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Reset Cisco Unified Customer Voice Portal (CVP) Reporting Users Password

This document provides steps to reset passwords for the CVP Reporting database users cvp_dbadmin and cvp_dbuser on a Cisco Unified Customer Voice Portal (CVP) Reporting Server. It describes common symptoms of invalid username/password combinations, such as the CVP Reporting Server showing as partial state. The solution involves stopping the CVP Reporting Server, resetting the Windows passwords for the database users to a temporary password, updating the passwords in the CVP OAMP configuration, and restarting the CVP Reporting Server service.

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169 views2 pages

Reset Cisco Unified Customer Voice Portal (CVP) Reporting Users Password

This document provides steps to reset passwords for the CVP Reporting database users cvp_dbadmin and cvp_dbuser on a Cisco Unified Customer Voice Portal (CVP) Reporting Server. It describes common symptoms of invalid username/password combinations, such as the CVP Reporting Server showing as partial state. The solution involves stopping the CVP Reporting Server, resetting the Windows passwords for the database users to a temporary password, updating the passwords in the CVP OAMP configuration, and restarting the CVP Reporting Server service.

Uploaded by

Sultan Ali
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Reset Cisco Unified Customer Voice Portal

(CVP) Reporting Users Password


Contents
Introduction
Prerequisites
Requirements
Components Used
Problem
Solution

Introduction
This document describes the procedure on how to reset the Informix Database User, cvp_dbuser,
and cvp_dbadmin passwords on a Cisco Unified Customer Voice Portal (CVP) Reporting Server.

Prerequisites
Requirements

Cisco recommends that you have knowledge of these topics:

● CVP Server
● Cisco Unified Intelligent Contact Management (ICM), Cisco Unified Contact Center Enterprise
(UCCE)

Components Used

The information in this document is based on these software versions:

● CVP Reporting Server 8.5 and above


● CVP Operations Console (OAMP)
The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.

Problem
These are the most common symptoms of a bad username and password combination or a locked
out account for the CVP Reporting users - cvp_dbadmin and cvp_dbuser and informix
database user.

● CVP OAMP lists the CVP Reporting Server in a partial state


● Informix log file located %INFORMIXDIR%%INFORMIXSERVER%.log contains multiple log
lines indicating "Error -951 - Incorrect password or user cvp_dbadmin@<server-name> is not
known on the database server

● CVP Reporting Server logs contain Purge errors related to Informix error 951

Solution
Step 1. Open a Remote Desktop Session to the Reporting Server.

Step 2. Log in to the server with a user who has administrator rights.

Step 3. Ensure that the CVP Reporting users Informix, cvp_dbadmin, cvp_dbuser exist on CVP
Reporting Server.

Step 4. CVP Reporting users must be members of local Administrators and Informix admin
groups.

Step 5. Ensure the CVP Reporting user accounts are not locked out.

Step 6. Ensure the Reporting Server is STOPPED via CVP OPS console before the Windows
Password is changed. If the Reporting Server is not stopped, it will attempt to connect with the bad
username/password combination and lock the cvp_dbuser account.

Step 7. Ensure the Cisco CVP Resource Manager service is started and running on the CVP
Reporting Server.

Step 8. Navigate to Computer Management > Local Users and Groups > Users.

Step 9. Reset the password for informix, cvp_dbadmin, cvp_dbuser to a temporary password.

Step 10. Navigate to OAMP console webpage > CVP Reporting Server > Select/Edit CVP
Reporting Server Configuration > Database Administration > Change User Passwords.

Step 11. Enter the temporary password in step 9 as the old password, and then enter your new
permanent password.

Step 12. Ensure the accounts are not locked out through Windows Users & Groups.

Step 13. Restart the CVP Reporting Server service.

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