CORPORATE ORIENTATION

DAY 1

AKG Learning Center

 AGENDA
PRE ONBOARDING – AKG Culture and Behavior Set up

DAY 1:
1. Company History
2. Vision, Mission and Core Values & Business Structure
3. Company Standards & Quality Check Programs
4. Employee Conditions
5. Employee Benefits

DAY 2:
6. Employee Recognition
7. Employee Discipline (C.A.R.E)
8. Covid Protocols
9. Employee Activities
10. VC Training Program / Learning Compendium
11. SSG Orientation

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The Beginnings of Victoria Court

COMPANY HISTORY

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 •Six lodging
houses
COMPANY HISTORY
opened in a
span of 10 yrs.

1970 1981
•Mr. Don
Angelo King 1973 Vinta Lodge Pasig
founded
Anito lodge.
1975 Halina Lodge, Pasig
1976 Anito Lodge, Caloocan
1980 Akasya Lodge, Manila
1981 Kamagong Lodge, Pasay BIRTH / FOUNDER
Mr. Don Angelo King (AK)
founded Anito Lodge in
Pasay City.

AKG Learning Center

 COMPANY HISTORY
1985
GM I:
Angelo GM II:
Creation of 3 Group Archie King
Management team. King -
consists of Anito - Halina and
Pasay and Vinta Anito Kalookan
lodge

GM III:
Wyden
King - Akasya
and Kamagong

AKG Learning Center

 COMPANY HISTORY

1985

Victoria Court
Under Group Management II, Archie
R. King (ARK) opened his first hotel,
Panorama Enterprises,
a 38-room property in Pasig and
branded it Victoria Court.

AKG Learning Center

 COMPANY HISTORY

1970 1981 1985 1989 Mr. Archie King partnered with

•Mr. Don •Six lodging •Victoria Court
Angelo King houses was born.
Best Western to open La
founded Anito opened in a Corona Hotels.
lodge. span of 10 yrs.

 Hotel La Corona Manila

Inaugurated by January 1989
April 1989.

 Hotel La Corona de Lipa

November 1994

 Hotel La Corona de Pagsanjan

July 1995

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 COMPANY HISTORY

1970 1981 1985 1989 2005

•Mr. Don •Six lodging •Victoria Court •Founding of
Angelo King houses was born. La Corona
opened in a
founded Anito
span of 10 yrs.
Hotels Company was divided into 2
lodge.
groups - VC Pasig under
Atticus Robert R. King
(ARRK) & VC Malate under
Ian Angelo King (IARK).

Pasig: Malate:
Atticus Ian King
King (Angie)

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 COMPANY HISTORY

1970 1981 1985 1989 2005 Hotel Paradis was born.

•Mr. Don •Six lodging •Victoria Court •Founding of
Angelo King houses was born. La Corona The Preferred Walk-in
founded Anito opened in a Hotels
lodge. span of 10 yrs. theme Hotel that offer
its guests the most
advance hotel facilities
in its category

AKG Learning Center

 COMPANY HISTORY

1970 1981 1985 1989 2005 2012

•Mr. Don •Six lodging •Victoria Court •Founding of •Victoria Court
Angelo King houses was born. La Corona was divided
founded Anito opened in a Hotels into VC Pasig
lodge. span of 10 yrs. and VC Malate

Mr. Archie King reassumes Pasig:

stewardship of VC Pasig Malate:
as Chief Innkeeper. Archie
Ian King
King

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 COMPANY HISTORY

1970 1981 1985 1989 2005 2012 2015

2015
•Mr. Don •Six lodging •Victoria Court •Founding of •Victoria Court •ARK re-
Angelo King houses was born. La Corona was divided assumes
founded Anito opened in a Hotel into VC Pasig stewardship of
lodge. span of 10 yrs. and VC Malate VC Pasig

Pasig: Malate: Mr Atticus Robert R. King

Atticus Angie reassumes management of what’s now known as the
King King VC Pasig as country’s first venture
Chief Innovator studio. (Co-working
office model)

AKG Learning Center

VICTORIA COURT TODAY
Who we are San Fernando, Pampanga

COMPANY HISTORY VC AKG, Atticus

King
VC *7
DSI, Ian Angelo
Victoria KingLocale
Court
North EDSA
Balintawak
Malabon

Malate Hillcrest

Gil Panorama
Puyat • Escarpment
Sohotel Cuneta • Suites
• Canley

Las Pinas

Hotel La Corona Lipa Batangas

Hotel La Corona Pagsanjan Laguna

AKG Learning Center

Who we are as a company

VISION, MISSION, CORE VALUES..

AKG Learning Center

 COMPANY VISION

ADULT

AKG Learning Center

 Mission
COMPANY MISSION
We are committed to the growing business
of creating a distinct, private, romantic and
playful stage for couples, families, and
friends to portray their fantasies and
express their love through our magical
themed rooms, products and services with
our happy and innovative talents.

AKG Learning Center

 COMPANY CORE VALUES
ONE DIRECTION. ONE GOAL. ONE FAMILY.

•Malasakit Act Like The Owner

•Malikhain Innovate or Die
•Matapat I am Trustworty
•Courage Speak Your Mind
•Impact Doer, Not AIDS (As If Doing Something)
•Team One Direction. One Goal.

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 AKG Anti-Discrimination Program
• HIV/AIDS - No discrimination against
employees with or who would acquire
HIV/AIDS.

• Age - As long as the employee can still do

his/her task, he or she may stay in
his/her position, regardless of age.

• LGBTQIA - Lesbian, Gay, Bisexual,

Transgender, Queer and/or Questioning,
Intersex, and Asexual and/or Ally

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 OTHER AKG BUSINESS UNITS
Comfort food from Victoria Court to
your home! 😍
Pasig delivery via FoodPanda, We are team of talented
GrabFood, LalaFood. designers making websites
Also available for pick up at Victoria and programming POS
Court Canley

At Kim King's Kitchen, we

take a progressive approach
to help you achieve your
VC Styles – Victoria Court personal goals. We customize
Merchandise our nutrition plan to cater to
your unique starting point
and only use premium
organic ingredients in all of
our products. – Ms. Kim King

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 KIM KINGS KITCHEN
My name is Kim King.

I am Asia's one and only organic bone #BrothQueen! I

am also a certified Gut Health Coach & Skin-Nutrition
Specialist with a PN1 certification from the UK.

At home, I am a mother of three little girls (with twins)

and one boy who actually happens to be my husband,
Atticus. Kidding aside, we started our fasting-focused
lifestyle after discovering that my mom had cancer in
2010 and I had a cyst in 2015. These life experiences
inspired me to learn more about eating and fasting for
health, which I used to get back into shape when I Gluten Free Bread
became a mother.

I launched Kim King's Kitchen to share the benefits of

the fasting-focused lifestyle with the rest of the world.

KKK is founded in 2020

Organic Bone Broth
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 AKG ORG STRUCTURE

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 AKG COMMUNICATION
CHANNELS

1. Email
2. MS Team
3. Shared Google Drive

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The Victoria Court Culture of Excellence

COMPANY STANDARDS &

QUALITY CHECK PROGRAMS
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 THE MABUHAY BOW

• This is unique at VC where

guests are welcomed.
• Done to co-employees,
superior and guests as a
Filipino sign of welcome.

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 NO SHARING OF SALARY DETAILS
As part of the Confidentiality Agreement, any personal
information including salary details will be disclosed or
reproduction of any files will be made during and after
employment with Victoria Court.

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 PRIVACY GUIDELINES
1. Do not make eye contact with guests.
2. No staring at guest’s plate number.
3. “What you see, what you hear, when you leave; leave it
here”

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 QUALITY
QSCV POLICY

VALUE CUSTOMER SERVICE

CLEANLINESS
GUEST ALWAYS COMES FIRST!

AKG Learning Center

 QUALITY POLICY

Excellence
in
Delighting
Guests
Everytime!
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 STOP THE LINE (STL)
THE TOYOTA WAY
• If a problem or a defect is found in just one
of the cars, the whole production line stops
thus the term, “stop the line.”
– Example: No room with any defect
whatsoever should ever be rented or
occupied by a guest at any given time.
– No product that is below standard should
ever be served to the guest at any given
time.

AKG Learning Center

 WHY STOP THE LINE?

“Don’t risk the

credibility of the
company for
problems or
defects that may
affect the guest
experience”

AKG Learning Center

 CORPORATE QUALITY OBJECTIVE

1. ZERO CUSTOMER COMPLAINTS

2. 100% COMPLIANT TO QUALITY

MANAGEMENT SYSTEM AND
ITS INTERNAL PROCESSES
ONLY ISO CERTIFIED MOTEL IN
THE PHILIPPINES

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 QUALITY CHECKLIST
INTERNAL QUALITY AUDIT
•Process Audit
•Product Audit
•System Audit
•
Spot Audit
•Monthly Audit
•Mystery Shopper

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VC Professional Image:
COMPANY UNIFORM - OPERATIONS
Male
1. Clean cut hairstyle / no hair dye.
2. Well shaved face, no facial hair.
3. Long sleeved polo in plain color, black
pants, black belt, and polished black
leather shoes with black socks.
4. VC Pin is placed at right collar. Name
plate at right underarm level. Both
should be worn all the time.

AKG Learning Center

VC Professional
COMPANY Image:
UNIFORM - OPERATIONS

Female:
1. Neat & professional hairstyle.
2. Wear light make-up.
3. Corporate slacks, clean black closed
shoes with at least 2 inches high heels.
4. (Sandals and opens shoes are not
allowed)
5. 4. VC Pin is placed at right collar or
blazer, Name plate at right underarm
level. Both should be worn all the time.

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TEMPORARY OFFICE ATTIRE (SSG / HEAD OFFICE EMPLOYEES)
Male Female

HEAD OFFICE VC Shirt or Polo / Polo Shirt VC Shirt or Polo Shirt or Blouse

Dark Maong / Slacks Dark Maong / Slacks

Closed Shoes Closed Shoes

OPERATIONS

DM/GSS/GA Function Plain, long sleeve polo Blouse with black blazer

HS (MC Function) Plain White polo or Plain White Polo -

Shirt

HS (HK Function) Plain Black Polo Shirt -

Maintenance Man Plain Black Polo or Polo Shirt -

F&B Staff Chef Uniform / Plain White Polo Shirt Chef Uniform / Plain White Polo Shirt

** Black Slacks / Black Socks ** Black Slacks / Black Socks

** Black Closed Shoes ** Black Closed Shoes
Splasher Shoes, Hairnet for HK, F&B Splasher Shoes, Hairnet for HK, F&B

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TEMPORARY OFFICE ATTIRE (SSG / HEAD OFFICE EMPLOYEES)

Male Female

Hair Clean Cut Neat (Tied for GSS)

Facial Hair No beard, no mustache -

Tattoo Should not be visible Should not be visible

Nail Polish, Nail Art Not allowed Allowed for non-frontliners

Bracelets, Watches, Not allowed for F&B Not allowed for F&B
Accessories Stud Earrings only for SSG and GSS

Alcohol Sprayer Carried at all times Carried at all times

Face Mask Worn (black face mask for frontliners) Worn (black face mask for frontliners)

Gloves Black gloves for frontliners Black gloves for frontliners

Face Shield As necessary As necessary

PPE As necessary As necessary

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 PROHIBITED ATTIRE

Transparent and/or strapless shirt/blouse (unless with black blazer), t-shirts

Sando, strapless or spaghetti-strap blouse (unless worn as an undershirt)

Blouses with over-plunging necklines

Micro-mini skirts, cycling shorts, leggings, jogging pants

Light-colored jeans; ripped jeans

Open-toe shoes, sandals, slippers

AKG Learning Center

 Best Healthy Locale!!!
*100% all employees achieved wait
measurement

KISS:
Prize:
Php 3,000/food allowance

Gender Maximum Waistline Circumference

KICK:
Female 28 inches waistline
Employee with Meal Privilege who did
Male 32 inches waistline for below 5’5 height
not reached waste line – meal
33 inches waistline for 5’5 height but not more than 5’10 allowance converted to KKK one day
height
healthy meal plan for a month
34 inches waistline for 5’10 height and above

AKG Learning Center

Working in Victoria Court

EMPLOYEE CONDITIONS

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 WORK SCHEDULES
▪ Locale (3 Shifts)
▪ 12am-8am, 8am-4pm, 4pm-12am

▪ Head Office
▪ Mon-Fri, Flexible Time (8am – 5pm / 9am – 6pm)
▪ Working Break to offset Saturdays

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 ATTENDANCE

Leave of Absence
– A scheduled leave of absence must have approval of the immediate superior
two days (2) before the actual date of leave and filed in Employee Self-
Service System (ESS).
– For Emergency leaves, notification should be received at least two (2) hours
before the official work hour

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 ATTENDANCE
• UNDERTIME
– Means leaving earlier than the
required time
• TARDINESS
– A Grace Period of five (5) minutes
is given to employee every
reporting schedule, it is part of the
tardiness record
– A Disciplinary Action is issued if
employee is late for:
- Four (4) times a month, regardless of
the number of minutes
- Tardiness exceeds fifty nine (59)
minutes

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 OVERTIME AND NIGHT DIFFERENTIAL
1. Overtime
– Rank & File - as per labor
code.
– Supervisory - depending on
Job level, Work Extension
Allowance (WEA) applies
2. Night differential
– 10% of the regular wage for
each hour of work
performed between 10pm –
6am.

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 HOLIDAY PAY

▪ Holiday pay rule as per labor law

applies.
“Employee should be present for
work the day before the holiday, for the
holiday be paid”.
▪ For Officers Job Level 4 and up – WEA
applies.

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 SALARY AND PAYROLL CUT-OFF
Deadline of Payday Payday
Timesheet + 16-31 worked days + 1-15 worked days
Confirmation: see ½ Meal Allowance ½ Meal Allowance
posted date in ESS - Tax (if applicable) Tax (if applicable)
SSS, PHIC, PAGIBIG

1 6 10 15 16 21 25 31

Payroll Cut-off for 25th Pay schedule Payroll Cut-off for 10th Pay schedule

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 REQUIREMENTS FOR
REGULARIZATION
Hiring and
Probationary Period
• New employee shall
undergo six (6) months
probationary period
• Must pass the monthly
Performance Evaluation
(MVP)
• Immersion Program

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 RESIGNATION

- 30 days notice
- Learning Investment, if any
- Cost To Hire

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Perks and Privileges of working in Victoria Court

EMPLOYEE BENEFITS

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 Vacation Leave:
 Upon regularization ; to be availed by January based on
prorated earned
 Balance max of 5 can be carried over
 Remaining Balance forfeited

Sick Leave:
 Upon regularization ; to be availed by January based on
prorated earned
 Balance will be converted to cash at the end of the year

LEAVE CREDITS Mandated SICK LEAVE VAC LEAVE SIL

Victoria Court Yes 5 5 0
Nerdvana Yes 0 0 5
KKK Yes 0 0 5

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 MEDICAL/HEALTH/BEREAVEMENT BENEFITS
• Healthcare Maintenance – Medicard
– Given once the employee becomes regular
– includes employee Dental, APE, hospitalization
– MBL: 50k R&F / 70K Supervisory / 160K Managers

• Bereavement Assistance
– To help defray funeral expenses
STATUS RELATIONSHIP AID
Single Parents/Siblings 10,000.00
Grandparent
(Maternal,Paternal) 5,000.00
Married Spouse/Children 10,000.00
Direct parents 5,000.00

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INTERNAL QUALITY AUDIT (IQA) INCENTIVE
An incentive given to all employees who
participated in the annual renewal of ISO
Certification

5% - 10% of basic pay or based on

management’s discretion

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 OTHER LEAVE BENEFITS
 Solo Parent Leave
 7 Days
 Paternity Leave
 7 Days (as prescribed by law)
 Maternity Leave
 105 Days Normal and Caesarian + additional 15
days for Solo Parent
 60 Days Miscarriage

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