FOOD AND AGRICULTURE ORGANIZATION OF THE UNITED NATIONS

Viale delle Terme di Caracalla, 00100 - ROME, ITALY

PERSONAL HISTORY FORM
CANDIDATE TO
INSTRUCTIONS: Please answer each question clearly and completely. Read carefully and follow all AFFIX PHOTOGRAPH
directions. Pls. use tab key to move to next field. If you need more space, attach additional pages of the HERE
same size. Be sure to sign and date the form.

1. Family name First name Middle name Maiden name

      Francisca            
Salinas Dominica Gantong Gantong
2. Present residence (specify city, province or state and country) 3. Length of present residence 8. Telephone
Blk 7 Lot 3 Titanuim St. Goldhill Homes, #599 Quirino Highway       419-32-04
Bagbag Novaliches, Quezon City 10 Years
4. Mailing address 9. Fax (if any)
Blk 7 Lot 3 Titanuim St. Goldhill Homes, #599 Quirino Highway      
Bagbag Novaliches, Quezon City
5. Place of birth 6. Date of birth 7. Present nationality(ies) 10.E-mail (if any)
Sarrat, Ilocos Norte, (day, month, year)            
Philippines 10-10-1960 Filipino [email protected]
     
11. Sex 12. Marital Status
Male Female Single Married Divorced Separated Widow(er)

13. Language 14. For secretarial/clerical

(List mother tongue first) READ WRITE SPEAK grades only, indicate speed in
words per minute.
YOU MAY BE TESTED IN THESE Excel- Excel- Excel-
LANGUAGES lent Good Fair Slight lent Good Fair Slight lent Good Fair Slight Typing Shorthand

English            

Filipino/Tagalog            
Ilocano            
                 
                 
                 

15. Please indicate the language for correspondence English French Spanish

16. Indicate your professional (working) fields of expertise from the following sectors and job titles

Accounting/Audit/Financial Management Food security/Food aid Project analysis and evaluation

Agricultural finance/Credit/Investment Forestry Publishing/Media/Writing/Public information
Agricultural policy Horticulture Research and development
Agriculture/Agronomy Human resources/Personnel management Rural development and agrarian reform
Agro-industries/Post harvest systems Legal Secretary/Stenographer/Clerical
Commodities and trade Librarian/Document systems Sociology
Computer sciences/Information systems Livestock/Veterinary Soils sciences and land management
Economics/Econometrics Management/Administration/Conference Statistics
Education/Extension/Training Marketing Translator/Interpreter/Verbatim reporter
Engineering/Mechanization Medical Water resource management
Environmental sciences Nutrition Women in development
Farm management/Farming systems O&M/Institutions/Development management Other (specify below)
Fisheries Plant Production and protection Clerical works

17. For what kind of work do you wish to be considered 18. If responding to a Vacancy Announcement, please quote the number
      N : FAOPH 2011-04
Receptionist Please submit one application for each Vacancy Announcement
19. Computer skills Excellent Good Fair Slight
Briefly indicate the computer packages that you normally use
     
Microsf Word,Microsoft Excel,System Application Program (SAP)
PLEASE NOTE THAT IN EVALUATING YOUR CANDIDATURE FAO RESERVES THE RIGHT TO APPROACH YOUR PREVIOUS EMPLOYER(S)
FOR REFERENCES. IT IS NOT OUR POLICY TO APPROACH YOUR PRESENT EMPLOYER AT THE EVALUATION STAGE UNLESS YOU
EXPRESSLY AUTHORIZE THIS.

HAVE YOU ANY OBJECTIONS TO OUR MAKING INQUIRIES OF YOUR PRESENT EMPLOYER? Yes No

PLEASE NOTE, HOWEVER, THAT BEFORE MAKING AN OFFER OF EMPLOYMENT FAO IS REQUIRED TO CONTACT BOTH YOUR PRESENT
AND PREVIOUS EMPLOYERS.
I certify that the statements made by me are true, complete and correct to the best of my knowledge and belief. I understand that any false statements
or any required information that is withheld from this form may provide grounds for the withdrawal of any offer of appointment or dismissal if an appoint
has been accepted.

Date May 17,2011 Signature

Your application for employment, if found useful to our overall programme, will be retained on our roster
for a maximum period of 24 months

ADM:AFP11E 96/1 Page 1 of 4

 20. Education: give full detail
(A) University or equivalent. You maybe required to furnish proof of degree obtained. DO NOT ENCLOSE WITH THIS FORM.

Years attended Degrees and academic

Name and place From To distinctions obtained Main subjects
Manuel L. Quezon University     1993 1994 Graduate Studies/Mastered Org. and Management
                  in public Administration Public Personnel Admin
                  (Undergraduate) Administration of Public
                        Enterprise
Divine World College of Laoag 1978 1991 Bachelor of Science in Banking and Finance
                  Commerce (BSC)      
                             
                             
                             
                             

(B) Schools or other formal education or training from age 14 (e.g. high school, technical school or apprenticeship)

Years attended
Name and place From To Certificates, diplomas obtained Type
- Maynilad Water Services, Inc. Aug. 14 - Aug.15, Service Excellence Public Utilities (Water)
MWSS Compd., Katipunan Rd.       2008            
Balara, Quezon City, Philippines                        
- Maynilad Water Services, Inc., Sept. 5 - Sept. 5 Corporate Personality Personal Hygiene
Manila, Philippines       2008 Development      
- MayK Learning Center, Inc. April 28 April 28, Personality Workshop Customers/Public Admin
            2006            
-- Maynilad Water Services, Inc. Jan. 25 - Jan, 25 Training on Open Office 2.0 Microsoft Software
MWSS Compd., Katipunan Rd.       2006 (8 hours)
Balara, Quezon City, Philippines                  
21. EMPLOYMENT RECORD Starting with your present or most recent post, list in reverse order every employment during the last ten years
and any significant experience not included in that period which you believe will be helpful in evaluating your record.
PLEASE NOTE THAT, BEFORE ANY OFFER OF APPOINTMENT IS MADE TO YOU, FAO WILL CONTACT YOUR PRESENT AND
PREVIOUS EMPLOYERS FOR WORK REFERENCES. IF THERE ARE OTHER WORK-RELATED REFERENCES YOU WISH TO HAVE
TAKEN INTO ACCOUNT, PLEASE INDICATE.

Dates Exact title of your post

From To       Salary per annum
March 2010 Present Revenue Management Specialist (Excluding allowances)
Name of supervisor Duty station Starting 419,647.60
Joemac R. Bacena Revenue Management- Commercial Dept. Present 419,647.60
Name of employer Type of business Allowances, etc.
     
Maynilad Water Services, Inc. Public Utilities - Water + 37,345.00
Address of employer Number and kind of employees supervised by you Total tax (estimated)
GF- HGL Bldg., Caloocan Branch, EDSA corner       - 49,000.00
Biglang Awa Caloocan City, Philippines      
      Reason for leaving, if applicable Net salary
      Applied for Voluntary Early Retirement = 14,000.00
which will effect on June 2, 2011.
Telephone 363-31-81; 364-02-90
Fax (if any)      
E-mail (if any) [email protected]
DESCRIPTION OF YOUR WORK :

I was employed at the Revenue Management Unit of Maynilad, a multi million company that produces potable water to
customers, serving excellence to millions of Filipino people within the West Zone of Metro Manila. I was tasked to use a
worldwide system called System Application Program (SAP) which I could create/assign a device number for a newly
installed water meter wherein a periodic reading of a customer consumption is being stored and registered. Update meter
information in case of replacement . Provides on-link information and ready view for a certain Call Center Agent and
Customer Service Personnel.

Makes a sensitive decision in recommending field investigation with doubtful meter registration . Endorses to Office
concerned with suspicious meter reading for ocular inspection and proper investigation such as abprubt increase of
consumption to avoid future complaints.

I was tasked to disconnect or blocked customers account for the purpose of disabling the system in generating bills
if no payment has been made by the customer within sixty (60) days. This procedures will stop the customer from receiving
the Statement of Account from the company.
    
I was also designated to immediately reconnect or to remove from blocking the system provided payment has been made
by the customer. Analyzes, processess , and enables the system for final billing .

     
ADM:AFP11E 96/1 Page 2 of 4
 Dates Exact title of your post
From To       Salary per annum
JAN. 2008 MARCH 2010 CUSTOMER RELATIONS SPECIALIST (Excluding allowances)
Name of supervisor Duty station Starting 33,070.60
JOEMAC R. BACENA CUSTOMER RELATIONS SPECIALIST Final 33,070.60
Name of employer Type of business
           
MAYNILAD WATER SERVICES, INC. PUBLIC UTILITY - WATER
Address of employer Number and kind of employees supervised by you
GF- HGL Bldg., Caloocan Branch, EDSA corner      
Biglang Awa Caloocan City, Philippines      None.
      Reason for leaving, if applicable
           
COMPANY REORGANIZATION
Telephone 364-02-90

Fax (if any)      

E-mail (if any)      
DESCRIPTION OF YOUR WORK      
I worked as a Customer Service. Attends to walk-in customers request , complaints and inquiries. Reviews, checks and
documents required by the company. Prepares investigation order for the implementation and installation of new water
service connection. Facilitates/processes documents for creation of account number.

Revises erroneous billings for approval of Business Area Head or Zone Management Head. Set-up accounts receivables
of miscellaneous payments from Zone Managament. Maintains effective customer relations thru coordination with other
operating unit for total customer satisfaction. Lag incoming and outgoing documents.
Dates Exact title of your post
From To       Salary per annum
2008 1997 Call Agent (Excluding allowances)
Name of supervisor Duty station Starting 30,000.00
Edna Paguntalan Call Center-Customer Service Dept, Final 30,000.00-
Name of employer Type of business
           
Maynilad Water Services, Inc. Public Utility - Water
Address of employer Number and kind of employees supervised by you
MWSS Compound, Katipunan Road, Balara,      
Quezon City, Phis.      
      Reason for leaving, if applicable
           
Outsource
Telephone      
Fax (if any)      
E-mail (if any)      
DESCRIPTION OF YOUR WORK
Provides excellence customers service to internal and external customers . Documents phone-in requests, complaints, and
inquries. Listens very well to callers and handle all concerns with accurate information and manage to explain creatively
and efficiently.
     
Receives reports thru phone-in calls from the public such as street leakages, bursts fire hydrants, illegal connection or anti-
water pilferage, billing problems with corresponding reference number for easy access in case of follow-ups. Prepares
immediate report and send to implementing department thru Customers Information System.
      Dates Exact title of your post
From To       Salary per annum
                  (Excluding allowances)
Name of supervisor Duty station Starting      
            Final      
Name of employer Type of business
           
           
Address of employer Number and kind of employees supervised by you
           
           
      Reason for leaving, if applicable
           
     
Telephone      
Fax (if any)      
E-mail (if any)      
DESCRIPTION OF YOUR WORK      
     
     
     
     
     
     
     

ADM:AFP11E 96/1 Page 3 of 4

 22. List membership in any professional societies and activities in civic, public or international affairs
None.
     
     
     
     
     
     
     
     
23. List any significant publications you have written. PLEASE DO NOT ENCLOSE
None.
     
     
     
     
     
     
     
24. Have you any dependants? Yes No If answer is “Yes”, give the following information

Name Date of birth Relationship Name Date of birth Relationship

Aeron Salinas Dec. 29, 2000 Child                  
Abigail Salinas Feb. 16, 2001 Child                  
Kimberly Basilio Feb. 8,1997 Child                  
                                   
25. Have you taken up legal residence status in any country other than that of your nationality? Yes No
If answer is “Yes”, which country?      

26. Have you taken any legal steps towards changing your present nationality? Yes No
If answer is “Yes”, explain fully      
     
     
     
     
27. Are you currently working for an international organization? Yes No
If answer is “Yes”, which organization?      

28. Have you any relatives who are employed by a public international organization? Yes No
If answer is “Yes”, give the following information

Name Relationship Organization

                 
                 
29. Employment by the Organizations may require assignment and travel to any area.
Have you any disabilities or reservations that may restrict your activities in this respect? Yes No
If answer is “Yes”, explain fully      
     
     
     
     
30. Would you accept short-term employment? Yes No
If answer is “Yes”, indicate I to 3 months 3 to 6 months 6 to 12 months

31. May we refer this Personal History Form to another United Nations agency if appropriate? Yes No

32. Have you previously submitted an application for employment with an international orgnization? Yes No

33. Are you under any obligation to return/stay in the service of your government or other public sector
employer in recognition of sponsored training or education? Yes No

34. Legal convictions (include all convictions other than those for minor violations of road traffic regulations)

Charge Date Where tried Conviction

                       
                       
                       
35. State any other relevant facts. Include information regarding any residence or prolonged travel abroad, giving dates, areas, purposes, etc.
Also state any disability that might limit your field of work. Final appointment will be subject to a physical examination.
None.
     
     
     
     

ADM:AFP11E 96/1 Page 4 of 4