Scribd
Upload
324 views

Help Desk Cheat Sheet: Select Your Method of Contact

The document provides information about help desk support hours and contact methods. Standard help desk hours are Monday through Friday from 6am to 8pm EST. Emergency support is available 24/7 by email or phone. Users can create a support ticket by clicking the help desk icon on their computer or by emailing or calling the help desk directly. It is recommended that users provide detailed information about their issue to allow technicians to quickly resolve problems.

Uploaded by

AllaudDeen
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
324 views

Help Desk Cheat Sheet: Select Your Method of Contact

The document provides information about help desk support hours and contact methods. Standard help desk hours are Monday through Friday from 6am to 8pm EST. Emergency support is available 24/7 by email or phone. Users can create a support ticket by clicking the help desk icon on their computer or by emailing or calling the help desk directly. It is recommended that users provide detailed information about their issue to allow technicians to quickly resolve problems.

Uploaded by

AllaudDeen
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

Help Desk Cheat Sheet

Standard Help Desk Hours: Monday—Friday between 6:00 am and 8:00 pm EST.
The eResources Help Desk is available 24 hours a day, 7 days a week for emergencies.

Select your method of contact.


Click Email
(Windows Users Only)

Click the eResources Icon in the bottom


right corner of your screen (by the clock)

Send and email with a detailed


Select “Create Service Ticket”
description of your issue to:
[email protected]
Complete Form and Send
Include a detailed description
Of the issue you are having. Call
If you are unable to send email
or click the eResources Logo,
If you are a Microsoft Windows User and do NOT see the please call our Help Desk at
EResources Icon in the bottom right-hand corner of your screen, 1-800-297-8293 x 1
please inform a Help Desk Technician.

Quick and Effective Support


The more information we have, the quicker we can effectively solve your issue!
Before contacting the Help Desk, try to answer or think about the following:

 Have you tried restarting the machine?


 Are any of your colleagues experiencing the same issue?
 Has this issue occurred before?
 Is there a specific error message? If so, take a screenshot to paste into your support request or write down
as much detail as possible.
 What type of problem is this? Are you having issues with software, malfunctioning hardware, internet
connection? Try to come up with a description of the problem.

Reasons to Contact the eResources Help Desk


Password Reset. Poor performance of your machine (running slowly, taking too long to start, etc). Any problem related to
the hardware on or connected to your machine. Problems with your business software (error screen, program will not run,
etc). Support for connected business devices, such as local printers. Installation of an approved business related
application on your machine. Questions or requests for changes to your system can come through our service desk;
however, we may reserve the right to require approval from your Service Point of Contact to fulfill a given request.

You might also like