Example - Unmanned Aircraft System
Example - Unmanned Aircraft System
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Piper Mountain Aerial Unmanned Aircraft Systems Operations Manual
TABLE OF CONTENTS
1. PREFACE ...................................................................................................................... 1
2. PHILOSOPHY & MISSION STATEMENT ............................................................. 1
3. PROTECTION OF RIGHTS AND PRIVACY ......................................................... 1
4. DEFINITIONS .............................................................................................................. 2
5. ADMINISTRATION .................................................................................................... 2
5.1 OPERATIONS MANUAL ................................................................................................. 2
5.2 ORGANIZATION ........................................................................................................... 2
5.3 PERSONNEL ................................................................................................................. 3
5.4 FACILITIES................................................................................................................... 4
5.5 SCHEDULING ............................................................................................................... 4
5.6 MISCELLANEOUS ......................................................................................................... 4
6. SAFETY ......................................................................................................................... 4
6.1 SAFETY POLICY ........................................................................................................... 4
6.2 OPERATIONAL HAZARD AND OCCURRENCE REPORT (OHOR) AND INVESTIGATION ....... 5
6.3 SAFETY OFFICER – OPERATOR/OBSERVER/COORDINATOR............................................ 6
6.4 SAFETY TRAINING ....................................................................................................... 6
6.5 MEDICAL FACTORS ...................................................................................................... 6
7. TRAINING .................................................................................................................... 7
7.1 OBJECTIVE................................................................................................................... 7
7.2 INSTRUCTORS .............................................................................................................. 7
7.3 TRAINING PLANS ......................................................................................................... 7
7.4 INITIAL TRAINING ........................................................................................................ 7
7.5 RECURRENT TRAINING ................................................................................................ 8
7.6 MISCELLANEOUS ......................................................................................................... 8
8. GENERAL OPERATING PROCEDURES ............................................................... 8
8.1 REQUEST FOR UAS SUPPORT ........................................................................................ 8
8.2 CALL-OUT PROCEDURE ................................................................................................ 8
8.3 DEPLOYMENT PRIORITIES .......................................................................................... 10
8.4 FLIGHT BOUNDARIES ................................................................................................. 10
8.5 MINIMUM PERSONNEL REQUIREMENTS ...................................................................... 10
8.6 PERSONNEL RESPONSIBILITIES FOR DEPLOYMENTS.................................................... 10
8.7 PERSONAL EQUIPMENT .............................................................................................. 11
9. PRE-FLIGHT/POST-FLIGHT ACTIONS .............................................................. 11
9.1 INSPECTIONS ............................................................................................................. 11
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Piper Mountain Aerial Unmanned Aircraft Systems Operations Manual
1. Preface
The following procedures are intended to promote safe, efficient and lawful operation of
the PIPER MOUNTAIN AERIAL unmanned aerial system (UAS). Safety, above all else,
is the primary concern in each and every operation, regardless of the nature of the mission.
It shall be the intent of every UAS operator to make reasonable effort to not invade a
person's reasonable expectation of privacy when operating the UAS. When operating the
UAS, PIPER MOUNTAIN AERIAL operators abide by all FAA Regulations for flight and
receive the proper authorization for flight.
1. When the UAS is flown, the onboard cameras are turned so as to be facing away
from occupied structures, etc. to minimize inadvertent video or still images of
uninvolved persons or property.
2. PIPER MOUNTAIN AERIAL does not conduct random surveillance activities.
The use of the UAS is tightly controlled and regulated.
3. All authorized missions for PIPER MOUNTAIN AERIAL UAS are for:
a. Aerial photography, videography, commercial inspections (agriculture,
buildings and infrastructure), and aerial surveying, mapping and 3D
modeling.
4. A committee is formed and meets semi-annually for the purpose of reviewing the
existing UAS procedures as well new technologies, laws, and regulations on UAS
usage. The committee consists of personnel from PIPER MOUNTAIN AERIAL
and business partners and advisors.
5. PIPER MOUNTAIN AERIAL UAS operate strictly within the law and regulations.
If in doubt, prior to operating the UAS we ensure that the proper forms and
applications are applied for and obtained. We balance all operations with the need
to accomplish the mission while maintaining public privacy and the freedom from
intrusion.
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4. Definitions
1. Aircraft: any contrivance invented, used, or designed to navigate, or fly in, the air.
2. Airport: a landing area used regularly by aircraft for receiving or discharging
passengers or cargo.
3. Civil aircraft: an aircraft except a public aircraft.
4. Landing area: a place on land or water, including an airport or intermediate landing
field, used, or intended to be used, for the takeoff and landing of aircraft, even when
facilities are not provided for sheltering, servicing, or repairing aircraft, or for
receiving or discharging passengers or cargo.
5. Administration
1. The policies and procedures contained in this manual are issued by PIPER
MOUNTAIN AERIAL . As such it is an official business document of PIPER
MOUNTAIN AERIAL .
2. This manual is not intended to be all-inclusive, but as a supplement to other
company guidelines, Federal Aviation Administration regulations, pre-flight safety
checklists, aircraft manufacturers' approved flight manual, etc.
3. This manual is been written to address UAS operations as they existed when it was
drafted. Equipment, personnel, environment (internal and external), etc., change
over time. The management of change involves a systematic approach to
monitoring organizational change and is a critical part of the risk management
process. Given this, it is essential that this manual be continually updated as
necessary. The entire manual must be reviewed, at a minimum, annually to assure
it is up to date. Any changes to the manual will be communicated as currently
dictated by company policy.
4. A copy of the manual (electronic and/or paper) is issued to every person having
UAS responsibilities.
5.2 Organization
5.3 Personnel
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c. The UAS Coordinator maintains a file for each observer, which includes
copies of training records, UAS incidents, etc.
5.4 Facilities
5.5 Scheduling
1. To facilitate the broad use of the UAS, it shall be made available to all UAS flight
crew members.
2. To maintain a level of proficiency with the UAS, operators are required, as part of
their acceptance into the UAS flight crew, to attend training every two months.
Training is coordinated through the UAS flight crew and announced in advance for
scheduling purposes.
5.6 Miscellaneous
1. Inquiries from the news media must be forwarded to the PIPER MOUNTAIN
AERIAL owner Ty Hurd. Operators/Observers shall follow currently established
company policy regarding interactions and inquiries from the media.
2. Requests for support from third-parties will be responded to by the UAS
coordinator. Should the request involve an immediate threat to life, or property, the
operator is authorized to accept or decline the request. Proper policy and procedure,
as well as FAA regulations must be followed when accepting mutual aid support
for the UAS.
3. Complaints or inquiries regarding UAS operations must be referred to the UAS
coordinator.
6. Safety
6.1 Safety Policy
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1. Occurrences are unplanned safety related events, including accidents and incidents
that could impact safety. A hazard is something that has the potential to cause harm.
The systematic identification and control of all major hazards is foundational to
safety.
2. The OHOR concept provides a mechanism to report hazards and occurrences, real
and perceived, to those responsible for UAS operations.
3. There is no specific format for the OHOR as the information provided is what is
important, not the format and should be used without hesitation to report any
anticipated, current, or experienced safety hazard, or occurrence. Further, the
OHOR can be submitted anonymously, and to whatever level in the chain of
command, to get the matter proper attention, without fear of reprisal.
4. Written memorandums fully explaining the problem will be given to the UAS
coordinator for investigation.
5. Every hazard and/or occurrence is investigated, with the results and corrective
action taken communicated to all members. The investigation will be conducted by
the UAS coordinator or any other member of the company who has the technical
skill necessary to do it. The services of an independent subject matter expert may
be necessary in some cases to assure a thorough and complete investigation.
6. Hazards requiring immediate attention will be brought to the attention of the UAS
coordinator, verbally, without delay.
7. ALL MEMBERS ARE AUTHORIZED TO TAKE ACTION TO CORRECT A
HAZARD if in that member's opinion delay will result in accident or injury. The
UAS coordinator will be notified immediately in such situations.
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1. In regards to safety, all members of the UAS flight crew are responsible for the
following:
a. Ensuring all flight operations personnel understand applicable regulatory
requirements, standards and organizational safety policies and procedures.
b. Observe and control safety systems by monitoring all operations.
c. Review standards and the practices of company personnel as they impact
operational safety.
d. Communicate all reported safety related problems and the corrective action
taken. If there were any in-flight problems (or learned experiences), the
proper procedures for handling that problem should be discussed.
e. Copy and circulate pertinent safety information.
f. Copy and circulate emergency safety bulletins.
g. Place any electronic copies of safety information or bulletins in a
conspicuous location for all employees to access.
h. It is emphasized again that safety is the responsibility of ALL members of
the UAS unit.
1. All members shall receive training in the following subjects prior to operating the
UAS:
a. Company commitment to safety
b. Company policy
c. UAS member's role in safety
d. Emergency safety procedures
2. All members shall review the company safety policy and procedures on an annual
basis and that review shall be noted in their training history.
1. Operator and Observers shall only deploy the UAS when rested and emotionally
prepared for the tasks at hand.
2. Physical illness, exhaustion, emotional problems, etc., seriously impair judgment,
memory and alertness. The safest rule is not to act as an operator or observer when
suffering from any of the above. Members are expected to "stand down" when these
problems could reasonably be expected to affect their ability to perform flight
duties.
3. A self-assessment of physical condition shall be made by all members during pre-
flight activities.
4. Performance can be seriously hampered by prescription and over-the-counter
drugs. The UAS Coordinator must be advised anytime such drugs are being taken.
If it is determined that the medication being taken could hamper an operator or
observer, that member shall be prohibited from the deployment or exercise.
5. No member shall act as an operator or observer within eight hours after
consumption of any alcoholic beverage, while under the influence of alcohol, or
while having an alcohol concentration of 0.04 (FAR 91.17)
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7. Training
7.1 Objective
7.2 Instructors
1. If any members are FAA certified flight instructors, they are given instructor duties.
Such duties can include developing training courses, provide training, and student
evaluation and documentation.
2. Duties of instructing new members shall fall upon those who have the most flight
time and knowledge of UAS operations. Instructors are designated by those within
the unit and approved by the UAS Coordinator.
1. All members have a training plan on file that outlines training objectives for the
upcoming year. This training plan will be held in conjunction with the member's
normal training file per company policy.
2. The approved training plan is developed by the UAS coordinator.
3. All deployments or exercises are documented and count toward a member's
training.
4. It is the member's responsibility to verify their training file contains all pertinent
information.
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3. Any new member who fails to successfully complete the initial training may be
denied as a member of the UAS flight crew.
4. Before a member can fly as an operator, they must complete at least enter number
(e.g., 10, 15, 20, etc.) hours of flight training with the UAS instructors to show
proficiency of the flight training exercises and the airframe. This must be
accomplished to show their ability and knowledge of the UAS.
1. All members within the unit shall maintain proficiency in their operator/observer
abilities. Members who do not have any documented training or flight time within
a span of 90 days will have to show proficiency before being an operator/observer
during a deployment or exercise.
2. Recurrent training is not limited to actual operating/observer skills but includes
knowledge of all pertinent UAS/aviation matters.
3. Failure to prove proficiency can result in removal from UAS responsibilities.
7.6 Miscellaneous
1. Depending on the nature of the training request, all efforts are made to
accommodate the hours of training so as little impact is made to staffing levels.
2. All requests for training shall be approved through the member's chain of command
and timekeeping during those training hours are marked by the UAS coordinator.
3. Members are encouraged to attend, and forward information on FAA sponsored
safety seminars.
4. Training shall only be conducted at approved locations and follow the provisions
within the approved FAA regulations.
1. Requests for UAS support shall be made through the UAS coordinator who has the
most current list of UAS operators and observers to contact.
2. Requests for UAS support can be made at any time during the day or night.
3. The UAS coordinator will submit a written Plan of Activities to the local FAA
FSDO three days before the proposed mission.
4. If a request is made for UAS support during the night, PIPER MOUNTAIN
AERIAL must contact the FAA to obtain a waiver if one isn’t on file for the location
and time of the mission.
1. The UAS coordinator will screen all initial requests to use a UAS.
2. The UAS coordinator will then contact the PIC to request the deployment of the
UAS.
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3. The UAS Coordinator will also contact the UAS flight crew who will screen the
request using the following factors:
a. Is the proposed use of UAS within the capabilities of the UAS equipment
and personnel to perform?
b. Does the proposed use of the UAS fall within the FAA and department
policies and regulations for UAS usage?
c. Can the UAS be deployed safely given current weather conditions?
d. If the UAS deployment requires a warrant has one been requested and
approved?
e. Are sufficient trained and qualified personnel available to safely operate the
UAS?
4. The UAS flight crew will either accept or decline the request for UAS support. If
the request is denied the UAS flight crew will provide a reason for declining the
support request to the UAS Coordinator who will provide the requestor this
information along with the reason for declining. If the UAS Coordinator accepts
the support request they will contact a UAS operator who will be provided all
available mission information.
5. The UAS operator will contact a certified observer from the list of available trained
observers. The UAS operator is responsible for transporting the UAS and all
required equipment to the scene. Upon arriving at the requested location the UAS
operator will contact the requestor to check in and receive a briefing on the mission
requested. The UAS operator will make an on scene determination of the ability of
the UAS to perform the requested mission safely and within company and FAA
policies and procedures.
6. If the UAS operator determines that the use of the UAS would violate company
policy or directives then the UAS operator will inform the requestor of the potential
conflict along with recommendations for modifying the requested mission to
conform to company policies and procedures. As this is a change from the original
approved mission the UAS operator will contact the UAS coordinator for direction
on how to proceed. As soon as possible after the completion of the mission, the
UAS operator will make a full report of the circumstances and their concern through
the UAS coordinator.
7. UAS operators will have sole discretion for declaring safety or violation of FAA
rules. If the UAS operator determines that a requested mission would violate FAA
rules or endanger person or property, then the UAS operator will respectfully
inform the requestor of the reasons for refusing to operate the UAS and contact the
UAS coordinator immediately. The UAS will not be flown in this circumstance and
the authority of the UAS operator is absolute.
8. If the UAS operator determines that the requested mission will potentially damage
the UAS or its associated equipment the UAS operator will inform the requestor of
their concerns. The UAS operator will fully document and send a report to the UAS
coordinator.
1. The UAS shall not be used for the purpose of random surveillance.
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2. If several separate requests for UAS support are received simultaneously, they shall
be prioritized.
3. In general terms, requests for UAS support are prioritized as:
a. List priorities of company’s business generally.
1. Although there may be requests for UAS support in restricted airspace, FAA
regulations for UAS restrict UAS deployment inside restricted airspace.
2. At no time shall UAS support be granted inside restricted airspace without first
obtaining permission from the local FAA FSDO and approval by local authorities.
3. Maximum altitude shall not be set more than 400 feet per the FAA regulatory
standards.
4. The operator will obtain the consent of all persons involved in the mission and
ensure that only consenting persons will be allowed within 100 feet of the flight
operation, and this radius may be reduced to 30 feet based upon an equivalent level
of safety determination.
1. Due to the nature of the mission, the minimum personnel required on ALL missions
will be an operator and observer. Under no circumstances will an operator attempt
to complete a deployment alone.
2. Although training is not considered a mission, an observer shall be used.
1. Operator
a. The operator is directly responsible for, and is the final authority over the
actual operation of the UAS.
b. Operators have absolute authority to reject a flight based on personnel safety
or violation of FAA regulations. No member of PIPER MOUNTAIN
AERIAL, regardless of status, shall order an operator to make a flight when,
in the opinion of the operator, it poses a risk to personnel or is in violation
of FAA regulations.
c. Operators are responsible for compliance with this manual, company policy
and procedure and FAA regulations.
d. The operator's main duty during the deployment of the UAS is to operate
the UAS safely while accomplishing the goals of the deployment.
e. Operators shall see-and-avoid any obstacle that will lessen safety during the
mission.
f. Operators shall be responsive to the requests of the observer in order to
accomplish the deployment.
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1. Operators/Observers shall wear eye protection at all times while the UAS is in
flight.
2. Although there is no specific uniform for the UAS unit or required for proper
operation of the UAS, the operator/observer should take necessary measures to
deploy in a professional matter, wear Hi-Visible vests when appropriate, and take
into consideration that all deployments are subject to media requests.
3. Operators/Observers will take into consideration the current weather conditions
when planning to deploy, and wear appropriate clothing to deploy comfortably.
4. There are no documented issues with the use of the radio or cellular phones during
the deployment of the UAS, but the operator/observer should at all times take into
consideration safe operation of the UAS when using a radio or another device (use
of the radio or other device is strictly prohibited by the operator during flight).
5. Operators/Observers shall wear clothing that easily identifies them as PIPER
MOUNTAIN AERIAL UAS Flight Crew members.
9. Pre-Flight/Post-Flight Actions
9.l Inspections
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5. Any physical equipment that cannot be resolved on-site, and which have an impact
on safety or the mission, will override the deployment. These issues will be resolved
before flight.
9.2 Weather
1. Before each deployment, the operator/observer will ensure that he/she gathers
enough information to make themselves familiar with the weather situation existing
throughout the area of deployment. The operator shall utilize FAA approved
weather resources to obtain the latest and most current weather conditions.
2. An anemometer should be utilized in order to better estimate the wind speed and
determine if it is within the capabilities of the airframe being flown.
3. Operators/Observers should use the Beaufort Scale when making deployment
decisions in regards to wind conditions.
4. The weather conditions reported for the operation shall be recorded in the pre-flight
checklist.
5. The operator shall ensure that the flight will occur within FAA VFR weather
requirements.
9.3 Documentation
1. Inspection and weather will be documented prior to flight within the log book.
2. After each flight, the operator will complete a statement documenting the UAS
operations.
9.4 Planning
9.5 Checklists
1. Operators shall utilize pre-flight checklists to ensure the highest level of safety for
deployment.
2. Prior to flight, the flight log shall be initiated.
9.6 Maintenance
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Piper Mountain Aerial Unmanned Aircraft Systems Operations Manual
1. Although there are few parts on the UAS that need servicing, it is necessary that
the manufacturer's maintenance schedule is followed and properly documented.
2. Any issues that arise during maintenance that cannot be resolved by routine
methods shall be forwarded to the manufacturer for further technical support.
9.7 Other
1. Operators/Observers will ensure that no items are attached to the UAS prior to flight
that are not required for safe operation and to complete the mission goal.
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