sAINT CLARE POLYTECHNIC SCHOOL OF BURAUEN INC.

Brgy. Maghubas Burauen, Leyte

HOUSEKEEPING NC II

Name: __________________________________ Date: ____________________

SELF-ASSESSMENT CHECK

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary data or
information which is essential in Housekeeping NC II training sessions.
Please check the appropriate box of your answer to the questions
below.
BASIC COMPETENCIES
CAN I…? YES NO
1. Participate in workplace communication
Obtain and convey workplace information /
Speak English at a basic operational level /
Participate in workplace meetings and discussions /
Complete relevant work related documents /
2. Work in team environment
Describe team role and scope /
Identify own role and responsibility within team /
Work as a team member /
Work effectively with colleagues /
Work in socially diverse environment /
3. Practice career professionalism
Integrate personal objectives with organizational goals /
Set and meet work priorities /
Maintain professional growth and development /
4. Practice occupational health and safety procedures
Identify hazards and risks /
Evaluate hazards and risks /
Control hazards and risks /
Maintain OHS awareness /
Perform basic first-aid procedures /
Maintain/enhance relevant technology /

Page 1/3. Signature of Trainee: _________________________________

COMMON COMPETENCIES
CAN I…? YES NO
5. Develop and update industry knowledge
Seek information on the industry /
Update industry knowledge /
Develop and update local knowledge /
Promote products and services to customers /
6. Observe workplace hygiene procedures
Follow hygiene procedures /
Identify and prevent hygiene risks /
Maintain computer equipment and systems /
7. Perform computer operations
Plan and prepare for task to be undertaken /
Input data into computer /
Access information using computer /
Produce/output data using computer system /
Maintain computer equipment and systems /
8. Perform workplace and safety practices
Follow workplace procedures for health, safety and security practices /
Perform child protection duties relevant to the tourism /
industry
Observe and monitor people /
Deal with emergency situations /
Maintain safe personal presentation standards /
Maintain a safe and secure workplace /
9. Provide effective customer service
Greet customer /
Identify needs of customers industry /
Deliver service to customer /
Handle queries through use of common business tools and technology /
Handle complaints/ conflict situations, evaluation and /
recommendations
CORE COMPETENCIES
10. Provide housekeeping service to guests
Receive housekeeping requests /
Provide/Service housekeeping requests /
Provide advice to guest /
Liaise with other departments /
11. Clean and prepare room for incoming guests
Set up equipment and trolleys /

Page 2/3. Signature of Trainee: _________________________________

CORE COMPETENCIES
CAN I…? YES NO
Access rooms for servicing /
Make up beds /
Clean and clear rooms /
Clean and store trolleys and equipment /
12. Provide valet/butler service
Provide valet services to guests /
Display professional standards /
Care for guest property /
13. Laundry linen and guest clothes
Collect laundry for laundering functions /
Perform laundering functions /
Process laundered item /
Return laundered item /
14. Clean public areas, facilities and equipment
Select and set up equipment and materials /
Apply cleaning technique /
Clean dry and wet areas /
Maintain and store /
cleaning
15. Deal equipment
with/handle intoxicated guests
Determine the level of intoxication /
Apply appropriate procedures /
Comply with legislation /

Page 3/3. Signature of Trainee: _________________________________