Chapter 3 Theory of Consumer Behavior
Chapter 3 Theory of Consumer Behavior
V. LESSON CONTENT
Reference groups are those groups that have a direct or indirect influence on the person’s attitudes or
behaviors. A teenager buys shoes that are in accordance to the taste of his peer groups while a more matured
person would prefer more durable or conservative shoes.
Members of the buyer’s family can exercise a strong influence on the buyer’s behavior. Froom the
parents, a person acquires an orientation towards religion, economics, personal ambition, love. Husband-wife
involvement in purchases varies widely by product category. Husbands are more dominant in the purchases of
insurances and cars; wile wives are more dominant in the purchase of washing machines and kitchen-wares.
A person’s position in each group can be defined in terms of role and status. A role consists of the
activities a person is expected to perform according to the person around him or her. Each role carries status
reflecting the general esteem accorded to it by society.
The kind of clothing that a teacher or a teenager wears reflects their respective roles and statuses. A
company president, for example, will drive a Mercedes Benz, wear expensive clothes, and drink scotch or
whiskey.
Personal Factors
A buyer’s decisions are also influenced by personal outward characteristics such as: the buyer’s age and
life cycle, occupation, economic circumstances, lifestyle, personality, and self-concept.
People change the goods and services they buy over their lifetimes. Young single people have different
consumption needs from retirees; newly-married couples buy different kinds of furniture from older married
couples.
A person’s occupation has an influence on the goods and services he buys. A company president will buy
expensive clothes while a blue-collar worker will buy work clothes.
A person’s lifestyle and economic condition will affect the goods and services bought. The traditionalists
would buy different kinds of goods from those who would like to experiment; the sports minded-type of persons
would prefer different kinds of goods from those who are the stay-home types.
A person’s personality and self-concept will influence his or her buying behavior.
Psychological Factors
A person’s purchases are also influenced by psychological factors: motivation, perception, learning, and
beliefs and attitudes.
Maslow’s Theory of Motivation. Abraham Maslow sought to explain why people are driven by particular
needs at particular times. Malow’s hierarchy of needs are: physiological needs, safety needs, social needs, esteem
needs, and self-actualization needs. A person will try to satisfy the most important needs first. When a person
succeeds in satisfying an important need, it will cease being a motivator for the present time. And the person will
be motivated to satisfy the next most important need.
For example, a starving man (need 1) will not take interest in going to a disco (need 3), nor in breathing
clean air (need 2). However, as each important need is satisfied, the next most important need will come into
play.
A motivated person is ready to act. How the motivated person acts is influenced by his perception and
learning of the situation. Two persons may act quite differently because their perception and learning of a
situation may be different. One buyer may buy one brand of soft drinks while the second buyer buys another
brand.
Perception can be defined as the process by which an individual selects, organizes, and interprets
information to create meaningful picture of the world. Learning, on the other hand, describes changes in an
individual’s behavior arising from experience.
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INSTRUCTIONAL MODULE
IM No.: Basic Microeconomics-2nd Semester-2020-2021
Through perception and leaning, people acquire their beliefs and attitudes. These in turn influence their
buying behavior. If a consumer perceives and believes that Coke is the best softdrink, he or she will buy coke. A
belief is a descriptive thought that a person holds about something; while an attitude describes a person’s enduring
favorable and unfavorable cognitive evaluations, emotional feelings, and action tendencies towards some object
or ideas.
To sum up, a consumer will buy a particular product, given an optimum budget, if he or she thinks and
believes that this product will give him or her the best value or utility.
Useful for understanding the demand side of the market.
Utility - amount of satisfaction derived from the consumption of a commodity ….measurement units Þ utils
Utility concepts
cardinal utility - assumes that we can assign values for utility, (Jevons, Walras, and Marshall). E.g., derive 100 utils from
eating a slice of pizza
ordinal utility approach - does not assign values, instead works with a ranking of preferences. (Pareto, Hicks, Slutsky)
Total utility and marginal utility
Utility is the technical term for satisfaction. There is a functional relationship between utility and
consumption as the need for the latter arises.
Total utility (TU) - the overall level of satisfaction derived from consuming a good or service
Marginal utility (MU) additional satisfaction that an individual derives from consuming an additional unit of a good or
service.
TU
MU
Q
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Republic of the Philippines
NUEVA VIZCAYA STATE UNIVERSITY
Bayombong, Nueva Vizcaya
INSTRUCTIONAL MODULE
IM No.: Basic Microeconomics-2nd Semester-2020-2021
35
Total utility(in utils)
30
25 Figure 4.1
20
15
10
5
Q
0 1 2 3 4 5 6
Quantity
20
15
10
5
0 Q
1 2 3 4 5 6
-5
Quantity
Figure 4.2
Consumer Equilibrium
So far, we have assumed that any amount of goods and services are always available for consumption
In reality, consumers face constraints (income and prices):
Limited consumers income or budget
Goods can be obtained at a price
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Republic of the Philippines
NUEVA VIZCAYA STATE UNIVERSITY
Bayombong, Nueva Vizcaya
INSTRUCTIONAL MODULE
IM No.: Basic Microeconomics-2nd Semester-2020-2021
Marginal utility per peso Þ additional utility derived from spending the next peso on the good
MU
MU per peso
P
Consumer Equilibrium
• Optimizing condition:
MU X MU Y
PX PY
• If
MU X MU Y
PX PY
spend more on good X and less of Y
Simple Illustration
Suppose: X = fishball
Y = siomai
Assume: PX = 2
PY = 10
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Republic of the Philippines
NUEVA VIZCAYA STATE UNIVERSITY
Bayombong, Nueva Vizcaya
INSTRUCTIONAL MODULE
IM No.: Basic Microeconomics-2nd Semester-2020-2021
Numerical Illustration
Combination A: ® X = 3 and Y = 4
TU = TUX + TUY = 45 + 178 = 223
Combination B: ® X = 5 and Y = 5
TU = TUX + TUY = 54 + 198 = 252
Presence of 2 potential equilibrium positions suggests that we need to consider income. To do so let us examine how
much each consumer spends for each combination.
Expenditure per combination
Total expenditure = PX X + PY Y
Combination A: 3(2) + 4(10) = 46
Combination B: 5(2) + 5(10) = 60
Scenarios:
If consumer’s income = 46, then the optimum is given by combination A. .…Combination B is not affordable
If the consumer’s income = 60, then the optimum is given by Combination B….Combination A is affordable but it yields
a lower level of utility
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Prepared by Gayon P. Sarmiento, Ag Economics UPLB
Republic of the Philippines
NUEVA VIZCAYA STATE UNIVERSITY
Bayombong, Nueva Vizcaya
INSTRUCTIONAL MODULE
IM No.: Basic Microeconomics-2nd Semester-2020-2021
Y Y
X X
Indifference curve Indifference Map
Characteristics of ICs
An Ic which lies above and to the right of another represents preferred combinations of commodities.
ICs are negatively sloped
ICs never intersect
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Prepared by Gayon P. Sarmiento, Ag Economics UPLB
Republic of the Philippines
NUEVA VIZCAYA STATE UNIVERSITY
Bayombong, Nueva Vizcaya
INSTRUCTIONAL MODULE
IM No.: Basic Microeconomics-2nd Semester-2020-2021
VII. ASSIGNMENT
Choose the letter of the correct answer.
_____ 1. ___ can also cause an upward shift in the budget line.
a. Higher prices
b. Higher indifference curve
c. Higher utility
d. Lower prices
_____ 2. The rate of substitution alo9ng the indifference curve implies _____.
a. Utility trade-off
b. Commodity trade-off
c. Relative prices
d. Relative utility of commodities
_____ 3. Another indifference curve corresponds to another level of satisfaction because of the change in _____.
a. Budget
b. Prices
c. Consumption level
d. Utility
_____ 4. The maximum satisfaction point of a budget line is where it is tangent to an indifference curve because _____.
a. Higher indifference curve yields more satisfaction
b. Budget can only buy the satisfaction of the indifference curve within it.
c. The highest indifference curve within a budget line is that which is tangent to it.
d. All of the above
_____ 5. Deviation from the quasi-marginal condition results in less satisfaction because of _____.
a. Relative prices
b. Commodity trade-off
c. Relative utility of commodities
d. Utility trade-off
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Prepared by Gayon P. Sarmiento, Ag Economics UPLB
Republic of the Philippines
NUEVA VIZCAYA STATE UNIVERSITY
Bayombong, Nueva Vizcaya
INSTRUCTIONAL MODULE
IM No.: Basic Microeconomics-2nd Semester-2020-2021
_____ 9. The marginal rate of substitution of Product A for Product B is ____ when there is more preference for the
farmer.
a. Higher
b. Unchanged
c. Varied
d. Lower
VIII. EVALUATION (Note: Not to be included in the student’s copy of the IM)
IX. REFERENCES
Catelo, Ma. Angeles O (1999). Economics 102 Reference Workbook. Department of economics, UP Los Banos.
Pagoso, C. et. al. (2014). Introductory Microeconomics. Rex Book Store
Silon, T. et.al. (2009). Manual for Economics
School Year
Semester
Course Number
e.g.:
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Republic of the Philippines
NUEVA VIZCAYA STATE UNIVERSITY
Bayombong, Nueva Vizcaya
INSTRUCTIONAL MODULE
IM No.: Basic Microeconomics-2nd Semester-2020-2021
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