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Data Domain - Data Domain Legacy FRU Procedures-Legacy Models - ES20 Shelves-1

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69 views

Data Domain - Data Domain Legacy FRU Procedures-Legacy Models - ES20 Shelves-1

Uploaded by

Ladislau
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 7

Data Domain ® SolVe Generator

Solution for Validating your engagement

Topic
Data Domain Legacy FRU Procedures
Selections
Legacy Models: ES20 Shelves
ES20 Shelf Components: ES20 Power Supply

Generated: 09:10 > janeiro 6, 2022

REPORT PROBLEMS

If you find any errors in this procedure or have comments regarding this application, send email to
[email protected]
Copyright © 2020 Dell Inc. or its subsidiaries. All Rights Reserved.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION (“EMC”)
MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE
INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-
INFRINGEMENT AND ANY WARRANTY ARISING BY STATUTE, OPERATION OF LAW, COURSE OF
DEALING OR PERFORMANCE OR USAGE OF TRADE. IN NO EVENT SHALL EMC BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL,
LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF EMC HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.

EMC believes the information in this publication is accurate as of its publication date. The information is
subject to change without notice. Use, copying, and distribution of any EMC software described in this
publication requires an applicable software license.

Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be the property of their respective owners.

Publication Date: January, 2022

Dell Technologies Confidential Information version: 6.1.6.116

Page 1 of 7
Contents
Preliminary Activity Tasks ...................................................................................................3
Read, understand, and perform these tasks.................................................................................................3

Failed Part Identification ......................................................................................................4


ES20 Expansion Shelf Power Unit Replacement ...............................................................4
Part Return Instructions .......................................................................................................6
Important Information....................................................................................................................................6
Returning Parts .............................................................................................................................................6

Dell Technologies Confidential Information version: 6.1.6.116

Page 2 of 7
Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks


1. This is a link to the top trending service topics. These topics may or not be related to this activity.
This is merely a proactive attempt to make you aware of any KB articles that may be associated with
this product.

Note: There may not be any top trending service topics for this product at any given time.

Data Domain Top Service Topics

Dell Technologies Confidential Information version: 6.1.6.116

Page 3 of 7
Failed Part Identification

CAUTION: Prior to starting any parts replacement, the failed part must be positively identified.
This is particularly important with components for external storage shelves. Shelf numbering may
change between system reboots on some DDOS versions. In later versions of DDOS shelf
numbering is persistent but shelf renumbering can be manually initiated, and the renumbering
occurs at the next reboot.

The failed part must be positively identified and the physical location verified so that the proper part is
replaced. Various methods for identification exist and will vary with the part.
In most cases identification of the failed part will require access to either CLI or GUI access to the Data
Domain system. This may require customer assistance to gain access to the DD system CLI or GUI.

ES20 Expansion Shelf Power Unit Replacement

CAUTION: Never leave a disk slot empty for more than a few minutes while the shelf is
operational. Overheating may occur. Have a replacement disk available on-site before removing a
failed disk.

The two power supply/cooling units for an ES20 External Shelf are accessed from the back panel.

Figure 1 Power/cooling units

From right to left, the Status LEDs on a power/cooling unit are:


 On the far right, the LED glows green when the unit is functioning properly.
 The LED that is second from the right glows amber when the unit is not receiving power through the
power cord.
 The third LED from the right is for the cooling fan and glows amber when the fan fails.
 The LED on the far left glows amber when the unit is not receiving the correct voltage.

Dell Technologies Confidential Information version: 6.1.6.116

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Figure 2 Power/cooling unit

Do not remove a failed power/cooling unit unless a replacement can be added immediately. The system
should not be run with a missing unit. A unit can be replaced while the shelf is running and active.
To remove a power unit:

1. [ ] Click the on/off switch to off.


2. [ ] Remove the power supply cord.
3. [ ] Squeeze both latches toward the center and, at the same time, pull the handle out and up to the
open position. The handle comes out over the latches, which remain in the power supply chassis.
4. [ ] Pull on the handle to remove the unit.

Figure 3 Power unit, open handle

To replace a power unit:

1. [ ] Make sure that the handle is completely open, pulled out to a nearly horizontal position.
2. [ ] Leaving the handle open, slide the unit into place until the open handle causes noticeable
resistance.
3. [ ] Pull the handle down to the vertical until the latches click over the face of the handle.
4. [ ] Attach the power supply cord.
5. [ ] Click the on/off switch to on.

Dell Technologies Confidential Information version: 6.1.6.116

Page 5 of 7
Part Return Instructions
This document describes the tools required to perform the tasks described in Data Domain FRU
documents. This document also explains how to connect to a Data Domain system and run DD OS
commands with a laptop computer and terminal emulator.
The audience for this document is a Field Engineer preparing to perform a FRU task for a Data Domain
system or storage shelf.

Important Information
 Return part within 5 days of receipt
 For return of complete product (chassis) be sure to carefully package the unit. If you require new
packaging material or want to schedule a pick-up, contact [email protected]
 Customer that purchased a “hard disk drive no return” service option are not required to return a
hard disk drive (HDD)
 The following links may help identify a local contact number or drop location nearest to your area
dependent upon the carrier return waybill provided for your country:
www.fedex.comn
www.dhl.com
www.tnt.com
www.sagawa-exp.co.jp
www.estafeta.com
www.pafex.com
www.royaleasia.com
www.airparcel-express.com

 For questions or assistance regarding this return shipment please contact EMC’s Service
Logistics Group. Use the following email address and be sure to include the EMC RMA number:
[email protected]
 The timely return of the defective part or unit is appreciated by EMC. Failure to return the
defective part or unit may result in an invoice for the open return, suspended or discontinued
support

Returning Parts
To return failed, unused or DOA parts to EMC:

1. [ ] Locate the Part Return Instructions trifold shipped with the new part or unit.
2. [ ] Package each part to be returned in the packing material and container in which the replacement
part was received.
3. [ ] Seal the box securely.
4. [ ] Be sure to cover or remove any existing waybill or shipping labels.
5. [ ] Do not cover or remove any part bar-code labels.
6. [ ] Complete the “shipper” or “from” portion of the return waybill (Dispatch Label) sticker provided in
the Instructions trifold and attach it to the outer box to be returned.
7. [ ] Reference the EMC RMA number and be sure to include your name, phone number and
shipping address (if requested).

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8. [ ] Label the outer box with the completed EMC RMA label and identify if the part is “Defective”, “Did
Not Use” or “DOA Part”. “Defective”, “Did Not Use” and “DOA Part” oval labels are located in the
RMA Instructions trifold shipped with the FRU.

Note: Do not label the physical part.

9. [ ] Arrange to have the part picked up by the carrier on the waybill or utilize a drop-off location
nearest to your area for the carrier to pick up.

Dell Technologies Confidential Information version: 6.1.6.116

Page 7 of 7

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