District Disaster Management Authority (Shahdara)

“Call 1077 for any disaster help in Delhi’

District Disaster Management Plan

Shahdara
2020-21

Sh. Sanjeev Kumar

District Magistrate Shahdara

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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

Index
S. No. Title Page No.

CHAPTER-I
1. INTRODUCTION 3 to 6

CHAPTER-2
2. HAZARD, VULNERABILITY, CAPACITY & RISK ASSESSMENT 7 to 12

CHAPTER 3
INSTITUTIONAL ARRANGEMENTS FOR DISASTER MANAGEMENT
3. 13 to 22
CHAPTER 4
4. PREVENTION AND MITIGATION MEASURES 23 to 29

CHAPTER 5
5. PREPAREDNESS MEASURES 30 to 36

CHAPTER 6
6. CAPACITY BUILDING AND TRAINING MEASURES 37 to 41

CHAPTER 7
7. RESPONSE AND RELIEF MEASURES 42 to 78

CHAPTER 8
8. REHABILITATION AND RECONSTRUCTION MEASURES 79 to 85

CHAPTER 9
9. 86 to 88
FINANCIAL RESOURCES FOR IMPLEMENTATION OF DDMP

CHAPTER 10
10. PROCEDURE AND METHODOLOGY FOR MONITORING, EVALUATION, 89 to 92
UPDATION & MAINTENANCE OF DDMP

CHAPTER- 11
11. COORDINATION MECHANISM FOR IMPLEMENTAION OF DDMP 93 to 97

Chapter 12
12. Standard Operating Procedures (SOPs) 98 to 141

13. Annexure A 142 to 195

Telephone Directory District Shahdara
14.
196 to 203
District Shahdara Private School List

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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

CHAPTER-I
INTRODUCTION
Disaster Management has undergone a paradigm shift in recent years from the earlier
approach of response to disasters to the current holistic approach of disaster mitigation and
preparedness, which yields long term benefits while minimizing damage due to disasters.
Among other natural calamities to which Delhi is prone, the state is most vulnerable to
earthquakes. As per the Seismic Map of India the National Capital Region of Delhi falls in
Zone IV which is the second most severe seismic zone.

Aims & Objectives of the District Disaster Management Plan :

The aim of District Disaster Management Plan is to make District Shahdara safe, secure and prepared
for any unforeseen disaster. So as to minimize the impact of any disaster on life, environment and
property.

This plan is a multi response plan and outlines the institutional framework required for managing
disaster situations. The front-end or local level, response of any disaster response organization may
differ depending upon the type of disaster, but the back-end i.e. the controlling level at the district will
remain almost the same for all types of disasters. This plan provides an insight into Hazard,
Vulnerability, Capacity & Risk Assessment, Institutional Arrangements, Prevention, Mitigation &
Preparedness Measures, Capacity Building & Training Measures, Response & Relief Measures,
Reconstruction, Rehabilitation & Recovery Measures and Financial Resources for implementation of
DDMP, procedure & methodology for monitoring, evaluation, updation & maintenance of DDMP,
Coordination Mechanism & Standard Operating Procedures (SOP) of various Departments.

The basic objectives for formulating a Plan are as under :

The basic objective of the District Disaster Management Plan is to protect all the residents of the
district and all property from all sorts of untoward incidents through the following objectives:
Institutionalization of Disaster Management in District Administration
Encouraging a culture of Disaster Preparedness in the district
Creation of the best government mechanism to handle any unprecedented events
Instant response and effective decision making in disasters
Encouraging and empowering the local community to own Disaster Management

Essentially, communities draw their support from the existing social institutions, the administrative
structures, and their values and aspirations they cherish. Disasters may temporarily disorganize these
institutions and the administrative system and disrupt their lives built around these values and
aspirations. A systematic effort to put back the social life on its normal footing, with necessary
technology support and resources, will contribute significantly to the resilience of the community and
nation. In pursuance of this policy, the District Disaster Management Plan addresses itself to
strengthening the pre-disaster and post-disaster responses of Emergency Support functionaries and
stakeholders including the “victims” of the disaster.

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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

Authority for the DDMP: DM Act 2005

As per Section 31 of the DM Act 2005, there shall be a plan for disaster management for
every district of the State. The District Plan shall be prepared by the District Authority, after
consultation with the local authorities and having regard to the National Plan and the State
Plan, to be approved by the State Authority.

The District Plan shall include-

a) The areas in the district vulnerable to different forms of Disasters.

b) The measures to be taken, for prevention and mitigation of disaster, by the
Departments of the Government at the district level and local authorities in the
district;
c) The capacity-building and preparedness measures required to be taken by the
Departments of the Government at the district level and the local authorities in the
district to respond to any threatening disaster situation or disaster;
d) The response plans and procedures, in the event of a disaster, providing for-
i) Allocation of responsibilities to the Departments of the Government at the district level
and the local authorities in the district;
ii) Prompt response to disaster and relief thereof;
iii) Procurement of essential resources;
iv) Establishment of communication links; and
v) The dissemination of information to the public;
e) Such other matters as may be required by the State Authority.

The District Plan shall be reviewed and updated annually. The copies of the District Plan
referred to in sub-sections (2) and shall be made available to the Departments of the
Government in the district. The District Authority shall send a copy of the District Plan to
the State Authority which shall forward it to the State Government. The District Authority
shall, review from time to time, the implementation of the Plan and issue such instructions
to different departments of the Government in the district as it may deem necessary for the
implementation thereof.

Evolution of the Plan in brief :

Preparation of the District Disaster Management Plan is the responsibility of the District
Disaster Management Committee of the district. The first draft plan is to be discussed in the
DDMA and later the Chairperson of the DDMA shall improve on it.

The main steps involved in the development of this plan are:

Data collection from all line departments

Data analysis
Discussion with experts
Reference of national and international literature

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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

Preparation of action plans for all line departments

Preparation of draft plan document
Mock drill to check the viability and feasibility of the implementation methodology
Wide circulation for public and departmental comments
Preparation of the final plan document

Stakeholders & their responsibilities:

As per Section 31 of the DM Act 2005 Every office of the Government of India and of the
State Government at the district level and the local authorities shall, subject to the
supervision of the District Authority, -

a) Prepare a disaster management plan setting out the following, namely:-

i) Provisions for prevention and mitigation measures as provided for in the District Plan and as
is assigned to the department or agency concerned;
ii) Provisions for taking measures relating to capacity-building and preparedness as laid down in
the District Plan;
iii) The response plans and procedures, in the event of, any threatening disaster situation or
disaster;
b) Coordinate the preparation and the implementation of its plan with those of the other
organizations at the district level including local authority, communities and other
stakeholders;
c) Regularly review and update the plan; and
d) Submit a copy of its disaster management plan and of any amendment thereto, to the
District Authority.

How to use the Plan:

Plans will work only in the case when present organizational structure is responsible
to its non-emergency duties i.e. if a job is done well everyday; it is best done by that
organization during emergency.
Crisis should be met at the lowest and most immediate level of government. Plans
call for local response supplemented if necessary, by the next higher jurisdiction.
Voluntary response and involvement of the private sector should be sought and
emphasized. The emergency management partnership is important to all phases of
natural and man-made disasters.

Approval Mechanism of the Plan : Authority for implementation (State Level/ District
Level orders):

As per Section 31(2) of the Disaster Management Act 2005, there shall be a plan for disaster
management for every district of the State. The District Plan shall be prepared by the District
Authority, after consultation with the local authorities and having regard to the National
Plan and the State Plan, to be approved by the State Authority.

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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

Also, as per Section 31(6) of the Disaster Management Act 2005, the District Authority shall
send a copy of the District Plan to the State Authority which shall forward it to the State
Government.

Plan Review & Updation: Periodicity

As per Section 31(4) The District Plan shall be reviewed and updated annually.
Also, As per Section 31(7) The District Authority shall, review from time to time, the
implementation of the Plan and issue such instructions to different departments of the
Government in the district as it may deem necessary for the implementation thereof.

Evolution of the Plan:

The main steps involved in the development of this plan are:

1. Data collection from all line departments

2. Data analysis
3. Discussion with experts
4. Reference of national and international literature
5. Preparation of action plans for all line departments
6. Preparation of draft plan document
7. Mock drill to check the viability and feasibility of the implementation methodology
8. Wide circulation for public and departmental comments
9. Preparation of the final plan document

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 District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

CHAPTER-2
HAZARD, VULNERABILITY,
CAPACITY & RISK ASSESSMENT
Shahdara District is highly prone to multi hazards like earthquake, flood, fire accident,
LPG cylinder blast as well as building collapse and epidemics. The low socio-economic
development in the district along with the high density of population is one of the most
important reasons for this menace. The history of disasters in the district will provide a
clear picture of the vulnerability to which the district is prone.

TABLE-1
HAZARD & VULNERABILITY PROFILE OF DISTRICT SHAHDARA

S. No. Hazard Reasons Vulnerability

Seismic Zone IV
Non earthquake resilient buildings
1. Earthquake High density of population High
Unplanned & unsafe structures
Congested area
LPG leakage
Short Circuit
2. Fire High
Jhuggi Clusters
Lack of fire safety installations
Yamuna river bed
Habitation in low-lying area
3. Flood Sudden discharge of water from High
neighboring states
Poor drainage causes water logging

Old & unsafe buildings

4. Building Collapse High
Unauthorized & unplanned structures

High density of population

5. Stampede Congested areas Medium
Spread of rumors
Terrorist Attack/
6. Attack by terrorists Moderate
Bomb Blast
Poor hygiene &
7. Epidemic Sanitary Conditions Medium
Post flood effects
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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

2.1 TYPES OF HAZARDS THE DISTRICT PRONE TO DISTRICT SHAHDARA

The entire state of Delhi falls under Seismic Zone IV in

the national seismic map. This means the state is NOR TH WEST

adjacent to the high vulnerability area i.e. zone V. The

NOR TH EAST

Tectonic activities under the National Capital Region NOR TH

are shifting swiftly. The increased number of illegal WEST

CENTRAL

NEW DELHI
EAST

NAZUL LAND

construction practices in the area has been one of the SOUTH WEST

SOUTH

forces behind this. The Yamuna Pusta of the National

Capital Region of Delhi has been considered as the
most vulnerable area in Delhi itself. The map of Delhi
given below shows the Seismic zone.

People living in District Shahdara are basically migrants from various parts of the other
states. As per a recent study, about 30 per cent of Delhi’s population is illiterate and a 60
per cent of the total illiterate in Delhi are from the Eastern districts of the state. This
shows how vulnerable the district is. Even a minor accident turns as a disaster due to the
socio-cultural back ground of the district.

2.2 IMPACT ANALYSIS OF THE WORST CASES

The worst of the disaster case in the district was a human induced disaster that has
already got a mention above. Following the assassination of the then Prime Minister Mrs.
Indira Gandhi, riots embarked upon against the Sikhs in the district as it was in the case
of other parts of the state. This was one of the human induced disasters. The
preparedness towards protecting human lives was very poor and due to the very fact
large numbers of lives were lost. The entire Shahdara district victimized this disaster.

Another case of the worst disaster in District Shahdara was the flood caused by overflow
of River Yamuna in 1980s. During that flood, preparedness and management was not up
to date and even disaster management was not as popular as it is now. Modern
machineries and advanced technologies were not available that time to fight against the
calamity.

The most vulnerable groups of the hazard were people who lived in JJ clusters and slums
on the Yamuna Pusta. Even relief activities were not sufficient and satisfactory. People of
Seelampur Sub Division were highly vulnerable to flood on Yamuna as well as the fire
accidents, since large number of unauthorized colonies and slums existed there. Even
today the condition is not different. Though an institutional mechanism of disaster
management is in place, numbers of slums and resettlement colonies and JJ clusters have
multiplied.

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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

Immediately after the independence, the other side of River Yamuna faced severe
migration from Punjab and Jammu and Kashmir and this created severe cases of
epidemic IRS, environmental disasters and socio-cultural disasters. The major areas of
relief and rehabilitation under taken in District Shahdara are as follows:
Relief in Hit & Run Cases
Relief to the families of J & K Migrants
Relief to the families of Punjab Migrants
Draught Relief
Flood Relief
Relief to 1984 riots victims

The compensation and pension to the J & K Migrant and Punjab Migrant are still
continuing. Large numbers of religio-centric communities still exist in District Shahdara.

2.3 IMPACT ANALYSIS OF THE WORST AREAS

District Shahdara of the NCT of Delhi is ill reputed for its slums and resettlement
colonies. The people of this district are of less civic sense and low security concern. Illegal
constructions, large number of cottage industries, stealing electricity, disordered weekly
markets, illegal setting up of tent houses etc leads to fire accidents in the district. If taking
record of the last five years, one can see that fire accidents are overtaking all other
disasters in the district.

2.3.1 Mandoli Industrial Area

This is basically a village and now Mandoli Extension also has come up. Small industries
in Mandoli are characterized by one room cottage industries run and managed by the
house owners. Most of these industries are non-registered and no license has been issued.
It is estimated that more than 12000 small industries are there in the district. Also it is
alarming that a large number of cracker shops and industries are running in this are
without the knowledge and approval of the administration.

2.3.2 Seemapuri Resettlement Colonies

This is a resettlement colony comprising two communities called New Seemapuri and
Old Seemapuri. People in these colonies are mainly migrants from neighboring Uttar
Pradesh, Punjab, and Bihar etc. Major occupations of the people of this area are selling
fish, meet and poultry products. Numerous rag pickers and street children are seen here.
Roads in these colonies are too narrow and houses are mainly in one room set up on
multi-storied buildings. Neither open area, parks nor any better community centre
available here. Seemapuri has been considered as one of the worst areas in the district
prone to multi disasters. People comprise mainly Muslims and Hindus.

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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

2.3.3 HAZARD/ VULNERABILITY ANALYSIS

2.4.1 Vulnerability Due to Tent Houses

This is a major concern in the district. A large number of fire accidents take place in
District Shahdara due to lack of precaution while setting up tent houses. District
Shahdara has a limited number of standard community centers and marriage halls. Also
open grounds and parks are not sufficient to organize party or festivals in the district.
Because of these constraints, people prepare makeshift tent houses for occasions like
marriage, cultural events, political meetings and religious festivals. Unfortunately they
neither seek permission from the administration nor take any precaution to prevent
calamity. There are a large number of fire accidents in such tents where electricity has
been taken illegally from the eclectic poles directly.

2.4.2 Forewarning and Speed of Disaster Onset

In the present scenario, there is no scope of forewarning for any disaster in the district
unless it is in the main land of the district. Although warning has been issued for a case
like fire accident, the fire fighting teams cannot reach the spot in time due to congested
traffic and narrow road. The fruit and vegetable vendors and other small business units
occupy most of the roads as well. The fire fighting teams located in three strategic spots
in the district are still far away from disaster prone sites like Seemapuri, Seelampur and
Mandoli. Besides the poor infra structure facility and heavy traffic in the main roads of
district prevent fire fighters entering to the district from neighboring areas.

2.5 RESOURCE INVENTORY/CAPACITY ANALYSIS

Considering the backwardness of the district it is analyzed that sufficient resources are
not available within the district. Material resources, monitory resources and human
power are not sufficient to manage any larger calamities.

2.5.1 Civil Society Organizations

District Shahdara has decentralized its administration by increasing people’s

participation in various levels. To take part in this effort it has a large number of
Resident’s Welfare Associations (RWA) in the district. The Entire Community Based
Disaster Management planning process has been designed in such a way that each RWA
territory has to prepare their own plans and sensitize its residents on disaster
managements.

At present altogether there are more than 334 RWAs (registered-approx.) in the district.
Apart from this numerous non-registered RWAs are also working in the field of
development.

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District Disaster Management Authority (Shahdara)
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The Non Governmental Organizations (NGOs) working in district Shahdara play a

significant role in educating the public on various social issues and their rights. Disaster
Management is one of the major subjects for them and the District Administration has
already started collaboration with such organization for community level disaster
management planning.

Though numerous NGOs are working in the district, most of their Head Quarters are in
other districts of Delhi. The day-to-day operations of these NGOs take place through their
project offices. This creates problem in quick decision making in cases of disaster
management.

2.6 RECORD OF PREVIOUS DISASTERS

In the district records, no major disaster has been mentioned for the last 25 years, except a
single case of communal riots following the killing of the then Prime Minister Mrs. Indira
Gandhi and another flood occurred due to overflow of river Yamuna in the 1980s leading
to massive loss of property. Most of the other disasters for which compensation has been
given or registered as untoward incident are minor cases of accidents, which may not
come under the definition of a Disaster.

But at the same time a large number of earth quakes and fire accidents are registered in
the district. According to Delhi Fire Service, in the last 10-year span a total number of
13336 fire assistance calls have been received in the district. Though most of these calls
were of minor cases, the number is alarming. Similarly more than half a dozen of minor
tremors were registered in the last decade in district Shahdara.

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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

DIAGRAM 1
GRAPHICAL PRESENTATION OF DISASTERS IN DISTRICT SHAHDARA

14

12
Any Other
10

8 Building Collapse

6
Flood
4

2
Fire
0

Earthquake

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District Disaster Management Authority (Shahdara)
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Being on the other side of River Yamuna, access to the Shahdara part of Delhi has always
become a problem for the district. There are only three bridges over Yamuna to commute
to the district one is ITO Bridge and the second Wazirabad Bridge and third is Yamuna
Bridge. While the latter two are narrow and old in nature the former one is highly traffic
bound. In case of a high magnitude Earth Quake in the Yamuna Pushta, existence of all
these bridges will be in question. For better solution the Yamuna Bridge and Wazirabad
Bridge needs to be strengthened and the roads leading to it needs broadening.

The road and ways leading to the district head quarters are narrow in nature and old in
capacity. Increased number of Cycle Rickshaws and trucks on these roads create acute
problem even in emergency traffic. Lack of over bridges over Vikas Marg and GT road as
well as Wazirabad Road may thwart progress in relief and response in disaster
management. All roads in the district colonies are very narrow in nature and even annual
maintenance is nor sustainable. Though limited in number, a couple of bus terminals and
bus depots are in the district, which may help in moving or storing relief materials.

The public distribution system in the district is not completely successful. Lack of modern
and basic equipments, vehicle, and storage facility in the system may delay the process of
relief and rehabilitation in a worst case. To cope up with an earth quake of 8.0
magnitudes will not leave even the cornerstone of the public distribution system.

As mentioned earlier there is only one hospital in the district, which has the capacity of
1000 beds. But people from other states too approach this hospital for their medical
requirements. There are large numbers of private nursing homes and clinics in the
district. Still the Government hospital system needs updation, exclusive wards and
equipments for disaster-affected patients.

The Centralized Accident and Trauma Services (CATS) were conceptualized as a plan
scheme in 1984 during the 6th Five Year Plan. The scheme was to be implemented under
the aegis of All India Institute of Medical Science (AIIMS). In April 1988, the ambulance
service was transferred to the Delhi Fire Service (DFS) with a fleet of 14 ambulances. In
Shahdara District the CATS service is available near Shyam Lal College IHBAS,
Shahadra, Loni Chowk Crossing Govt. Dispensary, Yamuna Vihar and I.S.B.T. Sushrut
Trauma Centre Crossing. The service of Fire service is appreciable even though there are
only two fire stations in the district. They need to be updated with modern sophisticated
equipments and vehicles and more number of personnel.

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 District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

CHAPTER 3
INSTITUTIONAL ARRANGEMENTS FOR
DISASTER MANAGEMENT
Report of the High Powered Committee (HPC) on Disaster Management, set up with the
approval of the Prime Minister also recommends immediate formation of District Disaster
Management Committee (DDMC) with representative of all concerned departments/
agencies/NGOs etc. who may contribute in both pre and post disaster phase in the district.
The DDMC was an apex planning body responsible for disaster risk reduction initiates at
the district and below district level units.

District Disaster Management Committee set up on recommendation of HPC, has been

super seeded with Delhi / District Disaster Management Authority after enactment of DM
Act, 2005.

For prevention and mitigation effects of disasters and for undertaking a holistic,
coordinated and prompt response to any disaster situation it has been decided by the
Government to enact a law on disaster management to provide for requisite institutional
mechanism for drawing up and monitoring the implementation of Disaster Management
Plans and ensuring measures by various wings of Government. The Disaster
Management Act, 2005 provides for the effective management of disasters and for other
matters connected therewith or incidental thereto. The Disaster Management ACT, 2005
under section 3, 14 & 25 seek to provide for establishment of National, State and District
Disaster Management Authorities. The main functions of each authority are as under:-

TABLE 3
INSTITUTIONAL MECHANISM AND THEIR FUNCTIONS

DM Institutions/ Nodal
Functions
Mechanism Department
For better coordination of disaster management at national level,
National Disaster Management Authority (NDMA) is constituted.
This is a multi disciplinary body with nodal officers from all
concerned departments/ministries/ organizations.
National National Disaster
Level Management Authority Apart from these developments, the government of India has its
Mechanism (NDMA) National Contingency Action Plan prepared by the nodal ministry
of disaster management. Also a National Emergency Operation
Centre (NEOC) has been started functioning in the Ministry of
Home Affairs with all sophisticated equipments and most modern
technologies for disaster management.

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Delhi Disaster Management Authority (DDMA) is constituted

under the chairmanship of Lt. Governor of Delhi with the Chief
Minister of Delhi as Vice Chairperson and Ministers of relevant
State Level Delhi Disaster Management
Departments as members. For Delhi, the Department of Revenue
Mechanism Authority (DDMA)
has been identifies as nodal department to tackle disasters, being
the Divisional Commissioner as its Nodal Officer and convener of
the DDMA.
District Disaster Management Authority (DDMA) is constituted
under the Chairmanship of District Magistrate of District Shahdara,
District District Disaster
elected representative of the Distirct (Member of Legislative
Level Management Authority,
Assembly / Municpal Councillor) is the Co-Chairperson, ADM
Mechanism District East (DDMA-East)
(Shahdara) as CEO, DDMA (Shahdara), Delhi Police, PWD, MCD
and DHS as members.

National Disaster Management Authority:

As per Sub-Section (2) of Section (3) of Disaster Management Act 2005, the National
Authority shall consist of the Chairperson and such number of other members, not
exceeding nine, as may be prescribed by the Central Government and, unless the rules
otherwise provide, the National Authority shall consist of the following:-

a) The Prime Minister of India, who shall be the Chairperson of the National
Authority, ex officio;
b) Other members, not exceeding nine, to be nominated by the Chairperson of the
National Authority.
c) The Chairperson of the National Authority may designate one of the members
nominated under clause (b) of sub-section (2) to be the Vice Chairperson of the
National Authority.
d) The term of office and conditions of service of members of the National Authority
shall be such as may be prescribed.

Institutional Arrangements for Disaster Management

Institutional Setup
Central Nodal
National Level Ministry of Home Affairs Agency, National
Steering
State Level Divisional Commissioner Officer Committee
State Nodal Agency,
State Steering
Committee
District Level District Collector/District Magistrate District Nodal Agency,
Officer District Disaster
Management Authority
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Powers and functions of the National Authority:

As per Section (6) of Disaster Management Act 2005, the National Authority shall have
the responsibility for laying down the policies, plans and guidelines for disaster
management for ensuring timely and effective response to disaster.

The National Authority may

a. Lay down policies on disaster management;
b. Approve the National Plan;
c. Approve plans prepared by the Ministries or Departments of the Government of
India in accordance with the National Plan;
d. Lay down guidelines to be followed by the State Authorities in drawing up the
State Plan;
e. Lay down guidelines to be followed by the different Ministries or Departments of
the Government of India for the purpose of integrating the measures for
prevention of disaster or the mitigation of its effects in their development plans
and projects;
f. Coordinate the enforcement and implementation of the policy and plan for disaster
management;
g. Recommend provision of funds for the purpose of mitigation;
h. Provide such support to other countries affected by major disasters as may be
determined by the Central Government;
i. Take such other measures for the prevention of disaster, or the mitigation, or
preparedness and capacity building for dealing with the threatening disaster
situation or disaster as it may consider necessary;
j. Lay down broad policies and guidelines for the functioning of the National
Institute of Disaster Management.

Meetings of the National Authority:

As per Section (4) of Disaster Management Act 2005, the National Authority shall meet as
and when necessary and at such time and place as the Chairperson of the National
Authority may think fit.

State Disaster Management Authority:

Institutional Structure at State Level

The subject of disaster management is a matter under the direct control of the Revenue
Department of the Government of NCT Delhi. Looking at the extremely complex
requirements in terms of manpower and material resources, all the line departments of
the district administration are involved for managing emergency.

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 District Disaster Management Authority (Shahdara)
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Institutional Arrangements for Disaster management

Disaster Management Hierarchical in Delhi
Lieutenant Governor, Delhi

Chief Minister, Delhi

Delhi Disaster Management Authority
Constituents
Chief Secretary, Delhi

Divisional Commissioner District Magistrate

Cum Secretary Revenue,
Delhi

District Disaster Management Emergency Support

Authority Functionaries

Powers and functions of the State Authority:

As per Section (18) of Disaster Management Act 2005, a State Authority shall have the
responsibility for laying down policies and plans for disaster management in the State.
The State Authority may-

a. Lay down the State disaster management policy;

b. Approve the State Plan in accordance with the guidelines laid down by the National
Authority;
c. Approve the disaster management plans prepared by the departments of the
Government of the State;
d. Lay down guidelines to be followed by the departments of the Government of the
State for the purposes of integration of measures for prevention of disasters and
mitigation in their development plans and projects and provide necessary technical
assistance there for;
e. Coordinate the implementation of the State Plan;
f. Recommend provision of funds for mitigation and preparedness measures;
g. Review the development plans of the different departments of the State and ensure
that prevention and mitigation measures are integrated therein;
h. Review the measures being taken for mitigation, capacity building and
preparedness by the departments of the Government of the State and issue such
guidelines as may be necessary.

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District Disaster Management Authority (Shahdara)
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Control Room of State / Delhi Disaster Management Authority

There is a State Disaster Control Room in the Office of the Divisional Commissioner, 5
Sham Nath Marg, Delhi to provide Secretarial support to the Delhi Disaster Management
Authority and also facilitate the functioning of the Authority. 1077 is the Helpline Line
No. of State Disaster Control room which is operational 24 x 7. This Control Room will
receive the information from various sources. It shall be in constant contact with the
District Disaster Control Rooms, Police Control Rooms. The State Disaster Control Room
will receive the information, record it properly and put up to the Delhi Disaster
Management Authority instantly. Similarly the instructions passed by the State Authority
shall be conveyed to the addressees and a record maintained to that effect.

The Delhi Disaster Management Authority is involved in the Management of large scale
Disasters. The Divisional Commissioner in consultation with other members of the
Authority shall decide its involvement after the receipt of the report from the District
Magistrate of the Districts.

District Disaster Management Authority (DDMA):

District Disaster Management Authority (DDMA) is created under Section 25 of the

Disaster Management Act, 2005 by the Parliament of India. The same has been notified by
L.G. under F. DRM/ADM (HQ)/DM/Rules/2006(i). DDMA, Shahdara, is the apex
planning body responsible for disaster risk reduction initiatives in the district.

The DDMA consist of the following:

1. District Magistrate of the District: Chairperson, ex-officio

2. Elected representatives (MLAs/Councilor) Co-Chairperson, ex-officio of
the District nominated by the
LG
3. Additional District Magistrate/ Member, ex-officio
Ex-officio, Chief Executive Officer
4. Deputy Commissioner of Police Member, ex-officio
5. Zonal Deputy Commissioner, MCD Member, ex-officio
6. Chief District Medical Officer, DHS Member, ex-officio
7. Superintending Engineer, PWD Member, ex-officio

The Chairperson of the District Authority shall, in addition to presiding over the
meetings of the District Authority, exercise and discharge such powers and functions of
the District Authority as the District Authority may delegate to him.

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The Chairperson of the District Authority shall, in the case of an emergency, have power
to exercise all or any of the powers of the District Authority but the exercise of such
powers shall be subject to ex post facto ratification of the District Authority.

The District Authority or the Chairperson of the District Authority may, by general or
special order, in writing, delegate such of its or his powers and functions, under sub-
section (1) or (2), as the case may be, to the Chief Executive Officer of the District
Authority, subject to such conditions and limitations, if any, as it or he deems fit

Powers and functions of the District Authority ;

As per Section (30) of Disaster Management Act 2005, a District Authority shall have the
responsibility for laying down policies and plans for disaster management in the District.
The District Authority shall act as the district planning, coordinating and implementing
body for disaster management and take all measures for the purposes of disaster
management in the district in accordance with the guidelines laid down by the National
Authority and the State Authority.

The District Authority may-

i) Prepare a disaster management plan including district response plan for the
district;
ii) Coordinate and monitor the implementation of the National Policy, State
Policy, National Plan, State Plan and District Plan;
iii) Ensure that the areas in the district vulnerable to disasters are identified and
measures for the prevention of disasters and the mitigation of its effects are
undertaken by the departments of the Government at the district level as well
as by the local authorities;
iv) Ensure that the guidelines for prevention of disasters, mitigation of its effects,
preparedness and response measures as laid down by the National Authority
and the State Authority are followed by all departments of the Government at
the district level and the local authorities in the district;
v) Give directions to different authorities at the district level and local authorities
to take such other measures for the prevention or mitigation of disasters as
may be necessary;
vi) Lay down guidelines for prevention of disaster management plans by the
department of the Government at the districts level and local authorities in the
district;
vii) Monitor the implementation of disaster management plans prepared by the
Departments of the Government at the district level;
viii) Lay down guidelines to be followed by the Departments of the Government at
the district level for purposes of integration of measures for prevention of
disasters and mitigation in their

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ix) Development plans and projects and provide necessary technical assistance
there for;
x) Monitor the implementation of measures referred to in clause
xi) Review the state of capabilities for responding to any disaster or threatening
disaster situation in the district and give directions to the relevant
departments or authorities at the district level for their up gradation as may be
necessary;
xii) Review the preparedness measures and give directions to the concerned
departments at the district level or other concerned authorities where
necessary for bringing the preparedness measures to the levels required for
responding effectively to any disaster or threatening disaster situation;
xiii) Organize and coordinate specialized training programmes for different levels
of officers, employees and voluntary rescue workers in the district;
xiv) Facilitate community training and awareness programmes for prevention of
disaster or mitigation with the support of local authorities, governmental and
non-governmental organizations;
xv) Set up, maintain, review and upgrade the mechanism for early warnings and
dissemination of proper information to public;
xvi) Prepare, review and update district level response plan and guidelines;
xvii) Coordinate response to any threatening disaster situation or disaster;
xviii) Ensure that the Departments of the Government at the district level and the
local authorities prepare their response plans in accordance with the district
response plan;
xix) Lay down guidelines for, or give direction to, the concerned Department of
the Government at the district level or any other authorities within the local
limits of the district to take measures to respond effectively to any threatening
disaster situation or disaster;
xx) Advise, assist and coordinate the activities of the Departments of the
Government at the district level, statutory bodies and other governmental and
non-governmental organizations in the district engaged in the disaster
management;
xxi) Coordinate with, and give guidelines to, local authorities in the district to
ensure that measures for the prevention or mitigation of threatening disaster
situation or disaster in the district are carried out promptly and effectively;
xxii) Provide necessary technical assistance or give advice to the local authorities in
the district for carrying out their functions;
xxiii) Review development plans prepared by the Departments of the Government
at the district level, statutory authorities or local authorities with a view to
make necessary provisions therein for prevention of disaster or mitigation;
xxiv) Examine the construction in any area in the district and, if it is of the opinion
that the standards for the prevention of disaster or mitigation laid down for
such construction is not being or has not been followed, may direct the
concerned authority to take such action as may be necessary to secure
compliance of such standards;

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xxv) Identify buildings and places which could, in the event of any threatening
disaster situation or disaster, be used as relief centers or camps and make
arrangements for water supply and sanitation in such buildings or places;
xxvi) Establish stockpiles of relief and rescue materials or ensure preparedness to
make such materials available at a short notice;
xxvii) Provide information to the State Authority relating to different aspects of
disaster management;
xxviii) Encourage the involvement of non-governmental organizations and voluntary
social-welfare institutions working at the grassroots level in the district for
disaster management;
xxix) Ensure communication systems are in order, and disaster management drills
are carried out periodically;
xxx) Perform such other functions as the State Government or State Authority may
assign to it or as it deems necessary for disaster management in the District.

Meetings of the District Authority:

As per Section (27) of Disaster Management Act 2005, the District Authority shall meet as
and when necessary and at such time and place as the Chairperson of the District
Authority may think fit.

SUB- DIVISIONAL RESPONSE TEAM

There shall be a Sub- Divisional Response Team at each Sub- Division. Composition of
the SRT and its functions will be similar to the District Disaster Management Committee
to the extent feasible.

Composition of Sub- Divisional Response Team:

The Sub-Divisional Response Team shall consist of the following:

1. Sub-Divisional Magistrates (Vivek Vihar, Seemapuri and Shahdara): Chairman

2. Representative from Deputy Commissioner of Police, Shahdara District: Member
3. Representative from Deputy Commissioner, Municipal Corporation of Delhi.
4. Representative from Public Works Department of the Shahdara District: Member
5. Representative from Irrigation & Flood Control Department of the Shahdara
District: Member
6. Representative from Directorate of Education: Member
7. Representative from B.S.E.S. Shahdara District: Member
8. Representative from Delhi Health Services: Member
9. Representative from Delhi Development Authority (D.D.A.): Member
10. Representative from Delhi Fire Services : Member
11. Instructor Civil Defence/District Staff Officer : Member
12. Representative from Food and Civil Supply Department: Member

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13. Representative from DTC: Member

14. Representative from Delhi Metro Rail Cooperation and Airport Line: Member
15. Representative from N.C.C , Nehru Yuva Kendra (N.Y.K), Rotary Clubs:
Members
16. Indian Red Cross Society, St. John’s Ambulance Brigade, Centralized Accident
and Trauma Services (CATS) : Members
17. District Project Officer, District Disaster Management Authority : Ex-Officio
Member

All concerned Heads of the Departments shall intimate the Sub-Divisional

Magistrate of each Sub- Division the name and the designation of their authorized
representative in the first week of every December and whenever there is any
change of personnel. The Sub-Divisional Magistrate shall intimate the
composition to the District Magistrate.

The Sub- Divisional Response Team shall meet at least twice a year. The exact date
and time of the meeting shall be communicated to every member by the SDM
Office a week in advance.

Functions of Sub-Divisional Response Team

The following shall be the functions of SRTs:

1) Monitoring of Rescue, Relief and rehabilitation Operations.

2) Review the Disaster preparedness and Sensitization of Disasters Management
Machinery in the Sub- division twice a year.
3) Review the Rehabilitation Operations following the Disasters.
4) Review the implementation of long-term projects intended to reduce the impact of
Disasters.
5) Recommend long-term projects/ Schemes to the District Disaster Management
Committee, the implementation of which shall reduce the impact of Disasters and
keep the people in preparedness.
6) Build up a Disaster Information Bank to collect all available information in print
and audio – visual form and disseminate the same in the sub- Divisional.
7) Assess the Disaster Vulnerability in the sub division
8) Self-appraisal of Disaster Management following the visit of a Disaster.
9) Mobilization of Village Volunteers from other unaffected villages to manage the
Disaster in the worst affected villages.
10) Monitoring the maintenance of essential services during disasters
11) Assess the scale of disasters.
12) Assisting the District Disaster Management Cell
13) Recognition of meritorious Service rendered by persons in Disaster Management.
14) Submission of Disaster Vulnerability report to District Disaster Management Cell
once in a year.

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The Rescue Operations shall be reviewed and report will be sent to the District Magistrate
by the SRT within a week, if the Disaster Management culminated with closure of Rescue
Operations. Such report shall be received by the District Magistrate within two weeks if
the Rescue Operation is culminated with the Relief Operation.

The minutes of the meetings of the SRT shall be drawn and sent to each member and with
a copy to District Disaster Management Authority. The action taken shall be reviewed in
next following meeting of Sub-Divisional Response Team.

There shall be a Control Room functioning round the clock at the sub Divisional
Headquarters. It shall be manned by trained Civil Defence Volunteers during regular
days, but during disaster the Tehsildar of the respective Sub-Division along with other
revenue personnel should take charge of the Control Room. The Sub-Divisional
Magistrate shall assign the Control Room duties to team following the visit of a disaster.

Emergency Operation Centre

There is a District Disaster Control Room in the Office of the District Magistrate
(Shahdara), L.M. Bund, Shastri Nagar, Delhi-110031 to provide secretarial support to the
District Disaster Management Authority and also facilitate the functioning of the
Authority. The Emergency Operation Centre is operational 24 x 7 as it is manned by 2
trained Volunteers per shift. The EOC (Shahdara) functions under the control of District
Project Officer who is further responsible ADM as CEO, DDMA (Shahdara).

This Control Room will receive the information from various sources. It shall be in
constant contact with the Delhi Disaster Control Rooms, Police Control Rooms. The
District Disaster Control Room will receive the information, record it properly and pass
on to the Delhi Disaster Management Authority instantly. Similarly the instructions
passed by the State Authority shall be conveyed to the District Disaster Management
Authority and a record maintained to that effect.

Chief Executive Officer/ Additional District Magistrate will be the Key Officer to
coordinate the functions of the District Control Room.

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CHAPTER 4
PREVENTION AND MITIGATION
MEASURES
4.1 Introduction

Disaster Mitigation contributes to lasting improvement in safety and is essential to

integrate disaster management in mainstream planning. Broadly mitigation ways can be
divided into two parts i.e. structural measure and non-structural measures. Structural
measures undertake to strengthen buildings, lifelines and infrastructure to withstand any
hazard. Non-structural measures emphasis on land-use planning, programmes for
sustaining awareness, dissemination of information materials on do’s and don’ts at the
time of disaster. Once the area has been identified as hazard prone, it becomes important
that the government and the community should practice these above-said measures.
Based on this ideology, mitigation plan may vary according to hazards. The Shahdara
district is being considered prone to earthquake and fire related hazards, incidences of
building collapse are also very frequent in District Shahdara, Delhi.

4.2 Disaster Management Prevention and Mitigation Measures

As it has been discussed in the previous chapters that district Shahdara lies in Zone IV.
Risk gets compounded when hazard meets with Vulnerabilities as high dense
population, weak physical structures and conventional construction technologies.
Similarly, district is also vulnerable to high degree of fire and chemical explosions.
Although, district has not faced any high intensity earthquake but studies envisages that
Delhi can receive an earthquake of 6 to 7.5 Richter scale band.

Earthquakes can destroy buildings and infrastructure with secondary effects i.e. fires,
embankments failures, release of poisonous gases, release of nuclear radiations,
liquefaction etc. Therefore it is important to consider both primary and secondary effects
into earthquake disaster mitigation planning.

So, an effective mitigation planning is necessary to reduce the risk involved in the district.
For efficient disaster mitigation, the pre-disaster phase needs to be utilized for planning
and implementing preventive measures on the one hand and working on preparedness
activities on the other. Disaster is caused due to failure of manmade structures, lack of
preparedness and awareness. So far, disaster mitigation efforts are mostly reactive. (HPC,
2001)

4.2.1. Mitigation Measures:

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Over the years and especially after experiencing severe disasters, today there is a
paradigm shift in the approach to disaster management; from a culture of relief and
rehabilitation to that of preparedness and mitigation. Disaster management in the
contemporary times focuses a lot on preparedness and mitigating measures- the idea
being to reduce or lessen the vulnerabilities and therefore the impact of any calamity. The
more we are prepared for disaster, the lesser we are prone to vulnerabilities. In the
district there shall be two types of approaches in disaster mitigation viz. structural
mitigation and non-structural mitigation.

4.2.2. Structural Mitigation Measures

a. Retrofitting of Buildings: Generally buildings of the district can be characterized

in three parts i.e. Slums and JJ clusters, non-engineered and engineered buildings
(Table 5.1).

Table 4: CATEGORIZATION OF HOUSING TYPOLOGY IN THE DISTRICT

Construction
S. No Categories Resistance
description
Slums and JJ Clusters May get damaged due to
1 /unauthorized colonies Weak constructions moderate intensity of
etc earthquake
May damage due to
Non-engineered Brick construction
2 moderate to high intensity
buildings Masonry buildings
of earthquake
R.C.C constructions with
good designs but not May damage due to high
3 Engineered Buildings
necessarily earthquake intensity of earthquake.
resistant

* Note: Above table is based on reconnaissance survey and general observations

The Bureau of Indian Standards (BIS) has developed its first code on a seismic design in
1962 (IS:1893-1962). However, till date there is lack of efficient legal framework to
implement seismic code provisions in Delhi. As a result most of the building in Delhi
does not meet codal requirements on seismic resistance. Even if new constructions may
fulfill the requirement of seismic code provisions in their buildings, still a very large
inventory of old buildings will remain deficient for seismic safety. Therefore we need to
develop a rational seismic retrofitting plan for the government owned buildings and
private constructions on priority bases. Generally public buildings are given first priority
because they are lesser in number and at the time of disaster people can take shelter in
these public buildings. Some of the important public buildings are schools, hospitals,
government officers, community halls, fire and police stations, cultural buildings,
communication buildings, cinema halls, meetings halls, historical monuments and
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important installations etc. The proposal for certification of such critical buildings from
the point of view of disaster resilience is under consideration.

Earthquake Resistant Construction

Promotion of Earthquake resistant construction mainly includes construction safety,

quality control and proper inspection. Previously there were no specific guidelines on
earthquake resistant constructions and seismic strengthening. Due to this very fact, most
of the buildings till 1990s were built without any safety measures. But in the present
scenario, there are building byelaws and guidelines to construct earthquake resistant
structures. Civic bodies like MCD, DDA and PWD in the district shall try to enforce these
laws. In addition to these the following points have been found in the context of Delhi.

Pockets with high rise buildings or ill-designed high-risk areas exist without specific
consideration of earthquake resistance. Similarly, unplanned settlements with sub
standard structures are also prone to heavy damage even in moderate shaking.

So far as housing is concerned, vulnerability analysis has never been carried out and
preliminary estimate of damages is not available for strengthening of structures under
normal development improvement schemes.

All construction, except load bearing buildings up to 3 storey, shall be carried out under
the supervision of the Construction engineer on Record or Construction Management
Agency on Record for various seismic zones. They shall be given a certificate based on
the norms on completion of the construction. All the constructions for high-rise
buildings, higher than seven storeys, public buildings, and the special structures shall be
carried out under quality inspection programme prepared and implemented under the
Quality Auditor on Record or Quality Auditor Agency on Record in Seismic Zones IV
like Delhi.

Illegal construction, encroachments, unapproved additions, alternations etc of residential

buildings and conversion of residential building to commercial purpose etc shall be
checked by the District Administration with strict measures. These unauthorized
activities may lead to disasters in that particular area.

b. Need of systematic study to evaluate construction typology in the district:

As per Vulnerability Atlas of India (2007), out of 33.8 Lakh buildings in Delhi, over 31
Lakh are at medium risk of being affected by an earthquake, while 1.46 Lakh are at high
risk. Out of 5,23,703 houses in Shahdara district, only 32,381 are concrete (Census of
India, 2011). Systematic studies are needed on vulnerability of different types of
constructions in the area. This will require experimental studies to evaluate strength,

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stiffness and ductility of different types of constructions as well as analytical studies such
as the Push Over Analysis. Experiences of past earthquakes both in India and abroad
have clearly outlined the vulnerability of multistory reinforced concrete buildings if not
designed and constructed correctly. Huge number of multistory reinforced concrete
buildings in Delhi, particularly those with open ground storey to accommodate vehicle
parking, could also pose a major challenge in the event of a strong earthquake.

c. Construction Control

The best mitigation measure is to build strong built-in environment in the district. The
district must ensure the implementation of building codes. The quality of buildings
measured by their seismic resistance has its fundamental importance. Minimum designs
and construction standards for earthquake resistant structures legislated nationally are an
important step in establishing future minimum level of protection for important
structure. India has building codes and regulations for seismic resistant design which
needs to be enforced by municipal bodies. Some of the policy measures taken at state
level are: Municipality Corporation has been asked to bring a circular shortly to make
submission of actual structural drawings, besides the structural safety certificates
mandatory for all buildings while seeking building plan approval. The Urban Shelter
Board, GNCTD has been asked to urgently carry out structural audit of buildings in Delhi
with the assistance of experts from NDMA, using RVSA (Rapid Visual Screening
Assessment) and DVA (Detailed Vulnerability Assessment) methods.

4.2.3 Non-Structural Measures

The entire Delhi state falls in earthquake Zone-IV, which indicates it is at high risk to
earthquake. In addition to this fire is also a major concern for the district. The non
structural mitigation is basically framed in such a way that the whole population of the
district will be sensitized on disaster management and their capacity shall be developed
to cope up with hazardous situations.

Preparedness Methodology

In the disaster management cycle, preparedness shall be the first step, instead of waiting
for a disaster to occur and then manage it. This plan contains a series of measures for
preparedness in schools, colleges, hospitals and communities. People of every part of the
district will be guided to prepare themselves or to prepare their own coping mechanism.
In this regard, the DDMC shall suggest the proper methodology for preparedness on
regular basis and the district shall plan various activities.

a. Awareness Generation Programmes

Disaster strikes everywhere and everyone irrespective of caste, creed or gender. It doesn’t
differentiate the rich from the poor. The district administration has been trying to

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generate awareness at all levels in the district. A series of awareness programmes has
been organized to reach out to the local residents and general public of the district and
the programmes are continuing throughout the district. Awareness/sensitization
programmes have been conducted at schools, colleges, communities etc. Basic
information related to different kind of disasters is given in the form of Information,
Education and Communication (IEC) materials. Different kinds of strategies are being
evolved to address different audiences. Special efforts are being made to address the
most vulnerable groups during disasters e.g. women, children, the disabled and the old.
The total population of the district is 22 lakhs and the district administration intends to
reach as many people as possible and different methods are being adopted to spread
awareness i.e.

Public meetings
Distribution of reading materials/ pasting of posters
Street plays
Involvement of Electronic media
Audio/video shows
Banners and Public Hoardings
Painting/ quiz competition especially in schools, rallies involving students
Observing Disaster Management Week, Fortnight, Month etc.

The objectives of the programmes are –

To create awareness about disasters among the inmates of all institutions and
residents of all communities in the district.
To pave way for strict enforcement of building rules in construction department
and by contractors.
Preparation of Building evacuation plans and training the general public to save
their lives at the time of earthquake, fire accidents or any other major disaster.
To sensitize the district administration, other line department officials and other
associated agencies.

b. Land Use Planning

Damage of buildings depends primarily upon the soil conditions and topology of the area
which are moderately favorable in the district. Anyhow, to analyze risk within district
microzonation planning should take place. It will help to guide modify land use planning
in the district accordingly.

4.3 Training and Capacity Building

A number of training programmes shall be and are already being organized for
specialized groups like, district DMTs, sub division and community level office bearers,

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school teachers and principals, architects, engineers, doctors, masons, etc. The
professionals from all departments and sections shall be trained.

All the volunteer based organizations (VBOs) like Civil Defence, NYKS, NSS, NCC, etc.,
in the district, which have thousands of volunteers working with them will also be
sensitized and given training on disaster management. Besides, RWAs and NGOs (See
Annexure XI) in the district will also be given training on disaster management. All the
VBOs, RWAs and NGOs shall also be encouraged and supported to organize awareness
campaigns in their areas. These have been identified as organizations which can help
percolate the idea deeper into the society.

c. Insurance

Insurance brings quality consciousness in the infrastructure and a culture of safety by

insisting to follow building codes, norms, guidelines, quality materials in construction. It
would enforce safety standards by bringing accountability. Hazardous area should be
announced, notified and publicly displayed so that people would be motivated not to
settle in those areas and insurance be mandatory in insurance prone areas. Premiums can
be changed on the basis of risk proneness. Urban Development Department, GNCTD has
been asked to draft a scheme to incentivize house owners to take up retrofitting of their
houses.
Table 5: Important Mitigation Measures

Suggested
S. No. Strategies Actions involved Institutions
involved
Prioritization of buildings according to their
importance during emergency.
First priority buildings are:
1. District administration office building, all police
and fire stations
2. Nodal
3. All Schools (Government, SDMC and Public ) South/North
4. Residences of District Magistrate (Revenue), Delhi Municipal
Retrofitting
1 District Magistrate of Police Corporation
of buildings
Second priority buildings are: (SDMC)/PWD
1. Hospitals and clinics engineers
2. Community centres
3. Residences of other key officials
4. Office buildings of SDMC, PWD, CD & HG and
DDA
Third Priority buildings are
1. Remaining Government Buildings and colonies
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Enforcement Review and updation of building codes BIS

2. of Building Implementation of codes in new engineered and non-
SDMC
codes engineered constructions
Large-scale information dissemination about basics of
SDMC, PWD,
new constructions and retrofitting of existing buildings
District
and encouraging fire-fighting arrangements in the
Administration
building
Community
3. District
Awareness
administration,
Information dissemination about dos’ and don’ts at the
Fire and police
time of earthquake event and fire-outbreak
department,
NGO’s
Priority-wise training to the engineers, architects, and
District
masons for disaster-resistance. These people may
Capacity administration,
4. further utilized for providing assistance in retrofitting
Building SDMC, PWD
and reconstruction exercises.
and DDA

DM Office,
Identification of hazardous areas in the district
SDMC
5. Insurance Insurance
Provisions of insurance according to building bye
companies,
laws, codes and hazard proneness
SDMC

4.3. Conclusion

District consists of weak and illegal constructions which compounds its

vulnerability to earthquake and fires.
Buildings constructed through good design are not necessarily built with
earthquake safe design
There is a need of an urgent mitigation planning under which new
constructions should come up as per building-byelaws and standard codes.
Retrofitting techniques are very much important to re-strengthen old and
weak constructions which needs to be taken up by SDMC and district
administration
Fire safety assessments and fire-fighting arrangements shall be promoted
in multistoried buildings and residential communities
Insurance of buildings according to their hazard proneness is important to
promote in the district under the supervision of local administration
Life-line buildings like Major hospitals, Deputy-commissioner office,
residences of key officials, schools, community spaces, police and fire
stations etc. shall be retrofit on priority basis.

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CHAPTER 5
PREPAREDNESS MEASURES
5.1 Introduction

Disaster causes sudden disruption to the normal life of society and causes damage to the
properties and lives to such an extent that normal social and economic mechanism
available to the society get disturbed. Those who are unaware and unprepared generally
get affected more due to their lack of knowledge and physiological pressure. Hitherto,
the approach towards coping the effects of disasters has been post-disaster management,
involving many problems related to law and order, evacuation, communications, search
and rescue, fire-fighting, medical and psychiatric assistance, provisions of relief and
shelters etc. After initial trauma next phase starts with long-term reconstruction planning
which takes about 5 to 6 years to normalize the life-style in a particular area.

In view of these problems the district administration, has prepared a comprehensive

plan. The plan basically detailed out preparedness strategy under which communities
and district authorities would be prepared so that level of destruction and unnecessarily
delay in relief and response can be reduced. The preparedness measures include setting
up disaster relief machinery, formulation of community preparedness plans, training to
the specific groups and earmarking funds for relief operations (UNDRO, 2004).

5.2 Measuring Community Preparedness

Generally community preparedness depends upon following four major components

(Cottrell et al- 2001):
- Population characteristics (number of children, squatter settlement etc )
- Building and critical infrastructure such as road, drinking water, communication
network, health and sanitation
- Physical environment
- Social environment (social groups)

In view of these components, risk assessment study has been conducted and identified
that West District is densely built and consists of a high number of urban population.
Any major earthquake or fire/chemical explosion can affect district very badly. Although
many steps have been taken by the district but still a high degree of awareness and
training is required to lay down an organization system within communities.

5.3 Components of Preparedness Plan

Looking at the complexity of repose mechanism during disasters two sets of components
have been studied to prepare this plan.
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5.3.1 Components of Community Preparedness Plan

Several previous attempts have been made by researchers to measure community

preparedness within various indicators. Some of the important components of measuring
preparedness are given below.
1. Physical Safety: i.e. how safe community members are in view of the physical
danger from these hazards? The parameters essentially tries to measure how
effective structural mitigation measures are e.g. resistance of building structures
for earthquakes, availability of safe shelters and its capacity etc.
2. Hazard awareness i.e. awareness level about hazards which have a reasonably
higher probability of occurrence
3. Organization preparedness i.e. how far the community is organized to face
disaster i.e. existence of committee at community level, task forces, volunteers of
civil defence and other local volunteers , trained disaster management teams and
community disaster management plan etc
4. Infrastructure and services which tries to measure current state of these services
and how well restoring critical services as and when disruptions occur
5. Recovery ability i.e. ability of the community members to recover from the
impact of the hazard
6. Physical environment i.e. state of environment to face hazards e.g. Condition of
sub-surface aquifers and vegetation etc
7. Social capital i.e. degree to which social networking and cooperation exists
among community members
8. Psychological preparedness i.e. how safe and prepared do community members
feel in view of these hazards
9. Cultural capital i.e. cultural richness such as existence, recognition and use of
traditional mechanism to cope with such disasters
10. Household preparedness i.e. preparedness at a house hold members

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Components of Community Preparedness

Physical safety

Hazard Awareness Physical Environment

Psychological
Cultural
preparedness
PREPAREDNESS Capital

Household
Recovery
preparedness
Ability

Social Capital
Organizational
preparedness Infrastructure
and services

5.3.2 Components of Administrative Preparedness

Administrative preparedness is another very important issue which helps in

reducing relief and response time in a disaster situation. Preparedness plan is
based on below given components
1. Operation readiness of facilities, equipments and stores in advance
2. Maintaining response inventory of equipments and materials required for
response
3. Assignment of responsibilities to agencies and organizations
4. Management training of crisis group members, desk officers and officers of
respective departments likely to be assigned management duties
5. Specialized trainings of district disaster committee members, officials,
community organizations through seminars and workshop
6. Training of taskforces
7. Raising community awareness
8. Improving response mechanism through conducting practice drills etc
9. Annual updating of District and community level plans

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5.4 Preparedness Plan

Base on above-mentioned components following arrangements needs to be maintained at

district level preparedness plan.

5.4.1 Establishment of Emergency Operation Centre (EOC):

To ensure coordination at district headquarter among community organizations, district

level organizations and State government during preparedness and response phase, EOC
has to play an important role. Directing the operations at the affected site, the need for
coordination at the district headquarter and the need for interaction with the state
government to meet the conflicting demand at the time of disaster is the responsibility of
the District Magistrate and his team. District EOC helps District Commissioner and his
team to meet these conflicting demands. Keeping this in view, District Magistrate has
established an EOC at district level. The building of District Magistrate Office is a
temporary one and will shift to another place in future; therefore a temporary EOC has
been established in the office. The EOC would be responsible to facilitate following
activities.

(a) Activities of EOC

To ensure that warning and communication systems are in working conditions
Collection and compilation of district level information related to hazards,
resources, trained manpower etc.
Conducting district, sub-division and community level mock drills
Networking and coordination with community, district and state level
departments
Monitoring and evaluation of community and inter-intra organization level
disaster management plans
Develop a status report of preparedness and mitigation activities under the plan
Allocation of tasks to the different resource organizations and decisions making
related to resource management
Reviewing and updating response strategy
Supply of information to the state government

(b) Facilities with EOC

Presently, the emergency operation centre is operating in 24/7 mode well-equipped with
computer, wireless and telephone facilities. In future EOC would include a well-designed
control room with workstation, hotlines and intercoms. Following other facilities shall
be made

Available within the EOC:

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A databank of resources, action plans, district disaster management plan,

community preparedness plan would be maintained at EOC
Maps indicating vulnerable areas, identified shelters, communication link system
with state government and inter and intra district departments would
strengthened
Inventory of manpower resources with address, telephone numbers of key contact
persons has been maintained
EOC have to identity desk arrangements during disaster situations
Frequently required important phone numbers would be displayed on the walls
so that they can be referred whole other phones and addresses would be kept
under a easy-retrieval and cross-referring system
Retrofitting of building shall be done so that it can be operational during disaster
also.
EOC shall be operational 24 hours with the help of police, fire and home guard
department

(c) Transport Facility

A vehicle is proposed to be assigned to the EOC (Shahdara) during normal times.

However, additional vehicle may also be hired during the emergency.

(d) EOC Staffing

To make EOC operational during and post disaster situation there would be a need of
keeping adequate staff. There is a need of regular staff, staff-on requirement and staff-on
disaster duty. Therefore, trained Civil Defence volunteers are working 24 hours on shift
basis for managing the communication and transportation of rescue equipments in EOC
during any disaster. More volunteers are also hired for supporting in rescue and relief
operation during emergencies. Staff on disaster duty can be appointed by District
Magistrate. This staff can be drawn from the various government departments.

(e) Desk arrangement

In case of emergency, DM and other team members would be present round the clock in
the EOC. Therefore senior officers have been appointed in the capacity of desk officers for
the coordination of following emergency response functions:

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Identification of stakeholders involved in disaster response

ESFs Activated at the Time of a Disaster

Nodal Agency/
ESF Function Supporting Agencies
Officer
private telecom service operators,
ESF1 Communication MTNL
mobile phone services operators
Delhi Police, Delhi fire Service,
Department of
ESF2 Evacuation Directorate of Health Service and
Revenue
Civil Defence etc
Department of Revenue, Delhi
Search and
ESF3 Delhi Fire Service Police, Civil Defence and
Rescue
Directorate of Health Services..
Home guards, central paramilitary
ESF4 Law & order Delhi Police
forces etc
Medical
CATS, MCD, DGHS (Central
Response and State Health
ESF5 Govt), Indian Red Cross, Civil
Trauma Department
Defence, Delhi Fire Servic
Counseling
MCD, NDMC, CGWC, CWC,
ESF6 Water Supply Delhi Jal Board
Irrigation and Flood Control.
Department of Revenue, Urban
Relief (Food and Department of Food
ESF7 Development, MCD, PWD/CPWD,
Shelter) and Civil Supplies
MES, HUDCO, DDA
Equipment
support, debris NDMC, PWD, CPWD, Cant Board,
ESF8 MCD
and road Military Engineering Services
clearance
Department of Information and
Help lines, Publicity, MTNL, AIR,
Department of
ESF9 warning Doordarshan, UNI, Press
Revenue
dissemination Information Bureau, Press Trust of
India, PTI
ESF10 Electricity Secy. Power TRANSCO, BSES, NDPL, DERC
DTC, DMRC, Northern Railways,
ESF11 Transport Secy. Transport Civil Aviation, PWD, MCD and
Civil Defence etc.

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5.4.2 Reliable Communication Systems

During emergency communication plays a very important role. Although Delhi being a
capital city has already registered a phenomenal growth but yet incase of disaster like
earthquakes witnessed collapse of general communication system which delays flow of
information from the disaster site and consequently resulting delays in relief operations.
Therefore a reliable communication is also one of a very important action. Till now
TETRA wireless communication system has been found most suitable to rely upon. But
this plan also seeks for installation of satellite phones and HAM equipments in the EOC
for strengthened communication system in the district. Plan also advocates training some
volunteers of home guards etc in HAM operations.

5.4.3 Preparation of a Response Plan

One of the important tasks during preparedness phase is formulation of a response plan.
It basically helps in quick mobilization of manpower, resources and in performing
various duties. The response plan explains a hierarchal system of emergency response
functions in-term of tasks and assigned responsibilities to different agencies. It also lay
down an Incident Response System under the directions of District Magistrate of the
district. This whole exercise may help in prevent confusions during the response phase
and result in prompt and coordinated response. Activation of trigger mechanism,
functioning of EOC and Response of Emergency Support Functions can be tested every
year to resolve perplexity occurring during actual scenario. Broad details of response
plan has been included in the Chapter 7.

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CHAPTER 6
CAPACITY BUILDING AND TRAINING
MEASURES
6.1 Trainings and Capacity Building

To enhance organizational and capability skills to deal with emergency situations

requires trainings and capacity building exercises of the various linked government and
non-government officers. Since disaster management is a multi-organizations effort, it
emphasizes on trainings in execution and coordination as well. Therefore wide ranges of
trainings related to management skills are highly required for potential officers in order
to equip them for specialized disaster-related tasks. They require orientation of various
aspects of crises management such as
Skill training,
Planning,
Trainings on Emergency Response Functions such as first-aid, search and resuce,
emergency operation centre, emergency feeding and welfare, communication and
damage assessment etc.
Trainings for coordinated disaster management activities and response operations
are highly required especially for the persons engaged in emergency services,
government –line departments, non-government organizations and important
private sector groups

Training requirements are likely to comprise of core activities of emergency management

such as Incident Response System, Emergency Response Functions and basic
management skills. Persons to be trained shall be:
Government Officers at par with the rank requirement under Incident Response
System
Team leaders and members under Emergency Support functions
Quick Response Teams at headquarter and field level
Community level taskforces including Volunteers, NGOs and home guard
volunteers, school and college students, NCC and NSS scouts and NYKS etc

District Administration can organize seminars and workshops with the help of State
disaster management authority, Civil Defence and Home Guard, Fire fighting
department, Health departments etc. A record of trained manpower shall be maintained
by each department and their representation shall be noticed during mock-drill.

6.2 Community Awareness and Community Preparedness Planning

The hazard analysis of the district indicates that there is a high need of community
awareness through public awareness programmes on the following themes of disaster:
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- Types of disasters and basic do’s and don’ts related to those disasters
- Post disaster epidemic problems
- Construction and retrofitting techniques for disaster resistant buildings
- Communication of possible risk based vulnerable areas in the district
- Evacuation related schemes and community preparedness problems
Volunteers and social organizations also play a vital role in spreading mass scale
community awareness. Media can also play an important role in raising awareness and
educating people.

Different methods and techniques are utilized to spread awareness on disaster in the
district. Some sample techniques and methods are listed below:

Public meetings and loud speaker announcements

Group meetings of RWAs and other logical units
Wall painting in the communities
Distribution of reading materials to the general public
Distribution of posters and other Information Education and Communication
(IEC) materials to children and community people
Street plays, documentaries and films on the subject
Use of electronic media, especially cable channels
Quiz-painting competitions, special types of books, etc for students
Any other means the DDMC feels apt and proper

Community Disaster Management Planning is one of the vital components of

community preparedness. It involves all important parameters related to hazard
awareness, evacuation planning, resource inventory, community level taskforces and
committees etc which helps community members in organizing themselves to combat
disaster in a pre-planned manner. Preparation of community plans encourages and
promotes preparedness & planning at community level. District administration is also
imparting trainings on regular basis to the volunteers of Civil Defence and Home Guards,
Nehru Yuva Kendra Sangthan, Residential Welfare Associations, Market Trade
Associations, Self Help Group, GRCs and NGOs etc to involve them to into community
planning.

6.3 Capacity Building of Community Task forces

Community taskforces and community committees has been constituted and trained in
all types of communities by government and non-government agencies. District
administration, Medical officers, Trained volunteers, Delhi fire Services, Civil Defence
and Home Guard volunteers, NYKS etc. are playing important role in building capacities
of community task forces in building their capacities in search and rescue, fire-fighting,
warning dissemination, first-aid and damage assessment etc.

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Medical Officer has organized seminars to train taskforces and volunteers in basic first-
aid. CD & Home Guard, St. John Ambulance and CATS are helping Medical Officer in
providing trainings and lectures. Similarly Delhi Fire Service along with CD & HG gives
trainings on search and rescue and fire fighting. Delhi Police provides trainings on
warning dissemination, traffic norms, communication and damage assessment

6.4 Simulation Exercises

To encourage participation in a coordinated manner simulation exercises on various

disasters are very important. These exercises help in institutional building at various
levels. Mock-exercises have been promoted at district and community level. These
exercises help in improving response time and also test reliability. These mock-drill
arranged by involving all required agencies. These drills also help in updating the
response plans. District Disaster Management Authority is playing an important role in
conducting mock-drills and to update plan. Details of various mock drills conducted in
Shahdara District are given below.

Mock Drills conducted in District Shahdara

S. No. Scenario Venue Date

Mega Mock Drill under
1. ITI, Vivek Vihar
DEMEX in District
1. 2. Gagan Cinema, Shahdra 4th December, 2012
Shahdara at various places
3. Shyam Lal College, Seelampur
(03 Venues).

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Table 6: Community Preparedness Strategies

Nodal
S. No. Tasks Mode of conduct Supporting Agencies
Agencies

Priority-wise information
dissemination of various
hazards and their do’s and
don’ts. Also preparation
of community based
disaster management
plans shall be promoted in
Civil Defence and Home
these areas.
guards volunteers (CD &
First priority shall be
HG)
given to the schools, Through Nukaad
Nehru Yuva Kendra
industrial clusters, Market Nataks
Sangthan(NYKS)
Trade Associations and Film Shows
Residential Welfare
Residential areas, slums Rallies
Associations(RWAs),
and resettlement colonies Media District
Market trade
1 etc located in Newspaper Media Adminis
Unions(MTAs)
Mauj Pur, Posters tration
Rotary Clubs
Babarpur, Pamphlets
Non Government
Jafrabad, Group
organizations(NGOs)
Saqdar Pur, discussions
Schools and colleges
Saboli, Workshops etc.
volunteers
Mandoli,
NSS
Shahdara,
NCC etc.
Ghondali,
Seelampur etc.
Second Priority shall be
given to the communities
living in the outer part of
the district especially
villages.
Constitution of
District RWAs and MTAs
Community Based Disaster Through community
2. Adminis Members
Management Committees level meetings
tration Local Volunteers etc.
and Taskforces
Through mock-
drills
CD & HG
Preparation of
District Local NGOs
Capacity Building of community plans
3. administ NYKS
Community Members Ttrainings and
ration St. John Ambulance
workshops on
C.A.T.S etc.
disaster specific
topics

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Revenue
Trainings to the taskforces
Departm
and committee members
ent along
First-Aid and Trauma
with CD & HG,
Counseling Trainings and
4. Health, St. John Ambulance
Search and rescue and Workshops
Police CATS and NGOs
fire-fighting
and Fire
Warning Dissemination
Departm
etc.
ents
Seminars and Health
Post disaster epidemic Local health departments
5. community departm
problems NGOs
meetings ent
Trainings for construction
of seismic resistant
buildings and retrofitting Showing Films
of the buildings. Videos,
Target groups are distributing
contractors, masons, posters and
SDMC
engineers, architects and brochures Revenue
PWD
6 local communities Reading departm
Private contractors and
(especially those who are Materials, etc in ent
NGOs etc.
taking loans for building trainings and
constructions and workshops or any
provided assistance under other community
Indira Awas Yojana and gathering
other developmental
programmes)

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CHAPTER 7
RESPONSE AND RELIEF MEASURES
7.1 Introduction

Introduction

Rehabilitation relates to the work undertaken in the following weeks and months, for the
restoration of basic services to enable the population to return to normalcy. Actions taken
during the period following the emergency phase is often defined as the recovery phase,
which encompasses both rehabilitation and reconstruction.

Rehabilitation refers to the actions taken in the aftermath of a disaster to enable basic
services to resume functioning, assist victims’ self-help efforts to repair physical damage
and community facilities, revive economic activities and provide support for the
psychological and social well being of the survivors. It focuses on enabling the affected
population to resume more-or-less normal (pre-disaster) patterns of life. It may be
considered as transitional phase between immediate relief and more major, long-term
development.

The need for an effective disaster management strategy is to lessen disaster impact which
can be achieved through strengthening and reorienting existing organizational and
administrative structure from district – state to national level. The emergency response
plan is a first attempt to follow a multi-hazard approach to bring out all the disasters on a
single platform and incorporates the ‘culture of quick response’. Under the plan, common
elements responsible for quick response have been identified and a set of responsible
activities has been articulated. It provides a framework to the primary and secondary
agencies and departments, which can outline their own activities for disaster response.
The plan will also include specific disaster action plans along with modal scenarios in
detail to conduct practice drills at district administration level.

7.2 Methodology of Response Plan

Identification of disasters in the district depending on:

o Past records
o Micro-zonation according to the geological settings
o Vulnerability associated in context to the disaster
o Risk assessment according to the socio-economic conditions
Identification of emergency response functions in consultation to the guidelines
provided by state nodal agency
Identification of responsible government and non-government agencies according
to the response functions

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Identification of responsible officers, manpower and resources according to the

activities of the identified agencies
Identification of primary and secondary agencies and demarcation of roles and
responsibilities according to their functions
Conducting regular trainings, meetings and mock drills

7.3 Various Response Levels

Most of the disasters are to be managed at the state and district level. The centre plays a
supporting role in providing resources and assistance. It will mobilize support in terms of
various emergency teams, support personnel, specialized equipments and operating
facilities depending upon the scale of the disaster. Active assistance would be provided
only after the declaration of national emergency level. (National Disaster Response Plan,
2001)

Incase disaster may be managed at the district level, district emergency operation system
would be activated where state and national level authorities would be on guard in case
of assistance needed. Incident commander (IC) of the district would activate the
emergency support functions and Incident Response System and similarly according to
the guidance disaster management teams and quick response teams would respond.

If disaster may not be managed with district level and required active participation of
state resources, State EOC would activate and Divisional Commissioner would take over
the IC system.

Various Response Levels for Disaster Management

State Sub-Division
District

DDMA DDMAs
QRT’s

Onsite IRS
State EOC District EOC

DISTRICT
ESFs

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QRTs QRTs FIELD QRTs
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7.4 Important Terminologies Used in the Plan

7.4.1 Response Plan

The Response plan establishes an organized setup to conduct ESF operations for any of
the Natural and Manmade Disasters. It outlines an implementing framework of sharing
resources as per the requirement during an emergency situation. The Response Plan has
structured the response of concerned department’s i.e. primary and supporting
departments to be organized and function together with grouping capabilities, skills,
resources, and authorities across the State and district Government with the ESF plan.
The plan unifies the efforts of State Departments and supporting agencies to be involved
in emergency management for a comprehensive effort to reduce the effects of any
emergency or disaster within the state.

7.4.2 Incident Command System (ICS)

The ICS was first established in 1970 after a wild fire outbreak of California. It is widely
accepted by Americans and now many other parts of world too. It is assumed that ICS
can also be adapted by the Indian system of disaster response. ICS is a modal tool to
command, coordinate and use of resources at the site of the incident. It is based on the
management and direction tools that experts and managers are already aware too. It is a
very flexible, cost effective and efficient management system.

7.4.3 Emergency Support Functions (ESFs)

The ESF activates under the guidance of Incident Commander (Deputy Commissioner)
who is also a head of Incident Response System (IRS). Under the IRS, a team of 11 ESFs
nodal officers works together also called as Disaster Management Team (DMT). DMT
would also be constituted at District level with district level nodal officers. The members
of Disaster Management team would also heads primary agency and simultaneously
coordinate with the secondary agencies. Each of the primary and secondary agencies
would also comprise of quick response team trained to carry out their functions at the
response site. The success of ESF will be of critical importance and would reflect in the
lives saved in the first few hours.

7.4.4 Primary and Secondary Agencies

The designated primary agency action as a central agency would be assisted by one or
more supporting agencies (secondary agencies) and will be responsible to manage
activities of the ESFs and ensuring the mission accomplished. The primary and secondary
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agencies have the authority to execute response operations to directly support the state
needs.

7.4.5 Situation Reports

Situation reports provide an update of relief operation at regular intervals. These reports
are crucial for planning out response actions to be undertaken in affected areas. The
situation reports provide information about the disaster status, casualties, status of flow
of relief materials, arrival/departure of teams etc.

7.4.6 Quick Response Teams (QRTs)

The QRTs at district level should leave for the affected site within 3 to 6 hours of the
event after the declaration of emergency. They have to be adequately briefed by their
respective departments. Team should be self-sufficient in terms of resources, equipments,
survival kits and response work.

7.4.7 Emergency Operation Centre (EOC)

EOC is a nodal point for the overall coordination and control of relief work in case of any
disaster situation. In case of any disaster district level EOC has to be activated. The
primary function of EOC is to facilitate smooth inflow and outflow of relief and other
disaster related activities. These EOCs act as bridges between State and Centre
government.

7.5 Operational –Coordination Structure

Each organization generally has a framework for direction of its operation and
coordination between its different units. Disaster Management generally requires
partnership between organizations and stakeholders. An effective and early response
requires mobilization of manpower, equipments and materials belonging to different
organizations which may not be working together during normal times. Therefore a
framework needs to be prescribed as a part of emergency planning for operational
directions and coordination during response phase. This plan recognizes role of Deputy
Commissioner in providing overall operational direction and coordination for all the
response functions. With the help of District Disaster Management Committee and
District Emergency Operation Centre Deputy Commissioner has formulated following
coordination structure for response plan.

7.5.1 Trigger Mechanism

As soon as Emergency Operation centre would get the information about any emergency,
the staff on duty in EOC will pass the information the DM-Shahdara and seek for his
instruction for further actions. If the information pertains to the occurrence of a disaster
in any part of the district, the staff on duty will also try to inform DDMA members,
Emergency Support Functions-team leaders, major hospitals and State Disaster
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Management Authority etc. The staff on duty will also be responsible to reclaim
information related to type, magnitude and location of the disaster and also inform it to
responsible authorities. The EOC in-charge will also inform all the details to Divisional
Commissioner and State EOC. All the desk officers/team leaders and Incident Response
Team members will also be informed to immediately report at District EOC. Incident
Response team and Desk officials would respond as per their Standard Operating
Procedures and directions of Incident Commander(IC).

Trigger Mechanism for District EOC

District Emergency Operation Centre

Designated EOC in-charge

Desk Arrangements: ESF Commanders

DDMA Sections of Incident Command
- Communication
- Health Members Teams
- Electricity
- Search and Rescue - Logistics, Finance and
- Law and Order Administration
- Relief and Shelter - Planning
- Water Supply - Operation
- Debris Clearance and Sanitation
- Help Lines
- Transport

7.5.2 Activation of Incident Response System

The emphasis in Disaster Management has shifted from relief centric approach to
proactive regime, and as such a well coordinated response with clockwork
precision becomes one of the most important goals. Incident Response System has
been developed in this regard. In this system, the District Magistrate is the
commanding officer in case of emergency pertaining to his own district.

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ADM (Shahdara)

Structure of Incident Response Team

During Emergency period ADM (Shahdara) would be designated as Incident

Commander (IC) and shall take up following immediate actions.

Incident Commander
ADM (Shahdara)

Information Officer
SDM (HQ)

Command
Liaison Officer
DDMA (Shahdara) Staff

Safety Officer
(Area SDMs)

Operations Section Planning Section Logistics Section Finance/Admn.

Chief Chief (DM- Chief Section Chief
(ADM-Shahdara) Shah./SDM-HQ) (DC-MCD- (DM-
Shahdara) Shahdara/AO)

Incident Response System (Shahdara)

IC will designate IRS members according to the rank requirement and assign
responsibilities under four sections of logistics, planning, finance and administration.

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1. IC will also direct to the EOC in-charge to inform all the DDMA members about
the incident and ICP (Incident Command Post).
2. IC will direct ADM-Shahdara to coordinate with the team leader of Emergency
Support Functions (ESFs)
3. EOC/PCR will also pass the information to the DDMA members about the
location of ICP.
4. Direct EOC in-charge to pass the information to the State apex body/Unified
commander.

If the disaster is in more than one district, the D.M. of the district that has maximum loss
will act as Incident commander. In case all the districts are more less equally affected,
then the Divisional Commissioner of Delhi will act as Unified Incident Commander and
the DM as Incident Commander in his/her own district.

It is mandatory that all line departments/Organizations/individuals should obey the

command of the Incident Commander as condition demands. He can divert all
mechanisms and resources in the district to fight against a scenario leading to
disaster/calamity in the district. The entire Incident Response system is shown in the
Figures below:
TREE DIAGRAM
OPERATION SECTION IN ICS

OPERATION SECTION CHIEF (ADM-Shah.)

Staging Area
Manager

Co Law Ev Fo Equ Se S M Wa Po Tr Hel

m and ac od ipm arc h e ter we an p
mu Ord ua Rel ent h el di r sp lin
nic er tio ief Sup & te c ort es
atio n por Re r al
n t sc R &
ue el Tr
ie a
f u
m
a

TREE DIAGRAM

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PLANNING SECTION IN IRS

PLANNING SECTION CHIEF

(DM-Shah./SDM-HQ)

Check-in / Status
Resources Unit Leader
recorder
(RESL)

Situation Unit Leader (SITL) • Display Processor

• Field Observers

Documentation Unit Leader

(DOCL)

Demobilization Unit Leader • Fire (DFS)

(DMOB) • Chemical (DPCC)
• Structural
Technical Specialists Engineers (PWD –
EE)

TREE DIAGRAM
LOGISTIC SECTION IN IRS

LOGISTICS
LOGISTICS SECTION
SECTION CHIEF
CHIEF
Service Branch Support Branch
Director (Addl. DCP) Director (SE-MCD)

Comm. Unit Supply Unit

Leader Leader
(ACP-Comm.)

Medical Unit Facilities

Leader Unit Leader
(ACDMO) (EE-MCD)

Food Unit Ground

Leader Support
(AC-F&CS) (EE-I&FC)

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TREE DIAGRAM
FINANCE/ADMINISTRATION SECTION IN ICS

FINANCE/ADMN. SECTION CHIEF

(DM-Shah./AO-Shah.)
Time Unit Leader

• Check-in / Status
recorder
• Equipment time recorder

Procurement Unit Leader

Accounts
Responsible for administering all financial Officer
matters pertaining to vendor contracts

Cost Unit Leader

Responsible for collecting all cast data,

performing cost effectiveness analysis &
providing cost estimates & cost saving
recommendations for the incident

Rank for District level Incident Response Team

Suggested rank and position for District level

S.No IRS Position
IRS
1. Incident Commander Additional District Magistrate (Shahdara)
DDMA (Shahdara)
2. Liaison Officer
Additional District Magistrate (Shahdara) / SDM
3. Information and Media Officer (HQ)

Specialist from DDMA/NDMA

4. Safety Officer

5. Operations Section Chief Additional District Magistrate- Shahdara

6. Staging Area Manager Area SDMs
7. Response Branch Director Divisional Fire Officer
8. Transportation Branch Director Motor Licensing Officer (Shahdara)

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District Magistrate (Shahdara)

9. Planning Section Chief
Respective Tehsildar and SHO of Police Station
10. Situation Unit Leader
concerned
11. Resource Unit Leader Area Tehsildar
12. Documentation Unit Leader Area Tehsildar
13. Demobilisation Unit Leader Area Tehsildar
14. Technical Specialist Specialist from NDMA/DDMA
DC (EDMC)
15. Logistic Section Chief

16. Service Branch Director SDM(HQ) / Area SDM

17. Support Branch Director SDM(HQ) / Area SDM
18. Communication Unit Leader SDM(HQ) / Area SDM
19. Food Unit Leader SDM(HQ) / Area SDM
20. Facilities Unit Leader Concerned Area Tehsildar
21. Ground Support Unit Leader Concerned Area Tehsildar
22. Medical Unit Leader CDMO, Distt. Shahdara
23. Finance Branch Director Accounts Officer (Shahdara)
Accounts Officer, O/o District Magistrate(Shahdara)
24. Cost Unit Leader

7.5.3 Responsibilities under Incident Response System

(i) Incident Commander: ADM (Shahdara)

Incident Commander (IC) shall rush to the Emergency Operation Center (EOC)
where technical experts and section chiefs shall join him. He shall remain in the
contact of EOC to know the updated status of incident.
In consultation to technical experts Incident Command Post (ICP) shall be selected
near incident site. Site selection shall be on the basis of the wind prevailing
directions and probability of secondary hazards etc.
Obtain updates of the incident situation from ICP and establish a link for
continuous communication through dedicated telephone lines with speaker
phones, set of walkie-talkies, computer link etc. with the help of coordinator
Supervise the overall management of each function through respective members
of DDMA and expediting response whenever required
Identify the hazardous and threatened areas based on map and information
received ICP
Take a decisions on requirement and priorities of evacuation and organize the
resources to execute the same

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Based on the inputs from the first responders, and experts available at ICP,
identify the additional resources requirement and initiate mobilization with the
help of section chiefs.
Coordinate with the other district authorities and state authority
After making required arrangement, IC shall visit incident site to supervise the
situation
He shall also take decisions in demobilizing the resources after the incident

Following three officers will support Incident Commander along with Operation, logistic,
planning and finance section chiefs.

Safety Officer:-

1. Recommend measures for assuring safety of responders and to assess or

anticipate hazardous and unsafe situations and review it regularly;
2. Ask for assistants and assign responsibilities as required;
3. Participate in planning meetings for preparation of IAP (Incident Action Plan);
4. Review the IAP for safety implications;
5. Obtain details of accidents that have occurred within the incident area if required
or as directed by IC and inform the appropriate authorities;
6. Review and approve the Site Safety Plan, as and when required;

Liaison Officer:-

1. Maintain a list of concerned line departments, agencies (CBOs, NGOs) and their
representatives at various locations.
2. Carry liaison with all concerned agencies including NDRF and Armed forces and
line department of Government.
3. Monitor Operations to identify current and potential inter-agency problems.
4. Participate in planning meetings and provide information on response by
participating agencies.
5. Ask for personnel support if required.
6. Keep IC informed about arrival of all Government and Non – government
agencies and their resources.
7. Help in organizing briefing sessions of all Government and Non-governmental
agencies with IC.

Information Officer:-

1. Prepare and release information about the incident to the media agencies and
others with the approval of IC.
2. Jot down decision taken and directions issued in case of sudden disaters when
Incident Response Team has not been fully activated.
3. Ask for additional personal support depending on the scale of incident and
workload.

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4. Monitor and review various media reports regarding the incident that may be
useful for incident planning.
5. Organize Incident Action Plan meeting as directed by the Incident Commander.
6. Coordinate with IMD to collect weather information and disseminate it to all
concerned.

(ii) Operation Chief: Additional District Magistrate-Shahdara

Most preferred rank for the operation chief is Additional District Magistrate. Following
are the duties designated for Operation Chief:

Responsible for the management of all operations directly applicable to the

primary mission. He will activate the emergency support functions and will
coordinate with the team leaders of ESFs.
Activates and supervises organization elements in accordance with the
Incident Action Plan (IAP) and directs its execution
Determine need and request additional resources
Review suggested list of resources to be rebased and initiate recommendation
for release of resources
Make expedient changes to IAP as necessary
Report Information about special activities, events or occurrences to Incident
Commander
Maintain Unit / Activity details

(d) Emergency Support Functions

ESFs shall be activated under Operation Chief. On the receipt of information Team
Leaders (TLs) would take up following actions

a. On the receipt of information about the off-site emergency Team Leaders (TLs)
will activate their own Emergency Support Functions (ESFs)
b. TLs will join IC and Operation Chief (ADM-SHAHDARA) in EOC to ensure
coordination and to provide assistance
c. TLs would also move to the site for better operational control
d. TLs will call the nodal officers of supporting agencies and immediately deploy the
quick response teams (QRTs) from the location of nearest to the incident site
e. They further reinforce their teams by deploying additional resources from
surrounding areas so the effective first respond can be rendered at site
f. A high alert would be notified to move additional resources and manpower to the
incident site
g. According to the feedback report additional TLs will take decision of movement
of more team and manpower. In some of cases TLs may need to mobilize
resources from nearby districts or states. In such cases chiefs will organize this
through respective head quarters

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(iii) Planning Section Chief

Planning section chief shall be responsible for performing following duties:

• Collection, evaluation, dissemination and use of information about the

development of incident and status of resources. Information is required to
understand the current situation and to prepare alternative strategies and control
operations
• Supervise preparation of Incident Action Plan (IAP)
• Provide input to Incident Commander and Operation Chief in preparation of IAP
• Reassign out of service personnel already on site to other positions as appropriate
• Determine need for any specialized resources in support of the incident
• Establish information requirements and reporting schedules for Planning Section
Unit (e.g. Resources, Situation Unit).
• Compile and display incident status information
• Facilitate the preparation and implementation of Incident Demobilization Plan.
• Incorporate Plans (e.g. Traffic, Medical, Site Safety, Communication) into IAP.
• Maintain Unit / Activity details.

(a). Resource Unit Leader

Responsible for maintaining the status of assigned resources (Primary and support) at an
incident. This is achieved by overseeing the check-in of all resources, maintaining a
status keeping system indicating current location and status of all resources and
maintenance of a master list of all resources e.g. by key supervisory personnel, primary
land support resources etc.

• Establish check-in function at incident locations.

• Prepare Organization Assignment List & Organization chart.
• Maintain & post the current status and location of all resources
• Maintain master list of all resources checked in at the incident.

(b) Check-in/Status Recorder:

Needed at each check-in location to ensure that all resources assigned to an incident are
accounted for:

• Prepare check-in form, resource status boards and status display board.
• Establish communications with the communications Centre and Ground Support
unit.
• Post signs so that arriving resources can easily find the check in locations
• Record check-in information on check-in lists

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• Transmit check-in information to Resources Unit on regular pre-arranged

schedule/ as per need.
• Receive, record and maintain status information for single resources, strike teams,
task forces, overhead personnel
• Maintain file of check-in lists.

(a) Situation Unit Leader

• Begin collection and analysis of incident data as soon as possible.

• Prepare post or disseminate resource and situation status information as required,
including special requests.
• Prepare incident status summary
• Provide photographic services and maps if required.

(b) Display Processor (Draftsman-Computer trained): Responsible for display of

incident status information obtained for field observers, resource status reports,
aerial photographs, etc.
• Determine:-
1. Location of work assignment
2. Numbers, types and locations of displays required
3. Priorities
4. Map requirements for incident
5. Time limits for completion
6. Field observer assignments & communication means
• Obtain necessary equipment and supplies
• Obtain copy of LIAP for each period
• Assist SITL in analyzing and evaluating field report
• Develop required displays in accordance with time limits for completion.

(e) Field Observers

Responsible to collect situation information from personal observations at the

incident & give it to situation team leader.

Determine:-
o Location of assignment
o Type of information required
o Priorities
o Time limit for completion
o Method of communication
o Method of transportation
Obtain copy of IAP for the operation period
Obtain necessary equipment & supplies for his use.
Collect data like

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o Perimeter of location of hot spots etc.

o Be prepared to identify all facilities location (e.g. division boundaries)
o Report information to SITL

(f) Demobilization Leader

Responsible for developing incident DMOB Plan
• Review incident resource records to determine the likely size and extent of
DMOB effort addl. Personnel, work space and supplies needed
• Coordination DMOB with agency representatives
• Monitor ongoing operation section resource needs
• Identify surplus resources and probable release time
• Develop incident check out for all units

(g) Documentation Leader: Dy. Chief Inspector of factories and Tehsildar

Arranging for complete documentation of proceedings at the incident site

Maintaining record of what happened and what actions were taken
i. Recovering response costs and damages
ii. Setting the record straight where there are charges of negligence or
mismanagement resulting from the incident
iii. Reviewing the efficiency and effectiveness of response actions
iv. Preparing for future incident response
v. Videotaping of the entire combat the rescue operations

(h) Technical Coordinators

Two to Four experts in geo-sciences, fire safety, industrial safety and health shall be
nominated as technical experts. Major issues shall be addressed by them are:

a. Formulation of response objectives and strategy

TC shall assess the incident before taking actions and formulate realistic response
objectives. The assessment shall be based upon following points:

Pre-incident plans
Information related to material involved, container involved, vehicle and
structure involved and atmospheric conditions affecting the incident
Environmental monitoring and sampling data (if available)
Public protective actions to be initiated
Resource requirements (trained manpower, specialized protective gear
and other equipments)
Hazards posed to the nearby areas
On the bases of above-mentioned points they will formulate a defensive strategy to
protect the public and environment from the immediate spill or discharge area.

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b. Identification of Hazard Zone

Technical experts shall be able to determine real time contaminant concentrations at

various distances downwind. They shall be responsible to estimate downwind
concentrations and feeding the information to the Team leaders of various ESFs for
further response. To estimate the hazard zone in a particular emergency scenario, the
technical coordinator shall place the transparency of the vulnerability template with its x-
axis along the prevalent wind direction and start point on the source of release on the
scaled map.

c. Establishment of Hazard Control Zones at Incident Site

Technical expert should determine the zones varying according to the severity of hazard.
For example Hot Zone, Warm Zone and Cold Zone. According to the zones local
commandant post and rescue operations should take place.

d. Suppression of Hazardous Gas or Vapour Releases

Technical experts should also identify response measures to any other probability of
outburst due hazardous gas and vapour release directly in the atmosphere from the
ruptured and punctured containers or from the evaporating and boiling pools of liquid
that have been formed due to chemical spill.

e. Selection of Personal Protective Equipments (PPEs)

Technical persons should be able to guide the QRTs entering the hot zone on the correct
type of PPEs as it is necessary to ensure that the materials from which clothing is
fabricated will not be penetrating by the spill substance.

(iv) Logistic Section Chief

Responsible to provide facilities, services and materials for effective management of

disaster. Participates in development and implementation of Incident Action Plan (IAP)
and activates & supervise Logistic section.

• Assign work locations & tasks to section personnel

• Participate in preparation of IAP
• Identify service and support requirements for planned and expected operations
• Coordinate and process requests for additional resources
• Provide input to / review communication plan, Traffic plan, medical plan etc

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• Prepare service and support elements of IAP

• Recommend release of unit resources as per DMOD plan
• Maintain Unit/ Activity details

Following are the team members who will assist him in the process under service and
support branch.

(a) Communication Unit Leader:

• Prepare & implement incident wireless communication plan

• Ensure that incident communication centre & Message centre are established
• Establish appropriate communication distribution/ maintenance locations within
base/ camps
• Ensure communication systems are installed and tested
• Ensure equipment accountability system is established
• Ensure personal portable wireless sets from cache is distributed as for incident
wireless communication plan
• Provide technical information required on
Adequacy of communication system currently in operation
Geographic limitation on communication system
Equipment capabilities / limitations
Number and types of equipments available
Anticipated problems in the use of communication equipments
Ensure equipments are tested and repaired
Recover equipments from released units.
• Responsible to receive and transmit wireless and telephone messages among to
between personnel to provide dispatch services at the incident
• Set up message centre location as required
• Receive and transmit messages within and external to incident
• Maintain files of general messages
• Maintain a record of unusual incident occurrences.

(b) Medical Unit Leader:

Responsible for
• Development of medical response plan
• Respond to requests for medical side and transportation for injured & ill incident
personnel medical supplies.

(c) Food Unit Leader:

Responsible for supply needs for the entire incident including camps, staging areas.
• Determine food & water requirements
• Determine method of feeding to best fit each facility or situation

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• Obtain necessary equipment & supplies and establish working facilities

• Order sufficient food & potable water from the supply unit
• Maintain an inventory of food, water
• Maintain food service areas & ensure that all appropriate health & safety
measures are being followed.
• Supervise caterers, cooks and other food unit personnel.

(d) Supply Unit Leader:

Primarily responsible for ordering personnel, equipment & supplies receiving and storing
all supplies for the incident maintaining an inventory of supplies servicing non-
expendable supplies to equipment.

• Determine the type & amount of supplies en route

• Order, receive, distribute and store supplies & equipment
• Receive and respond to requests for personnel, supplies and equipment
• Maintain inventory of supplies & equipment.
• Service reusable equipment

(e) Ordering Manager:

• Obtain necessary order forms

• Establish ordering procedure
• Establish name and telephone number of personnel receiving orders
• Get names of incident personnel who leave ordering authority
• Check on what has been already ordered
• Orders when possible
• Place orders in a timely manner
• Keep time and location for delivery of supplies
• Keep receiving and distribution manager informed of orders placed

(f) Receiving & Distribution Manager:

• Organize physical layout of supply area

• Establish procedures for operating supply area
• Set up a system for receiving and distribution of supplies and equipment
• Develop security requirement of supply area

(g) Facilities unit leader:

• Primarily responsible for the layout and activation of incident facilities e.g.
base, camps, ICP.
• Provides rest and sanitation facilities for incident personnel

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• Manage base and camp operations (to provide security and general
maintenance)

(h) Ground support unit leader:

• Support out of service resources.

• Transportation of personnel, supplies, food & equipment.
• Fueling, service, maintenance and repair of vehicles and other ground support
equipment.
• Implementing traffic plan for the incident

(v) Finance and Administration Section Chief

Responsible to take decisions related to financial and cost related matters under given
time frame.
Following positions would be helping him in conducting his duties:

(a) Time Unit Leader: Responsible for status recording and equipments time taken
recording
(b) Procurement Leader: Responsible for administering all financial matters
pertaining to vendor contracts
(c) Cost Unit Leader: Responsible for collecting all cost data, performing cost
effectiveness analysis & providing cost estimates & cost saving recommendations
for the incident

i. Desk Arrangements

District EOC will expand to include desk arrangements with responsibilities for specific
tasks. The desk arrangement may continue to operate from EOC till the time long term
plan for rehabilitation are finalized. The desk arrangements provide for divisions of tasks,
information gathering and record keeping and accountability of the desk officer to the
district commissioner. The Team leaders of emergency support functions shall be the
desk officer and work under the coordination of Operation Chief. The desk officers shall
be responsible to prepare, update and process reports according to the formats. Below
emergency support functions of each desk officer/team leader has been discussed in
detail.

7.5.5 Emergency Support Functions

Emergency Support Functions (ESFs) are the essentials of Emergency Management

comprising of various coordinating agencies, which manage and coordinate specific
kinds of assistance common to all disasters types. The plan establishes an organised set-
up to conduct ESF operations for any of the Natural and Manmade Disasters. It outlines
an implementing framework of sharing resources and co-coordinating, preparedness,

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Mitigation, response and recovery as per the requirement. The Plan has structured the
activities of concerned agencies i.e. primary/nodal and support agencies into an
organised manner according to their capabilities, skills, resources and authorities across
the state and district government. It also attempts to unify efforts of state departments so
that they are involved in emergency management comprehensively to reduce the effects
of any emergency or disaster within the state.

(i) Organisation Setup of the ESF at District Level

The Revenue Department of the district, which may be renamed as ‘Department of

Revenue and Disaster Management’, as directed by the Ministry of Home Affairs, is the
prime co-coordinating agency for disaster risk management efforts. However there will
be other agencies involved in-charge of different ESFs. Each ESF is headed by a lead
organization and assisted by supporting organizations for coordinating the delivery of
resources and services to the disaster-affected area.

Emergency Support Functions in Response Mechanism

Incident Response System Deputy Commissioner/

Deputy Police Commissioner

Heads of Primary Agencies of all ESFs

Incident Management Team Quick Response Teams
(Desk Officers)
(Operation Chief)
- Delhi Fire Services
- MTNL
- Department of Revenue Field workers at the
- Delhi Police Service time of any emergency
Primary Agencies - District Health Department and works according to
- Delhi Jal Board their ESF functions
- Department of food and
civil supply
- Municipal Corporation of
Delhi They are members of
- Power/ Electricity primary and secondary
Department agencies
- Transport Department
Secondary Agencies These are the agencies coordinates under
various ESFs as per their secondary
functions and abilities
These ESFs form an integral part of the EOC and each ESF should coordinate its activities
form the allocated EOC. Extension teams and quick response teams (QRTs) would be
required to follow their response procedures at the affected site. Nodal officers of all the
ESFs would constitute Incident Management Team. Nodal officer would also nominate
names for the QRT members who will accomplish disaster management related work at
the field level. Similarly supporting agencies would also nominate their nodal officers

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and QRT members who will assist to the primary officers during response phase.
Additional names should also be proposed to backstop the requisite positions.

Nodal and Supporting agencies comprising of QRTs shall be trained to carry out their
functions at the response site. The success of ESF will be of critical importance and would
reflect in the lives saved in the golden hour. All ESFs have to assist the Incident
Commander i.e. Additional District Magistrate State level as per their assigned duties
described in the SOP’s and to be followed during emergency within the District/State.

A detailed organizational setup of all ESFs and team leaders has been given below:

In any case of any disaster Police, Fire, Medical and revenue department have been
identified as first responder.

Additional District Magistrate (Shah)

Emergency Support Functions

A set of clearly defined responsibilities for all the ESFs have been mentioned below:

Table 7: ESFs Teams

ESF Function Coordinator Members

NIC, Police, Revenue Wireless,
ESF1 Communication MTNL
Private Telecom
Army, Health Dept, Civil Defence,
ESF2 Evacuation Police Department
Delhi fire Service, NCC
Fire Deptt, Police, Civil Defence,
ESF3 Search and Rescue Secy. Home
Army
Medical Major Hospitals, CATS, St. John
ESF4 Secy. Health
Health/Trauma Ambulance, Civil Defence
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Secy. Urban MCD, PWD, NDMC, Cantt. Board,

ESF5 Equipment Support
Development DDA, JAL Board
Hiplines, Warning
Pr. Secretary
Dissemination & All Emergency Support Functionaries
ESF6 (Revenue/Disaster
coordination Media (ESFs), Media Agencies
Management)
coverage
ESF7 Drinking Water CEO, Jal Board DJB
ESF8 Electricity Secy. Power , Power Companies (TPDDL)
Pr. Secretary
Relief (Food and Civil Supplies Corporation, Civil
ESF9 (Revenue/Disaster
Shelter) Defence, Volunteer Organizations
Management)
Debris and Road Commissioner, PWD, NDMC, Cantt. Board, DDA,
ESF10
Clearance EDMC MES, CPWD
Commissioner,
ESF11 Law and Order Civil Defence, Home Guards
Police
Secy. Transport
ESF12 Transport DTC,DMRC

7.5.6 Action plan for Emergency Support Function

1. Communication

Situation Assumption:

Due to extreme fire explosions or a high intensity earthquake telephone wires might get
damaged so communication from the site is not possible there is a need to inform to
various departments and to establish a temporary communication system

Primary Agencies: Mahanagar Telephone Nigam Limited (MTNL)

Supporting Agencies: NIC, Private telecommunication and Mobile phone operators
Immediate Actions:
1. Team Leader (TL) will activate ESF immediately and intimate to his supporting
officers
2. He will establish a contact with district EOC for First Information Report
3. He will decide upon the extent of damage to telecom services and network and
will provide possible arrangements to establish reliable networks
4. In such kind of large explosion, the communication systems of the affected
installation may get severely damaged and be rendered useless. In such case
communication coordinator would be responsible to provide emergency
communication system to the incident site. It shall comprise through wireless
(available within the Delhi Administration), mobile phones and land lines
available with the industries.

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5. Coordinator will establish an all call system on telephonic network for notification
of emergency in the areas likely to be affected
6. Prepare a standard message format (in Hindi and English) for use in
radio/television broadcast or outdoor notification through megaphone to facilitate
and reduce time necessary to alert the public of a problem and inform them of the
protective actions to be taken.
7. Establish a warning system for different levels of emergency
8. TL should send Quick Response Team(QRT) at the incident site with required
equipments and resources
9. TL will inform to IC about the restoration of telecom services and will
communicate new phone numbers
10. HAM radio operators would be informed about the current requirement and
coordination mechanism
11. TL monitors the situation and arranges staff required to operate established
systems

Action to be undertaken by Quick Response Teams (QRTs)

1. QRT members will reach to the incident site as soon as they get instructions
2. QRT will take stock of the situation from the IC and also from the members of the
other QRTs
3. QRT will assess the ground situation and send reports to state ESF agencies. The
report would contain assessment of overall damage listing, overhead route
damage(mts/kms), cable damaged( in yards/mts) and specific equipment damage
4. Establish a temporary communication facility for the use of public
5. Identify requirement of manpower, resources and equipments
6. Begin restoration by removing and salvaging wires and poles
7. Reporting to the head office

Coordinating ESFs: Help lines, Relief, Medical response, Law and order, Search and
rescue, etc.

2. Evacuation

Situation Assumption:

People who are residing in vulnerable location may get affected due to the chemical
explosions/fire/earthquake. These areas may be nearby installation, industries, railways and other
institutions. Under such circumstances TL should take up decision either to evacuate the places or
not.

Primary Agency : Police department

Supporting Agencies : Police department, Fire department, NDMC-Rohini,
Narela and Civil line Zone, Civil Defence and Home
Guard department, NCC, NSS, NYKS, NGOs

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Task Involved : The Team Leader (TL) with the Help of QRTs shall
perform following duties:

A. Identification of people to be evacuated

The decision of the area under dangerous location will largely depend upon the wind speed,
direction and rate of explosion.

B. Evacuation of general public

On the directions of Incident Commander(IC), the ESF Team Leader will perform
evacuation. He will instruct the team to initiate evacuation of the areas expected
to be exposed and threatened by the explosions
The QRT shall move along with adequate material and resources to carry out
evacuation. People will be directed to move towards safer areas identified by
technical experts
The team leader will designate in-charge of relief centers and keep in touch with
them for regular head count and care of evacuees
Police, Fire, Civil Defence & Home Guard (CD & HG) and other government
employees may have to go door to door to ensure that residents have been alerted
about the emergency

C. Evacuation routes and assembly points

1. In planning process routes shall be defined well in advance. These routes should
be clearly spelt out in warning signals as also the location of the shelters to where
people with automobiles should proceed and people without automobile should
gather
2. Designated evacuation routes should be major roads preferably but according to
the wind speed and directions
3. As evacuation would be declared police and fire should be prepared to control
roads and traffic on evacuation route
4. Apart from above mentioned duties TL should also dispatch following
notifications:-
5. The Team Leader will ensure that notification has been communicated to the
nearby institutions such as schools, hospitals, residential colonies and similar
facilities having large group of people
6. The team leader will also ensure that nearby water users (industries, farm
irrigations, drinking supplies) and water treatment plants are informed to get
water at the incident sites
7. On getting instructions from the Incident Commander(IC), the team leader of the
ESF will ensure notification to the general population for evacuation immediately
and rush to safer sites

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8. It is important to note that next kin are promptly notified of fatalities or severe
injuries carefully in a supportive fashion. This activity can be discussed with
Police, Red Cross society, voluntary organizations and NGOs

Coordinating ESFs : Law and Order, Search and Rescue, Food and Shelter

3. Search and Rescue, Fire Fighting

Situation Assumption: There may be a massive destruction, aggressive fire explosions,

there may be a need of repairing leakages to reduce fire explosions, situation can
aggravate due to mishandling or carelessness

Primary Agency : Delhi Fire Service

Supporting Agencies : Trained fire fighting/search and rescue team of incident

site and nearby installations (IOCL, BPCL, HPCL), Civil
Defence and Home Guard, Police department

Immediate Tasks :
1. TL will activate the ESF and give instructions to the QRTs to reach at incident site
to person rescue operations
2. TL will coordinate with LCP and EOC to judge the situation
3. TL will coordinate in deputing rescue team to enter in hazardous areas
4. TL will coordinate with technical experts, safety coordinators and material
coordinator for quick response in case of any requirement in conducing rescue
operations

Immediate Tasks of QRTs:

Fire fighting teams will undertake these services in case of extreme fire explosions and
chemical disaster

On-scene Assessment:

1. First fire vehicle to reach at incident site will contact the site controller and collect
the necessary information regarding chemical leak, action taken, current status
and type of equipment required
2. Driver will park their vehicle in a manner to prevent exposure to air-borne
chemical contaminants and fire explosions

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3. Each crewmember will wear the necessary PPEs (Personnel Protective

Equipments) before entering in the “hot zone”. They will work in pairs and
coordination
4. The situation will be communicated to the FCR to provide the update of
additional resource and manpower requirement

Plugging/Stopping of Leaks:

Few crewmembers having good knowledge of basic tools and knowledge to limit the
losses from punctured or leaking tanks will work for plugging holes. Plugs of varying
sizes and shapes (conical, cylindrical, square or wedge shaped wood pieces, rubber or
metal sheets) can be jammed in the wholes to reduce the leaking.
Suppression of Hazardous Gas or Vapour Releases Based on the guidance of technical
coordinators, the response team shall take rapid measures to reduce the rate of amount of
hazardous vapors or gases entering in the atmosphere using one or combination of the
following measures

Physical restriction of liquid pool surface areas, transfer to an alternate or standby

container if available.
Use of fire-fighting or specialized hazardous material foams, dilute or coverage of
liquid pools with water or other compatible liquids.
Use of water sprays or fogs, neutralization of spilled liquids, cooling of spilled
liquids or venting tanks

Search and Rescue Operations

1. According to the instructions of rescue coordinators QRTs should enter into the
hazardous areas and rescue injured and trapped people
2. For common safety practice, QRTs should work in pairs
3. QRT should initiate search and rescue operations of trapped people under the
guidance of technical experts
4. QRT of rescue operations should carry a self-contained breathing apparatus
(SCBA) to carry out their mission without falling victim. They should also carry a
spare SCBA unit which will help them to escape people trapped in the hazardous
areas and also sometimes rescue workers require extra air supplies to accomplish
prolonged rescue.

Coordinating ESFs : Law and Order, Relief, Evacuation, Water Supply

4. Law and Order

Situation Assumption:

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There may be a chaos in the affected area. People may rush without proper following
proper instructions which may increase the expected loss. Traffic may become out of
control and lead to jams.

Primary Agency : Police Department (Police and Traffic Police)

Supporting Agencies : Civil Defence and Home Guard

Immediate Actions of Police:

1. Deploying quick response teams (QRTs) to maintain law and order at the incident
site
2. QRTs deployed at the site will be equipped and will coordinate with following
activities
3. Quick Assessment of law and order situation in affected areas
4. Cordon off the site to restrict movement of curious onlookers, vehicles and
pedestrians
5. Control and monitor traffic movements
6. Support and coordinate with local administration
7. Prepare updates on the law and order situation in every 2 hours and brief the
authorities
8. Ensure law and order at assembly points and evacuation points
9. Control situation of rioting and looting and cordon off affected areas
10. Provide traffic diversions so a to ease movement of response vehicles to incident
site
11. Gather and disseminate information about the traffic flow on alternate routes for
decongestion
12. Ensuring law and order in rehabilitation centers
13. Communicate with PCR on regular basis regarding field activities including
deployment of manpower and resources
14. To advice home-guards and civil defence to remain alert for responding to call
from Police
15. To contact nearby hospitals for making emergency arrangements for receiving
injured persons

Immediate actions of Traffic Police:

1. To coordinate and communicate with concerned functionaries

2. To detail traffic staff to reach the place of occurrence
3. To give directions whenever necessary to ensure free passage for fire brigade
ambulance, police vehicles and vehicles of other respondents
4. DCP (traffic) to coordinate with the DTC and other private transporters for
additional vehicles

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Coordinating ESFs
Communication, Search and Rescue, Transport, Help lines and Warning dissemination
and Relief Supply etc.

5. Medical Response and Trauma Counseling

Situation Assumption:
Expect large number of casualties There may be a requirement of more trained
professionals and specialists in various fields There may be a requirement to maintain a
close contact with the other major hospitals in case of more severe conditions
Primary Agency : Directorate of Health Service
Secondary Agencies : CATS, BSA Hospital, Mahavir Hospital, NDMC-
Health department (Narela, Rohini and Civil Line),
DHS , St. John Ambulance, Installations (IOCL, BPCL,
HPCL), CD & HG, IMA representatives, NCC, NSS,
NYKS and NGOs
Immediate Actions :

1. Ensure the adequate number of medical professional to reach at the site including
specialist in chemical exposure handling
2. DDHS in consultation with the respective medical superintendents of major
hospitals should also responsible to prepare a mass causality plan
3. Ensure high sanitation standards at resettlement site to reduce epidemic outbreak
4. Providing adequate treatments to the victims of explosions
5. Trained profession should be mobilized by psychological support
6. Ensure setting up of temporary information center at hospitals with the help of
communication ESF
7. Send vehicle and additional equipments

Immediate Actions of QRTs:

Establishment of Triage Station

a. Mass casualty situation will require establishment of field hospitals to take care for
the injured and to identify stabiles and transport more serious cases to the hospitals
b. Codes should be used to recognize serious and stable cases such as red –critical,
yellow-stable and green-wounded
c. Treatment should be provided according to the casualty of the victims
d. Medical coordinators should propose rehabilitation centers as per the type of
casualties
e. Field hospitals shall maintain a record of all the patients so as to enable accounting of
personnel and their destinations after triage

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Medical Support for Response Personnel

Properly equipped medical personnel and ambulances should be made available to check
and treat injured or contaminated response personnel

Medical support at temporary shelters

a. A team will take care of the people who become ill during evacuation or later.
b. Team should be aware of the signs and symptoms of exposure to toxic materials so
that they can easily identify victims and provide them treatment and care
c. Contaminated individuals should be segregated from the unexposed people until
they are adequately decontaminated
d. Special facility should be given for care of the handicapped and elderly

Coordinating ESFs : Search and Rescue, Evacuation, Communication

6. Water Supply

Situation Assumptions:

There may be a need of supplying water for fighting operation there may be a need for
drinking purpose rehabilitation site might be requiring temporary/mobile toilets, there
may be need to ensure clean environment.

Primary Agency : Delhi Jal Board (DJB)

Supporting Agencies : Irrigation and Flood Control Department,
NDMC, Railways
Immediate Tasks:

a. The team leader will ensure that Quick Response Teams are on the site along with
the required resources
b. He shall be ensuring uninterrupted supply of water for fire-fighting to all the
brigades in operation.
c. He shall coordinate with the transport coordinator for replenishing the depleted
stick of fire water at the incident site through water tanks
d. Carry out the task of repairing all damages to water supply system
e. Arranging alternate storage of potable water at temporary shelters
f. Ensure restoration of potable water as per standards and procedures laid down
under ‘Standards for Potable Water ‘
g. Plan for emergency accommodation of water supply in or near temporary shelters
h. Establish temporary sanitation facilities at the shelters
i. Ensure cleanliness of sanitation facilities, relief shelters and local commandant post

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Coordinating ESFs : Shelter, Relief, Evacuation, Medical, Search and Rescue

7. Relief (Food and Shelter) Supply
A. Food Supply Situation Assumption:

There may be a need to distribute food packets and drinking water to the victims
Action to be taken by: Food and Civil Supplies Department

Supporting Agencies:

NGOs, NCC, NSS and Education department

Immediate Tasks:
1. The team leader(TL) will activate ESF on receiving the information about the
incident and will also inform to the supporting agencies
2. Food coordinator would gather information about the locations of shelters and
number of persons housed in each of these shelters.
3. The TL will guide QRTs to reach at rehabilitation centers to provide food
packages
4. The TL will keep on coordinating about the distribution of food items to the
evacuees and will give appraisal to the IC
5. In case of shortage of food items the TL will arrange more food packages and will
ensure continuous supply

Tasks for QRTs:

1. Management and distribution of relief items to affected victims
2. Report the progress on action them to the TL
3. Inform the TL about more requirements of staff members, additional materials
and food packages.
4. Initiate procurement of food items available at nearby markets
5. Prepare take-home food packets for the families
6. Ensuring equal distribution of relief material including children, aged groups,
women and poor people
Coordinating ESFs: Evacuation, Shelter, Water and Sanitation and Medical response

B. Shelter Arrangements
Situation Assumption:
There may be a situation of transferring victims to the safer temporary shelter, there
may also be a need to establish triage station for medical treatments
Primary Agency : Revenue Department
Supporting Agencies : Nehru Yuva Kendra Sangthan, GRC’s, Education
Dept, NSS, NCC, DUSIB.
a. Immediate Actions :

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b. The team leader (TL) would be the in-charge of rehabilitation centers who will
ensure number of people evacuated , care of evacuees and availability of essential
supplies
c. Those who will reach to the relief centers would also like to know about their
missing members. TL will response to their queries and also pass on the message to
the evacuation and rescue related coordinators
d. The Quick Response Team(QRT) will help them in arranging temporary
shelters, food and sanitary facilities
e. Medical facilities will also be provided to the victims and injured people

Coordinating ESFs: Search and Rescue, Evacuation, Medical Response, Law and Order,
Relief Supply and Water and Sanitation

8. Equipment Support, Debris and Road Clearance, Sanitation

Situation Assumptions : There may be a requirement of arranging equipments to

perform fire fighting and search and rescue Roads may get
blocked due to debris

Primary Agency : NDMC (Narela Zone, Civil line Zone, Rohini Zone)

Supporting Agencies : PWD, DJB, DMRC, DDA, Installations (BPCL, IOCL,

HPCL),

Task Involved
a. The team leader (TL) will inform Quick Response Teams(QRTs) and Supporting
agencies about the incident
b. Coordinate with supporting agencies to mobilize equipment form warehouse
c. Assessing road blockage and building damage through QRTs
In addition to the above, coordinator would also coordinate with following activities

a. Availability of respiratory protective devices

In case of large scale explosion, sometimes there may be a shortage of protective devices.
Therefore, coordinator would judge the requirement of personal protective equipments
and clothing for members of emergency teams.

b. Availability of Special Protective Clothing

In the crises situation sometimes there may be requirement of more complete protection
of the body by clothing that is resistant to the damaging effects of the spilled substance.
Such situation may require clothing such as boots, gloves and disposable suits, air-tight
fully encapsulating ‘astronaut’ suits made of chemical resistant materials.

c. Ensuring availability of support services for response teams

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Field response teams would be working day and night at incident site. These personnel
will require rest areas, food and sanitation facilities etc. Therefore material coordinator
along with the NGOs and coordinators of food and shelter will arrange rest areas, food,
shelter and other facilities.

d. Maintenance of Apparatus and Equipments

There would be few equipments requiring refueling and minor maintenance for
uninterrupted operation. Therefore on-scene services should be arranged so that
operation can be continued without any problem.

Tasks for Quick Response Teams :

a. Conduct damage assessment including location, number of structure damaged
and severity of damage
b. Enlisting type of equipments required for conducting debris clearance
c. Report the situation and progress report to EOC and TL
d. Undertake construction of temporary roads to serve as access to the site by
other response agencies

Coordinating ESFs: Search and Rescue, Medical, Evacuation, Help lines and warning
dissemination, Food and Shelter

9. Help Lines

Situation Assumptions: A large number of reporters are arriving at the scene to get
the correct information. There is a need to spread cautions
to the local people about their movement towards safer
areas. There may be rumors about the information.

Primary Agency : Revenue Department

Supporting Agencies : NIC, MTNL, Publicity and Information department, Press trust
of India, Important Media channels and newspapers, AIR, Doordarshan and Press
Information Bureau

Tasks Involved :

a. Coordinator will transfer an adequate information to the large number of reporters

arriving on scene and attempting to interview response teams and officers so that
unwanted rumors can be reduced
b. Designate one specific individual and an alternate press officer to join the team of
press officers
c. Coordinator should try to communicate the timely and right information so that
confusions and rumors can be reduced
d. Compile the list of telephone numbers of local radio, televisions and other related
personnel who can help in air announcements

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e. Provide the desired support to the press officers with secretariat support,
photocopy machines, and means of communications with overall command of the
response operations
f. Establish a firm policy among all local officials and response personnel as to who
should speak or should not speak to media personnel
g. Ensure that key emergency response personnel understand the need to relay up-to-
date “status report” to press on a regular basis

Coordinating ESFs: Search and Rescue, Evacuation, Relief and Shelter, Transport, law
and Order and Medical Response etc.

10. Electricity

Situation Assumptions: Expect electric short circuits in the affected area which may
aggravate the fire explosions. Electric fitting of the affected areas may get damaged and
may need to be repaired; there may be a requirement of temporary lightening
arrangements in the relief shelters and local commandant post.

Primary Agency : TPDDL-Tata power Delhi distributer limited

Supporting Agencies: NDPL, NDMC (NZ, RZ, Civil line Z), TRANSCO

Task Involved : Team leader will activate the Emergency Support Function (ESF)
by informing his headquarter team and field team
: Informing nodal and supporting agencies about the incident
a. Notification and shutdown of electricity utilities

Major explosions may be caused by breaking of power supply line and electrocution
hazard to those who might contact with any downed lines. To avoid such cases, it is
desired to shutdown electric power system rapidly in the area and nearby areas. As per
the instruction given by IC, coordinator should instruct to concerned officers of TPDDL
to shut down the power supply immediately.

b. Provisioning Backup Power during Emergency

Once power system is closed down, but power would still be required for response
teams, LCP, EOC, water supply stations, temporary houses and temporary hospitals.
Therefore electricity coordinator will be responsible for providing back-up or
alternate source of uninterrupted power supply for smooth operations
In addition to the above, QRTs should also undertake following responsibilities:

a. Take stock of situation immediately on reaching the incident site

b. Coordinate with other team leaders and provide essential help expected
form the electricity department
c. Conduct repairing work of dismantled connections
d. Provide temporary electricity supply to EOC, LCP and relief centers
e. Report to the team leader about the situation appraisal
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Coordinating ESFs: Road and Debris Clearance, Incident Command Post, Relief and
Shelter, Medical response etc.

11. Transport

Situation Assumptions: There may be a need of diverting transport immediately or there may be
a need to transport affected population to the safer places
Primary Agency : Department of Transport
Supporting Agencies : Delhi Transport Corporation, NDMC (NZ, RZ, Civil line Z)

Immediate Tasks:
1. Direct the local transport coordinator to direct the fleet(drivers)and coordinate
the following transport activities during emergency
2. Closely liaison with the communication and evacuation coordinators
3. On the basis of instructions delivers by IC, he will effect the warning/
Instructions/ notification /operation
4. Arrange for the fleet of vehicles at a pre-designated location so that they can
transport the affected population of safer areas(relief centre)
5. Transporting people from vulnerable areas to safer areas
6. Also transporting required equipments, materials and personnel etc.
Coordinating ESFs: Medical Response, Law and Order, Debris and Clearance,
Evacuation, Search and Rescue.

7.5.7 Incident Command Post

In case of emergency IC should propose an incident command post as a complimentary

unit to EOC, which will operate close to the disaster site and shall be linked directly with
the District Emergency Operations Centre. Concerned SDM shall be the nodal officer
from district administration responsible of coordinating with emergency response teams
at field level. The Incident Commander shall also appoint an administrative officer to
monitor and co-ordinate the activities of Incident Command Post. All information shall
be conveyed to the Collector from the SDM and administrative officer appointed at SOC.
The QRT unit of the respective vital departments would be responsible to execute
activities at disaster site, however the tasks would be controlled and coordinated from
EOC through nodal desk officers/ESF team leaders.

7.6 Overall Role of District Magistrate (Shahdara District)

The Dy. Commissioner/Magistrate (Shahdara) will be the focal point at the district level
for directing, supervising and monitoring relief measures for disasters and for
preparation of district level plans. He will exercise coordinating and supervisory powers
over functionaries of all the departments at the district level. During actual operations for
disaster mitigation or relief, the powers of all DCs/DM are considerably enhanced,

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generally, by standing instructions or orders on the subject, or by specific Governments

order, if so required. Sometimes, the administrative culture of the concerned state
permits, although informally, the DC to exercise higher powers in emergency situations
and the decisions are later ratified by the competent authority.

The Dy. Commissioner/Magistrate (Shahdara) will maintain the close liaison with the
central government authorities in the districts, namely army, air force and ministry of
water resources etc, who supplement the effort of the district administration in the rescue
and the relief operations. The Deputy Commissioner/Magistrate (Shahdara) will also
coordinate all voluntary efforts by mobilizing the non-government organizations capable
of working in such situations.

In the event of a serious disaster, the Dy. Commissioner/Magistrate (Shahdara) will have
sole right to appoint senior officers of any State Government Department, posted in the
district as ‘Field Relief Managers’ for monitoring and coordinating the relief operations in
the affected area.

7.6.1 Duties at the time of disaster

Maintenance of law and order; prevention of trespassing, looting, keeping roads

clear from sightseeing persons so that free movement of rescue vehicles is
assured, etc.
Evacuation of people
Recovery of dead bodies and their disposal
Medical care for the injured
Supply of food and water and restoration of water supply lines.
Temporary shelters like tents, metal sheds
Restoring lines of communications and information
Restoring transport routes
Quick assessment of damage and demarcation of damaged areas according to
grade of damage
Cordoning off of severely damaged structures that are liable to collapse during
aftershocks
Temporary shoring of certain precariously standing building to avoid collapse
and damage to other adjoining buildings.

7.6.2 Duties at post-disaster scenario

Particular attention is paid to women’s views in the assessment stage.

Women’s actual responsibility in domestic (in terms of household subsistence,
health, and child care) and production and economic activity beyond the
subsistence level are taken into account in determining the consultation process.
Women representatives are included at all level of planning, decision-making,
implementation, and evaluation.

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The particular constraints faced by households maintained by women are taken

explicitly into account in designing and implementing relief programmes.
Special attention is provided to unaccompanied women, lone parents and
widows. Issue of legal, sexual and physical protection are properly identified and
addressed.

7.7 Relief Measures

Once the rescue phase is over, the district administration shall provide immediate relief
assistance either in cash or in kind to the victims of the disaster. The DDMA
(Shahdara)/ESFs Shahdara shall enter in to pre-contract well in advance and procure
materials required for life saving. The office of Deputy Commissioner/Magistrate is
responsible for providing relief to the victims of natural & manmade disasters like fire,
flood, drought, earthquakes, riots, terrorist attacks, accidents etc. The scales for grant of
ex-gratia relief in various eventualities after Cabinet decisions No. 1005 of 31.10.2005 and
No. 912 of 11.09.2004 are as per details given below:

(i) Fire & Other Accidents (caused by individual or natural calamities):

a) Death (Major) : Rs. 2,00,000/- in each case
b) Death (Minor) : Rs. 1,00,000/- in each case
c) Serious Injury : Rs. 50,000/- in each case
d) Minor Injury : Rs. 10,000/- in each case
e) Orphaned children : Rs. 1,00,000/- in each case

(ii) Bomb Blasts, Communal Riots & Other Riots, Terrorist Attacks:
a) Death (Major) : Rs. 3,00,000/- in each case
b) Death (Minor) : Rs. 1,50,000/- in each case
c) Permanent Incapacitation : Rs. 1,50,000/- in each case
d) Serious Injury : Rs. 1,00,000/- in each case
e) Minor Injury : Rs. 10,000/- in each case
f)Orphaned children : Rs. 1,00,000/- in each case
(iii) Loss of Moveable Property (in riots):
a) Animals (Source of Income / livelihood) : Rs. 2,000/- each
b) Farm Animals : Cows, Buffaloes, Sheeps
c) Cart Animals : Hoses, Oxen, Camel
b) Rickshaw : Rs. 1,500/- each

(iv) Damage to residential unit (In riots / fire / natural calamities [other than
jhuggies]):

a) Total Damage : Rs. 50,000/-

b) Substantial Damage : Rs. 25,000/-
c) Minor Damage : Rs. 5,000/-

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(v) Damage to uninsured commercial property / commercial articles (In riots / fire /
natural calamities etc.):

50% of the loss up to a maximum of Rs. 1, 00,000/-.

(vi) Damage to Jhuggies (In case of fire / riots etc.):

Total damage of Jhuggies : Rs. 5,000/- in each case.

(Rupees Five thousand only)

The Divisional Commissioner’s Office, Delhi and District Offices each have been allotted
budget under their respective heads of Accounts - Major Head 2245 Relief on account of
Natural Calamities to meet the expenditure on payments of gratuitous relief, Tentage,
food etc. in cases of natural calamities like fire, bomb blasts, flood, earthquake, etc.

Further, powers to sanction of relief to the victims have already been delegated to all the
Deputy Commissioner/Magistrate, being Head of Department in all cases, in accordance
with the scale approved in the order dated 04.01.2012 to ensure timely disbursal of relief.

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CHAPTER 8
REHABILITATION AND RECONSTRUCTION
MEASURES
8.1. Reconstruction:

Refers to the full restoration of all services, and local infrastructure, replacement of
damaged physical structures, the revitalization of economy and the restoration of social
and cultural life. Reconstruction must be fully integrated into long-term development
plans, taking into account future disaster risks and possibilities to reduce such risks by
incorporating appropriate measures. Damaged structures and services may not
necessarily be restored in their previous form or location. It may include the replacement
of any temporary arrangements established as part of emergency response or
rehabilitation.

The following sectors can be vulnerable to disaster impact, and which, therefore, will
require rehabilitation and reconstruction inputs.
Buildings
Infrastructure
Economic assets (including formal and formal commercial sectors, industrial and
agricultural activities etc.)
Administrative and political
Psychological
Cultural
Social
Environmental

“The disaster scenario offers a range of opportunities for affected communities to

respond to the crisis, how community responds to a disaster and post disaster aid sets the
tone for the transition from disaster to development”. After earthquake in Latur, people
of that area started to monitor construction works, retrofitting of houses and behaved like
“community construction watch dogs” (IDR, Oxford, 2000).

As discussed earlier rehabilitation and reconstruction comes under recovery phase

immediately after relief and rescue operation of the disaster. This post disaster phase
continues until the life of the affected people comes to normal. This phase mainly covers
damage assessment, disposal of debris, disbursement of assistance for houses,
formulation of assistance packages, monitoring and review, cases of non-starters, rejected
cases, non-occupancy of houses, relocation, town planning and development plans,
awareness and capacity building, housing insurance, grievance redressal and social
rehabilitation etc.
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Post Disaster Reconstruction and Rehabilitation

Post disaster reconstruction and rehabilitation should pay attention to the following
activities for speedy recovery in disaster hit areas. The contribution of both government
as well as affected people is significant to deal with all the issues properly.
o Damage assessment
o Disposal of debris
o Disbursement of assistance for houses
o Formulation of assistance packages
o Monitoring and review
o Cases of non-starters, rejected cases, non-occupancy of houses
o Relocation
o Town planning and development plans
o Reconstruction as Housing Replacement Policy
o Awareness and capacity building
o Housing insurance
o Grievance redressal

8.2 Administrative Relief

The district is the primary level with requisite resources to respond to any natural
calamity, through the issue of essential commodities, group assistance to the affected
people, damage assessment and administrating appropriate rehabilitation and restoration
measures. The district level relief committee consisting of official and non-official
members including the local legislators and the members of parliament review the relief
measures. Shahdara district is sub-divided into 3 sub-division i.e. Shahdara, Seemapuri,
Vivek Vihar. The head of a subdivision is called the Sub-Division Magistrate (SDM) while
the head of a Tehsil is known as a Tehsildar. When a disaster is apprehended, the entire
machinery of the district, including the officers of technical and other departments,
swings into action and maintains almost continuous contact with each village in the
disaster threatened area.
8.3 Reconstruction of Houses Damaged / Destroyed

Houses should be reconstructed in the disaster hit areas according to the following
Instructions:
Owner Driven Reconstruction
Public Private Partnership Program (PPPP)
Under the PPPP the houses are reconstructed by the NGOs for the beneficiaries to
be registered in the joint names of the husband and wife.
All the houses should be insured.
Owner Driven Reconstruction
Financial, technical and material assistance provided by the government.
The designs for seismic reconstruction of houses provided by the government.

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The material assistance provided through material banks at subsidized rates.

Design of 20 model houses provided to the public to choose from with an option
to have one’s own design.

8.4 Military Assistance--If the district administration feels that the situation is beyond its
control then immediate military assistance could be sought for carrying out the relief
operations.

8.5 Medical Care--Specialized Medical Care may be required to help the affected
population. Preventive medicine may have to be taken to prevent outbreak of diseases.

8.6 Epidemics-- In the relief camps set up for the affected population, there is a likelihood
of epidemics from a number of sources. The strategy should be to subdue such sources
and immunize the population against them. The public health centers, health
departments can practice vaccination drives, public awareness to drink boiled water, use
chlorine tablets to purify the water sources.

8.7 Corpse Disposal--Disposal of dead bodies is to be carried out as a part of the

operation to prevent outbreak of epidemics. Minimum official requirements should be
maintained as it is a very sensitive issue. The following points may be considered by the
concerned authorities at the time of corpse disposal:-
1. Mass photographs of corpses,
2. Consent of the relatives or hand over to them
3. Make a panchnama of concerned localities.

8.8 Salvage--A major effort is needed to salvage destroyed structure and property.
Essential services like communications, roads, bridges, electricity would have to be
repaired and restored for normalization of activities.

8.9 Outside Assistance--During disaster situations, considerable relief flows in from

outside, thus there is an immediate need to co-ordinate the relief flows so that the
maximum coverage is achieved and there is no duplication of work in the same area.

8.10 Special Relief--Along with compensation packages, essential items may have to be
distributed to the affected population to provide for temporary sustenance.

8.11 Information--Information flow and review is essential part of the relief exercises.
Constant monitoring is required to assess the extent of damage, which forms the basis of
further relief to the affected areas.

8.12 Social Rehabilitation: Disabled persons

Artificial limbs fitted to affected persons.
Modern wheelchairs, supportive devices provided.
Children

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Orphaned children are fostered.

Day centers set up
Orphanages established.
Child help lines established.

Paraplegics
Pension scheme introduced for paraplegics.
Physiotherapy under continuous supervision of doctors.

Old Persons
Aged persons given pensions.
Old Age Homes established.
Women
Pension sanctioned.

8.13 Recovery
The long-term response plans are related with Recovery and Reconstruction activities on
one side and institutionalizing disaster management in district administration on the
other side. There are Standard Operation Procedures (SOPs) for the Emergency Support
Functions. In long term measures the following actions shall be undertaken duly:

1. Constitution of Emergency Support Functions, Disaster Management Teams,

Quick Response Teams, Field Response Teams
2. Refresher trainings for all such teams in a regular interval of time and exercise of
Mock Drills
3. Continuous awareness/sensitization programmes for the stakeholders and the
general Public.
4. Getting pre-contract with venders and merchant establishments to procure relief
materials in times of disaster

Most of the Line Departments in the District, Autonomous Bodies and Organizations are
part of the Emergency Support Functions. The action plans for ESFs for disaster
management are discussed in other chapter of the plan. The DDMA (Shahdara)/ESFs
shall ensure that these actions plans are updated bi annually and practiced through mock
drills and other activities in the district.
Recovery and rehabilitation is the final step. The incident Command System shall be
deactivated as the rehabilitation phase is over. Thereafter the normal administration shall
take up the remaining reconstruction works in the disaster-affected areas. These activities
shall be performed by the Working Group for relief and rehabilitation under the direction
of the DDMA (Shah.)/ESFs.

General Policy Guidelines adopted by DDMA (Shah.)

Rescue Operations

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After disaster immediately, the Dy. Commissioner (Shah.) would act as the focal point for
control and co-ordination of all activities. His/her responsibilities have been identified as
follow:

Get in touch with the local Army/ Navy/ Air Force units for assistance in rescue,
evacuation and relief;
He/she will have the authority to requisition resources, materials and equipment
from all the Departments/Organizations of the government and also from the
private sector;
He/she will have the power to direct the industry to activate their onsite and
offsite disaster management plans;
He/she will set up ‘Site Operations Centre’ (SOC) in the affected area with desk
arrangements;
He/she will authorize the establishment of transit and/or relief camps, feeding
centers and cattle camps;
He/she will send ‘Preliminary Information Report’ and ‘Action Taken Report’ to the
State Relief Commissioner and Divisional Commissioner;
He/she will authorize immediate evacuation, whenever necessary.

Traditionally, the concerned SDM office and local police station, both are the main
government agencies below the district level, which initiate trigger mechanism for
emergency operations in the event of major accidents / disaster threats. In view of
limited availability of resources for disaster management, below the district level, the
DDMP has not proposed any administrative structure for co-ordinated operation
during emergency. In the event of less serious disaster threat/accident, the SDM office
or police station would continue to initiate trigger mechanism and provide an
emergency response with the help of locally available resources. The DDMA on
receipt of information, from any of the two agencies, would take appropriate decision
to augment local resources and give appropriate instructions to the concerned
response agencies.

Relief & Recovery Coordination: (to and when be done by DDMA: District Magistrate
(DM) to announce what kind of support required from other agencies & when)
After the rescue phase is over, the district administration shall provide immediate relief
assistance either in cash or in kind to the victims of the disaster. The office of District
Magistrate is responsible for providing relief to the victims of either natural or human-
made disasters like earthquake, fire, flood, riots, CBRN, terrorist attack etc in the district.
1. The amount of resource material required to be mobilized as relief may be based
on the statistics of the intensity and spread of various disasters in the area in the
past disaster records.
2. Certain areas are prone to disaster and each time relief is provided, a number of
short-comings come to light; these become lessons to serve as inputs for future
planning of relief and rescue exercises.

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3. Short-term plans should be based on the declared vulnerability of the area to

particular types of disasters. Forecasts on future disasters should be usefully
interpreted in action plans on exercises which would be most required.
4. Short-term plans should incorporate suggestions and capabilities of all
departments concerned of the district/state, non-government organizations and
community based organizations. Therefore plans may be prepared by setting up
committees at appropriate level to incorporate their inputs.

Rehabilitation:

While rescue operations and relief measures take care of the immediate post disaster
situation, rehabilitation is a long drawn out measure.

Rehabilitation involves:-
Physical and economic rehabilitation of the affected population.
Restoration of community services- street lighting, water supply, scavenging,
schools and medical services.
Restoration of physical infrastructure-roads, public buildings, community centres
etc.
Restoration of private enterprises including farming activities.
Restoration of private residential buildings.
Helping organizing institutional finance in restoration work.
Medical rehabilitation of people seriously affected by the disasters.
Psychological rehabilitation of persons and families traumatized by the disaster.

Recovery Programme:

Short-term Plan:
In short term response rehabilitation is the final step. The incident command system shall
be deactivated as the rehabilitation phase is over. Thereafter the normal administration
shall take up the remaining reconstruction works in the disaster affected areas. These
activities shall be performed by the working group for relief and rehabilitation under the
direction of the DDMA.

Long-term Plan:
The situation may not always warrant long-term plans, but such plans should have the
ability to build a culture of disaster mitigation and be aimed at reducing vulnerability of
the area. As such any long-term plan should incorporate policy directives on
preparedness as well as post disaster reconstruction and rehabilitation phases (the later
as a follow up of the short-term contingency plans).
1. The foremost requirement for the preparation of a long-term plan is establishing its
need in an area. Need may be established on the basis of the vulnerability of the area
and the resource trade off between the cost of its implementation and other

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competing needs for overall development. In this context the long-term disaster
mitigation plan or rehabilitation plan as part of overall development plan becomes
significant.
2. In case of rehabilitation plan, the level of damage that has taken place in the
community decides whether long-term intervention is required or not. The strategies
of the rehabilitation would depend considerably on the damage assessment report.
3. A detailed survey of the community, which studies its needs and expectations in
detail and seeks out their traditions and customs which they would like to preserve,
has to be carried out. This would serve as an input in deciding an intervention
strategy that is acceptable to the community.
4. The long-term plan should seek an objective of achieving overall development and
satisfying basic needs-shelter, economic and social of the community. Reducing
disaster vulnerability should be a means to achieve the objective and not an end in
itself.
5. Long-term plans are resources intensive; many of the interventions decided therein
should be based on resources available. In many cases, where the need for
rehabilitation through relocation is established the same may not be implemented due
to non-availability of land.
6. Long-term plans may be implemented successfully only through partnerships with
NGOs and community participation. The involvement of these bodies should be
solicited at the outset itself while deciding the interventions required.

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CHAPTER 9
FINANCIAL RESOURCES FOR IMPLEMENTATION
OF DDMP
9.1 The Indian Context

In most countries where relief activity is primarily the responsibility of State/Provincial

Governments, assistance from the Federal/Central Government to the lower levels of
government is mostly in the form of case-specific grants/ reimbursement. These are
more in the nature of the NCCF scheme of our country and, in that sense, the CRF
scheme that provides for a structured fiscal transfer from the Central to State
Governments for the purpose of financing relief expenditure is unique. Through the
CRF scheme, successive Finance Commissions have built in the requirement of relief
expenditure financing in the overall scheme of fiscal transfers. In the case of the NCT of
Delhi, even calamity relief fund is not available. Fortunately, the concept is developing
such a way that the Planning Commission has conceptually agreed to have an exclusive
mechanism to fund and to monitor the financial arrangements of disaster management.

9.2 RECOMMENDATION BY 13TH FINANCE COMMISSION

The Thirteenth Finance Commission (2010-2015) has responded very positively to the
long pending request for greater allocation of fund for disaster management. The finance
commissioner suggested various recommendations to solve the issue in state and district
level.

Every state has a State Calamity Relief Fund (CRF) for immediate action after math of a
disaster. But in the case of the state of NCT of Delhi, there is no CRF. There is police
modernization fund, which is utilized mostly to modernize the police department to fight
against disaster.

An alternative mechanism is to be constituted in all the districts of Delhi to tackle the

disasters. As the 13th Finance Commission recommends it, District North East shall set
apart 10 % of its development fund for disaster preparedness and mitigation measures.
Every year, the annual allocation of 10 per cent will be a relief to the administration to
organize various disaster preparedness activities in the district. Similarly each line
department in the district shall allocate minimum 2 per cent to 10 per cent of its
developmental fund with the same purpose.

9.3 DISTRICT CALAMITY RELIEF FUND

Besides, the DDMA (Shahdara)/ ESFs Shahdara Delhi shall constitute a District
Calamity Relief Fund (DCRF). This amount shall be raised purely from the General
Public through donations. There can be a committee under the leadership of the District
Magistrate Shahdara, to operate the fund. Once the fund is created, every year the
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DDMA (Shahdara)/ ESFs shall prepare reports on the utilization of fund, disasters faced
in the previous financial year as well as potential programme planning for utilization of
this fund.

9.4 STATE ALLOCATIONS

As an alternative option, the DDMA (Shahdara)/ ESFs shall forward a request to the
Government of NCT of Delhi to grant 50 per cent of the targeted DCRF as one time
grant and a matching amount shall be collected from the general public through
donations.

Section 46 to section 49 of Disaster Management Act, 2005 seeks to provide for the
constitution of the following funds:

Section 46, Constitution of National Disaster Response Fund

Section 47, Constitution of National Disaster Mitigation Fund
Section 48, Seeks to provide for the establishment of State & District Disaster
Response Fund and Disaster Mitigation Funds.
Section 49, Seeks to enjoin upon every ministry or department of Government of
India to make provision of funds in its annual budget for the purposes of carrying
out the activities or programmes set out in its Disaster Management Plan.

9.5 DISTRICT ALLOCATIONS

The district authority gets 100% financial assistance from Govt. of NCT of Delhi for
carrying out various activities such as sensitization programmes, trainings, street plays,
mock drills etc.

The budgetary details of DDMA (Shahdara) for the year 2013-14 are as under:

Budget allocated Rs. 1,00,00,000/-

However, as per Section 48 of the DM Act 2005 the financial provisions are as under:

Establishment of funds by State Government –

1. The State Government shall, immediately after notifications issued for constituting
the State Authority and the District Authorities, establish for the purposes of this
Act the following funds, namely:-

a. The fund to be called the State Disaster Response Fund;

b. The fund to be called the District Disaster Response Fund;

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c. The fund to be called the State Disaster Mitigation Fund;

d. The fund to be called the District Disaster Mitigation Fund.

2. The State Government shall ensure that the funds established-

i. Under clause (a) of sub-section (1) is available to the State Executive Committee;
ii. Under sub-clause (c) of sub-section (1) is available to the State Authority;
iii. Under clauses (b) and (d) of sub-section (1) are available to the District Authority.
Other financing options for restoration of infrastructure/livelihoods.

Allocation of funds by Ministries and Departments –

As per Section 49 of the DM Act 2005 the financial provisions are as under:

1) Every Ministry or Department of the Government of India shall make provisions,

in its annual budget, for funds for the purposes of carrying out the activities and
programmes set out in its disaster management plan.

2) The provisions of sub-section (1) shall, mutatis mutandis, apply to departments of

the Government of the State.

Emergency procurement and accounting.

As per Section 50 of the DM Act 2005 the financial provisions are as under:

Where by reason of any threatening disaster situation or disaster, the National Authority
or the State Authority or the District Authority is satisfied that immediate procurement of
provisions or materials or the immediate application of resources are necessary for rescue
or relief,-

(a) it may authorise the concerned department or authority to make the emergency
procurement and in such case, the standard procedure requiring inviting of
tenders shall be deemed to be waived;

(b) A certificate about utilisation of provisions or materials by the controlling officer

authorised by the National Authority, State Authority or District Authority, as the
case may be, shall be deemed to be a valid document or voucher for the purpose
of accounting of emergency, procurement of such provisions or materials.

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CHAPTER 10
PROCEDURE AND METHODOLOGY FOR
MONITORING, EVALUATION, UPDATION &
MAINTENANCE OF DDMP
Authority for maintaining & reviewing the DDMP:

As per Section 31 of the DM Act 2005 there shall be a plan for disaster management for
every district of the State. As per Clause (2) of Section 31 of the DM Act 2005, the District
Plan shall be prepared by the District Authority, after consultation with the local
authorities and having regard to the National Plan and the State Plan, to be approved by
the State Authority.

As per Clause (4) of Section 31 of the DM Act 2005, The District Plan shall be reviewed
and updated annually. The copies of the District Plan referred to in sub-sections (2) and
(4) shall be made available to the Departments of the Government in the district. The
District Authority shall send a copy of the District Plan to the State Authority which shall
forward it to the State Government. The District Authority shall, review from time to
time, the implementation of the Plan and issue such instructions to different departments
of the Government in the district as it may deem necessary for the implementation
thereof.

Proper monitoring & evaluation of the DDMP:

The organizational structure suggested in DDMP will be based on following three

concepts:

Plans will work only in the case when present organizational structure is responsible
to its non-emergency duties i.e. if a job is done well everyday; it is best done by that
organization during emergency.
Crisis should be met at the lowest and most immediate level of government. Plans call
for local response supplemented if necessary, by the next higher jurisdiction.
Voluntary response and involvement of the private sector should be sought and
emphasized. The emergency management partnership is important to all phases of
natural and man-made disasters.

District Disaster Management Plan of the district shall be a public document. The DDMP
is the sum and substance of all the Horizontal and Vertical disaster management plans in
the district. Horizontal plans include plans prepared by line departments such as Delhi
Police, Delhi Fire Service, MCD, I & FC deptt, Civil Defence and other line departments
and the Vertical plans include Sub divisional plans, Community plans, School plans,

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Hospital plans, etc., at the lower level and state disaster management plan and National
disaster management plan at the higher level.

Preparation of the District Disaster Management Plan is the responsibility of the

District Disaster Management Committee of the district. The first draft plan is to be
discussed in the DDMA/DDMC and later the Chairperson of the DDMA/DDMC shall
rectify it.

The same procedure is to be followed in the updation of the plan document. The
District Disaster Management Plan is to be updated biannually by the District
Disaster Management Committee. In order to update the document, all vertical and
horizontal plans shall be collected and incorporated to the District Disaster
Management Plan (DDMP).
After each biannual updation of the District Disaster Management Plan (DDMP), a
version number shall be given serially. Copy of the updated document shall be
circulated to each stakeholder of disaster management in the district.

Post-disaster evaluation mechanism for DDMP:

Disasters are always unexpected. Each disaster causes huge loss of human lives and
property. And every disaster repeats after a particular interval. Also lessons learnt from a
particular disaster will help to plan for another potential hazard.

The DDMC Chairman shall make special arrangements to collect data on a particular
disaster irrespective of size and vulnerability. This post disaster evaluation mechanism
shall be set up with qualified professions, experts and researchers and the collected data
shall be thoroughly crosschecked and documented in the EOC for further reference. This
document shall be made with proper attention keeping in view the relief and
rehabilitation measures.

Schedule for updation of DDMP:

Besides the above procedure of updation of the DDMP, a regular data collection system
shall be set up at the district Emergency Operations Centre (EOC) and the data will be
verified and uploaded by the EOC in-charge under the supervision of Chairperson,
DDMC.

Uploading of updated plans at DDMA/SDMA websites:

District Disaster Management Plan of the district shall be a public document & should be
uploaded at the DDMA/SDMA websites under the supervision of the District
Information Officer.

Conducting of Mock Drills:

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As per Section 30 (2) (x) of DM Act 2005, the District Authority shall review the state of
capabilities for responding to any disaster or threatening disaster situation in the district
& give directions to the relevant departments or authorities at the district level for their
up gradation as may be necessary.

As per Section 30 (2) (xi) of DM Act 2005, the District Authority shall review the
preparedness measures & give directions to the concerned departments at the district
level or other concerned authorities where necessary for bringing the preparedness
measures to the levels required for responding effectively to any disaster or threatening
disaster situation.

Awareness Generation, prevention and mitigation measures, Training and Capacity

Development, Conduction of Mock Drills are vital activities to be covered under Pre
Disaster Phase of the Disaster Management Cycle. Mock-drills help in evaluating
response and improving coordination within various government departments, non-
government agencies and communities. They help in identifying the extent to which the
SOPs and Plans are effective and also aid in revising these if required. These drills
enhance the ability to respond faster, better and in an organized manner during the
response and recovery phase.

Drills/Simulations/Exercises are based on a set of assumptions about the circumstances

during a disaster:

A high level of tension and anxiety under which the concerned personnel
would operate both at the central and field levels
Highly unreliable information which requires critical assessment criticality of
time where rapid decisions must be taken.
Necessity for coordination among technical personnel and government officers,
who do not usually interact
Prominence of political and social factors in the aftermath of a disaster

The approach for conducting a mock-drill varies as per the complexity of scenario
depending upon the potential hazards, response system of the institution and the target
community. Therefore, to ensure proper implementation of a drill programme, roles and
responsibilities (SOPs) of the concerned personnel, departments, corporate bodies,
stakeholders, and mechanisms for conducting the drill should be delineated clearly.

Regardless of the size, complexity and risk involved in the implementation of the drill, an
effective drill/exercise programme should have the following essential elements as
prerequisites:

Emergency Response Plan: explaining institutional response structure,

emergency response functions and standard operating procedures for various
departments

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Team personnel at head quarter and field level trained on their standard
operating procedures
Trained quick response teams in various possible operations like search and
rescue, law and order, fire-fighting, medical, water arrangements, relief and
shelter and electricity restoration etc.
Updated database of resources, equipment and manpower available
Updated Emergency Directory with important contact details of members of
Incident Management Team and Emergency Response function
Mock-drill Scenario and detailed action plan for Mock-drill
Evaluation formats for concerned departments and definite criteria for
evaluation
Observers and Qualified evaluators

Lessons learnt from the actual drills and exercises would be useful to revise operational
plans and serve as a basis for the training of various stakeholders across different sectors.
The drills and exercises will help to -

Identify planning gaps

Revise SOPs to enhance coordinated emergency response
Increase public awareness and community readiness
Enhance capacities of professionals, departments and trained volunteers
Test plans and systems in simulation exercises

Monitoring & gap evaluation:

The District Authority shall check whether all the personnel involved in execution of
DDMP are trained & updated on the latest skills necessary in line with the updated plans.
As per Section 30 (2) (xii) of DM Act 2005, the District Authority shall organize &
coordinate specialized training programmes for different levels of officers, employees &
voluntary rescue workers in the district.

Plans of Major Accidental Hazard Units ;

India has traditionally been vulnerable to natural disasters on account of its unique geo
climatic conditions and it has, of late, like all other countries in the world, become equally
vulnerable to various man-made disasters. Nuclear, Chemical and radiological
emergencies as one such facet of man-made disasters are of relevance and concern to us.
Any radiation incident resulting in or having a potential to result in exposure and/or
contamination of the workers or the public in excess of the respective permissible limits
can lead to a nuclear/radiological/Chemical emergency.

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CHAPTER- 11
COORDINATION MECHANISM FOR
IMPLEMENTAION OF DDMP
11.1 Introduction

There are a number of participants in a typical disaster relief operation. Participants may
include; national government, local government, national and international humanitarian
organizations, expert and volunteer rescue teams, third-party logistics providers,
suppliers of goods used for disaster relief, and the affected people.

11.2 Department wise role of Primary and Secondary agencies

11.2.1 SDMC

SDMC will be involved in the following activities:

Search and Rescue operations

Providing Temporary Shelters
Public Information
Relief Distribution
Construction materials
Restoration of infrastructure

11.2.2 DDA

DDA will be involved in the following activities:

Providing Temporary Shelters

Construction materials
Restoration of infrastructure

11.2.3 Fire Services

Fire will be involved in the following activities:

Search and Rescue operations

Evacuation
Disposal of Dead (as per customs)
Public Information

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11.2.4 PWD

PWD will be involved in the following activities:

Construction materials
Restoration of infrastructure
Providing temporary shelters

11.2.5 Civil Defence

Civil Defence and Home Guards will be involved in the following activities:

Cordoning of area
Search and Rescue operations
Evacuation
First Aid operations

11.2.6 Home Guards

Providing Temporary Shelters

Relief Distribution
Reception/ Information Centres

11.2.7 Department of Health

Department of Health will be involved in the following activities:

Medical aid (Treatment of injuries and surgical operations)

Health and sanitation
Disposal of Dead ( as per customs)

11.2.8 Irrigation and Flood Control

Irrigation and Flood Control Department will be involved in the following activities:

Construction materials
Restoration of infrastructure

11.2.9 MTNL

MTNL will be involved in the following activities:

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Communication
Reception/ Information Centres
Restoration of infrastructure

11.2.10 Delhi Jal Board

Delhi Jal Board will be involved in the following activities:

Drinking Water arrangements

Restoration of infrastructure

11.2.11 Delhi Transport Corporation

Delhi Transport Corporation will be involved in the following activities:

Provision of vehicles
Transportation of materials, manpower etc

11.2.12. BSES/NDPL

BSES will be involved in the following activities:

Restoration of infrastructure
Provision of power

11.2.13 CATS

CATS will be involved in the following activities:

Emergency ambulance services round the clock through trained paramedics who
will be mainly performing following functions:
Assessing the patients
Resuscitation
Stabilizing that includes clearing airway, control of bleeding and circulation,
splintage etc
Rushing the patient to the suitable hospital
Paramedic services in case of disasters
Training of the public, students and others in emergency first aid
Maintaining round the clock control room, wireless connectivity with CATS
control room numbers: 102/1099/23861102/23860160

11.2.14 Red Cross

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Red Cross will be involved in the following activities:

Providing Temporary Shelters

Medical aid (Treatment of injuries and surgical operations)
Health and sanitation
Relief Distribution

11.2.15 St. John Ambulance

St. John Ambulance will be involved in the following activities:

Providing first aid training

Ambulance services
Relief Distribution

11.2.16 I & PR Department

I & PR will be involved in the following activities:

Public Information
Communication
Reception/ Information Centres

11.2.17 Army and NCC

Army will be involved in the following activities:

Search and Rescue operations

Evacuation
Traffic Management and Security of properties
Temporary Shelters
Disposal of Dead
Relief Distribution
Relief Supplies

11.2.18 Air Force

Air Force will be involved in the following activities:

Search and Rescue operations

Aerial Reconnaissance
Evacuation
Disposal of Dead

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Relief Distribution
Relief Supplies
Restoration of infrastructure

11.2.19 NGOs/ RWAs and NYKS

Emerging trends in managing natural disasters, have highlighted the role of non-
governmental organizations (NGOs) as one of the most effective alternative means of
achieving an efficient communications link between the disaster management agencies
and the effected community. In typical disaster situation, they can be of help in
preparedness, relief and rescue, rehabilitation and reconstruction and also in monitoring
and feedback. The role of NGOs is a potential key element in disaster management. The
NGOs operating at grassroots level can provide a suitable alternative as they have an
edge over governmental agencies for invoking community involvement. This is chiefly
because, the NGO sector has strong linkages with the community base and can exhibit
great flexibility in procedural matters vis-a`-vis the government.

EDMC Disaster Management Centre: It is located at Road No.-29, Baba Ramdev

Marg near EDMC Cement Godown, Raghuvir Nagar, New Delhi-58 and Gazipur,
Shadara South. For details please refer Annexures.

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Chapter 12
Standard Operating Procedures (SOPs)
Introduction

Disasters lead to loss of human lives on a large scale. If a formalized and timely response
does not take place, the death toll can increase immensely. Therefore each district in
coordination with the State formulates a District Response Plan consisting of 11
Emergency Support Functions(ESFs) related to Communication, Search and Rescue,
evacuation, law and order, medical response and Trauma Counseling, water supply,
electricity, warning and transport etc. All of these emergency functions consist of
emergency plans that would be activated at the time of emergency.
The ESFs document outlines the purpose, scope, organization setup and Standard
Operating Procedures (SOPs) for each function of operation that is to be followed by the
respective ESF agencies when the Incident commander activates the response plan.
Standard Operation Procedures (SOPs) provides a basic concept of the operations and
responsibilities of Disaster Management Team, Nodal and Secondary agencies.

ESF Response Actions, Organisational Setup and Inter-relationships

The Response plan establishes an organised setup to conduct ESF operations for any of
the Natural and Manmade Disasters. It outlines an implementing framework of sharing
resources as per the requirement within National and State level department will be
engaged to support during an emergency situation. The Response Plan has structured the
response of all line department i.e. primary and supporting departments to be organized
and function together with grouping capabilities, skills, resources, and authorities across
the State and district Government with the ESF plan. The plan unifies the efforts of State
Departments and supporting agencies to be involved in emergency management for a
comprehensive effort to reduce the effects of any emergency or disaster within the state.

The ESF activates under the guidance of Incident Commander (District Magistrate/
Additional District Magistrate) who is also a head of Incident Command System (ICS).
Under the ICS a team of 11 ESFs nodal officers works together also called as Disaster
Management Team (DMT). DMT would also be constituted at District level with district
level nodal officers. The members of Disaster Management team would also heads
primary agency and simultaneously coordinate with the secondary agencies. Each of the
primary and secondary agencies would also comprise of quick response team trained to
carry out their functions at the response site. The success of ESF will be of critical
importance and would reflect in the lives saved in the golden hour. Below a list of ESFs
has been given which will activate at district level during emergency situation.

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Table 8: ESFs Activated at the Time of a Disaster

Nodal Agency/
ESF Function Supporting Agencies
Officer
private telecom service operators,
ESF1 Communication MTNL
mobile phone services operators
Delhi Police, Delhi fire Service,
Department of
ESF2 Evacuation Directorate of Health Service and
Revenue
Civil Defence etc
Department of Revenue, Delhi
Search and
ESF3 Delhi Fire Service Police, Civil Defence and Directorate
Rescue
of Health Services..
Home guards, central paramilitary
ESF4 Law & order Delhi Police
forces etc
Medical Response CATS, EDMC, DGHS (Central
State Health
ESF5 and Trauma Govt), Indian Red Cross, Civil
Department
Counseling Defence, Delhi Fire Service
EDMC, NDMC, CGWC, CWC,
ESF6 Water Supply Delhi Jal Board
Irrigation and Flood Control.
Department of Revenue, Urban
Relief (Food and Department of Food
ESF7 Development, EDMC, PWD/CPWD,
Shelter) and Civil Supplies
MES, HUDCO, DDA
Equipment
support, debris NDMC, PWD, CPWD, Cant Board,
ESF8 EDMC
and road Military Engineering Services
clearance
Department of Information and
Help lines, Publicity, MTNL, AIR,
Department of
ESF9 warning Doordarshan, UNI, Press
Revenue
dissemination Information Bureau, Press Trust of
India, PTI
ESF10 Electricity Secy. Power TRANSCO, BSES, NDPL, DERC
DTC, DMRC, Northern Railways,
ESF11 Transport Secy. Transport Civil Aviation, PWD, EDMC and
Civil Defence etc.

All ESFs have to assist the Incident Commander i.e. Additional District Magistrate at
State level as per their assigned duties described in the SOP’s. A detailed organisational
setup of all ESFs and team leaders has been given below.
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ESF - 1 Communications:

Background:
The communication ESF is primarily responsible for restoration of communication
facilities. The ESF on Communication should ensure the smooth flow of information that
can cater to the outreach in a time-sensitive manner at state level in response efforts.
Situation Assumptions:
There would be a congestion in the network because of increased calls to control
rooms due to panic created in the community.
The initial reports on damage may not give a clear picture of the extent of damage to
communication network.
The affected site may cut off from the state control rooms and the officials on site and
find difficulty in communicating to the District/State EOC.

Nodal agency at state level: Mahanagar Telephone Nigam Ltd. (MTNL)

Suggested supporting agencies: NIC, Revenue wireless, Ham Operators, Private tele-
communication service operators and mobile phone services operators

SOPs for Nodal Agency:

Team leader (TL) of Communication ESF will activate the ESF on receiving the
intimation of occurrence of the disaster from the State EOC.
TL would inform Nodal Officers (NOs) of support agencies about the event and ESF
activation.
TL would establishes contact with the district EOC for First Information Report
TL requests for reports from local ESF contact persons (this would be the local office
of ESF Nodal Agency) to understand the current situation and action taken
Based on information given by the supporting agencies, TL decides on the need to
launch an assessment mission to estimate the extent of damage to telecom services
and network as well as to come up with possible arrangements to establishing reliable
and appropriate network.
TL communicates situation to supporting agencies and also requests to provide
details on the status of equipment and infrastructure in the affected area(s).
TL informs the Incident Commander on the status of telecom services.
TL works out a plan of action for private telecom companies and convenes a meeting
of all ESF members to discuss and finalise the modalities.
TL issues orders to establish systems and reports to State and District EOCs on the
action taken. New phone numbers and details of contact persons would also be
communicated. If required mobile exchanges would be deployed.

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TL gets the temporary telephone facilities established for the public. Prior information
on this would be announced through media
HAM radio operators would be informed about the current requirements and
coordination mechanisms shared.
TL monitors the situation and arranges emergency staff required to operate
established systems.
TL sends the District Quick Response (SQR) team at the affected site with the required
equipments and other resources.

SOPs for Quick Response Team on Communication

The QRT (Quick Response Team) members will reach to the nodal office as soon as
they will get instructions from the TL.
Once the QRTs receive any intimation from the nodal officer to reach at the site they
would rush to the site.
At the emergency site QRT members will take stock of the situation from the IC and
would also know about their counter parts.
QRTs would assess the ground situation and would send sectoral report to the State
ESF agency. A sectoral report would contain following contents:
o An assessment of overall damage, listing specifically:
o Overhead route damage (in miles/kilometres).
o Cable damage (in yards/meters).
o Specific equipment damaged.
o Establish a temporary communication facility for use by the public
Identify requirements of manpower, vehicles and other materials and equipments
Give priority and concentrate on repairs and normalization of communication system
at disaster affected areas.
o Begin restoration by removing and salvaging wires and poles from the roadways
with the help of casual labourers.
o Carry out temporary building repairs to establish a secured storage area for the s
equipments and salvaged materials.
o Report all activities to head office
o Begin restoration by removing and salvaging wires and poles from the roadways
through recruited casual labourers.
o Establish a secure storage area for incoming equipments and salvaged materials.

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Supporting Agency: MTNL

OFFICE OF THE DEPUTY COMMISSIONER(NORTH-EAST)

Government of NCT

Name of the department & Sub Division MTNL SHD & YVR

List of designated officers of Field/Regional offices

Field Field OfficerName/Designation/office Phone with STD Code & Area

Office address/residential address Email address

Shahdara Sh. Davinder Singh (O) 011-22572323 Full MTNL Area of

& AreaManager(SHD) ® 011-22595073 SHD and Yamuna
Yamuna (O) DDA Mkt, H-Pocket Dilshad Garden (Fax)-011-22571900 Vihar
Vihar ® Flat No. 335C, Pkt-J&K Dilshad Garden, (M) 9868137824
Area Delhi-110095 E-mail [email protected]

Shahdara Alternate Team Leader For Shahdara Area O) 011-22573131- 22584545 Delhi area
Area Sh. Dhyan Singh ® 011-22817989 surrounded with in
DE(FRS)SHD (Fax)-011-22580000 Gokulpur drainage
(O) Telephone Exchange Dilshad Garden (M) 9013132281, left bank and
®B-530/MIG DDA FLATS, East of Loni Road 9013134700 Shahdara- Ghaziabad
Delhi-110093 E-mail [email protected] Railway line

OFFICE OF THE DEPUTY COMMISSIONER(NORTH-EAST)

Government of NCT

Name of the department & Sub Division MTNL SHD & YVR

S. No Men/Material/equipment/services Qty in Nos. Qty in WT/VOL Availability location

1 Manpower
Person from division field offices 8 Shahdara
4 Yamuna Vihar

2 Services Restoration Of communication services

3 Material
Dropwire 200mts

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PVC Cable 50mts

(atleast 4 pairs)

4 Equipment
Instruments 2
Land/line

Instruments Dolphin 6

ESF - 2 Evacuation:

Background: The ESF on evacuation is primarily responsible for establishing evacuation

plans, identification of fastest evacuation routes and alternate routes and coordinating
evacuation logistics during field operations.

Situation Assumptions
Most of the buildings would be damaged and would not remain serviceable.
Many structures would be damaged and there would be an urgent need to evacuate.

Nodal agency at state level: Department of Revenue

Suggested supporting agencies: Delhi Police, Delhi fire Service, Directorate of Health
Service and Civil Defence, NCC, Army etc

SOPs for Nodal Agency:

Team leader (TL) of Evacuation ESF would activate the ESF on receiving the warning
of the disaster from State EOC.
TL would inform Nodal Officers (NOs) of supporting agencies about the event and
ESF activation.
TL will direct the QRTs to be deployed at the affected site.
TL will gather information on availability of predefined evacuation routes.
Where the predefined evacuation routes are not available, the nodal officer would
coordinate through State EOC with other ESFs nodal officers and the support
agencies about clearing of routes and identifying alternate routes.

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SOPs for Quick Response Team on Evacuation

The QRT members will reach the nodal office as soon as they get instructions to do so
from the TL.
Once the quick response teams receive an order from the nodal officer for reaching
the site they would rush to the site.
On reaching at the site the QRT members will take stock of the situation from the
Incident Management Team at the site and their counter parts.
The quick response teams with the help of local task forces will start evacuating
peoples to safe shelters or open areas.
The QRT members should concentrate more on evacuation in areas that have been
worst affected by the disasters.
Reporting about all the activities to head office

Supporting Agency: Civil Defence – DCD Shahdara District Delhi will provide
emergency support to the office of the District Magistrate (Shahdara) in the event of
natural or man-made disasters in regard to the following:

Name
S. No. Rank Contact No. / Email ID
Sh. Pramod
District In-Charge Civil 9810253109
1. Kumar Gupta Defence (Nodal Officer) [email protected]

Sh. Nirmal
2. Gupta Sr. Chief Warden 9911989808

Sh. L.S. Rawat

3. Chief Warden 9810758082
M.S
Shakuntala
4. Addl. Chief Warden (L) 9910624113
Sharma

Sh. Rajesh
5. Aggarwal Dy. Chief Warden (HQ) 9818160606

Sh. Shri
6. Prakash Dy. Chief Warden 9013300502

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ESF - 3 Search and Rescue:

Background: Search and Rescue operations are one of the primary activities taken up in a
post disaster situation. The promptness in these operations can make a remarkable
difference in the amount of loss of life and property.

Situation Assumptions
Local community task forces will initiate search and rescue at residential level
Spontaneous volunteers will require coordination
Access to affected areas will be limited.
Some sites may be accessible only through air routes only

Suggested Nodal Agency: Delhi Fire Service

Support agency: Department of Revenue, Delhi Police, Army, Civil Defence and
Directorate of Health Services.

SOPs for Nodal Agency

IC will call the TL of Primary Agency and get the ESF activated.
TL of primary agency will call nodal officers of supporting agencies.
TL would activate the State Quick Response Team.
Quick Assessment of the S& R operations through Aerial surveys
Assessments of the specific skill sets and the other equipments required.
Using IDRN network to check and map the availability of resources in and round the
disaster site.

SOP for Quick Response Team on Search & Rescue

Assessment of damage (locations, number. of structures damaged, severity of
damage)
The QRTs will be deployed at the affected site.
Enlisting the types of equipment required for conducting the S&R
QRTs will report the situation and the progress in response activities to the respective
EOCs.

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Supporting Agency: Delhi Fire Services

Delhi FIRE SERVICE

(Govt of N.C.T of Delhi)
Office of Divisional officer (ED)
District – Shahdara

DEPARTMENT - DELHI FIRE SERVICE

Delhi Fire Service, Near Super Bazar, GNCTD, C.P., New Delhi

Name Designation Phone / Fax Mobile

23414000
Sh. Atul Garg Director 9810705870
(F: 23412593)

23414250
Rajesh Pawar Chief Fire Officer 9868116052
(F: ) 23412593

23414250
Dy. Chief Fire
Sh. Sunil Choudhary 9811338552
Officer. (Shah.)
26189168

Mandawali Fire Station,

I.P. Extension, Delhi

22530717
Sh. F. Brown Divisional Officer
9871755306
([email protected]) (NE)
22726236

Sh. Nagendar 22721190

ADO 9868332111
22417747

Geeta Colony Fire Station- 22513330

Sh. Nagendar ADO 22513330 9868332111

22594700
Tahirpur Fire Station

22815612
Gokulpur Fire Station

22323322

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Shahdara Fire Station

Shastri Park Fire Station 22853933

CBD Ground, Shah,

22392230
vishwas Nagar

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S.No. TYPE OF CALL UNITS FOR TURN OUT INCHARGE

1. ELECTRICITY POLE/ 1-MC(BACK PACK)if available 1- SUB OFFICER

METER BOARD 1- WATER TENDER

2. SPECIAL JOB 1- WATER TENDER/WATER BOUSER 1-LEADING FIREMAN/

SUB OFFICER

3. ANIMAL 1- WATER TENDER 1-LEADING FIREMAN/

SUB OFFICER

4. FIRE IN HOUSEHOLD 1-MC(BACK PACK)if available 1-STATION OFFICER/SUB

ARTICLE 2- WATER TENDER OFFICER

5. BOMB/ HOAX CALL 1-MC(BACK PACK)if available 1- SUB OFFICER/

1- WATER TENDER LEADING FIREMAN

6. BOMB BLAST 2- WATER TENDER ASSITT DIVISIONAL

2- WATER BOUSER OFFICER

7. MOCK DRILL 1- WATER TENDER/ WATER BOUSER 1-SUB OFFICER/ STATION

OFFICER(AS DESIRED BY
COMPETENT
AUTHORITY)
8. STAND-BY 1- WATER TENDER 1-SUB OFFICER

9. STAND –BY 1- WATER TENDER 1- SUB OFFICER/

AGAINST PAYMENT LEADING FIREMAN

10. HARVEST CALL 1- WATER TENDER 1-STATION OFFICER/SUB

1- WATER BOUSER OFFICER

11. ROAD ACCIDENT & 1-WATER TENDER/RESCUE 1-STATION OFFICER/SUB

LIFT RESCUE RESPONDER OFFICER
CATS AMBULANCE
12. TERRORIST ATTACK 2- WATER TENDER 1-DIVISIONAL OFFICER
2- WATER BOUSER 2-ASSITT DIVISIONAL
1-MOTOR PUMP OFFICER
1-RESCUE RESPONDER
CATS AMBULANCE
13. HOUSE COLLAPSE 2-WATER TENDERS 1-ASSISTANT DIV.
1-RESCUE RESPONDER OFFICER
1-CATS AMBULANCE 2-STATION OFFICER

14. DROWNING RESCUE 1-WATER TENDERS/BOAT 1-STATION OFFICER/SUB

EMERGENCY TENDER OFFICER

NOTE In addition to above more Emergency/Rescue Vehicles and Senior Officers Can be
responded from other Fire Station of Delhi if needs arise.
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ESF - 4 Law and Order:

Background: The ESF on Law and Order maintains the law and protects the property and
valuable commodities. It is mainly responsible to control crowd and avoid riots
situations.

Situation Assumptions
There would be panic and people will gather at a place.
The crowds may go out of control.
Riots may also take place.

State Nodal Agency: Delhi Police Service

Suggested Support Agencies: Civil Defence and Home guards, Central Paramilitary
Forces, Army etc

SOPs for Nodal Agency

IC will call the TL of Primary Agency and get the ESF activated.
TL of primary agency will call nodal officers of supporting agencies.
TL would activate the State Quick Response Team.
The QRTs will be deployed at the affected site.
Cordoning of area to restrict movement of onlookers, vehicular and pedestrian traffic
should be done.
Any additional requirements at site to be taken care of.

SOP for Quick Response Team on Law and order

Quick assessment of law and order situation in affected areas
Support and coordinate with Local Administration
Prepare updates on the law and order situation every 4-6 hours and brief the
authorities
Controlling situations like rioting and looting, and cordon off sensitive areas
QRTs will guide property and valuables in affected areas.
Control and monitor traffic movement.
QRTs will provide diversion of traffic on alternate routes as and when it is necessary.
The QRTs will also provide information about traffic flow along various corridors,
especially heavy traffic or congested roads.
QRTs will communicate to police control rooms, details on the field activities
including deployment and reinforcement of staff and resources and communicate
nature of additional requirements.

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ESF -5 Medical Responses and Trauma Counseling:

Background: The ESF on Medical Response and Trauma Counseling will look after
emergency treatment for the injured people immediate after the disaster take place.

Situation Assumptions
Emergency Medical services will be required by affected population
Likely outbreaks of epidemic diseases after the disaster.
Hospital services would be affected

Suggested Nodal Agency: State Health Department

Suggested Support Agencies: CATS, MCD, DGHS (Central Govt), Indian Red Cross,
Civil Defence, Delhi Fire Service

SOPs for Nodal Agency

IC will call the TL of Primary Agency and get the ESF activated.
Team leader (TL) of primary agency will call nodal officers of supporting agencies.
In coordination with the transportation ESF, it will ensure a critical number of
medical professionals to be reached at the site including specialists from other states.
If temporary housing arrangements are being made for the affected population, the
ESF must ensure high standards of sanitation in settlements in order to reduce
epidemic outbreak.
Ensuring the provision and continuous supply of medical facilities (medicines,
equipments, ambulances, doctors and manpower etc) required at the disaster affected
site and the hospital health centers catering to disaster victims.
In case of orthopedic care required in disasters like earthquakes the immediate
response would have to be complimented by a follow up treatment schedule for a
majority of the patients in/ near their place of residence.
Trained professionals should be mobilized by psychosocial support.
Ensuring setting up of temporary information centers at hospitals with the help of
ESF through help lines and warning dissemination system.
TL will coordinate, direct, and integrate state level response to provide medical and
sanitation health assistances.
On the recommendations of the EOC, the TL also responsible to :
Send required medicines, vaccines, drugs, plasters, syringes, etc.
Arrange for additional blood supply. Send additional medical personnel equipped
with food, bedding and tents etc.
Send vehicles and any additional medical equipment.

SOP for Quick Response Team (QRT) on Medical Response and Trauma Counselling
QRTs will provide situation and progress report s on the action taken by the team to
the respective EOCs

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QRT’s will assess type of injuries, number of people affected and possible medical
assistance needs
QRTs will ensure timely response to the needs of the affected victims such as:
Establishing health facility and treatment centers at disaster sites.
Providing medical services as reported by the District Civil Surgeon with
District Control Room.
Procedures should be clarified in between:
o Peripheral hospitals
o Private hospitals
o Blood banks
o General hospitals and
o Health services established at transit camps, relief camps and affected
villages.
QRTs should maintain check posts and surveillance at each railway junction, ST (full
form) depots and all entry and exit points from the affected area, especially during
the threat or existence of an epidemic.

Supporting Agency: Health Department

1. Institute of Human Behaviors and Allied Science (IHBAS), G.T. Road, Dilshad
Garden, Delhi-110095
Contact No: 91-11-22583056,22583322 (Ext. 662), FAX: 91-11-22583589, Mobile:
7859804943
Email: [email protected], [email protected] [email protected]
Website: ihbas.delhigovt.nic.in

Brief Information:
Type of Institute : Neuropsychiatric Institute
Number of Beds : 336
Number of Beds in the emergency : 10
Number of extra beds in emergency room for crisis situation (Beds / Trolley
Beds) : 10
Possible crisis expansion of beds (Surge Capacity) : 50 (Vacant beds
in the wards)

Alert Code for Various Disasters:

Code Black : Bomb threat, Physical threat & Earthquake
Code Red : Fire
Code Yellow : External Disaster

List of Ambulance Services:

IHBAS has two patient transport ambulances with basic facilities.
CATS (01 ACLS & 02 BLS Ambulances) on shared basis.

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Institute also has one transport ambulance under Mobile Mental Health Unit
(MMHU).
IHBAS also has plans of procurement of two BLS ambulances of its own which
is currently in process.
IHBAS has two transport ventilators and two transport monitors available
which will be used in case of disaster to transport patients.

Blood Banks:
Regional Blood Transfusion Centre, GTB Hospital is the regional blood bnak
with component separation facility. IHBAS has blood transfusion facility and
Blood Storage Unit under Neuropathology department of the institute to help
suffice the need.

Contingency Planning:
A team of “Quick Responders” is designated for any unforeseen event:

S. No. Name of Office / Designation Contact No.

1. Senior Residents on Duty:
Neurosurgery 9868396847
Neurology (DMO) 9868396844
Psychiatry (DMO) 9868396841

S. No. Name of Office / Designation Contact No.

2. Senior Residents and Technicians of Neuro-anaesthesiology:
Mr. Anshul Kumar, Technician 9811221697
Mr. Shahid, Technician 8010165872
Mr. Binod, Technician 9818981308
3. Nursing Supervisor 9868396869
Supervisors of Security and
4. Housekeeping Intercom – 247

Supervisors Housekeeping Intercom – 364/365

5.

Electrician on Duty and Junior

Intercom – 235
6. Engineer (Electrical)

Civil Maintenance Staff and Junior

Intercom - 250
7. Engineer (Civil)

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Contact Numbers of OICs & HODs :

Name of the
S. No. Section Officer In-Charge Second Officer In-Charge

Name & Contact Name & Contact

- -
Designation No. Designation No.
Dr. Suman
Dr. U.K. Sinha,
OT & Day Kushwaha,
1. Assoc. Prof. 9868396809 9868396814
Care Centre Assoc. Prof.
(Clinical Psy.)
(Neurology)
Reception, Dr. Rajesh
Dr. Manoj
OPD & Kumar, Asstt.
2. 9868396819 Kumar, Asstt. 9868396888
Public Prof.
Prof. (Psychiatry)
Grievance (Psychiatry)
Dr. Deepak Dr. M.K. Jain,
Hostel No. 1 Kumar Jha, Asstt. Prof.
3. A) 9868396813 9868396824
(SR Hostel) Asstt. Prof. (Neuro-
(Psychiatry) anaesthesia)
Hostel No. 2
Dr. Ishita Pant, Mr. Ravi Kishan
(JR & M
3. B) Asst. Professor 9868396863 Jha, Pshychaitric 9868396878
Phil) of Pathology Social Worker

Hostel No.
Mr. Anil
3(Nursing Ms. Pushpa Rai
3 C) Kumar RAi, 9868396858 -
Hostel) Nursing Sister
ANS

News Dr. Sarabjeet Dr. Rachna

Bulletin, Khurana, Asstt. Agarwal, Assoc.
4. 9868396823 9868396820
Annual Prof. Prof.
Report (Epidemiology) (Neurochemistry)

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Supporting Agency: Delhi Health Service

Name of the Agency: O/o CDMO, DHS (Shahdara District)

Subject: EMERGENCY SUPPORT FUNCTIONS (ESF) PLAN

1. Dr. Rajesh Kumar, CDMO (SHAHDARA) will provide emergency support to the office of the
District Magistrate (Shahdara) in the event of natural or man-made disasters in regard to the
following:-
(a )Primary Health Services

2. Nodal Officers & Team Leaders:- The details of Nodal Officer and the Alternate Nodal Officer
for the purpose of coordinating Emergency Support Functions with office of the District
Magistrate (Shahdara) along with the details of the Team Leader and the Alternate Team Leader
are as under:-
Name / Designation/Officer Address/Residential Address Phone Nos.
Nodal Officer
Dr. Sandeep Gautam, CDMO (Shahdara District) (O) 011-225835683
O: O/o CDMO(Shahdara), A-14, G-1 DDA FLATS DILSHAD GARDEN (M) 8745011243
DELHI-110095
R: D-11, IInd Floor- D-Block Dilshad Colony Delhi-95
Alternate Nodal Officer
Dr. S.K. Nayak, CDMO (Shahdara District) (O) 011-22135083
O: O/o CDMO(Shahdara), A-14, G-1 DDA FLATS DILSHAD GARDEN 22582302
DELHI-110095 (M) 8745011008
R: 10 # C Pocket-A, Dilshad Garden Delhi-95
GTB HOSPITAL (Nodal Officer)
Dr. Sunil Kumar, Medical Director, GTB Hospital (O) 011-22581730
O: Dilshad Garden, Delhi-110095 (M) 9868399799

Alternate Nodal Officer

Dr. Rajesh Kalra, H.S II. & HOD, GTB Hospital O) 011-22581732
O: Dilshad Garden, Delhi-110095 (M) 9868399512
(R) 012024902406
Hedgewar Hospital (Nodal Officer)
Dr. Sushil Kumar Medical Suprintendent, Hedgewar Hospital O) 011-22395155
O: Dr. Hedgewar Arogya Sansthan, GNCT of Delhi, Karkardooma, Delhi- 22393150
110032 (M) 9582500312
R: 397, Jagrati Enclave, Delhi-92
Alternate Nodal Officer

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Dr. S.P. Kalra Addl. Medical Suprintendent, Hedgewar Hospital O) 011-22301314

O: Dr. Hedgewar Arogya Sansthan, GNCT of Delhi, Karkardooma, Delhi- (M) 9711806523
110032
R: 17/15, Rajpur Road, Delhi-54
Swami Dayanand Hospital(Nodal Officer)
Dr. Ashiko, Addl. Medical Suprintendent, SDN Hospital (O) 011-22582512
O: Swami Dayanand Hospital, Dilshad Garden, Delhi-95 (M) 9868086755

Alternate Nodal Officer

Dr. Ashiko, Addl. Medical Suprintendent, SDN Hospital O) 011-22314029

O: Swami Dayanand Hospital, Dilshad Garden, Delhi-95 (M) 9868086755

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STANDARD OPERATION PROCEDURE (SOP)

NODAL AGENCY : DELHI POLICE

WORK : TO MAINTAIN LAW AND ORDER

Nodal Officer : DCP/ North-East district

: (M) 9818099043
: (O) 22131049, (F) 22131059

Alternate Nodal Officer : Addl. DCP-I/North-East District

: (M) 9818099063
: (O) 22131056 (F) 22131042

: Addl. DCP-II/North-East District

: (M) 8750871767
: (O) 22131048, (F) 22131047

SUPPORT AGENCIES : Home Guards, Civil Defence, Army, Home Reps, CPMF
ROLE: The Emergency Support Functions will be activated during any Disaster to maintain
Law & Order situation/protection of property and valuable commodities. The main responsibility
of Police is to control crowd and avoid riots situations.

ACTION PLAN

Response Activation:

1. DCP will activate the Quick Response Teams and inform to the members of DMC.
2. The Quick Response Teams will be deployed at the onset Emergency Operation Centre.
3. As per the information from Incident Management Teams, more officers amy be sent at
site.

Action to be taken:

1. If felt, condoning of area to restrict movement of onlookers, vehicular and pedestrian

traffic should be done.
2. Quick assessment of law and order situation in affected areas.
3. Prepare updates on the law and order situation every 2-3 hours and brief the Incident
Commander.
4. Arangemnts for controlling situations like riothing and looting.
5. QRTs will guard property and valuables in affected areas.
6. Control and monitor traffic movement.
7. QRTs will provide diversion of traffic on alternate routs as and when it is necessary.

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8. The QRTs will also provide information about traffic flow along various corridors,
especially heavy traffic or congested roads.
9. QRTs will communicate to poloce control rooms, details on the field activities including
deployment and reinforcement of staff and resources and communicate nature of
additional requirements.

Standard operation procedure (SOP)

Situation Assumptions:
1. There would be panic and people will gather at a place.
2. The crowds may go out of control.
3. Riots mahy also take place.

SOPs for Nodal Agency:

1. Incident Commander will call the Team Leader of Primary Agency and get the Emergency
Support Function activated.
2. Team Leader of primary agency will call nodal officers of supporting agencies.
3. Team Leader would activate the District Quick Response Team.
4. The QRTs will be deployed at the affected site.
5. Cordoning of area to restrict movement of onlookers, vehicular and pedestrian traffic
should be done.
6. Any additional requirements at site to be taken care of.

SOP for quick Response Team on Law and order:

1. Quick assessment of law and order situation in affected areas.
2. Support and coordinate with Local Administration.
3. Prepare updates on the law and order situation every 1 hour and brief the authorities.
4. Controlling situations like rioting and looting, and cordon off sensitive areas.
5. QRTs will guard property and valuables in affected areas.
6. Control and monitor traffic movement.
7. QRTs will provide diversion of traffic on alternate routs as and when it is necessary.
8. The QRTs will also provide information about traffic flow along various corridors,
especially heavy traffic or congested roads.
9. QRTs will communicate to police control rooms, details on the field activities including
deployment of staff and resources and communicate nature of additional requirements.

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Supporitng Agency: CATS

SUBJECT: EMERGENCY SUPPORT FUNCTIONS (ESF)PLAN 2020-21

Emergency Support Fimctions (ESF)

1. C.A.T.S will provide emergency support to office of the Deputy Commissioner (Shahdara
District) in the event of natural or man-made disasters in regard to the following:
a. Ambulance for shifting of causalities to the hospitals
b. First Aid items
c. Trained Ambulance Personnel

2. The details of Nodal officers and the Alternate Nodal officers for the purpose of coordinating
Emergency Support functions with Office of the Deputy Commissioner Shahdara, Delhi are as
under:

Nodal Officer/ Alternate Nodal Officer at head Quarters

Name/ Designation/Office Phone with STD Code E-mail
Address/Residental Address
Sh. Suneel Pardhan (O) 011- 023860524
Administrative Officer(CATS) / Nodal
Fax 011- 23860071
Officer/HQs L.S. Rana
(M) 8130496363
(O) Bela Road Yamuna Pushta near Vijay
Ghat, New Delhi-110006
Sh. Upendra Kumar. / Alternate Nodal (O) 011- 023860529
Officer/ HQs
Fax 011- 23860071
(O) Bela Road Yamuna Pushta near Vijay (M) 9717682666
Ghat, New Delhi-110006

Nodal officer/Alternate Nodal Officer at Shahdara District

Sh. Lokesh Kr. Sharma (O) 011- 023861102
Zonal Ambulance Officer
Fax 011- 23860071
Off. Add: CATS Zonal Office, Shahdara
Zone, Hedgawar Arogya Sansthan, (M) 9717655771
Karkarduma.
Res. Add: A-158, Sector-48, Noida, UP

Sh. Satish Kumar, O) 011- 023861102

AssttAmb.Officer
Fax 011- 23860071
Off. Add: CATS Zonal Office, Shahdara
Zone, Hedgawar Arogya Sansthan, (M) 9990387777
Karkarduma.
Res. Add: D-111, Sector-41, Noida, UP

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Quick Response Team (QRT) at the HQs

3. CATS has set up the Quick Response Team (QRT) at the HQs for emergency response. The
details of the team are given in attached Form No. ESF-02
4. CATS has set up the Quick Response Team (QRT) at the Field Levels for Emergency response
and the detiols of the Teams are given in the Form No. ESF-03
5. CATS has designated the following Field Offices for providing Emergency Support Functions:

Field Offices:
Sr.No Field Office Postal Address Phone/Fax

1. CATS Control Room Bela Road, Yamuna 011-23861102,102&1099

Pushta, Near Vijay Ghat, Fax- 011-23860071
New Delhi-110006
2. CATS Zonal Office Charak PalikaHospital, Ph. No. 8130496362
(South District) Moti Bagh, New Delhi Fax- 011-23860071
3. CATS Zonal Office L.N.J.P Hospital Ph. No. 8130496360
(Central District) New Delhi Fax- 011-23860071
4. CATS Zonal Office L.B.S Hospital, Ph. No. 8130496365
(East District) Khichripur Fax- 011-23860071
Delhi-110091
5. CATS Zonal Office G.B Pant Hospital, New Ph. No. 8130496364
(New Delhi District) Delhi Fax- 011-23860071
6. CATS Zonal Office Delhi Govt. Dispensary. Ph. No. 8130496369
(South West District) Sec-14, Dwarka, New Fax- 011-23860071
Delhi
7. CATS Zonal Office Acharya Shree Bhikshu Ph. No. 9717682333
( West District) Hospital, Moti Nagar, Fax- 011-23860071
New Delhi
8. CATS Zonal Office Dr. B.S.A. Hospital Ph. No. 8130496368
( NorthWest District) Rohini.Sec.6, Delhi- Fax- 011-23860071
110040
9. CATS Zonal Office Satyawadi Raja Harish Ph. No. 9717682727
( North District) chander Hospital, Fax- 011-23860071
Narela New Delhi-
110040
10. CATS Zonal Office Jag Parvesh Chand Ph. No. 8130496361
( North-East District) Hospital, Shastri Park, Fax- 011-23860071
Delhi
11. CATS Zonal Office PWD Office, Modi Mill Ph. No. 8130976633
( South-East District) Flyover, Sukhdev Vihar Fax- 011-23860071
12. CATS Zonal Office Hedgawar Arogya Ph. No. 9717655771
( Shahdara District) sansthan, Karkardooma, Fax- 011-23860071
K.K Mishra Delhi CATS- 102

6. The Details of the Designated Officers in the anove field offices who will be coordinating the
emergency support functions are given in the attached Form No. ESF-04.

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Resource Inventory

7. CATS will be in the position to make available the following type of equipment/material/technical
power and services:-

Material/Description 1. First Aid Items

2. Resuscitation Items

Equipment/Description 1. Ambulances

2. First-Aid life saving equipment

Manpower 1. Trained Ambulance Personnel

2. Administrative/clerical Staff

Services 1. First aid at site

2. Shifting of casualties to nearest Govt. Hospital

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ESF- 6 Water Supply:

Background

The ESF on drinking water and water supply will ensure provision of basic quantity of
clean drinking water and water for other purposes in a manner that does not allow the
spread of diseases through the contamination of water.

Situation Assumptions:
Existing water storage bodies will be damaged and unusable.
There would be an urgent need of water to assist victims in rescue operation.
Break down of sanitation system.
Contamination of water due to outflow from sewers or due to breakage of water
pipelines.

State Nodal agency: Delhi Jal Board

Support Agency: MCD, Irrigation and Flood Control
SOPs for Nodal Agency
Team leader (TL) of ESF on Water Supply will activate the ESF on receiving the
intimation of the disaster from State EOC.
TL would inform Nodal Officers (NOs) of support agencies about the event and ESF
activation.
TL will ensure special care for women with infants and pregnant women.
Provide for sending additional support along with food, bedding, tents
Send vehicles and any additional tools and equipments needed.

SOP for Quick Response Team (QRT) on Water Supply

QRTs will ensure that supply of drinking water is made available at the affected site
and relief camps
QRT’s will ensure the temporary sewerage lines and drainage lines are kept separate.
QRTs will report the situation and the progress on action taken by the team to the
EOC.
QRTs will intimate their TL of the additional resources needed.
Carry out emergency repairs of all damages to water supply systems.
Assist health authorities to identify appropriate sources of potable water.
Identify unacceptable water sources and take necessary precautions to ensure that no
water is accessed from such sources, either by sealing such arrangements or by
posting the department guards.
Arrange for alternate water supply and storage in all transit camps, feeding centres,
relief camps, cattle camps, and also the affected areas, till normal water supply is
restored.
Ensure that potable water supply is restored as per the standards and procedures laid
down in “Standards for Potable Water”.
Plan for emergency accommodations for staff from outside the area.

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QRTs will ensure timely response to the needs of the affected victims.
QRTs will set up temporary sanitation facilities at the relief camps.

Supporting Agency: Delhi Jal Board (DJB)

DELHI JAL BOARD

Sub:- District Disaster Management Plan of Distirct Shahdara of DJB

1. Resources available
Water Tankers -- Departmental tankers 10 Nos.
Hired Tankers 20 Nos.
S.S. Tankrs 15 Nos.
Trailer Tankers 27 Nos.
Sewer jetting cum-suction machine -- 11 Nos.
Remarks -- Tankers/Jetting Machines can also shifted
from other divisions as per requirment.

MAJOR UGRs

Name/Location of UGR Capacity Command area. Name of WTRs

that are source of
water
Tahirpur I & II 4.51 MG Mandoli Village Saboli, harsh Vihar, Sonia Vihar
Nand nagari, Sunder Nagari, GTB WTP
Enclave, Tahirpur, Dilshad Colony,
New Seemapuri Jhilmil Ind. Area
Bhagirathi UGR 5.44 MG East Gokalpur, Amar Colony, meet Bhagirathi
Nagar, Ashok Nagar, Hardevpuri, WTP
Durgapuri, Chander Lok, Ram Nagar
Kabir Nagar, Kardampuri, Babarpur,
Chajjupur, Balbir Nagar, East & West
Gorkh Park, Shivaji Park, West
Rohtash Nagar, Naveen Shahdara,
Subhash Park, Panchsheel Garden etc.
G.T. Road Shahdara UGR 1.03 MG Mansarover Park, Shri Ram Nagar, Bhagirathi
Kabool Nagar, East Rohtash Nagar, WTP
Old Shahdara
Jagatpuri/ AGCR/UGR 2.24 MG AGCR Enclave, Jagrati Enclave, Anand Bhagirathi
Vihar, Ashok Niketan, Manak Vihar WTP
Surajmal Vihar UGR 3.00 MG Surajmal Vihar, Vishwas Nagar, Bhagirathi
Vishwakarma Nagar, kastorba Nagar, WTP
Jhilmil Colony, Jwala Nagar, Pratap
Khand, Govind Khand.

Water Emergencies/Control Room/ Filling Point:

Name & Location Nos of filling points Phone Nos Remarks

Sh. Virender Singh 4 Nos 22814651,22814518 All Water Emergencies
Loni Road Flats Under (M)-9650291457 are working round the
E E (NE)-I clock

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Tahirpur, GTB Enclave 4 Nos 22132012

Under EE(NE)-I
Yamuna Vihar Under 2 Nos 22814399,22817228
EE(NE)-III
Jagriti SPS Under (Eest)-II 3 Nos 22374237,22374834

2. Additional resources required-NIL

3. Standard opetating Procedure:

The above resources are under control of concerned Executive Engineer of the division’s under area of
DM(Shah) & operated by ZE&JE’s. The water tankers are procured on contract basis and through deptt.
Similar sewer jitting cim-suction machine used for removal of blockaged in sewer lines is engaged on contract
basis.

6. Vulnerability Mapping

The above resources are helpful in case of disster like earthquake and fire.etc. DJB during disaster
can provide drinking water to the affected area through water tankers and restore the water supply network.
The sewer suction cum-jetting machine are important tool for smooth functioning of sewerage system.

In case of fore, DJB has water emergencies installation where 24 hrs water supply is maintained and
these are well equipped with filling station and minimum storage capacity these emergencies can be use for
filling fire tender.

7. Alternative arrangement in case of Disaster.

In case of any disaster at Sonia Vihar W.T. Plant the water supply can be taken from bhagirati W.T.P
for which peripheral system is already abailable. In case of disaster at any water Emergency the water tankers
can be sent from other sater Emergencies Two Nos. Tubewells are also available for alternative arrangement.
Detail of Tubewells
1. Mandoli O.H.T
2. Leprosy Comolex Tahirpur

The above resources can have similar use/application in other type of disaster also.

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Supporting Agency: Irrigation & Flood Control

INFORMATION REGARDING JURISDICTION & RESIDENTIAL, ADDRESS OF EXECUTIVE ENGINEER

ASSISTANT ENGINEER & JUNIOR ENGINEER,
IRRIGATION AND FLOOD CONTROL DEPARTMENT: GOVT. OF NCT OF DELHI IN DISTRICT
SHAHDARA

S. Division Name of Designation Residential address Telephone No. Jurisdiction

No officer/ of officer
. official Office No. Residence No. Mobile No.

Sh. R.K. Nodal C-2/26A, Lawrance 011- 9958890104 Seemapuri,

Verma Officer/ Road New Delhi- 22545608 9958890104 Shahdara &
Executive 110035 Vishwas Nagar
Engineer Assembly
Constituency in
Distruct
Magistrate
Shahdara
2. CD-III Sh.Tanveer Junior 475, Street No. 8. 011 011-26692067 9811344815 Same as above
Aiazaz Engineer New Kalyanpuri 22523457
Jyoti Nagar
Shahdara Delhi-94
3. CD-III Sh. Assistant H.No.-32, GIF, 011 9811344815 Trunk Drain No. -
Nagendra Engineer-IV Begumpur Village, 22523457 I(RD Om to RD
Pratap Malviya Nagar, 5260m),
maurya Delhi-110012 Karkarimore Store,
Works of other
Deptt. In Vishwas
Nagar & Shahdara
Assembly
Constituency
4. CD-III Sh. Junior B-422 North Ghonda 011 9312413812 Trunk Drain No. -
Ashwani Engineer Delhi-110053 22523457 I(RD 1940m to RD
Kumar 5260m), Works of
other Deptt. In
Vishwas Nagar &
Shahdara
Assembly
Constituency

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List of Material and Location of Stores

Details of Pumps deployed location wise

DIVISION No. of H.P of Type of Location Kind of Name of The Mobile No. Name of Remark
pumps Pumps. Fuel of pump Base Pump Junior
available Sets Operatore/Bp Engineer
at Operator
1 2 3 4 5 6 7 8 9 10
CD-III 1 6.5 HP DIESEL Surya Small Sh. Ranvir Sh.
Nagar Trolley singh Tanveer
Store Mounted W/C Beldar Aiazaz
9810245550
CD-III Boat 01 No. DIESEL Karkari Movement Sh. Vinod 8882029166 Sh. Om
(1 No. Mod, by Truck Kumar, Prakash
15HP) Karkar- Motor Boat 9810113846
dooma Operator
CD-III 10-15 Labour CD-III Shifted By Sh.
Nos. -- Office Vehicle -- -- Tanveer
Complex Aiazaz
9810245550

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ESF – 7 Reliefs (Food and Shelter):

Back Ground: In the event of a disaster there would be a need of disbursing relief
materials due to massive destruction of life and property taken place. The ESF on Relief
should ensure coordination of activities involving with the emergency provisions of
temporary shelters, emergency mass feeding and bulk distribution of relief supplies to
the disaster victims as also the disaster managers and relief workers.

Situation Assumptions
Probability of shortage of a critical resources
Immediate assistance to the community at the time of resource shortage
particularly when affected area is larger.

State Nodal Agency: Department of Food and Civil Supplies

Support Agency: Department of Revenue, Urban Development, Municipal Corporation

of Delhi, PWD, Delhi Development Authority,

SOPs for Nodal Agency

TL will activate the ESF on receiving the information of the disaster from State EOC.
TL would inform Nodal Officers (NOs) of support agencies about the event and ESF
activation.
TL will coordinate with all state and district level suppliers as identified with under
IDRN.
TL with coordinate with other ESFs related to transportation, debris and road
clearance to ensure quality supply chain management of relief materials.
Ensuring composite relief with availability of complimentary relief material.

SOP for Quick Response Team (QRT) on Relief

QRTs will report to site of the relief camps
QRTs will be responsible to manage and distribute relief items to the affected
victims
QRT’s will be responsible for reporting the progress on action taken by the team to
the EOC.
QRTs will provide information to their TL about the need of additional resources.
Clearing of the areas to establish relief camps
Setting up relief camps and tents using innovative methods that can save time
Assist local authorities to set up important telecom and other service related facilities
Initiate, direct and market procurement of food available from different inventories
and reassuring food supplies to the affected population
Preparing take-home food packets for the families

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Ensuring distribution of relief material to the all the people including vulnerable
groups of the target area such as women with infants, pregnant women, children,
aged people and handicapped.
Ensuring support to Local Administration
Locating adequate relief camps based on damage survey
Develop alternative arrangements for population living in structures that might be
affected even after the disaster

Supporting Agency: DUSIB

S. No. Name Designation Contact No.

1. Sh. S.K Mahajan CE (Civil) 9717999247
2. Sh. Shailender Dania SE (Civil) 9717999290
3. Sh. Anil Bhan SE (E/M) 9717999347

Action to be taken by DUSIB during Disaster: in case of Disaster DUSIB will

immediately provide toilet facilities at the site of Disaster which is under the over all
control of Sh. Arun Sharma, Superintending Engineer (E/M).

ESF- 8 Equipment support, Debris and Road clearance:

Background: The importance of this ESF emanates from the fact that most large scale
hazards such as earthquakes, cyclones, floods primarily affect the building structures.

Situation Assumptions
Access to disaster-affected area would depend upon the re-establishment of ground
and water routes.
Early damage assessment may be incomplete, inaccurate and general. A rapid
assessment may be required to determine response time.
Engineers and masons may be required in large scale for the inspection of present
buildings

State nodal agency: Municipal Corporation of Delhi

Support Agencies: PWD, DDA, DMRC, DTC,

SOPs for Nodal Agency:

Team leader (TL) will activate the ESF on receiving the information of the disaster
from State EOC.
TL would inform Nodal Officers (NOs) of support agencies about the event and ESF
activation.
TL will coordinate with the supporting agency to mobilize equipments from the ware
houses through IDRN database

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The respective supporting agencies will contact their respective personal to move the
equipments to central warehouse
The equipments like JCB, concrete cutters identified as per the need will be
transported to the site.
As per the information the nodal officer of Debris road clearance will make an
assessment on of the damages of roads and built structures at the site and
surrounding areas
The nodal officers of Supporting Agencies will immediately start debris clearance
operation to enable movement to the affected site.
Review of the current situation is taken up by the nodal agency to update the support
agencies and to delegate their respective personnel to take precautionary measure to
plan de-routes for the transportation ESF’s to be operational
All supporting agencies will inspect the road and rail network and structures within
the disaster site and surrounding.
TL will also ensure proper corpse disposal and post mortem by coordinating with
ESF on medical response.

Supporting Agency: PWD

Public Works Department is the premier agency of GNCT of Delhi engaged in planning,
designing, construction and maintenance of its building assets for social sectors and its
road communication infrastructure.

The EE, M-222 has been nominated as Nodal officer. The address and contact nos are as
under:

Name Nodal Address Contact No.

S. No.
Officer
276, Mansarover Park, (O) 22138359
E.E. (Civil), M-
N/A DDA Flats, Shahdara,
(M) 9888813894
1. 222
Delhi
(F) 011-22134037
Control
Room No.
- - 1800110093
2. (round the
clock)

List of Resources (material and human):

a) No Departme3ntal tools and machineries are available with the PWD.
b) Approx. 50 nos. of work charged staff of PWD is available in the Shahdara
District for different works. However, they are not trained to deal with any
disaster activity.

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Annual Action plan for District Disaster Management:

In case of any disaster, assets (buildings / roads) maintained by PWD are
inspected by the field staff and normal restoration / maintenance of the assets (buildings /
roads) are carried out as per the requirement.

ESF – 10 Electricity:

Background: The ESF on electricity will facilitate restoration of electricity distribution

systems after a disaster. In the event of a disaster there would be major electricity failure
and many power stations damaged.
Situation assumptions
Prolonged electricity failure.
The affected victims may be panicked
Halt of all activities specially jamming communication networking systems in the
affected site.

State nodal agency: State Department of Power

Support Agencies: BSES, NDPL

SOPs for Nodal Agency:

IC will call the TL of Primary Agency and get the ESF activated.
TL of primary agency will call nodal officers of supporting agencies.
TL would activate the State Quick response Team.
The QRTs will be deployed at the affected site.
TL will dispatch emergency repair teams equipped with tools, tents and food.

SOP for Quick Response Team on Electricity

The QRT members will reach the nodal office as soon as they get instructions to do so
from the TL.
QRT members would reach to the site immediately after receiving instructions from
the nodal officer
On the site QRT members will take stock of the situation from the IC at the site and
their counter parts.
The QRTs will coordinate, collect, process, report and display essential elements of
information and facilitate support for planning efforts in response operations.
Begin repairing and reconstruction work
Assisting hospitals in establishing an emergency supply by assembling generators
and other emergency equipments, if necessary.
The members of QRTs will establish temporary electricity supplies for other key
public and private water systems

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The members of QRTs will establish temporary electricity supplies for transit camps,
feeding centres, relief camps and SOC, District Control Room and on access roads to
the same.
The members of QRTs will establish temporary electricity supplies for relief material
godowns.
Compile an itemized assessment of damage, from reports made by various electrical
receiving centers and sub-centers.
Report about all the activities to the head office.

ESF -11 Transport:

Background: The ESF on Transport should ensure smooth transportation links at state
and district level. Within the disaster context, quick and safe movement of material and
humans are a priority. It should coordinate the use of transportation resources to support
the needs of emergency support forces requiring transport capacity to perform their
emergency response, recovery and assistance missions.
Situation assumptions
The state civil transportation infrastructure will sustain damage, limiting access to the
disaster area.
Access will improve as routes are cleared and repaired.
The movement of relief supplies will create congestion in the transportation services.

State nodal agency: State Department of Transport

Support Agencies: DTC, DMRC, Northern Railways, Civil Aviation, PWD, MCD and
Civil Defence etc.
SOPs for Nodal Agency:
TL of Transportation ESF will activate the ESF on receiving the intimation of the
disaster from State EOC.
TL would inform Nodal Officers (NOs) of support agencies about the event and ESF
activation.
TL establishes contact with the district EOC for FIR
TL requests for reports from local Transportation ESF contact person
TL communicates situation to support agencies and requests for detailed information
on the status of transportation infrastructure in the affected area(s).

SOP for Quick Response Team on Transport

The QRT members will reach to the nodal office as soon as they will get instructions
to do so from the TL.
As quick response teams will receive instructions from the nodal officer they would
reach to the site immediately.
QRTs would report the situation and the progress on action taken by the team to the
respective EOCs
QRT will send a requirement schedule for the different modes of transportation e.g.
Trucks, boats, helicopters to be put on stand-by.

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QRTs will ensure timely re-establishment of the critical transportation links.

The members of QRTs will establish temporary electricity supplies for relief material
go-downs.
Compile an itemized assessment of damage, from reports made by various electrical
receiving centres and sub-centres.
Reporting about all activities to the head office.

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Supporting Agency: Delhi Transport Corporation

Delhi Transport Corporation
(Govt. of N.C.T. of Delhi)
Office of the Regional Manager (East)
Nand Nagari Depot Complex: Delhi. 110093

DISTRICT—SHAHDARA

Name/ Designation/Office (Sub Phone No. with STD Office & Residence
Regional Level) Address/ Residential Code/ E-mail Phone Numbers
Address

TEAM LEADER
Regional Sh. Rajesh Saxena (E-mail) 22599157,
Manager Regional Manager (East) [email protected] 22124300
(East) Office, Nand Nagari Depot Complex, Delhi.
Delhi-110093 110093 (Residence)
Resi:- F/1503 Pearl Court, Ramprastha NIL
Greens Vaishali, Ghaziyabad (UP)

ALTERNATE TEAM LEADER

Seemapuri Sh. Subhash Chand 8744073162 22354799,

Depot, (E-mail) 22353056
Delhi.110095 Depot Mager, Seema Puri Depot, [email protected]
(Residence)
Seemapuri, Delhi. 110095
011-22111935
Resi:- H. No. 1/3289, Ram Nagar
Ext. Gali No. A-1, Mandoli Road,
Shahdara. Delhi,32

TEAM MEMBERS OF REGION (Distirct:- SHAHDARA)

S. Name Of Name Of Officers & Designation Mobile No. Phone No. No. of
NO. Depot of Depot Buses
1. Seemapuri Sh. Subhash Chand, Depot Manager 8744073162 22354799 101
Depot, 22353056 Standard
Delhi.110095 Floor
2. Nand Nagri Sh. P.K. Rai , Depot manager 8744073080 22114400 114
Depot, Manager (mech) 8744073127 22581577 Low
Delhi.110093 Floor
3. East- Control Nand Nagri Depot Complex, Delhi, 110093 8744073242 22114500,
Room (0600- 22581577

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2230 hours)

4. Central- Millennium Park Depot IVth, Between 8744073229, 23370209

Control Pragati Maidan and Nizamuddin Bridge, 8744073248 23370210
Room (24 Ring Road Delhi. 110002. 23370217
Hours) for 23370218
all over DTC 23370219
District—SHAHDARA

S.No. Nodal Name of Nearby Name of Nodal Ph. No. of List of Distance
Agency Metro Office Officer the Nodal Equipment Time
Station Officer
1. D.T.C Dilshad Seemapuri Sh. P.K. Rai 8744073038 101 02.00 Km
Garden DTC 8744073127 Buses 20 Mints
Sh. K.B Sharma
Depot 22599151,
Delhi, 22353056
110095
2. D.T.C Jhilmil Seemapuri Sh. P.K. Rai 8744073038 101 03.00 Km
DTC 8744073127 Buses 25 Mints
Sh. K.B Sharma
Depot 22354799,
Delhi, 22353056
110095
3. D.T.C Mansarovar Seemapuri Sh. P.K. Rai 8744073038 101 04.00 Km
Park DTC 8744073127 Buses 30 Mints
Sh. K.B Sharma
Depot 22354799,
Delhi, 22353056
110095
4. D.T.C Shahdara Seemapuri Sh. P.K. Rai 8744073038 101 05.00 Km
DTC 8744073127 Buses 35 Mints
Sh. K.B Sharma
Depot 22354799,
Delhi, 22353056
110095
5. D.T.C Welcome Seemapuri Sh. P.K. Rai 8744073038 101 06.00 Km
DTC 8744073127 Buses 40 Mints
Sh. K.B Sharma
Depot 22354799,
Delhi, 22353056
110095
6. D.T.C Nand East Control Room 22581577
Nagri (0600-2230) 22114500
DTC 8744073242
Depot
Complex
Delhi.
110093
7. D.T.C DTC Central Control 23370209
Millenium Room(24 Hours) for 23370210

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Depot-4 Allover D.T.C 23370217

Near 23370422
Nizamuddi 8744073229
n Bridge, 8744073248
Ring Road,
Delhi
110002
8. D.T.C DTC Sh. D.P Singh 8744073107
Hasanpur
Depot,
Anand
Vihar

SOPs for Community Task Forces

Task Force Group Primary Secondary

To trace and locate people Administering primary health care to

who are physically rescued victims
trapped and distressed, Assisting the sanitation group in
Search and people in the buildings carcass disposal and the cremation of
Rescue and houses etc. dead bodies
To move out these people Coordination with the evacuation
to the safe locations team to shift rescued persons to safe
identified in advance and shelters in case of recurring heavy
to organize further care rains
To provide primary Assisting the sanitation team to
health care to the ill or inoculate against water borne and
injured until more other diseases
First Aid and advanced care is provided Assisting the communication
Health and the patient is team to disseminate
transported to a hospital precautionary information on
post-disaster health hazards and
remedies
Assisting the sanitation team in
ensure that there is enough water
Restoring and
stored in buckets at latrines and for
maintaining the water
bathing
Water supply and minimum
Assisting the sanitation team in
quality and quantity
deciding the location for the
parameters
construction of latrines away from
ground water sources
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Assisting the shelter group to ensure

that there is sufficient water stored in
the water tank in the safe shelter
To ensure that the
minimum basic facilities
such as temporary toilets
and common bathing Assisting the shelter team to ensure
units are constructed near that water spouts and water
the relief camp, that these harvesting tanks at the safe shelter
Sanitation facilities and the are clean and functional
surroundings are kept Assisting the relief group to ensure
clean, garbage disposed, that containers for storing water are
dead bodies cremated and clean, narrow necked and covered
that normal drainage
systems function
smoothly
Co-ordinating with the shelter group
To establishing contact
in the distribution of material for the
with the District Control
construction of temporary shelters
Room and
organising the
Relief Assisting the shelter group to ensure
distribution of assistance
Coordination that the safe shelter is well stocked in
in terms of food, water,
terms of dry food, water and so on in
medicines and so on, in a
order to cater for the needs of
fair and equitable manner
evacuees after a cyclone or flood
warning has been issued
To ensure that:

(a) The warning of the

impending disaster
reaches every single Assisting the relief group in
household, thereby disseminating information about the
allowing people to take quantity and type of ration to be
timely action to protect distributed for each distribution
Warning and their lives and property cycle
communication (b) Accurate information Assisting the sanitation group in
is provided regularly as raising awareness about water borne
events unfold diseases and vaccination programs
(c) Information flows
quickly and reliably
upwards to District level
and downwards from
District level to
Community/Neighbourho

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od/Village level.

Assisting the communities in

accessing compensation
Evacuation and
To construct/identify maintain and make repairs to Assisting
the flood the
shelter,
relieftogroup
evacuate
in stocking
people
Temporary
on receipt of a warning and to make all the necessary arrangements
up dry food,to accommodate
medicines, water
evacuees
and
Shelter
during a flood. temporary shelter materials
Management Assisting the sanitation group in the
construction of latrines, soak pits and
drainage channels

And simultaneously coordinate with the secondary agencies. Each of the primary and
secondary agencies would also comprise of quick response team trained to carry out their
functions at the response site. The success of ESF will be of critical importance and would
reflect in the lives saved in the golden hour. Below a list of ESFs has been given which
will activate at district level during emergency situation.

___________________________________

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District Disaster Management Authority (Shahdara)
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Annexure-A.

District Disaster Management Authority (SHAHDARA)

OFFICE OF THE DISTRICT MAGISTRATE (SHAHDARA)
Government of NCT of Delhi
Updated on 01.7.2020
Index

S. NO Content
1. District Tetra Set Call Sign
Call Sign of Districts
Shahdara District Call Sign
2.
Contact Details of Revenue (HQ)

3.
Contact Details of All District’s ICDs (Civil Defence)

4.
All District DMs, ADMs, SDMs, Tehsildars, DPOs & PCs Details

5.
Contact Details of Delhi Police (HQ)

6.
Department- Delhi Police / Traffic Polices

7.
Department- Delhi Fire Service (DFS)

8.
Department- Civil Defence

9.
Department- Mahanagar Telephone Nigam Limited (MTNL)

10.
Department- Delhi Health Service (DHS)

11.
Department- Delhi Jal Board (DJB)

12.
Department- Irrigation & Flood Control (I & FC)

13.
Department- East Delhi Municipal Corporation (EDMC)

14.
Department- Public Work Department (PWD)

15.
Department- Delhi Development Authority (DDA)

16.
Department- Food & Civil Supply (F & CS)

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17.
Department- BSES

18.
Department- Transport

19.
Department- Delhi Metro Rail Corporation (DMRC)

20.
Department- Delhi Urban Shelter Improvement Board (DUSIB)

21.
Department- National Disaster Rescue Force (NDRF)

22.
Department- Education

23.
Department- Medical Response & Trauma Counseling

24.
Government Hospital in District Shahdara

25.
Private Hospitals in District Shahdara

26.
Dispensaries in District Shahdara

27.
Mother & Child Welfare Centre in District Shahdara

28.
Maternity Home in District Shahdara

29.
Voluntary Organization (NGOs)

30.
Malls in District Shahdara

31.
Cinema Halls in District Shahdara

32.
Blood Bank in District Shahdara

33.
Railway Stations in District Shahdara

34.
Swami Vivekanand: Anand Vihar (ISBT)

35.
Delhi Transport Corporation (DTC)

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HELPLINE

Reach us through Helpline

Help Line Number for Delhi Disaster Management Authority

1077

District Disaster Management Authority (Shahdara) Control Room Number

22111077

EMERGENCY NUMBERS

Police: 100
Fire: 101
Ambulance: 102
Disaster Management Help: 1077
Terror Help: 1090
Senior Citizen: 109
Women / Child: 1098
CATS Ambulance: 1099
Burn Helpline: 011-26165060, 232324
Women Helpline: 011-23317002 / 03 / 04
IGL Helpline: 64644934, 64044933

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DISTRICT TETRA SET CALL SIGN

SHAHDARA DISTRICT CALL SIGN

Name Designation Mobile Call Sigh

Sh. Sanjeev Kumar DM (Shahdara) 8588881944 TANGO-1

ADM
Sh. Vivek Aggarwal 8800914267 TANGO-2
(Shahdara)

Sh. Debasis Biswal SDM (Shah.) 9911221631 TANGO-3

Sh. Rajesh Choudhary SDM (VV) 9013327598 TANGO-4

SDM
Sh. Pankaj Bhatnagar 9582400074 TANGO-5
(Seemapuri)

SDM
Sh. R.P.S Mokha 9910058053
(Election)

SDM
Sh. Shakti Bhanger 9654922354
(HQ/Duda)

P.A to DM
Sh. R.K Bhatia 9910724851
Shahdara

Sh. Manjeet singh

SR IV B 7988007932

Sh. Ved Prakash

SR IV A 8368943039

Sh. Sanjay Jha 9899144666

BDO Shahdara

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CONTACT DETAILS OF REVENUE (HQ)

Office of the Divisional Commissioner, Government of NCT of Delhi,
Delhi Disaster Management Authority, 5 Shamnath Marg, Delhi-110054
Ph. 23919170 / 23970567, Fax-23970567
Name Designation Phone / Fax Mobile Email ID

23962825,
Sh. Sanjeev Khirwar
(Secretary(Revenue)/ 23914805
9811318939 [email protected]
Divisional Commissioner)
(F: 23931269)

Sh. B. L. Nagar PA to Div. Comm. 23962825 9210069026

23962825,
23914805
Sh. Gajinder Kaushik PSO to Div. Comm. 9818217879

(F: 23931269)

23962825,
9911159507
23914805
Sh. Shankar Kumar PSO to Div. Comm.
8800872753
(F: 23931269)

Ms. Veditha Reddy 23919170 [email protected]

DC (HQ) 9999201391
Sh. Akriti Sagar 23955015 [email protected]
DC (HQ) II 7503743418
Sh. Vishwendra 23983036 dycommissionerh
DC (HQ) III 9717778491 [email protected]
(F: 22726786) om

[email protected]
VACANT SDM (HQ-I) 23913166
om

23955018
Smt. Mithlesh Gupta SDM (HQ-II) 9818113258 [email protected]
23992494 m

23963788
Sh. Anil Sirohi SDM (HQ-III) 9811726028

sdmhq4divcomm.
Sh. Rajvir Singh SDM (HQ-IV) 23963788 9211071647
[email protected]

Sh. Sanjay Sondhi SDM (HQ-V) 23991200 7389254004

Sh. Virender Singh SDM (HQ-VI) 23963788 9818425426

Sh. Prakash chand SDM (HQ-VII) & DDMA 9873120475

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Mrs. Rashmi System

23921518 9810954828
Aggarwal Analyst

Sh. Manoj Kuamr System Analyst 23913111

Sh. Shiv Kumar System Analyst 23953678

Sh. Ashok Kumar

DCA 23953678 9871772065
Agarwal

23991200
Care Taker
23936405
CMO DDMA &
23955015
Sh. K.S. Meena Director 9212034395
23936477
(Panchayat)
Sh. Praveen Assistant Director
23971791 9540175766
Kumar Chaurasia (Planning)
Sh. Sanjeev
O.S DDMA 23982164 7011560194
Kumar
Sh. Mithlesh
O.S DDMA 23982164 7488695133
Mishra
Sh. Rajeev
Consultant DDMA 23982164 9810197785
Kumar
Sh. Sandeep Assistant
23953678 9716885599
Sharawat Programmer
Ms. Geetha E.K Suptd. (GA/HQ.) 23991221 9871808728
Ms. Trisha 23937201
J.S.O. (CD) 9868151802
Chattopadhay 23937202

DELHI DISASTER MANAGEMENT AUTHORITY

Spl. CEO DDMA
Cum Dy. 23955015
Sh. K.S. Meena 9212034395 [email protected]
Commissioner 23936477
(HQ)2
District Project
Jotjeet Sabarwal 7065333313
Officer
Project Officer
Ashwani 23982164 9811350118
(HQ)

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ALL DISTRICT’s DMs, ADMs, SDMs,TEHSILDARs, DPOs & PCs DETAILS

SHAHDARA DISTRICT

O/o the District Magistrate (Shahdara), DM Complex, Nand Nagari, Delhi-110093

Emergency Operation Centre No: 22111077

Name Designation Phone / Fax Mobile Call Sign

22126305 NIL
Sh. Sanjeev Kumar DM (Shahdara) 8588881944
(F: 22455519)

Sh. Vivek Aggarwal ADM (Shahdara) 22127540 8800912467 NIL

22132201 NIL
Sh. Debasis Biswal SDM (Shahdara) 9911221631
(F: 22132201)

Sh. Rajesh Choudhary SDM (Vivek Vihar) 22127675 9013327598 NIL

SDM 22132202 NIL

Sh. Pankaj Bhatnagar 9582400074
(HQ/ Seemapuri) (F: 22132202)

Sh. Sakti Banger NIL

SDM (Duda) 22124005 9654922354

Sh. Rakesh
SDM (Election) 22127585 9310832090
NIL
Choudhary

Tehsildar NIL
Sh. Om Prakash saini 9968180320
(Vivek Vihar)

Ms. ALKA Tehsildar (Shahdara) 8800569138 NIL

NIL
Sh. Atul Ram Charry Tehsildar (Seemapuri) 9810424519
22115434

Smt. Durgesh Sharma Care Taker Shahdara 22126492

DISTRICT DISASTER MANAGEMENT AUTHORITY (SHAHDARA)

Emergency Operation Centre NO: 22111077

22127831
DPO, DDMA
Bhawana Singh 9711040484 [email protected]
(Shahdara)
22111077

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EAST DISTRICT
O/o the District Magistrate (East), L.M. Bundh, Shastri Nagar, Delhi-110031
Emergency Operation Centre No: 22051234, Fax: 22455519
Name Designation Phone / Fax Mobile Email ID
22421656
[email protected]
Sh. Arun Kumar DM (East) 21210848 9717771441
[email protected]
(F: 22455519)
22457227
Sh. Ram Chandra. M.
ADM (East) 22047073 8281748028 [email protected]
Singhara
(F: 22457227)
[email protected]
SDM
Sh. Rajeev Kumar 21210847 9811131790 om
(Gandhi Nagar / HQ)

Sh. Sanjeev Kumar SDM (Preet Vihar) 21210849 9810489301 [email protected]

SDM 21210856 [email protected]
Sh. Rajeev Kr. Tyagi 9810558904
(Mayur Vihar)
Sh. Amod Barthwal
SDM (Duda) 22057771 9810102995

22050888
Sh. Sandeep Dutta SDM (Election) 9810977884

Tehsilder
Sh. C P Panday 9968219333
(Gandhi Nagar)
Tehsilder (Preet Vihar)
Sh. C P Bhardawaj 9899940408
(Preet Vihar)
Tehsilder
Sh. Vimal Kumar 9868879085
(Mayur Vihar)
DISTRICT DISASTER MANAGEMENT AUTHORITY (EAST)
Emergency Operation Centre No: 22051234
22051234 8447276408
Ms. Anjali Diwakar DDMA (East) (DPO) [email protected]
21210857
Sh. Samardeep PC, DDMA (East)
9971633297
Chawla PC, DDMA (East)
9907951980
Sh. Ajit Batham
9868235938
Sh. Harish Kr. Boat Club Incharge
9650437938

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NORTH DISTRICT
O/o the District Magistrate (North), Nr. S.R. Office, Alipur, Delhi-110036
Control Room No. 011-27708768
Name Designation Phone / Fax Mobile Email ID

Sh. Shinde 27203048

DM (North) 9810481014 [email protected]
Deepa (F:23963393)
Sh. Tanveer 27708716
ADM (north) 9687786557 [email protected]
Ahmed (F: 23963393)
Sh. Veineet SDM [email protected]
27681530 9717905975
Kumar (Model Town)
Sh. TN Meena SDM (Narela) 27844214 9811852892
Sh. Krishan 9468969932
SDM (Alipur) 27203773
Kumar 8285216185

Sh. Rajeev
SDM (ELECTION) 27708739 9810880942
Kumar Sinha
Sh. Shyam Tehsildar
27681530 9911822331
Prakash (Model Town)
Sh. Anil
Tehsildar (Narela) 27204026 8700755590
Kumar
Sh. Sashi Kant Tehsildar (Alipur) 27204026 7503860988
DISTRICT DISASTER MANAGEMENT AUTHORITY (NORTH)
Emergency Operation Centre No: 27708768, 27708713
Sh.
DPO, DDMA 27708768,
Pushpender 9888550027
(North) 27708713
Singh
Ram Singh PC, DDMA (North) 9768836002

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CENTRAL DISTRICT
O/o the District Magistrate (Central),
14, Old Employment Exchange Building Daryaganj, New Delhi-110002
Ph: 23282903, Fax: 23284933
Name Designation Phone / Fax Mobile Email ID
23282903
Ms. Nidhi
DM (Central) 23276394 8974056743 [email protected]
Srivastav
(F: 23284933)
23284932 /
[email protected]
Sh. Rajiv Singh ADM (Central) 23282075 8826883334
(F: 23284932)
Sh. Pradeep
SDM (Civil Line) 27612666 9811456333 [email protected]
Tayal
Sh. Dilkhus
SDM (Kotwali) 23284931 7290978511
Meena
[email protected]
Sh. Anukur
SDM (Karol Bagh) 23283589 8446967004
Meshram

Ms. Manju [email protected]

SDM (Election)
Kulshain
Tehsildar
Sh. Vijay Kumar 27612666 9013736068
(Civil Line)
Sh. Devender Tehsildar (Kotwali) 23270151 8750066941
Kumar
Tehsildar
Sh. Subash Rana 23283589 8178637624
(Karol Bagh)

DISTRICT DISASTER MANAGEMENT AUTHORITY (CENTRAL)

Emergency Operation Centre No: 23270151
Ms. Neelofar DPO, DDMA
8860284909 [email protected]
Nizami (Central)
23270151
Sh. Harish PC, DDMA
9999750744
Mathur (Central)
NEW DELHI DISTRICT
O/o the District Magistrate (New Delhi),
12/1 Jamnagar House, Shahjahan Road, New Delhi-110011.
Office No: 23386982, Fax: No. 23381973,
Name Designation Phone / Fax Mobile Email ID

Ms. Tanvi Garg DM (New Delhi) 23384621 9501939559 [email protected]

Sh. D kartik ADM (New Delhi) 23071144 8800911449 [email protected]

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Sh. Piyush 23382990 /

SDM (Delhi Cantt.) 9599434253 [email protected]
Rohankar 25063185-15
Iss. Patil 25065622,
SDM
Parankar Lahen 23378009 9013942353
(Vasant Vihar)
Singh (F: 23379435)
Sh. Rakesh SDM 23386844
9289055456
Dhaiya (Chanakya Puri) (F: 24645665)
[email protected]
Sh. BL Meena SDM (Election) 23386410 9968414870

Sh. Ram Rat5an Tehsildar

25683805 9868005457
Meena (Delhi Cantt)
Sh. Harish Tehsildar 24678058
8860985960
Kumar (Vasant Vihar) 24676104
Sh. Neerdish Tehsildar
23389549 7011809587
Yadav (Chanakya Puri)
DISTRICT DISASTER MANAGEMENT AUTHORITY (NEW DELHI)
Emergency Operation Centre No: 23385743
DPO, DDMA
Sarabjit Singh 7065669666
(New Delhi) 23385743
Ms. Vinita PC, DDMA
8511153778
Kumari (New Delhi)
SOUTH WEST DISTRICT
O/o the District Magistrate (South - West),
Old Terminal Tax Building, Kapashera New Delhi - 110037
Ph. 25065633 / 25069484, Fax – 25069133
Name Designation Phone / Fax Mobile Email ID
[email protected]
25069484
Sh. Rahul Singh DM (South West) 25065633 9818144294
(F: 25069133)

25069485
ADM (South West) 9868972535
Sh. M.T Com (F: 25066416)
Sh. Chander
SDM (Dwarka) 25065622 9899666448 [email protected]
Shekhar
Sh. Satish Kr.
SDM (Najaf Garh) 25325036 9899288747 [email protected]

25069185
Sh. Nitin Jindal SDM (Kapashera) 9999339900
25066417
8826690592
Sh. Arun Kumar SDM (HQ) 25069486
9990481799

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Ms. Anupama
SDM (Election) 25065683 9971320295 [email protected]
Chakarwati
Tehsildar
Sh. Bhup Singh 25017834 9990324331
(Dwarka )
Sh. Dinesh Tehsildar 25017834,
8800447878
Kumar (Najafgarh) 25321838
Sh. Rajendar Tehsildar 9821106719
25069185
Kumar (Kapashera)
DISTRICT DISASTER MANAGEMENT AUTHORITY (SOUTH WEST)
Emergency Operation Centre No: 25066674, 24950523
9971975737
Sh. Ram DPO, DDMA [email protected]
25066674 (In case of
Chander (South West) [email protected]
emergency: =
PC, DDMA
Sh. Kuldeep 9896994201
(South West)
PC, DDMA
Sh. Vijay Kumar 9205313704
(South West)

WEST DISTRICT

O/o the District Magistrate (West), Old Middle, School Building, Rampura New Delhi-110035,
Ph.27396629, Fax-27395617

Name Designation Phone / Fax Mobile Email ID

Ms. Neha Bansal DM (West) 25107118 9476002916 [email protected]

Sh. Dharmender
ADM (West) 25107117 9531944335 [email protected]
Kumar

Sh. Atish Kumar SDM (Patel Nagar) 25170141 9933200400 [email protected]

SDM
Sh. Ranjeet
25170146 9650986709
Kumar Singh
(Rajouri Garden)

SDM
Sh. Nisant Bodh 25967590 9599896607
(Punjabi Bagh)

Sh. V. K. Tyagi SDM (Election) 25107441 9818644882

Sh. Mukesh Tehsildar

27391613 8745882310
Kumar (Patel Nagar)

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Sh. Rajender Tehsildar

27391912 9818700843
Minz (Rajori Garden)
Sh. Kuldeep Tehsildar
27391613 9813326775
Singh (Punjabi Bagh)
DISTRICT DISASTER MANAGEMENT AUTHORITY (WEST DISTRICT)
Emergency Operation Centre No: 27397814, 8587826971
Sh. Mohit DPO, DDMA
9910737908
Sharma (West) [email protected]
Ms. Bhawna
PC, DDMA (West) 9991053388
Solanki

Sh. Arshad 9555727284

PC, DDMA (West) 27397814
Isthar

NORTH-EAST DISTRICT
O/o the District Magistrate (North-East),
DSIDC Weaver Complex Near Gagan Cinema, Nandi Nagri, New Delhi-110093,
Ph. 22122732, Fax-22129686
Name Designation Phone / Fax Mobile Email ID

Sh. Shashi 22122732

DM (North-East) 9711177651 [email protected]
Koshal (F: 22129686)
22115490
Sh. R.P. Agarwal ADM (North-East) 9810229677
(F: 22115513)
Sh. Ajay Kumar 22827367
SDM (Seelampur) 9818919449
Arora (F: 22823644)
Sh. Devinder SDM
22574468 9810494309
Kumar (Yamuna Vihar)
Sh. Punit Kr. SDM
22574469 9497703331
Patel (Karawal Nagar)
Sh. M.K.
SDM (DUDA) 9717999283
Aggarwal
Sh. Shashi 22122732
DM (North-East) 9711177651 [email protected]
Koshal (F: 22129686)
22115490
Sh. R.P. Agarwal ADM (North-East) 9810229677
(F: 22115513)
Sh. Ajay Kumar 22827367
SDM (Seelampur) 9818919449
Arora (F: 22823644)
Sh. Devinder SDM
22574468 9810494309
Kumar (Yamuna Vihar)
Sh. Punit Kr. SDM
22574469 9497703331
Patel (Karawal Nagar)
Sh. M.K.
SDM (DUDA) 9717999283
Aggarwal
Sh. Kishan Veer SDM (ELECTION) 22132054 9599430253
Tehsildar
Sh. Dalbir Singh 22827367 9013633378
( Seelampur)

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Tehsildar
Sh. Dalbir Singh 22827367 9013633378
( Seelampur)
Tehsildar (Yamuna
Vijay Kumar 22574468 9911835707
Vihar)
Tehsildar
Sh. R.L Meena 22574469 9868327767
(Karwal Nagar)
DISTRICT DISASTER MANAGEMENT AUTHORITY (NORTH EAST DISTRICT)
Emergency Operation Centre No: 22115289
Sh. Deepak DPO, DDMA
22115289 9013212964
Mishra (North East)
Ms. Bhawna PC, DDMA
22115289 9711040484
Singh (North East)
PC, DDMA
Vacant (North East) -

Care Taker
Sh. Ajay Gupta (North East) 9899621343

NORTH-WEST DISTRICT
O/o the District Magistrate (North-West), Kanjhawala, New Delhi-110081
Ph: 25953785, Fax-25951142, EOC: 24536727
Name Designation Phone / Fax Mobile Email ID
25953785,
Sh. Sandeep
DM (North-West) 25953380 9871890501 [email protected]
Mishra
(F: 25952530)
25953786
Sh. Amitb ADM
(F: 25953419, 9205920120 [email protected]
Kumar (North-West)
25951142)
Sh. Nagendra
Shekhar Pati SDM (Rohini) 25953528 9811756750 [email protected]
Tripathi
Sh. Gorav yadav SDM (Kanjhawla) 25951140 9870309320
Dr. Mohd. SDM [email protected]
27393000 8826961131
Rehan Raza (Saraswati Vihar)
Sh. Arun Gupta SDM (DUDA) 25953375 8800489470
Ms. Meena
SDM (Election) 25953420 9818001789
Tyagi
Tehsilder 25951140
Sh. Kamal Kisor 9821106719
(Kanjawala)

Tehsilder
Sh. Prem Chand 8750585523
(Saraswati Vihar)

Tehsilder
Ms. Kusumlata
(Rohini)
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SOUTH DISTRICT

O/o the District Magistrate (South), M.B. Road, Saket, New Delhi-110068
(O) 29535025 / 29535796, Fax: No. 29535797

Name Designation Phone / Fax Mobile Email ID

29535025 /
Sh. Brij Mohan DM (South) 29535796 9999926659 [email protected]
(F: 29535797)
29536774
Sh. Arun Guota ADM (South) 9531944347 [email protected]
(F: 29532673)
29532310
Sh. Rakesh Kumar SDM (Saket) 8287364605

Ms. Sonalika
SDM (Mehrauli) 26641772 8860668337
Jivani
Sh. Kapil 29532310
SDM (Hauz Khas) 8860743272 [email protected]
Choudhary (F: 26645402)
Sh. Naveen
SDM (Election) 9810388372
Gusain
Sh Arvind Chopra Tehsilder (Saket) 29532310 9718411711
Sh. Manoj Kumar Tehsilder
26641772 9313277952
Mishra (Mehrauli)
Tehsilder
Sh. Arvind Kumar 29536904 9013802249
(Hauz Khas)
Ms. Sonalika
SDM (Mehrauli) 26641772 8860668337
Jivani
Sh. Kapil 29532310
SDM (Hauz Khas) 8860743272 [email protected]
Choudhary (F: 26645402)
Sh. Naveen
SDM (Election) 9810388372
Gusain
Sh Arvind Chopra Tehsilder (Saket) 29532310 9718411711
Sh. Manoj Kumar Tehsilder
26641772 9313277952
Mishra (Mehrauli)
Tehsilder
Sh. Arvind Kumar 29536904 9013802249
(Hauz Khas)
DISTRICT DISASTER MANAGEMENT AUTHORITY (SOUTH DISTRICT)
Emergency Operation Centre No: 29533222, 9871980715
Ms. Rukmani DPO, DDMA
29531277 9312110129 =
Kotiya (South)
PC, DDMA
Sh. Ajit Goutam 9907951980
(South)
PC, DDMA
Sh. Ajit 9907995198
(South)

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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

SOUTH-EAST DISTRICT
O/o the District Magistrate (South-East), Lajpat Nagar-IV, New Delhi-110024
(O) 29535025 / 26476410, Fax No. 29535797
Name Designation Phone / Fax Mobile Email ID

Sh. Harleen 26476402

DM (South-East) 9650188246 [email protected]
Kaur (F: 26476403)
Sh. Suresh 26476404
ADM (South-East) 7834848514
Chand (F: 26476409)
Sh. Babu Lal 29956500
SDM (Kalkaji) 9654109084 Sdmkalkajipgc@gmail,com
Meena (F: 29957388)
Sh. Vinod SDM 9205290766
26476405
Kumar Yadav (Defence Colony) 8920520306
Sh. PR Kaushik SDM (Sarita Vihar) 26476406 9013612655

26476408
Tehsildar 9911071215
26476414
Ms. Lal Varmoy (Kalka Ji)
Sh. Ravinder Tehsildar 26476408
9868236455
Kumar (Defence Colony) 26476414
Sh. Ram Kesh Tehsildar 26476408
9868761069
Meena (Sarita Vihar) 26476414
Sh. Neeraj SDM Election 9811242824
dhawan

PC, DDMA
Sh. Jugbir Singh 9990403929
(South East)

CONTACT DETAILS OF DELHI POLICE (HQ)

TELEPHONE NUMBERS OF OFFICERS OF DELHI POLICE (HQ)

S. No. Name Designation Phone / Fax Mobile

23490201

Sh. S.N Srivastava C.P OF DELHI 23319961 9818099006

1.
F: (24638859)

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DEPARTMENT - DELHI POLICE

DCP OFFICE, SALIMAR PARK BHOLA NATHNAGAR SHAHDARA
Name Designation Phone / Fax Mobile
22304001
Dy. Commissioner 21210801
Sh. Amit Sharma 9818099052
(Shahdara) 21210804
(F: 22304070)
Dy. Commissioner 22232102
Sh. Om Veer Singh 9818099042
(East) (F: 22232108)
21210805
Sh. Rohit Raiveer Singh Add. DCP/Shah(I) 21210802 9818099072
(F: 22304071)
7065036003
(O) 22131048
Sh. Nishant Gupta Add. DCP/Shah(II)

Shahdara Police Station Contact No. 011-22131069,FAX-22131070

21210831
Sh. Mukesh kumar
A.C.P Shahdara 22824230 7065036006
Tyagi
(F: 22324233)
22831778
Sh. Youdhir Singh SHO Shahdara 22831785 7065036027
(F: 22321100)
Sh. S.I Alok SI, Bomb Detection 22324425 8826715589
Nand Nagari Police Station
22580948
Sh. Sushil Tyagi A.C.P Nand Nagari 8750870706
(F: 22580948)

22585985
Sh. Avtar Singh SHO Nand Nagari 8750870733
(F: 22585985)

Kashmere Gate Police Station

Sh.Raj Kumar Bharadwaj 23925500 9818173083

ACP Metro Police
(F: 23925500) 8750871208

23925500
Sh. Kanchan Lal Meena SHO Metro Police 8750871323
(F: 23925500)

Jafrabad Police Station

8750870723
22560191-92
Sh. Vivek Kr. Tyagi SHO Jafrabad
(F: 22560192)
9911231895

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Jyoti Nagar Police Station

22810522,
Sh. Shailender Tomar SHO Jyoti Nagar 8750870731
22810525
M.S. Park Police Station
22599375 7065036029
Sh. Mangesh Tyagi SHO M.S. Park
(F: 22599374) 9911549609
GTB Enclave Police Station
22580947-46 7065036031
Sh. Ajay Kumar Singh SHO GTB Enclave
(F: 22137444) 9868828036
Welcome Police Station
22822746
Sh. Raj Kumar SHO Welcome 8750870722
(F: 22826808)
Harsh Vihar Police Station
22342074-73
Sh. Sushil Kumar SHO Harsh Vihar 8750870732
(F: 22342071)®
Seemapuri Police Station
Sh. Mahesh kumar ACP Seemapuri 22580948 7065036007
22599394-97, 7065036030
Sh. Harsh Kumar SHO Seemapuri
22599395 9582062982
G.T.B Enclave P.S
22580947 7065036031
Sh. Ajay Kumar Singh
G.T.B Enclave 22137444 9868828036

Vivek Vihar Police Station

7065036004
Sh. Mayank Bansal ACP Vivek Vihar 22154102
9958566200
22146040
7065036021
Sh. Mukesh Kumar SHO Vivek Vihar 22163403
9810537694
22150370
Gandhi Nagar Police Station
Sh. Siddarth Jain
ACP Gandhi Nagar 22513088 7065036005

22082235
Sh. Anil Kumar Malik SHO Gandhi Nagar 7065036024
22072761
Farsh Bazar Police Station
22303600 7065036028
Sh. Ashok Kumar Singh SHO Farsh Bazar
22385817 9999089933

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“Call 1077 for any disaster help in Delhi’

Krishna Nagar Police Station

22002959
Sh. Raj Kumar Saha SHO Krishna Nagar 7065036025
22093224
Anand Vihar Police Station
22384300
7065036022
Sh. Satyavir Singh SHO Anand Vihar 21210296
7678520653
22384600
P.S Madhu Vihar
22732426
22732429
Traffic Police (Shahdara District)
Control Room No. 22326150, 23378840, 23379193, 25844444
Sh. S.N. Mosbi 21210295/96 8130099066
DCP Traffic
(F: 22431778) 9818099081
Sh. Satish Kumar ACP Traffic 22116198
8750871411
(North-East) (F: 22116198)
Sh. Gulam Saber ACP Traffic (East) 22440743 8750871410

DEPARTMENT - DELHI FIRE SERVICE

Delhi Fire Service, Near Super Bazar, GNCTD, C.P., New Delhi
Name Designation Phone / Fax Mobile
23414000
Sh. Atul Garg Director 9810705870
(F: 23412593)
23414250
Rajesh Pawar Chief Fire Officer 9868116052
(F: ) 23412593
Dy. Chief Fire 23414250
Sh. Sunil Choudhary 9811338552
Officer. (Shah.) 26189168
Mandawali Fire Station,
I.P. Extension, Delhi
Sh. F. Brown Divisional Officer 22530717
9871755306
([email protected]) (NE) 22726236
Sh. Nagendar 22721190
ADO 9868332111
22417747
Geeta Colony Fire Station- 22513330
Sh. Nagendar ADO 22513330 9868332111

22594700
Tahirpur Fire Station

22815612
Gokulpur Fire Station

22323322
Shahdara Fire Station
Shastri Park Fire Station 22853933
CBD Ground, Shah,
22392230
vishwas Nagar

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DEPARTMENT – CIVIL DEFENCE

E-Block, 2 Floor, Nand Nagar, O/o the District Magistrate (Revenue), Shahdara District
nd

Details of Shahdara District Senior Warden, C.W & D.D.W.

Div No, Zone No & P.S
S. No Name of warden Rank Contact No.
Name
1 SSO SSO
Ms. Trishna
1 Junior Staff Officer JSO 9868151802
Chattopadhay
1 Shahdara District Sh. Pramod kumar ICD 9810253109
9911989808
2 All Div Shahdara Distt. Sh. Nirmal Gupta Sr. C.W
9811017408
Addl. C.W ( Lady ) Miss. Shakuntla Add. C.W 9540343535
4
(Shahdara Distt) Sharma Lady 9540252626
5 Zone 33 Vivek Vihar Sh. Shri Prakash Dy.C.W 9013300502
9350781896
6 Zone no 40 Shahdara Sh. Dr. T.P.S Verma Dy. C.W
9910991048
7 Zone No 41 Seema Puri Sh. L.S Rawat Dy.C.W 9810758082
8 211 ( Shahdara ) D.W
9 212 ( M.S Park ) D.W
10 213 ( Welcome ) D.W
11 248 (Jyoti Nagar) D.W
12 214 ( Seemapuri ) Vacant D.W
13 215 (Nand Nagri) D.W
14 216 (Harsh Vihar)

15 198 Farsh Bazar Vacant DW

16 196 Vivek Vihar DW

17 248 ( Jyoti Nagar) Sh. Akil Ahmad D.D.W 9350496476

18 248 (Jyoti Nagar) Sh. Rakesh Kumar D.D.W 9873762034

19 211 ( Shahdara ) D.D.W

20 211 ( Shahdara ) Sh. Gajender Kumar D.D.W 9810725172

16 196 Vivek Vihar DW

17 248 ( Jyoti Nagar) Sh. Akil Ahmad D.D.W 9350496476

18 248 (Jyoti Nagar) Sh. Rakesh Kumar D.D.W 9873762034

19 211 ( Shahdara ) D.D.W

20 211 ( Shahdara ) Sh. Gajender Kumar D.D.W 9810725172

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21 212 ( M.S Park ) Sh. O.P Sharma D.D.W 9871805231

22 212 ( M.S Park ) Sh. Sunil Soni D.D.W 9266420634

23 213 ( Welcome ) D.D.W

24 213 ( Welcome ) Sh. Madan Sharma D.D.W 9953391217

25 260 (GTB Enclave) D.W

26 215 (Nand Nagri) D.D.W

Sh. Manish Partap

27 216 (Harsh Vihar) D.D.W 8090701231
Singh

28 197 Anand Vihar Sh. Rakesh Sharma D.D.W 9213671419

29 198 Farsh Bazar Sh. Rajesh Kapoor D.D.W 9999138283

9268884214
30 198 Farsh Bazar Manju Jain L.W.
011-22305423

9810721848
31 211 Shahdara Deepa Gupta L.W
9811592582

32 212 M.S Park Indu Maheshwari L.W 9911978233

33 193 Gandhi Nagar Sh. Daya Ram Sharma D.D.W 9811109390

34 193 Gandhi Nagar Sh. Gulshan D.D.W 987315864

35 193 Gandhi Nagar Sh. J.P Sharma D.W 9810723116

36 195 Krishna Nagar B.R. Gaur D.W. 9654858688

37 195 Krishna Nagar Sh. R.P Goshwami D.D.W 9873984978

38 195 Krishna Nagar Sh. Chattarpal Singh D.D.W 9968057290

DEPARTMENT - MTNL
DDA Shopping Center, H Poket Dilshad Gardern
Name Designation Phone / Fax Mobile
22129786
Sh. Davinder Singh Area Manager 9013131223
(F: 22571900)
Telephone Exchange, R-Block, Dilshad Garden, Delhi

22132500
Sh. Dhyan Singh HOD 9013136989
(F: 22580000)

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DEPARTMENT - DHS
A-14/G-1, DDA Flats, Dilshad Garden, Delhi
Name Designation Phone / Fax Mobile
22111363
Dr. Rajesh Kumar 22127901
CDMO 8745011055
22583568
(F: 22593424)
Dr. Satish Chandra Addl. CDMO
22127902 87450110311
Dr. Sandeep Gautam (Nodal Officer)
DM Office Complex, Nand Nagri, Delhi-93
Addl. Nodal
22118753
Dr. S.K. Nayak Officer (Disaster 9811451030
22111363
Management)

DEPARTMENT - DELHI JAL BOARD (DJB)

DJB, Varunalya, Ph-II, Karol Bagh, Delhi
Control Room No. : 1916
Name Designation Phone / Fax Mobile
23544795
Sh. Nikhil Kumar CEO 9999237373
(F: 23516182)
DJB, Jhandewalan, Delhi
23527685
Sh. S.K Bhardwaj Chief Engineer
(F: 23527685)
2142, Janta Flat, GTB Enclave, Delhi
22137327
Sh. R.P Singh S.E. 9650290841
(F: 22137327)
22130695
Sh. Vijender Singh E.E.-I 96502901457
(F: 22130695)
Pocket-R, Overhead Tank, Behind Petrol Pump, Dilshad Garden
22137250
22812683
Sh. Sukh Pal Chand E.E.-II 96502901065
22584843
22596645
G.T. Road, Shahdara
Sh. Pankaj Kumar Atry E.E.-III 22596645 9650573355

Sh. Vijendra Kumar Z.E. 22591171 9056291457

Bhagrathi Water Treatment Plant

Sh. C.L. Sagar E.E. 22561930 9650183355

Loni Road
22591171
Tanker Service NE-I
22814651

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DEPARTMENT - EAST DELHI MUNICIPAL

CORPORATION (EDMC)
(SHAHDARA)-NORTH ZONE
419, Udhyog Sadan, Padpadganj Industrial Area, Delhi 92
MCD Control Room No. 22822700
Name Designation Phone / Fax Mobile
Commissioner, East 22144122
Dr. Bilraj Kaur
Delhi 22165880
Near Shyam Lal College, Keshav Chowk, MCD Building North,
Shahdara
Dy. Commissioner (O) 22824647
Dr. Rainan Kumar 9250290424
(EMCD) (F) 22821279
(O)22826463,
Asst. Commissioner
Sh. Sunil Tripati 22824647
(MCD), Shahdara
(F) 22821279
AD, Shahdara 22823090
Sh. Rajeev Kumar 9717750104
(North), MCD (F: 22821279)
S.E.(1) Shahdara
Sh. A.K. Gupta 22825121 9717788078
North, MCD, Drain
22827710
Sh. Shree Mandir E.E. Maintenance-4 9717788661
(F: 22821279)
Sh. Narendar Supt. Sanitation 8800696857
Malaria Dep. Malaria Depatment 22380090

DEPARTMENT - EAST DELHI MUNICIPAL

CORPORATION (EDMC)
(SHAHDARA)-SOUTH ZONE
419, Udhyog Sadan, Padpadganj Industrial Area, Delhi 92
MCD Control Room No. 22300171, 22300175, 22303700
Name Designation Phone / Fax Mobile
Commissioner, 22303651
Dr. Bilraj Kaur
(South Zone),
Karkardooma Opposite DSSSB Building, Delhi-110032
Dy. Commissioner 22303651
Sh. A. Naydu
(South Zone) 22821279
Assistant 22386462
Sh. R.C. Shahu
Commissioner

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DEPARTMENT – PWD (SHAHDARA)

Delhi Sachivalya, Control Room No. 23490323
Name Designation Phone / Fax Mobile
23724390(Ravi
9871167709
Kant)
Sh. Ravi kant (Shahdara) S.E. 9015973222
23392194,
Sh. Vijay Kumar (East) (Nodal Officer)
23392192
(F: 23392191)
276, Mansarover Park, DDA Flats, Shahdara, Delhi
Sh. Rakesh vij (B.M)
22138359 9910517835
Sh. Prakash Rawat E.E. (Civil)
(F: 22134037) 94465515711
(Road)
DC Office Complex, Nand Nagari
22138359
Sh. Sudheer Kumar A.E. (Civil) 9312666699
(F: 22134037)
22138359
Sh. S.P. Singh J.E.(Civil) 8800534846
(F: 22134037)
Sh. Reetu Raj A.E.(Electrical) 22135469 813054036
Sh. Dhuni Ram J.E.(Electrical) 22135469 9015254524
MSO Building, ITO, Delhi
223319715
Chief
Sh. Surender Singh 223326960 9968662424
Eastern Range
(F: 23329880)

E.E. (Electrical) M-251

Sh. H.P Sharma 23711241 7014483097
(North-East/Shahdara)

Sh. Ravin Kant S.E.(Shahdara) M-23 23378275 9871167700

EE NANDI /(P)
Sh. Datta Ram Rawat 23370739 9560276229
Shahdara
EE NANDI/
Sriniwas Chand Jain 22759512 9717558752
Karkardooma Court
EE NANDI/
VACANT 23319475
(Shahdara) Building
EE NANDI/ 22485217
S.K. Modi 9868207966
(Shahdara) Roads 22488165
23370798
Sh. Vijay Kumar S.E (East) M-22 9015913222
23724390

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VACANT EE NANDI/ (P) East 23370798

EE NANDI/ (East) 23379916
K.P. Singh 9810438957
Building/ Players 23724340
EE (E)/ Players
A.R. Chandekar 23392199 8800862231
Building & East
EE NANDI/ (East)/ 22752056
Iqbal Singh 9910925748
Roads 22791269
22486228
Sh. Mukesh Kumar S.E (North-East) M-21 22485181 9871250055
(F: 22488226)
EE NANDI/ (P)
M.C. Yadav 22486228 9999386202
North East
EE (Elect)/
K.C. Barolia 9999888508
(North-East)
EE NANDI/ (North- 22138359
Jokhan Prashad 9810507479
East) Building 22134037
EE NANDI/ (North- 22565497
Bishamber Dass 9873245771
East)/ Roads 22565986
22481229 9650485232
Rajender Singh DD (H)/M214
22481228 9968891340

DEPARTMENT
DELHI DEVELOPMENT AUTHORITY (DDA)
O/o the Land Management, Vikas Kutir, Bareek No.- 6, Delhi
DDA Control Room No. 24646382
Name Designation Phone / Fax Mobile
23378373
Sh. Bhoop Singh Deputy Director 7533077952
(F: 23378373)

DEPARTMENT
FOOD & CIVIL SUPPLY (F & CS)
DC Office Complex, Nand Nagari
Name Designation Phone / Fax Mobile
Asst.
22115444,
Commissioner
Sh. M.S Premi 22115453 9810150090
cum Dy. Secretary
(F: 22115444)
(NE)
Sh. S.P. Singh FSO Circle-63 22111707 9868251918
Sh. R.K Sharma FSO Circle-68 22111678 9810150090
Mansarover Park, Near Police Station
Sh. T.P.Singh FSO Circle-64 22139859 9990550524
Sh. Vinod Kumar
FSO Circle-67 22587623 9810915831
(Add. Charge)
Forest Dep. Vikas 23370679
Bhawan 1800118600

164 | P a g e Headquarter No. 23379836, 23370066

District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

DEPARTMENT – BSES
BYPL, Shakti karan Building, Karkardooma, Delhi
BSES Helpline No. 39999707, 39999808, (46063751)
Name Designation Phone / Fax Mobile
39999382
Sh. P.R Kumar CEO 9350261033
39999325
General Manager
Sh. Rahul Aggarwal 39999239 9350261778
(Safety)
Additional Vice
Sh. Ravi Shri Vastava 9350261464
President
Assistant Vice
Sh. Upender Upadhyay President 8588887529
(Seemapuri)
Assistant Vice
Sh. Rakesh I. Kumar President (Harsh 8588887549
Vihar)
Assistant Vice
Sh. Vijay Mittal President (Vivek 9350261250
Vihar)
BSES, B-Block, Dilshad Garden
9350261766
Sr. Manager O&M
Sh. Nand Kishor 32575127 8467084934
GTR

Sr. Manager O&M 9350261319

Vacant 32575127
GTR

DEPARTMENT - TRANSPORT
5/9, Under Hill Road, Delhi-110054
Name Designation Phone / Fax Mobile
Pr. Secy.-cum- 23933829
Ms. Manisha Sexena
commissioner (F: 23933069)
23790290
Sh. K.K Daiya Spl. Commissioner 23930740, 9868015084
Sh. Pankaj Kumar (Admn./Vig.) 23925088
23961194
Nand Nagri Depot, DTC
22114400
Regional Manager
Sh. Rajesh Sexena 22581577
(E) DTC
22114500
22581577
Sh. P.K Rai Depot Manager, 8744073038
(F: 22581577)

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DEPARTMENT - DELHI METRO RAIL CORPORATION

(DMRC)
Shastri Park, Metro Train depot
Name Designation Phone / Fax Mobile
(O) 22147910
Sh. Rajnish Kr. Rana DGM (Operations) 9818568752
(F) 22185681
Shastri Park, Metro Station, 011-22186728
(O) 22190838
Depot Controller,
Sh. Neeraj Pandey 22190836, 9910376107
DMRC
22190838
22190836,
Sh. Devraj Singh AM Line 9650199085
22190838
AOM/REV.,
Sh. Vipin Kumar Jain 22184262 9871952378
DMRC
Dilshad Garden, Metro Station

Station Manager,
Sh. Sunil Kr. Morya 8800793100 9958981622
Dilshad Garden

Jhilmil Metro Station

Sh. Sunil Kr. Morya Station Manager,

8800793101 9958981622
Jhilmil

Mansarovar Park Metro Station

Sh. P.K Roy Station Manager,

880079302 9560082538
Mansarovar Park

Shahdara Metro Station

Station Manager,
Sh. P.K Roy 8800793103 9560082538
Shahdara

Welcome Metro Station

Station Manager,
Sh. Shiv Singh Meena 8800793104 9650199130
Welcome

Seelampur Metro Station

Station Manager,
Sh. Shiv Singh Meena 8800793105 9650199130
Seelampur

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“Call 1077 for any disaster help in Delhi’

Shastri Park Metro Station

Station Manager,
Sh. Shiv Singh Meena 8800793106 9650199130
Shastri Park

SECURITY CANTROL ROOM DMRC, 011-22185555, 22565232

CISF DMRC, 011-22185556

DEPARTMENT - NATIONAL DISASTER RESCUE

FORCE (NDRF)
8th Batalian, NDRF, Sector 19, Kamla Nehru Nagar, Ghaziabad, U.P
NDRF Delhi (HQ): 2617953, (F) 26105912
Control Room No: 022-25505050, 25505151, 25519613
Name Designation Phone / Fax Mobile
26105910, 0120-2351101,
0120-2351102 0120-
Sh. Aditya Pratab Dy.
2617953 9466123222
Singh Commissioner
(F: 0120-2351105,
26105912)
Sh. J.K. Rawat DIG 26105910

DEPARTMENT - DELHI URBAN SHELTER

IMPROVEMENT BOARD (DUSIB) Contact No. 23814305

A-2, Vikas Kutir, ITO, Delhi

Name Designation Phone / Fax Mobile

Sh. Surveer Singh CEO 23379626 -

Sh. P.Grag Ex.En.Se 26342896 9717999271

23378872
Sh.Anil Bhan SE 9717999347
23378872

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DEPARTMENT – EDUCATION

O/o the Pr. Secretary

Room No. 6, Old Secretariat, Delhi-110054
Name Designation Phone / Fax Mobile
23890119
Sh. Punya Salila
Principal Secretary (F: 23890187, 9818419211
Shrivastava
23890119)
O/o the Director Education
Room No. 12, Old Secretariat, Delhi-110054
23890172
Sanjay Goel Director Education
(F: 23890355)
O/o the Deputy Director Education
RPVV School Building, B-Block, Yamuna Vihar, Delhi
Sh. Ashok Kumar DDE (Shahadra ) 22913251 8285913726

O/o the Education Officer Zone IV

RPVV School Building, B-Block, Yamuna Vihar, Delhi
Sh. Rajeev Sharma D.D.E. Zone-IV 9891948700
22910917
Sh. Hemraj D.E.O. Zone-IV

O/o the Education Officer Zone V

Gandhi Memorial School Building, Shahdara, Delhi
22129364
S.K. Sharma D.D.E. Zone-V 9868097343
22326244
Ashok Kumar D.D.E. Zone-02 8285913726
O/o the Education Officer Zone VI
C-Block, Dilshad Garden
Meena Kumar D.D.E. Zone-VI 22129364 8860575755

Neelam Yadav D.D.E. Zone-01 9818193232

DEPARTMENT
MEDICAL RESPONSE & TRAUMA COUNSELING
INDIAN RED CROSS SOCIETY
Seemapuri, Shahdara, Delhi
Name Designation Phone / Fax Mobile
Medical
Dr. Ravi Gupta Superintendent, 22118752 9811811081
Disaster In-charge
Honrary Jt.
Vacant 22578357
Secretary
CATS
CATS (HQ), Yamuna Pusta, Near Vijay Ghat, Bela Road, Delhi- 06
9717655770,
Ms. Sarita A.A.O. 23860529
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District Disaster Management Authority (Shahdara)
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ST. JOHN AMBULANCE BRIGADE (SJAB)

1, Red Cross Road, Staff Quarter Complex, Ground Floor, New Delhi- 01
Deputy 23322237
Dr. R.K. Kher 9312731726
Commissioner 47594949
Addl. 23322237
Sh. S.C. Goyal 9312249957
Commissioner 47594949
Asstt.
Commissioner 22829706,
Dr. R.K Sharma 9953514466
Nursing/ 23322237
Nodal Officer
Asstt. 22829706,
Dr. R.K. Sharma 9953514466
Commissioner 23322237
Corps
Commander-cum-
Dr. Pratibha 23720143 8285072405
Alternate Nodal
Officer

GOVERNMENT HOSPITALS IN DISTRICT SHAHDARA

DR. HEDGEWAR AROGYA SANSTHAN
Dr. Hedgewar Arogya Sansthan, Karkardooma, Delhi-32
22393150
Medical
Dr. Sushil Kumar 22393155 9582500312
Superintendent
22301108
Addl. Medical 22393150
Dr. R.P. Arya 9711806541
Superintendent 22301214
Dr. S.P. Kalra
Nodal Officer 22393152 9711806523

CCMO (Alternate
Dr. Ashok Dua 22393151 9654958520
Nodal Officer)
GURU TEG BAHADUR HOSPITAL
GTB Hospital, Dilshad Garden, Delhi-110 095
Control Room No. 22692111, 22588383
22581732
Dr. Rajesh Kalra Head of Office 9868399535
(F) 22581732
Medical 22582302
Dr. Sunil Kumar
Superintendent (F) 22581928
Disaster In-charge/
Sh. P. Ram
(CCMO)
Police Control Room 22692100

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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

IHBAS HOSPITAL, 22114021

ESI HOSPITAL
JHILMIL COLONY, DELHI
Dr. Heena Lal Medical Suptd. 9868288776
Senior Specialist
Surgery (Nodal
Dr. R.K Julka
Officer – Disaster
Management)
22151329
(Alternate Nodal
Dr. Seema Kalra Officer – Disaster 9810960596
Management)
Deputy Medical
Dr. Jay Narzary 9910968181
Superintendent
SWAMI DAYANAND HOSOPITAL
Dilshad Garden, Shahdara, Delhi-110095
Medical 22582512
Dr. Rajni Kedwal 8826694667
Superintendent (F: 22583809)
Addl. Medical
Dr. M.P. Singh 22314029 9810456706
Superintendent
Nodal Officer 81301561171
Dr. K.R. Arya
(Disaster 22588585 8130191229
Management)

DISPENSARIES IN DISTRICT SHAHDARA

Name & Address of Dispensary Phone
DGD Ashok Nagar, D-542, Gali no. 9, DGD Ashok Nagar, Ashok
22803436
Nagar, Delhi-32
DGD Babarpur, House No. 30/16, Bhomia Street, DGD Babarpur,
22820453
Delhi-32
DGD Dilshad Garden, A-13, G-1, DDA Flats, Dilshad Garden ,
22585490
Delhi-95
DGD Durga Puri, H.No. 1499/221, Durga puri, Shahdara, Delhi-93 22125400
DGD Gautam Puri, Street No. 7, Gautampuri Zafrabad, Delhi-53 22861213
DGD Maujpur, Gali No. -2, Arjun Mohalla, sabji mandi, Maujpur,
22911835
Delhi-53
DGD Nand Nagri, A-2 Block, Nand Nagri, Delhi-93 22585690
DGD Nand Nagri Extn., Block F-2, Nand Nagri, Delhi-93 22582659
DGD New Seema Puri, Block-C, Residential Colony, New
22355363
Seemapuri, Delhi-95
DGD Old Seemapuri, Near Bus Stand, Old Seemapuri-95 22356287
DGD Saboli, H. No. 7, Gali No.-7, infront of Old shiv mandir, Near
22344646
Railway crossing Saboli, Delhi-93
DGD Seelampur, H. No. 337, Janta Flats, Welcome Seelampur- II,
Delhi-53 22826102

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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

MOTHER & CHILD WELFARE CENTRE IN DISTRIC

SHAHDARA
Area & Location of Mother & Child Welfare Centre Phone
Babarpur, M&CW Centre Babarpur, Shahdara MCD, Main
Hanuman Road, Near MCD School Shd. Delhi-32 22820173

New Seemapuri, M&CW Centre, New Seemapuri, MCD, Delhi-93

22357475

E4 Nand Nagri, M&CW Centre, E4 Nand Nagri, MCD Delhi

22594754

B4 Nand Nagri, M&CW Centre, B4, Nand Nagri, MCD Delhi-93

22594820

Welcome Seelampur, M&CW Centre (Seelampur Welcome Ph-II)

Community Centre Building, Seelampur Phase-III, New Delhi 22820184

MATERNITY HOME CENTRE IN DISTRIC SHAHDARA

Area & Location of Maternity Home Centre Phone
Welcome Seelampur, JB-6 Subhash Park, Near R.D. Public
School, Welcome 22828448

Chandiwala, Railway Road , Shahdara, Near Central Bank of

India, Delhi 22597918

IPP VIII Seemapuri, F-Block, Dilshad Garden, Near MCD

Primary Seelampur & Kapoor Nursing Home Delhi 22357620

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 District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

HOTEL

1. The Leela Ambience Karkardooma Shahdara 011-49088888

Convention Hotel
2. East inn Guest House Nirman Vihar Shahdara 011-22443243

3. Park Plazza CBD Ground Karkardooma 080018 00700

4. Ginger Hotal Vivek Vihar Near P.S Vivek Vihar 011 6666 3333

5. Samrat inn Karkardooma 011 4214 1667

MALL

1. Pacific Mall Anand Vihar 0120 300 2000

2. EDM Mall Anand Vihar 095606 50515

3. Parsavnath Metro Mall Karkardooma Shahdara 18602662010

4. Vikas Mall Shahdara 011-22323302

5. Aggarwal Fun City Mall Karkardooma Shahdara 011-22302111

6. Cross River Mall Karkardooma Shahdara 011-42111920

CINEMA HALL

1. Fun Cinema Hall Fun City Mall Karkardooma Shahdara

2. Gagan Cinema Hall Nand Nagri Delhi-93 011-22581989

3. Pacific Cinema Hall Anand Vihar 0120 300 2000

4. EDM Cinema Hall Anand Vihar 095606 50515

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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

BLOOD BANK IN SHAHDARA DISTRICT

GURU TEG BAHADUR HOSPITAL

GTB Hospital, Dilshad Garden, Delhi-110 095
Blood Bank No. 20151815, 22130973
Name Designation Phone / Fax Mobile
Dr. Bhrat Singh Incharge
9868399515
(Blood Bank) 22590148
Sh. Jayanti Technician 22130973 9953509680
Sh. Pravin Kumar Technician 9868808044
DR. HEDGEWAR AROGYA SANSTHAN
Dr. Hedgewar Arogya Sansthan, Karkardooma, Delhi-32
Blood Bank No. 22301148, 22301149, 9811100306
Dr. Alok Singh In-Charge
9654958519
(Blood Bank)
22309407
9810213739
Than Singh Technician

RAILWAY STATIONS IN SHAHDARA DISTRICT

Phone /
Name Designation Stations Mobile
Fax

22585251
Sh. Naresh Kumar Station Manager Shahdara 9717634328
23747110

Sh. S.K. Chopra Station Manager Anand 23747110 9717635012

Vihar

Superintendent 9717632791

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District Disaster Management Authority (Shahdara)
“Call 1077 for any disaster help in Delhi’

SWAMI VIVEKANAND : ANAND VIHAR (ISBT)

Control Room No. 23868709
Phone /
Name Designation Depot Mobile
Fax

23868709
Sh. Vijay Kumar ISBT, Anand
A.R.M. 9868396309
Nigam Vihar
22148097

DELHI TRANSPORT CORPORATION (DTC)

Control Room No. 23370209, 23370210, 23370103, 23370105, 23370218 &
8744073229, 8744073248, 23370373 & 23370374, 41400400, 1800118181
(HQ): 23320694
East Control Room No. 22593553, 8744073242, 22114500
Phone /
Name Designation Depot Mobile/e-mail
Fax

Sh. Rajesh Saxena

Regional Manager Nand Nagari 22599157

Sh. P.K. Roy Depot Manager Nand Nagari 22581577 8744073184

Sh. Subhash
22353056
Chand New
Depot Manager
Seemapuri 8744073162

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