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Job Overview: The Position Requires An Experienced and Ambitious Candidate Who Is

The position requires an experienced support engineer to troubleshoot technical issues for an enterprise software, provide excellent customer experience, and collaborate with peers to resolve problems. The role involves maintaining support history, interfacing with developers, and keeping skills up to date on software versions.

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Sreedhar Reddy
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© © All Rights Reserved
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Download as DOCX, PDF, TXT or read online on Scribd
14 views

Job Overview: The Position Requires An Experienced and Ambitious Candidate Who Is

The position requires an experienced support engineer to troubleshoot technical issues for an enterprise software, provide excellent customer experience, and collaborate with peers to resolve problems. The role involves maintaining support history, interfacing with developers, and keeping skills up to date on software versions.

Uploaded by

Sreedhar Reddy
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Job Overview: The position requires an experienced and ambitious candidate who is

passionate about technology and is self-driven. We have a challenging workplace where we


welcome innovative ideas and offers growth opportunities and positive environment for
accomplishing goals. Our purpose is to create abundance for everyone we touch.

Job Description

  Looking for a experienced support engineer for an enterprise class solution software

Key Responsibilities:
 To Work with customers via email, conference calls to understand and
troubleshoot the issue
 Resolve technical issues and provide an excellent customer
experience
 Open to work in night shifts
 Maintain complete and current support history of customer cases
 Collaborate with peers and technical associates on problem resolution
 Interface with the software development team to help them
understand the issue
 Maintain skill set and understanding of all the versions of the software

Skill Set:
 Experience in application support. Hands-on in any enterprise level
software support would be added advantage
 Excellent analytical and Logical thinking
 Strong troubleshooting / diagnostic abilities
 Ability to think laterally, possess strong problem solving, planning and
prioritization skills
 Experience working with customers from varied geographical
locations
 Excellent written and verbal communication skills in English
 Work as a bridge between Development team and customer until the
issue resolution

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