Chapter 4 Summary
Chapter 4 Summary
Chapter 4
Objectives in Technical Communication
Achieving Clarity in Technical Communication
• Provide Specific Detail-Make sure you give specific information that’s important. You should be
able to express yourself clearly.
• Answer the Reporter’s Questions-What is the subject? Who is involved? When and where did it
take place? Other questions you could answer are “why” and “how.”
• Use Easily Understandable Words-Use alternatives to difficult terms. Use words that the reader
can understand.
• Conciseness Saves Time-Long presentations can waste people’s time. Using more concise words
keeps the presentation shorter for everyone else.
• Technology Demands Conciseness-There are certain limitations digitally. Using more concise
words keeps the word count, page count, etc. shorter.
• Conciseness Improves Readability-Everybody’s reading habits are different and changing. Using
concise words makes the presentation easier to read.
• Limit Word Length for Conciseness-Using less syllables is another way to be easily understood.
• Limit Sentence Length for Conciseness-Avoid using certain words and phrases while also
speaking actively versus passively.
• Limit Paragraph Length for Conciseness-Depending on the development of the paragraph, use
as many words as you need. Remember though, longer paragraphs are more difficult to read.
• Achieving Accuracy in Technical Communication-Concise words do not matter if the context or
grammar is incorrect. It must be accurate to be effective.
• Proofreading Tips:
• Let someone else read it
• Let it sit
• Print it out
• Use technology
• Read it out loud
Organizing Technical Communication
• Analysis-Analyzing the presentation helps you focus on the more minor details that build up
the major point.
• Spatial Organization-
• Chronology-Using chronological order organizes the points you’re trying to make.
• Importance-Organize the presentation by which topics are most important.
• Compare/Contrast-Consider all available choices and compare them to help show pros and
cons.
• Problem/Solution-Organize the presentation by focusing on the problem; once the problem
is clear, provide a solution.
• Cause & Effect-Organize the presentation by focusing on what caused the situation,
followed by focusing on the results.