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Return/Exchange Form: REASON CODES: Enter The Reason Code in Step 2

This document outlines the return and exchange policy for an online retailer. It is a 6 step form for customers to fill out to initiate a return or exchange. The summary is: The form requests customer contact information in step 1 and a listing of items being returned along with the reason code in step 2. Step 3 asks how the customer wants their return handled. Step 4 is for exchange order details. Step 5 is for payment method if an exchange costs more. Step 6 instructs customers to enclose the form and return items through UPS. The policy details allow returns within 90 days for unworn items with a $7.50 fee waived for certain reasons. Shipping is nonrefundable unless the company erred. International

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129 views2 pages

Return/Exchange Form: REASON CODES: Enter The Reason Code in Step 2

This document outlines the return and exchange policy for an online retailer. It is a 6 step form for customers to fill out to initiate a return or exchange. The summary is: The form requests customer contact information in step 1 and a listing of items being returned along with the reason code in step 2. Step 3 asks how the customer wants their return handled. Step 4 is for exchange order details. Step 5 is for payment method if an exchange costs more. Step 6 instructs customers to enclose the form and return items through UPS. The policy details allow returns within 90 days for unworn items with a $7.50 fee waived for certain reasons. Shipping is nonrefundable unless the company erred. International

Uploaded by

gon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Return/Exchange Form

STEP 1 STEP 2
Fill out Contact/Ship To Information List items you are returning including reason for return. (See chart below)

ORDER # REASON ITEM NUMBER DESCRIPTION COLOR SIZE QTY

NAME

ADDRESS

CITY

STATE ZIP

DAYTIME PHONE NUMBER ( )

EVENING PHONE NUMBER ( )

E-MAIL

REASON CODES: Enter the reason code in step 2.

FIT QUALITY SERVICE OTHER


51. Too Small 53. Damaged/Defective 54. Not as expected 57. Changed mind
52. Too Big 55. Arrived too late
56. Wrong item arrived

STEP 3
How would you like us to handle your return/exchange?

Exchange Item (Please fill out reorder section below) Gift Card

Refund in form of original payment I am returning a gift. Please send: Exchange Gift Card

STEP 4
Exchange Items:

ITEM DESCRIPTION SIZE SHIRT SLEEVE PANT INSEAM CUFFS COLOR ALTERNATE COLOR QUANTITY PRICE TOTAL
NUMBER LENGTH LENGTH Y OR N

STEP 5
Method of Payment: If the total of your exchange or new order exceeds the value of your return, please provide a method of payment.

American Express Discover MasterCard Visa

Card Number Expiration Date /

Gift Card
PIN

STEP 6
Enclose the return form with merchandise. Attach the return label provided in your shipment. Return through any UPS shipper or insured mail to address below:
Returns, 555 Turnpike Street, Canton, MA 02021

Please see reverse side for complete policy details.


Return/Exchange Information

Apparel and Shoe items:


If, for any reason, you are not satisfied with your online purchase, we will accept returns and exchanges of unworn,
unwashed merchandise within 90 days of purchase.*

1. Please complete the return/exchange form, indicating how you would like us to handle your return.
2. Enclose the return form with the merchandise.
3. Use the UPS prepaid return label and bring the package to your nearest UPS shipper/drop off location.
We will ship your replacement item(s) within the continental U.S. at no extra charge.

All returned merchandise will be charged a $7.50 return processing fee, which will be deducted from your merchandise
credit or refund. We will waive the return processing fee for item(s) returned within 90 days for the following reasons:
• Damaged/defective merchandise
• Exchange orders

Shipping and handling charges are non-refundable, unless an error occurred on our part while shipping your order.
Refunds for returned items will be issued in the original form of payment.

Additional information and exceptions:


•C  ustom suiting (offered in-store) and custom dress shirts cannot be returned for a full refund or exchange.
• Returned products must be in new condition and in the original packaging. We are unable to accept returns of
assembled merchandise.
• You are responsible for the return shipping charges for Home & Living items.
• For Home & Living items, shipment damage claims must be filed with the carrier within 48 hours of receipt, in the
original packaging.
• Most furniture and bicycle returns will be charged a restocking fee and deducted from your refund.
• Some furniture and bicycle items may require pickup by either UPS or a trucking company.
• If you would like to return a furniture item, please contact customer service and we will help arrange the shipment of
the item back to us or directly to the manufacturer.
• For reasons due to consumer protection and health codes, certain personal care products are not able to be
returned if they have been opened. If none of the security seals have been broken, the item may be returned.

International shipments:
We cannot offer merchandise exchanges on orders shipped internationally.
International orders must be returned via Borderfree and must be authorized using a Return Merchandise Authorization
form. Please contact Customer Service to process this form and to receive shipment documentation. Refunds on interna-
tional orders include duties, taxes and tariffs when sent with this form. Borderfree will credit your account upon receipt of
the merchandise at the international hub.
Returns sent without the appropriate documentation may not be refunded the full amount. Unfortunately, we cannot refund
your original domestic and international shipping charges. We cannot refund duties, taxes and tariffs if an item is returned
directly to one of our retail stores. We cannot offer free returns on international orders.

*Some items must be returned within 30 days of package receipt. (see products for details.)

F_100 Rev. 11/2018

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