Quick Start Guide

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Installing The Serpent’s Spine™
Follow these steps and the setup prompts to install.

1. Once you have installed the original EverQuest game, click on the EQ program icon on your
desktop, or click the EverQuest.exe file in the directory where the game is installed.
2. If you do not have The Serpent’s Spine expansion files, the installation program will prompt you
to install it. Click on the Advanced button and it will take you to the options window where you
will select The Serpent’s Spine for download.
3. When installation is complete, run EverQuest by double-clicking the “EQ” icon on your desktop.

Playing EverQuest
If you are new to EverQuest, follow these steps to get started.

Step 1: Select a Server

When you log in for the first time you will see a large selection of servers to choose from. Servers
that are colored green at the top of the list are the recommended servers, however you may choose
any server you like. Any special rules or conditions of those servers, like player-versus-player or
roleplay, are indicated. Select a server and click Play EverQuest.

Step 2: Create a Character

Click one of the blank Create a New Character buttons on the left of the starting screen and use
the following steps to create and customize your character.
• On the left, click the gender you prefer and then select the portrait of the race you would like to
play. As you select various options for your character, you will find useful information displayed
in the Help section on the left.
• Pick your class from the available choices for your race by clicking a class portrait on the right.
• If available to the character you have chosen, you may be able to change your deity and
starting city in the Deity and City menus under the class icons on the right. We recommend
you start in Crescent Reach.

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• Customize your character by clicking the Appearance button on the right under the class
selection. If you prefer, the Random will generate a look for you. Click Accept when you are
finished.
• The Advanced button allows you to change the assignment of your starting statistics for your
class.
• Enter your character’s name in the text field at the bottom of the screen. Do not pick
inappropriate or offensive names. If you need help with a name, click the Get Name button.
If the name you choose has already been taken or is inappropriate, you will be asked to choose
a different name.
• Click the Create Character button and you will return to the Character Selection screen.
• When your character is selected in the Characters list, you can choose the Enter Tutorial or
Enter World buttons. If you want to learn the basics of EverQuest, choose the Enter Tutorial
button. If you want to bypass the tutorial and go straight to your home city, click Enter World
and you will find yourself in the city you selected for your new character.

Keys
You can change most of the mapped keys in the game to suit your preferences by going into the
Options. You can access Options by left-clicking on the EQ icon on your screen and selecting
Options, or typing alt-o. Then select the Keys tab.

Movement Keys
Npad-4 or Left Arrow Turn left
Npad-6 or Right Arrow Turn right
Npad-8 or Up Arrow Move forward
Npad-2 or Down Arrow Move backward
D Duck
Npad-4+Right Mouse Button Strafe left
Npad-6+Right Mouse Button Strafe right
Space Jump
Num Lock Autorun/walk

To interact with NPCs that may have quests or information for you, click on them and press the [H]
key to hail them.

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 Other Keys
Q Attack
C Con (Consider)
Ctrl-S Sit/Stand
Ctrl-I Invite/Join a group
Ctrl-D Disband group
Alt-Q Quest Journal
I Inventory
M Map
L Leadership Abilities
Alt+O Options
H Hail
T Tell
R Reply
Esc Clear target/close window
F1 Target self
F2 – F6 Target group member
F7 Target nearest PC
F8 Target nearest NPC
F9 Toggles between first and third person views
Tab Toggle visible target and self
Keypad - Screenshot
Page Up Look up
Page Down Look down
UI Toggle F10
0–9 Activate hotkeys

Step 3: In-Game Gift!

If you pre-ordered and purchased, The Serpent’s Spine you have a gift waiting to be claimed in-
game. To claim it, make sure you have inventory space and type /claim and hit [Enter]. The item
will appear in your inventory. Please note: only one character per Station Account may claim the
item.

Customer Support
If you encounter a problem in-game while playing EverQuest, left-click the EQ menu button and

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select Help. You may also left-click the question mark in the top right corner of most windows.
This will open the EverQuest Help windows that will answer many questions you may have about
the game. You can access additional help information from our Knowledge Base of common
questions and answers (See below).

Using the Knowledge Base

The knowledge base is a collection of answers to frequently asked questions and it may give
you the immediate answer you seek. To use it go to the web site at http://station.sony.com/kb.
You can select EverQuest as the product and type in your question. To put EverQuest into a
windowed mode to be able to access a browser while playing the game, you can go into the
options (alt+o) menu, select the Display tab, and select Windowed mode button or simply type
alt+enter.

Top Known Customer Service Issues

The top known customer service issues for EverQuest are compiled on a daily basis to offer a
quick support reference. To review the top known CS issues, visit the SOE Support Home site at
http://help.station.sony.com and select EverQuest as your product.

Creating a Customer Service Ticket

If you can’t find the answers you seek in the knowledge base articles, you can send your question
to a customer service representative.

To create a customer service ticket, type /petition in the chat window. The Customer Service
Support Launcher will appear on your screen. Click Yes to launch the Customer Service Support
web site (You might want to make sure you’re in a safe place in the game). If you need help inside
the game, click the In-game Support tab, log in to your Station Account, and follow the instructions.

A customer service representative will answer your ticket as soon as possible.

For the latest information on players, updates and events, please visit the official EverQuest players
website at http://eqplayers.com.

Obtaining Technical and Billing Support

Due to variations in today’s hardware and software, please do the following basic checks before
contacting SOE Customer Service:

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• Search our Knowledge Base for an answer to your question by going to
http://station.sony.com/kb and selecting the EverQuest Product from the
drop-down menu
• Check that your computer meets or exceeds the following system requirements:

System Requirements
Windows® 2000/ME/XP
Pentium® II 400 equivalent or greater
256 MB RAM
ATI Radeon 7500/NVidia GeForce 1 equivalent or greater
DirectX Compatible Sound Card
28.8k + Internet Connection
4X Speed CD-ROM
500MB - 2.6GB Available Hard Drive Space (depending on how many expansions are installed)
DirectX 9.0b
EverQuest Classic and a valid EverQuest account
* Note: All Direct 3D cards not supported.

Recommended Specs
Windows® 2000/ME/XP
Pentium® 4 equivalent or greater
512 MB RAM
NVidia GeForce 3/ATI Radeon 8500 equivalent or greater
DirectX Compatible Sound Card
56.6k + Internet Connection
16X Speed CD-ROM
3.0+ GB Available Hard Drive Space
DirectX 9.0b
EverQuest Classic and a valid EverQuest account
*Note: DirectX 9.0c or greater is required for all Win 98/ME/2000/XP

• Check that you have installed the proper version of DirectX and all hardware drivers (for sound/
video cards)
• Check that you're using supported sound and video cards
• Check that your computer is properly connected to the Internet through your Internet

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 Service Provider

E-mail Support
You may contact Sony Online Entertainment regarding technical and billing issues by visiting our
SOE Support Home at http://help.station.sony.com. Select the Contact SOE Support option,
followed by the Contact Technical/Account/Billing Support option. Ensure that the EverQuest
Product is selected when submitting the e-mail web-form. We will respond to your issue as quickly
as possible; however, response times may vary depending on the volume of web form e-mails
received by the Customer Service Department.

Live Chat
You may contact Sony Online Entertainment for Live Chat Support by visiting http://help.station.
sony.com. Once there, click EverQuest as the product and then click on the “Chat Support” tab and
follow the instructions. Live Chat is available Monday through Friday, except holidays. Please note
that live chat is only available for technical and billing support. In-game support requests should
be submitted through using /petition in game and contacting In-Game Support using the web site.

Phone Support (Billing and Technical Issues Only)

If searching the Knowledge Base does not provide adequate resolution, you can contact our
customer service department by phone. Phone support is available Monday through Friday from
10:00AM to 7:00PM (all times listed in PST/PDT, GMT-8), except holidays, at 1-(858)-537-0898.

For optimal phone support, please be online and at your computer when calling.

The Serpent’s Spine Features

EverQuest: The Serpent’s Spine introduces several new features:

• Increased level cap for adventurers to Level 75

• A new playable half-human, half-dragon race called the drakkin and an all new starting city
• New items, Alternate Advancement Abilities, spells
• Over 300 new quests for all level ranges
• Dazzling and challenging monsters and new zones to explore with new graphics
• New titles

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• New tradeskill recipes
Serpentspine Mountains

Crescent Reach and the Drakkin

Crescent Reach is a fully functioning city with merchants, tradeskill venues, and guildmasters. It is
a city of stone built within a cliff face with a large crescent-shaped crevasse in its front, called The
Hollow.

Drakkin, a new race of half-dragon, half-humans, make a pilgrimage to Crescent Reach where they
experience their awakening and evolve, ultimately forgetting their human history. The drakkin’s
priorities are self-preservation and to protect the future of dragonkind. There are six dragon
progenitors who create drakkin by touching humans with their blood in a ritual. These dragons
live in a magical grove within the city’s limits on great pillars open to the air so they may leave and
return at will. The dragons are six colors -- blue, red, green, white, black, gold. Crescent Reach is
also an outpost for exploration and an opportunity to drakkin to define who they are to the rest of
the world.

Crescent Reach was once an ancient ogre city called Nokk. When the Circle of the Crystalwing
-- the six dragons who defied the elders of the dragon’s Nest to create a new race -- sought a

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place to start a new race, they found the old city. It has now been adopted by the drakkin who
have quickly made it their own. The drakkin culture shows in their organic items made with cloth,
leather, plants, and colorful natural dyes that reflect their own vibrant colorings.

Hive of Trouble
The great mystery of the location of the home of the Bixies has been revealed in the Serpentspine
Mountains -- Stone Hive has been found. These are not the Bixies remembered in Misty Thicket and
Kithicor Forest, though. It seems the great magic that consumed the forest when the god of Hate
intervened in a war called Bloody Kithicor tainted many of the plants in the forest. As most know,
Bixies are one of the few creatures that take their food from underground -- Jumjum specifically
-- and they became infected with the magic of Hate.

The change was gradual as they consumed more of the tainted flora, but eventually they found they
had changed completely -- physically and in almost every other way. They had improved.

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Giants’ Quandary
Within the highest icy peaks of the Serpent Spine Mountains dwell the Krithgor giants, or what
remains of them. Unlike other giants in Norrath, they are intelligent, some masters of magic. But
their chances of surviving for much longer are slim.

Many years ago when the Curse of the Gods sentenced Norrath’s giants, ogres, goblins, and orcs to
stupidity and slovenliness for daring to invade the Plane of Earth, Rallos Zek -- the God of War and
father to those races -- reserved his own curse for the Krithgor giants who did not fight in the war.
Rallos Zek would exact his own vengeance upon his children who did not serve him in the Plane of
War. That curse still haunts the Krithgor to this day.

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 The

Scale of Veeshan

When Veeshan, wyrmqueen, laid her brood of dragons upon the surface of Norrath, she also left
them a great magical artifact -- one of her crystalline scales. This scale was held in a reliquary
in the Nest, where dragons congregated, found mates, and kept their eggs. The Nest was hidden
away by a magic veil beyond the Serpent River. The scale was always guarded by some of the
Nest’s most powerful and wise dragons. Then, the sanctity of the reliquary and the protection of
the scale fell apart.

Many ages ago, a god named Solusek Ro raised the lands along the Serpent River in a jealous
rage, creating the Serpentspine Mountains. That god’s act wrenched the reliquary and the scale up
into the highest peaks of the new mountains. One Guardian of the Scale, named Lethar, survived
the violent shift of the land and was determined to hoard the scale for himself. By treachery and
deceit, he did. Lethar then had a son named Dyn`leth, a strange creation of elf-dragon blood, who
was created to do Lethar’s bidding. And for many years Dyn`leth did as his father wished, but it
wasn’t long before a lust for power gleamed in his eyes.

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 CREDITS PROGRAMMING
EverQuest - The Serpent’s Spine Lead Programmers
Terry Michaels, Jamey Ryan
GAME DEVELOPMENT Assistant Lead Programmers
Eric Cosky, Scott Mitchell
Vice President, Development
John Donham Programmers
Justin Hansen, Curt Hartung, Christopher Hoover,
Studio One Executive Assistant Alan Krause, Rusty Peltz, Andrew Silber
Bianca Diaz
Special Thanks to:
Producer The EverQuest Guide Program; forgiving Beta testers; Maggie
Chris Lena and Dave Longdale; Gustavo and Alicia Araiza; The Caraker
family; April Marrow; Mikey and Joey; Jack Bauer; Paule
Project Manager F. Gerard, Colleen Hartung; The Ertekin Family; Jazz; Julie
Jose Araiza Inmon; Kim Schultz; Tony Danza; Janine Coursey; The Cheat;
Marlena Liebl; Yukiko Akiyama; NIami Denmother; the Iron Age;
Chloe the Cat; Bruce Leroy Green; and French Fry.
ART

Lead Artist: Environments MUSIC, SOUND AND VIDEO

John Roy
Audio Director
Lead Artist: Characters Glenn Stafford
Lance Thornblad
Audio Lead
Artists, World Builders and Animators Cat Neri
Clint Batac, Allen Bond, Robert Collier, Robert Cuenca, Serkan
Ertekin, Diane Gerard, Meg Haufe, Bob Painter, Shannon Parnell, Sound Designer
Hans Piwenitzky, Andy Livingston Chad Mossholder
Additional Art Assistance Music Composition
David Brown Laura Karpman

VO Coordinator
GAME DESIGN Joy Kosenski

Lead Designer
Travis McGeathy COMMUNITY MANAGEMENT
Assistant Lead Designers Director, Global Community Relations
Holly Longdale, Jason Mash Alan Crosby
Game Designers Community Manager
Camille Abdnor, Adam Bell, Charles Bryant, Jonathan Caraker, Christina Delzer
Kevin Carter, Neil Christmas, David Ford, Brian Motisko,
Ian Noble, Carly Towle, Keith Turkowski, Alan VanCouvering, Community Relations Coordinator
Terrence Yee Aimee Rekoske
Additional Design Assistance Community Relations Representatives
Kevin Moyer Vanessa Barrera, Midori Kosaka, Joel Sasaki, Susan Rummani

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CUSTOMER SERVICE AND QUALITY ASSURANCE Lead Game Masters
Dean Graf, Joseph D. Paolinelli, Michael Woods
Vice President of Customer Service and Quality Assurance
George Scotto Game Masters
Ryan Bacalski, Janice Bagley, Aaron Bisnet, John Borders,
Executive Assistant Juan Cardenas, Tony Cooke, Richard Granback, Chad Hartmann,
Heather Svelan Melanie Lara, Amy Leo, Jason Leo, George Long, Charles
Mastrangelo, Nathan McCall, Christine McCoard, Ben Norries,
Executive Director of Quality Assurance Gary Panther, Angelo Sanchez, Greg Sodeman, Mike Wagner
Tony Rado
Technical Support Service Manager
Quality Assurance Manager Satao Minami
Rob Thompson
Technical Support Supervisors
Quality Assurance Supervisors Gordon Dapkus, Dan Clifford
Andrew Lamp, Taylor Haley, Chris Fritchoff, Ryan Antonelli,
Ryan Wells Senior Technical Support Representatives
Timothy Zarza, Eric Rabelas, Billing Corning, Geoff Kressel
QA Technical Liaisons
Andrew Baker, David Avram Technical Support Representatives
Tony Flores, Brad Griffin, Manuel Deramos, Jason Crawford,
Assistant Quality Assurance Lead for EverQuest David Keen, Karlo Huezo, Adam Frost, Joshua Figueroa, Daniel
Kent Almond Tucker, Dennis Gonzalez, Richard Mobbs

Quality Assurance Analysts Knowledge Base Administrator

Sam Parra, Shawn Murphy, Jeff Anderson, Dawson Hindrelet, Mervin Lee Kwai
Jason Wages, Jason Woerner, Wil Rosales, Chadd De Las Casas,
Linda Phan, Jon Hansen Subject Matter Experts
Joel Calland

Compatibility Lab International Customer Service Manager

Jason Zimmerman, Josh Potter, Eric Logie, Ryan Boyle, Ima Somers
Brandon Padilla
Sr. International Customer Service Liaison
Training Manager Douglas Wright, Stephen Rodgers, Jeffrey Bard
Paul Venuti

Training Specialists SALES AND MARKETING

David Carey, Scott Dale, David Schmidt
SVP Global Sales and Marketing
Quality Monitoring Specialist Torrie Dorrell
Justin Allen
SVP of Sales
Sr. Quality Monitoring Specialist Don Vercelli
Tom Lockard
VP of Marketing
Executive Director of Customer Service Michael Lustenberger
Brad Wilcox
Sr. Global Brand Manager
CS/QA Coordinator Christopher E. Sturr
Allison Needham
Associate Brand Manager
In-Game Customer Service Manager Heathcliff Hatcher
Rich Schmelter

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Marketing Assistant TECHNICAL OPERATIONS
Linda Doan
Vice President. Operations
Director of Corporate Communications Michael Bowen
Chris Kramer
Project Management
Public Relations Manager Krista Benson, Dennis Gaudinez, and Eric Weiss
Katie Uhlman
Director of SOE Security
Public Relations Coordinator Bryan Blank
Taina Rodriguez
Director of Operations
Director of Web Presence Jeremy Johnson
Jacob Robinson
Associate Manager, Operations
Web Production David Prestin
Travis Gregory, Johnny Waterman, Steve Fuller, Monte Greene
Operations Team Leads
Marketing Services Manager Steven Davis Thomas Delzer, and Eric Flynn
Jennifer Belfield
Operations Team
Marketing Designer Ben Cohee, Ben Cole, Ron Corning, Robert Maul, Gary
Chris Provinzano Neffendorf, Chris Richard, Roger Sewell, Chris Trichel,
and Jesus Zarzosa
Marketing Services Coordinator
Lauren Zeiger Director of Production Systems
Mark Preston
Audio Visual Producer
Brian Patience Production Systems Team
Thomas Jackson, Sid Jaffee, Kirk Lightfoot, and Kevin Ying
Assistant Audio Visual Producer
Steve Gefrom Network Engineering Team
Brett Hawn, Travis Neidens, and Steve Scheck
Associate Market Research Manager
Robert Liguori Director of Office Systems
Jeff Bolaris
Operations Manager
Phil Tish Office Systems Team
Lisa Doleshal, Domenico Scaduto, Felicity Santo,
Channel Marketing Manager Jeremy Siprelle, Loren G. Skeels, and Nate Wright
Avery Weiner
Manager of Operational Engineering
Sales Coordinator Ted Garrington
Dawn Smith
Operational Engineering Developers
Timothy Arland, Ogi Boras, Chad Folz, Greg Herzbrun, Matthew
Special Thanks Reynolds, David Taylor, Gordon Tetlow, and Clint Urbanek
Paul Matthys

PLATFORM SERVICES
BUSINESS DEVELOPMENT
VP of Platform
Director, Business Development Chris Yates
Louis Figueroa
Executive Director, Platform Operations
David Dhunjishaw

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Director of Web Development LEGAL DEPARTMENT
Gregory Short
Vice President, Legal and Business Affairs
Web Development Team Rick Herman
Nicholas Davison, Tim Cox, Monte Greene, Sean White
Staff Counsel
Platform QA Manager Kelly Conway
Enrico Bernardo
Legal Coordinator & Contracts Administrator
Platform QA Team Olivia Malmstrom
Ben Babeshkin, David Bennett, Carl Flaherty, Derek Freese,
Eleonor Larsson, Karen Leslie, Wilson Oen, Thanh Nguyen,
Bethany Rockey, Vien Truong EXECUTIVE STAFF

Chairman of the Board

INTERNATIONAL OPERATIONS Yair Landau

Executive Director, International Operations President

Matt Sivertson John Smedley

Localization Managers Chief Operating Officer

David Kim, Raymond Nguyen Tan Truong, Russell Shanks
Stacey Sofia-McDaniel, James Whisenant
Chief Financial Officer
Technical Lead for International Operations John Needham
Robert McEntee
Chief Technology Officer
Localization Team Adam Joffe
Katty Bashir, Bernard Dambron, Stacy Griebel, Jacky Ho,
Devon Kim, Duy Le, Christopher Lee, Lina Liang, Bill Mauer, Sr. Vice President of Legal and Business Affairs
Jason Polk, Adriano Vasco Andy Zaffron

Localization Interns Executive Assistants

Frank Mitchell, Marigar Napilot, Chang Pak Marsha Gygax, Pam Impson, Christine Lena

PRODUCT DEVELOPMENT Special Thanks

The EverQuest development team would also like to say thank
Director of Technology you to our families and friends for all of their support. Without
Rich Lawrence their support, The Serpent’s Spine would not be possible.

Research & Development

Kyle Forbes, Andi Smithers

Project Management
Bruce Ferguson, Mike Gaylord, Ty Keith

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