ITCC102

Computer Systems and Troubleshooting

NAME: Mike Andrew I. Zambales

SECTION: BSIT- 103I
DATE: 01/28/22

Laboratory Exercise Set 1 (Getting Started with Windows)

Lab 1.1 Getting Started in Windows 7

Objective:
To be able to use Windows 7 to locate and launch applications.
Parts:
Windows 7 computer
Procedure:
Complete the following procedure and answer the accompanying questions.

1. Power on the computer and log in. You may need to contact an instructor or student assistantfor
the userid and password.

2. Click the Start button in the bottom left corner of the screen. The Start button is used to launch
applications and utilities, search for files and other computers, obtain help, and add/remove
hardware and software. The Start button menu is configurable, as shown in a later lab. Figure 1.34
shows a sample Windows 7 Start button menu.

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 My Computer

FIGURE 1.34
Windows 7 Start button

FIGURE 1.34 Windows 10 Start button

3. The left panel of the Start button window contains a list of commonly used applications.
Items that have arrows to the right of the name have a submenu that contains recently used
application files that can be accessed by holding the pointer over the right arrow and clicking on
the file name in the right panel. A recently used file does not have to be used. You can simply
click the name of the application and it will open.
List one application found in the left panel of the Start button menu.
Google Chrome

4. There are several other ways to access applications from the Start button menu especially if
it is not shown in the left panel. Explore one way by clicking on the All programs link at the
bottom. The All Programs Start button option contains applications and folders that contain
other applications. Notice the scrollbar on the right (see Figure 1.35) that enables you to
scroll through the installed applications.

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 FIGURE 1.35 Windows 7 All Programs menu

What is the name of the last All Programs application or folder shown on your computer?
Zoom

5. Examine the available applications located throughout the list.

Which application do you think you might use the most?

Google Chrome

6. To access an application within a folder, you must first click on the folder, then click on the
application. Locate and select the Accessories folder.
List three applications found in the Accessories folder.
Internet Explorer, Notepad, Calculator

7. Another way of accessing applications is through the Search programs and files textbox acc

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essed
from the Start button. Click on the Start button. Right above the Start button is this textbox. C
lick
once inside the textbox and start typing the word note. Notice how at the top of the screen a
couple of programs that have the word “note” in them appear.
List one application found using the keyword “note.”
Notepad

8. Click on the Notepad application at the top of the list. The Notepad application opens.

9. Notice the three buttons in the top right corner. These three buttons are common in a windo
w and
shown in Figure 1.36. Table 1.5 details the purpose of these buttons.

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 FIGURE 1.36 Windows 7 window buttons

TABLE 1.5 Windows top right window buttons

Minimize
Maximize/Restore Close
Down

10. Click on the far right close button to close Notepad.

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 Close

11. Use the Search programs and files textbox to locate and launch the Calculator application.
Which three menu items are available with the Calculator application?
Standard, Scientific, Graphing

12. Whenever you use an application, the open application icon appears on the Windows 7 task
bar at the
bottom of the screen. The taskbar is customizable and this skill is taught later in the book. Not
ice
how a small calculator icon appears on the taskbar. Click on an icon and that application appea
rs on
the desktop.

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13. Minimize the Calculator application by clicking on the Minimize button (straight line) in the
top rightcorner. Notice how the calculator is still loaded as indicated by the icon on the taskba
r.
Minimize

14. Use the All Programs Start button item to locate the Sticky Notes application accessory. R
emember
you must first access the Accessories folder to locate the applications within that folder. Notic
e how
the Sticky Notes application icon is on the taskbar.

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15. An easy way to move between applications is by using the ALT + TAB
keys. Hold down the ALT
key. While keeping that key held down, tap once on the TAB key. A window with all open
applications appears. While keeping the ALT key depressed and tapping the TAB key once, the
cursor cycles through the open applications. When it highlights the application you want to re-
access, let the ALT and TAB keys go. Use the ALT and TAB key to re-access the Calculator
application.

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16. Close the Calculator application by using the Close button.

17. Click on the Sticky Notes application icon on the taskbar. Close the Sticky Notes applicatio
n by using the Close button.

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18. Easily access the Windows 7 Start button menu at any time by pressing the WINDOWS
key.

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 Lab 1.2 Getting Started in Windows 8
Objective:
To be able to use Windows 8 to locate and launch applications and locate control
panels
used in future labs.
Parts:
Windows 8 computer
Procedure:
Complete the following procedure and answer the accompanying questions.

1. Power on the computer. Windows 8 was designed for mobile (touch) devices so the Windo
ws 8
desktop is different from previous Windows versions. However, some people bought computer
s and
laptops that did not have touch monitors. The method used to unlock a Windows desktop depe
nds on the type of computer you have.
• Touch screen - Press your finger on the screen and move upward.
• Desktop computer -
Press any key and release, click the mouse anywhere, click the mouse near
the bottom of the screen, or hold the mouse button down while moving the cursor upward.
• Laptop -
Press any key and release, click the mouse anywhere, hold down the left track pad
section or button, or move the cursor upward.

2. Type the password. Contact the instructor or lab assistant if the password is unknown.
Note: Anywhere in this lab when the direction is to “click” something, if a touch screen is avai
lable, you can tap with your finger instead.

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3. The Windows Start screen appears. Figure 1.37 shows a sample Windows Start screen. You
c an press the Windows key at any time to bring up the Start screen. You can also point at the
bottom left
corner of the screen until a small Start screen display appears so you can click on it.

FIGURE 1.37 Windows 8 Start screen

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 FIGURE 1.37 Windows 10 Start screen
4. The Start screen has the user listed in the upper
right corner. This icon can lock the computer and sign out of the user account.
What user account is being used to do this lab?
Cheryl
5. The Start screen also contains tiles. Tiles are used to access apps, such as the current news,
weather, or traditional applications such as a web browser or word processing software. Tiles
are rectangular or square and fill the Start screen. Use the scrollbar at the bottom of the
screen to access the tiles to the right.
What is the name of the last app shown on the right?
Command Prompt
6. Examine the available tiles.
Which app do you think you might use the most frequently?
Chrome

7. Parts of the Start screen that are not immediately evident are the charms. Charms are little i
cons that
are used to quickly access apps. The charms that will appear depend on the manufacturer and
are
software-
dependent. The charms seen from the Start screen commonly include charms to perform
a search and access some common Windows settings. Figure 1.38 shows a sample of Windo
ws 8
Start screen charms.

FIGURE 1.38 Windows 8 Start screen charms

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 8. Access the Start screen charms by pointing to the bottom right corner of the screen. Click
the Search charm. Figure 1.39 shows an example of the menu that appears.

FIGURE 1.39 Windows 8 Search Apps window

9. The options below the Search text window are selectable items to designate where you want to
search. When learning to configure, maintain, and repair Windows, you will commonly use the
default selection of Apps. In the Search textbox, type notepad and do not press ENTER . Notice
how the Notepad application appears to the left.

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10. Click once on the Notepad app. The Notepad app opens.

11. Notice the three buttons in the top right corner. These three buttons are common in a window. Look
back to Figure 1.36 in Lab 1.1 to see them. Table 1.5 (also in Lab 1.1) details the purpose of these
buttons.

12. Click on the far right Close button to close Notepad.

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13. Sometimes the application you need is not one you remember. When you click on the Search
charm, all apps display in the left panel and you can use the scrollbar at the bottom of the screen to
search through them. Once found, click the app to open.

14. Access the Search charm. Do not type in the Search charm textbox. Instead, access it by clicking
one time in the panel to the left where all apps display. Locate the Sticky Notes app by scrolling
through the apps. Open the Sticky Notes app.
Which symbol is in the top left corner of the Sticky Notes app?
A paper

15. Close the Sticky Notes app by using the Close button.

16. There are several ways to access the traditional Windows desktop. One way is to access the
Desktop tile from the Start screen. Use one of the methods described to access the Desktop tile
from the Start screen.
What happened when you clicked or tapped the Desktop tile from the Start screen?
It would open the said application

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17. Re-access the Windows 8 Start screen by pressing the WINDOWS key, clicking the Windows icon
in the bottom left corner, if available, or pointing the mouse to the bottom left corner of the screen and
clicking on the small Start screen that appears.

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 Lab 1.3 Getting Started in Windows 10
Objective:
To be able to use Windows 10 to locate and launch applications and locate control
panels used in future labs.
Parts:
Windows 10 computer
Procedure:
Complete the following procedure and answer the accompanying questions.

1. Power on the computer. The method used to unlock a Windows desktop depends on the type of
computer you have.
• Touchscreen—Press your finger on the screen and move upward.
• Desktop computer - Press any key and release, click the mouse anywhere, click the mouse
near the bottom of the screen, or hold the mouse button down while moving the cursor upward.
• Laptop—Press any key and release, click the mouse anywhere, hold down the left track pad
section or button, or move the cursor upward.

2. Type the password. Contact the instructor or lab assistant if the password is unknown.
Note: Anywhere in this lab when the direction is to “click” something, if a touch screen is available,
you can tap with your finger instead.

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3. Windows 10 was designed for both traditional desktop and mobile (touch) devices. The Windows 10
desktop is different from previous Windows versions and it is a mixture of Windows 7 and
Windows 8, as shown in Figure 1.40. You can press the ENTER key on the keyboard at any time to
bring up the desktop.

FIGURE 1.40 Windows 10 desktop

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4. Notice the Start button in the right corner. Click on the Start button to access the tiled apps similar
to the Windows 8 Start screen, as shown in Figure 1.41.

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 FIGURE 1.41 Windows 10 Start button

5. Click the Windows icon again in the lower -left corner to return to the desktop. The desktop has a
new look to it along the bottom. The Start button is different. The text area to the immediate right of
the Start button used to be in the Start button menu or part of charms in Windows 8. There is an area
for the icons of the most commonly used applications. To the far right is the notification area.
List one icon of a commonly used application that is on your desktop.
Paint

6. Click the Start button. Locate and select the All apps option. Scroll through the options. Notice the
list contains both applications and folders.

7. Locate and select the Windows Accessories folder to expand it. Locate and select the Notepad app

to launch it.

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 What is the name of the last menu item shown on the far right inside the Notepad app?
Mozilla Fox

8. Notice the three buttons in the top right corner in the Notepad window. These three buttons are
common in a window. Look back to Figure 1.36 in Lab 1.1 to see them. Table 1.5 (also in Lab 1.1)
details the purpose of these buttons. Use the Minimize button (straight line). Notice how the
application icon displays at the bottom of the screen in the taskbar as a small blue spiral notebook.

9. Click on the Notepad application icon at the bottom of the screen. The Notepad application opens on
the screen. Use the Close button (X) to close the application.

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10. Another way to locate and launch an app is by using the Search the web and Windows textbox.

Click once inside this textbox and type the word note, but do not press ENTER. Notice that at
the top of the screen the Notepad desktop app is listed. The Sticky Notes app also shows.
List one other app that is shown that has the letters “note” in its name.
Notepad and Sticky Notes
Note: When you have two or more applications open in Windows 10, you can hold the ALT key

down and press the TAB key to cycle through any open applications. Windows 10 has a Task

View icon on the taskbar that serves the same purpose. Refer back to Figure 1.40 to see that useful
icon.

11. Select and launch the Sticky Notes app. The Sticky Notes app opens.
What symbol is in the top left corner of the Sticky Notes app?
Plus Sign

12. Close the Sticky Notes app.

13. Click on the Start button in the bottom left corner. Click in the tiled apps area. Launch one of the
apps by clicking on a tile.
Which app did you choose?
Cortana

14. Close the application using the Close button.

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 Lab 1.4 Using a Search Engine
Objective:
To use Google to effectively search for information
Parts:
Windows 7, 8, or 10 computer with Internet access
Procedure:
Complete the following procedure and answer the accompanying questions.

1. Power on the computer. Log in or unlock the screen.

2. Windows 7 users, click on the icon (Start button) in the bottom left corner, select All Programs, and
then select a web browser.

Windows 8.1 users—Access and launch a browser app such as Windows Explorer, Google

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Chrome, or Mozilla Firefox from the Windows start screen. If one is not readily visible, click on the
Windows icon in the bottom left corner to get a customized view of the applications. (On a mobile
device this may be a Windows symbol you touch on the front side of the device to access these
apps. You can then click the that is inside the circle in the bottom left to view All Apps and
pick a browser app from there.)

Windows 10 users—Access and launch a browser app such as Microsoft Edge, Microsoft Internet
Explorer, Google Chrome, or Mozilla Firefox from the Windows start screen. If one is not readily
visible, click All apps and scroll through the list to locate a browser app. Click on the browser app
name to launch it.

3. In the browser window, type the following: www.google.com

If a computer user has a Dell Windows 8.1 computer that the user complains is slow to boot,
what search terms would you put in the browser window? List at least three.
Internet Speed Test, Troubleshoot Dell Windows 8.1

4. In the search textbox, type the following: Windows 8 computer problems

Approximately how many results list at the top of the screen under the menu?
Only one
5. Change the search criteria to Windows 8 computer problem.
Approximately how many results list at the top of the screen under the menu?
9 common problems

6. Go into the first three problems by clicking on the first title line. To return to the search results,
click the BACK arrow.

Do any of the problems have anything to do with slow booting?

Yes it does have a relation regarding it

7. In the search textbox, type the following: Windows 8.1 slow boot Access the first result by clicking
on the title line.
What was the resolution given in the resulting web link?
1366 x 768

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8. Sometimes computer resolutions contain links to software that might not be free after so many days
and may contain malware or a virus. Only click on a link or use software tools from trustworthy
vendors. Return to the search criteria by clicking on the Back arrow or retyping www.google.com in the
search textbox. Now change the search to the following: Microsoft Windows 8.1 slow boot and
access the first result.
Approximately how many results are available?
There are 5

Which resolution was given?

1366 x 768

Do you think that this might be a good solution for the person who owns the Dell computer?
[ Yes | No | I have no idea ]
Yes

9. Now add the word Dell into the search criteria. Make the search the following: Microsoft Windows
8.1 Dell slow boot
Approximately how many results are available?
There are around 6 resultts.

10. Access the first result by clicking on the title line.

What resolution was given?
1366 x 768

You can follow the methods:

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Method 1:
Please follow the steps to run System Maintenance troubleshooter on the computer:
a) Press Windows and X key together and select Control Panel.
b) Click on Troubleshooting.
c) Click on View all option on the left side of the Windows.
d) Click on System Maintenance option.
e) Click on Next and follow the onscreen instructions to troubleshoot the issue.

Check if it has improved the performance. If not, proceed to the next method.

Method 2:
I would suggest you to place the computer in a clean boot state and check if you experience
slow performance.

Refer to the link to do so:

Refer to the section “Windows 8”
You refer to the section “How to determine what is causing the problem by performing a
clean boot” to check for the application or program that is causing this issue:
http://support.microsoft.com/kb/929135
Note: Please refer to section: How to reset the computer to start as usual after
troubleshooting with clean boot of the Kb article to boot the computer in normal startup after
fixing the issue. This article also applies for Windows 8.1.

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 Lab 1.5 Screen Capture with Snipping Tool
Objective:
To use the Microsoft Windows Snipping Tool to effectively capture information
Parts:Windows 7, 8, or 10 computer with the Snipping Tool application
Procedure:
Complete the following procedure and answer the accompanying questions. If you are
not familiar with launching an application, complete Lab 1.1, 1.2, or 1.3 before doing
this lab.

1. Power on the computer. Log in or unlock the screen.

2. Access a web browser. Leave it on the screen.

3. Many times when you are solving a problem, performing a task, or simply helping someone else, a
picture is worth a thousand words. Locate and launch the Snipping Tool. The Snipping Tool application
starts as shown by a small window that opens (see Figure 1.42).

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 FIGURE 1.42 Snipping Tool application window

FIGURE 1.42.1 MY SNIPPING

TOOL

4. The Snipping Tool enables you to capture everything that shows on the screen (full-screen snip), a
particular window that is open on the screen (window snip), a particular section of the screen that
could be captured in a rectangle (rectangular snip), a particular part of the screen that is odd shaped,

or when you simply want to capture an icon or symbol. Click the beside the New menu

option. The four options display. The default one has a beside it.

5. Click on the Options menu item. One particular option that you can select by clicking inside a box is
the Ink color and Show selection ink after snips are captured option. This option automatically
creates a box around whatever information is captured. Do not select it yet. Click Cancel.

6. Ensure the browser window is not taking up the entire desktop area. You can use the
Maximize/Restore Down button located in the top right corner to size the window. Look at Figure
1.36 in Lab 1.1 to see them. Table 1.5 (also in Lab 1.1) details the purpose of these buttons.

7. In the Snipping Tool window, click the beside the New menu option and select Full-screen
Snip. The Snipping Tool application captures whatever is on the screen. If that is not what you want
to capture and you only want to capture the search textbox, click New and the Snipping Tool
reverts to the small window.

8. Click on the beside New again and select Window Snip. With a window snip, you must do an
additional step by clicking on the window that you want. Click anywhere in the browser window.
What information is shown inside the Snipping Tool window?

Menus on how to use the app.

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9. Pretend this still is not what you wanted because it is so big and you want to just capture the search
textbox. Click the Minimize button (the button to the left of the Maximize/Restore Down button you
used before). The Minimize button is the icon in the top right that has a single line at the bottom of
the icon. It is to the immediate left of the Maximize/Restore Down button.

10. Re-access the browser window by clicking anywhere on it. In the browser window, type
www.pearson.com in the textbox at the top of the screen, but do not press the ENTER key.

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11. With the browser window open, re-access the Snipping Tool by clicking on the Snipping Tool icon
located in the taskbar (scissors within a red circle icon) at the bottom of the screen. If the taskbar is
not there, such as on a Window 8 computer, hold down the ALT key and while continuing to hold
it down, press TAB. The currently running programs appear. Press the TAB key again until the
Snipping tool is selected. Let go of both keys and the Snipping Tool application window appears on
the screen. Ensure the Snipping Tool application window is on a part of the desktop by itself (not on
top of the browser window). In order to move a window, you can click on the top part of the
Snipping Tool window and while continuing to hold down the mouse or touchpad, drag the window
to a different part of the screen.

12. Click the New menu option and select Rectangular Snip. The screen appears grayed out. This is

normal. A crosshairs symbol (that looks like a plus symbol) appears on the screen. Move the screen
cursor (which, in turn, moves the crosshairs symbol) to the top part of the browser window that
contains the search textbox. Click and drag the crosshairs until it captures the part of the browser
window that shows www.pearson.com.
List one instance where you think an IT person might use the rectangular snip option.
A screenshot of a paronama picture

13. After taking a screen capture, the Snipping Tool window has more menu options available. Click
the File menu option.
Which four menu options are available?
File, Edit, Tools, Help

14. Click the Edit menu option. This option can be used to select Copy so you can simply paste into an
email or word processing document. Select the Tools menu item. Point to the Pen option and select
Blue Pen from the menu. Use the pen to circle the words pearson.com.

15. Access the Tools menu item again and select the Highlighter option. Highlight www.

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16. Close the Snipping Tool window by clicking on the Close button, which is located to the immediate
right of the Maximize/Restore Down button. The Close button is in the top right of the Snipping
Tool application window and has an X on the icon.

17. When asked if you want to save the snipped document, click No.

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 Lab 1.6 Creating a Text File
Objective:
To use the various applications and apps to create a text file
Parts:
Windows 7, 8, or 10 computer
Procedure:
Complete the following procedure and answer the accompanying questions. If you are
not familiar with launching an application, complete Lab 1.1, 1.2, or 1.3 before doing
this lab.

1. Power on the computer. Log in or unlock the screen.

2. Locate and launch the Notepad application. The Notepad application starts, as shown in Figure 1.43.

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 FIGURE 1.43 Notepad application

Which five menu options are available?

File, Edit, Format, View, Help

Which menu options do you think would be used to automatically insert the date and time?

Edit

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3. Notepad can be used to document problems on a computer that does not have word processing
applications loaded or that has other issues. Both Microsoft Notepad and WordPad ship with the
Windows operating system. Notepad does not have as many capabilities as WordPad. One of the
things you can do with Notepad is insert the date and time into the document. Click the Edit menu
item to see the full Edit menu, as shown in Figure 1.44.

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 FIGURE 1.44 Notepad Edit menu

4. Notice the words on the left and the corresponding keystrokes to the right. This means you can
either use the mouse to access the Edit menu and then select Time/Date or you can simply press the
F5 key to do the same thing. Click away from the Edit menu so you can try the keyboard
shortcut. Click inside the blank Notepad window. Now press the F5 key.

5. Click the View > Status bar menu option.

What did this option do?
It shows the counting of numbers and lines.

6. Click the View > Status bar menu option again and notice how there is a checkmark now by the
Status bar option indicating that this option is enabled.

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7. Notepad allows a few font modifications. To bold the date and time, click the Format > Font
menu option to see the options as shown in Figure 1.45.

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 FIGURE 1.45 Notepad Font menu
What is the default font (the font that is selected and highlighted by default)?

Consolas

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 What are the names of the first and last font types? Use your mouse and the control bar to
see the fonts.
Agency Fb and Yu Gothic UI

8. Click the Bold option in the Font style section. Click the OK button. You return to the Notepad
window. Your date and time should have turned bold. Redo Steps 7 and 8 if the words are not
darker (bolded). On your own, add the following message to the Notepad document. Ensure that
you use the Verdana Regular 12 font type and size:

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Replaced display and tested. User confirms that the problem is solved.

9. Click the Help > View Help menu option.

Which help topic would be of most interest to you?
How do I change header and footer commands in Notepad?

10. Close the Help window by clicking on the X in the upper-right corner.

11. A header is a part of a document that might not appear on the screen, but when the document is
printed, the information inside the header prints at the top of the page. A footer is at the bottom of
the document. To insert a header and a footer in Notepad, click on the File > Page Setup option.
Note that when you change the information in the header and footer, that information stays there for
the current Notepad document and future documents as well.
Use Help to determine what the &f, the default setting for the header, and Page &p, the
default setting for the footer, mean. Document your findings.
It shows the meaning and other possible reasons of what I have searched.

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12. Close the Help window.

13. To save the document, click the File > Save option. A window with several options appears, as
shown in Figure 1.46.

FIGURE 1.46 Notepad Save menu

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14. When saving a file, you want to give it an appropriate name. That is entered in the File name

textbox. Start typing documentation in the File name textbox. Notice how it automatically replaces the
highlighted *.txt name. Do not press ENTER yet.

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15. The current location is shown at the top of the screen. To change this location and save it onto y
our flash drive, for example, you must first select your flash drive from the left window. Note that
drive letters change depending on the system. In Figure 1.46, the flash drive is G:. Click the
Documents option in the left window. If any folders are on the drive, they appear. Click the Cancel
button.

16. From the Notepad window, click the Close button (the button with a red X in the top right
corner).
What message appears?
Are you sure you don’t want to
save it?

17. Click the Don’t Save button

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