY STEPS

♦ 6.3 DETAILED STEPS
♦ 6.4 Troubleshooting Tips
• 7 Monitoring the Statistical Reporting
♦ 7.1 Using Debug Commands for Monitoring Gateway Reporting
◊ 7.1.1 Example of Record Collection Between Intervals
◊ 7.1.2 Example of a Voice Call Going Through the Gateway
♦ 7.2 Using Cause Code Statistics
◊ 7.2.1 Prerequisites
◊ 7.2.2 Restrictions
♦ 7.3 SUMMARY STEPS
♦ 7.4 DETAILED STEPS
◊ 7.4.1 Example
◊ 7.5 Displaying Quality of Service Indicators
⋅ 7.5.1 Restrictions
◊ 7.6 SUMMARY STEPS
◊ 7.7 DETAILED STEPS
⋅ 7.7.1 Example

Configuring the FTP Server to Enable Archiving of Statistics

from the Gateway
This task shows how to configure the FTP server to accept archived statistics from a Cisco IOS gateway.

Prerequisites

FTP Server

An FTP server must be configured before you can archive the collected statistics.

FTP Service Port

Normally, the FTP port is a well-known number, such as 21. However, another port number (not well-known) can
receive data for specific purposes (for example, security), as long as the FTP client on voice gateways is
configured to use the same port number.

User Account and File Directory

In order for the FTP client on the voice gateway to write files on the FTP server, FTP user accounts must be
available (or well-known) to the FTP client. The FTP user accounts can be normal UNIX user accounts.

The FTP file upload directory in the FTP servers can also be specified for directory management purposes.
System administrators can also restrict the privilege level of the user accounts in the upload directory for security
and directory management purposes.

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Note: For this task, the external devices are assumed to be UNIX-like platforms (for example, Linux).
1. Install the software.

Ensure that both the anonftp package and the wu-ftpd package are installed on the system. The versions installed
should, at a minimum, match those below:

anonftp-3.0-9
wu-ftpd-2.6.1-6

Check to see whether the installation can be done with the following command:

rpm -qa | egrep '(wu-ftpd|anonftp)'

2. Configure the IP aliasing for virtual domains.

Configure the IP aliases for the virtual domains so that there is an IP address routed through one of the available
network interfaces.

The programs "netcfg" or "linuxconf" can also be used to set up the IP aliases (replacing 10.10.10.10 with your
actual IP address for the FTP site).

If the IP address is to resolve to a domain name, you must set up a DNS server.

3. Configure xinetd.conf.

Configure the /etc/xinetd.d/wu-ftpd file to handle FTP access, for example:

[root@wyvern xinetd.d]# cat wu-ftpd

# default: on
# description: The wu-ftpd FTP server knows the FTP
# connections. It uses \ normal,unencrypted
# usernames and passwords for authentication.
service ftp
{
disable = no
socket_type = stream
wait = no
user = root
server = /usr/sbin/in.ftpd
server_args = -l -a
log_on_success += DURATION USERID
log_on_failure += USERID
nice = 10
}

Note: It is very important that the "-1 -a" is specified in server_args and that the disable line is set to "no."
This tells inetd.conf to reference the commands in the /etc/ftpaccess file.
4. Edit /etc/ftpaccess.

Edit the /etc/ftpaccess file. Make the basic changes using Linuxconf as the root. Additional changes must be made
in this file manually. The virtual entry in the file should be placed at the bottom of the file and resembles the
following:

# Virtual FTP entries for 10.10.10.10

virtual 10.10.10.10 root /home/domain1

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virtual 10.10.10.10 banner /home/ftp/domain1/banner.msg
virtual 10.10.10.10 logfile /var/log/virtual/domain1/xferlog

Where /home/domain1 is the root path for the virtual FTP server, /home/ftp/domain1/banner.msg is the path to the
banner message to be displayed upon login, and /var/log/virtual/domain1/xferlog is the path to the transfer log.

5. Specify other options.

Specify that all users can have access with the following line:

virtual 10.10.10.10 allow *

If only specific users are to be allowed access, list their usernames, as shown here:

virtual 10.10.10.10 allow user1

If anonymous FTP logins are to be disabled, set the IP address to private as shown here:

virtual 10.10.10.10 private

6. Secure or hide the FTP server.

When FTP users log on to the system, they should be allowed into the directory specified in the root path only.
There are several steps as follows:

1. Determine whether or not there is one user or a group of users that will be logging into the virtual FTP
site.
2. Specify the home directory in the /etc/passwd file for the user specified in the /etc/ftpaccess/ file,
followed by a /./. The entry will look like this:

user1:X:2453:group1::/var/ftp/home/domain1/./:/bin/bash

Include the following line in your FTP access file, if user1 is the only user accessing this virtual FTP site,
following the virtual configuration lines:

guestuser user1

When logging into 10.10.10.10, user1 is automatically dropped into /home/domain1 but will see this as
the / directory. User1 will not be able to move outside of that directory.
3. Specify a group of users in addition to user1 in /etc/group. You should then add the following line to
/etc/ftpaccess following the virtual FTP entry:

guestgroup group1

4. Specify the administrator of the FTP site (user2 in the example and exempt from the group rule) as
follows:

guestgroup group1
realuser user2

7. Provide for basic shell access.

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Open the /var/ftp (created on the system when the anonftp rpm was installed), and copy /var/ftp/bin, /var/ftp/etc/,
and /var/ftp/lib into the root directory of the virtual FTP site (in this case, /var/ftp/home/domain1).

8. Restart services so that the configuration takes effect.

Close the configuration file after making all of the changes, and restart the inet services (where FTP services are
specified) by typing the following:

/sbin/service xinetd stop

then:

/sbin/service xinetd start

Configuring the Gateway to Archive Statistics to an FTP

Server
This task shows you how to configure the gateway to archive the collected statistics to the specified FTP server
and how to configure the maximum allowable file size.

Note: This procedure can also be used to archive Cisco VoIP internal error codes (IECs) to an FTP server.

SUMMARY STEPS
1. enable
2. configure terminal
3. voice statistics push ftp url ftp-url [max-file-size value]
4. exit

DETAILED STEPS

Command or Action Purpose

enable
Enables privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
configure terminal

2. Example: Enters global configuration mode.

Router# configure terminal

3. voice statistics push ftp url ftp-url [max-file-size value] Configures the FTP server location where
statistics will be archived. The ftp-url argument
Example: is expressed in the following form:

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Router(config)# voice statistics push ftp ftp://user:password@host:port/path1/path2/
url ftp://me:secret@abccompanyhost:23/products
max-file-size 3000
• The max-file-size keyword is optional
and specifies the maximum FTP file
size, in bytes. The value argument has
a valid range from 1024 to
4294967295. The default is 400000000
(4 GB).
exit

4. Example: Exits global configuration mode.

Router(config)# exit

Example
The following sample output is the message that you see on your console when the statistics are being archived to
the FTP server:

Writing /ftp_files/vstats.3660-1.2002-04-25T020500Z !
Writing /ftp_files/vstats.3660-1.2002-04-25T020500Z.done !
!
01:43:22: %VSTATS-6-VCSR: SEQ=0:
stats_type,version,format,gw_id,start_time,end_time,rec_count
VCSR_SIG,1,asc,3660-1,2002-04-25T02:00:00Z,2002-04-25T02:05:00Z,9

record_type,trunk_group_id,voice_port_id,in_call,in_ans,in_fail,out_call,
out_ans,out_fail,in_szre_d,out_szre_d,in_conn_d,out_conn_d,orig_disconn,
in_ans_abnorm,out_ans_abnorm,in_mcdout_mcd,in_pdd,out_pdd,in_setup_delay,
out_setup_delay,lost_pkt,latency,jitter,in_cc_no,
out_cc_no,in_cc_id,in_cc_cntr,out_cc_id,out_cc_cntr
gw,,,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,1,16,0,16,0
ip,,,0,0,0,0,0,0,0,0,0,0,
01:43:22: %VSTATS-6-VCSR: SEQ=1:
0,0,0,0,0,0,0,0,0,0,0,0,1,1,16,0,16,0
pstn,,,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,,,,1,1,16,0,16,0
vp,,4/0/0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,,,,1,1,16,0,16,0
vp,,4/0/1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,,,,1,1,16,0,16,0
vp,,4/1/0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,,,,1,1,16,0,16,0
vp,,4/1/1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,,,,1,1,16,0,16,0
vp,,2/0:23,0,0,0,0,0,|0,0,0,0,0,0,0,0,0,0,0,0,0,0,,,,1,1,16,0,16,0
vp,,2/1:23,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,,,,1,1,16,0,16,0
stats_type,version,format,gw_id,start_time,e
01:43:22: %VSTATS-6-VCSR: SEQ=2:
nd_time,rec_count
VCSR_ACC,1,asc,3660-1,2002-04-25T02:00:00Z,2002-04-25T02:05:00Z,2
acct_type,acct_type_name,acct_pass_criteria,pstn_in_pass,pstn_in_fail,pstn_out_pass,
pstn_out_fail,ip_in_pass,ip_in_fail,ip_out_pass,ip_out_fail
ml,h323,1,0,0,0,0,0,0,0,0
ml,h323-1,1,0,0,0,0,0,0,0,0

Configuring the Gateway to Archive Statistics to a Syslog

Server

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This task shows you how to configure the gateway to archive the call statistics records to a syslog server.

Note: This procedure can also be used to archive Cisco VoIP internal error codes (IECs) to a sylog server.

Prerequisites
The external syslog server must be configured to receive voice call statistics from the gateway. For information
about enabling a syslog server to receive voice call statistics information from a gateway, refer to Task 2 in
Enabling Management Protocols: NTP, SNMP, and Syslog' on Cisco.com.

For information about configuring a Solaris syslog server, refer to Task 4 ("Using Syslog, NTP, and Modem Call
Records to Isolate and Troubleshoot Faults") in the Basic Dial NMS Implementation Guide on Cisco.com.

SUMMARY STEPS
1. enable
2. configure terminal
3. voice statistics push syslog [max-msg-size value]
4. exit

DETAILED STEPS

Command or Action Purpose

enable
Enables privileged EXEC mode.
1. Example:
• Enter your password if prompted.
Router> enable
configure terminal

2. Example: Enters global configuration mode.

Router# configure terminal

Archives voice statistics to an external syslog
server and specifies the maximum syslog message
size.
voice statistics push syslog [max-msg-size value]
• The max-msg-size 'keyword is optional
3. Example:
and specifies the maximum size in bytes of
a voice statistics file to be pushed to the
Router(config)# voice statistics push syslog
syslog server'. Valid values are from 1024
to 4294967295. The default value is
4000000000 (4 GB).
4. exit Exits global configuration mode.

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Example:

Router(config)# exit

Displaying Memory Usage

This task shows you how to display memory usage either as an absolute value or as a percentage.

SUMMARY STEPS
1. enable
2. show voice statistics memory-usage {all | csr | iec}

DETAILED STEPS

Command or Action Purpose

Enables privileged EXEC mode.
enable Example:
1.
• Enter your password if
Router> enable
prompted.
'show voice statistics memory-usage '{'all' | 'csr' | iec}
Displays current memory usage
2. Example:
(absolute or percentage).
Router(config)# show voice statistics memory-usage csr

Displaying All Statistics and Pushing Them to an FTP or

Syslog Server
This task shows how to display all statistics and push them to an FTP or syslog server.

Note: This procedure can also be used if you are collecting statistics for VoIP internal error codes (IECs).

SUMMARY STEPS
1. enable
2. show voice statistics csr since-reset all [mode {concise | verbose}]
3. show voice statistics csr since-reset all push {all | ftp | syslog}

DETAILED STEPS

Command or Action Purpose

1. enable Enables privileged EXEC
mode.

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Example: • Enter your password

if prompted.
Router> enable
show voice statistics csr since-reset all [mode {concise | verbose}]
Displays all statistics
Example: (including both signaling and
2. accounting statistics) since
the last reset or reboot of the
gateway.
Router# show voice statistics csr since-reset
all mode concise
Pushes all displayed statistics
to either the FTP or syslog
server, or to both servers.
show voice statistics csr since-reset all push {all | ftp | syslog} Example:
3. • The statistics are first
Router# show voice statistics csr since-reset all push syslog displayed on the
console before being
pushed to the FTP or
syslog server.

Clearing the Collected Call Statistics

This task shows you how to clear the collected statistics. The results of the clear voice statistics csr command
can be viewed using the show voice statistics command.

Once the clear voice statistics csr command has been issued, all statistics collected using the voice statistics
time-range since-reset command are removed and the counters are reset.

Restrictions
Only since-reset counters can be reset. Specific or periodic counts cannot be reset using the clear voice statistics
csr command. This command cannot be used in nonprivileged mode.

SUMMARY STEPS
1. enable
2. clear voice statistics csr
3. show voice statistics csr since-reset all

DETAILED STEPS

Command or Action Purpose

enable Example: Enables privileged EXEC mode.
1.
Router> enable • Enter your password if prompted.

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clear voice statistics csr

2. Example: Clears the collected statistics.

Router# clear voice statistics csr

show voice statistics csr since-reset all Displays the collected statistics since a reset
occurred. Enter this command after entering
3. Example:
the clear voice statistics csr command to
verify that the statistics have been cleared.
Router# show voice statistics csr since-reset all

Troubleshooting Tips
The gateway does not recognize the clear voice statistics csr command in nonprivileged mode and displays the
following message:

Router> clear voice statistics csr

^
% Invalid input detected at '^' marker.

If you see this message, enter this command from privileged EXEC mode.

Monitoring the Statistical Reporting

This section contains the following subsections:

• Using Debug Commands for Monitoring Gateway Reporting

• Using Cause Code Statistics
• Displaying Quality of Service Indicators

Using Debug Commands for Monitoring Gateway Reporting

To monitor the statistical reporting and the collection of data by the gateway, you must turn on the following
debug commands:

• debug radius accounting

• debug event-manager
• debug voice statistics csr
• debug voice statistics accounting
• debug voice statistics core

Once the debugging is turned on, you can review the data, evaluate the performance of the network, and identify
impaired voice equipment.

The following output examples show a collection of records occurring between intervals and a voice call going
through the gateway.

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Example of Record Collection Between Intervals

In the following example, the gateway was unable to "push" the data to the FTP server.

vstats_timer_handle_interval_event():Between Intervals!
04:52:37: vstats_acct_interval_end: interval_tag = 4
04:52:37: vstats_acct_interval_end: pushing out, tag=3
04:52:37: vstats_acct_clean_history_stats:
04:52:37: vstats_acct_clean_history_stats: stats (tag=3) not to be deleted
04:52:37: vstats_acct_clean_history_stats: stats (tag=2) not to be deleted
04:52:37: vstats_acct_create_empty_stats:
04:52:37: vstats_acct_create_new_rec_list:
04:52:37: vstats_acct_create_new_rec_list: add acct rec: methodlist=h323, acct-criteria=2
04:52:37: vstats_acct_create_new_rec:
04:52:37: vstats_acct_add_rec_entry:
04:52:37: vstats_acct_add_stats_entry:
04:52:37: vstat_push_driver_file_open():Cannot open ftp://sgcp:sgcp@abc-
pc:21//ftp_files/vstats.5400-GW.2003-02-13T162000Z. errno=65540=Unknown error 65540
vstat_push_drv_activate_ftp_file_tx():open file (ftp://sgcp:sgcp@jeremy-
pc:21//ftp_files/vstats.5400-GW.2003-02-13T162000Z)=(ftp://sgcp:sgcp@abc-
pc:21//ftp_files/vstats.5400-GW.2003-02-13T162000Z)failed!
vstats_push_api_push_formatted_text():Start CMD error!

Example of a Voice Call Going Through the Gateway

04:55:07: EM: Notify the producer not to produce

04:55:07: RADIUS(00000019): Storing nasport 0 in rad_db
04:55:07: RADIUS(00000019): Config NAS IP: 0.0.0.0
04:55:07: RADIUS(00000019): sending
04:55:07: RADIUS/ENCODE: Best Local IP-Address 10.6.43.101 for Radius-Server 10.6.10.203
04:55:07: RADIUS(00000019): Send Accounting-Request to 10.6.10.203:1646 id 21645/49,len496
04:55:07: RADIUS: authenticator C5 B8 AA 2E C3 AF 02 93 - 45 0B AE E5 B6 B2 99 1F
04:55:07: RADIUS: Acct-Session-Id [44] 10 "00000020"
04:55:07: RADIUS: Vendor, Cisco [26] 57
04:55:07: RADIUS: h323-setup-time [25] 51 "h323-setup-time=*16:22:30.994 UTC Thu Feb 13 2003"
04:55:07: RADIUS: Vendor, Cisco [26] 27
04:55:07: RADIUS: h323-gw-id [33] 21 "h323-gw-id=5400-GW."
04:55:07: RADIUS: Vendor, Cisco [26] 56
04:55:07: RADIUS: Conf-Id [24] 50 "h323-conf-id=2F4ED2E3 3EA611D7 800E0002 B935C142"
04:55:07: RADIUS: Vendor, Cisco [26] 31
04:55:07: RADIUS: h323-call-origin [26] 25 "h323-call-origin=answer"
04:55:07: RADIUS: Vendor, Cisco [26] 32
04:55:07: RADIUS: h323-call-type [27] 26 "h323-call-type=Telephony"
04:55:07: RADIUS: Vendor, Cisco [26] 65
04:55:07: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=2F4ED2E3 3EA611D7 800E0002 B
04:55:07: RADIUS: Vendor, Cisco [26] 30
04:55:07: RADIUS: Cisco AVpair [1] 24 "subscriber=RegularLine"
04:55:07: RADIUS: Vendor, Cisco [26] 35
04:55:07: RADIUS: Cisco AVpair [1] 29 "gw-rxd-cdn=ton:0,npi:0,#:11"
04:55:07: RADIUS: Vendor, Cisco [26] 32
04:55:07: RADIUS: Cisco AVpair [1] 26 "calling-party-category=9"
04:55:07: RADIUS: Vendor, Cisco [26] 33
04:55:07: RADIUS: Cisco AVpair [1] 27 "transmission-medium-req=0"
04:55:07: RADIUS: User-Name [1] 4 "22"
04:55:07: RADIUS: Acct-Status-Type [40] 6 Start [1]
04:55:07: RADIUS: NAS-Port-Type [61] 6 Async [0]
04:55:07: RADIUS: Vendor, Cisco [26] 20
04:55:07: RADIUS: cisco-nas-port [2] 14 "ISDN 6/0:D:1"
04:55:07: RADIUS: NAS-Port [5] 6 0

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04:55:07: RADIUS: Calling-Station-Id [31] 4 "22"
04:55:07: RADIUS: Called-Station-Id [30] 4 "11"
04:55:07: RADIUS: Service-Type [6] 6 Login [1]
04:55:07: RADIUS: NAS-IP-Address [4] 6 10.6.43.101
04:55:07: RADIUS: Acct-Delay-Time [41] 6 0
04:55:07: RADIUS(0000001A): Config NAS IP: 0.0.0.0
04:55:07: RADIUS(0000001A): sending
04:55:07: RADIUS/ENCODE: Best Local IP-Address 10.6.43.101 for Radius-Server 10.6.10.203
04:55:07: RADIUS(0000001A): Send Accounting-Request to 10.6.10.203:1646 id 21645/50,len427
04:55:07: RADIUS: authenticator E4 98 06 8C 48 63 4F AA - 56 4F 40 12 33 F0 F5 99
04:55:07: RADIUS: Acct-Session-Id [44] 10 "00000021"
04:55:07: RADIUS: Vendor, Cisco [26] 57
04:55:07: RADIUS: h323-setup-time [25] 51 "h323-setup-time=*16:22:31.006 UTC Thu Feb 13 2003"
04:55:07: RADIUS: Vendor, Cisco [26] 27
04:55:07: RADIUS: h323-gw-id [33] 21 "h323-gw-id=5400-GW."
04:55:07: RADIUS: Vendor, Cisco [26] 56
04:55:07: RADIUS: Conf-Id [24] 50 "h323-conf-id=2F4ED2E3 3EA611D7 800E0002 B935C142"
04:55:07: RADIUS: Vendor, Cisco [26] 34
04:55:07: RADIUS: h323-call-origin [26] 28 "h323-call-origin=originate"
04:55:07: RADIUS: Vendor, Cisco [26] 27
04:55:07: RADIUS: h323-call-type [27] 21 "h323-call-type=VoIP"
04:55:07: RADIUS: Vendor, Cisco [26] 65
04:55:07: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=2F4ED2E3 3EA611D7 800E0002 B
04:55:07: RADIUS: Vendor, Cisco [26] 30
04:55:07: RADIUS: Cisco AVpair [1] 24 "subscriber=RegularLine"
04:55:07: RADIUS: Vendor, Cisco [26] 30
04:55:07: RADIUS: Cisco AVpair [1] 24 "session-protocol=cisco"
04:55:07: RADIUS: Vendor, Cisco [26] 35
04:55:07: RADIUS: Cisco AVpair [1] 29 "gw-rxd-cdn=ton:0,npi:0,#:11"
04:55:07: RADIUS: User-Name [1] 4 "22"
04:55:07: RADIUS: Acct-Status-Type [40] 6 Start [1]
04:55:07: RADIUS: Calling-Station-Id [31] 4 "22"
04:55:07: RADIUS: Called-Station-Id [30] 4 "11"
04:55:07: RADIUS: Service-Type [6] 6 Login [1]
04:55:07: RADIUS: NAS-IP-Address [4] 6 10.6.43.101
04:55:07: RADIUS: Acct-Delay-Time [41] 6 0
04:55:07: EM: No consumer registered for event type NEWINFO
04:55:07: EM: Notify the producer not to produce
04:55:07: EM: No consumer registered for event type NEWINFO
04:55:07: EM: Notify the producer not to produce
04:55:08: RADIUS: no sg in radius-timers: ctx 0x65BAB1BC sg 0x0000
04:55:08: RADIUS: Retransmit to (10.6.10.203:1645,1646) for id 21645/50
04:55:08: RADIUS: acct-delay-time for 403963FC (at 403965A1) now 1
04:55:09: RADIUS: no sg in radius-timers: ctx 0x65ADB8EC sg 0x0000
04:55:09: RADIUS: Retransmit to (10.6.10.203:1645,1646) for id 21645/49
04:55:09: RADIUS: acct-delay-time for 40389BFC (at 40389DE6) now 1
04:55:10: RADIUS: no sg in radius-timers: ctx 0x65BAB1BC sg 0x0000
04:55:10: RADIUS: Fail-over to (10.8.159.105:1645,1645) for id 21645/51
04:55:10: RADIUS: acct-delay-time for 403963FC (at 403965A1) now 2
04:55:10: RADIUS/ENCODE: Best Local IP-Address 10.6.43.101 for Radius-Server 10.8.159.105
04:55:10: RADIUS: Received from id 21645/53 10.8.159.105:1645, Accounting-response, len 20
04:55:10: RADIUS: authenticator 57 EF DD 90 0F 88 76 EA - A5 3D A7 44 0D 90 66 16
04:55:10: vstats_acct_rsp_handler: methodlist=h323, rsp_type=0x1
04:55:10: acct_rsp_status=1 callid= 26, incoming=0, leg=2
04:55:10: vstats_acct_rsp_handler: last acct msg not sent yet. methodlist: h323
04:55:10: RADIUS: no sg in radius-timers: ctx 0x65ADB8EC sg 0x0000
04:55:10: RADIUS: Fail-over to (10.8.159.105:1645,1645) for id 21645/52
04:55:10: RADIUS: acct-delay-time for 40389BFC (at 40389DE6) now 2
04:55:10: RADIUS/ENCODE: Best Local IP-Address 10.6.43.101 for Radius-Server 10.8.159.105
04:55:10: RADIUS: Received from id 21645/54 10.8.159.105:1645, Accounting-response, len 20
04:55:10: RADIUS: authenticator 97 88 6C BA DA 22 E7 5E - 73 EC 21 C6 36 1B 93 18
04:55:10: vstats_acct_rsp_handler: methodlist=h323, rsp_type=0x1

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04:55:10: acct_rsp_status=callid= 25, incoming=1, leg=1
04:55:10: vstats_acct_rsp_handler: last acct msg not sent yet. methodlist: h323
04:55:13: RADIUS(0000001A): Config NAS IP: 0.0.0.0
04:55:13: RADIUS(0000001A): sending
04:55:13: RADIUS/ENCODE: Best Local IP-Address 10.6.43.101 for Radius-Server 10.6.10.203
04:55:13: RADIUS(0000001A): Send Accounting-Request to 10.6.10.203:1646 id 21645/55,len885
04:55:13: RADIUS: authenticator F8 4F F1 30 7E 8B 5B 46 - EF AE 17 2D 5C BA 36 E5
04:55:13: RADIUS: Acct-Session-Id [44] 10 "00000021"
04:55:13: RADIUS: Vendor, Cisco [26] 57
04:55:13: RADIUS: h323-setup-time [25] 51 "h323-setup-time=*16:22:31.006 UTC Thu Feb 13 2003"
04:55:13: RADIUS: Vendor, Cisco [26] 27
04:55:13: RADIUS: h323-gw-id [33] 21 "h323-gw-id=5400-GW."
04:55:13: RADIUS: Vendor, Cisco [26] 56
04:55:13: RADIUS: Conf-Id [24] 50 "h323-conf-id=2F4ED2E3 3EA611D7 800E0002 B935C142"
04:55:13: RADIUS: Vendor, Cisco [26] 34
04:55:13: RADIUS: h323-call-origin [26] 28 "h323-call-origin=originate"
04:55:13: RADIUS: Vendor, Cisco [26] 27
04:55:13: RADIUS: h323-call-type [27] 21 "h323-call-type=VoIP"
04:55:13: RADIUS: Vendor, Cisco [26] 65
04:55:13: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=2F4ED2E3 3EA611D7 800E0002 B
04:55:13: RADIUS: Vendor, Cisco [26] 30
04:55:13: RADIUS: Cisco AVpair [1] 24 "subscriber=RegularLine"
04:55:13: RADIUS: Vendor, Cisco [26] 30
04:55:13: RADIUS: Cisco AVpair [1] 24 "session-protocol=cisco"
04:55:13: RADIUS: Vendor, Cisco [26] 35
04:55:13: RADIUS: Cisco AVpair [1] 29 "gw-rxd-cdn=ton:0,npi:0,#:11"
04:55:13: RADIUS: Vendor, Cisco [26] 59
04:55:13: RADIUS: h323-connect-time [28] 53 "h323-connect-time=*16:22:31.046 UTC Thu Feb 13 200
04:55:13: RADIUS: Acct-Input-Octets [42] 6 2241
04:55:13: RADIUS: Acct-Output-Octets [43] 6 81
04:55:13: RADIUS: Acct-Input-Packets [47] 6 113
04:55:13: RADIUS: Acct-Output-Packets [48] 6 5
04:55:13: RADIUS: Acct-Session-Time [46] 6 5
04:55:13: RADIUS: Vendor, Cisco [26] 62
04:55:13: RADIUS: h323-disconnect-tim[29] 56 "h323-disconnect-time=*16:22:36.070 UTC Thu Feb 13
04:55:13: RADIUS: Vendor, Cisco [26] 32
04:55:13: RADIUS: h323-disconnect-cau[30] 26 "h323-disconnect-cause=10"
04:55:13: RADIUS: Vendor, Cisco [26] 38
04:55:13: RADIUS: h323-remote-address[23] 32 "h323-remote-address=10.0.0.110"
04:55:13: RADIUS: Vendor, Cisco [26] 24
04:55:13: RADIUS: Cisco AVpair [1] 18 "release-source=1"
04:55:13: RADIUS: Vendor, Cisco [26] 29
04:55:13: RADIUS: h323-voice-quality [31] 23 "h323-voice-quality=-1"
04:55:13: RADIUS: Vendor, Cisco [26] 57
04:55:13: RADIUS: Cisco AVpair [1] 51 "alert-timepoint=*16:22:31.030 UTC Thu Feb 13 2003"
04:55:13: RADIUS: Vendor, Cisco [26] 39
04:55:13: RADIUS: Cisco AVpair [1] 33 "remote-media-address=10.0.0.110"
04:55:13: RADIUS: Vendor, Cisco [26] 44
04:55:13: RADIUS: Cisco AVpair [1] 38 "gw-final-xlated-cdn=ton:0,npi:0,#:11"
04:55:13: RADIUS: Vendor, Cisco [26] 44
04:55:13: RADIUS: Cisco AVpair [1] 38 "gw-final-xlated-cgn=ton:0,npi:1,#:22"
04:55:13: RADIUS: User-Name [1] 4 "22"
04:55:13: RADIUS: Acct-Status-Type [40] 6 Stop [2]
04:55:13: RADIUS: Calling-Station-Id [31] 4 "22"
04:55:13: RADIUS: Called-Station-Id [30] 4 "11"
04:55:13: RADIUS: Service-Type [6] 6 Login [1]
04:55:13: RADIUS: NAS-IP-Address [4] 6 10.6.43.101
04:55:13: RADIUS: Acct-Delay-Time [41] 6 0
04:55:13: RADIUS(00000019): Using existing nas_port 0
04:55:13: RADIUS(00000019):Config NAS IP: 0.0.0.0
04:55:13: RADIUS(00000019):sending
04:55:13: RADIUS/ENCODE: Best Local IP-Address 1.6.43.101 for Radius-Server 10.6.10.203

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04:55:13: RADIUS(00000019): Send Accounting-Request to 10.6.10.203:1646 id 21645/56,len766
04:55:13: RADIUS: authenticator 61 60 EB 92 29 5C DE B4 - CE 40 1C AB E3 A1 C8 F7
04:55:13: RADIUS: Acct-Session-Id [44] 10 "00000020"
04:55:13: RADIUS: Vendor, Cisco [26] 57
04:55:13: RADIUS: h323-setup-time [25] 51 "h323-setup-time=*16:22:30.994 UTC Thu Feb 13 2003"
04:55:13: RADIUS: Vendor, Cisco [26] 27
04:55:13: RADIUS: h323-gw-id [33] 21 "h323-gw-id=5400-GW."
04:55:13: RADIUS: Vendor, Cisco [26] 56
04:55:13: RADIUS: Conf-Id [24] 50 "h323-conf-id=2F4ED2E3 3EA611D7 800E0002 B935C142"
04:55:13: RADIUS: Vendor, Cisco [26] 31
04:55:13: RADIUS: h323-call-origin [26] 25 "h323-call-origin=answer"
04:55:13: RADIUS: Vendor, Cisco [26] 32
04:55:13: RADIUS: h323-call-type [27] 26 "h323-call-type=Telephony"
04:55:13: RADIUS: Vendor, Cisco [26] 65
04:55:13: RADIUS: Cisco AVpair [1] 59 "h323-incoming-conf-id=2F4ED2E3 3EA611D7 800E0002 B
04:55:13: RADIUS: Vendor, Cisco [26] 30
04:55:13: RADIUS: Cisco AVpair [1] 24 "subscriber=RegularLine"
04:55:13: RADIUS: Vendor, Cisco [26] 35
04:55:13: RADIUS: Cisco AVpair [1] 29 "gw-rxd-cdn=ton:0,npi:0,#:11"
04:55:13: RADIUS: Vendor, Cisco [26] 32
04:55:13: RADIUS: Cisco AVpair [1] 26 "calling-party-category=9"
04:55:13: RADIUS: Vendor, Cisco [26] 33
04:55:13: RADIUS: Cisco AVpair [1] 27 "transmission-medium-req=0"
04:55:13: RADIUS: Vendor, Cisco [26] 59
04:55:13: RADIUS: h323-connect-time [28] 53 "h323-connect-time=*16:22:31.046 UTC Thu Feb 13 200
04:55:13: RADIUS: Acct-Input-Octets [42] 6 81
04:55:13: RADIUS: Acct-Output-Octets [43] 6 2241
04:55:13: RADIUS: Acct-Input-Packets [47] 6 5
04:55:13: RADIUS: Acct-Output-Packets [48] 6 113
04:55:13: RADIUS: Acct-Session-Time [46] 6 5
04:55:13: RADIUS: Vendor, Cisco [26] 62
04:55:13: RADIUS: h323-disconnect-tim[29] 56 "h323-disconnect-time=*16:22:36.064 UTC Thu Feb 13
04:55:13: RADIUS: Vendor, Cisco [26] 32
04:55:13: RADIUS: h323-disconnect-cau[30] 26 "h323-disconnect-cause=10"
04:55:13: RADIUS: Vendor, Cisco [26] 35
04:55:13: RADIUS: Cisco AVpair [1] 29 "h323-ivr-out=Tariff:Unknown"
04:55:13: RADIUS: Vendor, Cisco [26] 24
04:55:13: RADIUS: Cisco AVpair [1] 18 "release-source=1"
04:55:13: RADIUS: Vendor, Cisco [26] 28
04:55:13: RADIUS: h323-voice-quality [31] 22 "h323-voice-quality=0"
04:55:13: RADIUS: User-Name [1] 4 "22"
04:55:13: RADIUS: Acct-Status-Type [40] 6 Stop [2]
04:55:13: RADIUS: NAS-Port-Type [61] 6 Async [0]
04:55:13: RADIUS: Vendor, Cisco [26] 20
04:55:13: RADIUS: cisco-nas-port [2] 14 "ISDN 6/0:D:1"
04:55:13: RADIUS: NAS-Port [5] 6 0
04:55:13: RADIUS: Calling-Station-Id [31] 4 "22"
04:55:13: RADIUS: Called-Station-Id [30] 4 "11"
04:55:13: RADIUS: Service-Type [6] 6 Login [1]
04:55:13: RADIUS: NAS-IP-Addres [4] 6 10.6.43.101
04:55:13: RADIUS: Acct-Delay-Time [41] 6 0
04:55:14: RADIUS: no sg in radius-timers: ctx 0x65BAB070 sg 0x0000
04:55:14: RADIUS: Retransmit to (10.6.10.203:1645,1646) for id 21645/55
04:55:14: RADIUS: acct-delay-time for 40553934 (at 40553CA3) now 1
04:55:14: RADIUS: no sg in radius-timers: ctx 0x65BA8284 sg 0x0000
04:55:14: RADIUS: Retransmit to (10.6.10.203:1645,1646) for id 21645/56
04:55:14: RADIUS: acct-delay-time for 405546C4 (at 405549BC) now 1
04:55:15: RADIUS: no sg in radius-timers: ctx 0x65BAB070 sg 0x0000
04:55:15: RADIUS: Fail-over to (10.8.159.105:1645,1645) for id 21645/57
04:55:15: RADIUS: acct-delay-time for 40553934 (at 40553CA3) now 2
04:55:15: RADIUS/ENCODE: Best Local IP-Address 10.6.43.101 for Radius-Server 10.8.159.105
04:55:15: RADIUS: no sg in radius-timers: ctx 0x65BA8284 sg 0x0000

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04:55:15: RADIUS: Fail-over to (10.8.159.105:1645,1645) for id 21645/58
04:55:15: RADIUS: acct-delay-time for 405546C4 (at 405549BC) now 2
04:55:15: RADIUS/ENCODE: Best Local IP-Address 10.6.43.101 for Radius-Server 10.8.159.105
04:55:15: RADIUS: Received from id 21645/59 10.8.159.105:1645, Accounting-response, len 20
04:55:15: RADIUS: authenticator B1 C4 5E FC DB FA 74 A4 - 05 E2 34 52 1A 11 26 06
04:55:15: vstats_acct_rsp_handler: methodlist=h323, rsp_type=0x4
04:55:15: acct_rsp_status=1 callid= 26, incoming=0, leg=2
04:55:15: vstats_acct_rsp_handler: increment since-reset counter
04:55:15: vstats_acct_rsp_handler: increment interval counter
04:55:15: RADIUS: Received from id 21645/60 10.8.159.105:1645, Accounting-response, len 20
04:55:15: RADIUS: authenticator 0E 70 74 2F E5 D8 EE 98 - B9 C0 DA 66 74 ED 84 77
04:55:15: vstats_acct_rsp_handler: methodlist=h323, rsp_type=0x4
04:55:15: acct_rsp_status=1 callid= 25, incoming=1, leg=1
04:55:15: vstats_acct_rsp_handler: increment since-reset counter
04:55:15: vstats_acct_rsp_handler: increment interval counter

Using Cause Code Statistics

By examining disconnect cause codes, you can understand the distribution of the various cause codes on the voice
ports, trunk groups, and gateway, and which can help you determine why the voice calls were disconnected.

The call disconnection cause values are taken from International Telecommunication Union Telecommunication
Standardization Sector (ITU-T) standard Q.931 and are as follows:

• Private Network-Network Interface (PNNI) references ITU-T standard Q.2931 for the information
element (IE) causes.
• PNNI R15 6.3.6.3 contains the "crankback" causes.
• ITU-T standard Q.2931 references ITU-T standard Q.2610.
• ITU-T standard Q.2610 lists a few cause codes and references ITU-T standard Q.850.
• ITU-T standard Q.850 lists the bulk of the cause codes.

For specific information on the call disconnection cause values, see the >Cause Codes and Debug Values.

Prerequisites

CSR configurations must be enabled before you can examine the voice calls that are made through the gateway.

Restrictions

Statistics of non-DID calls are not consistent with those of the underlying ISDN module.

SUMMARY STEPS
1. enable
2. show voice statistics csr since-reset aggregation-level all

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DETAILED STEPS

Command or Action Purpose

enable Enables privileged EXEC mode.
1. Example: • Enter your password if
prompted.
Router> enable
show voice statistics csr since-reset aggregation-level all
Displays all aggregation-level
2. Example: statistics since the last system reset or
reboot.
Router# show voice statistics csr since-reset
aggregation-level all

Example

The following sample output shows cause-code statistics since the last reset for all aggregation levels.

Router# show voice statistics csr since-reset aggregation-level all

Client Type: VCSR
Start Time: 1993-03-01T00:03:15Z End Time: 1993-03-03T22:02:18Z
record_type=gw,trunk_group_id=,voice_port_id=,in_call=26,in_ans=16,in_fail=10,
out_call=26,out_ans=16,out_fail=10,in_szre_d=387,out_szre_d=380,in_conn_d=330,
out_conn_d=323, orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,
out_mcd=0,in_pdd=2340,out_pdd=12340,in_setup_delay=2340,out_setup_delay=3340,
lost_pkt=0,latency=0,jitter=0, in_disc_cc_16=16,in_disc_cc_18=2,in_disc_cc_19=3,
in_disc_cc_34=5,out_disc_cc_16=16, out_disc_cc_18=2,out_disc_cc_19=3,out_disc_cc_34=5
!
record_type=ip,trunk_group_id=,voice_port_id=,in_call=26,in_ans=16,in_fail=10,out_call=0,
out_ans=0,out_fail=0,in_szre_d=387,out_szre_d=0,in_conn_d=330,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=2340,
out_pdd=0,in_setup_delay=2340,out_setup_delay=0,lost_pkt=20,latency=15,
jitter=10,in_disc_cc_16=16, in_disc_cc_18=2,in_disc_cc_19=3,in_disc_cc_34=5,
out_disc_cc_16=3
!

Table: Significant Fields of the show voice statistics csr since-reset aggregation-level all Command shows two
types of cause codes listed in the output above.

Table: Significant Fields of the show voice statistics csr since-reset aggregation-level all Command

Field Description
Count of incoming calls that are disconnected with a specific cause code number. In this
in_disc_cc_16=16
example, the value 16 indicates normal call clearing
out_disc_cc_16=3 Count of outgoing calls that are disconnected with a specific cause code number.

Displaying Quality of Service Indicators

The quality of service (QoS) indicators per voice call are the results of transmitting and receiving voice packets in
the IP interface. These results are included in the CSRs and are as follows:

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• Lost packet value: the number of calls losing more than the configured number of packets. The default
lost packet threshold is 1000 milliseconds.
• Packet latency value: the number of calls with voice packets encountering more than the configured
amount of latency. The default packet latency threshold is 250 milliseconds.
• Packet jitter value: the number of calls with voice packets encountering more than the configured amount
of jitter. The default packet jitter threshold is 250 milliseconds.

Before you can determine that any voice call with IP voice packets is deviating from the desired level of quality,
you must configure the threshold values of lost packets, latency, and jitter. See the following sections:

• Configuring the Minimum Call Duration and Signaling Thresholds

• Displaying Memory Usage

Restrictions

Call statistics for MGCP calls are not guaranteed to be correct and accurate. In addition, statistics of non-DID
ISDN calls are not consistent with those of the underlying ISDN module.

SUMMARY STEPS
1. enable
2. show voice statistics csr since-reset aggregation-level all

DETAILED STEPS

Command or Action Purpose

Enables privileged
enable EXEC mode.
1. Example:
• Enter your
password if
Router> enable
prompted.
show voice statistics csr since-reset aggregation-level all
Displays the voice
statistics of the voice
2. Example:
calls made through
the gateway.
Router# show voice statistics csr since-reset aggregation-level all

Example

The following sample output displays lost packet, latency, and jitter QoS information:

Router# show voice statistics csr since-reset aggregation-level all

Client Type: VCSR
Start Time: 1993-03-01T00:03:15Z End Time: 1993-03-03T22:02:18Z
record_type=gw,trunk_group_id=,voice_port_id=,in_call=26,in_ans=16,in_fail=10,
out_call=26,out_ans=16,out_fail=10,in_szre_d=387,out_szre_d=380,in_conn_d=330,

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out_conn_d=323, orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,
out_mcd=0,in_pdd=2340, out_pdd=12340,in_setup_delay=2340,out_setup_delay=3340,
lost_pkt=10,latency=3,jitter=5,in_disc_cc_16=16,in_disc_cc_18=2,in_disc_cc_19=3,
in_disc_cc_34=5,out_disc_cc_16=16, out_disc_cc_18=2,out_disc_cc_19=3,out_disc_cc_34=5
!
record_type=ip,trunk_group_id=,voice_port_id=,in_call=26,in_ans=16,in_fail=10,out_call=0,
out_ans=0,out_fail=0,in_szre_d=387,out_szre_d=0,in_conn_d=330,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=2340,
out_pdd=0, in_setup_delay=2340,out_setup_delay=0,lost_pkt=10,jitter=5,
in_disc_cc_16=16, in_disc_cc_18=2,in_disc_cc_19=3,in_disc_cc_34=5,out_disc_cc_16=0
!

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This article includes the following examples:

• User-Specific Configurations for Call Statistic Collection: Example

• Manually Clearing Statistics: Example
• Collection of Aggregation-Level Statistics: Example
• Memory Usage: Example
• Collection of Statistics Since System Reset: Examples
• Designated Server Group: Example
• Location of the FTP Server: Example
• Maximum File Size for the Syslog Server: Example
• Maximum Duration for Storage: Example

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 User-Specific Configurations for Call Statistic Collection: Example
• 2 Manually Clearing Statistics: Example
• 3 Collection of Aggregation-Level Statistics: Example
• 4 Memory Usage: Example
• 5 Collection of Statistics Since System Reset: Examples
♦ 5.1 Example of the show voice statistics csr since-reset accounting all Command
♦ 5.2 Example of the show voice statistics csr since-reset aggregation-level all
Command
♦ 5.3 Example of the show voice statistics csr since-reset aggregation-level gateway
Command
♦ 5.4 Example of the show voice statistics csr since-reset aggregation-level ip
Command
♦ 5.5 Example of the show voice statistics csr since-reset aggregation-level pstn
Command
♦ 5.6 Example of the show voice statistics csr since-reset aggregation-level trunk-group
all Command
♦ 5.7 Example of the show voice statistics csr since-reset aggregation-level voice-port
all Command
• 6 Designated Server Group: Example
• 7 Location of the FTP Server: Example
• 8 Maximum File Size for the Syslog Server: Example
• 9 Maximum Duration for Storage: Example

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User-Specific Configurations for Call Statistic Collection:

Example
The following example shows the user-specific configuration that includes accounting method, time ranges,
maximum storage duration, and the archiving of the statistics to an FTP and syslog server:

Router# show running-config | include voice statistics

voice statistics accounting method h323-1 pass start-interim-stop
voice statistics time-range since-reset
voice statistics time-range periodic 5minutes start 00:00 end 00:00 days-of-week daily
voice statistics max-storage-duration minute 40
voice statistics push ftp url ftp://sgcp:sgcp@anyone-pc:21//ftp_files
voice statistics push syslog max-file-size 4000000000
voice statistics display-format separator new-line
voice statistics field-params lost-packet 1000
voice statistics field-params mcd 2
voice statistics field-params packet-jitter 255
voice statistics field-params packet-latency 150

Note: The type of statistics is not shown in a running configuration because the voice statistics type csr
command activates only the collection of statistics. If you do not specify a type, both signaling and
accounting statistics are collected.

Manually Clearing Statistics: Example

The following example shows how to clear all of the voice statistics that have been collected:

Router# clear voice statistics csr

The following example verifies the clearing by showing that all of the parameters have been set to zero:

Router# show voice statistics csr since-reset all

Client Type: VCSR
Start Time: 2002-04-25T01:48:12Z End Time: 2002-04-25T01:49:27Z
record_type=gw,trunk_group_id=,voice_port_id=,in_call=0,in_ans=0,in_fail=0,out_c
all=0,out_ans=0,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,
out_pdd=0,in_setup_delay=0,out_setup_delay=0,lost_pkt=0,latency=0,
jitter=0,in_disc_cc_16=0out_disc_cc_16=0
!
record_type=ip,trunk_group_id=,voice_port_id=,in_call=0,in_ans=0,in_fail=0,out_c
all=0,out_ans=0,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,
in_setup_delay=0,out_setup_delay=0,lost_pkt=0,latency=0,jitter=0,in_disc_cc_16=0,
out_disc_cc_16=0
!
record_type=pstn,trunk_group_id=,voice_port_id=,in_call=0,in_ans=0,in_fail=0,out_call=0,
out_ans=0,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,orig_disconn=0,
in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,in_setup_delay=0,
out_setup_delay=0,in_disc_cc_16=0,out_disc_cc_16=0
!
record_type=vp,trunk_group_id=,voice_port_id=4/0/0,in_call=0,in_ans=0,in_fail=0,
out_call=0,out_ans=0,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,
out_pdd=0,in_setup_delay=0,out_setup_delay=0,in_disc_cc_16=0,out_disc_cc_16=0
!

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Client Type: Voice ACCT Stats
Start Time: 2002-04-25T01:48:04Z End Time: 2002-04-25T01:49:30Z
methodlist=h323-1,acc_pass_criteria=0,pstn_in_pass=0,pstn_in_fail=0,pstn_out_pass=0,
pstn_out_fail=0,ip_in_pass=0,ip_in_fail=0,ip_out_pass=0,ip_out_fail=0

Collection of Aggregation-Level Statistics: Example

The following example shows the different levels of signaling statistics that can be collected:

Router# show voice statistics csr since-reset aggregation-level ?

all Statistics at all signaling levels
gateway Gateway wide
ip Voip interface level
pstn Telephony interface level
trunk-group Trunk group level
voice-port Voice-port level

The following example shows the collected statistics:

Router# show voice statistics csr since-reset aggregation-level all

Client Type: VCSR
Start Time: 2002-04-25T01:48:12Z End Time: 2002-04-25T01:50:01Z
record_type=gw,trunk_group_id=12,voice_port_id=1/0,in_call=10,in_ans=10,in_fail=0,
out_call=3,out_ans=0,out_fail=3,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
!
record_type=ip,trunk_group_id=1,voice_port_id=2/0,in_call=1,in_ans=1,in_fail=0
!
record_type=pstn,trunk_group_id=,voice_port_id=,in_call=0,in_ans=0,in_fail=0,out_call=0,
out_ans=0,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,o
!
record_type=vp,trunk_group_id=1,voice_port_id=4/0/0,in_call=0,in_ans=0,in_fail=0,
out_call=0,out_ans=0,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,
in_setup_delay=0,out_setup_delay=0,in_disc_cc_16=0,out_disc_cc_16=0
!

The following example shows the intervals at which statistics were collected:

Router# show voice statistics interval-tag

Current Time: 2002-04-25T01:52:11Z
INTERVAL-TAG START TIME END TIME
============== ====================== ======================
10 2002-04-25T01:10:00Z 2002-04-25T01:15:00Z
11 2002-04-25T01:15:00Z 2002-04-25T01:20:00Z
12 2002-04-25T01:20:00Z 2002-04-25T01:25:00Z
13 2002-04-25T01:25:00Z 2002-04-25T01:30:00Z
14 2002-04-25T01:30:00Z 2002-04-25T01:35:00Z
15 2002-04-25T01:35:00Z 2002-04-25T01:40:00Z
16 2002-04-25T01:40:00Z 2002-04-25T01:45:00Z
17 2002-04-25T01:45:00Z 2002-04-25T01:50:00Z
18 2002-04-25T01:50:00Z 2002-04-25T01:52:11Z

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Memory Usage: Example

The following example shows the amount of memory being used for accounting and signaling CSRs by fixed
interval and since a reset or reboot. It also shows the estimated memory allocated for future use.

Router# show voice statistics memory-usage csr

*** Voice Call Statistics Record Memory Usage ***
Fixed Interval Option -
CSR size: 136 bytes
Number of CSR per interval: 9
Used memory size (proximate): 0
Estimated future claimed memory size (proximate): 10
Since Reset Option -
CSR size: 136 bytes
Total count of CSR: 9
Used memory size (proximate): 1224
*** Voice Call Statistics Accounting Record Memory Usage ***
Fixed Interval Option -
ACCT REC size: 80 bytes
Number of ACCT REC per interval: 1
Used memory size (proximate): 0
Estimated future claimed memory size (proximate): 25
Since Reset Option -
ACCT REC size: 80 bytes
Total count of ACCT REC: 1
Used memory size (proximate): 80

Collection of Statistics Since System Reset: Examples

This section provides the following examples:

• Example of the show voice statistics csr since-reset accounting all Command
• Example of the show voice statistics csr since-reset aggregation-level all Command
• Example of the show voice statistics csr since-reset aggregation-level gateway Command
• Example of the show voice statistics csr since-reset aggregation-level ip Command
• Example of the show voice statistics csr since-reset aggregation-level pstn Command
• Example of the show voice statistics csr since-reset aggregation-level trunk-group all Command
• Example of the show voice statistics csr since-reset aggregation-level voice-port all Command

Example of the show voice statistics csr since-reset accounting all Command

The following example shows all accounting statistics:

Router# show voice statistics csr since-reset accounting all

Client Type: VCSR
Start Time: 2002-04-25T01:48:12Z End Time:2002-04-25T01:50:01Z
methodlist=h323-1,acc_pass_criteria=1,pstn_in_pass=10,pstn_in_fail=0,pstn_out_pass=10
pstn_out_fail=0,ip_in_pass=15,ip_in_fail=0,ip_out_pass=15,ip_out_fail=0

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Example of the show voice statistics csr since-reset aggregation-level all Command

The following example shows all aggregation level statistics:

Router# show voice statistics csr since-reset aggregation-level all

Client Type: VCSR
Start Time: 2002-04-25T01:48:12Z End Time: 2002-04-25T01:50:01Z
record_type=gw,trunk_group_id=1,voice_port_id=2,in_call=120,in_ans=120,in_fail=0
out_call=10,out_ans=10,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,
in_setup_delay=0,out_setup_delay=0,lost_pkt=0,latency=0,jitter=0,in_disc_cc_16=0,
out_disc_cc_16=0
!
record_type=ip,trunk_group_id=2,voice_port_id=3,in_call=120,in_ans=120,in_fail=0
out_call=10,out_ans=10,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,
in_setup_delay=0,out_setup_delay=0,lost_pkt=0,latency=0,jitter=0,in_disc_cc_16=0,
out_disc_cc_16=0
!
record_type=pstn,trunk_group_id=5,voice_port_id=2,in_call=150,in_ans=100,in_fail=50,
out_call=0,out_ans=0,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,
in_setup_delay=0,out_setup_delay=0,in_disc_cc_16=0,out_disc_cc_16=0

Example of the show voice statistics csr since-reset aggregation-level gateway Command

The following example shows the gateway aggregation level statistics:

Router# show voice statistics csr since-reset aggregation-level gateway

Client Type: VCSR
Start Time: 2002-04-25T01:48:12Z End Time: 2002-05-02T21:21:14Z
record_type=gw,trunk_group_id=1,voice_port_id=1,in_call=10,in_ans=10,in_fail=0,out_call=50
out_ans=10,out_fail=40,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,orig_disconn=0,
in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,in_setup_delay=0,
out_setup_delay=0,lost_pkt=0,latency=0,jitter=0,in_disc_cc_16=0,out_disc_cc_16=0

Example of the show voice statistics csr since-reset aggregation-level ip Command

The following example shows the IP aggregation level statistics:

Router# show voice statistics csr since-reset aggregation-level ip

Client Type: VCSR
Start Time: 2002-04-25T01:48:12Z End Time: 2002-05-02T21:21:27Z
record_type=ip,trunk_group_id=1,voice_port_id=1,in_call=10,in_ans=10,in_fail=0,out_call=50
out_ans=10,out_fail=40,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,orig_disconn=0,
in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,in_setup_delay=0,
out_setup_delay=0,lost_pkt=0,latency=0,jitter=0,in_disc_cc_16=0,out_disc_cc_16=0

Example of the show voice statistics csr since-reset aggregation-level pstn Command

The following example shows the PSTN aggregation level statistics:

Router# show voice statistics csr since-reset aggregation-level pstn

Client Type: VCSR
Start Time: 2002-04-25T01:48:12Z End Time: 2002-05-02T21:21:42Z

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record_type=pstn,trunk_group_id=1,voice_port_id=1,in_call=10,in_ans=10,in_fail=0,
out_call=50,out_ans=10,out_fail=40,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,
in_setup_delay=0,out_setup_delay=0,lost_pkt=0,latency=0,jitter=0,in_disc_cc_16=0,
out_disc_cc_16=0

Example of the show voice statistics csr since-reset aggregation-level trunk-group all Command

The following example shows the trunk-group aggregation level statistics:

Router# show voice statistics csr since-reset aggregation-level trunk-group all

Client Type: VCSR
Start Time: 2002-04-25T01:48:12Z End Time: 2002-05-02T21:22:08Z
record_type=pstn,trunk_group_id=15,voice_port_id=3,in_call=20,in_ans=20,in_fail=0,
out_call=10,out_ans=10,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,
in_setup_delay=0,out_setup_delay=0,in_disc_cc_16=0,out_disc_cc_16=0
!
record_type=pstn,trunk_group_id=16,voice_port_id=4,in_call=20,in_ans=20,in_fail=0,
out_call=10,out_ans=10,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,
in_setup_delay=0,out_setup_delay=0,in_disc_cc_16=0,out_disc_cc_16=0
!
record_type=pstn,trunk_group_id=17,voice_port_id=5,in_call=20,in_ans=20,in_fail=0,
out_call=10,out_ans=10,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,
in_setup_delay=0,out_setup_delay=0,in_disc_cc_16=0,out_disc_cc_16=0
!
record_type=pstn,trunk_group_id=18,voice_port_id=6,in_call=20,in_ans=20,in_fail=0,
out_call=10,out_ans=10,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,
in_setup_delay=0,out_setup_delay=0,in_disc_cc_16=0,out_disc_cc_16=0

Example of the show voice statistics csr since-reset aggregation-level voice-port all Command

The following example shows the voice-port aggregation level statistics:

Router# show voice statistics csr since-reset aggregation-level voice-port all

Client Type: VCSR
Start Time: 2002-04-25T01:48:12Z End Time: 2002-05-02T21:22:52Z
record_type=vp,trunk_group_id=a,voice_port_id=4/0/0,in_call=22,in_ans=14,in_fail=8,
out_call=0,out_ans=0,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,
in_setup_delay=0,out_setup_delay=0,in_disc_cc_16=0,out_disc_cc_16=0
!
record_type=vp,trunk_group_id=b,voice_port_id=4/0/1,in_call=22,in_ans=14,in_fail=8,
out_call=0,out_ans=0,out_fail=0,in_szre_d=0,out_szre_d=0,in_conn_d=0,out_conn_d=0,
orig_disconn=0,in_ans_abnorm=0,out_ans_abnorm=0,in_mcd=0,out_mcd=0,in_pdd=0,out_pdd=0,
in_setup_delay=0,out_setup_delay=0,in_disc_cc_16=0,out_disc_cc_16=0

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Designated Server Group: Example

The following example shows that a designated server group has been configured for a broadcast method list.

Router# show voice statistics | begin aaa group server

aaa group server radius billing-grp
server 1.6.37.20 auth-port 1645 acct-port 1646
accounting acknowledge broadcast

Location of the FTP Server: Example

The following example shows the location of the FTP server:

Router# show running-config

Building configuration...
Current configuration : 5444 bytes
!
version 12.3
!
voice statistics push ftp url ftp://sgcp:sgcp@abc-pc:21//ftp_files
voice statistics push ftp max-file-size 4000000000
!

Maximum File Size for the Syslog Server: Example

The following example shows the maximum file size to be downloaded to the syslog server:

Router# show running-config

Building configuration...
Current configuration : 5444 bytes
!
version 12.3
!
voice statistics push syslog max-msg-size 4000000000

Maximum Duration for Storage: Example

The following configuration example shows a maximum storage of 60 minutes:

Router# show running-config | include voice statistics

!
voice statistics max-storage-duration minute 60

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