Amazon WorkDocs

User Guide
 Amazon WorkDocs User Guide

Amazon WorkDocs: User Guide

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 Amazon WorkDocs User Guide

Table of Contents
What is Amazon WorkDocs .................................................................................................................. 1
Accessing Amazon WorkDocs ....................................................................................................... 1
Supported file types ................................................................................................................... 1
How to get started .................................................................................................................... 2
Getting started .................................................................................................................................. 3
Step 1: Get invited ..................................................................................................................... 3
Step 2: Register ......................................................................................................................... 3
Step 3: Start using Amazon WorkDocs .......................................................................................... 4
Getting started with the web client .............................................................................................. 4
System requirements .......................................................................................................... 4
Signing in ......................................................................................................................... 4
Using single sign-on ........................................................................................................... 5
Getting started with Android ....................................................................................................... 5
System requirements .......................................................................................................... 5
Switching visual themes ...................................................................................................... 5
Getting started with iOS ............................................................................................................. 6
System requirements .......................................................................................................... 6
Viewing and editing files in other iOS apps ........................................................................... 6
Using the Files app in iOS ................................................................................................... 7
Saving a file from another iOS app to Amazon WorkDocs ........................................................ 7
Switching visual themes ...................................................................................................... 7
Using Companion ............................................................................................................................... 8
System requirements .................................................................................................................. 8
Installing Amazon WorkDocs Companion ..................................................................................... 8
Using Amazon WorkDocs Companion ........................................................................................... 9
Using Amazon WorkDocs Drive .......................................................................................................... 10
Installing Amazon WorkDocs Drive ............................................................................................. 10
Using the Windows Subsystem for Linux to mount Amazon WorkDocs Drive ............................. 11
Uninstalling Amazon WorkDocs Drive .................................................................................. 11
Logging out of Amazon WorkDocs Drive ..................................................................................... 12
Logging in to Amazon WorkDocs Drive after you log out ............................................................... 12
Using Amazon WorkDocs Drive .................................................................................................. 12
Understanding the Amazon WorkDocs Drive file icons ........................................................... 13
Opening Amazon WorkDocs Drive folders ............................................................................ 13
Taking actions on folders .................................................................................................. 13
Taking actions on files ...................................................................................................... 14
Working offline ................................................................................................................ 14
Reconnecting after working offline ..................................................................................... 15
Pausing file sync .............................................................................................................. 15
Searching Amazon WorkDocs Drive ..................................................................................... 16
Quitting Amazon WorkDocs Drive ....................................................................................... 16
Restarting Amazon WorkDocs Drive after you quit ................................................................ 16
Troubleshooting Amazon WorkDocs Drive .................................................................................... 16
Working with files and folders ........................................................................................................... 18
Organizing and editing files and folders ...................................................................................... 18
Creating folders ............................................................................................................... 18
Renaming and moving files and folders .............................................................................. 19
Editing files ..................................................................................................................... 19
Deleting folders and files .................................................................................................. 20
Managing the recycle bin (web only) .................................................................................. 20
Uploading and downloading files and folders .............................................................................. 20
Locking and unlocking files ....................................................................................................... 21
Viewing file versions ................................................................................................................. 22
Reverting a file to a previous version .......................................................................................... 22

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Viewing files offline .................................................................................................................. 22

Searching files and folders ........................................................................................................ 23
Sharing files and folders ................................................................................................................... 24
Sharing by invitation ................................................................................................................ 24
Sharing a link .......................................................................................................................... 25
Removing share permissions ...................................................................................................... 26
Removing yourself from a share ................................................................................................. 26
Transferring document ownership .............................................................................................. 26
Permissions ..................................................................................................................................... 28
Roles ...................................................................................................................................... 28
Shared folder permissions ......................................................................................................... 28
File permissions ....................................................................................................................... 29
Shared file permissions ............................................................................................................. 30
Feedback and collaborative editing ..................................................................................................... 32
Sharing feedback ..................................................................................................................... 32
Adding feedback .............................................................................................................. 32
Requesting the ability to add feedback ............................................................................... 34
Declining feedback ........................................................................................................... 34
Disabling feedback and muting email notifications ............................................................... 34
Sending messages .................................................................................................................... 35
Editing with Hancom ThinkFree .................................................................................................. 35
Creating a new file ........................................................................................................... 35
Editing a file .................................................................................................................... 36
Open with Office Online ........................................................................................................... 36
Prerequisites .................................................................................................................... 36
Using Open with Office Online .......................................................................................... 36
Working with approvals .................................................................................................................... 38
Creating approval requests ........................................................................................................ 38
Responding to approval requests ............................................................................................... 39
Updating approval requests ....................................................................................................... 39
Canceling approval requests ...................................................................................................... 39
Viewing completed approval requests ......................................................................................... 40
Tracking file activity ......................................................................................................................... 41
Managing your Amazon WorkDocs account .......................................................................................... 42
Updating your user profile ........................................................................................................ 42
Using Amazon WorkDocs for Amazon Business .................................................................................... 43
Viewing and searching for files .................................................................................................. 43
Sharing and commenting on files ............................................................................................... 44
Uploading and downloading files ............................................................................................... 44
Moving, renaming, and deleting files .......................................................................................... 45
Viewing activity ........................................................................................................................ 45
Document history ............................................................................................................................. 47
AWS glossary ................................................................................................................................... 50

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Accessing Amazon WorkDocs

What is Amazon WorkDocs

Amazon WorkDocs enables you to store, manage, share, and collaborate on files with your coworkers.
Amazon WorkDocs stores your files in the cloud. Your files are only visible to you and your designated
contributors and reviewers. Other users can't open, read, or change your files unless you grant them
access.

You can share your files with other users for collaboration or review, and you can view many different
types of files, including all common document and image formats.

For more information, see Supported file types (p. 1).

Note
Amazon WorkDocs isn't available on Linux.

Accessing Amazon WorkDocs

You can run Amazon WorkDocs in a browser on a PC or Mac. You can also install the Amazon WorkDocs
apps on Android or iOS devices at no charge. For more information, see:

• Getting started with the web client (p. 4)

• Getting started with Android (p. 5)
• Getting started with iOS (p. 6)

Note
Amazon WorkDocs isn't available on Linux.

Amazon WorkDocs also offers Amazon WorkDocs Drive, an app that syncs your desktop with
your Amazon WorkDocs site, at no charge. For more information, see Using Amazon WorkDocs
Drive (p. 10).

Supported file types

You can upload any type of file to Amazon WorkDocs, but you can only view and provide feedback on
these file types:

• Microsoft Office Word

• Microsoft Office Excel
• Microsoft Office PowerPoint
• Text file with .txt extension
• .pdf
• Office Open XML files
• .rtf, .xml, .xhtml+xml, and .xslt-xml
• OpenDocument Text files with the .vnd.oasis.opendocument.text extension
• .javascript, .x-javascript, .x-sh, .x-python, .vnd.lotus-screencam, and .smil
• Text files with the .html, .plain, .csv, .x-c, .x-c++, .x-makefile, .x-java-source, .x-
java, .javascript, .x-perl-script, .x-python-script, .x-ruby-script, .php, .rtf, and
.xml extensions

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How to get started

• CAD files with the .dwg, .vnd.dwg, and .autocad_dwg extensions

• Image files with the .jpeg, .png, .tiff, and .bmp extension.

You can also play audio and video files in the Amazon WorkDocs web application and Amazon WorkDocs
iOS applications. Supported file types include .mp4, .3gp, .mov, .m4a, and .m4v. For more information
about iOS applications, see Getting started with iOS (p. 6).

How to get started

For a hands-on introduction to Amazon WorkDocs, see the next section, Getting started with Amazon
WorkDocs (p. 3).

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Step 1: Get invited

Getting started with Amazon

WorkDocs
You use Amazon WorkDocs to store and share documents, give and receive document feedback, and
collaborate with others in your Amazon WorkDocs organization. You can access Amazon WorkDocs on
the web, or install apps for Windows, MacOS, Android and iOS devices. Download and install the Amazon
WorkDocs apps from Apps & Integrations for Amazon WorkDocs.
Note
Amazon WorkDocs isn't available for Linux.

Contents
• Step 1: Get invited (p. 3)
• Step 2: Register (p. 3)
• Step 3: Start using Amazon WorkDocs (p. 4)
• Getting started with the web client (p. 4)
• Getting started with Android (p. 5)
• Getting started with iOS (p. 6)

Step 1: Get invited

You must be invited to join an Amazon WorkDocs organization. Your Amazon WorkDocs administrator
creates an organization and invites you and other users to join. The administrator can also grant "invite"
privileges to people in the organization, and in turn they can invite others to join.

Your Amazon WorkDocs administrator sends you an email message with the information needed to log
in and register—if necessary—and instructions on how to download the client applications.
Important
Save your invitation email, or save the address of the person who sent the email. You may need
to contact that person for help with tasks that only administrators can do, such as enabling
Hancom Thinkfree.

Step 2: Register
When you receive your invitation to join an Amazon WorkDocs organization, you may need to register.
That involves entering your user information, which includes the following:

• First name
• Last name
• Password

You can change your profile photo, time zone, and password after you register. For more information,
see Updating your user profile (p. 42).

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Step 3: Start using Amazon WorkDocs

Step 3: Start using Amazon WorkDocs

After you complete the previous steps, you can begin working with Amazon WorkDocs. You can use the
web client, or the apps for mobile devices such as Android, iPad, or iPhone. For more information, see:

• Getting started with the web client (p. 4)

• Getting started with Android (p. 5)
• Getting started with iOS (p. 6)

Getting started with the web client

The Amazon WorkDocs web client is a website where you can upload, download, and organize your files
in Amazon WorkDocs. You can upload and download files of up to 5 GB each. You can also view and
comment on your documents and documents shared by others. The web client displays previews for
many different types of files, depending on the type of document.

If you haven't already, download and install the Amazon WorkDocs web client from Apps & Integrations
for Amazon WorkDocs.

Contents
• System requirements (p. 4)
• Signing in (p. 4)
• Using single sign-on (p. 5)

System requirements
The Amazon WorkDocs web client requires one of the following browsers:

• Google Chrome version 30 or later

• Mozilla Firefox ESR version 24.6 or later
• Mozilla Firefox version 30 or later
• Apple Safari version 7 or later
• Microsoft Internet Explorer 10 or later

Signing in
When you launch the Amazon WorkDocs web client for the first time, you sign in with your organization
name, user name, and password. The welcome email message from your administrator has the
organization and user names, and you set the password when you registered. For more information, see
Step 2: Register (p. 3).

If your Amazon WorkDocs administrator has enabled multi-factor authentication (MFA) for your
organization, you are also prompted for a passcode to finish signing in. Your Amazon WorkDocs
administrator provides information about how to get your passcode.

To reset your password, choose Forgot password on the sign-in screen. If you need more help with
signing in, contact your administrator.

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Using single sign-on

Using single sign-on

If your administrator enables single sign-on, you can use your regular network login to access Amazon
WorkDocs . However, you may need to take additional steps to allow your browser to support single sign-
on. For more information, see Single sign-on for IE and Chrome and Single sign-on for Firefox in the AWS
Directory Service Administration Guide.

Getting started with Android

The Amazon WorkDocs Android phone and tablet applications allow you to view, comment on, and
download your Amazon WorkDocs files. You can also view, give feedback on, and download other
documents if you have permissions to do so.

Download the Android application from Google Play or the Amazon Appstore for Android, and sign
in with your organization name, user name, and password. The welcome email message from your
administrator has the organization and user names, and you set the password when you registered. For
more information, see Step 2: Register (p. 3).

To reset your password, choose Forgot password on the sign-in screen. If you need more help with
signing in, contact your Amazon WorkDocs administrator.

Contents
• System requirements (p. 5)
• Switching visual themes (p. 5)

System requirements
The Amazon WorkDocs Android phone and tablet client applications require Android 5.1 and later. In
addition, the Amazon WorkDocs Android tablet application requires one of the following:

• Kindle Fire HD 6
• Kindle Fire HD 7 (2nd Gen and later)
• Kindle Fire HDX 7 (3rd Gen and later)
• Kindle Fire HD 8
• Kindle Fire HDX 8
• Kindle Fire HD 8.9 (2nd Gen and later)
• Kindle Fire HDX 8.9 (3rd Gen and later)
• Kindle Fire HD 10

Switching visual themes

You can switch visual themes by changing a setting in the Amazon WorkDocs mobile app, or by changing
your device settings. Usually, you switch to the Dark theme when you want to reduce eye strain. The Dark
theme can also improve battery life.

To switch themes in the mobile app

1. Open your settings and choose Theme.

2. If it's on, turn off Use device appearance.
3. Choose Dark or Light.

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Getting started with iOS

To switch themes in device settings

1. Open your settings and choose Theme.

2. Choose Dark or Light.

Getting started with iOS

The Amazon WorkDocs applications for iPhone and iPad allow you to view, comment on, and download
your Amazon WorkDocs files. You can also view, give feedback on, and download other documents if you
have permissions to do so.

The iPhone and iPad applications allow you to view and edit files in other iOS apps, and you can save
files from other iOS apps to Amazon WorkDocs.

Download the iPhone and iPad applications from the Apple App Store, and sign in with your organization
name, user name, and password. The welcome email message from your administrator has the
organization and user names, and you set the password when you registered. For more information, see
Step 2: Register (p. 3).

To reset your password, choose Forgot password on the sign-in screen. If you need more help with
signing in, contact your Amazon WorkDocs administrator.

Contents
• System requirements (p. 6)
• Viewing and editing files in other iOS apps (p. 6)
• Using the Files app in iOS (p. 7)
• Saving a file from another iOS app to Amazon WorkDocs (p. 7)
• Switching visual themes (p. 7)

System requirements
The Amazon WorkDocs iPhone client application requires the following:

• An iPhone with iOS 11 or later

The Amazon WorkDocs iPad application requires the following:

• iPad or later with iOS 11 or later

Viewing and editing files in other iOS apps

You can open an Amazon WorkDocs file in any other iOS app that supports file sharing. After opening
the file, you can view or edit it in the other app, then save it back to Amazon WorkDocs.

To open a file in another iOS app

1. Open the Amazon WorkDocs file that you want to open in another app.
2. Choose Menu, Share, and then select the app with which to open the file.

To save the file to Amazon WorkDocs, see Saving a file from another iOS app to Amazon
WorkDocs (p. 7).

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Using the Files app in iOS

Using the Files app in iOS

Use the Files app in iOS version 11 or later to view, edit, lock, unlock, add, copy, move, and delete
Amazon WorkDocs content that you have permissions for.

To use Amazon WorkDocs with the iOS Files app

1. Install the Amazon WorkDocs iOS app on your iOS device and sign in.
2. In the Files app, choose Locations, Edit, then turn on Amazon WorkDocs.
3. Choose Done, then choose Workdocs to browse your files in the Files app.

To open and manage content directly in the Amazon WorkDocs app, choose Open in WorkDocs from the
Files app menu. You can now access the feedback and sharing features.

Saving a file from another iOS app to Amazon

WorkDocs
You can save a file to Amazon WorkDocs from any iOS app that supports file sharing. This makes the file
available on other Amazon WorkDocs mobile apps and the web client.

You can also use the Files app in iOS version 11 or later to save your file to Amazon WorkDocs.

To save a file from another iOS app to Amazon WorkDocs

1. Choose the file, photo, or attachment from any iOS app that supports file sharing.
2. Choose the export function in the app (this appears under different names, depending on the app),
and choose WorkDocs iOS app.
Note
If WorkDocs iOS app doesn’t appear in the list of apps, choose Browse more and slide the
toggle to choose WorkDocs iOS app.
3. Select an Amazon WorkDocs folder and choose Save.

Switching visual themes

You can switch visual themes by changing a setting in the Amazon WorkDocs mobile app, or by changing
your device settings. Usually, you switch to the Dark theme when you want to reduce eye strain. The Dark
theme can also improve battery life.

To switch themes in the mobile app

1. Open your settings and choose Theme.

2. If it's on, turn off Use device appearance.
3. Choose Dark or Light.

To switch themes in device settings

1. Open your settings and choose Theme.

2. Choose Dark or Light.

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System requirements

Using Amazon WorkDocs Companion

Amazon WorkDocs Companion lets you open and edit a file from the web client in one step. When you
edit a file, Companion saves your changes to Amazon WorkDocs as a new file version.

For Windows users, Amazon WorkDocs Companion integrates with File Explorer to let you:

• Upload multiple files and folders from File Explorer to the Companion Uploads folder under MyDocs
on the Amazon WorkDocs site.
• Share a link to the uploaded files, or share a link with a 4-digit passcode.

Contents
• System requirements (p. 8)
• Installing Amazon WorkDocs Companion (p. 8)
• Using Amazon WorkDocs Companion (p. 9)

System requirements
To use Amazon WorkDocs Companion, you must meet the following requirements:

• You must have owner, co-owner, or contributor permissions for a file.

• Your must run Windows 7 or later, or macOS 10.12 or later.
• You must have one of the following browsers:
• Google Chrome
• Mozilla Firefox
• The file type must be one of the following:
• Microsoft Office Word
• Microsoft Office Excel
• Microsoft Office PowerPoint
• PDF
• Text file with a .txt file extension

Installing Amazon WorkDocs Companion

You install Amazon WorkDocs Companion by downloading it, and then running an installation program.

To install Amazon WorkDocs Companion

1. Start Amazon WorkDocs and choose Apps.

The Apps page appears.

2. Under Companion App, choose PC or Mac.

The download starts automatically.

3. When the download finishes, open the file and follow the steps in the installation program.

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Using Amazon WorkDocs Companion

Using Amazon WorkDocs Companion

You don't use Amazon WorkDocs Companion directly. After you install it, Amazon WorkDocs Companion
runs in the background and silently enables you to edit, upload, and download files.

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Installing Amazon WorkDocs Drive

Using Amazon WorkDocs Drive

Amazon WorkDocs Drive enables you to open and work with Amazon WorkDocs files on your computer's
desktop. By default, Amazon WorkDocs Drive appears on your computer as drive W:, and you use
Amazon WorkDocs Drive like you would any other disc drive.
Note
You must belong to a network domain in order to use Amazon WorkDocs Drive. Also, your
system administrator may assign a different drive letter. If you're unsure about your network
domain or drive letter, contact your administrator.

Amazon WorkDocs Drive is available for PC and macOS users, and for WorkSpaces on Windows. Amazon
WorkDocs Drive can upload and download files of up to 5 GB each, and allows file path lengths of up to
260 characters.

As you go, remember that Amazon WorkDocs Drive only creates links to your files. It doesn't write copies
to your hard drive. For example, say you open a word processor file from Amazon WorkDocs Drive.
Editing that file changes the current version of the file in Amazon WorkDocs.
Important
If you delete a link in Amazon WorkDocs Drive you also delete the source file in Amazon
WorkDocs Also, the links created by Amazon WorkDocs Drive use a small amount of storage, and
deleting them doesn't save any significant storage space.

Topics
• Installing Amazon WorkDocs Drive (p. 10)
• Logging out of Amazon WorkDocs Drive (p. 12)
• Logging in to Amazon WorkDocs Drive after you log out (p. 12)
• Using Amazon WorkDocs Drive (p. 12)
• Troubleshooting Amazon WorkDocs Drive (p. 16)

Installing Amazon WorkDocs Drive

You must be an administrator on your device to install Amazon WorkDocs Drive.

Amazon WorkDocs Drive is available for 64-bit versions of Windows 7, Windows 8, and Windows 10, plus
Windows Server 2008 R2 SP1, Windows Server 2012 R2, and Windows Server 2016.

Amazon WorkDocs Drive for Windows also requires Microsoft .NET Framework 4.6.2 or later. You can
download the latest framework from https://dotnet.microsoft.com/download/dotnet-framework.

Amazon WorkDocs Drive is available for macOS version 10.12 or later.

Amazon WorkDocs Drive isn’t supported on Apple silicon products.

To install Amazon WorkDocs Drive on the supported platforms

1. Download Amazon WorkDocs Drive from https://amazonworkdocs.com/en/clients and follow the

installation prompts.
2. Open Amazon WorkDocs Drive. When prompted, enter the name of your Amazon WorkDocs site,
user name, and password.

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Using the Windows Subsystem for Linux
to mount Amazon WorkDocs Drive

Note
macOS High Sierra 10.13 users might encounter this error message during installation: System
Extension Blocked.
To unblock the installation, open System Preferences, choose Security & Privacy, then choose
Allow.

To install Amazon WorkDocs Drive for macOS Big Sur on Intel machines

1. Download Amazon WorkDocs Drive from https://amazonworkdocs.com/en/clients and follow the

installation prompts.
2. Open Amazon WorkDocs Drive. When prompted, enter the name of your Amazon WorkDocs site,
user name, and password.
3. Choose the WorkDocs Drive icon on the menu bar.
4. In the WorkDocs Drive window, choose Open Drive in Finder. When prompted to update the system
extension, choose Open Security Preference.
5. In the Security Preferences window, choose the lock icon, enter your credentials, and choose Allow
for System software from developer "AMZN Mobile LLC" has been updated.
6. Restart the machine.

Using the Windows Subsystem for Linux to mount

Amazon WorkDocs Drive
If you run the Windows Subsystem for Linux, you can use the following Bash commands to mount
Amazon WorkDocs Drive for PC.

$ sudo mkdir /mnt/w

$ sudo mount -t drvfs W: /mnt/w
$ cd /mnt/w
$ ls

Uninstalling Amazon WorkDocs Drive

These steps explain how to uninstall Amazon WorkDocs Drive. Typically, you uninstall Amazon WorkDocs
Drive to troubleshoot an error. For more information, see Critical Dependency Unavailable.

To uninstall Amazon WorkDocs Drive

1. Do one of the following:

Windows

In Windows, open the Notifications pane, choose the Amazon WorkDocs Drive icon, choose the
gear icon, then choose Quit Amazon WorkDocs Drive.
macOS

On the menu bar, choose the Amazon WorkDocs Drive icon, choose the gear icon, then choose
Quit Amazon Workdocs Drive.
2. Do one of the following:

Windows

Start Control Panel, choose Programs and Features, Amazon WorkDocs Drive, Uninstall, then
OK.

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Logging out of Amazon WorkDocs Drive

macOS

From the Applications folder, choose the Amazon WorkDocs Drive icon, then choose Move to
Trash. Next, navigate to ~/Library/Caches/ on your hard dive and remove the WorkDocs folder
and any sub folders.

Logging out of Amazon WorkDocs Drive

By default, Amazon WorkDocs Drive logs in to your Amazon WorkDocs site when you start or restart your
computer, but you can log Amazon WorkDocs Drive out at any time. Typically, you log Amazon WorkDocs
Drive out when you want to save network bandwidth or connect it to a different Amazon WorkDocs site.
Note
Before you log out, note the URL of your Amazon WorkDocs site. To do that, choose the My
account icon in the upper-right corner of the Amazon WorkDocs screen and note the Site name
value.

To log out of Amazon WorkDocs Drive

1. In Windows, open the Notifications pane, choose the Amazon WorkDocs Drive icon, choose the gear
icon, then choose Log out (change site).

—OR—

On a Macintosh, on the menu bar, choose the Amazon WorkDocs Drive icon, choose the gear icon,
then choose Log out.

A log in screen appears. If you don't see the screen, look for and choose the Amazon WorkDocs Drive
icon in your Windows Task Bar or on the Macintosh menu bar.
2. Follow the steps in the next section to log back in to Amazon WorkDocs Drive.

Logging in to Amazon WorkDocs Drive after you

log out
When you manually log out of Amazon WorkDocs Drive, a restart screen appears. If you don't see the
screen, look for and choose the Amazon WorkDocs Drive icon on your Windows Task Bar or Macintosh
menu bar. Follow these steps to log in.

To log in to Amazon WorkDocs Drive after you log out

1. In the log in screen, enter the indicated part of your Amazon WorkDocs URL.
2. Choose Next.

Amazon WorkDocs Drive reconnects to your Amazon WorkDocs site.

Using Amazon WorkDocs Drive

The topics in this section explain how to complete the various folder and file tasks that Amazon
WorkDocs Drive provides.

Topics

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Understanding the Amazon WorkDocs Drive file icons

• Understanding the Amazon WorkDocs Drive file icons (p. 13)

• Opening Amazon WorkDocs Drive folders (p. 13)
• Taking actions on folders (p. 13)
• Taking actions on files (p. 14)
• Working offline (p. 14)
• Reconnecting after working offline (p. 15)
• Pausing file sync (p. 15)
• Searching Amazon WorkDocs Drive (p. 16)
• Quitting Amazon WorkDocs Drive (p. 16)
• Restarting Amazon WorkDocs Drive after you quit (p. 16)

Understanding the Amazon WorkDocs Drive file icons

Amazon WorkDocs Drive uses these icons to communicate file status:

• Gray arrow–A file is syncing to the cloud.

• Blue cloud–A file resides in the cloud.
• Green checkmark–A file resides on your device.
• Blue star–You marked a file or folder as a Favorite.
• Red lock–You or another user locked the file for editing.
Note
As a best practice, always lock your files for editing. If you and another user work on a file
simultaneously, your changes can overwrite each other.

Opening Amazon WorkDocs Drive folders

You open folders in Amazon WorkDocs Drive the same way that you open folders on a regular drive. Just
remember that Amazon WorkDocs Drive appears as drive W:.
Note
By default, Amazon WorkDocs Drive displays two folders—My Documents and Shared With
Me—plus any folders that you create. You can take actions on those folders, such as copying
their web links or opening them in your browser. For more information, see Taking actions on
folders (p. 13).

Taking actions on folders

Currently, you can copy your folder's web links, and you can open your folders in a browser. These steps
explain how to complete both actions, and they apply to Windows and macOS computers.

To copy web links

1. Right-click or tap and hold a folder, choose Amazon WorkDocs Drive, then choose Copy web link.

A success message appears. Choose OK.

2. As needed, paste the link into your browser's address bar, an email, or wherever you need to use it.

To open folders in your browser

• Right-click or tap and hold a folder, choose Amazon WorkDocs Drive, then choose Open in browser.

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Taking actions on files

Amazon WorkDocs opens in your default browser and lists the files in the folder.

Other common actions

You can also take these actions on folders. This guide assumes you know how to:

• Create folders.
• Rename folders.
• Move folders. Folders moved out of Amazon WorkDocs Drive go to the recycle bin on your Amazon
WorkDocs site. For example, say you move a folder from Amazon WorkDocs Drive to your hard drive. In
that case, Amazon WorkDocs moves the online instance of the folder to the recycle bin.
• Delete folders. Deleted folders also go to the recycle bin in Amazon WorkDocs.

Taking actions on files

You can create, rename, move, and delete files in Amazon WorkDocs Drive. Remember, when you delete
a file in Amazon WorkDocs Drive you only delete a link from your local drive, but you move the source
file to the Recycle bin on your site. Moving a file out of Amazon WorkDocs Drive also has the same
effect.
Note
If you add files to a folder, and those files have identical names but different upper and
lowercase letters, only one of the files appears in Amazon WorkDocs. For example, if you have
MyFile.doc and myFile.doc, only one of those files appears on the site. The operating
system controls which file appears.
Also, if multiple users edit a file simultaneously, their changes can overwrite each other. To avoid
editing conflicts, always lock a file whenever you need to change it. See the steps in the next
section for information about locking files.

In addition to creating, renaming, and so on, Amazon WorkDocs Drive also provides a number of actions,
and the steps in this section explain how. These steps apply to Windows and macOS computers.

1. Right-click or tap and hold the file that you want to take action on, then choose Amazon WorkDocs
Drive.
2. Do any

• To generate a link for sharing content with other users, choose Copy web link.
• To view or edit content in a web browser, choose Open in browser.
• To allow specific users to access a file, choose Share by invite.
• To prevent others from changing a file while you work on it, choose Lock and Edit. When you're
done, choose Unlock.
• To mark a file or folder as a favorite, choose Add to Favorites.

Working offline
You can't always be connected. But even when you aren't, you can work offline. Enabling offline access
to your files and folders downloads files to your computer. You then work on them, and upload your
changes to Amazon WorkDocs when you go back online.
Note
Enabling offline access uses network bandwidth to download your content, plus space on your
hard drive for storing the files. Downloads can take time, depending on the number of files and
your network bandwidth.

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 Amazon WorkDocs User Guide
Reconnecting after working offline

To enable offline access to your content

1. In the notification area on a Windows machine, or the menu bar on a macOS machine, choose the
Amazon WorkDocs Drive icon.
2. Choose the gear icon.
3. Choose Work offline.

The Sync settings dialog box appears.

4. Select Choose files for offline access.
5. Choose Next.
6. Select the files that you want to save to your computer.
Note
The size of the selected files appears in the Sync settings pane, along with the amount of
space on your hard drive.
7. Choose Save.
8. Wait for Amazon WorkDocs Drive to download your files. This can take some time.

Reconnecting after working offline

To stop offline syncing, you set Amazon WorkDocs Drive to access files on demand. Follow these steps.

To access your content on demand

1. Do one of the following:

• In Windows, open the Notifications pane and choose the Amazon WorkDocs Drive icon.
• On a macOS machine, on the menu bar, choose the Amazon WorkDocs Drive icon.
2. Choose the gear icon.
3. Choose Work offline.
4. For Sync settings, select Access files on demand.
5. Choose OK.

Pausing file sync

If you have network bandwidth issues, you can download files, pause file syncing, then resume syncing
after you make your changes.

To pause file syncing

1. Open the Amazon WorkDocs Drive application on your computer.

2. Choose the gear icon.
3. Choose Pause file sync, then work on your downloaded files.
4. To resume syncing, clear Pause file sync.

Amazon WorkDocs Drive uploads your changed files as new versions.

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 Amazon WorkDocs User Guide
Searching Amazon WorkDocs Drive

Searching Amazon WorkDocs Drive

Amazon WorkDocs Drive provides its own search function. You can start a WorkDocs search from File
Explorer in Windows or Spotlight on a Macintosh. However, you can't use the search functions in File
Explorer or Spotlight to find files on your WorkDocs drive.

You can also seach WorkDocs Drive from the Windows Notification pane or the Macintosh menu bar, and
the following steps explain how to do those tasks.
Note
Remember that a WorkDocs Drive search is case sensitive.

To search Amazon WorkDocs Drive in Windows

Do one of the following:

• In Windows File Explorer, right-click the Amazon WorkDocs Drive icon, point to Amazon WorkDocs
Drive, choose Search, then enter a search term.
• In the Notifications pane, choose the Amazon WorkDocs Drive icon and enter a search term.

To search Amazon WorkDocs Drive on a Macintosh

Do one of the following:

• On the menu bar, choose the WorkDocs icon and enter a search term.
• Start Finder, and under Favorites, right-click the Amazon WorkDocs Drive icon.

You can search for files in all folders, or narrow your search to the My Documents or Shared With Me
folders.

Quitting Amazon WorkDocs Drive

You quit running Amazon WorkDocs Drive for a number of reasons, such as low network bandwidth, or
you don't want to risk unauthorized people getting into your files. Follow these steps:.

To quit Amazon WorkDocs Drive

• Choose the Amazon WorkDocs Drive icon in the notification area in Windows, or the menu bar on a
macOS machine, and choose Quit.

Restarting Amazon WorkDocs Drive after you quit

To restart Amazon WorkDocs Drive after you quit, do one of the following.

• On a PC, choose Start to open your list of programs, choose the Amazon folder, then choose Amazon
WorkDocs Drive.
• On a Mac, go to the menu bar and choose Amazon WorkDocs Drive.

Troubleshooting Amazon WorkDocs Drive

This section provides troubleshooting tips for common Amazon WorkDocs Drive errors.

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 Amazon WorkDocs User Guide
Troubleshooting Amazon WorkDocs Drive

Recovered Files

If you change a file that you don't have permissions to edit, you can't upload that file to your
Amazon WorkDocs site. Instead, the site saves the changes to your local Recovered Files folder.
You can open this folder from the Amazon WorkDocs Drive menu by choosing the question mark
icon, then Go to recovery folder. From there, you can upload the file to Amazon WorkDocs as a new
file.
Recovery Folder Full

Delete unnecessary files from your local Recovered Files folder.

Drive Repair Required

Windows – Restart Amazon WorkDocs Drive by opening the Notifications pane, choosing the
Amazon WorkDocs Drive icon, choosing the gear icon, then choosing Log out (change site). Sign in
again and check the Recovered Files folder for any files you might need to save.

macOS – Restart Amazon WorkDocs Drive by choosing the Amazon WorkDocs Drive icon on the
menu bar, choose the gear icon, then choose Log out. Sign in again and check the Recovered
Files folder for any files you might need to save.
Local Disk Full

Delete unnecessary files from your local disk and Recovered Files folder.
Storage Limit Exceeded

Delete unused files to free up storage space. If you need more space after deleting unused files,
contact your Amazon WorkDocs administrator.
Critical Dependency Unavailable

Restart the Message Queuing service on your computer by opening the Services app. For Message
Queuing, choose Restart or Start.

If the error persists, open Computer Management, Services and Applications. If Message Queuing
does not appear in the navigation pane, uninstall Message Queuing and Amazon WorkDocs Drive.
When you reinstall Amazon WorkDocs Drive, it reinstalls Message Queuing for you. For more help,
contact your administrator.

You can also report an issue from the Amazon WorkDocs Drive menu.

Report an Issue

From the Amazon WorkDocs Drive menu, choose the question mark icon, then Report an issue to send
us a description of the problem. Note the tracking number. It serves as a reference for support cases or
correspondence with us.

Known Limitations

Amazon WorkDocs Drive doesn't support Symlinks.

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 Amazon WorkDocs User Guide
Organizing and editing files and folders

Working with files and folders

Create folders, upload and download files, edit files, lock files for editing, and delete folders and files in
Amazon WorkDocs.

Contents
• Organizing and editing files and folders (p. 18)
• Uploading and downloading files and folders (p. 20)
• Locking and unlocking files (p. 21)
• Viewing file versions (p. 22)
• Reverting a file to a previous version (p. 22)
• Viewing files offline (p. 22)
• Searching files and folders (p. 23)

Organizing and editing files and folders

The following topics explain how to organize and edit files and folders in the Amazon WorkDocs web
client.

Contents
• Creating folders (p. 18)
• Renaming and moving files and folders (p. 19)
• Editing files (p. 19)
• Deleting folders and files (p. 20)
• Managing the recycle bin (web only) (p. 20)

Creating folders
To create a folder

1. In the web client, open the folder in which you want to create the new folder.
2. Choose Create, Folder.
3. Enter the folder name, then choose Create.

If your site administrator has enabled Hancom ThinkFree, you can also create files in the web client. For
more information, see Editing with Hancom ThinkFree (p. 35).

To create a team folder

1. Follow the previous steps to create a folder.

2. Send an invitation to share the folder with your team directory group. For more information on
sharing folders by invitatiion, see Sharing by invitation (p. 24).

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Renaming and moving files and folders

If you do not have a team directory group, ask your Amazon WorkDocs site administrator to create one.
Your administrator is the person who invited you to join Amazon WorkDocs.

Renaming and moving files and folders

If you have permissions, you can change the name of a file or folder. For more information, see
Permissions (p. 28).

To rename a file or folder

1. In the web client, select the check box next to the file or folder to be renamed.
Note
Just select the check box. Choosing the file or folder name opens the file or folder in
Preview mode, and that disables the commands for renaming and moving.
2. For Actions, choose More, Rename.
3. Enter the new name, then press Enter.

When you are signed in to the Amazon WorkDocs site, you can sort documents by name, owner, and
other attributes. Use the dropdown arrows in the menu above your documents to do so. If you have
permissions, you can also move files or folders to other folders by following these steps.

To move a file or folder

1. In the web client, select the check box next to the file or folder to be moved.
Note
Just select the check box. Choosing the file or folder name opens the file or folder in
Preview mode, and that disables the commands for renaming and moving.
2. For Actions, choose More, Move.
3. In the dialog box, navigate to the target folder and choose Move.

Note
Moving a folder also moves the files and sub-folders within the folder. To move multiple files at
the same time, move them into a folder, and then move that folder.

Editing files
You can edit a file in the web client. When you save your edits to a file, the changes are saved to Amazon
WorkDocs as a new file version.

To edit a file

1. In the web client, select or open the file.

2. Choose Edit, Desktop app.
Note
If your site administrator has enabled a collaborative editing feature, you can select
that option to edit your file. For more information, see Feedback and collaborative
editing (p. 32).
3. If Amazon WorkDocs Companion isn’t installed, follow the prompts to install it.
4. After installing Amazon WorkDocs Companion, the file opens on your computer for editing. Choose
whether to lock the file while you edit it.
5. When you’re done editing, choose Save to automatically save your changes to Amazon WorkDocs as
a new file version.

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 Amazon WorkDocs User Guide
Deleting folders and files

If you lock the file, you can unlock it when you're done with your changes. For more information about
locking and unlocking files, see Locking and unlocking files (p. 21).

For more information about Amazon WorkDocs Companion, see Using Amazon WorkDocs
Companion (p. 8).

Deleting folders and files

When you delete a file or folder, Amazon WorkDocs moves it to the recycle bin. If a folder contains other
files or folders, they go to the recycle bin as well.

To delete files or folders

1. In the web client, select the files or folders to be deleted.

2. For Actions, choose More, then Delete.

Managing the recycle bin (web only)

You use the web client to manage your Recycle bin.

To delete files or folders from the Recycle bin

1. In the web client, choose Recycle bin.

2. Select the files or folders to delete, and choose Delete.
3. Amazon WorkDocs deletes the files or folders permanently.

To restore files or folders from the Recycle bin

1. In the web client, choose Recycle bin.

2. Select the files or folders to restore, and choose Restore.
3. The restored files or folders appear in MyDocs.

Uploading and downloading files and folders

The steps in this section explain how to upload and download files and folders. If you have a Windows
machine, you can use Amazon WorkDocs Companion with File Explorer to upload multiple files and
folders. For more information, see Using Amazon WorkDocs Companion (p. 8).

To upload files or a folder

1. In the web client, choose Upload, Upload files or Upload folder.

2. Select the checkboxes next to the files or folders that you want to upload.

You can also add files by dragging and dropping them from your computer to the web client. But
remember that not all browsers support file drag-and-drop.

To upload a new version of a file

1. In the web client, open the file.

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 Amazon WorkDocs User Guide
Locking and unlocking files

2. For Actions, choose Upload new version and select the version of the file to upload.

You can also download files or folders from the web client.

To download files or folders

In the web client, do one of the following:

• Select the one or more checkboxes next to the files or folders that you want to download, open the
Actions menu and choose Download.
• Open the file, then open the Actions menu and choose Download.
• Open the folder. The folder name appears in a list, with a downward facing arrow. Open that list and
choose Download.

Note
On a PC, files and folders land in these locations by default:

• Individual files land in Downloads.

• Multiple files land in a Downloads/WorkDocsDownloads/WorkDocs-Bulk-Download-mm-
dd-yyyy folder.
• Folders land in a Downloads/WorkDocsDownloads/folder name folder.

On a Macintosh, downloaded files land by default in the Hard Drive Name/Users/User Name/
WorkDocsDownloads folder.

Locking and unlocking files

Locking a file prevents others from overwriting your work. While a file is locked, only the person who
locked it can upload a new version.

Owners, co-owners, and contributors can lock files and send requests to unlock a file. Owners and co-
owners can also unlock files. Contributors can unlock a file only if they locked it.

To lock a file

1. Open the file that you want to lock.

2. For Actions, choose Settings and select Lock.
3. A lock icon appears next to the file.

If you locked a file, you can unlock it when you're done.

To unlock a file

• Open the file and choose the lock icon.

The lock icon disappears, and you can work on the file.

To edit a file that someone else locked, you can send an unlock request to the user who locked it.

To send an unlock request

1. Select the file that you want to unlock it.

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 Amazon WorkDocs User Guide
Viewing file versions

2. Choose Actions, then Settings, then Request unlock. Amazon WorkMail sends the request to the
user who locked the file, the file owner, and any co-owners.

Viewing file versions

If you or another user upload more than one version of a file, you can view a specific version by
performing the following steps.

To open a specific version of a file

1. In the web client, open the file.

The file's title appears just below the menu bar, along with a list control that reads vX of X.
Note
If only one version of a file exists, the list control doesn't appear.
2. Open the vX of X list and select the version you want to view.

Reverting a file to a previous version

You can revert a file to a previous version at any time.

To revert a file

1. In the web client, open the file.

The file's title appears just below the menu bar, along with a list control that reads vX of X.
Note
If only one version of a file exists, the list control doesn't appear.
2. Open the vX of X list and select the version that you want to revert to.
3. Choose Edit, choose the appropriate editor for the file, such as Companion App, then choose Yes to
lock the file.
4. In the editor, save the file to your local drive. If prompted, overwrite the existing file.
5. In Amazon WorkDocs open the Actions list and choose Upload new version.

The Open dialog box appears.

6. Open the file that you saved in step 4.

Amazon WorkDocs uploads and locks the file. You need to unlock the file to edit it.

Viewing files offline

To view files offline, use Amazon WorkDocs Drive. For more information, see Using Amazon WorkDocs
Drive (p. 10).

If you are using Amazon WorkDocs on your Android or iOS device, you can download any file that you
are authorized to by viewing the document and choosing the download icon. This makes offline files
available on your device. Once you download a file, the download icon changes to a dark background.

To view your offline files, choose Offline Documents in the app. You can give feedback on a document
even when offline. Your feedback is synchronized to the server the next time you have Internet access.

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 Amazon WorkDocs User Guide
Searching files and folders

Searching files and folders

Amazon WorkDocs smart search searches for search terms in all files and folders that you have
permissions for. By default, it searches file and folder names, metadata, comments, labels, user names,
and file owners. It also searches content within text-searchable files, such as Word, Excel, PowerPoint,
PDF, .txt, JavaScript, and other code files. Choose the Advanced search option to view and select
available search filters.

To use Amazon WorkDocs smart search

1. In the Amazon WorkDocs web application, for Search, enter a partial or complete search term.

a. Optionally, enter the AND or OR operators.

b. Optionally, enclose the search term in quotation marks (for example, "search term") to limit
search results to that exact search term.
2. Do one of the following:

• Press the Enter key.

• Choose Advanced to select search filters such as Locations, Time, Resource Types, and others,
then choose Search.
3. The search results appear in the web application.

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 Amazon WorkDocs User Guide
Sharing by invitation

Sharing files and folders

You can share folders and files with other users, inside and outside of your organization. You can share
by sending a link or an invitation to a user's email address. When you share by invitation, you can choose
which permissions the user has. For more information about permissions, see Permissions (p. 28).

You can also revoke permissions, and users can remove themselves from a shared item.
Note
You can only share with directory groups, not email distribution lists.

Contents
• Sharing by invitation (p. 24)
• Sharing a link (p. 25)
• Removing share permissions (p. 26)
• Removing yourself from a share (p. 26)
• Transferring document ownership (p. 26)

Sharing by invitation
You can invite users and groups to share a folder or file, within or outside your organization. Inviting
people also allows you to set their permissions. If you share a folder, the permissions for that folder
apply to all the documents in the folder.

To invite people to share a folder or file

1. In the web client, select the folder or file to share.

2. Choose Share, then Invite people.

The Invite people dialog box appears.

3. To invite people in your organizaton, in the Invite specific people box, enter the name of the person
or group with whom you want to share, then select the desired name from the list of results.

—OR—

To invite people outside your organization, enter the email address of the person or group with
whom you want to share. When you finish, the address appears in a pop-up. Select that pop-up to
add the address to your list of users.
Note
Your Amazon WorkDocs administrator has to authorize you to share files outside your
organization.
4. Select the desired permissions for the folder or file.

Co-Owner

These users and groups can rename and delete files, and share the file or files in the folder with
others.
Contributor

These users and groups can provide feedback on the file or files in the folder.

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 Amazon WorkDocs User Guide
Sharing a link

Viewer

These users and groups can only view the file or files in the folder. They cannot provide
feedback. External users have Viewer as the default permission, and this can't be changed
unless they are converted from a Guest to regular User by an administrator.
5. Optionally, choose Add personal message to enter your own message to the people you're inviting.
6. Choose from the following options:

• If you're sharing a folder, choose whether to make it read-only. If you don't, users can upload new
files or new versions of existing files to the folder.
• If you're sharing a file, choose Request feedback to ask for feedback. You can also set deadlines
for feedback requests.

Note
You can only request feedback for files, not folders, and you can only request feedback
from users, not groups.
7. Choose Save.

Amazon WorkDocs sends an email to the invitees notifying them of the shared file or folder. The email
includes a link to the file or folder, any personal message, and the feedback deadline, if you specified
one. If you receive an error message saying that you can't share a document with people outside of your
organization, your Amazon WorkDocs administrator hasn't authorized you to share externally. Contact
that administrator for assistance.

Sharing a link
You can share your Amazon WorkDocs files and folders by sharing links them. You can share file links
inside and outside your organization, but you can only share folder links internally.

In addition, you can configure a file link to allow access to site members only, or to anyone on the
internet. Site members can view, comment on, update, or delete a file. Public links only allow viewing.
You can also set an expiration date and a 4-digit passcode for access to the file.

To share a link

1. In the web client, select the file or folder to share.

2. Choose Share, Share a link.
3. For Link access level, select the desired access level. Options:

• Off – No access is allowed.
• View – View only access is allowed to anyone inside your Amazon WorkDocs organization.
• View and edit – View and edit access is allowed to anyone inside your Amazon WorkDocs
organization.
• Public (file links only) – Anyone who has the link can view the file, whether they are outside or
inside your Amazon WorkDocs organization.
4. Optionally, for Link expiry date, choose the date when the link expires. The link expires at midnight
on the specified date.
5. Optionally, for Passcode, enter a 4-digit access code that link recipients must enter to access the
content.
6. Choose Create & Copy.

Amazon WorkDocs copies the link to your clipboard for sharing.

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 Amazon WorkDocs User Guide
Removing share permissions

Removing share permissions

If you are the owner or co-owner of a folder or file, you can remove users or groups from the share
permissions.

To remove share permissions

1. In the web client, select the folder or file.

2. For Share, choose Permissions.
3. For Access, choose the dropdown menu next to the user or group to remove, and choose Remove.
4. Choose OK. The user or group is removed from the Permissions list immediately.

Removing yourself from a share

After someone shares a file or folder with you, you can remove yourself from the share.

To remove yourself from a share

1. In the web client, select the shared file or folder.

2. Do one of the following:

• Choose Actions, Remove me from share, Yes, remove me.

• For Share, choose Permissions. For Access, choose the dropdown menu next to your name, and
choose Remove, OK.

You are removed from the Permissions list immediately.

Transferring document ownership

You can request a transfer of ownership for any combination of files and folders that you own. Transfers
remove ownership from you and grant it to a user that you specify, but remember, that user must accept
ownership.

As you go, remember that transferring a folder automatically transfers ownership of all the files in that
folder.
Note
If you are a system administrator, you can transfer an inactive user's files and folders to an active
user. For more information, see Transferring document ownership in the Amazon WorkDocs
Administration Guide.

To transfer ownership of files and folders

1. On your My Docs page, select the check box next to the items that you want to transfer.
Note
Don't select the file or folder names. Doing so opens the file or folder in Preview mode, and
you can't transfer anything in that mode. Just select the check boxes.
2. Open the Actions list and choose Transfer.

The Transfer Resource Ownership dialog box appears.

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 Amazon WorkDocs User Guide
Transferring document ownership

3. In the search box, enter the name of the new owner. If the search returns multiple names, choose
the correct recipient.
4. Choose Transfer.

The new owner receives a task under My Tasks in Amazon WorkDocs. After the new owner accepts the
files, they appear on that owner's My Docs page.

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 Amazon WorkDocs User Guide
Roles

Permissions
Amazon WorkDocs uses permissions to control access to folders and files. Permissions are applied based
on user roles.

Contents
• Roles (p. 28)
• Shared folder permissions (p. 28)
• File permissions (p. 29)
• Shared file permissions (p. 30)

Roles
Folder and file permissions are granted based on user roles. Amazon WorkDocs defines the following
roles for folders:

• Folder owner – The owner of a folder or file.

• Folder co-owner – A user or group that the owner designates as the co-owner of a folder or file.
• Folder contributor – Someone with unlimited access to a folder.
• Folder viewer – Someone with limited access (read-only permissions) to a folder.

The following roles apply to files:

• Owner – The owner of a file.

• Co-Owner – A user or group that the owner designates as the co-owner of the file.
• Contributor – Someone allowed to give feedback on file.
• Viewer – Someone with limited access (read-only permissions) to the file.
• Anonymous viewer – A non-registered user outside of the organization who can view a file that has
been shared using an external viewing link. Unless otherwise indicated, an anonymous viewer has the
same permissions as a viewer.

Shared folder permissions

Amazon WorkDocs provides the following permissions for shared folders. As a reminder, permissions
applied to a folder also apply to the files in that folder.

• View – View the contents of a shared folder.

• View sub-folder – View a sub-folder.
• View shares – View the other users a folder is shared with.
• Download folder – Download a folder.
• Add sub-folder – Add a sub-folder.
• Share – Share the top-level folder with other users.
• Revoke share – Revoke the sharing of the top-level folder.

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 Amazon WorkDocs User Guide
File permissions

• Delete sub-folder – Delete a sub-folder.

• Delete top-level folder – Delete the top-level shared folder.

Permissions for shared folders

Permission Folder owner Folder co-owner Folder Folder viewer

contributor

View X X X X

View Sub-folders X X X X

View Shares X X X X

Download X X X X

Add Sub-folder X X X  

Share X X    

Revoke Sharing X X    

Delete Sub-folder X X    

Delete Top-level X X    
folder

File permissions
Amazon WorkDocs provides the following permissions for files that do not reside in a shared folder:

• View – View a file.

• Delete – Delete a file.
• Annotate – Add feedback to a file.
• View Shares – View the other users that a file is shared with.
• View Annotations – View feedback from other users.
• View Activity – View the activity history of a file.
• View Versions – View previous versions of a file.
• Download – Download a file. This is the default permission. You can use file properties to allow or deny
the ability to download shared files.
• Prevent Download – Prevent a file from being downloaded.
• Upload – Upload new versions of a file.
• Share – Share a file with other users.
• Revoke Sharing – Revoke the sharing of a file.

Permissions for a file not in a shared folder

Permission Owner/Co-Owner Contributor Viewer Anonymous

Viewer

View X X X X

View Shares X X X X

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 Amazon WorkDocs User Guide
Shared file permissions

Permission Owner/Co-Owner Contributor Viewer Anonymous

Viewer

Download X X X  

Annotate X X    

View Annotations X X    

View Activity X X    

View Versions X X    

Upload X X    

Delete X      

Prevent Download X      

Share X      

Revoke Sharing X      

Shared file permissions

Amazon WorkDocs provides the following permissions for files in a shared folder:

• View – View a file in a shared folder.

• View Shares – View the other users that a file is shared with.
• Download – Download a file.
• Annotate – Add feedback to a file.
• View Annotations – View feedback from other users.
• View Activity – View the activity history of a file.
• View Versions – View previous versions of a file.
• Upload – Upload new versions of a file.
• Delete – Delete a file in a shared folder.
• Prevent Download – Prevent a file from being downloaded. This is the default permission for files in
the folder.
• Share – Share a file with other users.
• Revoke Sharing – Revoke the sharing of a file.
• Private Comments – Owner/co-owner can see all private comments for a document, even if they are
not replies to their comment.

Permissions for a file in a shared folder

Permission Folder Owner/ File Owner* Folder Folder Viewer Anonymous

Co-Owner Contributor Viewer

View X X X X X

View Shares X X X X X

Download X X X X  

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 Amazon WorkDocs User Guide
Shared file permissions

Permission Folder Owner/ File Owner* Folder Folder Viewer Anonymous

Co-Owner Contributor Viewer

Annotate X X X    

View X X X    
Annotations

View Activity X X X    

View Versions X X X    

Upload X X X    

Delete X X      

Rename X X      

Prevent X X      
Download

Share X X      

Revoke Sharing X X      

See All Private X X      

Comments**

* The file owner, in this case, is the person who uploaded the original version of a file to a shared folder.
The permissions for this role apply only to the owned file, not all files in the shared folder.

** File owner/co-owner can see all private comments. Contributors can only see private comments that
are replies to their comments.

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 Amazon WorkDocs User Guide
Sharing feedback

Feedback and collaborative editing

Use Amazon WorkDocs to share document feedback and send messages.

If your Amazon WorkDocs administrator has enabled the Hancom ThinkFree or Open with Office Online
feature, users with edit permissions can join live collaborative editing sessions.

Topics
• Sharing feedback (p. 32)
• Sending messages (p. 35)
• Editing with Hancom ThinkFree (p. 35)
• Using Open with Office Online (p. 36)

Sharing feedback
Other people in your organization can request feedback from you on specific files. You can add feedback
to a file, or add a message about the entire file. You can also reply to feedback, give private feedback,
and decline to give feedback.

You can see the files for which your feedback has been requested in your Awaiting my feedback list.
To request feedback, you can share your document with other people in your organization. For more
information, see Sharing files and folders.

Contents
• Adding feedback (p. 32)
• Requesting the ability to add feedback (p. 34)
• Declining feedback (p. 34)
• Disabling feedback and muting email notifications (p. 34)

Adding feedback
You can add overall feedback that applies to the entire file, or add feedback on a portion of a file.

To add overall feedback

1. Open the file in Amazon WorkDocs.

2. Choose Feedback, Add Overall Feedback.
3. Type your feedback and choose Publish.

To add feedback for a portion of a file

1. Open the file in Amazon WorkDocs.

2. Select the portion of the file on which to give feedback, and enter your feedback.
3. After you enter your feedback, choose Post to save your feedback as a draft. You can edit or delete
any of your feedback by choosing Feedback.

To reply to feedback

1. Open the file and choose Feedback.

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 Amazon WorkDocs User Guide
Adding feedback

2. Under the comment to which to reply, choose Reply.

3. Type your reply and choose Reply.

To add private feedback

Only the file owner and co-owners can see private comments. Contributors can't see them unless you
make a private reply to a contributor comment.

• Enter your comment, select Private, then post your comment.

To notify a user in feedback

When you want a user to pay attention to a comment, you can notify that user. The user receives the
comment in email.

1. In the comment box, choose the @ button and then choose the user name from the list that
appears. Or, type @ followed by the user name (for example, @username).
2. The user specified automatically receives an email message that includes your comment and a link
to view the file.

To format feedback

1. To bold a word, add two asterisk symbols (**) before and after the word. (For example: **word**)
2. To italicize a word, add one underscore (_) before and after the word. (For example: _word_)
3. To strike through a word, add two tilde symbols (~~) before and after the word. (For example:
~~word~~)
4. To create a new line, enter Shift + Enter.

To filter feedback

Filter feedback to view the comments that are most important to you.

1. Open the file in Amazon WorkDocs.

2. Choose Feedback. For Filters, choose Add filters.
3. To view specific feedback, choose from any of the following filters:

• Version
• User
• Show: Select the check box next to one or more of the following options:
• Draft comments
• Published comments
• Resolved comments
• Unresolved comments
• Comments that mention me
4. Choose Apply to apply the selected filters.

To resolve feedback

You can hide comments from view by resolving them.

1. Open the file in Amazon WorkDocs.

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 Amazon WorkDocs User Guide
Requesting the ability to add feedback

2. Choose Feedback.
3. Under each comment to hide, choose Resolve.

To show a resolved comment again, filter by Resolved comments and choose Unresolve under the
comment.

Requesting the ability to add feedback

If you have viewer access to a file and can’t give feedback, you can request contributor access to add
feedback.

To request contributor access

1. Open the file or folder in Amazon WorkDocs.

2. Copy the file or folder URL to your clipboard.
3. Choose Tasks.
4. For New task, choose Access request.
5. For Access request, paste the file or folder URL.
6. Choose Send.

The file owner receives a notification and can grant you access. Amazon WorkDocs then notifies you
when you receive access.

Declining feedback
You can decline to give feedback on any file for which you have received a feedback request. When you
decline feedback, Amazon WorkDocs removes the file from your Awaiting my feedback list, and you can
no longer view the file.

To decline feedback

1. In the web client, choose Collaborate, Awaiting my feedback.

2. Select the file, choose Feedback, Decline feedback.

You can also remove a file from the Awaiting my feedback list without declining feedback.

To remove a file from your Awaiting my feedback folder

1. In the web client, choose Collaborate, Awaiting my feedback.

2. Select the file, choose Feedback, Delete.

Disabling feedback and muting email notifications

If you own or co-own a file, you can disable feedback to prevent additional comments. You can also mute
email notifications to stop receiving them when a file receives feedback. You can only mute notifications
for yourself, not others.

To disable feedback

1. Select or open the file in Amazon WorkDocs.

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 Amazon WorkDocs User Guide
Sending messages

2. For Actions, choose Settings and clear Allow feedback.

To mute email notifications

1. Open the file in Amazon WorkDocs.

2. For Actions, choose Settings and select Mute notifications.

Sending messages
You can send an email message to the people with whom you have already shared a file.

To send an email message

1. Open the file in Amazon WorkDocs.

2. Choose Share, Permissions, Email people you've shared with.
3. Type your message and choose OK.
Note
By default, your email message is sent from “Amazon WorkDocs <no-
[email protected]>,” an unmonitored email address. Contributor email addresses
are not included.

Editing with Hancom ThinkFree

Hancom ThinkFree lets you create Microsoft Office files (.docx, .pptx, and .xlsx) from the Amazon
WorkDocs web application. You can also co-author and collaboratively edit .docx, .doc, .pptx, .ppt,
.xlsx, and .xls files.

When you edit a document with Hancom ThinkFree, other users with edit permissions can join the live
collaborative session to edit the document with you in real time. Amazon WorkDocs automatically saves
files edited with Hancom ThinkFree.
Note
Hancom ThinkFree doesn't support all the features that Microsoft Office provides. For more
information, see Unsupported features on the Hancom Office Online for Amazon WorkDocs site.

To use Hancom ThinkFree, your site administrator must enable the feature for your Amazon WorkDocs
site. For more information, site administrators can see Enabling Hancom ThinkFree.

Creating a new file

Use Hancom ThinkFree to create new Microsoft Office files from the Amazon WorkDocs web application.

To create a new file with Hancom ThinkFree

1. In the web application, choose New.

2. Choose the file type: Document, Spreadsheet, or Presentation.
3. Edit the file in the web application.
4. When you are done editing, choose Save & Exit. The file is saved with a generic file name, such as
New Document.

• Rename the file as needed. For more information, see Renaming and moving files and
folders (p. 19).

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 Amazon WorkDocs User Guide
Editing a file

Editing a file
Use Hancom ThinkFree to edit Microsoft Office files and join live collaborative editing sessions from the
Amazon WorkDocs web application.

To edit an Office file with Hancom ThinkFree

1. In the web application, view the file. You can also open it in the file browser view.
2. Choose Edit.
3. Edit the file in the web application.

To join a live collaborative session

You can join another user in a live collaborative editing session to edit an Office file using Hancom
ThinkFree.

1. In the web application, view the file. You can also open it in the file browser view.
2. Choose Live edit.
3. Edit the file in the web application with the other users.

Using Open with Office Online

Open with Office Online lets you co-author and collaboratively edit Microsoft Office files (.docx, .pptx,
and .xlsx) from the Amazon WorkDocs web application. When you edit a document with Office Online,
other users with edit permissions can join the live collaborative session to edit the document with you in
real time. Files edited with Office Online are saved automatically in Amazon WorkDocs.

Prerequisites
To use Open with Office Online, you need a Microsoft Office 365 Work or School account with a license
to edit in Office Online, and your site administrator needs to enable the feature for your Amazon
WorkDocs site. For more information, site administrators can see Enabling Open with Office Online.

For more information about getting a Microsoft Office 365 license, see Microsoft Office Licensing
Editions, Get the latest advanced features with Office 365, and Reimagine productivity with Microsoft
365 and Microsoft Teams.

Open with Office Online works with the Amazon WorkDocs web application in the most recent versions
of Firefox, Chrome, Internet Explorer, and Safari.

Using Open with Office Online

After meeting the Prerequisites (p. 36), you can use Open with Office Online to edit Microsoft Office
files and join live collaborative editing sessions from the Amazon WorkDocs web application.

To edit a file with Office Online

Follow these steps to edit a Microsoft Office file using Open with Office Online.

1. In the web application, open the file or select it in the file browser view.
2. Choose Edit.

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 Amazon WorkDocs User Guide
Using Open with Office Online

• If this is your first time using Open with Office Online, or if it’s been a while since you last used it,
you are prompted to enter your Microsoft Office credentials.
3. The file opens in the web application for you to edit.

To join a live collaborative session

If another user is editing a Microsoft Office file using Open with Office Online, you can join them in a live
collaborative editing session.

1. In the web application, open the file or select it in the file browser view.
2. Choose Live edit.

• If this is your first time using Open with Office Online, or if it’s been a while since you last used it,
you are prompted to enter your Microsoft Office credentials.

The file opens in the web application for you and other users to edit.

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 Amazon WorkDocs User Guide
Creating approval requests

Working with approvals

Use the Amazon WorkDocs Approvals app to request that users in your Amazon WorkDocs organization
approve your files and folders.

If you receive an approval request, you can use the Approvals app to view and approve the files or
folders, or reject the request.

To access the Approvals app, from the Amazon WorkDocs site, choose Apps. For Approvals, choose
Launch.

Contents
• Creating approval requests (p. 38)
• Responding to approval requests (p. 39)
• Updating approval requests (p. 39)
• Canceling approval requests (p. 39)
• Viewing completed approval requests (p. 40)

Creating approval requests

Use the Amazon WorkDocs Approvals app to ask other users in your Amazon WorkDocs organization to
approve your files and folders.

To create an approval request

1. From the Amazon WorkDocs site, choose Apps.

2. For Approvals, choose Launch.
3. Choose Create Approval.
4. Choose Add Files, and select the files or folders to add to the approval request.
5. Choose Done, Next.
6. For Group 1, enter names to add to the first group of approvers. You can enter only the names of
users in your Amazon WorkDocs organization.
7. Select one of the following:

• Anyone can approve – Any individual approver in this group can approve on behalf of the group.
• Everyone must approve – Every approver in this group must approve.
8. (Optional) For Due date, select the date by which approvals are due.
9. (Optional) Choose Add Group and repeat the previous two steps to add additional groups of
approvers. The approval request is sent to each group of approvers in the order in which the groups
are created.
10. Choose Next.
11. For Title, enter a title.
12. (Optional) For Description, enter a description.
13. Choose Next.
14. Review the approval request and do one of the following:

• Choose Back to go back and make changes.

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 Amazon WorkDocs User Guide
Responding to approval requests

• Choose Send to send the approval request to the approvers.

Responding to approval requests

When another Amazon WorkDocs user requests your approval of their files or folders, you receive an
email notification.

To respond to an approval request

1. Do one of the following:

• In the approval request email, choose View Approval.

• From the Amazon WorkDocs site, choose Apps. For Approvals, choose Launch, and choose the
approval request.
2. For Files, choose the file links to preview the files for approval.
3. (Optional) For Comment, enter a comment.
4. Choose Approve or Reject.

Updating approval requests

After you create an approval request, you can update it as long as it is in Pending status. The items you
can update depend on whether you have received any responses from approvers.

• If there is no response from an approver yet – You can update the files, groups, approvers, due date,
and description.
• If an approver has responded, but the approval request is still pending further approvals – You
can add a new approver to a group that is still pending response, remove an approver who has not yet
responded, and change the due date.

To update an approval request

1. From the Amazon WorkDocs site, choose Apps.

2. For Approvals, choose Launch.
3. (Optional) Choose Filters to apply filters which show only the approval requests that match the
filters you apply.
4. Choose the approval request to update.
5. Choose Edit approval.
6. Make your updates, and choose Send.

The updated approval request is sent to the approvers.

Canceling approval requests

After you create an approval request, you can cancel it as long as it is in Pending status.

To cancel an approval request

1. From the Amazon WorkDocs site, choose Apps.

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 Amazon WorkDocs User Guide
Viewing completed approval requests

2. For Approvals, choose Launch.

3. (Optional) Choose Filters to apply filters which show only the approval requests that match the
filters you apply.
4. Choose the approval request to cancel.
5. Choose Cancel.

Viewing completed approval requests

You can still view approval requests after they have been approved or rejected.

To view a completed approval request

1. From the Amazon WorkDocs site, choose Apps.

2. For Approvals, choose Launch.
3. (Optional) Choose Filters to apply filters which show only the approval requests that match the
filters you apply.
4. Choose the approval request to open for viewing.

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 Amazon WorkDocs User Guide

Tracking file activity

Use the Amazon WorkDocs activity feed to keep track of changes to your files and folders, and to see
who made the changes. The activity feed shows you when files were viewed, downloaded, commented
on, shared, locked, and deleted. You can also search for specific files, folders or users, and you can filter
activity feed searches by activity type and date modified.

Administrators can view the activities performed by all users of a site. For more information, see Site-
wide activity feed.

To view the activity feed

1. In the web client, choose Activity and browse to view the latest activities.
2. To search and filter for specific activity, follow these steps:

a. In the search box, enter a file, folder, or user name.

b. Choose Filter, then select Activity Type. Choose a Date Modified option as needed.
c. Choose Apply.

To see the activity feed of a file or folder, choose Show Activity from the file or folder menu.

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 Amazon WorkDocs User Guide
Updating your user profile

Managing your Amazon WorkDocs

account
The steps in the following sections explain how to manage your Amazon WorkDocs account settings.

Updating your user profile

Update your user profile under your My account settings.

To update your user profile

1. Choose your profile picture to open your My account settings.

2. Update your profile photo, time zone, and preferred email language as necessary. If you are part of a
cloud directory, you can change your password by choosing Change next to your password.

If you do not have the option to change your password, contact your Amazon WorkDocs site
administrator for assistance. Your administrator is the person who invited you to start using Amazon
WorkDocs.

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 Amazon WorkDocs User Guide
Viewing and searching for files

Using Amazon WorkDocs for

Amazon Business
If an administrator invites you to access business documents with Amazon WorkDocs for Amazon
Business, you can complete the following actions by signing in to https://workdocs.aws/ using your
Amazon Business credentials.

Contents
• Viewing and searching for files (p. 43)
• Sharing and commenting on files (p. 44)
• Uploading and downloading files (p. 44)
• Moving, renaming, and deleting files (p. 45)
• Viewing activity (p. 45)

Viewing and searching for files

You can view your recently shared and viewed files from the Amazon WorkDocs for Amazon Business
home page. You can also view files that you share, and that others share with you.

To view files that are shared with you or by you

1. Sign in with your Amazon Business credentials at https://workdocs.aws/.

2. On the Amazon WorkDocs for Amazon Business home page, open the navigation pane on the left.
3. Choose Recently Shared.
4. For Shared, choose Shared By Me or Shared With Me.

Open a file to preview its content.

To view the content of a file

1. Sign in with your Amazon Business credentials at https://workdocs.aws/.

2. On the Amazon WorkDocs for Amazon Business home page, open the navigation pane on the left.
3. Choose My Files.
4. Choose the file to view its content.

Use search to find files or folders.

To search for files or folders

1. Sign in with your Amazon Business credentials at https://workdocs.aws/.

2. On the Amazon WorkDocs for Amazon Business home page, open the navigation pane on the left.
3. For Search files or folders, enter a search term.
4. Press Enter.
5. (Optional) Choose + Filter to filter the search results by date range and owner, and then choose
Apply.

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 Amazon WorkDocs User Guide
Sharing and commenting on files

6. (Optional) Choose Save to save these search settings for future use. Enter a filter name, and then
choose Save.

Sharing and commenting on files

You can upload and share files and folders from the Amazon WorkDocs for Amazon Business home page.

To upload files and folders for immediate sharing

1. Sign in with your Amazon Business credentials at https://workdocs.aws/.

2. On the Amazon WorkDocs for Amazon Business home page, choose + Share.
3. Select the files or folders to share.
4. For Recipients, enter the names or email addresses of the people to share the file with.
5. Choose Next.
6. Enter a Title and Description.
7. Choose Next.
8. Choose Done.

You can also share files or folders that already reside on Amazon WorkDocs for Amazon Business.

To share existing files or folders

1. Sign in with your Amazon Business credentials at https://workdocs.aws/.

2. On the Amazon WorkDocs for Amazon Business home page, open the navigation pane on the left.
3. Choose My Files.
4. Choose the ellipsis (...) next to the file you want to share, and then choose Share.
5. For Recipients, enter the names or email addresses of the people to share the file with.
6. Choose Share.

Add comments to files when you view the file content.

To comment on files

1. Sign in with your Amazon Business credentials at https://workdocs.aws/.

2. On the Amazon WorkDocs for Amazon Business home page, open the navigation pane on the left.
3. Choose My Files.
4. Choose the file to view its content.
5. For Add a comment, enter your comment.
6. Choose Comment.

Uploading and downloading files

You can upload files or folders to Amazon WorkDocs for Amazon Business, and download files from it.

To upload files or folders

1. Sign in with your Amazon Business credentials at https://workdocs.aws/.

2. On the Amazon WorkDocs for Amazon Business home page, open the navigation pane on the left.

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 Amazon WorkDocs User Guide
Moving, renaming, and deleting files

3. Choose My Files.
4. Choose + Upload.
5. Choose Upload files or Upload folders.
6. Select the files or folders to upload.

To download files

1. Sign in with your Amazon Business credentials at https://workdocs.aws/.

2. On the Amazon WorkDocs for Amazon Business home page, open the navigation pane on the left.
3. Choose My Files.
4. Choose the ellipsis (...) next to the file you want to download, and then choose Download.

Moving, renaming, and deleting files

Move, rename, and delete files from Amazon WorkDocs for Amazon Business.

To move files

1. Sign in with your Amazon Business credentials at https://workdocs.aws/.

2. On the Amazon WorkDocs for Amazon Business home page, open the navigation pane on the left.
3. Choose My Files.
4. Choose the ellipsis (...) next to the file you that want to move, and then choose Move.
5. Choose the destination folder to move the file to, and then choose Move to here.

To rename files

1. Sign in with your Amazon Business credentials at https://workdocs.aws/.

2. On the Amazon WorkDocs for Amazon Business home page, open the navigation pane on the left.
3. Choose My Files.
4. Choose the ellipsis (...) next to the file that you want to rename, and then choose Rename.
5. Enter the new name for the file.
6. Press Enter.

To delete files

1. Sign in with your Amazon Business credentials at https://workdocs.aws/.

2. On the Amazon WorkDocs for Amazon Business home page, open the navigation pane on the left.
3. Choose My Files.
4. Choose the ellipsis (...) next to the file that you want to delete, and then choose Delete.

Viewing activity
View the activity for your Amazon WorkDocs for Amazon Business team.

To view all activity

1. Sign in with your Amazon Business credentials at https://workdocs.aws/.

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 Amazon WorkDocs User Guide
Viewing activity

2. On the Amazon WorkDocs for Amazon Business home page, open the navigation pane on the left.
3. Choose Activity.

View the activity for a specific file on Amazon WorkDocs for Amazon Business.

To view activity for a file

1. Sign in with your Amazon Business credentials at https://workdocs.aws/.

2. On the Amazon WorkDocs for Amazon Business home page, open the navigation pane on the left.
3. Choose My Files.
4. Choose the ellipsis (...) next to the file, and then choose Activity.

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 Amazon WorkDocs User Guide

Document history
The following table describes important changes to the Amazon WorkDocs User Guide, beginning in
February 2018. For notifications about updates to this documentation, you can subscribe to an RSS feed.

update-history-change update-history-description update-history-date

Using Amazon WorkDocs for Amazon WorkDocs for Amazon March 26, 2020
Amazon Business (p. 47) Business is supported. For more
information, see Using Amazon
WorkDocs for Amazon Business
in the Amazon WorkDocs User
Guide.

Updates to Amazon WorkDocs Various updates to Amazon August 2, 2019

Drive troubleshooting (p. 47) WorkDocs Drive troubleshooting
tips. For more information,
see Troubleshooting Amazon
WorkDocs Drive in the Amazon
WorkDocs User Guide.

Amazon WorkDocs Drive default Users can select a default July 18, 2019
drive (p. 47) drive when installing Amazon
WorkDocs Drive. For more
information, see Installing
Amazon WorkDocs Drive in the
Amazon WorkDocs User Guide.

Amazon WorkDocs Use the Amazon WorkDocs April 16, 2019

approvals (p. 47) Approvals app to request that
users in your Amazon WorkDocs
organization approve your
files and folders. For more
information, see Working
with approvals in the Amazon
WorkDocs User Guide.

Amazon WorkDocs Drive Offline Use Amazon WorkDocs Drive March 19, 2019
Access (p. 47) to enable offline access to your
files and folders. For more
information, see Enabling
Offline Access in the Amazon
WorkDocs User Guide.

Amazon WorkDocs Amazon WorkDocs supports December 19, 2018

tasks (p. 47) Tasks, which lets you transfer
document ownership and
request document access.
For more information, see
Transferring document
ownership and Requesting the
ability to add feedback in the
Amazon WorkDocs User Guide.

Amazon WorkDocs Drive for Amazon WorkDocs Drive is October 25, 2018
macOS (p. 47) available for macOS users. For

47
 Amazon WorkDocs User Guide

more information, see Using

Amazon WorkDocs Drive in the
Amazon WorkDocs User Guide.

Amazon WorkDocs smart Amazon WorkDocs smart search October 19, 2018
search (p. 47) is available for the Amazon
WorkDocs web application. For
more information, see Searching
files and folders in the Amazon
WorkDocs User Guide.

Updates to web The user interface for the October 4, 2018

application (p. 47) Amazon WorkDocs web
application is updated. For more
information, see the topics
linked from Working with files
and folders, Sharing files and
folders, and Feedback and
collaborative editing in the
Amazon WorkDocs User Guide.

Amazon WorkDocs Companion Amazon WorkDocs Companion August 28, 2018

updates for Windows supports the ability for Windows
users (p. 47) users to upload and share files
by using a single step. For more
information, see Using Amazon
WorkDocs Companion in the
Amazon WorkDocs User Guide.

Various updates (p. 47) Various updates to topic layout August 3, 2018
and organization.

iOS Files app Access Amazon WorkDocs July 24, 2018

integration (p. 47) content with the Files app for
iOS version 11 and later. For
more information, see Using the
Files app in iOS in the Amazon
WorkDocs User Guide.

Hancom ThinkFree (p. 47) Hancom ThinkFree editing June 21, 2018
is available. Create and
collaboratively edit Microsoft
Office files from the Amazon
WorkDocs web application. For
more information, see Editing
with Hancom ThinkFree in the
Amazon WorkDocs User Guide.

Open with Office Open with Office Online is June 6, 2018

Online (p. 47) available. Collaboratively
edit Microsoft Office files
from the Amazon WorkDocs
web application. For more
information, see Open with
Office Online in the Amazon
WorkDocs User Guide.

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 Amazon WorkDocs User Guide

Amazon WorkDocs Amazon WorkDocs Drive is April 2, 2018

Drive (p. 47) available for all Windows PC
users. Enable offline access for
Amazon WorkDocs Drive. For
more information, see Amazon
WorkDocs Drive in the Amazon
WorkDocs User Guide.

Web client UI update (p. 47) Various changes to the web February 22, 2018
client interface. For more
information, see Amazon
WorkDocs web client in the
Amazon WorkDocs User Guide.

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 Amazon WorkDocs User Guide

AWS glossary
For the latest AWS terminology, see the AWS glossary in the AWS General Reference.

50