Alcatel OmniPCX Enterprise

Alcatel 4059 Attendant Console

NOTE:

Product specifications contained in this document are subject to change

without notice. Products and services described in this document may not be
offered in every country. For the most current information, please contact
your Alcatel representative or your Alcatel equipment provider.

Copyright (c) 2006 Alcatel. All rights reserved for all countries. This
document may not be reproduced in whole or in part without the express
written permission of Alcatel.

Alcatel® and the Alcatel logo are registered trademarks of Alcatel. All other
trademarks are the property of their respective owners.

The CE mark indicates that this product conforms to the following Council
Directives:
- 89/336/CEE (concerning electro-magnetic compatibility)
- 73/23/CEE (concerning electrical safety)
- 1999/5/CE (R&TTE)
 
 
 
 
   

Chapter 1
Overview

 Overview .................................................................................................... 1.1

 Reference to Other Modules .............................................................. 1.1

Chapter 2
Basic description

 Basic Description ................................................................................... 2.1

Chapter 3
Hardware Installation

 Hardware Required ................................................................................ 3.1

 Connection ............................................................................................... 3.1

Chapter 4
Software Installation

 
    0-1
 
   

 PC Configuration .................................................................................... 4.1

 Installing the Software .......................................................................... 4.1
 PC with Stand-by Enabled Disconnects after Period of Inactivity .......... 4.1
 Installing Alcatel 4059 MAC Software ........................................................ 4.2
 Uninstallation of Software A4059 MAC .......................................... 4.5
 Procedure for Opening a Session .................................................... 4.8

Chapter 5
Configuration procedure

 General Information .............................................................................. 5.1

 Configuring the Attendant for the 4059 MAC Application ....... 5.1
 Configuring Display of Incoming Calls in the 4059 MAC
Application ............................................................................................... 5.2
 Configuring Languages ....................................................................... 5.2
 Managing Application Programmable Keys ................................. 5.3
 Configuring External Directories ...................................................... 5.3
 Accessing the Directory Configuration Menus ........................... 5.4
 Configuring the LDAP Directory ....................................................... 5.5
 Adding .......................................................................................................... 5.5
 Modifying ...................................................................................................... 5.7
 Deleting ........................................................................................................ 5.7
 Configuring ODBC Directories .......................................................... 5.7
 Adding .......................................................................................................... 5.7
 Modifying ..................................................................................................... 5.11
 Deleting ....................................................................................................... 5.11
 Other LDAP and OBCD Directory Management Operations .. 5.12

Chapter 6
Maintenance

0-2  
   
  
   

 Checking the Keyboard and the TA/MAC Version ..................... 6.1
 Flashing (Programming) a TA/MAC or TA/PAC Box .................. 6.1
 Configuring the Keyboard Language .............................................. 6.2

 
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1 

1.1 Overview
The Alcatel 4059 MAC (Multimedia Attendant Console) terminal, also called SBC (Screen
Based Console), is a Windows™ graphic application which is used to activate all the functions
of an attendant console on a compatible PC. This application also provides the maximum level
of comfort and user friendliness.

1.2 Reference to Other Modules

The SBC 4059 terminal is described in the following modules:
- Basic description (see module Alcatel 4059 attendant console - Basic description ).
- Hardware installation (see module Alcatel 4059 attendant console - Hardware Installation ).
- Software installation (see module Alcatel 4059 attendant console - Software Installation ).
- Configuration procedure (see module Alcatel 4059 attendant console - Configuration
procedure ).
- User manual (see module Alcatel 4059 attendant console - Introduction to the 4059
Attendant console ).

       

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Chapter 1 !" " #

1-2        

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2
  

2.1 Basic Description

The startup procedure provides multi-user access to the SBC application. Users are only
required to configure and manage the display screen. Installation data management is
common for all users.
Due to the user-friendly multi-windowing feature, the PC used does not have to be exclusively
dedicated to the SBC application. It can also run both standard applications, such as word
processing or spreadsheet programs, and PCX applications such as system management or
the infocenter. For an incoming call, an attendant working in another application can connect
with the SBC application to handle the call.
The Alcatel 4059 MAC application is equipped with a specific Alcatel keyboard for enhanced
use of the attendant workstation.
The Alcatel keyboard is a PC type keyboard with an added set of function keys. An audio
handset can be connected to the left or right side of the keyboard.
To supplement the features available on an attendant station, the 4059 SBC offers
applications that extend the attendant's capabilities:
- Supervision of a list of items
- Use of system directories
The screen displays the following windows:
- Information (BLF, programmable keys, attendant console status, etc.)
- Call handling
- User input keys
All subscriber-related information is displayed on screen to allow the best possible service to
be offered.
For information on using the console, refer to the Alcatel 4059 User Manual (see module
Alcatel 4059 attendant console - Introduction to the 4059 Attendant console ).
Note: As from R4.2, the number of attendants resulting in modification of the display can be managed by
configuring a programmable threshold (1 to 20).

  $      

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Chapter 2 %     

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3   

3.1 Hardware Required

- As from R4.1, a TA MMK unit (ref 3AK 17095 AC)
- An Alcatel MMK keyboard (ref 3AK 17043 AB )
- A TA to PC connection cable (ref 3AK 17016 AB)
- A TA to keyboard connection cable (ref 1AB 12314 0002)
- An 8-pin RJ45 UA line cable to the system (ref 1AB 04521 0024)

3.2 Connection
Refer to module TA-MMK (MMK V2) - External connections .

       

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Chapter 3 &# ' 

3-2        

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4   

4.1 PC Configuration
The following minimum hardware configuration is required in order to install the software:
- A Pentium 400 processor or equivalent
- A VGA display
- A PS/2 keyboard port
- A PS/2 mouse port
- RAM:
• With Windows 2000:
• if an LDAP directory is used: 256 MB RAM minimum
• if an LDAP directory is not used: 128 MB RAM minimum
• With Windows XP:
• if an LDAP directory is used: 512 MB RAM minimum
• if an LDAP directory is not used: 256 MB RAM minimum
- A 15 MB hard drive (minimum)
- A CD-ROM drive
- A PS/2 mouse
The following software is required:
- WINDOWS 2000 (from version 4.014.9 of the 4059) or WINDOWS XP (from version
4.15.0)
- The 4059 software on CD-ROM
The PC must have a serial communication interface (COM port) for connection.

4.2 Installing the Software

In case of upgrade:
- When you upgrade a 4059 MAC from a release older than 4.015.x, it is imperative to
uninstall the A4058 MIG or A4059 MAC software.
- When you upgrade a 4059 MAC from a release newer than 4.105.x, an uninstall is not
required.
If the personal phone book is used, before deleting the old version, save the file
Alcabc32/store.dat and later copy it to the new installation; if this is not done, the phone book
is lost.

4.2.1 PC with Stand-by Enabled Disconnects after Period of Inactivity

On some PCs, full stand-by can be enabled at the Bios level (for keyboard, mouse, and port
activity). In this case, if there is no activity (on the keypad, mouse, or V24 port), the PC enters

     !    ()# '  4-1

Chapter 4 ()# ' 

stand-by mode and the A4059 MAC application disconnects from the OmniPCX. Once the
stand-by is over, the application must be restarted.
If this problem occurs on the PC, the stand-by level must be verified and it is necessary to
disable the standby on the V24 port to which the A4059 MAC application is connected.

4.2.2 Installing Alcatel 4059 MAC Software

The installation is in two steps:
- Installation of MMK drivers (keyboard and mouse)
- Installation of 4059 software
4.2.2.1 Installation of MMK Drivers
On the CD-ROM:
1. Go to the directory /MMK/disk1/
2. Launch Setup.exe to perform the installation
3. Select a language
___change-begin___
___change-end___
4. Select the language in which the application will be installed then click OK
5. Click Next in the following InstalShield Wizard dialog box
6. Select "Clavier Multimedia Alcatel"
___change-begin___
4-2      !    ()# ' 
 ()# ' 
___change-end___
7. Validate your choice by clicking OK.
8. Select "Souris sur Port PS2 avec Clavier Multimedia Alcatel"
___change-begin___
___change-end___
9. Validate your choice by clicking OK.
10. The PC needs to be rebooted to take into account the new drivers.
4.2.2.2 Installing the 4059 Software
On the CD-ROM:
1. Go to the directory /4059/disk1/ then launch Setup.exe to perform the installation
2. Select a language.
___change-begin___
___change-end___
3. Select the language in which the application will be installed then click OK
4. Click "Next" to continue the installation
5. Accept the Licence Agreement then fill the Customer Information window
___change-begin___
     !    ()# '  4-3
Chapter 4 ()# ' 
___change-end___
6. Click Next to continue the installation
7. Select the installation repertory
(by default, the repertory is: C:\Program Files\Alcatel\Alcatel 4059 Applications)
8. Then click Next
9. Select the modules to install (4058MIG or 4059MAC, not both)
___change-begin___
___change-end___
10. Click Next to begin the installation, then click Install
11. Once installation is over, reboot the PC to update the different system files.
12. Define the physical access in the PC.
Click Start/Programs/Alcatel 4400 Applications/Setup tool for ABCA Applications.
___change-begin___
4-4      !    ()# ' 
 ()# ' 
___change-end___
Click:
• Access: to define, modify or delete an access
• Quit: to quit the window
• About: to obtain information regarding the use of this software and the versions of
different files
• Language configuration: to define, modify the language
• Directory configuration: to define, modify or delete the LDAP and ODBC directories
• Popup configuration: to define the display of the popup windows.
The COM port can be modified according to the port on which the application is installed.
By default, COM1 is the designated port.
Click Access
Click Modify to check the correspondence between applications (or sessions) and physical
access; modify the COM port if necessary.
• For a TA/MAC, select the MAC/PC protocol,
• For a TA/PAC, select the PAC/PC protocol.
___change-begin___
___change-end___
4.3 Uninstallation of Software A4059 MAC

     !    ()# '  4-5

Chapter 4 ()# ' 

In order to uninstall the 4059 application, we need to unsinstall the 4059 and MMK drivers:
1. Select 4059 in Control Panel/ Add/Remove Programs
___change-begin___
___change-end___
2. Select Modify/Remove Alcatel 4059 Applications
___change-begin___
___change-end___
3. Select Remove then click Next
4. Reboot the PC.
5. Select Alcatel MMK in Control Panel/ Add/Remove Programs
___change-begin___
4-6      !    ()# ' 
 ()# ' 
___change-end___
6. Select Modify/Remove Alcatel 4059 Applications
___change-begin___
___change-end___
7. Select Remove then click Next
___change-begin___
     !    ()# '  4-7
Chapter 4 ()# ' 
___change-end___
8. Click OK.
9. Select Standard PS/2 Port Mouse
___change-begin___
___change-end___
10. Click OK
11. Reboot the PC to validate de-installation of the MMK driver.

4.4 Procedure for Opening a Session

Once the software has been installed, the procedure used to open an Alcatel 4059 MAC
session is automatically launched when the PC is powered up.
When access is obtained:
- Double-click the icon,

- Or click the menu Start/Programs/Alcatel 4400 Applications/Alcatel 4059 MAC.

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     !    ()# '  4-9

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5   

5.1 General Information

To put an Alcatel 4059 MAC attendant console into service, the console must be configured on
the OmniPCX.
As of R4.2, the system administrator can configure a threshold which indicates the maximum
number of attendants allowed. Beyond this threshold, incoming calls are displayed differently
on the console. The limit for changeover from "list" mode (call represented by a line and its
characteristics) to "counter" mode (call represented by a vertical bar) can be configured in the
Attendant Group object. This number may be up to twenty.
Note: This limit is set at six attendants for 4400 versions running a release lower than R4.2.

5.2 Configuring the Attendant for the 4059 MAC Application

1. Select Attendant > Attendant sets
2. Review/modify the following attributes
Attendant ID Enter the attendant reference number.
Attendant Group ID Enter the number of the attendant group to which the set
is attached. (-1 no attendant group)
Shelf Address According to the site.
Board Address According to the site.
Equipment Address According to the site.
Set Type Select:
• 4059 MAC
• MAC 2 equipts
Note 1:
• The MAC 2 equipts option must be selected if the Alcatel
4059 terminal uses the TA-MMK unit (as from R4.1).
• Both options are possible if the Alcatel 4059 terminal uses
the TA-MAC unit.
Entity Number Enter the entity number assigned to the attendant.
V24 Extension Select "Yes".
MAC/PC Select "MAC/PC".

Caution: As the TA unit receives its power supply from the UA links, two or four consecutive
devices are required according to the Set Type attribute selected. These devices are
automatically assigned to the 4059 MAC application, regardless of whether they are used or
not.
Note 2: The TA-MMK unit only uses one UA link for its power supply, but it is recommended to select
MAC 2equipts.
The attendant console must be declared:

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Chapter 5 ) *+   +

• On devices 0, 2, 4, etc. of the UA board if the configuration is MAC 2equipts.

• On devices 0, 4, 8, 12, 16, 20, 24 or 28 of the UA board if the configuration is 4059
MAC.
3. Confirm your entries

5.3 Configuring Display of Incoming Calls in the 4059 MAC

Application
Display of incoming calls in the application ("counter" or "list" mode) depends on the attendant
threshold that can be configured for each attendant group.
1. Select Attendant > Attendants Groups
2. Review/modify the following attributes
Physical Directory No. Displays the directory number of the selected attendant
group.
No display Threshold on 4059 Enter threshold value, must be between 1 and 20 (6 by
list default).

3. Confirm your entries

5.4 Configuring Languages

Two language selections are maintained on an installation of A4058 MIG or A4059 MAC: a
main language and a secondary language.
When the main language is not fully available, you can assign a secondary language. The
strings of the secondary language will replace any non-available strings of the main language.
Caution: Procedure
Click on Start/Programs/Alcatel 4400 Applications/Setup tool for ABCA Applications.
Click on Language configuration.
The following screen is displayed:
___change-begin___
5-2       !    ) *+   +
 ) *+   +

___change-end___
Click on a secondary language, which appears in the same kind of list in the next panel.
Validate by clicking OK.
In this case, do not check the box for Do Not try to translate the missing strings. When this box
is checked, you cannot call for a secondary language.

5.5 Managing Application Programmable Keys

See module Attendants - Configuration procedure .
Note: Creating a "Common hold" key modifies (in the application) the incoming calls window.

5.6 Configuring External Directories

The 4059 application allows access to different types of external directories that can be used
for the "Dial by name" telephone feature. These directories are of LDAP and ODBC type.
To be able to use these directories from the 4059 application, the site manager must configure
access to them.
To perform this operation, familiarity with the following is required:
- The Windows™ environment.
- ODBC and LDAP operating principles.

      !    ) *+   + 5-3
Chapter 5 ) *+   +

- The "Dial by name" telephone feature. For more information, refer to the Console user
manual.
Note:
LDAP (Lightweight Directory Access Protocol) is a client-server protocol that offers access to directory
services via the network and/or the Internet.
ODBC (Open Database Connectivity) is a format defined by Microsoft allowing a user to access a
database running in Windows. This database can be a telephone directory for the 4059 application.

Caution: In the 4059 application, the attendant also has a personal directory allowing up to 3000
users to be recorded. This directory is saved under ALCABC32\store.dat. Remember to make a
backup copy of this file if the 4059 application is to be uninstalled as, otherwise, it will be deleted.

5.7 Accessing the Directory Configuration Menus

From the main screen of the 4059 application, select the Options menu, then Directory as
follows:

Click Directory configuration... the following window is displayed:

5-4       !    ) *+   +
 ) *+   +

This dialog box is used to program the directory configuration parameters:

- Add/Delete LDAP directory...: to add, modify or delete an LDAP type directory.
- Add/Delete ODBC directory...: to add, modify or delete one or more ODBC type
directories.
- Search configuration: to modify existing LDAP and/or ODBC directory parameters.
Note: The 4059 application can use several ODBC directories but only one LDAP directory.

5.8 Configuring the LDAP Directory

5.8.1 Adding
Click the Add/Delete LDAP directory... tab in the main window to configure access to a LDAP
type directory. The following window is displayed:

      !    ) *+   + 5-5
Chapter 5 ) *+   +

To connect to an LDAP directory, proceed as follows:

1. Enter the name that identifies the LDAP directory. This name will be seen in the menus for
directories when using "Dial by name".
2. Enter the IP address or name of the LDAP server.
3. Click the box if the connection to the LDAP server requires access rights (name and
password).
4. Enter the name and the password used for connection to the LDAP server (only if the box
is enabled).

5. Enter the port number of the connection to the LDAP server (389 by default).
6. Enter data allowing a more precise search in the requested directory. This is a string of
characters, as shown below:
Example: o=ALCATEL corresponds to the following syntax: o (organization) = company.
7. Confirm by clicking OK.
Once this last operation is complete, the application checks the parameters entered and the
availability of the server requested. If the configuration is accepted, the main screen is
displayed again. Otherwise, repeat the procedure described above, while checking that the

5-6       !    ) *+   +
 ) *+   +

server used is available.

Note: Once the directory management operations have been performed, you must go into the search
configuration menu described in § Other LDAP and OBCD Directory Management Operations at least
once.

5.8.2 Modifying
Click the Add/Delete LDAP directory... tab in the main window. The LDAP directory
configuration window is displayed with the settings for the existing LDAP directory.
Modify the required fields, then confirm by clicking OK.

5.8.3 Deleting
Click the Add/Delete LDAP directory... tab in the main window. The LDAP directory
configuration window is displayed with the settings for the existing LDAP directory.
Delete the connection to the LDAP directory via the Delete... button.

5.9 Configuring ODBC Directories

5.9.1 Adding
Click the Add/Delete ODBC directory... tab in the main configuration window. The following
window is displayed:

Note 1: There is no directory present the first time it is opened.

Click the Add button to open a new window. Click the Data Source tab, then the New...
button.
The following window is displayed:

      !    ) *+   + 5-7
Chapter 5 ) *+   +

Click the System data source box to allow any 4059 application user on the machine to use
this database.
Then click Next>. In the following window, choose the access driver for the corresponding
database (e.g., Microsoft Excel Driver for an Excel database). Confirm your selection by
clicking Next>.
The window displayed allows the previously entered data to be viewed. Click End.
Enter the name to be assigned to the database (the name used to access the database), then
select the database (an Excel or Access etc. file).
Example 1: If the database is of Excel type

1. Enter the name to be assigned to the database (e.g., telephone directory).

2. Click Select Workbook... to open a search window to
• Select the source file for the required directory.

5-8       !    ) *+   +
 ) *+   +

• Confirm the data entered by clicking OK.

3. Return to the previous window. Confirm by clicking OK.
Note 2: These steps and those that follow differ according to the type of database requested (here,
Excel). In all other cases, follow the instructions.
The following window displays the database created.
Example 2:

Select the database (here, telephone directory) and click OK. The following window is
displayed:

      !    ) *+   + 5-9
Chapter 5 ) *+   +

1. Select one of the sheets (1 to 3) in the source file that is to be used as directory.
2. Enter the name identifying this directory. This name will be seen in the menus for
directories when using "Dial by name".
3. Confirm by clicking OK.
A new window opens:
Example 3:

This window is used to match the column titles of the selected sheet (accessed by a
drop-down menu in ) and the three standard fields (name, first name and directory number)
that are essential for "Dial by name" calls (in ).

5-10       !    ) *+   +
 ) *+   +

Once the fields have been associated, click “OK”. The directory created can be accessed
from the 4059 application.
Note 3: Once the directory management operations have been performed, configure the search
configuration displayed: § Other LDAP and OBCD Directory Management Operations .

5.9.2 Modifying
1. If the modification concerns directory name:
Click the Add/Delete ODBC directory... tab. The following window is displayed:
Example:

Click on the directory name and then modify it. Confirm changes with Enter.
2. If the modification concerns the basic data (new source file):
Follow the same principles as for the "add" procedure until the "Select the data source"
window is displayed. When this opens, select the database to be modified, then continue
as for the "Add" procedure.

5.9.3 Deleting
Click the Add/Delete ODBC directory... tab. The following window is displayed:
Example:

      !    ) *+   + 5-11
Chapter 5 ) *+   +

Select the directory to be deleted, then confirm by pressing the Delete button.

5.10 Other LDAP and OBCD Directory Management Operations

Note 1: When "Dial by name" is used, the attendant can access additional information on the selected
party by clicking on the corresponding icon (see the user manual). Opening and lay-out of this window
depend on the management performed previously by the site manager on the directory of the requested
subscriber. This management is described here.
Click the Search Configuration tab (see § Accessing the Directory Configuration Menus ). If
any directories are present, the following window is displayed:
Example:

Select the appropriate directory, then click OK.

Note 2: if the directory has already been modified, a window is displayed, asking whether the
modifications to be made must apply to all users or to the current user only. Answer the question, then
click OK.
The next window opens:

5-12       !    ) *+   +
 ) *+   +

The right area shows the standard configuration with the fields: figure: name, first name and
directory number. These are the fields that the attendant sees displayed in the additional
information window when she requests additional information on a subscriber (when using the
"Dial by Name" feature).
The left area displays fields that are still available.
To insert a new field in the right area:
1. Click the required field in the left area.
2. Click the button. The field switches to the right area and is preceded by the text field
icon.
3. Modify the type of field added if it does not contain text. To do this, select the
corresponding field icon (directory number or Email). If the field icon has not been
assigned correctly, the attendant will not be able to use it when using "Dial by name".

      !    ) *+   + 5-13
Chapter 5 ) *+   +

To delete a field in the right area, proceed as follows:

1. Click the field.
2. Click the button. The field switches to the left area.

Before confirming changes, the installer can configure the order of the fields with the and
buttons. Fields appear in this order in the additional information window.

Confirm modifications by clicking “OK”.

Note 3: If the directory is LDAP type and if the PC has the OmniVista 4760 application installed, an
additional parameter is displayed with the request "Use the Alcatel 4760 to display additional
information". If this parameter is enabled, the attendant will have to use the OmniVista 4760 application
(via the PC's internet browser) to view additional information on the requested subscriber.

5-14       !    ) *+   +
  

6  

6.1 Checking the Keyboard and the TA/MAC Version

TA/MAC: The keyboard must be version 3.7 minimum and the TA/MAC must be version 4.7
minimum.
TA/PAC: The keyboard must be version 3.8 minimum and the TA/PAC must bea version 1.5
minimum.
To check the keyboard version and the TA/MAC-TA/PAC version, follow the procedure below:


export MENU_LANG=EN0
he_dow_tuner
   
   
  
 
 Enter the ACT number in which is located A4059 MAC
 
 Enter the UA board number on which is located A4059 MAC
 
 Enter the equipment number in the UA board

The following screen displays the software versions for a TA/MAC:

!
"#$%$&' ()% *+, -)&#%. )/
  4.7
  4.7
%  4.7
&  4.7
%  4.7
0  3.8
1 2 % 4.7
 2 & 4.7
 34
5 6 

The following screen displays the software versions for a TA/PAC:

!
"$&"' (). * 7, -)&&'8 )/
  1.5
  1.5
%  1.5
&  1.5
%  1.5
0  3.8
1 2 % 1.5
 2 & 1.5
 34
5 6 

6.2 Flashing (Programming) a TA/MAC or TA/PAC Box

When there are several A4059 MAC attendant consoles, Alcatel recommends to flash each

 

  
   $  ,   6-1
Chapter 6 ,  

TA/MAC-TA/PAC box one by one. The previous procedure above indicates how to view the
flash version of the TA/MAC-TA/PAC and the version of the keyboard.
Flashing/Programming procedure:


9(6(
 & :-
 26 
 % ;7<+ *= 7$57,
 . ;7< 7 *= 7$ 7,
2  6  = 9 6  / ) %
 & 26  !
 ! = !
 +
 >% 7 9 
 % : 9 *:?",@ 7
 : 9 *;!",@ A
 
 : 9 7 
  699 9 7'"#B 57  
  
 : 9 ;7  
  699 9 7'"#B 57  
 
 : 9 -
 
  9 ;7 

TA/MAC-TA/PAC downloading begins. The 9(6( command does not indicate the
end of downloading; you must refer to the system console in order to view the beginning and
the end of downloading. After downloading, it is advisable to verify the new version of the
TA/MAC-TA/PAC box by using the 9(6( command.
Caution: If you press the key <Return> on items Crystal Number, Coupler/Board Number and
Position Number, the default value –1 is taken: the downloading of all A4059 MAC attendant
consoles will be performed.

6.3 Configuring the Keyboard Language

To modify the keyboard language (AZERTY or QWERTY):
1. Reset the TA-MMK
2. During the reset, press simultaneously on S1 and S6 keys during a couple of seconds
The Tests and Setup menu appears
3. Press the S3 key to go to the Setup menu
4. Press S3 to go to the Keyboard menu
5. Select the type of keyboard by pressing the S3 key: French, German, English
6. Press S2 to save modifications
7. Press S1 to exit
8. Press S1 again to exit

6-2  

  
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