Scribd
Upload
1K views19 pages

5 Years Anna University GE2022 Total Quality Managemnt

This document contains information about a Total Quality Management exam for a Civil Engineering course. It includes details such as the exam code, date, duration, marks distribution, and exam structure. The exam has three parts - Part A contains 10 short answer questions, Part B contains 5 long answer questions, and Part C contains 2 long answer questions providing a case study analysis. The document lists the various topics that will be covered in the exam, including quality tools, philosophies, standards, and implementation aspects of TQM.

Uploaded by

Manimegalai
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
1K views19 pages

5 Years Anna University GE2022 Total Quality Managemnt

This document contains information about a Total Quality Management exam for a Civil Engineering course. It includes details such as the exam code, date, duration, marks distribution, and exam structure. The exam has three parts - Part A contains 10 short answer questions, Part B contains 5 long answer questions, and Part C contains 2 long answer questions providing a case study analysis. The document lists the various topics that will be covered in the exam, including quality tools, philosophies, standards, and implementation aspects of TQM.

Uploaded by

Manimegalai
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 19

*X10557* Reg. No.

Question Paper Code : X10557

B.E./B.Tech. Degree EXAMINATIONS, november/december 2020 and


april/may 2021
Fifth/Sixth/Seventh Semester
Civil Engineering
GE 8077 – total quality management
(common to all branches b.e. b.tech)
(Regulations 2017)

Time : Three Hours Maximum : 100 Marks


Answer all questions
Part – A (10×2=20 Marks)

1. List out barriers to implement TQM.

2. Explain Customer Retention.

3. What is Quality Policy Statement ?

4. Define Kaizen.

5. Explain six-sigma.

6. List out the new seven management tools.

7. What is external failure cost ?

8. State the objectives of TPM.

9. List the types of Quality Audits.

10. What is ISO and why is it important ?

paRT – B (5×13=65 Marks)


11. a) Explain the six basic concepts of TQM. Also, discuss about the nine dimensions
of quality.
(oR)
b) Explain the fourteen steps of Deming’s Philosophy for improving quality,
productivity and competitiveness.

X10557 *X10557*

12. a) Explain Juran’s Trilogy in detail.


(oR)
b) Discuss the process of PDCA cycle with their advantages and limitations.

13. a) Elaborate in detail about the seven traditional tools of quality.


(oR)
b) Discuss about benchmarking and the process of benchmarking.

14. a) Explain QFD and ‘House of Quality’ in detail with a neat sketch.
(oR)
b) Discuss about Taguchi’s Quality Loss Function in detail with neat sketches.

15. a) Discuss about the elements of ISO 9000.


(oR)
b) Elaborate on the requirements of ISO 14001. Also, explain the global and
organizational benefits of EMS.

paRT – C (1×15=15 Marks)


16. a) Discuss the implementation of TQM with a case study in a manufacturing
sector.
(oR)
b) Explain the relevance of 6 Sigma concept in achieving quality output in a
process. Also, discuss about a company practicing six-sigma concept.

__________________
www.Vidyarthiplus.com

www.Vidyarthiplus.com
www.Vidyarthiplus.com

www.Vidyarthiplus.com
www.rejinpaul.com

Downloaded From Rejinpaul Network


www.rejinpaul.com

Downloaded From Rejinpaul Network


www.Vidyarthiplus.com1

www.Vidyarthiplus.com1
www.Vidyarthiplus.com2

www.Vidyarthiplus.com2
www.Vidyarthiplus.com

www.Vidyarthiplus.com
www.Vidyarthiplus.com

www.Vidyarthiplus.com
www.rejinpaul.com

Downloaded From Rejinpaul Network


www.rejinpaul.com

Downloaded From Rejinpaul Network


www.Vidyarthiplus.com

www.Vidyarthiplus.com
www.Vidyarthiplus.com

www.Vidyarthiplus.com
www.vidyarthiplus.com

www.Vidyarthiplus.com
www.vidyarthiplus.com

www.Vidyarthiplus.com
WWW.VIDYARTHIPLUS.COM

WWW.VIDYARTHIPLUS.COM
WWW.VIDYARTHIPLUS.COM

WWW.VIDYARTHIPLUS.COM
WWW.VIDYARTHIPLUS.COM

WWW.VIDYARTHIPLUS.COM

You might also like