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Rakshak Circ

This document provides consolidated guidelines for PNB Rakshak Plus Scheme. Some key points: 1) The scheme provides personal accident insurance of Rs. 50 lakh for death and Rs. 50 lakh for permanent total disability. Air accident death cover is Rs. 100 lakh. 2) Eligible beneficiaries include active and retired defense personnel from the army, navy, air force, paramilitary and police forces. 3) Family members can open zero balance savings accounts. Overdraft of up to 3 months' salary is available to primary account holders.

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Rajesh Gupta
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0% found this document useful (0 votes)
1K views

Rakshak Circ

This document provides consolidated guidelines for PNB Rakshak Plus Scheme. Some key points: 1) The scheme provides personal accident insurance of Rs. 50 lakh for death and Rs. 50 lakh for permanent total disability. Air accident death cover is Rs. 100 lakh. 2) Eligible beneficiaries include active and retired defense personnel from the army, navy, air force, paramilitary and police forces. 3) Family members can open zero balance savings accounts. Overdraft of up to 3 months' salary is available to primary account holders.

Uploaded by

Rajesh Gupta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 17

RETAIL LIABILITY BUINESS DIVISION, HEAD OFFICE

PLOT NO: 4, SECTOR-10, DWARKA, NEW DELHI-110075

TO ALL OFFICES 31-08-2021

In Supersession of
RBD(R) Cir. No. 26/20 dtd. 30.03.2020

:28
RETAIL LIABILITY BUSINESS DIVISION CIRCULAR No.18 /2021

PNB RAKSHAK PLUS SCHEME- CONSOLIDATED GUIDELINES

23
/20 254
Consolidated guidelines in respect of PNB Rakshak Plus Scheme of the Bank have
been issued vide HO: RBD (Resources) Circular No. 26/20 dated 30.03.2020, RLBD
Circular No. 04/21 dated 22.01.2021 and various circulars issued on the subject from time
22
to time.
/01 42

2. To obviate frequent references and to facilitate field staff, detailed guidelines have
been consolidated and are placed at ‘ANNEXURE-I’.
3

3. The salient features of “PNB Rakshak Plus” are as under:

3.1 Personal Accident Insurance: -


09

Parameters Existing features Revised features


Personal Accident (Death) Rs. 30.00 lakh. Rs. 50.00 lakh *
Insurance cover
Air Accident (Death) Rs.100.00 lakh Rs.100.00 lakh *
Insurance cover
Personal Accident Rs. 30.00 lakh. Rs. 50.00 lakh *
(Permanent total Disability)
Insurance cover

* In addition to above, additional PAI of Rs.2.00 lakh on Rupay Platinum Debit/Credit


Card/Rs.10 lakhs on Rupay Select Debit/Credit Card is also available.

Page 1 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

3.2 Exclusive Debit & Credit Cards.

3.3 Concession in service charges under Housing, Car, Education and Personal Loan
Schemes.

3.4 Overdraft upto last 3 months Net Salary/ Pension amounting from Rs.75,000/- to
Rs.3, 00,000/-

3.5 Nil cash handling charges for any transaction.

3.6 Zero balance saving account to family members.

3.7 Concession in locker rent.

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3.8 Financial assistance of Rs.1.00 lakh per year for 4 years for 2 dependent children.

23
4. All concerned are advised to note the above mentioned guidelines for meticulous
/20 254
compliance.

5. All Inspecting Officials are advised to note the guidelines to ensure its compliance.
22
In case of non-compliance of the above mentioned guidelines, the issue may be flagged/
/01 42

reported to the competent authority for taking further action in the matter.
3

(Sunil Soni)
Chief General Manager
09

Encls. As Above
Index: Rakshak Plus Scheme of the Bank – Consolidated Guidelines

Page 2 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

ANNEXURE-I
PNB RAKSHAK PLUS SCHEME

ELIGIBILITY

1. Defence Personnel are eligible to open salary account under the scheme i.e.
all three wings of Defence.

2. PNB Rakshak Plus Scheme also includes BSF, CRPF, CISF, ITBP, State Police
Force, Metro Police (Cities which follows Police Commissionerate System- like Delhi
Police, Mumbai Police, Kolkata Police etc.), Research and Analysis Wing (RAW),
Intelligence Bureau (IB), Central Bureau of Investigation (CBI), Indian Coast Guard
Personnel, Para-Military personnel, Gentlemen cadets and Special Forces at
Central & State level.

:28
3. Benefits of PNB Rakshak Plus scheme are also extended to all the pensioners
(Defence/ eligible as above) who choose to draw their pensions through PNB Branches
and pension is credited through CPPC i.e. processed & credited through our bank.

23
/20 254
Accounts where pension is received by Cheque/ NEFT/ RTGS etc. will not be covered
under scheme.
22
BENEFITS TO FAMILY MEMBER
/01 42

1. Account of Family Member can be opened as Zero Balance Saving Account. If


Account of family member already exists, it can be converted to the above scheme code.
3

System will permit only one such account under this scheme.

2. For providing this benefit to family members, below mentioned fields has to be
mandatorily filled up:-

2.1 OCCUPATION CODE


09

Occupation Code Cadre


PBORS Persons Below Officers
OFFCR Officers below Brigadier
BRGEQ Brigadier and above

2.2 Relationship with the Primary Account Holder has to be filled in CRM →General
→Coreinterface → Free Text 6.

2.3 CIF of Primary Rakshak Account holder has to be mandatorily captured in free
text.

Page 3 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

OCCUPATION CODES

1. The occupation codes according to rank are provided as under for the eligibility of
various facilities/ freebies/PAI cover etc. These occupation codes have to be filled in CBS
at the time of opening of account or converting the accounts under PNB Rakshak Plus
Scheme.

1.1 PBORS – Person below Officer Rank

1.2 OFFCR – Officer below Brigadier Rank or Equivalent

1.3 BRGEQ – Brigadier & above or Equivalent.

2. Personal Accident Insurance cover is taken on the basis of above scheme and

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occupation codes. Hence field functionaries to ensure that only scheme and occupation
codes as above are entered in Rakshak Plus accounts.

GIST OF FACILITIES TO ‘RAKSHAK PLUS’ ACCOUNT HOLDERS

23
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1. SWEEP FACILITY
22
1.1 Savings Bank accounts opened / maintained under the ‘RAKSHAK PLUS’ have
/01 42

free Sweep-In / Out facility which, on authorization by the Primary account holder, would
automatically get initiated after ensuring an initial threshold amount of Rs 10,000/- in the
Savings Bank account, subject to a minimum Sweep-in / out of Rs 1,000/- and in multiples
3

of Rs 1,000/- thereafter.

1.2 TDRs created through Sweep facility will be issued for a period of 7 to 365 days.
The account holder will get the prevailing Fixed Deposit card interest rates for single
Term Deposit on the amount Swept-In/ Out in the account provided it had remained under
09

FD for a minimum period of 7 days.

1.3 Sweep out will be on daily basis and by default threshold period will be 365 days.

2. OVERDRAFT FACILITY (OD)

The Primary account holder under ‘RAKSHAK PLUS’ Scheme may avail overdraft
up to a sum representing last three months’ NET Salary / Pension @ Rate of Interest as
circulated by HO: IRMD (L&S)/ HO: RAD from time to time. The OD limit will be sanctioned
manually by taking physical application form and loan agreement and will be fixed as per
eligibility. The OD is to be adjusted in six months and fresh OD limit will be allowed after
adjustment of the previous one. The maximum amount of OD is as follows: -

Page 4 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

2.1 Category – I (JCOs/ ORs of Indian Army & equivalents): Rs. 75,000/-

2.2 Category – II (Officers of the Indian Army & equivalents): Rs. 3 lakh
Note: OD facility is not available to A/cs with Sweep facility

3. FREE PERSONAL / AIR ACCIDENT INSURANCE COVER:

‘RAKSHAK PLUS’ Savings Bank account provides for Accidental (Death/ Disability)
Insurance Covers to the Primary Salary and Pension Account holder, which come free
under ‘RAKSHAK PLUS’ Scheme, as per details enumerated here under.

3.1 Personal Accidental (Death) Insurance (PAI): PAI cover of Rs. 50 lakh,
provided the monthly salary / pension for the past three months, preceding the month of
the accidental death, has been regularly credited in his/ her RAKSHAK PLUS Savings

:28
Bank account. In addition to above, additional PAI of Rs.2.00 lakh on Rupay Platinum
Debit/Credit Card/Rs.10 lakhs on Rupay Select Debit/Credit Card is also available.

3.2 Air Accident (Death) Insurance (AAI): AAI cover of Rs. One Crore, covering

23
/20 254
both the International and Domestic travels, provided the ticket for such air travel was
purchased by him / her from his / her ‘RAKSHAK PLUS’ Savings Bank account using net-
banking OR the Debit cum ATM Card issued under the ‘RAKSHAK PLUS’ Scheme and
22
the monthly salary / pension for the past three months, preceding the air accident, have
/01 42

been regularly credited in his/ her RAKSHAK PLUS SB account. In addition to above,
additional PAI of Rs.2.00 lakh on Rupay Platinum Debit/Credit Card/Rs.10 lakhs on
Rupay Select Debit/Credit Card is also available.
3

3.3 Personal Accident (Permanent Total Disability) Insurance: Cover of Rs. 50


Lakhs provided the monthly salary for the past three months, preceding the month of
accident resulting in permanent total disablement, have been regularly credited in his/ her
RAKSHAK PLUS Savings Bank account. In addition to above, additional PAI of Rs.2.00
lakh on Rupay Platinum Debit/Credit Card/Rs.10 lakhs on Rupay Select Debit/Credit Card
09

is also available.

3.4. Add on coverage under PAI:

 Educational benefits in the event of the death of the Insured person due to an
accident as defined, the policy shall pay as education grant for the dependent
children as below:
a. Educational benefits up to Rs.1 lakh in aggregate per year for 4 years for
any 2 dependent children in case of accidental death of Defence personnel.
b. The Amount will be payable in the name of Child towards his/her education.
 This amount shall be paid provided the Personal Accident claim has been
admitted.

Page 5 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

 Travel Expenses of two family members upto Rs. 10,000/-.


 Funeral Expenses upto Rs. 10,000/-.
 Girl Child Marriage Cover Rs. 25,000/-.
 Emergency Medical Expenses upto Rs. 10,000/- (on the basis of actual
reimbursement).
 Ambulance Charges upto Rs. 5,000/-.
 Body Repatriation Cost upto Rs. 5,000/-.

4. No ‘Cash Handling Charges’ would be levied for transaction(s) (i.e. withdrawal/


deposit) in ‘PNB RAKSHAK PLUS’ accounts, implying thereby that all branches of PNB,
PAN-India, would be considered as ‘Home’ branch.

5. Cheque Book with Multicity ‘At Par’ cheques: Provided unlimited and free.

:28
(Except for bulk requirement for EMI payments to other banks FIs / NBFCs etc.)

6. Instant Credit of Outstation cheques: Available upto Rs. 50,000/- in one


instance for all categories.

23
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7. Updation of Pass Book : Available free for all accounts including at Non-Home
Branches.
22
/01 42

8. Fund Transfers: Free transfer of funds through cheque / other-wise, between


all PNB branches (i.e. local as well as outstation).
3

9. Free Issue of Draft(s)/ Pay Order(s) per month: Available unlimited free DDs /
POs with a ceiling of Rs 50,000/- per free DD/ PO.

10. Preferential allotment of Lockers on Concessional AMC Subject to availability,


all PNB branches would allot lockers to all categories of account holders under
‘RAKSHAK PLUS’ package on preferential basis with 25% Annual Maintenance
09

Charges(AMC) waived-off for three years from date of issue.

11. Free issuance of duplicate passbook.

12. RTGS/ NEFT (online): Free

13. Free SMS Alerts for transactions in the ‘RAKSHAK PLUS’ Savings account and
on the connected Debit / Credit card(s).

14. Salary Family Accounts: Zero Balance Savings Bank account to the Parents,
Spouse and dependent Children of the “RAKSHAK PLUS” primary account holder.

Page 6 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

15. ATM cum Debit Card:

15.1 Free Platinum RuPay International Debit cum ATM Card to officers of Indian Army
& equivalents.
15.2 Free Classic RuPay International Debit cum ATM Card to JCOs/ ORs of Indian
Army & equivalents.

15.3 One Add-On card, corresponding to respective Category, will be issued, free of
charge, for the joint account holder, as assigned by the Primary holder in the Savings
bank account maintained/ operated by him/ her under the ‘RAKSHAK PLUS’ Scheme.

15.4 Features of Platinum RuPay International Debit cum ATM Card.

 Daily Maximum Transaction Limit of Rs. 50,000/- at ATMs for Cash Withdrawal
and Rs. 4 lakh at POS/ECOM Combined

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 ATM Card is acceptable worldwide (International).


23
Lounge Access: RuPay Platinum Domestic Airport lounge access program
/20 254
provides access to the participating lounge 2 times per calendar quarter per card.
The RuPay card (under purview of NPCI) provides international lounge access
program for international platinum card holders twice per card per annum in any of
22
the participating lounges. List of domestic and international participating lounges
/01 42

is available at http://npci.org.in/documents/Domestic-International-Lounge-
List.pdf
3

 Insurance Cover: Insurance cover of Rs 2 Lakh in case of accidental death or


permanent disablement.**

15.5 Features of Classic RuPay International Debit cum ATM Card.


09

 Daily Maximum Transaction Limit of Rs. 25,000/- at ATMs for Cash Withdrawal
and Rs. 1.5 Lakh at POS/ECOM Combined.

 ATM Card is acceptable worldwide (International)

**Benefit of Insurance is as per NPCI guidelines, and will be available to the card
holders who have performed minimum one successful financial or non-financial
transaction at any channel (ATM/Micro ATM/POS/e-Com/BC of the bank at
locations) as per following:

 Within 45 days prior to date of accident including accident date for Platinum
Cardholders.

Page 7 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

16. Free Transactions at PNB ATMs. Any number of transactions, using ATM cum
Debit card issued to the Primary Account Holder/ Joint Account holder, can be made,
free of charge, by the holder at the ATMs of PNB.

17. Annual Maintenance Charges- The afore-listed ATM cum Debit Cards/Add-on
Card to the Primary/ Joint Account Holders, would be provided free of cost and no AMC
would be levied so long as the connected SB A/c under ‘RAKSHAKPLUS’ package is
kept active.

18. ISSUE OF CREDIT CARD - All Primary Account Holders who maintain/ operate a
‘RAKSHAK PLUS’ Savings bank account at any of the branches of PNB across India,
would be issued, on request, with the ‘PNB-RuPay Credit Card’ a separate card design
for defence forces.

The RuPay Credit Cards named as ‘Rakshak Platinum RuPay Credit Card’

:28
(for JCOs/ ORs of Indian Army & equivalents i.e. Category I) and ‘Rakshak Select
RuPay Credit Card’ (for Officers of the Indian Army & equivalents i.e. Category II).

23
The Cards will be on NPCI RuPay platform and will have the following features:
/20 254
18.1 RAKSHAK PLATINUM RUPAY CREDIT CARD
22
 Exclusive personal accident insurance and Permanent disability upto Rs. 2 lakh (If
/01 42

card is used during last 45 days)

 Zero joining Fee


3

 Zero Annual Fee (If the card is used at least once in each quarter of preceding
year otherwise Annual Fee is Rs 500/- per annum).

 300 Reward Points Activation Bonus (each Reward Point = Rs. 0.50)
09

 1 reward point is given on each Rs. 100 spent through credit card.

 Easy EMI is available on request.

 Fuel Surcharge waiver

 RuPay Concierge services including Assistance for Car rental reservation, Hotel
referral &reservation, dining referral and reservation, Investment/insurance
Consultancy. [Subject to NPCI arrangements for Concierge services, offers/tie-up
and insurance plan etc.]

Page 8 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

18.2 RAKSHAK SELECT RUPAY CREDIT CARD

 Exclusive personal accident insurance and Permanent disability upto Rs 10 lakh


(If card is used during last 45 days).
 Zero Annual Fee *(If the card is used at least once in each quarter of preceding
year otherwise Rs750/-)

 Zero joining Fee

 300 Activation Bonus

 Complimentary domestic and international lounge programme.

 Earn 2 reward point on each Rs 150 spent through this card.

:28
 Easy EMI.

 PNB RuPay exclusive cash back offers for frequent users.

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 Fuel Surcharge waiver


22
RuPay Concierge services
/01 42

 Assistance for Car rental reservation, Hotel referral &reservation, dining referral
and reservation, Investment/insurance Consultancy [Subject to NPCI
3

arrangements for Concierge services, offers/tie-up and insurance plan etc.]

 Credit Card limit: Two times of net monthly Income/ pension subject to maximum
limit as per prevailing bank policy from time to time.

 Auto debit facility from salary/ pension account on due date.


09

19. Financial Support for Education for the dependent child of a PAI (Death)
Case – The Bank would provide financial support of up to Rs.1 lakh in aggregate per
year for 4 years for any 2 dependent children (Male / Female) of a PAI (Death) case under
‘RAKSHAK PLUS’ Scheme. The Amount will be payable in the name of Child towards
his/her education.

20. Rate of Interest on Housing Loan, Personal Loan, Car Loan & Education Loan for
Rakshak Plus A/c holders are as per guidelines issued by HO: IRMD (L&A)/ HO: RAD
from time to time.
20.1 Full waiver of Processing Fee/ Upfront Charges & Documentation charges on
Housing, Car & Personal Loan scheme.

Page 9 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

20.2 Education loan under “PNB Pratibha” is available for wards of a Primary Account
holder under ‘RAKSHAK PLUS’ Scheme who take admission in premier institutes and
the Army Educational institutions – Army College of Medical Sciences Delhi Cantt.,
Army Institute of Law Mohali, Army Institute of Technology Pune, Army College of
Dental Sciences Secundarebad, Army Institute of Management, Kolkata.

 Quantum of Collateral Free loan –Rs. 15


PNB Pratibha Scheme for Army
lakhs
Colleges as detailed in MoU
 Margin Nil

21. Free Remittance of funds by Gorkha soldiers having Rakshak Plus account:
Gorkha personnel who maintain/ operate a Savings Bank account under ‘RAKSHAK
PLUS’ Scheme, can remit amount from his PNB a/c in India to their linked account in

:28
Everest Bank Limited (EBL) at Nepal and vice-versa, free of charge. (Remittances from
EBL, Nepal into any Non-PNB a/c in India would attract a transaction charge payable to
EBL subject to T&C as laid down on the subject).

23
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22. Bank would assist in making PAN Card to any personnel of the Indian Armed
Forces who wishes to open a SB A/c under ‘Rakshak Plus’ Scheme.
22
23. Door step banking will be provided for pensioners who are sick/ incapacitated, on
/01 42

request from the pensioners requiring such assistance, as per extant guidelines of RBI/
Bank.
3

24. Facility to open PPF/ Sukanya Samridhi A/cs: Provided as part of ‘RAKSHAK
PLUS’ package to all Primary A/c holder at no extra cost.

25. Wealth Advisory Services including Retirement Planning Schemes: On request,


the Bank would provide assistance/ advise to the ‘RAKSHAK PLUS’ account holders on
Wealth Management.
09

26. Withdrawal of Benefits- In the event of non - credit of salary in the ‘PNB
RAKSHAK PLUS’ Savings Bank account for three consecutive months and/or any default
in loan accounts of a ‘RAKSHAK PLUS’ account, Bank has the discretion to convert such
account to normal Savings Bank account and shall withdraw all benefits extended under
the ‘PNB RAKSHAK PLUS’ Scheme. Further, on issue of No Dues Certificate (NDC) by
the Bank, all benefits extendable under the scheme will be withdrawn immediately from
the account holder.
27. Charges for Closure of Account - Rs. 150/- will be charged if closed before
completion of one year. However, in case of death of the Primary account holder under
‘Rakshak Plus’ Scheme, no charges will be levied if the account is intended to be closed.

Page 10 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

28. Other Terms & Conditions:

28.1 The existing saving fund accounts of defence personnel may be converted into
PNB Rakshak Plus Scheme after obtaining an Application-cum-undertaking
(Appendix-I) from them. This application cum undertaking is to be taken from all
account holders whether new or converted.

28.2 Some of the branches have opened accounts of Defence Personnel in other
than PNB Rakshak Plus scheme code; consequently, account holders are not
getting benefits of PNB Rakshak Plus scheme. Hence all branches to convert
existing eligible accounts into PNB Rakshak Plus account through modifications
in scheme code by using menu option HACXFRSC on the request of account
holder.

28.3 All personnel who have opened account under PNB Rakshak Plus Scheme

:28
(whether new accounts or converted), will undertake to obtain No Objection Certificate
(NOC) from PNB as per Appendix-II in the event he/she desires to change to another
bank for credit of salary.

23
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28.4 Request from the Defence personnel may be taken for an overdraft against salary
by way of Request-cum-Consent Letter (specimen) enclosed as per Appendix- III. In
accounts where overdraft facility has been sanctioned /availed, the Overdraft will be
22
adjusted first and thereafter the account shall be closed.
/01 42

28.5 If an account holder is eligible for claim under more than one facility, his/her total
claim amount will not exceed the maximum cover/limit of PAI.
3

28.6 KYC Norms: As regards ‘Know Your Customer (KYC)’ norms, Defence Service
personnel opening an SB a/c under “Rakshak Plus” Scheme for the first time may
submit a certificate/ letter issued/ countersigned by the authorized signatory from the
individual’s unit, certifying his identity and present address. In addition, as per recent
09

RBI guidelines, copy of additional documents like Passport, PAN Card, Driving
License, Voter’s ID Card etc. will be required to be submitted.

28.7 The services provided on Debit/Credit Card are provided by NPCI and are subject
to change without prior notice.

29. List of Cadres equivalent to Indian Army in other forces is provided to allow
cadre wise benefits as under:

Organization Cadre Equivalent to Indian Army in Different Organizations


Indian Army Personal below Officer below Brigadier Brigadier & above Rank
officer rank rank

rrank Page 11 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

Indian Coast Personal below Officer below Deputy Deputy Inspector-


Guard officer rank Inspector- General General& above
Indian Navy Personal below Officer below Commodore Commodore& above
officer rank
Air Force
Guard Personal below Officer below Air Air Commodore& above
officer rank Commodore
State Police Personal below Officer below DIG DIG& above
officer rank
Metro Police Personal below Officer below Add. CP Add. CP& above
officer rank
BSF,CRPF,ITB Personal below Officer below Dy. DIG & above
P, CISF officer rank Inspector General
CBI Personal below Officer
Generalbelow Dy. DIG& above
officer rank Inspector General

:28
RAW Personal below Officer below Director Director& above
officer rank

23
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30. List of customer type code and occupation code according to rank of account
holders for entering in CBS at the time of opening of Rakshak Plus account holder is as
22
under:
/01 42

ORGANISATIO CUSTOM CADRE OCC. CADRE OCC CADRE OCC.


N ER TYPE CODE CODE CODE
3

CODE
ARMY IARMY PERSONAL PBOR OFFICER OFFCR OFFICER BRGE
BELOW S BELOW BRIGADIE Q
OFFICER BRIGADIER R&
RANK ABOVE
09

COAST ICOAST PERSONAL PBOR OFFICER OFFCR DIG & BRGE


GUARD BELOW S BELOW ABOVE Q
OFFICER DIG
RANK
NAVY INAVY PERSONAL PBOR OFFICER OFFCR COMMOD BRGE
BELOW S BELOW ORE & Q
OFFICER COMMODO ABOVE
RANK RE
AIR FORCE IAIRF PERSONAL PBOR OFFICER OFFCR AIR BRGE
BELOW S BELOW AIR COMMOD Q
OFFICER COMMODO ORE &
RANK RE ABOVE

Page 12 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

STATE SPOLC PERSONAL PBOR OFFICER OFFCR DIG & BRGE


POLICE BELOW S BELOW DIG ABOVE Q
OFFICER
RANK
METRO MPOLC PERSONAL PBOR OFFICER OFFCR ADD. CP BRGE
POLICE BELOW S BELOW & ABOVE Q
OFFICER ADD. C.P
RANK
BSF INBSF PERSONAL PBOR OFFICER OFFCR DIG & BRGE
BELOW S BELOW ABOVE Q
OFFICER DIG
RANK
CRPF ICRPF PERSONAL PBOR OFFICER OFFCR DIG & BRGE
BELOW S BELOW ABOVE Q
OFFICER DIG

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RANK
ITBP IITBP PERSONAL PBOR OFFICER OFFCR DIG & BRGE
BELOW S BELOW ABOVE Q

23
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OFFICER DIG
RANK
22
CISF ICISF PERSONAL PBOR OFFICER OFFCR DIG & BRGE
/01 42

BELOW S BELOW ABOVE Q


OFFICER DIG
RANK
3

CBI INCBI PERSONAL PBOR OFFICER OFFCR DIG & BRGE


BELOW S BELOW ABOVE Q
OFFICER DIG
RANK
RAW INRAW PERSONAL PBOR OFFICER OFFCR DIRECTO
09

BELOW S BELOW R&


OFFICER DIRECTOR ABOVE
RANK

Page 13 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

APPENDIX- I
APPLICATION – CUM-UNDERTAKING TO BE TAKEN FROM ALL ACCOUNT
HOLDERS, WHETHER NEW OR CONVERETED

The Branch Manager


Punjab National Bank
____________Branch

Dear Sir/Madam,

PNB RAKSHAK PLUS SCHEME– (1) REQUEST FOR CONVERSION OF SAVING


FUND (SF) ACCOUNT TO PNB RAKSHAK PLUS ACCOUNT AND (2) UNDERTAKING
FROM ALL PNB RAKSHAK PLUS ACCOUNT HOLDERS, NEW AND CONVERTED

1. I maintain a SF Account with your branch and the account number is

:28
_______________ / I intend to open a new PNB Rakshak Plus Account. I am presently
employed as ____________ with Indian Army, my Army Number is
__________________ and my Date of Birth is ___________. My mobile number

23
/20 254
is________________________. My present address is appended below which may
please be incorporated in your records for which I am enclosing a certificate issued from
the unit and request you to accept it for satisfying the KYC norms as prescribed by your
22
bank, along with other document(s) as prescribed by the RBI.
/01 42

2. In this connection I request that my existing account be converted into a PNB


RakshakPlus account with all its special features.
3

3. I understand that the account can be converted into a Savings Fund account and
the special request is being submitted for the same separately.

4. Since I am presently posted at/is being posted to ____________________, I


request that my account should be transferred to ____________________ Branch of
09

PNB for ease of operation.

5. I hereby undertake that I shall obtain a No Objection Certificate letter from PNB in
case I desire to change to any other Bank for credit of salary/ pension. I further undertake
that I shall not seek to change my salary/pension bankers from PNB unless I have
liquidated all loans outstanding with PNB.
Address: _____________________
_____________________
Yours faithfully
Name:
(With Rank and Decoration)
Date:
Place: Address:

Page 14 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

APPENDIX-II

Acknowledged Receipt
__________________________
(Signature of Branch Manager with Signature Number and
Branch Stamp)
Date of Receipt: __________________________

The Branch Manager


Punjab National Bank
____________________ Branch

Dear Sir/Madam,

:28
PNB RAKSHAK PLUS SCHEME– REQUEST FOR ISSUANCE OF NOC TO
TRANSFER SALARY/PENSION FROM PNB RAKSHAK PLUS ACCOUNT WITH PNB
TO ANOTHER BANK

23
/20 254
1. I maintain a PNB Rakshak Plus Account with your branch and the account number is
______________________. I am presently employed as ____________ with Indian
Army and my Army Personal Number is __________________. My present address
22
is
/01 42

__________________________________________________________________
____________________________________________ .
3

2. I request you to issue me a No Objection Certificate as I desire to change my


salary/pension bank from where I draw my monthly salary/pension, i.e., PNB
___________ Branch to _________________ Bank for the following reason:
____________________________________________________________
09

3. I further declare that I have no loan(s) outstanding with PNB.

Yours faithfully

Name:
(With Rank and Decoration)

Address:
Date:
Place:
To be submitted to the Bank in duplicate and acknowledgement obtained from the
Branch Manager/Authorized signatory of PNB on the second copy, duly stamped
including date of receipt by the Bank and signature number of the Bank signatory.

Page 15 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

APPENDIX –III
The Branch Manager
Punjab National Bank
____________________ Branch

Dear Sir/Madam,

PNB RAKSHAK PLUS SCHEME – REQUEST FOR OVERDRAFT FACILITY

1. I am maintaining a Saving Fund account No. ____________ with your branch and
my Army Number is _______________. At my request, you have agreed to grant
me an overdraft limit (facility) of Rs.__________ (Rupees
_______________________ only) which is approximately equivalent to sum of my
last three month’s net salary/pension credited in the account. I am enclosing
photocopy of my salary slips for your ready reference. I have represented to you that

:28
the said loan is required to meet my urgent personal /domestic expenses.

2. In consideration of your granting me the above facility, I undertake to liquidate the

23
outstanding in the facility with interest from my next salary (ies)/pension within a
/20 254
period of six months from the date of sanction of the facility. I also undertake
and agree to pay interest for the above facility, at the rate of RLLR +…….. p.a. with
monthly rests subject to changes from time to time. I also agree that the said rate of
22
interest shall undergo change from time to time as applicable. I shall not apply for
/01 42

any fresh Overdraft facility till the adjustment of previous Overdraft sanctioned to
me.
3

3. I undertake to repay the facility with interest in such installments as mentioned above
and to facilitate such repayment; I hereby authorize you to deduct such amount as
may be required from my above account. In case, my salary is not credited to the
above account for any reason whatsoever, I undertake to pay the monthly
installment with interest on or before the due date.
09

Yours faithfully

Name:
(With Rank and Decoration)

Address:
Witness:
Name:
Date:

Indian Army will not be held liable for any default to the bank by the individual account
holder.

Page 16 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”
PUNJAB NATIONAL BANK
RETAIL LIABILITY BUSINESS DIVISION, HEAD OFFICE

TO WHOMSOEVER IT MAY CONCERN

Dear Sir/Madam,

PNB RAKSHAKPLUS SCHEME –ISSUANCE OF NOC/ NON ISSUE OFNOC TO


TRANSFER SALARY/PENSION FROM PNB RAKSHAKPLUS ACCOUNT WITH PNB
TO ANOTHER BANK

1. No____________Rank_____Name___________of Unit_________________ has


been maintaining PNB RAKSHAK PLUS Account with this branch and the account
number is ______________________. He has applied for an NOC for a change of
his salary/pension account from this Branch

:28
2. A No Objection Certificate is hereby issued for change of the salary/ pension from
the SB a/c No ______________________held with this Branch. There are no dues
pending with the Branch.

23
OR
/20 254
3. The above mentioned officer has the following pending for clearance
22
(a) ___________________
/01 42

(b) ___________________

4. In view of the about closure of salary/pension account No ______________is not


3

permitted.

Yours faithfully
09

Name:
Branch Manager
Address:

Stamp
Date:

Receipt of delivery of the account holder______________________

Page 17 of 17
RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 18 /2021: PNB RAKSHAK PLUS SCHEME-
CONSOLIDATED GUIDELINES
“Confidential - Strictly for internal circulation only”

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