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Sample Use Case - Create User

This use case describes a customer service representative creating a new user by entering the user's name, initial password, and email address. The system then verifies the information and either creates the user or returns an error. If successful, a confirmation message is displayed.

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manoj1702
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89 views

Sample Use Case - Create User

This use case describes a customer service representative creating a new user by entering the user's name, initial password, and email address. The system then verifies the information and either creates the user or returns an error. If successful, a confirmation message is displayed.

Uploaded by

manoj1702
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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NorwalkAberdeen

UC-1: Create User


Description This use case describes the process by which a CSR sets up a new
user in the system.

Actors Customer Service Representative (CSR)


System

Preconditions CSR is credentialed for the system.


CSR is entitled to create users.
CSR has the preferred user name, initial password, and e-mail
address of the user.

Postconditions The user has been set up in the system.

Trigger CSR elects to create a new user.

Basic Flow

Step ID Actor Action Notes and References


BF-1 Client Service Client Service Rep logs into the system. UC-7: Logon
Rep
BF-2 System System displays Main Menu.
BF-3 Client Service CSR elects to set up a new user.
Rep
BF-4 System System displays the New User Set-Up
view.
BF-5 Client Service CSR enters the following info:
Rep  Preferred User Name
 Initial Password
 E-Mail Address

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Step ID Actor Action Notes and References
BF-6 System System verifies User Name is available BR-1 (User Names
and in proper format. Unique)
BR-2 (User Name
Format)
AF-A (User Name not
Available)
AF-B (User Name in
Invalid Format)
BF-7 System System verifies Password is in valid BR-3 (Password
format. Format)
AF-C (Password in
Invalid Format)
BF-8 System System verifies E-Mail address is in valid BR-4 (E-Mail Format)
format. AF-D (E-Mail Address
in Invalid Format)
BF-9 System System creates user in database. EF-A (Problem with
Updating Database)
BF-10 System System displays confirmation message: Extension: UC-9 (Send
“This user has been set up in the Credentials to New
system: User)
 [Preferred User Name]
 [Initial Password]
 [E-Mail Address]”

Alternate Flows

AF-A: User Name not Available

Step ID Actor Action Notes and References


AF-A-1 System If the User Name is unavailable, the
system displays the following error
message to the user: “This user name is
not available. Please choose another.”
AF-A-2 [Return to BF-5]

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AF-B: User Name in Invalid Format

Step ID Actor Action Notes and References


AF-B-1 System If the User Name is in an invalid format, BR-2 (User Name
the system displays the following error Format)
message to the user: “This user name is
invalid. User names must be 6-20
alphanumeric characters.”
AF-B-2 [Return to BF-5]

AF-C: Password in Invalid Format

Step ID Actor Action Notes and References


AF-C-1 System If the Password is in an invalid format, BR-3 (Password
the system displays the following error Format)
message to the user: “This password is
invalid. Passwords must be 6-20
alphanumeric characters.”
AF-C-2 [Return to BF-5]

AF-D: E-Mail Address in Invalid Format

Step ID Actor Action Notes and References


AF-D-1 System IF the E-Mail Address is in an invalid BR-4 (E-Mail Format)
format, the system displays the
following error message to the user:
“This e-mail address is in an invalid
format.”
AF-D-2 [Return to BF-5]

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Exception Flows

EF-1: Problem with Updating Database

Step ID Actor Action Notes and References


EF-A-1 System If the system encounters an unexpected
issue while attempting to create a user
account in the database, the system will
display the following message to the
user: “The system was unable to process
your request due to an error in the
system. Please contact the Technology
Help Desk.”
EF-A-2 [End of Use Case]

Business Rules
NOTE: We recommend keeping business rules in a separate repository. Only include them in a use case
document if there is an organizational policy to that effect or if there is a very good reason to.

Rule ID Name Description


BR-1 User Names Unique Any preferred user name may not be added to the
database if it matches any existing user name.

BR-2 User Name Format User names must adhere to the following rules:
 Must be 6-20 characters long
 Must be alphanumeric characters only
BR-3 Password Format Passwords must adhere to the following rules:
 Must be 6-20 characters long
 Must be alphanumeric characters only
BR-4 E-Mail Format E-mails must be of format: [x]@[y].[z], where:
 x is an alphanumeric string
 y is an alphanumeric string
 z is three or fewer characters and
 z is alphabetical characters only

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