Using Familiar Words

SL Question Answer
.
1 We must terminate all deficit financing We must completely stop all loss businesses.

2 We must endeavor to correct this problem by We must try hard to solve this problem by
expediting delivery speedy delivery.
3 A proportionate tax consumes a determinate A proportionate tax consumes a certain part on
apportionment of one’s monetary flow one's income.
4 Business has an inordinate influence on Business has an excessive influence on
governmental operations governmental operation.
5 It is imperative that consumers be unrestrained Consumers must have freedom of choice.
in determining their preferences
6 Mr. Sanchez terminated Kevin's employment as Mr. Sanchez fired Kevin due to poor
a consequence of his ineffectual performance performance.
7 Our expectations are that there will be We expect commodity prices will increase.
increments in commodity value
8 Can we ascertain the types of the customers Can we identify the type of customers who like
that have a predisposition to utilize our instant to use our instant credit offer?
credit offer?
9 If liquidation becomes mandatory, we shall If asset sales become essential, we shall sell
dispose these assets first these assets first.
10 Recent stock acquisition has accentuated the Recent stock purchase has worsened the
company's current financial crisis company's current financial crisis.

Selecting Concrete Words

SL. Problem Solution

1 We are found that young men are best for this We found that men under 30 are best for this
work. work.
2 She makes good grades She gets 90% marks on average.
3 John lost a fortune in Las Vegas John lost $50,000 in Las Vegas.
4 If we don’t receive the goods soon, we will If we don't receive the goods by Saturday
cancel evening, we will cancel.
5 Some years ago, she made good money In 2017, she made 100,000 USD.
6 His grades in the aptitude test was not high Hid grades in the aptitude test was only 40%.x
7 Here is a product with very little markup This product has only 5% markup.
8 The cost of the online subscription is was The cost of the online subscription is 10 USD per
reasonable Year.
9 We will need some new equipment soon. We will need some new equipment by Thursday
6:00 PM.
10 There is only a little time left on our's copier There is only 1 month left on our's copier
warranty. warranty
 Limiting Use of Passive Voice

 SL Passive Voice Active voice

1 Our action is based on the assumption that the We take actions assuming that it will surprise
competition will be taken by surprise the competition.
2 It is believed by the typical union member that The typical union member believes that the
his or her welfare is not considered to be management does not consider his or her
important by management. welfare to be important.
3 You are directed by your supervisor to Your supervisor directed you to complete this
complete this assignment by noon assignment by noon.
4 It is believed by the writer that this company The writer believes this company policy is
policy is wrong. wrong.
5 The union was represented by Cecil Chambers Cecil Chambers represents the union.
6 These reports are prepared by the salespeople The sales people prepare these reports every
every Friday Friday.
7 If more information is desired, the customer Contact the customer service department if
service department can be contacted more information is desired.

Avoid Discriminatory languages

SL  Discriminatory Language Avoid Discriminatory languages

1 Any worker who ignores this rule will have his Workers who ignore this rule will have their
salary reduced salary.
2 The typical postman rarely makes mistakes in The typical letter carrier rarely makes mistakes in
delivering his mail delivering his/her mail.
3 A good executive plans his daily activities Good executives plan their daily activities.
4 The committee consisted of a businessman, a The committee consisted of a business person, a
banker, and a lady lawyer banker and a lawyer.
5 A good secretary screen all telephone call for A good secretary screens all telephone calls and
her boss and arranges his schedule arranges the bosses schedule.
6 An efficient salesman organizes his calls and Efficient salespersons organize their calls and
manages his time manage their time.
7 Two representatives of our company attended Two representatives of our company attended the
the conference, A Hispanic Engineer and one conference, an engineer and a manager.
of our younger managers
8 Three people applied for a job, including two Three people applied for a job.
educated black women
9 These parking spaces are strictly for use by the These parking spaces are strictly for use by those
handicapped with physical impairment.
10 He is one of the best gay designers in the city He is one of the best gay designers in the city.
11 We recommend Mr. Sanchez, one of our We recommend Mr. Sanchez, one of our senior
oldest managers. managers.
12 As a GenXer, she is very computer savvy She is very computer savvy for a middle-aged
person.
Using a Conversational Style
SL Problem Solution
.
1 I hereby acknowledge receipt of your July 7 Thank you for your July 7 letter.
letter
2 Please be so kind as to reply at your earliest Please reply at your earliest possible
possible convenience. convenience.
3 Attached please find the receipt requested in The receipt you asked for on May 1st is in the
your May 1st inquiry. attachment.
4 You are hereby advised to endorse the Please endorse the enclosed proposal and send it
enclosed proposal and return same to the to the undersigned.
undersigned.
5 This is to advise that henceforth all invoices Duplicate invoices will be submitted from now on.
will be submitted in duplicate.
6 Kindly be advised that this book has been Please return book by 10th May 2013 as another
requested by another patron and will patron has requested it.
therefore be due on 10 May 2012
7 In reply to your letter of July 13. permission to As requested by your letter on July 13, you may
quote from our reports is hereby granted quote from our report.
8 Please be advised, with to regard to above As per the invoice, $312 has been credited to
invoice. a payment of S312 has been credited your account.
to your account.
9 I am submitting under separate cover the I am submitting your requested report under
report you requested. separate cover.
10 Kindly advise the director as to your Please inform the director when you will be
availability for participation in the program. available for the program.
 Using the You-Viewpoint
SL. Problem Solution
1 Company policy requires that you submit the So that you will be protected by the
warranty agreement within two weeks of sale. warranty, please submit the warranty
agreement.
2 We will he pleased to deliver your order by the You will receive your order by 12th.
12
3 We have worked for 37 years to build the best To satisfy you fully, we have worked
lawn mowers for our customers. 37 years to be the best lawn mowers.
4 Today we are shipping the goods you ordered Your ordered goods on February 3rd,
February 3. was just shipped.
  (From an application letter) I have seven years It will be your convenience that I have
of successful experience selling office supplies. relevant experience as a salesperson.
5 (From an email to employees) We take pleasure You will get 20 percent discount on all
in announcing that, effective today, the purchase according to the decision
Company give a 20 percent discount on all made by the management.
purchase made by employees.
6 We are happy to report approval of your You have achieved the membership.
application for membership
7 Items desired should be checked on the For your convenience, in the order form
enclosed order form please mark the items that you want.
8 Our long experience in the book business has Your satisfaction has enabled our good
enabled us to provide the best customer service standing in book business.
possible
9 So that we can sell at discount prices, we cannot For letting you buy at discount prices,
permit the return of sale merchandise. we do not accept return of
merchandise.
10 We invite you to buy from the enclosed catalog. Please chose from our enclosed
catalog.
12 We give a 2 percent discount when payment is You will get a .2 percent discount if
made in 10 days. you pay in 10 days.
13 I am pleased to inform you that I can grant your Your travel expense is duly accepted.
request for payment of travel expenses.
14 We cannot permit you to attend classes on You can attend classes related to your work
company time only when the course is related assignment on company time.
to your work assignment.
 Accentuating the Positive

SL. Problem Solution

1 Your misunderstanding of our January 7 email Due to different viewpoints regarding January
caused you to make this mistake. 7 email, your assessment might be different.
2 We hope this delay has not inconvenienced you. As soon as the supply is replenished you will
If you will be patient, we will get the order to you receive the order within next 7 days.
as soon as our supply is replenished.
3 We regret that we must call your attention to our We offer refunds inly for full priced
policy of prohibiting refunds for merchandise merchandises.
bought at discount.
4 Your negligence in this matter caused the damage With more attention this damage to this
to the equipment. equipment could have been avoided.
5 You cannot visit the plant except on Saturday You are welcome to visit the plant on any
Saturdays.
6 We were disappointed to learn from your July 7 We are looking into the trouble you are having
email that you are having trouble with our Model with our model 7 motor.
7 motor.
7 Tuff-Boy work clothing is not made from cloth We use shrink-less cloth to make Tuff-Boy
that shrinks or fades. work clothing.
8 Our Stone-skin material is less weak than the Our stone skin material is stronger than the
fabric used by other. brands. fabric used by other brands.
9 Even though you were late in paying the bill, we We allowed the discount despite the delay in
did not disallow the discount. payment.
10 We were sorry to learn of the disappointing We feel the new personnel will provide you
service you have had from our sales force, but we will perfect service.
feel we have corrected all mistakes with recent
personnel changes.
11 We have received your complaint of the 7th in As per the complaint you sent on 7th we
which you claim that our product was defective conducted a full review.
and have thoroughly investigated the matter.
12 I regret the necessity of calling your attention to Please attend to our letter of May 1.
our letter of May 1
13 We have received your undated letter, which you Your letter has been sent to the correct
sent to the wrong office location.
14 I regret to have to say that I will be unable to As professional you will understand the
speak at your conference, as I have a prior necessity of the value of keeping prior
commitment. commitment.
15 Do not walk on the grass. Please walk on the pavement.